Customer Service Taxi Rank Agent - Heathrow Airport - £13.15 per hour - Full-time
Do you have excellent customer service skills? Do you want to work at Heathrow? Are you a team player?
If you answered yes to these questions, then read on!
Due to an expansion of our services at Heathrow airport, an exciting prospect has arisen for Customer Services - Taxi Rank Agents. You will be the face of our business, bringing outstanding customer service within the Airport sector.
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you will join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations.
- Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary.
- Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely.
- Be responsible for Badge and Licence checks on the rank, reporting any anomalies.
- Be proactive and security conscious reporting any unattended packages/parcels.
- Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand.
- Dealing with passengers with oversize, 2 cab etc luggage requirements.
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given).
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.
What you'll bring: - Flexibility to work in all areas of Heathrow across the business.
- Willingness to work overtime should the need arise.
- Good command of the English language.
- Excellent Customer Service skills.
- Ability to use a two-way radio (Training will be given).
- Must be able to work as part of a team and also lone working.
- Knowledge of Heathrow Airport plus local area would be an advantage.
- Driving licence preferable but not necessary.
So, could you be our Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.
We'll ensure you are rewarded for all your hard work, which is why we offer a benefits package which includes but is not limited to:
What we'll offer you:
- 42 hours per week- 4on/4 off including Day's, Nights, Weekend and bank holiday's (Shift's of 07:30-19:30/19:30-07.30)
- £13.15 per hour or £28719.60 per annum.
- Training and development
- Pension
- Employee discount scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
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Duties will include, but will not be limited to:
Sales Activity:
Work with the sales team to generate enquiries through different internal and external marketing channels
Generate meeting appointments for the sales team through prospecting activities including telephone calls to prospective target clients
Collaborate with the sales team to prepare marketing collateral, proposals and agreements for prospective and existing clients
Customer Interaction:
Communicate with customers to address enquiries and provide product, service and account information
Maintain a high level of professionalism and courtesy in all customer interactions
Administrative Support:
Working with third party creative partners to prepare marketing materials across digital and print platforms
Co-ordinate logistics for sales meetings, including scheduling appointments
Assist in managing the sales funnel and pipeline and updating CRM (Customer Relationship Management) system with relevant information
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 3
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
This is a predominently work-based programme with College attendance required once a month
All learning will take place at the candidate's place of employment/College and within their contracted working hours
Training Outcome:
Excellent communication skills, both verbal and written.
Highly self-motivated
Strong attention to detail and ability to multitask in a fast-paced environment
Proficiency in MS Office Suite (ideal but not necessity)
Ability to work effectively both independently and as part of a team
Customer-focused attitude with a dedication to providing exceptional service
Employer Description:Bluecube is a leading MSP (Managed Service Provider) that has been established since 2008 and is based in Lincoln. Bluecube specialise in providing technology solutions to businesses throughout the UK. Bluecube’s portfolio of services includes IT services, business telephony and UC (Unified Communications) solutions, internet connectivity and mobile phone services.
Bluecube offers guidance, solution architecture and support to businesses seeking to navigate the complex world of business technology. The company designs bespoke technology solutions for business, equipping clients with the necessary tools for communication & collaboration and to stay fully connected with their teams, clients and suppliers. Through continuous consultations, we ensure our clients have access to the latest market technology, coupled with in person and remote training to maximise their technologies potential.
Bluecube, foster a collaborative and inclusive environment where every team member is valued and empowered to succeed. We prioritise innovation, integrity and customer satisfaction. The successful applicant will be part of a team that is passionate about delivering premium support and service excellence. We operate a clear training and progression path through to senior sales.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Sales Services Consultant Farringdon 12 Week Contract 35 Hours Per Week £20.49 to £22.56 LTD / £17.47 to £19.23 PAYE (inc hol) Are you passionate about delivering excellent customer service and supporting customers through property sales processes? Join a leading Housing Association in Farringdon as a Sales Services Consultant on a 12-week contract!THE ROLE As a Sales Services Consultant, you will support the Sales Services Manager in delivering a customer-oriented service. Key responsibilities include:
Providing first-class sales service to customers buying homes through Resales and Homeflex.
Facilitating viewings, surveys, and completion visits to achieve sales targets.
Supporting homeowners with staircasing, lease extensions, and managing equity loans.
Collaborating with internal teams to ensure compliance with legal and financial obligations.
Dealing with customer enquiries and providing guidance on affordable homeownership products.
Preparing performance reports and contributing to sales strategy.
Effectively managing customer complaints to maintain high satisfaction levels.
THE CANDIDATE The ideal candidate will have previous experience in a similar sales or customer service role, with a focus on affordable homeownership. Additional requirements include:
Knowledge of the legal conveyancing process and Capital Funding requirements.
Strong negotiation and interpersonal skills with the ability to resolve conflicts.
Excellent communication skills, both written and verbal.
Good time management and organisational abilities, meeting deadlines and targets.
Proficiency in CRM systems and MS Office.
THE CONTRACT
35 Hours Per Week
12 Week Contract
The pay range for the role is £20.49 to £22.56 per hour LTD company rate. The PAYE equivalent is £17.47 to £19.23 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Job Title: Customer Service Advisor (Repairs & Enquiries) – Maternity Cover Location: Eastleigh SO50 Salary: £12.83 Contract: Permanent – after 3 month temp Hours: 37
About the Role: We are excited to announce an opening for an Administrator and Scheduling Coordinator to join our team. In this role, you will be responsible for scheduling, coordinating, monitoring, and proactively managing the diaries of our disrepair Operatives to ensure an effective service delivery. You will report directly to the Disrepair Project Lead and work closely with the Senior Surveyor.
Key Duties and Responsibilities:
Take ownership of the coordination of the Operatives' diaries to ensure works are completed in line with KPI’s and SLA.
Liaise with Senior Managers, Surveyors, and Operatives to effectively coordinate works and ensure all requirements are fulfilled efficiently, providing excellent customer service.
Engage with customers to schedule appointments and keep them updated, with a focus on delivering excellent customer service, particularly in cases with potential legal implications.
Coordinate necessary surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant certifications are current and stored appropriately.
Manage the raising of purchase orders and ensure compliance with financial requirements.
Collaborate with surveyors to raise jobs and liaise with subcontractors as needed.
Maintain performance and assurance spreadsheets and raise jobs as necessary.
Analyze data from various dashboards to prioritize scheduling effectively.
Perform any other administrative duties as requested by line management.
Knowledge, Skills, and Experience Required:
Proven experience prioritizing workload in a busy working environment.
Excellent communication, administration, and customer service skills, capable of interacting with customers and managers at all levels.
Strong understanding of Microsoft programs and in-house database systems.
Knowledge of job scheduling and management.
Highly organized, efficient, and a collaborative team player.
Commitment to demonstrating our values and behaviors.
What We Offer: If you possess strong administration skills, a can-do attitude, and experience in scheduling jobs, we would love to hear from you! This role requires you to work independently and as part of a team.....Read more...
Job Title: Customer Support Representative
Location - Worcester
Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team in Worcester as a Customer Support Representative and be at the heart of our customer experience!
Location: WorcesterSalary: £25,000 per annum (increasing to £26,000 after probation)Hours: Full-time, Monday to Friday, 9:00 am to 5:30 pm
About the Role
As a Customer Support Representative, you will play a key role in handling 40-60 inbound and outbound calls per day, providing outstanding phone-based support to our valued customers. You’ll work in a fast-paced contact centre environment, where no two days are the same.
Key Responsibilities:
Respond to customer inquiries and provide solutions in a friendly, efficient manner.
Manage a high volume of calls, ensuring every interaction reflects our commitment to customer satisfaction.
Maintain accurate customer records and follow up on issues as required.
Collaborate with colleagues to ensure seamless service delivery.
What's in it for You?
Flexible Working: After your probation period, enjoy the flexibility of working from home 3 days a week and the option to adjust your hours to 8:00 am to 4:30 pm.
Weekend Rotation: Work one Saturday or Sunday every 8 weeks, with a weekday off in lieu.
Career Progression: Opportunities for professional growth and development in a supportive team environment.
Competitive Salary: Start at £25,000, increasing to £26,000 after a successful probation period.
What We’re Looking For:
Excellent communication skills and a friendly, empathetic approach.
Previous experience in a customer service or call centre role is an advantage but not essential.
Strong problem-solving abilities and attention to detail.
Ability to work well in a team and thrive in a fast-paced environment.
Why Join Us?
Our team is dedicated to providing exceptional customer experiences and we believe in rewarding our employees for their hard work. With a competitive salary, flexible working options, and a vibrant workplace culture, you’ll find plenty of reasons to build your career with us.
Ready to Apply?
If you’re excited to make a difference and provide top-notch customer support, we’d love to hear from you! Apply today by sending your CV to #Alice to join our Worcester-based team and start your journey toward a fulfilling career.
Join us and be part of a team that values your contribution and supports your growth!....Read more...
Mobile Plant Engineer
Role: Mobile Plant Engineer
Location: Kidlington (Covering Buckingham/Brackley/Oxford)
As a Mobile Plant Engineer, you will handle machine diagnostics, servicing, and repairs for a variety of heavy plant machinery. This customer-facing role demands building strong customer relationships, presenting a professional image, and providing top-notch service solutions. Your aim as a mobile plant engineer is to deliver a World Class customer service experience.
Basic Hours: 40 hours per week, 08:00 16:30
Overtime after 8 hours: the first 4 hours at time and a half, thereafter paid at double time (daily).
Salary: £34,000 - £41,000 per annum - OTE: £40,000 - £50,000+
Benefits:
- Competitive rates of pay
- 22 days paid holiday + bank holidays + 1 additional day for every 5 years of completed service (Holiday pay includes average overtime, upon completion of probation)
- Pension scheme
- Tool allowance
- Company sick pay scheme
- Death in Service Scheme (4 x last P60)
- Contributory private medical health insurance
- Company van and fuel card (option to use for personal use)
- Call-out with standby payment and guaranteed 4 hours overtime
Requirements:
- NVQ Level 2, 3 or equivalent, with experience in construction, HGV, or agricultural heavy plant machinery sectors, including servicing and maintenance
- Experience with hydraulic systems, open and closed loop, axles, transmissions (manual and power shift), cam-bus electrical systems, and similar machinery
- Full UK driving licence required
If youre a Mobile Plant Fitter seeking a rewarding role with a top-tier construction group, we want to hear from you! Apply today to become a key player in maintaining the operational excellence of our client's equipment as a Mobile Plant Fitter. Please call David on 07702 167786 to discuss further.....Read more...
We are seeking an experienced and dedicated Electrical Testing Engineer to join our team. The successful candidate will perform both static and dynamic electrical tests on a wide range of equipment, from Low Voltage (LV) to High Voltage (HV) systems. This role demands a proactive individual who prioritizes safety, quality, and customer service in every task.
Key Responsibilities:
Conduct static and dynamic electrical tests on rotating plant systems from LV to HV.
Oversee and maintain electrical test records and reports to the highest standards.
Maintain company brand materials and working spaces, ensuring they are kept to high standards.
Deliver outstanding customer service by addressing enquiries and assisting with any customer complaints.
Qualifications, Experience and Personal Attributes:
A Higher National Certificate (HNC) in Electrical Engineering is preferred.
Proven experience working with large rotating plant systems.
Extensive knowledge of motor and generator testing methods, including static and dynamic loading.
Strong fault-finding and problem-solving abilities.
Excellent communication skills and a commitment to maintaining high safety and quality standards.....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Right to Buy Officer
Position: Right to Buy Officer Location: Doncaster DN1
Pay Rate:
PAYE: £14.98 per hour
LTD: £17.89 per hour
Job Overview: We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.
Key Responsibilities:
Manage Right to Buy applications, providing advice and support to customers throughout the process.
Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
Ensure all applications are processed in line with statutory timescales and compliance requirements.
Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
Maintain accurate records, case notes, and service data in line with GDPR.
Provide performance data related to service delivery and contribute to procedure updates.
Assist customers with home improvement requests, following company procedures.
Essential Criteria:
NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C.
Strong IT proficiency, including Microsoft Office.
Knowledge of Right to Buy legislation and Money Laundering Regulations.
Experience in customer service, handling complex inquiries and complaints.
Excellent communication skills—written, verbal, and interpersonal.
Desirable:
Full, valid driving license.
Additional Information: This role may require occasional travel for home visits. Flexible working is essential, with a focus on safeguarding and providing a high standard of service.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Position: Sales Team Administrator Location: West of IrelandSalary: D.O.E The Job: As a field based employee, you will be responsible, reliable, punctual and trustworthy. You will represent the company in a professional and supportive manner, developing positive working relationships with our customers as well as co-workers. Candidates should have an Electrical or Mechanical qualification with an ability to demonstrate good transferable skills. In return we offer excellent salary and conditions along with a company vehicle Responsibilities:
Responsible for the maintenance & installation of Door and Docking Equipment.
Responding to Customer call-out service requests
Preforming scheduled Preventative Maintenance Service visits
Making Service recommendations following Preventative Maintenance Service Visits
Managing Van Stock
Installing new Equipment on Customer sites
Recycling parts or scrapping them
Requirements:
Electrical and/or Mechanical Qualifications
Excellent Customer communication skills with ability to work under pressure
Computer experience for recording work completed on Service System
Full clean driving license
Forklift truck driving an advantage
Safe Pass an advantage
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered. If the position above is of interest to you and you would like to know more, please call Sue today on 059 915 8972 in complete confidence. SOB ....Read more...
Job Title: Service Advisor
Location: Leamington Spa, Warwickshire
Job Type: Full-Time, Permanent
Are you an experienced Service Advisor looking for your next opportunity with a leading main dealership? Our client in Leamington Spa is seeking a dedicated and professional Service Advisor to join their busy Aftersales team. This is a fantastic opportunity to further your career with a competitive salary, performance-related bonuses, and a great work-life balance with Monday to Friday working hours.
Benefits:
- Competitive salary based on experience with OTE (On-Target Earnings).
- Monday to Friday working hours (no weekends!).
- 22 days holiday, increasing with length of service.
- Your Birthday off to celebrate!
- Ongoing training and development opportunities.
- Clear career progression within the company.
- Individual performance-related bonuses.
- Enhanced Maternity and Paternity Leave.
Key Responsibilities:
As a Service Advisor, you will play a pivotal role in the Aftersales team, acting as the main point of contact for customers bringing their vehicles in for servicing and repairs.
- Communicate with customers to explain the required service and repair work on their vehicles in a clear and professional manner.
- Provide accurate estimates, advise on service timescales, and manage collection arrangements.
- Maintain excellent customer service, ensuring the service process runs smoothly and efficiently.
- Accurately complete all necessary paperwork and vehicle records.
- Promote and upsell additional products and services to customers when appropriate.
Minimum Requirements:
- Previous experience in a similar role, such as Service Advisor, Service Admin, or a customer-facing position within the automotive industry.
- Driving license required
- Experience on Kerridge, Pinnacle or 1Linked
Job Details:
- Job Type: Permanent, Full-Time
- Hours: Monday to Friday
- Location: Leamington Spa, Warwickshire
If you have the experience and skills to thrive in a busy dealership environment, we want to hear from you! Apply now to take the next step in your career as a Service Advisor in Leamington Spa.
Click "Apply Now" to submit your application today!....Read more...
Are you a natural leader with a passion for artisan baking and exceptional customer experiences? We’re looking for an Assistant Bakery Manager in Cirencester to help lead a dynamic team in creating a warm, welcoming environment that leaves customers craving their next visit.
What You'll Do:
Support the Bakery Manager in all day-to-day operations, ensuring smooth and efficient service
Inspire and motivate the team, maintaining high standards in quality, presentation, and customer care
Assist with managing stock, ordering supplies, and maintaining inventory levels
Uphold food safety and health & safety standards
Foster a positive atmosphere where team members are engaged and encouraged to grow
What We’re Looking For:
Proven experience in a supervisory or management role within a food service or retail environment
Strong customer service skills and a passion for creating memorable customer experiences
Excellent communication and organizational abilities
A proactive, hands-on approach and the ability to work well in a fast-paced setting
Knowledge of or enthusiasm for artisan baking and fresh, high-quality products
This is an exciting opportunity to grow your career in a thriving, supportive environment where quality and community are at the heart of everything we do. You'll enjoy competitive pay, benefits, and the chance to be part of a bakery known for its unique atmosphere and delicious offerings.
If you’re ready to bring your management skills and passion for food to a welcoming bakery team in Cirencester, we’d love to hear from you!
Mego Employment LTD acts as an employment agency for permanent staff and an employment business for temporary workers.....Read more...
Are you a passionate leader with a love for quality baking and excellent customer service? We’re searching for an enthusiastic Assistant Bakery Manager in Bath to support our team in delivering an exceptional bakery experience that keeps customers coming back for more.
Key Responsibilities:
Partner with the Bakery Manager to oversee daily operations, ensuring smooth, efficient service
Lead, motivate, and develop team members to provide top-notch customer service and maintain high product standards
Manage stock, inventory, and ordering processes to ensure fresh and high-quality products are always available
Ensure compliance with food safety and health & safety regulations
Foster a welcoming, vibrant atmosphere that creates memorable experiences for customers
What We’re Looking For:
Experience in a supervisory or management role within the food, retail, or hospitality industry
A strong focus on customer satisfaction and quality control
Excellent communication and organizational skills
A hands-on, proactive approach and the ability to thrive in a fast-paced environment
A genuine interest in artisan baking and premium food offerings
This is an exciting opportunity to be part of a close-knit team where quality, community, and customer delight are key. We offer competitive pay, employee benefits, and the chance to grow your career in a supportive and thriving setting.
If you’re ready to bring your leadership skills and passion for food to a popular bakery team in Bath, we’d love to hear from you!
Mego Employment LTD acts as an employment agency for permanent staff and an employment business for temporary workers.....Read more...
You’ll be an essential part of our team, ensuring patients receive a high level of service and support. You’ll develop skills in customer service, administration, and the use of healthcare systems while working in a dynamic environment.
Your main duties will include:
Handling incoming telephone calls, managing appointments, and dealing with patient enquiries.
Assisting with patient registration, processing repeat prescriptions, and managing patient records.
Performing administrative tasks, such as scanning and coding correspondence, and supporting the team with daily office duties.
Communicating effectively with patients, carers, staff members, and external services to ensure a positive patient experience.
Following practice policies and procedures, including maintaining confidentiality and safeguarding personal data.
Supporting the surgery team during busy periods and contributing to the overall smooth operation of the practice.
Training:Level 2 Customer Service Practitioner apprenticeship standard.Level 1/2 Functional Skills in maths and English (if required).This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:Upon successful completion of the Level 2 Customer Service Practitioner apprenticeship, for the right candidate, there may be an opportunity for a permanent position within the practice. This could lead to further training and career development.Employer Description:We’re an NHS GP Surgery in Woodville, Swadlincote. Our vision as a practice is to increase clinical capacity to provide high quality and timely primary care services to an ever-growing local population.Working Hours :Full-time – Up to 37.5 hours per week, Mon-Fri. Morning and afternoon, shifts between 8am-6:30pm TBC.Skills: Attention to detail,Communication skills,Customer care skills,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
No college attendence required
Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams
Training Outcome:
A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles. The opportunities are endless
By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company
Employer Description:Having specialised in selling new and used Ford cars and vans for almost 25 years, we understand the importance of every aspect of buying a car and our aim is to make the process an enjoyable experience from start to finish. Our expertise in the used car market is unbeatable; our experience and know-how of everything from finance to valuation means that we are able to provide the perfect peace of mind you need when you’re on the hunt for a pre-loved car. If you would rather choose from our new Ford cars for sale, this same level of trust and expertise is offered, plus the huge level of choice you would expect from picking a vehicle direct from the forecourt.Working Hours :Monday - Friday with some Saturdays required . Shifts to be confirmed.Skills: No skills required,Full training will be provided....Read more...
Agricultural Engineer - Wrotham
Our client, a successful dealership is looking to expand their team with the addition of an Agricultural Engineer.
The Agricultural Engineer role comes with a fantastic basic salary of up to £40,000 depending on experience.
- Hours: 42.5
- Overtime available at 1.5x - OTE £45-50K
- Company van provided and fuel card provided
- Company Pensions Scheme
Agricultural Engineer Key Responsibilities:
- Repairing and maintaining machines on customers sites as required to ensure conformance with manufacturers specification
- Accurately completing all relevant paperwork daily
- Accurately ordering of your parts and working closely with the parts department.
- Working closely with the service supervisor
- Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturers specification and any regulations affecting their use
- Ensuring that there is no deficiency or defect likely to affect the safe working of a machine and notifying appropriate manager of any defective or unsafe equipment
Minimum Requirements as a Agricultural Engineer:
- Relevant experience and qualifications. City and Guild, NVQLevel 2 in Land Based Engineering or relevant essential
- Experience in Agricultural plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
- The ability to prioritise tasks and work well under pressure
- Good interpersonal skills and a good understanding of the importance of excellent customer service
- Good computer skills however training will be provided
- In this role as a Service Engineer, you need to have good customer service skills and relevant experience and qualifications within the industry.
- Full clean driver's licence
If you want to hear more about the Agricultural Engineer role, please send us your CV by clicking apply now or by contacting Sanj Singh on 07485390946 or sending an email to sanjeet.singh@holtrecruitment.com to discuss further.
Agricultural Engineer - £40,000 Wrotham....Read more...
PCV Bus Driver – Aberdeen Airport – flexible Working - Zero Hour Contract – £12.50 Per HourAre you an experienced PCV Bus driver?Do you have excellent customer service skills?Are you a friendly and approachable person?Do you have a drive to elevate customer care and experiences?If so, this may be an exciting opportunity for you!Come and join our friendly team at APCOA and become one of our next PCV Bus Drivers at Aberdeen Airport.What You’ll do
Drive the Company’s vehicles in a safe, legal and professional way.
Always display the correct destination on the vehicle’s destination blind Keep up to date with road closures, diversions or special events which may affect bus services. This is done by reading notices, attending briefings, listening to the on-bus radio.
Always provide a high standard of customer service. Give customers on the bus any information that may help them during their journey. Always behave in a friendly and professional way to customers and colleagues. Recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or people with disabilities. Check the condition of the vehicle prior to commencing service Carrying out the safety walk round check. Ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person.What You’ll Bring You will have a valid UK Class D PCV Driving License You will have a CPC Qualification You will have excellent customer service skills You will be an experienced PCV Bus Driver
You will be a strong communicator at all levels.If you have a passion for excellence and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Calling all Pet Lovers, this is the perfect role for you, do you like helping people and have a passion for Dogs, Cats, Horses ?Job Title: Customer Service RepresentativeLocation, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home Salary: £22,500 per annum depending on experienceStart date 25th November9-5pm - 10am-6pm Monday - Friday1 Saturday in 4 weeks 9am-1pm PLUS a free day off that week The Business:Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.The RoleTo respond appropriately to all customer enquiries Main Responsibilities & Duties:• Answer all Customer and Claims incoming calls efficiently, professionally and at all times• Outbound calling including; breeders, requesting information for claims • Discussing with customers policy cancellations, Claims decisions , payment collection• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct• Deal and attempt to resolve customer complaint Key Skills & Attributes:• Effective questioning and listening skills.• Good organisational and interpersonal skills.• Ability to work under pressure and to tight deadlines.• Computer literate (MS Office) with keyboard skills.• Precise comprehension and ability to communicate clearly in both verbal and written form.• Ability to work to agreed performance targets.• Ability to work independently and as part of a tea Additional benefits:- 2 days additional annual leave after 2 years’ service - Simply Health Level 1 cover (eye test cover, dental and medical - annual contributions) - Enhanced Maternity and Paternity Pay after 1 years’ service - Employee Forum - Wellbeing events - Summer BBQ & Christmas Party - Free cans of drinks, breakfast essentials and snacks provided in the office - Employee Assistance Support-Free tickets to horse and dog events-Long service Awards To apply please contact Kylie Ross 07966 225870 or email - kylie@cpi-selection.co.uk ....Read more...
An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
Safe storage of parts
Handling, storing, and receiving stock
Processing payments
Following company procedures
Identifying, sourcing, and ordering parts
Monitoring and solving customer problems/enquiries and processing customers' orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face-to-face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.Training:
Customer Service Specialist Level 3
Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
An Apprentice’s training includes:
Industry-recognised Level 2 Customer Service
Practitioner Standard qualification
Functional Skills in maths and English (if required)
Training Outcome:
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:We are a local, family-run business with almost 50 years of experience; specialising in used vehicles of all makes and models. If you have a particular vehicle you are looking for, please ask one of our helpful team and we will endeavour to find something suitable for you.
Previously occupied by our sister branch 'Loughborough Kia', our small showroom in mountsorrel is very well equipped to help with all of your used car needs; with main dealer experience in an independent setting we can offer you the best possible service with great value.Working Hours :Monday - Friday, 09:00am - 05:00pm. May include some Saturdays. Breaks to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Giving customers top-notch advice
Efficiently answer telephone calls to the store
Advising customers their hearing aids / glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
Functional skills maths and English, if required
How and where training (on/off the job) will be delivered is to be confirmed. Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
The role will include various administration duties within the company with the aim to develop and have more responsibility during your apprenticeship?
The role will include some of the following areas:
General administrative duties including typing correspondence by e-mail and letter
Inputting data onto internal systems with a high level of accuracy
To undertake photocopying, scanning record keeping and distribution of relevant documents
Using Microsoft Packages, in particular Word and Excel
Answering the telephone in a professional manner and in a timely manner
Follow up on correspondence and proactively contact customers
File all completed paperwork in the appropriate customer files
Support to members of the Team
Using Microsoft Packages, in particular Excel and Outlook
To deal courteously and efficiently with all customers
Providing refreshments for customers, when required
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete required assignments with by the required timeline
Build up your portfolio of evidence on-going
Access support from your tutor assessor and manager, as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Overview of Customer Service Practitioner Level 2 Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility:
Customer experience
Product and service knowledge
Skills:
Influencing skills
Communication
Interpersonal skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude:
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional discussion
You are given one day per week as time off to study; you will attend classes face to face and via teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:
Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship
Progression to other training following successful employment and achievement of apprenticeship
Employer Description:Turner Brothers (Holmfirth) Limited has gone from strength to strength in the vehicle service and repair business. Based in the Holme Valley, Holmfirth Huddersfield we are well placed to serve the local community and beyond. A heavy investment in our facilities and has staff put us at the forefront of vehicle maintenance. Turner Brothers is part of the AutoCare Network which means our standards of customer service, workmanship and facilities have to be second to none.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Excellent attendance....Read more...
We are looking for an experienced Customer Co-ordinator to join our manufacturing client in Poole.
This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors.
The main purpose of the Customer Co-ordinator will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction. You will be the main contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role.
This position is office based working Monday to Friday 7:30am - 4pm with an early finish at 1:30pm on Friday
You must be able to commute to the office Monday to Friday.
Benefits for the successful Customer Co-ordinator:
- Free parking & modern new offices
- Early finish on a Friday
- Holiday bookable by the hour
- Voucher incentive raffles
- Birthday voucher
The duties of the successful Customer Co-ordinator will involve:
- Managing customer accounts throughout entire productions process form start to finish
- Project management
- Upselling
- Produce labour costings and quotations
- Accurately loading sales orders into the system
- Hosting customer meetings on and off site
- Conducting contract reviews with other internal departments
- Talking to your customers about other potential business
- Provide information and support regarding our services
- Keeping accurate records of actions and correspondence
Requirements to be considered for this Customer Co-ordinator role:
- Previous experience within the manufacturing industry essential
- Previous experience within customer service or sales essential
- Strong IT and communication skills are essential
- Process driven
- Inquisitive nature, desire to understand full processes and learn how products are made
- Ability to manage situations with customers using diplomacy and tact
- Confident speaking with customers on the phone
This position is permanent and has the opportunity for training and progression, salary is £25-30k DOE and can offer an immediate start.
If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail.
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Greeting Customers: Welcoming customers with a friendly attitude and making them feel comfortable.
Taking Orders: Accurately recording customer orders, whether at the counter, at the table, or through a mobile ordering system.
Serving Food and Drinks: Delivering food and beverages to customers in a timely manner, ensuring quality and presentation are maintained.
Providing Menu Information: Offering details about the menu, including daily specials, dietary options, and recommendations based on customer preferences.
Handling Payments: Processing payments, managing cash or card transactions, and providing correct change or receipts.
Addressing Customer Complaints: Listening to and resolving any customer issues or complaints promptly and professionally.
Maintaining Cleanliness: Ensuring that tables, counters, and seating areas are clean and tidy, and that used dishes are cleared away quickly.
Upselling and Promoting: Suggesting additional items or promotions to enhance the customer’s experience and increase sales.
Assisting with Special Requests: Accommodating customer needs, such as altering orders for dietary requirements or adjusting seating arrangements.
Team Collaboration: Communicating effectively with kitchen staff, baristas, and other team members to ensure smooth service.Refilling Supplies: Restocking items like napkins, condiments, and cutlery as needed throughout the day.
Training:
Customer Service at level 2
Functional Skills in maths and English, if required
Off-The-Job Training at 20% will be completed at the work place.
Training Outcome:Full time position can be offered to the right canidate Employer Description:We will bring people together from all backgrounds and ages by providing drop in cafes around focused supportive events.Working Hours :Mon- FridaySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Patience....Read more...
@mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider. The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers. The IP Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products.
If you possess a Cisco CCNA / CCNP / CCIP / CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I'm keen to hear from you.
# Position: CCNA Network Engineer, Cisco Implementation Engineer, Deployment Engineer
# Location: Home based, remote working, work from home
# Duration: 12+ month contract
# Hours: Monday – Friday 09.00 -17.30
# Gross Rate: £20 - inside IR35
# Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment, Support, Migration, Operations, Enterprise solutions, IT, Technology, Cloud Computing, Hosted Services, Internet, IoT, Hosting, Managed IT Solutions, Networks, Telecoms, Unified Comms, Security, Cisco, IPVPN, VPN, MPLS, WAN, LAN, BGP, RIP, EIGRP, OSPF ,ISIS, Junior, Cisco, IP, TCP/IP, OSPF, BGP, MPLS, ADSL, DSL, FTTP, FTTH, Fibre, xDSL, Ethernet, NOC, WAN, LAN, IPVPN, VPN, Data, RIP, RIPv2, EIGRP, Routers, Switches, NOC, TMC, NMC, Voice, CCNA, CCNP, CCIP, Cisco, Alcatel-Lucent, ADVA, Juniper.
Key Activity:
# Provisioning of Core IP, Data & Network Security solutions
# Solution implementation & configuration
# IP Network implementation
# Remote configuration & commissioning
# End to end deployment
# Change & delivery management
# New product deployment
# Process management
# Governance & Control
Overview:
The IP Network Engineer will be responsible for the configuration, commissioning, delivery, implementation & documentation of new customer deployments across complex IP WAN network solutions for Core, Internet, IP, Cloud & Data products including IPVPN, MPLS, Security, Firewall & IDA WAN network solutions.
Responsibilities:
# Provisioning of Core IP, Data & Security solutions for Enterprise customers
# Configuration of solutions over IP Internet, Cloud & Managed Cisco Service Provider core networks
# Translating customer solution design into robust technical solutions & their deployment
# Operational activities including Network configuration & integration of customer equipment
# Manage Provide, Change & Cease activity
# Customer circuit deliveries & planned outages / changes
# Carry out pre & post configuration testing to ensure error free installation (Layers 1, 2 & 3)
# Assist with the implementation of new Internet & Cloud based products, systems & processes
# Provide an escalation point for engineers requiring technical support
# Provide technical representation at customer & project related meetings
# Ensure quality assurance is maintained
# Maintaining associated customer & network documentation
Candidate Profile:
Candidates will be considered from a range of backgrounds from IP support to implementation and configuration, through to junior network engineers or telecommunications graduates and candidates with CCNA certifications.
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
# Network delivery for fixed-line WAN telecommunications services & product
# IP, Data & Transmission principles & protocols for Network Build
# Strong understanding of fixed line WAN products; Cisco, IP WAN, VPN, MPLS, Connectivity, IDA
# MPLS & VPN knowledge
# Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS)
# Layer 2/ 3 principles & protocols to across multiple MPLS networks
# Direct Internet, IP Transit, Internet Routing, RIPE database, Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel & Juniper devices
# TCP/IP protocols & services (TCP / UDP, IPSec, VoIP, SNMP, DNS, Radius / TACACS+, BGP, EIGRP, OSPF, ISIS), Transmission fundamentals
# IP network provisioning & implementation
# Cisco CCNA or CCNP or CCIP or CCDP accreditation
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) and SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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TRAINEE SALES EXECUTIVE GILLINGHAM – OFFICE BASED UPTO £26,000 + CAREER PROGRESSION + GREAT BENEFITS
THE OPPORTUNITY: Get Recruited are working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth. Due to continued success, they are looking for a Trainee Sales Executive to join the team in a fast-paced, client-facing role working with leading international brands and businesses.This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands. If you are a Graduate / Trainee Sales / Administrator / Customer Service Administrator / Customer Service Assistant / Sales Support / Sales Administrator or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!THE ROLE:
Work closely with the Senior Account Manager and support with administrative tasks.
Provide general administrative support to the sales department as needed.
Answer phone calls when needs be to assist with any customer enquiries.
Maintaining and updating the company database.
Responding to customer enquiries via email.
Develop an in depth understanding of the products and services.
Eventually you will build your own client base and close sales over multiple projects.
THE PERSON:
Experience working in a Sales Support, Sales Administrator, Sales Assistant, Customer Service Administrator, Administrator or similar type of role.
Must be confident and comfortable with picking up the phone and speaking with people.
Strong communication skills both verbal and written.
Ambitious individual who wants to learn new skills and kick start their career.
Ability to work in a fast paced environment.
Must be computer literate with MS Word, Excel and Outlook.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
