B2B Admin Apprentice (Ohh Deer Ltd)
Provide administrative support for the B2B team with a particular focus on independent Accounts, ensuring that all deadlines, including sample requests, line sheets, supporting documents, and customer enquiries, are responded to in a timely and accurate manner
Work closely with relevant Account Managers, including the upper management who work with some of our customers, to ensure that their administrative tasks are taken care of
Keep track of sales reports and communicate any important information to the relevant stakeholders
Actively help the company work on re-engaging our inactive customers (customers who haven’t placed an order with us in over 12 months), including customers who are about to become inactive, in order to obtain orders and maximise opportunities to grow their account with the company
Manage the wholesale inbox and provide pre- and post-sales support where required
Assist with tracking year-on-year performance, ensuring that accounts continue to grow and remain profitable for the business
Assist in any marketing activities in relation to B2B when required (including newsletters and other PR activities)
Proactively help manage the inactive B2B customer pool, ensuring that they are happy with the service and quality, and help resolve any issues effectively and in a timely manner by liaising with relevant stakeholders
To regularly review set KPI’s, prepare regular activity reports and metrics and report directly to the Line Manager
To undertake ad hoc projects as required in order to meet the needs of the business
To contribute to process and systems development, through making suggestions and recommendations to the directors, in order to assist in the growth and success of the company
To assist colleagues and to support the company generally, through undertaking additional duties and tasks from time to time as and when required
Training:
Business Administrator Level 3.
Training Outcome:
To become a full-time member of our admin team as we grow. We are currently seeing record levels of growth so there is plenty of opportunity to progress.
Employer Description:
We are a greeting card and stationery company based in Loughborough. We wholesale our products into over 2000 active retailers worldwide in almost every market ranging from Asia to The United States and of course Europe. We supply shops such as Waterstones, Tesco, Barnes and Noble and 1000's of independent retailers. At Ohh Deer, we believe in the power of unity, diversity, and inclusivity. We're proud to be a LGBTQ+ run business, and this inclusivity is at the heart of everything we do. We are committed to fostering a welcoming and inclusive workplace where everyone, regardless of age, disability, gender identity, marital status, pregnancy, race, religion feels valued and respected. We're not just about selling products; we're about building a community where everyone can express themselves and be celebrated for who they are.
Working Hours :
Monday to Friday. Shifts to be confirmed.
Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Proficient with Microsoft,Google Suite,B2B Sales knowledge,Administration tasks,Customer service skills,Sale skills,Ability to work under pressure,Team player,Ability to work independently,Ability to work deadlines,Able to prioritise,Manage time effectively,Written communication skills,Reliability,Able to work flexible hours