Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout.
As an analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests.
The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our specialist teams to investigate and resolve.
Throughout the process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, and will be providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies.
General summary:
Administering and supporting the customer’s infrastructure
Delivering first line support
Acting as the first point of contact for customers
Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA
Providing regular, clear communication to customers
Diagnosing and resolving incidents to the customer’s satisfaction
A strong desire and focus on continued improvements and personal development
A desire to be part of an overall team and achieve team goals
To continually strive to improve overall firm effectiveness
Proven ability to work under pressure and with other people
Work with a sense of urgency
Attention to detail
A clear and friendly telephone manner
Ability to multi-task
Must be able to demonstrate a ‘customer first’ approach to support
Flexible and willing to work outside core business hours as required
Strong communicator
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.Employer Description:Our goal is to meet and exceed our customers’ needs and expectations, which is what sets us apart. Our vision is to be our clients’ technology partner of choice, using innovative thinking to provide solutions.
We invest in our teams to ensure we have the skills and expertise to deliver the highest level of service across every technical solution within our portfolio. ITRM are a Microsoft Gold Partner and hold a further range of industry qualifications which enable us to technically lead our clients and solve their business challenges.
This is why we’ve had 20 successful years in business, achieving high retention rates and winning significant new business from client recommendations.Working Hours :Working hours on a shift basis as follows:
7.00am - 3.45pm
8.45am - 5.30pm
9.15am - 6.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft Windows 7-10 & MacOS,Knowledge on Microsoft Office,Hardware troubleshooting,Understand workstation builds,Desire to keep improving,Work with a sense of urgency,Ability to multi-task,A clear telephone manner,Strong communicator,To strive for improvement,Desire to be part of a team....Read more...
Senior Customer Service AdviserSalary: Dependent on experienceLocation: Rackheath, Norwich, office basedFlexible- full-time or part-time consideredWhat is on offer
Permanent role with full time or part time optionsFlexible working arrangements depending on experienceExcellent rates of pay depending on experience28 days annual leave including bank holidays on a pro rata basisCompany pension scheme
About usA busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time.We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.About the roleWe are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath.This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish.We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Please note this is an office based role in RackheathResponsibilities include but not limited to:
Coordinating and scheduling repair works for insurance claimsActing as a point of contact for customers, insurers, and tradesManaging job records and claim related documentationTracking progress and resolving issues where possibleSupporting the wider team to ensure timely and efficient delivery
Skills and Experience
Experience in claims handling, coordination, or a similar roleStrong organisational skills with the ability to juggle prioritiesClear and confident communication skillsA calm, professional approach in a fast-paced environmentGood attention to detail and problem-solving ability
Interested? Apply now with your updated CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
An amazing new job opportunity has become available for a dedicated Clinical Lead Nurse to work in an exceptional care home based in the Walton-on-Thames, Surrey area. You will be working for one of UK’s leading healthcare providers
A boutique luxury home is a purpose-built, modern facility offering residential and nursing care. Also features a therapy and exercise room and a stunning, octagonal glass public cafe
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As a Clinical Lead your key responsibilities include:
Work as part of a team to provide high quality nursing care to residents
Carry out all relevant forms of care in conjunction with other nurse practitioners
Ensure that care services are consistently provided to a high-quality standard
Ensure the personal care needs of residents are met while respecting the dignity of the individual and promoting independence
Accurately assess the needs of residents and identify priorities of care
Administer all medication and treatments within the NMC guidelines and company medication policy
Ensure that residents care plans are completed and maintained in conjunction with residents, relatives and other health care professionals and will report any ill-health amongst residents and make request for GP/professional visit where necessary
The following skills and experience would be preferred and beneficial for the role:
Previous experience as a Clinical Lead within a care home environment is essential
A proven track record of leading a nursing team in the delivery of person-centred care/including planning/implementing and evaluating
Experience of delivering quality clinical and person-first assessments
The ability to engage with the service users to understand their needs in order to provide an excellent service of person centred care
Good working knowledge of CQC standards
Promote ownership of care programs by fully involving service users and their families in developing/agreeing and evaluating care programs within the home
The successful Clinical Lead will receive an excellent annual salary of £50,000 per annum. This exciting position is a permanent full time role working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Career development and progression opportunities
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus
Full DBS disclosure paid for
Uniform provided
Enhanced bank holiday pay
Paid breaks
Annual NMC PIN renewal paid
Reference ID: 6877
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An amazing new job opportunity has become available for a dedicated Clinical Lead Nurse to work in an exceptional care home based in the Walton-on-Thames, Surrey area. You will be working for one of UK’s leading healthcare providers
A boutique luxury home is a purpose-built, modern facility offering residential and nursing care. Also features a therapy and exercise room and a stunning, octagonal glass public cafe
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As a Clinical Lead your key responsibilities include:
Work as part of a team to provide high quality nursing care to residents
Carry out all relevant forms of care in conjunction with other nurse practitioners
Ensure that care services are consistently provided to a high-quality standard
Ensure the personal care needs of residents are met while respecting the dignity of the individual and promoting independence
Accurately assess the needs of residents and identify priorities of care
Administer all medication and treatments within the NMC guidelines and company medication policy
Ensure that residents care plans are completed and maintained in conjunction with residents, relatives and other health care professionals and will report any ill-health amongst residents and make request for GP/professional visit where necessary
The following skills and experience would be preferred and beneficial for the role:
Previous experience as a Clinical Lead within a care home environment is essential
A proven track record of leading a nursing team in the delivery of person-centred care/including planning/implementing and evaluating
Experience of delivering quality clinical and person-first assessments
The ability to engage with the service users to understand their needs in order to provide an excellent service of person centred care
Good working knowledge of CQC standards
Promote ownership of care programs by fully involving service users and their families in developing/agreeing and evaluating care programs within the home
The successful Clinical Lead will receive an excellent annual salary of £50,000 per annum. This exciting position is a permanent full time role working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Career development and progression opportunities
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus
Full DBS disclosure paid for
Uniform provided
Enhanced bank holiday pay
Paid breaks
Annual NMC PIN renewal paid
Reference ID: 6877
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Applications are invited from experienced Care Coordinators seeking to take the next step as Deputy Manager of our clients Complex Health & Social Care service based in Bristol. With high standards of clinical governance, this is a Complex Care organisation clinically led by both senior Mental Health and General Nurses.Their collective experience in complex physical and mental health care means they can work with clients who have very complex needs, providing highly personalised, client-centred care in their own homes or community settings.Rated ‘Good’ by the Care Quality Commission (England) and registered with the Care Inspectorate Wales, you will join an experienced and stable team of committed staff, supported by senior clinicians to meet our clients’ evolving needs.Reporting to the Registered Manager, you will;• Support the the delivery, monitoring and continuous improvement of the complex care services • Provide day-to-day operational leadership across the service, ensuring that care is safe, effective, responsive, caring and well-led.• Respond to short-notice staffing changes• Liaise with clinicians, commissioners, families, MDTs and other stakeholders• Deputise in the absence of the Registered Manager • Take part in the on-call rotaPerson requirements:• At least 12 months Care Coordinator experience• A knowledge of CQC regulations, and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014• Personal qualities to include; flexible, adaptable, confident to work without supervision and calm under pressure.• A current driving licence and access to a vehicle• A commitment to a flexible approach to meet the needs of the service.• The desire to work as part of a team and an organisation committed to person-centred care. Jarrodean is a leading healthcare recruitment partner with particular expertise in the placement of the full range of Health & Social Care Staff staff.As a nurse-led consultancy, our detailed understanding of the complexity of such roles places us in an excellent position to match your skills with the specific requirements of our Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Home Water Efficiency PlumberLocation(s): Bournemouth and surrounding areas (Lymington, Fordingbridge, Ringwood)Salary: £30,000 – £35,000 (depending on experience & location) + attractive bonusFull-Time (40 hours/week)Benefits: Company van, smartphone, tools, and uniform providedAre you a qualified plumber looking for a fresh challenge?At Aqualogic we’re recruiting plumbers to join our award-winning team focused on sustainability. We deliver free water efficiency visits to households, helping reduce water usage, cut carbon, and save customers money.Aqualogic is the UK’s leading provider of water efficiency and demand management services.We work with many of the country’s major water utility companies, as well as a diverse and prestigious cross-sector client base. Our comprehensive range of services covers every aspect of water demand management, delivering tangible benefits for both our clients and their customers.Role OverviewYou’ll visit customers identified as high-water users to assess their plumbing fixtures, install water-saving devices, fix leaks and provide tailored advice to help them reduce water consumption. You’ll use our bespoke app to log data and explain your findings to customers in a professional and engaging manner.Why Join Us?
Guaranteed salary plus attractive bonus schemeWork on a nationally recognised, environmentally impactful programmeAll appointments scheduled for you—just focus on delivering excellent serviceCompany vehicle and equipment providedWe have a 96% customer satisfaction rating
Key Responsibilities
Conduct water efficiency visits in customer homesAssess and fit water-saving devices (e.g. taps, showers, toilets)Measure flow rates, check for leaks, and take meter readingsRecord data via the bespoke appEducate customers on sustainable water use and behavioural changesProvide high levels of customer service and feedback on service deliveryOccasional weekend work required
Requirements
City & Guilds Level 2 NVQ in Plumbing (essential)Full UK driving license (essential)GCSEs in Maths and EnglishNational Water Hygiene ‘Blue Card’ (preferred – training provided)Excellent communication and customer engagement skills
How to ApplyIf you're ready to use your skills to make a real environmental impact, apply today and join our journey to water sustainability. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Home Water Efficiency PlumberLocation(s): Bournemouth and surrounding areas (Lymington, Fordingbridge, Ringwood)Salary: £30,000 – £35,000 (depending on experience & location) + attractive bonusFull-Time (40 hours/week)Benefits: Company van, smartphone, tools, and uniform providedAre you a qualified plumber looking for a fresh challenge?At Aqualogic we’re recruiting plumbers to join our award-winning team focused on sustainability. We deliver free water efficiency visits to households, helping reduce water usage, cut carbon, and save customers money.Aqualogic is the UK’s leading provider of water efficiency and demand management services.We work with many of the country’s major water utility companies, as well as a diverse and prestigious cross-sector client base. Our comprehensive range of services covers every aspect of water demand management, delivering tangible benefits for both our clients and their customers.Role OverviewYou’ll visit customers identified as high-water users to assess their plumbing fixtures, install water-saving devices, fix leaks and provide tailored advice to help them reduce water consumption. You’ll use our bespoke app to log data and explain your findings to customers in a professional and engaging manner.Why Join Us?
Guaranteed salary plus attractive bonus schemeWork on a nationally recognised, environmentally impactful programmeAll appointments scheduled for you—just focus on delivering excellent serviceCompany vehicle and equipment providedWe have a 96% customer satisfaction rating
Key Responsibilities
Conduct water efficiency visits in customer homesAssess and fit water-saving devices (e.g. taps, showers, toilets)Measure flow rates, check for leaks, and take meter readingsRecord data via the bespoke appEducate customers on sustainable water use and behavioural changesProvide high levels of customer service and feedback on service deliveryOccasional weekend work required
Requirements
City & Guilds Level 2 NVQ in Plumbing (essential)Full UK driving license (essential)GCSEs in Maths and EnglishNational Water Hygiene ‘Blue Card’ (preferred – training provided)Excellent communication and customer engagement skills
How to ApplyIf you're ready to use your skills to make a real environmental impact, apply today and join our journey to water sustainability. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
General administration - which includes but is not limited to:
Filing
Telephone support internally and externally
Data entry, planning, project work
Supporting the team in daily duties of a business working in the trade sector
Training:Business Administrator Level 3 Apprenticeship Standard:
Training will be work based learning by the training provider and delivered via face to face and/or online within the workplace
There is no requirement to attend another place of learning other than the workplace
The company will also provide specific training related to the duties of the role
Training Outcome:
The role is intended to be permanent following successful completion of the apprenticeship
Appraisals will be used to assess the performance and form a basis of how the successful candidate can progress within the organisation
UK Gas have successfully recruited apprentices year on year with a progression rate of over 95% in full-time employment
Particular success has been the progress of an employee hired on a Business Administration programme that is being fast tracked onto Leadership training
Employer Description:We are a long established gas installation business that has now grown to provide quality service across all trades and areas of construction covering central and east England.
We have grown our current team and we really take pride in doing this internally through supporting the learning of apprentices.
Our core values are safety, quality, cost and delivery.Working Hours :Monday - Friday, 8.00am - 4.30pm. No weekend/evening work or shift work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Logical,Team working,Creative,Initiative....Read more...
Input and retrieve data
Receiving / directing telephone calls
Liaise and interact with both internal and external customers
Use of in-house transport / planning system
Use of customer systems to ensure effective customer service and timely planning
Administration support to the Planning Dept
Understanding and following procedures where necessary
Take responsibility for initiating and completing tasks in a timely manner
Training:
Business Administrator Level 3 Standard EPA
Exam - Knowledge Test (comprising of 50 multiple choice questions)
Completion of portfolio
Presentation - around Project / Improvement
20% OFF-THE-JOB. A minimum of 20% of the learning must be completed off-the-job' and could include the following:
Induction to programme
Online self-study learning activities, including, courses, webinars (topics based around the Knowledge, Skills, and Behaviours) as well as topics tailored to the apprentice's specific job role
Completion of assessments and reflective journal entries
Mentoring / shadowing
Employer training
Support and preparation for EPA
Employer project support
Learning Coach support
Training Outcome:Permanent job upon completion of the Apprenticeship programme. Apprentices can progress onto other qualifications such as Foundation Degrees in areas such as Business, Business Management and Business Administration.Employer Description:David Bratt & Sons (Haulage) Ltd., is a reputable haulage company based in Cheadle, Stockport. We specialise in the distribution and delivery of steel, construction materials and control panels. We have an exciting opportunity to join our Transport team at David Bratt & Sons as a Transport Administrator - is this role for you, apply today!Working Hours :9.00am - 5.00pm Monday - Friday (with breaks).Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Team working....Read more...
Gain experience in sales, customer relationships and business development
Get involved in marketing, including campaigns, content and promoting our business
Develop an understanding of finance and commercial decision-making
Work closely with different teams and learn from people across the business
Answering queries by telephone and email in a professional, friendly and timely manner
Providing excellent customer service and ensuring all enquiries are handled efficiently
Maintaining accurate records, documentation and client information
Ensuring our CRM system is kept up to date with accurate and relevant information
Supporting the Operations, Sales and Marketing teams with day-to-day activities and projects
Preparing documents, reports and correspondence when required
Training:Duration:
15-months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Off-the-job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project / improvement presentation
Training Outcome:Excellent career prospects and opportunities for the right person.Employer Description:Classic & Sports Finance specialises in providing tailored finance solutions for Classic Cars, Asset Finance and motorsport.Working Hours :Monday - Friday, flexible between 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative....Read more...
Day to day tasks will include:
Arranging for air freight shipments to be placed and positioned at specific times
Booking space on planes for Air Freight shipments
Creating and modifying required documentation
Submitting customs entries
Liaising with customers, suppliers, and international agents
Ensuring invoices (both received and sent) are accurate
Providing a strong level of customer service throughout
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop.Identify, track and support 6 hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:This is a permanent role so we are always looking to progress colleagues in the business.Employer Description:Since 1982 Cargo Marketing has been successfully offering high quality Freight services to the UK Forwarding industry.
Success has not only come through hard work and the dedication of all the company's personnel, but a commitment to continued investment in resources to innovate and improve systems and processes to enhance efficiencies, reduce costs and provide comprehensive solutions to our customers.
Working Hours :Monday - Friday 9.00am - 5.15pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn....Read more...
Key Responsibilities:
Process customer orders accurately on Sage 200 Professional, checking key details and maintaining clear records.
Help track orders from receipt through to delivery or collection, liaising with colleagues and customers where needed.
Maintain and check spreadsheets, internal records and other business information.
Assist with quotations, customer documentation and general commercial administration.
Use SharePoint, Microsoft 365, approved AI tools and other company systems to organise information and support efficient working.
Support customer-service administration and occasional website, content or other digital tasks.
Help with general office administration and gain an understanding of our products, warehouse and wider business operations.
Take part in training and development to build administration, IT, numeracy and communication skills.
Training:The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.Training Outcome:Our intention is to develop the successful apprentice into a long-term member of the business. Permanent employment may be available following successful completion, subject to performance and business needs. Employer Description:Sure Retail Equipment Ltd supplies and supports retail equipment, shop fitting and retail technology solutions, including electronic shelf label systems, shelving, retail display equipment and related customer support services. Working Hours :Monday to Friday, working pattern to be agreed. Paid off-the-job training included.Skills: Communication skills,IT skills,Number skills,Team working,Reliable,Punctual....Read more...
Serving customers with products, talking to suppliers
Dealing with customer sales at the trade counter
Answering the phones to customers
Communicating with internal and external customers
Dealing with stock control and dispatch
Taking delivery of goods involves basic administration
Learning and gaining knowledge of products
Processing customer orders
Liaising with suppliers and manufacturers
Setting up of pedal bikes/electric bikes (Ready for the road) being part of your role (Training given)
Make up number plates and mix paint.
General cleanliness and maintenance of stores
Any duties as required by your supervisor/manager
Training:
Trade Supplier Level 2 qualification
Functional skills in maths and English if required
20% off the job training (minimum 6 hours weekly)
End Point Assessment (EPA)
Training Outcome:
Possible employment with the company for the right candidate
Progression routes to further industry training
Employer Description:Wilco Motor Spares are located in various locations within the Norwich, Norfolk area.
As a family run business for over 30 years, we have thousands of happy customers who return to us for all requirement for products for motor spares. Offering a great service and affordability.Working Hours :Monday - Saturday, 8.30am - 5.30pm. Day off in the week if working a Saturday. Every other Sunday 1.00am-1.00pm. Must be flexible. 40 hours per week.
1-hour lunch break.
£9.00 per hourSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Shift Leader – FM Service Provider – North West London – Up to £58,000 per annumCBW is recruiting an experienced Shift Leader to join a prestigious multi-tenant commercial campus in North West London. This is an excellent opportunity for a technically strong engineer to work within a modern and technically challenging environment, delivering first-class building maintenance across a vibrant mixed-use estate occupied by a diverse range of commercial tenants.Hours of WorkContinental Shift Pattern – Days & Nights (7 on, 7 off rotation)Key DutiesLead, motivate and support the on-site shift engineering team.Ensure all Planned Preventative Maintenance (PPM) and reactive maintenance tasks are completed efficiently using the site’s CAFM system.Carry out hands-on electrical and/or mechanical maintenance when required.Diagnose and rectify faults on plant and equipment, minimising downtime and ensuring business continuity.Monitor the quality of maintenance activities, documentation and housekeeping standards across the site.Manage spare parts and ensure critical stock levels are maintained.Maintain accurate maintenance records, reports and job documentation.Prepare, review and implement Risk Assessments and Method Statements (RAMS) to ensure safe systems of work.Support the delivery of a safe, compliant and high-performing building environment.RequirementsFully qualified in Electrical or Mechanical Engineering (City & Guilds, NVQ Level 3 or equivalent).Previous experience working in a critical environment such as commercial offices, banking, data centres, healthcare or other high-profile facilities.Strong understanding of electrical and mechanical building services.Experience with critical systems, including UPS, generators, switchgear, transformers and power distribution.Previous experience leading an engineering shift team within a critical or large commercial environment.Excellent fault-finding, communication and problem-solving skills.A proactive, customer-focused approach with a commitment to delivering exceptional engineering standards.....Read more...
FIRST TIME GENERAL MANAGER – New Bar West London, £40,000 (closed Sunday) A really nice NEW site, opening soon, great work life balance – NO late nights An exciting new opening is coming to West London, this is a rapidly growing London bar and pub group, currently operating 2 sites with further expansion planned. This is a fantastic time to join a business that is investing in its people, culture, and long-term growth. This role is ideal for a first-time General Manager stepping up from a strong Assistant General Manager background within hospitality. You’ll be joining a busy, high-volume casual venue with a strong focus on quality drinks, great service, and a vibrant atmosphere.The site features 10 taps, a busy cellar operation, and a strong all-day trade profile - No late nights Role Overview:
Take full ownership of the day-to-day running of a busy casual bar/pubLead, develop, and motivate a small but fast-paced teamDrive service standards, guest experience, and site performanceManage stock control, including a high-volume cellar operationSupport the delivery of commercial targets and growthWork closely with the founders and senior team in a growing business
What they are looking for:
Strong Assistant General Manager experience within pubs, bars, or casual diningReady to step into a first-time General Manager roleHands-on operator who enjoys being on the floor and leading from the frontStrong leadership and people development skillsGood commercial awareness and understanding of stock and margin controlEnergetic, personable, and guest-focusedExcited by working in a growing, entrepreneurial business
This is a brilliant opportunity for a strong AGM to make the step up into General Management within a business that truly supports progression and internal growth.If you are keen to discuss the details further, please apply today or send your cv to Stuart HillsIf you would like to discuss this opportunity in confidence, please apply today or contact Stuart Hills at COREcruitment on 0207 790 2666. ....Read more...
An amazing new job opportunity has arisen for a committed Nurse Deputy Home Manger to work in an exceptional nursing home based in the Wroxham, Norwich area. You will be working for one of UK’s leading health care providers
This nursing home offers nursing and dementia care, with a warm and homely person-centred approach from a stable and professional team
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As the Deputy Manager your key responsibilities include:
Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Look after all our residents alongside the team and offer personalised centred care
The following skills and experience would be preferred and beneficial for the role:
Previous Deputy Home Manager experience
The ability to engage with the service users to understand their needs in order to provide excellent services of care
Good working knowledge of CQC standards
The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing teams
Good clinical skills
Promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home
The successful Deputy Manager will receive an excellent salary of £50,000 per annum. This exciting position is a permanent full time role for 40 hours a week working through days. In return for our hard work and commitment you will receive the following generous benefits:
Comprehensive induction programme
Career development opportunities from a fast-growing group
Superb setting and working environment
Costs for an enhanced DBS
Pension scheme
Reference ID: 6072
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An amazing new job opportunity has arisen for a committed Nurse Deputy Home Manger to work in an exceptional nursing home based in the Wroxham, Norwich area. You will be working for one of UK’s leading health care providers
This nursing home offers nursing and dementia care, with a warm and homely person-centred approach from a stable and professional team
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As the Deputy Manager your key responsibilities include:
Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Look after all our residents alongside the team and offer personalised centred care
The following skills and experience would be preferred and beneficial for the role:
Previous Deputy Home Manager experience
The ability to engage with the service users to understand their needs in order to provide excellent services of care
Good working knowledge of CQC standards
The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing teams
Good clinical skills
Promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home
The successful Deputy Manager will receive an excellent salary of £50,000 per annum. This exciting position is a permanent full time role for 40 hours a week working through days. In return for our hard work and commitment you will receive the following generous benefits:
Comprehensive induction programme
Career development opportunities from a fast-growing group
Superb setting and working environment
Costs for an enhanced DBS
Pension scheme
Reference ID: 6072
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An amazing new job opportunity has arisen for a committed Nurse Deputy Home Manger to work in an exceptional nursing home based in the Wroxham, Norwich area. You will be working for one of UK’s leading health care providers
This nursing home offers nursing and dementia care, with a warm and homely person-centred approach from a stable and professional team
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As the Deputy Manager your key responsibilities include:
Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Look after all our residents alongside the team and offer personalised centred care
The following skills and experience would be preferred and beneficial for the role:
Previous Deputy Home Manager experience
The ability to engage with the service users to understand their needs in order to provide excellent services of care
Good working knowledge of CQC standards
The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing teams
Good clinical skills
Promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home
The successful Deputy Manager will receive an excellent salary of £50,000 per annum. This exciting position is a permanent full time role for 40 hours a week working through days. In return for our hard work and commitment you will receive the following generous benefits:
Comprehensive induction programme
Career development opportunities from a fast-growing group
Superb setting and working environment
Costs for an enhanced DBS
Pension scheme
Reference ID: 6072
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
An amazing new job opportunity has arisen for an experienced Deputy Nurse Manager to work in an exceptional nursing home based in the Milford on Sea area. You will be working for one of UK's leading health care providers
One of the leading nursing homes in Hampshire for its warm, homely setting, personalised care plans and exceptional standards of care
As the Deputy Manager your key responsibilities include:
Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Look after all our residents alongside the team and offer personalised centred care
The following skills and experience would be preferred and beneficial for the role:
Previous Deputy Home Manager experience
The ability to engage with the service users to understand their needs in order to provide excellent services of care
Good working knowledge of CQC standards
The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing teams
Good clinical skills
Promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
The successful Deputy Manager will receive an excellent salary of £55,000 per annum. This exciting role is a permanent full time role for 40 hours a week working from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus
Full DBS disclosure paid for
Annual NMC PIN renewal paid
Reference ID: 7394
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
An amazing new job opportunity has arisen for an experienced Deputy Nurse Manager to work in an exceptional nursing home based in the Milford on Sea area. You will be working for one of UK's leading health care providers
One of the leading nursing homes in Hampshire for its warm, homely setting, personalised care plans and exceptional standards of care
As the Deputy Manager your key responsibilities include:
Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Look after all our residents alongside the team and offer personalised centred care
The following skills and experience would be preferred and beneficial for the role:
Previous Deputy Home Manager experience
The ability to engage with the service users to understand their needs in order to provide excellent services of care
Good working knowledge of CQC standards
The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing teams
Good clinical skills
Promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
The successful Deputy Manager will receive an excellent salary of £55,000 per annum. This exciting role is a permanent full time role for 40 hours a week working from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus
Full DBS disclosure paid for
Annual NMC PIN renewal paid
Reference ID: 7394
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An amazing new job opportunity has arisen for an experienced Deputy Nurse Manager to work in an exceptional nursing home based in the Milford on Sea area. You will be working for one of UK's leading health care providers
One of the leading nursing homes in Hampshire for its warm, homely setting, personalised care plans and exceptional standards of care
As the Deputy Manager your key responsibilities include:
Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Look after all our residents alongside the team and offer personalised centred care
The following skills and experience would be preferred and beneficial for the role:
Previous Deputy Home Manager experience
The ability to engage with the service users to understand their needs in order to provide excellent services of care
Good working knowledge of CQC standards
The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing teams
Good clinical skills
Promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
The successful Deputy Manager will receive an excellent salary of £55,000 per annum. This exciting role is a permanent full time role for 40 hours a week working from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus
Full DBS disclosure paid for
Annual NMC PIN renewal paid
Reference ID: 7394
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
Sales & Business Development
Proactively identify, qualify, and convert new B2B sales opportunities
Manage and grow an existing portfolio of business clients
Sell IT recycling, data destruction, ITAD, and related technology services
Conduct outbound calls, emails, and follow-ups to generate new leads
Attend client meetings (virtual and in-person) where required
Account Management
Build strong, long-term relationships with customers and key stakeholders
Understand client IT lifecycle needs and provide tailored solutions
Prepare and deliver quotations, proposals, and contracts
Upsell and cross-sell additional services where appropriate
Sales Administration & CRM
Maintain accurate records on CRM systems
Track sales pipelines, forecasts, and performance metrics
Liaise with operations and logistics teams to ensure smooth service delivery
Market & Product Knowledge
Stay informed on IT hardware, data security, recycling regulations, and market trends
Represent Uniq Recycling professionally and consistently with brand values
Training Outcome:
Career progression within a growing and ethical recycling business
Ongoing training and development
Employer Description:Uniq Recycling provides award winning device lifecycle solutions for used smartphones and IT equipment.
Working together with corporate businesses, ITAD's, social enterprises, managed service providers and local government authorities across the UK - we are proud to provide a full suite of services throughout the device lifecycle:
BuyBack, recycling and seamless IT disposal
Repairs through our in-house technical team
Data erasure and destruction to the highest standard
Onsite solutions
Buy pre-owned replacement device
Our goal is to reuse, repair and recycle business devices, helping to contribute to a circular economy, where devices can be provided with a new life where possible, avoiding E-waste globally.
We are passionate about making a difference, by adding value to businesses, whilst supporting our local communities as well as protecting the environment. We are proud to have developed impactful Corporate Social Responsibility (CSR) programmes to help make a positive contribution to our planet.Working Hours :Monday to Friday
9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Persuasive,Relationship-Building skills,Negotiation skills,Confident,Time management,Self Motivated....Read more...
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary, refer to the On Call Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with Practice protocol.
Take action on clinicians’ requests for further information/patient contact information, etc. (including computerised practice notes), ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for the same.
Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms, etc.)
Process incoming and outgoing mail according to practice protocol.
Record actions taken in the patient record where appropriate or in accordance with practice protocols.
Any other administrative duties as necessitated by the needs of the practice.Training:The employer will fully support the candidate throughout the apprenticeship with a view to long-term employment on completion of the apprenticeship. Training Outcome:This role is initially for a fixed term with a view to becoming permanent for the right candidate.Employer Description:Bridge End Surgery is a 3-partner practice, with 6 salaried GP’s, 1 Advanced Nurse Practitioner, 4 Practice Nurses, 1 HCA and a Reception and Admin team who look after the health needs of the local area. We always ensure that our patients receive the very best care and service possibleWorking Hours :Monday to Friday, and will be worked between 8.00am and 6.30pm.Skills: Communication skills,Team working,Initiative,Punctual,Flexible way of working,Proactive,Reliable,Enthusiastic,Keen to learn....Read more...
Specific Duties and Responsibilities:
Quality Control position with BIM UK LTD Responsible for laboratory-based tasks, which include sampling, testing, measuring, recording and analysing results. You will also provide all the required technical support to enable the laboratory to function effectively whilst adhering to correct procedures and health and safety guidelines.
The individual will be working within a laboratory environment and must therefore adhere to site dress code procedures and personal hygiene standards during testing activities (e.g. correct use of PPE such as laboratory coats and glasses; and removal of all jewellery and make-up upon entry into controlled clean room areas).
Once trained on specific tasks, the role will involve working on your own initiative at times. There may also be a requirement to take samples from the production facility and working on the pilot plant. Working on all aspects of the laboratory function including Quality Control and Development will be required. This will involve routine tasks
Typical work activities:
Tasks typically involve:
performing laboratory tests in order to produce reliable and precise data to support production activities.
carrying out routine tasks accurately and following strict methodologies to carry out analyses.
preparing samples.
maintaining and operating a wide variety of analytical equipment.
supporting on plant, in process testing.
ensuring the laboratory is well-stocked and resourced.
maintain good accurate written records of work carried out.
recording and interpreting results to support production and ensure compliance.
using computers and performing mathematical calculations for the determination and presentation of results.
keeping up to date with technical developments, especially those which can save time and improve reliability.
conducting searches on relevant topics.
maintaining compliance with Management Systems.
following and ensuring strict safety procedures and safety checks.
to perform these duties in an accurate and timely manner.
Training:The Laboratory Technician Apprenticeship (Level 3) with Cogent Skills is designed to equip learners with the practical skills, scientific knowledge, and safety awareness required to support high-quality laboratory operations across research, quality control, and product development environments. The programme develops technicians capable of delivering reliable experimental results, maintaining laboratory equipment, and contributing to continuous improvement in scientific processes.
The Level 3 Laboratory Technician Apprenticeship is delivered through a blended model combining online learning, workplace assessment, and practical workshops.
Delivery Model -
1 day per week online knowledge delivery.
workplace-based assessment of laboratory competence.
3-day practical workshop at the National STEM Centre, York.
3-day exam residential at Cogent Skills Head Office, Warrington (if qualification chosen).
ongoing review and support throughout the programme.
Training Outcome:Apprentice leading to permanent role.
The progression route can be to the technical team and into other aspects of the business, including operations or sales.Employer Description:We develop, manufacture, apply and supply specialty chemical-based concepts, technology and service for the pulp and paper industry’s products and processes. In the UK we work extensively with the tissue industry, supplying both tissue manufacturers and tissue conversion customers.
BIM was founded in 1973 in Sweden by Peter Wållberg and is today an international family entrepreneurial group, owned by the Wållberg family.
People
BIM has approx. 220 employees worldwide.
Research & development
BIM is a research intensive enterprise. Spending approx. 8 - 12% of sales on R & D, In terms of R&D spend the company in the same league as large pharmaceutical producers.
Head office in Sweden
The head office is in Stenkullen, near Göteborg, Sweden, where you also find central R&D, customer service lab and one of our 5 production centres.
Local operations
BIM has local sales operations in Sweden, Norway, Finland, England, Germany, Belgium, Czech Republic, Portugal, France, South Africa and agents and distributors in most other pulp and papermaking countries.
Company culture
We are devoted to the “BIM Spirit”, a company culture based on commitment, hard work, innovation and customer intimacy.Working Hours :Mon-Friday 8am or 8.30am start 37.5hours
Overtime paid. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Senior Occupational Therapist
Salary: £36,454 + (Depending on experience) + Potential Location Allowance *
Location: Ayr, Scotland
A fantastic new job opportunity has arisen for a committed Senior Occupational Therapist to work in an exceptional low secure hospital based in the Ayr, Scotland area. This would be ideal for an OT stepping up or an experienced Senior Occupational Therapist looking to further their career with a leading team. You will be working for one of the UK's leading healthcare providers.
This specialist mental health service provides care for males and females with mental illness. Previous forensic experience is not essential and applications are welcomed from Occupational Therapists with a background in mental health services.
The service has a well-established and supportive Occupational Therapy department of approximately 4-5 Occupational Therapists, providing excellent peer support, supervision and opportunities for ongoing professional development.
To be considered for this position you must:
Hold a Degree in Occupational Therapy.
Be registered with the HCPC.
Have a minimum of 2 years' post-registration experience.
Experience working within mental health services.
Occupational Therapists looking to progress into a senior role are encouraged to apply.
As the Senior Occupational Therapist your key responsibilities will include:
Work collaboratively with other Occupational Therapy Service Leads, contributing to service development across specialist areas.
Take a lead role in the development, implementation and review of local policies and procedures to deliver a high-quality, evidence-based Occupational Therapy service.
Act as a source of specialist Occupational Therapy knowledge and expertise for service users, relatives and multidisciplinary colleagues.
Manage and coordinate the day-to-day delivery of Occupational Therapy services.
Undertake comprehensive occupational therapy assessments, including specialist assessments such as sensory assessments where appropriate.
Manage your own specialist caseload using evidence-based practice and client-centred principles to assess, plan, implement and evaluate interventions across hospital and community settings.
Support and supervise junior Occupational Therapists, assistants and students where appropriate.
Work closely with the wider multidisciplinary team to develop individualised rehabilitation and recovery-focused treatment programmes.
The following skills and experience would be preferred and beneficial:
Previous experience supervising staff or leading a team is desirable but not essential.
Strong clinical assessment and intervention skills.
Excellent communication, interpersonal and time management skills.
Ability to work independently whilst contributing effectively within a multidisciplinary team.
Passion for supporting individuals with complex mental health needs to maximise independence and recovery.
The successful Senior Occupational Therapist will receive a competitive salary of £36,454 per annum, with higher salaries available depending on experience. There is also the possibility of a location allowance/package *.
This exciting permanent full-time position is based on 37.5 hours per week, with a healthy work-life balance. Working hours are generally Monday to Friday, 9:00am to 5:00pm, although the service offers flexibility around working days and hours where possible.
In return for your hard work and commitment you will receive the following generous benefits:
25 days annual leave plus Bank Holidays (pro rata)
Your birthday off as an additional day's annual leave
Competitive pension scheme
Subsidised meals
Cashback rewards and online employee benefits
Regular clinical supervision
Extensive training and continuing professional development opportunities
Excellent career progression within one of the UK's leading healthcare providers
Additional Benefits
One-stage interview process
No driving licence required
Flexible working arrangements available where possible
Supportive and experienced Occupational Therapy team
Potential relocation/location allowance (subject to confirmation)
Reference ID: 6302
To apply for this fantastic opportunity, please call 0121 638 0567 or send your CV to .....Read more...
