Apprentice Customer Service Assistant

We’re looking for a proactive and customer-focused individual to join a Customer Support Team. This rewarding role involves assisting customers with their mobility needs while ensuring smooth operational processes.

Key Responsibilities:

Deliver exceptional customer service via phone and online channels Book annual services for customers’ mobility equipment Provide aftersales support and identify upselling opportunities Manage specialist and contractual agreements, including quoting and ordering parts Organise repairs and coordinate with engineers Plan and manage engineers’ diaries to ensure efficient operations Use bespoke EPOS/CRM systems and Microsoft programs for daily tasks Handle customer enquiries and complaints with sensitivity and professionalism Work independently on projects to achieve KPIs as part of a wider team

What We’re Looking For:

Strong organisational and operational skills Excellent communication and problem-solving abilities Computer literacy and confidence using CRM systems Ability to remain calm and empathetic when dealing with customer needs A team player who can also work independently

Training Outcome:

Potential to progress to the level 4 apprenticeship.

Employer Description:

The company is a serviced based company that has been built on its reputation for offering excellent service, Mobility & Lifestyle now have 8 outlets each with their own loyal customer database producing a combined active customer count of over 30,000! Mobility & Lifestyle only ever use their own staff for on going customer support, deliveries and installations.

Working Hours :
Monday - Friday, 09:00 - 17:00. 30 minute unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Excellent telephone manner