Apprentice Housing Assistant (Homelessness Services)

Provide a high level of customer service, including having responsibility for a busy frontline reception area Assist support staff and administrative staff with duties across all homelessness services Attend training as required and to obtain an appropriate Level 3 qualification Learn how to provide a high standard of customer service to colleagues and customers Develop positive and effective working relationships with colleagues across the service Maintain records and information, including updating of information databases Gain an overview of the activities involved in supporting a vulnerable customer who has experienced homelessness and assist the support team in delivering those activities Gain an overview of the housing options available to people in Calderdale and appropriate ways of providing housing options information Be trained in the use of the accounts payable system and to assist the administrative officers with processing orders, invoices and payments as well as general administrative duties

Training:

Successful completion of this apprenticeship gives you an accredited level 3 qualification in Housing. 

Workplace learning Provided with a 1:1 tutor Delivery - day release Online interactive workshops

Training Outcome:

At the end of the apprenticeship programme, it is anticipated that you will be employment-ready and will be given the opportunity to apply for any available permanent employment opportunities within housing or across the council.

Employer Description:
Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.

Working Hours :
As a guide, you will be working 37 hours per week, Monday to Friday, 9 am to 5 pm. Flexible working hours, including home-working (subject to the needs of the role).

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Non judgemental