Customer Service Advisor

Tudor Employment Agency are currently seeking a proactive and customer‑focused Customer Service Advisor to work for our client based in Sheffield, S4.

The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.

Rate of pay: £12.21 per hour
Hours of work: Monday to Friday – Working Hours between 8.00am and 6.00pm on a weekly rota basis

Key Responsibilities for the Customer Service Advisor:

Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when requiredProcessing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by Veolia on behalf of Sheffield City CouncilCarrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achievedDealing with incoming calls in a professional, timely and friendly manner for both internal and external customersResponding promptly and effectively to customer enquiriesHandling and resolving complaints at the first point of contact wherever possible, ensuring customer satisfaction and business requirements are metObtaining and evaluating relevant information to resolve service issues efficientlyProcessing service requests, enquiries and complaints, ensuring all information is recorded accurately and passed to relevant teamsLiaising with internal stakeholders such as Operations and Systems Support to ensure work is completed and database amendments are made correctlyCarrying out call‑backs to customers to provide updates on progressCommunicating expected timescales for resolution clearly and professionallyMaintaining full awareness of all processes and ensuring high standards of service quality at all timesSupporting the management of a customer base of approximately 240,000 properties across Sheffield

Key Skills for the Customer Service Advisor:

Proven ability to deliver exceptional customer service across multiple communication channelsStrong listening skills and the ability to identify customer needs effectivelyAbility to work collaboratively within a team and remain calm under pressureExcellent organisational and planning skills, with the ability to prioritise tasksStrong interpersonal skills with high attention to detailProactive, adaptable and able to go the extra mile for customersFlexible and open to a broad range of tasks within a changing environmentConfident telephone manner with strong verbal communicationCompetent IT skills, including the ability to learn new systems quicklyAbility to take initiative with a genuine interest in delivering a first-class customer experience

How to Apply

In order to be considered for the Customer Service Advisor vacancy, or for further information, please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSA/04.

Applicants can also register online by clicking the link –
https://tinyurl.com/ONLINECOMTEMP1

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!