Act as first point of contact for residents reporting repairs via phone, email, or online systems
Log all repair requests accurately using the Housing Association’s repairs management system
Schedule and allocate repair jobs to internal operatives or external contractors
Ensure tenants are informed of appointment times, delays, or follow-ups
Process and monitor work orders, including urgent, routine, and planned repairs
Support the team in analysing repair trends and contractor performance
Handle invoice checking and purchase order administration where required
Maintain accurate and up-to-date records of all communications and repairs activity
Escalate issues such as repeat repairs, access problems, or safeguarding concerns
Support delivery of cyclical and compliance works
Assist with tenant communications, feedback surveys, and service improvement actions
Training:This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15.
Level 3 Business Administrator Standard
Behaviour, Skills and Knowledge
Training Outcome:There is an opportunity to secure a permanent position after successfully completing the apprenticeship. Employer Description:We are committed to making sure that we are a great landlord by offering affordable, well maintained and managed homes
We are also focused on building more homes so as many people as possible can meet their housing needs in the East End of London.
The name Gateway Housing Association is a reflection of:
Our belief that decent affordable housing is the gateway into a good quality of life for people on below average incomes.
Tower Hamlets having traditionally been a gateway for migrant communities entering the UK.
Gateway Housing Associations also operates in East London, which forms part of the Thames Gateway region.Working Hours :Monday to Friday 9.00am to 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The tasks that the apprentice will be dealing with include, but won’t be limited to:
Maintain accurate property records and contribute to asset management
Handle enquiries from tenants and other officers by telephone or email regarding boundary disputes, invoices, land ownership, licence renewals, drainage etc.
Type up instructions to Legal Services for general enquiries including lease matters, licence renewals, licence to alter etc.
Review licences and leases to answer simple queries regarding responsibility and consent to works
Raise requisitions instructing Financial Services to create invoices for rent, service charges, building insurance etc.
Collate data from the Asset Register to assist with responding to FOI requests
Training:
Business Administrator Level 3
Within the first 15-months additional training is delivered at Loughborough College, one morning a week for 12-weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor
Training Outcome:The successful candidate will be eligible to apply for internal vacancies that are advertised at the Council.
Also, a good knowledge of Corporate Asset Management can follow several career paths depending on interests and qualifications. Typical progressions routes may include Estate Surveyor, Estate Manager, Facilities Management, Project Management etc. Employer Description:Harborough District Council (HDC) is a small rural based Local Authority the main office is based in Market Harborough. The role of HDC is to support the residents of the district. The Council supports the residents of the whole 240 square miles with waste management, planning, housing, council tax, Leisure services as well as running elections and electoral registration.Working Hours :Monday - Friday: 9am - 5pm (with a 30-minute unpaid lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are on the lookout for an amazing Apprentice Client Services Executive to join our busy team in Basingstoke. The role is varied and would suit someone with an interest in Customer Services and Business Administration. The ACSE will initially support the current CSE team with adhoc duties and, with ongoing training and support be responsible for organising the production and delivery of various print campaigns. The job will involve guiding our clients through the entire production process, liaising between them and our supply chain on artwork approval, production, and delivery. The successful candidate will be the first point of contact throughout the production process, and we are looking for someone who is fully customer-centric, who cares about delivering a fantastic client experience. Applicants will need to be able to demonstrate they can work well under pressure, being able to prioritise many tasks effectively. A keen eye for detail is a must, and you should feel comfortable talking to people at all levels within an organisation.
No experience necessary as full training will be given
Key responsibilities
Project Management of Print Campaigns
Creating Purchase Orders, Order Confirmations and Invoices
Updating and maintaining the CRM with up-to-date project notes
Communicating with clients and suppliers through phone and email
Prioritisation of tasks
Asking for feedback on completed jobs
Reporting to the CS Manager
Training:Level 3 Business Administrator apprenticeship. Training will take place at the employer's site, with the business trainer going to the site.
The apprentice will have monthly meetings with their business trainer where they will be assessed through both practical training and assessment at work.Training Outcome:This apprenticeship can lead to further career opportunities such as management or senior support roles.Employer Description:Clone is an independent, full-service marketing services agency intent on creating impact for you and your brand. Our expertise and experience allow us to produce the courageous, creative solutions that modern brands require.Working Hours :Your normal hours of work are 40 per week (excluding unpaid breaks). Your normal pattern of work will be Monday to Friday 9.00 a.m. – 5.30 p.m. or as advised by your Line Manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Professional telephone manner,Polite....Read more...
Provide administrative support for the B2B team with a particular focus on independent Accounts, ensuring that all deadlines, including sample requests, line sheets, supporting documents, and customer enquiries, are responded to in a timely and accurate manner
Work closely with relevant Account Managers, including the upper management who work with some of our customers, to ensure that their administrative tasks are taken care of
Keep track of sales reports and communicate any important information to the relevant stakeholders
Actively help the company work on re-engaging our inactive customers (customers who haven’t placed an order with us in over 12 months), including customers who are about to become inactive, in order to obtain orders and maximise opportunities to grow their account with the company
Manage the wholesale inbox and provide pre- and post-sales support where required
Assist with tracking year-on-year performance, ensuring that accounts continue to grow and remain profitable for the business
Assist in any marketing activities in relation to B2B when required (including newsletters and other PR activities)
Proactively help manage the inactive B2B customer pool, ensuring that they are happy with the service and quality, and help resolve any issues effectively and in a timely manner by liaising with relevant stakeholders
To regularly review set KPI’s, prepare regular activity reports and metrics and report directly to the Line Manager
To undertake ad hoc projects as required in order to meet the needs of the business
To contribute to process and systems development, through making suggestions and recommendations to the directors, in order to assist in the growth and success of the company
To assist colleagues and to support the company generally, through undertaking additional duties and tasks from time to time as and when required
Training:Business Administrator Level 3.Training Outcome:To become a full-time member of our admin team as we grow. We are currently seeing record levels of growth so there is plenty of opportunity to progress.Employer Description:We are a greeting card and stationery company based in Loughborough. We wholesale our products into over 2000 active retailers worldwide in almost every market ranging from Asia to The United States and of course Europe.
We supply shops such as Waterstones, Tesco, Barnes and Noble and 1000's of independent retailers.
At Ohh Deer, we believe in the power of unity, diversity, and inclusivity.
We're proud to be a LGBTQ+ run business, and this inclusivity is at the heart of everything we do. We are committed to fostering a welcoming and inclusive workplace where everyone, regardless of age, disability, gender identity, marital status, pregnancy, race, religion feels valued and respected.
We're not just about selling products; we're about building a community where everyone can express themselves and be celebrated for who they are.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Proficient with Microsoft,Google Suite,B2B Sales knowledge,Administration tasks,Customer service skills,Sale skills,Ability to work under pressure,Team player,Ability to work independently,Ability to work deadlines,Able to prioritise,Manage time effectively,Written communication skills,Reliability,Able to work flexible hours....Read more...
Assist in course administration from pre-course stage through to completion and post-course. Including dealing with matters such as processing booking forms; creating the course nominal role; issuing joining instructions; confirming course resources and preparing and despatching course material, distributing feedback forms; updating customer database etc.
Communicate and liaise with customers, suppliers and staff e.g. answering telephone and email enquiries, taking messages, updating customer database, ordering office supplies, managing diaries, producing reports and analysing information etc.
Undertake general office duties such as: sorting and distributing mail and deliveries, filing, photocopying, organising internal meetings and taking minutes, etc.
Support marketing and finance functions in general administrative duties, as required.
Support the administration of assessments and qualifications including the processing of portfolio submissions; receipt, assessment process, re-submission, qualification registration, return of work, issue of certificates and updating database.
In addition to performing the above, any other reasonable activity necessary to ensure the smooth-running of the company.
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:Upon satisfactory completion of apprenticeship, permanent employment will be considered.Employer Description:A specialist training company that provides fire safety apprenticeships, courses and qualifications throughout the UK to the Fire Service, building control, fire risk assessors and the fire sprinkler sector.Working Hours :Monday to Friday, 09.00 - 17.00.
35 hours paid hours per week, plus one-hour of unpaid breaks each day.Skills: Communication skills,IT skills,Attention to detail,Team working,Ability to work independently,Ability to work under pressure,Meet deadlines,Proactive work ethic....Read more...
As a Business Admin Apprentice you will be working with the Haulage team and alongside other areas of the business.
Responsibilities are as follows:
Acting as a point of contact between the company and clients via email and telephone
Preparing and submitting quotes, orders, contracts and various other documents to clients
Provide administrative support to different departments
Maintain client files and records
Communicate with clients, suppliers, and other stakeholders via phone, email, and in person
Scheduling transportation services, planning routes, and assisting drivers
Monitoring drivers' logbook entries and performing payroll administration
Liaising between managers and drivers, as well as collaborating with other departments to optimise transportation services
Planning routes and preparing schedules, as well as tracking and reporting progress
Handling customer queries and escalating serious complaints to management
Complying to transportation regulations and company policies
Training:
Business Administrator Level 3 Apprenticeship Standard
1-day a week at college
The rest of the training will take place in the workplace
Training Outcome:
Possible progression into a full-time role at McAuliffe Group Ltd
Employer Description:50 years of pride in the job Founded in 1970, McAuliffe has established itself as a leading remediation and enabling works contractor for UK housebuilders, developers, and main contractors. As a family business, we take deep pride in what we do. Our team finds the right solution for every project, then delivers it with a level of care and quality that keeps our clients returning year after year. This service-focused spirit started with our founders Maurice and Larry McAuliffe, and continues to fuel McAuliffe to this day. We deliver projects ourselves, using our own directly employed team and in-house plant and equipment. Taking a technology-backed approach that’s at the forefront of the sector, we bring certainty to projects from land purchase, right through to onsite delivery and verification. McAuliffe is growing year on year, with offices in Wolverhampton, Manchester and London. Always available when you call, and with one of the industry’s strongest health and safety records, our brownfield experts add value at every step of your project.Working Hours :Monday - Friday, between 8.30am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Confidence,Ability to Multitask,Strong negotiation skills,Excellent telephone manner....Read more...
You’ll be proving administrative support to the team and will be learning to:
Greet visitors
Answer the telephone and deal with phone enquiries
Schedule appointments
Order supplies
Collect and sort post
Data entry using a variety of software
Use and maintain Excel spreadsheets
Use all office-based systems
Deal with email enquiries
Deliver excellent customer service
General administration tasks
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:This is an opportunity for an organised, driven and articulate individual to learn key skills and establish yourself in a long-term career and grow with the organisation.Employer Description:Nebula IT is a forward-thinking Managed Services Provider committed to empowering their client community with intelligent technology solutions. Their team embodies their core values: Dedicated, Energetic, Caring, and Adaptable (A-C-E-D), striving to uphold these principles in everything they do.
At Nebula IT, their drive stems from their customers' achievements, and they are dedicated to fostering a community that educates and supports their customers' people, processes, and products.
They are a fun, friendly team and are looking for like-minded people to join the team. They are supportive, friendly and you can look forward to a wealth of benefits working with this ambitious and growing business.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
You will be a key individual responsible for all sales outreach and administrative support behind the EZOO team to generate leads for new customers.
We are creating a new element to this role to expand our offering to our existing customerswho are already in our cars, to offer them the opportunity to save money by taking a newcar via Salary Sacrifice where the opportunity permits them to do so.
Your main responsibilities will be:
Generating outbound leads utilising such tools as Growth X, LinkedIn and other online channels
Responding to all initial inbound queries
Supporting the sales team with the process flow for customers
Work with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, order processing and foster a continuous improvement in our service and adaptability to a business’s ever-changing needs
You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards
Provide full appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports
Work with wider teams to ensure a smooth user experience
Customer retention and growth
Training:Training to be provided:
Business Administrator Level 3 Apprenticeship Standard
Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friuday 9:30am-4:30pm)
Training Outcome:
Potential for career advancement within the company as you gain experience and develop your skills
Employer Description:EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...Working Hours :To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.15am - 5.15pm with the flexibility of working some Saturdays with time off in Lieu.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently searching for a Leak Administrator.
GENERAL PURPOSE OF THE JOB: The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division. This position will ensure contractual requirements are managed, tracked, and executed in a timely manner. This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing. This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed. This position is intended to build a strong foundation for future growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create/organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date. Responsible for reviewing recently submitted leaks, determining coverage type (Tremsource, Gold, Platinum, Warranty, etc.), and depending on coverage either creating a billable leak line or linking to an existing line in SAP. On Warranty leak calls that are under a contractor obligation period, this individual will be responsible for creating POs to send to the contractor and monitoring PO status in SAP. Responsible for creating manual SO#'s in SAP for processes outside of LeakTracking (Republic warranties, etc.). Work with warranty administrators on missing/needed information when reviewing warranty leak calls. Responsible for contacting sales rep/sales admin on leaks that are reported on expired warranty agreements. Responsible for attaching roof plan drawings to SO#s in SAP. Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair. Responsible for adding hours to SO# in SAP if extra time is required and approved. Responsible for tracking all leaks within a specified division. Responsible for following up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM/SAP. Responsible for reviewing all completed warranty leaks and determining if the scope being completed is to be covered under Tremco Warranty or if billable. Responsible for calculating and invoicing leaks within 4-7 days of field completion. Responsible for closing invoiced leak calls (TECO'ing service orders and corresponding contract line). Responsible for processing subcontractor invoices for payment. Ensure leak data has been entered in OLI before invoicing. Conduct and foster professional and timely communication (utilizing a wide array of communication methods) with the regional support teams for all work-related matters. Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more. Responsible for maintaining and updating all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.) Inputting leaks in OLI as needed. Special projects as needed Other tasks as assigned by the manager. Assist TremCare & Warranty Admins with various tasks as needed.
OTHER SKILLS AND ABILITIES:
Superior written, oral, and digital communication skills. Ability to collaborate and work closely with other teams and departments. Computer Literacy, 365 suite, SAP, Excel, Word, IOS. Organizing, planning, and prioritizing administrative business functions. Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data. Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work. Knowledge of customer service principles and practices. Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools. Ability to consistently demonstrate the company's values of hard work and insight, and to remain effective in their approach to work. A resilient attitude towards challenges and the ability to manage pressure.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
About the role:
As an Administrator Apprentice, you’ll play a key part in ensuring the smooth running of our daily operations. You’ll support internal teams, liaise with employers, and deliver exceptional customer service at reception, over the phone, and via email.
Key Responsibilities:
Provide day-to-day administrative support to the TDR team.
Maintain a professional and welcoming reception area.
Manage incoming calls and direct them appropriately.
Welcome visitors, issue passes, and notify relevant staff.
Answer enquiries and provide general organisational information.
Liaise with the Curriculum team to report learner attendance.
Handle post, bookings, office supplies, and PPE stock control.
Organise travel and coordinate business lunches.
Support planning and coordination of internal and external events.
Accurately record time and attendance for learners.
Carry out general clerical duties (typing, filing, photocopying).
Training:All training will take place in the workplace.Training Outcome:Full time position upon completion of the apprenticeship.Employer Description:Our Advanced, Higher and Degree apprenticeships in Engineering, Science and Business Administration combine practical experience with theory, with assessment in the workplace, online assessment and college-based learning one day a week.
All of our Engineering Apprenticeship Co-ordinators are from Industry, so they know what they’re talking about, so it’s no surprise that since 2001, we have successfully trained well over 5,000 apprentices, in the fields of engineering, science and business.
We have a wealth of experience developing programmes that meet the employer needs in terms of delivering the skills and experience required and are proud of the relationships we have developed with businesses in the North East who keep coming back to us every year – organisations like British Engines, Coca Cola, Express Engineering, Komatsu, BAE Systems and Newcastle University.
It is an absolute priority for us that their investment delivers a successful worker – even a future leader – and we will deliver that same high standard for you as well, through a free, effective and simple recruitment service. We can advertise, using Government websites and social media platforms to help you find the right person for your organisation so you can get on with expanding your business.
Our Business Support Services Team can also offer support with levy queries such as how to set up das systems, payment calculations, training requirements and the new apprenticeship standards.Working Hours :Monday - Friday, 8.30am - 4.30pm.
Half an hour lunch break.Skills: Communication skills,IT skills,Organisation skills,Administrative skills....Read more...
To provide general office and administration support services
To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, Diary Management using Outlook to book and amend meetings and dealing with outgoing post
Telephone and face-to-face contact with all members of the Trust, taking messages and passing them on efficiently and dealing with enquiries
Contribute to the scheduling and monitoring of Training Sessions and publishing them on the Training Booking portal in a timely manner
Contribute to the preparation and effective running of training sessions, ensuring that the Project Implementation and Training Officers are communicated to regularly regarding their training sessions and any updates that may arise e.g. Cancellations and Additions
Supporting the Digital Apprentice and Work placement programme and undertaking admin tasks in respect to this work
Attending Careers fairs and events with other team members promoting careers within the NHS
Using training databases/spreadsheets and maintaining information systems to ensure that all information captured is kept up to date in a timely manner
Treats everyone with equality and respect and ensures appropriate standards of behaviour are maintained within the service
Follow health and safety procedures and assist in maintaining a safe working environment
Training:This is a work-based programme which means that, predominantly, your learning will take place on the site of your employment and within your contracted working hours.
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will attend monthly online tutorials and have regular visits with your training specialist in your place of work.
We also offer 4 trips across the academic year, which have a direct relationship to the topic covered within the apprenticeship. These trips are a great way to experience different business models and to work with other apprentices, sharing good practice along the way. You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:The level 3 business administrator apprenticeship can provide entry to a wide range of progression opportunities that may include project management, finance or HR, or even a university course.Employer Description:Nottinghamshire Health Informatics Service (NHIS) are an information management and technology (IM&T) service provider. They supply digital services including infrastructure management, cyber security, a full range of technical support services along with professional and transformation services that include project management and training teams. They provide support to over 13,000 users at nearly 800 sites and employ 150 staff. Their aim is to help improve health and care services.Working Hours :Monday-Friday between 8.30am-4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative....Read more...
Back-office admin duties
Recalling patients from registers when required
Providing cover on Reception
General correspondence to all Patients and Service Providers
Data entry onto practice systems
Provide general assistance to patients and other visitors whether in person or via the telephone
Work with health care professionals using Signpost Navigation
Deal with all requests, in a confidential, safe, and appropriate manner
Adhere to GDPR legislation at all times
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the (Business Administrator Level 3 qualification), with support from your employer and the Chesterfield College Group
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
Full time permanent employment for the right person upon successful completion of this apprenticeship.
Employer Description:Alvaston Medical Centre, located in Derby, Derbyshire, is a well-established healthcare facility dedicated to providing comprehensive medical services to the community. Our centre offers a range of health services, including online consultations, vaccinations, childhood immunizations, and support for smoking cessation 1. We are committed to delivering high-quality care to all our patients, from children to the elderly.
As a training practice, we support the development of both undergraduate and postgraduate doctors, ensuring the continuous improvement of primary care in the UK 1. Our team is composed of experienced professionals who are passionate about healthcare and dedicated to creating a supportive and collaborative work environment.
Future employees can expect a dynamic and rewarding workplace where their contributions are valued. We offer opportunities for professional growth and development, making Alvaston Medical Centre an ideal place to build a career in healthcare. Join us and be part of a team that is making a positive impact on the community every day.Working Hours :Monday to Friday. Shifts to be confirmed between the hours of 8.00am and 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Dealing with purchase through to pay
Dealing with other business functions
Working on our lively Service Desk
Using various IT systems to manage your workload
Training:Business Administrator Level 3.Training Outcome:Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry.Employer Description:At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.Working Hours :Monday to Friday with the opportunity to work flexibly. Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Duties include:
Managing phone calls/visitors coming into the building in a polite and professional manner
Setting up and maintaining client files and ensuring all paperwork is filed/scanned correctly
Adding new clients to the back-office system and creating tasks, as required
Day-to-day processing of orders
Other general office duties
Answering emails in a professional manner
Working as part of the sales team, taking enquiries via phone and email
Placing purchase orders with suppliers
Researching information on vehicle parts on behalf of customers
Processing orders and responding to customer requests for information
Completing a project that is beneficial to the company
Personal Specification
Have (or be predicted to achieve) at least 5 GSCE’s grade 4 to 9, including English and maths
Great communication skills (verbal and written)
Strong attention to detail.
Be self-motivated and able to work as part of a close team
This role will be supported by the Starting Offs Level 3 Business Administrator qualification the specified off-the-job training time.
The ideal candidate will have an upbeat personality, be confident, eager to succeed and have an interest in cars/performance vehicles.Training:
Business Administration Level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full-time permanent position upon completion of the apprenticeship.Employer Description:A prestigious company established in 1998 and is a distributor of performance and turning products to the automotive market. They aim to provide the best service, brands, and prices to their dealer network. They supply products to a wide range of companies comprising of specialist tuners, high street stores, mail order retailers and individuals using various online retailers such as Ebay and promoting products on social media platforms such as Facebook, Instagram, and Twitter.
Due to increased business the company are looking for a confident, organised and enthusiastic apprentice to join their busy admin team.Working Hours :Monday to Friday 8:30am to 5pm
Fridays finish at 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
General clerical support including: word processing, filing, photocopying.
Responding to enquiries from students, colleagues and third parties, which may be face-to-face, by telephone or by email interactions.
Customer service skills
Supporting the student experience.
Data input and processing in large corporate IT systems.
Use of spreadsheets.
Basic financial processes.
Dealing with confidential information.
Assisting with events such as graduation and open days.
Placing purchase orders.
Administrative support for meetings e.g. organising the meeting, attending the meeting and taking notes.
Understanding of and adherence to the University’s Policies and Procedures, including health and safety regulations, data protection, equality and diversity.
Training:In addition to your level 3 apprenticeship qualification, we offer a unique apprenticeship programme filled to the brim with a wide range of training and skills development.
The initial training is deliberately broad to teach a wide range of competencies allowing you time to learn and discover the variety of careers within an everchanging higher educational environment.
You will spend four days a week learning workplace skills to forfil your duties as an Apprentice Administrator, with one day studying with a local college to gain the academic elements of your programme.Training Outcome:Most apprentices are successful in securing a role with the university or choose to continue their academic studies. Opportunities to progress onto a higher apprenticeship or degree apprenticeship exist for high-performing candidates upon completion of their first apprenticeship with us. Whilst we cannot guarantee a permanent position at the University of Manchester, we endeavour to match apprentices with appropriate vacancies and support them through the entire application process.Employer Description:One of the world’s leading universities built on research and teaching practices, coupled with one of the most respected apprenticeship programmes in the UK. Our programme builds its success’s year-on-year and continues to develop, matching the needs of the university and our community. We are proud of our strong reputation, supporting each of our apprentices with individualised training, specialised projects, and targeted development to build a future career at the cutting edge of technology.Working Hours :Monday to Friday 9am to 5pm (variable times to suit workplace requirements) 1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
During your apprenticeship, you will learn how:
To assist with the preparation of outpatient clinics, ensuring all case notes are complete, including referral letters, and results of investigations filed appropriately.
To provide reception cover during outpatient clinics.
To book, cancel, alter, or reinstate outpatient appointments, being mindful of Trust and National waiting time targets.
To answer telephone enquiries in a professional manner, seeking advice and guidance to ensure appropriate action is taken in accordance with rules on patient confidentiality and data protection.
To ensure date quality monitoring is kept up to date in accordance with Trust policy.
To ensure stationery levels are adequate and relevant clinical paperwork is available for outpatient clinics.
To deal with routine filing and mail dispatch.
Any other routine tasks as required by the department manager to meet the needs of the service.
To provide cover within areas of the outpatient team as required.
To provide helpful, customer-focused responses to all patient and relative enquiries, and enquiries from other departments.
To treat patients and their relatives in a professional and caring manner, keeping them informed of any delays or changes.To refer minor verbal complaints from patients and relatives to the Department Manager as appropriate.
Liaise closely with colleagues both within & outside the Trust to ensure patients receive the highest quality of service.
To ensure that the quality of outpatient correspondence / written instructions issued to patients is of a high standard (comprehensive, legible, plain English etc.)
Training:The apprenticeship is being supported by our training partner, HTP Apprenticeship College. You will be assigned an Apprenticeship Coach who will support you to achieve the Level 3 Business Administrator apprenticeship standard.
You will be developing Knowledge, Skills, and Behaviours in the following areas:
IT
Record and Document Production
Decision Making
Interpersonal Skills
Quality Planning
Project Management
Business Processes
As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.The training will generally take place in the workplace, and you will be given study time to complete your apprenticeship.
Training Outcome:It is hoped that on successful completion of the apprenticeship, you will be able to secure a permanent role within the Trust.Employer Description:Portsmouth Hospitals University NHS Trust,are proud to provide expert, compassionatecare. They support the local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond.Working Hours :Monday - Friday either working 8am-4pm or 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
Reporting to the General Manager this role is responsible for;
Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE.
Key Responsibilities:
Assist in the finalisation of the indicative staff plan and assist in the preparation of staff rosters in the Human Force IT System
Assist the Manager with staff briefings – (preparation of stand-by lists, information sheets etc.)
Assist the manager with staff applications and ensure that appropriate employee checks are done, application forms and other supporting documentation is finalised and forwarded to payroll
Assist the Manager by ensuring that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into the Human Force system database
Assist the manager with the processing of all purchase orders; job dockets are correctly entered into the finance system
Assistance for the provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution
Arrange display of all site plans, whiteboards, event timetables and any relevant information to assist venue management and staff
Set up the Human Force system for biometric staff clock-in and out processes
Ensure all staff are signed on and issued with the correct uniform
Ensure area supervisors and manager are aware of any staffing issues
Ensure all staff sign off at the end of their shift and return uniforms, radios and keys
Ensure timesheets are completed accurately in the Human Force system and passed on to payroll for processing according to the stated process
Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner
Ensure incidents/accidents which occur are reported on the Atlas database
Operating the event day help desk when required, ensuring all information is correct and thoroughly followed through to completion
Answer phones and direct calls/take messages as required
Distribute emails, posts etc. as required
Ensure data entry of purchase orders and job dockets daily
Print event evaluations and staff assessments for distribution to Area supervisors for the close of the event
Undertake client administrative duties similar to those described above
Client & Team Relationships
Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns
Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively
Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service
Training:
As part of this role, you will undertake a level 3 apprenticeship in Business Administration
Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Continued Professional Development training, organisational structure
Legislation and regulations
Business administration communication skills
Stakeholder Engagement - both internal and external
Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid
Record and document production - document layout, GDPR, proofreading techniques
Decision Making - cost benefit analysis, break-even analysis,
5 Whys, Root Cause Analysis
Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support
Social Media in business and personal
Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques
Change management
PESTLE analysis
Finance - Budget Management, invoice processes
Interpersonal skills - professionalism, coaching methods, organisational culture
Presenting Like a Pro - workshop on how to deliver high-quality presentations
Training Outcome:CleanEvent believes in growing talent from within, providing opportunities to advance as your skills develop.Employer Description:CleanEvent is a company that provides cleaning and security services to sporting and leisure
facilities. CleanEvent is fast becoming a leader in this industry sector with multiple locations across
the United Kingdom.Working Hours :Any 5 out of 7 days each week. Shift pattern to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
Customer Service Administrator
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ are always worked to and in mind.
Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time - Hybrid
Pay: £24,804.00-£25,759.50 per year depending on experience
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Employee discount• Free flu jabs• Free parking• On-site parking• Referral programme• Store discount• Work from home
Schedule:• Flexitime• Monday to Friday• 3 days in the office & 2 Days WFH (once fully trained)
Experience:• Administrative: 2 years (required)• CRM software: 1 year (required)
Work Location: Long Eaton, Nottingham NG10 2GD
Click 'Apply' to forward your CV.....Read more...
Customer Service Administrator
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ are always worked to and in mind.
Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time - Hybrid
Pay: £24,804.00-£25,759.50 per year depending on experience
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Employee discount• Free flu jabs• Free parking• On-site parking• Referral programme• Store discount• Work from home
Schedule:• Flexitime• Monday to Friday• 3 days in the office & 2 Days WFH (once fully trained)
Experience:• Administrative: 2 years (required)• CRM software: 1 year (required)
Work Location: Long Eaton, Nottingham NG10 2GD
Click 'Apply' to forward your CV.....Read more...
Main duties the apprentice will learn:
Deliver a high-quality service to all visitors at the Student Living Hub
Respond promptly and effectively to customer enquiries across all channels (in-person, email, telephone, and social media) concerning a full range of accommodation issues
Advise students on appropriate housing options, including University, Partner, and private sector accommodation
Provide updates to the wider team on Key Performance Indicators (KPIs) and trends related to customer enquiries
Manage the accommodation transfer process and requests for early release from accommodation
Handle complaints confidently and efficiently, escalating issues to the relevant manager when necessary
Update the student record database, StarRez, ensuring records are current and all correspondence is logged accurately and professionally
Monitor knowledge bases and University websites to ensure their relevance, accuracy, and support a quality user journey
Ensure clear communication and effective information sharing with other Student Living departments and across the University
Maintain up-to-date knowledge of private accommodation options across Birmingham (training will be provided)
Generate references for students moving into the private sector
Adhere to General Data Protection Regulations (GDPR), IT, Health and Safety, and financial policies, and other relevant legislation at all times, handling sensitive and confidential information professionally
Undertake any other duties commensurate with the grade of the post as required
You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Customer Service Advisor
Administrator
Team Leader
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Hours of work will be flexible and as required to meet the demands of a business that can have a changeable pattern across the year, including evening and weekend work as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Within the Landside there will be various requirements to fulfil requests from vessels and landside customers. Below is a list of possible jobs which would more than likely be required on a weekly basis:
Key Responsibilities
Service Coordination: Act as a first point of contact for service requests, ensuring prompt communication and task delegation.
Financial Administration: Assist with billing, invoicing, purchasing, and expense tracking across departments.
System Management: Help maintain internal systems such as asset management, waste recording, and compliance documentation.
Operational Support: Liaise with contractors, manage filing systems, and support logistical tasks like ordering labour and materials.
Health & Safety Compliance: Work within key safety frameworks including the Health and Safety at Work Act and Docks Regulations.
Training & Development: Participate in ongoing learning and support port operations flexibly, including outside standard hours.Training:While employed, you’ll complete the Business Administrator Level 3 Apprenticeship through Weymouth College. This course includes:
One day per week college attendance.Training in communication, project coordination, and business operations.A duration of approximately 15 months plus end-point assessment.Training Outcome:Following completion of the apprenticeship the right candidate may be offered a position as a permanent member of staff.Employer Description:Portland Port, located on the south coast of Dorset, is a privately owned commercial port that plays a vital role in the UK’s maritime infrastructure. Originally a Royal Navy base, it has evolved into a thriving multi-use facility supporting a wide range of operations.
The port’s core business includes marine services such as cruise ship berthing, bunkering, ship-to-ship transfers, and vessel maintenance. It offers 24/7 access to deep, sheltered waters close to major shipping lanes, making it ideal for both commercial and defence-related maritime traffic.
Portland Port also hosts a variety of industrial tenants, including fuel storage and distribution, cement and feed import terminals, and ship repair services. It supports infrastructure and energy projects, including the proposed Powerfuel Portland Energy Recovery Facility, which aims to generate electricity and potentially supply shore power to vessels.
The port operates under strict safety and environmental regulations, including COMAH and licences for handling hazardous materials. It is also a key economic contributor to the local area, employing over 50 staff directly and supporting hundreds more through its tenants. With a strong focus on sustainability and community engagement, Portland Port continues to expand its role in commercial, defence, and clean energy sectors.Working Hours :Monday - Friday 08.30- 17.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Updating and maintaining the company database.
Using suppliers’ systems to update customer information.
Managing and running remote servicing software of customers alarm systems and mailing out customer reports.
Handling Correspondence via post and e-mail.
Interacting with customers and employees, answering phones, directing calls, and managing communication between different departments and management levels.
Assisting with project planning, organisation, and execution.
Building and maintaining positive relationships with customers and colleagues.
Identifying and addressing issues related to office operations, communication, or other administrative tasks.
Suggesting and implementing improvements to office procedures and workflows.
Use of programs such as Word and Excel.
Being flexible and willing to take on a variety of tasks as needed by the business.
Essential Skills
Computer Literacy & Tech Savvy.
Confident use of software such as Microsoft Word and Excel.
Ability to learn and use specialist systems (e.g., supplier platforms, remote alarm servicing software).
Comfortable handling digital databases, spreadsheets, and customer communication tools.
Strong typing, formatting, and data entry accuracy.
Administrative & Organisational Skills.
Excellent attention to detail when updating databases or preparing reports.
Ability to handle correspondence (email/post) professionallyStrong time management to juggle tasks, deadlines, and ad hoc responsibilities.
Capable of supporting project planning and execution.
Communication & Interpersonal Skills.
Clear, polite, and professional phone manner.
Skilled at writing professional emails and letters.
Confident when liaising with internal teams and external customers.
Able to relay messages and coordinate across departments effectively.
Customer Service Orientation.
Friendly, patient, and helpful personality when interacting with customers.
Proactive in resolving queries or escalating issues appropriately.
Able to build and maintain rapport with both customers and colleagues.
Problem-Solving & Initiative.
Keen attention to spotting process inefficiencies and suggesting improvements.
Ability to resolve common office and communication issues independently.
Willing to take initiative and contribute to better workflows.
Flexibility & Adaptability.
Willing to handle a mix of routine and varied tasks,
Comfortable working in a dynamic environment where priorities may shift.
Ideal personal Qualities
Friendly and approachable – someone who customers and colleagues feel comfortable speaking to.
Tech-comfortable – not just "can use a computer" but actively enjoys digital tools.
Reliable and trustworthy – respects confidentiality and follows through on tasks.
Proactive – spots what needs doing and takes action without being told.
Detail-oriented – notices errors, double-checks information, and keeps records accurate.
Team player – happy to pitch in wherever needed and collaborate smoothly.
Positive attitude – remains upbeat and solution-focused, even when things get busy.
Training:Level 3 Business Administrator apprenticeship standard, including Functional Skills if required.
There will be just one day college attendance required for an Induction/Initial Assessment Day. The course will then be delivered in the workplace only.
Comprehensive training will be provided to ensure the apprentice is fully equipped to carry out all duties effectively.
You don’t need much prior experience — just a great attitude and willingness to learn. We’ll provide all the training you need.Training Outcome:This apprenticeship is designed to be the first step into a long-term career in administration and business support. Once completed, there may be opportunities to move into a permanent Administrative Assistant position within the company, or to take on more responsibility in areas like customer service, office coordination, or operations support.Employer Description:On Call Group is a dynamic, people-focused security company based in Wolverhampton. We provide installation, monitoring, and maintenance of alarms, CCTV, and medical-alert services to more than 20,000 residential and business customers across the UK. Under the leadership of Michael Vry, Lee Hosking, and Mark Bennett, we’ve grown through 15 acquisitions while maintaining a strong culture of customer care and employee development. Our forward-looking ambition includes expanding regionally through further acquisitions, investing in staff training—including technical and customer service—and enhancing our services through modern technology integrations. It’s a great place to work because we genuinely invest in our people, celebrate real-life impact stories (like helping someone in a medical emergency within minutes), and maintain an open, supportive atmosphere.Working Hours :Monday to Friday 9:00am to 5:00pm, 30 minutes lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Computer Literate,Flexibility,Adaptability,Friendly,Approachable,Reliable,Trustworthy....Read more...
Main Responsibilities:
Ensure that the office function is maintained in an efficient manner
Implement, manage and problem solve any issues that arise
Maintain invoicing, ensuring it is correct and up to date, whilst continuing to chase and reduce debt
Maintain confidentiality at all times
Comply with legal, CQC and Franchise requirements and quality standards
Ensure company policies and procedures and industry standards and regulations are followed
Assist in ensuring that all availability is maintained and kept up to date
Work with your team to identify the most suitable need for each Customer
Liaising with your colleagues to ensure that when taking on new packages, this is carried out in an efficient and timely manner and that information is distributed to the relevant people
Keep abreast of regulatory changes in domiciliary care provision, ensuring that all polices are adjusted in line with HQ directive, local council code of conduct and Government regulations
Portray a professional image - being the face of the Company and acting as our representative, promoting our good name
Communicate regularly with customers, resolving queries and assisting with support as required
Provide an enjoyable experience with Expertise Homecare Folkestone through clear communication, a cheerful attitude, by being polite and by being professional
Ensure that our customers support is delivered on time regularly and they are informed of any delays or changes
Recognise complaints from customers, customer representatives and employees, and ensure these are managed by the relevant personel
Where necessary, assist in the recording, managing and resolving customer complaints, liaising with Registered Manager or their Deputy for support. Serious complaints will be managed and resolved by the Registered Manager/ Head of Operations
Maintain thorough records for all telephone calls and correspondence, including incidents, accidents and safeguarding concerns
Assist in the interview process for new candidates alongside a second person.
Ensure that training activities that have been coordinated, instructions are given to those who are undertaking the training
Participate in training courses as and when required
Training:Business Administrator Level 3 Apprenticeship Standard
Online monthly workshops, with two team building workshops held in person
College trainer visits the workplace to assess every 6-8 weeks
Training Outcome:
A possibility of a full time position after completion
Employer Description:At Expertise Homecare we provide a wide variety of care services for people living in their own homes. Our team of approx. 200 care and support workers across Kent, are trained to meet a wide variety of needs. We tailor our care based on the specific needs of each of our customers ensuring a thorough and person-centred service.Working Hours :Monday - Friday, 9.00am - 5.00pm with 1/2 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
As a Product Support Apprentice, you’ll work closely with the Head of Product as well as the Product and Sales Managers, gaining first-hand insight into how travel products are developed, promoted, and maintained. Your day-to-day tasks will include helping to manage and update product information, ensuring accuracy and consistency across both online and offline platforms.
Tasks will include:
Create and maintain products for promotion including the delivery of information into the reservations team and field sales team for distribution.
Create and maintain product features across all systems.
Deliver full product information including content, pricing and branding information accurately to the marketing team for creation.
Actively seek out new product opportunities.
Undertake due diligence for all new suppliers/products used.
Understand how to calculate prices and understand business terms in place with trade partners.
When required, input all booking details into the reservations system correctly and ensure financial information is accurate.
Support colleagues within and outside of the department with post sales related queries as necessary.
Training:This is an Apprenticeship; the successful candidate will work towards the Business Administrator Level 3 qualification, which has an estimated course duration of 18 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.Training Outcome:After successful completion of the apprenticeship course, there will be the possibility of progressing into a full-time position within the business.Employer Description:Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.Working Hours :Monday - Friday 9.00am - 5.00pm with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. The foreman also ensures that all technicians complete the Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Apply for this ad Online!....Read more...
