Service work package planning and delivery specialist required to support manufacturing clients HVAC and temperature control equipment, systems and services.
You will join a team delivering climate solutions for buildings with a focus on customer experience and sales.
Requirements
Manufacturing or HVAC technician or Sales Engineer experience.
Customer service fulfilment background.
F Gas certification advantageous.
Responsibilities
Plan and allocate technicians to customer site for project work, installations, decommissioning and breakdowns.
Build and maintain strong relationships with customers.
Generate regular reports.....Read more...
As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.
Key Responsibilities
Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs
Provide technical support to engineers and customers, remotely and on-site when required
Process and manage work orders to meet customer and operational deadlines
Support installations, servicing, decommissioning, and breakdowns of temperature control equipment
Build strong relationships with customers as a trusted technical contact
Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery
Ensure accurate reporting and system updates using CRM and operational tools
Skills and Experience
Background in a field-based technical role (service engineer, technician, or technical sales)
Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)
Strong customer service and communication skills
Ability to manage high workloads in a fast-paced, national operation
Confident using CRM systems, diagnostic tools, and MS Office
Requirements
Full UK driving licence
Willingness to travel across the UK
Right to work in the UK....Read more...
As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.
Key Responsibilities
Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs
Provide technical support to engineers and customers, remotely and on-site when required
Process and manage work orders to meet customer and operational deadlines
Support installations, servicing, decommissioning, and breakdowns of temperature control equipment
Build strong relationships with customers as a trusted technical contact
Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery
Ensure accurate reporting and system updates using CRM and operational tools
Skills and Experience
Background in a field-based technical role (service engineer, technician, or technical sales)
Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)
Strong customer service and communication skills
Ability to manage high workloads in a fast-paced, national operation
Confident using CRM systems, diagnostic tools, and MS Office
Requirements
Full UK driving licence
Willingness to travel across the UK
Right to work in the UK....Read more...
To be responsible for administration procedures being followed in service buildings e.g. visitor books, ensuring people sign in and out of the building and the issuing of a visitor’s pass, answering telephone, filing information
To provide direct admin support for relevant staff and the service where required e.g. organisation of room bookings, booking service users onto required sessions/courses, photocopying, printing
To provide reception cover and administrative support for other Family Hub buildings across the Neighbourhood as and when appropriate
Work towards and complete the Customer Service L2 Apprenticeship programme
Undertake varied duties as set out by the placement line manager
Undertake different roles within the placement team as directed to support learning and development
Training:
Customer Service Level 2 Apprenticeship Standard
Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month
Training Outcome:Progression is offered to the correct candidate.Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :37 hours per week - Monday to Friday - Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative....Read more...
Stoke-on-Trent
Full Time | Monday Friday | 08:00 16:30
We are currently recruiting for a Parts Sales Representative to join a well-established and highly respected machinery business based in the Stoke area.
This is an excellent opportunity for someone with a strong background in parts sales within the construction, plant, agricultural, commercial vehicle, or similar industries who enjoys building customer relationships and delivering exceptional service.
The Role This is a customer-facing position focused on developing and maintaining strong relationships with both new and existing customers across the territory. You will be responsible for promoting and delivering machinery parts, supporting customer requirements, and helping drive parts sales growth.
Key Responsibilities
- Build and maintain strong customer relationships
- Promote and deliver machinery parts within the assigned territory
- Support customers with parts enquiries and identify solutions
- Deliver parts to customers in a timely and professional manner
- Maintain accurate customer records and call reports
- Provide feedback on customer activity and market information
- Work closely with internal departments to ensure excellent service
- Complete all administration accurately and efficiently
- Ensure high levels of customer satisfaction at all times
Requirements
- Previous experience in a parts sales role within construction, plant, agricultural, commercial vehicle, or similar industries
- Strong customer service and relationship-building skills
- Commercial awareness with the ability to identify customer needs
- Experience planning customer visits and managing sales activity
- Confident communication and sales presentation skills
- Self-motivated with a proactive and professional attitude
- Full UK driving licence
Whats on Offer
- Competitive salary
- Company vehicle
- Stable, long-term opportunity
- Supportive team environment
- Opportunity to join a respected and growing business
If youre an experienced parts professional looking for your next opportunity, wed love to hear from you.
peter@holtautomotive.co.uk....Read more...
A Service Technician is sought to join an innovative engineering team in Dover, Kent, contributing to the maintenance, repair, and validation of high-voltage test equipment and cable test van systems.
The Service Technician, Dover, Kent, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include high-voltage systems, servicing processes, safety standards, and customer site operations.
Responsibilities include:
Work with service, engineering, and customer support teams to define service requirements and maintenance specifications.
Carry out servicing, inspections, and repairs on high-voltage instruments and cable test vans using appropriate tools and diagnostic equipment.
Develop and execute service procedures for maintenance, inspections, and repairs.
Debug and validate electrical systems using test equipment such as multimeters and diagnostic tools.
Collaborate with internal teams and customers for seamless service delivery.
Maintain comprehensive technical and service documentation, including reports and risk assessments.
Support customers and internal teams with technical queries and on-site service activities.
Key skills & experience:
Qualification in Electrical Engineering or equivalent industry experience.
Proficiency with diagnostic tools, service equipment, and reporting systems.
Practical experience with electrical systems, fault finding, and high-voltage equipment.
Strong problem-solving and analytical skills.
Effective communication and teamwork abilities.
How to apply:
Apply now for the Service Technician role in Dover, Kent. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.
....Read more...
Opportunity has arisen for a Service Engineer to join a well-established provider of sustainable water-management systems, specialising in rainwater harvesting, greywater recycling and SuDS solutions.
As a Service Engineer, you will install, service and maintain specialist water management, pumping and mechanical and electrical systems, ensuring their reliable performance across customer sites.
This role offers a salary range of £40,000 - £45,000 and benefits. Product training will be provided.
Candidate must be within commutable distance of the office.
You will be responsible for:
? Carrying out site inspections and technical surveys
? Installing, commissioning and servicing mechanical and electrical systems
? Delivering planned and reactive maintenance
? Diagnosing faults and undertaking repairs
? Providing aftersales technical support and product testing
? Managing service visits, including travel and occasional overnight stays
? Participating in an on-call rota following training
? Supporting project coordination and related administrative duties
? Working both independently and as part of a wider engineering team
What we are looking for:
? Previously worked as a Field Service Engineer, Service Engineer, Plumber, Water Systems Engineer, Plumbing Systems Engineer, Pump Engineer, Pump Service Engineer, Water Treatment Engineer, Building Services Engineer or in a similar role.
? Background as field service supervisor, involving pumping systems, cooling systems or related technologies within construction or building services
? Recognised trade qualifications in plumbing or electrical engineering
? Experience leading or supervising site activities
? Strong customer-facing experience within the building services sector
? Ability to interpret technical (2D and 3D)drawings
? Good IT skills, including Microsoft Office,
? Full manual driving licence
What's on offer:
? Competitive salary
? Company pension
?....Read more...
Customer Service & Communication:
Handle incoming telephone calls professionally, dealing with enquiries and providing accurate information
Process service bookings efficiently and accurately
Respond to email enquiries promptly across all service areas
Deliver excellent customer service and maintain a positive customer experience
Act as a key point of contact for customers and internal teams
Service Delivery and Scheduling Support:
Schedule clinicians and resources for clinics and service delivery
Maintain and update scheduling records
Coordinate availability and ensure effective utilisation of resources
Support the planning and coordination of clinics and service delivery
Assist with day-to-day operational administration tasks
Ensure service records and booking details are accurate and up to date
Recruitment & Compliance Support:
Assist with recruitment of clinicians, including onboarding activities
Support compliance processes such as document checks and record maintenance
Ensure all compliance documents are complete and up to date
Administration Duties:
Process returned forms and documentation in a timely manner
Create and issue certificates and outcome reports
Maintain organised filing systems and accurate electronic records
Data Protection & Confidentiality:
Handle sensitive personal and medical data in line with GDPR requirements
Ensure all data is stored, processed, and shared securely
Maintain strict confidentiality at all times
Training:
1 day every other week at college (Term-time)
Work place mentor
College assessor
Training Outcome:
Once completion of this apprenticeship there will be oppertunities to develop in the company
Employer Description:Every month, over 10,000 drivers trust D4Drivers for their medical examinations, alongside some of the UK’s largest and most reputable companies.
Since 2013, D4Drivers has established itself as the leading provider of driver medicals in the UK. We strive to enhance our services to meet and exceed your expectations.
We are proud to be part of a group of companies, under the D4Group name, not only dedicated to delivering high quality and affordable driver medicals but also at the forefront of advancing occupational health solutions tailored specifically for road haulage operators.Working Hours :Monday to Friday.
(Hours to be confirmed at interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills....Read more...
An Auto-care Technician requires a unique combination of technical, retail and customer service skills. You will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults. You will demonstrate expertise not only in the technical elements of your role and have a good grasp of the practical and theoretical aspects of the vehicle systems you service, but also have excellent telephone, customer service and strong problem solving and self-organisation skills.
You will assist with MOTs, mechanics on vehicles and cleaning cars and you will attend Kingston college one day a week to study and gain professional knowledge and skills.Training:
All training will be provided by a qualified motor technician
Training Outcome:
At the end of the Apprenticeship, you will be a fully qualified technician with an MOT licence
Employer Description:Fawngrove Garage is a family run motor vehicle garage that pride itself on great customer service and relibilty to the local community. Working Hours :Monday- Friday
8:00am- 5:30pmSkills: Communication skills,Attention to detail,Team working,Initiative....Read more...
Dealing with routine enquiries from our Residents, predominantly regarding maintenance and repairs. Making it easy for residents to access the right services at the right time, ensuring a positive service outcome and timely resolution.
Handling routine enquiries from leaseholders, particularly around maintenance, and working closely with Neighbourhood Management and other colleagues to address issues efficiently and cost‑effectively.
Ensuring residents have access to the right services, correct service outcome and that resident queries/complaints are resolved, wherever possible, first time.
Training:You will complete a Level 3 Customer Service Specialist apprenticeship alongside your role to achieve qualifications through a combination of work-based learning and day release study.Training Outcome:Customer Service Specialist roles.Employer Description:The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Roles and Responsibilities:
Handle high-volume inbound calls (approximately 150 per day), processing customer orders accurately and efficiently
Respond to customer queries and provide detailed product information when required
Conduct proactive outbound calls to existing customers and cold calls to potential customers to drive sales and engagement
Ensure total customer satisfaction by understanding and addressing individual business needs
Manage an assigned customer base, maintaining strong relationships and delivering excellent service
Grow profitability within your designated area, working collaboratively with office-based colleagues and external Business Development Managers
Training:
Training with Milton Keynes College
Ongoing training, support and development with the employer
Training Outcome:
Full support and training from experienced team members
Dedicated time to complete apprenticeship learning and assignments
Opportunity to gain a qualification in Customer Service
A friendly and inclusive team environment
Employer Description:A leading regional tyre distributor based in Aylesbury (with an additional hub in Potters Bar), supplying car, van, and 4×4 tyres across premium, mid-range, and budget categories. An employee-centred culture with operational excellence & innovation to give you growth and development opportunities.Working Hours :Monday - Friday, 8.30am - 5.30pm. Subject to change in the event of holiday & sickness cover.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative,Customer service,teamwork,telephone skills....Read more...
To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:
Customer support on the front desk
Administrative responsibilities such as, post, scanning and photocopying
Providing basic information about services, processes and next steps
Signpost customers to correct services
Manage waiting areas
Take clear messages and communicate clearly with staff members
Assisting with sometimes difficult customers, helping with basic form and application completions
Update records on internal systems
Training:
Customer Service Level 2 Apprenticeship Standard
Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month
Training Outcome:
Progression is offered to the correct candidate
Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :Monday - Friday – Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative....Read more...
As part of the role, you will:
Assist with the installation of cloud and on-premises business telephony systems at customer premises
Support the installation of network cabling infrastructure including CAT6 and CAT6a systems
Help install and configure wireless networking solutions for business customers
Assist with the activation and programming of cloud and VoIP telephony services
Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services
Carry out remote programming and configuration changes to customer systems
Liaise with field engineers to ensure the ticketing and service system is kept up to date
Communicate with customers to provide updates on service requests and ongoing projects
Work with suppliers regarding equipment orders and service requests
Support the sales team by researching products and services
Assist with general administration tasks within the service team
Training:
The apprenticeship standard will be completed fully within the workplace, giving you hands-on experience with modern business telephony and networking technology
You will receive training from experienced engineers in a real working environment, with exposure to both office-based support and on-site installations
On completion, you will achieve a recognised apprenticeship qualification
Training Outcome:Full-time apprenticeship with long-term career opportunity.Employer Description:Aspect Voice is a telecommunications provider based in Consett, County Durham, delivering tailored communication solutions to businesses across the UK. Established in 2003, the company specialises in IP telephone systems, cloud telephony, connectivity and network infrastructure. Aspect Voice works closely with organisations to design, install and support reliable communication systems that improve efficiency and customer engagement. With a strong reputation for customer service, the company focuses on long-term partnerships and responsive technical support. Their experienced team of engineers and communication specialists provide end-to-end solutions to meet the evolving needs of modern businesses. Working Hours :Monday - Thursday, 9.00am - 5.15pm & Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,A proactive “can-do” approach,Strong timekeeping....Read more...
Service Engineer
Barnet
£38,000 - £50,000 Basic + Overtime £5,000k - £7,000k PLUS + Training + Progression + Private health care + Holidays + Pension + Immediate Start!
Join one of the UK’s leading companies in the compressed air systems industry as a Service Engineer. With over 50 years of industry expertise and ambitious growth plans, this is an exciting opportunity to become part of a forward thinking business. You will work across a variety of sites, gaining exposure to diverse engineering challenges while receiving specialist training to further develop your technical skills. With clear opportunities for career progression into senior positions, this role is ideal for a motivated engineer looking to grow within a thriving industry.
You’ll be joining a market leading firm with a strong reputation for quality and innovation. As a Service Engineer, you’ll play a key role in delivering technical excellence and customer satisfaction. With full training, product certification, and clear development, this is a great opportunity to develop your career and become a trusted expert in a specialist field.
Your Role as a Service Engineer will include:
* Install, maintain and repair compressed air systems * Work independently with a focus on customer satisfaction. * Travel to varied sites around LondonThe Successful Service Engineer will need:
* Experience with Engines, Hydraulics, Motors or similar * interests in the Compressed air industry * Flexibility to commute around North London and surrounding areas * UK Drivers licence
For immediate consideration please call Matthew on 07458163042 or click to apply
Keywords: Service Engineer, Service Technician, Field service engineer, Junior service engineer, Compressed Air, Air Systems Engineer, Compressor Engineer, Mobile Service Engineer, Industrial Air Systems, Air Compressor Engineer, Garage Equipment, London, Barnet, Edmonton, Watford, St Albans, Enfield....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Customer Service Specialist provides customer service to North American external customers and internal customers as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to customer calls, emails, and faxed requests.
Handle and maintain all customer-specific processes and/or systems as it relates to the New Business Development customer base.
Understand and manage the price change process including notifications to internal and external parties.
Serve as main point of contact for service and product complaint resolution.
Coordinate new product setup or changes with Product Management and Operations and communications with customers.
Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.)
Accurately key orders into the system.
Check stock availability to confirm orders.
Ensure all orders are shipped and invoiced promptly and accurately.
Keep customer advised of anticipated ship dates and any delays regarding orders.
Be proactive in communicating changes to orders.
Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced.
Follow ISO required procedures as related to the customer service function.
Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
Suggest potential alternatives/solutions to customer concerns.
Supply MSDS upon request and as required.
Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED)
EXPERIENCE REQUIREMENT:
Two to four years related customer service experience and/or training.
Experience with key accounts or private label is highly preferred.
OTHER SKILLS AND ABILITIES: Indicate if required or preferred.
Must be able to communicate clearly and professionally both in verbal and written form.
Strong proficiency with Microsoft Office applications required.
Understanding of Lean Management Principles is an asset.
Demonstrates office etiquette including; communication, decision making, and problem solving.
Participate in role rotations in resolutions, pricing, international, RW, OEM, EPR, Core to gain knowledge on internal department positions.
OTHER QUALIFICATIONS
SAP Preferred
Possess a strong understanding of SAP including running sales reports, extending codes, material master, customer master, listings/exclusions, etc.
Supply MSDS upon request and as required.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $49,879 and $62,348. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
Vehicle Technician / Mechanic Salary: £32,000 £40,000 per year (depending on qualifications and experience) + bonus
Location: Hastings
Job Type: Full-time, Permanent
Join a well-established and growing automotive service centre in Hastings as a Vehicle Technician / Mechanic. Were looking for an experienced and motivated technician to join our busy, multi-brand workshop team.
About the Role As a Vehicle Technician / Mechanic, youll carry out servicing, maintenance, and repairs on a wide range of vehicles to the highest standards. Youll work as part of a supportive team dedicated to delivering excellent customer service and vehicle care.
Key Responsibilities
- Perform routine servicing, maintenance, and repairs on all makes and models
- Diagnose and resolve mechanical and electrical faults
- Ensure all work is completed accurately, efficiently, and to manufacturer standards
- Work collaboratively with the workshop and service team to ensure customer satisfaction
- Maintain a clean and safe working environment
What Were Looking For
- NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (required)
- MOT testing licence (preferred but not essential)
- Previous experience in a workshop or service centre environment
- Full UK driving licence
- Strong teamwork skills and a customer-focused attitude
- Attention to detail and commitment to high standards of workmanship
- DBS certificate (required)
Benefits
- Competitive salary and performance bonus
- Healthcare cash plan
- Mental and physical wellbeing support
- Extra holiday for long service
- Day off on your birthday
- Retail discounts and vouchers
- Company car scheme (after qualifying period)
- Free MOT for employees
- Ongoing training and professional development opportunities
- Pension scheme
- Opportunities to progress within the business
If youre an experienced Vehicle Technician or Mechanic looking to join a friendly and forward-thinking automotive team, apply today, or contact Rachael on 07885881841....Read more...
Looking for the security of a permanent role that support a healthy work-life balance? Join a friendly, customer-focused team where you can make a real difference every day. This is a rewarding opportunity to support customers, provide first-class service, whilst gaining industry insight and job satisfaction. In this Customer Service Advisor role, you will be:
Acting as the first point of contact for customers requiring tenant advice and guidance via phone and face-to-faceHandling a range of enquiries including repairs, housing applications, complaints and general requests, offering solutions, advice and referrals to relevant servicesAdministering applications and supporting customers throughout the full processSupporting general office and administration tasks including maintaining records, scheduling appointments, and preparing letters and emails
To be successful, you will need:
Previous experience within a customer-focused or office-based roleFluent Welsh and English language skills (essential)Excellent communication and interpersonal skills, with the ability to deal sensitively, calmly and professionally with customersStrong administration skills with good attention to detail and accurate data entryConfident IT skills including Microsoft Word, Excel and OutlookStrong organisation skills with the ability to prioritise workload effectively
This is a permanent role working 30 hours per week over 4 days, based in Abergele.Salary starts from £26,548 rising to £27,474, plus 25 days holiday rising to 32 with service, plus bank holidays. If you have a passion for customer service, problem solving and being part of a supportive team, we’d love to hear from you.....Read more...
Looking for the security of a permanent role that support a healthy work-life balance? Join a friendly, customer-focused team where you can make a real difference every day. This is a rewarding opportunity to support customers, provide first-class service, whilst gaining industry insight and job satisfaction. In this Customer Service Advisor role, you will be:
Acting as the first point of contact for customers requiring tenant advice and guidance via phone and face-to-face Handling a range of enquiries including repairs, housing applications, complaints and general requests, offering solutions, advice and referrals to relevant services Administering applications and supporting customers throughout the full process Supporting general office and administration tasks including maintaining records, scheduling appointments, and preparing letters and emails
To be successful, you will need:
Previous experience within a customer-focused or office-based role Fluent Welsh and English language skills (essential) Excellent communication and interpersonal skills, with the ability to deal sensitively, calmly and professionally with customers Strong administration skills with good attention to detail and accurate data entry Confident IT skills including Microsoft Word, Excel and Outlook Strong organisation skills with the ability to prioritise workload effectively
This is a permanent role working 30 hours per week over 4 days, based in Abergele. Salary starts from £26,548 rising to £27,474, plus 25 days holiday rising to 32 with service, plus bank holidays. If you have a passion for customer service, problem solving and being part of a supportive team, we’d love to hear from you.....Read more...
Frontline Customer Support (Single Point of Contact). The apprentice will help provide first contact support for ICT queries, acting as part of the Council’s Single Point of Contact (SPOC) by:
Answering calls, emails, and self-service requests
Logging incidents and service requests accurately in ServiceNow
Gathering clear information from users and setting expectations
Communicating politely, professionally, and clearly with customers
Incident Logging and Initial Diagnosis (Tier 1)
Under supervision, the apprentice will:
Record, categorise, and prioritise incidents in line with ICT processes
Carry out basic diagnostics using scripts, checklists, and knowledge articles
Apply known fixes and standard procedures where authorised
Escalate issues to senior Service Desk colleagues or resolver teams when required
Training:
Customer Service Level 2 Apprenticeship Standard
Apprenticeship learning will take place in the workplace and at Rochdale Training one day per month
Training Outcome:Progression is offered to the correct candidate.Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :37 Hours per week - Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative....Read more...
Do you enjoy speaking with customers, spotting opportunities and turning enquiries into bookings? Are you organised, proactive and happy working in a busy office where no two days are the same? Would you like to join a long-established company with a strong reputation, a supportive team and the opportunity to earn bonus on top of your salary? If so, this could be the role for you.Milne Safety is a Health & Safety consultancy and training company based in Wymondham. We work with clients across the UK and are looking for a friendly, organised and commercially minded Sales & Customer Support Executive to join our busy team. Benefits
Salary of £28,000-£30,000, depending on experiencePotential OTE bonus of £8,000Company pensionOn-site parkingMonday-Friday working hoursFull-time, permanent positionSupportive team environmentVaried role with customer contact and sales opportunity
About the RoleThis is a varied role where you will handle incoming enquiries, support course bookings, manage instructor diaries and provide excellent customer service to both new and existing clients.Key responsibilitiesAs Sales & Customer Support Executive, you will be responsible for:
Handling incoming enquiries by phone and emailManaging instructors’ diariesSending booking forms via DocuhubBuilding strong relationships with customers by phone, email and LinkedInWorking towards an agreed sales target, with bonus potential when achievedIdentifying opportunities to grow business with new and existing clientsSupporting the management teamWorking with the marketing team and accrediting bodiesUpdating customer records and databasesBooking hotel stays for instructorsManaging the online training platformProviding excellent customer serviceMaintaining confidentiality and professionalismSupporting a positive team culture
Skills and experience requiredWe are looking for someone who has:
A confident and friendly telephone mannerStrong written and verbal communication skillsExcellent customer service skillsGood attention to detailThe ability to multitask and stay organisedConfidence using initiative to identify sales opportunitiesGood working knowledge of Microsoft Office, including Excel, Word and OutlookA positive, professional and team-focused attitudePrevious experience in customer service, sales support, account management, training administration, bookings coordination or office administration would be beneficial.
Health and safety experience is not essential, as training will be provided.About Milne SafetyMilne Safety is a well-established Health & Safety consultancy and training company based in Wymondham, Norfolk. We provide practical health and safety support, workplace training and online learning solutions to businesses across the UK.Apply nowIf you are a confident communicator with strong customer service skills and the drive to support business growth, we would love to hear from you. ....Read more...
Main Responsibilities
Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices.
Ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems.
To operate on a “First Time Fix” ethos, resolving the student's enquiry at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal.
Providing a high-quality student service offering, conducting all activities within operational SLA’S.
Support the development of the student journey by identifying and reporting back on issues and trends.
Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability.
Identify and promote internal and external resources to students.
Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required
Training:The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -
Level 3 Customer Service Specialist StandardFunctional Skills Level 2 in maths – if applicableFunctional Skills Level 2 in English – if applicableTraining Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion. Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Mon-Fri (Times TBC).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
Main Responsibilities
Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices.
Ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems.
To operate on a “First Time Fix” ethos, resolving the student's enquiry at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal.
Providing a high-quality student service offering, conducting all activities within operational SLA’S.
Support the development of the student journey by identifying and reporting back on issues and trends.
Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability.
Identify and promote internal and external resources to students.
Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required
Training:The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -
Level 3 Customer Service Specialist Standard
Functional Skills Level 2 in maths – if applicable
Functional Skills Level 2 in English – if applicable
Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion. Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Mon-Fri (Times TBC)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
Internal Sales/Customer Services:
Supporting the Internal Sales (Customer Services) team with day-to-day administration of customer orders and schedules
Assisting with the processing and amendment of customer orders in line with company procedures
Supporting the preparation of order acknowledgements, pro-formas, and related documentation
Maintaining accurate customer and order records within internal systems
Supporting communication with customers regarding orders, delivery information, and general enquiries under supervision
Shadowing and Development:
Shadowing the Customer Service Administrator to learn core customer service and internal sales processes
Developing an understanding of order processing, customer communication, and issue resolution
Observing how customer complaints, liabilities, and obsolescence are recorded and managed, where appropriate
External Sales Exposure:
Providing administrative support to the External Sales team where required (e.g. samples, paperwork, documentation)
Gaining exposure to how Internal Sales and External Sales work together to support customers
Supporting telephone calls and message handling in a professional manner
Administration and Systems:
Creating and maintaining accurate files and records (electronic and paper)
Producing routine correspondence, reports, and internal documentation
Using IT systems and software packages (e.g. Microsoft Office) to record, analyse, and present information
Supporting process improvements by identifying more efficient ways of working
Training:The role is designed to give the apprentice a broad understanding of the full sales function, primarily through working within Internal Sales (Customer Services), shadowing the Customer Service Administrators, and gaining exposure to the External Sales team. This role will support the development of core business administration skills in line with the Level 3 Business Administrator Apprenticeship Standard.
80% of this apprenticeship is working with the employer and 20% is 'off the job' training, which includes attending Leicester College, Freemen's Park Campus one day every two weeks. Training Outcome:There may be an opportunity to become a customer service administrator working alongside our internal sales team at the end of this apprenticeship.Employer Description:COBA Plastics Group is an international manufacturer of premium extruded and injection‑moulded plastic components, serving diverse and demanding industries. We focus on innovative, high‑performance material solutions while operating responsibly and sustainably. Our people are central to delivering excellence, and we are committed to integrity, quality and continuous improvement across everything we do.
Working Hours :08:30 - 17:00 Monday to Thursday, 08:30 - 16:00 FridaySkills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Basic IT skills,Ability to organise work,Strong attention to detail,Produce accurate work,Manage time effectively,A positive attitude,Professional attitude,Willingness to learn....Read more...
Supporting provision of a comprehensive housing & estate management service, making a positive contribution to our communities
Principal Duties and Responsibilities:
With support from the assistants provide a service for the emh homes Communities teams, answering enquiries and meeting service requests
Assist with enquiries, calls, workflows and external emails regarding referrals or issues that require further knowledge delivering excellent customer service
Support the senior housing officers and the customer contact centre in resolving queries at first point of contact
Support customers with housing related queries
Assist customers with expressions of dissatisfaction or complaints
Ensuring strong document management processes and safe storage of key documents relating to tenancies
Co-ordinate arrangements for team events
Raise and monitor orders in accordance with financial regulations and standing orders
Update housing management and external systems in relation to any changes of tenancy
Support with digital systems
Collate information for customers as required
Support teams in collating customer profiling information
Understand customer circumstances
Work in partnership with property services colleagues in managing decants following serious incidents and in cases of property related damage/ disrepair / gas access/ signage and cases of concern
The start date for this role is negotiable depending on individual circumstances.
Please note:
We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application
Training:
Customer Service Practitioner Apprenticeship Standard
Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions)
Internal relevant training courses as required for the job
Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position within the Communities team or progress further within the organisation onto a suitable pathway
Employer Description:We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy-efficiency programmes.
Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.Working Hours :Monday- Friday, 09:00- 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of up to £26,000. Working for a highly successful business who have worked in the garage equipment sector for decades.
Purpose of the role:
Supporting the service team providing high levels of customer service, maintaining the database and administration.
Key Accountabilities of the Customer Service Administrator:
Be first point of contact for customers
Providing high levels of customer care over the phone and via email
Liaise with customers, resolving any queries quickly and efficiently
Generate system based quotes and invoices
Support with coordinating service administration
Contact customers to confirm proposed dates and obtain order numbers for scheduled work
Maintain database all customer records
Skills Required for the Service Administrator:
Confident customer services skills
Methodical approach used to managing a busy workload
Administration experience within an office environment
Solid IT skills including MS Office
Excellent communications skills
Organised approach to work, able to work on multiple tasks at the same time
High levels of accuracy and attention to detail
Adaptable in a changing environment
What’s in it for you?
A salary of up to £26,000
Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 – 4.30 with 30 min lunch
22 days hol +bank hols, increasing with service
Training, support and development
Working for a successful, established business
Private healthcare for you and your family after six month probation
....Read more...
