Reception Duties:
Welcome guests in a warm and professional manner
Assist with check-ins and check-outs using hotel systems
Handle guest enquiries, bookings, and requests efficiently
Provide information about hotel services and local attractions
Manage phone calls, emails, and reservations
Food & Beverage Duties:
Assist with the setup and service of food and drinks
Deliver excellent table service in restaurant, bar, or event spaces
Ensure cleanliness and organisation of service areas
Take orders and handle payments accurately
Support kitchen and service teams during busy periods
General Responsibilities:
Deliver high standards of customer service at all times
Work collaboratively with team members across departments
Maintain a clean, safe, and welcoming environment
Follow all health, safety, and hygiene regulations
Represent the hotel brand in a professional manner
Training:
Fortnightly day release to Sheffield College's Pennine Five Campus in SHeffield City Centre
Training Outcome:
Opportunity to work across multiple departments
Structured training and career progression opportunities
Employer Description:A historic hotel in Sheffield city centre with 105 newly refurbished bedrooms, an elegant Restaurant, all day dining in the Grand Lounge bar with Premium and Suite room upgrades.
The 19th-century Grade II Crowne Plaza® Royal Victoria Sheffield hotel stands in quiet grounds off a private drive in Sheffield city centre. The hotel has 240 car parking spaces on-site. Sheffield's shops, theatres, museums and Ponds Forge water sports complex are within walking distance of the hotel.Working Hours :Rotational shifts across Food & Beverage and reception departments.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Patience,Willing to Learn,Positive Attitude,Quick Thinking....Read more...
Automotive Customer Advisor Trafford Park, Manchester
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Benefits
- Salary Circa £30,000
- Bonus available
- MondayThursday: 8:30am 5:30pm
- Friday: 8:30am 4:15pm
- No weekend work
Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a North West-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets. They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor £30,000 Bodyshop Manchester
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
Maintain a high degree of customer Service for all support queries and adhere to all service management processes
To ensure that all requests for support are logged in the Service
Desk ticket logging system. Promoting all self-service methods to customers
Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Employer Description:At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.Working Hours :Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
Main Responsibilities:
Assisting other members of staff when required and learning about different areas of the retail travel industry.
Meeting and greeting customers in a friendly and professional manner.
Providing excellent customer service at all times.
Helping with marketing activities, including creating window displays.
Handling incoming and outgoing administration tasks.
Updating and maintaining customer files and records.
Identifying customer needs and advising them on suitable holiday arrangements.
Selling travel packages and related products to enhance customers' travel plans.
Training:This apprenticeship includes regular training with a dedicated training provider. You will spend at least 6 hours per week of your working hours completing off-the-job learning, which may include online study, workshops, assignments and practical training to support your development.Training Outcome:Upon successful completion of the apprenticeship, the apprentice can expect to be offered a full-time position as a Travel Consultant at Triangle Travel, with opportunities to develop their skills further, progress within the business and build a long-term career in the travel industry.Employer Description:Triangle Travel, founded in 2001, has six stores across Berkshire and Oxfordshire, including our Twyford store, which trades as Thames Valley Travel. Our team consists of knowledgeable, passionate, and dedicated travel experts, all of whom have travelled extensively around the world.
We take great pride in offering exceptional customer service.
At Triangle Travel, we believe every customer deserves personalised, attentive service from the moment they begin planning their trip until they return home. Drawing on our personal travel experiences and expertise, we offer tailored suggestions and recommendations to ensure your holiday exceeds expectations. We go above and beyond to address every detail of your trip, from helping with boarding passes and check-ins to securing visas. We care; It makes all the difference.
As an independent travel agency, we have access to an extensive range of suppliers and specialist operators, allowing us to offer the best choices, prices, and holidays. We are members of ABTA and the Travel Network Group, giving you added financial peace of mind. Don’t hesitate to get in touch and remember, We Care; It Makes All The Difference. Working Hours :Monday - Friday, 09:00 - 17:00.
Saturday ,09:00 - 16:00.
Sunday, closed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Patience,Motivated,Friendly,Enthusiastic....Read more...
Class 2 Driver Portsmouth£32,000 - £36,000 + Lots of Overtime + Rare stayaway + Benefits + Package + Immediate Start
Are you a Class 2 Driver role looking for a stable and rewarding role with a well-established company? Join a dynamic team with a good reputation for providing excellent customer service and enjoy great benefits while earning well.
This is an excellent opportunity for a motivated and reliable individual to become part of a growing business that values its employees and offers lots of overtime. If you’re looking for a role where you can be part of a supportive team while developing your skills, this delivery driver role could be the perfect fit for you!
Key Responsibilities of the Delivery Driver:
Safely deliver goods to customers - plant equipment
Covering the south coast
Some stayaway included
Loading and unloading of plant equipment
The successful delivery driver will have:
Previous delivery driving experience
CLASS 1&2 LICENCE ESSENTIAL
Strong communication and customer service skills
Good physical stamina (lifting and loading required)
Live commutable to Portsmouth but happy to travel and stayaway
To apply or for more information, please contact Georgia Daly on 07458163040.
Keywords: Class 2 driver, Delivery Driver, Deliveries, Courier, Customer Service, portsmouth, south coast, southampton
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. We can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not meet this requirement will not be processed. Due to the high volume of applications, we can only guarantee contact with shortlisted candidates.....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Responsibilities include but are not limited to:
Advise customers about necessary Service / Parts for routine maintenance / repairs
Answer telephone queries and respond to customers’ needs
Collect data from customers to facilitate and qualify the customer service or repair requirements
Prepare repair order documents including pricing up parts required
Deal with queries and complaints in a professional manner
Demonstrate consistent good customer service
Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Responsibilities include but are not limited to:
Advise customers about necessary Service / Parts for routine maintenance / repairs
Answer telephone queries and respond to customers’ needs
Collect data from customers to facilitate and qualify the customer service or repair requirements
Prepare repair order documents including pricing up parts required
Deal with queries and complaints in a professional manner
Demonstrate consistent good customer service
Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
To assist in the day-to-day operations of a busy Builders Merchant Branch
Ensuring the retail and yard departments operate to a high standard of customer service and safe working environment
Providing high standards of customer service at all times in all areas of the branch
Gate person responsibility - minimising stock losses by monitoring vehicles leaving the site and checking customer vehicles before they leave, if necessary
Loading and unloading delivery vehicles by hand or with a forklift truck (provided you are trained to do so)
Sorting and grading stock
Moving stock to storage areas
Picking and packing orders and fulfilling online orders
Replenishing shelves
Keeping work areas clean and tidy
Any other duties deemed as reasonable within the scope of the job role
Training:
Functional Skills
Work Based Learning
Supply Chain Warehouse Operative Level 2
Training Outcome:Progression onto full-time employment.Employer Description:With over 180 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service, and knowledge you can rely on.
Now the UK’s largest privately‑owned timber company, our origins can be traced back to 1840 when we commenced trading as Hudson & Co. Over the years the Howarth Timber Group has expanded from a one‑man company to an employer of more than 1,000 people specialists who know the industry inside out. We take great pride in our teams of local experts serving our local communities.Working Hours :Monday - Friday 8am - 4pm, 30-minutes lunchSkills: Team working,Great Work Ethic,Punctual,Ambitious for Progression,Good Numeracy....Read more...
To assist in the day-to-day operations of a busy Builders Merchant Branch.
Ensuring the retail and yard departments operate to a high standard of customer service and a safe working environment.
Providing high standards of customer service at all times in all areas of the branch.
Gate person responsibility - minimising stock losses by monitoring vehicles leaving the site and checking customer vehicles before they leave, if necessary.
Loading and unloading delivery vehicles by hand or with a forklift truck (provided you are trained to do so).
Sorting and grading stock.
Moving stock to storage areas.
Picking and packing orders and fulfilling online orders.
Replenishing shelves.
Keeping work areas clean and tidy.
Any other duties deemed as reasonable within the scope of the job role.
Training:
Functional Skills.
Work-Based Learning.
Supply Chain Warehouse Operative.
Training Outcome:Progression onto full-time employment.Employer Description:With over 180 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service, and knowledge you can rely on.
Now the UK’s largest privately‑owned timber company, our origins can be traced back to 1840 when we commenced trading as Hudson & Co. Over the years the Howarth Timber Group has expanded from a one‑man company to an employer of more than 1,000 people specialists who know the industry inside out. We take great pride in our teams of local experts serving our local communities.Working Hours :Monday-Friday 8am-4pm, 30 minutes lunch.Skills: Team working,Great Work Ethic,Punctual,Ambitious for Progression....Read more...
An Internal Sales Coordinator is sought to join an innovative commercial team in Buckinghamshire, contributing to the development and coordination of customer quotations, order processing, and efficient sourcing of electronic components.
The Internal Sales Coordinator, Buckinghamshire, will be expected to develop their understanding in the field, learning from peers and senior team members in commercial, procurement, and customer service best practices. This may include understanding internal sales processes, digital sourcing tools, order fulfilment workflows, and supply chain coordination.
Responsibilities include:
Work with the sales and procurement teams to define customer requirements and deliver accurate, competitive quotations.
Create and process customer orders using integrated business systems, ensuring smooth order fulfilment through stock allocation or back-to-back procurement.
Develop and execute sourcing and purchasing activities for electronic components, ensuring competitive pricing and correct tariff classifications for imports.
Debug and resolve customer or supplier issues through proactive communication and collaboration with internal departments.
Collaborate with external sales representatives to support business development and maintain strong relationships with key accounts.
Maintain comprehensive technical and commercial documentation, including quotations, order updates, and sourcing information.
Support the wider commercial team with administrative tasks and ad hoc duties as required.
Key skills & experience:
Experience in internal sales, customer service, procurement, or a similar commercial environment.
Strong computer literacy, ideally with SAP or similar integrated systems.
Practical experience with quotation creation, order processing, customer communication, or sourcing activities.
Strong problem-solving and analytical skills.
Effective communication, organisation, and teamwork abilities.
How to apply:
Apply now for the Internal Sales Coordinator role in Buckinghamshire. Send your CV to adighton@redlinegroup.Com or call Adam on 07961158768....Read more...
The role of Apprentice Engineering Technician is to assist Krones Field Service Engineers in installing, commissioning, overhauling and fault-finding on a wide range of KRONES machinery. A customer facing role, that is field based requiring travel to customer premises as and when required and potentially at short notice.
Adhere to strict health and safety policies and procedures and being compliant at all times.
Assist with installation and commissioning of machines and production line upgrades.
Support diagnosis, elimination, and documentation of malfunctions.
Assist in overhauling of customer machines on site at various locations in the UK.
Carry out all aspects of the apprenticeship, including offsite classroom training and onsite practical learning.
Provide accurate reporting and feedback (service reports, timesheets, expenses in line with company policy).
Participate in preventive maintenance and system improvement activities.
Work with customer-specific guidelines and safety instructions.
Travel to and from sites using company vehicles.
Training:
Level 3 Mechatronics Engineering Apprenticeship.
Approx. 42 months (3.5 years).
Leads to a nationally recognised qualification as a Mechatronics Maintenance Technician.
Delivered in partnership with Training 2000. Attend college full time for 1 year then 1 day per week in years following.
Combination of off-the-job education (technical theory) and on-the-job practical application. Use of e-portfolio OneFile to be used to support evidence gathering.
Practical and theory training at Krones AG Neutraubling facility.
Periodic progress reviews conducted by Training 2000 to support qualification and independent review by Krones UK.
Training Outcome:This apprenticeship provides a solid foundation for progression into roles such as Field Service Engineer, Maintenance Technician, or Automation Specialist, with opportunities for international exposure and advanced technical training.Employer Description:Krones designs and implements complete lines for beverages and food, which cover each individual production process step starting from product and container production, filling and packaging all the way up to material flow and container recycling.Working Hours :Monday to Friday, 8am to 4.30pm.Skills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Office Administrator – Banbury - £27,000
Purpose of the role:
Due to company growth, we are looking for an organised, proactive and friendly office support administrator to join a small team. This is an excellent opportunity for someone who enjoys a varied administrative role and thrives in a busy office environment. You’ll play a key part in keeping our operations running smoothly by providing essential administrative and customer support. Based onsite the role is full time and permanent. You will be joining a growing family business who have been established for over 25 years – We pride ourselves on excellent customer service and providing a premium product within the manufacturing industry
Key Responsibilities for the Office Administrator:
Dealing with incoming calls & emails
Quoting and processing orders
Providing excellent customer service
Communicating with Customers and suppliers to ensure a high level of service is provided
Supporting the wider team with daily office operations
Any other administration
Key Skills Required for the Office Administrator:
Have administration experience working in an office-based environment
Excellent IT skills including MS Office
Have strong communication skills through both verbal and written methods
Have the ability to work independently but also as part of a team
Organised approach to work, able to work on multiple tasks at the same time
High levels of accuracy and attention to detail
Adaptable in a changing environment
Be organised and methodical when it comes to managing workload
Previous experience in the kitchen furniture industry (preferred)
What’s in it for you?
Monday to Friday 9.00 am to 5.00 pm with 30 mins for lunch
Office based
A salary of £27,000
Holidays + bank holidays
Working for a highly successful growing family business
Training, development and progression
Team members include 2 friendly office dogs
Recruitment Process
This role is being advertised via Employ Direct, a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.
All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.
....Read more...
Wellingborough Post Office are based in Sheep Street. They are a busy post office looking for two Post Office Customer Service Apprentices to join their friendly team.In the role, you will receive full training to ensure that customers are given the correct Post Office service. So you will communicate with customers in a polite and professional manner and be target-driven and confident to have conversations about products and services.You will handle cash and information responsibly and have the ability to work under pressure, accurately in a busy office environment, whilst being a team player as well as working on your own.This employer would like you to go the extra mile for your customers and to foster a positive work environment by consistently treating all staff and customers with respect and consideration. Ensuring customers have a pleasant and efficient checkout experience and leave feeling valued and satisfied.In the Post Office you will responsible for:Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts.Processing letters and parcels in the correct manner and giving the right service.Processing pension and benefits payout with Bill Payments.Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and change giving.WesternUnion Money Transfers.Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc. Processing car tax and DVLA forms.Passport check and send service.Providing travel insurance and foreign currency Bureau transactions.Maintain an accurate stock and cash balance at the end of each shift.Complete and Process End of Month Stock and Cash Reconciliations.Complete processes for Royal Mail Deliveries - Post Man deliveries and processes.Retail:Process payments at the retail counter accurately and efficiently .Clean and organize the store when needed.Welcome customers into the store and help them locate items.You would usually work behind a counter with a transparent security screen.Post Office Ltd require a DBS background check to be conducted before appointment of the roleTraining:Level 2 Customer Service Practitioner.Training Outcome:Further qualifications and/or progression within the company in terms of position and pay on completion of the apprenticeship.Employer Description:Wellingborough Post Office provide a range of essential financial services, from savings, borrowing to money transfers.Working Hours :Monday to Friday 9am to 5.30pm.Skills: Attention to detail,Customer care skills,Interpersonal skills,Organisation skills,Professional....Read more...
Electrical Fitter - HV
Location: Newcastle/ West Yorkshire
Sector: Utilities
Salary: £30 41,000 DOE
Holt Engineering is supporting a growing organisation that is expanding its workforce following the award of several large-scale projects and long-term frameworks. With opportunities across multiple areas of the business, this role offers genuine scope for career progression and development.
The organisation is known for its high-performing workforce, strong commitment to customer service, and delivery of quality projects underpinned by a robust safety culture. It also places a strong emphasis on environmental responsibility and employee wellbeing.
The successful candidate will be responsible for the installation, construction, maintenance, and repair of HV switchgear and associated automation equipment across a range of network environments.
Key Responsibilities
- Carry out HV inspections and maintenance across DNO, IDNO, and private network switchgear sites
- Install switchgear, transformers, actuators, and RTUs across various network environments
- Undertake FPI replacements
- Complete substation earthing and wiring works
Key Competencies
- Ability to work effectively within a team environment
- Strong customer service focus
- Clear and confident communication skills, both written and verbal
- Good time management and organisational ability
Essential Qualifications & Experience
- Completed apprenticeship or equivalent training in Electrical Fitting on HV distribution networks
- City & Guilds in Electrical Principles or a relevant electrical qualification
- DNO/IDNO-related authorisations, including:
- Access and supervision in Level 3 security environments
- HV electrical authorisations for construction, installation and/or maintenance works
- Proven experience carrying out HV Electrical Fitting works on DNO, IDNO or private distribution networks
Desirable Qualifications & Experience
- Experience working within higher security environments
- Additional HV authorisations for construction, installation, and maintenance
- Experience working on EHV networks, including installation, construction, and maintenance activities
Package & Benefits
- 25 days holiday plus bank holidays, increasing with service
- Enhanced pension scheme
- Company transport provision
- Structured career development and progression opportunities
- Support to gain further professional qualifications
- 24/7 access to virtual GP, mental health support and counselling
- Eye care vouchers with contribution towards glasses
- Contractual sick pay
- Long service recognition
- Paid volunteering opportunities
....Read more...
Briggs Irrigation in Corby is a leading UK manufacturer of specialist irrigation equipment. Since1985 they have designed and built hose reels, irrigation booms and pump systems used worldwide. They combine traditional engineering skills with modern technology and invest heavily in apprentices.So in this apprenticeship you will be working towards your Level 3 Mechatronics Maintenance Technician - Multiskilled qualification. Attending Tresham College in Corby where you will develop mechanical, electrical and customer support skills.This apprenticeship develops the skills required to become a multi-skilled Hose Reel PDI and Service Engineer. You will work in the Corby facility and at customer sites, learning how to inspect, maintain and support irrigation machinery. The employer is looking for someone who has a practical and hands-on mindset with an interest in mechanical or electrical engineering.You will need to have good communication skills with a willingness to travel and work on customer sites.An interest or exposure to agriculture is beneficial but not essential.
Your Role After Training will be to:
Pre-delivery inspection of hose reels and machinery
On-site service, fault finding and repairs
Routine maintenance and preventative servicing
Professional customer technical support
Accurate service reporting and feedback
Briggs Apprenticeship Experience Half Day:
Shortlisted candidates will be invited to a half-day Briggs experience to see the role in action
Includes a site tour, practical activity and a chance to meet the team
Training:
Pearson level 3 BTEC diploma in advanced manufacturing engineering (development technical knowledge) EAL level 3 NVQ extended diploma in engineering maintenance level 2 functional skills English and maths if required
Training Outcome:
Discussion for further progression on completion of apprenticeship
Employer Description:Award winning manufacturer and supplier of market leading irrigation and dirty water dispersal equipment.Working Hours :Monday - Thursday, 8.00am- 5.00pm, 4.30pm finish Friday.Skills: communication skills,willingness to learn,Passion for engineering,Practical nature....Read more...
Answering calls professionally and calmly, taking relevant information on board, to provide first-time fix solutions
Contacting contractors and assisting with the day to day and routine maintenance works along with the compliance works
Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed
Delivery of excellent customer services
Managing the support inbox
Entry of repairs onto SASSHA
Updating SASSHA repair status
Chasing of contractors for timely completion of works
Coding of repair invoices in preparation for finance team
Research of new contractors
When new contractors are employed, ensure they are registered or work directly under the supervision of a government approved scheme such as BAFE, NICEIC or Gas Safe
Achieving and improving the service delivery standards, identifying any areas of concern for improvement
General & Intensive Housing Management Responsibilities
Assist with the property visits reporting and associated work
Working collaboratively with internal and external partners to achieve agreed objectives
Training:
No college realise day
1-1 session with your tutor
Off the job training
Training Outcome:
Opportunity for full time role upon completion
Employer Description:Support the organisation by:
1. Assisting our operational team to deliver a day to day repairs service and improvement works to their homes.
2. Providing them with exceptional administrative support for our specialised supported housing service.
3. Undertaking a level 2 apprenticeship in Housing and Property Management.
The role provides practical experience as you begin your career in the housing and property sector, covering tenancy management, customer service, and housing operations, supporting residents and the wider housing team.
You’ll work closely with the Senior Maintenance and Compliance Officer to ensure maintenance and repairs are actioned in line with timescales and in accordance with government regulations.Working Hours :Monday to Friday Between 8.30am and 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Reporting to: Office Manager :
Key Responsibilities:
Handling customer enquiries via phone and email
Building strong relationships with customers
Communicate with customers regarding deliveries, exchanges & collection queries
Processing bookings and orders accurately on internal systems
Providing excellent customer service at every touchpoint
Completing weighbridge tickets
Taking payments
Despatch and debrief of drivers
Working alongside Transport Team to provide customer job updates
Training:
In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Administration
This training will be structured and delivered by Cheshire College – South & West
If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject
Training Outcome:
Potential to move into a Transport Planning role with the opportunity to complete a further apprenticeship with the RHA (Road Haulage Association) and gain Transport Manager Certificate of Professional Competence if desired
Employer Description:Established in 1992, Nick Brookes Recycling is a fast paced, family-run recycling business known for quality service at competitive pricing. At Nick Brookes, we make waste management simple, reliable, and stress‑free. Whether you need a skip for a home project, quality aggregates for building work, or a team you can trust for demolition, we’re here to help with a friendly, down‑to‑earth service. We’re proud to support our local community with quick deliveries, fair prices, and a team that genuinely cares about doing a good job. From small DIY jobs to large commercial projects, we work hard to keep everything running smoothly so you can focus on what matters. With Nick Brookes, you’re not just getting a service — you’re getting a team that’s easy to work with and always happy to lend a hand. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Field Service Engineer – Medical Diagnostic Products
Field Medical Engineer roles in the South East and National. Zest Optical are recruiting for experienced Medical Device Engineers to be responsible for the service, repair, and support of a range of ophthalmic equipment across the UK and International countries. The role requires the engineer to deliver a high standard of technical service and customer support, including installations, routine maintenance, and troubleshooting of hardware and software related to all medical devices.
This is a field-based role involving regular travel across the UK and International countries and requires high levels of commitment and a can do attitude, strong work ethics, complete flexibility, and a high level of professionalism to ensure customer satisfaction and business efficiency at all times.
Essential Duties and Responsibilities:
Responding to all emails on the same working day
Maintaining 100% response rate to breakdowns keeping all internal and external ticketing systems up to date at all times
Carry out daily service visits including installations, repairs, and preventative maintenance of branded equipment and other medical systems.
Provide responsive and professional technical support to internal and external customers.
Diagnose and resolve faults with both hardware and software, including integration with DICOM and PACS systems.
Participate in weekend work and travel at short notice where required to meet urgent service needs.
Maintain accurate service records, reports, and logs in line with ISO 13485:2016 QMS procedures.
Ensure compliance with all health, safety, and regulatory standards.
Assist with logistics including dispatch and warehousing of technical equipment.
Support company exhibitions and training events as required.
Deliver basic user training to clinical and technical users on installed systems.
Demonstrate initiative and flexibility in prioritising workload to meet critical deadlines.
Qualifications / Competencies / Position Requirements:
Proven technical knowledge of medical imaging equipment, ideally ophthalmic devices.
Experience with IT networking, Microsoft SQL, and software integration (DICOM, HL7).
Strong problem-solving and troubleshooting skills.
Willingness to work unsociable hours, weekends, and travel extensively within the UK and International countries.
Excellent time management and ability to work independently with minimal supervision.
Strong communication and interpersonal skills.
High level of integrity, professionalism, and commitment to the role.
Understanding and compliance with ISO 13485: 2016 and medical device regulatory standards.
Attend manufacturers technical service training in UK and abroad.
Higher Education and Experience:
Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline. Experience working with ophthalmic or medical diagnostic technologies in a commercial or clinical setting. Salary up to 45K with vehicle and benefits package.....Read more...
This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk (CRM).
The successful candidate will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout.
KEY RESPONSIBILITIES
Customer Support & Incident Management
Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk.
Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk.
Provide first-line troubleshooting and resolution for application, user access, and basic system issues.
Ensure all incidents and service requests are managed in line with SLAs and KPIs.
Escalate complex or unresolved issues to 2nd/3rd line support with clear documentation.
Application Support (SKYVISITOR / SAFEWORKS and the new SAFETYNET.ONE – launching Q3/4 2026
Support users with onboarding, account setup, and general usage of the SaaS platform.
Diagnose common issues related to: User authentication and permissions, data input/output errors or device/browser compatibility
Assist with basic configuration and user guidance.
HubSpot Helpdesk / CRM Usage
Maintain accurate and detailed records of all customer interactions in HubSpot.
Track ticket progress and ensure timely updates to customers.
Use HubSpot workflows to manage case lifecycle and follow-ups.
Contribute to knowledge base articles and support documentation.
Customer Experience
Deliver a professional, empathetic, and solutions-focused service.
Keep customers informed with clear, jargon-free communication
Identify recurring issues and feedback trends to improve service delivery.
Documentation & Continuous Improvement
Create and update internal and customer-facing documentation.
Contribute to FAQs and troubleshooting guides for our SaaS Solutions.
Highlight opportunities for process improvement within the helpdesk
DESIRABLE BUT NOT ESSENTIAL
Experience supporting web-based applications (ideally SKYVISITOR or similar platforms)
Familiarity with HubSpot CRM / Service Hub
Understanding of ITIL principles (incident, problem, and change management)
Basic knowledge of APIs, integrations, or data handling
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
An apprenticeship includes regular training with Velocity Academy. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Safetynet Solutions creates bespoke workplace security and management systems. They specialise in tools that help businesses manage visitors, contractors, access control, goods-in, and mailroom operations, using a mix of digital systems, print solutions, and ID card technology. They’re known as a leading UK provider with over 30 years’ experience and offer scalable solutions for small businesses through to global companies.Working Hours :Monday to Friday 9am to 5pm, shifts.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,positive can-do attitude,Eager to learn....Read more...
Showroom Manager – Mobility Retail - Immediate Start West Midlands.Our client is looking for a driven and customer-focused Showroom Manager to lead the day-to-day running of their mobility retail showroom. This is a hands-on role where you’ll combine sales, customer care, and operational management to deliver an excellent in-store experience.You’ll be working with a range of products including mobility scooters, wheelchairs, rise & recline furniture, and stairlifts—helping customers find the right solutions to improve their quality of life.About The CompanyThey’re passionate about delivering an exceptional retail experience across every one of their stores nationwide. As a growing leader in the Motability industry, they are committed to operational excellence, innovation, and empowering their store teams to succeed.Key Responsibilities:
Managing the daily operations of the showroomDelivering a high level of customer service and driving salesListening to customer needs and recommending the most suitable productsBuilding strong, long-term customer relationshipsLiaising with engineers to coordinate in-life service, maintenance, and repair work for customersSupporting customers post-sale to ensure a smooth and professional aftercare experienceMaintaining a clean, tidy, and well-presented showroomStock replenishment and merchandisingHandling daily banking and cashing upUsing internal systems and computers confidently
What They’re Looking For:
A sales-driven individual with a passion for customer serviceStrong communication and listening skillsHighly organised with excellent attention to detailConfident using computers and systemsAbility to work independently and take ownership of the storeFull UK driving licence and access to a vehicle (essential)
Working Hours:
Monday to Saturday, 9:00am – 4:00pm5 days one week / 6 days the next (alternate rota with a day off in the week)
What They Offer:
Competitive basic salary plus commissionOn-target earnings of £27,000 – £32,000Full training providedSupportive working environmentOpportunity to make a real difference to customers’ lives
If you’re a motivated retailer who enjoys helping people and wants to be part of a growing business, they’d love to hear from you.*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
An established power solutions company is seeking an experienced Electrician or Power Supply Engineer to join its technical team. This field based role involves installation, commissioning, maintenance, and repair of Uninterruptible Power Supply or UPS systems and related power equipment across the UK and Europe.
Requirements
Experience as a UPS, Power Systems, or Electrical Engineer.
Strong knowledge of single and three phase UPS systems.
Qualified to City and Guilds or NVQ Level 3 in Electrical Engineering.
Full UK driving licence and passport (for European travel).
Responsibilities
Install, service, and maintain UPS systems and associated power equipment.
Diagnose faults, perform repairs, and carry out preventative maintenance.
Provide technical support and ensure high quality customer service.
Complete accurate service reports and maintain compliance with safety standards.
If you???re a skilled engineer looking for a varied, hands on role with travel and responsibility, we???d like to hear from you.
....Read more...
An established power solutions company is seeking an experienced Electrician or Power Supply Engineer to join its technical team. This field based role involves installation, commissioning, maintenance, and repair of Uninterruptible Power Supply or UPS systems and related power equipment across the UK and Europe.
Requirements
Experience as a UPS, Power Systems, or Electrical Engineer.
Strong knowledge of single and three phase UPS systems.
Qualified to City and Guilds or NVQ Level 3 in Electrical Engineering.
Full UK driving licence and passport (for European travel).
Responsibilities
Install, service, and maintain UPS systems and associated power equipment.
Diagnose faults, perform repairs, and carry out preventative maintenance.
Provide technical support and ensure high quality customer service.
Complete accurate service reports and maintain compliance with safety standards.
If you???re a skilled engineer looking for a varied, hands on role with travel and responsibility, we???d like to hear from you.
....Read more...
You will learn how to:
Serving customers on the front desk
Managing paper work
Scanning and filing away documents
Sending relevant documents off
Contacting suppliers
Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained
Handling enquiries by email or telephone and assisting customers when required
Building effective relationships with customers and colleagues to ensure a high level of customer service is given
Effective and efficient use of the ProHire system
Access to spreadsheets and basic reporting
Opportunity to move and manage data
Opportunity to cleanse data from the CRM system
Updating ProHire with information and dates
Develop an understanding of relevant vehicle legislation
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Initiative....Read more...
Field Service Engineer – Forklifts£35,000 – £40,000 | Leeds & West Yorkshire | No Working AwayOur client is a family-run business with nearly 40 years’ experience in the materials handling industry. They are known for doing things the right way — putting people, trust, and service before KPIs. Many of their customers (and team members!) have been with them for decades, which says everything about their values and culture.This is a business where engineers are genuinely valued, workloads are planned sensibly, and you’re not left miles from home at the end of the day. If you’re looking for a role where you’re treated like a person rather than a number, this could be the opportunity for you.The RoleAs a Field Service Engineer, you’ll be responsible for the repair and maintenance of a wide range of forklifts across Leeds and West Yorkshire. While our client is an HC dealer, you’ll also work on a variety of other manufacturers’ trucks — so no two days are the same.You’ll be working independently for the most part, but with the support of a friendly, experienced team behind you. The work is planned so you’re never hours away from home — they genuinely believe you should be able to get home for your tea.Key Responsibilities
Carrying out repairs and planned maintenance on customer forkliftsWorking on electric and LPG trucks (diesel experience is a bonus)Maintaining the company’s own forklift fleet when requiredProviding excellent customer service as the face of the businessManaging your time efficiently and working safely at all times
About You
At least 2 years’ experience as a Field Service Engineer in the material handling industryStrong experience with electric and LPG forkliftsDiesel forklift experience advantageous but not essentialConfident working independently and as part of a teamExcellent communication and customer-facing skillsGood time management and problem-solving abilitiesClean UK driving licence
What’s in It for You
Salary: £35,000 – £40,000 (depending on experience)Company van with personal useFuel cardWeek off at Christmas (not taken from annual leave)Sick payPension schemeLOLER training provided if not already heldEarly finish at 3:30pm every FridayNo working away
Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.....Read more...
Key Responsibilities:
Service Scheduling: Coordinate daily and forward schedule for service engineers, match jobs to engineer competence, optimise routes, maintain job status, confirm customer readiness, monitor progress, and distribute job packs
Logistics Administration: Arrange parts and tools, coordinate couriers and returns, support vehicle logistics, maintain tool registers, book accommodation and travel, prepare delivery notes and documentation
Customer & Stakeholder Communication: Act as first point of contact for customers, liaise with engineers and managers, issue confirmations and updates
Data & Compliance: Maintain accurate records, support compliance with policies, produce simple reports
Continuous Improvement: Identify opportunities to improve scheduling efficiency and participate in improvement projects
Training:
Training with Milton Keynes College
Ongoing training, support and development with the employer
Business Administrator Level 3
Training Outcome:
Opportunity to develop yourself with further and higher-level training for the successful candidate
Employer Description:GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.Working Hours :Monday - Friday, 08:30 - 17:00.Skills: Strong organisation,Professional communication,Attention to detail,Problem‑solving mindset,Microsoft 365 skills,Positive attitude,Field service awareness,Route planning skills,Interest in engineering....Read more...
