Deliver first-line IT support to users via phone, email and remote support
Diagnose and resolve hardware, software and system-related issues
Install, configure and maintain desktop PCs, laptops and mobile devices
Set up new user accounts and manage passwords using
Microsoft 365 and Active Directory
Support network connectivity, printers and business applications
Record and manage support requests using the IT helpdesk system
Assist with software installations, system upgrades and hardware deployments
Carry out routine maintenance to ensure systems remain secure and up to date
Help maintain accurate technical documentation and IT asset records
Training Outcome:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, 9am- 5pmSkills: Communication skills,IT skills,Customer care skills,Team working,Initiative....Read more...
At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey.
As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects.
Depending on your interests and skills, you may become involved in areas such as:
Software testing and quality assurance
Identifying bugs and assisting with troubleshooting
Gathering requirements from internal departments
System implementation and user training
API integrations and automation
SQL databases and reporting
Power Automate and workflow automation
Internal web applications and business systems.
This role is ideal for someone who enjoys solving problems, has a passion for technology and wants to build a long-term career within a growing technology-focused business.
Key Responsibilities:
Provide first and second-line IT support to colleagues across the business.
Configure, deploy and maintain Windows devices and mobile technology.
Support Microsoft 365, Microsoft Entra ID, Intune and Autopilot.
Troubleshoot hardware, software, network and connectivity issues.
Manage user accounts, security settings and endpoint protection.
Support telephony, printers and meeting room technology.
Maintain IT assets, documentation and system records.
Assist with employee onboarding and offboarding.
Work with suppliers and internal teams to resolve technical issues.
Support system upgrades, software deployments and IT improvement projects.
Promote security, data protection and compliance best practices.
Training Outcome:For candidates with an interest in programming or software engineering, this role offers a genuine opportunity to develop those skills. As your experience grows, there is potential to progress into a Software Developer position, making this an excellent opportunity for someone looking to build a career in either IT infrastructure or software development.Employer Description:Vanaways is one of the UK's leading retailers of brand-new vans, supplying thousands of vehicles to customers across the UK every year. Technology is at the heart of our business, enabling our sales, customer service and operational teams to deliver an exceptional customer experience.As we continue to grow, we're looking for an enthusiastic and motivated IT Support Executive to join our expanding IT team. This is an exciting opportunity to work with modern cloud technologies, support a fast-paced business and contribute to innovative software projects that are transforming the way we operate.Working Hours :Monday to Friday, exact hours to be agreed between the apprentice and manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Provide first-line and second-line technical support for desktop hardware, software, and related IT services
Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support
Support the configuration, installation, maintenance, and imaging of desktop and laptop devices
Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records
Carry out basic system administration activities, including support for user and computer accounts
Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement
Training:Information Communications Technician Level 3.Training Outcome: IT Technician level 3. Employer Description:At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: • Answer incoming telephone calls, emails and support requests in a professional and friendly manner • Accurately log incidents and service requests within the service desk ticketing system • Gather relevant information from customers to ensure engineers have everything needed to investigate issues • Categorise and prioritise tickets in line with Service Level Agreements • Assign tickets to the appropriate engineers or technical teams • Provide customers with ticket reference numbers and regular progress updates • Monitor ticket queues to ensure requests are progressing within agreed timescales • Escalate urgent or high-priority incidents where appropriate • Maintain accurate ticket documentation and service records • Assist with general service desk administration and reporting Requirements: • A genuine interest in technology and IT • Excellent customer service and communication skills • Strong attention to detail and organisational skills • The ability to remain calm and organised in a busy environment • A positive attitude and willingness to learn • Good knowledge of Microsoft Office applications • An IT-related degree, college qualification or apprenticeship will be highly beneficial • Previous experience in a customer service, helpdesk or service desk environment. ....Read more...
Our client has enjoyed a significant increase in sales over the past 3 years which has directly impacted their IT function. As a result they are looking for an enthusiastic IT apprentice to join at an exciting time of growth and technological change.
This is a great opportunity for an IT apprentice, who demonstrates great communication skills, attention to detail and who is proactive to join our growing team.
They are looking for an individual who is experienced in multitasking, data management, and who possess strong communication skills to ensure collaboration with both internal and external stakeholders.
The company's sales are now circa £100m / year and their IT team are integral to the continued success and growth of our business.
The successful candidate will be committed to process enhancement, continuous improvement and customer satisfaction.
Essential Skills
• Keen attention to detail• Strong communication skills• Exceptional organisational skills with a practical and methodical approach toprioritisation• Proficiency in multitasking under pressure• High standards of professionalism and work ethic with a positive can-do attitude• Demonstrate flexibility in daily tasks and training• Strong willingness to learn
Tasks & Duties
• To be the 1st point of contact for user requests and incidents• Set up of new PCs, Printers and other devices• Software Support for Office 365, Windows and other systems• Hardware support for IT devices such as: PCs, Laptops, Printers, Switches etc• Working with other IT Team members to assist with their tasks and learn• To carry out any other duties as deemed necessary by your Department Manager
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended digital training
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our client designs & manufactures passenger information systems for the public transport industry in over 80 countries worldwide.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills....Read more...
Key Responsibilities
Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
Maintain accurate records within the IT helpdesk system.
Develop technical skills across core IT areas under the guidance of senior team members.
Learning & Development
Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.
Training:The ICT apprenticeship will enable you to provide qualitysupport to internal or external customers and troubleshoot system issues tokeep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving systemuser queries and faults in a helpdesk environment. Support Technicians rectifyor escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but mayinvolve visits to client's premises to resolve issues. Network Technicians maybe installing networked IT systems, including cabling and hardware, or cloudservices to support expansion and better network services.
Our Information Communications Technician apprenticeshipprogramme integrates six modules of technical training with work-basedprojects. This ensures that learning and skills are directly applied to theapprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training
For each module, learners benefit from attending small,scheduled Live Online classes taught by a subject matter specialist, combinedwith additional online learning that can be completed at their own pace. Eachof our live classes are interactive and involve lots of practical discussion,giving learners quality time both with tutors and industry peers to spark newideas and get new perspectives. Learners get practical lab time to hone theirskills and learn from each other, as well as their tutor.Training Outcome:
Support for further training and education
Employer Description:Spectrum Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world – and beyond. Our team works to understand each customer’s needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As well as the day to day support you will also be expected to be involved with project work ensuring that solutions are implemented, and project delivery dates met.
We are looking for someone that has an interest in trouble shooting to find a solution and someone who is committed.
Key Responsibilities
Management of user devices, ensuring they are maintained and managed correctly
Management of mobile devices via JamF
Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
Ensuring all IT issues that can’t be resolved by the on-site IT team are escalated to our MSP
Maintenance of all virtual and physical networking infrastructure
Ensure the ticket system is maintained and staff use the ticket system for logging IT related queries
Provisioning of IT accounts for staff and pupils
Maintaining all computer, AV, and other tech equipment across the schools
Administration of the Office365 tenancy
Make suggestions for improvements to the infrastructure and day to day practices
Maintaining and updating the asset registers
Creating documentation and ensuring IT SharePoint areas are well maintained
Holiday checks on classroom equipment and other supporting technology equipment / infrastructure
Support the aims, values, mission, and ethos of the school and participate in a team approach to all aspects of school life
Ensuring that any impact on teaching and learning is dealt with immediately
Communication with key stakeholders and IT manager
Attend and contribute to staff meetings as required and identify areas of personal practice and experience to develop
Being available to resolve other technical issues as directed by the IT Manager
Further expectations of the role:
Adhere to the School and Trust’s Safeguarding Policies
Work within the school’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective
Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with all stakeholders
Adhere to policies as set out in the governors and staff handbook and on the Schools and Trust websites
Comply with the Data Protection Act/ GDPR
Support the aims, values and mission of the Trust
Attend and contribute to staff meetings when required
Participate in training and other learning activities
Participate in the performance development of the
Undertake other reasonable duties related to the job purpose required from time to time.
This job description is not definitive and will be subject to regular review, it should be seen as enabling rather than restrictive. Other reasonable work requests may be made by your line manager. This job description is intended as a reference document which identifies the main responsibilities and activities.
This Job Description may be reviewed at the end of the academic year or earlier if necessary. In addition, it may be amended at any time in consultation with you. It may include other tasks reasonably requested and agreed with your Line Manager.Training:The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Network Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:The company aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.Employer Description:The Knowledge Schools Trust provides our pupils with a rigorous and extensive knowledge-rich education, alongside a deep and lasting respect for the values of a modern and diverse world. Our vision and ethos are driven by a common desire to overcome inequality of opportunity. WE AIM FOR OUR SCHOOLS TO HAVE THE FOLLOWING CHARACTERISTICS: High aspirations, with a firm emphasis on academic achievement A rigorous knowledge-rich curriculum that draws from ‘the best that has been thought and said’. A comprehensive and non-academically selective intake Teachers who are expert in their subject, passionate about sharing their knowledge and committed to the school An approach to teaching that is based on research evidence about how pupils learn most effectively High expectations of pupil behaviour supported by outstanding pastoral care Active parental and community involvement A broad range of after-school clubs and activities A vibrant house system with healthy competition encouraged.Working Hours :8.00am to 4.30pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
IT Programme Manager – London (Hybrid)
Up to £90,000
Well-established and highly profitable engineering business is seeking an experienced IT Programme Manager to join them on a permanent basis. This is a high-profile leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving a large portfolio of technology change. Following a number of recent acquisitions, the organisation has an ambitious growth strategy with plans to acquire 8–10 businesses per year.
Reporting to the Head of IT PMO, you will be responsible for delivering multiple complex programmes across IT, Digital Transformation, Cyber Security, Infrastructure, Cloud, Enterprise Applications and Business Change. Working closely with Executive Leadership, IT teams and third-party suppliers, you'll ensure strategic programmes are delivered on time, within budget and aligned with business objectives.
This is an excellent opportunity for an experienced Programme Manager who enjoys leading large-scale technology change, managing senior stakeholders and delivering tangible business outcomes across a complex enterprise environment.
Responsibilities:
• Lead multiple complex IT and business transformation programmes across Digital Transformation, Cyber Security, Infrastructure, Cloud and Enterprise Applications
• Manage multiple concurrent projects and workstreams, ensuring effective governance, risk management and successful delivery
• Develop and maintain programme roadmaps, budgets, resource plans and delivery schedules
• Deliver strategic initiatives including cloud transformation, AI adoption, infrastructure modernisation and enterprise application programmes
• Lead cyber security initiatives including ISO 27001, Cyber Essentials Plus and resilience programmes
• Oversee major application projects including ERP, HR, CRM, Service Management and systems integration
• Manage third-party suppliers, implementation partners and outsourced service providers
• Ensure programme governance, reporting, financial control and benefits realisation across all workstreams
• Present programme updates, risks and investment proposals to Executive Leadership and Steering Committees
• Build strong relationships across business and technology teams, influencing senior stakeholders to achieve successful outcomes
• Provide leadership and mentoring to Project Managers, Business Analysts and project teams
• Champion programme management best practice and support the ongoing development of the IT PMO
Requirements:
• Significant experience delivering large-scale IT and business transformation programmes
• Proven experience managing multiple concurrent projects and workstreams within complex organisations
• Strong background delivering infrastructure, cloud, cyber security and enterprise application programmes
• Experience managing third-party suppliers, systems integrators and external delivery partners
• Excellent programme governance, financial management and risk management skills
• Experience presenting to Executive Leadership, Steering Committees and Board-level stakeholders
• Strong stakeholder management and communication skills
• Experience leading cross-functional teams within matrix organisations
• Ability to manage programme budgets exceeding £1m
• MSP, PgMP or equivalent Programme Management qualification
• PRINCE2, PMP or equivalent Project Management qualification
Initially 4 days per week onsite in Central London, reducing to 3 days per week after successful completion of probation.
This is a fantastic opportunity to join a business investing heavily in technology, digital transformation and acquisitions, where you'll play a pivotal role in delivering strategic programmes that will shape the organisation's future technology landscape.....Read more...
Answer incoming support telephone calls in a professional, friendly, and confident manner
Act as a first point of contact for customers and end users experiencing IT issues
Communicate with users through telephone calls, email, and the helpdesk ticketing system
Listen carefully to users, ask appropriate questions, and gather the information needed to understand and diagnose their issue
Provide clear instructions and guide users through troubleshooting steps
Maintain a calm, helpful, and professional approach when supporting users with different levels of technical knowledge
Manage customer expectations by providing regular and accurate updates
Follow up with users to confirm that issues have been resolved successfully
Deliver a consistently high standard of customer service during every interaction
Log all support requests accurately within the helpdesk ticketing system
Record relevant information, including the issue, affected user, device, troubleshooting completed and resolution provided
Categorise and prioritise tickets in line with agreed processes and service levels
Monitor assigned tickets and ensure they are progressed within appropriate timescales
Resolve common Level 1 support issues using documented procedures and troubleshooting techniques
Escalate more complex or high-impact issues to senior support engineers or the appropriate technical team
Maintain ownership of tickets where appropriate and keep users informed throughout the support process
Ensure completed tickets contain clear resolution notes before closure
Identify recurring issues and raise them with the Helpdesk Manager or senior members of the team
Follow documented troubleshooting processes and contribute to the development of new support documentation
Provide basic first line support across hardware, software, and different applications packages
Training:
Training is mixture of online remote training and face to face
Training Outcome:
Opportunity to progress to higher level qualifications
Employer Description:
Freestyle TS was established in 2018 and has built a strong customer base of 50+ businesses, which is growing month on month. Whilst we’re a young company, we are part of the Freestyle Group, who have been delivering IT Services since 2002, so our roots in the IT industry are deep.
Freestyle TS delivers on the demand that comes with the ever changing IT landscape. Over the past few years, technology has undergone unprecedented change and businesses have seen a need to develop their IT strategies to help them step into the new “modern” IT era.
Working Hours :Monday to Friday, 09:00 to 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Patience,Telephone communication....Read more...
About the companyOur client is a specialist investment analytics firm with a proprietary dataset built over more than two decades. Its clients include pension funds, sovereign wealth funds and leading asset managers globally. The firm is now evolving from consultancy delivery to a technology platform, with new tools launching in the coming months that put its analytics directly into users' hands. It is a growing, founder led team, so you will have real visibility, real flexibility and a direct line to the people running the business.The roleAdoption is the whole job to begin with. At each client firm a small group of sponsors are already deeply bought into the platform. Behind them sit hundreds of colleagues who could have access but are not yet using it. Across a global institutional client base, that is a very large untapped audience, and winning it over is what will make the platform transition succeed.The initial period is about getting to know the product and the business. You will spend your time understanding who the key decision makers are across the current client list, working closely with the team, then getting deep into each client to help them maximise their usage: demonstrating value to the converted, identifying the influencers who bring their colleagues with them, and building a repeatable engagement process around them.That is the starting point, not the ceiling. As adoption is proven across the client base, the role has real scope to evolve into onboarding new business, taking the playbook you have built with clients out to prospects. This evolution is a key part of how the role is expected to grow, and you would be at the front of it.As Technical Business Director you will own the adoption strategy end to end, from prioritising clients through to reporting results to the founder, and the role can grow into leading the function as it scales.What you'll do day to dayGet to know the product inside out and learn the business deeply, so you can connect what the analytics show to the decisions users actually makeMap and build relationships with the key decision makers across the current client list, working closely with the teamRun demos, workshops, presentations and online sessions showing users what the platform can do and how to get the most from itMonitor usage and engagement data and act on it: onboard new users, re-engage dormant ones, celebrate the active onesWork with client IT teams to make sure the technology is properly implemented and rolled out at each firmCreate the material that drives usage: success stories and insight pieces that give users a reason to come backDesign the client by client adoption roadmap: which firms first, which influencers to win over, and what the engagement process looks like at each stageReport adoption progress to the leadership team and, as the role evolves, take the platform to new businessHow success is measuredThe percentage of addressable users actively using the platformAdoption at the individual level and, more importantly, at the client levelDepth of engagement, firm by firmAbout you3+ years relevant experience helping a SaaS or technology business with user onboarding, user adoption, customer success or user acquisitionEnough technical fluency to talk credibly with IT teams about rollout, integration and access, and to understand how a platform fits into a client's stackA confident communicator and presenter, comfortable in front of senior, analytical audiences such as fund managers and CIOsAble to design and own an engagement playbook, not just deliver one: you decide who to target, in what order, and howCurious about investment and financial markets (direct experience is a bonus, not a requirement)Based in or around Croydon, or happy with the commuteLocation and working patternOffice in central Croydon, right by Boxpark and its amenities, 15 minutes from London Bridge and 20 minutes from VictoriaIn office role with core days midweek and hybrid flexibilityOption to move to a 4 day week (salary pro rata) if that suits youStart as soon as possibleWhy this roleYou would take a genuinely differentiated product, backed by decades of data no one else has, and put it in front of an audience that is ready for it. A growing team, a big mandate, founder access, and a clear scoreboard, with a route into new business development as adoption lands. If adoption goes up, that is you.This search is managed exclusively by The Opportunity Hub UK. Full details of the client and technology are shared at interview stage.....Read more...
Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
Providing assistance to resolve support issues or escalating the call within the relevant team
Dealing with software issues e.g installation and upgrades
Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
Providing basic training over the phone for stakeholders when needed
Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
Support Starters, Leavers & Movers within ESGHardware builds
Check in hardware & deliveries to Corporate IT
Keep up to date notes on the work completed through the helpdesk
Training:
IT Support Technician Apprenticeship - Baltic Apprenticeships
Training Outcome:
The successful candidate can progress onto a 1st line support engineer or with training provided by ESG you can take a different route within corp IT or within ESG
Employer Description:We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.Working Hours :Monday - Friday between 07:30 and 16:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
The successful candidate will support the day-to-day running of the company’s IT systems and infrastructure, helping to ensure employees across the business receive excellent technical support.
Your role will include:
Provide hands-on IT support to users (desktops, laptops, printers.)
Help setup and maintain PCs, servers and network equipment.
Work with real business systems.
Troubleshoot issues and learn how to fix them.
Support backups, cyber security and system monitoring.
Assist with IT projects (upgrades, rollouts, improvements.)
Training:The apprentice will work 4 days per week at Fort Vale (BB12 7ND) and attend Bolton College( BL3 5BG) 1 day per week.Training Outcome:The successful apprentice will may have the opportunity to progress to a higher level apprenticeship or full time employment with the company.Employer Description:Fort Vale Engineering Limited, is the worlds leading manufacturer and supplier of fittings for tank containers, rail wagons and road tanker vehicles for the safe transportation of liquids, powders and gases.
Fort Vale are now recognised worldwide witrh branches in Australia, USA, Singapore, The Netherlands and China.
Accept no substitutes. When it comes to critical valve equipment, quality, reliability and consistency matter.
At Fort Vale, we design, manufacture and test our products to ensure every component meets the standards our customers expect. With 100% valve testing and ISO 9001:2015 certified processes, quality is built into everything we do.Working Hours :Monday – Thursday 7:30am – 16:30pm
Fridays 7:30am – 12:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative,Willing to learn,Reliable....Read more...
Help shape the future of Technology at L&Q while ensuring we get the best value and performance from our suppliers and products.As an Apprentice IT Contract Manager, you’ll lead supplier performance reviews and renewals under £100,000, ensuring we have the right terms and conditions, coupled with the right products in place to support our wider strategy,
You’ll be part of an experienced Contract Management team, reporting to one of our IT Contract Managers.
Technology at L&Q is growing rapidly, creating exciting opportunities for our team to expand and develop with it.Training Outcome:Progress into IT Contract Manager role.Employer Description:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.Working Hours :Full time, Monday to Friday, 9:00am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
IT Enterprise Applications Manager
London (Hybrid)
£85,000 - £90,000 PA
A well-established and highly profitable construction engineering business is looking for an experienced IT Applications Manager to join its IT leadership team.
Reporting to the Head of IT, you'll lead the strategy, governance, development and continual improvement of the organisation's enterprise applications landscape, playing a key role in an ambitious digital transformation programme and supporting a significant pipeline of mergers and acquisitions.
Working alongside the IT Infrastructure Manager and IT Service Manager, you'll drive application modernisation, automation, integration and standardisation across the business, ensuring solutions remain secure, scalable and aligned with business objectives.
Responsibilities
• Develop and deliver the enterprise applications roadmap aligned to business strategy
• Lead application governance, lifecycle management, standardisation and rationalisation
• Drive digital transformation through low-code/no-code platforms, workflow automation and AI-enabled technologies
• Lead application due diligence, migration and integration activities for M&A projects
• Manage and develop a small applications team alongside external managed service providers
• Own vendor relationships, service reviews, licensing, budgets and product roadmaps
• Oversee enterprise applications including Workday, UKG/Kronos, COINS ERP, SharePoint, Snowflake, Autodesk Construction Cloud, Adaptive Planning, Sales Achiever CRM, Pro-Sapien and Primavera P6
• Ensure strong application security, governance, performance, business continuity and user adoption
• Collaborate with business leaders to improve processes, data quality and operational efficiency
Requirements:
• Proven experience managing enterprise applications within a complex organisation, ideally with experience of digital transformation and M&A integration programmes.
• Enterprise applications strategy and governance
• Low-code/no-code platforms and workflow automation
• Application standardisation and modernisation
• Business process improvement and enterprise integrations
• Managing technical teams, suppliers and third-party vendors
• Strong stakeholder management and programme delivery
• Experience with Workday, UKG/Kronos, COINS ERP, Snowflake, SharePoint or similar enterprise platforms would be highly advantageous
• Experience within engineering, manufacturing, construction or other project-based industries is desirable, along with knowledge of ITIL, Agile or project delivery methodologies
Central London – Hybrid working with 4 days per week onsite initially, reducing to 2 days after probation.....Read more...
Working alongside our IT Manager, you'll provide first-line support across the business, assisting with day-to-day IT requests as well as a variety of exciting projects.
Key responsibilities:
As part of the role, we'll support you in completing a Level 3 Information Communications Technician (ICT) Apprenticeship, providing structured training, hands-on experience and ongoing coaching to help you build a successful career in IT. Where you’ll be working:
SSC is a successful, fast-paced manufacturing business, offering laser cutting and press brake services to a range of sectors across the UK. We are always looking to innovate, invest and improve and have recently purchased a new tube laser. This combined with a strategy to deliver continuous improvement and success, means we are now looking for new talent to join our fun and friendly team.
Our core values are at the heart of how we do business. If the following values resonate with you, then we may be a great match for one another.
We work together in the best interests of the business.
We act with integrity.
We respect and care about each other.
We do our best, look to improve and strive for excellence.
We take responsibility for what we do. The team you’ll be working in:
Working within the IT team, you will be an integral part of delivering a great service to internal colleagues. Besides your immediate peers, you will also work closely with all teams on a day to day basis to ensure that we deliver a great result for both the customer and our business. What you’ll be doing:
So that you can get a feel for the job, here is what you will be doing day to day:
Accurately log and resolve support calls from internal staff
Escalate support calls to the IT Manager in a timely manner where required
Liaise with external support providers
Carry out maintenance tasks as directed by the IT Manager
Check backups daily and resolve any issues
Order and setup new PC’s and equipment ready for use on the company network
Support on Company-wide IT projects
Essential skills, characteristics and experience:
Need to know:
Basic understanding of Windows 10 / 11 ideal
Good general IT knowledge
Good understanding of Microsoft Office
Knowledge of basic networking advantageous but not essential
Need to have:
Keen interest in a career in IT
Experience of working with Microsoft Office
Drivers licence ideal due to rural location
IT related course or subject qualification
A good level of maths & English
Confidence to work with a range of people at all levels
A customer focused approach
Need to demonstrate:
We have a number of core competencies that we believe are fundamental to both individual and business success.
The following competencies will need to be demonstrated for success:
Being knowledgeable - knowing your stuff, with an ongoing passion to learn and develop
Results focused - getting the job done and delivering what was promised
Effective Team worker & Communicator - working effectively with others to achieve a common goal
Great Organisational skills – great at managing priorities and workload
Takes Responsibility - Self-starter who works on own initiative and takes individual responsibility
Effective and Innovative Problem Solver - Creatively solving problems or improving what we do
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard
The training covers the following core occupational duties:
www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 Training Outcome:
Upon completion, the apprentice will have a level 3 qualification as an Information Communications Technician
Employer Description:Established in 2000, SSC Laser has rapidly grown into one of the UK's most trusted and experienced companies at delivering metal laser cutting & fabrication across a wide range of industries.
Backed by over 25 years of experience, we utilise trusted laser cutting methods combined with a skilled team dedicated to delivering quality laser cutting, dependable service and exceptional customer care on every project.Working Hours :Monday - Thursday, 08:00 - 17:00 and Friday, 08:00 - 15:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Providing first-line and second-line technical support to staff and students
Managing and resolving helpdesk tickets in line with service standards
Installing, maintaining and repairing IT hardware, software and peripherals
Supporting Microsoft 365, Windows desktop environments and cloud-based services
Assisting with network, server and telephony troubleshooting
Supporting cybersecurity, safeguarding and data protection compliance requirements
Maintaining IT asset registers, documentation and inventories
Supporting SharePoint development and digital collaboration platforms
Assisting with project delivery, including infrastructure upgrades and technology rollouts
Monitoring and maintaining backup, disaster recovery and business continuity processes
Working across multiple school sites, providing responsive and professional technical support
Supporting the implementation of Emmaus CAT's IT strategy and continuous improvement initiatives
Training:This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.
The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
Network Engineer
Software Engineer
IT Consultant
Data Analyst
This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.
Who it’s a good fit for?
New staff focussing on a plan to pursue a career associated with the technical department of the business
Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level
As part of their programme learners will complete:
Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Emmaus Catholic Academy Trust is a growing multi-academy trust serving schools across Greater Manchester, including Manchester, Oldham, Stockport, Tameside and Trafford. As a family of Catholic schools, Emmaus CAT is committed to providing outstanding education, supporting over 14,500 pupils and employing more than 1200 staff across its schools. Our mission is to work collaboratively as a family of great schools, strong in faith and serving society.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Driving licence....Read more...
Day to day duties may include but not necessarily limited to:
Responding to IT related tickets
Responsible for keeping documentation up to date
Spearhead a migration of client data into a new system
Setting up new PC’s/laptops
Setting up new users on internal systems
Networking PC’s to printers, scanners and other hardware
Troubleshooting and technical fault diagnostics for through remote access and on-site support
Assisting with onsite projects & migrations
Remote access to assist customers with IT related issues/queries
Administrative tasks such as daily server/monitoring/backup checks
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
This is a level 3 qualification
Training Outcome:The opportunity to secure a full-time position once the apprenticeship has concluded.
Pay review on completion of apprenticeship and good performance.
The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants.
Rare opportunity to see the technical & Sales side of a IT Company.
We actively encourage the building of ones career with industry recognised qualifications.Employer Description:Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table. - Offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation, to help take the complication out of technology.Working Hours :Monday to Friday, 09:00 - 17:30 (1 hour lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Office 365,Windows Server Experience,Understanding of DNS,Computer components,Troubleshooting understanding....Read more...
Sales & Business Development
Proactively identify, qualify, and convert new B2B sales opportunities
Manage and grow an existing portfolio of business clients
Sell IT recycling, data destruction, ITAD, and related technology services
Conduct outbound calls, emails, and follow-ups to generate new leads
Attend client meetings (virtual and in-person) where required
Account Management
Build strong, long-term relationships with customers and key stakeholders
Understand client IT lifecycle needs and provide tailored solutions
Prepare and deliver quotations, proposals, and contracts
Upsell and cross-sell additional services where appropriate
Sales Administration & CRM
Maintain accurate records on CRM systems
Track sales pipelines, forecasts, and performance metrics
Liaise with operations and logistics teams to ensure smooth service delivery
Market & Product Knowledge
Stay informed on IT hardware, data security, recycling regulations, and market trends
Represent Uniq Recycling professionally and consistently with brand values
Training Outcome:
Career progression within a growing and ethical recycling business
Ongoing training and development
Employer Description:Uniq Recycling provides award winning device lifecycle solutions for used smartphones and IT equipment.
Working together with corporate businesses, ITAD's, social enterprises, managed service providers and local government authorities across the UK - we are proud to provide a full suite of services throughout the device lifecycle:
BuyBack, recycling and seamless IT disposal
Repairs through our in-house technical team
Data erasure and destruction to the highest standard
Onsite solutions
Buy pre-owned replacement device
Our goal is to reuse, repair and recycle business devices, helping to contribute to a circular economy, where devices can be provided with a new life where possible, avoiding E-waste globally.
We are passionate about making a difference, by adding value to businesses, whilst supporting our local communities as well as protecting the environment. We are proud to have developed impactful Corporate Social Responsibility (CSR) programmes to help make a positive contribution to our planet.Working Hours :Monday to Friday
9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Persuasive,Relationship-Building skills,Negotiation skills,Confident,Time management,Self Motivated....Read more...
Key Responsibilities:
Responding to customer calls to understand and address IT issues
Troubleshooting tech problems and providing support, both in person and over the phone
Developing the ability to resolve system and network issues
Setting up new user accounts, managing password resets, testing applications, and generating reports
Building and setting up hardware such as computers, laptops, and phone systems
Installing and configuring computer operating systems
What we’re looking for:
Someone who can explain technical concepts in simple terms
A problem solver with a logical mindset
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
Functional Skills in maths and English, if required
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining level 3 IT qualifications
Training Outcome:
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
Employer Description:Founded in 1982, Sigma Pharmaceuticals plc is a family-owned business and one of the largest independent short-line pharmacy wholesalers in the UK. As an industry leader, Sigma is known for its comprehensive and competitive range of products, as well as exceptional customer service delivered to Independent Pharmacies, Dispensing Doctors, and Hospitals. Sigma also has a global reach through its export services, making it a key player in the pharmaceutical distribution industry.Working Hours :09:00 to 17:00
Days to be confirmed
On-site primarily at Sigma HouseSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Patience....Read more...
Your responsibilities will include, but may not be limited to:
Providing polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system
Troubleshooting basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required
Assisting with setting up, configuring and issuing IT equipment for new starters, movers and existing users
Supporting routine user administration tasks, including password resets, account checks and access queries in line with IT procedures
Maintaining accurate documentation, following cyber security and IT policies, and actively taking part in apprenticeship learning and development activities
Training:You will work towards the: Level 3 Information Communications Technician Apprenticeship Standard. Functional Skills if necessary. Training will be delivered through day release to MK College alongside your workplace learning.Training Outcome:Your apprenticeship is just the beginning. At Routeco, we believe Routeco Know-How is built through continuous learning, curiosity and sharing expertise. As an organisation that invests in its people, we provide opportunities for further professional and career development, including technical training, specialist development programmes, and industry-leading learning platforms to help you build your expertise and progress your career.Employer Description:At Routeco, we support leading global technology manufacturers with an extensive team of technical specialists, along with proven tools for growth – all focused on strengthening your bottom line.
At Routeco, we believe work should be more than a paycheck.
It should be a place where you grow, feel valued, and make a difference. We’re committed to your wellbeing, career development, and creating a positive impact on the planet. We're really proud of our engagement rate which is an incredible 87% - as scored by our associates.Working Hours :Full-time Monday - Friday. Working hours 9.00am - 5.30pm (To be confirmed).Skills: Enthusiasm,Curiosity,Communication,Listening,Customer Service,Attention to Detail,Teamwork,Reliable....Read more...
The role will involve but not limited to:
Summarising and Read coding relevant information and accurately inputting highly confidential information on the computerised records of registered patients.
Coding relevant information from patient’s clinical records, hospital correspondence and other sources into the practice computer system.
Managing incoming post (scanning), date stamping and recording relevant information within the appropriate fields.
Allocated post electronically to GPs and actioning it on its return sending tasks to appropriate departments.
Monitoring and actioning Path Lab links and Health Authority links.
Allocating abnormal bloods to GPs
Ensuring that new patients are registered either temporarily or permanently and deducting patients who have transferred out.
Following the Movement of Medical Records protocol.
Managing discharge information
Reviewing emails from the Practice.net account and action accordingly
Ensuring the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Developing an in depth knowledge of SystmOne in order to advise and trouble shoot on the system.
Investigating and resolving problems in the day to day use of computers, printers and other IT related equipment.
Ensuring the effective running of the Practice’s IT network and email system including the management of user profiles.
Reporting faults to software supplier or ICB IT and track progress.
Training:The apprentice with be mentored and supervised by the Operations Manager who will oversee training the Apprentice in all aspects or the role.
The successful candidate will continue their studies with apprenticeship specialists RNN Group both on line and face to face giving you the training and support you need to become an all-rounded and successful administrator.
Training Outcome:Ideally to become a permanent member of the Admin & Clerical team that supports the day to day administrative / IT operation of a busy general practice.Employer Description:Dinnington Group Practice is a large busy training practice with the main surgeries at Dinnington and Anston and a smaller branch surgery at Woodsetts.
We provide health care for around 21,000 patients and are part of the Rother Valley South Primary Care Network We pride ourselves on our friendliness and teamworking. We have a very supportive working environment and are always looking for ways to improve.Working Hours :Monday – Friday 8.30am – 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Professional....Read more...
Technical Duties:
Respond promptly to support requests via telephone and email
Diagnose and resolve basic end-user IT issues
Escalate complex technical problems to senior service desk personnel
Continuously develop knowledge across vendor products offered by the business
Stay informed on emerging cybersecurity threats through industry resources
Take ownership of personal learning and development
General Responsibilities:
Deliver a professional, helpful, and adaptable service to both internal and external customers
Uphold company values and represent idash Solutions positively in all interactions
Adhere to company policies, procedures, and health and safety standards
Promote equality, diversity, and customer-centric principles in all aspects of work
Provide support to team members and undertake additional duties as directed by your line manager
Training:The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Network Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentice's performance throughout the duration of the apprenticeship.Employer Description:Founded in 2021, idash is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365.
idash fosters a collaborative and inclusive working culture. Our open-office environment encourages team interaction, and we prioritise a healthy work-life balance to support professional growth and personal wellbeing.Working Hours :Monday - Friday 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Written English,Positive attitude,Time management....Read more...
Provide first-line IT support to colleagues across retail stores, offices and warehouses
Log, prioritise and manage incidents and service requestsTroubleshoot tills, payment terminals, computers, printers and scanners
Resolve password, account access, email and software issues
Support store networks, Wi-Fi and internet connectivity
Set up equipment and user accounts for new starters
Guide colleagues through technical solutions either by phone, email or remote desktop
Keep users informed about progress and expected resolution times
Monitor recurring issues and report potential system-wide problems
Maintain IT equipment records and assist with replacements
Follow data protection, cybersecurity and payment-security procedures
Provide friendly, clear and patient service in a fast-paced retail environment
Help minimise disruption to sales and day-to-day store operations
Training:
Information Communications Technician- dedicated performance coach Level 3 (A level)
Typical duration: 13- 18 months
All done online
Functional skills maths and English if applicable
Training Outcome:
IT support
Employer Description:Balfe’s Bikes is an established independent bicycle retailer, founded in 2008, with stores across London and the South East, offering bike sales, servicing and expert cycling advice through its shops and website.Working Hours :Number of Hours: 40
Lunch break length: ½ hour or 1 hour depending on candidate (unpaid)
Start Time: 8am
Finish Time: 5pm if 1 hour lunch (8hour day)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Registered Manager (RGN / RMN) | Loughborough | Up to £70,000
The best nursing home managers rarely go looking. You're settled, you're respected, and the home you run doesn't wobble when you take a week off. So it takes something genuinely better to make you look up from what you've built. This might be it.
This is one of the larger nursing homes within a small, family-run group that has quietly built a serious reputation for quality, with more than one Outstanding-rated service to its name. It's a settled, high-occupancy home caring for complex, high-dependency nursing residents, with a strong element of dementia care. The current manager is moving on after a long and genuinely successful tenure, in a planned, unhurried succession. Nothing here needs rescuing. What it needs is the right person to carry very good work forward and keep it there.
Here's the part that matters. You'll inherit an established team, an experienced deputy and a clinical lead already in place, so you'll be leading rather than plugging gaps. The admin and finance side is handled at group level, which means your energy goes where it should: on care, on your people, and on standards. And you'll have real autonomy. This is a home to run as your own, with support above you when you want it and nobody peering over your shoulder when you don't. It's a group that promotes from within, invests in its homes and backs its managers to lead. The salary reflects all of that: up to £70,000 for the right person with the right track record.
The non-negotiables
A current NMC registration as an RGN or RMN
Registered Manager experience within a nursing home
A track record of running larger services (50-plus beds)
NVQ / QCF Level 5 in Leadership and Management, held or close to complete
If that reads like the move you'd actually leave a good job for, send your CV across. Don't worry if it isn't bang up to date, we can sort that between us. Or if you'd rather have a quiet, confidential conversation before anything else, call Tim at Recruitment Panda directly.
Please note: you'll need the existing right to work in the UK, as sponsorship isn't available for this role.
Recruitment Panda Ltd is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age. By submitting your application, you consent to Recruitment Panda Ltd processing your personal data in accordance with our Privacy Policy, a copy of which is available on request (or via the below link where this is viewed on www.recruitmentpanda.com). ....Read more...
Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices.
Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes and procedures.
Developing expertise in certain services / products to act as a specialist in the area, providing elevated support and guidance to both colleagues and users.
Working across a range of projects and activities to deliver improved facilities and services to the university. Improve efficiency and reduce demand by producing artifacts such as self-service guidance, knowledge articles and data-driven reporting.
Accountabilities and responsibilities:
Plan and manage own workload using the IT Service Management tool and guidance from peers / management, ensuring all reasonable efforts are made to work within agreed operational and service level agreements, escalating where necessary and providing regular, meaningful updates to users
Gather information on user service requests and incidents, seeking clarity from either the requestor, affected users or subject matter experts, accurately recording key points, actions, and where appropriate, including supporting evidence log files / screenshots.
Provide first line technical support to staff and students through face to face, telephone and service desk support routes. Where the issues are more complex, escalate to other members of the Digital Services department.
Deploy PC’s to computer labs including unboxing, cabling, setup, asset management, software installation and documentation.
Perform regular inspections of open access PC spaces both to address issues identified via remote reporting and to identify any new or unreported problems.
Deliver software updates to PC’s installed across the Uxbridge campus including device ‘rebuilds’ for both desktops and laptops.
Conduct audits of university-provided equipment in a variety of spaces including open access computer labs, the library, office spaces and technical areas.
Create documentation for common support activities either as internal knowledge base articles or as customer guides.
Provide support and training to staff and students across the organisation in relation to IT products and services with full support and guidance from the Digital Customer Services team.
Ensure compliance with relevant policies such as Identity and Access Management and Brunel Acceptable Use by all users and by self when undertaking support activities
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Brunel University of London is a public research university located in the Uxbridge area of London, England. It is named after Isambard Kingdom Brunel, a Victorian engineer and pioneer of the Industrial Revolution.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Passion for IT,Troubleshooting....Read more...
