Customer Service Executive
Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, youll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction. Key Responsibilities: - Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering. - Coordinate with internal teams to ensure on-time delivery of hardware and documentation. - Propose pricing and updates for in-service support, tailored to specific client requirements. - Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans. - Maintain service level compliance and accurate quoting/communication records. - Generate internal and external customer service reports. - Work closely with CLS Sales Manager to improve service offerings and address customer needs. Skills & Experience Required: Essential: - Prior experience in a customer service or support role. - Strong interpersonal and customer-facing communication skills. - Able to work independently, manage time, and solve problems effectively. - Proficient in Microsoft Office applications. Desirable: - Experience with ERP systems. - Understanding of import/export processes including dual-use or military goods. - Familiarity with Jira and Confluence. Personal Attributes: - A positive, flexible, and proactive approach to challenges. - Strong attention to detail and organisational skills. - Excellent written and verbal communication. - Values-driven: Teamwork, Integrity, Excellence, Courage. Work-Life Balance & Benefits: - 37.5-hour workweek with Friday lunchtime finishes - Hybrid and flexible working options - 28 days annual leave + Christmas shutdown - Holiday purchasing scheme - Pension matched up to 5% - Income protection & life assurance policies - Employee Assistance Programme mental health, remote GP, second opinion and physio - EV salary sacrifice scheme & company share incentive plan - High-street discount platform and regular wellbeing initiatives - Free onsite parking, gym discounts & social activities - Career development support and structured L&D opportunities Security Clearance Requirements: All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer. Interested? If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.