A Field Service Engineer is sought to join a growing engineering team in Cork, Ireland, contributing to the installation, service, commissioning, and technical support of advanced electronics manufacturing equipment across customer sites.
The Field Service Engineer, Cork, Ireland, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include installation and commissioning of SMT equipment, fault diagnosis, preventative maintenance, calibration, and applications support within electronics manufacturing environments.
Responsibilities include:
Provide installation, service, repair, calibration, and preventative maintenance of equipment at customer sites.
Commission equipment at customer facilities and support final release into production environments.
Assess the suitability of equipment and processes prior to customer purchase where required.
Diagnose faults and resolve technical issues relating to equipment and production processes.
Provide technical expertise and support to customers and internal stakeholders.
Maintain accurate documentation and service records associated with installations, maintenance, and repairs.
Identify equipment and process-related issues that could impact successful installation, training, or commissioning.
Support customer training and applications assistance where required.
Attend meetings, conferences, trade shows, and technical training courses as necessary.
Ensure full compliance with company policies, procedures, and operational standards.
Key skills & experience:
Degree in Mechanical or Electrical Engineering, or equivalent industry experience.
Minimum of five years’ experience within electronic engineering or electronics manufacturing environments.
Experience installing, servicing, repairing, and maintaining industrial or manufacturing equipment.
Knowledge of SMT and electronics manufacturing processes such as printing, dispensing, pick-and-place, reflow, vapour phase, selective and wave soldering, coating, cleaning, testing, and inspection.
Ability to interpret electrical and mechanical engineering drawings.
Strong IT skills including knowledge of PC systems, networking, or SQL databases.
Strong practical mechanical and technical problem-solving abilities.
Highly organised, self-motivated, and able to work independently in field-based environments.
Full driving licence and willingness to travel across Ireland and occasionally the UK.
How to apply:
Apply now for the Field Service Engineer role in Cork, Ireland. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr. Manager, Customer Service/Order Entry
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
Provide accurate and detailed information about our products, services, pricing, and promotions.
Assist customers in order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
Document all customer interactions and maintain accurate records in our system.
Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
3+ years call center customer service, sales support or B2B Account Management experience
High School (or equivalent) Some College preferred
Strong Excel skills; SAP experience preferred
Effective communications skills - verbal and written
Grace under pressure - remain positive and focused to the task at hand
Ability to handle interactions in a diplomatic manner
Effective problem-solving skills - quick on your feet and can think outside of the box
Ability to multi-task and prioritize work all with a sense of urgency
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
Target Salary Range: $23.00 - $25.00, bonus eligible
From big benefits to small, we take care of our associates!
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We offer a 401(k) plan after three months of employment with company contribution. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online!....Read more...
This is a great opportunity for someone starting their career who wants to learn, grow, and gain real-world business experience while completing a nationally recognised apprenticeship.
What you'll be doing:
Learning how to speak with business owners and decision-makers to spot new opportunities and build confidence on the phone.
Studying towards a Level 2 Customer Service Practitioner apprenticeship with Lifetime Training, supported alongside your role.
Helping to arrange and manage sales meetings, where you'll review a business's current communications and introduce them to our software.
Delivering friendly, professional customer service and supporting ongoing account relationships.
Responding to customer enquiries in a helpful and timely way.
Learning how to use and manage CRM systems to keep information organised and up to date.
What we're looking for:
Someone who is motivated, eager to learn, and happy to get involved as part of a team (while also being comfortable working independently at times).
A positive attitude towards building skills in communication, customer service, and time management.
Willingness to develop confidence on the phone and work towards clear daily and weekly goals, with support and guidance from the team.
An organised approach, learning how to manage call-backs, follow-ups, emails, and admin tasks effectively.
An interest in understanding the best times to contact customers and how to balance calls with other tasks during the day.
What success looks like in this role:
With training and support, you'll work towards booking an average of 2 meetings per day (10 per week).
You'll gradually build up to making around 90 calls per day, developing confidence and resilience as you go.
You'll demonstrate strong customer service skills, good organisation, and a willingness to learn from feedback.
Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development.Employer Description:ATOM IP was founded in 2016 as a VoIP and IT provider, We have now expanded into Saas software and have built and developed a new exciting product that helps businesses with productivity and efficiency,Working Hours :9.00am - 5.00pm, Monday-Thursday.
Friday, 9.00am - 3.00pm.Skills: Team Working,Organisation Skills....Read more...
Service Desk Team Leader – Managed Services Provider
Location: London (hybrid) Salary: £38,000-42,000, depending on experience.
We’re proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands‑on technical work.
You’ll be leading a close 11;knit team of five 1st–3rd Line Engineers, ensuring high‑quality service delivery while acting as a key escalation point for complex client issues. If you’re passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform.
Key Responsibilities
Lead, mentor, and support a team of 1st–3rd Line Engineers
Conduct regular 1:1s, performance reviews, and personal development planning
Act as the primary technical escalation point for challenging or high‑priority incidents
Oversee day‑to‑day service desk operations, ensuring SLAs and KPIs are consistently met
Drive continuous improvement across processes, documentation, and service delivery
Collaborate closely with senior leadership and project teams to support wider business goals
Maintain strong relationships with clients, ensuring clear communication and exceptional service
Experience required:
Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role
Strong technical background, ideally within an MSP or multi‑customer environment
Ability to manage, motivate, and develop technical staff
Excellent troubleshooting skills and confidence handling escalations
Strong communication and customer‑facing abilities
A proactive mindset with a passion for improving service quality
Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable.
London/Hybrid based.
Paying up to £42,000, depending on experience.
Must be eligible to work in the UK. ....Read more...
As part of the role, you will:
Assist with the installation of cloud and on-premises business telephony systems at customer premises
Support the installation of network cabling infrastructure including CAT6 and CAT6a systems
Help install and configure wireless networking solutions for business customers
Assist with the activation and programming of cloud and VoIP telephony services
Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services
Carry out remote programming and configuration changes to customer systems
Liaise with field engineers to ensure the ticketing and service system is kept up to date
Communicate with customers to provide updates on service requests and ongoing projects
Work with suppliers regarding equipment orders and service requests
Support the sales team by researching products and services
Assist with general administration tasks within the service team
Training:
The apprenticeship standard will be completed fully within the workplace, giving you hands-on experience with modern business telephony and networking technology
You will receive training from experienced engineers in a real working environment, with exposure to both office-based support and on-site installations
On completion, you will achieve a recognised apprenticeship qualification
Training Outcome:
Full-time apprenticeship with long-term career opportunity
Employer Description:Aspect Voice is a telecommunications provider based in Consett, County Durham, delivering tailored communication solutions to businesses across the UK. Established in 2003, the company specialises in IP telephone systems, cloud telephony, connectivity and network infrastructure. Aspect Voice works closely with organisations to design, install and support reliable communication systems that improve efficiency and customer engagement. With a strong reputation for customer service, the company focuses on long-term partnerships and responsive technical support. Their experienced team of engineers and communication specialists provide end-to-end solutions to meet the evolving needs of modern businesses. Working Hours :Monday - Thursday, 9.00am - 5.15pm & Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,A proactive “can-do” approach,Strong timekeeping....Read more...
Electrical Field Service Engineer (EV Infrastructure)
Location: Birmingham
Sector: EV Infrastructure
Salary: £34 48,000 DOE Plus Van and Fuel Card
Overview
Holt Engineering is seeking an Electrical Field Service Engineer to commission, maintain, and repair EV charging equipment across the UK, including AC chargers, Rapid DC, Ultra and High-Power Charging (HPC) systems.
This position suits an engineer with a strong electrical background who can work autonomously and deliver high-quality on-site support. The successful candidate will ensure EV charging stations operate reliably, safely, and to the standards expected by clients and end users.
The role involves working in varied environments, including outdoor locations and confined spaces. Occasional travel and overnight stays will be required.
Essential requirements
- NVQ Level 3 Electrical qualification
- Minimum 2 years experience in a field-based engineering role (commissioning, maintenance, or repair of electrical systems/equipment)
- Proven ability to work independently on customer sites and resolve issues without direct supervision
- Experience working in SLA-driven environments
- Familiarity with test and measurement tools such as multimeters and voltage testers
- Strong fault-finding and problem-solving capability, including diagnosis of complex issues
- Clear communication and strong customer-facing skills
- Effective time management while travelling between sites
- Full UK driving licence with 6 penalty points or fewer
Desirable requirements
- BS7671:2018 (18th Edition Wiring Regulations)
- City & Guilds 2391/2394 Testing and Inspection
- Experience in EV charging, renewable energy, or power electronics environments
- EV charging certification and/or manufacturer-specific training
- Hands-on experience commissioning, maintaining, and repairing Rapid DC, Ultra and HPC chargers
- Ability to read and interpret electrical schematics and technical manuals
- Understanding of analogue and digital electronics and components
- Strong awareness of electrical hazards and on-site health & safety requirements
Key responsibilities
- Work closely with Service Coordination and Operations teams to ensure accurate job data capture and timely service reporting
- Commission and configure AC and Rapid DC chargers on client sites
- Complete initial setup and functional testing to ensure correct operation and compliance with relevant standards
- Collaborate with project management and installation teams to support smooth integration of chargers into customer infrastructure
- Maintain company tools, assets, and test equipment, reporting defects promptly
- Carry out routine and preventative maintenance to maximise charger uptime and performance
- Diagnose and resolve issues across electrical, mechanical, and software-related fault types
- Perform diagnostic testing, firmware updates, and calibration where required
- Replace faulty components and, where necessary, complete full AC charger swaps, following manufacturer guidelines
- Provide on-site technical support and basic operational guidance/training to clients
- Respond to service requests promptly and keep clients updated to support customer satisfaction
- Record all service activity, repairs, maintenance actions, and customer communications within the service management system
- Follow all company policies and safety procedures while working in the field
- Ensure compliance with applicable electrical codes and standards during commissioning and maintenance
- Participate in mandatory safety training and renew certifications as required
Benefits
- Structured career progression framework
- Company van and fuel card
- Overtime
- 30 days annual leave (inclusive of company shutdown days)
- Travel subsistence provided
- Discretionary company performance bonus
- BUPA healthcare (after 6 months)
- Salary sacrifice pension scheme (8% total)
- Salary sacrifice EV car scheme and charger installation
- Salary sacrifice holiday purchase scheme (up to 5 days)
- Enhanced family-friendly policies
- Flexible benefits platform with a wide range of discounted products and services
- Long service awards
....Read more...
Roles and Responsibilities:
Handle high-volume inbound calls (approximately 150 per day), processing customer orders accurately and efficiently
Respond to customer queries and provide detailed product information when required
Conduct proactive outbound calls to existing customers and cold calls to potential customers to drive sales and engagement
Ensure total customer satisfaction by understanding and addressing individual business needs
Manage an assigned customer base, maintaining strong relationships and delivering excellent service
Grow profitability within your designated area, working collaboratively with office-based colleagues and external Business Development Managers
Training:
Training with Milton Keynes College
Ongoing training, support and development with the employer
Training Outcome:
Full support and training from experienced team members
Dedicated time to complete apprenticeship learning and assignments
Opportunity to gain a qualification in Customer Service
A friendly and inclusive team environment
Employer Description:A leading regional tyre distributor based in Aylesbury (with an additional hub in Potters Bar), supplying car, van, and 4×4 tyres across premium, mid-range, and budget categories. An employee-centred culture with operational excellence & innovation to give you growth and development opportunities.Working Hours :Hours of Work: 8.30am- 5.30pm, Monday- Friday. Subject to change in the event of holiday & sickness cover.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative,Customer service,teamwork,telephone skills....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Whether you're a private motorist or a company car driver, you'll find new Kia offers and constantly changing stock of Kia Approved used cars.
Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality - it explains why so many people chose our cars and why we keep growing all over the world. Plus, with Kia's state-of-the-art European factory, the future is brighter than ever for Kia.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Customer Service Executive
Colchester
£30,000 - £35,000pa
Monday to Friday 7.30am-4.30pm / 8am - 5pm (Fully office-based)
KHR are partnering again with a well-established international manufacturer, who are currently looking to recruit a Customer Service Executive to join their growing team based in Colchester.
This is an excellent opportunity for a motivated and customer-focused professional to join a successful organisation supplying specialist products to customers worldwide.
Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high-quality service from enquiry through to delivery.
Key Responsibilities
- Acting as the first point of contact for customer enquiries via phone, email and online channels
- Processing customer orders and supporting the sales team with daily administration
- Managing order updates, queries and resolving customer issues efficiently
- Preparing documentation, including invoices, shipping documents and packing lists
- Setting up new customer accounts and maintaining accurate records within internal systems
- Assisting with export orders and obtaining freight quotations when required
- Supporting CRM updates and maintaining customer information
- Identifying opportunities to recommend additional products where appropriate
The Ideal Candidate
- Previous experience in customer service, sales support or a similar administrative role
- Strong communication skills with a customer-focused approach
- Excellent organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- A proactive and collaborative team player
- The ability to speak German would be desirable but not essential
Benefits
- Competitive salary package, ranging from £30,000 to £35,000
- 25 days holiday plus 8 bank holidays
- Pension scheme with 4% employer contribution and 5% employee contribution
- On-site parking
Alongside these attractive benefits, you'll be part of a supportive and collaborative team, working in a dynamic environment that values your contributions. The company fosters a great culture where employees are encouraged to grow and develop their skills, setting the stage for long-term career success.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Technical Customer Service Executive
Colchester
£30,000 - £35,000pa
Monday to Friday 7.30am-4.30pm / 8am - 5pm (Fully office-based)
KHR are partnering again with a well-established international manufacturer, who are currently looking to recruit a Technical Customer Service Executive to join their growing team based in Colchester.
This is an excellent opportunity for a motivated and customer-focused professional to join a successful organisation supplying specialist products to customers worldwide.
Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high-quality service from enquiry through to delivery.
Key Responsibilities
- Acting as the first point of contact for customer enquiries via phone, email and online channels
- Processing customer orders and supporting the sales team with daily administration
- Managing order updates, queries and resolving customer issues efficiently
- Preparing documentation, including invoices, shipping documents and packing lists
- Setting up new customer accounts and maintaining accurate records within internal systems
- Assisting with export orders and obtaining freight quotations when required
- Supporting CRM updates and maintaining customer information
- Identifying opportunities to recommend additional products where appropriate
The Ideal Candidate
- Previous experience in customer service, sales support or a similar administrative role
- Strong communication skills with a customer-focused approach
- Excellent organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- A proactive and collaborative team player
- The ability to speak German would be desirable but not essential
Benefits
- Competitive salary package, ranging from £30,000 to £35,000
- 25 days holiday plus 8 bank holidays
- Pension scheme with 4% employer contribution and 5% employee contribution
- On-site parking
Alongside these attractive benefits, you'll be part of a supportive and collaborative team, working in a dynamic environment that values your contributions. The company fosters a great culture where employees are encouraged to grow and develop their skills, setting the stage for long-term career success.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Workshop Controller / Automotive Workshop Supervisor / Service Controller
Location: Ashford, Kent
Job Type: Full Time Permanent
Industry: Automotive / Vehicle Service / Motor Trade
An established and busy automotive service centre in Ashford is seeking an experienced Workshop Controller / Workshop Supervisor / Automotive Service Controller to manage daily workshop operations and support a high-performing team of technicians.
This is an excellent opportunity for someone with strong motor trade, vehicle service, and workshop management experience to join a professional and well-organised service department.
Key Responsibilities Workshop Controller As Workshop Controller, you will be responsible for the efficient day-to-day running of the workshop, including:
- Allocating technician workloads and prioritising repair jobs
- Managing workshop scheduling and service planning
- Supporting vehicle diagnostics, repairs, servicing and inspections
- Monitoring vehicle health checks (VHC) and technician productivity
- Coordinating vehicle movement within the workshop
- Communicating job progress with service advisors and front-of-house teams
- Ensuring efficient workshop workflow and service turnaround times
- Managing job cards, administration and service documentation
- Maintaining high standards of health & safety, workshop organisation and cleanliness
- Supporting technicians to achieve productivity targets and performance standards
- Resolving workshop issues and ensuring smooth service department operations
Skills & Experience Required We are looking for a motivated Workshop Controller / Automotive Supervisor / Motor Trade Professional with experience in a fast-paced automotive service environment.
Essential skills:
- Previous experience as Workshop Controller, Workshop Manager, Automotive Service Controller, or Senior Technician
- Strong knowledge of vehicle servicing, repairs, diagnostics and workshop operations
- Experience managing technician productivity and job allocation
- Excellent organisation and time management
- Strong communication and leadership skills
- Ability to work under pressure in a busy motor trade environment
- Experience with job cards, service scheduling and workshop management systems
- A full UK driving licence
Working Hours
- Monday to Friday: 7:30am 5:30pm
- 1 in 4 Saturdays on a rota basis
Benefits
- 32 days annual leave including bank holidays
- Training and development opportunities
- Employee discounts on servicing and vehicle parts
- Staff events and team activities
- Modern paperless workshop systems and electronic job cards
- Supportive and professional team environment
About the Company This long-established family-owned automotive group has been serving customers across Kent for over 100 years, providing high-quality vehicles, servicing and customer care. The business combines traditional customer service values with modern automotive technology and prides itself on building strong teams within its service departments.
Apply Now If you are an experienced Workshop Controller, Workshop Supervisor, Automotive Service Manager or Motor Trade Professional, we would love to hear from you.
Submit your CV and application today to be considered.....Read more...
JOB DESCRIPTION
Sales & Business Development
Identify, pursue, and secure new business opportunities within assigned territory or market segment.
Maintain and grow existing customer accounts through regular communication and service.
Develop and execute strategic sales plans to meet or exceed revenue targets.
Conduct site visits, product demonstrations, and technical presentations
Technical Expertise
Assess customer applications and recommend appropriate coating systems based on performance requirements, environmental conditions, and regulatory standards.
Provide guidance on coating application methods, surface preparation, and product compatibility.
Stay current on industry trends, new technologies, and competitive products.
Customer Relationship Management
Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
Build long-term relationships with OEMs, contractors, distributors, and industrial end users.
Collaborate with internal teams (technical service, R&D, operations) to resolve customer issues and support project success.
Contract Negotiation & Administration
Prepare and deliver quotes, proposals, and bids.
Negotiate pricing, terms, and contracts in alignment with company policies.
Track sales activities, forecasts, and customer interactions using CRM tools.Apply for this ad Online!....Read more...
As a First Line IT Engineer you will:
Provide fist line IT support
Monitor Network & Server infrastructure
Taking phone calls on the service desk, handling service portal tickets and emails
Providing remote and on – site IT support where required
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes
Troubleshooting customer technical faults and driving fault resolution
Being able to look for solutions when hitting obstacles before escalating
Maintaining good customer relations by providing excellent customer service
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification.
Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:A few examples are:
Level 2 Engineer
Projects Team
Infrastructure Team Site Engineer
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.Working Hours :Monday - Friday, 9.00am - 6.00pm, with 1-hour unpaid lunch break.Skills: Communication skills,Attention to detail,Operates well unsupervised,Takes ownership willingly,Remain calm under pressure,Is proactively innovative,Is logical in approach,Customer service skills,Genuine passion for IT,Punctuality,Time management....Read more...
German Speaking Customer Service Executive
Colchester
£30,000-£35,000pa
Monday-Friday 7.30am-4.30pm/8am-5pm (office-based)
KHR are partnering again with a well-established international manufacturer, who is currently looking to add a German Speaking Customer Service Executive to their team in Colchester.
This is a fantastic opportunity for someone who enjoys using their language skills, working with customers, managing orders, and supporting a busy sales team in a fast-paced environment
Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high-quality service from enquiry through to delivery.
Key Responsibilities
- Acting as the first point of contact for customer enquiries via phone, email and online channels
- Processing customer orders and supporting the sales team with daily administration
- Managing order updates, queries and resolving customer issues efficiently
- Preparing documentation, including invoices, shipping documents and packing lists
- Setting up new customer accounts and maintaining accurate records within internal systems
- Assisting with export orders and obtaining freight quotations when required
- Supporting CRM updates and maintaining customer information
- Identifying opportunities to recommend additional products where appropriate
The Ideal Candidate
- Previous experience in customer service, sales support or a similar administrative role
- Fluent / Proficient German Speaker
- Strong communication skills with a customer-focused approach
- Excellent organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- A proactive and collaborative team player
- The ability to speak German would be desirable but not essential
Benefits
- Competitive salary package, ranging from £30,000 to £35,000
- 25 days holiday plus 8 bank holidays
- Pension scheme with 4% employer contribution and 5% employee contribution
- On-site parking
Alongside these attractive benefits, you'll be part of a supportive and collaborative team, working in a dynamic environment that values your contributions. The company fosters a great culture where employees are encouraged to grow and develop their skills, setting the stage for long-term career success.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
You will be based within the office administration and accounts team in Wilmington, Dartford. The role will support the day-to-day running of the office.
Key duties will include;
Answering phone calls and emails
Assisting with customer enquiries
Updating internal systems and helping coordinate engineer appointments and service visits
You will also;
Support the accounts team with basic financial administration
Filing invoices
Updating records
Assisting with purchase orders.
The role will provide hands-on experience in administration, customer service, IT systems, and office organisation while working as part of a busy team. As experience develops, you will gradually take on more responsibility within both the administration and accounts functions of the business.Training:On-the-job support will be provided through guidance and supervision from experienced office staff and management during day-to-day administrative tasks and responsibilities.
Training Outcome:Successful completion of the apprenticeship could lead to a permanent role within the company, with opportunities to progress into positions such as Service Coordinator, Accounts Assistant, Sales Assistant or Technical Support. The skills gained are also highly transferable across the engineering, construction, and facilities management sectors.Employer Description:Cool 365 Ltd is a specialist air conditioning and ventilation company providing design, installation, service, and maintenance across London and the Southeast. Working with both residential and commercial clients, the company delivers high quality climate control solutions using leading manufacturers such as Mitsubishi Electric and Daikin.
Cool 365 is a growing business with a strong reputation for professionalism, technical expertise, and customer service. An apprentice joining the team will gain hands on experience within a supportive environment, learning how a busy engineering and service business operates while developing valuable administrative and organisational skills.Working Hours :Mon-Fri 08:30-17:30.Skills: IT skills,Communication skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, world class team.
Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.
Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met in line with contractual obligations.
Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly.
Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved.
Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
And other related duties, with guidance and training provided.
Training:Basingstoke College of Technology.Training Outcome:From day one you will be exposed to making a difference in real life situations, projects and jobs.
We are looking for a Customer Service Apprentice to join Bioquell This role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.Employer Description:Nalco is part of the Ecolab Group of Companies Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Every day, they help make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab works with customers in more than 40 industries to help ensure operational efficiency, safety, sustainability, product quality and guest satisfaction.Working Hours :Monday to Thursday from 8.30am-4.30pm and Fridays until 3:45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working....Read more...
We are looking to recruit an administration and Customer Service Apprentice who will receive appropriate training and support to be able to undertake the following:
Provide an efficient and effective telephone-based reception service which includes Making patient appointments (same day, routine, and cancellations)
Allocation of triage appointments
Feedback routine test results
Taking home visit requests
Passing emergency calls i.e., chest pain/stroke to duty doctor
Assisting with general enquiries
Problem solving
Complaint management and resolution
Prescription queries
Appointment and clinic changes
To complete all associated administration in an accurate and timely manner
To provide outstanding customer care always, both internally and externally
To have a thorough knowledge of all Practice procedures
To work in accordance with written protocols
Training:
You will be working towards a Level 2 Customer Service Qualification
You may also need to work towards Level 2 functional skills in maths and English if not exempt
Training Outcome:
To be a full-time employee of the Centre when training has been completed
Employer Description:Mansfield Medical Centre is a busy Doctors Surgery with 10,000 patients. We have a strong team and are a well-respected and long-established Coventry Practice. We are looking to recruit an enthusiastic and motivated apprentice to join our friendly, dedicated team who is committed to Learning and Development. You will work alongside other reception staff and administrators to gain Knowledge to provide excellent levels care and customer service to our patients. The Surgery currently is run by a management team of 4, this includes 3 Business Partners a Business Manager and a Practice Manager. It also includes 7 GPs, 1 ANP, 3 Practice Nurses, 2 Healthcare Assistants and 15 Administration Staff.Working Hours :Monday- Friday
Times to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parkingThis Breakdown Controller role plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction.Acting as a central point of contact out of our Elland site, the breakdown controller role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems.Responsibilities of our Breakdown Controller
To take customer calls and log repair notifications.
To allocate appropriate Field Service Engineer response to meet customer requirements.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Ensure all jobs are entered onto the appropriate in-house computer system.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Undertake any other duties consistent with the purpose of this job or to support the needs of the business
What were looking for in our Breakdown Controller
Great time management and ability to prioritise workload
Great communication skills
Ability to communicate with internal and external stakeholders
Attention to detail
Ideally service or breakdown controller experience
Benefits of our Breakdown Controller role
Secure, permanent role
Employee health and wellness programmes
Mon – Fri only
Enhanced pension plan
Sick pay scheme
Clear progression routes and support from management
If you are interested in this breakdown controller role, please apply now or contact Grace at E3 Recruitment
....Read more...
Role: Mobile Forklift Engineer
Location: Field based role covering Sheffield and surrounding areas
We are currently recruiting for an experienced Forklift Engineer to join a well-established and growing organisation within the materials handling sector. This is an excellent opportunity for a motivated Forklift Engineer looking for a secure, long-term position with strong earning potential, ongoing training, and genuine career progression.
The Role As a Mobile Forklift Engineer, you will operate across a local territory, reporting directly to the Service Manager. This field-based Forklift Engineer role will involve servicing, maintaining, and repairing a wide range of materials handling equipment at customer sites.
A typical day for the successful Forklift Engineer will include:
- Diagnosing faults across forklift trucks and associated equipment
- Carrying out planned servicing and preventative maintenance
- Attending breakdowns and completing emergency repairs
- Ensuring all equipment is safe, compliant, and fully operational
- Completing job sheets and service documentation accurately
- Delivering excellent customer service on-site
- Managing your own workload and working independently
The Ideal Candidate To be successful in this Forklift Engineer position, you should have:
- Previous experience working as a Forklift Engineer or within materials handling, plant, powered access, or similar industries
- Strong mechanical, electrical, and hydraulic fault-finding skills
- Experience working in a mobile or field-based engineer role
- A motivated attitude and strong work ethic
- Good customer-facing communication skills
- The ability to work independently and safely at customer sites
Whats on Offer
- Competitive basic salary with strong overtime opportunities
- Company vehicle provided
- Local territory to minimise travel
- Ongoing training and development
- Supportive service team and management structure
- Long-term career progression opportunities
This is a fantastic opportunity for an experienced Forklift Engineer looking to join a stable company that values its engineers and offers strong earning potential.
Apply today for more information or to discuss this Forklift Engineer opportunity in confidence. You can also reach out to Pete on 07485986178 / peter@holtautomotive.co.uk....Read more...
Role: Mobile Forklift Engineer
Location: Field based role covering Manchester and surrounding areas
We are currently recruiting for an experienced Forklift Engineer to join a well-established and growing organisation within the materials handling sector. This is an excellent opportunity for a motivated Forklift Engineer looking for a secure, long-term position with strong earning potential, ongoing training, and genuine career progression.
The Role As a Mobile Forklift Engineer, you will operate across a local territory, reporting directly to the Service Manager. This field-based Forklift Engineer role will involve servicing, maintaining, and repairing a wide range of materials handling equipment at customer sites.
A typical day for the successful Forklift Engineer will include:
- Diagnosing faults across forklift trucks and associated equipment
- Carrying out planned servicing and preventative maintenance
- Attending breakdowns and completing emergency repairs
- Ensuring all equipment is safe, compliant, and fully operational
- Completing job sheets and service documentation accurately
- Delivering excellent customer service on-site
- Managing your own workload and working independently
The Ideal Candidate To be successful in this Forklift Engineer position, you should have:
- Previous experience working as a Forklift Engineer or within materials handling, plant, powered access, or similar industries
- Strong mechanical, electrical, and hydraulic fault-finding skills
- Experience working in a mobile or field-based engineer role
- A motivated attitude and strong work ethic
- Good customer-facing communication skills
- The ability to work independently and safely at customer sites
Whats on Offer
- Competitive basic salary with strong overtime opportunities
- Company vehicle provided
- Local territory to minimise travel
- Ongoing training and development
- Supportive service team and management structure
- Long-term career progression opportunities
This is a fantastic opportunity for an experienced Forklift Engineer looking to join a stable company that values its engineers and offers strong earning potential.
Apply today for more information or to discuss this Forklift Engineer opportunity in confidence. You can also reach out to Pete on 07485986178 / peter@holtautomotive.co.uk....Read more...
Main Responsibilities:
Learning to handle inbound and outbound queries via telephone and email across UK offices.
Assisting in recording customer data accurately in all relevant telephony systems.
Developing the ability to resolve student enquiries at the first point of contact ("First Time Fix") and learning how to manage complex enquiries through the SysAid student service portal.
Training to provide high-quality service while adhering to operational Service Level Agreements (SLAs).
Supporting the wider Customer Services team by helping identify issues and trends in student enquiries, reporting these back to supervisors.
Collaborating with the team on various tasks and ad-hoc projects.
Learning to identify internal and external resources that may help students.
Understanding how to handle confidential information with discretion and escalate more complex issues to specialist staff.
Working flexibly, occasionally assisting with evening or weekend shifts, under supervision.
Training:The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday, times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
Processing paperwork to create installation packs.
Using SAGE to complete orders, creating invoices & job sheets.
Liaising with clients and contractors via telephone and e-mail to confirm appointments.
Answering calls, emails and taking messages
Dealing with general office enquires
Use of Word, Excel, Outlook
Providing excellent customer service to client
Keeping office clean and tidy
Training Outcome:The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.Employer Description:Oxley began with garage doors building a solid reputation for quality products and customer-led service. Oxley quickly expanded its services into offering industrial doors and shop window shutters to meet the increasing needs of its growing client base with the high quality service they expect.
Today we supply, install and repair all types of physical security products from domestic and commercial window security shutters, garage doors, to high speed industrial doors and car park barriers.
We are also proud to be able to offer the complete service, from free advice and quotations, to design and manufacture, right through to installation and maintenance and repairs.
We take pride in being able to offer the best products at our keenest prices which enabled us to grow into a group of specialist companies including, Oxley Garage Doors and Oxley Shutters, each with an enviable reputation for reliable, friendly service and unbeatable quality products.Working Hours :Working Monday to Friday from 9.00am to 4.00pm with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Junior Field Service Engineer
Bristol
£31,500 - £36,000 Basic + Full Training + Company Van + Regional Patch + Fuel Card + Work life Balance + Great Culture
Do you have brief engineering skills/experience? If so, this Junior Field Service Engineer position will take your career to the next level. This role provides the opportunity to develop and progress within a specialist field within the engineering industry
If you have a background in mechanical or electrical engineering, this is the ideal opportunity to take your skills to the next level in a vital and varied role as a Junior Field Service Engineer!Your Role As A Junior Field Service Engineer Will Include:* Field-based service, maintenance and audits of industrial assets (separators, tanks, pumps, etc.) * Working within confined spaces and producing integrity reports * Complying with safety, regulatory and customer-specific requirements * Promoting safe practices and high standards across all customer sitesAs a Junior Field Service Engineer You Will have:* Breif Mechanical or Electrical Engineering Experience * Full driving license and willingness to travel regionally * IT skills and the ability to use tablets/software on-siteApply now or call Charlie Auburn on 0203 813 7949 for immediate consideration! Keywords: Junior Field Service Engineer, Trainee Engineer,Water Treatment Engineer, Service Engineer, Workshop Engineer, Bristol, Bath, South West EnglandThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. --....Read more...
Parts Advisor
Job Title: Parts Advisor
Location: Croydon
Salary: Up to £39000 per annum
Are you an experienced Parts Advisor looking for an exciting opportunity with a leading commercial vehicle dealership? My client is seeking a motivated and customer-focused individual to join their team.
Parts Advisor Key Responsibilities:
- Assisting customers and workshop staff with parts enquiries and orders.
- Sourcing, pricing, and supplying parts efficiently.
- Managing stock levels and ensuring accurate inventory control.
- Liaising with suppliers to secure the best pricing and availability.
- Providing excellent customer service both face-to-face and over the phone.
What Were Looking for in a Parts Advisor:
- Previous experience as a Parts Advisor, ideally within a commercial vehicle or automotive dealership.
- Strong knowledge of vehicle parts and accessories.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in using parts catalogues and dealership management systems.
Whats in It for You?
- Enhanced Overtime Rates
- Increased holiday allowance, further increased with service.
- Manufacturer training
- Opportunity to work with a respected commercial vehicle brand
- Career progression and training opportunities
- Supportive and friendly team environment
If you have the skills and experience to thrive in this role, wed love to hear from you, please apply via this advert.....Read more...
Liaising with customers and stakeholders
Dealing with invoices and finances
Overseeing the scheduling and bookings for the engineers
Training:
Customer Service Specialist Level 3
Training to take place on a monthly basis
No day release- training on site
OTJT hours included in the apprenticeship
Training Outcome:Career progression within the company, and the potential to go on to study additional qualifications relevant to the business needs. Employer Description:M-Fire Ltd have a combined total of 100 years experience in Fire Protection. They provide a Nationwide Service as well as looking after their Local Community in Bourne Lincolnshire. Their vision is to provide all of their customers, no matter where they are located with a level of Fire Safety and Customer Service second to none.Working Hours :Monday to Friday, 8.00am - 4.00pm.
No weekend work expected.Skills: IT skills,Attention to detail,Customer care skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
