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Field Resource Foreman

JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager. EXPERIENCE: Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. The salary range for applicants in this position generally ranges between $55,000 and $75,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...

Sports Development Apprentice

Deliver high-quality coaching sessions across club and school settings, ensuring a safe, inclusive and engaging experience that reflects organisational standards and best practice Work collaboratively with the management team to plan, organise, deliver and review coaching programmes, contributing to operational planning, administration, monitoring and evaluation to support continuous improvement Contribute to strategic discussions and decision-making, supporting the development and implementation of actions to improve Term-Time sessions Holiday Clubs programmes Engage effectively with a wide range of stakeholders, adapting communication style and approach when working with: Coaches at all levels Administrative staff Customers (parents and guardians) Gymnasts Welfare and safeguarding leads Senior management This will include face-to-face communication, telephone calls, email correspondence and effective use of the club’s CRM system. Lead and deliver a structured project with gymnasts, supported by the club, taking responsibility for: Planning and objective setting Design and development Risk assessment and compliance Delivery and evaluation of coaching activity Support business and financial planning, contributing to budgeting discussions and resource allocation to ensure effective and sustainable club operations Apply and champion the use of digital and new technologies to improve customer experience, communication, data management and operational efficiency Support marketing and sales activity, contributing to initiatives that promote participation, retention and growth of the club Demonstrate leadership and role-model professional practice, working with coaches of all levels (including partners, Level 1 and academy coaches) to embed club policies, standards and good practice Support inclusive practice, working with management and coaching teams to effectively support gymnasts with neurodiversity and additional needs Develop understanding of people management and recruitment processes, including legal and safeguarding requirements for coaching roles Set goals and support the development of Level 1 and Academy Coaches, contributing to talent development and succession planning within the club Reflect on your own leadership and coaching style, demonstrating self-awareness and understanding how behaviours and decisions impact gymnasts, colleagues and the wider organisation Demonstrate effective time and task management, managing personal workload, session delivery and agreed timescales in collaboration with management to support efficient club operations Contribute to the development of the Club Learning and Development Plan, identifying skills gaps and supporting continuous professional development Identify operational challenges as they arise, working with Club Owners and Management to develop, implement and review effective solutions Maintain high standards of health, safety and safeguarding, ensuring compliance with legislation, policies and best practice at all times Act as a positive ambassador for Northwood Gymnastics, promoting the club’s values, culture and reputation through a professional, enthusiastic and proactive approach Work independently and as part of a team, consistently demonstrating the club’s core values across all areas of responsibility Undertake additional duties as required by management, supporting the delivery of a wide range of club projects and activities Training:Upon successful completion of the Chartered Manager degree apprenticeship, the apprentice will be awarded a BA(Hons) Business & Management, along with Chartered Manager status with the CMI.Training Outcome:Further career progression within the organisation may be possible upon successful completion of the apprenticeship.Employer Description:Northwood Gymnastics is a Gymnastics club in Northwood, Middx. We deliver sessions at two venues in Northwood for children aged 3 and a half to 16 years old. One venue is for Recreational level Gymnasts and the other delivers sessions for Invite - Advance level Gymnasts. We focus on 3 main areas of General Gymnastics - Floor, Vault and Tumble. We have a strong team of Gymnastic Coaches and Admin Staff who work at both venues.This team also delivers Gymnastics to primary and secondary schools. Sessions mainly run term time, but we do also offer a Gymnastics Holiday Club during the school holidays for children aged 3 and a half to 16 years old. We also run local competitions at our club and at other local clubs.We offer a growing Academy Coaching Scheme to young members who work closely with the coaches to develop their gymnastics coaching.Working Hours :The role is primarily weekend and evening work. Usual hours for evening work, 4.00pm - 8.30pm. Weekends: Saturday, 8.30am - 2.30pm. Holiday Club: 8.30am - 3.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...

Transactional Finance Apprentice

The Transactional Finance Apprentice is a key role within the Councils Transactional Services in our Finance Directorate. This apprentice role offers the opportunity to develop valuable and varied experience within a busy Payments & Income team. This apprenticeship with have a line manager, workplace mentor, inclusive employment manager and a dedicated apprentice programme tutor. On successful completion of the apprenticeship, the post holder will progress to the substantive post of Payments & Income Assistant. Notwithstanding the detail in this Job Role Profile, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job. Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester. This role is classed as ‘agile’ which means that the post holder’s primary base will be to work from home, as well as at Council offices and across the Borough, as required. Apprenticeship length for this Level 2 Accounts or Finance Assistant Apprenticeship alongside AAT Level 2 Certificate in Accounting 12 months and 3-month duration to sit the End Point Assessment With appropriate support and supervision, the Apprentice will… • Process information activities to ensure accuracy in maintaining financial operating, procedures systems, undertaking checking, coding and reconciliations.• Operate and maintain schedules, records and systems for work areas, to ensure admin processes are conducted effectively and efficiently. • Respond to routine and complex enquiries, both verbal and in writing from a wide range of contacts, using judgement in formatting responses so advice is consistent in accordance with agreed policies and within defined procedures. • Assist with the preparation of statistical and financial information from systems, collate and present information for use by senior staff for operational/ budget management and policy development purposes. • Assist with monitoring the operation of processes and advising on improvements in the post holders specific work area, to contribute to the achievement of the overall service objectives.• Ensure communication channels (upwards/downwards/lateral) are fully utilised to ensure that uncertainty is removed, and services are delivered effectivelyTraining:Training will be delivered through a blend of workplace learning and formal off‑the‑job training. Most training will take place at the apprentice’s normal place of work, with additional learning delivered by the training provider through college attendance, online learning, workshops, or Microsoft Teams. Training will take place on a regular basis throughout the apprenticeship, with protected time during working hours to attend training sessions, complete learning activities, and prepare for assessments. The exact schedule will be agreed between the apprentice, line manager, and training provider as part of the individual training plan.Training Outcome:On successful completion of the apprenticeship, the post holder will progress to the substantive post of Payments & Income Assistant.Employer Description:Local government is a diverse and dynamic environment, built on a foundation of many different occupations working together. From frontline services to strategic planning, every role contributes to shaping communities and improving lives. It’s a place where collaboration, innovation, and public service come together to make a real difference. At Cheshire West and Chester Council, we’re proud of our commitment to excellence and inclusion. Our achievements speak for themselves: Top 100 Apprenticeship Employer Apprentice Employer of the Year Award Gold Award – Armed Forces Covenant Disability Confident Leader Recognised as a Good Investor in People We’re dedicated to building a stronger future where everyone plays their part in creating thriving, caring, and sustainable communities. Here, you can grow your career while making a meaningful impact. We take pride in doing things differently—delivering vital services that touch every aspect of people’s lives. Our work spans a wide range of exciting change programmes designed to tackle challenges across the borough and drive positive outcomes for all.  Working Hours :Monday to Friday 9am up to 3pm This role is classed as ‘agile’ which means that the post holder’s primary base will be to work from home, as well as at Council offices and across the Borough, as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Admin, Payroll, Compliance & Credit Control Apprentice

You will compile a weekly payment schedule and starters & leavers report, check bank statements daily for payments due into the company from clients, finance companies and insurers and other tasks and duties as assigned from time to time. Within recruitment, this requires timesheet processing and compliance. In doing so, recruitment admin handles all timesheet processing/queries & liaises with all candidates to obtain all required documents to make candidates compliant with all MSP requirements. In terms of timesheet processing, this function helps to maximise the company’s weekly profits by chasing candidates for outstanding timesheets. In terms of compliance, this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us, they would like to carry out an audit. In regard to the Trevellyan team, this is support function in all elements of credit control and payments to the insurers. In reference to accountancy, this is a support role to accountants and clients in offering good customer service and administration in support of our accountancy services. Job Responsibilities: Downloading candidate timesheets Process AWR changes & placement extensions Create vendor adjustment forms Teaching candidates how to submit timesheets on the online portals Chase unprocessed timesheets from workers Manage payment queries for candidates where applicable Manage candidates' holiday request forms and send completed forms to payroll Sending out & chasing outstanding registration documents and references Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates Deal with audits when they are requested by MSPs Providing references for previous candidates Manage task management schedules & task follow-up reporting Run daily and weekly reports Other tasks and duties as assigned from time to time Check bank statements daily for payments due into the company from clients, finance companies and insurers Diarise & chase payments with clients – 7-day SLA for payments Ensure that all receipts and payments are placed in the credit control system Reconcile all transactions with the credit control system Ensure all insurance companies are paid at the end of the month via the statements Ensure all statements are confirmed as correct and signed off Ensure accurate and up to date client account files and database are kept Carry out credit control duties to ensure payments are received for our services Invoicing for client services delivered in support of credit control Maintain a portfolio of clients’ payrolls weekly, bi-weekly and monthly inbound/outbound customer service calls to our current clients, building relationships Deal with external supplier queries, HMRC, DWP, courts and other agencies Contacting customers over the telephone and via email with regards to potential new business Deal with payroll queries from staff and contractors in a professional and timely manner Calculations of statutory payments and processing P45 and P60’s and other year-end reports Analysis of pay summary and pay slips Upload RTI, FPS and EPS reports to HMRC and pension providers in a timely manner Training: Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification Full on-the-job training will be delivered Off-the-job training will be supported by our training provider- Davidson Training UK Ltd You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent) All training will be delivered within the workplace during working hours Training Outcome: A full-time position will be available after the successful completion of the apprenticeship Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers. Our offering to businesses includes: Accountancy and Financial Management IT Support and Cloud Computing Recruitment Business Start up Payroll services Marketing Web Design and Development Corporate Insurances Employee Benefits Scheme Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :You will be required to work Monday to Friday, 9:00 am- 5:00 pm. You will be paid until 6:00 pm to allow you to complete your apprenticeship coursework. 40 hours a week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience ....Read more...

Operations and Administration Manager

Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams?If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager!Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations.They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors.  Key Responsibilities of an Insurance Operations and Administration Manager: Overseeing daily operations:    This includes ensuring all departments are running smoothly and efficiently.Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management.Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical.Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure controlDiaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and managementLiaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations.Creating systems to discourage unplanned expenditure and accountability for money spent.Creating expenditure approval structure and levels Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance.Assessing and recommending areas that need improvement and policing Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies.Supporting human resources management and optimal deploymentOverseeing HR systems, including staff rota and attendance in liaison with line managers Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department.    Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department.    Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept.Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports Specific tasks within the insurance industry: Claims management:Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations.Policy management:Managing policy documents, tracking policy alterations, and preparing application and administrative records.Underwriting operations:Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes:Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills: Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage.Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential.Skills: Strong organisational, communication, and problem-solving skills are crucial.Knowledge: Knowledge of insurance products, policies, and regulation is required.Leadership: Proven leadership and team management skills.Other: Experience with relevant software and systems is a plus.  Required: UK driver's licenseBenefits: Company car, holiday pay, company pension  ....Read more...

Administrative Assistant

Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The Administration Assistant will report to the Executive Assistant & Manager of Corporate Administration.  This position plays a critical role in linking our daily administration activities and will need to have a high degree of attention to detail, project coordination skills, exceptional customer service, confidentiality and align to organizational process, templates, and standard operating procedures.Our ideal candidate will be an individual that enjoys administrative tasks, is technically proficient, enjoys contributing to a high performing team and has great interpersonal skills.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year?In conjunction with the Executive Assistant & Manager of Corporate Administration, the duties for this position include but are not limited to:General Administration & Reception Administration tasks including filing, photocopying, and postage (maintain & fill as needed).Develop & manage confidential excel & Momentus databases.Report & presentation coordination in standardized templates and formats.Provide break relief for PNE reception and coverage if necessary.Take, transcribe (all formats) and distribute minutes of meetings as directed.Maintain photocopy room, office supplies and arrange service requests as needed.Maintain Admin lunchroom, turning on dishwasher at the end of the day and emptying in the morning, ensuring adequate supplies and ordering more when needed.Order corporate business cards as needed.Gift basket/thank you card coordination as needed. Sales Administration Supports sales & corporate partnerships with: Client documentation support including background/credit research, contracts event memos, invoicing and survey distribution & reporting.Attendance tracking for annual report.Weekly cross checks for consistency of event details between all PNE websites, FAQs and signage.FAQ facilitation & distribution with support from TicketLeader.Sales venue, competitor and lead research, data entry for Momentus.Reconciling expense statements for senior managers. Community Administration Supports Account Manager Facility Sales with:   Coordinating the community ice clients by managing the client bookings, contracts, invoicing, payments and communication to operations. Supports Communications & Community Engagement Manager with: Distribution of community donations.Community outreach meetings coordination and communications.Internal and external communication materials. What else? Must have successful completion of Grade 12.Must have a minimum of 4 years of work experience within an administrative capacity.Successful completion of an Administrative Certification program considered an asset.Must have advanced proficiency in computer applications including but not limited to MS Office Suite, Teams with a minimum typing speed of 50 words per minute.Must have a keen attention to detail with strong written and verbal communication skills, including but not limited to: Excellent customer service skills (communication skills both written (email/letters etc.) and verbal (phone) and can manage thru difficult/conflict conversations with clients.Excellent knowledge of business English, punctuation, grammar and vocabulary. Must have strong time management skills with: Ability to perform assigned tasks within expected deadlines, utilizing prescribed work methods and procedures.Ability to take initiative to be proactive with the ability to function with some independence and under pressure and ability to meet multiple service demands as the same time.Flexibility to easily accept changing priorities and tasks as delegated. Ability to follow established procedures and to use initiative and judgment as required.Ability to deal with confidential matters and use discretion.Ability to facilitate gathering information from multiple departments.Must be available to work from 8:30AM – 4:00PM, Monday – Friday.Must be available to work on-site in this role.Candidates must undergo a Criminal Record Check. Who are you? Team player.Committed to striving for excellence.Skilled at time management.Organized and detail oriented. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.  ....Read more...

Apprentice Customer Service Administrator - (SEND Team)

In the first instance, your duties and responsibilities are listed below, including the critical success factors relating to the post. As the needs of the college change, you will be expected to take on or drop responsibilities as directed by the Line Manager. Critical Success Factors: Maintenance of records and relevant systems Completing relevant documentation Handling, managing and producing accurate data and reports Liaising with relevant internal and external contacts and departments High functioning ability in the use of Microsoft Office Suites Role Specific Responsibilities: Day-to-day SEND administration Monitoring or/and sending of documentation relating to EHCP annual reviews Monitoring and responding to the SEND email inbox Other Duties and Responsibilities: General administrative duties as required by the department and manager. (Filing, scanning, postal distribution) Efficient organisation of admin processes and procedures in relation to SEND Proficient use of Microsoft Office and Outlook Dealing with requests for information Filing and recording of confidential data and records General Duties and Responsibilities: The post holder is required to: Perform their duties in accordance with the college’s Equality Policy, undertaking mandatory training as required by the college. Show a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, undertaking mandatory training as required by the college Perform his/her duties in a manner that respects British values, including individual liberty and mutual respect and tolerance of different faiths and beliefs Demonstrate a commitment to the college’s values and behaviour of Excellence, Integrity, Equality, Respect, Care, Efficiency, and Innovation Ensure the health and safety of all staff and resources within his/her area(s) of responsibility, i.e. delegated responsibility in relation to the nature of the post holder’s duties and personal responsibilities as per Sections 7 and 8 of the Health and Safety at Work Act 1974 Participate in the college’s Performance Management Review Scheme Undertake Continuous Professional Development (CPD) relevant to his/her post Demonstrate core competencies as required by the role Demonstrate commitment to the college’s whole organisational approach to improving standards of literacy, numeracy, and language in line with the national Skills for Life Strategy and the college’s in-house Skill Up programme Perform any other duties as may be reasonably required from time to time by the Principal and Chief Executive, through the LDD Team Leader As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of ongoing evidence Access support from your tutor/assessor and your manager  Training:Overview of the Customer Service Level 2 Apprenticeship Standard. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time” You will complete an End Point Assessment. This will involve the following: Showcase/Portfolio Interview Practical observation Professional discussion You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday – Friday – hours to be confirmed (TBC) – You will be required to work across all of our centres, which are located in Huddersfield and Dewsbury.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Excellent timekeeping,Excellent attendance ....Read more...

Service Desk Analyst

About YouDo you enjoy helping people get the best out of technology?Do you thrive in a fast-paced, customer-focused environment where every interaction counts?At the Mining Remediation Authority, we’re looking for someone who wants to:Champion Great Customer Experience:Be the friendly, knowledgeable first point of contact for all things Digital, helping colleagues stay productive and confident in their technology.Make a Real Difference:Whether it’s solving issues, enabling new starters to shine from day one, or keeping essential systems running smoothly, your work will have a direct impact on how our organisation delivers for the public.Grow Your Skills & Shape the Future:We value curiosity, continuous improvement, and people who enjoy learning. You’ll be part of a supportive team where ideas are welcomed and development is encouraged.As a Service Desk Analyst, you’ll play a key role in delivering excellent Digital services, supporting colleagues across the organisation, and ensuring our systems and processes run smoothly and efficiently.About The RoleIn this varied and customer-facing role, you’ll: Act as the first point of contact for Digital support, logging incidents and requests using ITIL best practice and delivering first‑time fixes where possible.Manage Authority issued iOS devices, ensuring they are built, compliant, supported and ready for users.Provide Digital inductions for new starters and communicate service updates, outages and supplier information.Support daily monitoring, major incident management, documentation upkeep, service reporting and general admin.Contribute to continuous improvement across processes, customer experience and overall Digital service quality.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Onsite working out of our Mansfield office Schedule:Application closing date: 12th April 2026Sifting date: w/c 13th April 2026Interviews: w/c 20th April 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:We’re proud to be an inclusive employer and are committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds and identities, and we actively promote equality of opportunity throughout our recruitment process.As part of our commitment to inclusive recruitment, we offer a guaranteed interview to applicants who meet the minimum selection criteria and identify as disabled or from a minority ethnic background, this aligns with our values.We recruit based on your skills, experience and potential not your ethnicity, background, gender identity, sexual orientation, or any other protected characteristic. To help ensure fairness, we anonymise applications by asking you to remove personally identifiable information before they are reviewed by hiring managers. This helps us reduce unconscious bias and focus solely on what matters, your ability to succeed in the role.If you’re successful in joining us, it’s because we believe in your ability to make a meaningful contribution. By continuing to improve the diversity of our organisation, we strengthen our collective knowledge, creativity, innovation and living our values of being trusted, inclusive, and progressive every day.If you require reasonable adjustments or an alternative format to apply, please contact us at Recruitment@MiningRemediation.gov.uk or call us on 01623 637000. We are happy to support you through the process.  ....Read more...