An exciting opportunity that offers a varied workload.
The apprentice will develop skills in a number of areas, including:
Safe storage of parts
Dealing with customers both face to face and by telephone
To process and solve customer queries
Look to promote continuous improvement in customer service
Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
Training:Customer Service Specialist Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
We use a blended learning approach a mixture of Face to Face , Virtual Classrooms and Classroom teaching at the DAF Academy
Training Outcome:
Full time role , and progression pathways
Employer Description:The Harris DAF Lea Valley dealership is one of the largest single site commercial vehicle dealerships which is ideally located to host customer and manufacturer meetings
The management team pride ourselves on delivering quick, efficient aftersales service that always has the customer’s requirements in mind ensuring that vehicle downtime is kept to a minimum.Working Hours :Monday to Friday (Weekends may be a requirement) this will be discussed and confirmed at InterviewSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction.
As the Sales Manager, you will be responsible for supervising, supporting, and motivating the sales administration team to ensure high performance and engagement. Acting as the main point of contact for key customer accounts, you will maintain strong relationships and work closely with internal teams to deliver seamless customer service.
Responsibilities
- Supervise, support, and motivate the sales office team to ensure high performance and engagement
- Act as the main point of contact for key customer accounts, maintaining strong relationships
- Assist the Head of Sales in managing and supporting the sales team's daily requirements
- Monitor and improve response times to customer queries and orders
- Provide guidance and support to team members on customer communication and problem-solving
- Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service
- Analyse current processes and recommend improvements to enhance team efficiency and service levels
- Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management
- Track customer interactions, ensuring the CRM system is regularly updated
- Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training
- Ensure customer service standards and company policies are upheld across all interactions
Requirements
- Experience in Sales Management or a Supervisory role
- Proven experience in the manufacturing or construction industries
- Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
- A strong customer-centric approach to problem-solving and ensuring customer satisfaction
- Organised, detail-oriented, and able to work under pressure and meet deadlines
- Flexible and open to change within a dynamic and fast-paced environment
- Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms
- Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills
- A strong team player with strong Excel skills and good analytical skills
Benefits include:
- Competitive salary
- Company bonus scheme
- 25 days holiday plus bank holidays
- Early finish on Fridays
- Pension scheme
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Responsibilities include but are not limited to:
Advise customers about necessary Service / Parts for routine maintenance / repairs
Answer telephone queries and respond to customers’ needs
Collect data from customers to facilitate and qualify the customer service or repair requirements
Prepare repair order documents including pricing up parts required
Deal with queries and complaints in a professional manner
Demonstrate consistent good customer service
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
As the Apprentice Supply/Inventory Planner for the Reverse Logistics team, you will learn and eventually be responsible for placing Service Inventory Purchase Orders and ensuring product availability for repair orders from JCI’s internal and external EMEA customers.
You’ll play a key role within the EMEA PTP Planning team, focused on maintaining adequate stock levels across our Service & Repair departments in the UK and the Netherlands.
You will focus on delivering best-in-class customer service which will involve close collaboration with the Customer Service, Reverse Logistics, and Service teams to ensure timely and efficient fulfilment
You will learn to use SAP and JDE ERP systems. This will allow you to ensure the product is purchased and / or transferred to the correct distribution warehouse and where necessary allocated to the correct repair Orders.
You will support the Customer Service/ Reverse logistics and repair teams by keeping delivery information updated to ensure product is dispatched efficiently and on time for repair requirements.Training:
You will enrol onto a qualification with our training provider Remit
This will be done remotely whilst working in your role
Training Outcome:
Once qualified candidates will have the option to explore a variety of different roles within our business
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday- Friday 9am- 5pm or as per the business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Patience....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join our client, a leading independent sewage treatment specialist serving businesses, local authorities, charities, and residential customers across Southern England.
As a Customer Service Coordinator, you will coordinate and allocate maintenance tasks to engineers using scheduling software. This full-time role offers salary range of £25,000 - £28,000 and benefits.Ideally, you will have some accounts experience especially with Xero (full training provided)
You will be responsible for:
* Handle and route incoming calls promptly, ensuring a professional and courteous response.
* Process purchase invoices and accurately maintain service and financial records.
* Organise and manage calendars, arranging appointments and service schedules.
* Support basic bookkeeping functions using Xero
* Prepare and update documents, spreadsheets, and presentations using Microsoft Office tools.
* Deliver general administrative support across multiple departments as required.
What we are looking for:
* Previously worked as a Service Administrator, Service Coordinator, Operations Coordinator, Operations Administrator, Accounts Administrator, Support Coordinator, Scheduler, Planning Administrator, Office Administrator, Engineering Administrator, Contracts Administrator, Technical Administrator, or in a similar role.
* Ideally have 2 years of experience in customer service and 1 year in scheduling.
* Ideally, you will have some accounts experience especially with Xero (full training provided)
* Skilled in using Microsoft Office applications (Word, Excel, PowerPoint).
* Excellent telephone manner and interpersonal skills.
* Experience in scheduling and accounting software would be preferred.
What's on offer:
* Competitive salary
* Company pension scheme
* Free on-site parking
Apply today - this is a fantastic opportunity to join a supportive and professional team!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
....Read more...
Listen attentively to client requests and needs and make relevant recommendations
Provide written quotations
Contact new and existing customers in line with company sales strategy
Record calls, emails and set follow up tasks using the company’s CRM system
Inputting new customer details and raising/sending invoices
Dealing with existing customer enquiries and ensuring their needs are met
Develop and maintain sales pipeline
Training:The role is supported by 20% off the job training and the qualification supporting this role is the apprenticeship Customer Service Level 2 standard. This is all undertaken in the office. Training Outcome:After training there could be an opportunity to progress to a Customer Account Management role.Employer Description:Pager Call Systems was founded in 2008 and is based in Northampton, with excellent transport links and free car parking. Our company supplies a comprehensive range of on-site communication systems to wide range of industries throughout the UK and Europe. These include restaurants, hospitals, leisure venues, hotels, offices, and major retailers. At Pager Call Systems we are proud of our high level of customer service, and we understand that great products are just part of the solution. We believe that attentiveness to our customers and high quality after sales service is crucial in separating us from our competition.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Number skills,Team working,Initiative,Proficient in Microsoft Office,Keen to learn,Customer focused attitude....Read more...
During your apprenticeship, you will rotate through key departments to gain a 360-degree view of our operations. Your development journey will include:
Gaining exposure to Transport, Customer Service, and Operations during your first 6 months.Attending regular training sessions covering professional driving standards, vehicle safety, fuel efficiency, incident management, safe loading, and customer service.Spending 1 week per month shadowing an experienced driver to build practical knowledge.Beginning Category C driver training and DVSA testing at the 6-month mark.Driving under supervision as a Trainee Driver from months 7–12, applying safe and compliant practices.Participating in ongoing mentoring, development reviews, and assessments throughout your apprenticeship.Handling the collection and exchange of 240-litre wheelie bins containing food and catering waste, including loading and unloading at customer sites.Performing daily vehicle checks, maintaining cleanliness and safety standards.Accurately completing all required documentation and using PDAs for route logging and service tracking.Acting as a professional ambassador for ReFood, ensuring excellent service to our clients.Training:This structured 12-month LEvel 2 Urban Driver apprenticeship is designed to provide practical experience, valuable industry insight, and formal driver training—setting you up for long-term success in the logistics sector.Training Outcome:Setting you up for long-term success in the logistics sector.Employer Description:Why Join ReFood?
At ReFood, we’re not just offering a job — we’re investing in your future. You'll be joining a team committed to sustainability, innovation, and career progression. Upon successful completion of the programme, you will be equipped with a Category C licence, practical experience, and the potential to transition into a permanent Service Delivery Driver role.Working Hours :Monday to Friday, 40 hours per weekSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
During your apprenticeship, you will rotate through key departments to gain a 360-degree view of our operations. Your development journey will include:
Gaining exposure to Transport, Customer Service, and Operations during your first 6 months.
Attending regular training sessions covering professional driving standards, vehicle safety, fuel efficiency, incident management, safe loading, and customer service.
Spending 1 week per month shadowing an experienced driver to build practical knowledge.
Beginning Category C driver training and DVSA testing at the 6-month mark.
Driving under supervision as a Trainee Driver from months 7–12, applying safe and compliant practices.
Participating in ongoing mentoring, development reviews, and assessments throughout your apprenticeship.
Handling the collection and exchange of 240-litre wheelie bins containing food and catering waste, including loading and unloading at customer sites.
Performing daily vehicle checks, maintaining cleanliness and safety standards.
Accurately completing all required documentation and using PDAs for route logging and service tracking.
Acting as a professional ambassador for ReFood, ensuring excellent service to our clients.
Training:This structured 12-month Level 2 Urban Driver apprenticeship is designed to provide practical experience, valuable industry insight, and formal driver training—setting you up for long-term success in the logistics sector.Training Outcome:Setting you up for long-term success in the logistics sector.Employer Description:Why Join ReFood?
At ReFood, we’re not just offering a job — we’re investing in your future. You'll be joining a team committed to sustainability, innovation, and career progression. Upon successful completion of the programme, you will be equipped with a Category C licence, practical experience, and the potential to transition into a permanent Service Delivery Driver role.Working Hours :Monday to Friday, 40 hours per week, times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties will include but will not be limited to:
Assisting with MOT work
General repairs
House keeping
Brushing up
Cleaning tools
Ensure that admin and customer service duties are completed including updating job cards and providing quotations and estimates
You will shadow qualified technicians to learn first hand how to service, maintain and repair vehicles, as you progress and your confidence and experience grows you will start completing tasks on your own
Training:
Motor vehicle service and maintenance technician - light vehicleLevel 3 Apprenticeship Standard
This apprenticeship is 1 day release to Macclesfield College
Training Outcome:
There may be a fulltime position available upon the successful completion of this apprenticeship
Employer Description:About our garage:
Since we were originally established in 2012, we have worked tirelessly to build a strong reputation for our local Macclesfield garage. We have expert technical and mechanical knowledge as well as excellence in customer service. 1 Stop Motors (Cheshire) Ltd offer a first class, efficient and friendly service. What’s more, we are always willing to go the extra mile. Our team will take the time to discuss your requirements in detail. In addition to this, we pledge to always be upfront about prices. This is so that you can avoid nasty surprises when you come to collect your car.Working Hours :Monday - Friday, 07:00 - 17:30 Saturday, 07:00 - 13:00Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Holt Executive are partnered with a leading design and manufacturing business with a cutting-edge product range that aids specific customer requirements, servicing a variety of markets across the globe including the Defence and Surveillance industries.
They require a Field Service Engineer to provide field support to customers worldwide ensuring the stable operation of hardware & software products. This will involve installing, configuring, maintaining, supporting, and optimizing all products and systems, which includes fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems.
Key Responsibilities for the Field Service Engineer:
- Offsite repairs to products and systems, and installation of new products at customer sites.
- After sales support and servicing to customers.
- Generating post site visit reports to include any recommendations and/or future actions.
- Strip-down / survey, repair, and test allocated customer repair returns.
- Testing and evaluating potential new equipment, sensors/cameras etc.
- Preparation of risk assessments and SSOWs for installation/commissioning activities.
- Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities.
Key Skills & Experience for the Field Service Engineer:
- Experience of complex systems maintenance with electrical and mechanical assembly tools.
- Electronics knowledge, including microcontrollers, with an understanding of basic control theory.
- Competent mechanical and electro-mechanical skills and understanding.
- A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates.
- Comfortable working in exposed or adverse conditions at land and sea, including working at heights and with large heavy equipment.
- Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies).
- Clean driving licence with class C1 is desirable for driving company test vehicle.
Company Benefits:
- 37.5 hour working week. Company Compensation Policy applies to overtime hours.
- Lunchtime finishes on a Friday.
- 28 days annual leave plus bank holidays.
- Christmas closure.
- Group pension plan matched contributions up to 5%.
- Income protection scheme and Employee Assistance Programme.
- Employee Help@Hand service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations.
- Life assurance policy, including bereavement counselling and probate helpline.
- Company shares incentive plan and save-as-you-earn scheme.
- Group electric vehicle salary sacrifice scheme.
Security Clearance Requirements:
Due to the nature of the business, applicants need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.
If your skills and experience match this Field Service Engineer opportunity, we encourage you to apply now!....Read more...
Assisting with and completing all trade daily administrative tasks
Assisting with the monitoring and actioning of the trade issue log. To learn to identify reoccurring issues and resolving these issues with the customer to ensure Ellgia deliver successful services
Understanding and actioning driver service/site requests which could consist of updating customer accounts with access instructions, access codes, health and safety tasks etc.
Understanding and learning the range of customer types Ellgia have and learning how to deal with problems in order to put forward to sales for an account review/resolution
Learning the products and services Ellgia offer in order to identify opportunities for upselling of products and/or services
Processing of broker orders, service amendments and enquiries or queries
Understanding the basics of the management reports to enable these to be updated regularly
Providing administrative support to the Leicester team
Training:Qualification:
Level 3 Apprenticeship Standard in Business Administrator
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Delivery Method
Within the first 15-months additional training is delivered at Loughborough College, one morning a week for 12-weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor
Training Outcome:Upon successful completion of the apprenticeship there is scope for the applicant to progress into a Customer Service Advisor role.Employer Description:Ellgia specialises in offering bespoke, cost-effective environmental solutions to commercial, trade and residential customers ensuring the highest levels of service, compliance, and management information for waste management and disposal services.Working Hours :Monday - Friday: 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience....Read more...
Maintenance Technician
Mechanical Bias
Construction Equipment / Vehicles
Up to £35,000 per annum
Day Shifts Mon-Fri RM20 5QS
33 Days Holiday, Life Assurance, Pension 8% matched
Do you have experience maintaining/repairing vehicles, mechanical equipment or hydraulics? If so, please read on, we have an exciting opportunity for you..
We are looking for a Workshop Engineer in the Grays area to join a growing aftersales and service team for a market leader in construction equipment. Due to nationwide growth, the company is expanding their workshop team. This is a full-time in-house position responsible for the maintenance, service, and repair of all plant and machinery/product range. This role is commutable from the RM20 postcode.
Other suitable job titles could include: Mechanic, Mechanical Fitter, Maintenance Fitter, Plant Engineer, Vehicle Technician, Maintenance Engineer, Service Engineer, Plant Technician or Service Technician.
The Role - Maintenance Technician:
- Service and maintenance of a wide range of petrol and diesel-powered plant machinery/ equipment.
- Manage workload efficiently while maintaining high levels of customer service and performing necessary administrative duties.
- Ensure that team objectives and goals are carried out and achieved.
- Possess a working knowledge of industry standards, product details, and company services.
- Ability to read and interpret electronic and hydraulic drawings (training can be provided)
- Work closely with the Service Centre Manager to maintain compliance with industry regulations and laws.
- Resolve service problems and improve current service methods to enhance productivity and customer service.
- Ensure all standards are met and that repair work is carried out correctly and thoroughly.
- Collaborate with both internal team members and external customers as part of a solution-based service process.
Key Candidate Requirements - Maintenance Technician:
- Experience repairing mechanical equipment and/or vehicles
- Experience working with electrical and hydraulic equipment, including petrol and diesel-powered machinery.
- Holds a mechanical or engineering-related qualification (desirable)
- Lives within a commutable distance to Grays daily RM20
- Strong troubleshooting skills and ability to respond to customer concerns.
- Valid UK driving licence. (desirable)
- Resourceful and capable of working independently.
- Ability to multitask with shifting priorities and work productively under pressure.
- An ethical and trustworthy approach to work.
Salary / Package - Maintenance Technician:
- £30,000-£35,000 per annum
- Monday - Friday Day Shifts 37.5 hours
- 33 days holiday (including bank hols)
- Up to 8% matched pension
- Overtime
- Further training opportunities: IOSH, H&S Training, NVQ
- Life Assurance x6
Interested? To apply for this Maintenance Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL....Read more...
The Company:
A market leading diagnostics company.
Global business
A progressive, high-tech healthcare business.
Invest in their staff.
Offer career progression opportunities.
The Role of the Customer Support Engineer
Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset
Attending to breakdowns, repair and PPM.
Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio.
Will also be providing customer training on the equipment
Covering the IVD portfolio
Full Product and training provided
Benefits of the Customer Support Engineer
£52,170 basic salary with some flex potentially depending on experience
Bonus 12% of Salary
Car or £7200 allowance
Group Income Protection
Employee Assistance Programme
Pension
Life Assurance,
Benefit Funding
The Ideal Person for the Customer Support Engineer
Must have an engineering qualification, Bsc or HND of equivalent
Ideally you will have clinical pathology diagnostics experience
Will look at other complex medical equipment such as MRI systems
An ambitious and motivated, qualified field service professional
You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
A logical and process-driven mindset driven & ability to manage personal time?
Disciplined to deliver service support in line with service KPIs?
Quick learner?with innovative and continual improvement mind-set?
Experience of “on-site” customer-facing engineering support
Proven track record of troubleshooting experience?
Good working knowledge of electronics, electro-mechanical systems and information technology
Knowledge of Customer Relationship Management
A valid driver’s license and indefinite rights of working in UK are required
Must be living in Hampshire or Dorset
If you think the role of Customer Support Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Working alongside experienced staff, you’ll learn to assist with food and drink preparation, provide great customer service, and support a high-quality catering service during a sensitive time for bereaved families.
As part of your apprenticeship, you’ll support the team by:
Assisting with the preparation and serving of food and drinks for wakes and other functions
Supporting day-to-day tasks in the Café and Reception suite under supervision
Helping to maintain clean, hygienic, and welcoming facilities
Learning how to prepare hot and cold beverages and light food items
Helping with stock control, checking supplies, and keeping areas well organised
Assisting with basic admin tasks such as taking messages, processing simple bookings, and updating records
Providing polite, respectful service to members of the public, including bereaved families
Attending training and learning about health and safety, food hygiene, and customer service standards
Supporting the promotion of the catering service through events and activities as required
Training:At the end you will gain a Level 2 Production Chef Qualification and any Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, virtually and you will receive visits from a college assessor.
The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & Diversity.Training Outcome:This apprenticeship is offered on a fixed-term basis. However, the skills, knowledge, and experience you gain will provide a strong foundation for future opportunities in the catering and hospitality sector. You’ll develop a range of valuable skills, such as food and drink service techniques, health, safety, and hygiene practices, delivering customer service in sensitive settings, effective communication and teamwork, understanding catering operations within a public service environment and basic administration and stock management.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Mon-Fri (8.30am - 5.30pm) Some weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Wear PPE,Empathy & Sympathy,Flexible....Read more...
Technical Operations Manager - FM Service Provider - North West London - Iconic Building - Up to £80,000 plus packageAre you a Technical Operations Manager looking for a new challenge? Do you want to work on one of London's most iconic buildings? If the answer is yes, then read on......A fantastic opportunity has arisen to work for a privately owned FM Service Provider situated in North West London. CBW are currently recruiting for a Technical Operations Manager to be based on an Iconic & Landmark building in North West London. The role will provide line management to the supervisory and engineering team whilst maintaining a proactive customer interface to ensure a high standard of both service delivery and customer care. You will be required to Implement plans and actions through your leadership skill to all direct reports, for the profitable operation and growth of contractual business through the provision of high quality service to the customer on site. Hours of work will be 08:00am to 17:00pm, Monday to Friday and there is also an opportunity for overtime as and when needed. There is also parking available on site.Key duties & responsibilities:Lead the team in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary and escalating to the Account Director as appropriate.Support the delivery of Compliance Policy and statutory requirements across the contract in line with the client requirements.Monitor and ensure all corrective actions arising from Health and Safety audits are implemented within agreed timescales for the business unit, ensure all prescribed H&S systems, process and procedures are being utilised as intended by the businessEnsure continued service & efficiency improvement providing the client with innovative service ‘value add’ and interaction.Ensure technical operation commitments are met and ideally exceeded.Ensure risk mitigation measures are in place for the assets under contract, including Permit to Work procedures, RAMS, SOP’s and EOP’s.Ensure staff are suitably trained and competency is regularly assessed.Ensure that all engineers are trained and competent to carry out their role and there are adequate Authorised Persons available to operate the site.Develop and maintain technical and regulatory standards and requirements for maintenance.Ensure use / implementation of the business unit / client CAFM systems and ensure data integrity retainedRequirements:Fully qualified to C&G, HNC or higher in Electrical/Mechanical Engineering or related field (Highly desirable)Previous experience within a fast moving maintenance environment; manufacturing would be ideal. Up to date knowledge of business-critical services/systemsFull understanding of Statutory Compliance. IT literate and conversant with Microsoft Office, Outlook and Project.Customer focussed and able to communicate at the highest level within client organisations.Excellent written and spoken communication skillsAbility to deal with people at all levelsBroad understanding of construction Health and Safety law and legislation....Read more...
Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?
Are you looking for an opportunity that provides both challenges and rewards? Then look no further.
Due to continued expansion, we are currently seeking to recruit an Apprentice Parts/Service Advisor based from our Longridge Depot.
We are a small close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.
Our rewards often come in the form of the satisfaction that doing the job well brings.
We are looking for a well-motivated individual with a desire to exceed our customers' expectations in every way to work as part of an experienced and dedicated team.
About The Role:
As an Apprentice Parts/Service Advisor, your day-to-day role will include:
Undertake a two-year apprenticeship in business admin, you will at the end of the apprenticeship be awarded a level 3 qualification in business admin
Assisting with customer enquiries over the counter and on the phone
Working with colleagues in the parts, service and sales departments
Managing stock
Ordering parts via JCB's online catalogue
Liaising with our engineers who support our customers all over the country
Detailed training will be given by your colleagues and our specialised training team, who have recently developed a bespoke training programme for our parts staff. This includes familiarisation sessions with the wide range of plant machinery that we provide and support, as well as some technical instruction to improve your understanding of how this equipment works.
This Apprentice Parts/service Advisor position is a great opportunity for someone who is able to work independently. Once you have gained an understanding of our processes and procedures, you will be supported in developing this aspect of our parts business further, working closely with management to achieve the best standards of service in the industry.Training:
Level 3 BTEC Diploma in Business Administration
Functional skills - English, maths (if not already achieved)
Training Outcome:At the end of the apprenticeship, a permanent position will be offered.
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.Employer Description:In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of what we do and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers.Working Hours :Monday - Friday - 08:00 - 16:30Skills: Communication skills,Initiative,Flexible, customer-focused,Good interpersonal skills,Highly self-motivated,'Can-do' attitude,Strives for excellence....Read more...
Your primary role will be making calls to actively create new leads with new contacts and build relationships with decision makers
Call through our existing customers to update them on new products
Contact new customer after installs to ask for feedback on their experience and testimonials/referrals
Accompany the BDMs to sales meeting to gain experience for face-to-face customer communication
Take control of our social media accounts, creating posts and content for the business to drive engagement with our existing customers
Answer and deal with all incoming calls to the office
Training:Customer Service Practitioner Level 2.Training Outcome:Opportunity to progress to a Business Development Manager with an increased basic salary, commission and car allowance.Employer Description:We believe that our customers don’t need technical jargon and they
don’t need more problems. They just need solutions, preferably
cost-effective ones that save time, money and hassle. Our capability
comes from over 30 years of experience in the field. Our integrity
comes from being transparent and trustworthy – we don’t sell you
stuff and move on, we’re in it for the long-haul. And, finally, our
service delivery comes from a passion for exceptional customer
service.Working Hours :You will be working from our Little Horwood office, for 6-hours per day, between 9am - 5.30pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Safe storage of partsHandling storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Training:
We use a blended learning approach
Face to face with a Skillnet Skills Coach
Mentor in the workplace
Visits throughout the apprenticeship to the MAN Training Academy
Training Outcome:
Mentor
Team Leader
Employer Description:Fishlake Commercial is a family-owned business that was established in 1984 and has grown steadily over the years
A real commitment to our customers ensures you will receive top quality service 7 days a week, we make excellent customer service and maximum vehicle uptime out top priority.
We are a multi franchise dealer providing a wide range of services some of them include...
Out of hours servicing at a flat rate While you wait servicing and repairs Zero lead time for most of our workshop bookings Diagnostic and repair of Air Conditioning Systems including bus & coach Laser wheel alignment Warranty & R&M repairsWorking Hours :Monday to Friday (weekends may be required) this will be conformed at Interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Patience....Read more...
Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
....Read more...
To provide the day-to-day administration and support to the Service Desk.
The post holder will:
Provide administrative support to the Service Dept
Administer approximately 3000 calls per month to include creation, allocation, checking, invoicing and completion
Administration of CRM and CASH
Establish all new business contracts and associated administration
Provide guidance, support and training on the Company’s bespoke software systems whilst maintaining and updating records to ensure the information is accurate and up-to-date
Completion of Service Desk emails
The post holder is responsible for:
The creation and administration of routine maintenance calls to clients
The effective distribution of work to the routine service engineers on a daily basis
Monitoring and checking of service reports for quotations and chargeable parts etc. on a daily basis
Sending routine service dockets to meet customer requirements
Pursuing customer contract renewal orders
Creating routine service invoices
Invoicing chargeable calls
Updating and administration of CRM
Liaising with engineers/customers on a daily basis
JOB DESCRIPTION:
Responding to Service Desk and own emails in a timely manner
The organisation and monitoring of the ‘on call’ system
Producing and maintaining engineering documents
Setting up all new routine business with associated charges and schedules
The planning and coordination of service visits
Departmental diary management
Arranging repair/follow-up calls within 2 working days
Managing customer enquiries including invoicing queries
Call handling/answering telephones
Providing the administrative function and support for the CASH system
Importing and exporting data using Query Builder within CASH
Training:All training will take place in the workplace. Your TDR Training Officer will attend your company and assess you on the job.
Upon succesful completion you will gain a Level 3 Business administrator apprenticeship standard.Training Outcome:Full-time position upon completion of the apprenticeship.Employer Description:Established in 1989 we have steadily grown into a leading fire and security provider across the North of England. With our head office in Newcastle and a Yorkshire branch in Leeds, we employ 70 dedicated staff to ensure our customers’ requirements are satisfiedWorking Hours :Monday to Friday 8.30am to 5.00pm (1-hour lunch unpaid)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:A Proud Part of Grainger Motor Group
Family run. Since day one.
EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!
At EMG Motor Group we’re your trusted source for reliable new and used vehicles, proudly representing BYD, Kia, Mazda, and MG. Staffed with incredible Ford, Hyundai, Mitsubishi, and Nissan aftersales specialists we’re not just here to get you on the road, we’re dedicated to keeping you there. We know just how life changing it can be to have a vehicle that meets your needs, that’s why EMG are proud partners of the Motability scheme with specialists on hand to assist with making the process as accessible as possible.Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!Working Hours :Monday-Friday full-time (40 hrs per week) and may require the occasional weekend work where required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repair
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills.
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!Working Hours :Monday-Friday, full-time (40 hrs per week) and may require the occasional weekend work where required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Answering the telephone
Responding to customer emails
Producing Quotations
Responding to verbal pricing requests and product information
Dealing with estimating and customer service phone calls
Liaising with our supplier on stock availability and deliveries
Chasing customer deliveries
Adding new products to our website
Postage & Packaging of samples and products as required
Training Outcome:Train on the job to become a team supervisor, team leader, then manager.Employer Description:At Gutter Centre Limited we are a family business and are passionate about the products we sell. We work on the premise that customers will only come back for good products, prices and service, so we make it our business to deliver on every level.Working Hours :Monday - Friday, 9am-5pm.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
