Parts Advisor
Salary: up to £35000 per annum + Bonus
Location: Croydon
Job Type: Full-time, Permanent
Hours: Monday to Friday - 8am to 5pm + 1 in 3 Saturday Mornings
We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Croydon.
Parts Advisor Key Responsibilities
- Provide efficient parts support to the service and workshop teams.
- Maintain accurate stock levels and manage inventory.
- Order and source specialist parts when required.
- Carry out regular stock checks and ensure parts are correctly delivered.
- Deliver excellent customer service both internally and externally.
Parts Advisor Requirements
- Previous experience in an automotive / commercial vehicle parts role.
- Strong IT and administration skills.
- Excellent communication and customer service skills.
- Full UK driving licence (essential).
Parts Advisor Benefits
- Competitive salary of up to £35000 per annum
- Opportunity to work with a reputable multi-site dealership.
- Ongoing training and career development.
How to Apply If you are interested in this Parts Advisor position in Croydon, please contact John Barnes on 07955 081 481, email john@holtrecruitment.com, or click Apply Now to submit your CV.....Read more...
Job Title: Mobile Groundcare Engineer
Location: Trekenning- Cornwall
Salary: Up to £40,000 + Overtime
Benefits: Company Van
My client, a respected independent name in the groundcare sector, is on the lookout for an experienced Mobile Groundcare Service Engineer to support clients.
Your responsibilities in your new Groundcare Engineer role:
- Carry out servicing, maintenance and diagnostics on a variety of groundcare equipment
- Respond to customer call-outs for on-site repairs
- Maintain service records and follow safety procedures
- Build and maintain customer relationships through quality service
Requirements for your new Groundcare Engineer role:
- Previous experience in groundcare, agricultural or similar machinery
- Strong diagnostic and mechanical skills
- Full UK Driving Licence
- Knowledge of IBCOS is an advantage
- Capable of working independently in the field
What you will receive in your new Groundcare Engineer role:
- Competitive salary: Up to £40,000 per annum + Overtime
- 25 days holiday + bank holidays
- Company vehicle and fuel card
- Ongoing technical training and support
How to Apply:
Call Matt at Holt Recruitment on 07739 277676 or email matt@holtautomotive.co.uk for more information.....Read more...
Support the day-to-day administration and coordination of customer complaints and feedback
Assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email.
You will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling
Training Outcome:Fully qualified business admin professional with experience in complaints. Can progress into admin roles, or customer serviceEmployer Description:We provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. Over the years we have invested heavily in our homes, and continue to do so as part of the Peabody Group.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers have been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.
You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.Working Hours :Days and times to be confirmed to include weekend working.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
This is your opportunity to work within a professional dental practice while studying for your
Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist
specific training. You’ll develop the skills needed to provide excellent patient service and
support the smooth running of a busy dental practice.
Key duties may include:
Greeting patients and welcoming them into the practiceManaging appointment bookings and diary systemsHandling patient enquiries both in person and over the phoneProcessing payments and maintaining accurate patient recordsSupporting the dental team with administrative tasksEnsuring a positive patient experience from arrival to departureMaintaining confidentiality and professionalism at all timesTraining:Provided by Tempdent:
• Level 2 Customer Service Practitioner Apprenticeship
• Dental Receptionist specific training
• Functional Skills (if applicable)
• Flexible online delivery model
• Induction and regular progress supportTraining Outcome:Possibility of a full time role after the completion of the Apprenticeship and progression within the practice.Employer Description:This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.Working Hours :Between the hours of 9-7 Monday - Friday and 9-6 Saturday tbd at interviewSkills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
This apprenticeship is the perfect opportunity to begin your career in customer service within a fast-paced, growing business.
You will predominantly support customers via:
Outbound customer calls
Livechat (answering customer queries efficiently and professionally) in busy periods
Email responses
Supporting the wider Customer Experience team - we aim to call customers within 3 working hours and respond to emails within 1 working day, so organisation and prioritisation are key skills you will develop in this role
You’ll learn how to:
Identify and assess customer needs
Provide accurate, valid and complete information using the right systems
Think creatively to resolve issues
Build sustainable relationships and trust with customers
Handle objections professionally and empathetically
Work across departments to find the best solutions
You will also gain exposure to:
Reporting and data entry
Handling more complex queries (with support from senior team members)
Supporting day-to-day tasks within the Customer Experience department
This is a hands-on role where you’ll develop confidence, communication skills, and valuable workplace experience
Training:Customer Service Practitioner Level 2.
All delivered in the workplace with monthly assessor visits.Training Outcome:Full-time agent with natural business progression. Recent apprentice who passed has been promoted to team leader within 2 months!Employer Description:Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. Since launching online in 2012, we’ve gone from strength to strength and continue to grow year on year. Flooring Superstore is our main brand, offering a wide range of flooring solutions, while Direct Wood Flooring and Grass Direct specialise in wood flooring and artificial grass. As part of our continued growth and expansion plans for 2025 and beyond, we are looking for a Customer Service Apprentice to join our Head Office team in Bishop Auckland.Working Hours :Monday 8:30am - 2:00pm, Tuesday - Friday 8:30am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Providing excellent face-to-face customer service and building positive customer relationships
Responding to customer enquiries via email in a professional and timely manner
Processing and fulfilling customer orders accurately and efficiently
Printing and preparing order documentation
Packing customer orders to a high standard, ensuring products are presented and dispatched correctly
Assisting with stock handling and order preparation
Learning the chocolate-making process and supporting production activities
Developing knowledge of products to confidently assist customers with enquiries and recommendations
Working as part of a small team to support the day-to-day running of the business
Training:
Customer Service Practitioner Level 2
Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
The apprentice will spend 20% of their working hours in off the job activities and training
On the job and off the job training will be delivered in the workplace
Training Outcome:Full-time permanent role within the company.Employer Description:Once upon a time, Luisa was a textiles teacher who always carriedchocolate in her bag. Today, she handcrafts multiple award winningbean-to-bar chocolate from her ethical chocolate-makingbusiness in Nottingham. At Luisa's Vegan Chocolates, we are passionate about producing high-quality craft chocolate while supporting sustainable and ethical sourcing. We pay our cocoa farmers better-than-fair prices for their exceptional beans, ensuring that every chocolate bar we make reflects our commitment to quality, fairness, and craftsmanship. As a small, friendly team, we take pride in what we do and are excited to offer an apprentice the opportunity to learn every aspect of our business, from customer service and retail to chocolateproduction and order fulfilment.Working Hours :Monday - Friday 11.30am - 4.30pm. Flexible to work some Saturdays.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Patience....Read more...
Process raw material deliveries by receiving goods into the ERP system, updating the receipt log, and scanning documentation.
Process dispatch notes and sales orders by booking orders out of the ERP system, closing sales, and scanning relevant documents.
Liaise with production and warehouse teams on deliveries and dispatches and communicate daily updates to the delivery and loading plan.
Support production planning by printing and issuing Production Record Sheets, Quality Control sheets, and product labels.
Process and scan completed Production Record Sheets and Quality Control sheets, book production into the ERP system, and create Certificates of Analysis for specific customer orders.
Support other supply chain administration tasks, including sending customer samples, booking transport, and preparing dispatch notes and related documents.
Undertake project work linked to daily business activities to help improve systems, processes, information, and data.
Carry out reception duties, including answering calls and assisting visitors and drivers.
Handle ad hoc requests from the Customer Service and Supply Chain Team and carry out other duties as required.
Training:Training will be delivered through a combination of workplace learning and off-the-job study, either at Barnsley College or on site, leading to the Customer Service Practitioner Level 2 apprenticeship standard.Training Outcome:Opportunity for a long-term role within the organisation, supporting customer service, business administration, production planning, and supply chain activities.Employer Description:We are a speciality chemicals manufacturer, with a focus in water-based acrylic emulsions for coatings & adhesives and water-based polymers for the oil & gas industry.Working Hours :8.30am – 5pm, Mon – Thu, 8.30am – 4pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Receive and assist customers visiting and contacting the Council via and means of communication to the highest standards of customer care.
Provide customer services across a range of functions on behalf of the council and partner organisations as required.
Record all contacts in the CRM System.
Use comprehensive IT systems to manage enquiries, access information and to provide customer update information on outstanding enquiries.
Actively encourage and promote the use of the self service, supporting customers to do so face to face and over the telephone in a call centre environment.
At all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.
Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.
Training:Training will be a mixture of in the office and college at times agreed by all 3 parties.Training Outcome:Continue in employment with the SKDC providing there is an opportunity for this.Employer Description:Our vision is to "be the best district in which to live, work and visit." To achieve this promise, we are building an organisation with a strong internal culture. Our values determine how we behave and deliver services to our residents and businesses and how we interact with each other, and we believe that our values are just as as important as skills.Working Hours :To be agreedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Non judgemental,Patience....Read more...
Core Administrative Duties:
Supporting with filing
Data entry and updating business systems
Managing incoming emails, calls, and customer enquiries
Preparing and organising documents, reports or presentations
Scheduling meetings, maintaining calendars and arranging appointments
Assisting with minute‑taking and distributing information
Maintaining accurate records and ensuring information is up to date
Communication & Customer Service
Greeting and assisting visitors
Providing customer support by phone, email or face‑to‑face
Communicating professionally with internal and external stakeholders
Business Processes & Support
Supporting HR, finance, operations or project teams as required
Monitoring stock levels, ordering supplies and maintaining inventories
Upholding GDPR and confidentiality expectations
Following organisational policies and procedures
IT & Systems
Using Microsoft Office and internal CRM/management systems
Inputting, updating, and retrieving information
Producing basic reports using templates or guidance
Please note that this vacancy may close earlier than the stated deadline if a suitable candidate is found.Training:
Business Administrator Level 3
Training Outcome:After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday to Friday
9.00am to 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Enthusiasm,Initiative,IT skills,Logical,Number skills....Read more...
We are currently recruiting for an experienced Mobile Forklift Engineer to join a well-established and growing material handling business to cover the North East. This is an excellent opportunity for a skilled engineer looking to work with a wide range of forklift trucks and warehouse equipment while benefiting from a competitive package and excellent career progression opportunities.
The Role As a Mobile Forklift Engineer, you will be responsible for servicing, maintaining and repairing a variety of forklift trucks and material handling equipment at customer sites. You will diagnose faults, carry out planned maintenance and ensure equipment is operating safely and efficiently.
This is a field-based position covering a local territory in the North East, allowing you to build strong customer relationships while working independently.
Key Responsibilities
- Service, maintain and repair forklift trucks and material handling equipment.
- Diagnose and rectify mechanical, hydraulic and electrical faults.
- Carry out planned preventative maintenance (PPM).
- Attend breakdowns and provide timely repairs.
- Complete service documentation accurately.
- Maintain high levels of customer service.
- Ensure all work is completed in line with health and safety requirements.
- Manage van stock and company equipment effectively.
Requirements
- Previous experience as a Forklift Engineer
- Strong mechanical, hydraulic and electrical fault-finding skills.
- Experience working independently in a field-based role.
- Full UK Driving Licence.
- Strong customer-facing and communication skills.
- Relevant engineering qualifications would be advantageous but are not essential.
Package
- Competitive Basic Salary
- Paid Overtime
- Company Van
- Mobile Phone & Tablet
- Pension Scheme
- Ongoing Manufacturer Training
- Career Development Opportunities
- Holiday Allowance
If you're a motivated engineer looking for your next challenge within a growing and supportive business, we'd love to hear from you. Apply today with your CV for immediate consideration.
peter@holtautomotive.co.uk....Read more...
Trade Counter – supporting and serving customers face-to-face
Internal Sales / Office – handling calls, emails, and customer enquiries
Warehouse Operations – understanding stock, order fulfilment, and logistics
Training:Blended approach to delivery which could include webinars, face-to-face, Skype, telephone and online learning.Training Outcome:Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.Employer Description:DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.
The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.
The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises. Working Hours :Monday - Friday, 8am - 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Manage incoming phone calls and emails, directing enquiries to appropriate colleagues, departments, and external contacts while delivering excellent customer service
Contribute to team meetings and communicate routine information clearly and professionally through verbal, written, and electronic channels
Record, maintain, and process information accurately using systems such as ESR, PARE, and Excel, while supporting filing and record-keeping processes
Resolve customer service and administrative enquiries within defined procedures, escalating more complex issues to senior staff when required
Plan and organise daily workloads, coordinate internal and external meetings and training sessions, and provide administrative support, including note-taking when required
Support the production and maintenance of resources, training materials, publicity materials, and careers fair information
Use office equipment safely and appropriately, reporting faults in line with organisational procedures and maintaining relevant training requirements
Assist with student placement administration, including logging placement details and collating student hours accurately and promptly
Provide non-clinical information to patients, clients, carers, and external contacts regarding appointments, transport, and related enquiries
Comply with organisational policies and procedures, including Health & Safety, Information Governance, Infection Control, and Fire Safety requirements
Support service improvement initiatives by identifying opportunities for administrative process enhancements and assisting with implementing agreed changes
Assist with monitoring stationery stock levels and maintaining administrative resources and materials
Support the development of colleagues, students, and trainees through guidance and assistance within the role
Contribute to audits, surveys, and research activities under supervision, producing routine information and reports as required
Work within established procedures under supervision, using initiative to resolve routine administrative and customer service issues within agreed limits
Training:Hull College will deliver the Customer Service Level 2 Apprenticeship Standard.Training Outcome:Potential for a full-time role with the company upon completion of the apprenticeship.Employer Description:City Health Care Partnership is a community healthcare provider based in Hull that delivers a wide range of NHS health and care services across Hull. Providing more than 50 services, including community nursing, therapies and rehabilitation, children and young people's services, urgent care, dental services, psychological wellbeing support, and palliative care. The organisation employs over 2,000 staff and is committed to delivering high-quality, patient-centred care.Working Hours :Monday - Friday 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Number skills,Team working....Read more...
Answering telephone
Answering emails
Data entry
Communicating with drivers
Communicating with other depots within the pallet network using bespoke web-based system
Training Outcome:Evans Transport have grown organically year on year so progression onto transport planning or customer service roles are all available.Employer Description:
Road Transport
A family-owned and operated company since 1964, with three generations of the family still actively involved in the business.
Customer service focused
UK and Europe
· Working Hours :Monday to Friday (no weekend work).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Administration & Sales Representative Location: Aldridge Job Type: Part Time x3 days – flexibility negotiable Salary: £12.71 per hourOverviewAn excellent opportunity for an organised and customer-focused individual to join a busy and growing business. The role combines administration, customer service, and sales support responsibilities, ensuring efficient day-to-day operations while helping to drive sales growth.✅Key Responsibilities
Handling customer enquiries by phone and emailPreparing quotations and processing ordersMaintaining customer records and updating CRM systemsFollowing up sales leads and quotationsProviding product and pricing informationManaging general administration, filing, and documentationAssisting with stock monitoring and supplier communicationsProducing reports and supporting management with administrative tasks
✔️Requirements
Previous administration, customer service, or sales support experienceStrong communication and organisational skillsProficient in Microsoft Office, particularly Outlook, Word, and ExcelHigh attention to detail and accuracyAbility to work independently and as part of a team
⭐Personal Attributes
Professional and reliablePositive and proactive attitudeStrong customer-service focusAbility to manage multiple tasks in a fast-paced environment
Opportunities: Training, development, and career progression available for the right candidateWorking Hours:Working days negotiable with the Employer: 8.30am–5pmInterested? Call our Commercial team: 01922 725445 ext. 1004 – Quoting Ref: TEAECOSR/31 Email: commercial@tudoremployment.co.uk️ Apply online: https://tinyurl.com/ONLINECOMTEMP1You browse all roles at www.tudoremployment.co.uk#TeamTudor looks forward to hearing from you!....Read more...
Customer Services Coordinator – Flexible Shift PatternsLiverpool, Estuary Business Park Full-Time – On-site Salary: £26 – 28k (DOE) + Performance bonusHours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm.The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery
The CandidateWe’re looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred.
Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Logging service jobs onto the company system
Allocating jobs to engineers and scheduling their workloads
Processing job outcomes and updating records accurately
Raising quotations
Sourcing and organising parts required for service and repair works
Liaising with engineers, suppliers and customers
Maintaining accurate records and documentation
Answering telephone calls and responding to customer enquiries
Providing general administrative support to the office team
Participating in an alternating weekend call rota, taking customer calls from home when required
Training:*Please note, you will be expected to attend classes at Bradford College*.Training Outcome:Potential for permanent employment.Employer Description:Growing service company specialising in refrigeration and air conditioning solutions.Working Hours :Monday - Friday 8.00am - 4.30pm.
Weekend shifts are scheduled on a rota basis.Skills: Communication skills,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
Prepare and process quotes, proposals, and sales orders. Apply accurate and up-to-date customer and sales records in SharePoint, BC and other internal systems.
Complete the transactions within the end-to-end quote-to-cash process to a high degree of accuracy, including quote creation, order processing, and issue resolution.
Process and book customer orders accurately within the finance system.
Register services and manage supplier interactions via supplier portals, ensuring timely order confirmations.
Collaborate cross-functionally with Sales, Finance, and
Operations to expedite quote requests and customer orders.
Track quote requests, monitor progress, and ensure consistent follow-ups with clients and internal stakeholders.
Maintain accurate customer records, sales data, and documentation within the CRM system.
Respond to partner and internal inquiries and provide relevant product or service information.
Manage internal escalations and work towards prompt resolution.
Ensure clear and timely communication of updates between teams and stakeholders.
Training:QA's Data Essentials Level 3 apprentice will learn to:
Source, format and present data securely, using Microsoft Excel, Power BI and SQL.
Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data
Training Outcome:90% of QA apprentices secure permanent employment after completing this programme; this is 20% higher than the national average.Employer Description:Support Warehouse brings nearly two decades of global experience to manage and procure IT asset maintenance services.
As authorised Original Equipment Manufacturer service experts since 2005, we focus on efficient warranty management and renewal of IT hardware service contracts. We aim to equip organisations with tailor-made service agreements for optimal coverage of your IT hardware and software infrastructure, ensuring reliability and peace of mind.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Organisation skills,Problem solving skills,Number skills,Team working,Proficiency in Microsoft tools....Read more...
As an Administration Apprentice, you will join our Helpdesk Team and play an important role in supporting the day-to-day coordination of engineer activities and customer requests. This is an excellent opportunity to gain practical business experience while working towards a recognised apprenticeship qualification.
Main Duties and Responsibilities:
Answer incoming telephone calls from customers and engineers in a professional and friendly manner.
Manage and monitor the helpdesk email inbox, responding to queries where appropriate and forwarding emails to the relevant departments.Create, update and maintain job records within the company CRM and business management systems.
Raise new jobs and ensure all relevant information is accurately recorded.
Order, track and book in parts required for engineer visits and customer jobs.
Approve purchase orders in line with company procedures and authority levels.
Provide regular updates to customers regarding job status and progress.
Maintain accurate records and documentation in line with company procedures.
Work closely with colleagues across different departments to ensure effective service delivery. Including scheduling and coordinating engineer appointments and workloads.
Develop knowledge of company products, services and internal processes.
Learn to use a range of software tools, including CRM systems, Microsoft Office applications and helpdesk management systems.
Support the wider administration team with general office duties as required.
Deliver excellent customer service at all times.
Work collaboratively as part of a team, building strong communication and organisational skills.
Complete all apprenticeship training requirements and apply learning within the workplace
What We're Looking For:
A positive attitude and willingness to learn.
Good communication and interpersonal skills.
Strong attention to detail.
Basic IT skills and an interest in learning new software systems.
Ability to work effectively as part of a team.
Good organisational and time management skills.
A commitment to providing excellent customer service.
A proactive approach to problem-solving and learning new tasks.
Training:As part of this Apprenticeship, the successful candidate will receive a comprehensive induction programme and ongoing training to support their development and success within the role.
Training provided will include:
- Company induction, including an introduction to the business, policies and procedures.
- Health and Safety induction and workplace compliance training.
- Enrolment on the Level 3 Business Administration Apprenticeship programme.
- Training in customer service and professional communication skills.
- Hands-on training in Helpdesk operations, engineer scheduling and job management processes.
- Training on company software, including CRM and business management systems.
- Training in processing and approving purchase orders, ordering parts and stock management procedures.
- Development of administration, organisation and time-management skills.
- Ongoing coaching and mentoring from experienced colleagues and managers.
- Opportunities to work with and learn from different departments across the business to gain a broader understanding of company operations and career opportunities.Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be an opportunity to progress into a permanent full-time position within the Helpdesk team. The skills and experience gained could lead to further career development in areas such as Helpdesk Coordination, Service Administration, Customer Service, Scheduling, Operations Support, or Team Leadership.
The role provides a strong foundation for a long-term career within the business, with opportunities to take on increased responsibility, develop specialist knowledge, and continue professional training and development.Employer Description:Advanced Control Solutions Ltd (ACS) has been delivering specialist Building Management System (BMS) controls and commercial heating services since 1991. Based in Pirbright, Surrey, ACS supports a diverse range of clients across London and the South East, including NHS Trusts, local authorities, facilities management companies, and property developers.
As an approved Trend Partner, ACS has built a strong reputation for providing high-quality engineering services, exceptional customer support, and long-term client relationships. Our success is driven by our people, and we are committed to investing in employee development through ongoing training, mentoring, and career progression opportunities.
At ACS, our culture is built around five core values:
- Support – helping colleagues and customers succeed.
- One Team – working collaboratively to achieve shared goals.
- Positivity – approaching challenges with a can-do attitude.
- Honesty – acting with integrity and professionalism.
- Accountability – taking ownership of our responsibilities and actions.
As a Administration Apprentice, you will become part of a friendly and supportive Helpdesk team, gaining valuable experience in customer service, scheduling, administration, and business systems. You'll work alongside experienced colleagues, learn industry-leading software, and have opportunities to develop your skills across different areas of the business whilst working towards a recognised qualification.Working Hours :Monday to Friday, 08.30 am to 17.00 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Bodyshop Manager / General Manager
Ref - 325136
Our client, a large busy Bodyshop/Accident Repair Centre in the Wirral area are currently looking for an experienced manager to run their highly successful site.
You be responsible for the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Confirming quotes
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
Benefits
- Salary Competitive DOE
- Excellent bonus opportunity
- Monday to Friday
- 25 days holiday plus bank holidays
- Pension
- Permanent Vacancy
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.....Read more...
Bodyshop Manager / General Manager
Ref - 325136
Our client, a large busy Bodyshop/Accident Repair Centre in the Wirral area are currently looking for an experienced manager to run their highly successful site.
You be responsible for the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Confirming quotes
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
Benefits
- Salary Competitive DOE
- Excellent bonus opportunity
- Monday to Friday
- 25 days holiday plus bank holidays
- Pension
- Permanent Vacancy
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.....Read more...
Sales CoordinatorLocation: Brighton (Central Brighton) Salary: £28,000 - £32,000 per annum Job Type: PermanentA growing telecommunications provider based in the heart of Brighton are seeking a highly organised and customer-focused Sales Coordinator to join their team on a permanent basis.This is an excellent opportunity for someone with experience in sales support, customer service, or account coordination who enjoys working in a fast-paced, customer-facing environment and is looking to develop their career within a thriving telecoms business.As a Sales Coordinator, you will play a key role in supporting both the direct and wholesale sales channels, ensuring customers receive an exceptional service while providing administrative and operational support to the wider sales team.Key Responsibilities
Booking and coordinating meetings for the sales team
Maintaining and updating CRM systems, ensuring all customer data is accurate and up to date
Answering inbound sales enquiries and directing customers appropriately
Preparing and issuing basic quotations
Supporting customers with queries relating to products, pricing lists, contract terms and services
Providing administrative support across both wholesale and direct sales channels
Liaising with internal departments to ensure a seamless customer experience
Managing sales documentation and contract administration
Building and maintaining strong relationships with customers and stakeholders
About You The successful candidate will have:
Previous experience in a Sales Coordinator, Sales Support, Customer Service or similar role
Strong organisational and administrative skills
Experience working with CRM systems
Excellent communication skills and a professional telephone manner
A customer-focused approach with excellent attention to detail
The ability to manage multiple priorities in a busy environment
Experience within telecommunications, technology or a related sector would be advantageous, but is not essential
Paying between £28,000-£32,000, depending on experience. Must be eligible to work in the UK. Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.
Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.
Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.
Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.
The company is offering a Trade Counter Traineeship for our Brickyard Depot in Darlaston Road, Walsall. The role is varied with a wide range of duties.
Responsibilities and Duties:
Assisting in processing sales and serve customers
Cash Handling, operating a till
Dealing with customers both face to face and over the telephone
Giving excellent customer service and sound product advice
Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
Must be able to grasp the EPOS system to ensure the correct building products are processed on the system
Advise customers of products and general understanding of building products
Liaise with customers both over the phone and in person, taking orders, resolving issues, and offering product advice
Must have some IT knowledge of using computer systems
Restock products, maintain stock levels and carry out stock checks for audits
Using the EPOS system to process deliveries
Liaise with Yard Staff daily
Qualifications and Skills:
Highly organised
Confident and poses excellent communication skills as you will be dealing with internal and external suppliers and clients making sure stock is out and returned on time
Excellent communication and customer service skills and be able to communicate at all levels
Ability to prioritise and organise your own workload
Excellent attention to detail and timelines
Excellent Microsoft and Excel skills
Working to tight deadlines
Training:Training will be in house with a visiting apprenticeship coach. Training Outcome:Happy to support if the apprentice wants to continue learning.Employer Description:Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.
Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.
Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.
Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.Working Hours :Monday - Saturday 8.00am - 5.00pm with an hours unpaid break (if working a Saturday will have a day off in the week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Patience....Read more...
As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities
Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
Assist with sales, margins, costs, and overall branch performance according to company requirements.
Help implement promotional strategies and activities.
Support the management of cash, debtors, and stock systems in line with company procedures.
Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
Check and process all stock-related paperwork accurately.
Participate in regular stock takes and report any anomalies to the Branch Manager.
Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
Support the Branch Manager in managing costs, overheads, and profitability.
Liaise with suppliers and partners as required.
Monitor and report on slow-moving or redundant stock.
Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.
Training:The training will take place at the apprentice's place of work.
Training will be given to members of staff, as well as a training provider who will go to the place of work of the apprentice. Training Outcome:Once completed, you will be able to move on to the next training course, which is Team Leading L3.Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.
Having built up the business to a network of over 176 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept.
As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that.
“We strive to ensure we develop our staff to provide a service level beyond our customer’s expectations. Our customers have a choice. We aim to be that ‘natural choice’.”Working Hours :Monday - Friday 8am -5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
JOB DESCRIPTION
Company Information
RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more.
RPM Industrial Coatings Group is part of RPM International Inc., a $7.9 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world.
At TCI, Inc. we're more than a premier supplier of powder coatings-we're a team of innovators, problem-solvers, and customer champions, serving clients across North America. As an industry leader, we take pride in our people, products, and unmatched service, and we're looking for talented individuals ready to help us grow even further.
Our commitment to excellence starts with our team. From Sales to Technical Service, Manufacturing to Customer Service, we offer exciting career opportunities that align with your strengths, ambitions, and goals. Whether you're looking to kickstart your career or take it to the next level, we provide clear paths to individual growth and overall company success.
Job Description
The Sr. Field Technical Service Representative serves as the organization's highest-level field technical resource, partnering with customers, sales teams, manufacturing, and product development to optimize coating performance and deliver exceptional customer support. This role provides expert consultation in industrial liquid and powder coating technologies, leads complex troubleshooting efforts, performs technical audits, delivers customer training, and identifies opportunities to improve process efficiency, quality, and productivity.
The successful candidate combines extensive coatings knowledge with exceptional problem-solving, communication, and relationship-building skills to help customers maximize the performance of their coating operations.
Main Responsibilities
Technical Support & Customer Service
Provide advanced technical support to customers, distributors, prospects, and internal teams regarding liquid and powder coating technologies.
Serve as the primary technical resource for complex application issues, product performance concerns, and process optimization.
Build strong customer relationships by delivering responsive, value-added technical service.
Support sales and marketing initiatives through technical expertise and customer engagement.
Process Optimization & Troubleshooting
Lead investigations into coating defects, equipment performance, and process variability.
Conduct root cause analysis utilizing methodologies including:
FMEA
5 Why Analysis
Fishbone Analysis
Statistical Process Control
Design of Experiments (DOE)
Diagnosing and resolving issues including:
Adhesion failures
Orange peel
Solvent pop
Cratering
Blistering
Cure deficiencies
Film build variation
Corrosion failures
Powder contamination
Reclaim system performance
Coating Systems Expertise
Provide technical expertise across industrial finishing operations including:
Liquid coating systems
Powder coating systems
Pretreatment processes
Surface preparation
Material handling systems
Conveyor systems
Cure technologies
Automated and robotic application systems
Maintain expert knowledge of coating chemistries including solventborne, waterborne, high-solids, epoxy, polyurethane, alkyd, polyester, hybrid, acrylic, and architectural coating systems.
Laboratory Testing & Process Validation
Perform and interpret laboratory and field testing in accordance with ASTM, PCI, AAMA, ISO, and customer specifications.
Utilize testing equipment and methodologies including:
Salt Spray
G85 Cyclic Corrosion
QUV
FTIR
DSC
XRF
MEK Resistance
Gloss Measurement
Color Analysis
Impact Testing
Flexibility Testing
Hardness Testing
Operate Datapaq equipment and analyze thermal profiles to validate curing processes.
Interpret laboratory results and correlate testing data with customer specifications and manufacturing performance.
Auditing, Reporting & Training
Conduct technical audits, certification assessments, and process evaluations.
Develop detailed technical reports documenting observations, findings, corrective actions, and recommendations.
Deliver technical training programs for customers, distributors, sales personnel, and manufacturing teams.
Present technical information clearly to groups of varying technical backgrounds.
Represent the company at customer events, industry meetings, and technical seminars.
Collaboration & Leadership
Partner with Sales, Marketing, R&D, Manufacturing, and Quality teams to support customer success.
Lead technical initiatives that improve customer productivity, product performance, and operational efficiency.
Promote continuous improvement through technical expertise and best-practice sharing.
Key Qualifications
Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Engineering, or a related technical field, or an equivalent combination of education and relevant industry experience.
Minimum of 8 years of progressive experience in industrial coatings with demonstrated expertise in liquid coating technologies and strong working knowledge of powder coating systems.
Extensive knowledge of industrial finishing processes including pretreatment, application equipment, curing technologies, and process optimization.
Experience in performing technical troubleshooting and root cause analysis in manufacturing environments.
Demonstrated experience conducting laboratory and field evaluations using recognized industry testing standards.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills with the ability to prepare technical reports and deliver presentations.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficiency with Microsoft Office applications.
Valid driver's license with an acceptable driving record.
Valid passport or ability to obtain one.
Willingness to travel extensively, including overnight travel (approximately 50-70%, depending on business needs).
Preferred Qualifications
Experience supporting OEM, agricultural, architectural, transportation, heavy equipment, or general industrial finishing operations.
Knowledge of automated and robotic coating application systems.
Experience with powder coating reclaim systems and process optimization.
Experience conducting applicator certification audits.
Familiarity with ASTM, PCI, AAMA, and ISO testing standards.
Experience using statistical analysis and continuous improvement methodologies such as SPC, DOE, Lean Manufacturing, or Six Sigma.
Experience delivering technical presentations and customer training programs.
Working knowledge of infrared, convection, catalytic, and combination curing technologies.
Experience with laboratory instrumentation including FTIR, DSC, XRF, Datapaq, and color measurement systems.
Demonstrated success building long-term customer partnerships through technical consulting and service excellence. Apply for this ad Online!....Read more...
