Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
Log and document incidents and service requests accurately in the IT service management system.
Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
Install and configure new user devices, such as desktops, laptops, and phones.
Perform routine maintenance checks on equipment and systems to ensure functionality.
Support onboarding of new employees by setting up accounts, devices, and access rights.
Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training:
Level 3 Information Communication Technician Apprenticeship.
All training will take place at our head office in Doxford Park.
Training Outcome:After successful completion of the apprenticeship, we would look to move the individual into a permanent 1st line support engineer role within the business.Employer Description:Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.Working Hours :9.00am - 5.30pm, Monday to Thursday.
9.00am - 3.00pm, Friday.
Subject to change as the business requires.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Answer calls and provide excellent customer support
Process orders accurately and efficiently
Reply to customer messages and resolve inquiries in a timely manner
Manage customer feedback professionally
Ensure all products are in stock and listed correctly to maximise sales
Maintain and update drop-ship product listings with accurate delivery times
Support the team with other essential business tasks as needed
Training:IT Technical Salesperson Level 3 Apprenticeship Standard:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 4.00pm.Skills: IT skills....Read more...
Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the Company via the Service Now portal, remotely and face to face.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Respond to telephone calls, emails and Service Now requests for technical support
Create, track and monitor problems to ensure timely resolution
Escalate issues to the appropriate group when needed
Identify, research and resolve problems reported by end-users
Support Aptos Retail POS System
Write tickets and assign jobs to the appropriate IT personnel
Administer user accounts
Install, configure and troubleshoot hardware and software, including portable and handheld devices
Document procedures in order to use them in our knowledge base
Own issues until job completion
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:Our product reaches consumers through our strong domestic wholesale footprint, from department to athletic and specialty stores.
Approximately 5,300 company- and third-party-owned retail stores worldwide. And the international market, our highest growth
category and over half of our total business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Positive attitude,Motivated,Troubleshooting,Proficiency in all Windows....Read more...
Respond to user enquiries and provide technical assistance, troubleshooting hardware and software issues, both in person and remotely
Assist in the installation and configuration of computer hardware, software, and networking equipment under the guidance of senior technicians
Collaborate with the IT team to develop and maintain documentation, including system configurations, user manuals, and troubleshooting guides
Participate in technology-related projects, contributing to the design, implementation, and testing of new systems and solutions. (Projects include: Windows 11 migration and managing upgrade of WIFI networks across 18 Truck centres)
Stay updated with emerging technologies and industry trends to provide recommendations for improving IT infrastructure efficiency and effectiveness
Manage technical administration and authorisation for new starters and leavers in a timely manner for all local and group IT systems
Training:This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.
The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
Network Engineer
Software Engineer
IT Consultant
Data Analyst
This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.
Who it’s a good fit for?
New staff focusing on a plan to pursue a career associated with the technical department of the business
Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
Existing staff who would benefit from a comprehensive personal development plan to advance their skills to a higher level
As part of their programme, learners will complete:
Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.
Microsoft Azure Certification:
As part of the professional practice, learners will be able to access Cloud Academy resources, which will prepare them for taking official Microsoft certifications.
An example route of this, for Data Analysts, would be for learners to complete the Microsoft Azure Fundamentals course in Level 4 and then the Microsoft Data Engineering on Microsoft Azure at Level 5. Completion of both these exams would result in the learners completing the Microsoft learning journey of Microsoft Certified Azure Data Engineer Associate.
At Level 6 there will be additional Microsoft preparation content available if the learner and employer feel that there is a specific need.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Volvo Trucks is a world-leading truck manufacturer, committed to driving progress and shaping the future landscape of sustainable transport. At Volvo Trucks, we lead the way in transport innovation and safety. From delivering cutting-edge technology to ensuring our vehicles set the benchmark for sustainability and performance, we are shaping the future of the industry. Our dedication to excellence has been recognised globally: the Volvo FM and Volvo FH Aero scored the maximum five stars in Euro NCAP’s first truck safety assessment and were honoured with the City Safe award.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills....Read more...
Strong desire in IT with a willingness to learn and improve
Good communication
Good people skills
Good organisation skills
Able to work in a team and on your own initiative
Have a can-do attitude with an enthusiastic approach to work
Excellent attention to detail
Able to gather, evaluate, interpret and communicate information
Able to work in a safe manner
Training:
Information Communications Technician Level 3 (A level)
Typical duration: 18 months
Apprenticeship standard
Dedicated Performance Coach
Remote training
Training Outcome:Full Time IT Technician position after successful apprenticeship. Employer Description:Intersurgical was formed in 1982 in the UK and started with a modest range of respiratory products. Since its inception, the company has continued to grow and develop and today is the respiratory care specialist in airway management, anaesthesia, critical care and oxygen & aerosol therapy.Working Hours :Monday to Thursday, 08:30 - 17:00.
Lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
We are looking for someone who:
Demonstrates a cheerful, enthusiastic, and highly motivated approach to working with children.
Maintains a caring and supportive attitude.
Works independently and collaboratively, using initiative in various situations.
Possesses excellent communication skills, engaging confidently with children, staff, and parents.
Has an understanding of classroom roles and responsibilities, supporting pupils with their learning.
Is eager to develop skills, learn on the job, and embrace new challenges.
Training Outcome:Teaching Assistant.Employer Description:Balmoral Learning Trust has a clear vision which it applies to everything it does, its purpose is to create opportunity through collaboration, celebrating the prospects and the potential that can be found in our community though our aim to achieve learning and excellence for all.
East Herrington Primary Academy is a vibrant, welcoming and inclusive school, renowned for its strong sense of community and commitment to excellence. We foster an environment where both staff and pupils thrive, promoting collaboration, innovation, and the highest standards of achievement.Working Hours :Monday - Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Initiative,Patience....Read more...
Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work
Monitoring and updating the service desk ticket system
Diagnosing issues and performing first time fixes where possible
Managing fixes and repairs/replacements for faulty IT equipment
Advising customers appropriately and communicating regularly regarding open tickets
Working with 2nd and 3rd line support teams to deliver support to customers
Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc.
Administration of Active Directory, Exchange, Microsoft365
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:SupportDesk UK is a dedicated Information and Communications Technology (ICT) support company based near Manchester Airport. It was established to support the increasing client base of its sister company NAS UK Ltd.Working Hours :Monday to Friday
8:30am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Desire to learn new skills....Read more...
A broad range of accounting and finance tasks will be undertaken, providing experience across our activities.
Tasks at some point would include:
Processing purchase Ledger invoices
Supplier payments
Reconciling suppler statements
Maintaining supplier records
Sales invoicing
Credit control
Maintaining customer records
Processing company credit card statements
Processing staff expenses
Matching the bank feeds
Month-end journals
Dealing with intercompany management charges
Understanding the various accounting software in use
Assisting in tracking project budgets and expenditures
General admin, including a lot of ad-hoc duties, assisting the owners in both administration, finance and other duties, getting to really know the business, including
Providing occasional cover on the telephone
Helping prepare cost reports for ongoing projects
Supporting project managers with financial documentation and updates
Maintaining project files including contracts, purchase orders, and milestone payments
Coordinating with suppliers and subcontractors for project-related billing
Training:You will undertake the “Accounts / Finance Assistant” Apprenticeship (an Intermediate Apprenticeship in Accounting), with full support from Accountancy Learning as part of their Flexible Apprenticeship Programme.
Assessment will be by an “End Point Assessment”, which will include the following two elements:
A Structured Interview. This will consist of 10 questions asked by an AAT Independent Assessor. It will last 60 minutes and will be performed remotely via the AAT online video portal. The questions will allow you to display the knowledge and experience you have obtained during your apprenticeship. You will build a portfolio of reflections and product evidence that will be used to support your answers to these 10 questions.
An In-tray Test. This will be undertaken under exam conditions and will last 105 minutes. It will be based on what you have studied in your AAT Level 2 Certificate in Accounting.
Successful completion of the AAT (Level 2) Foundation Certificate in Accounting is a mandatory element of the Accounts / Finance Assistant Apprenticeship. Your Apprenticeship will therefore include formal studies towards this qualification.
It is anticipated that your apprenticeship duration will be for 15 months, although earlier completion is possible, provided the duration exceeds one year and a week.
You will receive support from both the employer and the training provider, to complete and achieve your Apprenticeship and will be given time to study during the week on a day-release basis. As you are working towards a professional qualification, it is also expected that you will continue your studies outside of normal office hours.
As you learn more in both the office and in your studies, your responsibilities, and the variety of tasks you undertake, are expected to increase.Training Outcome:We see this position as a stepping stone for an ambitious candidate to kick-start their career in the accountancy profession or in business in general.Employer Description:House of Play has been manufacturing indoor playground equipment, soft play, sensory equipment, trampoline parks and other specialist leisure equipment since 1994 from its factory base in Doncaster, UK and continues to play a key role in the leisure products industry as it grows globally.
Inspired by the rising need for children’s’ play equipment that would promote growth and learning without making play boring, we thought of coming up with customised leisure products that every child will find interesting! We understand how beneficial playing is to children; that’s why we design our play products in such a way that will turn every playtime into an adventure.
For over 25 years, House of Play has been the leading the way for leisure equipment suppliers, investing and developing new cutting-edge design technologies and manufacturing techniques to offer our clients the best possible indoor play equipment and the best possible price without compromising on quality – it is this rationale that has seen us install in excess of 1000 play frames worldwide.
We continue to build our company reputation recognising innovative design, quality product meeting the latest health and safety standards and play equipment reliability is fundamental to meeting our customer aspirations.
Globally, we take our British values and build our network of agents and distributors to further promote our Global supply position, always conscious of our ‘hand crafted in Britain’ badge that is associated with House of Play and the highest quality indoor play equipment.
Basic vacancy details
Accounts / Finance Assistant
Working alongside the owner the apprentice will learn all aspects of a busy finance function, including; bookkeeping, financial reporting, invoicing, credit control, office administration as well as getting to know all aspects of the business.
This is a great opportunity to take the first step on your career and also to become an intregral part of a growing and ambitious business.
Via GOV.UK website Yes
Via Employer Website
Training details
Standard
Accounts / Finance Assistant (Intermediate)
You will undertake the “Accounts / Finance Assistant” Apprenticeship (an Intermediate Apprenticeship in Accounting), with full support from Accountancy Learning as part of their Flexible Apprenticeship Programme.
Assessment will be by an “End Point Assessment”, which will include the following two elements:
• A Structured Interview. This will consist of 10 questions asked by an AAT Independent Assessor. It will last 60 minutes and will be performed remotely via the AAT on-line video portal. The questions will allowing you to to display the knowledge and experience you have obtained over your apprenticeship. You will build a Portfolio of reflections and product evidence that will be used to support your answers to these 10 questions.
• An In-tray Test. This will be undertaken under exam conditions and will last 105 minutes. It will be based on what you have studied in your AAT Level 2 Certificate in Accounting.
Successful completion of the AAT (Level 2) Foundation Certificate in Accounting is a mandatory element of the Accounts / Finance Assistant Apprenticeship. Your Apprenticeship will therefore include formal studies towards this qualification. It is anticipated that your apprenticeship duration will be for 15 months, although earlier completion is possible, provided the duration exceeds one year and a week.
You will receive support from both the employer, and the training provider, to complete and achieve your Apprenticeship and will be given time to study during the week on a day release basis. As you are working towards a professional qualification, it is also expected that you will continue your studies outside of normal office hours.
As you learn more in both the office and in your studies your responsibilities, and the variety of tasks you undertake, are expected to increase.Working Hours :Monday to Friday between 9.00am to 5.30pm.Skills: IT skills,Attention to detail,Customer care skills,Team working,Accurate,Highly competent Excel skills,Flexible....Read more...
IT Director – Fast Casual RestaurantsLocation: USSalary: $200,000-250,000 DOE (Benefits PTO and more!)The Client:Our client is an established fast-casual concept with multiple locations across the globe. Their mission is to provide their customers with fresh products to fuel a healthy lifestyle. They use the best ingredients available and take pride in how they treat their customers, their people, and our planet.The Role:The Information Technology Director is accountable for the successful management of information technology projects, including enhancements to existing systems and applications and the design and development of new systems. This position requires the ability to actively engage, coordinate and manage vendors and IT resources to ensure successful project implementation. This role will involve hands-on support throughout our existing restaurants and all-new restaurants that will be opening.
Work with the COO and Director of Operations to create IT policy, strategy and implement infrastructureManage and oversee all tech-related vendorsMaintain tech budgetReview all existing technology and operations hardware for rapid growth and automation, with a focus on third party integration, Toast integration, and Lunch Box.Oversee code requirements, run cables, install tech for existing and new restaurant openingsManage daily operations for tech and delivery, with focus on improving pick-up and delivery in store
Requirements:
Knowledge and experience of Toast POSKnowledge of Cogswell and third-party integrationsKnowledge of IT applications, processes, and softwareSense of urgency to respond to all restaurant related operational issues, in person and through emailAbility to travel to different locationsWilling to work and or be on call, nights, weekends, and holidays as needed
Please send your resume in to Sharlene today. Shortlisted candidates will be contacted quickly. sharlene@corecruitment.com....Read more...
Provide 1st line support for the Service Desk
Work on support tickets and provide project support to senior engineers
Assisting the setup of desktops & laptops
Dealing with ticket queries including password resets, new user requests and fault logging
Assisting with infrastructure refreshes
Telephony rollouts
Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
Liaise with internal customers to ensure that services are being delivered
Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates
Training:Information Communications Technician Level 3 Apprenticeship Standard:
Your training will be delivered in 2-day blocks every 4-6 weeks, this will be in our online classrooms
You will be working with a specialist coach from Baltic Apprenticeships
Training Outcome:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Aspire Technology Solutions are looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices at Pipewell Quay on Gateshead’s Quayside. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.
Baltic Apprenticeships have teamed up with Aspire Technology Solutions to offer a free, exclusive IT Bootcamp! Bootcamp attendees are offered a guaranteed interview. Please apply for more details.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
You’ll work with our teams from different areas of the business to check we’re following internal processes and not leaving ourselves open to risk. Think of it as being part detective and part quality checker – making sure everything runs smoothly and nothing slips through the cracks.
This role is part of our Internal Audit and Risk Function – focussing on how we operate, not financial accounting. It’s perfect if you’re curious, organised and want to understand how the different parts of a business come together.
At Yorkshire Housing, we’re all about investing in future talent! This apprenticeship is your chance to gain essential skills while getting hands-on experience in Risk and Internal Audit. It’s a great opportunity to kickstart your career while making a real difference to the future of housing!
You’ll be working with our friendly and knowledgeable team, who’ll support, guide, and mentor you as you grow your skills and experience. Whether it’s helping to gather responses to internal audit recommendations or pulling together information for reports, you’ll get a bird’s-eye view of how our business operates. You’ll also see how all our teams work together to ensure our customers have a place they’re proud to call home.
Here’s what else you’ll be getting up to:
Organising and coordinating risk meetings
Taking notes in meetings and helping keep risk registers updated
Supporting the internal audit programme
Assisting with meeting preparation and follow-ups
Gathering information for risk and assurance reports
Helping monitor shared email inboxes
Providing figures for monthly reports
Work towards Business Adninistrator Level 3 qualification
Training:At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As a Business Administrator Apprentice, you’ll play a key role in making this happen. Training Outcome:At the end of your apprenticeship, we’ll strive to work together to support you into a progression role.Employer Description:At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Multi-Trade Apprentice you’ll play a key role in making this happen.Working Hours :Monday- Friday - 7 hours per day, start and finish times to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Driven and self-motivated,Can manage own workload,Methodical approach to work,A passion to learn and apply,Strong communication skills,Excellent teamwork skills....Read more...
A Typical Day In The Job:
Monitor, maintain, and repair a wide range of PCs, printers, and peripherals.
Diagnose and resolve hardware and software faults under guidance.
Install and configure new IT equipment and follow standard build procedures.
Maintain accurate records of hardware, repairs, and inventory.
Provide first-line support to staff and students, escalating issues where necessary.
Perform user account maintenance tasks, including password resets and access permissions.
Install and maintain standard network cabling and ensure connections are secure.
Support backup, virus protection, and security procedures.
Training:Online with a qualified coach.Training Outcome:Potential for a full-time job role upon completion.Employer Description:Stamford Park Trust is a forward-thinking multi-academy trust, dedicated to delivering high-quality education across its schools. We are committed to developing our staff and creating opportunities for learning and growth. With a collaborative and innovative environment, the Trust provides an exciting platform for individuals seeking a future in IT and education.Working Hours :Working Hours: Monday to Friday, 8:30AM – 4:30PM.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience....Read more...
Resolve first-line IT support queries including password resets, MFA setup, and student account management using the ManageEngine Service Desk platform
Respond to incidents according to SLA guidelines (Red/Amber/Green) and the Trust’s priority matrix
Manage file server permissions and process security access requests
Use Active Directory and Microsoft/Azure admin tools to manage accounts and permissions
Configure, upgrade, and install hardware (desktops, laptops, printers, phones) for new starters
Deploy and monitor devices across wired and wireless networks
Support scheduled and ad-hoc system upgrades across school sites
Training:
IT Solutions Technician Level 3 Apprenticeahip Standard
Online with qualified trainers
Training Outcome:
Potential full time role upon completion
Employer Description:Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our StoryWorking Hours :Monday - Friday, 8.30am - 4.30pm (All Year Round)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Assist with the planning, scheduling, and tracking of project activities.
Help prepare and maintain project documentation, reports, and presentations.
Coordinate meetings, take minutes, and follow up on action items.
Support communication between team members, partners, and clients.
Monitor project progress and help identify issues or risks.
Maintain project files and ensure information is accurate and up to date.
Use project management tools and software (e.g., In-House CRM System, Microsoft In-Built Functions)
Learn and apply project coordination best practices throughout your apprenticeship.
Develop client and partner relationships.
Training Outcome:The successful candidate may be offered full-time employment.Employer Description:We believe every entrepreneur and business owner should invest in smart IT infrastructure. The old way of acquiring tech for your business, piece by piece, just doesn’t work - it’s time consuming and produces far from optimal results. We’ll take care of your IT conundrums so you can run and develop your business more efficiently.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Time management,Understanding of Microsoft....Read more...
I.T. Apprenticeship Role with ECC June 2025 As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers. We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly, Carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs. Ultimately we’ll work to promote you through the ranks of 1 st , 2 nd and third line support! Our customers are supported from 8:30am – 6:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu. In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCE Grade A-C level in both English and maths.Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8 am-5 pm pm Monday-FridaySkills: Communication skills,IT skills....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Daily checking and backing up of servers
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Updating pages on school-controlled websites where required
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations
Training:Level 3 IT Support Technician, delivered by United Apprenticeships.
The apprentice will complete training on the job from The Hurlingham Academy, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face to face conferences.Training Outcome:On successful completion the apprentice will be qualified as a Level 3 IT Support Technician which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications. Employer Description:The Hurlingham Academy is a very special community.
Ofsted officially recognised our mixed comprehensive school as ‘outstanding’ in March 2024 and inspectors saw that ‘pupils behave exceptionally well and achieve highly.’ Our GCSE results consistently place us in the top 5 United Learning academies and our students have made ‘well above average’ progress for the last six years. This year, a tremendous 85% of students achieved a grade 4 or above in English and maths, with 75% achieving grade 5 or above in the two subjects. At the higher levels, 41% of all students achieved a grade 7 or above in English and maths.
These tremendous results are due to the unique culture that has developed at The Hurlingham Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child and embedding a culture in which every single child matters and must be supported to achieve their full potential. 42% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most economically needy students achieve the best GCSE results possible.
At The Hurlingham Academy, we strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love each subject and enjoy their learning.
Our staff body is a collaborative, close-knit and diverse community that learns together, has fun together and continues on our journey towards all-round excellence for each individual student, year after year. Our staff feel empowered, supported and are provided with the highest-quality professional development.
As part of United Learning, staff at The Hurlingham Academy enjoy enhanced rates of pay, additional planning days, shared curriculum resources, access to subject advisers and networks, 20% PPA time across an average working week, enhanced parental leave, wellbeing support, access to free and confidential counselling support, an excellent CPD offer and career progression opportunities within school clusters.
The Hurlingham Academy is located in Fulham, West London, just 10 minutes from Parsons Green tube station and within a stone’s throw of the River Thames. We welcome visits from prospective applicants.Working Hours :Monday - Friday, 8.10am - 4.10pm. Term time only.Skills: Communication skills,Organisation skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Literacy Skills,Ability to self evaluate,Self-motivated,Flexible approach,Willingness to travel....Read more...
Dealing with enquiries over the telephone and by email.
Allocating enquiries.
Providing feedback to customers.
Excellent introduction to a customer service role where skills are transferable. There will also be a career path for the successful candidate.
Training Outcome:It is anticipated that, upon successful completion of the Apprenticeship, and assuming good performance, that a permanent position will be available. Employer Description:Financial ServicesWorking Hours :Monday - Friday, 9am - 5pm.Skills: Communication skills,IT skills,Phone etiquette....Read more...
.NET Developer - Global Phenomenon – Blackburn, Lancashire
(Tech stack: .NET Developer, .NET 9, C#, Azure, Angular 19, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Engineer, Architect, .NET Developer)
Our client has created a global phenomenon, connecting people online to unique travel experiences, in more than 60,000 cities and 180 countries. As they approach their 10th anniversary they are looking to produce a revolutionary set of products and services that will transform the travel industry beyond recognition.
For our client, engineering is not just a job but a practice that they want to perfect. They aim to keep their systems modular, their code clean, and their documentation clear, and they follow the idea of leaving things better than how you found it. It is not just about the code — putting the right processes and tools in place to make developers happy and efficient is important to our client because it gives their .NET Developer the time to focus on polishing the product.
Working on a new payment solution, you will be given the opportunity to operate at all levels of the stack: the UIs that allow people all over the world to pay and get paid in their locally preferred methods, the APIs and processor integrations to send payment instructions to their wide network of partners, the offline reporting and reconciliation pipelines that ensure financial data integrity and allow the business to operate, and more.
We are seeking .NET Developer with a strong grasp of object orientated development principles and sound knowledge of: .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. You will receive industry recognized training in all aspects of: .NET 9, Azure, Angular 19, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and MongoDB.
Our client offers a structured career progression programme. It is common place for developers within their firm to receive their first promotion (and pay rise!) within 6 months of joining.
All positions come with the following benefits:
Company shares
Bonus (typically 20%)
Pension (11%)
Private medical healthcare (family plan included)
27 days holiday
Quarterly employee travel coupon
Community involvement (4 hours per month to give back to the community)
Much more...
No global movement springs from individuals. It takes an entire team united behind something big. Together, they work hard, they laugh a lot, they brainstorm nonstop, they use hundreds of Post-Its a week, and they give the best high-fives in town. If you are interested in being a part of this movement please apply today!
Location: Blackburn, Lancashire, UK / Remote Working
Salary: £25,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKNETRECNOIRUKREC....Read more...
.NET Developer - Global Phenomenon – Lincoln
(Tech stack: .NET Developer, .NET 9, C#, Azure, Angular 19, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Engineer, Architect, .NET Developer)
Our client has created a global phenomenon, connecting people online to unique travel experiences, in more than 60,000 cities and 180 countries. As they approach their 10th anniversary they are looking to produce a revolutionary set of products and services that will transform the travel industry beyond recognition.
For our client, engineering is not just a job but a practice that they want to perfect. They aim to keep their systems modular, their code clean, and their documentation clear, and they follow the idea of leaving things better than how you found it. It is not just about the code — putting the right processes and tools in place to make developers happy and efficient is important to our client because it gives their .NET Developer the time to focus on polishing the product.
Working on a new payment solution, you will be given the opportunity to operate at all levels of the stack: the UIs that allow people all over the world to pay and get paid in their locally preferred methods, the APIs and processor integrations to send payment instructions to their wide network of partners, the offline reporting and reconciliation pipelines that ensure financial data integrity and allow the business to operate, and more.
We are seeking .NET Developer with a strong grasp of object orientated development principles and sound knowledge of: .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. You will receive industry recognized training in all aspects of: .NET 9, Azure, Angular 19, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and MongoDB.
Our client offers a structured career progression programme. It is common place for developers within their firm to receive their first promotion (and pay rise!) within 6 months of joining.
All positions come with the following benefits:
Company shares
Bonus (typically 20%)
Pension (11%)
Private medical healthcare (family plan included)
27 days holiday
Quarterly employee travel coupon
Community involvement (4 hours per month to give back to the community)
Much more...
No global movement springs from individuals. It takes an entire team united behind something big. Together, they work hard, they laugh a lot, they brainstorm nonstop, they use hundreds of Post-Its a week, and they give the best high-fives in town. If you are interested in being a part of this movement please apply today!
Location: Lincoln, UK / Remote Working
Salary: £40,000 - £60,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKNETRECNOIRUKREC....Read more...
.NET Developer - Global Phenomenon – Horsham
(Tech stack: .NET Developer, .NET 9, Azure, Angular 19, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Engineer, Architect, .NET Developer)
Our client has created a global phenomenon, connecting people online to unique travel experiences, in more than 60,000 cities and 180 countries. As they approach their 10th anniversary they are looking to produce a revolutionary set of products and services that will transform the travel industry beyond recognition.
For our client, engineering is not just a job but a practice that they want to perfect. They aim to keep their systems modular, their code clean, and their documentation clear, and they follow the idea of leaving things better than how you found it. It is not just about the code — putting the right processes and tools in place to make developers happy and efficient is important to our client because it gives their .NET Developer the time to focus on polishing the product.
Working on a new payment solution, you will be given the opportunity to operate at all levels of the stack: the UIs that allow people all over the world to pay and get paid in their locally preferred methods, the APIs and processor integrations to send payment instructions to their wide network of partners, the offline reporting and reconciliation pipelines that ensure financial data integrity and allow the business to operate, and more.
We are seeking .NET Developer with a strong grasp of object orientated development principles and sound knowledge of: .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. You will receive industry recognized training in all aspects of: .NET 9, Azure, Angular 19, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and MongoDB.
Our client offers a structured career progression programme. It is common place for developers within their firm to receive their first promotion (and pay rise!) within 6 months of joining.
All positions come with the following benefits:
Company shares
Bonus (typically 20%)
Pension (11%)
Private medical healthcare (family plan included)
27 days holiday
Quarterly employee travel coupon
Community involvement (4 hours per month to give back to the community)
Much more...
No global movement springs from individuals. It takes an entire team united behind something big. Together, they work hard, they laugh a lot, they brainstorm nonstop, they use hundreds of Post-Its a week, and they give the best high-fives in town. If you are interested in being a part of this movement please apply today!
Location: Horsham, West Sussex, UK / Remote Working
Salary: £40,000 - £60,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKNETRECNOIRUKREC....Read more...
Seeking an exceptional Framework Bid Writer to join a leading UK consultancy firm specialising in public sector IT solutions and services. Company Overview: This company is a well-established management consultancy focused on delivering IT and business solutions to government bodies and public sector organisations across the UK. With an impressive track record spanning 20 years, they have secured numerous positions on prestigious procurement frameworks, enabling them to provide their expertise to a diverse range of clients. Job Overview: As a Framework Bid Writer, you will play a pivotal role in crafting compelling bids for major government procurement frameworks. These frameworks cover a wide array of areas, including IT software, implementation, support, business consultancy, and management consultancy services. Your primary responsibility will be to develop original and unique responses that showcase the company's capabilities and expertise, ensuring a successful bid outcome. Here's what you'll be doing:Conduct in-depth research and gather comprehensive information to develop knowledgeable and well-crafted bid responsesCollaborate with subject matter experts, both internally and externally, to gather technical and domain-specific insightsCraft clear, concise, and persuasive bid documentation that effectively addresses the requirements set forth by the procurement frameworksIterate and refine bid responses based on constructive feedback to maximise scoring potentialSupport the final bid assembly and submission process, ensuring accuracy and adherence to guidelinesHere are the skills you'll need:Proven expertise in management consultancy, with a strong ability to research and write knowledgeably on diverse subjectsExceptional bid writing skills, with experience in creating high-quality documentation under tight deadlinesBroad knowledge of government and public sector best practices, policies, legislation, and standardsFamiliarity with IT professional services, project lifecycles, and delivery methodologiesStrong analytical and critical thinking abilities to accurately interpret and respond to bid requirementsExcellent communication and interpersonal skills, with the ability to collaborate effectively as part of a teamAttention to detail and a commitment to producing accurate and polished workHere are the benefits of this job:Competitive salary package, including pension and healthcare benefitsOpportunities for professional growth and career advancement in a dynamic industryCollaboration with experienced professionals in a best-in-class consultancy firmExposure to high-profile government procurement frameworks and public sector projectsWork Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Pursuing a career in the public sector IT consultancy industry offers a unique opportunity to contribute to the digital transformation of government services. By leveraging your expertise in bid writing and management consultancy, you can play a crucial role in securing lucrative contracts and delivering innovative solutions that improve the lives of citizens across the UK.....Read more...
IT Security Incident Response Analyst – Solihull
Crimson and IMI have joined forces to build IMI's new security team and we are looking for talented individuals to join us on this exciting journey. If you are passionate about IT security and want to be part of a dynamic team that is shaping the future of security within a successful global company, we want to hear from you!
We are seeking a highly skilled and experienced IT Security Incident Response Analyst to join the team. In this role, you will be responsible for identifying, investigating and responding to security incidents within the organisation. This role involves monitoring security systems, analysing threats, and implementing measures to mitigate risks, ensuing the organisation’s information assets are protected.
The salary on offer for this position will be between £40,000 and £50,000 plus benefits depending on experience.
Key Responsibilities
Respond to and manage cybersecurity incidents, ensuring timely resolution and minimising impact.
Conduct forensic investigations to identify the root cause and extent of breaches.
Develop and implement incident response plans, processes and playbooks.
Collaborate with IT Security team to enhance monitoring and detection capabilities.
Maintain current knowledge of security threats, vulnerabilities and mitigation techniques.
Prepare detailed incident reports and documentation for internal and external stakeholders.
Participate in post-incident reviews to identify lessons learned and improve response strategies.
Conduct regular training and awareness sessions for staff on incident response
Critical Skills for Success
Strong understanding of security technologies and
Experience in incident response and threat
Excellent communication and collaboration
Ability to work in a dynamic and fast-paced
Interested?! Send your up-to-date CV to Emma Siwiki at Crimson for review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
....Read more...
.NET Software Engineer - Global Phenomenon – Munich, Germany
(Tech stack: .NET Software Engineer, .NET 9, C#, Azure, Angular 19, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Our client has created a global phenomenon, connecting people online to unique travel experiences, in more than 60.000 cities and 180 countries. As they approach their 10th anniversary, they are looking to produce a revolutionary set of products and services that will transform the travel industry beyond recognition.
For our client, engineering is not just a job but a practice that they want to perfect. They aim to keep their systems modular, their code clean, and their documentation clear, and they follow the idea of leaving things better than how you found it. It is not just about the code — putting the right processes and tools in place to make developers happy and efficient is important to our client because it gives their .NET Software Engineer the time to focus on polishing the product.
We are seeking .NET Software Engineer with a strong grasp of object orientated development principles and sound knowledge of: .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. You will receive industry recognized training in all aspects of: .NET 9, Azure, Angular 19, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and MongoDB.
Our client offers a structured career progression programme. It is common place for developers within their firm to receive their first promotion (and pay rise!) within 6 months of joining.
All positions come with the following benefits:
Company shares
Bonus (typically 20%)
Quarterly employee travel coupon
Community involvement (4 hours per month to give back to the community)
Much more...
Location: Munich, Germany / Remote Working
Salary: €95.000 - €110.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP2NOIRGERMANYRECNOIREUROPEREC
NC/BK/MUN95110....Read more...
.NET Software Engineer - Global Phenomenon – Ludwigshafen, Germany
(Tech stack: .NET Software Engineer, .NET 9, C#, Azure, Angular 19, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Our client has created a global phenomenon, connecting people online to unique travel experiences, in more than 60.000 cities and 180 countries. As they approach their 10th anniversary, they are looking to produce a revolutionary set of products and services that will transform the travel industry beyond recognition.
For our client, engineering is not just a job but a practice that they want to perfect. They aim to keep their systems modular, their code clean, and their documentation clear, and they follow the idea of leaving things better than how you found it. It is not just about the code — putting the right processes and tools in place to make developers happy and efficient is important to our client because it gives their .NET Software Engineer the time to focus on polishing the product.
We are seeking .NET Software Engineer with a strong grasp of object orientated development principles and sound knowledge of: .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. You will receive industry recognized training in all aspects of: .NET 9, Azure, Angular 19, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and MongoDB.
Our client offers a structured career progression programme. It is common place for developers within their firm to receive their first promotion (and pay rise!) within 6 months of joining.
All positions come with the following benefits:
Company shares
Bonus (typically 20%)
Quarterly employee travel coupon
Community involvement (4 hours per month to give back to the community)
Much more...
Location: Ludwigshafen, Germany / Remote Working
Salary: €65.000 - €85.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP1NOIRGERMANYRECNOIREUROPEREC
NC/BK/LUD6585....Read more...
.NET Software Engineer - Global Phenomenon – Kiel, Germany
(Tech stack: .NET Software Engineer, .NET 9, C#, Azure, Angular 19, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer)
Our client has created a global phenomenon, connecting people online to unique travel experiences, in more than 60.000 cities and 180 countries. As they approach their 10th anniversary, they are looking to produce a revolutionary set of products and services that will transform the travel industry beyond recognition.
For our client, engineering is not just a job but a practice that they want to perfect. They aim to keep their systems modular, their code clean, and their documentation clear, and they follow the idea of leaving things better than how you found it. It is not just about the code — putting the right processes and tools in place to make developers happy and efficient is important to our client because it gives their .NET Software Engineer the time to focus on polishing the product.
We are seeking .NET Software Engineer with a strong grasp of object orientated development principles and sound knowledge of: .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. You will receive industry recognized training in all aspects of: .NET 9, Azure, Angular 19, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and MongoDB.
Our client offers a structured career progression programme. It is common place for developers within their firm to receive their first promotion (and pay rise!) within 6 months of joining.
All positions come with the following benefits:
Company shares
Bonus (typically 20%)
Quarterly employee travel coupon
Community involvement (4 hours per month to give back to the community)
Much more...
Location: Kiel, Germany / Remote Working
Salary: €75.000 - €95.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP2NOIRGERMANYRECNOIREUROPEREC
NC/BK/KIE7595....Read more...
