To assist and support in the preparation of SQL reports for management, staff and external agencies utilising relevant reporting software and output in an appropriate format.
To be 1st line support for the MIS developer team for users of the Student Records database and others relevant systems.
To assist in the administration and support of Reports and Dashboards used by all stakeholders across the organisation.
To assist with the daily ad-hoc data requests from college database systems.
To assist with relevant validation checks of the Student Records database.
To assist with the development and maintenance of the Student Records database and other systems as appropriate.
To implement basic system administration/housekeeping of the management Information systems.
To work with college staff to enable them to clarify and define their information needs, ensuring that specifications for development provide the required solution.
Process amendments to update the student database.
Any other duties commensurate with the post.
Training Outcome:Employment will be on a fixed term basis for the duration of the apprenticeship. There may be an opportunity for permanent employment following the end of the fixed term period and successful completion of the apprenticeship.Employer Description:Southport Education Group is a group of colleges providing further education to Southport and surrounding areas. There are 2 campuses which serve the area, one primarily focused around A level provision and the other for technical qualifications but some cross over does happen.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Initiative,Interpersonal skills,Ability to work under pressure,Able to prioritise workload,Willingness to work Flexibly,Knowledge in SQL Server,Knowledge in System Design,Passion for data,Positive attitude....Read more...
You will be fully trained to carry out the following main tasks:
Enquiry handling and customer service:
Act as first port of call for all type of enquiries. Respond to emails, phone calls, and other communications following established procedures
Assist in managing course registers for both in-person and online classes and recording attendance
Welcome and assist teachers attending in-person teaching at the Thames Suite. Support teachers delivering online courses
Liaise with Digital Skills teachers and other training providers in the University to arrange courses or talks under the Digital Capabilities programme
Contribute to promoting the Digital Capabilities programme by assisting with newsletters, social media updates, and other communication channels
Monitor user’s additional need requirements and provide support
Financial and administrative:
Help us to ensure that our course and delegate information in our course management system is correct and up to date, in line with our data quality standards
Follow established processes for making administrative arrangements for courses and events (e.g., room booking, signage, catering, travel and accommodation for staff)
Monitor payments, making sure we obtain the information we need on time. Work with the finance team to ensure we receive the money we are expecting
Follow our processes and issue refunds where appropriate
Raise Purchase Orders (e.g., for buying equipment, licences, and training)
Create/update documents that explain how our processes work
Maintain and regularly update mailing lists and expressions of interest
Support for teaching and training services:
Make sure that room, computers, software and equipment comply with our standard checklist and that they are ready when needed (e.g., are the computers and projection screens on? is the right software installed?)
When you identify non-compliant issues take remedial action (e.g., fix the issue directly or contact the technical support team)
Track, audit and keep inventories of licenses and equipment
Learn to install and test basic software, either manually or using systems provided, liaising with internal suppliers for support when required
Learn to provide basic IT and AV support (face-to-face and online). This might be showing people how to use the technology before a session or reacting quickly to live issues
Assist with the maintenance of course materials and resources, including the scheduling, recording and editing of course sessions, ensuring compliance with digital content publishing procedures
Training:Duration:
15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths (if required)
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,MS Excel, Outlook and Word,Keen to learn new skills,A technical mindset....Read more...
Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary
Keep customers informed on progress of tickets
Escalate business critical issues
Contact suppliers where necessary to escalate issues, and update internal system with supplier responses
Where necessary, order/provision/configure new services for customers
Ensure all IT support customers are fully always monitored
Arrange and take ownership of customer projects where appropriate
Maintain a good understanding at all times of SolCo’s product set, and take ownership of improving knowledge
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:Solution Consultants ICT Limited are a growing IT managed service provider (MSP) who support over 300 clients with their IT & Telecoms services, along with providing guidance, consultancy and IT project support.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Time management....Read more...
The Engineering Advanced Apprenticeship Level 3 is a 3-year scheme that will expose you to different areas of engineering support across three world-class programmes, offering real life engineering experience that facilitates your learning and development.
As a Support Engineer, the role will involve developing & applying your understanding of a range of Supportability Engineering Integrated Product Support (IPS) processes, tools, systems and techniques. Applying these to the review and analysis of supplier data against components, equipment’s and systems, where you can develop support solutions for both in-service & future RN platforms.
During this 3-year Advanced (Level 3) apprenticeship programme, the main duties undertaken will involve, developing Operating and Maintenance procedures for Submarine systems and equipment, managing the Build Configuration Record of the Boat and aiding in the delivery of the Supporting Technical Documentation for systems and equipment fitted to the platform. You will also provide the associated spares required on-board the Submarine which will be carried on operations and held at Base, including the Ashore facilities and Test Equipment, in order to conduct maintenance.
This role may include working in areas such as:
Conduct Design for Support
Conduct Availability and Reliability analysis
Conduct Reliability Centred Maintenance
Design Support Solutions
Configuration Management of data and products
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business, there is a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Your learning experience will consist of exposure to the following:
Delivery of Telecoms engineering designs / activities to the agreed time, cost, quality, safety and performance requirements.
Complete Telecoms engineering tasks to deliver system development and implementation, including interfacing with subcontractors where applicable.
Produce Telecoms engineering technical and Health and Safety documentation deliverables to meet project requirements.
Plan, co-ordinate and manage Telecoms engineering tasks including resources and equipment in order to deliver tasks effectively and efficiently.
Regularly report Telecoms engineering task progress and status.
Support the provision of estimating for engineering projects and tenders with regard to engineering resources, plans, technology, risk and process.
Training:The programme structure will be:
Block Release (virtual).
Whilst working towards a formal qualification, you will also work as part of a team on real life projects within the workplace. Training Outcome:Potential to further progress in the relevant career paths.Employer Description:Siemens is a global innovator focusing on digitalization, electrification and automation for the process and manufacturing industries, and is a leader in power generation and distribution, intelligent infrastructure, and distributed energy systems.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,Problem solving skills,Analytical skills,Logical,Team working,Ability to work independently....Read more...
Answer telephone calls in a professional, confident, and timely manner
Learn to log, categorise, and track incoming IT tickets
Assist users with basic technical inquiries via phone, email, web portal, and in person
Shadow experienced team members to develop troubleshooting skills
Contribute to maintaining the service desk knowledge base
Participate in regular training sessions and self-study activities
Support basic IT system administration tasks
Training:Information Communications Technician Level 3.
Training Outcome:After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.Employer Description:Avara Foods is one of the UK’s largest food businesses, supplying chicken and turkey to the nation’s most popular supermarkets and restaurants. We are a fully integrated business controlling the whole product supply chain, which include feed mills, farms, hatcheries and factories with associated transport and logistics functions that employ more than 6000 people. This is achieved by investing in people, utilising the latest technology and being uncompromising in our commitment to high quality and food standards.Working Hours :Monday to Friday 8am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As an apprentice, You will assist in developing packaging concepts, creating prototypes, and collaborating with various teams, from concept to production, ensuring functionality, cost-efficiency and sustainability.
Assist in the design and development of corrugated packaging solutions for a variety of products.
Work with the design team to create prototypes and samples.
Produce physical samples of corrugated cardboard boxes and packaging designs based on blueprints, specifications, and customer requirements.
Operate a digital CNC Cutter to create accurate samples.
Inspect all samples for accuracy, durability, and compliance with client specifications.
Test sample functionality, including strength, weight-bearing capacity, and structural integrity.
Ensure the final samples meet design and functional criteria, including dimensions, strength, and aesthetics.
Maintain detailed records of sample specifications, adjustments, and customer feedback.
Ensure proper storage, tracking and dispatch of physical samples for future reference.
Manage the sample board stock levels.
Ensure machine operators have appropriate drawing files for each job.
Reviewing and signing off on design drawings, verifying accuracy, functionality, and compliance with project requirements.
Collaborate with production and engineering teams to understand project requirements, and ensure designs are manufacturable and meet quality standards.
Gain an understanding of machines' capabilities to deliver value to the customer through efficiency and cost control.
Learn to use CAD software and other design tools to create detailed technical drawings and 3D models for costing and customer approval.
Gain a complete understanding of all raw materials available, their properties and best use.
Learn and understand machine specifications to give the best routing for the projects.
Liaise with tool manufacturers on new or replacement tooling.
Liaise with suppliers to obtain costings for new projects.
Support artwork process coordination with an external supplier.
Contribute to research and development of sustainable packaging materials and techniques.
Assist in preparing costings and proposals for clients and internal stakeholders.
Participate in client meetings to discuss design requirements and present design concepts.
Stay updated on industry trends, new materials, and emerging technologies in packaging design.
Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability.Training:
You will be required to attend Sheffield Hallam University on a series of short study blocks.
Training Outcome:
After completion of the apprenticeship, you may have an opportunity to progress to either Senior Designer or Technical Sales Manager.
Employer Description:We are the No. 1 company in Europe producing corrugated packaging, containerboard and ‘bag in box’, and we are the only Pan-American producer of containerboard and corrugated packaging.
We offer an unrivalled portfolio of paper-packaging solutions, which we constantly update with new, market-leading innovations. This offering is made even stronger, with the benefits of our integration – with optimal paper design, logistics, our service timeline and the benefit of our plants sourcing material from our own paper mills.Working Hours :Monday to Friday, 08:00 to 17:00.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Creative....Read more...
As an apprentice, you will assist in developing packaging concepts, creating prototypes, and collaborating with various teams, from concept to production, ensuring functionality, cost-efficiency and sustainability.
Assist in the design and development of corrugated packaging solutions for a variety of products.
Work with the design team to create prototypes and samples.
Produce physical samples of corrugated cardboard boxes and packaging designs based on blueprints, specifications, and customer requirements.
Operate a digital CNC Cutter to create accurate samples.
Inspect all samples for accuracy, durability, and compliance with client specifications.
Test sample functionality, including strength, weight-bearing capacity, and structural integrity.
Ensure the final samples meet design and functional criteria, including dimensions, strength, and aesthetics.
Maintain detailed records of sample specifications, adjustments, and customer feedback.
Ensure proper storage, tracking and dispatch of physical samples for future reference.
Manage the sample board stock levels.
Ensure machine operators have appropriate drawing files for each job.
Reviewing and signing off on design drawings, verifying accuracy, functionality, and compliance with project requirements.
Collaborate with production and engineering teams to understand project requirements, and ensure designs are manufacturable and meet quality standards.
Gain an understanding of machines' capabilities to deliver value to the customer through efficiency and cost control.
Learn to use CAD software and other design tools to create detailed technical drawings and 3D models for costing and customer approval.
Gain a complete understanding of all raw materials available, their properties and best use.
Learn and understand machine specifications to give the best routing for the projects.
Liaise with tool manufacturers on new or replacement tooling.
Liaise with suppliers to obtain costings for new projects.
Support artwork process coordination with an external supplier.
Contribute to research and development of sustainable packaging materials and techniques.
Assist in preparing costings and proposals for clients and internal stakeholders.
Participate in client meetings to discuss design requirements and present design concepts.
Stay updated on industry trends, new materials, and emerging technologies in packaging design.
Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability.Training:
You will be required to attend Sheffield Hallam University on a series of short study blocks.
Training Outcome:
After completion of the apprenticeship, you may have an opportunity to progress to either Senior Designer or Technical Sales Manager.
Employer Description:We are the No. 1 company in Europe producing corrugated packaging, containerboard and ‘bag in box’, and we are the only Pan-American producer of containerboard and corrugated packaging.
We offer an unrivalled portfolio of paper-packaging solutions, which we constantly update with new, market-leading innovations. This offering is made even stronger, with the benefits of our integration – with optimal paper design, logistics, our service timeline and the benefit of our plants sourcing material from our own paper mills.Working Hours :Monday to Friday, between 08:00 to 17:00.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Creative....Read more...
Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams
Make and take phone calls to provide customer service
Build positive relationships with customers
Attend one-to-ones to provide clear feedback to allow personal development
Assisting in project implementation, delivery, and overflow
Auditing clients for gap analysis, sales opportunities and last best known good standardisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Zenzero is growing rapidly, expanding into new areas & having recently acquired LMS group. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.Employer Description:Zenzero provide believe successful businesses that are underpinned by quality IT infrastructure. We use proven technologies to design IT solutions tailored to meet the needs of our individual clients and support their organisations in the bid to operate as efficiently as possible. We help them to achieve maximum value for money by making the most of their financial and human resources through smart investment in technology.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Provide first and second-line IT support to end-users.
Assist with the installation, configuration, and maintenance of IT equipment and software.
Monitor and respond to service desk tickets, ensuring timely resolution of technical issues.
Troubleshoot and diagnose problems, offering effective solutions and escalating when necessary.
Support their IT team in various projects, contributing to the planning and implementation of IT systems.
Conduct regular system checks, patching and preventive maintenance to ensure optimal performance.
Responsibility for maintaining and managing the company’s data backup systems.
Training Outcome:The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.Employer Description:Our Accord system provides end-to-end supply chain solutions to help you manage your business more effectively, from buying and warehouse management through to finance and reporting. It can integrate with end-to-end Voice and RF warehouse systems which will transform your business into a real-time, paperless operation.
As a result, you can reduce costs, improve accuracy and increase productivity throughout your supply chain.
But it’s not just the technology that’s important.
We have been developing Wholesale Distribution Software for over 40 years to help businesses, like you, achieve their long-term ambitions. In that time we have gained significant insights about the challenges you face and we have integrated this knowledge throughout Accord.
The result? A carefully developed system that solves a range of issues throughout the supply chain. It is designed to be flexible, so you can change and adapt it as your needs expand.Working Hours :Mon to Fri, 9am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
We will support you to develop your skills and gain practical experience in software development.
Working alongside the senior team, you will learn engineering principles, programming languages and development methodologies.
You will support the team with DevOps concepts and software release processes.
Further responsibilities will include understanding requirements, designing and implementing software solutions and performing test and debugging activities.
Training Outcome:Every apprenticeship is a permanent position within the business whre internal mobility is encourgaed. You will have the oppprtunity to continue your technical development or move into a wider roles.Employer Description:At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares.Working Hours :Monday to Friday 9-5pmSkills: IT skills,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Main Job Tasks:
Inspecting incoming goods in accordance with paperwork and system
Inspection of manufactured parts, in relation to production drawings
Ensuring the correct batch numbers are inputted to enable full traceability within our system
Labelling of stock/goods correctly
Picking goods in line to the picking note
Cutting of strips as required to customer requirements
Ensuring Batch Numbers are recorded correctly
Producing Delivery Note and Parts Labels, ensuring that batch numbers are correct to goods and computer system
Packing goods with correct packing materials for items
Labelling of parcels with correct documents
Booking carrier requirements
Daily clearing of all filing
Keeping all working areas clean and tidy at all times
Other duties may be required from time to time, on management request
Training:
Level 2 Supply Chain Warehouse Operative Apprenticeship
Support with English and maths if required
Work based learning
End Point Assessment
Training Outcome:Sealco will always offer internal progression where possible.Employer Description:Sealco was established in 1991 to provide impartial technical advice and support for the most demanding of applications throughout industry. We have successfully expanded into sales and distribution providing a prompt, reliable and friendly service to all our customers who can be confident of receiving the most suitable sealing solution to the highest standards at competitive rates.Working Hours :Monday to Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience,Physical fitness,Reliable and motivated,Good timekeeping/management,Outgoing and friendly,Willingness to learn and grow....Read more...
As a Utilities Engineering Technician, typical responsibilities include:
Conducting inspections, condition monitoring, and reporting to ensure equipment functionality
Performing planned, reactive, and predictive maintenance on plant and equipment
Diagnosing and rectifying faults on a range of systems, including waste and water systems
Complying with relevant industry health, safety, environmental, and regulatory standards
Using workshop machinery and tools for creating, repairing, and modifying components
Installing, maintaining, and commissioning equipment and components
Carrying out risk assessments and following safe working practices, including isolation procedures
Using computer systems and technical specifications to diagnose and maintain equipment
Providing information and guidance to contractors, suppliers, and colleagues
Training:
Apprentices will complete a Level 3 Utilities Engineering Technician Apprenticeship over approximately 48 months, depending on prior qualifications
Training will focus on core engineering skills and specialised disciplines as required
Apprentices without Level 2 English and mathematics must achieve these before completion
Training Outcome:
Once completed the Apprentice will be able to decide what course they would like to complete next or where in the business they would like to work on next
Employer Description:K10 are a disability confident employer, who are proud to support apprentices in the workplace and at college. The K10 team being trained in assisting learners with varying levels of support and guidance.
If you have any disabilities or require reasonable adjustments in the interview process, please let us know and we would be happy to accommodate.Working Hours :With start times typically between 07:00 and 08:00. This includes 8 hours of paid college time.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Patience,Physical fitness....Read more...
Provide support to engineering personnel whilst on customer sites Assist in all manner of duties and tasks whilst on site Learn about how steam boilers, systems and associated equipment works with view to ultimately passing associated engineering qualifications to become a trained and qualified steam engineer Any other ad-hoc requests from the Service Delivery/Technical Manager or SupervisorTraining:You will work with expert assessors to develop new knowledge, skills and behaviours within the profession, all building towards a level 3 Engineering technician apprenticeship standard.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our engineering campus (NG17). This attendance is required during term time only.Training Outcome:Future career progression will be on offer upon successful apprenticeship completion for the right candidate. This may use a variety of training methods including higher level apprenticeships if applicable.Employer Description:For four decades MCL Energy has been providing steam boiler maintenance, commercial gas heating, air conditioning, refrigeration, and HVAC services to a variety of customers both public, private, commercial and industrial in nature. Our aim is to provide the optimal maintenance and support solution to your organisation. Our services are flexible in nature and our intention is to deliver the best standards possible at a competitive cost. Our expert HVAC engineers cover most areas across the UK including Scotland, North East, North West, Yorkshire, Lincolnshire, Nottinghamshire, Derbyshire, East and West Midlands, Northamptonshire, Cambridgeshire and the South East.Working Hours :Monday – Friday 08.30 – 16.30Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Work with the network engineering team to monitor and maintain our VoIP infrastructure, identifying any potential issues or areas for improvement
Provide support to end-users by responding to help desk tickets and resolving technical issues in a timely manner
Collaborate with the IT team to plan and execute system updates and upgrades
Take part in training sessions to learn about new technologies and industry trends related to VoIP
Mobile phone set-ups and data transfers
Configuring routers
Setting up Starlink technology
Assist with VoIP set-ups
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:VIP Communications are leaders in business communication solutions, with their innovative tech, customer service, bespoke billing and low costs. This is more than just a job—it’s a chance to carve out a unique role within their company. As they grow, so will your responsibilities and opportunities, allowing you to truly make this position your own.Working Hours :Monday to Thursday, 8:30am - 5:00pm
Friday, 8:30am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Travel to client sites in the UK to troubleshoot, configure, and implement various IT solutions and services.
Diagnose and resolve hardware issues, liaising with third-party vendors to ensure solutions.
Troubleshoot, diagnose, and fix Microsoft technologies (both cloud and on-premises) as well as third-party applications and systems.
Work closely with senior engineers to resolve complex issues and assist with project rollouts.
Be flexible with working hours to support clients across different time zones, including participation in an on-call rota.
Take a proactive approach to improving services and systems, identifying ways to deliver outstanding client support.
Support clients in maximizing system use by providing relevant training as needed.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:My client is London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure.
My client expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working as a software tester or who holds an ISTQB foundation certificate will not be eligible.
You will also need to commit to completing a Level 4 Software Testing Apprenticeship.
About the role:
Reporting to the Senior Test Engineer, this role will play a key part in the development of a smart and scalable platform which will support the innovation in software development to ensure GivEnergy remain ahead of the market and can deliver on their mission to empower energy freedom for all! You will be working across all elements of their stack to produce the best control software and reporting systems possible for their inverter, battery & EV charging systems.
Expected Competencies you will have:
You will be a critical member of the team focusing on the quality and reliability of our software products, do you have what it takes?
Attention to detail
Critical thinking
Curiosity
Quality advocate
User-Centric approach
A technical aptitude
Strong communication skills
What will you learn with GivEnergy Software?
You will have the chance to work alongside software developers, testers and also work closely with industry experts to help upskill and train you. Here are some of the key areas you focus on:
Understanding the difference between "Testing" and "Quality Assurance"
How to use different testing tools and techniques
Apply different testing approaches
Apply and support a number of different testing levels
Conform to industry standards for things like GDPR
How to write clear and concise documentation
What will your day-to-day role look like?
Working with the senior team analysing requirements, building test plans, and testing new features
Working with & enabling the expert user community
Analyse issues raised and feeding back to the team
Throughout your tenure in GivEnergy Software, we will emphasize key areas, including:
Various software testing types
Software testing levels
Risk-based testing
Manual testing
Utilisation of tools supporting processes and frameworks
Crafting clear and concise documentation
Additional information: Please note, whilst testing our products there will be the requirement to move and lift hardware such as batteries, inverters and EV chargers and manual handling training will be given.
Location: Newcastle-under-Lyme, Staffordshire, ST5 9HX
Please note – this role is office based and the successful candidate will need to commit to attending our office for 5 days per week.
It might be the role for you if:
You have some technical skills with a curious, detail-oriented, and user-centric mindset. Can build an effective communication and collaborate successfully with a development team and have the passion to deliver high-quality software.
If you’re thinking, that sounds just like me, then get your application in with us now!
Please note – if you have any questions regarding this apprenticeship vacancy, please email Digital Native at hello@dn-uk.com.
Please do not contact GivEnergy directly, as all communication should be through Digital Native.Training:As part of the Level 4 Software Tester apprenticeship standard, you’ll be registered as a member with the British Computer Society and be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning.Training Outcome:
Ongoing employment and career development.
Employer Description:GivEnergy are Britain's marketing leading manufacturer of domestic and commercial energy storage solutions. They specialise in smart, internet connected inverters and battery systems that allow customers to store their renewable/cheap-rate energy for any-time consumption. GivEnergy Software is one of the most critical components of their operation who are a key factor in their innovation.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
Assist with all channels of communication into the helpdesk (phone, email, web portal)
To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
Provide cover for the helpdesk between the hours of 7.30am to 5pm.
Attend relevant meetings as required
Build a good rapport with all helpdesk customers
Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Apply diagnostic utilities to aid in troubleshooting
Training:Training schedule has yet to be agreed. Details will be made available at a later date. Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:• Learn on-premise and cloud-enabled technologies and services• Learn technical content that aligns to and is relevant to employers and the market• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification• Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA) . We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
You will learn practical skills in:
Basic fitting techniques
Milling
Turning
CNC machine tools
CNC milling and turning
You will learn technical skills in:
Engineering maths
Health and safety
Engineering materials
Inspection and quality
Mechanical principles
Technical drawing
Training:
Training Delivery Model
Year 1: Your apprentice would attend Seta for 7 months’ block release (from September to April) completing the following Level 3 Extended diploma in Machining (Development Knowledge).
Please see the list below of units your apprentice would undertake in year 1.
· Manual Milling – 6-week block which is a combination of 4 weeks training and 2 weeks assessments for unit AUEC2-013
· Advanced Milling – 3 weeks additional block training and assessment for unit AME3/009
· Manual Turning – 6-week block which is a combination of 4 weeks training and 2 weeks assessments for unit AUEC2-014
· Advanced Turning - 3 weeks additional block training and assessment for unit AME3/010
· Hand Fitting – 2-week basic hand-fitting course – Seta certificate
· CNC Milling – 4 Week block training – Seta certificate
· CNC turning – 4-week block training and assessment for unit AME3/006
· Technical drawing – 1-week basic training - Seta certificate
· Abrasive wheels – 1-day basic training - Seta certificate
Knowledge training year 1
Learners will spend one day per week doing their knowledge training towards the following units;
· AME3/001 – Engineering and environmental health and safety
· AME3/002 – Engineering communications
· AME3/003 – Properties and applications of engineering materials
· AME3/004 Engineering Mathematics
Year 2: Your apprentice would attend day release at Seta one day a week (September – July) to complete the second year of the Level 3 Extended diploma in Machining (Development Knowledge). An assessor from Seta will come in to company every 5 weeks to work on a portfolio of evidence.
Year 2 Knowledge training (day release)
Learners will come back to Seta one day per week doing their knowledge training towards the following units;
· AME3/014 – Further Engineering Mathematics
· AME3/015 – Engineering inspection and quality control
· AME3/017 – Mechanical Principles (additional unit above required for progression opportunity)
· AME3/023 – Workplace improvement or AME3/24 Additive Manufacturing TBD by Seta
Year 3: An assessor from Seta will come in to company every 5 weeks with a formal review every 10 to support the compilation of their portfolio of evidence.
Year 4: An assessor from Seta will come in to company every 5 weeks to work on a portfolio of evidence, as well as preparing for the endpoint assessment at month 42.
Training Outcome:
The vacancy offers enhancement of skills and qualifications and once qualified, opportunities could arise for progression to higher education and employer promotion
Employer Description:Seta is a long-established, not-for-profit engineering and business training provider based in North East England. We deliver accredited, industry recognised training, including apprenticeships, up to an advanced level. As a Group Training Association we have years of experience in working with companies in the engineering, manufacturing, process and related sectors.
We are a trusted training provider and have an exceptional track record of delivering for clients across a range of sectors – many of which are global household names - and we provide a launchpad for careers in engineering, manufacturing and related industries. We work with a broad spectrum of companies, from sole traders to multi-nationals.
At Seta, apprentices, course delegates and trainees experience practical learning, acquiring practical skills for use in real life, industrial and office working environments. Our apprenticeships cover both engineering and business disciplines.Working Hours :Days and shifts to be confirmed.Skills: Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Enthusiasm....Read more...
You’ll work in a modern, recently refurbished office with your own desk and a high-quality dual-display setup. We will provide all the necessary tools for your role, and there may also be opportunities for remote work, which we will evaluate as you progress.
The Responsibilities
Assisting with IT projects to ensure they are delivered successfully.
Build, configure and ship IT Hardware including laptops, mobile and tablets.
Assist support teams to maintain the quality and timely resolution of incidents, changes, and requests.
Assist in the technical approval of minor IT expenditures.
Providing hardware and software support to VIPs.
Troubleshooting and escalating issues to the appropriate external support teams.
Visiting sites around the UK on an ad-hoc basis where additional support is needed.
Training Outcome:Chance for a full-time position based on performance.Employer Description:You’ve likely seen many similar job ads, so why choose this one?
We specialise in delivering engineering services across the UK’s transport network, including Aviation and Rail. The transport industry is one of the most exciting sectors to work in, offering you the chance to support projects in airports, railways, and even overseas, like in the Falkland Islands. If you have an interest in planes, trains, and technology, this role will be a perfect fit.
Dyer and Butler are part of M Group Services, a leading essential infrastructure services provider with over 10,000 skilled professionals across 240 locations. This means you’ll be part of a large, reputable company with open progression opportunities, ready for you to take advantage of.
Unlike many IT roles where you’ll be stuck on a helpdesk, this position is far more dynamic. You’ll work closely with the IT Service Coordinator on delivering key projects, allowing you to develop your skills quickly and become a valued team member. While every job has some routine tasks, this role is designed to be engaging and diverse.
At Dyer and Butler, we know that our people are our greatest asset. Join us and become part of an industry that the country relies on 24/7.Working Hours :8:30 – 17:00 (Flexitime)
Monday to FridaySkills: Attention to detail,Logical thinker,Effective communicator,Organised and punctual,Approachable,A quick learner....Read more...
Planning and carrying out project work
Network equipment installations (routers, switches, cabling)
CCTV installations
VoIP system installations
VoIP server management
Providing on-site and remote technical support
Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop
Answering phones and updating tickets
Active Directory management
Microsoft Entra ID/Azure management
Microsoft 365 management for multiple tenants
Training:Network Engineer Level 4.
The training schedule will be carried out at work, and via a series of online courses and resources, including several live events throughout the apprenticeship with other learners. Training Outcome:Once the apprenticeship has been completed, we always look to keep apprentices on as fully qualified engineers! There are many paths that you could take after the apprenticeship, however this would need to be discussed on a case-by-case basis.Employer Description:With a solid track record of over 20 years, One IT has been a trusted partner in supporting businesses throughout the North East. We understand the critical role IT plays in business success.
Our bespoke IT support solutions are designed to meet any business’s needs, and our highly accredited and award-winning service is built on a personable and professional approach.
Our clients enjoy a swift and professional service with multi-site and global support covering SMEs to large enterprises based across the UK, Africa and Asia.
Our experience covers a wide range of sectors, including education, manufacturing, professional services and charities to name but a few.
We work with many different third-party software and hardware providers, to ensure that our clients get the best possible support and experience.
Our business is all about people, from our clients to our staff. Developing young talent remains one of the cornerstones of One IT Support today. We continue to create new and exciting opportunities for apprentices and graduates starting their careers, all supported by a core of highly experienced and motivated staff.Working Hours :A regular 9am - 5.30pm workday, rare occurrences being 8am - 4.30pm depending on client needs.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Non judgemental,Patience,Troubleshooting Skilss....Read more...
Indexing of the departments incoming emails via the dedicated workflow tool
Creation of electronic folders and files for incoming quotations
Initial screening of company information in order to meet Customer Due Diligence requirements
Input of initial quote information within the pricing system. Identifying and requesting further information where required
Issue declinatures where quotes are not being proceeded with
Corresponding with intermediaries and regional offices with regard to the progress of quotations
Follow up on issued quotations to gain and circulate feedback on terms and enhance take -up rates
Time will also be made available during the apprenticeship to work alongside the Technical Support Executives and Underwriters in order to gain an overview of the roles undertaken by the department as a whole.Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Potential for a full time role on completion of the apprenticeship
Employer Description:Generali in the UK provides a full range of corporate insurance solutions and services for multinational employers.
Providing customers with flexible, innovative and technically effective insurance solutions lies at the very heart of our business for over 180 years.
Our long history is founded on building trusted partnerships with the Corporate and Commercial business community worldwide, through our continuous development, long-term customer engagement and delivering excellence in an ever-changing marketplace.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working,Written communication skills,Self motivated,Ability to meet deadlines,Able to work under pressure,Efficient in Microsoft Office....Read more...
You will be working with children between the ages of 0-5 years
Organising activities, being pro-active with the help and care carried out within the early years teaching sector,
Assisting and meeting the personal/emotional needs of individual children – Changing nappies, feeding, caring, and establishing a relationship with children, providing all aspects of care/support to children,
Ensuring they take part with day- to- day learning and play activities,
You will also be working towards gaining a full qualification – without having to attend classroom-based lessons.
The apprenticeship will last a minimum of 15 months.
You will be working towards a Level 2.
Training:Training to be provided
Level 2 Early Years Practitioner Diploma
Level 2 Technical Certificate
Level 2 Functional Skills in English, Maths, and ICT (where applicable)
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
Work based learning
Training Outcome:When you have successfully completed your Apprenticeship, you may have the opportunity to continue with an exciting career in childcare! Initially you will be working towards an NVQ Level 2 in Childcare, with a chance to progress to a level 3 after that.Employer Description:Funky Owls Nursery is a Private day nursery offering an enjoyable and stimulating environment, with activities tailored for your child’s needs and abilities.Working Hours :Monday to Friday on a flexible shift rota between 7:30am and 6pmSkills: Communication skills,Customer care skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will work with the support of senior colleagues on flagship and regionally significant schemes across our defence, transport, infrastructure, healthcare, education, commercial, industrial and residential portfolios.
You will assist with the production of designs, specifications and technical reports.
You will be given the opportunity to work towards professional qualification with the Institution of Civil Engineers.
You will gain experience and understanding of flood risk management, sustainable drainage and highways infrastructure.
You will gain knowledge of flood risk assessment.
You will develop skills in the use of AutoCAD, Civil 3D and MicroDrainage.
Training:
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
Once you have completed the apprenticeship you will have gained a Civil Engineering degree.
You can work as a Civil or Structural engineer and could go on to become a chartered engineer.
Employer Description:Tetra Tech is a leading provider of consulting and engineering services with 27,000 associates working across the full project life cycle worldwide. Our operations in the UK and Europe include more than 2,000 employees who are Leading with Science® to solve our clients’ most complex problems.Working Hours :Your working week will be 37.5 hours per week, Monday to Friday.
7.5 hours per day. No shifts or weekends.
Start and finish times can be agreed with your line manager as we offer flexible working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Initiative....Read more...
You will work with the support of senior colleagues on flagship and regionally significant schemes across our defence, transport, infrastructure, healthcare, education, commercial, industrial and residential portfolios
You will assist with the production of designs, specifications and technical reports
You will be given the opportunity to work towards professional qualification with the Institution of Civil Engineers
You will gain experience and understanding of flood risk management, sustainable drainage and highways infrastructure
You will gain knowledge of flood risk assessment
You will develop skills in the use of AutoCAD, Civil 3D and MicroDrainage
Training:
To be agreed
Training Outcome:
Once you have completed the apprenticeship you will have gained a Civil Engineering degree
You can work as a Civil or Structural engineer and could go on to become a chartered engineer
Employer Description:Tetra Tech is a leading provider of consulting and engineering services with 27,000 associates working across the full project life cycle worldwide. Our operations in the UK and Europe include more than 2,000 employees who are Leading with Science® to solve our clients’ most complex problems.Working Hours :Your working week will be 37.5 hours per week, Monday to Friday.
7.5 hours per day. No shifts or weekends.
Start and finish times can be agreed with your line manager as we offer flexible working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Initiative....Read more...
