Customer Service Coordinator Hours: Full time, (Mon- Friday) 8.00 am – 5 pmSalary: £26,568 a yearEastbourne, East SussexWe are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently. The Role:Customer Service Coordinator:
Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
Communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time.
Responsible for scheduling, updating and closing the orders within set time frames.
Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.General – Responsible for helping out in required area of the customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
Undertake the job in line with Ross Care competencies as follows:
Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces change , stay calm and professional at all times
Perform duties according to all Company policies, procedures and instructions.This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.About you:
Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficialExcellent communication skills and ability to empathise. Calm under pressure.Previous administration and diary management experience is advantageousProfessional and confident manner over the telephone and via email.Good attention to detail, accuracy and be able to multitask.Competent IT skills with an ability to learn new systemsQualified to GCSE level or equivalentAn enthusiastic, motivated , positive and approachable individual who strives to succeed.
What can we offer you?
Permanent, full-time contract after probationary period ( 6 months)25 days holiday FTE , (plus Bank Holidays)Company Pension SchemeLife AssuranceFree on-site parking
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house customer Service and the technical world of parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why Apply?• You love engaging and talking with people• A vital, in-demand role that will give you future opportunities to progress• A supportive team committed to your growth• A nationally recognised qualification• Top-class training About You:• Positive and friendly attitude • A people person who loves working and communicating with their team and customers • Passionate and motivated• Committed to delivering exceptional customer serviceIf you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick. Apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and have experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at the professional level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pm.Skills: Communication skills,Organisation skills,Problem solving....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor.
But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.
Some of the duties include:
Interpreting customer concerns and comments and liaising with Service Technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location. As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
JLR specific certifications
Training Outcome:
There are lots of opportunities to develop your career within our expanding retail network
Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification
Embedded within your training are the JLR global training materials
This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
Interpreting customer concerns and comments and liaising with Service Technicians.
Booking/scheduling vehicle services.
Liaising with customers about any additional work required.
Estimating time and costs associated with repairs.
Handling customer complaints.
Responding to customer requests.
Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location. As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
JLR specific certifications
Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path. Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Service Desk Manager
London (hybrid working)
£70,000 PA
A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment.
Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams.
Key Responsibilities
• Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture
• Act as the senior escalation point for major incidents and complex technical issues
• Own end-to-end incident, request, problem and change management aligned to ITIL best practice
• Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality
• Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership
• Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives
• Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities
• Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery
• Maintain and improve knowledge management, documentation and standard operating procedures
• Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls
• Manage supplier relationships and support vendor performance and accountability
Requirements
• Proven experience managing a Service Desk in a multi-site, complex environment
• Strong leadership experience managing and developing support teams
• Excellent stakeholder engagement and customer service skills
• Strong experience with ITSM tools (ServiceNow essential)
• Solid understanding of ITIL practices (Incident, Problem, Change Management)
• Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint)
• Knowledge of IT asset & service management (ITAM/SAM) principles
• Experience managing third-party suppliers and service performance
• Strong reporting, analytical and service improvement capability
• Ability to operate in a fast-paced, high-demand environment
....Read more...
£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parkingThis Breakdown Coordinator, plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction.Acting as a central point of contact out of our Elland site, the breakdown coordinator role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems.Responsibilities of our Breakdown Coordinator
To take customer calls and log repair notifications.
To allocate appropriate Field Service Engineer response to meet customer requirements.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Ensure all jobs are entered onto the appropriate in-house computer system.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Undertake any other duties consistent with the purpose of this job or to support the needs of the business
What were looking for in our Breakdown Coordinator
Great time management and ability to prioritise workload
Great communication skills
Ability to communicate with internal and external stakeholders
Attention to detail
Ideally service or breakdown coordinator experience
Benefits of our Breakdown Coordinator role
Secure, permanent role
Employee health and wellness programmes
Enhanced pension plan
Sick pay scheme
Clear progression routes and support from management
If you are interested in this breakdown coordinator role, please apply now or contact Grace at E3 Recruitment
....Read more...
£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parkingThis Fleet Coordinator, plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction.Acting as a central point of contact out of our Elland site, the fleet coordinator role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems.Responsibilities of our Fleet Coordinator
To take customer calls and log repair notifications.
To allocate appropriate Field Service Engineer response to meet customer requirements.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Ensure all jobs are entered onto the appropriate in-house computer system.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Undertake any other duties consistent with the purpose of this job or to support the needs of the business
What were looking for in our Fleet Coordinator
Great time management and ability to prioritise workload
Great communication skills
Ability to communicate with internal and external stakeholders
Attention to detail
Ideally service or fleet coordinator experience
Benefits of our Fleet Coordinator role
Secure, permanent role
Employee health and wellness programmes
Enhanced pension plan
Sick pay scheme
Clear progression routes and support from management
If you are interested in this fleet coordinator role, please apply now or contact Grace at E3 Recruitment
....Read more...
£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parking This Breakdown Coordinator role plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction. The company is a nationwide, well respected and known business. Acting as a central point of contact out of our Elland site, the breakdown coordinator role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems. Responsibilities of our Breakdown Coordinator
To take customer calls and log repair notifications.
To allocate appropriate Field Service Engineer response to meet customer requirements.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Ensure all jobs are entered onto the appropriate in-house computer system.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Undertake any other duties consistent with the purpose of this job or to support the needs of the business
What were looking for in our Breakdown Coordinator
Great time management and ability to prioritise workload
Great communication skills
Ability to communicate with internal and external stakeholders
Attention to detail
Ideally service or breakdown coordinator experience
Benefits of our Breakdown Coordinator role
Secure, permanent role
Employee health and wellness programmes
Mon – Fri only
Enhanced pension plan
Sick pay scheme
Clear progression routes and support from management
If you are interested in this breakdown coordinator role, please apply now or contact Grace at E3 Recruitment
....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
Business Administrator Level 3
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday between 08:00 to 16:30. 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday, between 08:00 to 17:00. One hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.
Responsibilities:
Taking orders from customers over the phone and calling customers regarding orders.
Advising customers on the best product for them.
Working with the sales team to ensure high levels of customer service.
Working with the Technical Team to learn product details and help with advising customers.
Generating orders to suppliers for back orders and stock items.
Processing and checking customer orders, on the computer system and physically.
Training Outcome:Full time permanent role on completion of apprenticeship subject to performance.Employer Description:Carlac is a leading distribution company supplying Car refinish, Commercial vehicle refinish/builders and light industrial coating sectors, a family business running for over 55 years. Carlac supply a wide range of products from manufacturers around the world and all recognised brands with the different sectors. High service levels and certified training courses are available to Carlac customers. Working Hours :08:00 - 17:00, Monday - Thursday. 08:00 - 15:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Field Service Engineer
Leicester
£37,000 - £40,000 Basic + Overtime (OTE £42,000) + Van (Personal Use) + Medical + Gym + Holiday + Pension + Stability + Immediate Start
Are you a Field Service Engineer who wants a rewarding role? Do you want to join a well-established company that genuinely looks after its employees and offers a local patch and great work life balance?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing the care sector across the Midlands. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:
* Servicing, maintaining, and repairing healthcare equipment in care homes* Fault finding, testing, and ensuring compliance and safety standards* Covering the South* Providing excellent customer service and building strong client relationships* Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Full clean UK driving licence (essential)* Experience working in field service roles- Medical* Strong fault-finding and problem-solving skills* Excellent communication and customer service skills* Flexible, reliable, and able to work independently
If interested please apply or contact Max Berton on 07537153940
Keywords: Field Service Engineer, Service Technician, Maintenance Engineer, Electrical, Mechanical, Medical Equipment, Coffee Machine, Vending Engineer, White Goods, Fault Finding, Servicing, Repairs, Installation, Customer Service, Leicester, Coventry, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Field Service Engineer Southampton £32,000 - £34,000 Basic + Overtime (OTE £40,000) + Van (Personal Use) + Medical + Gym + Premier Inn Card + 25 Days Holiday + Birthday Off + Pension + Stability + Immediate Start
Are you a Field Service Engineer who wants a rewarding role? Do you want to join a well-established company that genuinely looks after its employees and offers a strong package, supportive culture, and long-term stability?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing care homes across the South West. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:
* Servicing, maintaining, and repairing healthcare equipment in care homes* Fault finding, testing, and ensuring compliance and safety standards * Covering the South * Providing excellent customer service and building strong client relationships * Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Electro-mechanical background – medical, coffee, vending, white goods or similar all transferable * Full clean UK driving licence (essential) * Experience working in field service roles * Strong fault-finding and problem-solving skills * Excellent communication and customer service skills * Flexible, reliable, and able to work independently
If interested please apply or contact Billy on 07458163030.Keywords: Field Service Engineer, Service Technician, Maintenance Engineer, Electrical, Mechanical, Medical Equipment, Coffee Machine, Vending Engineer, White Goods, Fault Finding, Servicing, Repairs, Installation, Customer Service, Southampton, Winchester, Portsmouth, New Forest
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Answering calls and emails as well as dealing with our customers face to face
Manage any queries, feedback or escalations with manufacturers or third-party delivery companies
Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience
Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer
Deal with day to day administration tasks
To optimise branch performance by continually improving our customer’s experiences
Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team
Continuous training will be provided, but the successful applicant must demonstrate that they can also learn independently and develop product and procedures knowledge quickly
Must be able to work within a team and be adaptable to deal with varying workloads
Answering calls and emails as well as dealing with our customers face to face
Manage any queries, feedback or escalations with manufacturers or third-party delivery companies
Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience
Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer
Deal with day to day administration tasks
To optimise branch performance by continually improving our customer’s experiences
Proactively and demonstrably contribute to Customer Service initiatives
Training:The apprentice’s training will take place both on-site within the working environment and at On Course South West.
Training will be delivered on a regular basis, combining practical, work-based learning with off-site instruction at the training provider.Training Outcome:Apprentice positions have the opportunity to work alongside highly trained and long standing employees who have extensive knowledge in the workplace and life in general this level of contact is invaluable. All candidates have the potential to progress their apprenticeship into a full time role once their course has been completed.Employer Description:Beacon Electrical was Founded in 1976, and is still a Local Family Run Business. Originally established as an Electrical Wholesaler, Beacon has evolved in to a premier Retailer selling all aspects of Electrical and Gas products from light bulbs right through to Washing Machines and Televisions. Service remains the bed rock of our business ethic, we believe in a better standard of service than you will experience from a Nationally operated store, once you have experienced our in house service you won’t accept anything less. What's more our service doesn't end with your purchase - we provide excellent after-sales and a great choice of expert services to assist you, from delivery to installation. Beacon currently operates 4 Shops in Devon, 2 in Plymouth and 1 in Totnes and 1 in Kingsbridge, our Warehousing and distribution depot is also based in DevonWorking Hours :9.00am - 5.30pm, 5 days per week. Monday-Friday, also some Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide excellent customer service via e-mail, telephone, and internal/external messaging systems
Meeting with, discussing, and understanding the needs of clients
Scheduling appointments that are suitable with the client’s availability
Performing research of the local market by comparing properties and checking market activity to establish a selling price
Listing properties with the relevant services and amenities
Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge
Taking digital photos of properties for presentation to buyers and advertising collateral
Revealing any new information to buyers and presenting any details about the properties seen during the research process
Staging home properties for visits
Meet and greet service to customers
Provide customers with advice, guidance and support
Helping with customer issues and after care
Resolving customer complaints
Data management and compiling reports
Keeping marketing materials up to date
Training:
Level 2 Customer Service Apprenticeship Standard
All training is conducted at the employer's site with a face-to-face skills coach once a month
Employer-led detailed off-the-job training
Training Outcome:
Potential for full-time employment for the right candidate
Employer Description:Louis and Co put professionalism, honesty, transparency, and integrity are at the heart of everything they do. The company strategy is to have one agent from valuation to completion. The team is built on invaluable relationships with solicitors, surveyors, and mortgage brokers, all crucial in holding a sale together. The company believe that great customer service is the key to a great customer experience. As a result, fall-through rates are low and many past sales have occurred purely through word of mouth and excellent service.Working Hours :Monday to Friday, 9.00am - 5.00pm.
Saturday, 9.00am - 1.00pm.
Day off in the week given to compensate for Saturday working.
Half an hour for lunch (Unpaid)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Initiative....Read more...
The Field Service Engineer role is based is working for a highly reputable and well established company. Paying upto £35k per year depending on experience. working Monday to Friday, the role is based out of the Haydock site on vehicles at customer locations. The Field Service Engineer role would be working on a mix of cars, vans and hgv’s , working with customers to conduct retro fits to vehicles and repairs on completed orders, these would include:
Towbars
Beacons
parking sensors
cameras
electrical fault finding
part swapping
Repair any conversions
The Field Service Engineer role is working for a vehicle conversion company that are looking for a skilled individual to carry out retro fits nationwide, you would be based at the Haydock site and scheduled jobs for customer sites.What you should expect as the Field Service Engineer
Supplied with a fully kitted van
Travelling to customer sites to repair and fit parts to vehicles
Working with nationwide customers
Flexible working opportunities
Permanent position
What we are looking for in the Field Service Engineer :
Electrical experience
Knowledge of vehicles
Punctual individual
Holds a clean driving licence
Strong attention to details
Familiar with working in a fast-paced environment
If you are interested in the Field Service Engineer role, please contact Maisie E3 Recruitment.....Read more...
Key Responsibilities
General Administration
Provide administrative support to the office team
Answer incoming telephone calls and direct enquiries appropriately
Respond to basic email enquiries or forward them to the relevant team member
Maintain organised digital and physical filing systems
Assist with scanning, copying, and preparing documents
Service & Operations Support
Assist with updating service records and job information within company systems
Support the coordination of engineers’ schedules when required
Help prepare documentation for service visits and repair works
Maintain accurate customer and asset records
Customer Service
Communicate professionally and courteously with customers
Assist with logging service requests and general enquiries
Support the team with follow-ups and customer administration
Finance Administration Support
Assist with preparing documentation relating to customer invoices
Support the team in monitoring overdue invoices
Contact customers politely to follow up on outstanding payments
Maintain accurate records of invoice follow-ups and communications
Compliance & Documentation
Assist with maintaining service and compliance documentation
Support the organisation and storage of company records
Ensure documentation is filed accurately and easy to retrieve
Learning & Development
Complete coursework required as part of the Business Administration apprenticeship
Attend training sessions provided through the apprenticeship programme
Develop professional skills including communication, organisation, and business systems
Training:As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:
Apprenticeship in Business Administrator
English and Maths if required
Training Outcome:Future Career Opportunities within the company include
Office Administrator
Service Coordinator
Operations Assistant
Business Support Administrator
Personal Assistant
Office Manager
Employer Description:Hampshire Lift Services is a growing independent lift engineering company, delivering high-quality maintenance and repair services across the South of England. We are known for our reliability, responsiveness, and commitment to developing our team, including investment in our own in-house training facility.Working Hours :Monday to Friday, 09:00 to 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is intended as a hybrid position, working par of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to customer calls, emails, and faxed requests.
Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.)
Accurately key orders into the system.
Check stock availability to confirm orders.
Make special requests such as color matching, special sales order process or (ERP) orders.
Ensure all orders are shipped and invoiced promptly and accurately.
Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders.
Be proactive in communicating changes to orders.
Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced.
Follow ISO required procedures as related to the customer service function.
Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
Suggest potential alternatives/solutions to customer concerns.
Supply MSDS upon request and as required.
Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
EDUCATION
High school diploma or general education degree (GED)
EXPERIENCE
A minimum of 2 years of customer service experience, preferably in a high-volume call center environment.
OTHER SKILLS AND ABILITIES:
Must be able to clearly communicate verbally and in written form in a professional manner.
Strong proficiency with Microsoft Office applications required.
Understanding of Lean Management Principles is an asset.
OTHER QUALIFICATIONS:
SAP Preferred
WORK LOCATION: Hybrid
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and occasionally lift up to 10 lbs.
The base salary range for applicants in this position generally ranges between $48,000 and $54,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online!....Read more...
Service work package planning and delivery specialist required to support manufacturing clients HVAC and temperature control equipment, systems and services.
You will join a team delivering climate solutions for buildings with a focus on customer experience and sales.
Requirements
Manufacturing or HVAC technician or Sales Engineer experience.
Customer service fulfilment background.
F Gas certification advantageous.
Responsibilities
Plan and allocate technicians to customer site for project work, installations, decommissioning and breakdowns.
Build and maintain strong relationships with customers.
Generate regular reports.....Read more...
Service work package planning and delivery specialist required to support manufacturing clients HVAC and temperature control equipment, systems and services.
You will join a team delivering climate solutions for buildings with a focus on customer experience and sales.
Requirements
Manufacturing or HVAC technician or Sales Engineer experience.
Customer service fulfilment background.
F Gas certification advantageous.
Responsibilities
Plan and allocate technicians to customer site for project work, installations, decommissioning and breakdowns.
Build and maintain strong relationships with customers.
Generate regular reports.....Read more...
Customer Service Administrator£25,625 per annum 40 hours per week Wheelchair Service Centre Ashford TN23 6LLPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department. Your role may include:Main Duties and ResponsibilitiesRaising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.Undertake the job inline with company competencies as follows:
Achieves business results and adds value to the service.Focuses on internal and external customers.Builds and maintains effective teamwork with colleagues.Embraces change.Performs duties according to all company policies, procedures and instructions.
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.Key Performance IndicatorsOrders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner.Person RequiredSkills
Excellent customer service skills.Excellent communication skills to interact with internal staff and departments, prescribers and service users.Must be able to work on own initiative as well as part of a team.Computer literate with good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Knowledge
Previous experience within a busy customer service department.Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.Experience in a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
You’ll be working with an established global machinery manufacturer supplying specialist equipment to manufacturers across the UK and internationally. As Technical Support Manager you'll oversee customer service operations, working alongside a skilled engineering team, solving issues and organising the team.Your Role as Technical Support Manager will include:
Main contact for customers regarding breakdowns, service and installations
Coordinate engineers, installations and service schedules
Provide technical support and manage service requests
Work with sales, spare parts and engineering teams to resolve issues
The successful Technical Support Manager will need:
Experience in service coordination or technical support within packaging machinery or similar engineering
Mechanical and electrical understanding
Strong communication and organisational skills
Confident handling customer issues and escalations
Please apply or call Ryan Powlett on 0203 813 7931
Key Words: Technical Support, Customer Support, Service Coordination, Industrial Machinery, Packaging Machinery, Installation Coordination, Technical Manager, Service Supervisor, Breakdown Support, FMCG, Food, Pharma, Automation, Engineering, Wiltshire, Swindon.This vacancy is being advertised by Future Engineering Recruitment. The services of Future Engineering Recruitment are that of an Employment Agency. Please visit our website at futureengineer.co.uk to view other positions we are currently handling.Future Engineering Recruitment can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavor to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
This role supports the office team with day-to-day administration
Assisting customer account managers with contract information– advising on meter readings, machine usage, service and repair history to support new sales
Dealing with finance lenders and submitting documents
Raising invoices for new sales, data entry, setting up customer contracts, contacting customers by phone and email to obtain meter readings, and updating company service software ensuring that the meter readings are entered correctly, assisting with general office tasks
Scanning contracts and other documents in to our customer database and archiving the contracts in to filing room
Training:
Business Administrator Level 3 Standard
Work Based Training
Monthly Tutor/Assessor Sessions
Training Outcome:Successful apprentices often progress into permanent roles, with the chance to develop into senior administration or customer support positions. You will gain valuable experience and a nationally recognised qualification, giving a clear path for your long-term career.Employer Description:Gary HusseyGROUP MANAGING DIRECTOREuro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place.
We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity.To this end, our reputation has become your guarantee.Working Hours :Monday- Friday 8:30am- 5:30pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Accuracy with data entry....Read more...
Working within the Shrewsbury location as a Customer Service Apprentice
Communicating with customers/clients face-to-face,via emails/digitally, telephone and also in person with other departments and service users
Completing documentation/administrative tasks
Use of IT Systems, including Microsoft Office
Assisting customers at the trade counter
Learning products and services available to customers
Learning how to deal with all types of enquiries
Logging orders onto the system/ stores management systems
Chasing parts and orders and learning all system processes
Learning and gaining knowledge of products
Building skills with communications and customer relations
Some picking and packing of goods/products
General housekeeping duties
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Functional Skills maths & English Level 2 (If Required)
Min 20% OTJT
EPA
No day release- inhouse training
Training Outcome:
Can progress within business depending on business needs and performance
Employer Description:Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.Working Hours :Monday - Friday, 8.30am - 5.30pm.
1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
JOB DESCRIPTION
General Purpose of Position:
The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties and Responsibilities:
Ensure both the company and clients adhere to contract / specs Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate Maintain up-to-date knowledge of company products and services Effectively provide client support and communication Facilitate inter departmental communication to provide effective client support Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service Assist sales team with identifying opportunities to up-sell / cross sell services and products Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements. Liaise between customers, contractors, sales reps and appropriate personnel Interacts with customers including contractors to provide support and information on an assigned product or service Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery Be familiar with other product and services to support staff of Client Relation Specialists Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders Performs other related duties as assigned Collaborate with regional sales resources to improve their customer service experience Escalate issues or situations as appropriate Understand contractor, sales representative and customer perspectives to improve their order experience Build relationships directly with contractors, sales representatives, customers and internal staff
Experience and Education:
1 to 2 years experience and/or training in this type of work High School Diploma or GED Strong verbal and excellent written communication skills; strong attention to detail Excellent time management skills Excellent customer service skills Ability to develop working relationships at multiple levels of the organization Collaborative team player with the ability to build consensus Proficient with Microsoft Office Suite and SAP Ability to handle change and ambiguity Effective in a fast paced environment Ability to be self-directed and motivated Ability to work at a focused and continuous pace The salary range for applicants in this position generally ranges between $56,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
