The apprentice will be expected to do multiple tasks including but not limited to 1st Line Support. Helping to identify trends, issues and problems and to work with the team in escalating these issues appropriately.
Provide support, assistance to users & clients via email, telephony or in person
Ability to support senior users and clients in stressful environments
Ensure that all incidents, requests and problems are actioned within the agreed SLA
Escalate calls to the appropriate teams within a timely manner as and when required
Ability to provide support for both windows and IOS devices including laptops, tablets and mobiles
Responsible for troubleshooting a wide variety of Hardware and Software issues
Help maintain all stock levels and update asset register
Accountable for installs, moves & changes
Working with the IT training team to highlight training needs for users
Any other ad-hoc duties/projects as required by the Senior London IT Team
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Over 90% of our Apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship programme
Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship
Employer Description:Simpson Thacher is one of the world’s most respected law firms. But for us, this has never simply been a matter of size or rankings. It’s the direct result of our commitment to one founding principle.Working Hours :Monday- Friday - (8:00am– 4:00pm), (9:00am– 5:00pm), (10:00am– 6:00pm) Weekly RotaSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Willingness to learn....Read more...
To monitor the IT helpdesk on a daily basis, ensuring all tickets raised are prioritised and dealt with in a timely manner.
Respond to and resolve first line issues relating to hardware, software and user access.
To undertake daily, weekly and monthly maintenance checks on all Group IT equipment including PCs, printers, copiers and desk phones.
To be the first response to any Wi-Fi requests.
Gain knowledge of in-house applications, providing support and escalating issues when necessary
Assist with the installation, configuration and relocation of computers, monitors and peripherals.
Work with third-party IT providers and software vendors to coordinate issue resolution.
Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation.
To work alongside the Group Technology Manager in the administration of the digital display platform at TIC.
To assist in maintaining the upkeep of the Groups' VoIP Telephone and Mobile Phone systems, which includes name changes, call set-up group lists, pickup groups and the roll-out of new equipment.
To review and maintain the Group IT asset register as instructed, ensuring all current and new equipment is appropriately logged.
To work with the Group Technology Manager in producing a mapped network plan for each of the hotels to assist in resolving IT issues quickly and efficiently.
To comply with and act in accordance with all Company fire regulations and to adhere to the Company’s fire policy.
To act in accordance with all Health and Safety and hygiene regulations and to adhere to the Company’s health and safety policy.
To attend all training and ensure all online compliance training is undertaken on time.
Training:
One day a week at Telford College.
Assigned mentor within the workplace.
Assessor visits from Telford College.
Training Outcome:
Potential permanent role within the organisation.
Employer Description:The Southwater Event Group is comprised of stand-out venues, an on-site production company and accompanying hotels.Working Hours :Monday to Friday with some flexibility to work additional hours on occasional weekends and evenings to support the business.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Microsoft Office,Enthusiastic....Read more...
Respond to customer support requests in line with SLAs
Answer phones using standard procedures and provide first-line technical support
Perform daily backup checks and escalate issues where necessary
Configure and install IT hardware (PCs, laptops, printers, routers, etc.)
Keep customers informed on progress through the ticketing system
Work to resolve tickets promptly or escalate to 2nd line support when required
Document installations and support procedures accurately
Support internal hardware logistics (e.g., moving kit to work area)
Collaborate with team members across Flex
Attend client sites with team members when needed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:There is potential for full-time employment at the end of the programme, with scope to specialise in advanced IT roles, including 2nd line support or field engineering.Employer Description:Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team.Working Hours :8.30am - 5.00pm Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
Key Tasks and Responsibilities:
To provide a professional and personal first point of contact to all customers.
To provide proactive first line IT Support to all customers.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
To deliver exceptional Customer Service striving to achieve first time resolution.
To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a relevant time scale.
To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements.
To achieve the set Service Desk KPIs and Service Level Agreements.
To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook.
To undertake maintenance tasks for monitored systems.
To prepare customer hardware or software ready for project delivery.
To ensure the Autotask system is fully updated with all activity including notes, to do’s and knowledge bank information.
To take on ad hoc project work.
To proactively seek feedback on ticket closures to improve customer satisfaction.
To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
To undertake and assist with any other roles to ensure the smooth running of the business.
Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Working towards a Level 3 Information Communications Technician apprenticeship standard.Training Outcome:There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.Employer Description:"We’re a trusted IT support and managed services provider with a strong presence across Manchester, Derby, Sheffield, Nottingham, and serving businesses across the South of England. Whether you need a complete IT team replacement or expert support alongside your existing IT staff, our award-winning, tailored approach helps businesses work smarter and safer. From leveraging Microsoft’s modern workplace tools to delivering robust cybersecurity and reliable backup solutions, we keep your business protected and productive. Partner with a local IT provider committed to supporting your growth and technology needs, wherever you are."Working Hours :Monday – Friday 9am till 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Immutable Principles are timeless guideposts that define what it means to be an employee at Fittleworth. We strive to embody these qualities in our actions as individuals and as a company.
Dignity of the Person: Our employees, indeed, all people, have dignity and intrinsic value independent of the work they do. We treat each other, with respect. We vigilantly strive to meet the needs of those who use our products and services. In the process, we make life more rewarding for them and we ourselves become better human beings.
Service: We serve those who use our products and services, our other customers, each other, and our communities, all with humility, compassion, and perseverance.
Integrity: Integrity is at the heart of how we do business. The ethical way is the only way. We are open and truthful, treat others justly, and do the right thing even when it is difficult.
Stewardship: We have been entrusted with an independent and employee-owned company. As stewards of that trust, we are guided by the policies and principles of our founder, John Dickinson Schneider, to ensure that Hollister continues in perpetuity as independent and employee owned and that as the company grows and prospers, it remains financially strong.
As an integral part of the Fittleworth team, your role as an Apprentice IT Service Desk Analyst, is to work closely with the members of the IT Team to ensure the effective and timely resolution of end-user issues; whilst creating and maintaining the self-service section of the Service Desk.
Your duties and responsibilities in this role will consist of:
Setting up new PC's, installing, configuring and supporting computer hardware, software, operating systems and applications.
Setting up new users to the network and de-activating leavers.
Logging support requests and managing the ticketing system.
Coordinating tests and troubleshooting with internal customers to resolve technical faults, and where necessary providing training and advice.
Producing and maintaining IT statistics, reports, checklists and other documentation as required.
Assist in the upkeep and maintenance of IT inventory.
To set up, maintain, and organise repairs for various computing, audio, visual and telephone equipment.
To maintain high standards of computer security and safety in line with the Company’s IT Procedure.
Taking ownership of and working proactively on support queries; developing the skills to complete resolution of incidents where possible.
Escalating any issues to second line support where necessary.
Support and assist in other areas of the IT Team as required on an ad-hoc basis.
Continually look for, and suggest, ways we can improve the service we provide to the wider business.
Actively promote Fittleworth to internal and external customers, carrying out all duties in an efficient, professional and courteous manner.
Establish and maintain effective working relationships with co-workers, supervisors and external contacts.
Demonstrate the Fittleworth Way Values within the business at all times.
Professional Development.
Throughout the 18-month contract to work towards obtaining Level 3 ICT qualification.
Attend any further training as required.
Regularly maintain and update a personal CPD.
Training Outcome:The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance.Employer Description:Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.Working Hours :Monday to Friday, 08:45 - 17:15.Skills: Communication skills,Problem solving skills,Logical,Initiative,Good computer literacy,Knowledge of Microsoft Windows,Troubleshooting skills,Analytical thinker,Numerical skills,Effective collaborator,Interpersonal skills,Ambitious,Positive team player,Can do attitude,Customer focused,Service driven,Self motivated,Ability to take ownership,Personal integrity,Professionalism,Ability to show resilience....Read more...
Are you ready to grow your IT career with a company that values your input, invests in your development, and gives you the freedom to work from anywhere? Impact IT is offering an exciting opportunity for a 1st Line Engineer to join a dynamic, forward-thinking team that supports regulated businesses and charities across the UK. This is more than just a helpdesk role, it's a chance to play a key part in delivering real solutions, building strong client relationships, and contributing to projects that make a difference. If you're someone who thrives on solving problems, values continuous learning, and wants to be part of a company that recognises your impact, this role is for you.Impact IT is not your average IT support company. They're a trusted technology partner to regulated businesses and charities across the UK, providing everything from cutting-edge connectivity to complete hardware, software, and cybersecurity solutions. Their mission? To help clients transform technology from a cost into a true business asset. Impact IT handle everything so that their customers don't have to lift a finger.What You'll Be Doing:
Provide responsive 1st Line supportMeet KPIs and contribute to continuous improvementPlay a role in delivering IT projectsConstantly seek to grow your skills and improve internal processes
This is a full-time remote position, Monday-Friday, 9am-6pm UK time. Some occasional out-of-hours or weekend work may be required.What We're Looking For:Must-haves:
1-2+ years in a 1st Line Support roleExperience within a Managed Service Provider (MSP)Comfortable across Microsoft, Apple, and Google tech stacksStrong grasp of service delivery best practicesExcellent communication and organisational skillsAbility to think creatively and manage client relationshipsBe London based to attend client sites
Bonus points for:
Knowledge of ConnectWise PSA, NinjaRMM, and BarracudaExperience ordering hardware, managing staff changes & licensingDrive for continuous personal and professional development
You'll thrive here if you're a team player who's reliable, process-driven, and always thinking a step ahead.What's In It For You?
£24,000 - £26,000 per year (gross), depending on experience100% remote - work from anywhere30 days paid holiday, including bank holidaysAnnual pay reviews based on performance and holiday usageClear KPIs, structured onboarding, and a culture of continuous learning
Ready to Make Your Mark?If you're someone who brings integrity, curiosity, and a passion for solving problems, we want to hear from you. Join a team where your input matters, your growth is supported, and your work truly makes an impact.Apply now and become the trusted tech hero our clients rely on!https://youtu.be/4nw4bWh5nD4....Read more...
Configuration, maintenance, security and support of Squarcle’s IT eco-system (hardware, software, networks).
Configuration, maintenance, security, and support of Squarcle’s Microsoft Office365 footprint, including Office apps (Word, Excel, PowerPoint) and email (Outlook).
Configuration, maintenance, security, and support of Squarcle’s network provision including router configuration, VPN license allocation, physical office, and remote connectivity.
Configuration, maintenance, security, and support of Squarcle’s hardware provision including build, support, and fault diagnosis of colleague laptops and other peripherals (e.g., printers, monitors).
Providing support, input, and advice for client projects where the proposed solution leverages Azure (or other clouds) infrastructure to ensure technical project deliverables are robust, secure, and fit for purpose.
Working with the IT Manager to identify areas for improvement of Squarcle’s internal IT provision.
Supporting the IT Manager through accreditation cycles (e.g., Cyber Essentials, CE+, DART, ISO standards).
Communicating and collaborating across the business to fully understand evolving requirements for internal and project IT provision.
Contribute to continual service improvement initiatives.
Support the configuration and sustainment of companies Dev Sec Ops Azure domains.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Squarcle is a growing strategy and operations consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people-first culture. Unlike many consultancies, Squarcle is as equally dedicated to delivery as it is to design.
The Technology department is led by the Head of Technology Services (HoT) and provides technology strategy and operational advice and analysis. Our clients most frequently operate within a fast-moving global environment in the Defence sector. Teams are made up of subject matter experts that work to a manager to deliver client and internal Squarcle mandates. Whether together or independently, onsite, or remotely team members will work with clients on their most complex and exciting technology challenges.
Squarcle is committed to equality and diversity and our aim is to build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
Support cyber security risk assessments, cyber security audits and cyber security incident management.
Identify security threats and hazards to a system, service or processes to inform risk assessments and design of security features.
Liaise with colleagues across the Council to ensure the smooth running of the service, including IT, Procurement, Legal, Communications.
Manage cyber security operations processes in accordance with organisational policies and standards and business requirements.
Supporting IT Cyber procurements and implementations. Configure, deploy and use computer, digital network and cyber security technology.
Promote awareness and compliance of best cyber security and business controls posture within the service and across all customers.
Provide documented guidance within the service and across all customers.
Plan and manage own workload, under the guidance of IT Officers, to ensure that service delivery targets and project deadlines are met.
Develop skills relevant to the post and attend appropriate training commensurate with the role (full training will be provided on servers and infrastructure) and to provide and receive feedbackon career development and progress.
Participate in simulated exercises to understand cyber-attack and defence, rehearse responses, test and evaluate cyber security techniques.
Training:
Successful completion of this apprenticeship gives you an accredited Level 4 Cyber Security Technologist qualification.
Workplace Learning
Provided with a 1:1 Tutor
Block Delivery - Virtual workshops
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the IT Service and across the Council
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :Monday - Friday, 9.00am - 5.00pm. Flexible working hours, including home-working (subject to the needs of the role). The role may on occasion require working outside of the flexible working hours to support service
delivery.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
Duties: Primary responsibilities include:
Logging calls on the helpdesk
Answering customer queries and learning customers IT systems
Providing first line IT support
Triaging calls and escalating where necessary to second line support
The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
Conducting training to familiarise yourself with technologies in use within client environments
You will become familiar with the following technologies:
Windows 10/11
Server 2016 and above
Hyper V Virtualisation
Microsoft 365
Microsoft Azure
Cloud services
Networking, Storage
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:itQED have a track record of employing and developing apprentices after their apprenticeships are completed, allowing them to continue learning and progress within the business.
Benefits:
Free parking
Free Tea & Coffee
Healthcare Plan
Employer Description:itQED is an IT Managed Services Provider run by a team of enthusiastic and qualified engineers based in Arborfield, Reading.
Our multi-levelled engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area.
itQED is a young and dynamic company offering great opportunities in the IT industry and the potential for good career progression.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
An exciting opportunity has arisen for an Account Manager to join a respected provider of tailored IT solutions, supporting a wide array of sectors with a focus on quality, efficiency, and long-term relationships.
As an Account Manager reporting to Sales Manager, you will be overseeing key client accounts while managing vendor relationships and coordinating the full sales cycle from enquiry to resolution. This role offers a competitive salary and benefits.
You will be responsible for:
* Handling quotes, bid submissions, and order backlogs with regular structured updates
* Leading on customer onboarding and ensuring smooth escalation handling
* Collaborating with internal departments to support customer expectations and account development
* Supporting order processing and contributing to weekly planning sessions
* Actively participating in internal discussions to share knowledge and best practices
What we are looking for:
* Previously worked as an Inside Sales Representative, Internal Sales Executive, Inside Sales Executive, Inside Sales Manager, Internal Account Manager, Internal Sales Representative, Business Development Manager, IT Sales Executive, IT Account Manager, Reseller Account Manager, Channel Sales Executive, Channel Sales Manager, Inside Partner Account Manager, Sales Account Manager (Reseller), Technical Internal Sales Representative or in a similar role.
* At least 5 years experience in in the IT Reselling industry (not Distribution).
* Have pre-established client base that can be actively brought into the role.
* Excellent communication and negotiation skills.
* Strong organisational and time management abilities.
* Skilled in Microsoft Office and modern productivity tools.
Apply now for this exceptional Account Manageropportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Automation Engineer Location: Buckinghamshire Shift Pattern: Panama Shift – 12-hour Days & Nights Salary: up to £65,000
We’re seeking a skilled Automation Engineer to join a dynamic engineering team at a highly automated, high-volume production site. You’ll support critical production IT systems and lead optimisation initiatives that drive continuous improvement and performance.
What You’ll Be Doing:
Structured troubleshooting of automation systems including HMI, SCADA, and Siemens PLCs
Preventive and proactive maintenance of production IT infrastructure (servers, drivers, networks)
System monitoring and diagnostics to maintain uptime and performance
Leading and participating in Continuous Improvement (CI) initiatives
Delivering optimisation projects with tangible outcomes
What We’re Looking For:
NVQ Level 3, HNC/HND, or Degree in an engineering discipline
Experience in automated process industries (e.g. Food, Brewing, Pharma, Chemical)
Hands-on experience supporting production IT and automation systems
PLC/S7 and OAS knowledge preferred
Familiarity with Aveva Wonderware (WW), OEE, and RMS is a strong advantage
Excellent communication and stakeholder engagement skills
A proactive, team-focused mindset with a drive to share knowledge and improve systems
What’s in It for You?
Competitive salary with annual pay reviews
24 days holiday, with the option to buy 5 additional days
Matched pension contributions up to 6% (12% total)
Life assurance at 4x your salary
Flexible benefits and employee discount platform
Career progression through targeted training and development
Working With Purpose This is more than a role – it’s an opportunity to contribute to sustainable food production and be part of a team that values innovation, quality, and responsibility.
Ready to take on your next challenge in automation? Apply today and bring your expertise to a forward-thinking production environment.....Read more...
Duties to include:
Support the IT technical team with administrative tasks
Maintain the filing systems, manual and digital
To create and maintain spreadsheets for own and other staff use
To support effective team work and cover reception as required
To help meet all the designated KPIs
Liaising with internal departments to ensure an excellent level of service is provided
Scanning, filing, and archiving paperwork
Following company procedures
Recording, updating and archiving information
Use of office equipment (photocopier, fax machine etc.)
Training:
Business Administrator Level 3 Apprenticeship Standard
Level 2 English and maths Functional Skills (if applicable)
Training will take place at Protocol B3 2NH 1-day per month
Training on-site at employer
Training Outcome:
Progression route to a team leader
Employer Description:Here at EDIT Ltd (registered as Education & IT Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more.
Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc. We see ourselves as solutions providers to problems using technology. We aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them.
Our ambition is to grow the company with our existing products, the development of new products, and to chase tenders that solve unique problems.Working Hours :Monday - Friday - shifts (flexible).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Initiative,Patience,Active listener,Good inter-personal skills,Sel-direct learning,Problem solving,Maintain focus....Read more...
Provide first-and second-line technical support to users across the UK and Europe
Log, track, and update support requests through the ticketing system, ensuring timely resolution in accordance with defined SLAs
Troubleshoot and resolve user hardware, software, and connectivity issues
Provide remote technical support to employees working onsite or remotely
Manage user accounts, permissions, and access across company systems
Assist with onboarding and offboarding staff, including IT equipment setup and account provisioning
Set up, configure, and maintain laptops and related devices for staff
Facilitate the procurement, inventory, and distribution of IT equipment and peripherals
Assist with the technical setup and live streaming of company-wide town hall meetings and other events
Collaborate with the wider IT team, learning from their knowledge and experience to further develop your technical and professional skills
Create, update, and maintain clear and concise documentation for IT processes, troubleshooting steps, and user guides
Training:Information Communications Technician Level 3.
Training will take place at the apprentice's workplace and will include a combination of weekly virtual lessons and guided study.Training Outcome:There could be an opportunity for further development within the Technical Team for the right candidate.Employer Description:At Colart our mission is to "inspire every artist in the world." We take pride in our heritage brands and the passionate people who bring them to life. We have nearly 900 employees across 12 countries and our products are sold in over 130 countries.
Colart Group is the parent company of iconic art brands like Winsor & Newton, Liquitex, Lefranc Bourgeois, Conté à Paris, Charbonnel, SNAZAROO and Reeves. We develop innovative products that inspire creativity at all levels, from professionals to hobbyists and students.Working Hours :Monday - Friday 9.00am to 5.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,• Desire to learn new systems,• Excellent telephone manner,• Proactive,Good time management....Read more...
To provide first line support to students and staff for hardware, software, audio visual, photocopiers and online services.
To assist students and staff with technical issues with devices and provide solutions.
To assist with the creations of user accounts, manage permission and passwords.
To submit and track insurance
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:Over 90% of our Apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme.
Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship.Employer Description:We are a new, state-funded, mixed, 4 to 18 school set up to prepare all our children for success in the 21st century.Working Hours :Monday - Friday, 9am-5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills....Read more...
Each day will be varied and may include:
Casting impressions, trimming models
Making special trays and wax bite blocks
Repairing dentures
Maintaining and cleaning workspace and equipment
Learning about cross-infection control
Managing workflow
Training:Training for the Laboratory Technician level 3 apprenticeship will be carried out through Yeovil College. You will be required to attend Yeovil College in person 1 day every 2 weeks, with alternate weeks online. Training Outcome:After the Level 3 Laboratory Technician apprenticeship, it is possible to progress to a Level 5 Dental Technician Apprenticeship and then register with the General Dental Council (GDC). A Foundation degree in Dental Technology is also available, as is training to be a Clinical Dental Technician and see patients.Employer Description:Ardent Dentec Limited was established as a new business in 2015. It is family run and located in a large town centre dental practice. It specialises in prosthetic work and is expanding its interest in digital dentistry.Working Hours :Monday – Friday. 8.30am until 5 pm. 30 minute lunch break. 38 hours per week, including 6 hours for training.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for an Account Manager to join a respected provider of tailored IT solutions, supporting a wide array of sectors with a focus on quality, efficiency, and long-term relationships.
As an Account Manager reporting to Sales Manager, you will be overseeing key client accounts while managing vendor relationships and coordinating the full sales cycle from enquiry to resolution. This role offers a competitive salary and benefits.
You will be responsible for:
? Handling quotes, bid submissions, and order backlogs with regular structured updates
? Leading on customer onboarding and ensuring smooth escalation handling
? Collaborating with internal departments to support customer expectations and account development
? Supporting order processing and contributing to weekly planning sessions
? Actively participating in internal discussions to share knowledge and best practices
What we are looking for:
? Previously worked as an Inside Sales Representative, Internal Sales Executive, Inside Sales Executive, Inside Sales Manager, Internal Account Manager, Internal Sales Representative, Business Development Manager, IT Sales Executive, IT Account Manager, Reseller Account Manager, Channel Sales Executive, Channel Sales Manager, Inside Partner Account Manager, Sales Account Manager (Reseller), Technical Internal Sales Representative or in a similar role.
? At least 5 years experience in in the IT Reselling industry (not Distribution).
? Have pre-established client base that can be actively brought into the role.
? Excellent communication and negotiation skills.
? Strong organisational and time management abilities.
? Skilled in Microsoft Office and modern productivity tools.
Apply now for this exceptional Account Manageropportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role....Read more...
Efficiently responding to both internal and external enquiries, this may include processing sales orders and generating purchase orders in a timely manner.
Maintain accurate sales data contained within CRM and other portals, ensuring accurate customer and vendor information captured, including but not limited to leads, contacts, accounts and opportunities.
Research opportunities using the internet and other sources.
Engage with prospective customers through multiple communication channels, including digital marketing campaigns, to drive awareness.
Drive new business by making outbound sales calls, effectively presenting Academia products and services to prospective customers.
Campaign follow-up activities, this may include sending information and arranging meetings.
Prepare small sales quotations for customers.
Preparation and coordination of sales and marketing materials and collateral.
Attend local networking, industry and training events.
Manage LinkedIn connections and develop your own professional network.
Training:Group training session ae delivered in the office or via Teams (Hybrid). Apprenticeship training takes place at least every 2 weeks.Training Outcome:
Account manager
Business development
Employer Description:Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We’re not just a supplier; we’re a trusted partner for thousands of clients.
Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Our customers IT success is our business.
Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.
Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.
Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.Working Hours :Monday to Friday 08:30 to 17:00 with 1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Within the Landside there will be various requirements to fulfil requests from vessels and landside customers. Below is a list of possible jobs which would more than likely be required on a weekly basis:
Key Responsibilities
Service Coordination: Act as a first point of contact for service requests, ensuring prompt communication and task delegation.
Financial Administration: Assist with billing, invoicing, purchasing, and expense tracking across departments.
System Management: Help maintain internal systems such as asset management, waste recording, and compliance documentation.
Operational Support: Liaise with contractors, manage filing systems, and support logistical tasks like ordering labour and materials.
Health & Safety Compliance: Work within key safety frameworks including the Health and Safety at Work Act and Docks Regulations.
Training & Development: Participate in ongoing learning and support port operations flexibly, including outside standard hours.Training:While employed, you’ll complete the Business Administrator Level 3 Apprenticeship through Weymouth College. This course includes:
One day per week college attendance.Training in communication, project coordination, and business operations.A duration of approximately 15 months plus end-point assessment.Training Outcome:Following completion of the apprenticeship the right candidate may be offered a position as a permanent member of staff.Employer Description:Portland Port, located on the south coast of Dorset, is a privately owned commercial port that plays a vital role in the UK’s maritime infrastructure. Originally a Royal Navy base, it has evolved into a thriving multi-use facility supporting a wide range of operations.
The port’s core business includes marine services such as cruise ship berthing, bunkering, ship-to-ship transfers, and vessel maintenance. It offers 24/7 access to deep, sheltered waters close to major shipping lanes, making it ideal for both commercial and defence-related maritime traffic.
Portland Port also hosts a variety of industrial tenants, including fuel storage and distribution, cement and feed import terminals, and ship repair services. It supports infrastructure and energy projects, including the proposed Powerfuel Portland Energy Recovery Facility, which aims to generate electricity and potentially supply shore power to vessels.
The port operates under strict safety and environmental regulations, including COMAH and licences for handling hazardous materials. It is also a key economic contributor to the local area, employing over 50 staff directly and supporting hundreds more through its tenants. With a strong focus on sustainability and community engagement, Portland Port continues to expand its role in commercial, defence, and clean energy sectors.Working Hours :Monday - Friday 08.30- 17.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure.
Support the ICT service to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloudservices that is required to deliver and support the information systems needs of an organisation.
Assist in installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation.
Participate in the rollout of new technologies and upgrades.
Maintain accurate documentation of systems, procedures, and configurations.
Provide first-line support to internal users, escalating issues when necessary.
Learn and apply best practices in cybersecurity, data protection, and IT service management.
Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service.
Supporting a high standard of customer care, dealing with customers in person, by email and on the telephone, developing strong working relationships with system users allowing solutions to be developed in close collaboration.
Training:
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification
Workplace Learning
Provided with a 1:1 Tutor
Block Delivery - Virtual workshops
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the IT Service and across the Council
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :Monday - Friday, 9.00am - 5.00pm. Flexible working hours, including homework (subject to the needs of the role). The role may on occasion require working outside the flexible working hours to support service delivery.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
First line desktop support to internal colleagues
PC & Laptop software build, configuration & repair
IT Peripheral support, setup & configuration.
Software loading & configuration
Application support: Microsoft Office, CRM & Finance systems
Support of LAN & WiFi networks
Support of fixed line & mobile telephony
Procurement of IT equipment
Escalation of issues & communications with third party service providers
Support of internal IT & System projects
Enforcement of IT policies & Information Security practices
Training:Information Communication Technician Level 3 Apprenticeship Standard:
Qualification together with on site training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage)
There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Progression onto 2nd line duties and exposure to greater levels of responsibility and learning. Learning through involvement in other project areas. Potential for full time employment after apprenticeship completion.Employer Description:Slicker Recycling is the UK’s leading specialist in sustainable waste management, proudly serving over 30,000 customers nationwide. With a strong focus on innovation and environmental responsibility, Slicker transforms waste oil and other hazardous materials into valuable resources through cutting-edge recycling technologies. Their state-of-the-art re-refinery reduces carbon emissions by over 30%, supporting a true circular economy. Backed by a dedicated team and a nationwide fleet, Slicker delivers reliable, compliant, and eco-friendly solutions that help businesses meet their green goals — all while working toward a zero-waste-to-landfill future. Working Hours :Monday - Friday, shifts TBC.Skills: IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Each day will bring new experiences, as it is situated in a dynamic and rapidly changing environment
The apprentice will spend time on a computer, training and gaining knowledge about the various units and compartments
They will take physical plans and digitize them using the computer
Following this, they will send these plans via email to trade customers, including all necessary drawings and summaries of doors
After the customer has approved and signed off on the project, they will prepare the required documentation for the factory
A kit list will also be compiled for the job, specifying the amount of board that needs to be ordered
It is essential to follow a board and tape management system during this process
The apprentice will then operate the CNC machine to manufacture the job, making it ready for assembly
This will involve edging the job with an edge bander
Ultimately, they will transfer the job to the next production stage for assembly
Training:
The apprentice will be based in the factory 4 days a week and in college one day a week
Training Outcome:
There is an opportunity for a full-time job after the training is complete
Employer Description:We are a family run company who have been in business for 20 years. We manufacture kitchens, bedrooms, bathrooms and media walls.Working Hours :Days to be confirmed
8.00am- 4:30pm with the chance of overtimeSkills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Problem solving skills....Read more...
Provide first-line technical support via phone, email, and in person.
Assist with diagnosing and resolving hardware, software, and network issues.
Set up and configure new equipment including PCs, laptops, and mobile devices.
Support users with password resets, software installations, and system access.
Maintain accurate documentation of support requests using the helpdesk ticketing system.
Help with routine maintenance tasks such as updates, patching, and backups.
Assist with onboarding and off-boarding processes for staff.
Support IT projects, including upgrades and equipment rollouts.
Follow company policies and procedures related to IT security and data protection.
Training:
You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning.
Support will be provided for both your academic and professional development.
Training Outcome:
Upon successful completion of the apprenticeship, there will be potential career progression opportunities within the organisation.
Employer Description:The UK Column is an independent news organisation founded in 2006 by Brian Gerrish, our co-editor. Established with no financial backing or external investment, the UK Column remains completely independent of any advertisers, foundations and political parties. All of our funding comes from our viewers, listeners and readers who support us through memberships and donations.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Computer Hardware & Software,Time Management....Read more...
As an apprentice, you’ll work alongside experienced IT professionals to deliver remote and onsite technical support, maintain systems, and assist with installations and upgrades. You’ll be exposed to a variety of technologies including cloud services, networking, cybersecurity, and remote monitoring tools.
Duties of the role include:
Acting as the first point of contact for client issues (support tickets) via email, phone and in person
Capturing and recording information required in order to correctly prioritise tickets
Resolving technical tickets from our office-based Service desk and on customer sites
Escalate tickets to the next line within the SLAs
Communicating ticket progress with the customer contact
Advise and adhere to recommended security guidelines
Achieving training goals set by your line manager in your Personal Development Plan
Update and maintain documentation
Training:
Qualification: Information Communications Technician Apprenticeship Standard Level 3
Delivery model and duration: Training will be delivered both in the college and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting businesses, charities, and schools across the UK. Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.Working Hours :Monday to Friday, 08:30am to 17:30pm.
One-hour unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Job Description:
Are you passionate about technology risk and governance? Core-Asset Consulting is partnering with a leading UK-based financial services organisation to recruit an experienced IT Risk Analyst.
This is an exciting opportunity to join a highly collaborative risk and compliance team, playing a key role in embedding effective risk management practices across a growing and dynamic business.
Essential Skills/Experience:
Prior experience working in a risk-based role within financial services
Understanding of IT risk frameworks and control environments
Knowledge of risk methodologies such as RCSA, KRI/KCI design and incident/root cause analysis
Solid grasp of cyber/information security concepts and controls
Familiarity with frameworks such as ISO 27001, NIST, or similar
Strong stakeholder engagement and communication skills, including the ability to explain technical risk concepts to non-technical audiences
Proficiency with Microsoft Office tools (Excel, Word, PowerPoint)
Working knowledge of UK regulatory standards (e.g., FCA, GDPR, Consumer Duty)
Experience supporting or engaging with internal audit functions
Certifications such as CompTIA Security+, CISA, CISSP, CISM or CRISC (or studying towards)
Exposure to technology change risk assessments and remediation planning
Core Responsibilities:
Facilitate IT and business risk assessments and control testing exercises
Maintain and update risk and control registers
Support the design and tracking of key risk indicators (KRIs) and key control indicators (KCIs)
Assist in the review and validation of root cause analysis from risk events and incidents
Monitor and report on remediation plans and internal loss events
Support IT risk dashboards, reporting packs, and regulatory insights for senior stakeholders
Contribute to the development of a strong risk culture across the organisation
Collaborate with internal teams to oversee the risk impact of technology change programmes
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16145
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Regulatory Affairs and Quality Assurance Assistant – Medical Devices - Cambridge
Due to the growth of a medical devices company based in Cambridge, there is need for a new Regulatory Affairs and Quality Assurance Assistant to work with and support the company’s Quality Assurance and Regulatory Affairs Manager. The team provide quality assurance and regulatory affairs advise on the creation of new products and the improvement of existing technologies.
It would be highly advantageous if you have knowledge of design processes, but it’s not essential. This team does not just fill out quality assurance and regulatory documents; this is a team where they will be very involved with the R&D team, providing vital advice on the creation of medical devices, and ensuring the team operates within the FDA 510k, ISO 13485, and FDA 21 CFR Part 820 standards.
It would be ideal if you have both quality assurance and regulatory affairs knowledge. However, people have moved into this role from either regulatory affairs or quality assurance background, but with a general knowledge in the other side.
It is essential that you have medical devices knowledge, especially ISO 13485 and FDA 510k knowledge. Although writing submissions will not be a major part of your role, you will relay information to the teams responsible for this, so ideally you will have done this in the past or at least assisted.
Ideally, you will have QMS experience. If you do have this knowledge, I would advise making it clear on your CV as this is highly desirable in this role.
The products this company has been developing are industry-changing and will improve the lives of people around the world.
It is expected that you would hold a 1st or 2:1 degree within an engineering or sciences discipline along with some experience within regulatory affairs or quality assurance. Although experience working within a medical devices R&D or design team is more important than education.
This is a growing company; due to this, they offer career progression, excellent salary, benefits package, the chance to work on life-improving devices, and share options.
If you have regulatory affairs knowledge in the medical devices sector and are looking for a challenging role, then apply now.
I expect a lot of interest in this role, and the company are looking to recruit quickly. So, if you are interested in this role, I suggest applying immediately or risk missing out.
For more information, please feel free to call Andrew Welsh, Director of Medical Devices recruitment, Science recruitment and Biotech recruitment specialists Newton Colmore Consulting, on +44 121 268 2240 or make an application, and one of our team at Newton Colmore Consulting will contact you.....Read more...
