Key Responsibilities:
Photocopying / Copy typing / Data entry / Audio typing / File opening / Electronic filing / Archiving
Processing invoices / Preparing fee estimates
Archiving/ Preparing home files
Answer telephone calls from clients & 3rd parties, take messages and pass messages to relevant individuals within the team
Support the team with the arrangement of business development and marketing activities where required
Work closely with other members of the team to ensure work is completed effectively and efficiently
Liaise with member of the wider Residential team and other teams across the business
Ensure that all working processes and practices comply with relevant quality and service standards
Complete any work as required by your Assessor and Department
Head in order to successfully complete your apprenticeship qualification
Any other reasonable duties as requested by Head of Department or Fee Earners
Company Benefits:
25 Days additional Holiday (January - December)
Additional 1.5 days to be taken between Christmas and New year
Flexible working policy
Employee assistance program
Healthcare cash plan
Buying/selling annual leave (up to 1 week)
Cycle to work
Life assurance from start date (4x salary in the event of death in service)
Pension scheme - after 3 months you will be auto enroled into
RWK Goodman's pension scheme
Discretionary profit and performance related bonus
Referral bonus scheme
Recruitment bonus scheme (if you refer someone to work at RWK and they successfully pass probation)
Birthday day off
Season ticket load (interest free) up to £10,00 per annum (available after probation)
Discounted conveyancing Fees (available after probation)
Training:Business Administrator Level 3 Apprenticeship Standard with Legal pathwaysTraining Outcome:You will be encouraged to develop in your role through on the job training, external training (if appropriate) & meeting business development objectivesEmployer Description:RWK are a progressive UK Top 100 law firm known for our commercial, private client, clinical negligence and personal injury work. The firm has 450 people with offices in Bath, Oxford, London, Swindon and Marlborough. At Royds Withy King, people come first. The brand is built around being ‘Ahead of the Curve’. They also pride themselves on providing a brilliant place to work and recognise that investing in their people and their career is the only way they can succeed in achieving what is best for their clients.Working Hours :Monday - Friday between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey.
There are 3 main elements to this role:
Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls
Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products
Being part of the primary support team for the Protect product. This includes software support, hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales
This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services Team Lead. This team is based out of the Rochdale office and requires an element of physical hardware set up and distribution. Therefore, it is expected you will be in the physical office for most days. Exceptions for this include those on an apprenticeship who will receive a day a week to work from home on work related to their apprenticeship course and exceptions agreed with your manager.
Daily tasks will include:
Supporting customers using the internal ticketing system
Communicating with customers via telephone and email providing end user customer support and product information
Device hardware provisioning, testing, and repairing
Creating and updating ad hoc customer and internal reports
Stock management
Assisting the Project Manager with new and existing client projects for Protect hardware
Preparing and distributing customer reports
Importing and updating existing data in a database using a GUI and bespoke tools
Ticket communication management
Engaging with smaller customers on an ad hoc basis to understand and resolve issues
Communicating with multiple support teams regarding triage incidents and requests
Actioning tickets that are classed as 1.5 line for all other TM products
Swapping between triage and Protect support
Work to SLAs
Ensuring customer interactions are logged and recorded against tickets
We will provide full support to develop and gain experience with other Total Mobile products.Training:You will work towards a level 3 Business Administrator Standard which will consist of monthly lessons on a day release to Rochdale Training.Training Outcome:To be confirmed upon successful completion of the apprenticeship.Employer Description:Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and Ireland, and we support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. We are the UK leader as we have an integrated product suite within FSM that has been crafted together through organic growth and seven strategic acquisitions over the past number of years. This has made us one of the fastest growing software houses in the UK. This is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US.Working Hours :37-hours per week Monday - Friday, working hours TBCSkills: Attention to detail,Customer care skills,Number skills,Ability to work under pressure,Health and Safety Knowledge,Experience is desirable....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Sales Coordinator (Prebuck) performs support duties critical to the sales process for Prebuck and related products. Responsibilities include but are not limited to ensuring data integrity, setting up new customers, preparing regular reports and dashboards, supporting SalesForce.com (acting as a system administrator as required), assisting with freight and logistics, coordinating estimates, preparing job quotes, following-up on orders and providing support for production schedules.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform general administration and coordination activities for the sales and plant operations teams as well as product management, marketing and other departments in support of revenue generation projects and initiatives. This may include but not be limited to fielding and directing incoming phone calls to the appropriate subject matter expert, developing presentations, scheduling site visits or deliveries, following up on open issues, approving invoices or expenses, coordinating local events, approving invoices or expenses, resolving interdepartmental issues, etc. Coordinate day-to-day activities with production, estimators, sales, and customers. Collaborate with customer service on custom order entries and assist with customer sign-off/approvals as needed. Prepare sales and freight quotes. Schedule and coordinate product deliveries to project sites including the procurement of shipping and logistics services. Schedule field technical resources and communicate site schedules with customer as necessary. Perform new customer set-ups and maintain accurate customer data in related systems. Act as a designated power user for SalesForce.com. Leverage related SAP functions for procurement, sales, KPIs, customer details, etc. Provide regular reporting of critical information utilizing SAP, Salesforce.com, and other relevant internal/external systems platforms (i.e. sales reports, opportunity pipeline charts, etc.) Coordinate production based on project wins, ensuring orders are scheduled and shipped in accordance with customer expectations. Maintain inventory levels and procure raw materials to ensure adequate inventory. Update the Resource Center with new account requests; order approvals; product literature, apparel and promotional items; TremBox presentations, product catalogs, etc. as needed.
EDUCATION REQUIREMENT:
Associates degree or equivalent from two-year college or technical school required, Bachelors degree preferred.
EXPERIENCE REQUIREMENT:
Minimum two years' experience in an administrative support role, project coordination, or similar capacity
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Excellent interpersonal and communication skills required (written and verbal). Strong organization skills with the ability to multitask and prioritize work to complete assignments in a timely, accurate manner. Ability to thrive in a fast-paced work environment with changing priorities and to work as a team. Advanced proficiency using SAP, SalesForce.com, Modus, and database management experience preferred. Advanced proficiency using MS Office (Outlook, Word, Excel, PowerPoint). SharePoint experience preferred. Excellent customer service skills including the ability to interact effectively with individuals at all levels of the organization.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and lift up to 25 lbs. occasionally.
ADDITIONAL INFORMATION: This position will work out of our Grand Rapids, MI manufacturing facility.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $52,960 and $66,200 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
Front-of-house reception duties
General administration and clerical support
Managing communications including calls, emails, and post
Drafting documents and correspondence to a high standard
Supporting the senior leadership team with administrative tasks
Maintaining confidentiality and safeguarding at all times
Desired Skills & Personal Qualities:
Strong written and verbal communication skills
Good numeracy and literacy (ideally GCSE English and Maths or equivalent)
Highly organised with excellent attention to detail
Confident using Microsoft Office (Word, Excel, PowerPoint)
Ability to work independently and take initiative
Strong interpersonal skills and a positive, professional manner
Experience in customer service or administration (desirable)
Knowledge of school systems and safeguarding practices (beneficial but not essential)
Training:The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification. This will include any necessary Functional Skills training that may be required.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 9 am till 3:30 pm with a 30-minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Reliable....Read more...
Learn how to handle inbound and outbound calls for multiple areas
Learn how to manage our mailboxes and how to respond to supporter queries
Learn how to prepare and send letters in response to our supporters
Learn how to process payments using a number of payment platforms
Learn about compliance
Learn how to process non-financial and financial transactions
Learn how to sort, open, process and scan incoming and outgoing post
Learn how to capture and maintain sensitive supporter information through our database
Learn how to pack and send fulfilment orders including printing multiple letters
Responsible for managing time effectively
Responsible for completing coursework in a timely manner
Attend college or meetings with your course assessor when required
Complete of the job training where required
Be an ambassador for the apprenticeship scheme and positive representative for Support Services and mentor to future apprentices
Help provide an excellent experience and Service for our supporters
Help identify, develop and build effective relationships with colleagues within the team and other departments
Foster effective relationships internally and externally to engage with a range of audiences and individuals
You will also be an ambassador for the apprenticeship scheme
Responsible for maintaining systems and records
Responsible for fostering effective relationships with supporters and colleagues across the organisation
Training:
Office Based
On and Off the Job Training
Business Administrator Level 3
Training Outcome:Support Services is the gateway to many positions within the Trust. It can lead to numerous positions. Previous Apprentices have gone on to become People Partners, Quality Leads, Membership Journey Managers and Legacy Officers.Employer Description:The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.Working Hours :8.30am - 5.00pm, Monday - Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Answering the phone
Being the first point of contact to visitors
Producing tenders
Dealing with incoming/outgoing post
Photocopying, binding, electronic filing and archiving
Ordering weekly shopping
Assisting with meeting arrangements
Manage stationary stock, and keeping all stock sheets up to date
Any general ad hoc duties to provide support to the whole team as required
Training:Business Administrator Level 3 Apprenticeship Standard:
Our programme offers a blended curriculum combining engaging online classes with adapted 1:1 support from a dedicated tutor
This tutor collaborates with both apprentices and employers to create a tailored programme designed to support your progression
You’ll benefit from at least 6 hours of weekly training or study time during your working hours
Training Outcome:
Potential for permanent employment for the right candidate.You could progress from the apprenticeship to become an admin assistant
You could also move into other departments, like accounting or Health & Safety
Diploma of Higher Education / Foundation Degree (Level 4/5).
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers
Employer Description:Consult Construct focuses on high quality construction, energy and surveying consultancy for a wide range of clients purchasing and building all types of property. We are an independent firm Regulated by the Royal Institution of Chartered Surveyors. We provide comprehensive surveying, project management, energy efficiency and design advice for commercial, public and residential property sectors. Our team have a vast array of professional property experience across the UK and a strong reputation for a highly responsive hands-on service.
We deliver high quality consultancy and construction projects. We work with a large variety of clients including home owners, commercial businesses, the public sector and private contractors.Working Hours :Monday - Friday, 9.00am – 5.30pm
1 hour for lunch unpaid.
6 hours of obligatory training to be agreed week on week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities
Accurately inputting customer and service data into our business systems
Supporting with the day-to-day administration of waste collection and recycling processes
Managing and maintaining digital and paper-based files and records
Assisting in the use of bespoke industry software and internal timber and recycling systems
Providing general office support including answering phones, handling emails, and preparing documents
Supporting team members across different departments with administrative tasks
Developing an understanding of sustainable business practices and compliance in the waste sector
What We’re Looking For
Strong organisational skills with keen attention to detail
Confidence using computers and Microsoft Office applications (Word, Excel, Outlook)
Willingness to learn and take initiative
Good communication skills and a professional attitude
Ability to work independently and as part of a team
GCSEs in English and maths (or equivalent) are preferred
What You’ll Gain
Hands-on experience in a dynamic, environmentally-focused company
Supportive mentoring and on-the-job training
Opportunity to work towards a Level 3 Business Administrator Apprenticeship qualification
A positive and inclusive workplace with potential for long-term career growth
Exposure to a fast-growing industry that makes a real impact on the environment
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
On completion of the apprenticeship there may be the opportunity to progress further with the company into a full time permanent position
Employer Description:At S&J Synergy, we are proud to be one of the region’s leading providers of sustainable waste management and recycling solutions. Built on strong family values and over 20 years of industry expertise, we are committed to delivering environmentally responsible services that help businesses reduce waste, lower carbon emissions, and work towards a circular economy.Working Hours :Monday to Friday
8:00am-17:00pm
With one hour lunchSkills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills....Read more...
This is a varied and interesting role covering all aspects of medical reception duties using an internal system, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.
As part of the apprenticeship, full training will be provided to undertake the role, which will include but is not limited to:
Making appointments and dealing with queries
Prescription requests
Handling incoming and outgoing post
Greeting and directing patients and visitors
Inputting and extracting information from the practice computer system
Scanning letters in patients' records
Actioning internal tasks on a daily basis
Data inputting
This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.Training:The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship.
If you have not achieved a GCSE grade 4 (C) in English and maths or equivalent, you will be required to complete Functional Skills Level 2 in English and maths.
As part of the Level 3 Business Administrator apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.
End-Point Assessment (EPA):
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.
This includes:
Knowledge Test
Professional Discussion
Project Presentation
Training Outcome:With experience and further training, you could become an administration manager, office manager or GP practice manager.
You could also move into roles in finance or HR within the NHS.Employer Description:Greenlands Surgery is a progressive GP Surgery, offering excellent professional services to all. They aim to deliver equitable, patient-driven, high-quality and caring primary health care services without prejudice to the patients of our practice. Reactive to change and capable of innovation, creativity, and offering truly reflective patient services.Working Hours :Greenlands Surgery is open 09:30 - 17:00 on Monday, Tuesday, Thursday and Friday and 09:30 - 18:30 on Wednesday. Hours will vary between these times on a rotational basis (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
The team in Gloucester are a close-knit team that take pride in their ability to deliver a first-class service to our customers. Here at PIB we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.
Our office is based in the centre of Gloucester overlooking the historic quays and is accessible by car or bus. For those looking to travel by car, we have car parking.
This role will be in our Customer Service team and alongside your Apprenticeship will on a daily basis talk to our customers on the phone, by email, and through Live Chat, making sure they always have a great experience with us. You will also be studying towards a Business Administration Apprentice.
Duties:
Talk to customers on the phone, by email, and through Live Chat to help them buy, keep, or change their insurance policies
Give customers clear and honest information about our products so they can choose what’s best for them
Work towards goals set by your manager, such as how many sales you make or how happy customers are with your help
Make sure every customer has a good experience when they contact us
Always treat customers with respect and fairness
Keep learning new things and complete any required training for your job
Help create a positive and friendly atmosphere in your team.
Learn about our products and systems by taking part in regular training
Follow all company rules and laws and tell your manager if you notice anything wrong
Be able to work well on your own and with your team
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Potential for a full-time role on completion
Employer Description:Where Ambition Meets Opportunity! PIB Group is a dynamic and fast-growing insurance company. Our Apprenticeship scheme offering ambitious individuals the chance to kick start careers. We’re all about big ideas, bold moves, and building something amazing together.
As part of PIB Group, you’ll join a supportive and innovative environment where learning and development are at the heart of everything we do. Our Early in Careers Apprentice scheme is designed to provide hands-on experience, industry-recognised qualifications, and mentorship from experienced professionals in your chosen area. You’ll gain valuable insights into the insurance industry and the different supporting departments such as Data, ESG, Finance, HR/People…… the list goes on! As a PIB Apprentice you will develop essential skills, and be part of a team that values collaboration, creativity, and excellence.
Here at PIB, your ideas matter, your expertise is celebrated, and you’ll have the freedom to push boundaries and make a real impact. Since our journey began in 2015. We’re creating a home for Europe’s top insurance innovators, where ambition, innovation, and teamwork come together to shape the future of the industry, why not become part of our future and apply for one of our exciting Apprenticeships!
As well as our competitive salary a PIB Apprenticeship also offers a completion bonus, wardrobe allowance and many other exciting benefits! Why not look at our Apprenticeship website to see them all in more detail.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Effective personal planning,Accuracy,Microsoft Office Suite,An appetite to learn,An inquisitive nature,Willingness to ask questions....Read more...
This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business.
Principal Duties and Responsibilities:
Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date
Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required
Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements
Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them
Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc.
Liaise with tenants and other data subjects on queries or concerns relating to data protection requests
Scan, photocopy and maintain documents in line with data protection guidelines
Deal with basic office management such as stationery supplies and post
Use the IT systems to maintain records as required
Always maintain confidentiality and handle all information in accordance with the Data Protection Policy
Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate
Leadership and Corporate Responsibilities
Work effectively with other team members to meet deadlines and provide excellent customer service
Maintain strong links and working relationships with internal customers
Promote and lead by example on equality, diversity and inclusion
Contribute to improving and implementing new/revised processes
Ensure adherence to data security and protection policies and processes
Special Instructions:
To uphold the vision and values of the emh group and emh homes
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
To ensure a safe working environment in accordance with Health and Safety Regulations
To attend fire drills and staff meetings
To attend training events as required
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
To respect the confidential nature of personal information
To recognise and promote emh group’s Equality and Diversity Strategy
Full training will be provided in all areas to meet with the apprenticeship programme.Training:
Business Administrator Level 3 Apprenticeship Standard
Functional skills in maths and English if required
Internal relevant training courses as required for the job
Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway
Employer Description:emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 9.00am - 5.00pm (Annualised hours Contract)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Throughout the apprenticeship, you’ll work at our Support Office within the Customer Success Team, where you will learn to:
Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer Service teams
Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports
Develop your technical skills to contribute to the business digital transformation project
Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
Understand and use project management tools and methodologies
Identify potential inefficiencies and suggest improvements, learning root cause analysis methods and Lean Principles
Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment
Training:You will complete a level 3 Business Administrator Apprenticeship Standard. This programme will be delivered using a combination of:
Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
Industry-recognised training leading to an apprenticeship qualification. You will attend training workshops both online and in person. These will take place within the workplace and at other training locations
On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification
Training Outcome:On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification. This would support the opportunity to progress to a Customer Success Analyst role.Employer Description:Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.Working Hours :In agreement with the manager, but Monday–Friday between the hours of 8.00am - 5.30pm e.g., 8.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Support day-to-day administration: data entry, document management, diary reminders / responses, and general record-keeping
Design and development of high quality, visually striking documentation: reports, training slides, presentations and online marketing materials
Support our IT administrator in basic trouble shooting and system maintenance
Handling internal / external calls and correspondence
Assist office management and housekeeping as directed to ensure a welcoming, tidy office and positive visitor / staff experience
Coordination of meetings, conferences, and appointments
Collaboration across teams to ensure seamless communication
Support execution of corporate projects e.g. facilities, marketing
Contribution to improvement of process and efficiency under our Quality Assurance practices
Help research relevant areas to feed into drafting items such as policies / procedures and company communications
Stay proactive and adaptable to tackle diverse tasks
There may also be the opportunity to support our accounts function where requested
Training:
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
Training Outcome:
This is a rare opportunity for growth and progression into a corporate position within a company that values diversity and inclusion. We offer real potential for the right candidate to move into more senior roles following a grounding within the administrative team
The role starts at entry level, with full training on top of course study time and offers scope to develop your professional skills and knowledge across our disciplines
Employer Description:We are a forward-thinking, growing SME operating from the vibrant East Midlands region, offering construction consultancy services and providing our employees a dynamic, inclusive atmosphere where they can thrive and contribute to our collective success.
With strong sustainability credentials and a commitment to making a positive impact, we recognize the importance of a strong administrative backbone to keep our operations running smoothly. We are committed to fostering a culture of continual professional development and collaboration, offering opportunities for growth and delivering exceptional client service.Working Hours :Monday to Friday 9am -5pmSkills: Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Customer Care Skills,Proactive,Artistic flair....Read more...
Planning & Purchasing Administrator – Leigh – Earn £12.98 to £14.42 per hour – Full Time - Immediate Start – Apply Now!Assist Resourcing are looking for Planning & Purchasing Administrators in Leigh to work with our client, who are a plastic products supplier in Leigh. Employee Benefits: Competitive Earnings: £12.98 to £14.42 per hourMonthly Site bonus (up to 5%)Company BonusExcellent Facilities: Comfortable break areasCasual DressFree, secure car parkingProfessional Development:On-going trainingFree upskilling opportunitiesAs well as offering a good work life balance, a welcoming team and Christmas shut down. Our client really do offer it all! Roles & Responsibilities:Purchasing and Planning activities:On receipt of sales orders from sales office - establish whether raw materials are on site and available to manufacture the jobDetermine most appropriate & efficient production line to plan the workFeed delivery date information back to Sales OfficeOrder any required raw materials, taking care to use correct supplier, pricing, volumes, and month of requirement.Regularly consult with production, technical and sales, to ensure that material is run to standard and on time.Stock checking on a monthly basis, receiving quantity data from warehouse, and cross checking that all items are present and correct.Any anomalies to be investigated, and the system to be updated where appropriate.Always maintaining standard raw material stock levels on site.To be able to cover other areas such as releasing sales ordersInteraction with key suppliers to discuss supply performance, pricing, volumes etc.Ad-hoc dutied include Accounts Data entry:Dealing with purchase invoices, accurately correlating invoices with goods in delivery notes, establishing the correct item and quantity has been received, and that the price is correct on the invoice to purchase order that was raisedInputting this into the accounting software, via the ERPCredit control – recording receipts from customers and allocating to the correct customer account. Maintaining records and chasing customers for overdue amountsMaintain and update company in-house databases and systems.Dealing with and responding to emailsInvoicing and dealing with queriesThe role will involve interaction with Production, Laboratory, Sales Office & Accounts / Finance. From the initial order phase through to delivery to customers and invoicing. Working Hours: You will be available to work Monday to Friday, 09:00 to 17:00. About you: To be considered for this role, you will be required to have 12 months experience in a similar role. You must be able to demonstrate experience in Customer Service, have good computer skills and have an excellent attention to detail. You will be positive, proactive and have a flexible approach to work. You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation. Interested?If you are looking for a new opportunity, why not click to apply today?....Read more...
Support our officers and soldiers through administrative support
Support the chain of command with their decision-making
Expect global deployment on exercise or operations, or even to an Embassy
Training:Step 1:
Basic training will teach you how to be a soldier. This covers everything from fieldcraft to how to handle a rifle. If you join as a Junior Soldier (under 17 years and 6 months), you’ll do a 23-week basic military training course at Harrogate
If you join as a Regular Soldier (over 17 years and 6 months), you’ll do the regular 14-week adult basic training
Step 2:
You have 15 weeks’ of specialist training at Worthy Down, Winchester, where you learn about military personnel and financial administration. You’re trained to use our information systems and will also get your Category B Driving licence (car). Later in your career, you can take recognised qualifications in Business Management and Human Resources. These include apprenticeships and degrees
Qualifications you could get after training:
Level 2 Certificate for Military Personnel Administrators
Level 3 Diploma for Military Personnel Administrators
Business Administration Apprenticeship – Level 2 or 3 including Functional Skills in maths, English and IT
Training is accredited by the Defence Awarding Organisation, Institute of Leadership and Management and Chartered Management Institute, ranging from Levels 4 to 7.
Personal development opportunity to undertake a foundation degree in HR Practice.
Opportunity to apply for accountancy training after qualifying period and selection.
Cat B Driving Licence.In the case of the AGC(SPS) , Service personnel will start L3 Business Administrator when they begin Initial Trade Training (ITT) and continue their learning during their first assignment.Training Outcome:
If you show the right commitment, skills and academic ability, you could become a Commissioned Officer
Members of the British Army are promoted on merit. Work hard, study hard, and you can rise through the ranks
Employer Description:Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges, ranging from support to the Police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day 365 days a year, we are always ready to serve. You belong here.Working Hours :Shift and working patterns may vary.
Working locations will vary nationally depending on the apprenticeship and working requirements.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
You will compile weekly payment schedule and starters & leavers report, check bank statements daily for payments due into the company from clients, finance companies and insurers and other tasks and duties as assigned from time to time.
Within recruitment, this requires timesheet processing and compliance.
In doing so recruitment admin handles all timesheet processing/queries & liaises with all candidates in obtaining all documents that are required to make candidates compliant in relation to all MSP requirements
In terms of timesheet processing this function helps to maximize the companies’ weekly profits by chasing candidates for outstanding timesheets.
In terms of compliance this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us, they would like to carry out an audit.
In regard to the Trevellyan team, this is support function in all elements of credit control and payments to the insurers.
In reference to accountancy this is a support role to accountants and clients in offering good customer service and administration in support of our accountancy services.
Job Responsibilities:
Downloading candidate timesheets
Process AWR changes & placement extensions
Create vendor adjustment forms
Teaching candidates how to submit timesheets on the online portals
Chase unprocessed timesheets from workers
Manage payment queries for candidates where applicable
Manage candidates holiday request forms and send completed forms to payroll
Sending out & chasing outstanding registration documents and references
Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
Deal with audits when they are requested by MSPs
Providing references for previous candidates
Manage task management schedules & task follow-up reporting
Run daily and weekly reports
Other tasks and duties as assigned from time to time
Check bank statements daily for payments due into the company from clients, finance companies and insurers
Diarise & chase payments with clients – 7-day SLA for payments
Ensure that all receipts and payments are placed in the credit control system
Reconcile all transactions with the credit control system
Ensure all insurance companies are paid at the end of the month via the statements
Ensure all statements are confirmed as correct and signed off
Ensure accurate and up to date client account files and database are kept
Carryout credit control duties to ensure payments received for our services
Invoicing for client services delivered in support of credit control
Maintain a portfolio of client’s payrolls weekly, bi-weekly and monthly
inbound/outbound customer service calls to our current clients, building relationships
Deal with external supplier queries, HMRC, DWP, courts and other agencies
Contacting customers over the telephone and via email with regards to potential new business
Deal with payroll queries from staff and contractors in a professional and timely manner
Calculations of statutory payments and processing P45 and P60’s and other year-end reports
Analysis of pay summary and pay slips
Upload RTI, FPS and EPS reports to HMRC and pension providers in a timely manner
Training:
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification
Full on the job training will be delivered
Off the job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Training Outcome:Full time position will be available after the successful completion of the apprenticeship. Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers.
Our offering to businesses includes:
Accountancy and Financial Management
IT Support and Cloud Computing
Recruitment
Business Start up
Payroll services
Marketing
Web Design and Development
Corporate Insurances
Employee Benefits Scheme
Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :You will be required to work Monday to Friday, 09:00am - 5:00pm, however you will be paid until 6:00pm to allow you to complete your apprenticeship course work.
40 hours a week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience....Read more...
Duties & Responsibilities
Creating new tenders and contracts on Job gen (soon to be obsolete) CRM & Easybop
Once an opportunity has been quoted, update Job gen, CRM & Easybop with scope, value and status changes
Entering new contract awards into COINS
Creating job paperwork packs, when project complete to compliance check paperwork ready for data entry
Scanning and saving all paperwork in a timely manner to the correct folders
Raise waste notes
Royal mail scanned paperwork to be sent to client within 5 days of completion
When project is complete check that all air monitoring has been received, where missing chase analyst for copies ASAP
Data entry into Multibase: exposures, personal monitoring for South & Midlands Offices
Data entry ‘other’: Smart waste (carbon footprint), mask check sheet, TBTs & HAVs
Take minutes and distribute for operations and supervisor meetings
Book parking, accommodation and other travel requirements
Create and submit expense claims for MD, and reconcile receipts for company cards monthly
Once credit cards have been reconciled for the month, check against the credit card tracker to ensure that all costs have been accounted for (DF expenses/ MasterCard/ Amex, Amazon account)
Reception and telephone duties
Ordering office stationery and consumables and input into COINS (stationery)
Holiday cover for contract coordinator role
Assure360 role to be further defined, it will encompass all of the above in a slightly different format
Personal Attributes
Organisational Skills
Attention to Detail
Communication Skills
Time Management
Reliability and Punctuality
Initiative
Professionalism
Knowledge
GCSEs (or equivalent) in English and maths
Experience with Microsoft Office (Word, Excel, Outlook)
Some previous admin, customer service, or office experience
Qualifications
A full UK Driving Licence is required due to the location of the office
Training Outcome:The completion of a Level 3 Business Administrator apprenticeship qualification is equivalent to 2 A Levels.
There will be additional learning opportunities after completion, such as an L4 apprenticeship, other training courses to upskill, or progress to a senior role within the wider company etc. Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday to Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative,Time Management,Reliability and Punctuality,Professionalism....Read more...
Are you ready to take your first step into the world of business support,events, and community impact?
Join Colbea, a not-for-profit organisation helping businesses across Essex thrive. We’re looking for a motivated and friendly Business Administration Apprentice to support our busy Business Support Programme Manager.
This is a hands-on role where you’ll learn essential skills and gain realexperience in a supportive environment — and play a key part in the exciting launch of Colbea’s new Digital Forum on Queen Street this Autumn.
Your role will include:
Booking business advice sessions, supporting training workshops and networking events
Answering phone calls and taking accurate notes
Keeping client records up to date using our CRM system
Helping analyse business advice data and preparing reports for local authorities and stakeholders
Supporting our marketing efforts (social media, newsletters andwebsite updates)
General office support: setting up meeting rooms, handling post, and greeting clients
Playing a vital role in the setup of our brand-new office at the Digital Forum
Why Colbea?
You’ll work closely with local councils and learn how we support the regional economy
You’ll gain behind-the-scenes insight into small business support, events and enterprise development
You’ll be part of a passionate, forward-thinking team making a difference across Tendring and Colchester
You’ll work from our new Queen Street base in the heart of Colchester’s digital and creative quarter
About you:
Organised, curious and great with people
Keen to develop admin, marketing and data skills
Comfortable with tech and happy to learn new systems
Excited to be part of a growing, impactful organisation
Find out more about us: colbea.co.uk/about-usLearn about our new space: colbea.co.uk/the-digital-forumTraining:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
Monthly classes at Colchester Institute (Colchester Campus)
Training Outcome:Following the apprenticeship, there may be opportunities to progress into a permanent Business Support or Marketing Assistant role at Colbea. The skills gained could also lead to careers in business administration, events coordination, customer service, or local government support roles across the wider industry.Employer Description:Established in 1982, Colbea is a not-for-profit business support and
enterprise agency designed to be an incubation centre for small to medium sized businesses. We provide office space, virtual tenancies, meeting/training room hire, business advice and training opportunities.
Colbea helps new businesses get off the ground and supports businesses to develop into successful ventures. Our sole aim is to see the economic
prosperity of the region improved through new business development.
We’re a small team of 5, operating across 2 business centres in Colchester and would welcome a new member to the team who’s willing to learn and can bring a fresh pair of eyes and energy!Working Hours :Monday to Friday 9am - 5pm with a one hour lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Initiative,Curiousity....Read more...
The key duties of this post will generally include:
Inputting orders and processing invoices for our 5 primary schools
Liaising with suppliers for order updates
Work to weekly deadlines for supplier payment processing
Support with any purchasing queries from staff
Support with credit control
Assistance with the year-end process
Assist and support the finance team
Answer and direct phone calls, taking messages to ensure an ongoing provision of a high quality service
Ad-Hoc duties as and when required
Such other responsibilities commensurate to the post
General
To participate in the performance and development review process, taking personal responsibility for identification of learning, development and training opportunities in discussion with line manager.
To comply with individual responsibilities, in accordance with the role, for health & safety in the workplace.
Ensure that all duties and services provided are in accordance with the Trust’s Equal Opportunities Policy.
The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
The duties above are neither exclusive nor exhaustive and the post holder may be required by the CEO to carry out appropriate duties within the context of the job, skills and grade.
These duties may be varied to meet the changing demands of the Trust at the reasonable discretion of the Chief Executive Officer.
This job description does not form part of the conditions of employment: it describes the way in which the post holder is expected and required to perform.
Where the postholder is disabled, every effort will be made to supply all necessary aids, adaptations or equipment to allow them to carry out all the duties of the job. If, however, a certain task proves to be unachievable, job redesign will be fully considered.Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There can be exciting career progression oportunities for the right candidate.Employer Description:Based in the heart of East Manchester, we are an ambitious and inclusive Multi Academy Trust. Just like the city we are proud to call home, we do things differently and we are looking for innovators and change-makers to join us on our mission as we look to grow our family.
Safeguarding Children
WOT is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Conditions of Service
Governed by the National Agreement on Pay and Conditions of Service, supplemented by local conditions as agreed by the Trust.
Special Conditions of Service
Because of the nature of the post, candidates are not entitled to withhold information regarding convictions by virtue of the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 as amended. Candidates are required to give details of any convictions and are expected to disclose such information at the appointment interview.
Because this post allows substantial access to children, candidates are required to comply with departmental procedures in relation to Police checks. If candidates are successful in their application, prior to taking up post they will be required to give written permission to the Department to ascertain details from the Metropolitan Police regarding any convictions against them and, as appropriate the nature of such convictions.
This role is covered under part 7 of the Immigration Act 2016 and therefore the ability to speak fluent spoken English is an essential requirement for this role.
Equal Opportunities
The postholder will be expected to carry out all duties in the context of and in compliance with the Trust Equalities policies.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Are you ready to step into a role where your organisational skills and project oversight directly shape successful outcomes? Imagine working in a supportive, structured environment where your efforts are recognised and rewarded - with a competitive salary, your birthday off, a company laptop and phone, and a NHS cash benefit plan after probation. Add 23 days' annual leave (plus bank holidays) and a group pension, and you've got a role that offers more than just a job - it offers balance, security, and growth. Join a company that's been a trusted IT partner in the retail space for over 20 years, working with some of the UK's most recognisable brands.European Information Technology is seeking a driven and detail-oriented Project Co-ordinator to join its team in Crayford. This is a full-time, office-based position ideal for someone who thrives in a fast-paced environment and enjoys managing projects from end to end.About the RoleThe ideal candidate will be responsible for planning, coordinating, and implementing projects within agreed budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. Strong administration and organisational skills essential.As a Project Co-ordinator, you'll be responsible for all aspects of delivery including booking engineer visits for projects alongside projects administrator, speaking directly to end user customers, ensuring each job is completed and finally, working on invoicing for end of project billing. Driving everything forward from planning to implementation, your actions will directly influence the efficiency and cost-effectiveness of the project.You will cover the day to day management of all project elements including both third party contractors and EIT employees engaged in site work, budgets and on-going reviews of the supporting paperwork process. Responsibilities
Working with Projects Team on further works EIT completeCompleting standardised stakeholder updates on all projectsMaintaining and monitoring project schedules, ensuring that all tasks are being completed on timeMonitoring project budget, including financial performance and resource planningOrganising and attending stakeholder meetings, taking minutes and distributingCompiling project status reports and presentations for senior management and clientsIdentifying and assessing project risks, and reporting to the Ops/Engineer DirectorProviding assistance with business development, including coordinating, tracking, and writing project proposalsProviding administrative support as needed, including filing paperwork and taking meeting notesHandling any risks and issues raisedUnderstanding of CRM system and managing customer expectationsEnsuring each job is complete with a sign off and photos of the installations in line with administration support staffWorking on any documentation that may assist with the process to ensure we continue to develop and improve upon our service deliveryAnswer and redirect all incoming calls and emails as appropriate
The main duties listed above are not intended to be exhaustive and may be revised in accordance with the requirements of the department and the company. Location
Permanent, full time positionStandard business hours (9am - 5.30pm)Office based - Crayford, DA1 4SL
The successful candidate will be rewarded with the following salary and benefits:
Salary of £30,000 - £34,000 per annum (dependent upon experience)Salary negotiable based on experience23 days' annual leave (plus bank holidays)Birthday off work (If it falls on a weekend the nearest Monday or Friday off)WPA Cash Benefit Healthcare Policy (upon successful probation)Group stakeholder pension (after three months)Company LaptopCompany Mobile PhoneCompany Credit Card for all business expenses (upon successful probation, if required)
All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean credit/criminal history. EIT Limited is an equal opportunities employer. About UsEuropean Information Technology has been in the retail environment for over 20 years and has a vast portfolio of clients we work with. Our aim is to provide a service to customers meeting their IT needs generally, but also including Installation of network infrastructure, Point of Sale rollouts, Maintenance, Chip & PIN deployments, WiFi and IT procurement. ....Read more...
Working alongside the Consultants and Client Support Executive team to deliver a high standard of service.
This includes:
Processing letters of authority
Actioning and acknowledging client queries
Processing withdrawals
Valuations
Liaise with 3rd party providers
Preparing client meeting packs
Processing of Death cases
Business processing
Supporting the team in writing basic reports
Take ownership of tasks , ensuring they are completed accurately, within expected deadlines, and the highest standard
Amending Client details - i.e. Change of address, change of name etc.
Maintaining data on Intelligent Office (CRM system) for all clients and reviewing consultant's client records to ensure these are kept accurate and up to date, to include contact details and review dates
Working closely with Consultants & Client Support Executive team ensuing together you provide a seamless service to the client
Update Consultant and Client on progress of cases
Daily contact with Consultants
Processing relevant documentation.
Input and maintain information to ensure internal systems and files are kept up to date and in the relevant place
To liaise directly with clients, solicitors and professional deputies via telephone, email and written correspondence
Manage the departments incoming and outgoing mail
Scanning, photocopying, filing of client related documents
Recording and processing client's cheques
Preparing and sending out invoices
Manage smaller pieces of work to completion, either standalone or as part of larger projects to support achievement of business objectives
Assist in maintaining guides and procedures
Person specification:
Knowledge and experience:
Experience in using standard MS office software products including Excel, Word and Outlook
Experience of providing administrative support in a busy office environment
Skills and abilities:
Ability to communicate effectively with a wide range of people including legal representatives
Excellent diary management, planning and organisational skills
Proven ability to work on own initiative
Ability to communicate effectively both orally and in writing
An excellent team player with an adaptable and flexible approach to work
Ability to build and develop effective working relationships at all levels
Have a keen eye for detail and an exceptional level of accuracy when producing documents and inputting data
Ability to understand and interpret complex information
Training:
Level 3 Business Administrator Apprenticeship, this will be a work based learning course with no day release at college required
You will be allocated 6 hour per week to undertake apprenticeship training
Training Outcome:
We are passionate about growth and aim to provide every employee with a clear development plan, with regular reviews that enable them to reach their career goals
Employer Description:About Frenkel Topping Group (FTG)
At FTG are believe in living our values every day. We are committed to our values as set out below and if you share our value and passion and are looking for a rewarding career where you can make a difference, then we invite you to join our team.
• Give it heart – we’ve built an army of passionate and empathetic people who go the extra mile for their clients and team.
• Show resilience – as individuals and a team we’re inspired by our clients who show resilience every day. Our agility, our work ethic and our appetite for problem solving means we always find a way.
• Make it easy – We’re pro-active and responsive and go above and beyond to make our client’s lives easier.
• Act with integrity – We do what we say we’ll do and we do it with great care and expertise. We are proud of our clients people and we honour the trust they put in us by delivering outstanding service and creating an amazing place to work.
• Respect – we treat our client and each other as individuals and we take the time to walk in that person’s shoes to understand how we can provide support.
• Think differently – we connect communities, champion collaboration in our industry and we’re big on learning and development. We’re big believers in nurturing grassroot talent.
Frenkel Topping Group is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
Frenkel Topping Group is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Self-motivation & drive,A desire to support clients,Enthusiatic,Flexible....Read more...
Duties & Responsibilities:
To provide support and assistance to the Learning and Development function in a wide range of administrative duties
To assist with all course administration, including monitoring training and compliance data, liaising with staff to book them onto training, maintaining training databases, and compiling reports
To assist with booking Amore staff on training courses, dealing with L&D queries by phone, e-mail and face to face
To assist with the administration of Amore’s e-learning platform including updating staff training records on our internal systems
To assist with pre-course administration including the collating and printing of L&D materials, processing bookings, issuing joining instructions and pre-course information to delegates, providing pre-course customer service to delegates and trainers and assisting with organising in-house training courses
Excellent knowledge of Excel to gather, analyse or present information
Providing administrative support for the evaluation of L&D activity
Your Responsibilities During your Apprenticeship:
Attending all on the job training and providing proof of your recorded hours
Completing all your learning activities, assignments and exams
Taking part in regular progress reviews with your employer and training provider at least every 12-weeks
Agreeing with your employer and training provider when you’re ready to take an end-point assessment
Knowing you’ll be assessed by an end-point assessment organisation (EPAO) at the end of your apprenticeship
Letting your employer know in advance if you can’t work
Letting your training provider know in advance if you aren’t able to attend OTJ training
Talking with your employer or training provider about any feedback, concerns or complaints you have
Qualifications, Skills and Experience:
You will need the following qualifications and experience:
Ideally be educated to GCSE or A level
Numerate
Good working knowledge of Microsoft Office packages (Word, PowerPoint, Excel)
Key personal skills:
The list of responsibilities above is not exhaustive; the role will appeal to those who are organised and who enjoy working within a team but are self-motivated and driven to be able to use their own initiative.
Proactive and eager to learn
Strong organisational skills
Time management skills
Able to work to deadlines
Drive and commitment to results
Strong verbal and written communication skills including excellent telephone manner
Equality and Diversity:
It is the responsibility of the post holder to promote equality and diversity as part of their role.
The post holder will undertake their duties in full accordance with the Amore’s policies and procedures relating to equal opportunity and diversity.
Health and Safety:
To promote health, safety and welfare
To undertake their duties and responsibilities in full accordance with the Amore’s Health and Safety Policy and Procedures
Training:Business Administrator Level 3.
Training delivery is remote, based on a blended model of one-to-one sessions, group sessions, webinars, online courses, video, and additional support as required.
The role is fully office based located at Evan House, Sutton Quays Business Park, Sutton Weaver, WA7 3EH. This is where the training will take place.
The apprentice will meet the tutor every 3-4 weeks on Teams but would be able to contact the tutor for any support in between the meet ups.Training Outcome:If the applicant excels in the apprenticeship and during this time highlights that they have the right skills set, knowledge and attitudes and values to show that they would be an asset for the organisation, then there may be the opportunity of a full-time position within the organisation, though this will be assessed and evaluated throughout the apprenticeship and the organisations business needs to warrant if a full-time position is required.Employer Description:Amore Complex Care provide CQC regulated activities to supported living services to adults and children with a range of complex needs. This includes mental health needs, autism, challenging and emotional behaviours, acquired brain injuries and learning disabilities.Working Hours :Monday to Friday 8:00am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Are you an experienced Systems Administrator or Application Support Analyst? Do you have specific experience of supporting and taking responsibility for key business software applications using in the public sector such as Accounting & Exchequer, HR & Payroll, CRM, EDRMS, Property & Asset Management, Planning or similar? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems Administrator to act as liaison during a core business systems implementation before taking responsibility for the support applications at a Social Enterprise in the East Midlands. This role is offered as a twelve-month fixed term salaried contract.
The purpose of the role will be to ensure that key line of business software applications function efficiently, are continuously improved, and that staff embers are well trained and supported to ensure a high level of performance. Your day-to-day activities will include acting as implementation liaison, systems maintenance, help desk support, data analysis and reporting, acting as subject matter expert, training and mentoring, documentation, process and systems enhancements, and third-party supplier engagement.
Must Have
Experience providing 1st /2nd line support or systems administration on software applications, such as, but not limited to, Financial Accountancy & Exchequer, CRM, ERP, HR, Payroll, EDRMS, Procurement, Supply Chain, Property & Asset Management, Planning, or any other bespoke application area.
Office 365 applications or cloud software
Help desk support, or incident/problem management.
Nice to Have, but not essential
3rd line support experience
Business or Systems Analysis
Integration
SQL/SQL Server
BI/Reporting tools such as SSRS, Business Objects, Crystal Reports, Power BI, etc
Salesforce
Experience of supporting property/exchequer applications vended by the likes of NEC, MRI/Capita, Civica.
Planning or Geographical Information Systems
ITIL experience.
As an individual you will be an excellent communicator with a positive can do attitude, excellent problem-solving skills, and a desire to give a good customer services. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly and socially-focused organisation embarking on a period of system enhancements designed to provide a better service to customers. This role is predominantly office based, with travel to the office in the East Midlands likely 2/3 times a week. In return you will receive a competitive salary, generous pension contributions and holiday allowance, autonomy to undertake your role, and positive working environment. To take advantage of this fixed term salaried contract opportunity, then please apply immediately as interview slots are available immediately for suitable applicants.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
