Manage service tickets, ensuring resolution within SLA
Provide technical support for troubleshooting IT-related issues
Assist in implementing IT projects as part of the PMO team
Conduct cyber security awareness campaigns and phishing tests
Maintain IT asset records and ensure data compliance
Collaborate with the tech team to enhance IT policies
Participate in training sessions to develop IT skills
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The apprenticeship is anticipated to last 2 years, with apprentices rotating roles after the first year to balance IT Service and Project experience. Successful candidates will be mentored by senior team members, with the potential for long-term career advancement.Employer Description:Helping Hands is a leading private care provider committed to delivering outstanding care services. Our dedication to innovation and excellence ensures continuous improvement in our operations. We are looking for two motivated IT Apprentices to join our dynamic team and support various technology needs across the organization.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.
You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be inline with current government rates for apprentices.
Example of tasks to be performed
Provide 1st line support to staff via phone and email
Log incoming calls and troubleshoot where possible
Document procedures, information and resolutions to a high standard
Offer administrative support to the IT team
Maintain the company file structure
Report to the IT Manager
Arrange Hardware repairs
Learn company software
Test software
Install software onto hand-held devices and desktop PC’s
Arrange deliveries and collections
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
May lead to a permanent position at the end of the apprenticeship for the right candidate.
Employer Description:We are a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.Working Hours :Monday to Thursday, 9.00am to 5:30pm (1hr lunch). Friday, 9.00am to 5.00pm (30min lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Understanding of SQL,Knowledge of ERP systems,Software development....Read more...
The Engineering Degree Apprenticeship at Weapon Systems UK offers a wide and exciting variety of opportunities in a broad spectrum of engineering disciplines. These varied disciplines will provide you with the opportunity to engage in supporting technical changes to not only our existing product portfolio through analysis, concept design and tests and trials but will also allow you to work on the next generation of weapon platforms for the future battle space.
During your Engineering Degree apprenticeship you will be given visibility of a range of engineering disciplines in which a personal development plan will be created for your learning and development needs associated with your role. This includes bespoke technical training along with engineering placements around the business. The following discipline specific apprenticeship roles are currently available and are supported by an associated level 6 degree apprenticeship:
Electronics
Mechanical
Systems
Software
Product Safety
Drawing Office
Integrate Logistic Support
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
· Take, log and progress tickets on the helpdesk system
· Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
· Hardware and software repairs in a workshop facility
· Carry out network documentation and reporting
· Diagnose and resolving faults in IT equipment
· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
· Install software and hardware including the updating of drivers and antivirus software
· To record and update requests for support and maintenance with feedback to requestors regarding progress
· Provide support for Server based operating systems, desktop and Office 365
· Attend relevant courses in respect of professional development of ICT knowledge
· Undertake small local projects and participate in larger projects under direction
· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
· To undertake any other duties of a similar level and responsibility as may be requiredTraining:You will be completing your L3 ICT Technician Apprenticeship via Remit Training.
Learning will be delivered to you virtually via blended learning model.Training Outcome:
Potentially offered a permanent role
Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, Comms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Providing 1st line technical support and escalating to Level 2 or 3 when needed.Logically troubleshoot, investigate, and escalate live IT issues.Use remote access and VPN tools.Communicate complex issues and situations clearly with team members in verbal and written form.Work with Microsoft Office 365 and Microsoft Windows OS.Demonstrate an ability to learn new technologies and adapt to changing situations.Training:At least 20% of your apprenticeship will be spent on training and study of the knowledge skills and behavious of the standard. For detailed information on this course and what training you can expect please visit the training provider's website; https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1Training Outcome:Potential to progress into a full time job role.Employer Description:Are you an aspiring IT Support Technician! Gardner Systems based in Liverpool has an exciting opportunity for an IT Apprentice to join their team of experts!
Throughout your time at Gardner Systems, you will have a wide range of exciting duties that will ensure you are learning new skills that will allow you to keep updated with forever-changing technology. These duties will include the opportunity to provide 1st line technical support, use remote access and VPN tools, work with Microsoft 365 and Windows OS and so much more.
Gardner Systems began trading in 1985 and like most of their peers at that time they largely supplied IBM and compatible personal computers to a very new market. This activity very soon morphed into peer-to-peer networks and skills in Novell NetWare and Windows NT4.
You will be working with exciting partners such as Microsoft, Lenovo, NETGEAR, Microsoft Azure supporting clients like Eddie Stobart & Vital Energi! There is no better place to kick-start your career and enhance your IT skills!
In this role, you’ll work towards your IT Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.Working Hours :Monday - Friday, 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way
20% of your working week will be spent learning with our partner remotely
Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Under the supervision of our experienced team, you will be required to support our IT/DTS department with daily operations whilst developing technical skills and knowledge. Duties will include:
Technical Support:
Assist in troubleshooting hardware and software issues
Provide first-line support to users, addressing basic IT problem
Set up and configure computer systems and peripherals
Network and Infrastructure:
Help maintain and monitor network systems
Assist in the installation and maintenance of IT equipment
Support the implementation of security measures and updates
General Duties:
Aid in the installation and updating of software applications
Assist in database management and basic programming tasks
Help create and maintain documentation for IT processes and systems
Software and Applications:
Participate in IT projects and initiatives
Attend training sessions and work towards relevant IT certifications
Collaborate with team members and contribute to a positive work environment
Training:Our apprentice will work towards the following qualification:
Information Communication Technician Level 3, this would be the Microsoft Azure Cloud Support Specialist (Level 3) version of the programme with QA
Training Outcome:There will be the opportunity to progress to a higher-level apprenticeship and a permanent role for the right person. Employer Description:Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark.
With 28 years’ experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient.
We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity
We believe in ‘growing your own and developing talent’ and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformationWorking Hours :Working 37.5 hours per week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team Working,Willing to learn,Enthusiasm for technology....Read more...
To provide assistance to the End User Device Engineers delivering technical and user supportTraining will involve working under the supervision of an engineer as directed by the EUC Service Support Manager/Team Leader in the build and commissioning of new and used equipment (workstations, laptops, i Devices, printers). Training will also include the patching of network equipment
To adhere to departmental policies regarding hardware and software inventory, equipment disposal and loan of IT equipment.
Main Duties
Provide technical and user support of existing hardware, software and operating systems in a timely and efficient manner, with support from the EUD engineer and in accordance with the procedures and standards of the department
To ensure users of IT systems & Information adhere to Organisational Policies and procedures, give guidance to users and contribute to these procedures
To advise customers on IT systems
To prioritise tickets logged by the Service Desk team and to resolve incidents and service requests in line with the Service Level Agreements with support from the EUD engineers
Ability to liaise with customers and third-party companies in a professional manner
Responsibilities of the Post Holder
Policy/service development
To contribute to the effective delivery of the Service Delivery function
To gain an understanding of how the department functions by assisting engineers as required whilst gaining knowledge and experience and by undertaking training in the following: - Moving and Handling
Research & Development - Aid in the testing of all new hardware configurations of desktop PCs and new printers, before these are put into use by customers. Pre-tests the latest releases of standard desktop software packages.Training:You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road campus (NG18). This attendance is required during term time only.Training Outcome:Although this role is offered on an initial 22 month fixed term contract there are many opportunities for qualified IT Technicians within the NHS both locally and nationally. This level 3 apprenticeship will give you the entry requirements for further study at university level either through apprenticeships or full time study courses.Employer Description:Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.Working Hours :Monday-Friday 8.30am-4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network
Your technical prowess will shine as you tackle network issues with confidence
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning
The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way
20% of your working week will be spent learning with our partner remotely
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday - Friday, 8.30am - 5.15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
We are seeking a motivated and enthusiastic individual to join our network engineering department as an apprentice.
Responsibilities:
Assist in the installation, configuration, and maintenance of network infrastructure components (routers, switches, firewalls, wireless access points).
Assist in the installation, configuration, and maintenance of VoIP telephony systems (on-premises and cloud-based).
Provide desktop support to end-users, addressing issues related to hardware, software, and connectivity.
Assist with onsite installation of cables and accessories as part of network deployment.
Monitor network performance and troubleshoot issues to ensure uninterrupted operation.
Assist the help desk with resolving IT support tickets when necessary.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowershellTools and technologies learned
Learners will learn to use:
Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux and PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Anglia Computer Solutions Business Ltd provides a broad spectrum of IT support and telecommunication services to small and medium-sized enterprises (SMEs) across Norfolk. We take pride in delivering a comprehensive suite of services, addressing a wide range of technical needs, and tackling problems both big and small for our diverse range of clients.
Our goal is to help businesses operate efficiently and cost-effectively by offering reliable, high-quality technology solutions.Working Hours :9am - 5pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Eagerness to learn....Read more...
Data Extraction & Analysis:
Get hands-on with SQL as you explore databases to gather and organise essential data
Contribute to preparing data for reports, paving the way for key business decisions
Assist in crafting insightful reports and dashboards using Power BI
Reporting & Data Visualisation:
Collaborate with your team to design visually appealing data representations that simplify complex information
Play a role in generating impactful reports for various departments including finance, sales, marketing, and product development
Communication & Stakeholder Support:
Learn the art of translating data insights into plain language for both technical and non-technical audiences
Engage with different teams to understand their data needs and deliver the information they require
Learning & Development:
Participate in training sessions and workshops to polish your skills in SQL, Power BI, and other analytical tools
Be proactive in enhancing your understanding of data analysis techniques
Administrative & Operational Support:
Assist in maintaining data accuracy and consistency across multiple systems
Provide operational support to the data analysis team in ongoing projects
Training:
Data Technician Level 3 Apprenticeship Standard
Training Outcome:
Data Analyst Assistant / Specialist
Employer Description:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Working Hours :Monday - Friday, Hybrid - Tuesday, Wednesday and Thursday in our Nottingham office. Shifts to be confirmed.Skills: IT skills,Attention to detail....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Your duties and responsibilities in this role will consist of:
Assess incoming incidents and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation
Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check
Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives
Training Outcome:The role offers a permanent role upon completion of the apprenticeship depending on performance:
Apprentice Technician
Junior Technician
On Site Technician
Senior Technician/Team Leader
Infrastructure Manager/Service Delivery
Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Hard working,Good team player....Read more...
During your apprenticeship you will:
Gain exposure on the project life cycle from start to finish. Such as getting involved in the design process, where we will teach you to use relevant systems such as CAD
Support undertaking a variety of civil engineering tasks for projects including treatment works, pumping stations and pipelines
Be supported to develop more technical skills, to assist Senior Engineers with report writing, evaluating risks and environmental impact
Help us to problem solve, creating sustainable solutions to support client’s needs
You will work closely with other disciplines within the project team such as mechanical and electrical engineers to ensure that the right solution is being delivered as projects progress.Training:Level 6 Civil Engineer (Degree) Apprenticeship Standard:
Our apprenticeships allow you to learn whilst you earn as you study for an academic qualification
You’ll get the chance to expand your knowledge by attending university where you will gain a BEng Civil Engineering degree
Training Outcome:
Following on from this apprenticeship and completion of your end point assessment, you will progress into an appropriate junior civil engineering role
Employer Description:The Stantec community unites more than 31,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities.
Our teams provide effective and relevant solutions, translating our clients’ vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today’s challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities.
Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn’t exactly align, we encourage you to apply.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will learn technical skills in:
Maths
Health and Safety
Quality control
Timekeeping
Work individually and part of a team
Training:
Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
Level 3 Diploma in Advanced Manufacturing Engineering
Level 3 NVQ in Technical Support
Training Outcome:
The vacancy offers enhancement of skills and qualifications and once qualified, opportunities could arise for progression to higher education and employer promotion
Employer Description:Seta is a long-established, not-for-profit engineering and business training provider based in North East England. We deliver accredited, industry recognised training, including apprenticeships, up to an advanced level. As a Group Training Association, we have years of experience in working with companies in the engineering, manufacturing, process and related sectors.
We are a trusted training provider and have an exceptional track record of delivering for clients across a range of sectors – many of which are global household names - and we provide a launchpad for careers in engineering, manufacturing and related industries. We work with a broad spectrum of companies, from sole traders to multi-nationals.
At Seta, apprentices, course delegates and trainees experience hands-on learning, acquiring practical skills for use in real life, industrial and office working environments. Our apprenticeships cover both engineering and business disciplines.Working Hours :Monday to Thursday, 8.00am to 4.00pm.
Friday, 8.00am to 12:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm....Read more...
Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way. If required, you will also complete Functional Skills in English and maths.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK, should you be the right candidate for an ongoing role.
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
You'll be at the heart of supporting the delivery of our broadcast and communication services, ensuring that our studio and web-based operations run seamlessly without disruption to broadcasts. Working alongside seasoned broadcast professionals, you'll develop a deep understanding of the technical and operational aspects of this fast-paced industry.
Your day-to-day responsibilities may include:
Utilising industry-specific software tools and broadcast equipment to manage media and file assets, ensuring the integrity and security of content
Preparing the technical assembly and set-up for broadcast and communications, including adding subtitles or audio descriptions, and assessing and manipulating audio and video contributions
Monitoring and maintaining consistent transmission and broadcast in line with service-level agreements and organisational targets
Identifying and troubleshooting technical faults, escalating issues to the appropriate personnel as required
Communicating effectively with colleagues, customers, and suppliers to facilitate the smooth delivery of broadcast services
Ensuring a safe and secure working environment, adhering to all health and safety guidelines and reporting any incidents or hazards
Continuously developing your professional competence in broadcast and media systems operations, embracing a willingness to learn new skills
Please note: This role is primarily a support/administration/assistant role. You will not be involved directly in creating content for production.
As a Production Assistant Apprentice, you'll have the opportunity to work in a dynamic, fast-paced environment, gaining exposure to the full end-to-end broadcast workflow, from production to distribution. You'll develop a strong understanding of the regulatory environment, industry standards, and the resources required to deliver exceptional broadcast services.
We welcome individuals from all backgrounds who possess a keen interest in broadcast technology, strong problem-solving abilities, and excellent attention to detail. Effective communication skills, a positive attitude, and a willingness to work collaboratively as part of a team are essential.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the level 3 apprenticeship, Production assistant - screen and audio. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.
You will build your skills over a 18-month period, starting in July. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, hours to be confirmed.
40 hours a week.Skills: Communication skills,Organisation skills,Problem solving skills,Team working....Read more...
Duties:
Add users and remove leavers from Sun and Infor Q&A systems.
Provide general systems support for the London office, including troubleshooting Excel, Infor Q&A, and journal upload issues.
Assist in maintaining and fixing macros to automate repetitive tasks and improve system performance.
Add new items to the Langham Hall custom Ribbon to streamline workflows.
Assist with the mail merge process, particularly with clients, for various functions such as drawdowns, distributions, and equalisation trackers.
Support Systems projects, handling ad-hoc tasks and responding to additional requirements.
Provide first-line support for the wider Sun system across all jurisdictions, resolving data-related and system issues.
Perform Business Unit administration for Sun Teams, ensuring accurate data management.
Maintain and enhance templates within Excel and the Langham Hall Ribbon, focusing on data efficiency.
Update and manage the Systems helpdesk.
Training:Data Technician Level 3 Apprenticeship. If you need to unlock and better communicate the data and technology you have at your disposal, this apprenticeship will help your employees become more data literate to understand insights, create transformation, and give you the competitive edge.
With sharp analysis at its heart, a Kaplan Data Literacy apprenticeship is anything but standard. As well as developing technical skills using a range of core technologies and platforms, we support our learners to weave together the ability to source, analyse, work with data, and generate insights that underpin business decisions.
Our Data Literacy apprenticeship programme integrates five modules of technical training with work-based projects.
This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training. The modules include Microsoft Office Specialist: Training Outcome:Following completion of the Level 3 Data User Apprenticeship a Permanent position may be available..Employer Description:Langham Hall is a partner led professional services firm, established in 2006, that aims to be the mostprofessional global provider of administration and AIFMD services to top tier private equity, real estate,infrastructure and debt funds. We are respected for our judgment and integrity, and to hire and develop ourpeople through active apprenticeship. Working Hours :0900 - 17.30 Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
As an engineer in the Technical Publications and training service you will gain knowledge of engineering subjects; electronic, mechanical and software engineering and integrated logistics support and will also:
Learn key techniques and technologies used in the design and implementation of Thales products
Learn to verify maintenance and operating procedures by assessing on hardware and software equipment
Learn to read and interpret engineering CAD models, drawings and specifications
Gain knowledge of the different disciplines within the Services function and understand how you design equipment for supportability
Gain knowledge and be able use Services tooling and software packages
Learn and maintain knowledge of current industry standards for all service disciplines
Work with customers, including the UK Armed Forces and the MOD, to develop and maintain cutting edge publications, training tools, methods and media
Training:As an Engineering Apprentice you will be enrolled onto the Level 6 Applied Professional Engineering Programme at Warwick University, following the Electrical/Electronic Technical Support pathway. Delivered via a blended learning model, this programme combines the best of both with on campus delivery (6 block weeks per year) plus virtual coaching and online resources. The first two years on programme will be common across all pathways and will provide a broad engineering skill set including mechanical, electrical, electronic, materials and design, plus computational. In Year 3 and Year 4 learners will move to their specialist pathway. For the duration of this 4 year programme you will combine university studies with practical application, working within our Services function.Training Outcome:
A permanent position within Thales
Employer Description:Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.Working Hours :Monday - Friday, working hours to be confirmed with manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
