You’ll be trained to lead your own technical projects and work with expert mentors to develop the skills you need to thrive. Your role will see you selecting the optimal NDT method and conducting tests on parts – so be ready for practical experiments, project planning, resource control, problem solving and gaining technical know-how. You’ll also learn how we use NDT in research and development along with the state-of-the-art technologies that enable us to rapidly detect defects, increase our throughput and reduce costs.
You’ll complete a variety of placements across our business, which will give you practical experience in various NDT methods. You can also expect to spend some time in our offices, solving technical issues and running projects to help our internal customers. Throughout, you’ll study for a BEng (Hons) NDT Degree at the University of Northampton. These studies will help you get to grips with the Maths, Electronics and Physics behind the methods you’re using. Some modules will be delivered residentially at Northampton University while others will be delivered via distance learning. Training:Non-Destructive Testing is used across a wide variety of sectors and relies heavily on Physics and Maths. Your apprenticeship will give you exposure across our business as you learn how to use NDT to find surface and internal defects in a variety of materials.
Across four years, you’ll spend time building your practical and theoretical knowledge of X-rays (radiography), ultrasonics, eddy currents, magnetic particle inspection and fluorescent penetrant inspection, undertaking training courses in these five main NDT methods. You’ll gain manufacturing and laboratory experience of these methods along with quality assessment techniques, giving you an invaluable mix of practical and theoretical experience.Training Outcome:
Join us and we’ll provide an environment where you can be yourself. An inclusive culture that invests in you and gives you access to opportunities where you can grow your career and make a difference.
Employer Description:At Rolls-Royce, we pioneer cutting-edge technologies to explore the possibilities of cleaner, safer, more competitive power. As a Manufacturing Engineering Degree Apprentice, you’ll get to work alongside world-class engineers as you help us work towards that goal. Our Manufacturing Engineers develop some of the most advanced manufacturing processes in the world. Turning our designs into reality, you’ll learn from engineers, customers, suppliers and operations specialists. Join us and you’ll be shaping the future, surrounded by experts who’ll help to inspire, challenge and support you to be yourself and at your best.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Business Analyst Apprentice role will focus on risk and compliance data, process analysis and exploitation of digital tools. The analyst will look to identify opportunities within the business and functions and deliver operational changes in the Governance, Risk and Compliance area to drive positive business compliance.
Support the Risk Manager and the wider Corporate Security Office deliver on the relevant strategy and roadmap for Thales UK
Analyse technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controls
Develop, produce and report on risk metrics to demonstrate correlations and highlight concerns to management / stakeholders
Support the risk manager and the business lines and functions, assess their risks and advise them on mitigation strategies such as avoid, reduce, transfer or accept
Support in the production of the security risk management policy and process to help improve security culture across the organisation
Translate technical jargon into business-focused risk statements, helping the business understand their risks and present risks to senior management
Monitor and evaluate the effectiveness of security controls to manage risk to acceptable levels and produce metrics
Support the business in achieving and/or maintaining security accreditations
Deliver training and awareness as necessary on risk management process across the organisation
Report and improve metrics / dashboards and create monthly Key Risk Indicators (KRIs), Key performance indicators (KPIs) for the Corporate Security Office, senior management and other relevant stakeholders as required
Training:
This is an 18-month programme aligned to the Level 4 Business Analyst Apprenticeship standard. Delivered in partnership with our specialist provider partner Digital Native, this programme will be delivered via a blended model - including live virtual sessions, online learning and a quarterly face-to-face Hackathon
The programme will conclude with an End Point Assessment, followed by roll-off into your permanent role within the Thales UK business
Training Outcome:Be a permanent member of the team within the Thales business.Employer Description:Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.Working Hours :Flexible working. Monday - Friday, 37 hours a week (8 hours Monday - Thursday, 5 hours Friday). Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As a Support Engineer Apprentice you would be looking at everything that is involved in this, from identifying what maintenance could be required, to the tools and spares needed to carry out the maintenance and understanding the reliability and availability of the equipment on-board.
The role of Support Engineer Apprentice within BAE Systems involves the application of engineering and logistic principles to develop solutions to support the Astute, Dreadnought and SSNA Class of Submarines and their operations. Problem-solving skills would be beneficial to the role as well as a desire to understand how engineering systems and components work and can be broken down into their repairable parts.
As a Support Engineer Apprentice, the role will involve developing & applying your understanding of a range of Supportability Engineering Integrated Product Support (IPS) processes, tools, systems and techniques. Undertaking a range of different engineering activities aimed at developing the knowledge, skills and behaviours to meet the Engineering Technician – Technical Support apprenticeship standard while rotating around the different teams on the floorplate to develop into a well-rounded Support Engineer. On this three and a half year Apprenticeship you’ll acquire the necessary skills to ensure that the equipment that we design and support can be operated and maintained safely, effectively and efficiently. Please note that this apprenticeship is predominantly office-based.
During the duration of the apprenticeship, the main duties undertaken will involve;
Conduct Design for Support – Ensuring what is designed can be supported.
Conduct Availability and Reliability analysis – Using modelling tools and techniques to assess the reliability and availability of equipment’s and systems.
Conduct Reliability Centred Maintenance – Using approved industry toolsets to assess what might break and what needs maintenance and when.
Create Initial Support Packages – Ensuring that the right Spares & Tools are in the right locations, at the right time, in the right condition and with the correct quantities.
Production of digital technical information that is complete, coherent and consistent – Supporting operations, maintenance, diagnosis, repair and disposal or equipment through-life.
Configuration Management of data and products - Understanding what you have and in what condition.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business, there is a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
Support and manage incidents and service requests.
Produce technical, and ‘end-user friendly’ knowledge guidance & documentation.
Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
Contribute to initiatives and share knowledge as part of the FSP technical community.
Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0
You will:
Learn on the job alongside receiving external training and coaching.
Develop experience across multiple projects, clients, and sectors.
Broaden your understanding across key application support specialisms, such as:
Providing advice, training, and support on technology applications.
Rolling out upgrades and new technologies internally and with customers.
Providing Change Management support.
Implementing additions to support functions.
Assisting with planning of IT projects.
Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead. It is incredibly important to us that everyone has a meaningful and successful career during their journey with FSP.Employer Description:FSP are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams. At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience. Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023.Working Hours :Monday - Friday, 9am - 5.30pm. 1 hour lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Passion for technology,Up to date with new technology,Willing to learn,Research skills,Commitment to quality of work,Commitment to mutual success,Proactive approach,Interpersonal skills....Read more...
Over the length of the programme, you will:
Assist in the resolution of client incidents and issues, working as an integral team member contributing to the resolution of challenges.
Assist in the maintenance of the asset management framework for all sites inclusive of software and hardware.
Support in the maintenance of comprehensive technical documentation, including requirements, design specifications, test plans, operator manuals and quality documentation.
Support the commissioning on customer sites, working closely with cross-functional teams, including software, hardware, and project management, to support a successful project delivery.
Working towards the successful completion of your apprenticeship qualification.
Training:The apprenticeship:
This structured 4-year degree apprenticeship program combines work-based learning with academic study. Our degree apprenticeships are delivered in partnership with leading apprenticeship providers throughout the UK, you will work alongside experienced engineers on real-life projects, develop your technical skills, and study to complete a recognised qualification in Control Systems Engineering.
Our degree apprenticeship programmes are made up of a number of critical components, each designed to ensure that we develop well rounded colleagues who have both the experience, exposure and knowledge to deliver great performance.
You will be a valued member of our team from day 1 and learn to work on real projects from the get-go. From gaining hands-on experience to participating in networking events and structured learning sessions, you’ll get a unique development experience.
As an integral part of your apprenticeship, your progress will be monitored and assessed against government standard requirements. You will compile an evidence folder, demonstrating your areas of learning with accredited certificates of completion for elements of your training. Within the last six months of your apprenticeship, you will undertake an assessment by an independently appointed organisation, where you will be expected to clearly demonstrate your capability to perform in your chosen career.Training Outcome:
Service Engineer
Employer Description:ITI are the leading independent systems integrators in the UK. We deliver on a local level across the oil & gas, nuclear, renewables, infrastructure, manufacturing, logistics, food & beverage and defence industries.
We deliver transformation through innovation, enhancing the future of industry through digital intelligence and industrial automation, increasing safety and security.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
On this 3-year apprenticeship programme, you’ll get to work on all types of communication equipment, IT and computer networks, repairing and restoring vital communication systems and services for our customers.
During this time, you will earn a competitive apprentice wage, gain technical experience in the workplace and obtain academic qualifications.
Working onsite with engineering mentors, you’ll learn about the key components required to provide a robust and reliable communication system, whilst gaining multiple technical skills including:
Fault finding and component replacement
Soldering
Testing and measuring
Equipment maintenance
System set up and maintenance
Equipment calibration
You’ll perform maintenance on communications systems, carry out performance tests, complete fault diagnosis and repair communication systems. You’ll also support in the development of new systems and customer projects, alongside expert communications engineers.Training:As part of the structured training programme, you will gain qualifications that will help you on your way to becoming a qualified Communications Engineer.
You’ll attend formal BTEC training courses every 6 weeks on subjects such as Electronics, Mathematics, Computer Systems and Telecommunications.
During your apprenticeship, you will be focused on completing your Level 3 Radio Network Technician Apprenticeship. You will also work towards gaining a Level 3 Advanced Diploma in Telecommunications and a Level 3 Advanced Diploma in ICT Systems and Principles.Training Outcome:Upon successfully completing your apprenticeship, you will become a qualified Communications Engineer; if you're the right candidate for an ongoing role, you will play an integral role within our Communications Engineering team to ensure systems consistently meet required service levels.
As you progress, you will have opportunities to develop your expertise and take on additional responsibilities. This may include advancing to a Senior Communications Engineer role with expanded duties, providing out-of-hours on-call support, or moving into roles such as System Administration or Engineering Management.Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday - FridaySkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults in IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and Office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Requirements/ Ideal Candidate:
Competent in Microsoft Office applications
Confident and professional telephone manner
Good written and verbal communication skills
Ability to understand, interpret and analyse data
Ability to input data accurately and efficiently
Confidence and ability to learn new IT systems quickly
An interest in computers and computing
Ability to absorb new ideas and concepts quickly
An organised and methodical approach to work
Ability to work well as part of a team as well as on their own
A self-starter who is able to follow instructions and complete tasks
Training:You will be completing your L3 ICT Apprenticeship via Remit Training. Learning will be delivered to you virtually via blended learning model.Training Outcome:You could potentially be offered a permanent position at the end of the apprenticeship.Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, Comms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday- Friday between 9am-5pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Customer Service:
Provide excellent communication to the school
Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service
Requesting, follow up and closing quotes with adequate description and detail
Technical Responsibilities:
Desktop & Applications Support/Server & Network Support/Configuration & Installation
Learn to maintain an up-to-date and accurate database of school hardware and software
Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality Management:
Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers
Customer relations/satisfaction e.g., customer feedback
Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: (will be to:)
Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday - Friday, between 9am and 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
As an engineer in the Technical Publications and training service you will gain knowledge of engineering subjects; electronic, mechanical and software engineering and integrated logistics support and will also:
Learn key techniques and technologies used in the design and implementation of Thales products
Learn to verify maintenance and operating procedures by assessing on hardware and software equipment
Learn to read and interpret engineering CAD models, drawings and specifications
Gain knowledge of the different disciplines within the Services function and understand how you design equipment for supportability
Gain knowledge and be able use Services tooling and software packages
Learn and maintain knowledge of current industry standards for all service disciplines
Work with customers, including the UK Armed Forces and the MOD, to develop and maintain cutting edge publications, training tools, methods and media
Training:As an Engineering Apprentice you will be enrolled onto the Level 6 Applied Professional Engineering Programme at Warwick University, following the Electrical/Electronic Technical Support pathway. Delivered via a blended learning model, this programme combines the best of both with on campus delivery (6 block weeks per year) plus virtual coaching and online resources.
The first two years on programme will be common across all pathways and will provide a broad engineering skill set including mechanical, electrical, electronic, materials and design, plus computational. In Year 3 and Year 4 learners will move to their specialist pathway.
For the duration of this 4 year programme you will combine university studies with practical application, working within our Services function.Training Outcome:
A permanent position within Thales
Employer Description:Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.Working Hours :Monday - Friday, working hours to be confirmed with manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
The apprentice will work under the supervision of a number of consultants and Project Managers on the delivery of Transport Planning projects for a variety of clients to achieve their objectives and improve the quality of life for their customers.
Typical tasks and activities include:
To collate and analyse various sources of data to provide an evidence base to support Transport proposals
To undertake research activities on a range of transport planning projects and understand how these contribute to the development of project solutions
To use GIS and other mapping tool to present data / solutions within reports to demonstrate a range of strategies and interventions relevant to our Transport Studies
To develop technical notes and contribute to reporting outputs to demonstrate the outputs from technical work contributing to transport planning studies
To undertake on the job training for a range of analytical tool, plus the learning from their part-time degree course, and apply these skills to ongoing project activities
Training:Transport Planner (integrated degree) Apprenticeship Standard:
On this apprenticeship you will complete the BSc Transport Planning degree with Aston University
This is delivered on a block release basis
Training Outcome:
Following the apprenticeship, the apprentice can either develop further in their specialism or explore other routes and opportunities across our business
Employer Description:Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
A Data Analyst (DA) delivers the technical aspects of market research projects, often several at a time. This involves programming of survey materials in specialist software, handling and manipulation of qualitative and quantitative information, management of data collection processes and data analysis. The role can be client-facing too; hence the DA also requires an understanding of working in a business services industry and providing deliverables to clients on budget and on time.
DAs implement technical aspects of the research process, including questionnaire scripting, analysis scripting and database management, hence a prior understanding of software programming can be beneficial to the role. Additionally, the DA is involved in ensuring the research fulfils the client needs.
Initially the role is to support senior research managers and directors in survey management. Success at DA level is progression to manage other research elements and other analysts in a team.Training Outcome:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
Employer Description:London-based market research agency, Critical Research, is one of the leading independent research agencies in the UK.
We are extremely passionate about the work we do, and our priority is to always exceed our clients’ expectations. We work in partnership with our clients to fully understand their needs, aims, and objectives and get the answers to the questions they are trying to find out.
Our projects span from the simplest small scale to complex international, delivering insights to organisations through a multitude of methods, including b2b and b2c.
We have all the fieldwork methodologies in-house, data processing, and data analysis, working alongside our research experts to extremely high, recognised standards and supported by our stringent quality procedures.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Highly numerate,Experience of handling data,Prioritise effectively,High level of accuracy,Self motivated,Commitment....Read more...
During the varied three-year Supply Chain Higher Apprenticeship programme, you will have the opportunity to work in a fast-paced environment on business-critical projects. At every opportunity, you will help us deliver a sustainable and ethical Supply Chain. Working alongside our experts, you will help us deliver the right product, at the right time for the right price, all whilst ensuring our Supply Chain promotes diversity and creativity.
After each six-month placement, you will rotate to a different part of our Supply Chain Function ensuring you have a varied, challenging and exciting experience. For each placement you undertake, you will develop a different set of practical and technical skills. These will be delivered as on the job training in a variety of teams. On top of this, you will join a community of other Higher Apprentices and study towards the globally recognised Level 4 CIPS (Chartered Institute for Procurement and Supply) qualification. This will not only provide you with a broad technical understanding of Procurement and Supply but inspire you to think about how we can do things differently. Training:Procurement and Supply Chain Practitioner - Level 4.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities - whether you decide to stay in the UK or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the Gradwell platform.
You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by Gradwell.
This is a customer-centric role at the heart of Gradwell’s Service operations. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.
Processing of provisioning activities including lines and connectivity, submitting number ports and performing associated administrative tasks
Managing and processing additional work requests using our ticket-based CRM, liaise, co-ordinate and maintain relationships with carriers and suppliers
Support, co-ordinate and maintain relationships with internal teams
Update and maintain provisioning documentation and system
Provide regular communication and support to customers via email, telephone
Carry out customer service tasks to support the wider team when needed
Operate to set SLA targets
Training:Business Administrator Level 3.Training Outcome:We have career models mapped out for all teams starting from entry levels through to senior positions in the company. We fully invest in our people ad promote from within whilst supporting them with all the necessary training and development to align to their career goals.Employer Description:Gradwell Communications Ltd is a leading provider of cloud communications solutions, dedicated to helping businesses of all sizes enhance their communication capabilities. Founded in 1998, Gradwell has been at the forefront of delivering innovative cloud technology, developed in-house by their expert team.
Gradwell offers a comprehensive range of services, including their proprietary business phone system (Wave), SIP trunking, and award-winning unified communications solutions that integrate seamlessly with platforms like 3CX and Microsoft Teams. Their portfolio also includes business mobile and connectivity options, designed to support the diverse needs of modern businesses.
With a strong focus on customer satisfaction, Gradwell is committed to understanding the unique needs of each client, providing tailored solutions that empower businesses to communicate more effectively. Their acquisition of The Technology Group in 2021 has further strengthened their position as the largest 3CX partner in EMEA, expanding their product offerings and technical expertise.
Gradwell’s mission is to build long-term relationships and solve business challenges through effective communication solutions, ensuring that their clients can make the right conversations happen.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Willingness to learn,Interest in IT industries,Excellent customer service,Written communication skills,Good level of accuracy,Ability to use initiative,Manage own workload,Can do attitude,Technical skills,Time management skills....Read more...
You’ll be trained to lead your own technical projects and work with expert mentors to develop the skills you need to thrive. Your role will see you selecting the optimal NDT method and conducting tests on parts – so be ready for practical experiments, project planning, resource control, problem-solving and gaining technical know-how. You’ll also learn how we use NDT in research and development along with the state-of-the-art technologies that enable us to rapidly detect defects, increase our throughput and reduce costs.
You’ll complete a variety of placements across our business, which will give you practical experience in various NDT methods. You can also expect to spend some time in our offices, solving technical issues and running projects to help our internal customers. Throughout, you’ll study for a BEng (Hons) NDT Degree at the University of Northampton. These studies will help you get to grips with the Maths, Electronics and Physics behind the methods you’re using. Some modules will be delivered residentially at Northampton University while others will be delivered via distance learning. Training:Non-Destructive Testing is used across a wide variety of sectors and relies heavily on physics and maths. Your apprenticeship will give you exposure across our business as you learn how to use NDT to find surface and internal defects in a variety of materials.
Across four years, you’ll spend time building your practical and theoretical knowledge of X-rays (radiography), ultrasonics, eddy currents, magnetic particle inspection and fluorescent penetrant inspection, undertaking training courses in these five main NDT methods. You’ll gain manufacturing and laboratory experience of these methods along with quality assessment techniques, giving you an invaluable mix of practical and theoretical experience.Training Outcome:We’ve been a force for progress for over 100 years. And it’s what’s fuelling our next chapter as we power, protect, and connect people everywhere. That’s our vision for you, too. Join us and we’ll provide an environment where you can be yourself. An inclusive culture that invests in you and gives you access to opportunities where you can grow your career and make a difference.Employer Description:At Rolls-Royce, we pioneer cutting-edge technologies to explore the possibilities of cleaner, safer, more competitive power. As a Manufacturing Engineering Degree Apprentice, you’ll get to work alongside world-class engineers as you help us work towards that goal. Our Manufacturing Engineers develop some of the most advanced manufacturing processes in the world. Turning our designs into reality, you’ll learn from engineers, customers, suppliers and operations specialists. Join us and you’ll be shaping the future, surrounded by experts who’ll help to inspire, challenge and support you to be yourself and at your best.Working Hours :Monday to Friday 8am to 4pm.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Act primarily as an IT support technician working across various teams within Digital.
Assist with a range of new and ongoing projects within the department.
Help to improve, as well as maintain, the trusts Active Directory.
Assist with documentation and the data accuracy of a number of internal systems.
Assist in resolving IT/application issues, once appropriate level of knowledge has been gained.
Provide technical support to customers both internal and external through a range of communication channels
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Interpret technical specifications relevant to the ICT task
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Apply appropriate testing methodologies to hardware or software or cabling assets
Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Training:Information Communications Technician Level 3 Apprenticeship Standard: The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place at either of our training centres, in Birmingham or Worcester, whichever is more suitable for your location. You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and NetworkingSoftware and SecurityICT AdministrationTraining Outcome:Opportunity to progress to a higher level apprenticeship or permanent role for the right person. Employer Description:Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.Working Hours :Monday - Friday - Typical hours are 09.00 -17.00
However this employer is a flexible working hours employerSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Build a strong understanding of our C# WinForms application by engaging with customers and learning how they use the software.
Log, categorise, and prioritise support incidents, escalating complex technical issues to second-line support or other relevant teams
Provide basic troubleshooting and guide customers in resolving common issues while gathering valuable insights about software performance and user needs
Assist in the maintenance and refinement of features within the existing C# WinForms application, applying the knowledge gained from customer feedback
Collaborate with the development team on bug fixes, performance improvements, and feature enhancements
Contribute to software testing by designing and executing test cases, performing manual testing, and documenting test results
Identify and report software defects, and work with developers to troubleshoot and resolve issues before release
Training:Why choose our Junior Developer Level 3 apprenticeship?
QA’s Junior Developer Level 3 apprenticeship develops digital skills and provide the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.
QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:
Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components
Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:
Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming
Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.Training Outcome:Upon successful completion of this apprenticeship, there may be opportunity for future progression within the company in a more advanced IT role or through a higher-level apprenticeship. Employer Description:iLockerz is a tech manufacturing scale-up that makes electronic smart lockers that are used in businesses across the world to manage IT assets, weapons and other mission critical items.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Design and develop DevOps pipeline that are secure and supports ZTA.
Drive efforts to help the engineering group develop a scalable CICD model.
Automate development lifecycle processes, via relevant plugins and scripting across multiple SDLC tools such as Jira, GitHub, Jenkins, etc…
Automating and streamlining key DevOps tasks.
Handle and improve the Engineering infrastructure.
Design and development of comprehensive software monitoring and alerting solutions.
Training:Why choose our Software Engineer Level 4 apprenticeship?
Our Software Engineer Level 4 Apprenticeship gives learners advance skills and technical grounding to design, test and maintain software and web systems. Learners will also gain an understanding on advanced programming, systems and software development projects. Software Development is at the heart of digital transformation. With demand for services to be consumed online by both clients and employees increasing exponentially, software developers are in high demand. Software Engineers build and test high-quality code across front end, logic and database layers.
QA’s Software Engineer Level 4 apprenticeship programme enables the apprentice to:
Build advanced skills and technical grounding to design, test and maintain software and web systems.
Receive training on end-to-end software dev stack, as opposed to hyper-focusing on one area of development.
Develop more advanced applications.
Tools and technologies learned: Learners will learn to use HTML5, JavaScript and CSS3.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Responsibilities will include:
Being an integral part of the project delivery team specialising in technical services
Developing and implementing MEP strategies on a project, from pre-construction to post completion
Actively engaging with a variety of stakeholders, including clients, local communities, team members and suppliers
Find solutions to any problems that arise in the construction phase
Assisting in procurement of the integral parts and packages associated with building services
Advising the design teams on co-ordination and pre-fabrication of services within building design
Assisting in planning and programming building services within the construction programme
Management of sub-contractors / trades
Management of health and safety on site
Assisting with the production of monthly project audits and reports
Delivering building service engineering for a range of different buildings and clients
Commissioning management and witnessing
Testing integrated systems, including building control sign off
Assist in gaining practical completion
Managing project close out and the defect period
Training:
Our structured training programme will teach you technical and business skills to help you succeed in your career
The MEP Assistant apprenticeship will work towards the Building Services Engineering Senior Technician Level 4 which consists of work-based experience and training
Training Outcome:
We’ll also support you in gaining professional membership of the Chartered Institution of Building Services Engineers (CIBSE)
Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible.
You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 4.30pm. Due to the nature of construction you may be expected to work additional hours. Whilst working on site the typical start time is at 8.00am instead of 9.00am.Skills: Problem solving skills,Team working,Initiative....Read more...
Responsibilities will include:
Being an integral part of the project delivery team specialising in technical services
Developing and implementing MEP strategies on a project, from pre-construction to post completion
Actively engaging with a variety of stakeholders, including clients, local communities, team members and suppliers
Find solutions to any problems that arise in the construction phase
Assisting in procurement of the integral parts and packages associated with building services
Advising the design teams on co-ordination and pre-fabrication of services within building design
Assisting in planning and programming building services within the construction programme
Management of sub-contractors / trades
Management of health and safety on site
Assisting with the production of monthly project audits and reports
Delivering building service engineering for a range of different buildings and clients
Commissioning management and witnessing
Testing integrated systems, including building control sign off
Assist in gaining practical completion
Managing project close out and the defect period
Training:
Our structured training programme will teach you technical and business skills to help you succeed in your career
The MEP Assistant apprenticeship will work towards the Building Services Engineering Senior Technician Level 4 which consists of work-based experience and training
Training Outcome:
We’ll also support you in gaining professional membership of the Chartered Institution of Building Services Engineers (CIBSE)
Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible.
You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 4.30pm. Due to the nature of construction you may be expected to work additional hours. Whilst working on site the typical start time is at 8.00am instead of 9.00am.Skills: Problem solving skills,Team working,Initiative....Read more...
Responsibilities will include:
Being an integral part of the project delivery team specialising in technical services
Developing and implementing MEP strategies on a project, from pre-construction to post completion
Actively engaging with a variety of stakeholders, including clients, local communities, team members and suppliers
Find solutions to any problems that arise in the construction phase
Assisting in procurement of the integral parts and packages associated with building services
Advising the design teams on co-ordination and pre-fabrication of services within building design
Assisting in planning and programming building services within the construction programme
Management of sub-contractors / trades
Management of health and safety on site
Assisting with the production of monthly project audits and reports
Delivering building service engineering for a range of different buildings and clients
Commissioning management and witnessing
Testing integrated systems, including building control sign off
Assist in gaining practical completion
Managing project close out and the defect period
Training:
Our structured training programme will teach you technical and business skills to help you succeed in your career
The MEP Assistant apprenticeship will work towards the Building Services Engineering Senior Technician Level 4 which consists of work-based experience and training
Training Outcome:
We’ll also support you in gaining professional membership of the Chartered Institution of Building Services Engineers (CIBSE)
Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible.
You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 4.30pm. Due to the nature of construction you may be expected to work additional hours. Whilst working on site the typical start time is at 8.00am instead of 9.00am.Skills: Problem solving skills,Team working,Initiative....Read more...
Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree programme. Being part of Global Information Security (GIS) offers you the opportunity to be part of a world-class information security workforce.
As an apprentice, you will join one of our teams in GIS EMEA. Key tasks and responsibilities may include but are not limited to:
Building an understanding of the Banks security policy, standards, and requirements
Develop a strong understanding of established processes and guidelines to handle common issues
Accurate documentation, record-keeping, analysis and response to incoming information security inquiries or issues
Monitor assigned queues and work cases in an efficient and effective manner
Collaborate with team members to resolve more complex problems and/or escalate as necessary
Adapt to change and learning of new technology/processes
Supporting technical and non-technical colleagues performing specialised GIS functions to drive operational efficiencies
Partnering and developing key relationships with stakeholders across the team and outside of the team
Training Outcome:This is a great opportunity to join a world-renowned company and build a rewarding career. You will be joining an exceptional and supportive team, working alongside colleagues from around the globe. We promote diversity and inclusion and will give you access to ongoing training to help you develop and grow. We reward high performance and support colleagues in local community based voluntary activities. This all helps to make our company a great place to work.Employer Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
The role of a Business Administration Apprentice within BAE Systems Submarines involves a wide range of activities that support the efficient running of the many departments throughout the business.
This can include:
Undertaking a range of clerical and administrative duties within a department to ensure the smooth running of the department. Processing documents and information received from a range of sources and managing the data within company systems
Collating and extracting data and producing routine reports, schedules, summaries and letters for internal circulation or for customers and suppliers. Identifying and undertaking initial investigation into discrepancies and shortages relating to products or services, this could involve statistical information, document control or physical stock control
Dealing with internal stakeholders, customers and suppliers and exchange information in order to clarify a situation, e.g. placing orders, arranging appointments, deliveries, etc. Obtaining and verifying data including carrying out checks and obtaining authorisation for finalising documents
Maintenance and storage of technical documentation, keeping filing systems up to date to ensure traceability so that information can be readily retrieved
Having a clear understanding of Health, Safety & Environment (HS&E) requirements within the workplace and proactively facilitate any health and safety actions in support of a compliant office environment
The role will also encompass the processing, manipulation and maintenance of technical documentation to ensure swift and accurate traceability using the relevant document management systems
The role will involve four placements working in a variety of different functions across our major programmes. Developing skills such as:
Planning & Organisation - The ability to plan and organise multiple tasks in defined timescales and effectively manage changes to plans
Creative problem solving - Ability to understand what is happening in our environment, identify problems or issues and searching for original solutions that go beyond conventional thinking to ensure you achieve the desired outcome
IT Literacy - Knowledge and ability to utilise computers and related technology efficiently to maximise performance in your role. Appropriately and effectively use IT tools to access, manage, integrate, evaluate, create and communicate information i.e. Microsoft Office: PowerPoint, Outlook, Excel, and Word.
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities - whether you decide to stay in the UK or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team• Learning how to provide technical support• Assisting in customer projects and support activities as skills allow• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients• Learning how to handle telephone support calls as well as incoming helpdesk emails • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary • Updating company systemsTraining Outcome:Venture 1 has a history of employing graduate apprentices into Full Time roles.Employer Description:We strive to deliver ethical, innovative, inclusive IT to our customers, with exceptional levels of skill, service, and quality, and in a manner that intrinsically supports sustainability, protecting the future of our wonderful planet.
Venture 1 Consulting was established in London in 2000, and has been helping businesses deliver innovation and efficiencies through the use of fit-for-purpose technology solutions ever since.Working Hours :Monday - Friday (Between 08:00 and 18:00)Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
In this role, you'll be at the forefront of safeguarding our organisation's digital assets, working alongside seasoned professionals to develop cutting-edge security solutions. You'll dive deep into the world of cyber security, mastering the latest techniques and technologies to detect, analyse, and mitigate potential vulnerabilities and threats.
Throughout your apprentice you'll learn to design, build, and configure secure networks, write and test secure code, analyse malware, and conduct ethical system reconnaissance. You'll develop a keen understanding of risk assessment, security management systems, and legal and regulatory compliance standards.
A day in the life can involve:
Analysing network traffic and system logs to identify potential security breaches
Conducting vulnerability assessments and penetration testing to uncover weaknesses
Developing and implementing security policies and procedures - Investigating and responding to cyber incidents, working closely with incident response teams
Staying up-to-date with the latest cyber threats, vulnerabilities, and mitigation techniques
Collaborating with cross-functional teams to ensure secure system design and development.
Our cyber security team is a tight-knit group of passionate professionals dedicated to staying ahead of the curve in the ever-evolving cyber threat landscape. We foster a culture of continuous learning, knowledge-sharing, and mentorship, ensuring that you have the support and resources to grow and excel in your career.
We welcome individuals from all backgrounds who enjoy problem-solving and critical thinking as you will need to analyse complex security challenges and devise innovative solutions to mitigate risk. You will need to have a meticulous and detailed oriented approach when it comes to tasks be able to work effectively with cross-functional teams to communicate technical findings to a variety of stakeholders. You need to be a curious person who has a passion for staying up-to-date with the latest cyber security trends as well as a flexible attitude and an ability to perform under pressure whilst prioritising tasks.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the BSc (Hons) Cyber Security Technical Professional Degree. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation.
You will be set objectives and goals by your training provider and manager to support your studies. You will build your skills over a 42-month period, starting in September. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed you will be able to apply for relevant roles across the business.
Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, hours to be confirmed. 40 hours a week.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 4 Sales Executive Apprenticeship programme with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-led e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers and you’ll receive full support from the team.Training Outcome:In your first year you’ll be the back bone of our Sales team, learning from the ground up and taking on all the administrative tasks to support our sales operations. Within 12 to 18 months, you’ll have gained the confidence and skills to take your first step into a customer facing role, which could be Sales or Account Management, and eligibility into the Sales Bonus Scheme.Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning, and Sage Intacct software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
