Holt Executive are partnered with a leading technology provider to the aviation market in search of a Program / Service Delivery Manager that will be responsible for planning and managing programs to meet service delivery across the business.
As a Program / Service Delivery Manager, you will play a critical role in managing and executing complex programs from start to finish. Youll oversee all aspects of program management, including project planning, technical oversight, quality assurance, and financial performance, ensuring all projects meet or exceed customer expectations. Acting as a project team leader and technical expert, you will communicate regularly with customers, internal teams, and external partners to ensure project milestones and quality standards are consistently met.
This is an exciting hands-on, leadership role where you'll drive strategic initiatives, resolve complex technical issues, and contribute to the continuous improvement of processes and standards across the company.
Key Responsibilities for the Program / Service Delivery Manager:
- Ensures that superb communications between company and customers are established and maintained including regular follow up status reviews and correspondence.
- Liaise with internal Technical Services teams and Regional Sales and Marketing teams to develop executable program plans for pricing by Sales and Marketing.
- Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
- Conduct regular team meetings to ensure that action item logs are kept, and integrated schedules are managed, visible and followed.
- Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer to ensure effective financial and business operations.
- Coordinate with different departments to ensure business goals are achieved.
- Ensure that certification and technical data requirements are defined and coordinated.
- Leads work teams to ensure program financial and operational health of complex customer programs.
- Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.
Key Skills & Essential Experience for the Program / Service Delivery Manager:
- Bachelors Degree in Engineering or related field or equivalent work experience.
- 8+ years work experience in Aviation Maintenance and/or Program Management.
- 2 years experience in Team Lead position or Supervisor position, including project and team management.
- 3 years work experience in aircraft industry highly desired.
- Aircraft Maintenance License desirable.
- Valid A&P, EASA, CASA, GCAA or appropriate licensing specific to region.
- Must possess expert level technical knowledge and skills for resolution of complex technical and business matters.
If your skills and experience match this Program / Service Delivery Manager opportunity, we encourage you to apply now!
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General Manager, Crawley - Quick Service Restaurants – up to £45,000 Are you a fun, energetic leader who loves great food and knows how to run a buzzing restaurant? We’re on the lookout for an awesome General Manager to take charge of a fast-paced, flavour-packed spot in Crawley. You’ll be the driving force behind a restaurant that’s all about bold flavours, great vibes, and unforgettable guest experiences. If you’ve got the passion and skills to keep things running smoothly while delivering epic customer service, this could be the job for you!You’ll get the chance to shape a strong, motivated team that loves serving up the best food in town, making sure everything from the kitchen to the front counter is running like clockwork.The role of the General Manager
Lead and inspire a dedicated team to deliver excellent customer service and operational success.Drive sales and profitability by maintaining high standards of food quality and service.Ensure smooth day-to-day operations, from managing staff to overseeing operations and health & safety compliance.Create a positive, team-focused environment that encourages growth and high performance.Develop strategies to enhance customer satisfaction and build brand loyalty.
The right General Manager
Proven experience as a General Manager in a high-volume, fast-casual or quick-service restaurant.Strong leadership skills with the ability to motivate and develop a team.A track record of achieving sales and operational targets.Excellent problem-solving skills and the ability to adapt in a fast-paced environment.Passion for great food, customer service, and creating a memorable dining experience.
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Job Title: Complaints Investigator Locations: London W6, Contract Type: 3 months temporary Work Pattern: Monday-Friday 35 hours per week Start Date: ASAPThe Role Summary
This is a hybrid role with minimum of three days in the office. We are looking for a skilled and empathetic Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial complaint resolutions. You will take ownership of complaints from start to finish, conducting thorough investigations and delivering high-quality responses that meet regulatory standards. This role requires strong communication, organisational, and problem-solving skills, as well as a customer-focused approach to ensure a positive outcome for all parties involved.
Your key duties within the role will include:
Provide outstanding customer service when interacting with complainants via correspondence, phone, or in person, adhering to service standards and meeting diverse customer needs.
Demonstrate a commitment to resolution-focused service, striving to resolve complaints effectively at the first stage.
Take ownership of complaints from initiation to closure, keeping customers regularly informed about progress.
Conduct comprehensive investigations using all available information and documentation, ensuring fairness and impartiality in your approach.
Acknowledge and resolve complaints by project-managing high-quality responses tailored to the individual needs of customers.
Address and resolve complex, ongoing complaints with a proactive and solution-oriented mindset.
Prepare detailed documentation for stage 2 reviews, providing expert guidance to facilitate swift resolutions.
Draft high-level written responses that align with regulatory guidelines and standards for complaint handling.
Process and issue compensation payments promptly, ensuring adherence to established service standards.
Maintain accurate and detailed records of all interactions and updates related to complaints in the CRM system.
Key requirements
Proven experience in complaints handling, customer service, or a similar role.
Sound understanding of regulatory timescales and deadlines for complaint resolution.
Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
Exceptional organisational skills and the ability to manage multiple cases simultaneously.
Empathy and a customer-focused approach, with a commitment to understanding and addressing customer concerns.
Attention to detail and the ability to analyse complex information to reach fair outcomes.
Proficiency in using CRM systems and maintaining accurate records.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk....Read more...
Are you a Customer Quality Assurance Engineer or Analyst with a passion for delivering exceptional service quality? Do you have experience building and managing a team, or are you eager to take on that challenge?Insignis Talent is working with a rapidly growing Managed Security Service Provider (MSSP) that is actively seeking a Customer Quality Assurance Manager to join their team on a permanent basis. In this key role, you will be pivotal in establishing a dedicated quality assurance function within the organization.Initially taking a hands-on approach, you will ensure the company’s products and services consistently meet both customer expectations and regulatory requirements, while also implementing company-wide internal quality standards. By fostering a culture of continuous improvement, you will drive initiatives to monitor, enhance, and sustain service quality across the customers.As a Customer Quality Assurance Manager, you will:
Customer Feedback & Issue Resolution
Lead the analysis of customer feedback, complaints, and returns to spot quality issues.
Be the primary contact for resolving customer quality concerns promptly.
Implement corrective and preventative actions (CAPA) to avoid future issues.
Quality Standards & Compliance
Develop and monitor quality assurance processes aligned with company standards.
Ensure products/services meet customer needs and comply with service level agreements.
Conduct internal audits to maintain and improve quality.
Continuous Improvement
Collaborate across teams (SOC, Integration, Platform, Change) to drive quality improvements.
Use data and metrics to enhance efficiency, quality, and customer satisfaction.
Lead root cause analysis and guide process improvements.
Team Leadership
Grow and manage the Quality Assurance team, fostering accountability and continuous improvement.
Facilitate cross-functional collaboration to meet customer quality expectations.
Reporting & Documentation
Prepare reports on quality performance, KPIs, and improvement plans.
Maintain up-to-date documentation of quality processes and feedback.
Present quality metrics and initiatives to senior management.
Skills/Experience/Qualifications
Proven experience in quality assurance focused on customer satisfaction.
Background in MSSP/Security Operations (SOC).
Proficiency in quality management tools and systems.
What’s in it for you?
Competitive salary
Gym membership
24 days of holiday + bank holidays
Pension scheme
Training and development with recognized qualifications
Attendance at conferences and industry events
Annual off-site residential training
Access to an online training platform
Opportunities for global relocation with assistance
Weekly team socials
Enhanced maternity/paternity schemes
Supportive culture for career and personal growth.
Interested? Apply now!....Read more...
Provide a warm, friendly, and professional welcome to all telephone, walk-in and online customers.
Identify the customer’s needs and direct them to the relevant area of the business on the phone and online, including via Vospers website chat.
Working with accuracy, you will be interacting with customers online, answering queries promptly and professionally, which will demonstrate your excellent computer, literacy and typing skills.
Answer, qualify and announce calls to individuals and departments in a prompt, professional, friendly, and helpful manner, taking and forwarding messages as appropriate.
Assign website enquiries and leads to the relevant Sales departments and forwarding on aftersales leads to the Service and Parts departments, following up when necessary.
Taking ownership of Customer Service enquiries, resolving issues when appropriate and ensuring correct escalation when required.
Be a point of contact for post and parcel deliveries and inform departments of any visitor’s arrival, signing in guests when applicable and assisting with marketing campaigns.
Training:You will receive specific on the job training from the employer in your workplace at Vospers.
Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:
Level 2 Customer Service Apprenticeship Standard.
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE or equivalent) will need to achieve this level before the end of their apprenticeship.
Training Outcome:Customer service skills are transferred across lots of different jobs and industries.
With experience, you could:
With experience you could:
Work in other industries like transport, delivery and storage or digital.
Become a team leader, training officer or customer services manager.
Move into other areas of the business, like sales or account handling.
Employer Description:At Vospers Ford we have several dealerships located across Devon and Cornwall offering both passenger cars and commercial vehicles, as well as after-sales and servicing facilities.
Each of the Vospers Ford teams uphold our core values, which include providing the highest levels of customer service, going above and beyond whenever possible and providing our customers with the highest quality product and services.Working Hours :Monday – Friday between 9am to 6pm with 1 day a week at college TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Punctual....Read more...
Car Park Attendant - Westgate Shopping Centre in Oxford - Full Time 12 Hour shifts - £11.44 per hour
Do you enjoy working with the public?
Do you have good customer service skills?
If you answered yes, then this may be the role for you!
Parking Attendants are a crucial part of our teams. You will form part of the parking team operating at the Westgate Shopping Centre in Oxford. You will be ensuring all users of the car park are doing so in a respectful and appropriate manner.
What will you do?
Resolve customers concerns, patrol the car park, deter crime, and implement traffic control measures.
You will be maintaining the agreed standards of site cleanliness, safety, whilst delivering continuous improvement in all these areas
Meet and exceed wherever possible the safety, security and service of the car park, customers, clients, and the property.
Ensure a reliably high level of customer service, to effectively resolve customers problems on site wherever possible
Carry out first line maintenance of payment machines, and other company equipment
Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOPs
What will you bring?
- Excellent customer service skills
- Basic computer skills
- Knowledge of health and safety codes
- A reliable and responsible attitude to work, including the aptitude to be proactive
Does this sound like the ideal role for you? Click "apply" today and one of our team will be in contact soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
As Service Manager you will be joining a highly successful market leading global manufacturing business based in Banbury. The role is full time and permanent offering a salary of up to £50,000. The company are on a real path of growth, and this is an opportunity to be part of this.
Purpose of the role: To support and manage the engineers working across projects in the UK and Ireland delivering exceptional levels of customer service. With frequent client visits in the UK and Ireland the role is 3 – 4 days office based with 1 day out in the field.
Key Accountabilities and Responsibilities of the Service Manager:
Directing and delegating service tasks
Monitoring current projects to ensure project delivery
Managing service team, training and coaching
Monitoring customer complaints, create methods to improve service delivery
Managing the service desk, improving efficiencies
Overseeing aftersales service
Working with sales and project managers to deliver to customers
Auditing work carried out to ensure the highest standards service delivery, efficiency and productivity goals are met
Key Skills Required for the Service Manager:
Experience as a service manager within manufacturing, FMCG, machinery, engineering or large heavy goods installations
Experience managing service engineers
Strong leadership skills
Ability to support and nurture a positive culture
Managed and delivered high levels of customer service
An effective problem solver, aways putting service first
Ability to perform under pressure and remain consistent
Organised and detail orientated
What’s in it for you?
A competitive salary of up to £50,000
Company car, phone and laptop
Company assisted private healthcare
Pension scheme
25 days holiday + bank hols
In house and on the job training and development
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Project Administration Coordinator
Telecommunications Order Management
UK wide – work from home – full remote working
@mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers.
Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support
Location: UK wide– work from home – fully remote working, home based
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Rate: £15 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer service administration
• Customer relationship coordination
• Service delivery management
• Project coordination
• Resource scheduling
• Change control management
• Documentation & reporting
• Data entry & general administration
• Working in an Agile environment
Overview:
A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department.
Responsibilities:
• Monitoring and actioning a central mailbox with incoming queries and requests
• Coordinating between delivery teams to schedule orders and change requests
• Vetting requests to schedule an engineer’s time to ensure the correct information has been given
• Assigning engineers to customer projects
• Coordinating remote engineers time and keeping their schedules up to date
• Ensuring that business partners have received confirmation of resource within SLAs
• Dedicated management of out of hours requests
• Handling partner concerns for resource and task closures
• Building relationships with engineers and our internal customers
• Raising customer orders on the Remedy system, and communicating details with customers
• Generating monthly reports to trigger billing
• Grant access for remote login to customer devices
• Management of customer records and accurate communication with Order Desk
• Collating order details and verifying user device names
• Ensuring device accessibility for remote access and alarms monitoring
• Solving issues with records seeding from background systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Interested in working in a corporate office environment
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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22 - 24 hrs p/wk £24,500 Pro rata + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client’s highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations. Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client’s Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service. As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same. At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations – desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking. Apply now!....Read more...
My client, a highly reputable law firm in has opened a new Manchester office and is seeking a New Claims Handler to join their team. As a New Claims Handler, youll play a key role in managing new client enquiries, ensuring all information is accurately logged into the case management system, and providing a stellar client experience that supports the firms growth. This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving.
Responsibilities
- Accurately inputting and updating client details on the case management system
- Gathering information for new claims and enquiries, proactively liaising with clients and third parties
- Supporting the New Claims Team by handling diary tasks, coordinating with referrers, third-party insurers, and medical agencies
- Ensuring client contact calls meet quality standards and all essential details are obtained
- Tracking and processing paperwork in a timely manner, including insurance policies, medical appointments, and other case documentation
- Communicating professionally with witnesses, referrers, and medical agencies
- Supporting the team with administrative tasks like document redaction, bundle preparation, and telephone support
Key Challenges
- Handling a high volume of claims in a fast-paced environment while maintaining service quality
- Meeting service level and quality standards for internal and external clients
- Prioritizing tasks based on urgency and complexity
- Navigating the case management system with initial supervision and training
Requirements
- GCSE Maths and English at Grade C or above (or equivalent)
- Excellent customer service skills, with a professional telephone manner
- Basic knowledge of MS Office (Word, Excel, Outlook)
- Strong organizational skills and keen attention to detail
- Team-oriented with the ability to maintain strong relationships with colleagues and clients
This role offers full training and opportunities for career progression within a top 200 law firm. The firm provides a supportive, dynamic workplace with access to state-of-the-art technology and robust support functions in HR, Finance, and Marketing. You'll have the chance to develop your skills within a team known for excellence in legal service and customer care.
If youre passionate about customer service and want to make an impact in a well-respected law firm, wed love to hear from you. Apply now and take the first step in building a rewarding career in law.
If you would like to apply for this amazing role then please send me your updated CV or give me a call on 0161 914 3757 to discuss the opportunity further.....Read more...
Customer Service Advisor/ Driver - Heathrow Airport - £13.15 Per Hour - Full Time Do you have driving experience? Do you pride yourself on excellent customer service? Would you like to work at Heathrow? If you answered yes to the above questions, then we may just have the role you have been looking for! An exciting opportunity has arisen for a Customer Service Advisor / Meet and Greet Driver who will be the face of our business, bringing outstanding customer service at Heathrow Airport. You will join a team that takes pride in their Customer Service and a company that takes pride in its people. As a Customer Service Advisor / Meet and Greet Driver, you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond. Please note you will need to have had a full driving license for 3 years for insurance purposes.Administration / Receptionist experience would give the right candidate an advantage in this role. Could you bring your spark to our Team? Here's what you need to know before applying. What you’ll do
Certify valets are familiar with each cars controls and alarm systems before receiving from the customer. Ensure smooth and prompt handover of customers vehicle whilst storing keys securely. Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.Understand and be fully familiar with our systems and equipment.Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.Provide front line care in the event of equipment failure or customer distress.Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.Collaborate as part of a wider team.What you’ll bring
Evidence of strong communication and interaction with the publicFull UK Driver’s License held for over 3 yearsBasic IT Skills, MS Word, Office etc. Ability to multi-taskAble to work under pressureExcellent verbal communication (English)Smart and professional attitude Administration experience and skills - desirable So, could you be our Ideal Candidate?Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?Are you able to take initiative and make choices that are right for our customers?Do you have a desire to succeed in your role?We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you. We'll ensure you're rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to: What we’ll offer you
Hourly rate of £13.15 Shift Pattern 4 on 2 offDay and Night Shifts Availability Employee Discount Training and Development We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
PCV Bus Driver Aberdeen Airport flexible Working - Zero Hour Contract £12.50 Per Hour
Are you an experienced PCV Bus driver?
Do you have excellent customer service skills?
Are you a friendly and approachable person?
Do you have a drive to elevate customer care and experiences?
If so, this may be an exciting opportunity for you!
Come and join our friendly team at APCOA and become one of our next PCV Bus Drivers at Aberdeen Airport.
What Youll do
- Drive the Companys vehicles in a safe, legal and professional way.
- Always display the correct destination on the vehicles destination blind
- Keep up to date with road closures, diversions or special events which may affect bus services. This is done by reading notices, attending briefings, listening to the on-bus radio.
- Always provide a high standard of customer service.
- Give customers on the bus any information that may help them during their journey.
- Always behave in a friendly and professional way to customers and colleagues.
- Recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or people with disabilities.
- Check the condition of the vehicle prior to commencing service
- Carrying out the safety walk round check. Ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person.
What Youll Bring
- You will have a valid UK Class D PCV Driving License
- You will have a CPC Qualification
- You will have excellent customer service skills
- You will be an experienced PCV Bus Driver
- You will be a strong communicator at all levels.
If you have a passion for excellence and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
The Company:
Established in September 1996
Distributor of a full range of Heavy Machinery equipment in the Southeast of the UK.
New Machinery, Used Machinery, Generators.
The Role of the Field Service Engineer
Investigate, diagnose and resolve customer reports of technical problems with equipment.
Service a wide variety of machines both on and off site.
Ability to work independently to troubleshoot and solve problems.
Complete job cards to a high standard promptly and within a given timeframe.
Complete paperwork and timesheets in a timely manner.
Request parts efficiently and effectively.
Good customer service skills.
Develop and maintain good working relationships with internal and external customers.
Supervise apprentices, when required, to ensure a high quality of work and safe working procedures are maintained.
Ensure compliance with relevant procedures when repairing and inspecting equipment.
Ensure work/personal equipment complies with all safety standards.
Always present a professional image.
Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy.
All Engineers must ensure that their own tools are safe and legal to use.
Benefits of the Field Service Engineer
£27k - £38k salary
22 Days Holiday + Bank Holidays
Pension
Death in Service
Cash Back Health Plan
Cycle to work Scheme
Uniform
The Ideal Person for the Field Service Engineer
Solid mechanical aptitude
Ability to service a wide range of heavy tracked plant machines
Investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery.
Heavy Lifting
Lone working
Excellent verbal, written and critical thinking skills
Proficiency with MS Office
Interpersonal relationships/ Customer awareness/ Commercial awareness
Efficiency
Ability to work without supervision
If you think the role of Field Service Engineer is for you, apply now!
Consultant: Darren Wrigley
Email: darrenw@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Duties will include:
Excellent customer service skills on the phone and in written communications
Excellent attention to detail when answering customer calls, taking details and updating customer records
Compliance checks
General typing
Administrative tasks including photocopying and CRM updating
Undertaking legal support chasing various documents from clients
Speaking to new prospects who would like to make a claim and have a full understanding of the different claim types PR Scully deal with
Collating paperwork for new clients
Ability to work positively and collaboratively with colleagues in the team
Company Benefits:
Free on street parking
Celebrate birthdays in the office
Staff lunch once a month and two social events with all staff per year
Staff nomination at the end of each month for staff performance (all staff nominate another member of staff and a random selection is drawn and a reward given)
Training:Customer Service Practitioner Level 2 Apprenticeship Standard.Training Outcome:Plenty of progression opportunities within the firm, either to continue in customer service, or there would be a legal route if preferred.Employer Description:PR Scully Solicitors are a well established personal injury law firm based in Manchester that have been trading since 1999 and was founded Patricia Scully our senior partner. We take pride in our staff; they are biggest asset! We work hard to recover maximum compensation for our clients.Working Hours :Monday to Friday from 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Agricultural Service Manager
Location: Turriff
Salary: Up to £40,000
Monday - Friday, 7:30am - 5:00pm
Full-Time position + Excellent Benefits
An exiting opportunity has arisen for Agricultural Service Manager to join a well-established agricultural machinery company, offering a comprehensive range of new and used agricultural equipment.
In this role, you will report to the Group Service Manager and oversee the day-to-day control and management of the workshop and service operation.
You will be responsible for:
* Lead and motivate a team of agricultural engineers / apprentices.
* Plan workloads, allocate tasks, and monitor progress.
* Collaborate with the group service manager and parts manager for efficient service delivery.
* Focus on achieving targets and maintaining excellent customer service.
What we are looking for:
* Previously worked as an Agricultural Service Manager or in a similar role.
* Proven experience in people management.
* Strong knowledge of agricultural engineering.
* Excellent organisational and computer skills.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Agricultural Service Manager, Agricultural Service Engineer, Aberdeenshire, customer service, targets, people management, Service Manager, Service supervisor, Service Engineer, Aftersales Manager, Engineering Manager, jobs
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Sales Services Coordinator Farringdon 12 Week Contract 35 Hours Per Week £20.49 to £22.56 LTD / £17.47 to £19.23 PAYE (inc hol)Are you an experienced administrator with a background in sales support and a passion for delivering excellent customer service? Our client, a leading Housing Association, is looking for a Sales Services Coordinator to join their team in Farringdon on a 12-week contract.THE ROLE You will provide essential administration and business support to the Sales Services team, ensuring seamless service delivery to residents and prospective buyers.
Deliver high-quality front-line customer service via phone, email, and face-to-face.
Assist with setting up new suppliers, processing invoices, and maintaining purchase orders.
Maintain customer databases and ensure accurate records for sales-related activities.
Facilitate viewings and appointments for properties on the market, helping to meet sales targets.
Support residents with shared ownership sales, lease extensions, and other homebuying options.
Handle pre-contract sales enquiries, ensuring efficient response times.
Assist in preparing management reports and maintaining up-to-date records in CRM systems.
THE CANDIDATE The ideal candidate will have proven experience in a sales or customer service support role and thrive in a fast-paced environment.
Previous experience in a similar administrative role within a sales environment.
Strong customer service skills, able to meet Southern Housing standards.
Proficiency in CRM systems, ideally within property sales.
Excellent communication skills, both written and verbal.
Effective organisational skills, with the ability to handle conflicting priorities.
THE CONTRACT
35 Hours Per Week
12 Week Contract
The pay range for the role is £20.49 to £22.56 per hour LTD company rate. The PAYE equivalent is £17.47 to £19.23 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772208966 01772208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
We are currently recruiting for a Customer Liaison Officer for our client in Crewkerne.
The Customer Liaison Officer will play a pivotal role in ensuring a seamless and efficient interaction between our esteemed customers and our internal teams. This role will also provide a high level of administration support to the Operations Team
This role encompasses the following responsibilities:
- Your responsibilities will encompass both purchase and sales order management, logistics coordination, processing information through our ERP systems, and providing timely and accurate communication to all stakeholders involved.
- Receive and review both purchase orders and sales orders from customers.
- Enter and process order information accurately into our ERP systems.
- Maintain accurate and up-to-date purchase, sales and tracking records within the ERP system
- Ensure timely and accurate acknowledgment of received orders.
- Collaborate with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements.
- Work with engineering, production and dispatch teams to ensure delivery deadlines are met
- Monitor shipment status and provide timely updates to customers.
- Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
- Collaborate with internal teams to address customer queries and concerns promptly.
- Provide regular updates to customers regarding the status of their orders and deliveries.
- Proactively identify and resolve issues related to orders, shipments, and customer requests.
- Escalate complex issues to the appropriate teams and follow up to ensure resolution.
- Maintain comprehensive and organized records of customer interactions, transactions, order details, and logistics information.
- Generate reports as needed for management and other stakeholders.
You will have a flexible and adaptable approach to your workload. You will be curious and open minded and keen to seek out evolving and innovative ways to add value. You will be able to work effectively and inclusively with a range of people. You will be resourceful and determined to deliver the best results for the business. You will be driven to ensure that tasks are completed thoroughly and within deadlines. You will be eager to learn new skills and seek development opportunities in the course of your employment.
Key CompetenciesProven experience in customer service or a similar role, preferably in a manufacturing environment.
Familiarity with ERP systems and order processing workflows.
Strong understanding of logistics coordination and supply chain management.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Detail-oriented with a focus on accuracy and precision.
Proficient in using Microsoft office packages.
Benefits
Competitive Salary
26 days holiday plus bank holidays, increasing to 29 days with long service
Discretionary Bonus once a year
Salary Sacrifice Pension
4 x Salary Death in Service payment
Access to Westfield Healthcare scheme, including:
- Corporate Healthcare Plan
- Employee Assistance program
- Wellbeing App
- Discount scheme
Cycle to Work Scheme
EV Salary Sacrifice Scheme
Eligible for enrolment in Employee Share Scheme after 12 months service.
If you are looking for your next role and have the required skills and experience then please apply or call Ian at Holt Engineering on 07734406996....Read more...
The customer service/data support apprentice role is a vital role within the overall support teams and wider Service Operations team, responsible for providing in-depth customer service support both to our direct customer base and our internal customers whilst ensuring all data is updated and recorded accurately. Our ideal apprentice should have great communication skills, strong attention to detail, and the ability to manage workload effectively and efficiently.
Responsibilities
Answer calls in a professional and friendly manner, addressing customer inquiries with clarity and confidence.
Handle customer cases raised via email, creating, maintaining, and updating case details accurately.
Ensure all account and contact details are linked to the case for thorough record-keeping.
Collect and format Data from daily calls to facilitate presentation for review and further advanced analysis by others, i.e. how many calls were dealt with each day and what problems did the customer have.
Store, manage and share data securely in a compliant manner.
Present data for review for line manager on a weekly basis.
Liaising with internal stakeholders – mainly within your team but also other departments.
Keep customers informed on the progress of their queries while their issues are under investigation.
Promote self-serve options by guiding customers to our knowledge base for common inquiries.
Collaborate with other departments to efficiently resolve customer queries and raise necessary tasks (e.g., processing credits).
Manage multiple customer queries simultaneously with high levels of organization and accuracy.
Apply effective problem-solving skills to resolve complex customer issues
Accurately resolve billing inquiries to maintain up-to-date invoicing records.
Process small sales requests from customers, including hardware and Direct Dial-In (DDI) services.
Training:
You will be completing your L3 Data Technician Apprenticeship via Remit Training.
Learning will be delivered to your virtually at your workplace via our blended learning model.
Training Outcome:
Possible progression opportunities as part of a fast-growing, successful company
Employer Description:Our client based in Bath, BA1 delivers cutting-edge cloud technology and is now eager for a Customer/Data Support Apprentice to join their growing team. You will be completing your L3 Data Technician Apprenticeship via Remit Training.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
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Position: Mobile Forklift Engineer
Location: Ipswich and surrounding areas
Salary: £35,000 - £40,000 per year DOE
Benefits:
- Fully equipped company van with fuel card
- Paid travel
- Generous company pension
- Overtime available at time and a half
- Yearly performance-based bonus
About the Role:
Our client, a reputable independent forklift dealer, is looking for an experienced Mobile Forklift Engineer to cover the Ipswich and surrounding areas. In this role, youll have the flexibility of working on a range of premium material handling equipment directly at customer sites, delivering high-quality service and repairs in a mobile forklift engineer role.
Key Responsibilities:
- Perform maintenance, diagnostics, and repairs on forklifts and material handling equipment at customer locations
- Manage job assignments and reporting through a dedicated electronic management system
- Liaise with your service controller to ensure efficient scheduling
- Uphold safety standards and provide excellent customer service
Skills & Experience Required:
- 3+ years experience in materials handling or a related field. (Plant, Ag, Automotive, etc)
- Full driving license
- Mechanical, hydraulic, and electrical diagnostic and repair skills
- Strong organisational and problem-solving abilities
If you're an experienced Mobile Forklift Engineer looking for a new role with flexibility, competitive pay, and great benefits, we want to hear from you! Please submit your CV or call David on 07702167786....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. Handling all relevant administration
Training:
You will acheive a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
VRQ in Parts
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Main Responsibilities:
Ensure a quality Campus experience through the delivery of a highly student-focused administrative support service
Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT
Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available
Respond with speed and accuracy to email, phone, and in-person enquiries
Identify and promote internal and external resources to students
Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff
Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required
Training:The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard:
Level 3 Customer Service Specialist Standard
Functional Skills Level 2 in maths - if applicable
Functional Skills Level 2 in English - if applicable
Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday (Times TBC)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
Holt Executive are partnered with a leading design and manufacturing business with a cutting-edge product range that aids specific customer requirements, servicing a variety of markets across the globe including the Defence and Surveillance industries.
They require a Field Service Engineer to provide field support to customers worldwide ensuring the stable operation of hardware & software products. This will involve installing, configuring, maintaining, supporting, and optimizing all products and systems, which includes fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems.
Key Responsibilities for the Field Service Engineer:
- Offsite repairs to products and systems, and installation of new products at customer sites.
- After sales support and servicing to customers.
- Generating post site visit reports to include any recommendations and/or future actions.
- Strip-down / survey, repair, and test allocated customer repair returns.
- Testing and evaluating potential new equipment, sensors/cameras etc.
- Preparation of risk assessments and SSOWs for installation/commissioning activities.
- Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities.
Key Skills & Experience for the Field Service Engineer:
- Experience of complex systems maintenance with electrical and mechanical assembly tools.
- Electronics knowledge, including microcontrollers, with an understanding of basic control theory.
- Competent mechanical and electro-mechanical skills and understanding.
- A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates.
- Comfortable working in exposed or adverse conditions at land and sea, including working at heights and with large heavy equipment.
- Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies).
- Clean driving licence with class C1 is desirable for driving company test vehicle.
Company Benefits:
- 37.5 hour working week. Company Compensation Policy applies to overtime hours.
- Lunchtime finishes on a Friday.
- 28 days annual leave plus bank holidays.
- Christmas closure.
- Group pension plan matched contributions up to 5%.
- Income protection scheme and Employee Assistance Programme.
- Employee Help@Hand service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations.
- Life assurance policy, including bereavement counselling and probate helpline.
- Company shares incentive plan and save-as-you-earn scheme.
- Group electric vehicle salary sacrifice scheme.
Security Clearance Requirements:
Due to the nature of the business, applicants need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.
If your skills and experience match this Field Service Engineer opportunity, we encourage you to apply now! ....Read more...
Fire & Security Service Engineer - Hertfordshire - £30,000 - £40,000
Client:
Our client is an industry leader within the Fire & Security Services sector, covering a wide range of contracts throughout the South East.
An excellent opportunity has arisen in the Hertfordshire area for an experienced Fire & Security Service Engineer to join their team. If you're skilled in the installation, maintenance, and servicing of fire and security systems, this is the perfect role for you!
Key Responsibilities:
Service, maintain, and repair fire and security systems across various sites.
Ensure compliance with all safety standards and regulations.
Provide exceptional customer service and technical support to clients.
Troubleshoot and resolve issues in a timely and efficient manner.
Key Requirements:
Proven experience as a Fire & Security Service Engineer.
Strong knowledge of fire alarm systems, CCTV, access control, and intruder alarms.
Excellent diagnostic and troubleshooting skills.
Strong communication and customer service skills.
Relevant industry certifications and qualifications are desirable.
You must have a history within the Fire & Security Service Engineering industry to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Fire & Security Service Engineer - Hertfordshire - £30,000 - £40,000
Client:
Our client is an industry leader within the Fire & Security Services sector, covering a wide range of contracts throughout the South East.
An excellent opportunity has arisen in the Hertfordshire area for an experienced Fire & Security Service Engineer to join their team. If you're skilled in the installation, maintenance, and servicing of fire and security systems, this is the perfect role for you!
Key Responsibilities:
Service, maintain, and repair fire and security systems across various sites.
Ensure compliance with all safety standards and regulations.
Provide exceptional customer service and technical support to clients.
Troubleshoot and resolve issues in a timely and efficient manner.
Key Requirements:
Proven experience as a Fire & Security Service Engineer.
Strong knowledge of fire alarm systems, CCTV, access control, and intruder alarms.
Excellent diagnostic and troubleshooting skills.
Strong communication and customer service skills.
Relevant industry certifications and qualifications are desirable.
You must have a history within the Fire & Security Service Engineering industry to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
