The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and polite to customers
Training:Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
The programme lasts for 39 months. The training incorporates underpinning knowledge in partnership and is managed by EMTEC Colleges. Throughout the duration of the programme, the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training.
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace. Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal. The apprentice, employer and provider are required to maintain a logbook that captures progress over the programme.
Assessment includes:
On-going assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2.
This is followed by the synoptic assessment, of which there are four components: log book (final year review to assess the apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice).
Each apprentice will achieve the following:
Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard
Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF
Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF
Certified Hyundai courses
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:"Being an independent Hyundai retailer brings a bundle of benefits to you the customer. We have the ability to tailor motoring solutions to suit your personal needs and the flexibility to react to your changing requirements. At Corkills, we are proud of the loyalty we have from our customers who return time and time again and believe this is embodied in our reputation for ‘‘Care, not just cars’‘. We employ only the best people with a primary focus on delivering an excellent customer service. Our aim is always to deliver the best service and value to you, our customer. Corkills are unique in our ability to deliver "care, not just cars" our staff understand how important great service is to you."Working Hours :Monday-Friday, 8.30am – 5.00pm plus lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Field Service Engineer – UPS / Critical Power
Location: UK Nationwide
Are you an experienced Field Service Engineer with strong knowledge of UPS systems and critical power infrastructure?
Our client, a global provider of critical power and infrastructure solutions, is expanding their service engineering team. This is an excellent opportunity for a skilled engineer to support the commissioning, servicing, and maintenance of UPS and critical power systems across customer sites throughout the UK and Ireland, ensuring reliable power protection for mission-critical environments.
As a Field Service Engineer – UPS / Critical Power, you will:
Prepare and carry out commissioning, servicing, maintenance, testing, and fault diagnosis of UPS and critical power infrastructure systems and associated battery systems in accordance with customer requirements and applicable procedures.
Perform servicing and preventative maintenance on all installed systems and equipment delivered by the company, including UPS systems, DC power solutions, and battery installations.
Carry out live working procedures safely while ensuring compliance with company safety policies and industry standards.
Complete detailed service reports and relevant documentation following each service visit in accordance with company procedures.
Key Skills and Experience for this Field Service Engineer – UPS / Critical Power role:
Provable experience as a Field Service Engineer, Service Technician, or similar role within power electronics, UPS systems, electrical installations, or critical power infrastructure.
Strong technical knowledge of DC power systems and AC UPS equipment.
Experience working with battery systems used in UPS or critical power environments.
Full UK driving licence required.
This is a fantastic opportunity to join a growing organisation within the UPS and critical power sector, supporting essential infrastructure across telecoms, data centres, and other mission-critical environments throughout the UK.
To apply, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 for more information.....Read more...
Account Manager Braintree £35,000 - £40,000 Basic + Bonus + Job Satisfaction + Stability + Family Feel Environment + Product Training + Benefits + IMMEDIATE START
Join a well-established, family-run business that will offer you long-term stability and job satisfaction in a busy and supportive environment. Work as an account manager where you’ll be part of a close-knit team, dealing with regular customers and incoming enquiries rather than cold calling.
This company operates within the hydraulic product and service sector, supporting a wide range of customers with both supply and repair solutions. With a strong reputation and long-standing team, they are looking for an account manager to help maintain customer relationships, support incoming demand, and contribute to the continued success of the business.
Your Role As An Account Manager Will Include:
* Account Management role - office based in Braintree * Managing existing customer accounts and keeping clients satisfied * Handling incoming calls, enquiries, and walk-in customers * Supporting with sourcing and procurement of hydraulic products and components * Working closely with the workshop and wider team * Providing quotes, pricing, and general customer support * Getting involved in day-to-day business operations as required
The Ideal Account Manager Will Have:
* A background in sales / account management / internal sales or similar * Some understanding of hydraulics or engineering products (ideal) * Strong communication and customer service skills * A proactive and friendly approach to work * Ability to work in a small, team-focused environment * Must be able to commute to Braintree
Apply now or contact Billy on 07458163030 for immediate consideration
Keywords: internal sales, account manager, hydraulics, engineering, technical sales, customer service, Braintree, Essex, sales support, procurement, industrial, workshop, parts, components....Read more...
Working with a mentor
Observing and learning the current systems/IT in place to assist customer service
Will also carry out one week in six at Manufacturer College
Training:
Block release at Mercedes-Benz Uk, 1 week in 6
NVQ Level 3 in Customer Service Specialist
Training Outcome:To be become a fully qualified Service Advisor and continue to work with us in a small family run business.Employer Description:Specializing in Mercedes-Benz and AMG vehicles. Motor vehicle maintenance and repairs.Working Hours :Monday - Friday 8.30am to 5.00pm. May be required to adjust working hours to fulfil training commitments.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
You'll learn how to:
Provide 1st Line IT support to our clients
Monitor and maintain network and server infrastructure
Handle calls, service tickets, and email requests through the Service Desk
Respond quickly to system failures and technical issues
Create and maintain process documentation
Troubleshoot faults and ensure timely resolution
Build and maintain strong client relationships
Training Outcome:
The successful candidate may be offered a full-time position after completing the apprenticeship
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service, ensuring a quality service is provided to all.
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers.
Learning to confidently and efficiently represent the initial interface between the customer and the company.
Developing skills to action all inbound communications, ensuring that all items are logged correctly to the relevant cases within your team.
Actioning all outbound communications following the appropriate procedures.
Liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure.
To deliver excellent customer service at all times.
Full training will be provided in order to complete the above. NBC and S&G Response will provide ongoing support and guidance to assist you throughout your business qualification.Training:
Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required).
You will attend day-release college sessions at National Business College (NBC) or via Teams on a fortnightly basis.
NBC is based in the centre of Huddersfield, just a 5-minute walk from the main bus and train stations.
Training Outcome:
Opportunity to progress within S&G Response as apprentices will be offered a permanent position on ocmpletion is the business requires.
Employer Description:S& G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. With an excellent reputation for outstanding customer service, they have grown substantially over the last few years. They are studiously focused on delivering growth for the long-term by continually investing in their people, culture, and infrastructure.Working Hours :Monday to Friday, 9.00am - 5.30pm, with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Key responsibilities:
Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
Progressing and escalating issues accordingly.
Keep accurate records in the service management system, making sure that customers always receive feedback on the progress of faults and changes.
Assist in the support, monitoring and development of internal IT Systems.
Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
Provide excellent customer service and be fully responsive to the needs of the customers and employers.
Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
Assist with the support of systems such as Telephony and CCTV.
Undertake a maintenance schedule on specified assets, keeping accurate records of work undertaken.
Prioritisation of own workload.
Any other task deemed reasonable to support the needs of the business.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2Training Outcome:Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communications Technician.Employer Description:We offer high quality training delivered flexibly to meet customer requirements in the fire safety sector.
Xact trains personnel from over 50 fire brigades throughout the British Isles and Eire, delivering hundreds of courses each year. We are also proud to work with building control professionals. See Courses below for more about our customer base.
We have developed specialist programmes in investigation, enforcement and prosecution; fire engineering including a Level 5 Fire Engineering Design course; schools; healthcare premises and historical buildings.
Our ability to tailor courses, which are conducted in-house or at our Midlands-based training facility, to precise customer requirements accounts for our popularity. Listening and responding to customer feedback is an essential part of the service.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience....Read more...
Service Engineer Security Systems
Location: Oslo, Norway
Sector: Security, Electrical & Building Technology
Salary: 45-50,000 DOE
Holt Engineering Group is working with a well-established and forward-thinking security systems provider delivering cutting-edge electronic security and life-safety solutions across the UK and Europe.
Were seeking an experienced Service Engineer to join a respected, employee-owned security technology business specialising in the maintenance and support of integrated security systems across commercial and critical infrastructure sites.
This is an excellent opportunity for a technically skilled professional who takes pride in delivering exceptional service, solving complex technical challenges, and ensuring systems remain fully operational for clients across the UK.
Key Responsibilities
- Perform routine maintenance, testing, and repairs of CCTV, access control, and intruder alarm systems
- Troubleshoot and resolve faults efficiently to minimise downtime and maintain client satisfaction
- Provide on-site and remote support to clients, ensuring all systems meet compliance and performance standards
- Conduct system inspections and preventative maintenance visits
- Deliver clear, customer-focused technical guidance on system use and functionality
- Maintain accurate service documentation and site records
What Youll Need
- Proven experience as a Service Engineer or Security Systems Engineer within the electronic security industry
- Strong working knowledge of CCTV, access control, and intrusion detection technologies
- Excellent fault-finding, diagnostic, and communication skills
- Strong customer-service approach with the ability to manage client relationships professionally
- Relevant technical qualification (electrical or electronic discipline preferred)
- Full UK driving licence and flexibility to cover regional or national travel
Whats on Offer
- Employee-owned organisation share in the companys long-term success and stability
- 25 days annual leave plus bank holidays
- Company pension scheme
- Private healthcare
- Annual private wellbeing and health screening (fully funded)
- Employee Assistance Programme 24/7 wellbeing and support access
- Life Assurance (4x salary) from day one
- Supportive environment focused on development, independence, and continuous learning
If you would like some more information regarding the Service Engineer role, please contact me.
....Read more...
As a Digital Service Engineer based in our West Midlands office, you will be the first point of contact for customers and clients, supporting them through a wide range of digital channels. You will help them access services, coach them on using digital systems, and diagnose and resolve problems they encounter with digital tools and platforms. This is a hands-on, customer-facing role that sits at the heart of our digital service delivery.
A typical day in the job:
Customer Support: Act as the first point of contact for clients, providing prompt and effective support through digital channels, telephone and face to face.
Diagnosing & Resolving Issues: Determine the root cause of technical problems and take appropriate action to resolve them, advising on related hardware and software where needed.
Coaching & Guiding Users: Support and coach users in their use of digital systems, explaining technical concepts clearly in plain language suited to the audience.
Configuring Devices & Systems: Configure a range of digital devices and systems to meet individual user needs.
Managing Support Requests: Log, track and prioritise incoming support requests, ensuring issues are resolved in a timely manner and escalating where appropriate.
CRM & Record Keeping: Use and maintain ITSM tools to manage service delivery, document actions and maintain a clear audit trail.
Data Security & Compliance: Handle customer data securely, applying relevant policies and complying with data protection legislation including GDPR.
Training Outcome:Upon successful completion, you can progress into roles such as Digital Service Advisor, IT Support Analyst, Technical Support Professional or further apprenticeships at Level 4 or 5.Employer Description:Morro Partnerships is a UK construction and regeneration group delivering high‑quality homes, with a strong commitment to developing talent through apprenticeships.Working Hours :Monday to Thursday: 8:30am – 5:00pm.
Friday: 8:30am – 4:30pm (1 hour unpaid lunch break daily).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Interest in digital technology....Read more...
Logistics Planning Manager is required to join a UK leading manufacturing business, with a network of factories and manufacturing plants across the UK. Flexible/Hybrid working hours working Monday - Friday. A permanent position that offers both fantastic development and progression opportunities. Applicants are invited from a wide range of backgrounds – Transport Planner, Scheduler, Service coordination, service coordinator, Fleet Controller, Production planning or production administration.The core purpose of the Logistics Planning Manager is to build and lead a new centralised planning and order taking functions system and manage the distribution of products via hauliers and logistics.What is on offer for you as a Logistics Planning Manager
A Salary of £55,000
8.30 – 5pm working hours – Flexible with Hybrid
8% KPI Bonus
Location - Bawtry, Rossington, Doncaster
Monday – Friday DAYS working
Enhanced Company Pension
33 days holiday
Training and personal development opportunities
Key Accountabilities of the Logistics Planning Manager
Optimise transportation of products by coordinating and scheduling deliveries within agreed service levels and in the most efficient way possible.
Analysing customer demand and working to optimal route efficiency, guaranteeing timely delivery of the product.
Lead continuous improvement initiatives to increase reliability and efficiency.
Work closely with the existing team for SAP to input data for the system.
An active up to day knowledge of inventories, stock demands, shortages, delays, and deployment.
Provide information on delivery schedules to customers and internal customer service teams.
Proactively supporting and enhancing the Customer Service team and other commercial support functions.
Key Experience Required as the Logistics Planning Manager
Excellent communication and organisational skills.
Good geographical knowledge for coordinating purposes.
Working Knowledge of Windows-based IT Systems - Excel
Transport Planner/Manager experience required
This position would suit Logistics Planner, Planning Manager ....Read more...
Do you love leading a team in a fast-paced hospitality environment? Are you passionate about delivering great customer service and creating a warm welcome for every visitor? Would you like to work somewhere truly unique, surrounded by one of Yorkshire's most memorable natural attractions?If so, we'd love to hear from you.We're looking for an enthusiastic, reliable and hands-on Café Supervisor to lead the daily operations of our busy on-site café at Stump Cross Caverns. This is a fantastic opportunity to combine team leadership, customer service and day-to-day operational responsibility in a unique visitor setting.You'll be part of a supportive team, enjoy staff benefits and discounts, and have the opportunity to develop your skills while working in a role where no two days are the same.What We Offer
Opportunity to work in a unique natural attractionSupportive team environmentStaff discounts and benefitsTraining and development opportunities
Key Responsibilities
Lead and support the café team during daily operationsDeliver excellent customer service and handle visitor queries professionallyOversee opening and closing proceduresEnsure food and drink service runs smoothly and efficientlySupport staff training and developmentMaintain high standards of cleanliness, hygiene, and food safetyMonitor stock levels and assist with ordering and waste controlComplete daily checks and support general café administration
Person SpecificationEssential
Previous experience in a café, hospitality, or food service environmentExperience supervising or leading a teamStrong communication and interpersonal skillsExcellent customer service focusAbility to work under pressure in a busy visitor attractionGood organisational skills and attention to detailFlexibility to work weekends, school holidays, and peak tourist seasons
Desirable
Food hygiene certification (Level 2 or above)Experience in a visitor attraction or tourism settingBarista experienceFirst aid training
Personal Qualities
Friendly, approachable, and professionalProactive and dependableStrong problem-solving abilityPositive attitude and team-player mindsetPassion for delivering memorable visitor experiences
Working HoursFull-time position with variable hours based on seasonal demand, including weekends, school holidays, and bank holidays.If you're ready to take the next step in your hospitality career in a truly unique setting, apply now and join the team at Stump Cross Caverns. ....Read more...
Sales Manager Singapore$XX The ClientMy client operates a portfolio of five-star luxury lifestyle resort hotel located on an island in beautiful Singapore. This is one resort that is under the global portfolio of my client.The Sales Manager Role Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.The Person:
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
They are looking for people with:
2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.2 years experience in the sales and marketing, guest services, front desk, or related professional area.Confident communicator who can work directly with senior stakeholders and lead strategy discussions.
About COREcruitmentCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, North America, South East Asia, Africa and Australia.To view other great opportunities please check out our website at www.corecruitment.com or call us on 0207 790 2666 for a confidential chat about upcoming opportunities.....Read more...
Field Service Engineer Oxford £40,000 - £50,000 (£60,000 – £65,000 OTE) + Company Vehicle + Pension + 28 Days Holiday + Immediate Start + Paid Door to Door + Additional Training
Are you a Field Service Engineer who wants the freedom to control your earnings through overtime? This is a fantastic opportunity to join a market-leading Hydraulic lifting supplier, recognised across the UK for their expertise in installation, service, and maintenance.
Join as a Field Service engineer and be a part of a tight-knit engineering team where your skills are valued, your effort is recognised, and you’re not treated like just another number. With unlimited overtime on offer, you’ll have the chance to significantly boost your earnings while working on challenging, high-value projects. You’ll benefit from an organised structure and the chance to work on varied sites across the UK.Your Role as a Field Service Engineer Will Include:
Carry out installation, servicing, and maintenance of bespoke hydraulic lifting equipment at customer sites across the UK.
Travel to client locations to diagnose faults, perform repairs, and ensure equipment is operating safely and efficiently.
Work hands on with electrical, hydraulic, and mechanical systems during installation and commissioning projects.
The Successful Field Service Engineer Will Need to Have
Experience working with electrical and hydraulic engineering systems, ideally within lifting equipment or similar machinery.
Basic mechanical and hydraulic fault finding skills with the ability to work on bespoke engineered solutions.
PLC knowledge and practical engineering experience gained through industry work.
NVQ Level 2 or equivalent in an electrical or hydraulic discipline along with a valid CSCS card.
Please apply directly or contact 07458143259 for consideration
This vacancy is being advertised by Future Engineering Recruitment. The services of Future Engineering Recruitment are that of an Employment Agency.Please visit our website at futureengineer.co.uk to view other positions we are currently handling. Future Engineering Recruitment can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.Field Service Engineer, Field Engineer, Service Engineer, Field Maintenance Engineer, Field Support Engineer, Technical Field Engineer, Installation Engineer, Commissioning Engineer, Service Technician, Field Service Technician, Maintenance Engineer, Mobile Service Engineer, On Site Engineer, Customer Support Engineer, Technical Support Engineer, Equipment Service Engineer, Mechanical Field Service Engineer, Electrical Field Service Engineer, Electro Mechanical Field Engineer, Automation Field Service Engineer, Controls Field Service Engineer, Industrial Service Engineer,
....Read more...
Friendly, collaborative and supportive team environment, offering long-term stability and the chance to develop within a market leading, international company. A highly organised Internal Sales Developer/Co-ordinator is required to support a fast-paced and growing sales team within a well-established business. The Internal Sales Co-ordinator will play a key role in maintaining strong customer relationships, supporting sales and ensuring high quality customer service. What’s in it for you as an Internal Sales Co-ordinator:
£25,500.00 salary + competitive bonus
Permanent, full-time position
On site canteen
Free parking
Opportunity to develop within a supportive sales team
Regular social events
Exposure to a wide customer base
Support and Training provided
Main responsibilities of the Internal Sales Co-ordinator:
Building and maintaining strong relationships with customers
High standard of customer service
Build strong customer relationships, identify new sales opportunities
Promoting a broad range of products
Collaborating with external sale representatives to achieve targets and objectives
Gathering and analysing customer feedback and market intelligence
Maintaining up-to-date product and industry knowledge
Ensuring accuracy and efficiency across all sales administration and processes Supporting wider team as required
Requirements for the Internal Sales Co-ordinator:
Self-motivated with the ability to take initiative and ownership of tasks
Strong team player with excellent relationship-building skills
Ability to working under pressure and manage multiple priorities
Excellent attention to detail
Strong organisational and time management abilities
Results-driven with a proactive mindset
GCSE (or equivalent) in English and Maths (Grade 4/C or above)
Experience in a sales or customer-facing role
Good knowledge of Microsoft Word and Excel
To become an Internal Sales Co-ordinator, we would welcome applications from candidates with experience in internal sales, sales developer, customer service, sales administration or account coordination roles. Thank you Fiona E3 Recruitment APPLY NOW....Read more...
Dealing with customer returns and RMA on daily basis
Updating customers by phone and email daily
Responding to customer queries and problems
Creating customer returns on the system on the same day
Processing customer returns within 48 hours
Closing all return cases within 2 weeks
Ensuring all refunds are authorised after 30days
Inspecting returned goods and packaging
Reporting on reasons for returns weekly
Responding to Ebay, Amazon, BackMarket and Paypal cases
File Online Marketplace Claims (A-Z Claim, SAFE-T Claim)
Improving Ebay, Amazon, Trustpilot account rating
Resolving courier queries
Submitting Customer Invoices
Logging and dispatching inventory for service customers
Training:
Business Administrator Level 3 apprenticeship
20% off the job training
English and maths functional skills of required
End point assessment
Training Outcome:Full time role within the business.Employer Description:Spotbuyer Ltd is based in Stourbridge West Midlands. It specialises in product remarketing, refurbishment, e-commerce and distribution. Recently Spotbuyer has increased its service activity and under the trading name Device Services, it now provides significant repair, recycle, inventory refresh, distribution prep, to a number of mobile phone management companies. Spotbuyer has been certified to ISO27001 - Information Management Security Standard as well as ISO14001 - Environmental Management Standard, all sat on the foundation of their continued certification to ISO9001. Spotbuyer has a clear statement of its position in the IT, CE and Mobile sector for its service and remarketing activities: To create a world where we choose to reuseWorking Hours :Work Pattern:
Monday - Friday, 8:30am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Creative,Initiative,Non judgemental,Patience....Read more...
Duties to include but not limited to;
They will be trained to develop and maintain excellent commercial and business relationships both with our technical 3rd party partner suppliers and our range of customers maintaining the highest level of service
Day to day the role involving the creation, administration and management of projects from their inception to customer delivery and live service delivery
This also includes learning how to manage issues using appropriates tools and techniques
This may involve the responsibility to escalate unresolved issues to appropriate internal teams and co-ordinate these with all parties
Deliver positive communications to our internal and external customers updating and managing the company website and social media
Work cross-functionally with product, support and finance to ensure resolution of customer issues
Training:Day release at college.Training Outcome:The successful applicant will be offered a full time role at Telsolutions with an opportunity to specilise in managing a product and service or enter account managemant with performance pay.Employer Description:Telsolutions provide customer engagement services and technology designed specifically for income recovery and customer contact applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.
Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.Working Hours :Monday - Friday, 9.00am - 5.00pm. This may occasionally exceed if the training is off site at conferences or customer sites.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Creative,Initiative,Patience,Presentable,Good time keeping,Self motivated....Read more...
Resident Forklift Engineer / Forklift Maintenance Engineer
Location: Hull
Salary: Competitive + Shift Allowance + Overtime
Hours: 4045 hours per week | Monday Friday
An exciting opportunity has arisen for a skilled Resident Forklift Engineer to join a leading engineering support team working directly on-site with a major industrial customer within the DN post code. This role is ideal for an experienced Resident Forklift Engineer who enjoys diagnosing faults, carrying out maintenance, and ensuring material handling equipment operates safely and efficiently.
As a Resident Forklift Engineer, you will be based permanently at a customer site, maintaining and repairing a fleet of forklifts and warehouse equipment. The successful Resident Forklift Engineer will play a key role in minimising downtime and ensuring the customers operation runs smoothly. This is a great opportunity for a hands-on Resident Forklift Engineer who enjoys problem-solving, working with modern equipment, and building strong relationships with site teams.
Key Responsibilities
As a Resident Forklift Engineer, your duties will include:
Service & Maintenance: Carry out routine servicing and preventative maintenance on a fleet of forklifts and material handling equipment.
Diagnostics & Repairs: Diagnose and repair mechanical, hydraulic, and electrical faults on forklift trucks and warehouse equipment.
Breakdown Response: Respond quickly to breakdowns to minimise operational downtime and ensure equipment is returned to service efficiently.
Equipment Inspections: Conduct regular safety checks and inspections to ensure all equipment meets operational and safety standards.
Customer Support: Work closely with site teams and operators to provide technical support and maintain excellent working relationships.
Service Reporting: Complete digital service reports, record repairs, and order parts using company systems.
What Were Looking For
To be successful in this Resident Forklift Engineer position, candidates should have:
Experience working as a Resident Forklift Engineer, Forklift Engineer, Plant Fitter, Plant Engineer, or Vehicle Technician
Strong mechanical knowledge including hydraulics, diesel engines, and electrical fault finding
Experience servicing forklift trucks or similar mechanical equipment
The ability to work independently while also supporting the wider site team
Good communication skills and a proactive approach to problem solving
A full UK driving licence
Whats on Offer
Competitive salary based on experience
Shift allowance and overtime opportunities
Pension scheme
25 days annual leave plus bank holidays
Ongoing technical training and development
Career progression opportunities
Laptop, phone, specialist tools, and PPE provided
Apply Now If you are an experienced Resident Forklift Engineer looking for a stable site-based role with long-term career prospects, we would like to hear from you. Apply today with your CV to learn more about this Resident Forklift Engineer opportunity.
Holt Recruitment Specialising in Plant, Agricultural, Powered Access, Forklift, Lift & Access, Static plant. We recruit across the UK for Resident Forklift Engineer, Forklift Engineer, Forklift Technician, Plant Engineer, Plant Fitter, Material Handling Engineer, Mechanical Engineer, Field Service Engineer, Maintenance Engineer. PK - peter@holtautomotive.co.uk....Read more...
Service Engineer Clearview New Build Competitive Salary Full Time Wakefield – UK travel 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Company Vehicle and Fuel Card for Business UseAbout us:Clearview New Build are a part of the £60m+ turnover, Conservatory Outlet Group, and are the leading installer of double glazing windows, and doors throughout the UK. To support our ongoing business growth, we have an opportunity for an experienced Service Engineer to join our team based out of Wakefield.At Clearview New Build it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that our Service Engineers are quality focused, experienced, and passionate about providing excellent customer service. This is a great opportunity to work for a high profile, top-quality, forward-thinking business. About the Role:We are looking for a Service Engineer to travel to our customers and resolve issues across the UK. Responsibilities include:
Responsible for resolving issues with our windows, doors, and bi-folds.Provide excellent customer service whilst at customers' properties.Provide excellent quality of workmanship.Support the Engineering team to assist with resolving any issues as and when required.Strong knowledge and experience of site Health and Safety.The drive to achieve deadlines and KPI’s.Collect all relevant paperwork from HQ and load the van safely for the day.Ability to liaise with site managers whilst carrying out work duties.
What we are looking for:
Preferably New Build site experience.Must hold a valid CSCS Card.Previous experience in all aspects of window, door and bi-fold fitting.Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems.Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.A clean driving license.The ability to work on your own and use your own initiative.Good communication skills with the ability to communicate both verbally and in writing.A self-motivated individual who has a can do approach to work with the ability to get the job done in the required timescales.
How to apply:Ready to start your career with us? Apply with your CV INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Friendly, collaborative and supportive team environment, offering long-term stability and the chance to develop within a market leading, international company. A highly organised Junior Internal Sales Co-Ordinator is required to support a fast-paced and growing sales team within a well-established specialised manufacturer. The Junior Internal Sales Co-Ordinator will play a key role in maintaining strong customer relationships, supporting sales and ensuring high quality customer service.
Location: Near Leicester; commutable from Loughborough, Market Harborough, Hinckley, Melton Mowbray, Cadby, Wigston, Coalville, Oadby, Narborough, Shepshed, Kegworth and surrounding areas.
What’s in it for you as a Junior Internal Sales Co-Ordinator:
£25,500.00 salary + competitive bonus
Permanent, full-time position
On site canteen
Free parking
Opportunity to develop within a supportive sales team
Regular social events
Exposure to a wide customer base
Junior role, full support and training provided
Main responsibilities of the Junior Internal Sales Co-Ordinator:
Building and maintaining strong relationships with customers
High standard of customer service
Build strong customer relationships, identify new sales opportunities
Promoting a broad range of products
Collaborating with external sale representatives to achieve targets and objectives
Gathering and analysing customer feedback and market intelligence
Maintaining up-to-date product and industry knowledge
Ensuring accuracy and efficiency across all sales administration and processes Supporting wider team as required
Requirements for the Junior Internal Sales Co-Ordinator:
Self-motivated with the ability to take initiative and ownership of tasks
Strong team player with excellent relationship-building skills
Ability to working under pressure and manage multiple priorities
Excellent attention to detail
Strong organisational and time management abilities
Results-driven with a proactive mindset
GCSE (or equivalent) in English and Maths (Grade 4/C or above)
Experience in a sales or customer-facing role or customer services
Good knowledge of Microsoft Word and Excel
To become an Junior Internal Sales Co-Ordinator, we would welcome applications from candidates with experience in internal sales, sales developer, customer service, sales administration or account coordination, account manager roles.
Thank you Fiona E3 Recruitment APPLY NOW to be a Junior Internal Sales Co-Ordinator
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Main Duties and Responsibilities:
Ensure that visitors receive a professional and efficient welcome on behalf of the College. This is to include registration and identification
Liaise with staff regarding appointments, interviews, car parking and other general office duties
Deal with initial enquiries including email enquiries regarding courses
Provide information on college facilities, courses, and events, taking enquiries and disseminating information to the relevant staff
Operate the College telephone and radio paging system and be first point of contact for Fire and emergency systems liaising with other College staff as per college procedures
Process incoming/outgoing deliveries including parcels and recording details in an efficient manner. Frank outgoing mail and distribution of internal mail
Computer input using College software systems such as Sims and Teams. Will also use Outlook, Word, and Excel
Work flexibly as a member of the Customer Service team across Eastern Education Group to include working flexible hours and providing cover for shifts where necessary. Ensure there is effective communication throughout the team, ensuring all team members are kept up to date with current activity
Participate in events across the College, e.g. open events, student interviews, enrolment etc.
Ensure publicity materials are displayed and stocks maintained for collection by enquirers. To assist in maintaining the Course Information Sheets ensuring that only accurate information is available for enquirers either by paper or on the College website
Undertake training as appropriate to the role of Customer Service Advisor as identified by the senior customer service lead
Adhere to all College policies including the current data protection act and computer misuse act, treating all data as confidential
Operate all systems and procedures to agreed pre-defined service levels
The above job description is not exhaustive, and the employee may be required to undertake any other reasonable duties in line with the general level of responsibility of the role. As we now operate as a collective Eastern Education Group you may be from time to time required to undertake any of the requirements of your role for any of our Group organisations.Training:
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification
Training Outcome:
There will be career progression opportunities once the apprenticeship has been completed
Employer Description:West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.Working Hours :Monday to Thursday 8:30am- 17:00pm, Fridays 8:30am- 16:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working....Read more...
Transport Planning and Order Taking Manager is required to join a UK leading manufacturing business, with a network of factories and manufacturing plants across the UK. Flexible/Hybrid working hours working Monday - Friday. A permanent position that offers both fantastic development and progression opportunities. Applicants are invited from a wide range of backgrounds – Transport Planner, Scheduler, Service coordination, service coordinator, Fleet Controller, Production planning or production administration.The core purpose of the Transport Planning and Order Taking Manager is to build and lead a new centralised planning and order taking functions system and manage the distribution of products via hauliers and logistics.What is on offer for you as a Transport Planning and Order Taking Manager
A Salary of £55,000
8.30 – 5pm working hours – Flexible with Hybrid
8% KPI Bonus
Location - Bawtry, Rossington, Doncaster
Monday – Friday DAYS working
Enhanced Company Pension
33 days holiday
Training and personal development opportunities
Key Accountabilities of the Transport Planning and Order Taking Manager
Optimise transportation of products by coordinating and scheduling deliveries within agreed service levels and in the most efficient way possible.
Analysing customer demand and working to optimal route efficiency, guaranteeing timely delivery of the product.
Lead continuous improvement initiatives to increase reliability and efficiency.
Work closely with the existing team for SAP to input data for the system.
An active up to day knowledge of inventories, stock demands, shortages, delays, and deployment.
Provide information on delivery schedules to customers and internal customer service teams.
Proactively supporting and enhancing the Customer Service team and other commercial support functions.
Key Experience Required as the Transport Planning and Order Taking Manager
Excellent communication and organisational skills.
Good geographical knowledge for coordinating purposes.
Working Knowledge of Windows-based IT Systems - Excel
Transport Planner/Manager experience required
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Supporting customer service with enquiries and order updates
Helping to estimate with data entry and quote logs
Managing design requests and job bags
Carrying out general office tasks
Daily production meetings
Ordering board and updating systems
Every day is varied, practical and team-focused
Training:You’ll work towards a recognised Level 3 Business Administration apprenticeship standard, delivered through a mix of on‑site learning and off‑the‑job training. Training will cover IT skills, communication, organisation and core admin competencies.Training Outcome:Progression routes include roles in customer service, estimating, design admin or general office administration. With experience, there are opportunities to grow within the commercial team and wider manufacturing site.Employer Description:We’re a friendly, hardworking and growing packaging manufacturer based in Doncaster but part of the wider Logson Group of companies. Our customers value our personal service, quality and reliability, and we pride ourselves on being easy to work with, honest and committed to doing things properly.Working Hours :Monday to Friday, flexible start time to be agreed with successful candidate.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative,Enthusiastic,Reliable,Punctual....Read more...
Holt Engineering are working with a proficent in electronics manufacturing. They are looking for a highly organised Sales Administrator to support our sales team with customer enquiries, quotations, and order processing. This role plays a key part in ensuring sales operations run smoothly while maintaining excellent customer service and accurate sales records.
This is a Temporary Contract working Full Time Monday to Friday The Hours are 7:30am - 4:00pm with an early finish on Fridays!
The Sales Administrator is Paying from £12.21 - £14 per hour (depending on expereince)
Key Responsibilities for the Sales Administrator:
- Provide administrative support to the sales team
- Prepare quotations, proposals, and sales documentation
- Process customer orders accurately and efficiently
- Respond to customer enquiries and provide order updates
- Maintain CRM and sales tracking systems
- Produce basic sales reports and maintain records
- Liaise with internal teams to ensure orders are fulfilled
To be a successful Sales Administrator:
- Strong administrative and organisational skills
- Excellent communication skills
- High attention to detail
- Good knowledge of Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple tasks and deadlines
- Experience in a sales administration or customer service role
- Experience using CRM or ERP systems
What Were Looking For in a Sales Administrator:
- Highly organised and proactive
- Customer-focused with a professional approach
- Strong team player with a positive attitude
If you are interested in a new career opportunity this could be the role for you! Please APPLY NOW! Or call 01202 147689.....Read more...
If you're passionate about sales, technology, and eager to kick-start your journey in a forward-thinking Tech company, this could be for you! Working within a company with numerous awards and accolades, you will be part of a hungry and dynamic team that goes beyond the standard WEEE legislation to provide a superior service, not knowing anything but success!
Making outbound sales calls to develop, grow, and expand Gigacycles client base
Contacting businesses B2B, offering our free service to them
Dealing with inbound customer service inquiries
To be able to communicate coherently at all levels, verbally and in writing
Assess client’s IT needs to make recommendations to pitch products, solutions, and services with combination packages
Discuss and propose IT solutions and packages to highlight product benefits
To update and manage CRM logging contact information, tasks, opportunities, and contracts accordingly
To understand and achieve internal KPI’s for lead generation and sales
To grow month in month out your new business pipeline
Training:Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.
Firebrands course is delivered either Online (online live instructor-led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the IT Technical Sales apprenticeship:
Microsoft Certified Azure Fundamentals
Microsoft Certified 365 Fundamentals
Masterclass 1 - Engaging the Customer
Masterclass 2 - Negotiation Skills
Masterclass 3 – Becoming the next top seller
Key areas covered are:
Communication skills
Customer service
IT Infrastructures
Effective Sales Techniques (Negotiation, Objection Handling & Closing)
Data security
Problem solving
Project management
Training Outcome:
Offers a permanent role upon completion of the apprenticeship depending on performance. Opportunities for hands-on learning, growth, and professional development.
Collaborative and innovative work culture, offering autonomy and the chance to make a tangible impact.
Employer Description:Gigacycle Ltd are one of the leading IT disposal and recycling providers in the UK, that is based in Salford, Manchester. Working in accordance with the WEEE Directive and Environmental legislation in the UK, providing a service to assist organisations in the disposal of their redundant computers, IT and electrical equipment.
Providing a full portfolio of services, the company are experts in computer disposal and data destruction. With Gigacycle being the one of highest accredited I.T asset disposal providers in the UK, they work with the likes of the NHS, Government and Education sectors and FTSE 100 companies.
We have a secure processing facility and sales offices in Manchester. We provide services for clients all over the UK, using our fleet of own drivers and satellite tracked vehicles.Working Hours :Shifts to be confirmed.Skills: Communication skills,Presentation skills,Team working,Can use excel and Microsoft,Customer service experience,Use initiative,Spot opportunities,Confident,Proactive and motivated,Hit and exceed targets,Proven ability to collaborate,A good telephone manner....Read more...
Inspect and service vehicles
Maintain a healthy and safe workshop
Diagnose faults and carry out repairs
Provide customer service
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Following the completion of the Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship, there are then several career opportunities which can be pursued within the Motor Industry, including (but not limited to):
MOT Tester
EV, Hybrid or Senior Technician
Workshop Manager
Employer Description:Car Planet has established a new "MEGA CENTRE" in Enfield to serve as their main preparation and service facility, featuring numerous ramps to handle high-volume vehicle servicing. With 50 ramps and over 50 technicians they are looking to take on an apprentice who is eager, enthusiastic, has good time management and is committed. Working Hours :However can be reduced to 12 months if you have prior learning or have completed the Autocare Apprenticeship (judged on an individual basis).
Monday to Friday - Times to be confirmed. Possible weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
