Service Advisor

An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process. This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000). You will be responsible for ? Acting as the primary point of contact for customers throughout the service journey ? Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately ? Advising customers of any outstanding recalls and arranging the necessary work ? Confirming the repair category such as retail, fleet or warranty before work begins ? Providing regular updates on vehicle progress while it is in the workshop ? Preparing costings for completed work and producing accurate invoices ? Processing walk-in bookings and managing service appointments ? Monitoring expected completion times and informing customers of any delays ? Maintaining accurate vehicle service histories and documentation ? Ensuring invoices and related records are stored correctly ? Ordering parts once approval for work has been received What we are looking for ? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role. ? Background in a customer service role. ? Proven experience in an automotive service environment, ideally HGV or light commercial vehicles. ? High level of attention to detail and accuracy when handling service documentation ? Strong problem-solving ability and practical technical awareness ? Working knowledge of Microsoft Office, including intermediate Excel skills ? Ability to analyse information such as workshop data and costing details ? Fluent written and spoken English