Senior Service Advisor

An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support. As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience. This full-time permanent role offers a salary range of OTE £25,000 - £50,000 and benefits. You will be responsible for: ? Acting as the main point of contact for customers attending the service department ? Coordinating workshop bookings and monitoring vehicle progress to agreed timescales ? Keeping customers informed throughout the day via appropriate communication channels ? Explaining completed work clearly at vehicle handover and arranging onward mobility where required ? Promoting essential repairs and maintenance in a professional, ethical manner ? Ensuring job cards, invoices and service records are completed accurately ? Supporting workflow within the department and assisting with more complex customer queries What we are looking for: ? Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role. ? Have 3 years of experience in a franchised or main dealership environment ? Strong knowledge of aftersales processes and workshop operations ? Leadership capability or experience supporting a Service Manager ? A consistent track record of achieving service KPIs and upselling objectives ? The ability to manage multiple customers and priorities in a fast-paced setting ? A full UK driving licence Shift: ? Monday to Friday: 08:00 - 18:00 ? Saturdays: 1 in 3 rota, 08:00 - 12:30 What's on offer: ? Competitive salary ? Bonus potential ? Generous holiday allowance plus bank holidays ? Company pension scheme ? Staff discounts on vehicles, servicing, parts and related products ? Refer