Lead Support & Service TechnicianLocation: NorthamptonPermanent, Full-timeSalary Dependent on ExperienceOur client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management.Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.Brief Role OutlineThe Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards, and acting as an escalation point for complex customer and technical issues.This role provides operational leadership and technical oversight within the support function, working closely with management and project teams, while remaining actively involved in service delivery and continuous improvement.Key Responsibilities Service Delivery & Operational Oversight
Oversight of daily service desk and support activitiesManaging and maintaining the internal call management and logging systemTriage, prioritisation, and escalation of support requestsEnsuring support services are delivered in line with agreed SLAs and proceduresIdentifying and resolving recurring issues and service bottlenecksMaintaining standards across the Northampton office environment
Senior Support & Escalation
Acting as the senior escalation point for complex support and customer issuesProviding timely, high-quality solutions to technical and service-related problemsDetecting, tracking, and documenting software defects and inconsistenciesProducing and maintaining support documentation and knowledge-base materialsApplying quality engineering principles across the Agile product lifecycle
Leadership (Non-Managerial)
Providing day-to-day guidance and support to junior team membersSupporting apprentices through structured mentoring and on-the-job trainingPromoting consistent working practices, professionalism, and service standardsFlagging risks, capacity issues, and service concerns to senior management
(This role does not carry formal line-management responsibility.)Projects & Continuous Improvement
Contributing to project delivery by reviewing specifications and requirementsSupporting system, integration, and regression testing where requiredAssisting with the development of automation scripts and service improvementsIdentifying opportunities to improve service methods, workflows, and efficiencyWorking closely with project teams and other departments
Stakeholder & Communication
Attending weekly project meetings and relevant operational meetingsPreparing input for service performance reporting and customer updatesSupporting customer communications where technical input is requiredBuilding effective working relationships across teams and departments
Skills & Experience
Significant experience in a senior support or service delivery roleStrong technical problem-solving and diagnostic skillsExperience working with service desks, ticketing systems, and SLAsAbility to provide leadership without formal people managementStrong communication and documentation skillsComfortable balancing hands-on work with senior-level oversight
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Service Manager | Clinical Mobilisation & Digital Health | ADHD Services
£55,000 to £65,000 | Remote with occasional London office visit
The Opportunity
We are representing a premier, psychiatry led digital health provider during a period of significant strategic expansion. Delivering approximately 1,000 private ADHD assessments per month via a revolutionary technological framework, the organisation is now entering a critical mobilisation phase to scale its services under the Right to Choose framework.
We are seeking a Service Manager to lead the operational transition from private-first delivery to an NHS ready service model.
The Role
This is a high-impact position designed to bridge the gap between a fast-paced digital start-up and the rigorous governance standards of large-scale healthcare delivery.·
Programme Leadership: Design and execute the mobilisation strategy to ensure the service is compliant and scalable.·
Operational Modelling: Translate complex requirements into functional operating models, delivery timelines, and robust risk registers.·
Systems Integration: Manage the integration of clinical systems (EMIS, SystmOne or equivalent) to ensure referrals and outcomes meet all reporting standards.·
Stakeholder Engagement: Serve as the senior point of contact for commissioners and Integrated Care Boards (ICBs), managing expectations throughout the mobilisation phase.·
Governance & Safety: Oversee the "go-live" process to ensure clinical safety and regulatory adherence are maintained at pace.
The Ideal Candidate·
Proven experience in a Senior NHS or Right to Choose (RTC) leadership capacity.·
Significant experience in mobilisation or service transformation.·
Direct experience within ADHD, Autism, or Community Mental Health is considered highly advantageous.
This role represents a unique opportunity to shape the future of neurodevelopmental service delivery within an organisation who transition into scale.
....Read more...
Service Manager | Clinical Mobilisation & Digital Health | ADHD Services
£55,000 to £65,000 | Remote with occasional London office visit
The Opportunity
We are representing a premier, psychiatry led digital health provider during a period of significant strategic expansion. Delivering approximately 1,000 private ADHD assessments per month via a revolutionary technological framework, the organisation is now entering a critical mobilisation phase to scale its services under the Right to Choose framework.
We are seeking a Service Manager to lead the operational transition from private-first delivery to an NHS ready service model.
The Role
This is a high-impact position designed to bridge the gap between a fast-paced digital start-up and the rigorous governance standards of large-scale healthcare delivery.·
Programme Leadership: Design and execute the mobilisation strategy to ensure the service is compliant and scalable.·
Operational Modelling: Translate complex requirements into functional operating models, delivery timelines, and robust risk registers.·
Systems Integration: Manage the integration of clinical systems (EMIS, SystmOne or equivalent) to ensure referrals and outcomes meet all reporting standards.·
Stakeholder Engagement: Serve as the senior point of contact for commissioners and Integrated Care Boards (ICBs), managing expectations throughout the mobilisation phase.·
Governance & Safety: Oversee the "go-live" process to ensure clinical safety and regulatory adherence are maintained at pace.
The Ideal Candidate·
Proven experience in a Senior NHS or Right to Choose (RTC) leadership capacity.·
Significant experience in mobilisation or service transformation.·
Direct experience within ADHD, Autism, or Community Mental Health is considered highly advantageous.
This role represents a unique opportunity to shape the future of neurodevelopmental service delivery within an organisation who transition into scale.
....Read more...
Service Manager | Clinical Mobilisation & Digital Health | ADHD Services
£55,000 to £65,000 | Remote with occasional London office visit
The Opportunity
We are representing a premier, psychiatry led digital health provider during a period of significant strategic expansion. Delivering approximately 1,000 private ADHD assessments per month via a revolutionary technological framework, the organisation is now entering a critical mobilisation phase to scale its services under the Right to Choose framework.
We are seeking a Service Manager to lead the operational transition from private-first delivery to an NHS ready service model.
The Role
This is a high-impact position designed to bridge the gap between a fast-paced digital start-up and the rigorous governance standards of large-scale healthcare delivery.·
Programme Leadership: Design and execute the mobilisation strategy to ensure the service is compliant and scalable.·
Operational Modelling: Translate complex requirements into functional operating models, delivery timelines, and robust risk registers.·
Systems Integration: Manage the integration of clinical systems (EMIS, SystmOne or equivalent) to ensure referrals and outcomes meet all reporting standards.·
Stakeholder Engagement: Serve as the senior point of contact for commissioners and Integrated Care Boards (ICBs), managing expectations throughout the mobilisation phase.·
Governance & Safety: Oversee the "go-live" process to ensure clinical safety and regulatory adherence are maintained at pace.
The Ideal Candidate·
Proven experience in a Senior NHS or Right to Choose (RTC) leadership capacity.·
Significant experience in mobilisation or service transformation.·
Direct experience within ADHD, Autism, or Community Mental Health is considered highly advantageous.
This role represents a unique opportunity to shape the future of neurodevelopmental service delivery within an organisation who transition into scale.
....Read more...
Product Owner (Jira) – SaaS – Linz, Austria / Hybrid
(Key skills: Product Owner, Jira Service Management, ITSM, SaaS Product Delivery, Backlog Management, Agile (Scrum & Kanban), Stakeholder Engagement, Requirement Definition, Product Roadmapping, CI/CD, Continuous Improvement, Data & Reporting, Automation)
Are you a strategic product professional with a passion for delivering exceptional SaaS solutions that enable superior service and operational effectiveness? Do you want to lead the evolution of a critical platform used across client support, IT operations and enterprise service delivery? If so, this could be the next step in your career.
Our client, a rapidly growing international SaaS business, is seeking a Product Owner for Jira Service Management to drive product direction, delivery excellence and user value for their service management platform. This product plays a central role in how internal teams and customers engage with IT services, request support, automate workflows, and access data insights — making it core to the success of the business and its clients.
As the Product Owner, you will own the product backlog and work closely with cross-functional Agile teams (including engineering, UX, QA and DevOps) to refine requirements, prioritise features and ensure delivery of high-value enhancements. You’ll collaborate with stakeholders across IT, customer success, sales, and operations to translate business needs into clear, actionable user stories and acceptance criteria. You’ll also work with end users to gather feedback, ensure alignment with product vision, and maintain a sharp focus on usability, scalability, automation and performance.
You will define and maintain the product roadmap, manage feature prioritisation against business goals, and support iterative releases using Agile frameworks such as Scrum and Kanban. Leveraging metrics, usage data and customer feedback, you will advocate for continuous improvement, drive process optimisation and enable teams to deliver efficient, resilient and user-centric solutions. You’ll also work with reporting and analytics to ensure the product supports key performance insights and service metrics.
The ideal candidate will bring solid experience as a Product Owner or similar role within SaaS or ITSM technology, especially where Jira Service Management or related platforms form a cornerstone of operational delivery. You should have excellent stakeholder management skills, a strong understanding of Agile delivery practices, and the ability to influence product direction through collaboration and data-driven decisions. Experience with cloud services and integrations, automation tools, and CI/CD processes will further support your success in this role.
This is an exciting chance to shape the future of a core service platform within a global SaaS organisation that values innovation, user experience and operational excellence. You’ll be joining a collaborative environment where your leadership will influence product success and drive meaningful impact for customers and internal teams alike.
Location: Linz, Austria/ Hybrid working
Salary: €50,000 – €75,000 + Bonus + Benefits
Applicants must have the right to work in Austria.
NOIRAUSTRIAREC
NOIREUROPEREC
NOIREURNET....Read more...
An exciting opportunity has arisen for an experienced PCN Operations Manager to join a dynamic healthcare provider offering clinical pharmacy and prescribing support to GP practices and NHS partners.
As PCN Operations Manager, you will play a key role in overseeing the operational delivery of services, managing multidisciplinary teams, and ensuring the consistent provision of high-quality clinical services in compliance with regulatory standards.
This full-time, office-based position offers a competitive salary in the range of £60,000 - £70,000 (negotiable for the right candidate), along with a comprehensive benefits package.
Key Responsibilities:
* Oversee day-to-day operations of both clinical and non-clinical teams, ensuring smooth and efficient service delivery.
* Manage team schedules, attendance, performance, and address any operational issues that arise.
* Track performance against KPIs and internal frameworks, ensuring continuous improvement.
* Maintain compliance with professional, regulatory, and governance standards, including clinical governance and audit requirements.
* Lead and drive service improvement initiatives that contribute to the growth of the business.
* Develop and deliver staff training, conduct performance reviews, and support professional development.
* Build and nurture strong relationships with clients, stakeholders, and senior management teams.
* Support service reviews, presentations, and contract performance evaluations.
What We Are Looking For:
* Proven experience in roles such as PCN Operations Manager, PCN Manager, Primary Care Manager, Pharmacy Operations Manager, Operations Manager, Primary Care Network Manager, Clinical Operations Manager, Operations Directior, Healthcare Operations Manager, PCN Lead, Primary care lead, Service Manager, Practice Manager, Primary Care Operations Manager, Service Delivery Manager, or equivalent in primary care settings.
* Strong leadership experience managing large, multidisciplinary teams across multiple locations or practices.
* Solid understanding of primary care structures, PCNs (Primary Care Networks).
* Have background in healthcare, clinical services, pharmacy operations, service delivery, or similar environments.
* Familiarity with clinical pharmacy knowledge and healthcare terminology.
* Experience using performance data, KPIs, and clinical reporting systems to drive service improvements.
* Proficiency in Microsoft Office applications and experience with clinical systems such as EMIS and SystmOne.
* A proactive, solution-oriented approach with a strong commitment to clinical governance and best practice standards.
This is an exceptional opportunity for a senior operational professional to make a significant impact on the delivery of primary care services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for an experienced Pharmacy Operations Manager to join a dynamic healthcare provider offering clinical pharmacy and prescribing support to GP practices and NHS partners.
As Pharmacy Operations Manager, you will play a key role in overseeing the operational delivery of services, managing multidisciplinary teams, and ensuring the consistent provision of high-quality clinical services in compliance with regulatory standards.
This full-time, office-based position offers a competitive salary in the range of £60,000 - £70,000 (negotiable for the right candidate), along with a comprehensive benefits package.
Key Responsibilities:
? Oversee day-to-day operations of both clinical and non-clinical teams, ensuring smooth and efficient service delivery.
? Manage team schedules, attendance, performance, and address any operational issues that arise.
? Track performance against KPIs and internal frameworks, ensuring continuous improvement.
? Maintain compliance with professional, regulatory, and governance standards, including clinical governance and audit requirements.
? Lead and drive service improvement initiatives that contribute to the growth of the business.
? Develop and deliver staff training, conduct performance reviews, and support professional development.
? Build and nurture strong relationships with clients, stakeholders, and senior management teams.
? Support service reviews, presentations, and contract performance evaluations.
What We Are Looking For:
? Proven experience in roles such as Pharmacy Operations Manager, Operations Manager, Service Manager, Practice Manager, Service Delivery Manager, or equivalent in primary care settings.
? Strong leadership experience managing large, multidisciplinary teams across multiple locations or practices.
? Solid understanding of primary care structures, PCNs (Primary Care Networks).
? Familiarity with clinical pharmacy knowledge and healthcare terminology.
? ....Read more...
An exciting opportunity has arisen for an experienced PCN Operations Manager to join a dynamic healthcare provider offering clinical pharmacy and prescribing support to GP practices and NHS partners.
As PCN Operations Manager, you will play a key role in overseeing the operational delivery of services, managing multidisciplinary teams, and ensuring the consistent provision of high-quality clinical services in compliance with regulatory standards.
This full-time, office-based position offers a competitive salary in the range of £60,000 - £70,000 (negotiable for the right candidate), along with a comprehensive benefits package.
Key Responsibilities:
? Oversee day-to-day operations of both clinical and non-clinical teams, ensuring smooth and efficient service delivery.
? Manage team schedules, attendance, performance, and address any operational issues that arise.
? Track performance against KPIs and internal frameworks, ensuring continuous improvement.
? Maintain compliance with professional, regulatory, and governance standards, including clinical governance and audit requirements.
? Lead and drive service improvement initiatives that contribute to the growth of the business.
? Develop and deliver staff training, conduct performance reviews, and support professional development.
? Build and nurture strong relationships with clients, stakeholders, and senior management teams.
? Support service reviews, presentations, and contract performance evaluations.
What We Are Looking For:
? Proven experience in roles such as PCN Operations Manager, PCN Manager, Primary Care Manager, Pharmacy Operations Manager, Operations Manager, Primary Care Network Manager, Clinical Operations Manager, Operations Directior, Healthcare Operations Manager, PCN Lead, Primary care lead, Service Manager, Practice Manager, Primary Care Operations Manager, Service Delivery Manager, or equivalent in primary care settings.
? Strong leadership experience managing large, m....Read more...
An exciting opportunity has arisen for an experienced Pharmacy Operations Manager to join a dynamic healthcare provider offering clinical pharmacy and prescribing support to GP practices and NHS partners.
As Pharmacy Operations Manager, you will play a key role in overseeing the operational delivery of services, managing multidisciplinary teams, and ensuring the consistent provision of high-quality clinical services in compliance with regulatory standards.
This full-time, office-based position offers a competitive salary in the range of £60,000 - £70,000 (negotiable for the right candidate), along with a comprehensive benefits package.
Key Responsibilities:
* Oversee day-to-day operations of both clinical and non-clinical teams, ensuring smooth and efficient service delivery.
* Manage team schedules, attendance, performance, and address any operational issues that arise.
* Track performance against KPIs and internal frameworks, ensuring continuous improvement.
* Maintain compliance with professional, regulatory, and governance standards, including clinical governance and audit requirements.
* Lead and drive service improvement initiatives that contribute to the growth of the business.
* Develop and deliver staff training, conduct performance reviews, and support professional development.
* Build and nurture strong relationships with clients, stakeholders, and senior management teams.
* Support service reviews, presentations, and contract performance evaluations.
What We Are Looking For:
* Proven experience in roles such as Pharmacy Operations Manager, Operations Manager, Service Manager, Practice Manager, Service Delivery Manager, or equivalent in primary care settings.
* Strong leadership experience managing large, multidisciplinary teams across multiple locations or practices.
* Solid understanding of primary care structures, PCNs (Primary Care Networks).
* Familiarity with clinical pharmacy knowledge and healthcare terminology.
* Experience using performance data, KPIs, and clinical reporting systems to drive service improvements.
* Proficiency in Microsoft Office applications and experience with clinical systems such as EMIS and SystmOne.
* A proactive, solution-oriented approach with a strong commitment to clinical governance and best practice standards.
This is an exceptional opportunity for a senior operational professional to make a significant impact on the delivery of primary care services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The successful individual will:
Work towards a BSc (Hons) degree in Supply Chain Management. This involves block release training at Sheffield Hallam University for theoretical knowledge, which will pair with your on-the-job experience within this placement
Master the Operation through hands-on placements across different logistics functions. You'll learn exactly how we handle stock, maintain our fleet, and coordinate complex home deliveries
Develop Leadership Skills on the front line, taking responsibility for managing warehouse teams and delivery experts to keep our safety high and deliver moments that matter
Improve How We Work, finding ways to make our processes simpler-from making routes more efficient to giving customers better service. You’ll have a genuine chance to make a real impact
Collaborate with fellow apprentices on strategic projects to demonstrate knowledge, apply experience, and create delivery moments that matter
Key Responsibilities:
Placements will be initially assigned by The Sofa Delivery Company. Later placements will be developed with your needs and ambitions in mind. Options include:
Customer Delivery Centre (CDC) Warehouse: Supporting the Shift Manager, responsible for meeting all customer needs safely and efficiently, and leading teams to achieve Warehouse KPIs
Customer Delivery Centre (CDC) Transport: Supporting the Shift Manager, responsible for an effective and compliant transport department, engaging with drivers and managing performance
National Sort Centre/Home: A combination of the above roles, operating within a different model
Transport Compliance: Working within the compliance team to ensure legal and regulatory standards across the network
Grow (Commercial Operations): Engaging with our external clients to deliver outstanding service
Optimise or Evolve Projects: Joining the Innovation team to work on our in-year or future strategic projects
Training:Supply Chain Leadership Professional (integrated degree) Level 6.Training Outcome:The successful completion of this programme is designed to lead to Future Leadership roles in supply chain management within The Sofa Delivery Company.Employer Description:At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. Which is why we’re on a mission to be the best two-person delivery company around. Whether you’re in the warehouse, out on the road, in our head office, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Problem solving skills,Analytical skills,Initiative,Resilient,Leadership Potential....Read more...
The Apprentice Programmes Officer supports Blossom LGBT’s work to increase employability prospects for LGBTQIA+ young adults (16–30) by helping to deliver programmes that build both soft and hard skills needed for employment.
The role contributes to the delivery of Peer-to-Peer Hubs, specialist programmes and mentoring schemes, supporting group facilitation, engagement, and inclusive learning spaces, alongside administrative responsibilities such as curriculum planning, casework, monitoring, and volunteer management. The postholder also supports project work aimed at improving the quality, consistency, and impact of Blossom’s services and programmes subsequently gaining experience in a variety of charity functions including social media, fundraising and outreach.
This is a hands-on role offering an exciting oppourtinity to gain insight in direct programme delivery with administration and project work, all supporting young people to move closer to employment, education, or training.
Programme and service deliveryHands-on support with the delivery of Blossom’s programmes and services, including (but not limited to) Peer-to-Peer Hub sessions focusing on building soft skills related to employment, employability mentoring, and accelerator programmes focused on hard skill development. Supporting facilitation, engagement, and inclusive learning environments for our service users.
Participant support and engagementBuilding a “caseload” of young adults and supporting them to remain engaged across Blossom’s support ecosystem, including maintaining accurate case notes, monitoring participation and outcomes, and proactively encouraging ongoing involvement, with appropriate escalation of concerns.
Programme and services logisticsSupporting the practical and logistical elements of programme and service delivery, including session planning support, room bookings, resource preparation, volunteer rotas, equipment set-up, travel coordination, and ensuring activities run smoothly and on time, in line with participant needs and programme plans.
Outreach and engagementSupporting the growth and reach of Blossom’s services through outreach activities, events, and social spaces, helping connect new LGBTQIA+ young adults with our programmes.
Monitoring, evaluation, and learningContributing to the collection of monitoring and evaluation data, including attendance, feedback, and outcomes, and supporting reflective learning to improve service quality and impact.
Volunteer supportAssisting with volunteer coordination and engagement, including supporting volunteers during delivery, helping with onboarding processes, and maintaining clear communication under the guidance of Programme Managers.
Training:Training will take place in the workplace remotely during your working hours by one of our qualified delivery tutors, this will be blended with workshops and 1-2-1 support.Training Outcome:Progression to a higher level qualification and withn the company.Employer Description:Blossom began in 2019 as a grassroots initiative, born from the living rooms of passionate volunteers committed to transforming the way LGBTQIA+ young adults connect, grow, and thrive. What started as a small idea soon uncovered a much larger challenge: the systemic barriers to stability, opportunity, and inclusion that disproportionately affect LGBTQIA+ young adults.
Over the years, we have grown into a leading, community-led organisation driving meaningful change across the United Kingdom. By our fifth anniversary, we had expanded our reach, delivering impactful programmes designed to promote equality, advance education, and relieve poverty for our service users. Our work focuses on breaking down the systemic and interpersonal barriers that prevent LGBTQIA+ people —particularly those under 30—from accessing sustainable employment, social inclusion, and economic stability.
Our ethos remains as strong as ever, with a dedication to creating a world where LGBTQIA+ young adults can overcome discrimination, thrive in safe and supportive communities, and access the tools and opportunities needed to succeed with dignity and purpose. Working Hours :Full-time (37.5 hours per week) includes every Saturday and occasional evenings.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The Apprentice Programmes Officer supports Blossom LGBT’s work to increase employability prospects for LGBTQIA+ young adults (16–30) by helping to deliver programmes that build both soft and hard skills needed for employment.
The role contributes to the delivery of Peer-to-Peer Hubs, specialist programmes and mentoring schemes, supporting group facilitation, engagement, and inclusive learning spaces, alongside administrative responsibilities such as curriculum planning, casework, monitoring, and volunteer management. The postholder also supports project work aimed at improving the quality, consistency, and impact of Blossom’s services and programmes subsequently gaining experience in a variety of charity functions including social media, fundraising and outreach.
This is a hands-on role offering an exciting oppourtinity to gain insight in direct programme delivery with administration and project work, all supporting young people to move closer to employment, education, or training.
Programme and service delivery:Hands-on support with the delivery of Blossom’s programmes and services, including (but not limited to) Peer-to-Peer Hub sessions focusing on building soft skills related to employment, employability mentoring, and accelerator programmes focused on hard skill development. Supporting facilitation, engagement, and inclusive learning environments for our service users.
Participant support and engagement:Building a “caseload” of young adults and supporting them to remain engaged across Blossom’s support ecosystem, including maintaining accurate case notes, monitoring participation and outcomes, and proactively encouraging ongoing involvement, with appropriate escalation of concerns.
Programme and services logistics:Supporting the practical and logistical elements of programme and service delivery, including session planning support, room bookings, resource preparation, volunteer rotas, equipment set-up, travel coordination, and ensuring activities run smoothly and on time, in line with participant needs and programme plans.
Outreach and engagement:Supporting the growth and reach of Blossom’s services through outreach activities, events, and social spaces, helping connect new LGBTQIA+ young adults with our programmes.
Monitoring, evaluation, and learningContributing to the collection of monitoring and evaluation data, including attendance, feedback, and outcomes, and supporting reflective learning to improve service quality and impact.
Volunteer support:Assisting with volunteer coordination and engagement, including supporting volunteers during delivery, helping with onboarding processes, and maintaining clear communication under the guidance of Programme Managers.
Training:Training will take place in the workplace remotely during your working hours by one of our qualified delivery tutors, this will be blended with workshops and 1-2-1 support.Training Outcome:Progression to a higher level qualification and withn the company.Employer Description:Blossom began in 2019 as a grassroots initiative, born from the living rooms of passionate volunteers committed to transforming the way LGBTQIA+ young adults connect, grow, and thrive. What started as a small idea soon uncovered a much larger challenge: the systemic barriers to stability, opportunity, and inclusion that disproportionately affect LGBTQIA+ young adults.
Over the years, we have grown into a leading, community-led organisation driving meaningful change across the United Kingdom. By our fifth anniversary, we had expanded our reach, delivering impactful programmes designed to promote equality, advance education, and relieve poverty for our service users. Our work focuses on breaking down the systemic and interpersonal barriers that prevent LGBTQIA+ people —particularly those under 30—from accessing sustainable employment, social inclusion, and economic stability.
Our ethos remains as strong as ever, with a dedication to creating a world where LGBTQIA+ young adults can overcome discrimination, thrive in safe and supportive communities, and access the tools and opportunities needed to succeed with dignity and purpose. Working Hours :Full-time (37.5 hours per week) includes every Saturday and occasional evenings. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Key responsibilities
Processing orders from the clients to the factories and hauliers.
Coordinate logistics activities from supplier dispatch to final customer delivery.
Liaise with suppliers to confirm order readiness, pickup schedules and documentation.
Plan, schedule, and monitor transportation of goods to ensure customer transit times are met.
Track shipments and provide real-time delivery updates to internal teams and customers.
Ensure all files are fully costed, completed, and invoiced in a timely manner.
Prepare and verify shipping documents, invoices and delivery notes.
Liaise with transport providers to ensure collection and delivery requirements are met.
Ensure timely delivery while minimising costs and delays.
Resolve logistics issues including shortages, damages, or delivery disruptions.
Maintain accurate records of shipment, inventory movements, and delivery confirmations.
Build and maintain strong working relationships with customers and suppliers.
Identify potential issues and escalate risks that may impact service levels or deadlines.
Support the team with ad-hoc administrative and operational tasks as required.
Training:In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Customer Service Practitioner.
This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-D (9-3) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.Training Outcome:Permanent employment potential upon successful completion of the apprenticeship.Employer Description:An established logistics and transport department is seeking a trainee logistics co-ordinator to join its onsite team, which is part of the UK’s leading supplier of high-quality ceramic and porcelain tiles for the architectural and design industry. Who work closely with architects, contractors, and end users to support projects from the initial design phase through to delivery and post completion.
This role is ideal for someone who enjoys working in a fast-paced environment, processing orders and co-ordinating daily transport activities to ensure timely and compliant movement of goods.
Reporting to the local management team throughout the day, you will play a key role in processing orders along with documentation and liaising with factories, transport partners and customers.Working Hours :Monday - Wednesday 9am-5pm.
Thursday - 8:30am-5pm.
Friday - 8:30am - 3pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Reliable,Friendly....Read more...
Senior Account Director – High End Logistics & Delivery Business – London - £100K + BenefitsMy client is a high-end logistics and delivery business trusted by luxury brands, designers, and high-net-worth clients.They are currently looking for a Senior Account Director join their team. The successful Senior Account Director will be responsible for managing and developing key client relationships and driving commercial excellence across their portfolio as they continue to grow. This is a senior client facing position and requires excellent understanding of premium service, complex logistics and long-term relationship management.This is a fantastic opportunity for a talented Senior Account Manager to join an exciting high growth business who can offer great exposure and working environment for career development.Responsibilities include:
Leading and developing relationships with key luxury and enterprise clientsActing as the senior escalation point for service, delivery, and commercial mattersDriving account growth through upselling, cross-selling, and long-term contract developmentWorking closely with operations, transport, warehousing, and customer experience teams to ensure seamless deliveryOverseeing account performance, SLAs, KPIs, and commercial reportingContributing to pricing strategy, tenders, and new business proposalsRepresenting the business at senior client meetings and industry events
The Ideal Senior Account Director Candidate:
Proven experience in account leadership within logistics, supply chain, or a premium service environment.A proven track record managing and growing high-value client accountsStrong commercial and contract management skillsExperience working with luxury brands or high-expectation clients.Excellent communication and stakeholder management skillsA calm, solutions-focused approach in fast-paced environmentsLeadership experience with the ability to inspire and develop teams
If you are keen to discuss the details further, please apply today or send your cv to Mikey at COREcruitment dot com / mikey@corecruitment.com....Read more...
Our client, a leading international company, is looking for an experienced Salesforce Director to join their growing team in Germany. This is a fantastic opportunity to play a pivotal role in driving Salesforce strategy, delivery, and innovation across the business. While the position offers the flexibility of working remotely, candidates must be based in Germany to ensure strong alignment with regional stakeholders and clients.
Role and Responsibilities:
As Salesforce Director, you will lead strategic initiatives, oversee delivery excellence, and act as a trusted partner to senior leadership and customers, shaping the future of Salesforce solutions across the organization.
Provide thought leadership to expand our service portfolio and create long-term customer value.
Manage delivery performance, budgets, and headcount to achieve service objectives.
Ensure contractual obligations and SLAs are met through robust governance.
Build and maintain strong relationships with key stakeholders, proactively managing expectations and communication.
Skills and Requirements:
At least 10+ years of experience in IT services leadership.
Proven expertise in Salesforce ownership and delivery.
Strong background in Managed Services.
Demonstrated business development success (direct, GTM, partners).
Excellent communication and engagement skills.
Ability to adapt in a fast-paced, client-centric environment.
Must speak fluent English and at least C1 German.
Must be based in Germany.
Benefits:
Take on a strategic leadership role heading Salesforce Solutioning across Europe.
Be the primary point of contact for both customers and senior leadership.
Lead a strong team in shaping Salesforce delivery and innovation.
Drive enterprise-scale transformation
If you’re a Salesforce leader ready to shape enterprise success across Europe please apply to this role or sent me an email directly.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
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Willing to continue to learn
To have focus on first time fix
Consistently demonstrate high levels of customer service and professionalism whilst dealing with all residents and stakeholders
Ensure that all works are carried out safely and to an excellent quality standard
Updating PDA devices with work schedules and other key information as required
To maintain our corporate image and service standards
Work with the Manager to agree personal targets, KPI goals and strategies to improve performance, identify own development needs and achieve learning plans
Ensuring the effective and proactive delivery of service
Ensuring the maintenance and delivery of any documentation required to agreed
To liaise with relevant staff as required
To adhere to Peabody/ PGM health and safety policy
To adhere to Peabody/ PGM equality and diversity policy
To adhere to Peabody/ PGM environmental standards and accreditations
Training:
Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
1 day a week
On-site in college
Training Outcome:Qualified Multi Trader Operative/Maintenance Operative.Employer Description:Peabody Group Maintenance Limited is a subsidiary private limited company within the Peabody Group that focuses on the management and delivery of property maintenance and repair services as part of the broader social housing and landlord services delivered by Peabody in London and the surrounding region.Working Hours :Monday to Friday, 9.00am to 5.00pm, shifts. May work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
My client based in Bristol is seeking 7.5T Multi drop delivery driver.
Working shift patterns- 4 on 4 off.
This is Temp to Perm role for the right candidate.
The role is delivering heavy furniture in a 2 man delivery team alongside great customer service team.
Must have Valid
- UK Taco Card
- UK Qualification Card
-UK Driving Licence
Must have previous 7.5T driving experience
IF INTERESTED PLEASE CALL BECKY@CORUS 0203 795 0099
Business Relationship Manager – Critical National Infrastructure
Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment.
Key Responsibilities
Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs.
Build and maintain strong relationships with senior business leaders to drive digital transformation.
Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting.
Identify opportunities for innovation and process improvement while managing risks and dependencies.
Provide expert guidance on IT governance, compliance, and service management best practices.
Requirements
Proven experience building and maintaining relationships with senior business leaders in a complex IT environment.
Strong background in IT service delivery and project management within large-scale organizations.
Expertise in governance, risk management, and compliance related to IT operations.
Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands.
Exceptional communication and negotiation skills with the ability to influence at an executive level.
Hybrid (3 days per week required in their Banbury office)
Paying up to £67,500 + benefits
Must be eligible to work in the UK....Read more...
Customer Service Manager required for a leading engineering business delivering innovative solutions to global markets.
This well-established engineering company serves a diverse range of industries, including aerospace, defence, medical, industrial automation, security, utilities, automotive, and leisure. They offer both standard and bespoke solutions through their in-house application engineering team.
This opportunity is based in Keighley, making it easily commutable from surrounding areas such as Shipley, Bingley, Baildon, and Silsden.
Key Responsibilities of the Customer Service Manager include:
Acting as the main point of contact for customer enquiries regarding delivery schedules and technical specifications
Managing account relationships with both new and existing clients, including prestigious global accounts
Working closely with production, sales, and warehouse teams while overseeing day-to-day operations and logistics
Managing fast paced and complex projects from initial enquiry through to delivery
Leading and developing a small team
Salary & Benefits on offer for the Customer Service Manager
Competitive salary: £32,000 – £37,000 (dependent on experience)
28 days annual leave (including statutory holidays), increasing with length of service
4-day working week (Monday to Thursday)
Access to healthcare and pension schemes
Opportunities for professional development and training
To apply for the Customer Service Manager position, please click “Apply Now” and attach an updated copy of your CV. Alternatively, contact Lewis Lynch at E3 Recruitment for more information.....Read more...
Looking for a varied and rewarding position, that offers stability and job satisfaction? Join an organisation who make a different to peoples lives whilst putting your administrative and service based skills to good use supporting smooth delivery across multiple projects and teams. In the Client Administrator role, you will:
Provide administrative support to ensure efficient client engagement and programme delivery Coordinate appointments, meetings, and other practical arrangements Taking calls and dealing with enquiries Maintain accurate client records and ensure data compliance across multiple systems Process documentation and support reporting in line with organisational and contractual requirements
To be successful, you will need:
Proven administration and customer support experience Strong IT skills, including MS Office 365 and the ability to use CRM systems Excellent communication and interpersonal skills Ability to manage time effectively, prioritise tasks, and work independently or as part of a team Organised, flexible, and proactive approach with attention to detail
What’s on offer:
Full-time, 37 hours per week, Monday to Friday Salary starting from £25,087 per annum Temporary – 12-month basis possibility of extension to perm Hybrid working - offices based in Rhyl
If you are looking for a dynamic administrative role where you can support effective service delivery and make a tangible contribution to a busy team, we want to hear from you.....Read more...
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services to a broad range of clients. Based in the heart of Bristol we have experienced very healthy year on year growth and can therefore offer lots of opportunity and a stable and progressive work environment.
As an apprentice in the Service Delivery Team, you will support both internal colleagues and external clients by helping to process new and existing work orders. You will learn how to be an effective first point of contact, helping the team deliver a high standard of client service.
This role involves developing strong attention to detail, working in a fast-paced environment, and building confident communication skills.
Duties will include:
Learn to manage specific workflow statuses within the CAFM system
Support the processing of work orders to meet client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with our internal procedures
Communicate with engineers and suppliers to gather updates and ensure work is completed within agreed timeframes
Assist with diary management and completing tasks set by your Team Leader and the Head of Service Delivery
Help meet client requirements and contribute to a collaborative and supportive team environment
Work toward achieving targets and objectives set by the Head of Service Delivery
Develop an understanding of business processes, compliance requirements, and best-practice standards
Training:
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interact with internal or external customers
City of Bristol College
Off site in its entirety
Training Outcome:
Strong possibility of full-time employment once apprenticeship is completed, further training and career progression
Employer Description:Lancer Scott was established in 1998 and operates across the maintenance, repair, project, and construction sectors. We deliver services to both public and private sector clients, working within housing and commercial markets. The company remains independently owned and is managed by its original founders, supported by a board of directors with expertise spanning various industries. This diverse leadership enables us to offer tailored, high-quality services that meet the specific needs of our clients.Working Hours :Monday to Friday, 8.00am - 5.00pm, 1 hour lunchbreak)Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Initiative,An eagerness to learn....Read more...
Class 2 HGV DriverLocation: Halstead, Essex Job Type: Full Time, Permanent Salary: £33,000 – £37,000 DOE (including overtime and nights out) Hours: Day shifts, Monday to FridayIf you’re friendly, hardworking, and energetic, this is a great opportunity to build a long-term driving career with a well-established, family-run business in Essex.Brooks Transport Services Ltd is a family-owned company with over 50 years experience operating in fast-moving commercial and consumer goods, including high-end, high-value products. Customer service is at the heart of everything we do, and we take pride in delivering a professional, reliable service without compromise.We are now looking for an experienced and positive Class 2 HGV Driver to join our team based in Halstead, Essex.The RoleAs a Class 2 HGV Driver, your responsibilities will include:
Delivering and collecting goods as part of a UK distribution operationLoading vehicles to match the order of delivery drop-off pointsPlanning and driving routes to ensure on-time deliveriesUnloading goods and obtaining proof of delivery signaturesIssuing invoices and accurately updating delivery, vehicle, and drivers’ hours recordsRecording mileage and fuel usage
This role involves 2–3 nights out per week. The position is based on a 48-hour working week, with overtime expected.
About YouWe are looking for a professional driver who takes pride in their work and strives to deliver a first-class transport service. You must have:
A current Class 2 (Category C) HGV licenceA valid Digital Tachograph cardA Driver CPC cardPrevious Class 2 driving experience (essential)A positive, efficient, and self-motivated attitudeStrong communication, customer service, and interpersonal skillsExcellent attention to detail and the ability to work independently
What We Offer
Competitive pay packageA friendly, supportive team environmentLong-term job security with an established, independent family businessOngoing support, training, and opportunities to progress....Read more...
Applications are invited from experienced School Nurses to join the team on the beautiful Island of Guernsey, in the Channel Islands.You will be part of the School Nursing Team based in Guernsey and be responsible for the delivery of Universal Health Services to your designated schools.The role offers an eight year local housing permit, a £5,000 relocation payment and four years of private rental allowance to help offset the cost of private rent.Reporting to the Team Leader, you will - manage a caseload of designated schools or area as the named health professional with responsibility for the planning and delivery of the public health initiatives - support the development of the service and work with colleagues to ensure the delivery of a safe and effective service.- be the principal point of contact for allocated schools in the area. - develop and deliver cooperative working arrangements with schools that support healthy outcomes for children, young people and facilitate partnership working across schools and other partner organisations - be responsible for the delivery of the Healthy Child Programme and immunisations for a designated area or school- be responsible for identifying need within a school or community A full job description is available on applicationPlease note; Guernsey has adopted the AfC banding system, but have applied their own salary scale. The current Band 6 salary range is £46,152 to £62,310 plus an annual bonus of £1,605.Full credit for NHS or UK Local Authority service for annual leave and sick leave.The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbour town in St. Peter's Port, the island's capital. This unique integrated health service delivers a diverse range of services including preventing, diagnosing and treating people with illnesses in the hospital complex, and supporting people with disabilities in the wider community. Guernsey offers an outstanding School Nurse service, totally reliant on the quality of School Nurses recruited to a high standard.Person requirements:Registered Nurse or Midwife Specialist Community Public Health Nursing qualification, with SCPHN registration with the NMCCurrent or recent UK School Nurse experience A current Driving Licence The benefits of working for The States of Guernsey include:– A higher-than-UK salary.– A generous bonus scheme; £1,605– A flat rate 20% income tax.– No Council tax or VAT– A relocation payment of £5,000 and a generous allowance for private rental accommodation* – A continental lifestyle, where the people are friendly, and crime is very low.*Full T&C in relocation directive We are a leading healthcare recruitment partner with particular expertise in the placement of the full range of Nursing staff, with a dedicated division for School Nurses. As a nurse-led consultancy, we are in an excellent position to match your skills with the specific requirements of our Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Restaurant Manager – Japanese NEW OPENING London £45,000An opportunity to join a new premium restaurant opening in London, operating within a wider hospitality group with a strong focus on quality, service, and experience-led dining. This is a key management role within the opening team, supporting the General Manager in establishing standards and embedding a strong service culture from launch.The Role: This is a hands-on restaurant management position with responsibility for supporting daily operations, team performance, and guest experience in a fast-paced, quality-driven environment. The role is well suited to a strong operator who enjoys being on the floor, leading from the front, and contributing to the successful delivery of a new opening. A March start is required to support pre-opening and launch activity.Key Responsibilities:
Supporting the General Manager with day-to-day restaurant operationsLeading, coaching, and motivating the front-of-house team during serviceMaintaining high standards of service, consistency, and guest experienceSupporting rota planning, staffing levels, and shift executionEnsuring compliance with health, safety, and operational proceduresWorking closely with kitchen and bar teams to ensure smooth service deliveryAssisting with the implementation and upkeep of SOPs and service standards
Essential Criteria:
Proven experience in a Restaurant Manager or Assistant Restaurant Manager roleBackground in premium or high-volume restaurant environmentsStrong service focus with a hands-on leadership styleComfortable working in opening or fast-moving operational environmentsStrong communication skills and attention to detailEligible to work in the UKAvailable for a March start
Get in touch – kate@corecruitment.com....Read more...
ServiceNow Lead Consultant (GRC)
Location: Remote (UK/Europe)
Travel: Occasional travel to Portugal (minimum once)
The Role We are seeking an experienced ServiceNow Lead Consultant with strong GRC expertise to lead and deliver complex ServiceNow implementations. This role requires someone who can operate confidently at both a technical and strategic business level, leading greenfield implementations, complex integrations, and platform migrations, while acting as a trusted advisor to clients.
You will work closely with stakeholders to define requirements, shape delivery roadmaps, and ensure solutions are aligned to business outcomes.
Key Responsibilities
- Lead greenfield ServiceNow implementations, primarily focused on GRC
- Own and deliver ServiceNow integrations and data migrations from legacy platforms
- Engage directly with clients to understand business needs, challenges, and objectives
- Translate business requirements into robust solution designs and delivery plans
- Provide hands-on technical leadership across the ServiceNow platform
- Define integration architecture using APIs, MID Server, and standard integration patterns
- Plan and execute data migration strategies, including validation and cutover
- Lead workshops, requirement-gathering sessions, and project planning activities
- Act as the senior point of contact for solution design and delivery
- Ensure all solutions follow ServiceNow best practices and governance standards
Required Skills & Experience
- Extensive ServiceNow experience across both technical delivery and business consulting
- Strong, demonstrable experience with ServiceNow GRC (essential)
- Proven experience leading greenfield implementations
- Solid background in ServiceNow integrations (REST/SOAP, APIs, MID Server)
- Experience planning and executing data and platform migrations
- Ability to engage confidently with senior stakeholders and client leadership
- Strong solution design and architectural skills
- Excellent English communication skills (written and spoken)
- Based in UK/Europe with right to work
Desirable
- Experience with Service Portfolio Management (SPM)
- ServiceNow certifications (e.g. CIS, CTA, or equivalent)
Working Arrangements
- Fully remote-first role
- Occasional travel required, including at least one trip to Portugal for client engagement
Why Join?
- Lead complex, high-impact ServiceNow programmes
- Work in a trusted-advisor capacity with senior client stakeholders
- Remote flexibility with limited, purposeful travel
- Opportunity to shape solutions end-to-end from discovery to delivery
- Competitive Salary and Benefits....Read more...
