Working within the IT Department as a Customer Service Apprentice.
Communicating with Customer/Clients via emails/digitally, telephone and also on person with other departments and service users
Use of IT Systems
Administration Duties
Updating /data entry
Involvement with projects to ensure they run smoothly
Ensuring effective support provided to IT Team and ensuring that quality standards are met and maintained within the business
Respond to service satisfaction surveys to identify any improvements required for department
Training:
Customer Service Practitioner L2
Functional Skills Maths & English Level 2
Min 20% OTJT
EPA
No day release- inhouse training
Training Outcome:Can progress within business to Team Leader L3Employer Description:Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.Working Hours :Monday-Friday 8.00am-5.00pm
1 Hour Lunch
Will be required to work 1 in every 4 saturdays (8.30am-12.30pm)
Max 40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
6 months + opportunity for an Customer Service Administration Assistant to join a global Manufacturing organisation based in the Sheffield area.
Our client is a leading engineering manufacturer and specialist in the supply of components to various sectors.
As a growing, dynamic, and unique organisation, we are currently seeking a Customer Service Administration Assistant to join the team, this presents an outstanding opportunity for secure work within a friendly, dynamic and professional environment.
Customer Service Administration Assistant: (The Role)
Scanning and saving of internal and external documentation.
Obtaining proof of export documentation from haulage companies.
Saving documents onto electronic folders.
Working with Commercial Teams.
Raising quotations
Order input via computerised system.
Customer Service Administration Assistant : (The ideal Candidate)
Qualifications: Maths, English.
Experience: Proficient in Windows applications and Microsoft Office programs
Previous administrative experience is advantageous and working in a fast-paced office environment.
Customer Service Administration Assistant : Salary & Package
PAYE - £11 – 13 per hour .
Mon-Fri 8:00am-4:00pm (early finish on Fridays)
Contract 6 months +
Location Sheffield.
On-site parking.
State of the art office.
....Read more...
Customer Service Executive
Location: Manchester (close to Trafford Centre)
Salary: £23,500 basic salary plus commission (£29k OTE)
Hybrid: 2 days WFH
Plus, extensive company benefits.
We are currently recruiting for a Customer Service Executive to join a global business based in Manchester who has an enviable reputation in the market.
Customer Service Executives play a key role in managing the end-to-end sales process. You responsibilities will include processing sales orders, providing exceptional customer service, and handling all inbound inquiries. These inquiries may come through the website, email, or over the phone. You will work closely with customers to understand their needs, offer tailored product recommendations, and support them throughout the ordering process, from initial inquiry to final delivery.
Key Responsibilities:
Customer service executives handle a high volume of customer enquiries and orders. Core responsibilities include:
Processing orders received via the client website
Production of customer quotes and converting these quotes into orders
Processing customer sample requests
Liaising with suppliers in respect of bespoke requests & specific fulfilment requirements
Advising customers in relation to the product range - specifically pricing, lead times, artwork requirements, stock levels and product features
Handling customer claims in the event of product quality problems, print issues or delays
Working collaboratively with internal stakeholders to ensure the smooth running of internal operations including the client journey from order to delivery. Liaising with the Art team and Finance.
Key skills
Experience of working in similar customer service team environments
Positive can-do attitude
Strong attention to detail
Ability to multi-task and manage competing objects and deadline
Excellent written and verbal communication skills and phone manner
Good knowledge and experience with Microsoft Word & Excel
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now.
We look forward to hearing from you!....Read more...
An exciting opportunity has arisen for a Service Delivery Executivewith ideally 1 year of experience to join a dynamic team within an innovative content curation platform. This full-time role offers excellent benefits, hybrid working (2 days office, 3 days remote) and salary of £23,000.
This is a 12-month fixed-term contract role with potential for a permanent role and a career in Customer Success for exceptional candidates.
As a Service Delivery Executive, you will report to the eCommerce Customer Success Director and collaborate closely with Customer Success Managers to provide curation services for the eCommerce client base.
You will be responsible for:
* Managing client content, including uploads and tagging, ensuring it is accurate and ready for use.
* Documenting and improving best practices to enhance service efficiency.
* Acting as the voice of the customer by providing feedback and status updates internally.
* Continuously improving your skills and knowledge to grow in the role.
What we are looking for:
* Previously worked as a Service Delivery Executive, Marketing executive, Service Delivery Admin, Service Delivery Administrator, Service Delivery specilaist, Marketing Assistant, Customer service executive or in a similar role.
* Familiarity with marketing concepts and processes, with a technically minded perspective.
* Ideally have 1 year of experience.
* Outstanding communication skills, both verbal and written.
* Strong organisation and time management skills.
Whats on offer:
* Competitive salary
* 28 days holiday
* Opportunities to work with leading global eCommerce brands
* Access to regular team events and company-wide activities
Apply now for this exceptional Service Delivery Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Make a positive impact on every customer by providing exceptional levels of customer service, dealing with queries through various channels such as phone and web chat
Makes empowered decisions to find solutions which take into account the balance between the customer and business needs, and achieving customer retention and future loyalty
Ensures every customer has the opportunity to maximise the use of all BA products, services and ancillaries
Takes personal responsibility to maximise customer satisfaction
Keeps up to date with policies and products using the resources available in order to support the delivery of service and selling excellence
Motivated and focused to achieve individual, team and company targets and goals
Handle all customer contacts in an efficient timely manner
Training:Customer Service Practitioner Level 2.
Training Outcome:There are opportunities for career progression across the global engagement centres from customer service support, team leader roles or progression to other areas of the organisation.Employer Description:At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.Working Hours :Willing to work shifts covering 8:00am - 20:15pm, 7 days a week and across 365 days a year.
A fixed roster for the period of your apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
Industry recognised standard qualification
Level 1/2 Functional Skills in maths and English (if required)
Level 3 Customer Service Specialist Apprenticeship Standard
End-Point Assessment (EPA)
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.
Qualification:
The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.Training Outcome:Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.Employer Description:Porsche Centre Wolverhampton is part of one of the largest Porsche Dealers Groups in the UK, Stratstone.
Within our state-of-the-art Porsche Centre, we offer an extensive range of new and pre-owned Porsche models which includes the 718, 911, Panamera, Macan, Cayenne and the electric Taycan. Our flexible financing options ensure you secure a great deal that is tailored to your needs and requirements. Approved by the manufacturer themselves, our selection of Approved Pre-Owned vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Porsche Centre Wolverhampton also prides itself on an unparalleled level of customer care, offering a bespoke and comprehensive aftersales service including professional servicing, maintenance, and genuine manufacturer parts.Working Hours :A standard working week typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30am and ending at 5:30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.
Qualification:
The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.Training Outcome:Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.Employer Description:Porsche Centre Wolverhampton is part of one of the largest Porsche Dealers Groups in the UK, Stratstone.
Within our state-of-the-art Porsche Centre, we offer an extensive range of new and pre-owned Porsche models which includes the 718, 911, Panamera, Macan, Cayenne and the electric Taycan. Our flexible financing options ensure you secure a great deal that is tailored to your needs and requirements. Approved by the manufacturer themselves, our selection of Approved Pre-Owned vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Porsche Centre Wolverhampton also prides itself on an unparalleled level of customer care, offering a bespoke and comprehensive aftersales service including professional servicing, maintenance, and genuine manufacturer parts.Working Hours :A standard working week typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30am and ending at 5:30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Store Manager – Premium RetailerLocation: Oban, ScotlandSalary: £29,000 - £31,000 per annum + Benefits including bonusJob Type: Full-Time, Permanent
Are you an experienced retail manager looking for a new opportunity with a premium retailer?Join our well-established family-owned business as a Store Manager in Oban. We pride ourselves on delivering exceptional 1-2-1 customer service and offering a high-quality, well-recognised product range. If you are passionate about retail, customer service, and driving store performance, this role could be the perfect next step in your career.
About the Role:
As the Store Manager, you will be responsible for the overall success of our Oban store, ensuring smooth daily operations and delivering an outstanding customer experience. You will lead a dedicated team to meet and exceed sales targets and KPIs while maintaining the brand’s reputation for excellence in customer service and product presentation.
Key Responsibilities:
Manage the day-to-day retail operations, including opening and closing the store.
Deliver exceptional customer service and ensure customer satisfaction meets company objectives.
Work within company guidelines to achieve financial targets and drive sales performance.
Recruit, train, and develop staff, ensuring they are equipped to provide top-tier service.
Oversee visual merchandising and ensure the store is maintained to the highest standard.
Maintain optimal stock levels and drive staff productivity.
Ensure compliance with health and safety regulations and company policies.
About You:
Proven experience as a Store Manager or Assistant Manager in a retail environment with a strong focus on 1-2-1 customer service.
A track record of achieving sales targets and KPIs while delivering exceptional customer service.
Passionate about providing an outstanding shopping experience.
Strong leadership and coaching skills with the ability to motivate your team to perform at their best.
Excellent communication, problem-solving, and decision-making abilities.
A positive, proactive attitude with the flexibility to adapt to change and new challenges.
Why Join Us?
Competitive salary between £29,000 and £31,000 per annum, depending on experience.
Additional benefits and bonuses.
The opportunity to manage a store for a prestigious family-owned retailer in the heart of Oban.
A supportive and collaborative work environment that values customer service excellence and employee growth.
How to Apply:
If you are a dynamic and experienced Store Manager or Assistant Manager ready to take the next step in your career, we want to hear from you! Apply today with your CV to explore this exciting opportunity to join a premium retailer where customer service and quality are at the heart of everything we do.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
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Working as part of a team to deliver a consistent, high-quality service, carrying out a range of customer service and administrative tasks to support the team including carrying out surveys on tenants who have recently had a repair carried out by Ongo. Monitoring of repairs to ensure they have been completed and notifying the Customer Relations & Service Improvement Manager of any that aren’t complete
Deal with a range of customers daily, answer queries and offer information that involves a lot of interaction with the public (as well as with colleagues) in a variety of methods including face-to-face, over the phone and via email, handling anything from general enquiries to complaints.Training:Ongo is seeking an enthusiastic apprentice who will gain a Level 2 qualification in Customer Service.
Your study day will be conducted online via Zoom. Training Outcome:Develop the skills to build a career in Customer Relations.Employer Description:At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighbouring areas.Working Hours :The role is working Monday to Friday. Times are to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
With RNN Group support, this Apprenticeship will give you an insight into and how a large business operates.
This role will specifically develop you into a professional customer service specialist in a vibrant sales team. Working with experience Engineers and business development professionals.
You will learn the skills, knowledge and behaviours to be able to:
Processing customer orders
Handling customer enquiries over the phone and emails
Following company procedures to handle complaints
Advising customers of potential sale order delays
Following up on quotations
Helping to ensure stock levels and customer back-orders are managed to avoid disruption to the business
Contributing to weekly report circulation and department/individual KPIs
Communicate ant system/process issues to line management
If you want to work within a business that has a track record of supporting apprentices into careers, this is the right employer for you.Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Functional Skills maths Level 1 (If required)
Functional Skills English Level 1 (If required)
Delivered at place of work each month
Training Outcome:
Full time employment and progression to higher education
Employer Description:From the beginning in 1986, Vulcan Seals has been built on foundations that allow them to deliver exceptional customer service to their partners.
Vulcan Seals manufacture and supply mechanical seals for uses in a variety of industries. They work closely with their customers to provide an exceptional service ad provide solutions.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Friendly and approachable,Keen eye for detail,Some knowledge of Microsoft....Read more...
The Company:
A market leading diagnostics company.
Global business.
A progressive, high-tech healthcare business.
Invest in their staff.
Offer career progression opportunities.
The Role of the Field Service Engineer
Deliver electro-mechanical hardware support, including proactive/reactive tasks.
Conduct technical training and customer upskilling.
Maintain administration and regulatory documentation.
Troubleshoot and resolve faults.
Perform preventive maintenance.
Generate reports to enhance site efficiency.
Ensure the seamless delivery and uptime of service offerings across three sites.
Collaborate with peers and key stakeholders to align sales and service objectives.
Attend customer review meetings to outline key accomplishments and objectives.
Benefits of the Field Service Engineer
£49,700 basic, fully competent
Bonus 12% of Salary
Car or £7,200 allowance
Group Income Protection
Employee Assistance Programme
Pension
Life Assurance
Benefit Funding
The Ideal Person for the Field Service Engineer
Must have an engineering qualification
Ideally you will have clinical pathology laboratory experience but not essential
An ambitious and motivated, qualified field service professional with experience of high-value capital equipment
You will have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
A logical and process-driven mindset & ability to manage personal time?
Disciplined to deliver service support in line with service KPIs?
Quick learner?with innovative and continual improvement mind-set?
Experience of “on-site” customer-facing engineering support
Proven track record of troubleshooting experience?
Good working knowledge of electronics, electro-mechanical systems and information technology
Knowledge of Customer Relationship Management
A valid driver’s license and indefinite rights of working in UK are required
If you think the role of Field Service Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
In this role, you???ll handle customer questions, provide product details, troubleshoot issues, and deliver excellent support. A passion for cars and experience in customer service are essential.
Responsibilities:
Use your automotive knowledge or experience to support customers.
Communicate clearly, both in writing and on the phone.
Apply your customer service background.
Use logical thinking to solve problems.
Work with a positive, team-oriented approach.
Hold a valid, clean UK driving license.
Key Skills:
Proven experience in customer support, especially in tech or automotive.
Familiarity with vehicle data collection methods.
Knowledge of product testing methods and tools.
Basic electronics knowledge.
Proficiency in French (required).....Read more...
In this role, you???ll handle customer questions, provide product details, troubleshoot issues, and deliver excellent support. A passion for cars and experience in customer service are essential.
Responsibilities:
Use your automotive knowledge or experience to support customers.
Communicate clearly, both in writing and on the phone.
Apply your customer service background.
Use logical thinking to solve problems.
Work with a positive, team-oriented approach.
Hold a valid, clean UK driving license.
Key Skills:
Proven experience in customer support, especially in tech or automotive.
Familiarity with vehicle data collection methods.
Knowledge of product testing methods and tools.
Basic electronics knowledge.
Proficiency in French (required).....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday between 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations -
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers' project from end to end for both supply and installation-based customers
Support showroom manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discount
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :28.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits.
UK Notional hourly rate £13.78 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months; however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK National hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English if requiredTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you may join the B&Q family on a permanent contract if you are the right candidate for an ongoing role.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Would you like to work for a company that's growing fast and committed to investing in its people? If you're looking for a place to develop your skills, work with a great team, and contribute to meaningful projects, then this could be the role for you! CHH, are at the centre of some of the most exciting industries, providing cutting-edge connectivity solutions that power smart city transformations and innovation. From bespoke cable assemblies to integrated cabinets and managed services, they support engineers across a range of industries, helping them boost productivity and efficiency.Who They're Looking For:The company are seeking a highly organised and efficient Account Manager to join their team. As an Account Manager, you will be the dedicated point of contact for Managed Services clients, ensuring seamless communication, service, and results. This role involves managing customer interactions, resolving issues, and identifying opportunities to expand existing accounts. Your proactive management and communication will play a crucial role in meeting both customer expectations and internal targets.Client Communication & Service Management
Serve as the primary contact for Managed Services customers, addressing requirements and resolving issues to maintain smooth operations.Build and maintain strong relationships with customer contacts, ensuring exceptional service delivery.Prepare, interpret, and present reports derived from ERP systems, translating data into meaningful insights.Regularly monitor, review, and meet customer KPIs.
Meetings & Reporting
Organise, attend, and lead internal and external customer meetings to ensure effective communication and follow-through on actions.Present performance updates and capture any customer feedback to enhance future service offerings.
Business Development
Identify and develop new opportunities within existing customer accounts to drive growth and improve service offerings.Work closely with customers to understand and align with their evolving requirements, submitting proposals accordingly.
Supply Chain & Managed Services Coordination
Oversee cost-saving initiatives on existing items to meet customer and CHH-defined targets.Review and manage inventory levels, ensuring stock is maintained at optimal levels for customer and CHH needs.
Internal Collaboration
Build effective working relationships across CHH departments to ensure timely communication of key information and actions.
Requirements:
Proven experience in account management, ideally within supply chain, managed services, or a similar field.Strong communication skills with an ability to manage relationships at multiple levels.Proficiency in ERP systems and data interpretation for reporting purposes.A proactive and organised approach, with a focus on customer satisfaction and achieving results.
If you're a motivated and customer-focused professional with a talent for managing accounts and building relationships, apply today to join the team at CHH Conex.....Read more...
Car Parking Attendant -Richmond - full-time - £29061.50 a year
Do you enjoy working outside?
Do you have excellent customer service skills and enjoy helping people?
Working on our Richmond Council contract you will form part of the parking team operating primarily across Richmond's car parks. You will be an integral part of our team, offering first-class customer service to all users of the car park whilst ensuring the parking rules are adhered to for all users.
What can you except from being a Parking Attendant?
- Help resolve customers concerns, patrol the car park, deter crime, and implement traffic control measures.
- Maintain site cleanliness, safety, whilst delivering continuous improvement in all these areas
- Meet and exceed were ever possible the safety, security and service of the car park customers, our client, and the property.
- Ensure a consistently high level of customer service, to effectively resolve customers problems on site wherever possible
- Carry out first line maintenance of payment machines, and other company equipment
- Assist with revenue transfers and maintain records revenue movement
What you'll bring:
- Excellent customer service skills
- Basic computer skills
- Knowledge of health and safety requirements
- A reliable and responsible attitude to work, including ability to be proactive
We provide full training along with excellent career progression. Many of our current managers started out with us as foot patrol officers, so this could be a great place for you to start your career!
Here's an example of the current benefits on offer!
- £29061.50 per annum
- Shift pattern 5 days out of 7
- Training and Development
- Employee discount scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work setting where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have L&D chances to fulfil their potential while aiming for excellence in their work.
''....Read more...
I am seeking a dynamic Head of Operational Excellence to lead the operational strategy and drive exceptional guest satisfaction across the business. This role is ideal for a strategic, results-driven professional passionate about enhancing customer experience and operational efficiency in the QSR or hospitality industry. Working closely with the senior leadership, this role will oversee guest care initiatives, manage key partnerships with delivery aggregators, lead operational marketing campaigns, and support new product launches.The Head of Operational Excellence responsibilities.
Lead the Guest Care team, implementing strategies that boost customer satisfaction andDevelop and deliver training programs focused on maintaining high guest service standards.Build and maintain strategic relationships with delivery partners to optimise service and streamline communication.Oversee delivery performance metrics and collaborate to enhance efficiency and customer satisfaction through promotions and service improvements.Coordinate and execute marketing campaigns, ensuring seamless integration within restaurant operations.Measure campaign impact and refine strategies based on performance data and guest insights.Oversee the operational launch of new products, ensuring brand standards and customer expectations are met.Identify opportunities for operational efficiencies, leading projects focused on cost reduction, quality enhancement, and service improvement.
The right Head of Operational Excellence
Proven experience in operational leadership within the QSR or hospitality sector.Strong analytical skills with a strategic mindset and data-driven decision-making abilities.Excellent communication skills and a proven track record of leading cross-functional teams.Passionate about customer service with an in-depth understanding of QSR market trends.
....Read more...
I am seeking a dynamic Head of Operational Excellence to lead the operational strategy and drive exceptional guest satisfaction across the business.This role is ideal for a strategic, results-driven professional passionate about enhancing customer experience and operational efficiency in the QSR or hospitality industry. Working closely with the senior leadership, this role will oversee guest care initiatives, manage key partnerships with delivery aggregators, lead operational marketing campaigns, and support new product launches.The Head of Operational Excellence responsibilities.
Lead the Guest Care team, implementing strategies that boost customer satisfaction andDevelop and deliver training programs focused on maintaining high guest service standards.Build and maintain strategic relationships with delivery partners to optimise service and streamline communication.Oversee delivery performance metrics and collaborate to enhance efficiency and customer satisfaction through promotions and service improvements.Coordinate and execute marketing campaigns, ensuring seamless integration within restaurant operations.Measure campaign impact and refine strategies based on performance data and guest insights.Oversee the operational launch of new products, ensuring brand standards and customer expectations are met.Identify opportunities for operational efficiencies, leading projects focused on cost reduction, quality enhancement, and service improvement.
The right Head of Operational Excellence
Proven experience in operational leadership within the QSR or hospitality sector.Strong analytical skills with a strategic mindset and data-driven decision-making abilities.Excellent communication skills and a proven track record of leading cross-functional teams.Passionate about customer service with an in-depth understanding of QSR market trends.
....Read more...
Car Park Team Leader Required
Unity Recruitment are seeking a Car Park Team Leader for a very busy shopping centre based in West London.
Working 42 hours per week - A combination of day and night shifts. 4 days on 4 days off
Job purpose
•Lead the Car Park Operative team to deliver excellent customer experience by supporting and role modelling best practice
•To ensure the highest level of Health and Safety, car park operations, and team supervision is achieved and maintained
•To successfully manage car park operations and traffic management both day-to-day and during exceptional events and high-volume seasonal activities
Principal accountabilities
•Lead your team to interact with guests as they enter and leave the car parks whilst demonstrating a positive, friendly, and welcoming approach
•Supervise the day-to-day activities of a team of Customer Service Operatives, delivering regular 1-1 meetings and recognizing development opportunities
•Providing detailed shift handovers and ensuring smooth shift-to-shift communication with Duty Managers and other Team Leaders
•Ensure team members are coached and supported to deliver the highest standards of car park operations and customer service
•Situational reactiveness to car park issues as and when they arise
•Proactively learn about the Guest Service
•Act as key support to Duty Managers and when required, support as acting Duty Manager
Qualifications and experience
Ideally 1 years’ relevant experience in Car Park or similar service environment
Experience in managing or supervising a team
Customer focused, with a clear understanding of the customer journey
Excellent communication skills with the ability to manage challenging customer interactions
Able to create and maintain strong external and internal stakeholder relationships
If this Car Park Team Leader vacancy is of interest to you - then please apply today with your updated CV to carly@unity-recruitment.co.uk or call Carly on 02036685680 ext 113 for further details.
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Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:Qualification:
The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Employer Description:Welcome to the all-new destination for automotive excellence, Porsche Centre High Wycombe. Situated in a vibrant locale, our dealership embodies the pinnacle of Porsche's legacy, inviting enthusiasts and aficionados to experience unparalleled luxury and performance.
Step into our showroom, a haven that showcases the epitome of automotive craftsmanship. Discover an impressive array of Porsche models, from the iconic 911 series to the versatile Macan and Cayenne SUVs, each a testament to Porsche's commitment to innovation and precision engineering.
Our dedicated team is committed to guiding you through your Porsche journey with expertise and personalised attention. Explore exclusive events and driving experiences, immersing yourself in the world of Porsche, and indulge in the opportunity to personalise your vehicle through the Exclusive Manufaktur program.
At Porsche Centre High Wycombe, excellence in service is our priority. Our cutting-edge service centre, staffed by certified technicians, ensures meticulous care and maintenance for your Porsche, ensuring it remains at peak performance.
Join us in embracing the spirit of Porsche and embark on a journey of automotive luxury and innovation at Porsche Centre High Wycombe.Working Hours :Monday to Friday, starting at 8:30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
