Field Service Engineer
Coventry
£36,000 - £38,000 Basic ( Optional Overtime (OTE £45’000)+ Door To Door Paid + Local Patch + Training + Company Van + Sick Pay + Bonus + Pension + No Weekend Work “IMMEDIATE START
Thrive working for a family feel business that can offer you stability and longevity within a recession proof industry. If you are a Field Service Engineer looking to work for a company that is known for retention of staff and great customer service this is the place for you! Benefit from training to ensure you are able to do the best job throughout your employment, work closely with the directors and benefit from not having to work on the weekend!
This established business is now recruiting a Field Service Engineer due to growth. If you have good electro-mechanical skills and want to move into an industry which you can specialise in then this is the opportunity for you!Your Role As A Field Service Engineer Will Include:
* Field Service Engineer - Covering a local patch at customer sites * Consistent Training * Service, repair & maintenance on Electro-Mechanical Equipment * Configuring and programming equipmentAs A Field Service Engineer You Will Need To Have:
* Experience In A Field Service Position / Ex Forces * Experienced within an electro mechanical industry / IT or Electronics * Full driving licenceIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Field Service Engineer, Field Technician, Mobile Engineer, Electro-mechanical, Cleaning Equipment, Electrical, Mechanical, Engineer, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
The candidate will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance.
In depth training will be provided in all sales areas.
Key Responsibilities:· Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
· Assist with the collation of Test Certificates daily.
· Raise sales orders and pass onto production planning for allocation and planning.
· Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
· Engaging with new customers and contacts.
· Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently i.e orders, reply to enquiries related to lead times and stocks whenever appropriate.
· Highlight to line manager any stock problems that arise.
· Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
· Any other duties as required by the business.Training:Level 2 Customer Service PractitionerTraining Outcome:On successful completion of Year 1 (Customer Services L2) then a second year may be offered (Customer Services L3)Employer Description:ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. We offer a comprehensive range of steel grades and services.
Do you want to create and build tomorrow’s world?
The steel we work with every day is used all around you... Work with ArcelorMittal Steel Service Centres Europe and look at the world in a different way!Working Hours :35 hours per week
9.00 am – 5.00 pm Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
In this role, you'll get to work alongside a friendly, supportive team while learning about our innovative products and services. You'll be involved in a variety of tasks that will help you grow in both sales and customer service, setting you up for a bright future in the industry.
What You’ll Do:
Customer and Sales Support: Help the Inside Sales team respond to customer enquiries, providing top-notch service to make sure all their needs are met. You’ll be the first point of contact, learning how to deliver excellent service and keep customers happy
Coordinating Internal Functions: Work with different departments to share product information and help find the best solutions for our customers. You’ll build teamwork skills while learning how each department contributes to the bigger picture
Cold Calling/Outbound Lead Generation: Get involved in reaching out to potential customers. You’ll be learning the ropes of cold calling and lead generation, helping to expand our customer base and support our sales team’s growth
Learning the Technical Side of Our Products: Gain in-depth knowledge of our products and how they work
Understanding the technical features will not only help you assist customers better, but it’ll also make you an important part of our sales efforts
Training:Level 3 Customer Service Specialist Apprenticeship Standard:
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship programme
Depending on the apprentice’s needs, the frequency of these sessions may vary
Training Outcome:The role may act as a gateway to further career and training opportunities, including, but not limited to:
Level 3 Team Leader
Senior Customer Service Advisor
Team Leader/Junior Manager
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Patience,Resilience....Read more...
We’re looking for a Regional Service Manager to lead and support a high performing field-based engineering team for a globally respected brand known for quality, innovation, and customer commitment.
This is a key role in delivering operational excellence, driving team performance, and ensuring customers receive a world-class service across industrial and municipal cleaning equipment
The Role of Regional Service Manager
You’ll be responsible for the day to day leadership and development of a regional team of Service Engineers, working closely with internal teams and customers to deliver service excellence. While a strong technical background is essential, this is a leadership and operations-focused role ideal for someone with field service experience ready to step up or already managing a regional team.
Location Requirements
To ensure efficient team coverage, candidates must be based within the M25 ideally near key areas such as Hammersmith, Stratford, or central/south London with good access to wider South East routes
Key Responsibilities
Lead, coach and develop a team of Field Service Engineers
Oversee team performance, productivity, and service KPIs
Ensure adherence to health & safety standards and company procedures
Provide operational support – including fleet, stock, tooling, training and leave planning
Conduct regular performance reviews, training plans and wellbeing check-ins
Support engineers with complex technical issues and customer queries
Maintain strong customer relationships through regular site visits and reviews
Manage team budgets, regional spend, and operational efficiencies
Collaborate closely with scheduling, logistics, and the wider service leadership team
Report monthly on regional performance to the UK Service Manager
What We’re Looking For
Proven experience in a field based engineering role
Strong background in electrical, mechanical, hydraulics, pneumatics, and diesel-powered equipment
Experience working with industrial or municipal machinery, FLT, plant, or HGVs is highly beneficial
Ability to lead by example, drive engagement, and get the best from your team
Organised, proactive, and confident handling performance and operational matters
Full UK driving licence and flexibility to travel across the region
Comfortable using CRM and systems, reporting tools
What’s in it for You
Training & Development
This role comes with industry-leading training and support, including a detailed 12-week technical onboarding programme.
Ongoing learning and technical development to support your growth in the role
You’ll be fully supported throughout, with clear guidance, mentoring, and the tools you need to succeed from day one.
A starting salary: £44,000 plus+ London weighting if applicable OTE c£50,000
Company profit share + individual performance bonus (up to £7,500)
Fully expensed vehicle (private use optional)
Private medical insurance
26 days holiday + 8 bank holidays
Pension scheme, critical illness cover, sick pay, and staff discounts
....Read more...
We’re looking for a Engineering Service Manager to lead and support a high performing field-based engineering team for a globally respected brand known for quality, innovation, and customer commitment.
This is a key role in delivering operational excellence, driving team performance, and ensuring customers receive a world-class service across industrial and municipal cleaning equipment
The Role of Engineer Service Manager
You’ll be responsible for the day to day leadership and development of a regional team of Service Engineers, working closely with internal teams and customers to deliver service excellence. While a strong technical background is essential, this is a leadership and operations-focused role ideal for someone with field service experience ready to step up or already managing a regional team.
Location Requirements
To ensure efficient team coverage, candidates must be based within the M25 ideally near key areas such as Hammersmith, Stratford, or central/south London with good access to wider South East routes
Key Responsibilities
Lead, coach and develop a team of Field Service Engineers
Oversee team performance, productivity, and service KPIs
Ensure adherence to health & safety standards and company procedures
Provide operational support – including fleet, stock, tooling, training and leave planning
Conduct regular performance reviews, training plans and wellbeing check-ins
Support engineers with complex technical issues and customer queries
Maintain strong customer relationships through regular site visits and reviews
Manage team budgets, regional spend, and operational efficiencies
Collaborate closely with scheduling, logistics, and the wider service leadership team
Report monthly on regional performance to the UK Service Manager
What We’re Looking For
Proven experience in a field based engineering role
Strong background in electrical, mechanical, hydraulics, pneumatics, and diesel-powered equipment
Experience working with industrial or municipal machinery, FLT, plant, or HGVs is highly beneficial
Ability to lead by example, drive engagement, and get the best from your team
Organised, proactive, and confident handling performance and operational matters
Full UK driving licence and flexibility to travel across the region
Comfortable using CRM and systems, reporting tools
What’s in it for You
Training & Development
This role comes with industry-leading training and support, including a detailed 12-week technical onboarding programme.
Ongoing learning and technical development to support your growth in the role
You’ll be fully supported throughout, with clear guidance, mentoring, and the tools you need to succeed from day one.
A starting salary: £44,000 plus+ London weighting if applicable OTE c£50,000
Company profit share + individual performance bonus (up to £7,500)
Fully expensed vehicle (private use optional)
Private medical insurance
26 days holiday + 8 bank holidays
Pension scheme, critical illness cover, sick pay, and staff discounts
....Read more...
Within the role of customer service practitioner you will:
Deliver high quality services to the clients of the organisation
Your core responsibility will be to provide a high quality service to clients which will be delivered from the workplace, over the phone and digitally
Dealing with payments, offering advice, guidance and support, and providing a meet and greet service
You may be the first point of contact for many clients.
You will also copy ID documents, take payments using a card machine, scan post, use our case management system for saving documents, searching for clients and documents
The description is not exhaustive and may include additional duties. Training:The successful candidate will work towards:
Level 2 Customer Service Practitioner Standard
Maths and English Functional Skills level 2 if a Grade 4 or above has not been obtained at GCSE level
Teaching and learning will be in the workplace with your assessor every fortnight and assessment support sessions when needed.
6 hours off the job training per week is a mandatory component of the programme too. Training Outcome:Progression into the Level 3 Business Administration programme. Employer Description:Mortons is a broad based law firm that is proud of its heritage and confident about the levels of expertise that they have built up over the years. Their solicitors are all specialists within their chosen fields thus ensuring that our clients receive authoritative advice.Working Hours :Monday to Friday, 9.00am - 5.00pm (one hour lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Initiative....Read more...
Job Title: Sales Support Advisor Job Type: Temporary to Permanent 30 hrs per week including some evening and weekend work Location: Sandwich, Kent Salary: Up to £19,281 p.a. for a 30 hour week (Full time equivalent up to £25,750 p.a.)Job SummaryAn established organisation in the leisure and wellbeing sector is looking for a motivated and customer-focused Sales Support Agent to join their busy team. They are offering 30 hours per week working on a 3 week rota basis to cover evenings and weekends.The role offers a blend of sales, customer service and administrative duties and is ideal for individuals who enjoy helping people, working in a team, and hitting targets.Key Responsibilities
Proactively generate and follow up sales leads through phone calls, emails (Zendesk/Outlook), and other communication channelsConvert enquiries into sales by confidently promoting products and services across the portfolioSupport customer onboarding, account management, and membership processingMaintain accurate records of sales, leads, and customer communications using internal CRM systemsAssist in planning and executing promotional campaigns and seasonal sales initiativesRespond to inbound customer enquiries professionally, providing accurate information and resolving issues efficientlyWork closely with the wider sales and marketing teams to maximise revenue opportunitiesMonitor customer feedback and provide insights to improve service delivery and sales conversionComplete daily administrative tasks to support the smooth running of the sales operationContribute to team development, training support, and internal process improvements
Skills and Experience
Proven experience in a sales support, telesales, or customer service roleConfident telephone manner and persuasive communication skillsComfortable with cold calling and handling objections professionallyStrong administrative abilities with excellent attention to detailFamiliarity with CRM systems such as Zendesk (training provided)Goal-oriented with a proactive and resilient approach to achieving targetsAble to work both independently and as part of a team in a fast-paced environmentOrganised, reliable, and capable of managing multiple prioritiesCustomer-focused with a professional, empathetic attitude
What’s On Offer
Competitive salaryFull training and clear progression opportunitiesSupportive, team-oriented working environmentStaff discounts on services and access to wellbeing initiativesA varied role that combines sales, customer service, and administration
Apply NowIf you’re enthusiastic about sales and enjoy delivering high-quality customer support, we want to hear from you. Submit your CV today and take the next step in your career. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Job Title: Sales Support Advisor Job Type: Temporary to Permanent 30 hrs per week including some evening and weekend work Location: Sandwich, Kent Salary: Up to £19,281 p.a. for a 30 hour week (Full time equivalent up to £25,750 p.a.)Job SummaryAn established organisation in the leisure and wellbeing sector is looking for a motivated and customer-focused Sales Support Agent to join their busy team. They are offering 30 hours per week working on a 3 week rota basis to cover evenings and weekends.The role offers a blend of sales, customer service and administrative duties and is ideal for individuals who enjoy helping people, working in a team, and hitting targets.Key Responsibilities
Proactively generate and follow up sales leads through phone calls, emails (Zendesk/Outlook), and other communication channelsConvert enquiries into sales by confidently promoting products and services across the portfolioSupport customer onboarding, account management, and membership processingMaintain accurate records of sales, leads, and customer communications using internal CRM systemsAssist in planning and executing promotional campaigns and seasonal sales initiativesRespond to inbound customer enquiries professionally, providing accurate information and resolving issues efficientlyWork closely with the wider sales and marketing teams to maximise revenue opportunitiesMonitor customer feedback and provide insights to improve service delivery and sales conversionComplete daily administrative tasks to support the smooth running of the sales operationContribute to team development, training support, and internal process improvements
Skills and Experience
Proven experience in a sales support, telesales, or customer service roleConfident telephone manner and persuasive communication skillsComfortable with cold calling and handling objections professionallyStrong administrative abilities with excellent attention to detailFamiliarity with CRM systems such as Zendesk (training provided)Goal-oriented with a proactive and resilient approach to achieving targetsAble to work both independently and as part of a team in a fast-paced environmentOrganised, reliable, and capable of managing multiple prioritiesCustomer-focused with a professional, empathetic attitude
What’s On Offer
Competitive salaryFull training and clear progression opportunitiesSupportive, team-oriented working environmentStaff discounts on services and access to wellbeing initiativesA varied role that combines sales, customer service, and administration
Apply NowIf you’re enthusiastic about sales and enjoy delivering high-quality customer support, we want to hear from you. Submit your CV today and take the next step in your career. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Support customer enquiries via telephone, email, and online platforms in a professional, helpful manner
Assist in generating new business leads through cold calls, LinkedIn, and other outreach methods
Build relationships with existing and lapsed customers, understanding their needs and promoting appropriate services
Maintain accurate records using our CRM system and support the wider team with administration
Research target organisations and identify decision-makers to support business development
Use social media (e.g., LinkedIn) to stay updated on industry trends and identify sales opportunities
Attend internal meetings and participate in training sessions
Minimum of 6 hours per week spent on apprenticeship work and training
Training:
Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience
You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer
All apprenticeship work and training is completed in the workplace, during working hours
Training Outcome:
As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business
Employer Description:Camfaud Concrete Pumps Ltd is the UK’s leading concrete pump hire company with over 300 staff across nationwide depots. As part of their ongoing investment in talent and customer service excellence, they’re looking for an enthusiastic Customer Service and Operations Apprentice to join their growing team.
This is a great opportunity for someone early in their career or looking to retrain, combining full-time employment with structured training and nationally recognised qualifications.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Zest Optical are working with a lovely practice in Droitwich, Worcestershire to hire a Dispensing Optician.
The practice is known in the community for an amazing selection of products and offering best-in-class service.
On offer is an opportunity to develop your career in a forward-thinking environment.
Dispensing Optician – Role
Modern environment with a family feel in-store
Focus on quality and customer service
Advanced equipment and technologies available
Opportunities for development
Supported by an experienced team
Flexi working available
Dispensing Optician – Requirements
GOC registered Dispensing Optician
Passionate about eyewear and styling
Exceptional customer service skills
Dispensing Optician – Salary
Base salary up to £32,000
Lucrative bonus scheme
Range of additional benefits
For more information please click the 'Apply' link as soon as possible to avoid missing out on this great opportunity.....Read more...
Zest Optical are working with a lovely practice in Droitwich, Worcestershire to hire a full time Optical Assistant.
The practice is known in the community for an amazing selection of products and offering best-in-class service.
On offer is an opportunity to develop your career in a forward-thinking environment.
Optical Assistant – Role
Modern environment with a family feel in-store
Focus on quality and customer service
Advanced equipment and technologies available
Opportunities for development
Supported by an experienced team
Full time
Optical Assistant – Requirements
Previous experience of working in the optical industry
Passionate about eyewear and styling
Exceptional customer service skills
Optical Assistant – Salary
Base salary up to £24,000
Lucrative bonus scheme
Range of additional benefits
For more information please click the 'Apply' link as soon as possible to avoid missing out on this great opportunity.....Read more...
The main objective of this role is to provide general administration and customer service support for the Loyalty programme. Sitting within the Customer Loyalty team this role will be the first point of contact for customer queries (installers) relating to promotional queries and our loyalty programme.
The role is varied, fast paced, and will flex according to the needs of the customer and business. You will be based in the Sales department and will primarily be within the Customer Loyalty Team. A flexible approach is needed to support wider sales and marketing initiatives and tasks.
The role will encompass all aspects of customer query handling, from the general loyalty scheme management, current campaigns and promotions to registrations and the digital tools (app, dashboard etc).
Key Focuses –
Handling installer queries – through phone calls, installer mailbox and social media, ensuring that installers are not waiting more than 48 hours for a response. Always driving to improve the customer experience that installers have with Worcester Bosch
Handling sales team queries – through mailbox, phone, MS Teams Board to ensure they have answers to all their requests when supporting the installers
Excellent Service – ensuring effective communications and expectations are managed with colleagues and installers when supplying information and/or resolving issues
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.Training Outcome:Potential opportunity for a Customer Loyalty Coordinator role on completion on apprenticeship. Shadowing opportunities to be arranged during your apprenticeship to explore avenues for progression within the company beyond the initial apprenticeship.Employer Description:Formed in 1962 in Worcester. Worcester, Bosch Group has had many transformations during its history, growing from a small engineering works to the market leader in boilers in the UK that it is today. In 1992 Worcester heat systems joined the Bosch Group to become an important element of Europe's premier domestic heating equipment company.Working Hours :8.00am - 5.00pm Monday, Tuesday, Wednesday, Thursday and 8.00am - 4.00pm Friday, including 1 hour lunch break unpaid. Requirement to be onsite.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Written skills,Forward thinking,Ability to work under pressure,Flexibility,Punctuality,Excellent attendance,Reliable,Dedicated,Self-motivated....Read more...
SCCU Group is recruiting for an Business Administrator to join their small and friendly team. Join our team at SCCU group and become an education superhero! Our mission is to equip you with the powers of innovation, creativity, and passion to shape the future of education. Together, we'll conquer the challenges, inspire minds, and make learning an unforgettable adventure. If you're ready to don your cape and unleash your inner education superhero, join us on this epic journey. The Business Administrator with a focus on enrolment and customer service is responsible for efficiently communicating with all employers and learners throughout their SCCU onboarding & enrolment journey. Delivering a world class customer experience whilst ensuring compliance with all relevant regulations and guidelines. This role requires excellent organisational skills, attention to detail, and outstanding customer service. The coordinator will serve as a primary point of contact for apprentices, employers, and internal stakeholders, ensuring a seamless experience throughout the enrollment process. Key Responsibilities:
Enrolment
Facilitate the smooth enrolment to all programmes
Collect and review all necessary documentation to ensure compliance with programme requirements
Coordinate with relevant authorities and certification bodies to verify apprentice eligibility and enrolment status
Compliance Management
Stay updated on all relevant regulations, policies, and guidelines related to all programmes
Ensure that all enrolments and documentation meet regulatory and organisational standards
Collaborate with internal compliance teams to conduct regular audits and ensure ongoing adherence to compliance requirements
Customer Service
Act as the primary point of contact for learners and employers, addressing inquiries and providing necessary information about the enrollment process
Resolve issues and concerns raised by learners and employers promptly and professionally
Maintain a positive and helpful demeanour to enhance the overall customer experience
Data Management
Maintain accurate and up-to-date records of all enrolments
Forecast weekly accurate enrolment position against the sales enrolment targets
Generate reports and analyse data to track enrolment progress, identify trends, and make data-driven recommendations for process improvements
Collaboration
Collaborate effectively with internal teams, including managers, tutors, and administrative staff, to ensure seamless communication and coordination throughout the apprenticeship lifecycle
Work closely with external partners, such as educational institutions and regulatory bodies, to facilitate the enrolment process and resolve any issues that may arise
Experience
Strong understanding of all SCCU Group programmes, regulations, and compliance requirements
Excellent organisational skills and attention to detail
Exceptional customer service and interpersonal skills
Proficiency in using CRM software and other relevant tools for data management
Ability to work independently and as part of a team
Strong communication skills, both verbal and written
Previous experience in a similar role within an apprenticeship or a related field is highly desirable
Experience in handling customer queries and providing support in a professional manner
Training:SCCU expects all members of staff to work effectively as part of a team, or teams, delivering high quality education and support to organisations, clients, staff and students.Training Outcome:N/AEmployer Description:We offer the following rewards to our staff:
22 days holiday plus bank holidays.
Extra day holiday for each year’s service up to 25 days.
Dress down Fridays.
Access to employee assistance programme (Life & Progress).
Performance Awards in the form of vouchers and other prizes for outstanding performance.
Annual Staff Conference for staff to gather and connect.
Various opportunities for skill development and progression.Working Hours :Schedule: Monday to Friday.
Work Location: Office-based - Coventry.Skills: Administrative skills,Customer care skills,IT skills,Communication skills,Team working,Problem solving skills....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service.
Provide support and training to customers using information communications technology (ICT) equipment and software.
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion.
Oversee and provide customers with guidance in the use of self-service equipment.
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
Contribute to the compilation of statistical returns, and any other general administrative duties.
Responsible for locking and unlocking, as necessary, acting as keyholder.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
Training:Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant.Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service
Provide support and training to customers using information communications technology (ICT) equipment and software
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion
Oversee and provide customers with guidance in the use of self -service equipment
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
Contribute to the compilation of statistical returns, and any other general administrative duties
Responsible for locking and unlocking, as necessary, acting as keyholder
Specific individual and shared targets and objectives are defined annually within the performance management framework
Training:
Customer Service Practitioner Level 3 Apprenticeship Standard
Training Outcome:
After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant
Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key responsibilities:
Meeting and greeting customers on arrival and dealing with them in a professional manner
Demonstrating and presenting vehicles to potential customers
Detailing vehicle specifications/features and answering customer questions
Going through pricing and packages available
Organising finance options and giving customers a comprehensive understanding of costings
Addressing any concerns or objections with customers and resolving
Closing the sale and preparing paperwork
Contacting customers after delivery
Person specification:
Drivers license is essential
Articulate
Strong communication skills
The ability to handle customers in a professional manner and adaptable to different customer needs
Mature
Flexible
Eager
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:Established in 2002, the client proudly represents the Renault, Dacia, Nissan and Peugeot franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business.
This role will be based in the Kettering dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.Working Hours :Monday - Friday, 8.00am - 5.30pm and Saturday, 8.30am - 5.00pm , half a day off in the week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Customer service, answer, screen and transfer inbound calls
Ensure that new customer enquiries are answered in a prompt and appropriate manner
Account management of existing customers, maintaining excellent customer relations
Sales invoicing
Processing and uploading documents onto the company systems
General office duties and administration
Providing administrative support to the Management team
Performing data entry duties with regards to customer details, client details and carers allocated
Training:Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will
complete a project, a portfolio of evidence and discussion to gain a Level 3 Business Administrator apprenticeship.Training Outcome:Progression into permanent position with the possibility of further training in management and possible management qualifications.Employer Description:At Orbis Care we provide caring and professional care in the community when family members require additional care to continue to live independently. Our team is the cornerstone of our service. We have a dedicated group of professionals committed to providing the highest standard of care. This is an exciting opportunity to begin a career in social care to become an office administrator at our Henley in Arden head office dealing with customers and care givers to ensure the highest quality serviceWorking Hours :Monday - Friday 9am - 5.30pm, 1-hour unpaid lunchSkills: IT skills,Attention to detail,Organisation skills,Written Communication,Verbal Communication,Time Management Skills,Accuracy,Data Entry Skills,Managing different tasks....Read more...
Job Role: Transport ManagerLocation: Bolton Reporting to: Warehouse DirectorSalary: £35,000 - £37,500 depending on skills and experienceHours of Work: Contracted 42.5 hours per week – Mon to Fri – 10am – 6pmOur client is one of the UK’s leading manufacturers and distributors of bathroom products. The business has manufacturing operations in the UK (Halifax), China (Shanghai) and the UAE (Fujairah/Dubai) employing over 600 people across 6 sites with an annual turnover of £80m+. The majority of sales are into the UK market (dominated by sales to major on-line retailers) with a growing presence in the North American market as the business expands its international operations. Job SummaryTo safely and effectively manage drivers, fleet, 3rd party logistics providers, budgets, IT and other resources in a customer focused and cost-efficient manner to meet business requirements and support profitable growth. To identify risks, issues and explore opportunities, and deploy innovative solutions and techniques to improve Logistics service offering. This role will report directly to the Warehouse Director. Reporting to this person will be approx. 30 drivers, 3 administrative staff and manage multiple 3rd party relationships with the like of DX, DPD, Parcelforce, ArrowXL pallet carriers. Key Areas of Responsibility: Manage the routing of the vehicle effectively.To ensure all communication devices are in use and are being used correctly and in full to the benefit of the operation (PDA’s)To oversee cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs whilst meeting budget as a minimumTo manage 3PL providers by controlling expenditure, service excellence and purchase order management along with POD retrievalTo have appropriate controls and procedures in place to manage all aspects of customer service and communicationTo be customer focussed by understanding and appreciating customer requirements and quality standards in order to exceed customer service expectations.Maintain an excellent working knowledge of transport legislation and requirements for the best practice relevant to the transport industry.Ensures that all Health & Safety are adhered to including H&S induction and training, operating procedures, risk assessments and near miss reporting / emergency proceduresOversees vehicle management (owned/leased) by conducting safe vehicle operational checks, including tyres, bodywork, fluids, etcTo plan driver resource strategically to maximise capacity and utilisation of the fleet whilst reducing labour costsAd-hoc projects to work on from time to time and undertake other reasonable duties as required by Senior ManagementTo implement continuous improvement (CI) initiatives to improve processes, reduce costs whilst striving to enhance customer experience.To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.To work in accordance with the General Data Protection Regulations and Data Protection ActThe post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnelTo implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010)Skills, Knowledge, and Personal Attributes: Experience working in similar environmentAn experienced people manager – proven experience of leading and successful performance management and development of a team of staffExperience of working in high pressured environment handling high number of ordersProven high customer service focusCreative and innovative thinkerIT literate and able to uses multiple of software and hardware platformsWorks logically and systematically to solve problems, make decisions and think laterallyExcellent team-playerAbility to work under pressure to achieve set targets and meet deadlinesMaintains a positive attitude to continued learning and growthProfessionalSelf-motivatedConfidentPositiveFlexibleQualificationsGood competency in Excel, Word and Transport RoutingGood knowledge of health and safety legislationBenefitsHolidays – 22 days rising to 25 days after 3 complete years of servicePension – 4% contributionDeath in service – 2 x annual salaryIf you feel you have the relevant experience, we’d love to hear from you….apply today?....Read more...
The ability to operate a busy modern switchboard
An outstanding telephone manner
Be well presented, confident and approachable
Ability to problem solve
Data entry
Excellent communication, organisation and interpersonal skills
Excellent word processing skills
Good attention to detail
Check and respond to emails
Provide information to callers
Greet persons entering service
Deal with queries from the public
General administrative and clerical support
Tidy and maintain the reception area assist with activities held in the service
Using Outlook Email
Maintaining a friendly and professional atmosphere
Be able to handle pressure and multi task
Ad hoc duties
Meet and greet
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Delivery method TBC
Functional Skills level 2 English and maths, if required
Training Outcome:
Full time employment or position
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:Our mission is to deliver the highest level of service to our clients whilst offering a complete cost effective security solution. We endeavour to provide a reliable service which is also complimented by our large resource backup.Working Hours :Monday - Friday, 9.00am - 5.30pm. 45 minute lunch break and 15 minute additional break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You’ll take on a full-time roll in the kitchen under the supervision of passionate chefs alongside your training, with a working day starting with:
Everyone checking all deliveries have been checked and put away in the correct places
A discussion of what tasks are needed be carried out for the day ahead, working as a team to complete these before service starts at 12 o’clock
Lunch service - you will work in close hand with our Head Chef learning how to prepare and assemble dishes correctly and efficiently so they arrive to the customer on time and beautifully presented
A member of the kitchen team cooks a family meal for all on duty members of staff with produce available in the kitchen
Evening service - a repeat of lunch service. Clean down, give some involvement of what jobs are needed for the following day
Training:You will attend York College on day release.Training Outcome:Progress and grow throughout the company, helping achieveawards and achievements.Employer Description:The Ash Tree Inn is a modern dining pub and restaurant serving food, great beer and wines. Our menus are crafted seasonally with quality ingredients - we pride ourselves on using locally sourced ingredients. We are known for our commitment to quality food and exceptional service. We were established in 2022 and employ more than 30 staff.Working Hours :4 day working week including weekends, 10.00am - 9.00pm. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Team working,Creative,Non judgemental,Physical fitness....Read more...
Customer Support/ Training Engineer – Electrical
Are you a Customer Support/ Training Engineer – Electrical actively looking for a new role?
Our client specialises in advanced electromechanical systems and will give you the opportunity to support and train customers on innovative, high-performance equipment used across various industrial applications.
Responsibilities of this Customer Support/ Training Engineer – Electrical job based in Stamford:
Providing support for a range of electro mechanical power products delivered.
Deliver in-person and remote training to customers, service partners, and internal teams.
Develop and maintain training documentation, presentations, and practical assessments.
Use SAP B1 to log and track service cases, technical faults, and resolutions.
Manage global technician certification records and skills development tracking.
Key requirements for this Customer Support/ Training Engineer – Electrical job in Stamford:
Minimum ONC or equivalent in Electrical Engineering.
Formal technical training experience (2+ years), including assessment delivery.
Strong background in supporting and troubleshooting electromechanical systems.
To apply for this Technical Training Engineer – Electrical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828 / 07487756328....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 9 paid holidays and two floating holiday per year. We also offer a 401(k) plan after three months of employment. Oleum is an equal opportunity employer Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Live interaction with internal and external customers
Understanding the core values of the organisation
Inputting client’s details and updating client records on the CRM system
Analyse data and make recommendations
Discuss the products and benefits available
Providing updates to our client on the phone and by email
Dealing with customer queries
Supporting team members with general admin tasks
Training:
Level 2 Customer Service Practitioner
Work based learning
Functional skills
Training Outcome:Progression onto full-time employment. Employer Description:AspinFM are a local, family run, Facilities Management company. With over 70 years of combined industry experience, we take pride in our ability to deliver a bespoke, tailored service, conducted by highly trained staff, all with transparent pricing.
Facilities management is a lot more complex than it may seem at first and we are extremely passionate about using our knowledge, along with our tried
and tested systems, to ensure that our clients receive a seamless and simple service, allowing them to focus on what counts- growing and running their respective businesses.Working Hours :Monday - Friday 9:00am - 5:00pm, 1-hour unpaid lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Field Service Engineer
Leamington Spa
£36,000 - £38,000 Basic ( Optional Overtime (OTE £45’000)+ Door To Door Paid + Local Patch + Training + Company Van + Sick Pay + Bonus + Pension + No Weekend Work “IMMEDIATE START
Thrive working for a family feel business that can offer you stability and longevity within a recession proof industry. If you are a Field Service Engineer looking to work for a company that is known for retention of staff and great customer service this is the place for you! Benefit from training to ensure you are able to do the best job throughout your employment, work closely with the directors and benefit from not having to work on the weekend!
This established business is now recruiting a Field Service Engineer due to growth. If you have good electro-mechanical skills and want to move into an industry which you can specialise in then this is the opportunity for you!Your Role As A Field Service Engineer Will Include:
* Field Service Engineer - Covering a local patch at customer sites * Consistent Training * Service, repair & maintenance on Electro-Mechanical Equipment * Configuring and programming equipmentAs A Field Service Engineer You Will Need To Have:
* Experience In A Field Service Position / Ex Forces * Experienced within an electro mechanical industry / Electronic Industry (ATM's, EPOS, Vending, any considered) * Full driving licenceIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Field Service Engineer, Field Technician, Mobile Engineer, Electro-mechanical, Cleaning Equipment, Electrical, Mechanical, Engineer, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
As Trainee Sales Executive you will be joining a global brand leader. With a bespoke training programme, you will be learning all about the product, delivering exceptional customer service and excelling in sales along with running a profitable retail centre. This role is all about developing business opportunities, managing and building relationships. Based in Nottingham this role is full time and permanent, Mon to Fri offering a starting salary of circa £27,000 and an OTE of £32,000.
Key Accountabilities for the Trainee Sales Executive:
Drive your self development by engaging with the training programme
Undertake retail and customer service activities within the companies shop to optimise and exceed sales targets, profitability and customer satisfaction
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling
Visiting customers weekly
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Conduct stock takes as requested
Re-stocking/replenishing items
Understand the range of company products
Administration of sales orders received
Administer any returns
Handle parts enquiries
Attend training, meetings and company events onsite and at head office
Skills and attributes required for the Trainee Sales Executive:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
What’s in it for you?
Starting salary circa £27,000 and an OTE £32,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.
The role is based on 37.5 hours a week 8.30 – 5.00
33 days’ holiday (including 8 bank holidays), pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
....Read more...
