The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.
Some of the duties include:
Interpreting customer concerns and comments and liaising with Service Technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
JLR specific certifications
Training Outcome:
There are lots of opportunities to develop your career within our expanding retail network
Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials
This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 – 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Customer Service & Shopify AssociatePermanent, full-time positionBased in Hertford SG13Salary: Dependant on experienceShift Pattern: 4 days to be worked at head office (M-F) and 1 day at the weekend to be worked from Home08.00am till 4.30pm (half hour lunch), or 08.30am till 5pm (half hour lunch) Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in China.They are looking for an enthusiastic, helpful Customer Service Executive & Shopify Associate with excellent customer service and IT skills, who is ready to hit the ground running in their team!They are after a highly organised individual with a fantastic attitude to really make a difference to their evolving company. A can-do attitude within our fast-moving environment, and someone trustworthy who is willing to prove themselves and continue to take on more responsibility as time goes on. You will need to be confident in responding to customers via email and social media in a polite and positive manner.The role includes, but is not limited to:
Dealing with customer warranty claims (Global) and seeing through to resolutionDealing with online order returns and refundsMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer enquiries/complaintsCommunicating with customers, being the main point of contact for multiple social media accounts (Twitter, Facebook, Instagram, Shopify)Keeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer supportUsing inhouse systems and Excel to produce and maintain management reportsEnsure timely responses in line with Service Level Agreements (SLA’s)
The ideal candidate will have:
Previous customer service experience.Previous experience within customer service, web chat and responding to customers via social mediaBe able to use your initiative, be highly organised and have excellent written and verbal communication skillsMaintain professional, presentable, and courteous imageBe customer orientated with a flexible, can-do attitudeBe competent in using MS Office, especially Excel & OutlookBe able to handle lightweight but bulky luggage samplesBe capable of working under pressure to meet targets in a fast-paced environmentDemonstrate a willing and quick capability to learn
If this sounds like the opportunity for you, please apply ASAP.*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, for whom we are working on a confidential basis. Please note - we are working on a job advertising-only basis for the client, rather than the full recruitment process. The client shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
We are seeking a motivated and enthusiastic Customer Service Apprentice to join our dynamic team at Burton & South Derbyshire College. This is an exciting opportunity for someone looking to start their career in a professional, supportive, and student-focused environment. The successful candidate will gain hands-on experience in a variety of customer service functions while working towards a City & Guilds Level 2 Customer Service qualification.
Act as the first point of contact for students, staff, and visitors at the college Innovations reception
Answer telephone and email enquiries promptly and efficiently, directing queries to the appropriate departments
Support the delivery of excellent customer service across the college
Maintain accurate records and update databases as required
Assist with the creation and scheduling of engaging content for the department’s social media platforms
Carry out daily cleaning and tidying tasks in the reception area and other communal spaces to ensure a welcoming environment
Report any maintenance or health and safety issues promptly
Attend all required training sessions and workshops as part of the City & Guilds Level 2 Customer Service Practitioner apprenticeship
Complete coursework and assessments on time with the support of your line manager and training provider
Training:
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:Possible progression to Level 3 Customer service. There may be a possibility of a permanent role or to progress into a teaching post in the future.Employer Description:Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.Working Hours :Monday - Friday 8.30am - 4.50pm - flexibility required.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Main duties
• Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided• Understand and follow internal policies and procedures, including any complaint processes and digital media policies• Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery• Understand and uphold appropriate legislation and regulatory requirements• Use systems, equipment and technology to meet the needs of the customers• Monitor customer service levels.• Establish facts that enable the creation of a customer-focused experience and an appropriate response• Build trust with a customer• Understand the products or services that are available from the organisation and keep up-to-date• Use appropriate communication methods, depending on the task and environment• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business• Demonstrate patience and calmness• Understand the customer’s point of view• Use appropriate signposting or resolution to meet customer needs and manage expectations• Maintain informative communication during service recovery• Take ownership of keeping service knowledge and skills up-to-date• Consider personal goals and propose development opportunities• Act on and seek feedback to develop or maintain personal service skills and knowledge• Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently• Treat customers as individuals to provide a personalised customer service experience• Demonstrate personal pride in the job through appropriate dress and positive and confident language• Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer• Delivering a range of fitness classes to gym members and the local community• Taking on gym Inductions
Training:Working at Barnsley Colleges Honeywell campus you will work towards your Level 2 customer service practitioner qualification as well as Gym Instructor Level 2.
Delivery to be completed on site and off the job training either at Barnsley College or your place of work.
Working hours to be discussed can be between the hours of:
Mon-Fri - 6:30am-14:30pm/14:00pm-22:00pm.Sat-Sun - 8:00am-16:00pm/13:00pm-21:00pm.Training Outcome:Potential to become a Personal Trainer for Sports Village.
Potential to become a Variable Hours Supervisor/Full-Time.
Employer Description:A friendly gym with state of the art equipment, spacious workout facilities, a bar and lounge and bookable events spaces.Working Hours :Working hours to be discussed but can be between the hours of:
Mon-Fri - 6:30am-14:30pm/14:00pm-22:00pm
Sat-Sun - 8:00am-16:00pm/13:00pm-21:00pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Physical fitness....Read more...
Reception and Customer Service:
Greet and welcome visitors in a professional and friendly manner during scheduled events
Provide information regarding services, office hours, and company policies
Answer incoming customer telephone calls and respond to customer emails
Administrative Support:
Carry out general administrative tasks to support the daily customer service workflows
Manage booking correspondence and maintain accurate records
Schedule and confirm appointments as required
Maintain and update calendars for office meeting rooms
Reception Area Management:
Ensure the reception area remains clean, tidy, and presentable Maintain visitor logs and issue visitor badges in line with company procedures
Meeting and Event Coordination:
Coordinate meeting room bookings and prepare spaces accordingly
Set up meeting rooms, including audiovisual equipment and refreshments as needed
Post and Courier Services:
Receive, sort, and distribute incoming post and deliveries.Prepare and send outgoing post, including Archive services and courier packages
Training:Customer Service Specialist Level 3.Training Outcome:You will become a permanent member of the Policy and Communications team.Employer Description:Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.Working Hours :The Customer Service Centre opening hours are between 8.00am - 6.00pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations.
Identify accurately customer requirements.
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
Maintain and continually improve the quality of service provided to the customer.
Trained - to receive, inspect and check documentation of all incoming parts.
Trained - to adequately package material, which is to be despatched from the parts department.
To carry out any additional duty relative to the parts department as requested.
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.Training Outcome:Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.Employer Description:Our business takes many different forms. From delivering complex remarketing solutions to providing critical logistics services, we really are the backbone of the UK’s automotive supply chain. Together, we’re more than just the sum of our parts. We’re a talented team with diverse experiences, backgrounds and skills. This is what sets us apart. Whether you’re an IT specialist, financial professional, or yard operative, you’ll find a culture that supports you, trusts you and allows you to thrive. At BCA, you’ll have all you need to feel part of a team.Working Hours :Monday to Friday, 08:00 - 16:00.Skills: Attention to detail,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House - Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The job will be working in the service team so customer service and/or administration skills will be required as the below is a brief summary of the role:
Handle incoming service queries via phone & email
Respond to customer inquiries and provide support via Phone & email
Accurately document customer interactions, issues, and resolutions within our CRM system
Preparing, costing and sending documentation to clients and engineers
Preparing permits and site induction information for submission to clients
Collaborate with internal departments to ensure smooth service delivery
Resolve customer complaints and queries with efficiency and professionalism
Organising accommodation for engineers
Co-ordinating courier collections & site access equipment
Raising departmental invoices
Process customer orders
Any other reasonable task as required by the Customer Support Manager
Training:
Business Administrator Level 3
All training will be in within the workplace
Our TDR training officer will attend monthly visits
End point assessment
Training Outcome:Upon successful completion a full-time position may be offered.Employer Description:The original manufacturers of Speedor, our world leading industrial doors are engineered for endurance. At Hart Doors, we pride ourselves on the performance and reliability of our industrial doors and the reassurance that gives you. Our doors are trusted the world over and manufactured to suit your exact requirements, so they will fit seamlessly into any application year after year.
Durability and longevity are at the forefront of our designs. Our industrial doors are engineered to provide you with more than 20 years of stress-free service.Working Hours :Monday - Friday 8.30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join our client, a leading independent sewage treatment specialist serving businesses, local authorities, charities, and residential customers across Southern England.
As a Customer Service Coordinator, you will coordinate and allocate maintenance tasks to engineers using scheduling software. This full-time role offers salary range of £25,000 - £28,000 and benefits.Ideally, you will have some accounts experience especially with Xero (full training provided)
You will be responsible for:
? Handle and route incoming calls promptly, ensuring a professional and courteous response.
? Process purchase invoices and accurately maintain service and financial records.
? Organise and manage calendars, arranging appointments and service schedules.
? Support basic bookkeeping functions using Xero
? Prepare and update documents, spreadsheets, and presentations using Microsoft Office tools.
? Deliver general administrative support across multiple departments as required.
What we are looking for:
? Previously worked as a Service Administrator, Service Coordinator, Operations Coordinator, Operations Administrator, Accounts Administrator, Support Coordinator, Scheduler, Planning Administrator, Office Administrator, Engineering Administrator, Contracts Administrator, Technical Administrator, or in a similar role.
? Ideally have 2 years of experience in customer service and 1 year in scheduling.
? Ideally, you will have some accounts experience especially with Xero (full training provided)
? Skilled in using Microsoft Office applications (Word, Excel, PowerPoint).
? Excellent telephone manner and interpersonal skills.
? Experience in scheduling and accounting software would be preferred.
What's on offer:
? Competitive salary
? Company pension scheme
? Free on-site parking
Apply today - this is a fantastic opportunity to join a supportive and professional team!
Impor....Read more...
To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers
To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers
Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship
At the end of the Apprenticeship be “work-ready” for a customer service role
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Earn a salary while studying
Gain job specific skills
Study towards a related qualification including literacy and numeracy (if required)
Have regular pastoral support and personal development reviews
Employed on a 15-month training contract
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles
There are also opportunities to progress onto higher level apprenticeships
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed.
(Part-time hours available, min 22.5 hours, to be arranged with manager)Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
Customer Service Administrator
Kings Hill, Kent
Monday to Friday 9.00am - 5.00pm
Immediate start - Ongoing temporary role
KHR is pleased to partner with one of the fastest-growing businesses in the South East, who at present have a great opportunity for a Customer Service Administrator to join their finance department on a full-time ongoing temporary basis.
Responsibilities:
- liaise with customers regarding billing enquiries
- Update the in-house system with up-to-date information
- Process and generate invoices, credit memos and other billing-related documents
- Prepare and send invoices to clients
- Investigate and resolve billing discrepancies
- Record and process client payments
- Maintain organised and up-to-date billing records, documentation, and reports
Candidate Profile
- Strong communication skills
- Computer literate
- Previous customer service/call handling experience
- Understanding of the billings/invoicing process
- Have a keen eye for detail
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
ð Service Advisor Main Dealership | Ashford ð
Salary: £28,000£30,000 basic (negotiable) + uncapped bonus (average £6,000/year)
Hours: MondayFriday, 8:00am5:30pm (1-hour lunch)
Saturdays: Contracted 1 in 3 (8am1pm) not currently active for 5+ years
Location: Ashford, Kent
Were currently seeking a talented and customer-focused Service Advisor to join our welcoming and professional team at our main dealership in Ashford. If you thrive in a fast-paced environment, are passionate about delivering an exceptional customer experience, and enjoy working as part of a friendly, driven team we want to hear from you.
What Youll Be Doing:
- Acting as the key point of contact for service customers
- Booking vehicles in for service and repair
- Liaising between customers and the workshop
- Upselling additional work where appropriate
- Ensuring an efficient, premium level of service is delivered at every stage
Whats On Offer:
â Competitive basic salary (£28,000£30,000, negotiable)
â Uncapped bonus structure (average £6,000/year)
â Staff wellbeing scheme & high street discounts
â Company car scheme (after 6 months)
â Long-standing, proven bonus structure
â Manufacturer training leading to full accreditation
â Supportive and experienced leadership team
Youll Be a Great Fit If You:
- Have previous experience as a Service Advisor (preferred)
- Are customer-focused with excellent communication skills
- Can multitask and stay calm under pressure
- Are a team player with a positive attitude
- Have a full UK driving licence
Join a dealership that values you, supports your growth, and rewards your performance.
ð§ Apply today and take the next step in your career with us!....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Knowing your customers:
Understand who customers are
Understand the difference between internal and external customers
Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective
Understanding the organisation:
Know the purpose of the business and what ‘brand promise' means
Know your organisation’s core values and how they link to the service culture
Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation
Meeting regulations and legislation:
Know the appropriate legislation and regulatory requirements that affect your business
Know your responsibility in relation to this and how to apply it when delivering service
Systems and resources:
Know how to use systems, equipment and technology to meet the needs of your customers
Understand types of measurement and evaluation tools available to monitor customer service levels
Your role and responsibility:
Understand your role and responsibility within your organisation and the impact of your actions on others
Know the targets and goals you need to deliver against
Customer experience:
Understand how establishing the facts enable you to create a customer focused experience and appropriate response
Understand how to build trust with a customer and why this is important
Training:The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College.
Apprentices will be required to have level 1 English and maths or equivelent prior to starting apprenticeship.
You will have regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.Employer Description:Here at Aston Martin Nottingham we heavily pride ourselves on our unsurpassed standard of service to all of our valued customers.
With the entire range of new Aston Martins and an extensive collection of Timeless Certified Pre-Owned models available, we are certain that we will be able to assist you in finding your perfect Aston Martin.
Further to sales, we have a team of highly-skilled Technicians and Master Technicians who offer the entire suite of Aston Martin aftersales services to ensure peace of mind.
We invite you to browse our website and look forward to welcoming you into Aston Martin Nottingham soonWorking Hours :Monday - Friday 8am - 5:30pm - 1-hour lunch breakSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:Are you seeking a rewarding career with opportunities for growth? Do you want to work for an organisation that values its employees and invests in their development? If so, we’d love you to join the Group 1 team.
As a well-established and expanding company, Group 1 operates across various regions in the UK, with a strong focus on customer service excellence. We employ thousands of colleagues who are passionate about delivering exceptional service across a range of sectors.
At Group 1, we believe that a successful business is built on the satisfaction and quality of its people. That’s why we are committed to offering fantastic career opportunities, state-of-the-art resources, comprehensive training, competitive compensation packages and a range of benefits to support our employees both professionally and personally.Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Gregor Heating is a trusted and well-established provider of heating, electrical, and renewable services across Bristol and the South West. With a strong focus on customer care and high-quality service, we are proud to support our local community through reliable installations, maintenance, and expert advice.As an Office Apprentice, you will provide day-to-day support to our Customer Service teams across the Installation, Servicing, and Repair departments. This is a varied and hands-on role offering valuable experience in office administration, customer care, and internal coordination. You will be learning while working, helping ensure our customers receive the excellent service Gregor is known for.
At Gregor Heating, our Customer Care Team sits at the very heart of what we do. If you’re looking to build a career in a supportive, fast-paced environment where no two days are the same, this is where you belong.You’ll join a close-knit team of friendly, dedicated professionals who take real pride in helping people. The Customer Care Team works hand-in-hand with our engineers, and technical support staff to ensure our customers receive outstanding service - whether it’s answering questions, booking appointments, or resolving issues with warmth and efficiency.We’re not just answering phones or replying to emails - we’re building lasting relationships with homeowners, landlords, and commercial clients across the South West. You’ll be their first point of contact and their go-to for reliable support for any plumbing issues from their recently purchased new build home.Working with us means gaining hands-on experience in a dynamic service environment, learning how a leading heating and renewables company operates from the inside out. You’ll develop essential skills in:
Customer communication - delivering empathy, clarity, and solutions across multiple channels (phone, email, live chat)
Problem-solving and coordination - working behind the scenes with engineers and planners to get things sorted
Technical knowledge - learning the basics of heating systems, renewable energy products, and common service needs
CRM systems and workflow tools - becoming confident with tools that keep operations running smoothly
Plus, you’ll grow your understanding of the construction sector at a time when home efficiency and sustainability are more important than ever.
Your role will include:
Assist in answering and directing incoming phone calls and emails in a professional manner
Help log customer enquiries, service requests, and job bookings accurately into our systems
Support team members with scheduling engineers and confirming appointments
Help prepare and send out quotations, invoices, and appointment reminders
Maintain accurate records and ensure documentation is filed or updated correctly
Assist in handling customer feedback, complaints, and follow-up queries under supervision
Contribute to internal communications across departments (e.g. passing messages to engineers or suppliers)
Carry out general office duties such as photocopying, scanning, and data entry
Participate in training sessions and complete apprenticeship coursework on time
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Level 3 Qualification.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:We’re a friendly, family-run local business that has been helping families in and around Bristol, Bath, South Gloucestershire and North Somerset to heat their homes and keep warm and cosy for over 35 years (becoming a limited company in 1999).Working Hours :Monday - Friday (08:00 - 16:15)Skills: Attention to detail,Communication skills,IT skills....Read more...
Customer Service Administrator
Location: Poole
Salary: up to £30,000 per annum DOE
Hours: Monday Friday 8:30am 5:30pm (early finish Friday)
FREE onsite parking
Our client is looking for an experienced Customer Service Administrator to join their team on a permanent basis. You will be managing the relationships for the company, as well as dealing with enquiries, processing orders and supporting various teams.
Duties:
- Handle inbound phone calls, providing courteous and effective assistance to customer enquiries
- Responsible for organising the inboxes, and distributing the workload within the team
- Customer relationship building via phone and email
- Build technical product knowledge through internal training to confidently support customers with product selection and usage advice
- Sourcing and negotiating quotations
- Process customer orders promptly using the companys CRM system
- Ensuring all communications is correctly logged and kept up to date in the CRM system
- Assist the Sales team with general administrative duties when needed
- Continually reach out to customers to gain insights and feedback about the service
Skills:
- Excellent communication and administrative skills
- Ability to build relationships through various platforms
- Have a can do and positive attitude
- Previous sales administrative experience would be desirable but not essential
- Be a pro-active team player, with the ability to prioritise workload efficiently
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!....Read more...
To gain relevant work-based learning within a Business Administration environment to provide a high-quality service to internal and external customers.
To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
At the end of the Apprenticeship, be “work-ready” for a customer service role.
Training:
Earn a salary while studying.
Gain job-specific skills.
Study towards a related qualification including literacy and numeracy (if required).
Have regular pastoral support and personal development reviews.
Employed on a 15-month training contract.
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts.
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities.
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles.
There are also opportunities to progress onto higher level apprenticeships.
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed. 37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager).Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers
To support and assist in the provision of a customer service role and administration service to the designated department/ward team
This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship
At the end of the Apprenticeship be “work-ready” for a customer service role
Training:
Earn a salary while studying
Gain job specific skills
Study towards a related qualification including literacy and numeracy (if required)
Have regular pastoral support and personal development reviews
Employed on a 15-month training contract
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles
There are also opportunities to progress onto higher level apprenticeships
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed.
37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager)Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
Customer Care Administrator- Renfrewshire - Salary up to £30,000 DOE CBW have a new opportunity for a proactive and empathetic Customer Care Administrator to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key Responsibilities:Act as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.Requirements:Proven experience in a customer service or complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems. Salary & Benefits:Competitive salary up to £30,00022 days annual leave + bank holidaysCompany pension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Objectives:
To assist the Centre Manager to proactively manage and market the above Business Centre(s):
To assist the Centre Manager and Assistant Centre Manager to proactively manage and market the above Business Centre(s)
Providing high levels of customer service at all times
Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre
Assume the role of Senior Fire Marshall and co-ordinate fire evacuations as required
Main Responsibilities:
Customer Service:
Provide first class customer service to all customers and visitors to the Centre
Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business
Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction
Action customer requests for bureau and other services efficiently
Team Work:
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role
Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required
Marketing and Community:
Encourage inter-customer trading events through Workspace network and location websites
Promote Workspace through customer and general public contact
Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders
Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies
Administration:
To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with Workspace Policies and Procedures
To be familiar with the Centre’s Administration Procedures, systems, services and customers
In the event of a fire evacuation, assume the role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s
Assist the Centre Team in ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre
Familiarisation with the customer moving in and out procedures
To carry out specific duties as agreed with the Centre Manager
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
End Point Assessment
Work-based Training
Training Outcome:
Candidate can go into a centre coordinator role, progress to a more complex Workspace building, taking on more responsibilities/customers/complaints
From there, we can explore the option of going into an assistant centre manager role, then into a centre manager
Employer Description:As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.Working Hours :Monday to Friday between
9.00am - 5.30pm. One hour unpaid lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Use of Microsoft or equivalent,Relationship building,Customer engaging,Verbal & written skills,Presentable,Professional,Personable,Work well under pressure,Work well autonomously....Read more...
Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?
Are you looking for an opportunity that provides both challenges and rewards? Then look no further.Due to continued expansion, we are currently seeking to recruit an Apprentice Parts/Service Advisor based from our Longridge Depot.
We are a small close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.
Our rewards often come in the form of the satisfaction that doing the job well brings.
We are looking for a well-motivated individual with a desire to exceed our customers' expectations in every way to work as part of an experienced and dedicated team.
About The Role
As an Service Administration Apprentice, your day-to-day role will include:
Undertake a two-year apprenticeship in business admin, you will at the end of the apprenticeship be awarded a Level 3 qualification in business admin
Assisting with customer enquiries over the phone.
Working with service colleagues processing incoming customer enquires
Liaising with our engineers who support our customers all over the country
Detailed training will be given by your colleagues and our specialised training team, who have recently developed a bespoke training programme for our parts staff. This includes familiarisation sessions with the wide range of plant machinery that we provide and support, as well as some technical instruction to improve your understanding of how this equipment works.
This Service Administration Apprenticeship position is a great opportunity for someone who is able to work independently. Once you have gained an understanding of our processes and procedures, you will be supported in developing this aspect of our service business further, working closely with management to achieve the best standards of service in the industry.Training:
L3 BTEC Diploma in Business Administration
Functional skills - English, maths (if not already achieved)
Training Outcome:At the end of the apprenticeship, a permanent position will be offered.
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.Employer Description:In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of what we do and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers.Working Hours :Monday- Friday
08:00- 16:30Skills: Communication skills,Initiative,Flexible, customer-focused,Good interpersonal skills,Highly self-motivated,'Can-do' attitude,Strives for excellence....Read more...
In this role you’ll contribute to the work of Children’s Services and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments- which means no evening or weekend study is required!
You will work towards being able to undertake the range of duties listed below:
Provide admin and clerical assistance
To assist with the input of data for a variety of purposes
Maintain and retrieve information as requested
Monitor and action group email mailbox
Send out group emails and texts adhering to our data protection policy
Assist with stationery and equipment orders as requested
Training:You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments.
Your training will be a via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis, and hands on training within the workplace providing you with all you require to be successful. You will be given one day a week to complete your training.
The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes:
Knowing your customers
Providing a positive customer experience
Meeting regulations and legislation
Systems and resources
Working with your customers/customer insights
Dealing with customer conflict and challenge
Training Outcome:We cannot guarantee a permanent position following completion of the apprenticeship; however, this is a great opportunity to develop transferrable business service skills. Employer Description:Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.
As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:As part of the reputable, family-owned Snows, Snows Kia is backed by over 60 years of experience, and we are dedicated to bringing the best of Kia to Hampshire and Surrey. Our dealerships are located in Guildford, Basingstoke, and Newbury, and we are committed to providing motorists with the very best, new and approved used vehicles.
We always strive to go the extra mile to deliver excellent customer service.
Our three dealerships offer a wide range of vehicle services for the renowned Kia marque. From new and approved used car sales to a whole host of aftersales services, motorists across the south will benefit from our expertise.
At Snows Kia, we're dedicated to investing in our staff and facilities. With state-of-the-art showrooms and modern workshops packed with the latest tools and diagnostic equipment, we have all the necessary amenities to offer a first-class service. And, by employing only those with a passion for Kia and who are fully trained and experienced, this level is all but guaranteed.Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Key Responsibilities:
Assisting with residential property sales and lettings processes
Preparing and marketing properties for sale and rent (including online listings and brochures)
Booking and conducting property viewings for buyers and prospective tenants
Handling enquiries via phone, email, and in-person, providing excellent customer service
Supporting negotiations between buyers, sellers, landlords, and tenants
Assisting with tenancy referencing and lease documentation
Maintaining and updating accurate client and property records
Supporting the team with sales progression, renewals, and compliance tasks
Learning how to generate property valuations and source new business opportunities
Training:The apprentice will complete a L3 Customer service specialist qualification, they will get full on the job training with the employer as well as support from their SCL trainer, they will receive 20% off the job training per week.Training Outcome:The apprentice can progress within the company once they have completed their Customer Service Specialist L3 . They might want to complete a team leader qualification.Employer Description:About Crucible Homes
At Crucible Homes, we pride ourselves on delivering exceptional service founded on Knowledge, Trust, Integrity, Commitment, and Passion. As a respected estate agency, we support clients through one of life’s biggest milestones—whether buying, selling, letting, or renting property.
Working Hours :Monday to Friday Hours tbc at interview.Skills: Customer care skills,IT skills,Communication skills,Presentation skills,Team working....Read more...
