JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr. Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Provide accurate and detailed information about our products, services, pricing, and promotions. Assist customers in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements. Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
3+ years call center customer service, sales support or B2B Account Management experience High School (or equivalent) Some College preferred Strong Excel skills; SAP experience preferred Effective communications skills - verbal and written Grace under pressure - remain positive and focused to the task at hand Ability to handle interactions in a diplomatic manner Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We offer a 401(k) plan after three months of employment with company contribution. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online!....Read more...
Customer Service & Admin Assistant – £12.75/hr – Leeds LS25 – TemporaryWe are recruiting on behalf of our client for a Customer Service & Admin Assistant to join their small, friendly team during a busy peak period. This is a great opportunity for someone with a background in customer service or administration who enjoys a varied role and thrives in a fast-paced environment. Location: Leeds LS25 Pay Rate: £12.75 per hour Hours: Ideally 08:30–16:00, Monday to Friday (flexible lunch break – 30 minutes or 1 hour) Contract Type: Temporary (peak period cover)Key Responsibilities:
Responding to product and delivery enquiries via email, phone, and online chatProcessing orders received by telephone or emailResponding to voicemail messages in a timely mannerLiaising with warehouses and delivery companies regarding customer ordersUpdating orders with dispatch informationGeneral admin tasks such as running reports and collating information for invoicing
Candidate Requirements:
Previous experience in a customer service or admin role preferredBasic knowledge of Excel and confidence using computersFamiliarity with Shopify or similar platforms is a bonus (training provided)Strong communication skills and a proactive, can-do attitudeExcellent attention to detail and organisational skills
What’s on Offer:
Friendly, supportive working environmentFull training provided on internal systemsImmediate start availableFlexible working arrangements during the dayA great opportunity to gain experience during a busy seasonal period
If you're a reliable, enthusiastic individual looking for a temporary role where you can make a real difference, we’d love to hear from you.Apply now to be considered for this exciting opportunity!....Read more...
As a Customer Service Apprentice, you will join our Apprenticeships Team, working alongside colleagues within the Learning Academy. The Learning Academy offers a range of bespoke training and qualifications to all employees within Sanctuary and this apprenticeship will give you the unique opportunity to gain a real insight and understanding of the Learning Academy function, while developing great relationships across the team.
You will provide key customer service and administration support by dealing with queries via email and telephone, processing learner reviews, supporting the team with the coordination of events, such as National Apprenticeship Week, processing manager reviews and evaluation forms, liaising with Training Providers and carrying out additional duties as required.Training:Customer Service Level 2 Apprenticeship Standard:
The successful candidate will undertake a nationally recognised qualification through HWGTA Training.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of the programme will be assessed via an external assessment body. Training Outcome:There is potential for progression to the Business and Administration Level 3 apprenticeship upon successful completion of the Level 2 programme.
Employer Description:Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.Working Hours :Monday to Friday (shift pattern to be agreed).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships.
Maintain up-to-date product and industry knowledge
Use creative marketing materials to promote products, depot events.
Develop long-term collaborative relationships with customers
Process sales for customers
Provide information to callers
General administrative and clerical support
Data entry
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in English and maths if required
End point assessment
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
20% Off-the-job training
Training Outcome:Possible employment with the company for the right candidate.Employer Description:At the heart of your community since 1979, we know a thing or two about
what it takes to be your local. We strive to achieve our core values of
providing customers with quality service and uncontested value.
Dorbiere is proud to operate 40 pubs, boasting a selection of community
pubs, country inns and student bars throughout the Northeast, Northwest
and the Midlands.Working Hours :Monday - Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
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As an Apprentice Administrator, you’ll join our Business Support team and contribute to the vital work of departments such as Children’s Services, Highways, or Fire and Rescue. You’ll:
Gain hands-on experience in administrative tasks
Build relationships across various teams
Develop key customer service skills that will set you up for a successful career
Training:
You'll enrol with our dedicated in-house apprenticeship centre who will deliver the Customer Service Practitioner L2 apprenticeship
a mix of online and in-person workshops
Training Outcome:A career within an administrative role and within a local authority organisationEmployer Description:Are you looking to kickstart your career with a role that offers growth, learning, and plenty of variety? Lincolnshire County Council is excited to offer an amazing opportunity to join our Apprenticeship Programme and study towards a Level 2 Customer Service Practitioner qualification.
We currently have multiple Apprentice Administrator - fixed-term apprenticeship roles based in Lincoln, Boston and Louth.Working Hours :There are various vacancies available, with their own working arrangements. Please follow the link to the application page where the details of each vacancy are provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Initiative,Non judgemental,Patience....Read more...
What You’ll Do:As a Customer Service, you’ll be a critical part of our sales operations. You’ll manage and strengthen global commercial relationships, provide vital support to the internal sales department, and play a part in driving company success. This role is perfect for someone wanting to learn sales administration and customer service, who’s eager to dive deeper into the sales process and embrace significant career growth opportunities.
Key Responsibilities:
Accurately and promptly complete internal quotation requests
Cultivate and strengthen relationships with existing customers
Proactively follow up on quotes to drive sales growth
Effectively manage time and opportunities to meet targets
Process and monitor sales orders on the ERP system
Manage customer information on our in-house CRM
Monitor, measure, and report on customer performance
Collaborate with the marketing team to promote our services
Training:On the job training will be given in our office in York.
The apprenticeship training will be 100% online delivered programme via Teams or Zoom every fortnight for 2 hours. In addition to this you would be expected spend 3-4 hours per week completing learning activities set by your coaches, which you will be given time to do during your working hours.Training Outcome:You can continue your apprenticeship journey by moving on to a higher level apprenticeship, such as Level 4 which could lead to roles like Senior Administrator or Team Leader. Other roles could include Office Manager, Executive Assistant, or even progress into Sales.Employer Description:Cyclops Electronics, a global leader in electronic components distribution, is looking for a Customer Service Apprentice to join their Excess Inventory division at our head office in York, UK.
If you are looking at starting a career in Customer Service and eager to learn from industry professionals, we would love to hear from you. We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors. They will help you achieve your qualifications and progress along your apprenticeship journey. Don’t miss out on this fantastic opportunity. Apply now and take the first step towards a bright future.Working Hours :Monday to Thursday
8.45am to 5.30pm
Friday
8.45am to 4.30pm
1 hour lunch break
No weekend workSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Communicate with customers via phone and email
Process and track orders accurately
Liaise with other departments, including sales and logistics
Develop key skills in communication, organisation, and time management
Understand the complete customer journey, from enquiry to delivery
Training:Business Administrator Level 3.Training Outcome:Customer Service Representative. Employer Description:Rock Oil is a British manufacturer of high-performance lubricants and fuels, supplying the automotive, motorcycle, marine, and industrial markets. With nearly 100 years of history, we are proud of our reputation for quality, innovation, and excellent customer service.Working Hours :Monday to Friday, 08:00 - 17:00
1-hour for lunchSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Willingness to learn....Read more...
Principal Duties
1 To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including: -
Postal duties
Photocopying and collating documents
Taking telephone messages
Inputting data onto computer systems
Using IT packages for word processing, spreadsheet and database applications
Dealing with customer requirements in a courteous and professional manner, taking advice from the Admin Manager when appropriate
2 To be familiar with a range of IT systems
3 To ensure effective use of office equipment and machinery and to make use of such facilities
4 To undertake word processing and other administrative/customer service work as required.
5 To undertake research and collate information as directed by Business Support Management.
6 To train with and shadow the Business Support Team to obtain experience of the various Administrative functions within Children’s Services scope of work.
7 To provide assistance to colleagues in allocated areas as and when appropriate.
Secondary Tasks
1 To participate in council programmes of in-service training as a trainee and when required as a trainer facilitator.
2 To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Service Head (or nominated representative) in consultation with the postholder (and if he/she so wishes, with his/her Trade Union representative).
3 To assist when required in activities to promote and publicise apprenticeships within the council.
4 Maintain a daily record of tasks performed in the form of a diary to show personal progress
5 To undertake such other duties and responsibilities of an equivalent nature as may be determined by the Principal Manager (or nominated representative) in consultation with the apprentice and, if she/he wishes, with his/her trade union representativeTraining:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Progression offered to the right candidate.Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :37 flexible working hours in accordance with the needs of the service, to include evening and weekends.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Number skills,Team working,Pioneering and Open Approach,Proud,Passionate....Read more...
Assist with purchase ledger responsibilities, including invoice processing using the SAP accounting system, supplier statement reconciliations, and payment queries
Support the sales ledger and credit control, helping send customer statements, resolve sales invoice queries, and manage aged debt
Learn to maintain accurate records in the SAP accounting system, and support routine reporting and analysis tasks
Provide excellent finance customer service by resolving internal and external queries from colleagues, customers, and suppliers
Support general accounting tasks including capital project accounting, data entry, reconciliations, and financial analysis
Assist in preparing financial documentation for external audits
Participate in ad hoc tasks and finance-related project work under the guidance of the Finance Manager
Training:You will attend Newcastle College one day per week.Training Outcome:Opportunity for a permanent role upon successful completion of the apprenticeship. Employer Description:Newcastle International Airport is the largest airport in the North East of England, serving over 5 million passengers annually. Known for outstanding customer service and operational excellence, we are proud to be a multi-award-winning airport recognised as the ‘Best Airport in the World’ and a five-time winner of our ASQ category for customer service.Working Hours :Monday – Thursday, 9:00am - 5:00pm.
Friday, 9:00am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Number skills....Read more...
PCV Driver
Reporting to: Ground Transport Operations Coordinator
ROLE PURPOSE:
To provide an excellent service to our clients customers by driving our internal bus fleet. As a key part of the team, you will be providing amazing customer journeys with elevated levels of service.
PRINCIPAL RESPONSIBILITIES:
Transport the clients passengers and staff from various locations on-site to the allocated destinations by driving our internal fleet of vehicles.
Work a varied shift pattern providing 24/7 cover for the operation on Saturdays and Sundays
Support the clients drive for 0 carbon emissions by working with the clients teams and technology to provide an effective on demand service
Comply with all internal and external policies, procedures and legislation that apply to your role
Take responsibility for the welfare comfort and safety of all passengers utilising the bus services
Carry out daily inspections on systems and equipment fitted to the PCV fleet, including daily inspection vehicle checks
Monitor the utilisation of equipment and vehicles including refueling and daily upkeep of vehicles
Provide excellent customer service, responding to customer enquiries, and resolving situations swiftly
This is not intended to be an exhaustive list, and the role holder is expected to undertake any duties reasonably required to fulfil their role and support the clients business objectives.
Additionally, every employee is expected to:
Comply with all relevant legislation, health and safety requirements and company policies
Engage in continuous personal development
Promote the vision and values of the clients business
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Site Service Engineer
Manufacturing Industry
Day Shifts - Cheddar - BS27
£28k-£40K Per Annum Depending on Experience
On-Call Work
Are you a hands-on engineer looking for a varied and rewarding role? My client is a leading provider of electro-mechanical services and is looking for a Site Service Engineer to join our team in Cheddar. This role offers a fantastic opportunity to work on-site with clients across multiple industries, carrying out repairs, maintenance, and servicing of rotating equipment. Commutable from Cheddar, Draycott, Axbridge, Wedmore, Badgworth and Winscombe.
As a Site Service Engineer, you will be responsible for diagnosing faults, carrying out on-site repairs, and performing maintenance on a variety of electro-mechanical equipment. This role will involve travel to customer sites, providing excellent service and technical expertise.
The Role: Site Service Engineer
- Perform on-site repairs and servicing of motors, pumps, gearboxes, and other rotating equipment.
- Diagnose faults and carry out mechanical and electrical maintenance.
- Work closely with customers to ensure minimal downtime and maximum efficiency.
- Assist with installations, removals, and commissioning of new equipment.
- Maintain accurate service records and ensure all work complies with health and safety standards.
Minimum Skills / Experience Required: Site Service Engineer
- Experience in mechanical or electrical engineering, ideally in a field-based role.
- Strong knowledge of rotating equipment such as motors, pumps, and gearboxes.
- Ability to diagnose and repair faults on-site efficiently.
- Full UK driving license (essential).
- A proactive, problem-solving attitude with excellent customer service skills.
The Package: Site Service Engineer
- Base Salary £13.50-£19.23 per hour (negotiable depending on experience)
- Day shifts 8am-5pm Mon-Fri 40 hour week
- Over time and on-call work opportunities
- Company vehicle provided for on-call jobs
- 28 days holiday
- Pension scheme
Interested? To apply for this Site Service Engineerposition, here are your two options:
1. "This is the job for me! When can I start?" - Call 0116 2545411 now and lets talk through your experience. Ask for Nilam between 8.30am - 5.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
PPDEL....Read more...
Support the Service Lead and wider Enhanced Outreach team to provide a high-quality customer-focussed service as well as facilitating bespoke-funded projects (this includes short, medium and long-term projects).
Support project budget income and expenditure, ensuring that policies and procedures are followed and spending remains within budget.
Support the development of new initiatives to improve customer focus and / or reduce service costs.
Maintain and develop effective partnerships with external agencies and the voluntary sector.
Have a strong awareness in regard to relevant new policies to support any policy change in line with legislation / customer need.
With ongoing support from the Service Lead to oversee the setting up of projects and ongoing monitoring, reviewing and implementing change.
Undertake additional activities to support the wider team in such things as Outreach, Safeguarding alerts, Health and Safety and rough sleeper accommodation, Gypsy & Traveller Welfare interventions.
Take a proactive role during times of extreme weather to support the setting up and provision of such initiatives as Safe Sleep.Training:
Business Administrator, Level 3
Training provider is Petroc and you will study 1 day per week at their site in Barnstaple
Training Outcome:
Opportunity to apply for a permanent position
Employer Description:North Devon has 419 square miles of some of Britain's finest countryside and coastline including 66 square miles of outstanding natural beauty. Sandy beaches provide some of the best surfing in the UK.
Our Mission - to improve the quality of life for everyone in North Devon
Our Vision - we will provide value for money and seek to improve the efficiency of everything we doWorking Hours :Monday - Friday, (7 hours 24 minutes per day). Times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Emotional resilience,Tactfulness....Read more...
Service Manager
Shrewsbury £53’000 - £56’000 +10% Bonus + Regionalised Patch + Industry Leader + Stability + Progression + ‘ Immediate Start’ Are you an experienced Service Manager looking to take the next step in your career with a company that values loyalty, expertise, and long-term commitment? This company is a well-established name in the forklift and material handling industry, known for there reliability, industry-leading products, and strong customer relationships.
As this industry leader continues to grow, they are looking for a dedicated and proactive Service Manager to lead there service operations, ensuring top-quality support for their valued clients and maintaining the high standards reputation is built on.
As A Service Manager You Will Have:
Proven track record in managing a service team within engineering
Sales / Customer facing experience
Full Clean Driving License
Your Role As a Service Manager Will Include:
Managing and developing a team of skilled service engineers and coordinators.
Overseeing all service operations, from breakdown response to planned maintenance and aftercare.
Ensuring efficient job scheduling, fast response times, and high-quality service delivery.
Maintaining strong relationships with customers and upholding service contracts.
Working closely with senior leadership to enhance service offerings and operational efficiency.
Reporting on key performance metrics and driving continuous improvement.
Keywords: Service Manager, Service Supervisor, Manager,Operations Manager, Team Leader, Service Lead, Forklifts, Material Handling, Midlands, Shrewsbury, Birmingham, Telford....Read more...
General administrative tasks, including scanning, emails, typing and entering data correctly
To deliver accurate, effective and efficient services to ensure customers are satisfied with the service provision
Help deliver a level of operating performance that enables retention of existing contractual agreements and a solid base and reputation to gain further business
Build sustainable relationships and trust with customer accounts through open and interactive communication
Manage large amounts of incoming phone calls and direct those calls accordingly
Identify and assess customers’ needs to achieve satisfaction.7. Keep records of customer interactions, process customer accounts, prepare certificates, and hand over documents following installations
Prepare maintenance agreements and issue service documents
Ensure customer complaints are recorded and forwarded to the compliance function, as per the policy
Ensure positive feedback from customers is recorded and forwarded to the compliance function, as per the policy
Provide accurate, valid and complete information by using the right methods/tools
Meet customer service team quality standards by handling customer interactions via various communication methods
Liaise with customers to understand their requirements, issues, ensuring they’re able to make final payments
Follow business processes, guidelines and policies
Fully aware of all company policies and committed to meeting the objectives of these strategies
Further tasks/responsibilities as arising on an ad hoc basis
Training:Training will take place within the workplace with the remote support of a dedicated tutor as well as management within the organisation.
You will be required to complete relevant learning, 1-2-1 sessions and assessments within your working hours, times and dates will be agreed in advance between yourself, your manager and the tutor.Training Outcome:This is an exciting opportiunity to joing a family run organisation looking to grow.
The apprenticeship offers full time employment and further career progression routes for the right candidate.Employer Description:Infinite Fire and Security are a central UK based company with over 20 years experience in the Fire and Security industry.
We offer nationwide coverage, with dedicated Fire and Security experts on hand 24/7.
At Infinite Fire and Security we know you want more than just the highest quality fire safety and security products. You want the ultimate peace of mind that comes from knowing your company’s future is in safe hands. And that is what we deliver.
We only employ experienced and qualified engineers. That is why all our products are competitively priced and come guaranteed. It is why we put customer service at the heart of everything we do.Working Hours :8:30am - 5pm Monday to Friday with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
As Trainee Sales Executive you will be joining a global brand leader. With a bespoke training programme, you will be learning all about the product, delivering exceptional customer service and excelling in sales along with running a profitable retail centre. This role is all about developing business opportunities, managing and building relationships. Based in Gateshead this role is full time and permanent, Mon to Fri offering a starting salary of circa £27,000 and an OTE of £32,000.
Key Accountabilities for the Trainee Sales Executive:
Drive your self development by engaging with the training programme
Undertake retail and customer service activities within the companies shop to optimise and exceed sales targets, profitability and customer satisfaction
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling
Visiting customers weekly
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Conduct stock takes as requested
Re-stocking/replenishing items
Understand the range of company products
Administration of sales orders received
Administer any returns
Handle parts enquiries
Attend training, meetings and company events onsite and at head office
Skills and attributes required for the Trainee Sales Executive:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
What’s in it for you?
Starting salary circa £27,000 and an OTE £32,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.
The role is based on 37.5 hours a week 8.30 – 5.00
33 days’ holiday (including 8 bank holidays), pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
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Office administration
Assisting customers with queries and bookings
Supporting our friendly team with a wide variety of tasks
Training:Work-based training at our head office in Calne with the support of a Wiltshire College & University Centre assessor. Training Outcome:Upon successful completion of the apprenticeship programme, there may be the opportunity for progression to Customer Service Assistant and further qualifications.Employer Description:We are a small team of 20 staff and have been in business for 21 years. We pride ourselves on our customer service and are Which Trusted Traders with 5* customer ratings, awarded the Which Certificate of Excellence in 2020.Working Hours :Monday - Friday between 8.30am to 5pm. No bank holidays or weekend/evening working. 30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
General Manager – Leading QSR BrandLocation: Liverpool Salary: Up to £42,000About the Role:We are looking for an experienced and driven General Manager to lead a high-performing team in a thriving Quick Service Restaurant (QSR) environment. This is a fantastic opportunity for a strategic and hands-on leader to take ownership of the day-to-day operations, ensuring exceptional customer service, strong team performance, and efficient restaurant management.As General Manager, you will be responsible for maintaining the highest operational standards, driving profitability, and delivering a seamless customer experience that reflects the brand's reputation for quality and service. You will lead by example, inspire your team, and ensure the restaurant operates smoothly and efficiently.Key Responsibilities:
Oversee the daily operations of the restaurant, ensuring compliance with company policies and industry standards.Drive sales growth and profitability by optimising resources and managing costs effectively.Recruit, train, and develop team members, fostering a positive and motivated working environment.Ensure high standards of food quality, cleanliness, and customer service are consistently delivered.Monitor and manage stock levels, inventory, and supplier relationships.Handle customer queries and complaints professionally, maintaining brand reputation.Implement health and safety procedures, ensuring full compliance with regulatory requirements.Analyse performance metrics, identifying areas for improvement and driving change where needed.
What We’re Looking For:
Proven experience as a General Manager or Restaurant Manager within the QSR or hospitality sector.Strong leadership and people management skills, with the ability to inspire and motivate a team.Excellent operational and organisational abilities, capable of handling a fast-paced environment.A commitment to delivering outstanding customer service and maintaining high operational standards.Financial acumen, with experience in budgeting, forecasting, and profit and loss management.Knowledge of health, safety, and food hygiene regulations.Exceptional communication skills and a hands-on, problem-solving attitude.
What’s in it for You?
Competitive Salary: Up to £42,000, reflecting experience and commitment.Career Development: Opportunities to grow within a leading QSR brand.Supportive Work Environment: Join a team that values dedication, teamwork, and excellence.Operational Autonomy: The chance to lead and make impactful decisions.Recognition and Rewards: Be part of a brand that recognises hard work and celebrates success.
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To assist with answer calls, emails and customer portal jobs coming into the IT Service Desk, logging and allocating them using the call logging software and carrying out first line support as appropriate
To maintain IT Services records and Databases including
Printer consumables
Customer details
Resource requests
Configuration items
Mobile phone user records
Asset records
To ensure software licence details are up to date and readily available
To issue mobile devices to customer base
To be an effective member of the IT Services team
To support Service Desk projects
To maintain awareness of and adhere to current Service Desk procedures
To produce Service Desk documentation in liaison with the IT Service Desk Co-ordinator
To provide a professional customer service to both internal and external customers
To ensure that quality standards are set, monitored and reviewed within the section
To demonstrate flexibility in responding to changing demands in personal, sectional or the Colleges workload
To take responsibility for one's own professional development and continually update as necessary
To comply with Equal Opportunities policies and to assist in the development of Equal Opportunities
To comply with all Health & Safety, Child Protection & Safeguarding, Risk Management policy and legislation in the performance of the duties of the post
To take reasonable care of your own health, safety and welfare and that of any other person who may be affected by your actions or omissions whilst at work. You are also required to co-operate with the College to enable it to fulfil its legal obligations Appropriate information, instruction, training and supervision will be provided to enable you to perform your duties in a manner that is deemed safe and without risk to health
To comply with all aspects of the Data Protection Act
To adhere to the College’s Computer Network Acceptable Use Policy
To undertake risk assessments for any new activity and to ensure risk assessment checks are carried out for any ongoing activity
To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job
Training Outcome:Opportunity to stay within your current role and become a full-time member of the team, with internal progression routes in the IT department through further experience and IT qualifications.Employer Description:Derby College is a prominent further education provider located in Derbyshire, England. It offers a wide range of courses and training programs across multiple campuses, including Derby, Ilkeston, and Morley. The college is part of the Collab Group, which consists of high-performing further education institutions.Working Hours :Monday to Friday, 08:30 - 17:00. Exact shifts to be confirmed. 30-minute lunch break per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Enthusiasm,Motivation....Read more...
As an Autocare Apprentice, you will carry out a range of services and repairs to cars and light goods vehicles. Throughout the duration of your apprenticeship, you will gain an excellent knowledge of technical, retail, and customer service skills, setting you up for a rewarding career in the automotive industry.What will you be doing?• You will work alongside a qualified technician/mentor to develop the following skills and knowledge:• Inspection, removal, and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries• Ensure a Digital Vehicle Health Check is completed for all customer vehicles• Vehicle safety inspections and routine maintenance to keep cars in top condition• Customer service: Interacting with customers, explaining repairs, and delivering a high level of service to colleagues and clients• Diagnostic equipment: Identifying vehicle problems and using diagnostic tools to pinpoint issues• Health and safety: Maintaining high safety standards within the workshop, ensuring compliance with regulationsWhat will you learn?• Technical skills in vehicle diagnostics and repair, with hands-on experience working on a variety of vehicles• Customer service skills through direct interaction with customers, including how to communicate effectively and handle queries• Diagnostic equipment usage and maintenance best practices to identify and address vehicle issues efficientlyTraining:This is an Autocare Technician Apprenticeship programme, delivered by Remit Group.Awarding Body: Institute of the Motor Industry (IMI)Training is delivered in the workplace and on block release at the Remit Automotive Academy in Derby. This means you will be required to stay in a hotel for 12 separate weeks (Mon – Fri) over the duration of the programme. All associated costs for training are met by the employer and there will be no cost to you. You will also be assigned a dedicated Development Coach who will visit you every 4-6 weeks either in the workplace or remotely via Microsoft Teams, giving 1-2-1 advice and guidance to help you achieve the following IMI qualifications: • Autocare Technician Level 2Training Outcome:Upon successful completion of the apprenticeship, you will achieve an industry-recognized qualification, setting you on the path to becoming a fully qualified Autocare Technician. Following this, ATS Euromaster is committed to your continued development, offering ongoing training and career advancement opportunities to help you excel in your role and expand your skills and experience.Employer Description:At ATS Euromaster you’ll find everything you need to keep your car in peak, roadworthy condition including services, tyres and checks. This is all backed up by our team of highly-skilled technicians who are on-hand to provide you reliable advice, an unbiased service and a competitive price. ATS Euromaster has been around since 1965 and in that time we’ve tirelessly committed ourselves to providing you with a service that is second-to-none.Working Hours :Monday to Friday 8:30 - 4:30Skills: Adaptability,Customer care skills,Mechanically minded,Passionate....Read more...
As an Autocare Apprentice, you will carry out a range of services and repairs to cars and light goods vehicles. Throughout the duration of your apprenticeship, you will gain an excellent knowledge of technical, retail, and customer service skills, setting you up for a rewarding career in the automotive industry.What will you be doing?• You will work alongside a qualified technician/mentor to develop the following skills and knowledge:• Inspection, removal, and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries• Ensure a Digital Vehicle Health Check is completed for all customer vehicles• Vehicle safety inspections and routine maintenance to keep cars in top condition• Customer service: Interacting with customers, explaining repairs, and delivering a high level of service to colleagues and clients• Diagnostic equipment: Identifying vehicle problems and using diagnostic tools to pinpoint issues• Health and safety: Maintaining high safety standards within the workshop, ensuring compliance with regulationsWhat will you learn?• Technical skills in vehicle diagnostics and repair, with hands-on experience working on a variety of vehicles• Customer service skills through direct interaction with customers, including how to communicate effectively and handle queries• Diagnostic equipment usage and maintenance best practices to identify and address vehicle issues efficientlyTraining:This is an Autocare Technician Apprenticeship programme, delivered by Remit Group.Awarding Body: Institute of the Motor Industry (IMI)Training is delivered in the workplace and on block release at the Remit Automotive Academy in Derby. This means you will be required to stay in a hotel for 12 separate weeks (Mon – Fri) over the duration of the programme. All associated costs for training are met by the employer and there will be no cost to you. You will also be assigned a dedicated Development Coach who will visit you every 4-6 weeks either in the workplace or remotely via Microsoft Teams, giving 1-2-1 advice and guidance to help you achieve the following IMI qualifications: • Autocare Technician Level 2Training Outcome:Upon successful completion of the apprenticeship, you will achieve an industry-recognized qualification, setting you on the path to becoming a fully qualified Autocare Technician. Following this, ATS Euromaster is committed to your continued development, offering ongoing training and career advancement opportunities to help you excel in your role and expand your skills and experience.Employer Description:At ATS Euromaster you’ll find everything you need to keep your car in peak, roadworthy condition including services, tyres and checks. This is all backed up by our team of highly-skilled technicians who are on-hand to provide you reliable advice, an unbiased service and a competitive price. ATS Euromaster has been around since 1965 and in that time we’ve tirelessly committed ourselves to providing you with a service that is second-to-none.Working Hours :Monday to Friday
8:30am- 4:30pmSkills: Attention to detail,Customer care skills,Initiative,Passion for mechanics,Problem solving....Read more...
As an Autocare Apprentice, you will carry out a range of services and repairs to cars and light goods vehicles. Throughout the duration of your apprenticeship, you will gain an excellent knowledge of technical, retail, and customer service skills, setting you up for a rewarding career in the automotive industry.What will you be doing?You will work alongside a qualified technician/mentor to develop the following skills and knowledge:
Inspection, removal, and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries
Ensure a Digital Vehicle Health Check is completed for all customer vehicles
Vehicle safety inspections and routine maintenance to keep cars in top condition
Customer service: Interacting with customers, explaining repairs, and delivering a high level of service to colleagues and clients
Diagnostic equipment: Identifying vehicle problems and using diagnostic tools to pinpoint issues
Health and safety: Maintaining high safety standards within the workshop, ensuring compliance with regulations
What will you learn?
Technical skills in vehicle diagnostics and repair, with hands-on experience working on a variety of vehicles
Customer service skills through direct interaction with customers, including how to communicate effectively and handle queries
Diagnostic equipment usage and maintenance best practices to identify and address vehicle issues efficiently
Training:This is an Autocare Technician Apprenticeship programme, delivered by Remit Group.Awarding Body: Institute of the Motor Industry (IMI)Training is delivered in the workplace and on block release at the Remit Automotive Academy in Derby. This means you will be required to stay in a hotel for 12 separate weeks (Mon – Fri) over the duration of the programme. All associated costs for training are met by the employer and there will be no cost to you. You will also be assigned a dedicated Development Coach who will visit you every 4-6 weeks either in the workplace or remotely via Microsoft Teams, giving 1-2-1 advice and guidance to help you achieve the following IMI qualifications:
Autocare Technician Level 2 Apprenticeship Standard
Training Outcome:
Upon successful completion of the apprenticeship, you will achieve an industry-recognised qualification, setting you on the path to becoming a fully qualified Autocare Technician
Following this, ATS Euromaster is committed to your continued development, offering ongoing training and career advancement opportunities to help you excel in your role and expand your skills and experience
Employer Description:At ATS Euromaster you’ll find everything you need to keep your car in peak, roadworthy condition including services, tyres and checks. This is all backed up by our team of highly-skilled technicians who are on-hand to provide you reliable advice, an unbiased service and a competitive price. ATS Euromaster has been around since 1965 and in that time we’ve tirelessly committed ourselves to providing you with a service that is second-to-none.Working Hours :Monday to Friday, 08:30 - 16:30Skills: Analytical skills,Customer care skills,Enthusiasm to learn,Passion for mechanics,Problem solving,Problem solving skills....Read more...
As an Autocare Apprentice, you will carry out a range of services and repairs to cars and light goods vehicles. Throughout the duration of your apprenticeship, you will gain an excellent knowledge of technical, retail, and customer service skills, setting you up for a rewarding career in the automotive industry.What will you be doing?You will work alongside a qualified technician/mentor to develop the following skills and knowledge:
Inspection, removal, and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries
Ensure a Digital Vehicle Health Check is completed for all customer vehicles
Vehicle safety inspections and routine maintenance to keep cars in top condition
Customer service: Interacting with customers, explaining repairs, and delivering a high level of service to colleagues and clients
Diagnostic equipment: Identifying vehicle problems and using diagnostic tools to pinpoint issues
Health and safety: Maintaining high safety standards within the workshop, ensuring compliance with regulations
What will you learn?
Technical skills in vehicle diagnostics and repair, with hands-on experience working on a variety of vehicles
Customer service skills through direct interaction with customers, including how to communicate effectively and handle queries
Diagnostic equipment usage and maintenance best practices to identify and address vehicle issues efficiently
#INDAUTOTraining:This is an Autocare Technician Apprenticeship programme, delivered by Remit Group.Awarding Body: Institute of the Motor Industry (IMI)Training is delivered in the workplace and on block release at the Remit Automotive Academy in Derby. This means you will be required to stay in a hotel for 12 separate weeks (Mon – Fri) over the duration of the programme. All associated costs for training are met by the employer and there will be no cost to you. You will also be assigned a dedicated Development Coach who will visit you every 4-6 weeks either in the workplace or remotely via Microsoft Teams, giving 1-2-1 advice and guidance to help you achieve the following IMI qualifications:
Autocare Technician Level 2
Training Outcome:Upon successful completion of the apprenticeship, you will achieve an industry-recognised qualification, setting you on the path to becoming a fully qualified Autocare Technician. Following this, ATS Euromaster is committed to your continued development, offering ongoing training and career advancement opportunities to help you excel in your role and expand your skills and experience.Employer Description:At ATS Euromaster you’ll find everything you need to keep your car in peak, roadworthy condition including services, tyres and checks. This is all backed up by our team of highly-skilled technicians who are on-hand to provide you reliable advice, an unbiased service and a competitive price. ATS Euromaster has been around since 1965 and in that time we’ve tirelessly committed ourselves to providing you with a service that is second-to-none.Working Hours :Monday to Friday, 8:30am - 4:30pm.Skills: Attention to detail,Customer care skills,Enthusiasm to learn,Passion for mechanics,Passionate,Practical hands-on ability....Read more...
You will be undertaking the appointing, scheduling and planning of works for internal and external contractors on a daily basis. Applying effective planning and communicating skills, you will manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.
Principal Duties and Responsibilities:
Customers
Liaising on a daily basis with customers, the customer service centre and appropriate maintenance teams to co-ordinate an efficient service and build effective relationships with colleagues, customers and clients.
Getting involved with tenant and leaseholder customers to improve the service.
Participating in resident forums and scrutiny activity under emh homes co-regulation model.
Upholding the vision and values of the emh group and emh homes.
Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
Respecting the confidential nature of personal information.
Commercial focused delivery model - value for money
Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved.
Ensuring maximum monthly income is achieved by allocating sufficient works per operative in line with key performance targets.
Undertaking all necessary administration in relation to works orders. Ensuring that all works are correctly completed, and accurate costs applied to fulfil key performance and financial targets.
Working to achieve Right First Time in respect of works and repairs, and championing a customer focused service.
Raising, updating the status of, and completing works orders on all relevant ICT systems.
Acting as the first point of contact for site technicians to resolve daily operational issues.
Administrative data imputing to systems for monitoring and managing purposes to ensure services are efficient and effective.
Team
Providing regular updates to line manager. Occasional preparation and presentation of reports to team meetings and other internal groups.
Establishing and maintaining effective communications with contract supervisors, ensuring that supply of resource is sufficient for demand.
Ensuring a safe working environment in accordance with Health and Safety Regulations.
Maintaining an awareness of current instructions circulated by staff meetings, departmental and group bulletins, circular letters or by verbal or written information given by you.
Recognising and promoting emh group’s Equality and Diversity Strategy.
Attending fire drills and staff meetings as required.
Attending training events as required.
Any other duties consistent with the role, including providing cover for other teams.
Training:Customer Service Practitioner Level 2 Apprenticeship Standard.Training Outcome:There may be a full time position available for the right candidate however, please note that this is not guaranteed.Employer Description:With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes.
A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 09:00 - 17:00.
1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Customer & Sales Engagement
Contacting customers regarding Quotes, discussing quotes, negotiating prices, and booking surveys.
Following up on previous quotes, reviewing and providing re-quotes if needed to secure new business.
Handling Palladio leads and sending Palladio quotations via email.
Engaging with retail customers in the showroom, answering queries, and providing quotations as required.
Assisting trade customers by providing supply-only quotes.
Answering inbound customer calls, booking surveys, handling servicing enquiries, and addressing complaints.
Making outbound calls to customers and suppliers to follow up on enquiries, quotes, and orders.
Marketing Duties
Build and segment lists, send offers, follow-ups, and abandoned cart flows.
Run and manage PPC campaigns (Meta Ads, Google Ads, Local Services).
Stay ahead of competitors with pricing, offers, and service positioning.
Plan and produce high-converting content (videos, blogs, social media, testimonials).
Quoting & Pricing
Processing and pricing quotations from incoming A&A Double Glazing sales emails.
Preparing Ash quotes and ensuring accurate pricing.
Managing plot pricing: requesting costings, pricing full plots, and emailing quotes to customers once costs are confirmed.
Handling Drutex door quotes, obtaining approvals, and placing orders.
Survey & Order Coordination
Booking surveys to ensure a consistent workflow for fitting jobs.
Assisting in obtaining prices and costings for surveyors and coordinating pricing discussions.
Assisting with job signoffs and ordering processes to maintain order accuracy and efficiency.
Supplier & Logistics Management
Liaising with suppliers for pricing, delivery dates, and product availability.
Chasing suppliers for updates on quotes and delivery schedules.
Assisting with receiving and checking deliveries of goods, including windows, doors and glass.
Training:Multi-Channel Marketer Level 3.
Face-to-face training sessions will be delivered from the state-of-the-art EMA training hub.
The 3 core knowledge units are as follows:
Fundamentals of Marketing.
Content Marketing.
Marketing Campaign Fundamentals.
Further support will be provided to you through your Digital Coach/Mentor via onsite visits and remote communication.Training Outcome:Opportunity to stay within the team as a full-time employee upon successful completion of the apprenticeship programme. Employer Description:• Experience: Over 25 years of trusted service.
• Professional and Friendly Staff: From customer service to fitters, our team is professional and approachable.
• Expert Advice & Guidance: Our knowledgeable staff can assist with product selections for your home or business.
• Exceptional Service & Experience: We offer a personalized 1-2-1 service ensuring you are in safe hands throughout the process. • Competitive Pricing: High-quality products at excellent prices, making us a true one-stop shop.
• 5 Star Service: Comprehensive support from start to finish and beyond, backed by our 5-star after-sales service.Working Hours :Monday to Friday, between 8.30am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
