At DASA, we specialise in handling insurance claims related to Damage to Underground Services. The FNOL Representative is the first point of contact for policyholders reporting incidents involving underground service damage including drainage and water mains.
This role involves performing an initial triage of claims, establishing key facts about the damage and current circumstances, and entering all claim information into DASA’s Claim Management System (Metrix).As you progress through your Business Administration Apprenticeship with DASA, you will have the opportunity to work in different areas of the business to broaden your experience and develop a range of valuable skills. This rotational approach will allow you to gain insights into claims handling, customer service, data management, and administrative support.
You’ll learn how to navigate our systems, handle complex information, and communicate effectively with both internal teams and external clients. Through hands-on experience and structured learning, you’ll work alongside skilled professionals dedicated to your development, building your confidence and competence as a future business administrator. Additionally, you will benefit from continuous mentoring and support throughout your apprenticeship, ensuring that you have the resources you need to succeed.
Key Responsibilities:
Initial Triage of Claims:
Act as the first point of contact for policyholders that have reported a ‘loss’ to their insurance company
Conduct an initial triage of the claim, gathering key information such as the location, nature of the damage, and any immediate safety concerns
Updating DASA’s Claim Management System (Metrix):
Enter all relevant claim information accurately and promptly into DASA’s Claim Management System (Metrix)
Ensure all updates and communications are thoroughly documented, allowing for seamless case management by the claims handling team
Data Entry and Documentation:
Efficiently record all claim-related information, ensuring accuracy and completeness in the system
Collect and upload any supporting documentation, including photos or initial reports provided by the policyholder
Accurate recording of information in insurance client portal systems
GDPR Compliance and Data Protection:
Handle all personal and claim data in compliance with GDPR regulations and DASA’s data privacy policies
Ensure that sensitive personal information is stored securely and shared only with authorised personnel
Customer Support and Communication:
Provide policyholders with clear, empathetic, and professional guidance throughout the initial claims process
Address any questions or concerns from the policyholder, offering reassurance and outlining the next steps in a supportive manner
Escalate complex claims or safety-critical cases to senior claims handlers or supervisors as needed
Liaise with insurance clients and industry partners
Internal Collaboration:
Work closely with other departments, including the technical claims team and scheduling departments
Training:
Level 3 Business Administrator Apprenticeship standard
Functional Skills Level 2 in maths & English (if required) 7
*Most of the learning will be delivered within the workplace except for exams which will be held on a college site in Salford.
The employer will allocate 6 hours per working week for the apprentice to complete any apprenticeship coursework, training, assessor visits etc.Training Outcome:
Excellent progression for the right candidate
You’ll have opportunities for career growth and development in a collaborative and supportive work environment.
This apprenticeship is not just a job - it’s the start of a rewarding career path with DASA
Employer Description:At DASA, we specialise in handling insurance claims related to Damage to Underground Services. Were the leading provider of underground services to the insurance sector, residential and business customers.Working Hours :Between core hours of 8am - 6pm (8hr shifts). Days to be confirmed may include some weekend workSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Be an integral part of the staff team and be prepared to work flexibly in assisting colleagues and able to meet pressurised deadlines
Use your initiative in order to manage your workload effectively
Work flexibly within the service and adapt to change in demand
The post is centre based, in an open plan office environment in which ‘hot-desking’ and agile working practices are implemented. Flexibility to work from home or other locations as required or in agreement with the Manager
The post holder will occasionally be expected to travel to different sites to attend meetings
Training:
Business Administrator Level 3
The apprentice will have one whole study day it will be delivered online
Training Outcome:Potential to progress upon successful completion of the apprenticeship. Employer Description:About Camden Council:
Camden Council is a great place to work and to ensure that our communities are represented across our workforce. We are a wholly inclusive employer, offering equal opportunities to all applicants. Appointment will be made purely on merit.Working Hours :Full-time, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental,Patience....Read more...
Main Tasks:
Greet and welcome clients and visitors
Answer and direct telephone calls and messages
Maintain daily post records
Type from dictation
Filing, copying, scanning & faxing
Create new files, complete company specific documentation
Record and maintain organisation statistics
Training:You will receive the Level 3 Business Administrator Apprenticeship Standard. All training will be undertaken at Oldham College one day a week.Training Outcome:If appropriate, there are potential progression opportunities within the company.Employer Description:We are a long-established firm with two offices in and around the North West of England. We have one office in Rochdale based on South Parade and another office in Bury. Many of our team have been with us for years due to the excellent progression routes we offer.
Our ability to provide a constant level of excellent service in conveyancing, commercial property and corporate services, private client and court of protection, family matters such as divorce or child arrangements and litigation matters means many of our clients come back to us time and time again.Working Hours :Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To assist administrators and the Admin Manager in the provision of efficient and effective administrative and clerical support services
To provide secretarial, typing and general computer, database input and retrieval services
To provide an effective and efficient reception, telephone, mail and distribution service
To provide routine clerical support such as photocopying, filing and stationery issue
To assist in standardised financial processes e.g. cash handling as required
To assist in the preparation and production of resource materials as required
Promote and ensure the health and safety and good behaviour of students at all times
Be aware of and support difference and ensure all students have equal access toopportunities to learn and develop
Contribute to the overall ethos, work and aims of the school
To undertake stationary ordering as required
Training:
On successful completion of the apprenticeship, you will receive a Customer Service Level 2 Standard
This apprenticeship is in conjunction with City College Plymouth, learning is remote with frequent assessor visits
The standard is remote learning, with the occassional workshop to attend (Timetable available in advance)
Training Outcome:Whilst there is no guarantee of an ongoing role within our schools at the end of the apprenticeship, a suitable candidate could move into a number of administration roles in areas such as HR, Finance, Pastoral Admin Support and General Admin positions. The apprenticeship will offer a variety of experience to build a strong administrator with a clear understanding of customer service which positions the employee to reach for a number of roles when they take their next steps.Employer Description:History & Ethos Notre Dame Plymouth is over 150 years old. The first school was founded by the Sisters of Notre Dame in 1865. It moved to Wyndham Square near Plymouth Cathedral in 1868 and, apart from a brief spell in Teignmouth during World War 2 as a result of the Blitz in April 1941, remained there until 1966. The school’s current home on Looseleigh Lane is in the grounds of the former Sisters of Notre Dame convent.Working Hours :Monday to Friday, 8.00am - 4.00pm, with a 35 minute unpaid lunch break taken at a set time, midway through the working day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Promotion of Notre Dame Ethos....Read more...
£35,000 + Commission + Excellent Benefits
Chelsea, SW10A highly organised, proactive and ambitious Customer Service & Sales Administrator is required to provide a rigorous, companywide customer support and administration service for an international leader in superior furniture.Established for nearly 40 years, our client has a proud reputation for creating pieces that represent strong statements of style. Committed to excellence and customer satisfaction, they collaborate with private clients and interior designers on some of the world's most exciting projects.In order to continue delivering the exceptionally high levels of customer focussed service for which they have become renowned, a wonderful opportunity now exists for an experienced Customer Service Executive with a professional, warm and confident demeanour and the ability to deliver an exceptional client experience, to join the team in this crucial newly developed role. The successful candidate is a confident and experienced professional able to manage high-level customer service interactions, coordinate sales processes, and provide reliable and well-presented project updates to our customer’s VIP clients.Key Responsibilities
Act as the primary point of contact for our client’s VIP concierge service, ensuring a seamless and high-touch client experience.
Provide weekly project updates to clients, ensuring they are informed and reassured throughout the entire project cycle.
Manage all client communications with professionalism, efficiency, and discretion.
Handle client queries and resolve issues promptly, ensuring the highest level of satisfaction.
Coordinate with internal teams, including design, operations, and production, to ensure timely project delivery.
Monitor project timelines, identifying and addressing any potential delays or challenges.
Assist the sales team throughout the quoting process, ensuring all details are accurate and aligned with client expectations.
Prepare sales documentation, including quotes, profit calculators, invoices, and order confirmations.
Maintain the CRM system (Hubspot & Monday.com) with up-to-date client and project information.
Liaise with suppliers and internal departments to ensure accurate and timely quote processing.
Support the sales team with inbound enquires into the sales inbox and administrative tasks to enhance efficiency.
Skills & Experience
Proven experience in a sales administration or customer service role, ideally within the luxury interiors, furniture, or high-end design industry.
Exceptional communication skills, both written and verbal, with the ability to engage confidently with VIP clients.
Strong organisational and multitasking abilities, with a keen eye for detail.
Proficiency in CRM systems (experience with Hubspot or Monday.com is a plus) and Microsoft Office Suite.
A proactive and problem-solving mindset, with a strong focus on delivering an outstanding customer experience.
Ability to work collaboratively with multiple departments to ensure smooth project execution.
A passion for luxury interiors and an appreciation for high-end furniture design.
Why Apply?
Be part of a prestigious luxury brand with an ambitious vision for growth.
Learn how a business operates by working in a small yet highly experienced company.
Work in a dynamic and supportive environment where excellence is valued and respected.
Engage with high-profile clients and projects in the luxury interior design industry.
Competitive salary, commission and benefits package including private medical insurance.
This is a wonderful opportunity for a highly professional, self-starter with knowledge of the luxury or HNWI interiors sector (or an aligned industry) to excel in a new role offering genuine career progression, an attractive salary and an employee focussed benefits package. If you’re a confident, ambitious, customer-focused professional with a passion for luxury interiors, we would love to hear from you. Apply now!....Read more...
You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards
Responding to all initial inbound queries
Supporting the sales team with the process flow for customers
Work with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, order processing and foster a continuous improvement in our service and adaptability to a business’s ever-changing needs
Provide full appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports · Work with wider teams to ensure a smooth user experience
Customer retention and growth · A customer-centric approach always is essential
Training:Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours.
At the end of your training, you will complete a project, a portfolio of evidence and discussion to gain a level 3 Business administrator apprenticeship.Training Outcome:
This role will lead the candidate to a Business Development Manager role.
Employer Description:EZOO is a growing innovative company based in Kenilworth who offer an electric car Salary Sacrifice allowing employees to save up to 60% off the price of an electric car. The savings are made from the deduction of Tax and NI contributions from the gross salary of the employee. We offer the scheme at net zero cost to the employer. We provide an all-inclusive package with the Car, Insurance, Maintenance and Breakdown cover for a monthly fee with market leading Early Termination protectionWorking Hours :To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.30-5.00pm with the flexibility of working some Saturdays with time off in Lieu.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
• Ensure that all processes are followed to promote a quality service and compliance to legislation such as GDPR throughout our service.• Accurately enter data into our bespoke software.• Coordinate inquiries from initial contact to completion, ensuring customer satisfaction. • Maintain a comprehensive understanding of our organisations services. • Signpost our customers effectively using your product knowledge and excellent communication skills.• Work collaboratively with colleagues to maximise future potential and promote the brand professionally. • Provide accurate and friendly information to customers, both verbally and in writing. • Efficiently manage the email inbox, directing inquiries to the appropriate person or departments promptly.Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You may be considered for a full time permanent position upon successful completion of your apprenticeship.Employer Description:UKATA (the UK Asbestos Training Association) is a leading association dedicated to improving the quality and standards of asbestos training, with the ultimate goal of protecting workers and the public from the risks associated with asbestos exposure.
We are committed to promoting excellence in asbestos training through the development and implementation of high-quality training standards, the provision of best practice guidance, and the promotion of safe and responsible working practices within the asbestos industry.
As an association, we work closely with our members to ensure that they have access to the latest information, training resources and industry updates, and we provide a range of support services to help them achieve their training goals.
Our membership base includes a wide range of organisations involved in asbestos training, including training providers, asbestos removal contractors, consultants, and equipment suppliers.
At UKATA, we are passionate about promoting safe and responsible working practices, and we are committed to working together with our members and partners to achieve our shared goal of protecting workers and the public from the risks associated with asbestos exposure.Working Hours :Monday - Friday, 9am - 5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Perform general clerical duties, including photocopying, scanning, and filing documents
Assist with data entry tasks and maintaining accurate records
Answer and direct phone calls with professionalism and courtesy
Support the office team in organising meetings and appointments
Utilise Sage for basic financial record-keeping
Handle incoming and outgoing post efficiently
Maintain office supplies inventory and place orders when necessary
Training:This course is delivered in work, you will have one day a week to complete your course work. Working towards a Level 3 Business Administrator apprenticeship standard.Training Outcome:A possible full-time job role at the company for the right candidate.Employer Description:HD Build (Midlands) Ltd is a construction company based in Wolverhampton that specialises in residential and commercial building projects. They offer a range of services such as new builds, renovations, extensions, conversions, and property maintenance.
The company has a team of skilled professionals who are experienced in delivering high-quality projects within the agreed timelines and budgets. They are committed to providing personalised services to their clients and maintaining a strong focus on customer satisfaction.
HD Build (Midlands) Ltd is known for its attention to detail, reliability, and excellent craftsmanship. They use high-quality materials and the latest building techniques to ensure that their projects are completed to the highest standards. Additionally, they have a reputation for providing transparent pricing and communication throughout the project, ensuring that their clients are always aware of progress and costs. Overall, HD Build (Midlands) Ltd are a reputable construction company that is dedicated to delivering quality results and exceptional customer service.Working Hours :Monday to Friday, 9am- 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Creative,Initiative....Read more...
This role will involve:• Responsible for 1 customer including processing of orders and all customer service requirements• Responsible for arranging and recording all replacement products despatched in line with the company’s Lifetime Guarantee policy• Holiday cover for sales admin positions to include processing of ecommerce orders and booking out on our carriers’ portal• Variety of stock administration
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for• Any training you need to complete• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training:
Business administrator L3 Apprenticeship Standard
Training Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:Northern Wholesale Tools is an import business based in Middleton, Manchester. Establised in 1978 by one of it’s current directors it has been sourcing and supplying tools to the UK, Ireland and parts of Europe, selling the Blue Spot brand.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Knowledge of Microsoft Office,Willing to learn,Confident....Read more...
Carrying out a range of both general office work and morespecific administrative tasks to ensure the efficient running ofthe office
Providing administration to other members of staff as andwhen required
Taking client calls and providing a high standard of customerservice
Responding to correspondence, telephone calls, e-mails asrequired
Updating and maintaining records both computerised andpaper-based to a high level of accuracy
Providing cover for the office during periods of holiday andabsence
Providing an excellent support function to internal colleagues
Working in a range of roles incorporating finance, account management and administrative duties
Reporting equipment failure and arranging a solution
Training:Business Administrator Level 3 Apprenticeship Standard:
Training plan to be agreed in line with the apprenticeship standard. Anglo-Scottish Finance also has a training academy to develop leaders within the business, which could be a future option
Training Outcome:
At Anglo-Scottish finance careers can progress in the following areas throughout the business
Asset finance
Commercial finance
Vehicle financing
Compliance
Human resources
Marketing
IT
Leadership
Employer Description:Anglo Scottish is an asset Finance broker with a huge
portfolio of funders and a wide range of options for your
asset and commercial finance needs.Working Hours :Monday - Friday, 09:00 - 17:00 (1 HR for Lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Professional telephone manner....Read more...
Key Responsibilities:
Customer Service and Communication
Answer incoming phone calls and respond to customer inquiries professionally and efficiently
Provide support and assistance to customers throughout the loan application process
Loan Management and Decision-Making
Input details from loan applications into our bespoke Loan Management System
Use the system to assess and make informed decisions on the loans customers can have
Liaise with the Loan Management System provider to suggest and implement system changes and improvements
CRM and Email Management:
Update and maintain the Customer Relationship Management (CRM) system to ensure accuracy
Handle and respond to emails promptly and professionally Team
Collaboration:
Work collaboratively with colleagues to ensure smooth daily operations
Assist the Managing Director in reviewing and implementing future business plans
Marketing and Analytics:
Work with the firm's digital marketing partner to develop and execute marketing plans and projects
Analyse the effectiveness of marketing campaigns and recommend improvements
Compliance and Policy Review:
Support the firm in staying compliant with Financial Conduct Authority (FCA) regulations
Assess and review the firm's policies and procedures in line with FCA requirements
Training:
Level 3 Business Administrator Apprenticeship Standard
All training is conducted at the employer's site with a face-to-face skills coach
Employer-led detailed off the job training
Training Outcome:
Possibility of full-time position upon successful completion of the apprenticeship, depending upon the needs of the company at that time
Employer Description:Cockle Finance is an award willing, family run, customer focused finance company dedicated to providing tailored loan solutions. The team at Cockle Finance is small but the business is growing. This is a great opportunity to join an ambitious company and help to progress it through a period of growth.Working Hours :Monday: 9:00am- 5:00pm
Tuesday: 9.00am- 5.00pm
Wednesday: 9.00am- 12.30pm
Thursday: 9.00am- 5.00pm
Friday: 9.00am- 3.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Creative....Read more...
This is an excellent opportunity to develop administrative expertise in a growing and environmentally focused industry.
Administrative Support:
Assist in scheduling and coordinating heat loss surveys with clients and technicians.
Maintain accurate records of appointments, customer information, and survey results.
Update and manage databases, ensuring all information is up to date.
Customer Service:
Respond to customer enquiries via phone and email in a professional manner.
Provide clear information about services, processes, and fees.
Liaise between clients and technicians to ensure efficient communication.
Document Management:
Prepare and issue invoices, quotes, and related documents.
Compile and organise survey reports for clients and internal records.
Ensure compliance MCS
Team Support:
Assist in generating reports and analysing data to improve operational efficiency.
Collaborate with the technical team to ensure survey results are processed accurately and promptly.
Support the business with general office duties, such as filing, photocopying, and ordering supplies
Training:
A structured apprenticeship programme with ongoing training and support.
Knowledge, skills and behaviours as set out in the standard of the Business Administrator Level 3 Apprenticeship.
Training on the job and via taught sessions at New College Swindon
Training Outcome:Career development opportunities upon successful completion of the apprenticeship.Employer Description:Wiltshire Energy is a locally based company operating out of Royal Wootton Bassett. We provide a range of heat pumps including ground source, water source, and air source heat pumps, solar thermal and solar PV, along with
battery storage and electric vehicle chargers to complement renewable heating systems. Wiltshire Energy offer a range of services to suit homeowners, landlords, self builds, and builders who want to improve
the energy efficiency of their property and reduce their carbon footprint, as well as saving money.Working Hours :Monday to Friday 9.00am to 5.00pm with 30 minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Time Management,Proactive....Read more...
Duties: (Reporting to the Head of UK Operations and working with the support team, your duties will include:)
Maintain a high level of customer service as a primary point of contact in the service desk
Maximise customer network performance by monitoring, troubleshooting problems and outages
Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to latest stable versions as per their contracts
Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access
Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites
Be a true team player, working professionally and constructively with colleagues offering help and assistance
Training:Why choose our Network Engineer Level 4 apprenticeship?Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step.
The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:
Career progression
Continued training plan
Personal development
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Benefits:
Healthcare scheme
Bike to work
Holidays
Team socials
Pension scheme
Employer Description:Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions. Our approach delivers a premium customer experience at an affordable price for all businesses.
Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park.Working Hours :Office open from 8am - 6pm. Rota 7.5 hours a day flexible based on team - Typical start times 8.00am - 9.30am.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Beneficial product experience:,Cisco ASR & ISR Routers,Backup Technologies....Read more...
Day to day activities will include, although not limited too:
Advertising for roles
Ringing CVs/applications for job adverts
General administration
Taking bookings from clients
Planning drivers shifts and rotas
Payroll
Chasing timesheets
Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer
Day release
You will undertake The Level 3 Business Administration apprenticeship standard https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
You will undertake Functional Skills for English and/or maths if needed
You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience
Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Employer Description:Taylor Stevenson is a leading supplier across the UK for temporary and permanent staffing. We specialize in the Logistics, Industrial and Commercial sectors. We have a 24/7 team which is operational across the nation with our fully trained and friendly recruitment specialists. We have over 20 years’ experience within this field, and we pride ourselves on integrity, honesty and providing a friendly and reliable service when promised.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Be part of the Public Health and Community Safety Team, carrying out general administrative duties including, but not limited to:
Processing applications for grants and licences.
Deal with internal and external customers – face to face, by telephone and email.
Providing advice on Public Health and Community Safety services.
Database administration.
Update, maintain and extract information using computer systems and manual files as required.
Undertaking assessments of information, such as means-testing for grant applications.
Assist with arranging and attending meetings.
Assist with creating and updating internal and external website pages.
Maintain office stationery supplies.
Undertake specific activities/projects as directed by Line Manager.
Training:
L3 Business administrator Apprenticeship Standard
Training Outcome:The apprentice would be able to apply for any vacant positions within the Council that they feel they meet the criteria for. We have a number of different Administrative and Technical roles that may be suitable.Employer Description:Located in Northern Devon, we're the Local Authority for the area of Torridge. We look after our residents and visitors providing a wide range of services. All this in an area of 984 square km with a population of 67,000, it's no easy task but our team of around 280 employees are integral to supporting our local area and working hard to provide the best positive service for our customers.Working Hours :Monday to Friday, 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
To undertake day to day admin tasks:
Handling enquiries
Maintain and record files
Answering telephone calls
To maintain high standards of professional behaviour towards customers
To plan meetings, events, trips and be responsible for the logistics
Be able to use multiple IT packages and systems relevant to the organisation (MS Office or equivalent packages)
To choose the most appropriate IT solution to suit the business problem
Write letters or emails
Write reports and be able to review others work
Create proposals
Perform financial processes
Record and analyse data
Update and review databases
Provide a full service for complaints from initial contact to close of complaint
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:The administration role may be a gateway to further career opportunities, such as management or senior support roles.Employer Description:MorePolythene lead the way in the extrusion and conversion of high quality polythene, we are solution focused and responsive. We manufacture medium to high volume orders with short lead times giving our customers flexibility, wide choice and value when ordering. We harness technology and focus on producing more sustainable, environmentally friendly plastic.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Main Duties:Your main duties will include:- Carrying out requests from management as needed- Manage engineer schedules- Create and follow up on estimates- Answering emails- Answering phone calls and transferring them as necessary- Booking in jobs- Create invoices and take payments- Everyday administration tasksExperience of using Excel, Microsoft and Outlook is preferred, but not essential as training can be givenTraining:The apprentice will receive training through a combination of workplace learning and practical sessions at NESCOT College. Training will take place once a month at NESCOT College, where apprentices will develop essential administrative skills and knowledge to support their role effectively. The rest of the learning will be on the job, applying skills in a real work environment with the guidance of experienced professionals.Training Outcome:Upon successful completion of the Apprentice Office Administrator program, there are several career progression opportunities, including:
Permanent Employment – Many apprentices secure full-time roles within the company as Office Administrators or Administrative Assistants.Advanced Apprenticeships – Progress to a Level 3 Business Administration or Team Leader/Supervisor apprenticeship to further develop leadership and management skills.Specialist Roles – Depending on interests and strengths, apprentices may move into areas such as HR, Finance, Customer Service, or Marketing.Higher Education – Some may choose to pursue further qualifications, such as a diploma or degree in business administration or related fields.This apprenticeship provides a strong foundation for a successful career in office administration and beyond!Employer Description:We are a dedicated plumbing and heating company with a strong reputation for providing high-quality services
to both residential clients. Our team of skilled professionals are committed to delivering exceptional customer
service and efficient solutions, whether it's installing, maintaining, or repairing heating systems, boilers, or
plumbing systems.
At our company, we value teamwork, integrity, and continuous learning, and we pride ourselves on creating a
supportive work environment where employees can grow and develop their skills. We offer a range of
opportunities for those looking to advance in the plumbing and heating industry, with in-house training and a
focus on work-life balance.
Join us and become part of a small, friendly team that values hard work, customer satisfaction, and excellence in
every project we undertake.Working Hours :Days to be worked
(Including off the job training day at college day)
Monday to Friday
Start time: 08:00 Finish time: 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Managing daily administrative tasks such as schedules, spreadsheets, and filing
Tracking client course progression and providing support through customer service
Using tools such as Monday.com, HubSpot, Google systems, Acuity, and Kajabi to streamline processes
Assisting with creating reports and managing data
Supporting the team with event preparation, document creation, and general office tasks
Balancing independent projects with teamwork initiatives
Handling customer queries over the phone, email, WhatsApp or text.
Managing schedules and calendars
Organising and maintaining company records
Tracking student progression
Handling customer service inquiries
Managing and updating spreadsheets
Using Monday.com for task management
Utilising HubSpot for CRM tasks
Scheduling appointments with Acuity
Maintaining and updating Kajabi platform
Generating reports
Assisting in event planning and logistics
Preparing administrative reports
Arranging travel for company events
Supporting weekend events if needed
General Administrative Tasks
Attending Meetings
Supporting Management
Making Tea & Coffee
Training:On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA):
Knowledge test
Skills test
Oral questioning - underpinned by portfolio
Training Outcome:
Potential full time employment with the company
Career growth in office management, executive assistance, operations manager
Employer Description:We are a property investment training provider, offering training and coaching services. We have been running for several years and have a strong online presence.Working Hours :To be confirmed during the interview process.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
The Insurance Administrator/Broker role directly affects the sales performance and profitability of the business unit, as it is wholly responsible for the renewal of existing clients and the placing of new business or upselling with our agencies through Acturis.
It is the responsibility of the Apprentice to renew a minimum of 95% of the existing policies and ensure that we have correct agencies to facilitate new business.
You must have a comprehensive knowledge of the appetites of our agencies and track the performance of the agency to ensure that it is fit for purpose.
In addition, you must ensure our quotes meet the demand and needs of our clients and treat them fairly.
It will be your responsibility to meet targets and KPIs through working closely with colleagues and management to ensure that all actions fully support the businesses operational requirements in line with company brand, vision, policies, and organisational culture.
Job Responsibilities & Performance Standards:
Implement our New Business & Renewal Process.
Produce a Broker Report through Acturis, which compares and contrasts the clients existing policy with the new quotes we have provided them. It should provide the customer with various scenarios in which the policy can and can’t be used.
Complete fact finds with all required information. Updating in-house, Industry specific Fact Finds as and when required.
Complete required Broker Assess training to keep up to date with knowledge and fulfil FCA continuous professional development requirements.
Compliance is mandatory at all times and should be adhered to 100% of the time.
Produce daily, weekly, monthly reports that track both renewals & new business sales.
Build strong working relationships with clients and Insurers.
Hold close meetings with senior management to establish that you have agreed all the conditions of the sale prior to trying to close a sale.
Ensure you identify all potential gaps in clients insurance and cross sell all products.
Use all internal systems to conduct business and educate our clients and potential clients.
Desire to hit & exceed targets with a positive can do attitude.
Be extremely well organized & know how to prioritize tasks.
Training:
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 Qualification
Full on the job training will be delivered
Off the job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Training Outcome:
Full position will be available after the completion of the apprenticeship
Employer Description:At Trevellyan our goal is to provide outstanding service to our clients by finding the right insurances for their businesses. We are brokers for both business and personal insurance packages ranging from office insurance, professional Indemnity, Commercial Combined to High Net Worth buildings & contents insurance.Working Hours :9.00am - 6.00pm. Days TBC.
You will work 9.00am - 5.00pm daily and the remaining hour will be used towards the completion of off the job training for your Apprenticeship studies.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Strong influence,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Duties and responsibilities will include:
Answering telephones and support customers with enquiries,
Making outbound calls to customers to organise visits/installations
Liaising with subcontractors
Updating internal database with orders
Organising and maintaining electronic filing systems
Scanning documents
Sending emails
Compiling and sending documentation to customer
Responding professionally and promptly to customer feedback
Providing general administration support to team members/management team
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Adminstration Level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:Once qualified there will be an opportunity to progress within the company as a administrator.Employer Description:Wagner UK is a leading provider of engineered fire safety solutions, committed to ensuring the safety and protection of our clients and their assets. With a focus on cutting-edge technology and exceptional service, we are dedicated to creating safer environments.Working Hours :Monday to Friday 08:30 to 17:00 with 30 minute unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Team working,Creative,Resilience,Critical thinking....Read more...
We are seeking a dedicated and enthusiastic Customer Service and Sales Apprentice to join our team.
You will play a crucial part in ensuring our clients receive top notch service and support.
You will gain hands on experience in data capture, order processing and client relationship management while working in a dynamic and supportive environment.
Duties include:
Assist in the daily operations of the sales and support departments, ensuring efficient service delivery
Handle administrative tasks such as data entry, managing client records and preparing reports
Provide first-level contact for customer support, addressing queries and escalating issues as necessary
Support the wider team in organising data and information as and when needed
Participate in training sessions to understand products and services thoroughly
Collaborate with team members to identify improvements in processes to enhance customer satisfaction
Training:Business Administrator Level 3 Apprenticeship Standard:
The Apprentice will be required to attend college 1 day per week either at Uxbridge Campus completing necessary mandatory training and units for Business Administration:
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, maths, and ICT (if required)
Training Outcome:
Possible progression onto higher qualifications
Employer Description:With 25 years’ experience in the Automotive Electronics business, starting with Sony UK and culminated with my appointment as Technical Director of C-KO International Ltd. Following on from this, I decided to start my own business in March 2020.
My mission for EWT is to maintain the special relationships that I have established and enjoyed with so many of you over my years, including the excellent ties with our supply chains in China, Korea, Germany and of course the UK.
I am deeply appreciative of the support that we at EWT have received from both our customers and business partners throughout our initial period of trading.
The advent of electric vehicles, the need for climate change and the move away from fossil fuels provides many exciting opportunities for both innovation and business opportunities. We are currently already at an advanced stage of phasing in our own initial products which will be seen over the coming weeks and months. In addition, we will be continuing to expand our existing range of products to satisfy the existing needs of the market.
To support and endorse our products we will continue to provide full technical help to meet our customer’s needs and of course all our products will continue to have the benefit of our standard two-year warranty.
Our team at EWT are and remain conscious that your satisfaction, both customers and suppliers is paramount. Ultimately, this will be the key to our future success.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
The apprentice will learn how to:
Assist with HR administration, including;
Maintain employee information on HR systems.
Coordinate the Occupational Health programme.
Coordinate training courses as required.
Uniform and safety boots ordering.
Scanning personnel information onto the digital system.
Creating general HR letters and documentation.
Creating and distributing employee communications including weekly newsletters, posters and updating TV screen slideshows.
Provide General administration, including:
Conducting DVLA driving license checks.
Coordinating MOT and servicing for company vehicles.
Event coordination, including charity initiatives.
Arranging hotels, transfers, catering and agendas for visits.
Managing the post.
Ordering office supplies.
Assist with Customer Service functions, including:
Chasing deliveries for the sales desk using shipping partner systems.
Maintaining customer master data on SAP.
Filling out supplier forms.
Assist with Marketing administration, including:
Producing regular reports using Microsoft Excel & SAP.
Assisting with customer visit coordination and execution.
Coordinating sample plates and marketing literature for sales teams.
Note: This job description is not exhaustive, and the jobholder may be expected to perform other reasonable duties as and when requiredTraining:
One day per week would be based at New College Swindon completing a Business Administration Level 3 Apprenticeship.
Knowledge, skills behaviours as set in the Business Administrator standard
On the job training in your role
Training Outcome:Potential opportunities to progress in the company upon completion Employer Description:Wilson Tool International provides the most comprehensive line of tooling systems and accessories for the sheet metal processing industry. Located at the head office of our Europe organisation, this role will have the opportunity to gain a wealth of knowledge and experience in a range of administration areas.Working Hours :This role would be working on our day shift (8am until 4pm Monday to Thursday and 8am until 3pm on Fridays)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Learn skills that will set you up for life.
Join our fun and friendly People Services team as an Apprentice Early Careers Administrator and start earning right away while you gain your new qualification. Reporting to the Early Careers Manager, this role could provide you your first steps into the world of Human Resources.
What you’ll do day to day:
· Oversee a shared email inbox, ensuring prompt and professional responses to queries.
· Process Apprentice recruitment data, maintaining up-to-date reporting.
· Assist with record-keeping on the Digital Apprenticeship Service (DAS) system.
· Contribute to the planning and execution of social media and communication campaigns.
· Support the organisation of careers events and visits to schools and colleges.
· Help coordinate Work Experience placements across the store network, including collecting and reviewing feedback from managers and learner’s post-placement.
Qualifications received:
On successful completion of this 18 months programme, you will receive the following:
· Level 3 Business AdministrationTraining:In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the business processes and procedures.
Our training is all complete remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you.
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours.Training Outcome:The Early Careers team is new to Group 1, and I expect this to grow in the coming years. Due to this, there may be scope to create further vacancies in the team such as Work Experience Coordinator and Apprenticeship Coordinator as well as maintaining an Early Careers Administrator to support across all areas of Early Careers.
Within the business, there will be scope for internal movement also should an opportunity of interest arise to the successful candidate. Employer Description:Group 1 are one of the leading franchised retailer groups in the UK, partnering many of the world's best brands including, Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, Toyota and Volkswagen.
The business is the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, the group have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.Working Hours :Monday to Friday 9am-5pm.
30 minutes lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,MS Office experience....Read more...
We are looking for a highly organised and detail-oriented Sales Administrator to join our team. The successful candidate will report to one of our Senior Account Managers and support the sales team in achieving their targets. This role involves managing a variety of administrative tasks, ensuring smooth coordination between departments, and delivering excellent customer service to clients.
Key Responsibilities:
Provide administrative support to the sales team
Requesting costs from existing supply base
Comparing costs and preparing quotes
Preparing sales presentations
Researching new suppliers
Providing product data to clients using client’s approval systems / spreadsheets
Respond to customer queries and provide exceptional support as needed
Schedule and organise meetings for the sales team
Maintain accurate customer and supplier records in Initial’s Customer Relationship Management (CRM) system
Maintain and update sales records, reports, and documentation
Document processes and update procedure manuals as needed
Request and manage despatch of samples
Ad hoc projects requested by senior sales team
Training:In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the business processes and procedures.
Our training is all complete remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you.
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours.Training Outcome:A full time position may be available for the right person subject to completion of their probation period and their apprenticeship.Employer Description:Initial Incentives is a dynamic, fast-growing company at the forefront of the branded merchandise industry. With over 30 years of experience, we are trusted by businesses of all sizes across the UK and Europe to deliver exceptional promotional merchandise solutions.
Our mission is to help organisations achieve their goals—whether it’s enhancing brand visibility at events and exhibitions, building customer loyalty, celebrating milestones, or rewarding employees. We pride ourselves on our innovative approach, collaborative team culture, and unwavering commitment to excellence.Working Hours :Monday to Friday, 09:00 – 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Problem solving....Read more...
Answering telephone with professionalism, screening and transferring calls as needed
Welcoming visitors to the office, making sure they are looked after and directing them appropriately
Conduct clerical duties, including responding to emails, scanning, preparing and filing documents
Maintaining accurate records for both Care Staff and Clients using both computer and manual sys.tems, adhering to the company policy on confidentiality and Data protection
Assisting with accounting tasks, including payroll, data entry and confirming timesheets where needed
Maintaining stock lists and ordering office supplies as needed,
Negotiating with suppliers and other service providers
General tidiness of the office, including the reception desk and area
Managing incoming and outgoing post and recording data on special deliveries
Assist in planning and arranging meetings, creating agendas, taking notes, booking meeting rooms and travel arrangements where needed
Interacting with directors/senior management and assisting with their requests, including offering them regular hot drinks or refreshments
Ensuring high standards of customer service at all times
Training:
Business administrator level 3
Equal to A level
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. Training Outcome:A potential full-time role will be offered after successful completion of the apprenticeshipEmployer Description:As a CQC registered care agency, we are committed to delivering bespoke domiciliary care services that cater to the unique needs of each individual client. Since our inception in 2006, we have partnered with local authorities and Clinical Commissioning Groups (CCGs) to provide high-quality, personalised home care that allows our clients to remain in the comfort and familiarity of their own homes.
Our vision is to empower our clients to achieve as much independence as possible and enhance their daily lives through the care and support we provide. We believe in enabling our clients to live with dignity and autonomy, promoting their well-being and quality of life.
Our mission is to deliver caring, safe, passionate, responsive, reliable, and trained domiciliary care and support staff every time. We are committed to upholding the highest standards of care excellence, ensuring that our clients receive the support they need to thrive in their own homes.Working Hours :Monday to Friday 9am-5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Patience....Read more...
