You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training.
Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations.
Main Duties:
To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support
Provide support over the phone and via TeamViewer to our clients
Occasional visits to client’s sites to maintain or install / deliver equipment
Prepare new computers for clients and upgrade older computers.
Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords
Basic administration of security products such as ESET Antivirus and Heimdal patch management
Ensure IT documentation is kept up to date
Basic Office 365 user administration, setup email accounts
Skills Required:
Working knowledge of Windows Windows 10 including being able to install Windows from scratch
Basic knowledge of Office 356 and Exchange administration
Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint
Basic knowledge of firewalls and Internet connections, diagnostics etc.
Able to produce clear documentation (technical and non-technical) for clients and for our records
Excellent communication skills with very good verbal and written English
Other Useful Skills (Not essential):
VMware and V-Sphere for servers
Microsoft Active Directory
Microsoft Azure
Apple Mac
SonicWall firewalls
Wi-Fi systems and general networking
Microsoft Certifications
Training:Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:
Could lead to a permeant position upon successful completion of the apprenticeship
Employer Description:Direct Support offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance to, cloud solutions, cybersecurity, data cabling and audio-visual solutions, Direct Support have the expertise to help keep businesses running smoothly. Direct Support’s mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Problem solving skills,Customer care skills,Logical,IT skills,Team working....Read more...
Key Responsibilities:
Provide first-line technical support to staff and students, addressing issues related to hardware, software, and digital services.
Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms.
Install and configure new hardware and software as required.
Ensure that all IT equipment and systems are running efficiently and securely.
Assist with the management of user accounts, permissions, and security settings.
Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools.
Provide training and guidance to end-users on how to use various IT systems and applications effectively.
Monitor and report on system performance, identifying and resolving issues proactively.
Assist with regular backups and updates of systems and software.
Document and track technical issues, ensuring a clear record of support requests and resolutions.
Collaborate with the IT team to implement new technologies and upgrades.
Training:Level 3 Digital Support Technician Apprenticeship Standard, which includes:
Level 2 Functional Skills in maths and English (if required) and End-Point Assessment (EPA)
Training will be one day a week
Training should be at the college
Training Outcome:
Possibility to move a permanent job as a Digital Support Technician.
Employer Description:London Vesta College is a leading IT and digital training provider dedicated to delivering cutting-edge learning experiences. We equip individuals with the skills and knowledge to excel in the ever-evolving digital landscape. As a training provider, we are now looking to support our own growing digital needs by offering an exciting apprenticeship opportunity to become an IT and Digital Support Technician.Working Hours :Monday - Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email
The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients
The IT Support Analyst will report directly to the Client Services Manager
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.Working Hours :Monday - Friday (9:00am - 5:30pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Key Tasks ● Advise and assist the IT Manager regarding the procurement of all IT equipment and consumables to include all supplier negotiations and stock auditing.
● Undertake maintenance of IT hardware.
● Assist in the management of the school’s wireless network & anti virus.
● Assist with the management of classroom management softwares and hardware.
● Contribute to the school IT development plan to ensure effective and timely implementation within allocated areas of responsibility.
● Maintain access for information systems such as Schoolbase.
● Liaise with partners and suppliers of the school on IT related issues.
● Assist with the technical upgrade, implementation and training for learning platforms such as google.
● Install software as required and to expected standards.
● Be responsible for the school’s audio visual systems.
● Assist with the management of the school’s intranet and internet web pages including the addition (but not drafting) of relevant content and articles.
● Setting up of equipment for the delivery of the curriculum.
● Setting up school assemblies & all other events.
● Contribute to IT training and advise school staff as appropriate.
● Staff software training where required.
● Assist the IT Manager with the school’s software including fault resolution, updates, backups.
● Ensure an up-to-date inventory is maintained.
● Assist with the management of the school’s equipment cleaning audit including computers, laptops and data projectors.
● Contribute to the development of a Help Desk system that ensures requests for work are prioritised and completed in line with the department’s standards.
● Problem solve and troubleshoot issues on the staff and students computers & chrome books such as software, hardware, configuration and user errors.
● Provide a high quality of user support to include:
○ Windows
○ Google
○ Microsoft Office Packages
○ Desktop support
○ Peripherals support
○ IP phone for staff
○ Effective use of interactive display boards and related software
● With support from the IT Manager manage IT projects including the installation and configuration of new and existing IT equipment.
● Carry out repairs and maintenance to hardware to maximise the efficiency of the equipment.
● Ensure the correct disposal of damaged and unrepairable equipment and that the school meets its recycling duties in line with current procedures and legislation.
● Assist with the management and maintenance of the school’s network cabling infrastructure.
● Ensure the assessment of new education builds: including effective implementation and functionality.
● Assist with the provision of a staff pc clinic to school.Training:Off the job training will take place at Oldham CollegeTraining Outcome:Full time position for the right candidateEmployer Description:At Hulme Grammar School, we believe that education is not just about acquiring knowledge; it’s about nurturing a passion for learning, developing character, and preparing students for a lifetime of success. Situated in the heart of Oldham, our school fosters an inclusive and stimulating environment where students are encouraged to explore their interests. Our school is a haven for preparing your child for the future with an environment where students are encouraged to ask questions and grow their curiosity and creativity.Working Hours :Monday to Friday 8am - 4pm or 9am - 5pm with 1 hour unpaid lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Responding to helpdesk requests remotely and providing timely technical support
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
Performing hardware and software repairs in their well-equipped workshop facility
Assisting with the installation of hardware and software, ensuring seamless integration and functionality
Carrying out network documentation and reporting to maintain accurate records
Assisting with sourcing IT equipment and software to support ongoing projects
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
There is also a comprehensive training and progression plan in place as an employee with Partnership Education
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday to Friday
9am- 5pmSkills: Communication skills,IT skills,Problem solving skills,Logical,Team working....Read more...
As an IT Technical Salesperson, you will play a crucial role in driving revenue growth by identifying and developing new business opportunities within our customer base.
A key responsibility will be managing and creating accurate and competitive quotations for customers, ensuring they align with project requirements and company pricing strategies.
Building and maintaining strong, long-term client relationships is paramount, requiring excellent communication and interpersonal skills to foster trust and rapport.
This includes understanding client business challenges and providing tailored IT solutions that address their unique needs.
Furthermore, you will be responsible for preparing and delivering compelling sales proposals and quotes that clearly articulate the value proposition of our IT offerings. This involves collaborating with technical teams to ensure the proposed solutions are feasible and meet client specifications. Proactive follow-up is essential, including diligently chasing quotes that have not received a response to maximise conversion rates.
Staying up to date with the latest industry trends and emerging technologies is crucial to effectively advise clients on the best solutions for their businesses.
You will also deal with handling after-sales queries, ensuring client satisfaction, and building long-term partnerships. You will act as a trusted advisor, guiding clients through the complexities of IT solutions and providing ongoing support.
Training Outcome:The successful candidate has completed their apprenticeship, we see the employee moving into a sales and business development role. Conducting site visits and review meetings with clients and potential new business.Employer Description:M&M Information Technologies are a leading IT provider to local businesses within the Staffordshire and Cheshire regions. We assist our clients with most aspects of IT, servers, networking, desktops and laptops, software and licensing, telephony and comms as well as day-to-day support and consultancy. M&M Information Technologies are an Employee Ownership Trust business.Working Hours :Monday to Friday between 08:30 to 17:30.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Basic IT terminology,Word and Excel skills,Ability to analyse solutions,Customer service skills,Confident nature,Good telephone communication....Read more...
Assist in maintaining and managing FIXIMER’s IT infrastructure, including hardware, software, and networks
Provide support for web technologies, including updates and changes to the company website and e-commerce systems
Work with WordPress and WooCommerce to ensure the online store runs efficiently and effectively
Assist with the administration and management of databases as needed
Help identify and resolve IT-related issues in a logical and methodical manner
Support the implementation and integration of large and complex software systems
Collaborate with the team to improve workflows and digital processes
Stay updated with the latest technologies and IT trends relevant to the business
Training Outcome:The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.Employer Description:FIXIMER LTD is a leading oak joinery store specialising in staircase renovations. With a local branch and online store, we are a forward-thinking company dedicated to adopting modern solutions and leveraging the latest technologies.Working Hours :Mon to Fri 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
As an IT apprentice you will be part of our support function working alongside colleagues responding to IT incidents.
The support can be both hardware and software related and covers technologies such as Cloud and Networking.
Duties:
Making inbound/outbound calls
Resolving/fixing general IT issues and imaging issues
Attend apprenticeship training and complete Exams within the apprenticeship scheme
Work as part of team to meet client needs
Run diagnostics to find problems with software and hardware
General administrative duties
Manage/create Backups/patch jobs
Shadow field engineers on site visits
Provide support for Windows OS (7, 10 and Server 2008, 2012, 2016 and 2019) and Mac OS
Training Outcome:Possible full-time technician role at the end of the apprenticeship.Employer Description:Here at Dental Dynamix we specialise in supplying digital imaging solutions as well as bespoke, reliable and cost-effective IT infrastructure to the UK dental industry. We work alongside leading imaging manufacturers including KaVo Kerr, Planmeca, Acteon and Durr.Working Hours :Monday to Friday between 8:30 and 5:30 on a rota shift basis.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Provide accurate information on IT products and services
Basic technical support at the network level: WAN and LAN connectivity, routers.
Support of disaster recovery solutions
Monitor the remote monitoring and management system alerts and notifications and responding accordingly.
System documentation maintenance and review in ticketing system
Training:
Full training and support will be provided by your workplace mentor and from the Baltic team.
Level 3 Information communications technician apprenticeship standard, including Functional Skills if required
Training Outcome:
Upon completion of the Apprenticeship, possible progression opportinities may be open to the right candidate
Employer Description:Rydal was founded in 2008 starting from a home based location, since then it has evolved into an award-winning, fully pledged communications & managed IT, Security and Energy provider with over 90 staff supporting over 1,500 businesses across the country.Working Hours :Monday - Friday, between the hours of 08:00 and 18:00 on a rolling rota basis, with 30 minutes unpaid lunch break.
22 days holiday plus bank holidays.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment.Join as a Customer Service apprentice where you will combine day to day sales administration and customer service responsibilities. You will assist the customer service team with tasks including:
Obtaining quotes
Researching products
Completing orders
Researching leads for sales team
Scheduling appointments
Training:Level 2 Customer Service Practitioner.Training Outcome:Upon Successful completion of the apprenticeship there may be opportunity to join the team within a full-time role. Employer Description:Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients, and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Joining our Business Management team as a Business Support Administrator you will be responsible for the administration of our client accounts carrying out Contract Renewals, Site User Audits, Device Warranty checks, communicating with both clients and suppliers on a daily basis. You will be assisting our Finance Team looking at cost comparisons, procurement and managing stock control and be a back up to our Executive Administrator assisting with Telecoms bill runs & Asset disposal. This is a highly varied role with a lot of different responsibilities.Working Hours :Monday- Friday 8:30am-5:30pmSkills: communication skills....Read more...
Network Installation & Configuration
Troubleshooting & Performance Monitoring
Day-to-Day IT Support
Network Upgrades & Optimization
Documentation & Reporting
Risk Management
Task Prioritization & Communication
Customer Support & Escalation
Maintenance & Updates
Continued Learning
Training Outcome:Progression opportunities may be available upon successful completion of the Level 4 apprenticeship.Employer Description:At 39D, they are the go-to team for customers seeking IT support, telecoms solutions, and connectivity services. Their clients range from small businesses to large enterprises, spanning industries such as farming, transport & logistics, and renewable energy. They manage IT infrastructure for over 100 businesses, delivering tailored solutions to meet their daily operational needs.Working Hours :Monday to Friday (8am – 4pm, 9am – 5pm with a 1 hour break)Skills: Communication skills,IT skills,Organisation skills,Analytical skills,Logical....Read more...
Web Hosting IT Support Analyst
Polar Recruitment are currently recruiting on behalf of a leading global Technology brand for a Web Hosting IT Support Analyst. Reporting to the Cloud Services Manager, the successful candidate will join an established team, supporting Web Hosting services across the international business.
Web Hosting IT Support Analyst - Responsibilities
Provide technical support to online managers, marketers, and web teams.
Web/WAS software installation, configuration & change management.
Release/update program and build processes
Manage website information and reports.
Web Hosting IT Support Analyst - Skills & Experience
2+ years of Web hosting experience
6 Months + Public Cloud experience
Experience of web server design/implementation
Experience within Microsoft environments (Windows, IIS, MS-SQL, .Net, ASP etc.)
Familiar with DevOps and Containers (Docker/Kubernetes).
Open-Source experience (Apache, Tomcat, MySQL, Linux, JVM, PHP etc.) and/or website development experience desirable.
Full driving license and own transport
Excellent verbal and written communication skill
The Web Hosting IT Support Analyst will be rewarded with an attractive salary and comprehensive benefits package including an Annual Bonus (to 15%), excellent Pension (to 8.5%), 25 days Holiday, Permanent Health Insurance, Life Assurance and more, working for one of the worlds’ most prestigious brands within the Tech sector.
....Read more...
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
Training:
https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1
Training Outcome:
Potential for a full time job role upon completion
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Patience....Read more...
Job title: Head of IT Services and Infrastructure
Location: London , UK
Whom are we recruiting for?
The client is a leading renewable energy company specializing in the development, investment, and management of renewable energy projects across Europe. With a commitment to sustainability, they are dedicated to driving the transition to a clean energy future by optimizing their portfolio of wind, solar, and other renewable energy assets..
What will you be doing?
-You will collaborate closely with stakeholders within and beyond IT to define and realize the strategy and drive continuous improvementand be responsible for developing and implementing a comprehensive strategy for IT service and infrastructure managemen
-You will be ensuring timely and effective support for end users through multiple channels, and maintaining clear SLAs and performance metrics.
-You will involve overseeing the technology environment, including network, telephony, end-user devices, meeting room technology, and cloud infrastructure, as well as manage and improve office tools for productivity and collaboration, oversee the budget to ensure cost-effective use of resources, and stay current with industry trends and emerging technologies to keep our IT infrastructure competitive.
- You will be ensuring compliance with relevant regulations and standards, including data protection and cybersecurity, and monitor and report on the performance of IT services and infrastructure, adjusting strategies as necessary to achieve desired outcomes.
Are you the ideal candidate?
-Bachelor’s degree in Economics,Mathematics, Business, or a related field.
-Experience within the Renewable energy industry will be preferred.
-Leadership and Management experience
-In-depth knowledge of IT infrastructure and service management and knowledge of ITIL and DevSecOps practices.
What's in it for you?
Competitive salary and performance-based bonus.
Unique Career progression
A flexible contributory pension scheme
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give 1% of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions for poverty-stricken communities.....Read more...
Support for all aspects of IT, from account management, PC Rollouts, software installations and system monitoring
Working with Network management software/documentation, IP Address Management systems, Audits and Compliance
Provide internal IT support via email, phone, face-to-face interactions, and the ticketing system
Assist with PC hardware tasks including custom builds, component configuration, switch setup, and driver updates
Work with Microsoft 365 cloud technologies as well as a number of other key Line of Business applications
Opportunities for scripting, SQL reports, web development and automation
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Founded in 1946, we are an established family bakery with a taste for quality, having created delicious products for over 75 years. We produce baked goods for retail and food service.
We operate two bakeries: a conventional Bakery and a dedicated Gluten, Wheat and Milk Free Bakery avoiding 12 out of the 14 notifiable allergens.
We are very proud to offer a full range of baked goods to our loyal customers, including key retailers and large food service providers who are happy to stock our delicious products.Working Hours :Monday to Friday 9:00 AM to 5:00 PM.Skills: Communication skills,IT skills,Logical....Read more...
You will be the first point of contact for service users calling and emailing in with IT related enquiries. Delivering a professional service that promotes high customer satisfaction levels that our clients are used to and expect.
You will need to be able to recognise and prioritise tasks and take control as you may be alone in the office whilst engineers are out on site. Diagnosing and resolving incidents and escalating where necessary to the appropriate support team member, using the Incident Management and Request Fulfilment processes. Ensuring all appropriate information is gathered and documented and that high priority incidents are dealt with within the expected timescales.
There may be times when you are required to attend a client's office so the ability to drive is preferred.
Key Requirements:
Provide guidance to our clients and contractors with questions and queries in a clear and timely manner
Strong organisation skills.
Strong communication skills
Able to use own initiative
Strong IT skills
Can work well in a team and can also multi-task
Must be able to demonstrate a strong sense of customer focus
Self-motivated and systematic
Results/task orientated attention to detail and accuracy
Excellent time management skills
Must be able to drive and hold a full, clean licence
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice, and the potential to specialize in areas such as cyber security, networking, or provisioning.Employer Description:Founded in 2003, Kazzoo Ltd offers flexible IT support, with the backing of an experienced team. We support small and medium-sized businesses throughout Leicestershire and the East Midlands.
We can facilitate as a client’s IT department, or supplement an existing IT department. In both cases, we aim to create long-term partnerships that add value through a combination of high-quality day-to-day support, with ongoing knowledgeable IT advice.Working Hours :Mon – 8.00am - 5.00pm
Tues – Thurs 8.30am -5.00pm
Fri 8.30-4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Diagnose hardware and software faults
Use the latest technology to provide IT solutions
Use different IT tools and procedures
Test faulty hardware and recommend steps to resolve
Learn to record, analyse and communicate data effectively
Learn to operate across all platforms and areas of responsibilities securely
Training:The apprentice will be designated one of our expert tutors from NowSkills Limited.Training Outcome:The company may offer a full-time position at the end of the apprenticeship, progressing onto roles such as IT support desk.Employer Description:At ITD Software, we believe in streamlining complexity to drive efficiency. Our user-friendly interfaces and intuitive features empower your teams to work smarter, not harder. Say goodbye to time-consuming processes and welcome a newfound productivity revolution.Working Hours :Monday to Friday, between 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Administrative skills,Analytical skills,Logical....Read more...
IT EUC Fulfilment & Asset Analyst (no experience needed) Location: GlasgowSalary: Up to £27,000 per annumPosition: Full-Time, Permanent My client is recognised as one of the UK’s top 5 best big companies to work for, and as one of the top 5 to work for in the health and social care sector. They are currently recruiting for a dedicated IT EUC Fulfilment & Asset Analyst to join their growing Group IT team. This is a great opportunity for someone with a genuine interest in IT who is looking for a 'foot in the door'. The role would suit a recent graduate or someone from a logistics/warehouse background is looking for a career change. What We’re Looking For: To succeed in this role, you’ll have:Experience in customer serviceExceptional verbal and written communication and interpersonal skillsA passion for setting personal objectives that align with business goalsExcellent problem-solving abilities ....Read more...
Providing First-Line Support: Assist clients and internal staff with technical issues via phone and email
Monitoring Alerts: Investigate and resolve monitoring alerts related to disk health, disk space, device performance, and failed logins
Backup Alerts: Monitor, investigate, and resolve backup alerts to ensure data integrity
Hardware Diagnostics: Diagnose and resolve hardware faults promptly and efficiently
Device Setup and Configuration: Install operating systems, Office 365, and other applications on client devices
Information Management: Ensure information is up to date and properly escalated in ConnectWise Manage, Automate, and IT Boost
Troubleshooting Tools: Utilise tools such as PowerShell and Command Prompt for troubleshooting and problem resolution.Network Performance Monitoring: Work on client architecture to monitor and improve network performance
Training:https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1Training Outcome:Potential of a full time job role upon completion.Employer Description:They pride themselves on delivering top-notch IT services to businesses across Bromsgrove and beyond. Their mission is to empower their clients with innovative technology solutions and unparalleled support. With over two decades of industry experience, they're committed to excellence and continuous learning.
As an IT Support Technician Apprentice, you'll gain hands-on experience and industry-recognised certifications while working alongside their expert team.Working Hours :Working Monday-Friday, 8:30am-5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training. Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations.
Main Duties:
To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support.
Provide support over the phone and via TeamViewer to our clients.
Occasional visits to client’s sites to maintain or install / deliver equipment.
Prepare new computers for clients and upgrade older computers.
Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords.
Basic administration of security products such as ESET Antivirus and Heimdal patch management.
Ensure IT documentation is kept up to date.
Basic Office 365 user administration, setup email accounts.
Skills Required:
Working knowledge of Windows Windows 10/11 including being able to install Windows from scratch.
Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint.
Basic knowledge of firewalls and Internet connections, diagnostics etc.
Able to produce clear documentation (technical and non-technical) for clients and for our records. Good written English skills.
Excellent communication skills with very good verbal and written English. You need to be comfortable talking to people you do not know.
Other Useful Skills (Not essential):
VMware and V-Sphere for servers.
Microsoft Active Directory.
Microsoft Azure.
Apple Mac.
SonicWall firewalls.
Wi-Fi systems and general networking.
Microsoft Certifications.
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
• Work towards gaining a full Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Could lead to a permanent position upon successful completion of the apprenticeship.Employer Description:Direct Support Ltd offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance, cloud solutions, cybersecurity, data cabling and audio-visual solutions, they have the expertise to help keep businesses running smoothly. Direct Support Ltd's mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.Working Hours :Monday - Friday, shifts TBC.Skills: Problem solving skills,Customer care skills,Logical,IT skills,Team working....Read more...
Main Duties And Responsibilities
Supervision of the classroom:
To provide support services to teaching staff in organising requirements for their work and ensuring all equipment, materials and technologies are ready for lessons/project work.
To prepare, design and deliver teaching aids to support IT tutors as required.
To assist in the maintenance of safety standards in the Academy, as per the planned maintenance schedule and as directed by the Manager.
To support the development and delivery of Computer networks, Cyber security and Software development.
To ensure IT equipment is maintained correctly.
To organise equipment for lessons to students undertaking IT qualifications/exams.
To undertake such other tasks relevant to the work of the IT or the needs of the Academy as they may arise.
To assist the tutor in small groups of students with the completion of IT work.
To work in the classroom with teachers, assisting any students who require additional support e.g. support students to perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions.
Keeping external customers informed of the progress of their projects and support the Director in developing new business opportunities.
Support the team in the adoption and implementation of community initiatives in line with the business values.
Staff share/Administration/Business/Hr/Recruitment:
To contribute to the overall ethos/work/aims of the Academy.
To participate in training and other learning activities and performance development as required.
To actively participate in duties deemed essential for the needs of the business, such as supporting the Director with exam invigilation.
To establish constructive relationships and communicate with other agencies/professionals.
To attend and participate in regular meetings.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possibility of a permanent position upon the completion of the apprenticeship.Employer Description:We provide teaching and consultancy services to businesses and individuals in the North East. With over 40 years combined experience in managing and delivering IT training, we have the best resources to help you get what you or your business needs to continue growing.Working Hours :Monday - Friday, 9:00AM - 5:00PM (inclusive of a 30 minute, unpaid lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative....Read more...
First point of contact for customers reporting IT issues via a multitude of channels (including phone, email, and customer portals)
Providing excellent customer service
Configuration of new client devices
Working on support tickets, both remotely and onsite
Creating, updating and following documentation
Assisting with project work
Other duties as assigned by management
Training:The successful applicant will complete and obtain a Information Communication Technician Level 3 Qualification through Learning Curve Group.
You will be taught through:
4-6 Weekly 1-2-1 Sessions with your tutor
20% Off The Job Training
The course is a 14-17-month programme
Please use this link to find out more about the qualification - Information Communications Technician Apprenticeship.Training Outcome:A clear progression path for after your apprenticeship, helping you progress your IT career.Employer Description:We are a Managed Service Provider (MSP) based in North Shields, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.
We are a forward-thinking company with a growth mindset, seeking an apprentice service desk analyst to join the team in providing excellent IT remote support to our clients.Working Hours :Working hours: 37.5 hours per week in a shift pattern between 07:30 and 18:00Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
You will work in close partnership with the Head of IT and relevant stakeholders on the provision of data and/or IT infrastructure insight as part of business development or service improvement proposals.
Duties will include, but will not be limited to:
IT infrastructure and data management
IT support for the business
Ensuring provision of a robust information and performance analysis service for the business
Training:
The Apprentice will work towards their Apprenticeship Standard in Data Analyst Level 4.
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course.
This is a Day Release programme which means you will attend Lincoln/Newark College, 1 day per week, term time only. This will fall within your contracted working hours.
Training Outcome:
Upon successful completion of this Apprenticeship may lead to full time position
Employer Description:HTG-UK is the leading provider of specialist transport services, carrying out more than 500,000 journeys on behalf of the NHS every year.
Our dedicated and highly-trained staff use the latest technology and a modern fleet of ambulances to ensure each patient’s journey is tailored to their individual medical needs and that they receive the caring and compassionate service they deserve.
We are part of the Health Transportation Group family and our core values support us in delivering safe, compliant and high-quality transport for patients and a sustainable and efficient service for the organisations who commission us.Working Hours :Monday - Friday, 9.00 am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
· To support the IT Customer service team leader in ensuring that SLAs and KPI targets are being met
· To support the IT Customer service team leader to implement and continuously improve incident management, problem management and request fulfilment processes to ensure a consistent high-quality service to all end users
· To increase the number of incidents that can be resolved first-time using the tools available such as remote diagnostic over the phone and automations
· Apply Problem solving skills to IT issues or tricky incidents raised with the service desk and provide support in person when necessary
· Support the team with leveraging on historic data and ITIL industry best practices to create knowledge base articles
· Support the roll out of upgrades or new hardware, systems, or applications
· To ensure requests are appropriately owned and managed across all IT teams to provide an excellent customer service and satisfaction
· Be innovative in all aspects of service delivery in accordance with organisational values; be a role model of our values.Training:
Information communications technician / Institute for Apprenticeships and Technical Education
Information Communication Technician Level 3
This apprenticeship is based in the workplace, you might have to attend college for exams
Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship
Employer Description:Nottingham College is one of the largest further education and higher education colleges in the United Kingdom. Based in the city of Nottingham in England, it provides education and training from pre-entry through to university-degree level at its 10 centres in the city and around Nottinghamshire.Working Hours :Monday - Friday - 9:00am - 17:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
