IT Support Apprentice
Key responsibilities may include:
Provide technical support both internal and external customers remotely and/or face-to-face Establish and diagnose technical problems and faults Apply the appropriate security policies in line with organisational requirements Communicate with all levels of stakeholders, talking them through steps to resolve issues Undertake the relevant processes using tools and technologies to resolve technical issues Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician Resolving system user queries and resolving faults in a helpdesk environmentTraining:
Maths and English Functional Skills Information communication technology Apprenticeship Level 3
Training Outcome:
Possible full-time role at the end of the apprenticeship
Employer Description:
NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.
Working Hours :
Monday to Friday between 8.30am and 5.30pm
Skills:
Team Working,Organisation Skills