Customer Service / Internal Sales Executive Are you customer centric, personable, a proactive self-starter with exceptional communication skills?If so, we have an exciting opportunity providing first class customer service to existing and previous customers.Salary: up to £28,000Location: office based (OX11 7HP)Hours of work: 36.6 hours (Mon – Fri)Holiday: 30 days (inc. bank holidays)About UsAction Sealtite is a market-leading wholesale distributor of hoses and couplings, supplying a variety of high-quality products to the chemical, pharmaceutical, nuclear and food and beverage industries worldwide. We are looking for a Customer Service / Internal Sales Executive to join our team. This person will play an essential role in relationship management, providing a first-class order processing experience, handling queries, resolving problems and maintaining timely communication throughout. The Customer Service / Internal Sales Executive will also reach out to inactive customers, building relationships to generate further sales.Duties & Responsibilities
Provide prompt and efficient telephone advice and support to customersAdvise on shipments, delays and order updatesProcess sales orders, quotes and enquiriesSet up new customer accountsManage all relevant compliance paperworkProvide support to the Technical Sales team as needed
Experience & Skills
Excellent written and verbal communication skillsAble to maintain professionalism under pressureEffective at upselling and cross-sellingAble to effectively handle objections and resolve customer complaintsHigh-level of attention to detailAbility to multi-task and prioritise effectivelyGood team playerIT literatePrevious customer service or sales experienceOrder processing and administration experienceAccount management experienceExperience of distribution, manufacturing or engineering industries would be an advantage
This is a fantastic opportunity for an enthusiastic individual wanting to progress their career whilst working for a forward thinking, dynamic and growing company.Apply today to be considered for the role. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport environments.
As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting.
Key Responsibilities of the Service Analyst job based in Ashby-de-la-Zouch:
Monitor customer downloads and investigate potential technical issues
Review engineer timesheets to ensure priority tasks are being addressed
Track faults across multiple systems, ensuring they are correctly reported and allocated to engineering teams.
Manage fault levels, verifying genuine issues and liaising with technical teams regarding known product behaviours.
Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues.
Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date.
Maintain system administration, ensuring fleet lists and system records remain accurate.
Experience & Skills required for the Service Analyst job based in Ashby-de-la-Zouch:
Strong Excel skills, including formulas and pivot tables
Strong verbal and written communication skills.
Excellent attention to detail.
Proficient with Microsoft Office.
Ability to analyse data, identify trends and communicate insights effectively.
If this Service Analyst job based in Ashby-de-la-Zouch could be of interest, send your CV to Ben on bwiles@redlinegroup.Com or call 01582 878816 / 07471181784.....Read more...
Customer Support & Sales Administrator (Part Time)Location: West Molesey, Surrey (office based)Working hours: 20-25 per week (across five days)Salary: £28,392 (FTE)About UsSince 1958, Anglo Nordic have been supplying innovative heating components and solutions to original equipment manufacturers, stockists and distributors in the heating, oil, and gas sectors. We pride ourselves on a total commitment to customer service and technical support whilst making sure our processes are both clean and efficient.The RoleWe have an exciting opportunity for a part time Customer Support & Sales Administrator to provide high level administrative support to our customer service department. The ideal candidate will be a personable individual who thrives in providing a high level of customer service. They will have previous customer service and B2B sales experience from either a trade or equivalent retail background and be confident in communicating with customers by both telephone and email.Previous experience of working within an internal sales office is not necessary as full training will be given to the successful candidate.Core Responsibilities:
Processing and checking customer ordersAdvising customers on the best product based on their needs and business objectivesGenerating sales quotesCollaborating with colleagues to ensure orders are processed correctly to completionProviding order updates to customers via email and phoneCommunicating with suppliers to ensure timely deliveryBuilding rapport with customers via regular, proactive communicationIdentifying opportunities for upselling and business development
Skills & Experience:
Previous experience of working within a sales role in a similar sectorClear and articulate communicatorExcellent interpersonal skillsCollaborative approach to working within a teamPassionate about providing quality customer serviceStrong organisation and time management skillsDetail oriented, with a high level of accuracyPC literate with a good working knowledge of MS officePrevious experience of working with Sage 200 desirable
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Field Service EngineerEdinburgh£32,000 - £34,000 Basic + Overtime (OTE £40,000) + Van (Personal Use) + Medical + Gym + Premier Inn Card + 25 Days Holiday + Birthday Off + Pension + Stability + Immediate Start
Are you a Field Service Engineer who wants a rewarding role? Do you want to join a well-established company that genuinely looks after its employees and offers a strong package, supportive culture, and long-term stability?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing care homes across London and the Home Counties. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:* Servicing, maintaining, and repairing healthcare equipment in care homes * Fault finding, testing, and ensuring compliance and safety standards * Covering the South East * Providing excellent customer service and building strong client relationships * Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Electro-mechanical background – medical, coffee, vending, white goods or similar all transferable * Full clean UK driving licence (essential) * Experience working in field service roles * Strong fault-finding and problem-solving skills * Excellent communication and customer service skills * Flexible, reliable, and able to work independently
If interested please apply and contact Billy Valentine on 07458163030.Keywords: Field Service Engineer, Service Technician, Maintenance Engineer, Electrical, Mechanical, Medical Equipment, Coffee Machine, Vending Engineer, White Goods, Fault Finding, Servicing, Repairs, Installation, Customer Service, edinburgh, musselburgh, central belt, scotland
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.....Read more...
What will you be doing?
Engaging in work-based learning within a vocational area, helping bridge the gap between education and employment.
Gaining knowledge, skills, and competencies directly relevant to the internal sales function.
Combining practical experience with complementary school-based education, leading to a recognised qualification or certification.
Supporting the internal sales team with day-to-day tasks and contributing to customer service excellence.
Carrying out other duties as assigned to support the wider team.
What you’ll bring?
A willingness to learn and grow in a fast-paced, international environment.
Basic experience or interest in sales, customer service, or administration (less than one year of related experience is fine).
Good working knowledge of Microsoft Office tools (Excel, Word, Outlook).
Strong communication skills and fluency in English.
An interest in learning systems such as SAP, ERP, and order management platforms.
What to expect:
You’ll be supported by a team of experienced professionals and receive detailed guidance as you develop your skills.
Tasks will be routine and structured, helping you build confidence and competence in a commercial setting.
You’ll interact primarily with your immediate team, with opportunities to collaborate across departments as you grow.
Ready to take the first step in your sales career with a global tech leader? Apply now and start your journey with Avnet Silica.Training:On the job training, working towards a Level 3 Customer Service Specialist apprenticeship standard. Functional Skills in English and maths may be required.Training Outcome:The potential to be kept on and move into a sales or customer service role.Employer Description:Avnet Silica helps thousands of businesses across EMEA bring secure, intelligent, and connected products to market. If you’re developing a complete edge to cloud concept, working on a new design or facing complex supply chain issues, our experts are here to support you every step of the way, or whenever you need us.Working Hours :Monday to Friday
9am-5pm
30 minute unpaid lunchSkills: Communication skills,IT skills,Customer care skills,Administrative skills,Willingness to learn,Customer service....Read more...
An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.
As a Sales Executive, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.
You will be responsible for:
* Greet clients and manage vehicle check-ins and check-outs
* Provide updates to clients and upsell services where appropriate
* Schedule appointments and manage bookings to avoid overbooking
* Respond to customer inquiries via phone, email, and online
* Sell repair packages, parts, and services to customers
* Maintain accurate customer records and service details
* Assist with inventory management and order parts as needed
* Coordinate with the workshop team to meet service requirements
* Handle customer complaints and queries professionally
What we are looking for:
* Previously worked as a Garage Sales Executive, Vehicle Repair Sales Executive, Sales Advisor, Sales Consultant, Workshop Sales Executive, Business Manager or in a similar role.
* Experience in sales / customer service.
* Ideally have 1 year of experience as Service Advisor or Sales Executive
* A solid understanding of vehicle mechanics and internal components.
* Strong verbal and written communication skills
* A valid UK driving licence.
This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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As an apprentice in our building company, you’ll play a key role in supporting the smooth running of our office. You’ll gain hands-on experience in customer service and administration while learning how a busy construction business operates.
Answering incoming calls, directing queries to the right team members, and providing friendly customer service
Supporting general office administration, including filing, data entry, scanning documents, and updating records
Assisting with scheduling and communication, helping to coordinate meetings, deliveries, and site visits
You’ll be working alongside experienced staff who will support your development and help you build confidence in a professional environment
Training:Customer Service Practitioner Level 2.Training Outcome:Upon successful completion of the apprenticeship, the individual may progress into a permanent role within the company, such as:
Administrative Assistant or Office Coordinator
Customer Service Executive
Payroll or Accounts Assistant
Fleet or Operations Administrator
PA or Team Support roles
With further experience and training, there’s potential to move into supervisory or specialist roles in areas like HR, finance, or project coordination
The apprenticeship provides a strong foundation for a long-term career in business administration within the construction industry
Employer Description:Westminster Building Company has extensive building experience and our commercial and residential building projects include refurbishments, new builds, renovations, extensions and all manner of internal works.Working Hours :Monday to Thursday, 9am - 4:30pm. Friday, 9am to 2:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Time Management....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:At D.M. Keith we're more than just a workplace. We're a family.
We know that finding a meaningful and rewarding job can be a long journey. Our goal is to make that process as easy as possible for you, and to create a work environment that's satisfying - one where you'll look forward to coming to every day. Start your journey with us today!Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Assist the sales team with preparing quotes, proposals, and order forms
Input and maintain customer details, leads, and opportunities on the CRM system
Help process incoming orders accurately and efficiently
Track and follow up on order progress, delivery, and invoicing
Handle customer enquiries by phone and email in a professional, friendly manner
Provide updates to customers on orders, stock availability, and lead times
Support the resolution of customer issues or complaints promptly and effective
Maintain and update sales records, reports, and documentation
Assist with data entry, filing, and general office duties
Support the organisation of meetings, sales events, or promotional activities
Training:
On the job
With the training provider, monthly on line virtual masterclasses through Juniper training
Training Outcome:
Customer service specialist
Team Leader
Employer Description:Founded in 2001, Trench Limited was established with a clear vision:
To deliver high-quality, service-oriented solutions with a strong focus on customer satisfaction. From the outset, we built a reputation in the UK Cable Management marketplace for reliability, simplicity, and excellence.
Our guiding mantra, "Keep It Simple," became the foundation of our approach—ensuring orders are received complete and on time, every time. We pride ourselves on offering a consistent dependable service.
We are a flexible manufacturer that holds extensive stocks of standard product ensuring that we have capacity to fulfil your bespoke requirements whilst offering exceptional lead times.
Over the years, our commitment to quality and customer-first values earned us a respected position in the Cable Management sector. In 2015, we entered into an exciting new chapter when we were acquired by family-owned international business OBO Bettermann. This partnership has enabled us to expand our reach, strengthen our capabilities, and continue delivering the trusted service our customers expect - now with the additional support of a global network.Working Hours :Monday to Friday, 8.30am to 5.00pm, with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
Parts Delivery Driver
Salary - £13.50 per hour (£28,080 per annum)
Hours - Monday to Friday 8am to 4pm
Location - Bardon
Do you enjoy working independently, delivering excellent customer service, and representing a leading commercial vehicle dealership? We are recruiting for a Parts Delivery Driver to join a successful and established dealership team.
This is an excellent opportunity for someone who wants long-term stability, a great working environment, and consistent day shifts.
What we Offer!
- Increased holiday allowance, further increased with service.
- Manufacturer training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Parts Delivery Driver Key Responsibilities
- Deliver automotive and commercial vehicle parts to customers across the local area.
- Ensure all deliveries are completed safely, efficiently, and on time.
- Provide excellent customer service at every drop.
- Collect parts, returns, and paperwork as required.
- Handle goods with care and ensure accurate checking, loading, and unloading.
- Maintain delivery vehicle cleanliness, safety checks, and daily reporting.
- Support warehouse/parts operations when required.
Parts Delivery Driver Requirements
- Full UK driving licence (essential).
- Previous experience as a Delivery Driver, Parts Driver, Van Driver, or similar (preferred).
- Good knowledge of local routes and ability to manage daily delivery schedules.
- Excellent customer service and communication skills.
- Reliable, punctual, and able to work independently.
- Physically fit and comfortable lifting automotive parts.
To apply for this Parts Delivery Driver role, please submit your CV via this advert or contact John Barnes at Holt Recruitment on 07955081481.
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Working alongside our experienced service advisors to carry out the following responsibilities:
Greeting customers on arrival and delivering outstanding customer service from vehicle drop-off to handover
Liaising with the workshop control, parts and sales departments to ensure a smooth transaction and that customers vehicles are ready on time
Organising vehicle delivery/collection or courtesy car arrangements
Recommending additional products, services and repair work
Demonstrating the JLR Customer First Behaviours in all interactions with customers and colleagues
Training:Customer Service Specialist Level 3.
This apprenticeship can be started at any time, and you will meet with your assessor at least once a month either at your workplace, remotely on teams or at college workshops. Training Outcome:Once qualified there is unlimited scope for career progression with Duckworths and in the automotive industry. Employer Description:Duckworth Jaguar Land Rover is an established premium vehicle franchise
that supply and maintain Jaguar and Land Rover vehicles.Working Hours :Monday - Friday 8am - 6pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
The Company
A leading specialist in instrumentation technology.
Provides high-quality, reliable instrumentation solutions.
Supplies customers in sectors including Food & Beverage, Water & Wastewater, and Chemical industries.
Benefits of the Field Service Engineer
£40,000–£45,000 basic salary
Overtime available
Annual leave
Pension scheme
Healthcare package
The Role of the Field Service Engineer
Carry out installation, commissioning, and routine servicing of level and pressure measurement systems.
Deliver on-site technical support and problem-solving for customer equipment.
Provide end-user training covering calibration, maintenance, and fault identification.
Support customers remotely, advising on technical issues and recommending solutions.
Record service visits accurately and maintain compliance with company quality standards.
Share field insights with colleagues to improve technical knowledge and service performance.
Take ownership of customer satisfaction, ensuring systems perform to specification.
The Ideal Person for the Field Service Engineer
Holds a recognised qualification in electrical or mechanical engineering.
Experienced with instrumentation-based equipment.
Happy with nationwide travel and nights away.
Previous Field Service Experience.
If you think the role of Field Service Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no.: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Provide direct support to customers via phone, email, and online channels, responding to enquiries, requests, and complaints in a professional manner.
Learn to manage and progress warranty claims, spare parts requests, and repair/workshop cases under supervision.
Record and update customer interactions accurately in internal CRM systems and portals.
Assist in monitoring service levels for retailer partners and help contribute to maintaining a high standard of service.
Support the Customer Experience Team with administrative tasks, reports, and day-to-day operations.
Participate in training and development sessions as part of the apprenticeship, including self-study, on-the-job learning, and formal training (20% of working hours).
Observe and learn best practices for customer service, using customer insights to support improvements in processes and performance.
Support the implementation and familiarisation with tools such as the AI Operator–led 1st Line Support system.
Actively develop professional skills, behaviours, and knowledge in line with the Customer Service Specialist apprenticeship standards.
Training:Training will be delivered by the Heart of Yorkshire Education Group. Learning will take place in the workplace. Training Outcome:Opportunity to become a permanent member of staff with career development within the Customer Experience Team.Employer Description:Sumec UK is a specialised company dedicated to advanced product development, industrial design, and supply of home and garden solutions. As part of the Sumec Group of Companies and a direct subsidiary of Sumec Hardware and Tools Co., Ltd, we combine global expertise with a strong local presence.
Our head office, established in January 2011 in the south of York, houses our R&D, product design, sales, marketing, and after-sales teams, ensuring close support for our retail partners and direct warranty assistance for end users. We specialise in innovative garden and power tools, including robotic and advanced lawnmowers, pressure washers, trimmers, and chainsaws.
Our flagship brand, Yard Force, represents an exciting and technologically advanced range of products designed for home and garden use, delivering quality, innovation, and reliability for every customer.
Working Hours :Mon-Fri.
09:00 to 17:00 with 30min lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Vehicle Technician / Mechanic Salary: £32,000 £40,000 per year (depending on qualifications and experience) + bonus
Location: Hastings
Job Type: Full-time, Permanent
Join a well-established and growing automotive service centre in Hastings as a Vehicle Technician / Mechanic. Were looking for an experienced and motivated technician to join our busy, multi-brand workshop team.
About the Role As a Vehicle Technician / Mechanic, youll carry out servicing, maintenance, and repairs on a wide range of vehicles to the highest standards. Youll work as part of a supportive team dedicated to delivering excellent customer service and vehicle care.
Key Responsibilities
- Perform routine servicing, maintenance, and repairs on all makes and models
- Diagnose and resolve mechanical and electrical faults
- Ensure all work is completed accurately, efficiently, and to manufacturer standards
- Work collaboratively with the workshop and service team to ensure customer satisfaction
- Maintain a clean and safe working environment
What Were Looking For
- NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (required)
- MOT testing licence (preferred but not essential)
- Previous experience in a workshop or service centre environment
- Full UK driving licence
- Strong teamwork skills and a customer-focused attitude
- Attention to detail and commitment to high standards of workmanship
- DBS certificate (required)
Benefits
- Competitive salary and performance bonus
- Healthcare cash plan
- Mental and physical wellbeing support
- Extra holiday for long service
- Day off on your birthday
- Retail discounts and vouchers
- Company car scheme (after qualifying period)
- Free MOT for employees
- Ongoing training and professional development opportunities
- Pension scheme
- Opportunities to progress within the business
If youre an experienced Vehicle Technician or Mechanic looking to join a friendly and forward-thinking automotive team, apply today, or contact Rachael on 07885881841....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
The duties required by this role include:
Reception duties
Assisting patients in choosing glasses
Invoicing
Sales
Helping in the onsite optical laboratory
Training:
Customer Service Level 2 Apprenticeship Standard
Relevant workplace training
Functional Skills if required
Training Outcome:
To be decided upon completion of qualification
Employer Description:T.Cox Opticians is an independent family practice, specialising in ophthalmic healthcare We have 2 branches, one based in Castle Bromwich and one in Ward End. Both practices have been established for over 30 years. We believe in delivering outstanding customer service. That means listening more carefully, empathising with your issues, passing on the wealth of our knowledge and delighting you with the best service possible Our commitment is to deliver exceptional quality eye care with personal, friendly service, providing genuine advice and help to suit your needs. We recommend you the best in frames and lenses, if they are required, and will guide you on the choices available to you so that you are completely happy with your new eyewear or contact lenses. We offer value for money, personal service and the highest quality products.Working Hours :Monday - Thursday, 09:00 - 17:30; Friday, 09:00 - 13:00; Saturday, 09:00 - 13:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for an Aftersales Manager to join a well-established dealership representing major global car brands and providing vehicle sales, servicing, and after-sales support to both private and business customers.
As an Aftersales Manager, you will be responsible for overseeing the service, parts, and workshop teams to ensure the smooth running and profitability of the aftersales department.
This role offers benefits and a basic salary of £40,000, OTE £60,000.
You Will Be Responsible For:
? Leading and motivating the aftersales team to achieve performance and customer satisfaction targets.
? Managing the day-to-day operations across service, parts, and workshop functions.
? Setting and monitoring departmental objectives to maximise efficiency and profitability.
? Overseeing budgets, performance data, and key performance indicators.
? Ensuring all warranty processes are followed accurately and that claims are recovered promptly.
? Handling customer concerns efficiently to ensure positive outcomes and brand loyalty.
? Supporting staff development through recruitment, training, and coaching.
What We Are Looking For:
? Previously worked as an Aftersales Manager, Service Manager, Aftersales Team Leader, Workshop Manager, Workshop Controller or in a similar role
? Prior experience of successfully managing an aftersales department, ideally within a main dealership environment.
? Strong technical understanding of automotive aftersales operations.
? A proactive and hands-on leadership style with the ability to motivate and guide a team.
? Demonstrated experience in managing budgets and driving performance improvement.
? Excellent communication and organisational abilities.
? Self-motivated, driven, and focused on delivering outstanding customer service.
What's on Offer:
? Competitive Salary
? 25 days annual leave plus bank holidays.
? Company vehicle and fuel allowance.
? Company pension scheme.
? Life assurance ....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day to day operations.
Key Responsibilities
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day to day operations.
Key Responsibilities
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
Target are an IT hardware and software distributor supplying the independent retail channel as well as online retailers, system integrators, and reseller customers. We have an expanding portfolio working with over 50 direct or exclusive brands, including taking our own branded products to market. We are seeking a hard-working and self-sufficient customer service apprentice to join the team as a seconded employee for our partner Newline Interactive. Newline is a global provider of interactive touch displays and collaboration solutions. This junior role is an excellent opportunity for someone eager to develop their skills under the guidance of experienced professionals. The successful candidate will be responsible for supporting the Newline UK business through a variety of commercial activities to drive business growth for its clients.Job Purpose:
As a Level 2 Customer Service Apprentice will support the sales team in achieving business growth. This role offers hands-on experience in sales operations, marketing trends, and performance reporting while working toward achieving key performance indicators (KPIs) and compliance standards.Key Responsibilities:
1. Strategic Planning & Execution
Support the implementation of the company’s strategic sales plans to achieve business objectives.•Assist in monitoring progress toward set goals and targets.
2. Customer Needs Clarification
Engage with customers to understand their requirements and provide tailored product or service solutions.•
Ensure customer expectations are clearly communicated and met.
3. Competitive Information Collection & Reporting
Gather, analyse, and report on competitor activities and market trends.
Provide insights to support strategic decision-making.
4. Financial & Performance Targets
Assist in meeting financial goals through effective sales support and opportunity development.
Contribute to the achievement of monthly, quarterly, and annual KPIs.
5. Customer Relationship Management
Establish and maintain positive relationships with customers through effective communication and follow-up.
Support the customer lifecycle from acquisition to after-sales service.
6. Marketing & Sales Activities
Support the updating of marketing trends and materials.
Participate in sales activities, including preparing quotations, assisting with customer training, and coordinating product demonstrations.
7. Events & Trade Shows
Assist in the preparation and participation of sales campaigns, exhibitions, and trade shows.
Represent the company professionally during customer and industry events.
8. Reporting & Forecasting
Prepare weekly reports of sales performance for the Country Manager.
Contribute to sales forecasts and provide constructive feedback to improve performance.
9. Customer Engagement
Conduct customer visits to gather feedback and ensure satisfaction.
Follow up on leads and maintain accurate records in the CRM system.
10. Compliance & Quality Standards
Ensure adherence to company policies, sales regulations, and ethical standards.
Maintain accurate documentation in compliance with internal and external requirements.
This is a hybrid role, with both office and home working.
Age-related salary with the opportunity to earn attractive bonuses through exceeding targets.
All equipment (including a Newline monitor) will be provided
24 days of annual leave.
Workplace pension
Christmas shutdown
Medical cash plan
Annual company profit share schemehttps://newline-interactive.com/uk/
Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to upskill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. If successful, you will complete a Customer Service Apprenticeship Standard, which includes;
Customer service level 2 apprenticeship standard
Functional Skills (maths, English and ICT) if required
Employment Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
This will be delivered by your dedicated training provider, Realise.Training Outcome:Opportunities for progression to Sales Executive or Account Manager roles upon completion.Employer Description:Target Components is an employee-owned national IT distributor, providing a comprehensive range of hardware, software, and accessories for over 25 years. From individual components to custom PC builds and enterprise-level solutions, we've got you covered. Target comprises two business units, Target Components and Servers Plus. Servers Plus specialises in servers, networking and enterprise infrastructure products, primarily selling to managed service providers (MSPs) through a dedicated sales team and website. Newline puts intuitive collaboration tools at your fingertips, helps build an engaging, dynamic working environment and brings efficiency to meetings. Inspiring colleagues to participate and interact, and giving proactive collaboration a boost!Working Hours :37.5 hours a week - Monday to Friday 9am - 5.30pm.Skills: Administrative skills,Attention to detail,Communication Skills,Customer care skills,Initiative,Number skills,Organisation skills,Problem solving skills....Read more...
Welcome visitors to the Museum with a friendly, helpful and positive manner
Handle payments efficiently and correctly account for all income and complete paperwork as per Museum procedures
Assist in meeting income targets by actively selling and admission, memberships, tickets and retail items and ensuring information is recorded accurately
Deliver an excellent visitor information service by providing information and selling tourism products to visitors
Act as the museum’s first point of contact, providing general information to visitors by answering the telephone, sorting the post and replying to emails where appropriate
Provide transport information, travel itineraries and sell coach tickets
Keep the welcome desk and shop clean and tidy and restock goods and literature as required
Carry out other duties as may be allocated from time to time by the Director of the Museum or Visitor Operations Manager
Undertake training in NVQ Level 3 in Customer Service
Training:Customer Service Specialist Level 3.
The apprentice will receive full on the job training by the employer as well as 20% off the job training, they will also get full wrap around service from SCL Education.Training Outcome:The apprentice can progress on to a team leaders' role once they have completed their Level 3 Customer Service Specialist qualification.Employer Description:The Corinium Museum is located at the heart of Cirencester, the ‘Capital of the Cotswold's’. Our principal collection consists of the highly significant finds from the Roman town of Corinium, today known as Cirencester. However, the museum today is much more than that, taking you on a journey through time and charting the development of the Cotswold's from its prehistoric landscape to the modern day.Working Hours :Summer (7 months)
2 Saturdays in 3 - 7.5 hours
2 Sundays in 3 - 3.75 hours
Monday - 7.5 hours
Friday 4.5 hours
Winter (5 months)
2 Saturdays in 3 - 6.5 hours each day
2 Sundays in 3 - 2.75 hours each day
Monday - 6.5 hours
Friday 4 hours
Working hours TBCSkills: Listening skills ,Customer care skills,Patience,IT skills,Organisation skills,Problem solving skills....Read more...
We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.
Key Responsibilities
Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
Target opportunities from warm leads, converting first-time buyers into returning customers
Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
Deliver world-class service, solving customer problems with tenacity and attention to detail
Skills and Experience
Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
Proven experience in customer service, account management, or sales support
Strong communication skills, both written and verbal, with a professional and approachable manner
Highly organised with excellent attention to detail
Ability to work independently and as part of a collaborative team
Experience with CRM, SAS, marketing, or logistics systems is desirable
Positive, can-do attitude with a focus on problem-solving and customer satisfaction
Why This Role?
Join a driven and collaborative team with a “glass half full” mindset
Work with a diverse range of customers, supporting them globally
Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales
How to Apply
If you are interested, please send an updated CV to nking@redlinegroup.Com or call 01582 878839 / 07961 158788.....Read more...
We are looking to recruit a Business Administration Apprentice to work in a small, but busy office environment on a full time, permanent basis. The hours are 09:00-17:30 with an hour for lunch.
This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration.
Role and responsibilities to include:
To be the first point of contact for new and existing customers
Log all service related calls on in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated
Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines
Liaise with management at head office, suppliers and customers at all levels
Keep track of all on-site consumables and replenish stock
Provide high level of customer service
Load supplier invoices onto accounts package and reconcile against purchases made
Experience, skills and qualities required:
Customer service experience preferable
Administration experience essential
The ability to work under pressure in time sensitive role
Good time keeping and communication skills are imperative
Be able to take ownership of workload
Training:The successful applicant will complete and obtain a Level 3 Business Administrator Apprenticeship through Vocate Training.
You will be taught through:
6-8 Weekly 1-2-1 Sessions with your tutor
Regular online classes and webinars
7.5 hours (avg) per week Off the Job Training
The course is a 12-18-month programme
Training Outcome:
A full-time position is expected following successful completion of the apprenticeship
The administration role may be a gateway to further career opportunities, such as management or senior support roles
Employer Description:Our client is a managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. We work closely with our clients to ensure they receive the best product and service for them at the best price.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Field Service Engineer
Gravesend
£32’000- £34,000 + ( OTE £40'000) + Local Patch + Company Car + Fuel Card + Low Staff Turnover + Growing Team + Training Provided + ' Immediate Start'
Take control of your potential earnings with a growing company that offers a performance-based model, the more you work, the more you earn. Your efforts directly impact your income! This company specializes in domestic appliance repairs, with exciting partnerships with leading brands such as SMEG, BEKO, and Rangemaster. As a Field Service Engineer you will have the opportunity to thrive in an environment that rewards hard work and dedication!
Since 1992 this company has specialized in various appliance and white goods repairs. Due to their ever-growing business they are in search of a Field Service Engineer who is looking to earn well in a supportive but fast paced environment. This company offers consistent training to ensure you are the best at your job. If you are looking for a position where you can earn in excess of £45’000 then this is exactly for you!
Your Role As a Field Service Engineer Will Include:
* Fault Finding and Repairs* Customer Service and Repairs* Jobs Per Day* Repairs of White Goods Equipment
The Successful Field Service Engineer Will Have:
* White Goods Repairs - experience ( desirable )* Electro-mechanical * Basic IT Skills* Good Problem Solving Skills
If you are interested in this position please contact Charlie Auburn on 0203 813 7949
Keywords: White Goods Repairs, Engineer, Performance-Based Model, Domestic Appliance Repairs, Field Service Engineer, SEMG, BEKO, Rangemaster, Growing, Friendly Team, Training, Fault Finding, Repairs, Customer Service, IT Skills, Gravesend, Kent, Tilbury, Fawkham Green, Chafford Hundred, Bexleyheath, Dartford, Rainham, Corringham, Rochester....Read more...
Breakdown Controller needed, days, rota work, 25 days holiday + BH, permanent position, paying up to £28k, working for a well-established, growing automotive company.
Location of the Breakdown Controller: Halifax area
The Breakdown Controller will support the supervision of maintenance and repair activities, working closely with the service team to ensure efficient completion of tasks. The role also involves maintaining correct data in in-house systems, covering regional controller absences, and assisting with general administration when required. This role suits someone from an automotive background: Service coordinator role, Technical Customer service, Parts advisor, Roadside assistance controller, Fleet administrator, Service desk controller….
Responsibilities for the Breakdown Controller role:
Handle customer calls and log repair requests.
Allocate Field Service Engineers and reschedule jobs as needed.
Liaise with service supervisors and managers, keeping customers updated on job progress.
Manage daily queries from internal and external customers.
Ensure service records and parts sales are accurately recorded and passed to the technical team.
Provide data and updates on completed or outstanding service work.
Support team members and collaborate with other departments on ongoing projects.
Carry out any additional duties to support business needs.
Benefits for the Breakdown Controller:
Cycle to work scheme
Employee discounts
Employee health and wellbeing programme
Life Insurance
On-site parking
Referral Programme
Sick Pay
25 days holiday
Investment in your training and development
Collaborative, safety-first workplace
Real impact on fleet performance and sustainability
If you are interested in the Breakdown Controller role, please contact Maisie at E3 Recruitment....Read more...
What will you be doing?
Engaging in work-based learning within a vocational area, helping bridge the gap between education and employment.
Gaining knowledge, skills, and competencies directly relevant to the internal sales function.
Combining practical experience with complementary school-based education, leading to a recognised qualification or certification.
Supporting the internal sales team with day-to-day tasks and contributing to customer service excellence.
Carrying out other duties as assigned to support the wider team.
What you’ll bring?
A willingness to learn and grow in a fast-paced, international environment.
Basic experience or interest in sales, customer service, or administration (less than one year of related experience is fine)
Good working knowledge of Microsoft Office tools (Excel, Word, Outlook).
Strong communication skills and fluency in English.
An interest in learning systems such as SAP, ERP, and order management platforms.
What to expect:
You’ll be supported by a team of experienced professionals and receive detailed guidance as you develop your skills.
Tasks will be routine and structured, helping you build confidence and competence in a commercial setting.
You’ll interact primarily with your immediate team, with opportunities to collaborate across departments as you grow.
Ready to take the first step in your sales career with a global tech leader? Apply now and start your journey with Avnet Silica.Training:On-the-job training.Training Outcome:The potential to be kept on and move into a sales or customer service role.Employer Description:Avnet Silica helps thousands of businesses across EMEA bring secure, intelligent, and connected products to market. If you’re developing a complete edge to cloud concept, working on a new design or facing complex supply chain issues, our experts are here to support you every step of the way, or whenever you need us.Working Hours :Monday to Friday
9am-5pm
30 minute unpaid lunch.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Willingness to learn,Customer service....Read more...
