Social Media
Client referrals
Physical Advertising
Training:
Work is fully remote
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Tree Shop Ltd specialise in producing an extensive range of native broadleaved, conifer woodland trees, shrubs, hedging plants, arboretum, parkland and garden trees along with a comprehensive range of tree guards and accessories, mainly through online marketing. We have 3 different product lines – ornamental and garden, design and supply of optimal shelterbelts (OSB), and local firewood, all integrated within the same customer service profile.
Customer service is at the heart of all we do. Exceptional customer service is delivered through building strong and lasting relationshipsWorking Hours :Shifts to be confirmed between the hours of 9.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative....Read more...
Duties will include but not restricted to:
Answering telephones and supporting customers with enquiries
Processing orders received
Data entry on the computer systems
Booking deliveries
Responding to customer emails
Customer service enquiries and resolutions
Accounts Administration
Credit Control
Plus much more
Training:Teaching and learning the skills, knowledge and behaviours within Business Administration.Training Outcome:Long-term career development available on successful completion.Employer Description:As the world leader in medical scales, we also offer you first-class service. Together with our branches, partners and dealers, seca offers a worldwide service network that ensures our products work troublefree.Working Hours :Monday to Thursday 8:45a.m to 5p.m; Friday 8:45a.m to 4.45p.m.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets.
The organisation designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations.
This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying out hands-on diagnosis, testing and repair of advanced electronic products.
Working closely with customers and cross-functional engineering, manufacturing and quality teams, you will play a key role in improving repair turnaround, reducing unnecessary RMAs and ensuring an outstanding customer experience.
This role would suit an Electronics Technician, Repair Engineer, Test Technician, Technical Support Engineer or Customer Support Engineer who enjoys combining technical troubleshooting with customer interaction and project coordination within a high-technology engineering environment.
Main Responsibilities of the Technical Customer Support & Repairs Technician (Reading):
Provide first and second-line technical support to customers via telephone, email and remote support tools
Diagnose hardware and system-level issues relating to embedded computing, RF and electronic systems
Guide customers through product configuration, operation and troubleshooting activities
Manage the complete RMA process from initial enquiry through to product return and customer communication
Carry out hands-on fault finding, testing and repair of electronic assemblies and systems
Perform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers
Work from schematics, engineering drawings, manufacturing documentation and test procedures
Maintain accurate repair records, service reports and customer documentation
Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions
Support root cause investigations and continuous improvement initiatives across repair and service activities
Develop and improve repair procedures, diagnostic processes and technical documentation
Provide customers with regular updates throughout technical investigations and repair activities
Occasionally support customer visits, field service activities and technical demonstrations where required
Requirements of the Technical Customer Support & Repairs Technician (Reading):
Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical role
Strong understanding of analogue and digital electronic systems and component-level diagnostics
Experience fault finding and repairing electronic assemblies or embedded hardware
Ability to read electrical schematics, wiring diagrams and technical documentation
Hands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generators
Excellent customer service, communication and stakeholder management skills
Experience managing multiple customer enquiries and technical issues simultaneously
Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations
High attention to detail with a structured approach to documentation and record keeping
Ability to work collaboratively across engineering, manufacturing, operations and quality teams
Experience within one or more of the following technologies would be advantageous:
Embedded computing systems
RF and microwave technologies
Ruggedised electronic systems
PCB and PCBA assemblies
Single Board Computers (SBCs)
Avionics electronics
Defence electronics
High-performance computing platforms
Desirable:
Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline
Experience supporting aerospace, defence, communications or industrial electronic products
Experience managing structured RMA processes and product returns
IPC soldering certification (IPC-A-610, J-STD-001 or equivalent)
Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRA
Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies
Experience working within regulated engineering environments including defence or aerospace
Working Pattern & Benefits:
Office-based role in Reading, Berkshire
Opportunity to support cutting-edge embedded computing and RF technologies used in mission-critical applications
Customer-facing position with significant interaction across engineering, manufacturing and international support teams
Opportunity to influence and improve European repair capability and customer support processes
Private healthcare
Annual bonus scheme
Pension scheme with employer contribution
Life assurance and income protection
Employee Assistance Programme
Employee share purchase scheme
25 days annual leave plus additional Christmas shutdown
Long-term career development within an internationally recognised engineering organisation
To apply for this Technical Customer Support & Repairs Technician role, please send your CV to Kishan Chandarana: kchandarana@redlinegroup.Com....Read more...
Vehicle Technician / Mechanic Salary: £32,000 £40,000 per year (depending on qualifications and experience) + bonus
Location: Hastings
Job Type: Full-time, Permanent
Join a well-established and growing automotive service centre in Hastings as a Vehicle Technician / Mechanic. Were looking for an experienced and motivated technician to join our busy, multi-brand workshop team.
About the Role As a Vehicle Technician / Mechanic, youll carry out servicing, maintenance, and repairs on a wide range of vehicles to the highest standards. Youll work as part of a supportive team dedicated to delivering excellent customer service and vehicle care.
Key Responsibilities
- Perform routine servicing, maintenance, and repairs on all makes and models
- Diagnose and resolve mechanical and electrical faults
- Ensure all work is completed accurately, efficiently, and to manufacturer standards
- Work collaboratively with the workshop and service team to ensure customer satisfaction
- Maintain a clean and safe working environment
What Were Looking For
- NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (required)
- MOT testing licence (preferred but not essential)
- Previous experience in a workshop or service centre environment
- Full UK driving licence
- Strong teamwork skills and a customer-focused attitude
- Attention to detail and commitment to high standards of workmanship
- DBS certificate (required)
Benefits
- Competitive salary and performance bonus
- Healthcare cash plan
- Mental and physical wellbeing support
- Extra holiday for long service
- Day off on your birthday
- Retail discounts and vouchers
- Company car scheme (after qualifying period)
- Free MOT for employees
- Ongoing training and professional development opportunities
- Pension scheme
- Opportunities to progress within the business
If youre an experienced Vehicle Technician or Mechanic looking to join a friendly and forward-thinking automotive team, apply today, or contact Rachael on 07885881841....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration
Training:
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Answering incoming calls, ensuring excellent customer service throughout
Directing calls to the relevant departments or passing on messages
Logging customer call outs into the company's service system
Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
Updating and maintaining customer records
Carry out other adhoc administrative duties as required
Training:
Full day-to-day training will be provided by the employer.
This apprenticeship qualification is called Level 2 Customer Service Practitioner
The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions
These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer
Training Outcome:Potential progression within the business and onto further apprenticeship qualifications. Employer Description:Agilico supports more than 10,000 customers who are committed to building organisations that are fully equipped to succeed in the face of rapid and continuous change.
The organisation's aim is to help businesses maximise operational efficiency and make work easier for their people through the use of innovative workplace technology.Working Hours :37.5 hours per week
Monday to Friday. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The successful applicant will support the sales team with customer enquiries, order processing, maintaining records, preparing documents and carrying out general administrative duties. You will develop valuable communication, organisation and IT skills while learning how a professional sales environment operates.
This role is ideal for someone who is keen to learn, enjoys working with people and wants to start a career in business, customer service or sales administration.
The apprentice will work as part of our sales administration team, helping to ensure customer enquiries, orders and office tasks are dealt with efficiently and professionally. No two days will be exactly the same, but typical duties may include:
Answering incoming calls and responding to customer enquiries in a polite and professional manner.
Processing customer orders accurately and updating internal systems and records.
Supporting the sales team with quotations, order updates, customer information and general administration.
Preparing and maintaining documents, emails, spreadsheets and other business records.
Liaising with colleagues, customers and suppliers to help ensure orders and enquiries are followed up.
Learning how the sales process works from initial enquiry through to order completion.
Developing communication, organisation, IT and customer service skills through day-to-day tasks and apprenticeship training.
This role will give the apprentice the opportunity to gain practical experience in a busy office environment while building confidence and workplace skills.Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to progress into customer service or sales roles.Employer Description:ULTIMATION DIRECT LTD is UK based manufacturing company, specialising in the design, production and installation of perimeter security and access control productsWorking Hours :08:00 to 17:00 with a 30-minute lunch break and a 15-minute break each morning and each afternoon.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental....Read more...
Service Delivery Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge & Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.Key Responsibilities:Line Management
Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements.
Capacity and Activity Management
Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required.
Stakeholder Management
Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries.
Reporting and Performance Monitoring
Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs and escalate concerns.Manage people performance including absence, training, and engagement.
Audit, Compliance and Customer Service Quality
Conduct customer service audits and call listening.Identify improvement areas and ensure compliance.
Management Team Responsibilities
Contribute to management team planning and development.Provide insight for decision-making.Lead and support recruitment across the servicePromote compliance and continuous improvement.
Experience
Management or supervisory experiencePerformance monitoring and reportingContract or service delivery environmentAudit processes
Attributes
Detail-orientedAbility to prioritiseTeam collaborationProactive problem-solving
Skills and Knowledge:
Organisation and coordinationData analysisCapacity planning understandingCommunication and stakeholder engagement
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.
Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding and relationship management while completing a nationally recognised level 3 apprenticeship.
Day-Day Responsibilities:
Contact prospective and existing customers by telephone, email and other digital communication methods.
Respond professionally to customer enquiries and provide accurate information about products and services.
Build positive relationships with customers through excellent communication and customer service.
Identify customer needs and recommend suitable solutions.
Support the sales process by generating and qualifying new business opportunities.
Arrange customer meetings, demonstrations and onboarding appointments.
Assist with customer onboarding and account set-up.
Support customers with using the company's technology platform.
Maintain accurate customer records using the company CRM system.
Update sales activity, customer interactions and follow-up actions.
Assist with monitoring sales performance and producing reports where required.
Gather customer feedback and share insights with the wider team.
Attend client meetings and networking opportunities alongside experienced colleagues.
Represent the business professionally at all times.
Work collaboratively with colleagues to achieve team objectives.
Follow company policies, procedures and data protection requirements.
Complete all apprenticeship training, assignments and off-the-job learning required as part of the programme.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 12 month apprenticeship, you will have obtained your Customer Service Practitioner Level 2 Apprenticeship qualification.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:We not only provide a roof over your head but more importantly we work with you to offer you tailored support that helps you develop important life skills and independence.
Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Organisational Skills,Problem Solving Skills,Communication Skills....Read more...
We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.
Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding and relationship management while completing a nationally recognised Level 3 apprenticeship.
Day-Day Responsibilities:
Contact prospective and existing customers by telephone, email and other digital communication methods.
Respond professionally to customer enquiries and provide accurate information about products and services.
Build positive relationships with customers through excellent communication and customer service.
Identify customer needs and recommend suitable solutions.
Support the sales process by generating and qualifying new business opportunities.
Arrange customer meetings, demonstrations and onboarding appointments.
Assist with customer onboarding and account set-up.
Support customers with using the company's technology platform.
Maintain accurate customer records using the company CRM system.
Update sales activity, customer interactions and follow-up actions.
Assist with monitoring sales performance and producing reports where required.
Gather customer feedback and share insights with the wider team.
Attend client meetings and networking opportunities alongside experienced colleagues.
Represent the business professionally at all times.
Work collaboratively with colleagues to achieve team objectives.
Follow company policies, procedures and data protection requirements.
Complete all apprenticeship training, assignments and off-the-job learning required as part of the programme.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Specialist apprenticeship L3 Apprenticeship.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:We not only provide a roof over your head but more importantly we work with you to offer you tailored support that helps you develop important life skills and independence.
Working Hours :Monday-Friday 9AM-5PMSkills: Administrative Skills,Customer Care Skills,Organisational Skills,Patience,Presentation Skills,Problem Solving Skills,Communication Skills....Read more...
Depot Manager
Job Title: Depot Manager - Commercial Vehicle Dealership
Location: Croydon
Salary: Up to £75000 per annum + Bonus + Company Car
Depot Manager Benefits:
- 25 days holiday + statutory holidays
- 5 days full sick pay
- Private healthcare (inclusive of family)
- Pension scheme: 5% employer contribution / 5% employee contribution
About the Role:
We are seeking an experienced and motivated Depot Manager to lead operations at our clients Dealership in Croydon. This is an exciting opportunity to join a well-established organisation with a strong reputation in the industry.
Key Responsibilities:
- Oversee all operational activities to ensure efficient and effective service delivery.
- Manage and motivate a team of technicians, service advisors, and administrative staff.
- Monitor financial performance, including budgets, costs, and revenue streams.
- Ensure customer satisfaction through high-quality service and strong client relationships.
- Implement and maintain health & safety standards across the depot.
- Develop strategies to improve performance, productivity, and profitability.
- Work closely with senior management to achieve business objectives.
Key Requirements:
- Proven experience in a Depot Manager, Aftersales Manager, or Service Manager role, ideally within the commercial vehicle sector.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Solid understanding of financial management, including budgeting and reporting.
- Excellent customer service skills with a proactive and solution-focused mindset.
- Knowledge of HGV industry standards, regulations, and best practices.
- Full UK driving licence.
How to Apply:
If you are a proactive leader with a passion for delivering exceptional service, we want to hear from you! Click Apply Now or submit your CV directly to John at Holt Recruitment.....Read more...
As Sales Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £27,500. This role will suit a customer service professional who wants to grow with the business.
Purpose of the role:
To deliver high levels of administration and customer service working ensuring end to end a smooth customer journey.
Key Accountabilities for the Sales Administrator:
Logging and matching customer contracts to goods ordered
Approving orders, making amendments, resolving queries, obtaining supplier quotes
Processing orders, sending out PO
Sending out estimated delivery dates and dispatch confirmations
Reporting damaged/missing items maintaining logs
Sending out contracts
Liaising with customers daily basis providing updates, dealing with complaints
Arranging conference facilities for meetings and training days
Liaising with internal teams
Carry out credit control ensuring orders are processed within date
Key Skills Required for the Sales Administrator:
High levels of customer service over the phone and by email
Solid administration skills
Experience of working with a CRM would be an advantage
Highly organised with excellent levels of attention to detail
Adaptable in a changing environment
Credit control experience
Strong IT skills
What’s in it for you?
A starting salary of up to £27,500
Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks
23 days hol + bank hols (you can also buy and sell hols days
Birthday day off (after one year service
Training, development and progression
Annual performance and company related bonus
Associate days, socials
Associate equity program
Plenty of free parking
....Read more...
1st Line Network Support EngineerLocation: Central Brighton Paying between £28,000-30,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.The Role
Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
Accurately log, prioritise and manage support tickets through to resolution
Communicate with customers throughout the support process, ensuring a high level of service
Support a range of network and telecommunications-related products and services
About You
Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
Strong customer service and communication skills
A genuine interest in technology, networking and telecommunications.
Ability to troubleshoot issues methodically and remain calm under pressure
Experience using ticketing or service management systems
Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services.Location: Central Brighton Salary: £28,000-30,000 per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
Customer Service RepresentativeWorking Hours: Full TimeLocation: Leeds LS26Office Monster was established in 2013. We are one of the fastest growing eCommerce Business Supplies and Office Furniture companies in the UK and are currently recruiting for an individual to join our Customer Service Team here at Office Monster.We provide innovative solutions with a strong emphasis on teamwork, communication, and continuous improvement, we pride ourselves on maintaining a positive and supportive work environment.Job Summary
Handling all ranges of interaction with customers via phone, email, live chat and other communication channels. Ensuring prompt, accurate and comprehensive answers.Working as part of a team to ensure all areas of the Customer Service role are fulfilled.Dealing with all customer enquiries or complaints in a timely and empathetic manner.Working alongside our suppliers to ensure our customers receive a smooth & efficient ordering experience.Building rapport with Customers and ensuring they always receive the highest level of communication.Engaging with the Sales Team to recognise any potential quotes for larger order enquiries.Using initiative to prioritise your daily workload ensuring all daily tasks are complete.Actively seeking feedback from customers to help identify areas of improvement and opportunities for growth.Collaborating with internal teams to provide efficient and effective solutions for customers.Maintaining detailed records of customer interactions and transactions.Contributing to the overall success of the team by maintaining a positive attitude and supporting colleagues.
Key Qualifications & Skills
Time ManagementPrevious Customer Service ExperienceTelephone & Computer ExperienceOrganisational skillsAbility to use initiative.Previous experience in complaint handling
INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
