Service Delivery Manager – Managed Services Provider
Location: Hybrid / London Salary: Up to £55,000, depending on experience
A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation.
The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction.
The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement.
Key Responsibilities:
Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers.
Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved.
Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement.
Acting as the senior point of escalation for service‑related matters and ensuring timely resolution.
Building and maintaining strong customer relationships through regular service reviews and performance reporting.
Working closely with technical teams and project functions to ensure smooth service transition and operational readiness.
Identifying opportunities to enhance service efficiency, quality, and customer experience.
Experience required:
Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment.
Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes.
Confident leadership style with the ability to motivate, guide, and develop teams.
Excellent communication and stakeholder‑management skills.
A customer‑focused approach with a commitment to delivering high‑quality service.
Ability to balance strategic thinking with hands‑on operational involvement.
Paying up to £55,000, depending on experience.
Hybrid / London based.
Must be eligible to work in the UK.....Read more...
Hybrid - 2 days a week from the office - (London / Manchester / Glasgow / Newcastle Hybrid) | Permanent
Linking Humans is supporting a leading global consulting organisation that is expanding its ServiceNow HR Service Delivery (HRSD) practice. They are looking for a Senior Consultant with strong ServiceNow HRSD expertise to help organisations transform their HR and Global Business Services functions through modern digital solutions.
This role focuses on HR transformation, process optimisation, and ServiceNow HRSD implementation, helping clients improve employee experience, automate HR services, and modernise HR operations.
Key Responsibilities
- Facilitate HR process workshops to map current and future-state journeys such as onboarding, lifecycle events and case management
- Identify opportunities to improve HR service delivery using ServiceNow HRSD
- Translate business requirements into functional specifications and ServiceNow configurations
- Support the design, configuration, testing and deployment of ServiceNow HRSD solutions
- Collaborate with cross-functional teams to ensure successful solution delivery and adoption
- Contribute to change management and stakeholder engagement activities
- Mentor junior consultants and support delivery workstreams
Experience & Skills
- Experience working with ServiceNow HRSD implementations
- Strong understanding of HR processes and HR service delivery models
- Experience running process workshops and engaging stakeholders
- Ability to translate business requirements into technology-enabled solutions
- Familiarity with automation, AI capabilities and integrations within HR platforms
- Consulting experience within HR transformation programmes
- Experience working in Agile delivery environments
Preferred Qualifications
- ServiceNow CIS HRSD certification
- Experience working within large consulting or transformation environments
- Exposure to HR analytics and continuous improvement initiatives
- Security clearance (beneficial)
Additional Information
- Hybrid working and able to choose office locations in London, Manchester, Newcastle or Glasgow.
- Some travel to client sites may be required depending on project assignments....Read more...
Service Delivery Manager – (English Speaking) – Lisbon (Hybrid)
(Service Delivery Manager, Professional Services Manager, PSA, ERP, Certinia, Resource Management, Microsoft Dynamics / SAP / Oracle, Stakeholder Management)
In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.
To support this expansion, our client is establishing several new locations and is looking for a passionate and skilled Service Delivery Manager to lead an exceptional delivery team of Project Managers and Implementation Consultants. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients’ business performance.
As a Service Delivery Manager, you will be respinsible for driving team performance, financial outcomes, and operational excellence. You are expected to manage utilization and workload balance, ensuring billable time is maximized while protecting team wellbeing. At the same time, you oversee revenue and margin delivery by aligning forecasts, capacity, and staffing levels, and by allocating resources efficiently across priorities. The role also involves close collaboration with Finance, RevOps, Product, and system administrators to maintain data integrity, optimize processes, and protect margins.
Successful candidates should have:
Experience leading a Professional Services or Consulting Delivery team
A strong track record of achieving utilization and revenue targets.
Deep expertise in resource management and forecasting
A solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
A data-driven mindset with the ability to analyze and act on insights from dashboards, skills matrices, and backlog reports.
Strong communication, coaching, and stakeholder management skills.
Fluent English communication skills.
Location: Lisbon / Hybrid Working
Salary: €75,000 - €85,000 + Bonus + Pension + Benefits
Languages: Fluent English
Applicants must have the right to work in Portugal (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
NOIRPORTUGALREC
NOIREUROPEREC
NOIREURNET....Read more...
Service Delivery Manager – (English Speaking) – Sao Paulo (Hybrid)
(Service Delivery Manager, Professional Services Manager, PSA, ERP, Certinia, Resource Management, Microsoft Dynamics / SAP / Oracle, Stakeholder Management)
In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.
To support this expansion, our client is establishing several new locations and is looking for a passionate and skilled Service Delivery Manager to lead an exceptional delivery team of Project Managers and Implementation Consultants. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients’ business performance.
As a Service Delivery Manager, you will be respinsible for driving team performance, financial outcomes, and operational excellence. You are expected to manage utilization and workload balance, ensuring billable time is maximized while protecting team wellbeing. At the same time, you oversee revenue and margin delivery by aligning forecasts, capacity, and staffing levels, and by allocating resources efficiently across priorities. The role also involves close collaboration with Finance, RevOps, Product, and system administrators to maintain data integrity, optimize processes, and protect margins.
Successful candidates should have:
Experience leading a Professional Services or Consulting Delivery team
A strong track record of achieving utilization and revenue targets.
Deep expertise in resource management and forecasting
A solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
A data-driven mindset with the ability to analyze and act on insights from dashboards, skills matrices, and backlog reports.
Strong communication, coaching, and stakeholder management skills.
Fluent English communication skills.
Location: Sao Paulo / Hybrid Working
Salary: R$190,000 - R$210,000 + Bonus + Pension + Benefits
Languages: Fluent English
Applicants must have the right to work in Brazil (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
NOIRBRAZILREC....Read more...
FIELD SERVICE MANAGER CREWE UP TO £50,000 + PROGRESSION + GREAT CULTURE + MON-FRI
Get Recruited are recruiting on behalf of a highly innovative and rapidly growing organisation delivering complex technical installation and service solutions across global, high-security environments including critical infrastructure, government, and commercial sectors.
They are seeking an experienced Field Service Manager to lead and develop their global service operations. This is a senior leadership role responsible for driving operational performance, service excellence, and commercial success across installation, engineering, and service support teams. You’ll take ownership of the full Service & Maintenance function, ensuring exceptional service delivery, strong client relationships, and continuous operational improvement. This is a fantastic opportunity for a strategic leader who thrives in a fast-paced, technical environment and is passionate about building high-performing teams.
This opportunity would suit someone from a Field Service Manager, Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar leadership role within a technical, engineering, or installation-led environment.THE ROLE:
Leading the Service & Maintenance business unit, setting direction, objectives, and performance standards
Managing installation teams, service engineers, and service administration functions
Ensuring delivery of all internal KPIs and client-facing SLAs to maintain exceptional service standards
Overseeing service planning, scheduling, and resource allocation to optimise efficiency and responsiveness
Acting as the senior escalation point for major service issues and key client relationships
Driving continuous improvement across service processes, systems, and delivery models
Managing the department budget including forecasting, cost control, and financial performance
Improving service revenue, contract profitability, and operational cost efficiency
Evaluating service contracts, warranties, and maintenance agreements to ensure commercial viability
Developing KPI dashboards and reporting to monitor operational performance and service outcomes
Working closely with Sales, Projects, and Operations teams to ensure smooth project handovers and lifecycle management
Ensuring compliance with all relevant safety, regulatory, and quality standards
THE PERSON:
Proven experience leading a service, maintenance, or operational function within a technical environment
Currently in a Field Service Manager, Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar role
Strong leadership skills with experience managing engineering, installation, or service teams
Commercially aware with experience managing budgets and operational performance
Confident stakeholder manager with strong client-facing experience
Analytical and data-driven approach to performance improvement
Comfortable operating in a fast-paced environment with multiple priorities
Strategic mindset with a proactive, hands-on leadership style
Passionate about service excellence, customer satisfaction, and continuous improvement
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Product Owner (Jira) – SaaS – Linz, Austria / Hybrid
(Key skills: Product Owner, Jira Service Management, ITSM, SaaS Product Delivery, Backlog Management, Agile (Scrum & Kanban), Stakeholder Engagement, Requirement Definition, Product Roadmapping, CI/CD, Continuous Improvement, Data & Reporting, Automation)
Are you a strategic product professional with a passion for delivering exceptional SaaS solutions that enable superior service and operational effectiveness? Do you want to lead the evolution of a critical platform used across client support, IT operations and enterprise service delivery? If so, this could be the next step in your career.
Our client, a rapidly growing international SaaS business, is seeking a Product Owner for Jira Service Management to drive product direction, delivery excellence and user value for their service management platform. This product plays a central role in how internal teams and customers engage with IT services, request support, automate workflows, and access data insights — making it core to the success of the business and its clients.
As the Product Owner, you will own the product backlog and work closely with cross-functional Agile teams (including engineering, UX, QA and DevOps) to refine requirements, prioritise features and ensure delivery of high-value enhancements. You’ll collaborate with stakeholders across IT, customer success, sales, and operations to translate business needs into clear, actionable user stories and acceptance criteria. You’ll also work with end users to gather feedback, ensure alignment with product vision, and maintain a sharp focus on usability, scalability, automation and performance.
You will define and maintain the product roadmap, manage feature prioritisation against business goals, and support iterative releases using Agile frameworks such as Scrum and Kanban. Leveraging metrics, usage data and customer feedback, you will advocate for continuous improvement, drive process optimisation and enable teams to deliver efficient, resilient and user-centric solutions. You’ll also work with reporting and analytics to ensure the product supports key performance insights and service metrics.
The ideal candidate will bring solid experience as a Product Owner or similar role within SaaS or ITSM technology, especially where Jira Service Management or related platforms form a cornerstone of operational delivery. You should have excellent stakeholder management skills, a strong understanding of Agile delivery practices, and the ability to influence product direction through collaboration and data-driven decisions. Experience with cloud services and integrations, automation tools, and CI/CD processes will further support your success in this role.
This is an exciting chance to shape the future of a core service platform within a global SaaS organisation that values innovation, user experience and operational excellence. You’ll be joining a collaborative environment where your leadership will influence product success and drive meaningful impact for customers and internal teams alike.
Location: Linz, Austria/ Hybrid working
Salary: €50,000 – €75,000 + Bonus + Benefits
Applicants must have the right to work in Austria.
NOIRAUSTRIAREC
NOIREUROPEREC
NOIREURNET....Read more...
Class 2 Driver Portsmouth£32,000 - £36,000 + Lots of Overtime + Rare stayaway + Benefits + Package + Immediate Start
Are you a Class 2 Driver role looking for a stable and rewarding role with a well-established company? Join a dynamic team with a good reputation for providing excellent customer service and enjoy great benefits while earning well.
This is an excellent opportunity for a motivated and reliable individual to become part of a growing business that values its employees and offers lots of overtime. If you’re looking for a role where you can be part of a supportive team while developing your skills, this delivery driver role could be the perfect fit for you!
Key Responsibilities of the Delivery Driver:
Safely deliver goods to customers - plant equipment
Covering the south coast
Some stayaway included
Loading and unloading of plant equipment
The successful delivery driver will have:
Previous delivery driving experience
CLASS 1&2 LICENCE ESSENTIAL
Strong communication and customer service skills
Good physical stamina (lifting and loading required)
Live commutable to Portsmouth but happy to travel and stayaway
To apply or for more information, please contact Georgia Daly on 07458163040.
Keywords: Class 2 driver, Delivery Driver, Deliveries, Courier, Customer Service, portsmouth, south coast, southampton
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. We can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not meet this requirement will not be processed. Due to the high volume of applications, we can only guarantee contact with shortlisted candidates.....Read more...
MAINTENANCE MANAGER CREWE UP TO £50,000 + PROGRESSION + GREAT CULTURE + MON-FRI
Get Recruited are recruiting on behalf of a highly innovative and rapidly growing organisation delivering complex technical installation and service solutions across global, high-security environments including critical infrastructure, government, and commercial sectors.
They are seeking an experienced Maintenance Manager / Head of Service & Maintenance to lead and develop their global service operations. This is a senior leadership role responsible for driving operational performance, service excellence, and commercial success across installation, engineering, and service support teams. You’ll take ownership of the full Service & Maintenance function, ensuring exceptional service delivery, strong client relationships, and continuous operational improvement. This is a fantastic opportunity for a strategic leader who thrives in a fast-paced, technical environment and is passionate about building high-performing teams. This opportunity would suit someone from a Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar leadership role within a technical, engineering, or installation-led environment.THE ROLE:
Leading the Service & Maintenance business unit, setting direction, objectives, and performance standards
Managing installation teams, service engineers, and service administration functions
Ensuring delivery of all internal KPIs and client-facing SLAs to maintain exceptional service standards
Overseeing service planning, scheduling, and resource allocation to optimise efficiency and responsiveness
Acting as the senior escalation point for major service issues and key client relationships
Driving continuous improvement across service processes, systems, and delivery models
Managing the department budget including forecasting, cost control, and financial performance
Improving service revenue, contract profitability, and operational cost efficiency
Evaluating service contracts, warranties, and maintenance agreements to ensure commercial viability
Developing KPI dashboards and reporting to monitor operational performance and service outcomes
Working closely with Sales, Projects, and Operations teams to ensure smooth project handovers and lifecycle management
Ensuring compliance with all relevant safety, regulatory, and quality standards
THE PERSON:
Proven experience leading a service, maintenance, or operational function within a technical environment
Currently in a Sor similar role
Strong leadership skills with experience managing engineering, installation, or service teams
Commercially aware with experience managing budgets and operational performance
Confident stakeholder manager with strong client-facing experience
Analytical and data-driven approach to performance improvement
Comfortable operating in a fast-paced environment with multiple priorities
Strategic mindset with a proactive, hands-on leadership style
Passionate about service excellence, customer satisfaction, and continuous improvement
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
General office administration tasks
Answering and transferring calls to relevant departments
Accurately entering data to platforms
Responding to messages that are received
Work closely with all other departments to establish business critical information
Update, process, input delivery notes onto all relevant databases
Keep all above databases up to date with any changes made to the delivery notes i.e. delivery date changes, site contact changes & any other changes which need to be made
Contact customers via telephone/email to gain site contact information for their delivery if this information is not on the delivery note
Contact customers to organise all deliveries which are scheduled to be delivered the following day receiving verbal confirmation
All correspondence documented and details inputted on outlook, such as confirmation times for each delivery
Email delivery confirmation for each order with times and dates - where applicable attaching site checklist
Check incoming completed site checklists, ensuring the delivery team are aware of site access, restrictions and requirements
If there are certain restrictions/requirements on site to communicate this accordingly so that the job can be organised appropriately
Collaborate with team re: site specific and generic RAMS as and when required for each delivery
Collaborate with team re: book in deliveries via customer booking in system, informing employee and vehicle detail e.g. Email site contacts with delivery information such as, operatives attending, and vehicle information, site ETA as and when required
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One-to-one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship
Employer Description:Harlequin Office Furniture supplier to businesses throughout the UK, across most industries and formed in 1991, continuing to be a positive and recognised provider of office and welfare furniture nationally. We have designed, planned and managed thousands of projects both nationally and internationally. These ranged from a single site office, to fully bespoke turnkey facilities. Our commitment to these 3 sectors has seen Harlequin grow into a market leader in this industry. Recently Harlequin expanded to include 2 new dedicated departments. Our HR team means that our employees are always looked after and able to deliver the service we pride ourselves in.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
The Manufacturing Equipment Services Product Manager is required to manage the European division of capital equipment B2B services product design, development and delivery. Our client supplies industrial capital equipment to Biomedical, Aerospace, Automotive and other industries that are used for materials testing in manufacturing using metals, plastics, composites and biomedical materials.
You will take ownership of all Service product lines working to build and improve the Engineering Services portfolio of Service products.
Requirements
Over three years of B2B service product development experience (concept through go to market.
Over three years of product management and strategic planning experience
Bachelor???s degree in business, Engineering or a related field
Project Management or Business Analysis
Positive ???can do??? attitude with a willingness to succeed.
MS Office Professional fluency including Power BI also Agile would be advantageous.
An entrepreneurial and pragmatic approach to product development able to be effective in a results-oriented environment.
Role
Service Product Manager will work internally to focus on identified key market segments by defining and developing products then deploying resources appropriately.
Manage the service product funnel using market knowledge, strategic and user insight.
Manag the Service product life cycle from strategic planning to tactical delivery.
Own the portfolio of service products, ensuring that the generation of new service catalogue numbers is controlled and all our business systems are updated with latest information including price and revenue recognition flows, etc.
Simplification and rationalization of existing products.
Help develop and deliver new product information and product updates including training to stakeholders (e.g. sales, marketing, engineering, support teams and customers).
Be the B2B service product subject matter expert.....Read more...
The Manufacturing Equipment Services Product Manager is required to manage the European division of capital equipment B2B services product design, development and delivery. Our client supplies industrial capital equipment to Biomedical, Aerospace, Automotive and other industries that are used for materials testing in manufacturing using metals, plastics, composites and biomedical materials.
You will take ownership of all Service product lines working to build and improve the Engineering Services portfolio of Service products.
Requirements
Over three years of B2B service product development experience (concept through go to market.
Over three years of product management and strategic planning experience
Bachelor???s degree in business, Engineering or a related field
Project Management or Business Analysis
Positive ???can do??? attitude with a willingness to succeed.
MS Office Professional fluency including Power BI also Agile would be advantageous.
An entrepreneurial and pragmatic approach to product development able to be effective in a results-oriented environment.
Role
Service Product Manager will work internally to focus on identified key market segments by defining and developing products then deploying resources appropriately.
Manage the service product funnel using market knowledge, strategic and user insight.
Manag the Service product life cycle from strategic planning to tactical delivery.
Own the portfolio of service products, ensuring that the generation of new service catalogue numbers is controlled and all our business systems are updated with latest information including price and revenue recognition flows, etc.
Simplification and rationalization of existing products.
Help develop and deliver new product information and product updates including training to stakeholders (e.g. sales, marketing, engineering, support teams and customers).
Be the B2B service product subject matter expert.....Read more...
We are looking for an experienced and emotionally intelligent Operations Manager who is motivated by both operational excellence and meaningful social impact. You will be joining Children 1st Mediation who delivers high-quality Family Mediation Services across England and Wales.This role would suit someone who enjoys ensuring efficient systems, strong teams and clear accountability, while working within a purpose-driven organisation that helps families resolve conflict and move forward positively.You will take ownership of the end-to-end client journey, lead operational performance, and embed a new Case Management System (CMS) to ensure consistent, celebrity level service delivery to our Clients. Working closely with the Managing Director, you will play a key role in strengthening operational structure, improving client experience, and enabling the wider team to focus on delivering outstanding mediation services.Role Purpose
The Operations Manager is responsible for the smooth, high-quality operational delivery of the Client Services Team, ensuring strong commercial performance and high levels of client satisfaction. The role oversees the effective management of the end-to-end client journey. This position ensures that operational processes work effectively in practice, with systems, people and performance standards aligned to support efficient service delivery, including the management of client payments from multiple sources within the financial pipeline The role also supports the organisation’s commercial viability by ensuring operational efficiency, accurate financial processes and consistent service delivery. Key Responsibilities
Leadership of the CST ManagerEnd-to-End Service OwnershipCMS Oversight & Flow ManagementKPI Development & MonitoringQuality Assurance & ComplianceContinuous ImprovementCommercial viabilityEnsure all income streams are correctly recorded, processed, and reconciled in line with internal procedures.Monitor operational performance to ensure the service remains commercially viable and financially sustainable.
Essential Experience
Senior operational leadership experienceSystems and process expertiseFinancial oversightExperience in working in a small to medium size organisationExperience in using and embracing CRM and CMS systemsKPI design and performance managementExperience in regulated environments
Essential Skills
Strong accountability mindsetHigh emotional intelligenceConstructive performance managementData-driven decision-makingExcellent organisational capabilityCalm and confident leadership
Desirable
Experience within People service industryUnderstanding of Legal Aid processesCMS fully embedded and driving workflowCST Manager accountable and confidentKPIs visible and actively managedEfficient case flow with minimal delayAccurate and timely Legal Aid submissionsLow complaint levelsCEO free from operational firefightingAbout our clientChildren 1st Mediation delivers high-quality family mediation including financial, children, and child-inclusive mediation. We are committed to professionalism, respect, integrity, dedication and empathy (PRIDE) in everything we do. Our work supports families to move forward constructively, with children at the centre of decision-making.....Read more...
We are looking for an experienced and emotionally intelligent Operations Manager who is motivated by both operational excellence and meaningful social impact. You will be joining Children 1st Mediation who delivers high-quality Family Mediation Services across England and Wales.This role would suit someone who enjoys ensuring efficient systems, strong teams and clear accountability, while working within a purpose-driven organisation that helps families resolve conflict and move forward positively.You will take ownership of the end-to-end client journey, lead operational performance, and embed a new Case Management System (CMS) to ensure consistent, celebrity level service delivery to our Clients. Working closely with the Managing Director, you will play a key role in strengthening operational structure, improving client experience, and enabling the wider team to focus on delivering outstanding mediation services.Role Purpose
The Operations Manager is responsible for the smooth, high-quality operational delivery of the Client Services Team, ensuring strong commercial performance and high levels of client satisfaction. The role oversees the effective management of the end-to-end client journey. This position ensures that operational processes work effectively in practice, with systems, people and performance standards aligned to support efficient service delivery, including the management of client payments from multiple sources within the financial pipeline The role also supports the organisation’s commercial viability by ensuring operational efficiency, accurate financial processes and consistent service delivery. Key Responsibilities
Leadership of the CST ManagerEnd-to-End Service OwnershipCMS Oversight & Flow ManagementKPI Development & MonitoringQuality Assurance & ComplianceContinuous ImprovementCommercial viabilityEnsure all income streams are correctly recorded, processed, and reconciled in line with internal procedures.Monitor operational performance to ensure the service remains commercially viable and financially sustainable.
Essential Experience
Senior operational leadership experienceSystems and process expertiseFinancial oversightExperience in working in a small to medium size organisationExperience in using and embracing CRM and CMS systemsKPI design and performance managementExperience in regulated environments
Essential Skills
Strong accountability mindsetHigh emotional intelligenceConstructive performance managementData-driven decision-makingExcellent organisational capabilityCalm and confident leadership
Desirable
Experience within People service industryUnderstanding of Legal Aid processesCMS fully embedded and driving workflowCST Manager accountable and confidentKPIs visible and actively managedEfficient case flow with minimal delayAccurate and timely Legal Aid submissionsLow complaint levelsCEO free from operational firefightingAbout our clientChildren 1st Mediation delivers high-quality family mediation including financial, children, and child-inclusive mediation. We are committed to professionalism, respect, integrity, dedication and empathy (PRIDE) in everything we do. Our work supports families to move forward constructively, with children at the centre of decision-making.....Read more...
Contract Manager – FM Service Provider – Little Chesterford & Cambridge – Up to £75,000 per annumCBW are currently recruiting an experienced Contract Manager to oversee the delivery of all hard FM services across a high-profile commercial portfolio split between Little Chesterford (3 days per week) and Cambridge (2 days per week).This role involves managing a dedicated on-site team, including a Supervisor and engineers, ensuring all planned and reactive maintenance activities are delivered to the highest standards. You will be responsible for coordinating operations across both locations, maintaining efficiency and ensuring a consistently high level of service delivery.HoursMonday to Friday, 08:00am – 17:00pmKey Duties & ResponsibilitiesReport directly to the Operations ManagerOversee and manage agreed KPIs and SLAs to ensure contract performanceTake ownership of health, safety, and environmental standards across both sitesManage and support a Supervisor and team of engineersPlan and coordinate maintenance activities, shutdowns, and project worksEnsure compliance with company quality proceduresLead recruitment, onboarding, and ongoing development of team membersConduct appraisals, manage attendance, and handle disciplinary mattersBuild and maintain strong client relationships across both locationsOversee all contract reporting requirementsIdentify opportunities to improve service delivery and grow contract valueProvide technical support to both client and engineering teamsManage permit-to-work systems effectivelyRepresent the business in client meetingsMaintain full financial oversight, including P&L and budgetingRequirementsQualified in an engineering discipline (Electrical or Mechanical – C&G, HNC, HND or higher)Proven experience managing hard FM services across commercial environmentsExperience leading engineering teams, including supervisors and mobile/static engineersStrong background in commercial building maintenanceExcellent communication and stakeholder management skillsAbility to manage a varied and demanding workload effectivelyFor more information, please send your CV to Katie at CBW Staffing Solutions.....Read more...
Floor Manager Location: London Salary: £40,000 - £43,000This is a high-volume, quality-led restaurant in a prime London location - consistently busy, strong team, and a solid operation already in place. They are looking for a Floor Manager who is comfortable running service, leading from the front, and keeping standards consistent at pace.The role: • Lead the floor during service, ensuring smooth, organised, and consistent delivery • Support and develop a large team (circa 40+), driving performance and accountability • Work closely with senior management to maintain standards across service and operations • Take ownership of the guest experience, resolving issues and staying visible on the floor • Manage rotas, labour, and productivity in line with business needs • Oversee stock control and support with financial processes including reporting and cash handling • Maintain a strong presence during peak periods, ensuring service does not slip under pressureThe person: • Current or recent Floor Manager / Restaurant Manager within a high-volume restaurant • Confident leading large teams and managing busy services • Strong understanding of labour, stock, and basic financial controls • Hands-on approach - comfortable being on the floor and leading from the front • Calm under pressure, organised, and consistent in delivery • People-focused, with the ability to train, develop, and get the best out of a team • Passionate about hospitality and delivering a solid guest experience every timeReach out: Kate@corecruitment.com....Read more...
Applications are invited from experienced School Nurses to join the team on the beautiful Island of Guernsey, in the Channel Islands.You will be part of the School Nursing Team based in Guernsey and be responsible for the delivery of Universal Health Services to your designated schools.The role offers an eight year local housing permit, a £5,000 relocation payment and four years of private rental allowance to help offset the cost of private rent.Reporting to the Team Leader, you will - manage a caseload of designated schools or area as the named health professional with responsibility for the planning and delivery of the public health initiatives - support the development of the service and work with colleagues to ensure the delivery of a safe and effective service.- be the principal point of contact for allocated schools in the area. - develop and deliver cooperative working arrangements with schools that support healthy outcomes for children, young people and facilitate partnership working across schools and other partner organisations - be responsible for the delivery of the Healthy Child Programme and immunisations for a designated area or school- be responsible for identifying need within a school or community A full job description is available on applicationPlease note; Guernsey has adopted the AfC banding system, but have applied their own salary scale. The current Band 6 salary range is £46,152 to £62,310 plus an annual bonus of £1,605.Full credit for NHS or UK Local Authority service for annual leave and sick leave.The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbour town in St. Peter's Port, the island's capital. This unique integrated health service delivers a diverse range of services including preventing, diagnosing and treating people with illnesses in the hospital complex, and supporting people with disabilities in the wider community. Guernsey offers an outstanding School Nurse service, totally reliant on the quality of School Nurses recruited to a high standard.Person requirements:Registered Nurse or Midwife Specialist Community Public Health Nursing qualification, with SCPHN registration with the NMCCurrent or recent UK School Nurse experience A current Driving Licence The benefits of working for The States of Guernsey include:– A higher-than-UK salary.– A generous bonus scheme; £1,605– A flat rate 20% income tax.– No Council tax or VAT– A relocation payment of £5,000 and a generous allowance for private rental accommodation* – A continental lifestyle, where the people are friendly, and crime is very low.*Full T&C in relocation directive We are a leading healthcare recruitment partner with particular expertise in the placement of the full range of Nursing staff, with a dedicated division for School Nurses. As a nurse-led consultancy, we are in an excellent position to match your skills with the specific requirements of our Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
An exciting new job opportunity has arisen for a dedicated Hospitality Manager to work in an exceptional care home based in the Woodbridge, Suffolk area. You will be working for one of UK’s leading healthcare providers
This care home specialises in a range of care services, including: residential care, respite care, dementia care and convalescence care
**To be considered for this position you must have experience of Hospitality Management**
As the Hospitality Manager your key responsibilities include:
Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
Maintain and manage best first impression experience
Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility
The following skills and experience would be preferred and beneficial for the role:
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Paid Breaks*
Refer-a-friend*
Reward Gateway – discounts, wellbeing, employee assistance & much more
Comprehensive induction and paid training programme with career prospects
Excellent working environment
Cost of DBS*
We are a Living Wage Employer
Reference ID: 6112
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An exciting new job opportunity has arisen for a dedicated Hospitality Manager to work in an exceptional care home based in the Woodbridge, Suffolk area. You will be working for one of UK’s leading healthcare providers
This care home specialises in a range of care services, including: residential care, respite care, dementia care and convalescence care
**To be considered for this position you must have experience of Hospitality Management**
As the Hospitality Manager your key responsibilities include:
Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
Maintain and manage best first impression experience
Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility
The following skills and experience would be preferred and beneficial for the role:
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Paid Breaks*
Refer-a-friend*
Reward Gateway – discounts, wellbeing, employee assistance & much more
Comprehensive induction and paid training programme with career prospects
Excellent working environment
Cost of DBS*
We are a Living Wage Employer
Reference ID: 6112
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
AA Euro Healthcare is currently recruiting on behalf of our HSE client for an experienced, organised, and dedicated Relief Person in Charge position to join their residential/day services team.The successful candidate will be responsible for the overall management of the service and staff team, ensuring the delivery of a high-quality, person-centred service in line with organisational standards.This role requires an innovative and proactive leader committed to social inclusion, community participation, and service excellence. This role will be based in Wicklow area and candidate must be willing to travel to other locations when required.Responsibilities
Lead and manage the day-to-day operations of the serviceEnsure delivery of high-quality, person-centred care in line with HIQA standardsManage, supervise, and support staff teamsPromote a culture of safeguarding, dignity, and respectOversee care planning, risk management, and regulatory complianceManage service budgets and resources effectivelyDrive continuous improvement and quality assurance initiativesSupport strategic and operational service developmentEnsure compliance with all relevant legislation and frameworks including New Directions
Essential Criteria
QQI Level 7 Degree in Social Care or equivalent (validated if foreign qualification)Full clean driving licenceStrong IT skills including Microsoft Outlook, Word, and PowerPointMinimum 3 years post-qualification experience in the Intellectual Disability sectorMinimum 3 years supervisory or management experience in Social CareExperience working with challenging behavioursStrong knowledge of HIQA standards, New Directions, and relevant legislation
AND one of the following:
Registered with CORU Social Care Workers Registration BoardOR hold a CORU-approved qualification and have applied for registration (evidence required)OR be eligible for CORU registration (evidence required)
Please submit your CV and cover letter quoting the relevant job reference for immediate consideration.....Read more...
Service Desk Team Leader – Managed Services Provider
Location: London (hybrid) Salary: £38,000-42,000, depending on experience.
We’re proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands‑on technical work.
You’ll be leading a close 11;knit team of five 1st–3rd Line Engineers, ensuring high‑quality service delivery while acting as a key escalation point for complex client issues. If you’re passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform.
Key Responsibilities
Lead, mentor, and support a team of 1st–3rd Line Engineers
Conduct regular 1:1s, performance reviews, and personal development planning
Act as the primary technical escalation point for challenging or high‑priority incidents
Oversee day‑to‑day service desk operations, ensuring SLAs and KPIs are consistently met
Drive continuous improvement across processes, documentation, and service delivery
Collaborate closely with senior leadership and project teams to support wider business goals
Maintain strong relationships with clients, ensuring clear communication and exceptional service
Experience required:
Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role
Strong technical background, ideally within an MSP or multi‑customer environment
Ability to manage, motivate, and develop technical staff
Excellent troubleshooting skills and confidence handling escalations
Strong communication and customer‑facing abilities
A proactive mindset with a passion for improving service quality
Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable.
London/Hybrid based.
Paying up to £42,000, depending on experience.
Must be eligible to work in the UK. ....Read more...
Service work package planning and delivery specialist required to support manufacturing clients HVAC and temperature control equipment, systems and services.
You will join a team delivering climate solutions for buildings with a focus on customer experience and sales.
Requirements
Manufacturing or HVAC technician or Sales Engineer experience.
Customer service fulfilment background.
F Gas certification advantageous.
Responsibilities
Plan and allocate technicians to customer site for project work, installations, decommissioning and breakdowns.
Build and maintain strong relationships with customers.
Generate regular reports.....Read more...
Service work package planning and delivery specialist required to support manufacturing clients HVAC and temperature control equipment, systems and services.
You will join a team delivering climate solutions for buildings with a focus on customer experience and sales.
Requirements
Manufacturing or HVAC technician or Sales Engineer experience.
Customer service fulfilment background.
F Gas certification advantageous.
Responsibilities
Plan and allocate technicians to customer site for project work, installations, decommissioning and breakdowns.
Build and maintain strong relationships with customers.
Generate regular reports.....Read more...
Answering calls and emails as well as dealing with our customers face to face
Manage any queries, feedback or escalations with manufacturers or third-party delivery companies
Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience
Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer
Deal with day to day administration tasks
To optimise branch performance by continually improving our customer’s experiences
Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team
Continuous training will be provided, but the successful applicant must demonstrate that they can also learn independently and develop product and procedures knowledge quickly
Must be able to work within a team and be adaptable to deal with varying workloads
Answering calls and emails as well as dealing with our customers face to face
Manage any queries, feedback or escalations with manufacturers or third-party delivery companies
Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience
Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer
Deal with day to day administration tasks
To optimise branch performance by continually improving our customer’s experiences
Proactively and demonstrably contribute to Customer Service initiatives
Training:The apprentice’s training will take place both on-site within the working environment and at On Course South West.
Training will be delivered on a regular basis, combining practical, work-based learning with off-site instruction at the training provider.Training Outcome:Apprentice positions have the opportunity to work alongside highly trained and long standing employees who have extensive knowledge in the workplace and life in general this level of contact is invaluable. All candidates have the potential to progress their apprenticeship into a full time role once their course has been completed.Employer Description:Beacon Electrical was Founded in 1976, and is still a Local Family Run Business. Originally established as an Electrical Wholesaler, Beacon has evolved in to a premier Retailer selling all aspects of Electrical and Gas products from light bulbs right through to Washing Machines and Televisions. Service remains the bed rock of our business ethic, we believe in a better standard of service than you will experience from a Nationally operated store, once you have experienced our in house service you won’t accept anything less. What's more our service doesn't end with your purchase - we provide excellent after-sales and a great choice of expert services to assist you, from delivery to installation. Beacon currently operates 4 Shops in Devon, 2 in Plymouth and 1 in Totnes and 1 in Kingsbridge, our Warehousing and distribution depot is also based in DevonWorking Hours :9.00am - 5.30pm, 5 days per week. Monday-Friday, also some Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Join Our Team as a Multi-Drop Delivery Driver / Warehouse in Bolton - Temp to Perm Role - Immediate Start - Apply Now! Due to continuous gowth, Centric Talent is on the lookout for skilled Multi-Drop Delivery Drivers / warehouse to join our esteemed client in Bolton, a prominent supplier of bathrooms and bathroom fittings in the UK. To qualify for this role, strong prior experience in multi-drop delivery driving vehicles up to 3.5 tonnes is prefered however if you have expereince driving smaller vans and feel confident to move to driving larger vehicles our client are also open to this. A valid UK driving licence is also required (with no more than 6 points for minor infractions).Please note this role will also involve working in the warehouse on some occassions when there is no delivery work. Position Overview: Multi-Drop Delivery Driver / Warehouse Operative Responsibilities - Conducting both commercial and residential deliveries- Managing approximately 20 deliveries each day- Some long-distance driving may be involved- Operating various vehicles up to 3.5 tonnes- Engaging directly with customers- Collaborating with administrative and transport teams- Completing necessary delivery paperwork- Performing pre- and post-vehicle checks- working in warehouse Working Hours for Multi-Drop Delivery Driver / warehouse op This is a full-time position 40 hours per week - Core hours from Monday to Friday - Shifts include: 05:00 - 13:30, 05:30 - 14:00, 06:00 - 14:30 - Flexibility is required due to the nature of the job. Required Skills and Experience - Experience in multi-drop van driving for vehicles up ideally to 3.5 tonnes - Strong customer service skills- Effective communication abilities with customers and team members- Clean UK driving licence (no more than 6 points for insurance)- Familiarity with the UK motorway network- Ability to handle some heavy lifting due to the nature of the products. Employee Benefits for Multi-Drop Delivery Driver / Warehouse Operative Financial: - Temporary to permanent contract- Competitive pay rate of £12.93 per hour, with overtime after 40 hours at time and a half- Abundant overtime opportunities to enhance your earnings Employee Welfare: - Generous holiday allowance- Engaging employee initiatives- Subsidized hot meals available in the on-site canteen- Access to microwave, vending machines, and hot beverage facilities- Free secure on-site parking for cars, motorbikes, and bicycles- HR forums and welfare clinics- 24/7 support from the Assist team Personal & Professional Development: - Complimentary training and skills development- On-the-job training available in the warehouse - Opportunities for career advancement Don’t miss out on this incredible opportunity! Apply today to secure your position as a Multi-Drop Delivery Driver.....Read more...
Logistics Planning Manager is required to join a UK leading manufacturing business, with a network of factories and manufacturing plants across the UK. Flexible/Hybrid working hours working Monday - Friday. A permanent position that offers both fantastic development and progression opportunities. Applicants are invited from a wide range of backgrounds – Transport Planner, Scheduler, Service coordination, service coordinator, Fleet Controller, Production planning or production administration.The core purpose of the Logistics Planning Manager is to build and lead a new centralised planning and order taking functions system and manage the distribution of products via hauliers and logistics.What is on offer for you as a Logistics Planning Manager
A Salary of £55,000
8.30 – 5pm working hours – Flexible with Hybrid
8% KPI Bonus
Location - Bawtry, Rossington, Doncaster
Monday – Friday DAYS working
Enhanced Company Pension
33 days holiday
Training and personal development opportunities
Key Accountabilities of the Logistics Planning Manager
Optimise transportation of products by coordinating and scheduling deliveries within agreed service levels and in the most efficient way possible.
Analysing customer demand and working to optimal route efficiency, guaranteeing timely delivery of the product.
Lead continuous improvement initiatives to increase reliability and efficiency.
Work closely with the existing team for SAP to input data for the system.
An active up to day knowledge of inventories, stock demands, shortages, delays, and deployment.
Provide information on delivery schedules to customers and internal customer service teams.
Proactively supporting and enhancing the Customer Service team and other commercial support functions.
Key Experience Required as the Logistics Planning Manager
Excellent communication and organisational skills.
Good geographical knowledge for coordinating purposes.
Working Knowledge of Windows-based IT Systems - Excel
Transport Planner/Manager experience required
This position would suit Logistics Planner, Planning Manager ....Read more...
