Field Service Engineer Watford £32,000 - £34,000 Basic + Overtime (OTE £40,000) + Van (Personal Use) + Medical + Gym + Premier Inn Card + 25 Days Holiday + Birthday Off + Pension + Stability + Immediate Start
Are you an experienced Field Service Engineer looking for a rewarding field-based role? Do you want to join a well-established company that genuinely looks after its employees and offers a strong package, supportive culture, and long-term stability?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing care homes across London and the Home Counties. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:
* Servicing, maintaining, and repairing healthcare equipment in care homes * Fault finding, testing, and ensuring compliance and safety standards * Covering the Home Counties and London * Providing excellent customer service and building strong client relationships * Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Electro-mechanical background – medical, coffee, vending, white goods or similar all transferable * Full clean UK driving licence (essential) * Experience working in field service roles * Strong fault-finding and problem-solving skills * Excellent communication and customer service skills * Flexible, reliable, and able to work independentlyKeywords: Field Service Engineer, Service Technician, Maintenance Engineer, Electro-Mechanical Engineer, Electrical Engineer, Mechanical Engineer, Medical Equipment Engineer, Coffee Machine Engineer, Vending Engineer, White Goods Engineer, Care Home Engineer, Fault Finding, Servicing, Repairs, Installation, Customer Service, Watford, Bushey, Rickmansworth, Croxley Green, Abbots Langley, Kings Langley, Hemel Hempstead, St Albans, Harrow, Borehamwood, Radlett, Northwood, Pinner, Edgware, Stanmore, Barnet, Elstree, Amersham, Chesham, Uxbridge, Ruislip
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:At Burton Kia we take care of car owners and their Kia cars in Burton-on-Trent, Staffordshire and everywhere in the surrounding area.
We believe in making car ownership a simple, convenient and happy experience. We specialise in new and used Kia cars and we know how important it is that your car reflects your personality in addition to being perfectly suited to your lifestyle.
All our cars are independently inspected and certified, which means we can deliver tested and approved Kia cars on the same day. We have a vast selection of Kia models to suit every need and budget such as the Picanto, Ceed and Sportage..
We also have an extensive amount of knowledge and experience on all our used cars. We believe that choosing your ideal car should be an easy and enjoyable process, so our sales team give you space to explore the range but will always be available to offer advice and assistance should you need it.
Our aim is to provide an elevated level of customer care and service.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same.
As our Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving skills.
Your role will include:
Help coordinate customer service requests and follow up on tickets
Assist with credit control and basic finance admin tasks
Maintain accurate records and update customer information in systems
Communicate with customers by phone and email to provide updates and support
Collaborate with different teams to ensure smooth customer experiences
Benefits Include:
25 days holiday plus bank holidays
Free on-site parking
Good transport links
Regular team socials and events
Training, mentoring, and clear progression opportunities
Training:On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.Training Outcome:Possibility of a full time role after the completion of the apprenticeshipEmployer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday-Friday (08:00-17:00)Skills: Communication skills,Attention to detail....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Knowing your customers:
Understand who customers are.
Understand the difference between internal and external customers
Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective
Understanding the organisation
Know the purpose of the business and what ‘brand promise' means
Know your organisation’s core values and how they link to the service culture
Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant
Meeting regulations and legislation
Know the appropriate legislation and regulatory requirements that affect your business
Know your responsibility in relation to this and how to apply it when delivering service
Systems and resources:
Know how to use systems, equipment and technology to meet the needs of your customers
Understand types of measurement and evaluation tools available to monitor customer service levels
Your role and responsibility:
Understand your role and responsibility within your organisation and the impact of your actions on others
Know the targets and goals you need to deliver against.
Customer experience:
Understand how establishing the facts enable you to create a customer focused experience and appropriate response
Understand how to build trust with a customer and why this is important
Training:The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. All training is to be delivered online.
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship.
Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.Employer Description:Route4 Solutions, based in Colwick, Nottingham, is a trusted logistics and workforce solutions provider, specialising in the seamless movement of goods across the UK. Operating through its two divisions – Route4 Logistics Ltd and Route4 Solutions Ltd – the business combines nationwide freight transport services with flexible workforce placement.
Through Route4 Logistics Ltd, the company delivers tailored transport solutions using its own fleet of vehicles, ranging from vans to HGVs, alongside a reliable subcontractor network. This enables them to serve a wide range of clients, ensuring goods are moved safely, efficiently, and on time.
Route4 Solutions Ltd complements this by acting as a specialist employment placement agency, connecting skilled subcontractors with logistics contracts and projects. This dual approach allows Route4 to support both the delivery of goods and the people behind the wheel, ensuring a complete end-to-end service.
With a reputation for reliability, flexibility, and customer focus, Route4 Solutions plays a vital role in the supply chain sector—helping clients keep their goods moving nationwide while providing opportunities for drivers and subcontractors to grow their careers.Working Hours :8:00am – 5:30pm Mon-Fri (1 Hour Lunch).Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Your duties will include:
Customer service, emails, messages
Problem-solving
Full training on printing equipment and maintenance
Plans to help streamline and improve business operations
Answering incoming calls and booking transport jobs
Inputting journey details into the booking system
Coordinating schedules and communicating with drivers
Updating customer records and trip logs accurately
Responding to email enquiries and customer messages
Assisting with general administrative and office tasks
Learning how to manage time, priorities, and customer service professionally
Assisting with adding to the website
Training:
Business Administrator Level 3 Apprenticeship
20% off-the-job training - Training schedule has yet to be agreed. Details will be made available at a later date
End-point assessment
Maths and English functional skills if required
Training Outcome:There may be a permanent position for the right candidate at the end of the apprenticeship. Employer Description:Pink Ladies Taxi's are leaders in female driven taxi service , we pride ourselves on the high quality of service. We believe that the key to a successful business is to listen to our customers' and this is where the vision came to life with a team of women taxi drivers to help people feel safe and secure.Working Hours :Monday - Friday, 7.30am - 2.30pm) 1 hour break.
Monday - Friday, 2.00pm - 9:00pm 1 hour break.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Creative....Read more...
As an Ingenuity Customer Service Apprentice, you’ll be the first point of contact for our valued customers, assisting with a wide range of enquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities:
Working across multiple channels including emails, phones, live chat and social media.
Work towards achievable department targets while maintaining high level quality at each point of contact.
Engaging with customers daily in a polite, professional manner.
Assisting customer with all queries regarding product advise and general customer service queries.
Collaborate with team members and different departments to enhance overall customer service.
Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Other Perks:
Free Breakfast and Lunch onsite every day for all apprentices
Free onsite parking
Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
Up to 50% staff discount on THG brands.• Access face-to-face and virtual appointments with our in-house GP.
Access our in-house CBT therapist.
Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
State-of-the-art on-site gym at our Manchester Offices.
Access to our on-site physio.
On site Dentist to make appointments for routine check ups, emergency appointments and more.
Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:THG Ingenuity support 100's of different brands across all areas of the retail and e-commerce industry, meaning no two days are ever the same! Some of our most well known household names are Look Fantastic, My Protein, Cult Beauty and many more. An apprentice here will have the opportunity to learn all about the brands, and what it takes to provide a customer experience like no other. All of our apprentices will be mentored and guided by some of the most experienced and knowledgable managers in the field, learning everything from the basic queries to providing specialised advice and guidance across all of our brands and websites. We provide brand training and product education across all areas meaning our customer service advisors understand how we don't just provide a basic response to customers, but a world class experience which ensures their retention and loyalty with us and all of our brands.Working Hours :Shifts to be confirmed (Monday - Sunday, 7.00am - 10.00pm, on a 3 week shift rotation. Includes working 1 in 3 weekends).Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
This role is ideal for individuals passionate about mechanics, problem-solving, and providing exceptional customer service.
Responsibilities:
Assist senior technicians in diagnosing, troubleshooting, and repairing various mechanical and electrical systems
Learn to perform routine maintenance tasks, including inspections, lubrication, and adjustments
Participate in equipment installations and upgrades under supervision
Develop proficiency in using diagnostic tools and equipment to identify issues accurately
Collaborate with team members to ensure timely completion of service requests and projects
Follow safety protocols and guidelines to maintain a safe working environment
Document service activities, including work performed, parts used, and customer interactions
Attend training sessions and workshops to enhance technical skills and product knowledge
Communicate effectively with customers to address inquiries, explain service procedures, and provide recommendations
Assist with inventory management, including tracking parts and supplies used during service operations
Training:Motor Vehicle Service and Maintenance Technician (light vehicle)Level 3 Apprenticeship Standard:
The programme lasts for at least 36 months (3 years) and you'll achieve a nationally recognised qualifications
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-learning modules
Your development is supported through your apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:With a rich heritage, Research Garage Group delivers exceptional customer service across our three state-of-the-art showrooms in Nuneaton and Hinckley, showcasing premier brands like Fiat, Alfa Romeo, Jeep, Abarth, Peugeot, and Fiat Professional.
We take pride in providing top-tier facilities, featuring modern showrooms with free Wi-Fi, comfortable customer lounges, and refreshments. Our cutting-edge workshops offer comprehensive servicing and MOTs for all makes and models.
Whether you're a returning customer or new to us, our extensive selection of high-quality new and used vehicles makes Research Garage Group your go-to destination year after year.Working Hours :Monday - Friday, 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do?We are a fast-growing e-commerce packaging company based in Barnet, North London and we are looking for a Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional that has the ability to communicate effectively and build strong client relationships then this could also be the role for you!We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location.We are seeking an enthusiastic and customer-focused Inbound Sales Adviser to join our team. The successful candidate will be the first point of contact for inbound customer enquiries, providing product information, processing sales, and ensuring a positive customer experience. The ability to communicate in a second language is a strong advantage, helping us better serve our diverse customer base.We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace.Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates that have a strong work ethic, desire to learn and can build strong relationships with their colleagues.In return we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, supportive working environment, and strong culture. We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing.Key Responsibilities
Handle inbound calls, emails, and online enquiries in a professional and timely manner.Provide accurate product/service information and guide customers through options to meet their needs.Convert inbound enquiries into sales while ensuring a customer-first approach.Record all interactions, leads, and sales activity in the CRM system accurately.Manage customer queries, complaints, and after-sales support, escalating where necessary.Work closely with colleagues in sales, marketing, and customer service to maximise customer satisfaction.Meet and exceed individual and team KPIs, including sales conversion, response times, and customer service scores.Maintain up-to-date knowledge of products, services, and promotions.Represent the company in a professional and positive manner at all times.
Skills & Requirements
Previous experience in sales, customer service, or a similar customer-facing role (inbound sales preferred).Strong communication and interpersonal skills, with a friendly and confident telephone manner.Ability to build rapport quickly and convert enquiries into sales.Good IT literacy, including CRM systems, email, and Microsoft Office.Highly organised with the ability to manage multiple enquiries simultaneously.Target-driven with a focus on delivering excellent customer experiences.Second language skills (spoken and written) are highly desirable and considered a strong advantage.Be resilient, energetic, enthusiastic, have a 'can do' attitude and dynamism.
Qualifications
Minimum: GCSEs (or equivalent) in English and Maths.Desirable: Further education or training in sales, customer service, or business administration.
What We Offer
Competitive salaryTraining and development opportunities.Friendly, supportive team environment.Opportunity to grow with a successful, expanding business.
Other Benefits
Career development opportunitiesOn-site parkingCasual dressSubsidised private health careVibrant and dynamic working environment
How to Apply:Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day-to-day operations.
Key Responsibilities:
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills:
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day-to-day operations.
Key Responsibilities:
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills:
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
At Arts Council, you will provide a customer facing service for the organisation by responding to telephone, online and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information in order for us to respond to enquiries effectively.
Key Responsibilities:
Delivering a timely, accurate and high quality service to internal and external customers.
Responding to telephone, online and written enquiries.
Undertaking basic research where required.
Maintaining an overview of Arts Council projects and initiatives, identifying any gaps in information held.
Acting as an advocate for the Arts Council, representing Customer Services at meetings.
Providing administrative support to the Head of Customer Services.
Candidates are required to comply with the Arts Council's Equality and Diversity policy, for which training will be given. You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues. You will be expected to work as part of a team that relies on open communication, flexibility and the ability to work with a diverse range of people.
What will you gain from the apprenticeship?
Level 3 Customer Service Specialist Apprenticeship qualification.
Extensive experience gained in a Customer Service Environment.
Understanding of the Arts and Culture sector.
Excellent benefits.
Working for an organisation with a genuine commitment to learning and development, in a supportive and collaborative environment.
Benefits:
Wellbeing Support.
Flexible and hybrid working.
Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas.
Pension scheme and life assurance.
Learning and development.
Shopping discount.
Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. Disabled, D/deaf and/or neurodivergent people, those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.
At Arts Council, you will be working towards a Customer Service Specialist Apprenticeship level 3 over the course of 18 months.
This vacancy will close for applications of the 18th October at 11:59pm.Training:Customer Service Specialist Apprenticeship Level 3, including Functional Skills in Maths and English.Training Outcome:Comprehensive career transition training to help you secure your next role once you have completed your apprenticeship.Employer Description:We are the national development agency for creativity and culture. We have set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish and where everyone of us has access to a remarkable range of high quality cultural experiences. We invest public money from Government and The National Lottery to help support the sector and to deliver this vision.Working Hours :Monday to Friday, 7 Hours per day, between the hours of 8.00am and 6.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Main duties:
To ensure excellent customer service meets customer promises and service standards of Adult, Children and Families by providing a high quality and efficient general administration support service
Assist with a range of administration duties involving highly sensitive and confidential information requiring initiative
Maintain specific databases, inputting and extracting data, maintain up to date accurate and quality data on appropriate systems
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Potential future job opportunities for the successful candidate with Hull City Council.Employer Description:Hull City Council’s Children & Families Services are looking to appoint an apprentice to join their friendly team at The North Locality Children's centre. They are looking for someone to assist with a range of Administration duties supporting the delivery of frontline Children and Families Service.
Due to the sensitive nature of our work the desire to protect and safeguard vulnerable children and young people is desirable, the data protection of our clients and their information is essential.Working Hours :Monday to Friday, working hours to be agreed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Good Interpersonal skills....Read more...
Job Title: Field Service Engineer
Location: Horsham Base/ International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits
About the Role
We are seeking a skilled and motivated Field Service Engineer to join our team at Chess Dynamics. In this role, you will provide expert field support to our customers worldwide, ensuring the stable operation of our advanced hardware and software products such as fire control systems, naval electro-optical surveillance, and land/vehicle surveillance systems. You will be responsible for installing, configuring, maintaining, supporting, and optimizing these systems to ensure total customer satisfaction.
Key Responsibilities
- Perform offsite repairs, installation, and configuration of Chess products and systems at customer locations
- Deliver after-sales support, servicing, and maintenance to ensure system reliability
- Generate clear and detailed post-visit reports including situation analysis and recommendations
- Assess, strip-down, repair, and test customer returns requiring service
- Support sales team demos, trials, and prepare demo equipment for customer presentations
- Test and evaluate new equipment and sensors alongside Sales and Engineering teams
- Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
- Lead factory acceptance testing (FAT) and participate in other customer activities as required
- Contribute to continuous improvement initiatives within the Customer Services function
Skills & Experience
Essential:
- Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
- Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
- Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
- Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
- Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
- Ability to work in challenging environments including outdoor, marine, and heights settings
- Willingness to travel worldwide at short notice and work extended hours as necessary
Desirable:
- Clean UK driving licence including class C1 for company vehicle use
- Current interest or knowledge in army/navy equipment and procedures
- Experience delivering maintenance and operator training to customers
- Previous Security Clearance (SC Level)....Read more...
Job Title: Field Service Engineer
Location: Horsham Base/ Some International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits
About the Role
We are seeking a skilled and motivated Field Service Engineer to join our team. In this role, you will provide expert field support to our customers worldwide, ensuring the stable operation of our advanced hardware and software products such as fire control systems, naval electro-optical surveillance, and land/vehicle surveillance systems. You will be responsible for installing, configuring, maintaining, supporting, and optimizing these systems to ensure total customer satisfaction.
Key Responsibilities
- Perform offsite repairs, installation, and configuration of products and systems at customer locations
- Deliver after-sales support, servicing, and maintenance to ensure system reliability
- Generate clear and detailed post-visit reports including situation analysis and recommendations
- Assess, strip-down, repair, and test customer returns requiring service
- Support sales team demos, trials, and prepare demo equipment for customer presentations
- Test and evaluate new equipment and sensors alongside Sales and Engineering teams
- Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
- Lead factory acceptance testing (FAT) and participate in other customer activities as required
- Contribute to continuous improvement initiatives within the Customer Services function
Skills & Experience
Essential:
- Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
- Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
- Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
- Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
- Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
- Ability to work in challenging environments including outdoor, marine, and heights settings
- Willingness to travel worldwide at short notice and work extended hours as necessary
Desirable:
- Clean UK driving licence including class C1 for company vehicle use
- Current interest or knowledge in army/navy equipment and procedures
- Experience delivering maintenance and operator training to customers
- Previous Security Clearance (SC Level)....Read more...
Build, develop and maintain good working relationships internally and externally with existing customers, responding to requests efficiently and courteously.
Gathering market and customer data/information.
Prospect for new business by contacting potential customers and promoting the benefits of making purchases with Cooper & Jackson, as opposed to other companies.
Negotiate terms of an agreement, closing sales and variations in price, delivery and specifications.
Liaise with suppliers to check on the progress of existing orders.
Check quantities of goods in stock.
Provide customers with quotations.
Understand and aim to pre-empt the individual needs of each customer.
Carry out calls to develop and expand business with existing customers.
Carry out proactive sales calls to prospective customers, including cold calling.
Process customer orders and follow up on quotes, outstanding orders, etc.
Liaise with customers to successfully resolve any potential issues and increase sales revenues as appropriate.
Provide high levels of customer service to achieve customer complete satisfaction.
Once trained, you will work to exceed KPI’s set and personal sales target.
Training Outcome:Gain a permanent position in a steel service centre and become capable of maximising company revenue by managing existing customers accounts, and, opening new. Raising and processing customers’ orders, ensuring all aspects meet the requirements of the customer and the company.Employer Description:Cooper and Jackson is an employee owned steel processing business in the heart of the black country. A specialist in its field it aims to offer a top class service while still delivering consistent quality.Working Hours :Monday – Thursday 8.30am – 5pm. Lunch Break - 1 hour each day unpaid. Friday 8.30am – 3pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to customer calls, emails, and faxed requests in a timely and professional manner.
Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.)
Accurately key orders into the system.
Manage and coordinate special pricing and customer portals.
Check stock and inventory availability to confirm orders.
Make special requests such as color matching, special sales order process or (ERP) orders.
Ensure all orders are shipped and invoiced promptly and accurately.
Keep customer and/or sales representatives advised of anticipated ship dates and any order delays.
Proactively communicate changes to orders.
Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced.
Follow ISO required procedures as related to the customer service function.
Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
Suggest potential alternatives/solutions to customer concerns.
Supply MSDS upon request and as required.
Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
EDUCATION REQUIREMENT: High school diploma or general education degree (GED)
EXPERIENCE REQUIREMENT: One to two years related experience and/or training
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Must be able to clearly communicate verbally and in written form in a professional manner.
Strong proficiency with Microsoft Office applications required.
Understanding of Lean Management Principles is an asset.
SAP experience preferred.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $46,057 and $52,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
As a Resourcing & Customer Service Assistant, you’ll be at the heart of our talent pipeline. You’ll help grow and maintain a high-quality candidate pool, support our Talent Partners, and ensure hiring managers have access to the people they need, when they need them. Every placement you help make directly impacts local services, from social care to public health, making a real difference in the community.Training Outcome:Full time role in Customer Service/Admin/Recruitment.Employer Description:Connect2Halton is part of Halton & Kent Commercial Services Ltd, a specialist managed service provider within Commercial Services Group (CSG) — the UK’s largest local authority-owned trading company. We work in partnership with Halton Borough Council to deliver high-quality recruitment solutions, ensuring the right people are in the right roles to support essential public services. As a wholly owned subsidiary of local government, our profits go directly back into frontline services.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working....Read more...
As a Resourcing & Customer Service Assistant, you’ll be at the heart of our talent pipeline. You’ll help grow and maintain a high-quality candidate pool, support our Talent Partners, and ensure hiring managers have access to the people they need, when they need them. Every placement you help make directly impacts local services, from social care to public health, making a real difference in the community.Training Outcome:Full-time role in Customer Service/Admin/Recruitment.Employer Description:Connect2Halton is part of Halton & Kent Commercial Services Ltd, a specialist managed service provider within Commercial Services Group (CSG) — the UK’s largest local authority-owned trading company. We work in partnership with Halton Borough Council to deliver high-quality recruitment solutions, ensuring the right people are in the right roles to support essential public services. As a wholly owned subsidiary of local government, our profits go directly back into frontline services.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working....Read more...
Preparing food and drinks in line with hygiene and safety standards
Serving customers at the counter and providing excellent customer service
Handling payments using the till and card machine
Assisting with stock rotation, restocking shelves, and checking deliveries
Maintaining cleanliness in the café, including wiping tables, sweeping, and mopping floors
Washing up and keeping kitchen/food prep areas tidy
Following food hygiene, health & safety, and allergen procedures
Supporting team members with daily tasks to ensure smooth café operations
Helping set up the café before opening and assisting with closing procedures
Training:
Customer Service Proctitioner Level 2
Delivered both onlien and face to face in the workplace
Support with maths and English is required
Training Outcome:Possible full time role within the business is the postion is available.Employer Description:Local Bakery/takeaway offering delicious options for breakfast and lunch. We pride ourselves of excellent service, food and customer experience.Working Hours :09.30 - 13.30, Monday to Friday, with an additional 4 hours to be focussed on your learning and apprenticeship training.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As a Field Service Engineer, your main responsibility will be ensuring the safe execution of service projects. You'll work on tasks related to servicing, upgrading, and extending the life of switchgear and ancillary equipment at our offices, workshops, and customer sites in the UK and abroad, including offshore and marine environments.
Key Responsibilities
Provide technical support and advice to customers.
Generate service-related quotations.
Perform switchgear service, maintenance, upgrades, and fault finding.
Participate in the out-of-hours call-out service.
Qualifications
Apprenticeship in electrical engineering.
Minimum ONC level in Electrical Engineering or equivalent.
Experience with technical reports and electrical switchgear.
Offshore or marine experience preferred.....Read more...
As a Field Service Engineer, your main responsibility will be ensuring the safe execution of service projects. You'll work on tasks related to servicing, upgrading, and extending the life of switchgear and ancillary equipment at our offices, workshops, and customer sites in the UK and abroad, including offshore and marine environments.
Key Responsibilities
Provide technical support and advice to customers.
Generate service-related quotations.
Perform switchgear service, maintenance, upgrades, and fault finding.
Participate in the out-of-hours call-out service.
Qualifications
Apprenticeship in electrical engineering.
Minimum ONC level in Electrical Engineering or equivalent.
Experience with technical reports and electrical switchgear.
Offshore or marine experience preferred.....Read more...
In this role, you’ll help with day-to-day administration tasks and provide excellent customer service support for our GoCruise & Travel Franchise as well as our Fred. Holidays Tour Operation. Don’t worry if you’re new to this, full training and ongoing support will be provided to help you succeed.
Main tasks will include:
Issuing booking documentation for both trade and customer bookings
Invoicing and ticketing
Processing customer payments and resolving unpaid balances
Dealing and completion of incoming supplier emails and post
Handling and solving complaints
Gathering and inputting of customer personal information
Handling inbound and outbound phone calls from customers, agents and Franchisees
Provide support to the Team Leaders as required
Training:This is an apprenticeship; the successful candidate will work towards the Customer Service Specialist Level 3 qualification which has an estimated course duration of 15-months.
This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.Training Outcome:After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business. Employer Description:Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.Working Hours :Monday - Friday between the hours of 08:30am and 5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
We're looking for a Senior Regional Service Engineer to join a dedicated service team, where you'll play a key role in upholding the brand and delivering outstanding service to customers. With a salary of £38760 + £36000 London Weighting to £40,000 + £3600 London Weighting after probation £50,000 +with overtime.
This is a hands on, field based role, focused on the service and repair of industrial and municipal cleaning equipment. You'll be representing a globally respected company with a strong customer-first approach.
Location Requirements
To ensure efficient coverage, candidates must be based in South East London - ideally around Tower Hamlets, West Ham, or nearby areas.
Key Responsibilities for the Senior Regional Service Engineer:
Maintain and repair a wide range of cleaning equipment to a high standard
Diagnose faults and complete accurate service reports and records
Liaise with the Regional Service Manager and Scheduler to manage daily activities
Manage van stock and parts levels in line with customer requirements
Support and coach others as part of your team
Identify potential sales leads and pass them to the relevant team
Maintain strong customer relationships with a professional, proactive attitude
What You'll Need for Senior Regional Service Engineer:
Experience in electrical, mechanical, hydraulic, pneumatic, diesel-powered equipment
Municipal, FLT, plant hire, HGV, or agricultural machinery experience is ideal
Confidence working independently in the field and supporting others
Good IT and organisational skills
Full UK driving licence and willingness to travel (including occasional overnight stays)
Passport preferred for potential training in Germany
What's in it for You
Starting salary: £38760 with £3600 London Weighting rising to £40,000 +£3600 London Weighting, after probation with London Weighting
OTE approx. £50,000+ with overtime
London weighting included
Fully expensed van (optional private use)
All tools provided
25 days holiday + bank holidays + your birthday off
Pension scheme, health plan, sick pay, critical illness cover
End of year discretionary bonus
Staff discounts and plenty of social events
Career development in a supportive and innovative environment
Training & Onboarding
New starters follow a detailed 12 week training plan, including factory led courses, electrical and pressure washer modules, and support using company systems. You'll be paired with experienced engineers and receive ongoing development throughout your time.
....Read more...
We're looking for a Senior Regional Service Engineer to join a dedicated service team, where you'll play a key role in upholding the brand and delivering outstanding service to customers. With a salary of £38760 + £36000 London Weighting to £40,000 + £3600 London Weighting after probation £50,000 +with overtime.
This is a hands on, field based role, focused on the service and repair of industrial and municipal cleaning equipment. You'll be representing a globally respected company with a strong customer-first approach.
Location Requirements
To ensure efficient coverage, candidates must be based in South East London - ideally around Tower Hamlets, West Ham, or nearby areas.
Key Responsibilities for the Senior Regional Service Engineer:
Maintain and repair a wide range of cleaning equipment to a high standard
Diagnose faults and complete accurate service reports and records
Liaise with the Regional Service Manager and Scheduler to manage daily activities
Manage van stock and parts levels in line with customer requirements
Support and coach others as part of your team
Identify potential sales leads and pass them to the relevant team
Maintain strong customer relationships with a professional, proactive attitude
What You'll Need for Senior Regional Service Engineer:
Experience in electrical, mechanical, hydraulic, pneumatic, diesel-powered equipment
Municipal, FLT, plant hire, HGV, or agricultural machinery experience is ideal
Confidence working independently in the field and supporting others
Good IT and organisational skills
Full UK driving licence and willingness to travel (including occasional overnight stays)
Passport preferred for potential training in Germany
What's in it for You
Starting salary: £38760 with £3600 London Weighting rising to £40,000 +£3600 London Weighting, after probation with London Weighting
OTE approx. £50,000+ with overtime
London weighting included
Fully expensed van (optional private use)
All tools provided
25 days holiday + bank holidays + your birthday off
Pension scheme, health plan, sick pay, critical illness cover
End of year discretionary bonus
Staff discounts and plenty of social events
Career development in a supportive and innovative environment
Training & Onboarding
New starters follow a detailed 12 week training plan, including factory led courses, electrical and pressure washer modules, and support using company systems. You'll be paired with experienced engineers and receive ongoing development throughout your time.
....Read more...
Part time PCV Driver
Days of work: 7 Days availability Shifts: Varied Pay: £15.43
Reporting to: Ground Transport Operations Coordinator
ROLE PURPOSE:
To provide an excellent service to our clients customers by driving our internal bus fleet. As a key part of the team, you will be providing amazing customer journeys with elevated levels of service.
PRINCIPAL RESPONSIBILITIES:
Transport the clients passengers and staff from various locations on-site to the allocated destinations by driving our internal fleet of vehicles.
Work a varied shift pattern providing 24/7 cover for the operation
Support the clients drive for 0 carbon emissions by working with the clients teams and technology to provide an effective on demand service
Comply with all internal and external policies, procedures and legislation that apply to your role
Take responsibility for the welfare comfort and safety of all passengers utilising the bus services
Carry out daily inspections on systems and equipment fitted to the PCV fleet, including daily inspection vehicle checks
Monitor the utilisation of equipment and vehicles including refuelling and daily upkeep of vehicles
Provide excellent customer service, responding to customer enquiries, and resolving situations swiftly
This is not intended to be an exhaustive list, and the role holder is expected to undertake any duties reasonably required to fulfil their role and support the clients business objectives.
Mego Employment Ltd acts as an employment agency for permanent positions and an employment business for temporary roles.....Read more...
