You will be working as admin support for a regional Contact Manager becoming
Client email liaison
Keeping the Contract Manager updated
Creating client performance reports
Assisting with all aspects of admin for specific contracts, from ordering stock to creating ID badges and checking time sheets.
You will be supported by the Contract Manager and our office-based Senior Administrator. You will also receive training in industry-related H&S topics. You may, from time to time, be required to travel with Contract Managers to client sites to assist in delivering training via online modules to cleaning staff and will be involved in staff onboarding.Training Outcome:The organisation has a passion for developing their own staff to grow with the business. Both roles will lead to full-time positions where you will adopt account management responsibility and start to look after the companies' clients through effective communication and giving a professional service. There are other elements of the business you could progress into, such as financial areas or working on bids for new work, suitable skills and your interests will be discussed on completion.Employer Description:A professional and approachable commercial cleaning and facilities management company, APM’s fully-trained staff members focus on providing a wide range of safe, effective and efficient cleaning services for all our clients. And we specialise in the safe cleaning of Social Care environments and the provision of professional cleaning services for Construction Companies.
Our business has been built through honesty, hard work and the recommendations and word-of-mouth referrals of our existing customers. As a team, we adapt at speed to meet the wide range of cleaning challenges our work presents us with on a daily basis.Working Hours :Monday to Friday between 9.30am to 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Customer Interaction:
Handle requests from customers and business partners in a multi-channel customer contact center environment.
Develop and maintain knowledge of products, services, and systems as required.
Develop strong, long-term relationships with customers to fully understand their needs.
Provide proactive service to customers.
Learn to communicate effectively with customers regarding orders, inquiries, and technical support.
Develop skills in handling customer feedback and resolving issues.
Sales and Relationship Management:
Learn to build and maintain strong relationships with existing customers.
Assist in managing key accounts and ensuring customer satisfaction.
Support activities to re-engage lapsed customers.
Learn how to support contract renewals.
Identify sales opportunities for referral to the sales team.
Learn to qualify leads generated through marketing and other channels.
Assist in nurturing leads through email, online interactions, and telephone communication.
Learn to fully understand the opportunity behind RFQ's.
Order and Quote Processing:
Learn to process incoming orders accurately and efficiently using SAP/AS400 & Salesforce.
Assist in managing customer inquiries and providing technical or product support.
Develop the ability to build both simple & complex quotes for specialized gas mixtures.
Internal Collaboration:
Includes order queries and internal communication with all teams (production, material control, shipping, quality, and sales).
Work closely with marketing, product development, and customer service teams.
Work closely with the R&A external Market Specialists.
Learn to communicate effectively with internal partners to ensure seamless sales processes.
Learn to forward leads to the correct market unit within SFDC. Learn how to utilise digital tools to improve cross-market unit collaboration.
Performance and Reporting:
Manages work within a KPI / target framework to optimize customer experience and productivity.
Learn how to accurately report on internal sales KPIs.
Assist in the preparation of sales reports.Market Awareness:
Begin to understand the competitive landscape and customer needs within the R&A market.
Begin to understand the importance of Air Liquide's position vs competitors.CRM and Digital Tools:
Become profi cient in using Salesforce and other digital tools for customer management and reporting.
Learn to track customer interactions and maintain accurate records.
Professional Development:
Participate in training and development programs to enhance sales, technical, and professional skills.
Work closely with a dedicated mentor to receive guidance and support.
Work towards achieving the apprenticeship qualifi cation.
Provides rapid resolution of issues and assesses when a contact requires escalation or referral to an expert.
Positively infl uence change to optimize business efficiency.
Willingness to contribute to business improvement initiatives.
Support for colleagues.
Training:
The successful apprentice will complete a full Level 3 Business Administrator Apprenticeship Standard.
The 20% off the job training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model.
Training Outcome:Potential for full time employment and further training / progression for the right candidate.Employer Description:A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.Working Hours :Monday to Friday - working hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Determination,Proactive,Resilient,Being receptive to feedback....Read more...
Your duties will include;
Assist in the day-to-day operation of the Careline function, supporting both the administration and operational teams
Take an active role in the development and testing of new and existing Technology Enabled Care Solutions
Deal with Careline enquiries, via telephone, email and written correspondence
Maintain manual and computerised records and/or management information systems
Supporting the Careline team with the allocation and management of job installations
Provide general administrative support such as, photocopying, filing, email, completing routine forms and responding to routine correspondence
Support with stock management and stock decontamination.he Careline
Attend and participate in meetings and marketing events as required
Undertake personal development through training and other learning activities, including performance management as required
Training:
Qualification - Level 3 Business Administrator
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday - Friday
either 8.00am - 4.00pm or 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
The responsibilities of the role are to support and engage and communicate with different departments in the company as well as interacting with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas.
Duties to include:
The role will cover all manner of administrative duties including general admin, word processing and filing, photocopying, faxing and shredding as well as dealing with telephone enquiries.
You will develop the skills and knowledge to aid staff and internal/external customers in a polite and efficient manner.
You will also use the company’s bespoke software and have the responsibility of dealing with invoices.
You will assist in the day-to-day work of the administration department, including responding to customer’s requests, updating systems, and maintaining accurate records.
As the Business Administration Apprentice, you will undertake and successfully complete a Business Administration programme within an agreed timeline.
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Business Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:As a company we are committed to providing development and training opportunities to our employees. An apprenticeship is the grounding for your future development and there are lots of opportunities to develop your career.Employer Description:Avalon Motor Company is a family business, established in 1987; we have been servicing the community of Somerset to the highest standards of customer care for over 30 years. We are situated only minutes away from the world-famous Glastonbury Tor, on the Wells road.
We aim to bring you the best selection of used cars possible alongside the very best in customer service. With many happy customers each month, take a moment to read some of our latest five-star reviews.
Whatever the type of car that you are looking for, we are here to help. Used SUV? No problem, used hatchback? We’ve got you covered. With a large selection of quality used cars at any one time, we are proud of the choice we have at our used car dealership in Glastonbury and we are certain that you’ll find the car that you are looking for with us.
From the moment a vehicle arrives with us to the moment it leaves, attention to detail and unrivalled customer service is paramount for us. We treat our customers how we would expect to be treated ourselves. From servicing and MOTs, to car sales, whatever your requirements, please don’t hesitate to contact us.
We stock a cross-section of used vehicles, including used Citroens, BMW, Mercedes, Ford, Kia, Vauxhall, VW, Volvo, Renault, Peugeot, Skoda, and Nissan to name but a few. With prices to suit every budget, and finance packages to make your new purchase affordable, we consider ourselves a ‘one-stop’ buying experience.
We’re proud of our reputation and we work hard to ensure, you, our customers are 100% happy with your purchase. If you’re looking for your next car, let us help you.Working Hours :Monday - Friday, 08:00 - 17:00.
1 hour lunch break.Skills: Attention to detail,Problem solving skills,Logical,Team working,Initiative....Read more...
The Sales Co-ordinator plays a critical role in supporting the Sales team with operational and administrative tasks to ensure a seamless sales process. This role is pivotal in enhancing customer engagement, strengthening agent relationships, and maintaining organised sales pipelines.
1. Administrative Duties & Support:
Support the team with continuous improvement - always looking for ways to improve service.
Assist the sales team with administrative duties, including preparing presentations, reports, and proposals.
Maintain the CRM system with up-to-date client and agent information.
Track the progress of leads, enquiries, and agent interactions.
Support with the creation of quotations.
2. Commercial Management:
Create and maintain comprehensive contact lists of prospective clients and agents.
Follow up on enquiries through email, phone, or other communication platforms as required to support the Commercial Director and Regional Account Directors.
Monitor the status of active leads and ensure timely follow-ups.
3. Internal & External Communications:
Maintain good working relationships with both colleagues cross the business and suppliers, projecting a professional image of the Company at all times.
Schedule and coordinate appointments and school visits for agents and clients.
Organise and conduct onboarding and training sessions for new agents.
Maintain strong relationships with agents by providing timely information and support about BSC products and updates.
Liaise with internal teams (Marketing, Operations, Client Success) to ensure sales materials and training documents are accurate and up-to-date.
Support in planning agent familiarisation trips and events.
Support the Sales team with ensuring regular product knowledge training sessions by coordinating with the team as required.
Share success stories, agency visits etc across the BSC group via Engage.
4. Customer Experience:
Actively look for and pre-empt delivery problems and potential flashpoints for customers.
Proactively communicate with all parties to reduce the impact.
Training:
Business Administrator Level 3 Standard
On and off the job training
Training Outcome:Upon completion of your apprenticeship you will have the opportunity to further develop your knowledge, skills and behaviours to enhance further career development.Employer Description:BSC Educatoin are based in Manchester and are a leading international education group offering a wide range of education and training to individuals and organisations across the globe.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Creative,Customer care skills,IT skills,Organisation skills,Presentation skills,Team working....Read more...
Providing office support, including customer and employee support
Keeping well-organised files and records of business activity
Researching company data and archived reports
Keeping computer databases up-to-date
Interacting with clients either on the phone or in person
Answering phones and connecting calls to the proper department
Taking phone messages and passing them on
Following up on business communications, billing, and ordering
Communicating with materials suppliers and vendors
Invoicing
Using spreadsheets to track expenses and company spending
Collecting and inputting company data
Making travel arrangements for employees
Learning about the company's mission and available products/services
Educating clients about what products/services are available and how to purchase them
Building relationships with clients and team members
Sending emails to clients and team members
Preparing documents by printing, copying, and binding
Writing and editing company correspondence
Collecting and sorting the post
Assisting with minor technical support
Acting as a personal assistant to the executive team
Scheduling appointments and events
Ordering office stationery and other supplies
Preparing meeting rooms by setting up chairs and getting refreshments
Participating in office meetings and taking meeting minutes
Giving feedback on office efficiency and suggesting possible improvements
Being ready for any other administrative tasks that are required
Attending training and external business meetings
Giving feedback on ways to improve and streamline the business
Training:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
Monthly classes at Colchester Institute (Colchester Campus)
Training Outcome:We are a rapidly growing business with great future potential.Employer Description:We are an established patient transfer service, dealing with patients who require transport to and from hospital or care homes. To critical care patients both adult and paediatric who need urgent transfer from hospital to hospital. We also provide full medical cover to some of the UKs large events including concerts and local gatherings.Working Hours :Monday to Friday, 8am - 4pm with a 1 hour lunch break. 1 day's training will be included in these days.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Front-of-house reception duties
General administration and clerical support
Managing communications including calls, emails, and post
Drafting documents and correspondence to a high standard
Supporting the senior leadership team with administrative tasks
Maintaining confidentiality and safeguarding at all times
Desired Skills & Personal Qualities:
Strong written and verbal communication skills
Good numeracy and literacy (ideally GCSE English and Maths or equivalent)
Highly organised with excellent attention to detail
Confident using Microsoft Office (Word, Excel, PowerPoint)
Ability to work independently and take initiative
Strong interpersonal skills and a positive, professional manner
Experience in customer service or administration (desirable)
Knowledge of school systems and safeguarding practices (beneficial but not essential)
Training:The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 9 am till 3:30 pm with a 30-minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Reliable....Read more...
Records keeping, including basic finance tasks
General point of contact regarding building visitors, monitoring and responding to queries
Support Health & Wellbeing project lead with project delivery
Marketing and outreach, including social media and website content uploads, using programmes like, ‘Canva’
Training:
Level 3 Business Administrator Apprenticeship Standard
Training will be one day a week at City Gateway E14 2BE (Tuesday 9:30am to 4:30pm)
Training Outcome:A long-term, full-time job within a company where employment is expected to continue as long as performance meets expectations.Employer Description:At Ashford Place, we offer pioneering community-led solutions to the ills affecting the physical, mental and financial wellbeing of our service users. Our approach encourages peer to peer engagement, empowering clients to take the lead in reclaiming their lives, regaining their place in society and improving their wellbeing. The Ashford Place Way involves a community-centred approach to ending social isolation, improving physical and mental health & wellbeing, working with our local community to increase resilience and self-determination, enabling our clients to have a decent and secure home, and supporting our clients, young and older to effectively access quality health and social care. It is based on our guiding principles and emphasises the key roles of the community and of individuals when it comes to creating real and long lasting change in people’s lives. We are building Ashford Place into a cohesive, networked, organisation embedded in the community. We act as the catalyst between a wide range of community stakeholders – community members, Ashford Place employees and trustees, faith and religious groups, councillors and council staff, community services and local businesses – to harness the collective capacity and capability of community resources for the greater good. We want to continue to develop a local community we are all proud of and where everyone can contribute and participate together.Working Hours :Monday to Friday 10am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
As an Apprentice you will be provided with the necessary training and support to enable you to carry out your duties.
These will likely include many of the following:
To assist with the manning of the phones within the department
Using our back office systems in order to keep our electronic records up to date
Preparation of handouts/reports for presentations and/or internal meetings
To produce valuations
To produce documents from our back office systems
To obtain information from third party providers
Using your initiative to handle issues in order to provide the team with effective support
Liaising with teams in other divisions / departments across the Company
General ad hoc duties as required, including scanning, filing, dealing with the department’s post
Training:
This opportunity is the Level 3 Financial Services Administrator Apprenticeship Standard
Training will be hybrid, delivered by Fitch Learning
One day per week will be dedicated to focus on your studies
Training Outcome:
On successful completion of the apprenticeship there will be the opportunity for a permanent role and progression within Charles Stanley
Employer Description:Charles Stanley is one of the UK’s leading Wealth Management firms, providing our clients with tailored advice and solutions at every stage of their financial journey. Our focus on clients has endured since our foundation in 1792, since when we have created financial security for many tens of thousands of people. With over 864 employees spread across a network of over 23 offices throughout the UK, we remain committed to providing our clients with the highest standards of service.
Charles Stanley is part of the Raymond James Financial, Inc. group of companies. Raymond James Financial, Inc. (NYSE: RJF), is included in the S&P 500 and is a Fortune 500 company.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As the Apprentice Administration Assistant you would be respomsible for a range of administrative duties which include:
Support in the running of the College reception area, greeting visitors and learners on a daily basis
Receiving incoming calls; helping learners and employers with enquiries, making course bookings, taking messages for staff etc.
Support in the monitoring of learner attendance, recording attendance and contacting learners, parents and employers where necessary
Order stationary and other office supplies as necessary
Update and maintain learner personal and course information electronically using Microsoft Office and other computer programmes
Assist in the marketing of the College, courses and apprenticeships via the website, social media sites and via leaflets and promotional material
Support in the recruitment of motor vehicle maintenance apprentices and full-time learners
Support in the administering of learners which includes, new starters, bursary attendance, learner completions, processing certificates etc. as and when necessary
Prepare learner booklets, paperwork and support the
Administrators with other general administrative duties as necessary to fulfil the role
We feel this is an amazing opportunity for someone to learn and develop their administration, IT and customer service skills in our small administration team
Training:
Business Administrator Level 3 Apprenticeship Standard
End Point Assessment (EPA)
Functional Skills in maths, English if required
Regular training and development sessions to meet the needs of the employer and the apprentice
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available
Employer Description:Motor Trades GTA deliver training and qualifications to the motor industry, offering motor vehicle repair courses part-time, full time courses and through apprenticeship programmes to young people from the age of 14.
We also deliver professional training and qualifications to the motor industry which include MOT New Tester, MOT Centre Manager, Light Vehicle Inspection, F-Gas, Electric Vehicle/Hybrid and many more.Working Hours :Working pattern to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Creative,Initiative....Read more...
Navigating patient requests to appropriate services, using pre-defined procedures
Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be applied
Active participation, as appropriate for the role, towards achievement of QOF and other enhanced Services Practice goals
Working as part of the larger Patient Services team, focused on Reception responsibilities, but with a wider remit when working within smaller centres
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals
Taking responsibility for daily events and being aware of daily priorities
Using one’s own initiative to suggest solutions to organisational problems
Motivating oneself in “quiet times” to address “housekeeping” issues
Making time to learn and do new things
Training:Business Administrator Level 3 Apprenticeship Standard:
Level 3 Units included in the programme include:
The organisation
Business fundamentals
Decision making
Project management
Managing performance
Training Outcome:
A permanent position within the organisation upon completion of the apprenticeship
Employer Description:The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy practice and this includes a backroom team of Administrators to handle the huge influx of correspondence and data each day.Working Hours :Monday and Tuesday between 7am and 8pm.
Wednesday, Thursday and Friday between 7am and 6pm.
Days and shifts are to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Photocopying / Copy typing / Data entry / Audio typing / File opening / Electronic filing / Archiving
Processing invoices / Preparing fee estimates
Archiving/ Preparing home files
Answer telephone calls from clients & 3rd parties, take messages and pass messages to relevant individuals within the team
Support the team with the arrangement of business development and marketing activities where required
Work closely with other members of the team to ensure work is completed effectively and efficiently
Liaise with member of the wider Residential team and other teams across the business
Ensure that all working processes and practices comply with relevant quality and service standards
Complete any work as required by your Assessor and Department
Head in order to successfully complete your apprenticeship qualification
Any other reasonable duties as requested by Head of Department or Fee Earners
Company Benefits:
25 Days additional Holiday (January - December)
Additional 1.5 days to be taken between Christmas and New year
Flexible working policy
Employee assistance program
Healthcare cash plan
Buying/selling annual leave (up to 1 week)
Cycle to work
Life assurance from start date (4x salary in the event of death in service)
Pension scheme - after 3 months you will be auto enroled into
RWK Goodman's pension scheme
Discretionary profit and performance related bonus
Referral bonus scheme
Recruitment bonus scheme (if you refer someone to work at RWK and they successfully pass probation)
Birthday day off
Season ticket load (interest free) up to £10,00 per annum (available after probation)
Discounted conveyancing Fees (available after probation)
Training:Business Administrator Level 3 Apprenticeship Standard with Legal pathwaysTraining Outcome:You will be encouraged to develop in your role through on the job training, external training (if appropriate) & meeting business development objectivesEmployer Description:RWK are a progressive UK Top 100 law firm known for our commercial, private client, clinical negligence and personal injury work. The firm has 450 people with offices in Bath, Oxford, London, Swindon and Marlborough. At Royds Withy King, people come first. The brand is built around being ‘Ahead of the Curve’. They also pride themselves on providing a brilliant place to work and recognise that investing in their people and their career is the only way they can succeed in achieving what is best for their clients.Working Hours :Monday - Friday between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey.
There are 3 main elements to this role:
Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls
Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products
Being part of the primary support team for the Protect product. This includes software support, hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales
This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services Team Lead. This team is based out of the Rochdale office and requires an element of physical hardware set up and distribution. Therefore, it is expected you will be in the physical office for most days. Exceptions for this include those on an apprenticeship who will receive a day a week to work from home on work related to their apprenticeship course and exceptions agreed with your manager.
Daily tasks will include:
Supporting customers using the internal ticketing system
Communicating with customers via telephone and email providing end user customer support and product information
Device hardware provisioning, testing, and repairing
Creating and updating ad hoc customer and internal reports
Stock management
Assisting the Project Manager with new and existing client projects for Protect hardware
Preparing and distributing customer reports
Importing and updating existing data in a database using a GUI and bespoke tools
Ticket communication management
Engaging with smaller customers on an ad hoc basis to understand and resolve issues
Communicating with multiple support teams regarding triage incidents and requests
Actioning tickets that are classed as 1.5 line for all other TM products
Swapping between triage and Protect support
Work to SLAs
Ensuring customer interactions are logged and recorded against tickets
We will provide full support to develop and gain experience with other Total Mobile products.Training:You will work towards a level 3 Business Administrator Standard which will consist of monthly lessons on a day release to Rochdale Training.Training Outcome:To be confirmed upon successful completion of the apprenticeship.Employer Description:Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and Ireland, and we support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. We are the UK leader as we have an integrated product suite within FSM that has been crafted together through organic growth and seven strategic acquisitions over the past number of years. This has made us one of the fastest growing software houses in the UK. This is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US.Working Hours :37-hours per week Monday - Friday, working hours TBCSkills: Attention to detail,Customer care skills,Number skills,Ability to work under pressure,Health and Safety Knowledge,Experience is desirable....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Sales Coordinator (Prebuck) performs support duties critical to the sales process for Prebuck and related products. Responsibilities include but are not limited to ensuring data integrity, setting up new customers, preparing regular reports and dashboards, supporting SalesForce.com (acting as a system administrator as required), assisting with freight and logistics, coordinating estimates, preparing job quotes, following-up on orders and providing support for production schedules.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform general administration and coordination activities for the sales and plant operations teams as well as product management, marketing and other departments in support of revenue generation projects and initiatives. This may include but not be limited to fielding and directing incoming phone calls to the appropriate subject matter expert, developing presentations, scheduling site visits or deliveries, following up on open issues, approving invoices or expenses, coordinating local events, approving invoices or expenses, resolving interdepartmental issues, etc. Coordinate day-to-day activities with production, estimators, sales, and customers. Collaborate with customer service on custom order entries and assist with customer sign-off/approvals as needed. Prepare sales and freight quotes. Schedule and coordinate product deliveries to project sites including the procurement of shipping and logistics services. Schedule field technical resources and communicate site schedules with customer as necessary. Perform new customer set-ups and maintain accurate customer data in related systems. Act as a designated power user for SalesForce.com. Leverage related SAP functions for procurement, sales, KPIs, customer details, etc. Provide regular reporting of critical information utilizing SAP, Salesforce.com, and other relevant internal/external systems platforms (i.e. sales reports, opportunity pipeline charts, etc.) Coordinate production based on project wins, ensuring orders are scheduled and shipped in accordance with customer expectations. Maintain inventory levels and procure raw materials to ensure adequate inventory. Update the Resource Center with new account requests; order approvals; product literature, apparel and promotional items; TremBox presentations, product catalogs, etc. as needed.
EDUCATION REQUIREMENT:
Associates degree or equivalent from two-year college or technical school required, Bachelors degree preferred.
EXPERIENCE REQUIREMENT:
Minimum two years' experience in an administrative support role, project coordination, or similar capacity
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Excellent interpersonal and communication skills required (written and verbal). Strong organization skills with the ability to multitask and prioritize work to complete assignments in a timely, accurate manner. Ability to thrive in a fast-paced work environment with changing priorities and to work as a team. Advanced proficiency using SAP, SalesForce.com, Modus, and database management experience preferred. Advanced proficiency using MS Office (Outlook, Word, Excel, PowerPoint). SharePoint experience preferred. Excellent customer service skills including the ability to interact effectively with individuals at all levels of the organization.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and lift up to 25 lbs. occasionally.
ADDITIONAL INFORMATION: This position will work out of our Grand Rapids, MI manufacturing facility.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $52,960 and $66,200 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
Front-of-house reception duties
General administration and clerical support
Managing communications including calls, emails, and post
Drafting documents and correspondence to a high standard
Supporting the senior leadership team with administrative tasks
Maintaining confidentiality and safeguarding at all times
Desired Skills & Personal Qualities:
Strong written and verbal communication skills
Good numeracy and literacy (ideally GCSE English and Maths or equivalent)
Highly organised with excellent attention to detail
Confident using Microsoft Office (Word, Excel, PowerPoint)
Ability to work independently and take initiative
Strong interpersonal skills and a positive, professional manner
Experience in customer service or administration (desirable)
Knowledge of school systems and safeguarding practices (beneficial but not essential)
Training:The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification. This will include any necessary Functional Skills training that may be required.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 9 am till 3:30 pm with a 30-minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Reliable....Read more...
Learn how to handle inbound and outbound calls for multiple areas
Learn how to manage our mailboxes and how to respond to supporter queries
Learn how to prepare and send letters in response to our supporters
Learn how to process payments using a number of payment platforms
Learn about compliance
Learn how to process non-financial and financial transactions
Learn how to sort, open, process and scan incoming and outgoing post
Learn how to capture and maintain sensitive supporter information through our database
Learn how to pack and send fulfilment orders including printing multiple letters
Responsible for managing time effectively
Responsible for completing coursework in a timely manner
Attend college or meetings with your course assessor when required
Complete of the job training where required
Be an ambassador for the apprenticeship scheme and positive representative for Support Services and mentor to future apprentices
Help provide an excellent experience and Service for our supporters
Help identify, develop and build effective relationships with colleagues within the team and other departments
Foster effective relationships internally and externally to engage with a range of audiences and individuals
You will also be an ambassador for the apprenticeship scheme
Responsible for maintaining systems and records
Responsible for fostering effective relationships with supporters and colleagues across the organisation
Training:
Office Based
On and Off the Job Training
Business Administrator Level 3
Training Outcome:Support Services is the gateway to many positions within the Trust. It can lead to numerous positions. Previous Apprentices have gone on to become People Partners, Quality Leads, Membership Journey Managers and Legacy Officers.Employer Description:The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.Working Hours :8.30am - 5.00pm, Monday - Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Answering the phone
Being the first point of contact to visitors
Producing tenders
Dealing with incoming/outgoing post
Photocopying, binding, electronic filing and archiving
Ordering weekly shopping
Assisting with meeting arrangements
Manage stationary stock, and keeping all stock sheets up to date
Any general ad hoc duties to provide support to the whole team as required
Training:Business Administrator Level 3 Apprenticeship Standard:
Our programme offers a blended curriculum combining engaging online classes with adapted 1:1 support from a dedicated tutor
This tutor collaborates with both apprentices and employers to create a tailored programme designed to support your progression
You’ll benefit from at least 6 hours of weekly training or study time during your working hours
Training Outcome:
Potential for permanent employment for the right candidate.You could progress from the apprenticeship to become an admin assistant
You could also move into other departments, like accounting or Health & Safety
Diploma of Higher Education / Foundation Degree (Level 4/5).
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers
Employer Description:Consult Construct focuses on high quality construction, energy and surveying consultancy for a wide range of clients purchasing and building all types of property. We are an independent firm Regulated by the Royal Institution of Chartered Surveyors. We provide comprehensive surveying, project management, energy efficiency and design advice for commercial, public and residential property sectors. Our team have a vast array of professional property experience across the UK and a strong reputation for a highly responsive hands-on service.
We deliver high quality consultancy and construction projects. We work with a large variety of clients including home owners, commercial businesses, the public sector and private contractors.Working Hours :Monday - Friday, 9.00am – 5.30pm
1 hour for lunch unpaid.
6 hours of obligatory training to be agreed week on week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is a varied and interesting role covering all aspects of medical reception duties using an internal system, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.
As part of the apprenticeship, full training will be provided to undertake the role, which will include but is not limited to:
Making appointments and dealing with queries
Prescription requests
Handling incoming and outgoing post
Greeting and directing patients and visitors
Inputting and extracting information from the practice computer system
Scanning letters in patients' records
Actioning internal tasks on a daily basis
Data inputting
This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.Training:The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship.
If you have not achieved a GCSE grade 4 (C) in English and maths or equivalent, you will be required to complete Functional Skills Level 2 in English and maths.
As part of the Level 3 Business Administrator apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.
End-Point Assessment (EPA):
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.
This includes:
Knowledge Test
Professional Discussion
Project Presentation
Training Outcome:With experience and further training, you could become an administration manager, office manager or GP practice manager.
You could also move into roles in finance or HR within the NHS.Employer Description:Greenlands Surgery is a progressive GP Surgery, offering excellent professional services to all. They aim to deliver equitable, patient-driven, high-quality and caring primary health care services without prejudice to the patients of our practice. Reactive to change and capable of innovation, creativity, and offering truly reflective patient services.Working Hours :Greenlands Surgery is open 09:30 - 17:00 on Monday, Tuesday, Thursday and Friday and 09:30 - 18:30 on Wednesday. Hours will vary between these times on a rotational basis (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
The team in Gloucester are a close-knit team that take pride in their ability to deliver a first-class service to our customers. Here at PIB we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.
Our office is based in the centre of Gloucester overlooking the historic quays and is accessible by car or bus. For those looking to travel by car, we have car parking.
This role will be in our Customer Service team and alongside your Apprenticeship will on a daily basis talk to our customers on the phone, by email, and through Live Chat, making sure they always have a great experience with us. You will also be studying towards a Business Administration Apprentice.
Duties:
Talk to customers on the phone, by email, and through Live Chat to help them buy, keep, or change their insurance policies
Give customers clear and honest information about our products so they can choose what’s best for them
Work towards goals set by your manager, such as how many sales you make or how happy customers are with your help
Make sure every customer has a good experience when they contact us
Always treat customers with respect and fairness
Keep learning new things and complete any required training for your job
Help create a positive and friendly atmosphere in your team.
Learn about our products and systems by taking part in regular training
Follow all company rules and laws and tell your manager if you notice anything wrong
Be able to work well on your own and with your team
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Potential for a full-time role on completion
Employer Description:Where Ambition Meets Opportunity! PIB Group is a dynamic and fast-growing insurance company. Our Apprenticeship scheme offering ambitious individuals the chance to kick start careers. We’re all about big ideas, bold moves, and building something amazing together.
As part of PIB Group, you’ll join a supportive and innovative environment where learning and development are at the heart of everything we do. Our Early in Careers Apprentice scheme is designed to provide hands-on experience, industry-recognised qualifications, and mentorship from experienced professionals in your chosen area. You’ll gain valuable insights into the insurance industry and the different supporting departments such as Data, ESG, Finance, HR/People…… the list goes on! As a PIB Apprentice you will develop essential skills, and be part of a team that values collaboration, creativity, and excellence.
Here at PIB, your ideas matter, your expertise is celebrated, and you’ll have the freedom to push boundaries and make a real impact. Since our journey began in 2015. We’re creating a home for Europe’s top insurance innovators, where ambition, innovation, and teamwork come together to shape the future of the industry, why not become part of our future and apply for one of our exciting Apprenticeships!
As well as our competitive salary a PIB Apprenticeship also offers a completion bonus, wardrobe allowance and many other exciting benefits! Why not look at our Apprenticeship website to see them all in more detail.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Effective personal planning,Accuracy,Microsoft Office Suite,An appetite to learn,An inquisitive nature,Willingness to ask questions....Read more...
This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business.
Principal Duties and Responsibilities:
Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date
Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required
Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements
Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them
Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc.
Liaise with tenants and other data subjects on queries or concerns relating to data protection requests
Scan, photocopy and maintain documents in line with data protection guidelines
Deal with basic office management such as stationery supplies and post
Use the IT systems to maintain records as required
Always maintain confidentiality and handle all information in accordance with the Data Protection Policy
Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate
Leadership and Corporate Responsibilities
Work effectively with other team members to meet deadlines and provide excellent customer service
Maintain strong links and working relationships with internal customers
Promote and lead by example on equality, diversity and inclusion
Contribute to improving and implementing new/revised processes
Ensure adherence to data security and protection policies and processes
Special Instructions:
To uphold the vision and values of the emh group and emh homes
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
To ensure a safe working environment in accordance with Health and Safety Regulations
To attend fire drills and staff meetings
To attend training events as required
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
To respect the confidential nature of personal information
To recognise and promote emh group’s Equality and Diversity Strategy
Full training will be provided in all areas to meet with the apprenticeship programme.Training:
Business Administrator Level 3 Apprenticeship Standard
Functional skills in maths and English if required
Internal relevant training courses as required for the job
Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway
Employer Description:emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 9.00am - 5.00pm (Annualised hours Contract)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Throughout the apprenticeship, you’ll work at our Support Office within the Customer Success Team, where you will learn to:
Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer Service teams
Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports
Develop your technical skills to contribute to the business digital transformation project
Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
Understand and use project management tools and methodologies
Identify potential inefficiencies and suggest improvements, learning root cause analysis methods and Lean Principles
Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment
Training:You will complete a level 3 Business Administrator Apprenticeship Standard. This programme will be delivered using a combination of:
Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
Industry-recognised training leading to an apprenticeship qualification. You will attend training workshops both online and in person. These will take place within the workplace and at other training locations
On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification
Training Outcome:On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification. This would support the opportunity to progress to a Customer Success Analyst role.Employer Description:Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.Working Hours :In agreement with the manager, but Monday–Friday between the hours of 8.00am - 5.30pm e.g., 8.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Support day-to-day administration: data entry, document management, diary reminders / responses, and general record-keeping
Design and development of high quality, visually striking documentation: reports, training slides, presentations and online marketing materials
Support our IT administrator in basic trouble shooting and system maintenance
Handling internal / external calls and correspondence
Assist office management and housekeeping as directed to ensure a welcoming, tidy office and positive visitor / staff experience
Coordination of meetings, conferences, and appointments
Collaboration across teams to ensure seamless communication
Support execution of corporate projects e.g. facilities, marketing
Contribution to improvement of process and efficiency under our Quality Assurance practices
Help research relevant areas to feed into drafting items such as policies / procedures and company communications
Stay proactive and adaptable to tackle diverse tasks
There may also be the opportunity to support our accounts function where requested
Training:
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
Training Outcome:
This is a rare opportunity for growth and progression into a corporate position within a company that values diversity and inclusion. We offer real potential for the right candidate to move into more senior roles following a grounding within the administrative team
The role starts at entry level, with full training on top of course study time and offers scope to develop your professional skills and knowledge across our disciplines
Employer Description:We are a forward-thinking, growing SME operating from the vibrant East Midlands region, offering construction consultancy services and providing our employees a dynamic, inclusive atmosphere where they can thrive and contribute to our collective success.
With strong sustainability credentials and a commitment to making a positive impact, we recognize the importance of a strong administrative backbone to keep our operations running smoothly. We are committed to fostering a culture of continual professional development and collaboration, offering opportunities for growth and delivering exceptional client service.Working Hours :Monday to Friday 9am -5pmSkills: Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Customer Care Skills,Proactive,Artistic flair....Read more...
Support our officers and soldiers through administrative support
Support the chain of command with their decision-making
Expect global deployment on exercise or operations, or even to an Embassy
Training:Step 1:
Basic training will teach you how to be a soldier. This covers everything from fieldcraft to how to handle a rifle. If you join as a Junior Soldier (under 17 years and 6 months), you’ll do a 23-week basic military training course at Harrogate
If you join as a Regular Soldier (over 17 years and 6 months), you’ll do the regular 14-week adult basic training
Step 2:
You have 15 weeks’ of specialist training at Worthy Down, Winchester, where you learn about military personnel and financial administration. You’re trained to use our information systems and will also get your Category B Driving licence (car). Later in your career, you can take recognised qualifications in Business Management and Human Resources. These include apprenticeships and degrees
Qualifications you could get after training:
Level 2 Certificate for Military Personnel Administrators
Level 3 Diploma for Military Personnel Administrators
Business Administration Apprenticeship – Level 2 or 3 including Functional Skills in maths, English and IT
Training is accredited by the Defence Awarding Organisation, Institute of Leadership and Management and Chartered Management Institute, ranging from Levels 4 to 7.
Personal development opportunity to undertake a foundation degree in HR Practice.
Opportunity to apply for accountancy training after qualifying period and selection.
Cat B Driving Licence.In the case of the AGC(SPS) , Service personnel will start L3 Business Administrator when they begin Initial Trade Training (ITT) and continue their learning during their first assignment.Training Outcome:
If you show the right commitment, skills and academic ability, you could become a Commissioned Officer
Members of the British Army are promoted on merit. Work hard, study hard, and you can rise through the ranks
Employer Description:Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges, ranging from support to the Police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day 365 days a year, we are always ready to serve. You belong here.Working Hours :Shift and working patterns may vary.
Working locations will vary nationally depending on the apprenticeship and working requirements.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
You will compile weekly payment schedule and starters & leavers report, check bank statements daily for payments due into the company from clients, finance companies and insurers and other tasks and duties as assigned from time to time.
Within recruitment, this requires timesheet processing and compliance.
In doing so recruitment admin handles all timesheet processing/queries & liaises with all candidates in obtaining all documents that are required to make candidates compliant in relation to all MSP requirements
In terms of timesheet processing this function helps to maximize the companies’ weekly profits by chasing candidates for outstanding timesheets.
In terms of compliance this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us, they would like to carry out an audit.
In regard to the Trevellyan team, this is support function in all elements of credit control and payments to the insurers.
In reference to accountancy this is a support role to accountants and clients in offering good customer service and administration in support of our accountancy services.
Job Responsibilities:
Downloading candidate timesheets
Process AWR changes & placement extensions
Create vendor adjustment forms
Teaching candidates how to submit timesheets on the online portals
Chase unprocessed timesheets from workers
Manage payment queries for candidates where applicable
Manage candidates holiday request forms and send completed forms to payroll
Sending out & chasing outstanding registration documents and references
Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
Deal with audits when they are requested by MSPs
Providing references for previous candidates
Manage task management schedules & task follow-up reporting
Run daily and weekly reports
Other tasks and duties as assigned from time to time
Check bank statements daily for payments due into the company from clients, finance companies and insurers
Diarise & chase payments with clients – 7-day SLA for payments
Ensure that all receipts and payments are placed in the credit control system
Reconcile all transactions with the credit control system
Ensure all insurance companies are paid at the end of the month via the statements
Ensure all statements are confirmed as correct and signed off
Ensure accurate and up to date client account files and database are kept
Carryout credit control duties to ensure payments received for our services
Invoicing for client services delivered in support of credit control
Maintain a portfolio of client’s payrolls weekly, bi-weekly and monthly
inbound/outbound customer service calls to our current clients, building relationships
Deal with external supplier queries, HMRC, DWP, courts and other agencies
Contacting customers over the telephone and via email with regards to potential new business
Deal with payroll queries from staff and contractors in a professional and timely manner
Calculations of statutory payments and processing P45 and P60’s and other year-end reports
Analysis of pay summary and pay slips
Upload RTI, FPS and EPS reports to HMRC and pension providers in a timely manner
Training:
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification
Full on the job training will be delivered
Off the job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Training Outcome:Full time position will be available after the successful completion of the apprenticeship. Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers.
Our offering to businesses includes:
Accountancy and Financial Management
IT Support and Cloud Computing
Recruitment
Business Start up
Payroll services
Marketing
Web Design and Development
Corporate Insurances
Employee Benefits Scheme
Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :You will be required to work Monday to Friday, 09:00am - 5:00pm, however you will be paid until 6:00pm to allow you to complete your apprenticeship course work.
40 hours a week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience....Read more...
Duties & Responsibilities
Creating new tenders and contracts on Job gen (soon to be obsolete) CRM & Easybop
Once an opportunity has been quoted, update Job gen, CRM & Easybop with scope, value and status changes
Entering new contract awards into COINS
Creating job paperwork packs, when project complete to compliance check paperwork ready for data entry
Scanning and saving all paperwork in a timely manner to the correct folders
Raise waste notes
Royal mail scanned paperwork to be sent to client within 5 days of completion
When project is complete check that all air monitoring has been received, where missing chase analyst for copies ASAP
Data entry into Multibase: exposures, personal monitoring for South & Midlands Offices
Data entry ‘other’: Smart waste (carbon footprint), mask check sheet, TBTs & HAVs
Take minutes and distribute for operations and supervisor meetings
Book parking, accommodation and other travel requirements
Create and submit expense claims for MD, and reconcile receipts for company cards monthly
Once credit cards have been reconciled for the month, check against the credit card tracker to ensure that all costs have been accounted for (DF expenses/ MasterCard/ Amex, Amazon account)
Reception and telephone duties
Ordering office stationery and consumables and input into COINS (stationery)
Holiday cover for contract coordinator role
Assure360 role to be further defined, it will encompass all of the above in a slightly different format
Personal Attributes
Organisational Skills
Attention to Detail
Communication Skills
Time Management
Reliability and Punctuality
Initiative
Professionalism
Knowledge
GCSEs (or equivalent) in English and maths
Experience with Microsoft Office (Word, Excel, Outlook)
Some previous admin, customer service, or office experience
Qualifications
A full UK Driving Licence is required due to the location of the office
Training Outcome:The completion of a Level 3 Business Administrator apprenticeship qualification is equivalent to 2 A Levels.
There will be additional learning opportunities after completion, such as an L4 apprenticeship, other training courses to upskill, or progress to a senior role within the wider company etc. Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday to Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative,Time Management,Reliability and Punctuality,Professionalism....Read more...
