The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Service Advisor, you will be supporting the service department to ensure smooth, professional, and efficient experience for every customer.
This full-time permanent role offers a salary range of OTE £25,000 - £40,000 and benefits.
You will be responsible for:
* Greeting and welcoming aftersales customers in a professional manner
* Managing service bookings and keeping customers informed throughout their visit
* Liaising with workshop and parts teams to coordinate efficient service delivery
* Advising customers on additional work and promoting relevant services
* Maintaining accurate records and delivering high standards of service
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Prior experience of 1 year in a customer-facing role within the motor trade
* Strong organisational skills and attention to detail
* Confidence in working in a fast-paced, high-volume environment
* Full UK driving licence
Shift:
* Monday to Friday: 08:00 - 18:00
* Saturdays: 1 in 3 rota, 08:00 - 12:30
Whats on offer:
* Competitive Salary
* Bonus structure
* 25 days holiday plus bank holidays
* Comprehensive training and ongoing professional development
* Company pension
* Employee discounts
* Gym membership
* On-site parking
This is a fantastic opportunity for a proactive individual to join a recognised and professional team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Looking to join a customer-focused organisation where you can play a key role in supporting people at an important stage of their journey? This offers the opportunity to be the first point of contact, providing a professional, welcoming and efficient service within a busy admissions function. In the Admissions and Enquiries Assistant role, you will be:
Acting as the first point of contact via email, phone, webchat and in person providing a friendly, responsive and customer-focused enquiry serviceSupporting people through the process and directing queries to relevant teams when neededCoordinating responses to all enquiries and logging information on internal CRM systemsproviding administration duties and maintaining confidentiality
To be successful, you will need:
Previous customer service and administration experienceExcellent communication and interpersonal skills with a strong customer-service focusConfidence engaging with a wide range of peopleIT skills, including Microsoft Office, with the ability to learn new systemsThe ability to work independently and as part of a teamA calm, professional approach in a busy environment
This is a temporary role up until September 2026, working full time 37 hours per week. You'll be office based in Wrexham on a salary of £13.50p/h plus benefits. If you enjoy helping people and delivering a high-quality customer experience, we’d love to hear from you.....Read more...
Everyone Active is seeking an enthusiastic, motivated, and customer-focused individual to join our team as Customer Service Practitioner Apprentice.
This is an exciting opportunity to gain valuable hands-on experience within our reception, sales, and administration departments, while working towards a nationally recognised qualification.
As part of your apprenticeship, you will work alongside experienced colleagues to develop the skills, knowledge, and confidence needed to deliver exceptional customer service.
You’ll play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres.
You will also be expected to have a hands-on approach across the Leisure Centre helping to assemble equipment and other duties.
Training:The apprentice will receive full on the job training as well as 20% off the job training, they will also receive a full wrap around service with SCL.Training Outcome:The apprentice can progress on to a team leader qualification once they have completed their customer service practitioner apprenticeship.Employer Description:We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure. Working Hours :This will be confirmed at the interview stage.Skills: Communication skills,Problem solving skills,Customer care skills,Attention to detail....Read more...
Speaking to customers and helping with orders and enquiries
Supporting sales and customer service teams
Learning how a large, successful business works
Building skills you can use for life (communication, organisation, problem solving)
Gaining real responsibility— with support always available
Training:
Level 2 and Level 3 Customer Service qualifications
Training Outcome:
Our apprentices often go on to roles in customer service, sales, operations and management. Some of our current team leaders and specialists started exactly where you are now — unsure of their next step— and are now building successful careers with us.
This role will offer the opportunity to complete a level 3 customer service apprenticeship following the level 2 for the right person
Employer Description:Breedon is a leading construction materials group in Great Britain and Ireland.
Our GB division comprises fully-integrated aggregates and downstream products businesses throughout the UK . We supply aggregates, asphalt, ready-mixed concrete & mortar and concrete blocks, together with a range of specialist building products including clay bricks and tiles, other clay products, decorative aggregates and Welsh slate, which are sold throughout the UK and Ireland.Working Hours :Monday- Friday, Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities:
Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications
Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker
ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday between 08:00 to 17:00. One hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Field Service Engineer Southampton £32,000 - £34,000 Basic + Overtime (OTE £40,000) + Van (Personal Use) + Medical + Gym + Premier Inn Card + 25 Days Holiday + Birthday Off + Pension + Stability + Immediate Start
Are you a Field Service Engineer who wants a rewarding role? Do you want to join a well-established company that genuinely looks after its employees and offers a strong package, supportive culture, and long-term stability?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing care homes across the South West. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:
* Servicing, maintaining, and repairing healthcare equipment in care homes* Fault finding, testing, and ensuring compliance and safety standards * Covering the South * Providing excellent customer service and building strong client relationships * Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Electro-mechanical background – medical, coffee, vending, white goods or similar all transferable * Full clean UK driving licence (essential) * Experience working in field service roles * Strong fault-finding and problem-solving skills * Excellent communication and customer service skills * Flexible, reliable, and able to work independently
If interested please apply or contact Billy on 07458163030.Keywords: Field Service Engineer, Service Technician, Maintenance Engineer, Electrical, Mechanical, Medical Equipment, Coffee Machine, Vending Engineer, White Goods, Fault Finding, Servicing, Repairs, Installation, Customer Service, Southampton, Winchester, Portsmouth, New Forest
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Field Service EngineerSalisbury £32,000 - £34,000 Basic + Overtime (OTE £40,000) + Van (Personal Use) + Medical + Gym + Premier Inn Card + 25 Days Holiday + Birthday Off + Pension + Stability + Immediate Start
Are you a Field Service Engineer who wants a rewarding role? Do you want to join a well-established company that genuinely looks after its employees and offers a strong package, supportive culture, and long-term stability?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing care homes across the South West. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:* Servicing, maintaining, and repairing healthcare equipment in care homes * Fault finding, testing, and ensuring compliance and safety standards * Covering the South * Providing excellent customer service and building strong client relationships * Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Electro-mechanical background – medical, coffee, vending, white goods or similar all transferable * Full clean UK driving licence (essential) * Experience working in field service roles * Strong fault-finding and problem-solving skills * Excellent communication and customer service skills * Flexible, reliable, and able to work independently
If interested please apply or contact Billy on 07458163030.Keywords: Field Service Engineer, Service Technician, Maintenance Engineer, Electrical, Mechanical, Medical Equipment, Coffee Machine, Vending Engineer, White Goods, Fault Finding, Servicing, Repairs, Installation, Customer Service, Southampton, Winchester, Portsmouth, New Forest
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Customer Service Coordinator
Wrotham
£28,500 + Excellent Benefits
Our client is a leading Repairs and Maintenance business based in Wrotham.
Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.
The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.
Responsibilities will include:
• Maintain internal CRM and call logging systems with updated information
• Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
• Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs
The ideal candidate will be able to demonstrate:
● Excellent customer service, organisational and administration skills
● Excellent telephone manner, confidence, and enthusiasm
● Excellent IT skills
● Experience in multi-tasking and working to tight deadlines
● An excellent team player with experience in delivering high standards of customer service
This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development. An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare. Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience.
This full-time permanent role offers a salary range of OTE £25,000 - £50,000 and benefits.
You will be responsible for:
* Acting as the main point of contact for customers attending the service department
* Coordinating workshop bookings and monitoring vehicle progress to agreed timescales
* Keeping customers informed throughout the day via appropriate communication channels
* Explaining completed work clearly at vehicle handover and arranging onward mobility where required
* Promoting essential repairs and maintenance in a professional, ethical manner
* Ensuring job cards, invoices and service records are completed accurately
* Supporting workflow within the department and assisting with more complex customer queries
What we are looking for:
* Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.
* Have 3 years of experience in a franchised or main dealership environment
* Strong knowledge of aftersales processes and workshop operations
* Leadership capability or experience supporting a Service Manager
* A consistent track record of achieving service KPIs and upselling objectives
* The ability to manage multiple customers and priorities in a fast-paced setting
* A full UK driving licence
Shift:
* Monday to Friday: 08:00 - 18:00
* Saturdays: 1 in 3 rota, 08:00 - 12:30
What's on offer:
* Competitive salary
* Bonus potential
* Generous holiday allowance plus bank holidays
* Company pension scheme
* Staff discounts on vehicles, servicing, parts and related products
* Referral incentive scheme
* Profit sharing
* Gym membership
* Ongoing manufacturer-backed training and development
* Additional lifestyle benefits
This is a great opportunity to join a respected automotive business in a senior-facing role where your experience will be valued.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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As a Customer Service Apprentice, you will support the Learner Services Team with a wide range of customer service and administrative duties. You will develop strong communication, organisational, and digital skills while contributing to the smooth day-to-day running of learner and apprenticeship services.
Key areas of work include:
Providing front desk reception cover, welcoming learners, clients, employers, and members of the public in a friendly and professional manner.
Handling enquiries via face-to-face contact, telephone, and email, ensuring accurate information and timely responses.Supporting learner enrolment, onboarding, and the completion of learner documentation.
Maintaining accurate learner and apprenticeship records, both digital and paper-based.
Assisting with apprenticeship paperwork, compliance evidence, and data entry.
Liaising with employers regarding documentation, learner reviews, and general enquiries.
Managing appointment bookings and directing visitors and calls appropriately.
Preparing certificates, letters, and other routine administrative documents.
Supporting the Apprenticeship Manager with audit preparation and reporting tasks.
Assisting with general office administration, including meeting scheduling, communications, and system housekeeping.
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:After successfully completing the Customer Services Level 2 Apprenticeship, apprentices will have developed a strong foundation of customer service skills and knowledge, enabling them to progress into a range of career opportunities. Where a suitable role is available within the business, we are happy to support the apprentice in applying for a permanent position.
Alternatively, we are committed to helping apprentices explore other career pathways and will provide guidance and support with job applications and interview preparation to help them secure a role that aligns with their skills and interests.
Potential career progression routes may include roles such as Customer Service Advisor, Senior Customer Service Assistant, Contact Centre Operative, or Team Leader. Apprentices may also choose to continue their development through further study, such as a Level 3 Customer Service Apprenticeship or related qualifications.
This apprenticeship provides an excellent stepping stone for individuals looking to build a successful career in customer service and related sectors.Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.Working Hours :Monday - Friday 8:45am-5pm (to be discussed at the interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Working within the Shrewsbury location as a Customer Service Apprentice
Communicating with customers/clients face-to-face,via emails/digitally, telephone and also in person with other departments and service users
Completing documentation/administrative tasks
Use of IT Systems, including Microsoft Office
Assisting customers at the trade counter
Learning products and services available to customers
Learning how to deal with all types of enquiries
Logging orders onto the system/ stores management systems
Chasing parts and orders and learning all system processes
Learning and gaining knowledge of products
Building skills with communications and customer relations
Some picking and packing of goods/products
General housekeeping duties
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Functional Skills maths & English Level 2 (If Required)
Min 20% OTJT
EPA
No day release- inhouse training
Training Outcome:
Can progress within business depending on business needs and performance
Employer Description:Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.Working Hours :Monday - Friday, 8.30am - 5.30pm.
1 Hour Lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
Electrical Field Service Engineer
Location: South London
Sector: EV Infrastructure
Salary: £39-50,000 Plus Company Vehicle and Fuel Card
Job description
An organisation is seeking an Electrical Field Service Engineer to commission, maintain, fault-find and repair EV charging equipment across the UK, including AC chargers, Rapid DC, Ultra, and High-Power Charging (HPC) units.
This role suits a hands-on engineer with a strong electrical background who can work autonomously on customer sites, delivering reliable, high-quality technical support. The Field Service Engineer will help ensure charging assets remain safe, compliant, and performing at their best, meeting both company and client expectations.
The work will take place in a range of environments, including outdoor locations and occasional confined spaces. Travel is required, with some overnight stays.
Essential
- NVQ Level 3 Electrical qualification
- Minimum 2 years experience in a field-based engineering role (commissioning, maintenance, or repair of electrical systems/equipment)
- Proven ability to work independently on client sites, diagnosing and resolving issues without direct supervision
- Experience working in SLA-driven environments
- Competent with basic test and measurement tools (e.g., multimeters, voltage testers)
- Strong fault-finding and problem-solving skills, including complex technical diagnostics
- Confident communicator with good customer-facing skills
- Effective time management, particularly when travelling between sites
- Full UK driving licence with 6 penalty points or fewer
Desirable
- BS7671:2018 (18th Edition Wiring Regulations)
- City & Guilds 2391/2394 Testing and Inspection
- Experience within EV charging, renewables, or power electronics
- EV charger certification or manufacturer training
- Practical experience commissioning/maintaining Rapid DC, Ultra and HPC chargers
- Ability to read and interpret schematics and technical manuals
- Understanding of analogue and digital electronics/components
- Strong awareness of electrical hazards and on-site H&S requirements
Key responsibilities
- Coordinate with Service Coordination and Operations teams to ensure accurate job data capture and timely service reporting
- Commission, configure and hand over AC and Rapid DC chargers on customer sites
- Complete set-up, testing and verification to confirm safe operation and standards compliance
- Work alongside project management and installation teams to integrate charging systems with customer infrastructure
- Keep company tools, assets and test equipment in good condition, reporting defects immediately
- Carry out routine and preventative maintenance to maximise uptime and performance
- Diagnose and resolve faults across electrical, mechanical and software-related issues
- Perform diagnostics, firmware updates and calibration as required
- Replace defective parts (and occasionally complete charger units), ensuring repairs follow manufacturer guidance
- Provide on-site technical support and user guidance/training to customers
- Respond promptly to service requests and maintain clear, professional client communication
- Log all service activity, repairs, maintenance actions and customer interactions within the service management system
- Follow all safety procedures, company policies and site rules while working in the field
- Ensure compliance with applicable electrical codes and standards during commissioning and maintenance
- Participate in required safety training and certifications
Benefits
- Structured career progression framework
- Company van and fuel card
- Overtime opportunities
- 30 days annual leave (inclusive of company shutdown days)
- Travel subsistence provided
- Discretionary company performance bonus
- BUPA healthcare (after 6 months)
- Salary sacrifice pension scheme (8% total)
- Salary sacrifice EV car scheme and charger installation
- Salary sacrifice holiday purchase scheme (up to 5 days)
- Enhanced family-friendly policies
- Benefits platform with a wide range of discounts and services
- Long service awards
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Electrical Field Service Engineer - EV
Location: Southeast England
Sector: EV Infrastructure
Salary: £39-50,000 Plus Company Vehicle and Fuel Card
Job description
An organisation is seeking an Electrical Field Service Engineer to commission, maintain, fault-find and repair EV charging equipment across the UK, including AC chargers, Rapid DC, Ultra, and High-Power Charging (HPC) units.
This role suits a hands-on engineer with a strong electrical background who can work autonomously on customer sites, delivering reliable, high-quality technical support. The Field Service Engineer will help ensure charging assets remain safe, compliant, and performing at their best, meeting both company and client expectations.
The work will take place in a range of environments, including outdoor locations and occasional confined spaces. Travel is required, with some overnight stays.
Essential
- NVQ Level 3 Electrical qualification
- Minimum 2 years experience in a field-based engineering role (commissioning, maintenance, or repair of electrical systems/equipment)
- Proven ability to work independently on client sites, diagnosing and resolving issues without direct supervision
- Experience working in SLA-driven environments
- Competent with basic test and measurement tools (e.g., multimeters, voltage testers)
- Strong fault-finding and problem-solving skills, including complex technical diagnostics
- Confident communicator with good customer-facing skills
- Effective time management, particularly when travelling between sites
- Full UK driving licence with 6 penalty points or fewer
Desirable
- BS7671:2018 (18th Edition Wiring Regulations)
- City & Guilds 2391/2394 Testing and Inspection
- Experience within EV charging, renewables, or power electronics
- EV charger certification or manufacturer training
- Practical experience commissioning/maintaining Rapid DC, Ultra and HPC chargers
- Ability to read and interpret schematics and technical manuals
- Understanding of analogue and digital electronics/components
- Strong awareness of electrical hazards and on-site H&S requirements
Key responsibilities
- Coordinate with Service Coordination and Operations teams to ensure accurate job data capture and timely service reporting
- Commission, configure and hand over AC and Rapid DC chargers on customer sites
- Complete set-up, testing and verification to confirm safe operation and standards compliance
- Work alongside project management and installation teams to integrate charging systems with customer infrastructure
- Keep company tools, assets and test equipment in good condition, reporting defects immediately
- Carry out routine and preventative maintenance to maximise uptime and performance
- Diagnose and resolve faults across electrical, mechanical and software-related issues
- Perform diagnostics, firmware updates and calibration as required
- Replace defective parts (and occasionally complete charger units), ensuring repairs follow manufacturer guidance
- Provide on-site technical support and user guidance/training to customers
- Respond promptly to service requests and maintain clear, professional client communication
- Log all service activity, repairs, maintenance actions and customer interactions within the service management system
- Follow all safety procedures, company policies and site rules while working in the field
- Ensure compliance with applicable electrical codes and standards during commissioning and maintenance
- Participate in required safety training and certifications
Benefits
- Structured career progression framework
- Company van and fuel card
- Overtime opportunities
- 30 days annual leave (inclusive of company shutdown days)
- Travel subsistence provided
- Discretionary company performance bonus
- BUPA healthcare (after 6 months)
- Salary sacrifice pension scheme (8% total)
- Salary sacrifice EV car scheme and charger installation
- Salary sacrifice holiday purchase scheme (up to 5 days)
- Enhanced family-friendly policies
- Benefits platform with a wide range of discounts and services
- Long service awards
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We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations
Identify accurately customer requirements
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
Maintain and continually improve the quality of service provided to the customer
Trained - to receive, inspect and check documentation of all incoming parts
Trained - to adequately package material, which is to be dispatched from the parts department
To carry out any additional duty relative to the parts department as requested
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.Training Outcome:Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.Employer Description:Moto-Tech Fleet Servicing is one of the largest independent garages in Bristol with branches in both St Philips and Bedminster. With prices considerably cheaper than that of a main dealer, we provide value for money combined with a professional, friendly and honest approach.
We offer a full range of garage services including MOTs (Class IV, V & VII), Servicing, Diagnostics & Repairs. We cover all makes of cars and light commercial vehicles. Fleet servicing specialistsMoto-Tech are specialists in Fleet Servicing, whether you have a small or large fleet of vehicles, owned or leased, we can offer you a tailored solution that will save your company both time and money.
We are approved agents for most leasing companies, including Arval, ARI Fleet, Fleet Assist., GE, HSBC, Hitachi, PHH, Carillion, Lloyds, Lombard, Lex Autolease, Masterlease, Inchcape, Northgate, Pendragon, Seven Asset, Venson, Velo and more…Working Hours :Monday- Friday
7:30am- 5pm
40 Hours a weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Hospitality Assistant, you will mainly be working front-of-house. You will support day-to-day operations by serving food and beverages to our customers, alongside till work, cleaning dining areas, and supporting front-of-house areas. You will provide excellent customer service and report to the Food & Beverage Manager on-site.
A day in the life of a Hospitality Assistant:
Service of food and/or beverages to customers to the standards set by Aramark
Cleaning duties associated with service and related equipment and/or furniture
Preparation of service area and/or service points
Serving in hospitality functions
Bar service
Barista service
Ensure all food hygiene regulations are adhered to
Correct storage of food items and equipment after service
Maintain personal hygiene, appearance, and uniform to company regulations at all times
To present an image at all times conducive to good customer relations
The job description may be altered from time to time to meet the changing needs and requirements of the company
Training:
Food and Beverage Team Member Level 2
Training Outcome:While progression is not guaranteed, Aramark regularly develops team members who show commitment and strong performance.
The apprenticeship will give you solid hospitality skills that can support future roles within Aramark or elsewhere in the industry.
There may be opportunities to develop into Team Leader or Supervisor positions depending on business needs, and the Level 2 qualification also provides a natural pathway into further training such as Hospitality Supervisor Level 3 or other specialist hospitality qualifications.Employer Description:At Aramark, we create memorable food experiences where people work, learn and play by channelling a collective passion for food and service.We’re a leading food service partner working with organisations across a range of market sectors in the UK. We know that great food is important to everybody and at Aramark our teams share a passion for hospitality, delivering great things for our people, partners and communities.Working Hours :You will be working a minimum of 35 hours per week as per business needs. Evening & weekend availability required. Shift times range from 6.30 am- midnight. Exact working days and hours TBC.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Physical fitness....Read more...
As an apprentice you will support guests across all activities, helping to create memorable experiences in a fun, fast‑paced environment while developing core customer service skills.
Welcoming customers and providing excellent customer service
Supporting guest check-ins, issuing wristbands, and managing general guest flow
Assisting with arcade floor operations, including basic machine checks and resets
Serving drinks and snacks at the bar under supervision
Maintaining cleanliness and presentation of the bar, café and arcade areas
Supporting birthday parties and group bookings, including room setup and hosting
Assisting with queue management and time-slot organisation
Helping set up and close down areas at the start and end of the day
Following all health & safety and safeguarding procedures
Helping guests navigate VR stations, simulators and gaming equipment
Ensuring a welcoming, safe and inclusive environment for guests of all ages
Training:You will be completing the Level 2 Customer Service Practitioner Apprenticeship Standard with Darlington Borough Council Learning & Skills. This programme equips you with the essential knowledge, behaviours and practical skills needed to deliver high‑quality customer service across a variety of professional settings. Training is delivered through a blend of online learning and tutor‑led sessions, covering key topics such as effective communication, customer needs, problem‑solving, service delivery and professional customer interactions.
Throughout the apprenticeship, you’ll be supported by experienced tutors with real-world customer service and business experience. You’ll gain valuable hands‑on experience in the workplace, developing confidence as you support guests, handle enquiries, and contribute to the smooth running of the venue, while earning a nationally recognised qualification.Training Outcome:Successful completion could lead to full-time employment and further training.Employer Description:Arcadia Darlington is a multi‑level gaming and entertainment destination bringing an entirely new leisure experience to the heart of the town. Spread across two vibrant buildings on Skinnergate and High Row, Arcadia offers an unmatched mix of attractions including virtual reality stations, free‑roam VR adventures, high‑spec racing simulators, sports simulators, retro arcade classics, and modern Xbox and PlayStation gaming zones. Guests of all ages can enjoy the lively atmosphere while taking advantage of the on‑site bar and café, designed as a social hub for families, gamers, and groups to relax between activities.
In addition to its gaming floors, Arcadia has quickly become a top destination for celebrations with three children’s party packages, private party spaces, and a calendar of group events and after‑school activities. The venue blends cutting‑edge technology with nostalgic arcade energy, offering unlimited fun in a colourful, high‑impact environment built for exploration and excitement. Whether visiting for a quick session, a full family day out, or a birthday party to remember, Arcadia delivers a unique and immersive entertainment experience that keeps guests returning again and again.Working Hours :Shifts over the days/ hours below:
Monday - Thursday, 3.00pm - 10.00pm.
Friday, 3.00pm - 12.00am.
Saturday, 10.00am - 12.00am
Sunday, 10.00am - 10.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Answering of telephones and making calls
Adding information to CRM system
Filing
General administration duties
Assisting other office staff
Training:
The apprenticeship training is delivered through a combination of workplace learning and online masterclasses
This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner standard
On completion, the apprentice will receive the Customer Service Practitioner Level 2 qualification
Functional Skills in maths and English may also be required depending on current level
Training Outcome:
To be discussed on completition of the Customer Service Practitioner Level 2 apprenticeship
Employer Description:ASRS are at the forefront of structural repair. We offer a complete package of services from consultation and diagnostics through to strategic design and implementation. Working Hours :Monday - Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
A Customer Success Executive is sought to join an innovative global test and measurement organisation in Hatfield, Hertfordshire, contributing to the delivery of exceptional customer experience and support across digital and traditional fire safety solutions.
The Customer Success Executive, Hatfield, Hertfordshire, will be expected to develop your understanding in the field, learning from peers and senior colleagues in technical areas, customer success processes and industry best practices. This may include product knowledge, digital learning platforms, CRM systems, and customer support processes used across service, warranty and technical support functions.
Responsibilities include:
Work with Sales, Marketing, Product and Operations teams to define customer needs, share insights and improve overall customer experience.
Support digital onboarding and training through the DT Academy / LMS, including content uploads, learner administration and user support.
Develop and execute first-line support responses, troubleshooting and guidance for both traditional and digital DT products.
Debug and validate customer issues, escalating complex cases where required and collaborating with internal teams.
Collaborate with internal departments to ensure seamless resolution of customer enquiries and distributor support.
Maintain comprehensive technical and customer documentation, including knowledge base content, FAQs and case records.
Support customers, distributors and internal teams with technical, service, warranty and digital platform queries.
Key skills & experience:
Experience in customer service, technical support or customer success roles, or equivalent industry experience.
Proficiency with CRM, ticketing systems and digital tools, ideally including LMS or SaaS platforms.
Practical experience with customer support processes, case management, and digital engagement platforms.
Strong problem-solving and analytical skills, with high attention to detail and accuracy.
Effective communication and teamwork abilities, with the confidence to explain technical information clearly.
How to apply:
Apply now for the Customer Success Executive role in Hatfield, Hertfordshire. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
Field Service EngineerCroydon £32,000 Basic + Overtime (OTE £40,000) + Van (Personal Use) + Medical + Gym + Premier Inn Card + 25 Days Holiday + Birthday Off + Pension + Stability + Immediate Start
Are you a Field Service Engineer who wants a rewarding role? Do you want to join a well-established company that genuinely looks after its employees and offers a strong package, supportive culture, and long-term stability?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing care homes across London. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:
* Servicing, maintaining, and repairing healthcare equipment in care homes * Fault finding, testing, and ensuring compliance and safety standards * Covering in and around the M25 * Providing excellent customer service and building strong client relationships * Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Electro-mechanical background – medical, coffee, vending, white goods or similar all transferable * Full clean UK driving licence (essential) * Experience working in field service roles * Strong fault-finding and problem-solving skills * Excellent communication and customer service skills * Flexible, reliable, and able to work independently
If interested please apply and contact Billy on 07458163030.....Read more...
Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands, such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives.
Key responsibilities:
Handling customer enquiries via incoming and outgoing telephone calls and booking service visits
Ownership of customer enquiries and follow-through to completion
Promoting products and services with the aim of generating income for the business and improving customer loyalty
Selling of repair plans, extended warranties and accessories where appropriate
Meeting agreed targets set
Person specification:
The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality and professionalism
This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service and Functional Skills (if needed)
Training:
Customer service level 2 qualification
Onefile
VLE
4 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:A Company that strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff,, they offer consumers digital services and sustainable solutions to improve their daily lives. They are now looking for an apprentice to join their friendly team in Corby, Northants.Working Hours :9.00am - 5.00pm (30 minutes for lunch and x2 10 minute breaks). Days TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Vehicle Technician / Mechanic Salary: £32,000 £40,000 per year (depending on qualifications and experience) + bonus
Location: Hastings
Job Type: Full-time, Permanent
Join a well-established and growing automotive service centre in Hastings as a Vehicle Technician / Mechanic. Were looking for an experienced and motivated technician to join our busy, multi-brand workshop team.
About the Role As a Vehicle Technician / Mechanic, youll carry out servicing, maintenance, and repairs on a wide range of vehicles to the highest standards. Youll work as part of a supportive team dedicated to delivering excellent customer service and vehicle care.
Key Responsibilities
- Perform routine servicing, maintenance, and repairs on all makes and models
- Diagnose and resolve mechanical and electrical faults
- Ensure all work is completed accurately, efficiently, and to manufacturer standards
- Work collaboratively with the workshop and service team to ensure customer satisfaction
- Maintain a clean and safe working environment
What Were Looking For
- NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (required)
- MOT testing licence (preferred but not essential)
- Previous experience in a workshop or service centre environment
- Full UK driving licence
- Strong teamwork skills and a customer-focused attitude
- Attention to detail and commitment to high standards of workmanship
- DBS certificate (required)
Benefits
- Competitive salary and performance bonus
- Healthcare cash plan
- Mental and physical wellbeing support
- Extra holiday for long service
- Day off on your birthday
- Retail discounts and vouchers
- Company car scheme (after qualifying period)
- Free MOT for employees
- Ongoing training and professional development opportunities
- Pension scheme
- Opportunities to progress within the business
If youre an experienced Vehicle Technician or Mechanic looking to join a friendly and forward-thinking automotive team, apply today, or contact Rachael on 07885881841....Read more...
Dealing with customer enquiries & convert into orders via email and telephone
Continually maximising sales opportunities
Working with our extensive supply chain to ensure our exceptional levels of customer service is continuously achieved.
Raise hire/sales contracts on the Inspire programme.
Investigate & resolve queries with both customers & suppliers.
Follow company policies and procedures relating to hire desk processes
Training:
Customer service Practitioner Level 2
Functional Skills maths and English - if required
Training to be delivered in the workplace online portfolio
Training Outcome:Career path and progression with experience, you could: become a customer service team supervisor or be promoted to customer services manager. take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling. Employer Description:K&C Hire and Supply have a wide range of MEWPs nationwide, next-day availability on almost any machines. K&C operate with access to thousands of branches across the UK.
Working Hours :Hours of work: 8.30am – 5.00pm Monday - Friday
1 x hour lunch.
20 Days plus Statutory bank holidays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Onboard smart customers through internal system flows
Liaise with Data Collectors (DC) and Meter Operator Providers
(MOP) via email and phone to resolve queries promptly
Analyse data to identify anomalies, errors or inconsistencies
Investigate and resolve sites flagged with issues or complications outside of the standard onboarding process
Work to our internal KPI’s, ensuring all performance targets are consistently met
Liaise directly with customers to manage complex queries relating to smart meter onboarding
Deliver excellent customer service while embedding core values, with a strong focus on putting the customer first
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires college attendance once per month
Training Outcome:There will be the opportunity for the right person to have a long-term career within a growing company upon successful completion of the apprenticeship.Employer Description:Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.Working Hours :Monday - Friday, 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
