About the Opportunity
Zest Optical are recruiting on behalf of a well-established independent optical practice in Daventry for an Optical Assistant to join their friendly, service-led team.
This is a modern, relaxed practice with a strong local reputation for delivering exceptional customer care and a thoughtfully curated range of popular and distinctive designer eyewear. The environment is calm, professional, and genuinely supportive — ideal for someone who enjoys going the extra mile for patients.
The Role
As an Optical Assistant, you’ll play a key role in creating a welcoming, high-quality experience for every patient.
Your responsibilities will include:
Supporting patients throughout their visit in practice
Dispensing spectacles and assisting with frame and lens selection
Supporting contact lens services
Adjustments, repairs, and collections
Working within a single-testing clinic environment
Delivering consistently high standards of customer care
About You
This role would suit someone who:
Has experience working within optics or
Has a strong background in a customer-facing role and enjoys delivering outstanding service
Is calm, confident, and comfortable speaking with patients
Takes pride in going above and beyond for customers
Is eager to learn and develop within a supportive environment
Is looking for a flexible, part-time role within an independent practice
What’s On Offer
£25,000 FTE (pro-rata for 2–4 days)
Flexible working days
Half-day Saturdays
A relaxed, service-focused working environment
Advanced equipment and modern surroundings
A close-knit, supportive team
A role where care, quality, and relationships come first
How to Apply
If you’re looking for an Optical Assistant role where you can take pride in your service, enjoy flexibility, and feel genuinely valued, we’d love to hear from you.
Apply now or contact Kieran Lindley via WhatsApp for more information.....Read more...
We’re looking for a proactive and customer-focused individual to join a Customer Support Team. This rewarding role involves assisting customers with their mobility needs while ensuring smooth operational processes.
Key Responsibilities:
Deliver exceptional customer service via phone and online channels
Book annual services for customers’ mobility equipment
Provide aftersales support and identify upselling opportunities
Manage specialist and contractual agreements, including quoting and ordering parts
Organise repairs and coordinate with engineers
Plan and manage engineers’ diaries to ensure efficient operations
Use bespoke EPOS/CRM systems and Microsoft programs for daily tasks
Handle customer enquiries and complaints with sensitivity and professionalism
Work independently on projects to achieve KPIs as part of a wider team
What We’re Looking For:
Strong organisational and operational skills
Excellent communication and problem-solving abilities
Computer literacy and confidence using CRM systems
Ability to remain calm and empathetic when dealing with customer needs
A team player who can also work independently
Training Outcome:Potential to progress to the level 4 apprenticeship.Employer Description:The company is a serviced based company that has been built on its reputation for offering excellent service, Mobility & Lifestyle now have 8 outlets each with their own loyal customer database producing a combined active customer count of over 30,000! Mobility & Lifestyle only ever use their own staff for on going customer support, deliveries and installations.Working Hours :Monday - Friday, 09:00 - 17:00.
30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Excellent telephone manner....Read more...
To work alongside the repairs customer service team supporting the delivery of:
Answering customer enquiries via telephone in a contact centre environment
Providing a face-to-face offer, delivering high levels of customer service across council venues
Responding to customer emails and webchat – providing appropriate advice and signposting as required
Recording customer information and updating corporate systems
Work to resolve enquiries at first point of contact
Complaint handling and problem solving
Preparing information as required for reports
Escorting visitors/contractors on/off the premises
Providing operational support within the post room and across wider customer services as required
Assist Tamworth Information Centre with customer enquiries and ticket sales
Support repairs call centre with raising repair jobs.
Represent the council at events as required
To adhere to the policies and guidance on health and safety, equal opportunities, data protection, equalities, risk management, financial regulations, and all other Council policies
To undertake any other reasonable duties commensurate with the grade and general nature of the post
Training:All apprenticeship training will take place in the workplace. You will receive one on one training and guidance from one of our apprenticeship practitioners.Training Outcome:This a fixed term position but you will have the opportunity to apply for internal and external vacancies.Employer Description:Tamworth Borough Council is the local authority for Tamworth, Staffordshire. Tamworth Borough Council is responsible for providing a wide range of services to residents, businesses, and visitors. This includes housing, benefits, council tax, planning, and environmental health.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will be dealing with customers by face-to-face interaction and via telephone, dealing with incoming queries
Arranging valuations and preparing valuation packs for the valuer for rental markets
Preparing marketing materials for properties and taking ownership for window display boards
Supporting the team with administration tasks
Training:
Upon successful completion, you will achieve a Level 2 Customer Service Practitioner Apprenticeship Standard
Training will take place both in the workplace and on a day release basis
Day release will be once every 2 weeks and will take place at National Business College, based in the centre of Huddersfield.Training Outcome:
Progression onto a Level 3 Apprenticeship (Customer Service Specialist, Business Administrator) is a possibility following successful completion
Employer Description:Richard Kendall Estate Agents are a family run firm, specialising in property sales and lettings in Wakefield, Pontefract, Castleford, Horbury, Normanton and Ossett.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department.
As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday- Friday. 0830- 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults.
Testing of parts and systems to ensure correct working.
Following checklists to ensure all critical parts of vehicles are examined.
Carrying out a bumper to bumper overview, service, and inspection.
Maintenance of electronic systems, including onboard entertainment systems.
Completion of legible and accurate paperwork for the customers and centre's records.
Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem-solving. You should be someone who pays attention to detail and is committed to completing this apprenticeship programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer Service.
Interest in vehicle engineering.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volvo Training and Development Centre, in Daventry, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volvo Training and Development Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following:
Level 2 Apprenticeship Standard in Autocare Technician
Certificate in Automotive Refrigerant Handling
Level 2 qualification for safe isolation of electric and hybrid vehicles
Volvo branded certifications as appropriate
Progression towards Level 3 apprenticeship standard in Light Vehicle Maintenance and Repair
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network. Employer Description:At TMS Motor Group, family is at the core of everything we do. As a family-owned and run business with locations in Coventry, Hinckley, Leicester and Loughborough, we are dedicated to providing an exceptional experience for our customers. Our strong family values are reflected in our commitment to delivering top-notch service and care.Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid)
This role of Parking Appeals officer will pay between £26 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Learning and assisting in the diagnosis, testing, servicing and repairing of motor vehicles and ensuring technical skill and knowledge is constantly improved upon.
Learning how to interpret and apply technical service/repair data to read and fully digest all vehicle service literature and updates supplied.
Learning how to ensure vehicles comply with all safety and manufacturers’ standards when returned to customers and record any non-conformance of this on the work request card.
Learning how to complete work request forms correctly and neatly, ensuring that they conform to company/manufacturer/warranty requirements including the recording of damage reports, mileage, chassis numbers and that they are clocked on/off as necessary.
Gaining knowledge of and ensuring compliance with manufacturer warranty procedures.
Ensuring that all parts/sundries used during the course of a service/repair are accounted for by either a parts department invoice/picking slip attached to the work request card or by recording them on the work request card.
Ensuring the workshop is kept clean and tidy to ensure high standards of Health and Safety and practice good housekeeping.
Attending college and completing all coursework/examinations including portfolios as required in order to attain the appropriate qualifications within the prescribed time span of the apprenticeship.
Ensuring customer vehicles are protected against accidental damage or loss whilst in the care of the organisation, including protecting them with the appropriate covers.
Safeguarding all plant and tools against loss or misuse and use all equipment reliably and safely, reporting any defects immediately.
Learning how to investigate, report and advise on vehicle and component serviceability, to produce comprehensive electronic vehicle health checks and supporting videos.
Fully adhering to all Health and Safety Procedures and reporting any non-compliance (including non-compliance by colleagues) to ensure that all employees and customers are protected from any potential hazards.
Any other reasonable duties as requested by your line manager.
Training:
Training visits from Apprenticeship Development Coaches monthly at the employer's site.
5 day block release, every 5 weeks at GTG training Wolverhampton.
Training Outcome:Progression on to Level 3 Maintenance & Repair.Employer Description:Mr Tyre is an established automotive service provider in the UK, founded in 1971 and now operating across around 36 branches in Central England. They’re known as one of the region’s leading autocentre networks, with a focus on expertise, value for money, and customer service.Working Hours :Monday to Friday, 8.00am - 5.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Team working,Creative,Initiative,Patience,Physical fitness,Passion and interest for cars....Read more...
You’ll be working at the very heart of an expanding local business. Once trained, you will specialise in speaking home and motor insurance customers, along with dealing with financial services enquiries and providing admin support. You would be expected to provide exceptional customer service as well as proactively maximising sales by both cross-selling products to existing clients and generating new business leads. You’ll be required to apply your excellent telephone manner to make the most of every prospect and promote the organisation at every opportunity. Duties to be completed once trained:
Handle inbound and outbound telephone enquiries from new and existing customers
Respond to motor and home insurance and financial services enquiries accurately and professionally
Assess customer needs and explain appropriate insurance products and services
Prepare, explain, and process insurance quotations and policy amendments
Manage renewals, mid-term adjustments, and general policy queries
Provide support to the business in respect of administration duties.
Cross-sell and upsell relevant insurance and financial products to existing customers
Identify and generate new business leads during customer interactions
Build and maintain strong, professional relationships with customers
Use an excellent telephone manner to maximise every sales and service opportunity
Accurately record customer interactions and update internal systems and records
Comply with regulatory, data protection, and company procedures at all times
Represent and promote the organisation positively in every customer interaction
Training:Insurance Practitioner Level 3 Apprenticeship Standard:
Your training will be completed online from your employers working address
Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
Resit costs for CII exams and End-Point-Assessment will be covered by the employer
Fortnightly workshops for each CII exam
All workshops recorded and available on demand Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
Exam tips, tricks, and strategies
Regular tutorials and assessments with sector experts
Training Outcome:To progress to a full-time role within the business whether this be focused in customer service, commercial account handler or bespoke home specialist. Employer Description:NFU Mutual (The National Farmers Union Mutual Insurance Society Limited) is a leading UK mutual insurance and financial services provider, known for its customer-focused approach and strong presence across local communities. Established in 1910, NFU Mutual operates through a nationwide network of agency offices offering a wide range of products including home, motor and business insurance, as well as investments, pensions and financial advice.Working Hours :Monday to Friday, 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident in managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks.
If you want to be part of a team that continues to maintain our high level of customer service and satisfaction and be an integral member of helping the business grow and succeed then this could be the role for you.
Key Responsibilities
We see that this role has two key elements. Sales support which requires working closely with the sales team to build on existing relationships and onboard new, provisioning the incoming work and working with technical/engineering to clarify. CRM management, quoting and customer liaison all being critical elements of the end to end process. Interest in taking on projects and integrating within the operations element of the business will allow this role to flourish.
Sales Support & Service Provisioning
Work closely with the Senior Sales Executive to qualify opportunities, create quotes, and onboard new customers.
Translate sales requirements into clear actions for engineering and operations teams.
Ensure all customer details, expectations, and changes are captured accurately in CRM and internal systems.
Customer Communication & Relationship Handling
Act as a point of contact for post-sale queries, clarification and coordination ahead of installation.
Build rapport with customers and proactively update them on progress and any required actions.
Operational Coordination
Schedule engineering jobs and liaise with field teams to ensure readiness, equipment, and timelines.
Track installations through to completion and escalate issues where needed.
Systems & Data Accuracy
Maintain up-to-date customer information using Freshsales, Xero and InControl.
Cross-check details for accuracy across internal systems and invoices.
Process Support & Continuous Improvement
Identify inefficiencies or bottlenecks and suggest improvements to workflows or communication.
Contribute to internal projects that support operational performance and business growth.
Ad-hoc Business Support
Provide cross-functional support across sales and operations where needed.
Performance Indicators (KPIs)
Speed and accuracy of quote-to-install process.
Customer updates and communications handled proactively.
Engineering jobs scheduled and tracked with minimal errors.
CRM/Xero/InControl records maintained accurately and consistently.
Reduction in rework or clarification delays.
Contribution to smoother workflows and process refinements.
Training:A Helpdesk/1st Line Support apprentice, specialising in the Digital Service Technician (DST) pathway, under the Level 3 Digital Support Technician Apprenticeship qualification, will help your business by maximizing the effective use of digital office technologies, productivity software, and digital communications.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Ongoing career progression within the company is available after the completion of the apprenticeship (performance dependant.)Employer Description:Approaching it’s tenth year, Cloudcell is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. With teams that deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday to Friday 9am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of Sales,Service delivery support,Calm under pressure,Ability to prioritise....Read more...
The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident in managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks.
If you want to be part of a team that continues to maintain our high level of customer service and satisfaction and be an integral member of helping the business grow and succeed then this could be the role for you.
Key Responsibilities:
We see that this role has two key elements:
Sales support which requires working closely with the sales team to build on existing relationships and onboard new, provisioning the incoming work and working with technical/engineering to clarify.
CRM management, quoting and customer liaison all being critical elements of the end to end process. Interest in taking on projects and integrating within the operations element of the business will allow this role to flourish
Sales Support & Service Provisioning:
Work closely with the Senior Sales Executive to qualify opportunities, create quotes, and onboard new customers
Translate sales requirements into clear actions for engineering and operations teams
Ensure all customer details, expectations, and changes are captured accurately in CRM and internal systems
Customer Communication & Relationship Handling:
Act as a point of contact for post-sale queries, clarification and coordination ahead of installation
Build rapport with customers and proactively update them on progress and any required actions
Operational Coordination:
Schedule engineering jobs and liaise with field teams to ensure readiness, equipment, and timelines
Track installations through to completion and escalate issues where needed
Systems & Data Accuracy:
Maintain up-to-date customer information using Freshsales, Xero and InControl
Cross-check details for accuracy across internal systems and invoices
Process Support & Continuous Improvement:
Identify inefficiencies or bottlenecks and suggest improvements to workflows or communication
Contribute to internal projects that support operational performance and business growth
Ad-hoc Business Support:
Provide cross-functional support across sales and operations where needed
Performance Indicators (KPIs)
Speed and accuracy of quote-to-install process
Customer updates and communications handled proactively
Engineering jobs scheduled and tracked with minimal errors
CRM/Xero/InControl records maintained accurately and consistently
Reduction in rework or clarification delays
Contribution to smoother workflows and process refinements
Training:
A Helpdesk/1st Line Support apprentice, specialising in the Digital Service Technician (DST) pathway, under the Level 3 Digital Support Technician Apprenticeship qualification, will help your business by maximizing the effective use of digital office technologies, productivity software, and digital communications
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Ongoing career progression within the company is available after the completion of the apprenticeship (performance dependant.)
Employer Description:Approaching it’s tenth year, Cloudcell is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. With teams that deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of Sales,Service delivery support,Calm under pressure,Ability to prioritise....Read more...
Performing basic service tasks & developing skills in removal & reconditioning of components
Progressing to perform more complex service & repair tasks, both at the dealership & out in the field
Assisting qualified technicians as needed
Reporting to a mentor regarding ongoing activities and progression
Maintaining the condition of inventory, tools & equipment
Participating in service training programmes required for the development of skills & knowledge
Following all safety rules and regulations
Training:When successful you will be awarded:
Level 2, Land Based Service Engineering Technician qualification
Functional Skills in ICT – level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved).
Functional Skills maths level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved).
Functional Skills English level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved).
Employment Rights and Responsibilities.
Personal Learning and Thinking Skills.
Training Outcome:
As a fully qualified John Deere Agricultural Technician, you will have access to further development opportunities within the company, extending your skills with additional training in areas such as compressed gas handling, welding, and, abrasive wheels, as well as going on to achieve LTA levels 3 and 4 (Master Technician) qualifications
Employer Description:Ask anyone about the biggest asset that exists within the Ripon Farm Services organisation and they will tell you it's our people. People with the right, 'make it happen' attitude are the reason why our company has the reputation of being at the forefront of excellence in customer service. It's reflected both in the certified and qualified professionals who have worked with us for many years and have become part of farming life in our region.Working Hours :Monday to Friday, between the hours of 8.00am - 6.00pm. Saturdays may be on a rota basis, you may be required to work unsociable hours during busy periods. Exact shifts tbc.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Performing basic service tasks & developing skills in removal & reconditioning of components
Progressing to perform more complex service & repair tasks, both at the dealership & out in the field
Assisting qualified technicians as needed
Reporting to a mentor regarding ongoing activities and progression
Maintaining the condition of inventory, tools & equipment
Participating in service training programmes required for the development of skills & knowledge
Following all safety rules and regulations
Training:When successful, you will be awarded:
Level 2, Land Based Service Engineering Technician qualification
Functional Skills in ICT – level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved).
Functional Skills maths level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved).
Functional Skills English level 2 (if GCSE or equivalent A*-C/9-4 is not already achieved).
Employment Rights and Responsibilities.
Personal Learning and Thinking Skills.
Training Outcome:
As a fully qualified John Deere Agricultural Technician, you will have access to further development opportunities within the company, extending your skills with additional training in areas such as compressed gas handling, welding, and, abrasive wheels, as well as going on to achieve LTA levels 3 and 4 (Master Technician) qualifications
Employer Description:Ask anyone about the biggest asset that exists within the Ripon Farm Services organisation and they will tell you it's our people. People with the right, 'make it happen' attitude are the reason why our company has the reputation of being at the forefront of excellence in customer service. It's reflected both in the certified and qualified professionals who have worked with us for many years and have become part of farming life in our region.Working Hours :Monday to Friday, between the hours of 8.00am - 6.00pm. Saturdays may be on a rota basis, you may be required to work unsociable hours during busy periods. Exact shifts tbc.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Assist the sales and operationsteam and will providesupport through a range of daily tasks
Work closely with the sales team to provide support and manage daily order activities
Provide a consistently high level of customer service to clients
Assist with recording data and creating reports
Assist sales team with customer requisitions, sourcing materials and building quotations
Entering sales orders
Liaising with the Warehousing team
Additional/ ad hoc duties as required to meet the needs of the business
Training:
Customer Service Practitioner Level 2 qualification
Maths & English functional skills if required
No day release- training on site
OTJT
Training Outcome:
Potential for consideration to progress within the team depending on performance and the needs of the business
Employer Description:Gibb are the industry’s leading provider of PPE and MRO products and services as well as one of the energy sector’s most experienced, qualified suppliers. Available globally, our extensive product range is backed by in-house expertise that adds value and ensures our clients’ Offshore teams and assets are protected at all times.
Discover more at www.gibbgroupltd.comWorking Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Zest Optical are working in partnership with the UK’s leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury.
This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.
Job Type:
Permanent, Ideally Full Time, Minimum 30 Hours Per Week
Location:
Office-based near Bury, Greater Manchester
Dispensing Optician – Role Overview
As a Dispensing Optician, you’ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You’ll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.
Key Responsibilities
Respond to customer enquiries via digital channels (email, chat, phone)
Provide tailored recommendations for frames, prescription lenses, and sunglasses
Support customers with order tracking, modifications, and aftercare advice
Identify and resolve customer concerns with empathy and efficiency
Utilise internal systems to manage and log customer interactions accurately
Maintain up-to-date knowledge of products and procedures, and share insights with the team
About the Business
20+ years of success as a top-rated luxury online eyewear retailer
Over 23,000 5-star reviews on Trustpilot
Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
Known for combining quality, service, and a passion for premium eyewear
What We’re Looking For
GOC Registered Dispensing Optician
Strong commercial awareness and a customer-first mindset
Comfortable using digital systems and communication tools
Excellent collaboration and communication skills
Passion for innovation and service development in optical retail
What’s On Offer
Salary: £32,000 to £35,000 per year + performance-related bonus
Working Hours: 30–37.5 hours per week
Weekend Commitment: Reduced weekend working compared with most practice-based roles
Annual Leave: 26 days + bank holidays
Professional Fees: GOC and ABDO fees paid
Staff Discount: Generous discount on luxury eyewear products
Office Working: Work from head office location, surrounded by a highly experienced, close-knit team
If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.
Apply now or contact Kieran Lindley on WhatsApp to find out more.....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults.
Testing of parts and systems to ensure correct working.
Following checklists to ensure all critical parts of vehicles are examined.
Carrying out bumper to bumper overview, service, and inspection.
Maintenance of electronic systems including on- board entertainment systems.
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the three year programme, you will receive the following: Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle) Certificate in Automotive Refrigerant Handling Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday – Friday. 08:30 – 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An established power solutions company is seeking an experienced UPS Engineer to join its technical team. This field based role involves installation, commissioning, maintenance, and repair of Uninterruptible Power Supply or UPS systems and related power equipment across the UK and Europe.
Requirements
Experience as a UPS, Power Systems, or Electrical Engineer.
Strong knowledge of single and three phase UPS systems.
Qualified to City and Guilds or NVQ Level 3 in Electrical Engineering.
Full UK driving licence and passport (for European travel).
Responsibilities
Install, service, and maintain UPS systems and associated power equipment.
Diagnose faults, perform repairs, and carry out preventative maintenance.
Provide technical support and ensure high quality customer service.
Complete accurate service reports and maintain compliance with safety standards.
If you???re a skilled engineer looking for a varied, hands on role with travel and responsibility, we???d like to hear from you.....Read more...
An established power solutions company is seeking an experienced UPS Engineer to join its technical team. This field based role involves installation, commissioning, maintenance, and repair of Uninterruptible Power Supply or UPS systems and related power equipment across the UK and Europe.
Requirements
Experience as a UPS, Power Systems, or Electrical Engineer.
Strong knowledge of single and three phase UPS systems.
Qualified to City and Guilds or NVQ Level 3 in Electrical Engineering.
Full UK driving licence and passport (for European travel).
Responsibilities
Install, service, and maintain UPS systems and associated power equipment.
Diagnose faults, perform repairs, and carry out preventative maintenance.
Provide technical support and ensure high quality customer service.
Complete accurate service reports and maintain compliance with safety standards.
If you???re a skilled engineer looking for a varied, hands on role with travel and responsibility, we???d like to hear from you.....Read more...
Providing day-to-day administrative support to the business
Answering phone calls and responding to emails professionally
Maintaining records, files, and databases
Assisting with customer enquiries and internal communications
Learning key business, IT, and organisational skills on the job
You will be given a project to plan and run as part of your apprenticeship standard
You will be expected to produce college work on time and to a high standard
Training:
Training will take place in the workplace
Monthly on-site tutor visits and time allocated every week to course work
Training Outcome:
Employment
Employer Description:T&G Automotive Ltd. is dedicated to offering our customers high-quality, durable products along with quick and reliable service. Our production facility in Shildon, County Durham, manufactures over 200,000 air tanks each year for all vehicle applications.
We are a major supply source to some of the largest commercial vehicle manufacturers around the world. Providing a first-class service and maintaining customer relationships.Working Hours :Monday to Thursday 8.00am - 5.00pm and Friday, 9.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Customer Success Manager
Barnsley – Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Van Sales Executive Nationwide Location of work: Leeds, LS12Permanent, Full Time, 40 hours Monday to FridaySalary dependent on experience + uncapped commissionSM UK are the UK’s No1 Auto Electrical and Van Conversion company offering a Nationwide service with sites in Leeds, Tamworth and Dartford.Our business's unique selling point lies in offering Turn-Key solutions for our customers on-the-go needs. We source and provide fully converted vans that are ready to hit the road, equipped with a comprehensive range of features and services, including bespoke racking solutions, on-board power systems and charging, warning lighting, strobes, beacons, working lights, camera systems and safety features, welfare conversions, crewcabs and bespoke mobile workspaces. We can also provide our van conversion service to customers who already have their own vehicles or fleet.Due to our continued progressive growth and further expansion into our new purpose-built Head Office and workshop facility in Leeds we are now looking to recruit a Van Sales Executive to join our Van Division Team to focus on increasing our commercial van sales, van conversion sales and workshop volume.We are looking for a highly proactive, enthusiastic and target driven person who can confidently communicate at all levels. You will be motivated and ambitious and want to be part of our expanding team with a desire to increase your knowledge and experience to further develop your future career with us.You will ideally have experience within the automotive industry or working in a similar setting. Drawing on your sales experience you will be responsible for developing and identifying your contacts to build a database of leads and a pipeline of potential business throughout the UK.You will possess excellent communication and customer service skills and strive to provide the best possible customer solution for every opportunity, generating and building long standing working relationships with new and existing clients and strategic partners.Working with our existing Van Team, you will be supported by a strong focused marketing function, our in-house design engineer and a wealth of industry knowledge from our coach builders and existing management team.Your duties will include but not limited to the following:
Meeting and exceeding sales targets, with uncapped commission potentialUK wide lead generation and networkingBuilding a database of quality leads/pipeline throughout the UKQuotation creation and proactive follow-upsAccount/customer relationship managementProviding an exceptional customer experienceFollowing internal procedures when processing ordersLiaising effectively with internal departments to provide seamless customer service.
SM UK, Unit 6 Gelderd Park, 98 Gelderd Road, Leeds LS12 6HJIn return we offer the following:
EV Company car, mobile telephone, laptop, uniformUncapped commissionLife Assurance 3 x Basic SalaryPrivate Health Care including discounted gym memberships and other rewardsCompany Pension Scheme31 days Holiday (Including Bank Holidays) increase with serviceA day off for your BirthdayGift Card on your BirthdayMonthly Reward and Recognition SchemeCompany EventsFull in-house and external product training provided
If you would like to be part of a successful, dedicated team, working to the highest standard, with the opportunity for progression then look no further, and apply with your updated CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Maintenance Administrator Leeds, West Yorkshire - Office-BasedSalary: £26,000 to £28,000 (depending on experience)Permanent, Monday to Friday, 8:30am–5:30pmDo you thrive in a busy, team-focused environment where every day is different? If so, we would love you to join our growing property maintenance team in Leeds.About usWe’re an established and expanding property maintenance company dedicated to delivering excellent service to our clients and tenants. Our focus is on efficiency, teamwork, and customer care ensuring every maintenance request is managed smoothly and professionally.As our business continues to grow, we’re looking for a proactive Maintenance Administrator to support our customers, engineers, and internal teams.The RoleAs part of our friendly, close-knit team, you’ll be responsible for managing maintenance requests from start to finish, keeping customers informed, and ensuring all jobs are handled quickly and effectively.Your main duties will include:
Acting as the first point of contact for tenants, clients, and contractors.Logging and managing maintenance tasks accurately and efficiently.Liaising with engineers and internal teams to coordinate work.Maintaining detailed records and file notes.Providing exceptional customer service and administrative support.
This is a busy, customer-facing role ideal for someone who is organised, communicative, and thrives in a fast-paced environment.Requirements
Excellent customer service and communication skills.Strong organisational skills and attention to detail.Confident multitasker with a proactive, problem-solving mindset.Computer literate and comfortable using multiple systems.Works well independently and as part of a team.Experience in the property or maintenance sector is helpful but not essential.
We’re looking for someone who brings a positive attitude, energy, and professionalism to the role.Why join us?
Full training and ongoing support.Competitive salary with annual performance and pay reviews.Annual bonus (performance-based).Company mobile phone (after probation).20 days’ holiday + bank holidays, increasing after 2 years’ service.Friday breakfasts - a small perk we all look forward to!A supportive team environment and genuine opportunities to progress.
If you think this sounds like the perfect fit, click ‘Apply Now’ and submit us your CV with a brief note about why you would be a great addition to our team. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Serving food and beverages to customers in line with Aramark portioning and presentation standards
Preparing basic cold food items, including sandwiches and grab‑and‑go products
Operating the till and taking cashless payments
Restocking items and maintaining product displays
Cleaning back‑of‑house and front‑of‑house areas, including counters, equipment and public spaces
Supporting general kitchen duties such as clearing tables and assisting with customer service
Following food hygiene, health and safety and allergen procedures
Reporting any issues such as stock shortages, breakages, faults or customer feedback to your line manager
Completing required training and keeping accurate records as needed
Full training and support will be provided, and all staff are encouraged to be multi‑skilled and flexible.Training Outcome:While progression is not guaranteed, Aramark regularly develops team members who show commitment and strong performance. The apprenticeship will give you solid, transferable hospitality skills that can support future roles within Aramark or elsewhere in the industry.
Depending on business needs, there may be opportunities to progress into roles such as Hospitality Assistant, Catering Assistant, Team Leader or Supervisor. The Level 2 qualification also provides a natural pathway into further training such as the Hospitality Supervisor Level 3 apprenticeship or other specialist hospitality qualifications.Employer Description:At Aramark, we create memorable food experiences where people work, learn and play by channelling a collective passion for food and service.We’re a leading food service partner working with organisations across a range of market sectors in the UK. We know that great food is important to everybody and at Aramark our teams share a passion for hospitality, delivering great things for our people, partners and communities.Working Hours :Your working week will be Monday–Friday, 9:45am–2:15pm.Skills: Communication skills,Customer care skills,Team working....Read more...
To ensure a high quality of repairs, taking pride in the quality and completeness of all tasks
Mandatory – The list of duties allows applicants to see exactly what is expected of them whilst
Safe and appropriate use of a range of materials, equipment, machinery and PPE
Interface with customers, partners and stakeholders, providing information, advice and guidance, responding to planned and reactive enquiries and requests in an effective and timely manner to ensure customer expectations are managed
Network with colleagues to share information and best practice in order to promote and develop services, building relationships and a positive image of the service
Plan and prioritise activities, coordinating tasks within the team to meet demand
Guide and collaborate with team members, undertaking multi-skilled work to achieve joint projects and objectives
Deliver excellent customer service in all aspects of role
Ensure all activities are undertaken in compliance with University and Faculty/Departmental Health and Safety requirements and regulations
Act in a way that demonstrates the University’s commitment to Equality and Diversity for staff, students and partners
Identify and collaborate on activities that make the service more efficient and effective
Training:1 day a week onsite at City College Plymouth. rest of working hours with Employer.Training Outcome:On successful completion of this apprenticeship, you will be able to evidence a wide portfolio of skills and competencies within the Construction trades. There may be an opportunity for continuedemployment or further training.Employer Description:We are a leading, award winning University for sustainability – establishing ourselves as the sustainable University.Working Hours :Monday to Friday, 08.00 - 16.00.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:SG Petch is a family-owned automotive dealership established in 1977, serving the North East and Yorkshire regions. They operate multiple branches and represent several leading car manufacturers, including KIA. Their mission is to provide excellent customer service and ensure customer satisfaction through various channels, including feedback collection on platforms like Trustpilot and Google Reviews. SG Petch is committed to supporting local communities and charitable causes, making it a well-regarded name in the automotive industry.Working Hours :Apprentices will be expected to work Monday - Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
