To provide an excellent customer experience while adhering to internal customer service KPI’s
Answering customer queries through email, telephone and live chat services
Ensure all customer accounts, contacts and records are updated and maintained in our CRM portal
Provide administrative support to management team members
Maintain product availability within our ordering portal, adding new products or specifications when required
Liaise with production to ensure stock is being delivered to the customer’s specification and in a timely manner
Raise replacement orders where goods need resending and placing back orders where product lines are holding orders back
Handling all customer complaints in an efficient way and ensuring all complaints are logged in our CRM system and followed up until closed
Training:Training to be provided by Milton Keynes college.Training Outcome:There are a number of routes the apprentice could take. They could focus more in customer service and work through becoming a Customer Service Team Leader then onto a Manager.
Or the apprentice could choose to specialise in a division and begin account management starting as an Account Executive and working up to Account Manager.
Or the apprentice could choose to go into Sales and work as a Telesales Executive or Business Development Executive, then Manager and onto Sales Manager and Head of Sales Division.
We understand that sometimes working in roles people do change their mind and may want to work in a different department and with a different skill set.
Through 1-2-1's we can recognise this together and provide alternative routes to other departments to develop in other areas.Employer Description:Established in 1992 by Martyn Nash, vGroup International has consistently pioneered in after-sales automotive protection. A stream of innovative solutions from bespoke car mats, agile registration plates to tailor-made safety kits are just some of the breakthroughs designed to meet the evolving needs of our partners.Working Hours :Mon-Fri. Shifts TBC.Skills: IT Literate,Written Communication,Verbal Communication.....Read more...
Bodyshop Manager / General Manager:
Ref - 132674
- Competitive salary package
- 25 days holiday plus bank holidays
- Internal and external training
- Pension scheme and death in service insurance
- Perkbox - Access to hundreds of exclusive discounts and rewards
- MediCash - Free healthcare scheme
- Permanent Vacancy
Our client, a large busy Bodyshop/Accident Repair Centre in the Penrith area are currently looking for an experienced manager to run their highly successful site.
You be responsible for the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Confirming quotes
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Manager Bodyshop Penrith
Bodyshop Manager, Site Manager, General Manager, Workshop Manager,....Read more...
A Pharmacy Counter Assistant typically handles the following day-to-day duties:
Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits).
Processing Transactions - Handling payments and recording sales accurately.
Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision.
Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised.
Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed.
Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting.
Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service.
Training Outcome:Customer Service Lead. Employer Description:At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.Working Hours :Monday to Friday 9am-6pm or 11am-8pm. May be required to work weekends if needed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Customer Support Advisor - Glasgow - Salary up to £26,200 As a Service Support Operator, you'll be the first point of contact for incoming calls, emails, and work requests. You’ll handle queries with professionalism, route issues to the right teams, and ensure everything runs smoothly across departments. This role operates on a 4-week rotating shift pattern, including a mix of early, mid, and late weekday shifts, with occasional weekend work providing a balanced and predictable work schedule. Key Responsibilities:Manage and respond to calls and emails, ensuring accurate logging and efficient routing.Escalate issues appropriately and follow up to resolution.Use client systems, internal platforms, and Microsoft Office tools confidently.Support with general administration tasks and ad hoc duties.Contribute to the ongoing improvement of service processes and customer satisfaction.Promote health, safety, and quality standards within the workplace.Collaborate with colleagues and provide support during holidays and absences.Person Specification:Excellent communication and interpersonal skillsA confident phone mannerStrong IT literacy (Outlook, Word, Excel)Experience in a customer service or service desk environmentA willingness to learn, adapt and growSalary & Benefits:Salary up to £26,200 (depending on experience)25 days annual leave plus bank holidaysCompany pension scheme at 4%....Read more...
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Training Outcome:
Possible permanent role within the business after completing the apprenticeship
Employer Description:We are proud to have been serving our community since 1840. Our passion for cars and the mechanics behind them has helped us shine through in these unsure times. We are always here to help however big or small the problem. We pride ourselves in the customer experience we deliver. We don't want to sell you a car we want to help you find your next vehicle.Working Hours :Generally, availability is required between Monday - Saturday, 8.00am - 6.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Facilities Helpdesk Administrator - Northwich - National Facilities Management OrganisationCBW Staffing Solutions are working with a leading company within the facilities management industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries relating to maintenance, ensuring a smooth and efficient service.This is a permanent position, based on site at the client's office in the Northwich area of Cheshire.Package:Competitive salary between £25,000 - £27,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Training, development & progression opportunitiesResponsibilities:Managing and responding to incoming service requests via phone, email, and our helpdesk systemLogging and categorising service requests, assigning tasks to the appropriate teams, and tracking progressCoordinating with internal teams and external contractors to ensure prompt resolution of issuesMonitoring and reporting on helpdesk performance, ensuring SLAs are metMaintaining and updating helpdesk databases and documentationProviding exceptional customer service and keeping clients informed of progress on their requestsAssisting with general administrative duties as needed within the facilities management teamQualifications:Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirableExcellent communication skills with a strong customer service focusStrong IT skills and experience with helpdesk software or CAFM systemsAbility to prioritise tasks, manage multiple requests, and work well under pressureA proactive and problem-solving approach, with attention to detailTeam player with excellent organisational and time-management skillsIf you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Develop a deep technical and diagnostic competence in response to the increasing complexity of vehicle technologies
Establish sophisticated customer service behaviours
Maintain the motivation and ability to contribute to the commercial success of their company
Health and safety
Vehicle inspection
Routine vehicle maintenance
Engine components, lubrication and cooling systems (engine timing)
Fuel, air, ignition and exhaust
Vehicle chassis systems, inc brakes, suspension, steering (4-wheel geometry/alignment)
Wheels and tyres
Intermediate diagnostics
Advanced diagnostics
Customer service
Training:
4 days a week at EB Crash Repair, 1642 Coventry Road, Yardley, Birmingham, B26 1AN
1 day per week at Sandwell College
Apprentices must have passed maths & English GCSE/Level 2 Functional Skills before applying for this position
Training Outcome:
To progress within the business as a full-time employee Motor Vehicle Technician
Employer Description:Founded in 2017, EB Crash Repair is a trusted, independent vehicle repair centre located in the heart of Yardley, Birmingham. Known for high-quality workmanship and excellent customer service, our workshop handles a variety of vehicle maintenance, diagnostics, and crash repairs. We have built a strong reputation with consistently high customer ratings and pride ourselves on our personal, professional approach.
Working in a small, close-knit team, you’ll get hands-on experience from day one—and support every step of the way.Working Hours :Monday to Friday (hours to be discussed).
40 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
We’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you’ll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You’ll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller
Acting as a brand custodian, representing the company with passion and pride
Handling enquiries via phone, email, providing pricing, specifications, technical details
Converting hire enquiries into successful hires by delivering best-in-class service
Coordinating transport needs, scheduling deliveries, collections, demonstrations
Working with the client to drive revenue and ensure smooth operations
Resolving delivery issues or collections promptly, escalating when necessary
Maintaining accurate records, raising contracts for hires and off-hires
Taking ownership of the customer journey, ensuring high standards of service are met
Skills, experience and Attributes required
Strong organisational and problem solving skills with a keen eye for detail
Excellent communication and collaboration abilities
A proactive, passionate and half glass full approach
Customer-focused approach with a passion for building relationships
Confidence in handling multiple tasks and working under pressure to meet deadlines
IT literate, with the ability to quickly learn new systems
Experience in hire, sales, or customer service is advantageous but not essential
What’s in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary £36,750 salary with profit share and annual bonus
8:30 - 5pm Monday to Friday
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
....Read more...
Assistant Manager – Luxury Lifestyle Brand Notting Hill, London £30,000 – £36,000 (depending on experience) + Bonus Full-time | Showroom closed Sundays
Opening Hours – 10am -6pm
Looking for your next step in luxury retail? Join a boutique brand with global reach and real heart.
This is a fantastic opportunity to join a family-owned, design-led luxury brand with an international following and a beautifully curated showroom in the heart of Notting Hill.
The business blends exceptional customer service with a strong digital presence, serving high net worth clients in-store and online. If you're looking to grow your career with a supportive team in a calm, elegant retail environment, this is it.
Why you’ll love this role:
No Sundays – enjoy a better work-life balance
Join a well-established, family-run company with a global customer base
Be part of a small, passionate team where your voice and ideas matter
Work in a beautiful showroom with carefully selected, high-quality products
A real chance to contribute to both in-store and online growth
Your role:
As Assistant Showroom Manager, you’ll support the day-to-day running of the store, lead by example on the shop floor, and deliver outstanding one to one customer service. The role will be varied, rewarding, and central to the brand’s continued success. Reporting into the Showroom Manager, you will work together to ensure the showroom delivers the very best in terms of standards and service.
Key responsibilities:
Deliver exceptional customer service to local and international clients
Help lead and motivate a small, close-knit retail team
Manage and fulfil eCommerce and international orders with accuracy and care
Ensure high visual standards across the store
Act as a trusted brand ambassador both in-store and online
What we’re looking for:
Experience in a one-to-one customer service retail environment (Assistant Manager, Supervisor or senior sales level)
A passion for design, lifestyle, and delivering standout service
A proactive, polished, and hands-on approach
Someone who thrives in a boutique, team-focused environment
What’s in it for you?
Competitive salary up to £36,000 (depending on experience)
Bonus potential
Beautiful showroom setting in Notting Hill
A close-knit, creative team
No Sunday working
The chance to grow with a respected luxury brand
If you're ready to bring your passion for retail and flair for customer experience to a business that values quality and creativity—apply today.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
....Read more...
As a valued member of our customer-focused team, your role will involve learning and eventually managing the following key responsibilities on a daily basis:
Liaising with our customers to ensure excellent service and support
Taking and processing customer orders
Generating special work orders for the factory
Maintaining and updating our website
Creating content for our website and social media platforms
Providing technical advice on our product range
Delivering after-sales care and support
Managing catalogue and sample requests
Organising office tasks, including filing and handling post
Answering incoming phone calls professionally
Invoicing and processing orders
Meeting with internal customers to ensure smooth coordination
Training Outcome:The right candidate will have opportunities to develop their role in the future into management such as customer service manager or sales and marketing. Alternatively, you could become an expert in a particular skill set. All roles will come with training and coaching.Employer Description:Newton Commercial is a world leader in producing automotive trim based on the Suffolk coast in Leiston. Reputation for quality and market leading customer service has given us a loyal set of customers all around the world. Family owned we are looking to grow and diversify into different markets.Working Hours :Two options:
1) Monday to Friday, 08.00 - 16.30.
2) Monday to Thursday, 07.00 - 17.30.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative....Read more...
• Act as the first point of contact for inbound client queries via phone, email, and live chat.• Support customers with energy contract queries, billing issues, and supplier communications.• Manage the onboarding process for new clients, including meter registrations and data collection.• Liaise with energy suppliers to resolve customer issues quickly and effectively.• Track contract renewals and proactively notify clients of upcoming deadlines.• Update and maintain accurate customer records• Escalate complex issues to relevant departments (e.g., Operations, Sales, or Compliance).• Work closely with Account Managers and Sales teams to deliver outstanding service.• Provide administrative support, including producing reports and managing documentation.• Contribute to service improvement initiatives and suggest processenhancements.Training:
Day release at Middlesbrough College
Customer Service Practitioner Level 2
Functional Skills in English and maths if required
Training Outcome:
Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.
Employer Description:At Energy Made Simple, we specialize in simplifying energy management for businesses of all sizes. As a trusted energy broker, we help companies reduce costs, improve energy efficiency, and manage energy contracts with ease.Working Hours :Monday to Thursday - 9.00 am – 5.00 pm
Friday - 8.30 am to 4.30 pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working....Read more...
Waiting Staff Required within a distance of Sevenoaks
Waiter / Waitress will be paid up to £12.21 per hour
We are looking for confident and bubbly team players to join our team in Sevenoaks. Duties will include serving, providing quality customer service, and keeping the venue in a good state of cleanliness.
You will be working ad hoc shifts, providing waiting services, and assisting with setting up/clearing down at various upcoming events.
Previous experience is preferred, but most importantly, you must have a great work ethic and excellent customer service skills.
For further details and to apply, contact Sonia
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
Quality & Services Manager | £40,000 | Maidstone
Are you passionate about customer experience, quality systems, and compliance in a medical or decontamination environment? Do you thrive in a people-centric role with lots of autonomy?
If so, this Quality & Services Manager opportunity could be your next move...
THE BASICS:
This is not your standard back-office QA job. You will report directly to the General Manager, and you'll lead site-level Quality Management Systems (QMS) and customer relationship management, acting as a key conduit between your employer and its key partners.
You'll ensure regulatory compliance (ISO 13485, UK MDR), customer satisfaction, and continuous improvement in service delivery and decontamination quality.
You'll work with 4 key customers, all with high expectations and a shared mission to deliver world-class work.
WHAT YOU'LL BRING:
Experience in a decontamination, medical devices, or healthcare quality environment, ideally with knowledge of ISO 13485, UK Medical Device Regulations & QMS best practices, and confidence in managing external client relationships and internal teams.
If you have excellent data reporting, audit, and continuous improvement skills, mixed with energy, commitment, and a people-first attitude to work with a high-performing, quality-driven team, then this role will be for you.
RESPONSIBILITIES:
We are looking for a manager who can maintain and evolve the QMS, keeping the department 'inspection-ready'. If you can analyse service performance and report outcomes, lead service meetings with customers to align expectations and performance, and help to train staff on compliance, QMS, and customer requirements, we'd like to hear from you
Individuals who can support operations to deliver service excellence and continuous improvement, whilst championing health & safety, risk management, and regulatory obligations will be sought after.
INTERVIEW PROCESS:
There will be 1 face-to-face interview with your line manager, followed by 1 presentation for a small group (no more than 3).
LOCATION & HOURS:
Maidstone - Monday to Friday, full-time, office-based
WHAT'S IN IT FOR YOU?
The salary is c. £40,000, and the opportunity to work in a critical role in a mission-led business improving patient outcomes. If you are looking for the chance to make a real difference to vital services through quality & compliance, with autonomy, ownership, and visibility at the heart of healthcare delivery, then this is for you.
There is potential for progression too.
IN CONCLUSION:
This is more than a checklist compliance role, its for someone who cares deeply about quality, enjoys leading relationships, and wants to drive standards in a regulated environment.
If youre ready to own the quality & service agenda for one of the UK's leading support providers, then get in touch ASAP!
Contact the Jonothan Bosworth team for more insight.
SA_11_QSM_SE
....Read more...
A respected, family run business is seeking an astute, organised and proactive Customer Operations Coordinator to join their growing team.
This is a key hire within a close knit, values-led company where customer service and operational efficiency go hand in hand. You'll play a vital role in delivering great customer experiences while keeping systems, service and operations running smoothly behind the scenes.
If you're confident on the phone, naturally systems minded, and take pride in staying one step ahead, this could be your ideal next step.
About the role
You'll be the go to person for ensuring everything flows seamlessly from customer enquiry through to machinery delivery. Sitting between sales, logistics and finance, you’ll keep systems updated, customers informed, and any issues followed through with ownership and care.
As the Customer Operations Coordinator you will be responsible for:
Making friendly, proactive calls to customers to check ongoing satisfaction
Arranging deliveries with customers and transport companies
Responding to incoming calls and emails with a customer-first approach
Keeping CRM & ERP systems fully up to date with accurate information
Supporting sales and logistics teams with order tracking and reporting
Helping identify small process improvements as the business grows
Logging and following up on operational issues or changes
Supporting the finance team with any data entry
This is a hands on role with many small plates to spin, ideal for someone used to the variety of an SME environment. While machinery transport is part of the job, the focus is broader. It’s about service, systems and operational follow through.
Skills, attributes and experience required for the Customer Operations Coordinator:
Are sharp, naturally organised and take ownership of problems
Have experience in a busy customer operations or admin role
Have excellent MS Office skills (especially Excel), and are confident using ERP/CRM or similar systems
Enjoy spotting ways to improve how things work day to day
Can stay calm, clear and personable when things get busy
What’s in it for you
A starting salary of £35,000 to £45,000 depending on experience
Discretionary bonus scheme and in addition a profit share bonus scheme (after one full year of service)
Weekly company performance meetings
On-site parking
Supportive, respectful environment with strong values and genuine team spirit
Lovely modern offices, great facilities, plenty of food and a great coffee machine
Office-based role: Monday to Friday, 8:00am to 5:00pm (1 hour lunch break)
20 days holiday plus bank holidays, with the option to purchase extra days each year with the cost spread across monthly salary
....Read more...
The candidate will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance.
In depth training will be provided in all sales areas.
Key Responsibilities:
Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
Assist with the collation of Test Certificates daily.
Raise sales orders and pass onto production planning for allocation and planning.
Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
Engaging with new customers and contacts.
Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently i.e orders, reply to enquiries related to lead times and stocks whenever appropriate.
Highlight to line manager any stock problems that arise.
Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
Any other duties as required by the business.Training Outcome:On successful completion of Year 1 (Customer Service Level 2) then a second year may be offered (Customer Service Level 3).Employer Description:With approximately 158,000 employees, we are more than just a company, we are a community. We are driven by an entrepreneurial spirit and a passion for excellence. Our goal is to help build a better world with smarter steels, guided by our four core values.
Leadership - We built and maintained our leadership position through visionary thinking and a willingness to constantly challenge the status quo and be open to doing things differently.
Safety - Success starts with keeping all our employees safe. Our people must be well trained and empowered to speak up about safety risks and concerns. Every accident is avoidable and every employee - from the shop floor to the management committee - must hold that belief.
Sustainability - We want to be competitive and thrive in the world of tomorrow. Managing our business profitably through the cycle enables us to invest for the long-term, pursuing the opportunities that will exist for steel in an increasingly circular and decarbonized world and meeting the expectations of all our stakeholders.
Quality - Quality is essential to our competitive edge. We aspire to achieve excellence in everything we do, inspiring our colleagues to develop new ideas and come out on top.
ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. We offer a comprehensive range of steel grades and services.
Do you want to create and build tomorrow’s world?
The steel we work with every day is used all around you... Work with ArcelorMittal Steel Service Centres Europe and look at the world in a different way!Working Hours :9.00am - 5.00pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative....Read more...
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to employer company
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification, which will help start your career and give you an insight into the business's processes and procedures
Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Full time customer service role/ account manager
Technical account manager
Field account manager
Controls manager
Employer Description:At STAR FM, we deliver tailored rapid site deployment CCTV as well as facilities management solutions to safeguard your people, assets, and operations, no matter the scale.Working Hours :37.5 hours per week, which are flexible between the hours of 9am and 5pm. Exact hours to be discussed and confirmed at interview.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Good telephone manner....Read more...
Bodyshop Administrator / Customer Service Advisor vacancy:
- Salary: up to £28,000 per annum
- Hours: 8am - 5pm
- Permanent Role
I have an exciting opportunity for an experienced Bodyshop Advisor to join a leading Accident Repair Centre in the Worcester area.
As a Bodyshop Advisor you will be responsible for:
- You will be responsible for the administration of all Bodywork matters including receptionist duties, bookings, courtesy car diary control, recovery drivers diary, and customer call-backs
- These tasks require excellent organisational skills with attention to detail and a quality focus that is second to none
- You are expected to maintain up-to-date knowledge on Bodyshop procedures and developments and be able to clearly communicate these to the customer
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills
Minimum requirements for the Bodyshop Advisor role:
- Have previously worked/or is currently working within a similar role within an Accident Repair Centre or within the Motor Trade.
If you want to hear more about the Bodyshop Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor £28,000 Bodyshop Worcester
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
• Assist the Account Management Team with daily administrative tasks, ensuring smooth operations.• Learn and support the day-to-day management of customer accounts.• Maintain and update customer records within our Zoho CRM system to ensure accurate data management.• Support the team in managing waste collection schedules, coordinating with suppliers and customers.• Prepare and distribute reports related to financial performance, environmental impact, service performance, and customer feedback.• Assist in invoice processing and resolving any billing discrepancies.• Work closely with vendors and customers to facilitate smooth booking and transaction processes.• Gain knowledge of compliance and legal factors related to waste management.• Provide general office support, including document preparation, filing, and scheduling meetings.Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You will have opportunities for career progression within Flame UK upon successful completion of the apprenticeship.Employer Description:Flame UK is a leading waste and environmental services provider to businesses across the UK. Our focus is on delivering the best service in the industry through our frontline team and Account Managers, emphasizing communication, speed of response, and vast industry knowledge. We help businesses with demanding waste management needs and have ambitious growth plans, making this an exciting opportunity for a motivated apprentice to start their career with us.
Role Overview
This is an excellent opportunity for an enthusiastic and motivated individual to join our Account Management Team as a Business Administration Apprentice. The role is primarily focused on supporting our Account Management Team. The apprentice will gain hands-on experience in the day-to-day management of customer accounts, learning the processes and administration behind that, as well as compliance and legal factors around waste management.
They will work with a single team on a set portfolio of customers to deliver the highest standard of service to our customers and vendors. Additionally, they will create and populate reports ranging from financial to environmental and be involved in system processes, booking, and liaising with vendors and customers.
As an administration-focused business, the Business Administration Apprenticeship is an excellent fit for our team. Upon completion, the apprentice will be skilled enough for a role in customer service, account management, sales, finance, or operations. We are ready to take on an apprentice at any time.Working Hours :Monday – Friday 8:30 am – 5:00 pm (30 min unpaid lunch).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
CNC Service Engineer
Machine Tool Repair and Servicing
Field Based Role - Nationwide - CV10 Nuneaton
Company Van, 32 days Holiday, Pension and Insurance
Door-to-Door Pay - Overtime above 39.5 hours
Up to £50k per annum - Training and Progression Opportunities Available
Are you a mechanically biased Machine Tool Engineer with service and repair experience on CNC machines with Fanuc or Heidenhain controls?
Our established client specialises in the repair and servicing of a wide range of CNC engineering machinery. They work with a wide range of equipment and are looking for a Machine Tool Service Engineer to join their small but growing team.
Current job titles could include: Service Engineer, CNC Service Engineer, Machine Tool Engineer, CNC Maintenance or Machine Tool Maintenance.
Duties Include - Machine Tool Technician/Service Engineer:
- Fault finding on a wide range of CNC machinery
- Mostly dealing with service and breakdowns
- Some installation work (training can be provided)
- Working on servo motors, linear rails, ball screws, spindles
- Customer-facing role
- The majority of travel to client sites is within the Midlands and South Yorkshire area
Key Skills / Experience Required - Machine Tool Field Service Engineer:
- Travelling to customer sites throughout the UK.
- Able to fault find, repair and service metal cutting CNC machinery eg. Lathes, Mills, Borers, Grinders etc
- Mechanical bias but with a good electrical understanding - e.g able to isolate a machine, disconnect a motor, change a switch (training can be provided)
- Experience/competence with Fanuc or Heidenhain controls
- Hands-on mechanical skills e.g stripping and building machinery
- Able to use and apply experience in adapting to new machinery
- Happy to travel nationwide and internationally (for training)
The Package - CNC Service Engineer:
- Starting salary £40k-£50k per annum, depending on skill level and experience
- Door-to-door pay
- Overtime above 39.5 hours time paid at x1.33 Mon to Fri, x1.5 Sat, x2.0 Sun/BH
- Company Car, for work and personal use
- 24 Days Holiday + Bank Holidays (32 days)
- Pension
- Life or Medical Insurance
Interested? To apply for this CNC Service Engineer position, here are your two options:
1. "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Dan Henderson 0116 254 5411 between 8.30am - 5.30pm
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL....Read more...
Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
•Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
•Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
Desirable Experience
•Experience in Customer Service and Network Operations
•Technical Engineering background
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Provide comprehensive adminstrative support to business operations
Ensure effective coordination between clients, suppliers and internal teams while maintaining high standards of customer service and operational efficiency within the signage and manufacturing enviroment
Manage all client communications including quotations, project updates, and delivery schedules
Process quote requests and revisions in accordance with company procedures
Resolve customer queries and complaints within agreed timeframes
Maintain customer satisfaction through proactive communication and follow-up
Update client records and correspondence files accurately
Coordinate project workflows between design, production, and installation teams
Schedule deliveries and coordinate with external contractors
Monitor project timelines and escalate potential delays to management
Support procurement activities and supplier coordination
Maintain accurate records of orders, and project documentation
Perform data entry and database maintenance with high accuracy
Prepare correspondence, and documentation as required
Provide administrative support to General Manager and team members
Ensure all documentation meets company quality standards
Support continuous improvement initiatives
Assist in maintaining ISO/quality certification requirements (if applicable)
Contribute to process documentation and updates
Training:Once a month online workshops with the college and in the workpace. Level 3 Business Administrator apprenticeship standard delivered by EKC Training.Training Outcome:Possibility of a permanent job for the right candidate.Employer Description:Medash Signs is a signage company founded in 1977, located in Ashford, Kent. They specialize in designing and producing a wide variety of bespoke business signs and offer a comprehensive service from concept to installation. With over 40 years of experience, they pride themselves on excellent customer service and attention to detail.Working Hours :Monday to Friday 8am to 4.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working....Read more...
The Job
The Company:
Join one of London’s most recognisable and long-established premium service providers, offering essential property maintenance services across plumbing, heating, bathrooms, kitchens, and more.
Now part of a global group, the business operates a 24/7 centralised call centre, servicing over 90,000 jobs annually.
Over four decades of trusted service across central London
Premium domestic and commercial client base
Fast-paced sales environment with excellent brand recognition
Backed by a global home services group with multi-brand operations
Strong internal support structure and a collaborative, motivated sales team
Benefits of the Project Sales Manager:
Up to £45k basic
Realistic £70k+ OTE through uncapped commission scheme paid quarterly
Electric company car
23 Days holiday, birthday off plus bank holidays
Contributory pension
Retail discounts, training, and progression opportunities
The Role of the Project Sales Manager:
Working from a London HQ with regular site visits across Central London, you will be leading sales activity for full bathroom installations.
Conduct in-depth surveys on residential properties to scope, specify and quote tailored solutions for customers’ dream home improvements.
Own the sales cycle end-to-end – from initial enquiry, consultation, quoting and closing the deal on projects potentially worth hundreds of thousands of pounds,
Generate additional leads through outbound activity including canvassing and cold outreach during quieter periods.
Collaborate with estimating, sales, customer service and project delivery teams to ensure smooth handovers and customer satisfaction.
Provide market insights and customer feedback to inform pricing and sales strategies.
Keep detailed records of pipeline activity and take ownership of individual revenue targets.
The Ideal Person for the Project Sales Manager:
Previous experience in a bathroom or related interiors sales position.
Commercially sharp with an entrepreneurial mindset – someone who sees and seizes opportunity.
Confident communicator with strong customer service skills and a knack for understanding customer needs.
Technically comfortable around building structures, plumbing, and bathrooms
Highly self-motivated, used to working independently and delivering against revenue targets.
Professional and articulate with the capability to engage with and inspire customers looking for a premium solution.
If you think the role of Project Sales Manager is for you, apply now!
Consultant: Justin Webb
Email: sales@otrsales.co.uk
Tel no.: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target:
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Job Purpose:
We are a trusted name in the broadcast and professional video equipment industry, known for delivering high-quality products and exceptional service. As we continue to grow, we are looking for a proactive and enthusiastic Customer Service Apprentice to join our team and provide first-class support to our customers.
Accurately verify and input new customer orders into our system
Communicate with customers regarding incomplete or unclear orders
Keep customers informed on the progress of their ordersRespond to customer queries via phone and email in a professional and timely manner
Resolve any service-related issues or complaints with empathy and efficiency
Work closely with the dispatch team to ensure timely order fulfilment
Maintain accurate records and activity logs to ensure clear audit trails
Liaise with internal and external suppliers to resolve order-related queries
Provide cross-departmental support to aid smooth business operations
Perform general administrative and office duties as required
Training:
All work based learning
The Apprenticeship will involve virtual monthly teaching & learning sessions with your assigned Skills Coach
Work will be set each month for completion. This may include written work, workbooks, research, projects, assignments.
Access to a virtual learning platform will be inclusive to support with learning resources, support material, short courses & your learning log and recording off the job hours
Training Outcome:
Long-term growth within the company
Skill development opportunities
Job security
Employer Description:Digibroadcast Co. LTD is a leading UK-based supplier of professional broadcast and video production equipment, serving clients across the globe. With over two decades of experience in the industry, we specialize in providing cutting-edge solutions for television studios, production houses, content creators, and independent filmmakers.
Our product range spans from cameras, lenses, lighting, audio gear, and studio equipment to grip accessories and post-production tools — sourced from top brands like Sony, Blackmagic, Canon, Sennheiser, and more.
At Digibroadcast, we are committed to excellence, innovation, and customer satisfaction. Our team thrives in a fast-paced, collaborative environment where quality service and industry expertise define our brand. If you're passionate about technology, media production, and want to be part of a dynamic and growing organization, we’d love to hear from you.Working Hours :Monday- Friday
09:00- 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
As an apprentice in the Library, Archive, and Information Service you will develop the knowledge, skills, and behaviours to:
To deliver and promote the full range of customer focused services as required by that service area and its users
To actively engage with customers to help them gain maximum benefit from the service by:
Supporting customers find appropriate materials to meet their needs
Supporting customers to use the ICT systems provided including self-service facilities, computer/internet access and printing
Delivering an effective information enquiry service using all relevant sources
Working with all priority client groups to reduce barriers to using the service
Providing a range of activities and services for children, young adults and families appropriate to that service area
Collections & Audience Promotion:
To participate in promotional events and to ensure displays, exhibitions and information leaflets and posters are relevant and well presented
To undertake regular materials maintenance and identification of items needing conservation and / or preservation packaging to keep collections in good condition, promote products and meet customers’ expectations and needs
To assist in the promotion of reader development and other initiatives as outlined in the service plan
Planning & Performance:
To contribute to the development and implementation of work plans and to the services’ planning, performance and review processes
To contribute to the formulation and implementation of customer focused quality standards to ensure consistency in performance and quality outcomes
Business Support:
To undertake day to day financial processes and procedures to comply with financial regulations and the Council’s Standing Orders
Where required to be a key holder and ensure the day to day opening, closing and security of the building within agreed hours
To participate in the supervision and support/training of new staff, apprentices, people on work experience placements and other team members as appropriate
To carry out administrative tasks, and use business systems and I.T. efficiently, to agreed departmental and corporate standards
Self Development:
To participate in the Personal Development Review process, professional development and team working to deliver agreed service priorities and targets
Training:You will be working towards a level 3 library, information and archive services assistant.
Training will be one day a week.
Training centre is located at CDC Centre, Cricket inn road, Sheffield, S2 1TR.Training Outcome:Opportunity to move into a full time post upon completion of apprenticeship.Employer Description:Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committeesWorking Hours :37 Hours a week on rota system.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an Apprentice Kitchen Sales Designer, you will learn to undertake all the tasks and responsibilities of the Kitchen Sales Designer role.
Design:
To plan and design inspirational kitchens using the company’s range of products
You will be required to visit sites to measure and evaluate the customer’s needs
To effectively communicate with builders and the end user, amending plans as required
An essential part of this role is using your product knowledge confidently, to ensure that you deal with customer enquiries before, during and after-sales
Ensure compliance with health and safety regulations whilst in the depot and during on-site visits
Sales:
To provide the customer with enough choice, advice and after-sales service to leave a lasting impression of the depot
To achieve and exceed individual and depot targets
To negotiate prices, ensuring you are maintaining growth in your margin
Manage and maintain your own lead bank, keeping it updated and staying in contact with the customer
To provide potential and existing customers with the highest level of service
To assist with any other reasonable request to fulfil the requirements of the business and smooth operation of the depot
This is not intended to be an exhaustive list of responsibilities but outlines the main points of the role
Key performance indicators:
Timely progress with the off-the-job apprenticeship work
Positive customer feedback and progress through 1-2-1 reviews
Sales revenue generated from kitchen plans
Targets met or exceeded
Completion of the Apprenticeship Standard or Framework, supported by the training provider
Key challenges:
To dedicate time to apprenticeship related to independent studies, development, and assignments
Prioritisation and staying organised, particularly during busy periods, daily tasks, and additional responsibilities
Build and maintain relationships with customers and fellow team members, while working towards your individual targets
Constantly reviewing new products and staying commercially aware, demonstrating credible product knowledge
Manage your lead bank to reach its full potential, providing excellent customer service and staying in contact with the customer during the process
Effectively influencing the customer and making persuasive recommendations on how to proceed with their kitchen design needs and closing the sale
Maintaining a high calibre of work at all times, whilst staying organised and motivated in a positive manner
Training:As part of the Level 3 Fitted Furniture Design Technician Apprenticeship Standard qualification, you will learn how to:
Working safely at all times, following relevant legislation and regulations, and ensuring the safety of yourself and others
Plan, organise and manage furniture design and/or installation projects from conception to completion
Create suitable fitted furniture designs and concepts for furniture to be installed, meeting customer requirements
Present fitted furniture designs to customers in order to get buy-in and agree on the next stages
Survey locations accurately in order to produce suitable designs for furniture to be installed
Provide accurate quotes to customers, cost and prices of fitted furniture concept designs using quoting software systems in order to secure sales
Maintain fitted furniture retail showrooms in good condition in order to gain customer interest in products and services
Deliver on fitted furniture sales targets and enhance opportunities for further income growth
Provide an effective, fitted furniture after-sales service for customers to maintain and enhance their business reputation and secure repeat business
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment:
Level 3 Fitted Furniture Design Technician qualification
Training and training location to be confirmed
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
Progression options may be available within Howdens and the depot such as full-time employment
Employer Description:Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 Depots Nationwide.Working Hours :Days and shifts are to be confirmed (TBC).Skills: Communication skills,Attention to detail,Organisation skills,Creative,Initiative,full driving license desirable....Read more...
