Bookings Administrator Apprentice

What you will be doing:

Chichester Community Development Trust is seeking an organised and friendly Bookings Administrator to manage enquiries and bookings for its community spaces. The role supports community groups, businesses and residents using its venues and helps ensure bookings and events run smoothly from enquiry to delivery.

Key tasks include:

Responding to booking enquiries by email and phone Showing hirers the spaces Checking availability and processing bookings Issuing booking confirmations and hire information Ensuring payments and deposits are received Updating booking systems and maintaining accurate records Liaising with venue staff to share booking details Helping to set up and support events when required Working alongside volunteers during community activities Providing excellent customer service to hirers Supporting the team with general administrative tasks Ensure hirers and the teams at the venue receive clear information before their event

Who you will be:

A self-starter with the ability to work on their own initiative without constant supervision The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple enquiries efficiently while providing a high standard of customer service Comfortable being out in the spaces meeting and greeting customers, handling potential issues to ensure the spaces are enjoyable for everyone Experience in dealing with people in a varied multi-task environment

Training:
Business Administrator Level 3 Apprenticeship On the job training and mentoring with experienced colleagues

Training Outcome:

Subject to funding, this role is expected to become permanent on the successful completion of the apprenticeship.

Employer Description:
Chichester Community Development Trust helps communities to create bright futures. We own and manage community buildings and land, safeguarding these important spaces for community use. They are ready for business and create local opportunities and people are at their heart. They take the communities point of view, providing leadership, support and encouragement for community groups so local people feel empowered to improve their own lives.

Working Hours :
Monday to Friday – 6 hours between 9.00am - 5.00pm, with a 6-hour study period for remote learning. Occasional weekends and evenings may be required if needed to manage an event.

Skills:
Excellent communication,Strong organizational skills,Good time management,Attention to detail,Good numeracy,IT Literate,MS Office,Used to booking systems,Problem solving skills,Manage last-minute changes,Friendly,Professional,Customer focused,Works collaboratively,Flexible,Team player,Positive,Can-do attitude,Enthusiastic,Approachable,Adaptable Reliable,Patient and calm