Customer Service Support
Provide excellent customer service through telephone, email, and face-to-face communication.
Respond to customer enquiries professionally and efficiently.
Support BC customer service operations and maintain positive customer relationships.
Escalate customer issues or urgent matters to the Customer Services Manager when required.
Assist in maintaining high customer satisfaction standards.
Bookings & Scheduling
Assist with customer bookings, amendments, and cancellations.
Support scheduling activities to ensure services are organised efficiently.
Maintain accurate booking and scheduling records using company systems.
Communicate booking confirmations and updates to customers and operational teams.
Ensure all customer information is recorded accurately and confidentially.
Complaints & Duty of Care Support
Assist with handling customer complaints in a professional and empathetic manner.
Record and monitor complaints, ensuring accurate documentation is maintained.
Support duty of care processes by assisting customers during service disruptions or operational issues.
Help coordinate customer updates and alternative arrangements where required.
Escalate complex complaints or welfare concerns appropriately.
Administrative Duties
Manage incoming emails and ensure timely responses or escalation where necessary.
Maintain accurate filing systems and customer records.Prepare reports, spreadsheets, and customer documentation as required.
Support the wider customer service team with day-to-day administration tasks.
Assist with data entry and updating internal systems.
Training:
Your training will be delivered within the workplace and supported by your employer.
You will receive monthly contact from your tutor, which can be either face-to-face or online.
Training Outcome:There may be the potential of a full-time position when the apprenticeship comes to an end.Employer Description:Company HistoryThe company was established in May 2007 by Samantha and Wayne Turton, who identified significant gaps in the waste management industry.
Large waste companies weren't offering fair rebates for recyclable materials, and businesses weren't getting the onsite support and expertise they needed to improve their waste management strategies.
Starting as a brokerage with just Samantha, the business has grown substantially over the years. Today, we operate from a 3-acre facility in Derby, employ over 25 staff, and run a fleet of more than 15 specialist vehicles.
Significant investment has gone into site infrastructure and modern processing machinery to deliver the best possible service.Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Work well under pressure....Read more...
The Ancaster Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and polite to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard.
They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Further opportunities to develop your career to become a fully qualified master technician and MOT tester
On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year
Employer Description:In 2010, Ancaster Hyundai was established as a small 8-car showroom tucked away in a quiet road in South Croydon, South
London. Today, Ancaster Hyundai Croydon sits proudly on Purley Way, Croydon as the largest Hyundai showroom in the UK.Working Hours :Monday - Friday 8.00am - 5.00pm with a 30 minute lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies
Training:
Customer Service Specialist Level 3
The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
Functional Skills in English and maths if required
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management
Training Outcome:Customer Services Manager.Employer Description:Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Are you an experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations.This is a key operational role, ideal for someone who can combine strong people leadership with process improvement, customer focus and practical problem-solving.What's on Offer
Salary negotiable depending on experience23 days' annual leave plus bank holidaysBirthday off work, or the nearest Monday or Friday if it falls on a weekendWPA Cash Benefit Healthcare Policy after successful probationGroup stakeholder pension after three monthsCompany laptopCompany mobile phoneIT equipment for working from home, where applicableCompany credit card for business expenses after successful probation, if required
About the Role
You will take responsibility for the day-to-day leadership and ongoing development of the helpdesk and customer experience function.You will ensure customers receive a consistent, high-quality service from onboarding and training through to ongoing support, issue resolution and relationship management.You will also play an important role in helping the business scale by improving processes, building structure, introducing KPIs and developing a high-performing support team.
Key Responsibilities
Lead and develop the helpdesk and customer support teamOwn and improve the customer journey, including onboarding, training and ongoing supportEnsure customer queries, incidents and technical issues are resolved quickly and effectivelyIntroduce and monitor KPIs, including service levels, response times, resolution times and customer satisfactionImprove helpdesk processes, workflows, documentation and standard operating proceduresSupport business growth by helping shape the future helpdesk structureCoach, motivate and develop team membersWork closely with internal teams, customers, suppliers and partnersProvide regular reporting on customer service performance, trends and improvement opportunitiesSupport senior leadership with management information and department statistics
About YouWe are looking for someone who is confident, organised and comfortable working in a fast-paced environment.You will ideally have:
Experience in helpdesk, customer service, customer success or customer experience leadershipStrong people management and team development skillsA customer-first approach and passion for service excellenceExperience improving processes and implementing changeGood understanding of customer service KPIs and reportingStrong communication and relationship-building skillsAbility to work well under pressure and manage competing prioritiesA positive, proactive and commercially minded approach
About EITEIT provides technology, infrastructure and support services to customers across areas including network security, WiFi infrastructure, digital signage, cabling, EPOS and payment solution rollouts, new store openings and white-labelled helpdesk services.Full training will be provided where required around our specific solutions and services.Additional InformationApplicants must be eligible to live and work in the UK. Due to the nature of our business, applicants must also have a clean credit and criminal history.EIT Limited is an equal opportunities employer. ....Read more...
The role will involve:
Front-of-house reception services, dealing with a wide range of customers, operating the main switchboard, administration duties involving a range of IT systems and events.
Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up to date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up to date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:
Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or at your place of work
Student to complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2
Functional Skills in maths and English, if required
Training Outcome:Possible progression opportunities.Employer Description:We are a further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.
Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parkingThis Fleet Controller role plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction.Acting as a central point of contact out of our Elland site, the fleet controller role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems.Responsibilities of our Fleet Controller
To take customer calls and log repair notifications.
To allocate appropriate Field Service Engineer response to meet customer requirements.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Ensure all jobs are entered onto the appropriate in-house computer system.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Undertake any other duties consistent with the purpose of this job or to support the needs of the business
What were looking for in our Fleet Controller
Great time management and ability to prioritise workload
Great communication skills
Ability to communicate with internal and external stakeholders
Attention to detail
Ideally service or breakdown or fleet controller experience
Benefits of our Fleet Controller role
Secure, permanent role
Employee health and wellness programmes
Mon – Fri only
Enhanced pension plan
Sick pay scheme
Clear progression routes and support from management
If you are interested in this fleet controller role, please apply now or contact Grace at E3 Recruitment....Read more...
You will be working in a busy BMW/MINI Parts Department. Parts Advisor's specific duties include:
Interaction with both trade and retail customers. You will be working with customers on a daily basis, both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.All Aftersales Customer Service (Parts Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.
During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.Training Outcome:On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the retailer.Employer Description:All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:
Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz.
Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
What you’ll be doing:
You’ll be at the heart of our customer service team, learning how to:
Talk confidently to customers via phone, email, WhatsApp and social media
Support customers with general enquiries, repairs and account queries
Deliver a positive, professional and empathetic customer experience
Work closely with other teams to resolve customer issues
Build your confidence, communication skills and customer service experience
You won’t be expected to know everything on day one - full training and support will be provided.
What we’re looking for:
You don’t need lots of experience - we’re looking for the right attitude:
Friendly, polite and confident communicator
Willing to learn and ask questions
Enjoys helping people
Comfortable using computers and basic Microsoft Office
Able to balance work and college commitments
Training:Customer Service Practitioner Apprenticeship Level 2.
What you’ll gain:
A recognised apprenticeship qualification
Real workplace experience in a professional contact centre
Ongoing training, coaching and development
One paid day a week at Milton Keynes College
The skills and confidence to kick start your career
Training Outcome:Progression opportunities will be reviewed subject to successful completion of the apprenticeship.Employer Description:bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.Working Hours :Monday to Friday, between 8am - 5pm (shift patterns within these hours).Skills: Friendly phone manner,Clear verbal communication,Clear written communication,Positive learning attitude,Customer service mindset,Focus on quality service....Read more...
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites....Read more...
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites....Read more...
Service Engineer – Load Banks
Are you an experienced Service Engineer looking for your next challenge? Our client specialises in load bank systems, offering the opportunity to work on advanced equipment across a wide range of customer sites.
Key Responsibilities for this Service Engineer – Load Banks jobs:
Carry out installation, commissioning, servicing, maintenance, and testing of load banks and generator systems at customer locations.
Perform load testing and system validation, ensuring equipment meets operational and performance standards.
Deliver on-site fault finding, diagnostics, and repairs on both electrical and mechanical systems.
Ensure all equipment operates safely, efficiently, and in line with industry standards.
Interpret and work from electrical schematics, wiring diagrams, and technical documentation.
Complete detailed service reports, commissioning records, and adhere to Standard Operating Procedures (SOPs).
Key Requirements for this Service Engineer – Load Banks jobs:
Proven experience in a Service Engineer role, ideally working with load banks, generators, or similar power equipment.
Strong hands-on electrical and mechanical fault-finding skills.
Experience with load testing, commissioning, or system validation is highly desirable.
Ability to read and understand technical drawings and wiring diagrams.
Flexible and willing to travel to customer sites.
To apply for this Service Engineer role, please email NDrain@redlinegroup.Com Or contact Nick Drain on 01582 878828....Read more...
Respond to customer enquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot customer issues and provide clear, accurate solutions
Develop a thorough working knowledge of the Sign In Solutions product and how customers use it
Support customers through onboarding and initial setup
Escalate complex issues to senior team members following established procedures
Maintain accurate records of customer interactions and resolutions within internal systems
Share customer feedback and identify recurring issues or trends with the wider team
Use AI tools to assist with research, drafting responses, and resolving customer queries efficiently
Contribute to ongoing improvements in support processes and documentation
Complete all apprenticeship coursework, assignments, and assessments within the 15-month programme
Attend all scheduled apprenticeship training sessions and reviews
Handle all customer data responsibly and in line with the Company Data Protection Procedure
Limit the risk of personal data breaches at all times
Follow all company security protocols and best practices
Skills Required:
Strong verbal and written communication skills
A genuine interest in customer service and helping people
Positive attitude with a willingness to learn and develop
Ability to work well within a team
Basic understanding of PC/Mac and common software applications
Reliable, punctual, and well-organised
Attention to detail
Training:
Customer service Level 2
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:Our client created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.
To provide first-line customer support via live chat, email, and phone, while completing a Level 2 Customer Service Apprenticeship. The role is designed to develop the apprentice's customer service skills and product knowledge within a structured learning environment, supported by the wider Customer Support team.Working Hours :Monday - Friday, 8.00am - 4.30pm office basedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
We are currently looking for an experienced Field Forklift Engineer to join a well-established and growing materials handling business covering the central belt in Scotland.
This is an excellent opportunity for a skilled engineer with experience working on forklift trucks, plant, powered access or agricultural machinery looking for a stable role with strong earning potential and excellent benefits.
The Role As a Field Forklift Engineer, you will be responsible for servicing, maintaining and repairing a wide range of materials handling equipment at customer sites. You will play a key role in ensuring equipment reliability, minimising downtime and delivering excellent customer service.
Key Responsibilities
- Service, maintain and repair forklift trucks and materials handling equipment
- Diagnose electrical, hydraulic and mechanical faults
- Carry out planned preventative maintenance and breakdown repairs
- Complete job sheets, warranty work and parts orders using internal systems
- Carry out lifting equipment examinations and PAT testing where required
- Maintain excellent customer relationships on site
- Ensure all health & safety and PPE procedures are followed at all times
- Support other engineers and work closely with the service team
What We Are Looking For
- Experience working on forklift trucks, powered access, plant or agricultural machinery (Light vehicle experience also considered)
- Strong mechanical, hydraulic and electrical fault-finding skills
- Previous field service engineering experience preferred
- Good customer service and communication skills
- Full UK driving licence
- Relevant engineering qualifications are advantageous
Whats On Offer
- Competitive salary package
- Annual bonus scheme
- Company pension
- Enhanced parental policies
- 23 days holiday plus bank holidays, increasing with service
- Life assurance
- On-site parking
- Employee rewards and welfare schemes
- Employee assistance programme
- Retail, gym and health discounts
- Cycle to Work scheme
- Ongoing training and development opportunities
This is a fantastic opportunity to join a growing business that values its engineers and offers long-term career progression.
Apply now to find out more.
Holt Recruitment Specialising in Plant, Agricultural, Powered Access, Forklift, Lift & Access, Static plant. We recruit across the UK for Resident Forklift Engineer, Forklift Engineer, Forklift Technician, Plant Engineer, Plant Fitter, Material Handling Engineer, Mechanical Engineer, Field Service Engineer, Maintenance Engineer.
PK peter@holtautomotive.co.uk....Read more...
Everyone Active is seeking an enthusiastic, motivated, and customer-focused individual to join our team as Customer Service Practitioner Apprentice.
This is an exciting opportunity to gain valuable hands-on experience within our reception, sales, and administration departments, while working towards a nationally recognised qualification.
As part of your apprenticeship, you will work alongside experienced colleagues to develop the skills, knowledge, and confidence needed to deliver exceptional customer service.
You’ll play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres.
You will also be expected to have a hands-on approach across the Leisure Centre helping to assemble equipment and other duties.
Training:The apprentice will receive full on the job training as well as 20% off the job training, they will also receive a full wrap around service with SCL.Training Outcome:The apprentice can progress on to a team leader qualification once they have completed their customer service practitioner apprenticeship.Employer Description:We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure. Working Hours :This will be confirmed at the interview stage.Skills: Communication skills,Problem solving skills,Customer care skills,Attention to detail....Read more...
Key responsibilities include:
Accurate data entry and maintenance of customer and operational information within company systems
Supporting the wider business with administrative tasks, documentation, and internal processes
Managing and maintaining digital and paper records in line with company procedures
Handling incoming calls and emails, providing professional customer support and routing enquiries appropriately
Assisting with administrative tasks linked to service delivery, customer accounts, and day-to-day business operations
Supporting colleagues with scheduling, communication, and general office coordination tasks
Travelling to customer sites to assist with the setup and support of mobile and connectivity services alongside experienced colleagues
Attending client visits when required, supporting relationship management and customer service
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:On successful completion, high-performing apprentices may have the opportunity to progress into a business support, customer service, or operational administration role. There may also be opportunities to diversify into areas such as account management, digital marketing, or business development, with further progression available across the wider VIP Communications business.Employer Description:VIP Communications is an established communications and technology business providing a range of telecoms, connectivity, and business support solutions to clients across the region. The company prides itself on delivering excellent customer service and building long-term relationships with customers through professional and reliable support.Working Hours :Monday - Friday hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
Business Administrator Level 3
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday between 08:00 to 16:30. 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
An opportunity has arisen for a Service Advisor to join a well-established car dealership offering new and used cars, servicing, Motability, and fleet solutions.
As a Service Advisor, you will be delivering high-quality aftersales experience through customer-facing service coordination and support.
This full-time permanent role offers a salary range of £27,500 - £33,000 and benefits.
You will be responsible for
* Acting as the first point of contact for customers both face to face and over the telephone
* Managing service bookings and keeping customers updated throughout the process
* Liaising with workshop and internal departments to ensure smooth workflow
* Supporting service-related administration and record keeping
* Advising customers on additional services such as maintenance plans and vehicle health checks
* Ensuring a consistently high standard of customer satisfaction and care
* Handling queries professionally and efficiently
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Ideally have 1 year of experience working in a franchised car dealership
* Strong customer service focus with a professional and friendly approach
* Confident communication skills, both verbal and written
* Good IT literacy and ability to use dealership systems
* Ability to multitask and manage a busy workload effectively
* Full UK driving licence
What's on offer
* Competitive salary
* Performance-related bonus opportunities
* Company pension scheme
* Company Car
* Generous annual leave entitlement
* Bereavement leave
* Manufacturer and internal training and development support
* Employee wellbeing and recognition initiatives
* Staff discounts and benefits platform
* Career development opportunities within a growing organisation
This is a great opportunity for an experienced Service Advisor looking to join a respected automotive business with strong values and genuine career progression.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Looking to join a friendly, customer-focused team where you can make a real difference every day? This is a great opportunity to play a key role in supporting tenants and customers, providing first-class service and helping things run smoothly behind the scenes.In this Customer Service Advisor role, you will be:
Acting as a first point of contact for tenants, applicants and members of the public via phone and face-to-face Handling a range of enquiries including repairs, housing applications, complaints and general requests Providing clear advice, support and signposting to the right teams or services where needed Raising and managing repair requests, ensuring accurate diagnosis and appointment scheduling in line with policy Supporting general office and administrative tasks including mail handling, data entry, filing and system updates Assisting with customer satisfaction calls and helping to improve service delivery Providing occasional reception cover, ensuring a welcoming and professional first impression
To be successful, you will need:
Previous experience in a customer-facing or office-based role Strong communication and customer service skills Good attention to detail and accurate data entry skills Confident IT skills (Microsoft Word, Excel and Outlook) Strong organisation and ability to prioritise workload Fluent Welsh and English (essential)
This is a permanent part-time position working 30 hours per week over 4 days, based in Abergele. Salary is £26,548 rising to £28,398, plus 25 days holiday (rising to 32 with service) plus bank holidays.If you enjoy working with people, solving problems and being part of a supportive team, we’d love to hear from you.....Read more...
This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.
Responsibilities:
Taking orders from customers over the phone and calling customers regarding orders.
Advising customers on the best product for them.
Working with the sales team to ensure high levels of customer service.
Working with the Technical Team to learn product details and help with advising customers.
Generating orders to suppliers for back orders and stock items.
Processing and checking customer orders on the computer system and physically.
Training Outcome:Full-time permanent role on completion of apprenticeship, subject to performance.Employer Description:Carlac is a leading distribution company supplying Car refinish, Commercial vehicle refinish/builders and light industrial coating sectors, a family business running for over 55 years. Carlac supply a wide range of products from manufacturers around the world and all recognised brands with the different sectors. High service levels and certified training courses are available to Carlac customers. Working Hours :08:00 - 17:00, Monday - Thursday. 08:00 - 15:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Supporting the lettings team in delivering their administrative requirements
Supporting the Operations Manager with any wider office administration tasks
Answering calls and processing applicant enquiries
Drafting tenancy documentation, processing referencing, and sending out mandatory legislative documents to tenants
Assisting with walk-in customers and contractors
Training:
Level 2 Customer Service Practitioner qualification
You will receive specific on the job training from the employer in your workplace at Martin & Co
Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme
Training Outcome:Once you’ve completed your Customer Service Practitioner Apprenticeship, there are several progression routes available, dependant on your industry and job role:
Customer Service Specialist (Level 3)
Business Administrator (Level 3)
Team Leader (Level 3)
You can also progress into a variety of job roles, such as Customer Service Supervisor, Customer Service Manager, Customer Experience Manager and many more!Employer Description:We are an established estate and letting agent based in Plymouth. We specialise in sales, lettings and property management and take pride in delivering an exceptional service to sellers, buyers, landlords and investors alike
Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. Our company has always been at the forefront of property marketing technology, but our biggest strength is the genuinely warm, friendly and professional approach that we offer all our clients. Conveniently located on Mutley Plain, as one of the leading estate agents in Plymouth, we recognise that our customers share our passion for
property.
We're experienced and qualified letting agents in Plymouth - as members of the Association of Residential Letting Agents (ARLA) we have Client Money Protection insurance in place to ensure your money is safe. In addition, we are members of The Property Ombudsman and abide by the Trading Standards Approved Code.
We offer a wide range of properties for rent not only in Plymouth but also in the surrounding areas of Saltash, Callington, North Plymouth – Crownhill, Derriford and Woolwell, Tavistock and to the west and south in Plympton, Plymstock, Ivybridge and the South Hams.Working Hours :Monday to Friday, 9.00am - 6.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Work to deadlines....Read more...
Answering customer queries via telephone in a professional and friendly manner
Responding to customer enquiries through email and live chat
Providing excellent customer service across all communication channels
Learning about DBS eligibility and relevant legislation
Training to become a DBS countersignatory
Assisting customers with applications and general support queries
Maintaining accurate customer records and information
Working as part of a supportive customer service team
Developing communication, problem-solving, and administrative skills
Supporting the company’s commitment to delivering a 5-star customer experience
Training Outcome:
We are an expanding business with opportunities for career progression and development within the company
Potential future roles may include Supervisor, Team Leader, and other senior positions
Ongoing support and training to help apprentices grow professionally and build long-term careers within the business
Employer Description:Care Check is a growing and trusted provider of DBS checks and background screening services across the UK. We work with businesses and organisations of all sizes to help them carry out safe and compliant recruitment processes. Our aim is to provide a fast, reliable, and customer-focused service while supporting employers in making safer hiring decisions.
We offer a range of services including Basic, Standard, and Enhanced DBS checks, as well as identity verification. Our team assists customers throughout the application process, helping them understand DBS eligibility and ensuring applications are completed accurately and efficiently.
At Care Check, customer service is at the heart of everything we do. We pride ourselves on delivering a professional, friendly, and supportive experience to all our clients and applicants. As an expanding company, we are committed to investing in our team, creating opportunities for development, and maintaining a positive workplace culture.Working Hours :Monday- Friday 9am to 5pm
1hour lunch break with 30 mins paid.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
HEAD OF QUALITY CREWE UP TO £80,000 + RAPIDLY GROWING BUSINESS
THE OPPORTUNITY Due to continue growth, and ambitions to exceed £250 million turnover within 4 years, my client have an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance and customer service. You will spearhead not only process change, but a new cultural expectation around quality for customers. The business is well established, having been in the market over 40 years they are a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa £70 million turnover, with the aim to hit £250 million in 4 years.If you are an experienced Quality Manager, Head of Quality, Quality Lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!THE ROLE
Own the end to end customer journey and service quality
Leading on the analysis of customer feedback and complains to identify improvements
Establish KPIs to be implemented to benchmark quality and regularly reporting on them
Implementing internal quality standards across customer service, manufacturing and logistics
Driving a true right-first-time culture across departments
Reviewing existing processes, identifying require changes and improvements and implementing where needed
Taking ownership of the QMS
Leading on internal and external audits, including ISO
Managing the ISO 9001 compliance across the business
Leading on customer service to improve responsiveness and process and align the department with quality objectives
Creating and driving a culture of accountability and leading by example
THE PERSON
Proven experience in a Quality Manager, Head of Quality, Quality lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or similar role
Must have experience in a manufacturing and assembly environment and demonstrate strong understanding of quality processes in these areas
Have experience working on an ERP system
Previously worked for a £150 million turnover business with an understanding of managing quality in a business of this scale
Confident to drive a quality around culture as the first solely quality dedicated hire in the business
Be capable of making an impact across a diverse range of processes
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Key Responsibilities:
General Administration:
Provide administrative support to the office team
Answer incoming telephone calls and direct enquiries appropriately
Respond to basic email enquiries or forward them to the relevant team member
Maintain organised digital and physical filing systems
Assist with scanning, copying, and preparing documents
Service & Operations Support:
Assist with updating service records and job information within company systems
Support the coordination of engineers’ schedules when required
Help prepare documentation for service visits and repair works
Maintain accurate customer and asset records
Customer Service:
Communicate professionally and courteously with customers
Assist with logging service requests and general enquiries
Support the team with follow-ups and customer administration
Finance Administration Support:
Assist with preparing documentation relating to customer invoices
Support the team in monitoring overdue invoices
Contact customers politely to follow up on outstanding payments
Maintain accurate records of invoice follow-ups and communications
Compliance & Documentation:
Assist with maintaining service and compliance documentation
Support the organisation and storage of company records
Ensure documentation is filed accurately and easy to retrieve
Learning & Development:
Complete coursework required as part of the Business Administration apprenticeship
Attend training sessions provided through the apprenticeship programme
Develop professional skills including communication, organisation, and business systems
Training:As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:
Apprenticeship in Business Administrator
English and maths if required
Training Outcome:Future Career Opportunities within the company include
Office Administrator
Service Coordinator
Operations Assistant
Business Support Administrator
Personal Assistant
Office Manager
Employer Description:Hampshire Lift Services is a growing independent lift engineering company, delivering high-quality maintenance and repair services across the South of England. We are known for our reliability, responsiveness, and commitment to developing our team, including investment in our own in-house training facility.Working Hours :Monday to Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Service work package planning and delivery specialist required to support manufacturing clients HVAC and temperature control equipment, systems and services.
You will join a team delivering climate solutions for buildings with a focus on customer experience and sales.
Requirements
Manufacturing or HVAC technician or Sales Engineer experience.
Customer service fulfilment background.
F Gas certification advantageous.
Responsibilities
Plan and allocate technicians to customer site for project work, installations, decommissioning and breakdowns.
Build and maintain strong relationships with customers.
Generate regular reports.....Read more...
