JOB DESCRIPTION
Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - 25.00/hour, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
• Work closely with the sales Team and other members of the hire desk and cross-hire teams to ensure an efficient and professional service • Be ready and willing to share your successes and challenges with your colleagues and manager to enable the wider team to learn and grow• Support and assist colleagues through the sharing of knowledge • Work flexibly, helping with reasonable ad hoc duties as required
Positivity:
• Demonstrate the company values in everything you do• Respect all colleagues and customers, being polite and courteous at all times• Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue for Horizon Platforms
Ownership:
• Report any opportunities and threats to the hire desk team leader, escalating concerns and suggestions for improvement• Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised• Issue and follow up quotations in a timely manner• Work conscientiously to gain a full understanding and knowledge of your customer base• Maximise all opportunities for growth and additional revenue• Ensure that you seek to surpass customer expectations in everything you do• Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged• Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations• Ensure that customer issues are kept to a minimum, and where they do occur, that they are resolved quickly with a positive outcome• Proactively seek new ways of ensuring the highest levels of customer service• Build rapport and good relationships with customers, ensuring specific requirements are metTraining:This is a work-based programme, which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Career progression opportunities for the right candidate once completed on the apprenticeship.Employer Description:At Horizon Platforms Ltd we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plans to significantly grow our business. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.
This job description is structured around our employee values; Teamwork, Positivity and Ownership whilst delivering on our just say yes attitude for our customers.Working Hours :9am – 5pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
Act as the primary point of contact for all LAND subsidiary customers during the order placement stage.
Manage the end-to-end customer order process, ensuring order confirmations are completed within agreed timescales and KPIs.
Initiate and coordinate actions in response to order changes, maintaining accurate order and customer records, and communicating updates to relevant departments.
Oversee the contract review process to ensure compliance with LAND’s Terms & Conditions and Delegation of Authority (DLA) procedures.
Accurately interpret and input data into internal systems, including ERP and CRM platforms.
Ensure the effective fulfilment of order requirements across all relevant departments.
Deliver excellent customer service throughout the entire order lifecycle—from placement to delivery and payment.
Support and contribute to continuous improvement initiatives to enhance customer service standards and drive profitability.
Collaborate as an active member of the customer service team to improve accuracy, efficiency, and responsiveness.
Provide high-quality service to both internal and external stakeholders.
Manage the customer complaint process, ensuring timely and effective resolution.
Maintain up-to-date and accurate IPR (Intellectual Property Rights) records in accordance with governing rules.
Perform other duties as assigned by the Supervisor.
Training:
Study towards a relevant qualification, Level 3 Business Administrator Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeshipEmployer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8am – 4pm including a 30 minute breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Position: Field Service Engineer / Service Technician / Generator technician
Job ID: 1799/46
Location: Nottinghamshire ( Surrounding counties)
Rate/Salary: £32,000 - £40,000 Plus Overtime OTE £50,000 - £55,000
Type: Permanent / Full Time
Benefits:
• Van, Mobile, Laptop
• Competitive pay and benefits that reflect your skills and experience.
• Ongoing training and development to support your career progression.
• Company Van and laptop
• Enhanced holiday
• Gym and fitness privileges
• Health and Wellbeing benefits including on demand GP services
• Employee retail discount schemes
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Field Service Engineer / Service Technician / Generator technician
Typically, this person will be responsible for performing preventive maintenance, fault diagnosis, testing, and repairs on generators, UPS, control systems, and related equipment. This includes conducting load bank testing, site surveys, and inspections. The role also involves assisting with the installation and commissioning of critical power equipment, installing temporary or hire equipment on customer sites. Required to travel around the Hampshire Area.
HSB Technical’s client is a very established and well-regarded business entity.
Duties and responsibilities of the Field Service Engineer / Service Technician / Generator technician:
• Perform preventive maintenance, fault diagnosis, testing and repairs on generators, UPS, control systems and related equipment.
• Conduct load bank testing, site surveys and inspections fo critical power systems.
• Assist in the installation and commissioning of various critical power equipment.
• Install temporary/hire equipment, including generator sets and UPS on customer sites.
• Plan, assign, schedule and oversee the on-site work, ensuring safety regulations and conduct risk assessments.
Qualifications and requirement for the Field Service Engineer / Service Technician / Generator technician:
• Experience working on generators and other critical power equipment or in similar environments.
• Engineering Qualification (NVQ Level 3, City & Guilds or equivalent) - Desirable.
• Full UK Driving License.
• Required to travel around the Hampshire Area.
This vacancy is being advertised by HSB Technical who have been appointed to act as the recruitment consultancy for this role.....Read more...
As Service Coordinator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of between £25,000 and £27,000. Working for a highly successful and established business with decades of experience supplying garage equipment.
Purpose of the role:
Working as part of the small service team. Planning, scheduling and reporting on engineer activities, working with the service department and ensuring the smooth process of operations.
Key Accountabilities of the Service Administrator:
Schedule and coordinate engineer diaries to provide maximum efficiency
Be first point of contact for customers
Liaise with customers, resolving any queries quickly and efficiently
Generate system based quotes and invoices
Plan and coordinate service administration
Contact customers to confirm proposed dates and obtain order numbers for scheduled work
Contact customers to progress payment of invoices
Maintain database all customer records
Skills Required for the Service Administrator:
Experience in scheduling/planning preferred
Confident customer services skills
Methodical approach used to managing a busy workload
Administration experience within an office environment
Solid IT skills including MS Office
Excellent communications skills
Organised approach to work, able to work on multiple tasks at the same time
High levels of accuracy and attention to detail
Adaptable in a changing environment
What’s in it for you?
A salary of between £25,000 and £27,000
Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 – 4.30 with 30 min lunch
22 days hols +bank hols, increasing with service
Training, support and development
Working for a successful, established business
Private healthcare for you and your family after six month probation
....Read more...
Field Service Engineer
Doncaster
£35,000 - £37,000 Basic + Door-to-Door Pay + Overtime + Company Van + Long-Term Progression + Great Culture + IMMEDIATE STARTAre you a hands-on Field Service Engineer looking for a role with long-term security and the opportunity to work for a market leader in the environmental services sector? Join a well-established company backed by significant investment and known for its commitment to staff development and safety. Enjoy the stability of a growing business with huge expansion plans, excellent training, and support from a close-knit and highly skilled team.If you have a background in mechanical or electrical engineering—particularly with pumps, waste water, or separators—this is the ideal opportunity to take your skills to the next level in a vital and varied role as a Field Service Engineer!Your Role As A Field Service Engineer Will Include:* Field-based service, maintenance and audits of industrial assets (separators, tanks, pumps, etc.) * Hands-on site work including inspecting manholes, control panels, filters, and probes * Electrical continuity testing, stripping out/installing control panels * Working within confined spaces and producing integrity reports * Complying with safety, regulatory and customer-specific requirements * Promoting safe practices and high standards across all customer sitesAs A Field Service Engineer You Will Have:* Mechanical or electrical engineering background (wastewater, utilities, ex-military welcome) * Hands-on problem-solving approach with a strong work ethic * Previous experience with pumping stations, separators, or water systems preferred * Full driving license and willingness to travel regionally * IT skills and the ability to use tablets/software on-site
Join a team where you're more than just a number – you're part of a company committed to quality, growth, and doing things the right way. Apply now or call Billy on 07458163030 to take the next step in your engineering career.Keywords: Field Service Engineer, Mechanical Engineer, Electrical Engineer, Environmental Services Engineer, Pump Engineer, Wastewater Engineer, Utilities Maintenance, Industrial Service Technician, Site Engineer, PPM Engineer, Doncaster, Sheffield, Leeds, Manchester, Hull ....Read more...
We’re looking for a Senior Regional Service Engineer to join a dedicated service team, where you’ll play a key role in upholding the brand and delivering outstanding service to customers.
This is a hands on, field based role, focused on the service and repair of industrial and municipal cleaning equipment. You’ll be representing a globally respected company with a strong customer-first approach.
Location Requirements
To ensure efficient coverage, candidates must be based North West, ideally based around Manchester, Warrington, or Liverpool
Key Responsibilities for the Senior Engineer
Maintain and repair a wide range of cleaning equipment to a high standard
Diagnose faults and complete accurate service reports and records
Liaise with the Regional Service Manager and Scheduler to manage daily activities
Manage van stock and parts levels in line with customer requirements
Support and coach others as part of your team
Identify potential sales leads and pass them to the relevant team
Maintain strong customer relationships with a professional, proactive attitude
What You’ll Need
Experience in electrical, mechanical, hydraulic, pneumatic, diesel-powered equipment
Municipal, FLT, plant hire, HGV, or agricultural machinery experience is ideal
Confidence working independently in the field and supporting others
Good IT and organisational skills
Full UK driving licence and willingness to travel (including occasional overnight stays)
Passport preferred for potential training in Germany
What’s in it for You
Starting salary: £38,760, rising to £40,000 after probation
OTE approx. £50,000+ with overtime
London weighting included
Fully expensed van (optional private use)
All tools provided
25 days holiday + bank holidays + your birthday off
Pension scheme, health plan, sick pay, critical illness cover
End of year discretionary bonus
Staff discounts and plenty of social events
Career development in a supportive and innovative environment
Training & Onboarding
New starters follow a detailed 12 week training plan, including factory led courses, electrical and pressure washer modules, and support using company systems. You’ll be paired with experienced engineers and receive ongoing development throughout your time.
....Read more...
We’re looking for a Senior Regional Service Engineer to join a dedicated service team, where you’ll play a key role in upholding the brand and delivering outstanding service to customers.
This is a hands on, field based role, focused on the service and repair of industrial and municipal cleaning equipment. You’ll be representing a globally respected company with a strong customer-first approach.
Location Requirements
To ensure efficient coverage, candidates must be based in South East London - ideally around Tower Hamlets, West Ham, or nearby areas.
Key Responsibilities for the Senior Engineer
Maintain and repair a wide range of cleaning equipment to a high standard
Diagnose faults and complete accurate service reports and records
Liaise with the Regional Service Manager and Scheduler to manage daily activities
Manage van stock and parts levels in line with customer requirements
Support and coach others as part of your team
Identify potential sales leads and pass them to the relevant team
Maintain strong customer relationships with a professional, proactive attitude
What You’ll Need
Experience in electrical, mechanical, hydraulic, pneumatic, diesel-powered equipment
Municipal, FLT, plant hire, HGV, or agricultural machinery experience is ideal
Confidence working independently in the field and supporting others
Good IT and organisational skills
Full UK driving licence and willingness to travel (including occasional overnight stays)
Passport preferred for potential training in Germany
What’s in it for You
Starting salary: £38,760, rising to £40,000 after probation
OTE approx. £50,000+ with overtime
London weighting included
Fully expensed van (optional private use)
All tools provided
25 days holiday + bank holidays + your birthday off
Pension scheme, health plan, sick pay, critical illness cover
End of year discretionary bonus
Staff discounts and plenty of social events
Career development in a supportive and innovative environment
Training & Onboarding
New starters follow a detailed 12 week training plan, including factory led courses, electrical and pressure washer modules, and support using company systems. You’ll be paired with experienced engineers and receive ongoing development throughout your time.
....Read more...
Answering both internal & external calls
Message taking
Diary management
Ticket Logging
Scanning and photocopying
General admin duties as necessary
Training Outcome:This Business Administration apprenticeship allows learners to enter a range of careers upon completion- they may choose to continue as an Administrative Assistant with Cornerstone, or enter other administrative roles in a range of sectors. The apprenticeship also allows learners to enter other job roles such as Receptionist, Customer Service Manager, Customer Service Advisor and more. Employer Description:Cornerstone is a multi award winning leading provider of business solutions based in the North East of England. They offer a range of services from Telephone Services, and IT Solutions to Hardware and Equipment services.Working Hours :Monday to Friday 9AM-5PM with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Responsible for own ledger ensuring all customers adhere to their payment terms
Develop relationships with customers and solve any queries concerning their accounts
Recover outstanding debt by means of repetitive chasing
Identify and monitor customers who pose a financial risk to the customer
Send overdue customers for disconnection whilst working within strict credit control processes
Admin duties including managing/monitoring team accounts inbox, processing of remittances, responding to customer queries within SLA
Meet set KPIs
Identify ways in which the current processes and procedures can be improved
Adhoc reporting
Training:Customer Service Practitioner Level 2 Standard
This qualification requires college attendance once per month.Training Outcome:We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.Employer Description:Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.Working Hours :Monday to Friday 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
Provide an outstanding service for customers
Software support for our Digital Access Solution systems,
Reporting and report development,
Customer service and technical software support
Training:Working towards a Level 2 Customer Service Practitioner apprenticeship.Training Outcome:There may be an opportunity for a full time position after successfully completing this apprenticeship as a Software Support Associate.Employer Description:Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.Working Hours :37.5 hours per week.
Monday to Thursday, 8am to 5pm.
8am to 1pm on Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Team working....Read more...
To support contracts managers in delivering 1st class service with building works for various Blue-Chip Clients
Estimating jobs
Reporting on repairs and damage
Customer service
Coordinating planned repairs using in house trades and sub-contractors
Cost budgeting and reconciliation of sales
Key Responsibilities:
Assist in the preparation and maintenance of projectschedules and timelines
Support the Contracts Planning team in coordinatingresources, materials, and subcontractors
Maintain accurate records of contract documentation andproject updates
Liaise with internal teams
Suppliers and clients to ensure smooth project delivery
Training:
Associate Project Manager Level 4 (Higher national certificate) Apprenticeship Standard
Training Outcome:
Prospects: Qualified Surveyor/Contracts Manager
Employer Description:Building and construction industry on behalf of insurance companies.Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Interest in Contracts planning,Willingness to learn,Punctual,Reliable,Hardworking,Good Time management,Good Customer service....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months. However, you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pm. Exact days and times to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.71
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English if requiredTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :23 hours per week, Saturday and Sunday, between the hours of 7am-10pmSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15-months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, Saturday and Sunday, between the hours of 7am-10pm. Exact working days and hours TBCSkills: Team Working,Organisation Skills....Read more...
Assisting with full machine inspection, cleaning, and rebuild
Helping diagnose faults
Completing geometrical and accuracy tests on machinery and components
Completing service paperwork, including maintenance records and fault reporting documentation
Training:The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Level 3 Mechatronics Maintenance Technician standard.
On completion the apprentice will receive:
Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) or Pearson BTEC Level 3 Diploma in Advanced Manufacturing Engineering (Development Technical Knowledge) qualification
Functional Skills in Maths and English may also be required depending on current level
Training Outcome:Upon successful completion of the Level 3 Mechatronics Maintenance Apprenticeship, candidates will have the opportunity to progress into a full-time Service Engineer role within our company.
In this role, engineers will be responsible for the installation, maintenance, and repair of CNC machinery at customer sites across the region. Each engineer will be provided with their own company vehicle, as the role involves regular travel to support a wide range of clients.
This is a hands-on, customer-facing position that offers variety, independence, and the chance to apply technical skills in real-world environments. We also offer ongoing training and clear pathways for progression into senior engineering or specialist technical roles, ensuring long-term career development within the company.Employer Description:YMT Technologies capabilities range from sales of new and used machine tools, automation,
special projects, service, and support to our primary market sectors:
• Aerospace
• Motorsport
• Medical
• Electronic and power generation industries
Here at YMT, we understand the needs of our diverse customer base and know exactly how to
achieve maximum productivity through our advanced product ranges. We pride ourselves on
meeting the customer’s requirements and our customer focused approach and constant aim
to provide high quality affordable technology.
Working from our fully equipped technical facility we offer machine demonstration and
training facilities, alongside a fully stocked spares and parts department which demonstrates
our commitment to excellence and total quality not only to our customers but to our team of
experienced, time served service engineers working out in the field.
Our extensive tooling division provides support for all aspects of work holding with carefully
selected principles to ensure high quality products at competitive prices.Working Hours :Monday - Friday (including college attendance), 8:00 am - 5:30 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative....Read more...
Position: Service Controller
Job ID: 130/25
Location: Office Based (4 days a week on-site)
Rate/Salary: £40,000 – £48,000 per annum
Benefits:
25 Days Holiday + Bank Holidays (with option to purchase 5 additional days)
Annual Bonus
Laptop & Mobile Phone Provided
Up to 7% Pension, Life Assurance, Share Scheme
Comprehensive Healthcare Package (medical, dental, optical, physio, hearing)
Enhanced Family Leave & Flexible Working Options
Mental Health Support & Long Service Recognition Awards
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Service Controller
Typically, this person will coordinate and manage a team of marine service engineers, supporting planned maintenance, troubleshooting, and emergency call-outs for marine diesel engines and generator systems. You will be responsible for service scheduling, technical support, and ensuring work is carried out to the highest standards, including compliance with maritime safety and regulatory requirements.
HSB Technical’s client is an established and well-regarded business entity within the marine diesel engine and power systems sector.
Duties and responsibilities of the Service Controller:
• Respond to customer queries and emergency breakdown requests across commercial, defence, and leisure marine sectors
• Schedule and dispatch marine service engineers based on skillset, location, and urgency
• Plan and monitor service jobs including vessel inspections, diagnostics, repairs, overhauls, and commissioning activities
• Accurately open, update, and close work orders ensuring full compliance with documentation, billing, and reporting standards
• Oversee approximately 100 live service orders per month, valued at approx. £300k
• Act as a key liaison between engineering teams, clients, and other stakeholders such as port authorities or shipyard managers
• Track real-time job progress and keep clients updated throughout the service lifecycle
• Conduct regular 1-2-1s, performance reviews, and toolbox talks with a team of 4–8 engineers
• Ensure safety and operational compliance across shipyard, dockside, and on-board environments
• Drive key service KPIs including First Time Fix, promise date adherence, and profitability metrics
Qualifications and requirements for the Service Controller:
• Recognised engineering qualification (mechanical/marine) or equivalent experience
• Minimum 3 years’ experience within the marine diesel engine or generator engine industry
• Strong understanding of marine power and propulsion systems including main engines, auxiliary engines, and supporting systems (fuel, cooling, exhaust, control)
• Proven experience in managing or coordinating field service engineers
• Excellent planning, scheduling, and problem-solving skills
• IT literate, with knowledge of Microsoft Office and service/job management systems (e.g. SAP, DBSi, or similar)
• Understanding of maritime safety legislation and class society standards is desirable
• Strong communication and customer-facing skills
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
As an SDR, you will be the first point of contact for potential clients. Your job is to research prospects, initiate conversations, and book meetings for our accounting team. You’ll learn how small businesses think, how to identify their needs, and how to position our firm as the solution — all while being mentored by a team that values growth and collaboration.Training:Level 2 Customer Service Practitioner apprenticeship standardTraining Outcome:
Potential to upskill with customer service level 3
Potential for a permanent role
Clear career path into senior SDR, Account Executive, or Client Advisory roles.
Employer Description:After more than a decade of experience working in accounting and finance with some of the brilliant minds in high growth SME accounting and finance space in UK; We formed XPACT.
We fundamentally understand our clients and their businesses. Each client is allocated qualified accountant and bookkeeper who specialise in their industry.
We have a professional, high-quality team that inspires trust and value, particularly when growing a business, overcoming challenges and approaching key milestones, e.g. fundraising.
Technology is at the heart of our proposition powering real-time insights and bespoke information which drives efficiencies, lowers costs and improves processes enabling our clients to focus on running their business.
Our service is tailored based on business size, stage, requirements and industry. We help clients with process improvement and building a scalable business.Working Hours :Full time 9.00am - 5.00pm.
Hybrid Working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative....Read more...
Building Grain Driers
Refurbishing Grain Driers and/or other agricultural and ground care equipment
Servicing of agricultural machinery
Maintaining a clean and tidy workshop
Washing down of second hand equipment
Fault diagnosis
PDI inspections
Customer site visits for breakdown, service and commissioning of agricultural equipment
All aspects of training given, including obtaining fork lift licence, electrics including 3 phase, welding, service and maintenance of agricultural equipment.Training:
The apprentice will be working towards the Level 2 Engineering Operative Apprenticeship Standard
College attendance required once per week at Colchester Institute's Braintree Campus (transport from Colchester campus provided if needed)
Training Outcome:Good long term prospects with an excellent opportunity to progress to higher responsibilities within the business.Employer Description:We are a long standing stable small family run company based in Bures, Suffolk. We are the number one supplier of the Master Pedrotti Mobile Grain Drier, supplying to the farming community around the country.
We thrive on having a great workforce which allows us to provide an exceptional back up service, to be on farm whenever is needed for whatever is needed, building, maintaining, servicing or problem solving.
We are very proud to have an ever growing loyal customer base.Working Hours :Monday to Friday 8:30am - 5pm. Tea breaks 10 - 10.15am and 3 - 3.15pm. Lunch break 1 - 1:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Parts Advisor - Commercial Vehicle
Are you an experienced Parts Advisor with Commercial Vehicle experience looking to enhance your career with a well-established company? Do you have a passion for commercial vehicle parts and accessories and a drive to deliver excellent customer service? If so, we have the perfect opportunity for you!
We are currently seeking a Commercial Vehicle Parts Advisor with at least 2 years’ experience to join our team at a leading business specialising in the sale of a comprehensive range of commercial vehicle parts and accessories. The company offers a vibrant working environment with a dynamic culture that values innovation, customer service, and employee engagement. As part of the team, you’ll have the chance to make a real impact while benefiting from the company’s Employee Ownership Trust, allowing you to own shares in the business!
Location: Easily commutable from Retford, Doncaster, Bawtry, Gainsborough, Worksop, Rotherham, Tuxford, Rampton, Lincoln, Newark on Trent, Chesterfield, Clowne.
Salary: OTE: £47K (basic up to £40K DOE) + Pension scheme + 20 days holiday (28 days total including Bank Holidays) + Employee Ownership Trust + Free onsite parking.
The Role:
As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
Make outbound calls to update customers on order statuses and ensure complete satisfaction.
Develop and grow customer accounts through excellent relationship management.
Process customer orders accurately and in a timely manner.
Maintain up-to-date records of customer information and order details in the company’s systems.
Skills and Experience:
Minimum 2 years’ experience as a Parts Advisor, ideally within the commercial vehicle sector.
Strong knowledge of commercial vehicle parts and accessories.
Excellent customer service skills with the ability to communicate effectively.
Comfortable making outbound calls to provide updates and resolve queries.
Experience in building and managing customer accounts.
Proficient in using computer systems for order processing and customer data management.
Strong organisational skills with a keen eye for detail.
How to Apply:
If you’re ready to take the next step in your career, we’d love to hear from you! To apply for this role, please send your CV to Robert Cox at or call Rob directly on 07398 204832 for a chat.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
JOB REF: 4214RC Parts Advisor – Commercial Vehicle....Read more...
Parts Advisor - Commercial Vehicle
Are you an experienced Parts Advisor with Commercial Vehicle experience looking to enhance your career with a well-established company? Do you have a passion for commercial vehicle parts and accessories and a drive to deliver excellent customer service? If so, we have the perfect opportunity for you!
We are currently seeking a Commercial Vehicle Parts Advisor with at least 2 years’ experience to join our team at a leading business specialising in the sale of a comprehensive range of commercial vehicle parts and accessories. The company offers a vibrant working environment with a dynamic culture that values innovation, customer service, and employee engagement. As part of the team, you’ll have the chance to make a real impact while benefiting from the company’s Employee Ownership Trust, allowing you to own shares in the business!
Location: Easily commutable from Retford, Doncaster, Bawtry, Gainsborough, Worksop, Rotherham, Tuxford, Rampton, Lincoln, Newark on Trent, Chesterfield, Clowne.
Salary: OTE: £47K (basic up to £40K DOE) + Pension scheme + 20 days holiday (28 days total including Bank Holidays) + Employee Ownership Trust + Free onsite parking.
The Role:
As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
Make outbound calls to update customers on order statuses and ensure complete satisfaction.
Develop and grow customer accounts through excellent relationship management.
Process customer orders accurately and in a timely manner.
Maintain up-to-date records of customer information and order details in the company’s systems.
Skills and Experience:
Minimum 2 years’ experience as a Parts Advisor, ideally within the commercial vehicle sector.
Strong knowledge of commercial vehicle parts and accessories.
Excellent customer service skills with the ability to communicate effectively.
Comfortable making outbound calls to provide updates and resolve queries.
Experience in building and managing customer accounts.
Proficient in using computer systems for order processing and customer data management.
Strong organisational skills with a keen eye for detail.
How to Apply:
If you’re ready to take the next step in your career, we’d love to hear from you! To apply for this role, please send your CV to Robert Cox at or call Rob directly on 07398 204832 for a chat.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
JOB REF: 4214RC Parts Advisor – Commercial Vehicle....Read more...
Parts Advisor - Commercial Vehicle
Are you an experienced Parts Advisor with Commercial Vehicle experience looking to enhance your career with a well-established company? Do you have a passion for commercial vehicle parts and accessories and a drive to deliver excellent customer service? If so, we have the perfect opportunity for you!
We are currently seeking a Commercial Vehicle Parts Advisor with at least 2 years’ experience to join our team at a leading business specialising in the sale of a comprehensive range of commercial vehicle parts and accessories. The company offers a vibrant working environment with a dynamic culture that values innovation, customer service, and employee engagement. As part of the team, you’ll have the chance to make a real impact while benefiting from the company’s Employee Ownership Trust, allowing you to own shares in the business!
Location: Easily commutable from Retford, Doncaster, Bawtry, Gainsborough, Worksop, Rotherham, Tuxford, Rampton, Lincoln, Newark on Trent, Chesterfield, Clowne.
Salary: OTE: £47K (basic up to £40K DOE) + Pension scheme + 20 days holiday (28 days total including Bank Holidays) + Employee Ownership Trust + Free onsite parking.
The Role:
As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
Make outbound calls to update customers on order statuses and ensure complete satisfaction.
Develop and grow customer accounts through excellent relationship management.
Process customer orders accurately and in a timely manner.
Maintain up-to-date records of customer information and order details in the company’s systems.
Skills and Experience:
Minimum 2 years’ experience as a Parts Advisor, ideally within the commercial vehicle sector.
Strong knowledge of commercial vehicle parts and accessories.
Excellent customer service skills with the ability to communicate effectively.
Comfortable making outbound calls to provide updates and resolve queries.
Experience in building and managing customer accounts.
Proficient in using computer systems for order processing and customer data management.
Strong organisational skills with a keen eye for detail.
How to Apply:
If you’re ready to take the next step in your career, we’d love to hear from you! To apply for this role, please send your CV to Robert Cox at or call Rob directly on 07398 204832 for a chat.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
JOB REF: 4214RC Parts Advisor – Commercial Vehicle....Read more...
Position: Service Engineer
Job ID: 1799/61
Location: Hampshire
Rate/Salary: £40,000 - £45,000
Benefits: Company vehicle, overtime opportunities, training and development, 25 days holiday + statutory, pension, employee support schemes
Type: Permanent / Full-Time
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position: Senior Service Engineer
Typically, this person will lead service and maintenance work on generators, UPS systems, and other critical power equipment. They will act as a senior field engineer and mentor to junior team members, ensuring high standards in service delivery, technical competency, safety, and customer satisfaction.
HSB Technical’s client is an established and well-regarded business entity.
Duties and Responsibilities of the Senior Service Engineer:
Perform planned maintenance, fault-finding, testing, and repairs on generators, UPS, batteries, switchgear, fuel tanks, and associated systems
Carry out site surveys, load bank testing, inspections, and technical investigations
Lead or assist in the installation and commissioning of critical power systems
Provide first response support for breakdowns and on-call coverage
Supervise, plan, and lead site activities, managing junior engineers and subcontractors on-site
Mentor and support the development of engineers and apprentices, delivering on-the-job training
Deliver high-quality service reports and documentation in a timely and accurate manner
Ensure compliance with safety standards, working regulations, and client-specific procedures
Support internal departments and customers with technical assistance and field solutions
Participate in the on-call rota and support out-of-hours requirements, including weekends and overnights
Identify further work opportunities and report potential sales leads
Qualifications and requirements for the Senior Service Engineer:
Strong experience servicing and diagnosing faults on generators, UPS, and critical power systems
Supervisory experience with mentoring junior engineers or apprentices
NVQ Level 3 (or equivalent) in an engineering discipline (electrical/mechanical)
Good understanding of health & safety, electrical testing, and compliance standards
Excellent problem-solving skills and a hands-on, customer-focused approach
Strong interpersonal and leadership skills
Full UK driving licence
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
What you’ll do on a typical day:
Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
Analyse reoccurring issues and determine root cause & solution
Handle claims issues from tan internal customer perspective
Monitor inbound/outbound call logs
Deal with claims issues from customers
What you need to succeed at XPO:
You’ll need to have worked in distribution and warehouse customer service environment
Be honest, reliable, flexible, and focussed
Excellent communication skills in all forms & at all levels
Working experience of Microsoft packages such as Microsoft Word and Excel
Training:Customer Service Specialist Level 3.
Training will be delivered monthly by your tutor, through a mix of online sessions and face-to-face visits in the workplace. Each session will last around three hours.
You’ll also need to achieve Level 2 Functional Skills in maths and English, unless you’re exempt due to prior qualifications such as GCSEs or A-levels.Training Outcome:Permanent position for the right candidate. Employer Description:XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.Working Hours :Monday - Friday, 07.30 - 16.00/08.30 - 17.00 rotating shifts as below:
07:30 - 16:00
08:00 - 16:30
08:30 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
