Automotive Customer Advisor Trafford Park, Manchester Competitive Salary
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Benefits
- Bonus available
- MondayThursday: 8:30am 5:30pm
- Friday: 8:30am 4:15pm
- No weekend work
Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a North West-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets. They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor £30,000 Bodyshop Manchester
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
ServiceNow HRSD Developer
Location: Remote, USA
Rate: $65 - $75 per hour (W2 Preferred)
Job Type: Contract, 6 Months +
Our client is seeking a highly experienced ServiceNow Developer with strong functional and technical expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). This role will play a key part in delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, portal development, and systems integration.
The ideal candidate will be a hands-on developer with a deep understanding of both HR and customer service operations, and will work closely with platform administrators, ITSM teams, and business stakeholders to deliver automation, self-service portals, and streamlined case management experiences.
Key Responsibilities:ServiceNow HRSD & CSM Development:
- Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals).
- Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder.
Integration Development:
- Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer.
- Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing.
Workflow Automation:
- Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains.
Testing & Support:
- Conduct unit testing and support User Acceptance Testing (UAT).
- Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements.
Documentation & Governance:
- Maintain technical documentation in line with ServiceNow best practices.
- Follow platform governance standards and contribute to ongoing improvement of development frameworks.
Key Requirements:
- 8+ years of overall IT experience, with 5+ years dedicated to ServiceNow development.
- Proven hands-on experience with ServiceNow HRSD and CSM implementations.
- Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS.
- Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles).
- Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals.
- Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management).
- Knowledge of Customer Service operations and ITIL best practices.
- Experience working in Agile teams (daily stand-ups, user stories, iterative delivery).
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) HRSD and/or CSM
IDEAL CANDIDATE PROFILE
- 5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules.
- Skilled in creating custom portals, widgets, and automated case management workflows.
- Deep familiarity with enterprise integration patterns and employee/customer service data models.
- Experience working collaboratively across HR, IT, and Customer Service departments.
- Holds relevant ServiceNow certifications (CSA, HRSD, CSM).
- Comfortable in fast-paced environments with shifting priorities and Agile development cycles.....Read more...
An exciting opportunity has arisen for a Commercial Vehicle Parts Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Parts Advisor, you will be supporting the timely repair and maintenance of customer vehicles.. This full-time role offers salary range of £28,000 - £32,000 plus up to £3,000 bonus.
You will be responsible for:
* Supporting the timely repair and maintenance of customer vehicles.
* Assisting retail and trade customers, both face to face and over the telephone.
* Identifying, ordering and supplying appropriate parts and consumables.
* Monitoring order progress and managing delivery times.
* Keeping technicians and customers informed with accurate updates.
What we are looking for:
* Previously worked as a Parts Advisor, Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Experience within the commercial vehicle parts sector.
* A recognised qualification or demonstrable technical expertise.
* Excellent customer service and sales skills.
* Team player with strong communication abilities.
Shifts:
* Monday - Friday: 9:00am - 6:00pm
* Alternative Saturdays: 8:00am - 12:00pm
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Assisting the company in providing best service to clients by escalating customer issues and client requests to relevant team members
Supporting the management and communication of development projects
Learning client relationship and management skills is key to a professional workplace
Working with team members to achieve individual and company-wide goals
Developing skills on a range of digital business systems, such as customer and stock management, reporting, booking, support ticket and payment management
Using the Microsoft Office suite and our internal systems to produce and record accurate documentation of client processes and developments through meeting reports, spreadsheets and presentations, to support their business and the wider team
Start dates may be subject to change.Training:
1 day release to college per week
Business administrator / Skills England
Training Outcome:
We would like the ideal candidate to also carry out a Social Media marketing qualification
A full-time job will be offered to the right candidate on completion of their apprenticeship for either an administrator or should the candidate wish they can do further training
Employer Description:Established in July 2008 and headquartered in Hertfordshire, we have expanded our expertise and operational capacity to become a leading UK provider of sustainable mechanical and electrical engineering services. Leveraging cutting-edge technologies and strict adherence to industry standards, we design, install, and maintain energy-efficient systems ranging from HVAC and pressure systems to renewable energy solutions across critical sectors such as healthcare, education, and defence. In addition to engineering excellence, we provide comprehensive, industry-accredited training programs that equip technical teams with the knowledge and skills required to safely operate and maintain complex mechanical and electrical systems, ensuring compliance, safety, and ongoing workforce competence.Working Hours :Monday- Friday
8:00am- 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Self Motivated,Enthusiastic,Good Time Keeping....Read more...
Customer queries
Filing
Data Inputting
POD gathering
Fleet service planning
Accounts reconciling
Operations/ Driver interactions
Traffic Operating
Fleet co-ordinating
All aspects of the day to day operation will be taught.Training:
Business Administrator Level 3 Apprentuiceship Standard
English and maths (if required) Level 2
Training Outcome:
Full time employment on successful completion of the apprenticeship
Employer Description:Logistic Planning Services Ltd is a UK container road haulage Operator with 4 depots nationwide, supported and owned by the biggest independent haulage company in the UK.Working Hours :Monday - Friday, 9.00am - 4.30pm with one hour for lunch and time allocated for college work in this attendance period.Skills: Communication skills,IT skills,Outgoing,Willing to learn....Read more...
Act as the first point of contact for customer enquiries (phone, email, and in person).
Support the processing of orders for construction labelling products, quotations, and delivery documentation.
Assist in resolving customer queries regarding product suitability, durability, compliance requirements, availability, and lead times.
Learn and apply knowledge of label products, printing specifications, and their applications in construction (e.g., safety signage, equipment labels, hazard warnings).
Maintain accurate records in company systems (CRM/ERP).
Liaise with production, warehouse, and logistics teams to ensure customer requirements are met.
Support the preparation of customer reports and updates.
Handle complaints professionally and escalate where necessary.
Promote a positive company image by providing excellent service and adhering to company values.
Training:Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.
Functional Skills in English and Maths (if not already achieved).
Mentoring and support from experienced colleagues.
Training Outcome:On successful completion of the apprenticeship, potential progression routes include:
Customer Service Advisor (Level 3)
Sales Support Administrator
Account Management
Employer Description:We are proud to be a leading label manufacturer across the UK, offering label printing services across various industries, addressing common challenges such as products arriving without proper identification, labels becoming unreadable or faded, and damage caused by exposure to heat.Working Hours :Standard working hours:
Monday - Thursday, 9.00am - 5.00pm.
Friday, 9.00pm - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
An exciting opportunity has arisen for a Parts Advisor / Parts Controller to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Parts Advisor / Parts Controller, you will be supporting the timely repair and maintenance of customer vehicles.. This full-time role offers salary range of £28,000 - £32,000 plus up to £3,000 bonus.
You will be responsible for:
* Supporting the timely repair and maintenance of customer vehicles.
* Assisting retail and trade customers, both face to face and over the telephone.
* Identifying, ordering and supplying appropriate parts and consumables.
* Monitoring order progress and managing delivery times.
* Keeping technicians and customers informed with accurate updates.
What we are looking for:
* Previously worked as a Parts Advisor, Parts Coordinator, Parts Specialist, Parts Controller, Service Advisor, Parts Adviser, Service Receptionist, Service Administrator or in a similar role.
* Experience within the commercial vehicle parts sector.
* A recognised qualification or demonstrable technical expertise.
* Excellent customer service and sales skills.
* Team player with strong communication abilities.
Shifts:
* Monday - Friday: 9:00am - 6:00pm
* Alternative Saturdays: 8:00am - 12:00pm
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Parts Advisor / Parts Coordinator to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Parts Advisor / Parts Coordinator, you will be supporting the timely repair and maintenance of customer vehicles.. This full-time role offers salary range of £28,000 - £32,000 plus up to £3,000 bonus.
You will be responsible for:
* Supporting the timely repair and maintenance of customer vehicles.
* Assisting retail and trade customers, both face to face and over the telephone.
* Identifying, ordering and supplying appropriate parts and consumables.
* Monitoring order progress and managing delivery times.
* Keeping technicians and customers informed with accurate updates.
What we are looking for:
* Previously worked as a Parts Advisor, Parts Coordinator, Parts Specialist, Parts Controller, Service Advisor, Parts Adviser, Service Receptionist, Service Administrator or in a similar role.
* Experience within the commercial vehicle parts sector.
* A recognised qualification or demonstrable technical expertise.
* Excellent customer service and sales skills.
* Team player with strong communication abilities.
Shifts:
* Monday - Friday: 9:00am - 6:00pm
* Alternative Saturdays: 8:00am - 12:00pm
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Parts Advisor / Parts Specialist to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Parts Advisor / Parts Specialist, you will be supporting the timely repair and maintenance of customer vehicles.. This full-time role offers salary range of £28,000 - £32,000 plus up to £3,000 bonus.
You will be responsible for:
* Supporting the timely repair and maintenance of customer vehicles.
* Assisting retail and trade customers, both face to face and over the telephone.
* Identifying, ordering and supplying appropriate parts and consumables.
* Monitoring order progress and managing delivery times.
* Keeping technicians and customers informed with accurate updates.
What we are looking for:
* Previously worked as a Parts Advisor, Parts Coordinator, Parts Specialist, Parts Controller, Service Advisor, Parts Adviser, Service Receptionist, Service Administrator or in a similar role.
* Experience within the commercial vehicle parts sector.
* A recognised qualification or demonstrable technical expertise.
* Excellent customer service and sales skills.
* Team player with strong communication abilities.
Shifts:
* Monday - Friday: 9:00am - 6:00pm
* Alternative Saturdays: 8:00am - 12:00pm
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
German Speaking Senior Administrator
Thrive in a Growing International Team
Salary: Up to £35,000 DOE Benefits: Generous Holidays | Pension Scheme | Free Onsite Parking | Flexibility | Ongoing Training & Development Location: Office-Based in Stourbridge – Ideal if you're based in or near Wordsley, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Birmingham or Bromsgrove 🕒 Hours: Full-Time 8am -4pm | Monday to Friday
Join a Dynamic Team in a Fresh, Modern Workspace
Be part of a modern, fast-paced office where collaboration drives results and every team member plays a key role in success. You’ll join a supportive and proactive team within a growing international business, with clear opportunities to develop your skills and progress your career as the company continues to expand.
The Role:
We’re looking for a fluent German speaker to play a vital role in supporting B2B sales operations. As a Senior Administrator, you’ll handle a mix of administration, customer service, and supplier liaison – particularly with key partners in Germany. You’ll have the chance to make a real impact, working within an established business where your accuracy, communication skills, and commercial awareness will be truly valued.
What You’ll Be Doing:
Processing sales orders, managing invoices, and coordinating deliveries
Communicating daily with German-speaking suppliers
Managing pricing – including calculations, currency conversions, and negotiations
Overseeing stock control and placing purchase orders
Keeping CRM and product data accurate and up to date
Delivering first-class customer service by phone and email
What You’ll Bring:
Fluent German (spoken and written – business level or native)
Experience in a product-based B2B sales environment (not essential)
Excel skills – confident using formulas and handling data
A head for numbers – pricing, currency, and margin calculations
Superb organisational and communication skills
Well educated to Degree level or equivalent
Why Join Us?
Be part of a close-knit team in a welcoming and upbeat office
Enjoy a modern working environment with excellent facilities
Access career progression opportunities in a growing international business
Benefit from structured training and support from experienced colleagues
🚀 Ready to take the next step in your career? Apply today and grow with us!
To apply send your CV to Kayleigh Bradley the Senior Recruiter with Glen Callum Associates who is working exclusively on this role for NiMAC Ltd. or call for more information on 07908893621.
....Read more...
German Speaking Senior Administrator
Thrive in a Growing International Team
Salary: Up to £35,000 DOE Benefits: Generous Holidays | Pension Scheme | Free Onsite Parking | Flexibility | Ongoing Training & Development Location: Office-Based in Stourbridge – Ideal if you're based in or near Wordsley, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Birmingham or Bromsgrove 🕒 Hours: Full-Time 8am -4pm | Monday to Friday
Join a Dynamic Team in a Fresh, Modern Workspace
Be part of a modern, fast-paced office where collaboration drives results and every team member plays a key role in success. You’ll join a supportive and proactive team within a growing international business, with clear opportunities to develop your skills and progress your career as the company continues to expand.
The Role:
We’re looking for a fluent German speaker to play a vital role in supporting B2B sales operations. As a Senior Administrator, you’ll handle a mix of administration, customer service, and supplier liaison – particularly with key partners in Germany. You’ll have the chance to make a real impact, working within an established business where your accuracy, communication skills, and commercial awareness will be truly valued.
What You’ll Be Doing:
Processing sales orders, managing invoices, and coordinating deliveries
Communicating daily with German-speaking suppliers
Managing pricing – including calculations, currency conversions, and negotiations
Overseeing stock control and placing purchase orders
Keeping CRM and product data accurate and up to date
Delivering first-class customer service by phone and email
What You’ll Bring:
Fluent German (spoken and written – business level or native)
Experience in a product-based B2B sales environment (not essential)
Excel skills – confident using formulas and handling data
A head for numbers – pricing, currency, and margin calculations
Superb organisational and communication skills
Well educated to Degree level or equivalent
Why Join Us?
Be part of a close-knit team in a welcoming and upbeat office
Enjoy a modern working environment with excellent facilities
Access career progression opportunities in a growing international business
Benefit from structured training and support from experienced colleagues
🚀 Ready to take the next step in your career? Apply today and grow with us!
To apply send your CV to Kayleigh Bradley the Senior Recruiter with Glen Callum Associates who is working exclusively on this role for NiMAC Ltd. or call for more information on 07908893621.
....Read more...
Odoo Accounts & Customer Support Administrator (Home Based)Minimum 2 years’ Odoo experience requiredSalary: £28,000 to £34,000 basic Location: Home based, must live in Yorkshire (for occasional meetings and training)Hours: Monday to Friday, 9:00am – 5:30pmAqualine Wellness is a fast-growing supplier of premium saunas, steam rooms and wellness products to domestic and commercial customers worldwide. We are looking for an experienced Odoo Accounts & Customer Support Administrator to support our sales, accounts and operations functions.This role is ideal for someone with strong Odoo experience who enjoys variety, responsibility and working within a small, ambitious team.Key Responsibilities
Managing customer service and sales support enquiries via phone and emailProcessing orders accurately within Odoo and maintaining CRM and accounts recordsRaising and verifying invoices, reconciling supplier statements and supporting accounts processesManaging stock levels and placing supplier orders through OdooCoordinating with warehouse and shipping partners to ensure smooth fulfilmentSupporting the sales team with admin, quotations and order progressionUpdating website content (Magento), including product listings, descriptions, images and pricingConducting competitor pricing and product analysisCreating basic blog and content updates on new products and company newsTroubleshooting basic system and process issues
Essential Skills & Experience
Minimum 2 years’ hands-on experience using Odoo (essential)Experience in accounts administration, sales administration or customer supportStrong attention to detail and high level of accuracyConfident communicator with a professional telephone mannerAbility to work independently and manage multiple prioritiesProficient in Microsoft Excel and OutlookExperience using CRM / ERP systemsExcellent literacy and numeracy skills
Desirable
Experience with eCommerce platforms such as Magento, eBay or AmazonExperience with Linnworks or QuickBooksInterest in wellness, lifestyle or premium consumer products
Requirements
Consistent employment history with evidence of reliability and commitmentProven experience working remotely - MUST live in YorkshireDedicated home office with reliable ethernet connectionExclusive commitment to Aqualine, no other roles or side businessesDue to financial responsibilities, references and background checks will be required
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Full Description: -
Responsible for answering and actioning patient inbound calls within designated timeframes in a professional and polite manner
Book clinics/appointments and manage cancellations or amendments in a timely manner
Organise interpreters and transport to support clinical appointments
Enter and retrieve patient electronic data ensuring all details are accurately recorded, whilst maintaining integrity.
Provide accurate confirmation of appointments to patients
Work with telephone equipment and computer software which are used to support the SPA service
Manage the department’s generic inbox ensuring all incoming mails/queries are answered and actioned within agreed timescales.
Generate clinic letters, reports, correspondence, and other documents are generated and sent within agreed time scales and to agreed standards
Act as a team player to support the department and service delivery to achieve daily targets and provide an excellent customer services experience to patients in the community.
Work with colleagues to ensure service information provided to referrers and patients are correct and up to date
Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards
Participate in SPA team meetings, including taking minutes.
Undertake audits and surveys as requested
Training Outcome:You can potentially go into roles such as:
Admin Team Co-ordinator
Senior Administrator
Admin Team Lead
Employer Description:CLCH is London’s largest community organisation providing community services within 11 boroughs of London and a large part of Hertfordshire. The range of services offered are Podiatry, Tissue Viability, Falls Prevention, Diabetes, Neuro-Rehab, Learning Disability and Autism and much more. It is a close-knit community in terms of a workplace with plenty of mentoring and coaching support available from peers and managers within the Trust.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical....Read more...
We are looking for a talented ServiceNow Process Architect / Consultant to join our growing team in Johannesburg. This role will suit someone who thrives on designing smart business processes, enabling digital transformation, and helping organisations unlock maximum value from the ServiceNow platform.
What Youll Be Doing
- Act as a trusted advisor and subject matter expert across ServiceNow modules including ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, and ITAM.
- Guide clients on modern service management practices aligned to ITIL 4.
- Engage with stakeholders to capture and translate requirements into functional designs and solution blueprints.
- Shape and document new workflows and processes that improve efficiency, customer experience, and business outcomes.
- Partner with technical teams to ensure designs are built, configured, and delivered to spec.
- Prepare test scripts, support UAT, and act as the key point of contact for process-related queries.
- Deliver stakeholder training and ensure smooth adoption of new processes.
- Contribute to continuous improvement initiatives and knowledge sharing within the team.
- Build strong client relationships by consistently delivering high-quality outcomes.
What Were Looking For
- 4+ years experience working with ServiceNow and IT Service Management frameworks.
- Proven background in process design, configuration, and consulting.
- Experience across multiple ServiceNow modules (at least three of: ITSM, ITOM, CSM, HRSD, ITBM, FSM, ITAM, GRC).
- ServiceNow CSA (Certified System Administrator) required.
- At least three Certified Implementation Specialist (CIS) certifications.
- ITIL 4 Foundation certification.
- Strong communication skills with the ability to engage at all levels of a business.
- Track record of mentoring, problem-solving, and delivering projects in Agile environments.....Read more...
As a Business Administration Apprentice at McQuillan Boilers, you will provide essential administrative and customer service support across the business. You will work closely with colleagues, customers and visitors while developing strong organisational, communication and IT skills.
Key Responsibilities:
Providing general administrative support, including filing, scanning and data entry
Answering telephone calls and responding to emails professionally
Supporting customer visits and assisting with front-of-house duties
Ordering stationery, uniforms and office supplies as required
Assisting with organising meetings, taking minutes and maintaining diaries
Supporting colleagues with document preparation and report generation
Responding to customer and supplier enquiries via phone, email and in person
Updating and maintaining accurate records and databases
Carrying out ad-hoc administrative tasks as required to support the business
Throughout the apprenticeship, you will receive structured training and mentoring while developing confidence in a busy and professional office environment.Training:Training delivered through Rochdale Training Association, combining workplace learning with off-the-job training and regular progress reviews.Training Outcome:On successful completion of the apprenticeship, there may be opportunities for:
Permanent employment within McQuillan Boilers
Progression into an Office Administrator or Customer Support role
Further training and development within business administration
Employer Description:McQuillan Boilers is a well-established and respected business specialising in boiler systems and associated services. The company prides itself on delivering high-quality workmanship, excellent customer service and maintaining strong professional standards across all areas of the business. This apprenticeship offers an excellent opportunity to gain hands-on experience within a professional office environment while working towards a recognised Business Administration qualification. McQuillan Boilers are committed to developing their staff and supporting long-term career progression.Working Hours :Monday to Friday.
Approximately 8:00am – 5:00pm.
Total hours: 40 hours per week.Skills: Communication skills,IT skills,Organisation skills,Team working,Motivated and enthusiastic,Reliable and punctual....Read more...
As a Business Support Administrator, no two days are the same. From being a point of contact for clients, to being a reliable source of support to Senior Leaders, the role is varied and presents a multitude of opportunities for personal growth. Typical duties include, but are not limited to:
Reception duties including answering the telephone and greeting clients face to face
Providing support to the senior leaders before and during client meetings, as directed
Managing the meeting room calendar to ensure there is enough capacity
Onboarding new clients and communicating with clients and Client Managers during the process
Data Inputting, including updating client records and the filing archive
Managing the incoming and outgoing post
Preparing and sending out letters and emails, as directed
Sending out Invoices to clients, as directed by other offices
Training:Business Administrator Level 3.
You will attend York College on day release.Training Outcome:WDS is looking forward to an exciting future, with growth at the forefront of our goals. We are committed to supporting this role over the long term, as we expect the business to grow throughout the apprenticeship period. There is a clear and ongoing need for this role, and we anticipate that its scope will expand as the company continues to grow.Employer Description:
Established in 1886, Walter Dawson & Son is a trusted name in accountancy and auditing, proudly serving businesses across West and North Yorkshire. Operating from six offices and powered by a team of over 80 dedicated professionals, we combine tradition with innovation to deliver exceptional service. We are passionate about developing our teams from within. It’s this passion for people that has earned us a place among the UK’s Top 50 SME Apprenticeship Employers for two consecutive years.
Working Hours :Monday - Thursday: 08.30 - 17.00, Friday - 08:30 - 15:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Professional telephone manner....Read more...
Engage cross functionally within Roberts Bakery 1887 Group (ie Northwich and Little Treats) to support daily performance KPIs. These include customer delivery performance, off site storage and transport, GRN / POD compliance as well as asset management control
To support all areas of Logistics by spending time in role with different functions, learning key performance enablers and working on projects whilst supporting daily operations.
What you will contribute:
First point of contact for Logistics Coordinator support and cover Liaise with 3PLs and participate in regular reviews to drive continuous improvement, issue resolution and performance management
Champion project on paperless deliveries working with Logistics / Sales team to lead implementation across all customers
Tracking & reporting on KPIs to improve customer service e.g. OTIF, order accuracy, cost, asset management e.g. baskets / pallets etc
Support the reporting and with Sales team +/or Despatch SMs on shorts and lates
Provide data for Customer Service/delivery KPI reports
Investigate and understand customer service issues with NAMs and customer order processing
Learn mechanics of how Dispatch, Distribution and VMU operate and support each other
Spend time with all teams and identify key areas for improvement
Training:
Tailored Delivery: Training is customised to align with your organisation's goals, offering flexible options for in-company sessions or blended learning approaches
End-to-End Support: From initial assessments through to End-Point Assessment, learners benefit from one-to-one coaching, functional skills support, digital learning tools, and access to Microsoft 365
Structured Learning Journey: A combination of on-the-job and off-the-job training, guided by experienced coaches, ensures steady progress through the curriculum towards successful completion of the apprenticeship
Training Outcome:
Upon completion of your Business Administrator Level 3 Apprenticeship you will be employed within the Logistics dept..; also, you will have the opportunity to further develop your knowledge, skills and behaviours and higher qualifications
Employer Description:Roberts Bakery baking bread since 1887.Working Hours :Monday - Friday, 08:00 16:00Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Number skills,Organisation skills,Problem solving skills,Team working....Read more...
We are recruiting on behalf of a car insurance accident and claims company.
Your full role and responsibilities will be set out by your employer.
NextStep Training will provide you with all of the on-the-job training needed to help you upskill in your role. Your 20% off-the-job learning will be built into your working week to support your development.
You will be working towards the Level 3 Business Administrator Apprenticeship Standard, which includes:
Knowledge, Skills and Behaviours tailored to administrative responsibilities
Level 2 Functional Skills in maths and English (if required)
Qualifications Required:
Strong written and spoken English – Essential
Basic IT knowledge and digital literacy – Desirable
Willingness to learn and grow within a business environment – Essential
Skills Required:
Strong organisational skills
Strong telephone skills
Candidates must be comfortable with cold calling and speaking to people on the phone frequently
Answering customer queries
Database knowledge
This apprenticeship provides a strong foundation in business operations and is ideal for individuals looking to start or grow their career in administration. Successful completion can lead to a range of administrative, coordination, and supervisory roles across various industries.Training:Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.Training Outcome:Completing the Level 3 Business Administrator Apprenticeship opens the door to a wide range of administrative and operational roles across various industries. This qualification equips individuals with the knowledge, skills, and behaviours required to support and improve business operations effectively.
After completing the Level 3 apprenticeship, individuals typically move into roles such as:
Senior Administrator
Office Coordinator
Team Assistant
Executive Assistant
Project Support Officer
Customer Service Supervisor
HR or Finance Assistant (depending on business area)
As experience builds, individuals often take on more responsibility, leading to opportunities to manage teams or business functions. To support this development, learners may progress onto the:
Next Step: Level 5 Operations/Departmental Manager Apprenticeship advanced qualification is ideal for those looking to step into mid-to-senior management roles.
The course focuses on:
Strategic planning and project management
Leading and developing teams
Financial and operational control
Managing performance and delivering results
Building stakeholder relationshipsCoaching and mentoring
On completion, learners are equipped to take on roles such as:
Operations Manager
Office or Practice Manager
Business Development Manager, Project Manager
Department Manager
Regional or Area Manager
Employer Description:Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.Working Hours :Monday to Friday, varied shifts between 6:30am - 6:00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Commercial Sales Support Specialist
Location: Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)
Salary: £27-32k Dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working
Are you the person who spots the details others miss, enjoys finding solutions, and isn’t afraid to pick up the phone to get things moving?
We’re looking for an inquisitive, numbers-savvy Sales Support Specialist / Commercial Administrator who’s as confident with Excel formulas as they are with customer conversations.
This is not just about processing orders - it’s about connecting with customers, asking the right questions, solving problems, and keeping everything running smoothly behind the scenes in a fast-paced sales environment. You’ll be joining a long-established and steadily growing industrial distributor supplying the manufacturing sector, where your input will have a real impact on the team’s success.
What we’re looking for:
A detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
Comfortable working with numbers — able to calculate prices, margins, percentages, and work in different currencies and units.
Minimum GCSE (or equivalent) in Maths and English, grades A–C / 9–6; A-level or higher education preferred.
Confident with Excel, including formulas and data manipulation.
A strong communicator who’s comfortable making outbound calls to customers and building positive relationships.
Experience in a B2B sales office, ideally with product-based or manufacturing-related businesses.
Day-to-day responsibilities of Commercial Sales Support Specialist:
Processing customer orders, raising invoices, and arranging global product deliveries.
Calculating sales prices and discussing them with customers.
Liaising with third-party warehouses and transport companies to ensure smooth, on-time deliveries.
Managing stock control, raising purchase orders, and updating CRM records.
Making proactive customer calls and handling incoming enquiries.
Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
Supporting the Managing Director and team with administrative and sales activities to drive the business forward.
Why join us? You’ll be working in a supportive and collaborative environment, where curiosity is encouraged and initiative is valued. No two days are the same, and you’ll have the opportunity to expand your skills and develop your career as part of a growing company investing in its future.
If you have strong Excel skills, a head for numbers, an inquisitive nature, and the confidence to pick up the phone to customers, we’d love to hear from you.
Apply now for the position of Commercial Administrator by sending your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh on 07908 893621 for a confidential chat about the role.
Job Ref: 4253KBA – Commercial Sales Support Specialist....Read more...
Commercial Sales Support Specialist
Location: Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)
Salary: £27-32k Dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working
Are you the person who spots the details others miss, enjoys finding solutions, and isn’t afraid to pick up the phone to get things moving?
We’re looking for an inquisitive, numbers-savvy Sales Support Specialist / Commercial Administrator who’s as confident with Excel formulas as they are with customer conversations.
This is not just about processing orders - it’s about connecting with customers, asking the right questions, solving problems, and keeping everything running smoothly behind the scenes in a fast-paced sales environment. You’ll be joining a long-established and steadily growing industrial distributor supplying the manufacturing sector, where your input will have a real impact on the team’s success.
What we’re looking for:
A detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
Comfortable working with numbers — able to calculate prices, margins, percentages, and work in different currencies and units.
Minimum GCSE (or equivalent) in Maths and English, grades A–C / 9–6; A-level or higher education preferred.
Confident with Excel, including formulas and data manipulation.
A strong communicator who’s comfortable making outbound calls to customers and building positive relationships.
Experience in a B2B sales office, ideally with product-based or manufacturing-related businesses.
Day-to-day responsibilities of Commercial Sales Support Specialist:
Processing customer orders, raising invoices, and arranging global product deliveries.
Calculating sales prices and discussing them with customers.
Liaising with third-party warehouses and transport companies to ensure smooth, on-time deliveries.
Managing stock control, raising purchase orders, and updating CRM records.
Making proactive customer calls and handling incoming enquiries.
Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
Supporting the Managing Director and team with administrative and sales activities to drive the business forward.
Why join us? You’ll be working in a supportive and collaborative environment, where curiosity is encouraged and initiative is valued. No two days are the same, and you’ll have the opportunity to expand your skills and develop your career as part of a growing company investing in its future.
If you have strong Excel skills, a head for numbers, an inquisitive nature, and the confidence to pick up the phone to customers, we’d love to hear from you.
Apply now for the position of Commercial Administrator by sending your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh on 07908 893621 for a confidential chat about the role.
Job Ref: 4253KBA – Commercial Sales Support Specialist....Read more...
Key Responsibilities & Accountabilities:
Liaising with suppliers to source parts for customers
Generate and process sales quotations
Generate and process sales purchase orders
Provide general administrative support to the sales team
Liaise internally in order to optimise quality of service, business growth and customer satisfaction
Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues
Provide customer support, representing the Company in a professional manner at all times
Liaise with suppliers to obtain pricing and delivery schedules
Expedite purchase orders and record shipping details and delivery schedules
Ensure all sales administration is completed to a high standard and in a timely manner
Training:
The apprentice will work towards the Business Administrator Level 3 Standard
They will attend training either at WBTC offices in Newbury or remotely one day a month, and have a monthly training and review meeting
Training Outcome:
Rebound are keen to support the ongoing training and development of the team
There will be the opportunity for career progression for an apprentice who is eager to achieve and successful in their role
Employer Description:From our founding in 2003 we always have been and always will be passionate about service, as most recently demonstrated by our continuous operation throughout the recent pandemic. We support clients from a range of industries and sectors including: Aerospace & Defence Audio visual Automotive Cloud Datacentres Energy Industrial Medical Transportation We believe that all our clients, regardless of size or location, deserve the best levels of focus with the opportunity to access true global market pricing and availability.Working Hours :Monday to Thursday
9.00am- 5.30pm, Friday until 5pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Eager to learn,Enthusiasm....Read more...
0- 3 months Fully Supervised
Contacting suppliers by phone and email and reporting on the outcomes
3 months – 6 months Fully Supervised
Daily Report generation
Contacting suppliers by phone and email and updating the ERP System with the outcomes
6 months – 12 months Partially Supervised
Identifying potential problems and solutions
Training:
Business Administrator Level 3 Apprenticeship Standard
Work based mentoring
One day every 2 weeks at Telford College
Assigned assessor to visiting you regularly in the workplace
Training Outcome:After successful completion, there is a chance to progress into roles in Internal Sales, External Sales, Product Development, Buyer and Customer Service.Employer Description:Maxpack is a family business providing sustainable packaging solutions to UK Manufacturers.This role will be a key part of a fast paced environment, you will need to enjoy problem solving, and take pride in delivering consistent, high quality work.Working Hours :Monday to Friday, 08:30 to 17:00,
30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills....Read more...
Competitive Salary + Benefits A highly regarded, Legal 500 ranked law firm with offices across the South East is recruiting a Business Support Administrator to support its Wills & Inheritance / Private Client team.This is an excellent opportunity for an organised, calm and client-focused administrator to join a professional yet down-to-earth team that delivers clear, pragmatic legal advice to individuals and families. The role sits at the heart of the private client function, acting as a first point of contact for new and existing clients and supporting fee earners with essential administrative tasks.Working closely with solicitors and colleagues across the Private Client team, you’ll be responsible for ensuring new enquiries and client matters are handled efficiently, professionally and with the highest standards of care.Key Responsibilities
Managing inbound client calls, responding confidently and professionally
Accurately recording enquiries and information on the firm’s CRM and internal systems
Supporting the opening and closing of client files
Making outbound calls to clients and third parties on behalf of fee earners
Providing clear, reassuring information while remaining calm and focused under pressure
Maintaining strict confidentiality at all times
Promoting a professional and approachable image of the firm
Supporting colleagues and assisting with additional administrative tasks as required
Working in line with internal policies, procedures and regulatory standards
Skills & Experience
Previous experience in a client service, customer support or administrative role
Excellent attention to detail and strong organisational skills
The ability to multitask, prioritise and manage time effectively
Clear and confident communication skills with strong active listening
A professional, empathetic and client-focused approach
The ability to work independently, with a willingness to learn and develop
Previous legal sector experience is desirable but not essential
Why Apply?
Join a respected and well-established private client team
Varied, people-focused role with real responsibility
Supportive, professional working environment
Long-term opportunity within a stable and growing law firm
Exposure to high-quality private client legal work
If you have strong administrative skills, enjoy dealing with people, and are looking to build a long-term career within a professional services environment, we’d love to hear from you. Apply now!....Read more...
Competitive Salary + BenefitsA highly regarded, Legal 500 ranked law firm with offices across the South East is recruiting a Business Support Administrator to support its Wills & Inheritance / Private Client team.This is an excellent opportunity for an organised, calm and client-focused administrator to join a professional yet down-to-earth team that delivers clear, pragmatic legal advice to individuals and families. The role sits at the heart of the private client function, acting as a first point of contact for new and existing clients and supporting fee earners with essential administrative tasks.Working closely with solicitors and colleagues across the Private Client team, you’ll be responsible for ensuring new enquiries and client matters are handled efficiently, professionally and with the highest standards of care.Key Responsibilities
Managing inbound client calls, responding confidently and professionally
Accurately recording enquiries and information on the firm’s CRM and internal systems
Supporting the opening and closing of client files
Making outbound calls to clients and third parties on behalf of fee earners
Providing clear, reassuring information while remaining calm and focused under pressure
Maintaining strict confidentiality at all times
Promoting a professional and approachable image of the firm
Supporting colleagues and assisting with additional administrative tasks as required
Working in line with internal policies, procedures and regulatory standards
Skills & Experience
Previous experience in a client service, customer support or administrative role
Excellent attention to detail and strong organisational skills
The ability to multitask, prioritise and manage time effectively
Clear and confident communication skills with strong active listening
A professional, empathetic and client-focused approach
The ability to work independently, with a willingness to learn and develop
Previous legal sector experience is desirable but not essential
Why Apply?
Join a respected and well-established private client team
Varied, people-focused role with real responsibility
Supportive, professional working environment
Long-term opportunity within a stable and growing law firm
Exposure to high-quality private client legal work
If you have strong administrative skills, enjoy dealing with people, and are looking to build a long-term career within a professional services environment, we’d love to hear from you. Apply now!....Read more...
Looking to join a dynamic educational setting where your organisation and people skills can really shine? This opportunity offers a varied and meaningful key role in delivering an excellent experience and support across multiple projects and services. In the Psychology Administrator role, you will be:
Providing high-quality administrative and frontline support Acting as a main point of contact for enquiries, offering clear and informed adviceManaging key systems, data and reports to support programme delivery and progressSupporting assessments, validation, accreditation and liaison with external examinersMaintaining accurate content across varied digital platformsWorking closely with programme leaders, tutors, central teams and external partners
To be successful, you will need:
Strong administrative and organisational skillsExcellent communication and customer service experienceConfidence working with digital systems and databasesA proactive, detail-focused and collaborative approach
This is a temporary position for 6 months, working full time 37 hours per week Monday – Friday. You'll be based in offices in Wrexham and on a pay rate starting from £14.00 per hour plus benefits including weekly pay and holiday accrual. If you enjoy supporting people, managing processes and improving how things work, we’d love to hear from you.....Read more...
