Service Operations Apprentice

Key Responsibilities:

Service Scheduling: Coordinate daily and forward schedule for service engineers, match jobs to engineer competence, optimise routes, maintain job status, confirm customer readiness, monitor progress, and distribute job packs Logistics Administration: Arrange parts and tools, coordinate couriers and returns, support vehicle logistics, maintain tool registers, book accommodation and travel, prepare delivery notes and documentation Customer & Stakeholder Communication: Act as first point of contact for customers, liaise with engineers and managers, issue confirmations and updates Data & Compliance: Maintain accurate records, support compliance with policies, produce simple reports Continuous Improvement: Identify opportunities to improve scheduling efficiency and participate in improvement projects

Training:
Training with Milton Keynes College Ongoing training, support and development with the employer Business Administrator Level 3

Training Outcome:
Opportunity to develop yourself with further and higher-level training for the successful candidate

Employer Description:
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Working Hours :
Monday - Friday, 08:30 - 17:00.

Skills:
Strong organisation,Professional communication,Attention to detail,Problem‑solving mindset,Microsoft 365 skills,Positive attitude,Field service awareness,Route planning skills,Interest in engineering