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Group 1 Volkswagen Lowestoft Service Advisor Apprenticeship
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims. Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand-specific certifications.Training Outcome: Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
JLR Customer Service Advisor Apprentice Derby
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include: Interpreting customer concerns and comments and liaising with Service Technicians Booking/scheduling vehicle services Liaising with customers about any additional work required Estimating time and costs associated with repairs Handling customer complaints Responding to customer requests Tracking the vehicle through the workshop We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location. As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include: A willingness to learn Teamwork Quality focus Personal responsibility and resilience Problem solving Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard JLR specific certifications Training Outcome: There are lots of opportunities to develop your career within our expanding retail network Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification Embedded within your training are the JLR global training materials This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience ....Read more...
Group 1 JLR Aftersales Centre Guildford Service Advisor Apprenticeship
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include: Interpreting customer concerns and comments and liaising with Service Technicians. Booking/scheduling vehicle services. Liaising with customers about any additional work required. Estimating time and costs associated with repairs. Handling customer complaints. Responding to customer requests. Tracking the vehicle through the workshop. We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location. As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include: A willingness to learn Teamwork Quality focus Personal responsibility and resilience Problem solving Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard JLR specific certifications Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path. Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. Working Hours :Monday - Friday, 08.30 - 17.30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience ....Read more...
Group 1 JLR Watford Service Technician Apprenticeship
Our apprenticeship is geared toward training the next generation of fully-fledged Service Technicians/Mechanics. But what does a Service Technician/Mechanic do? Service Technicians/Mechanics service and repair light vehicles such as cars up to 3.5 tonnes. Service Technicians/Mechanics are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features. The duties of a Service Technician/Mechanic may include: Servicing vehicles– carrying out checks and maintenance according to the manufacturers’ guidelines Repairing and replacing faulty parts and components Advising the Service Receptionists about required repairs Producing time estimates Maintaining repair and service records Please note, the Service Technician/Mechanic role varies slightly by employer based upon the specific needs within the location. We are looking for people with an interest in engineering and technology to thrive in this role. While full technical training will be provided, desired skills include problem solving, attention to detail and an aptitude for applied logic. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include: A willingness to learn Teamwork Engineering interest Quality focus Personal responsibility and resilience Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the three year programme, you will receive the following: Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle) Certificate in Automotive Refrigerant Handling JLR specific certifications Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. At the end of your apprenticeship programme, you'll undertake the JLR Level 2 assessment, the first step on the JLR internal learner journey. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path. Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. Working Hours :Monday– Friday. 0830– 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Alcon - Level 3 Technical Support Engineering Apprenticeship
Fantastic opportunity to work in an engineering company who design and manufacture ultra-high-quality brake, clutch and other automotive components to Motorsport, top OEM and Special Vehicle markets. This is an amazing opportunity to learn to become a multi-skilled manufacturing engineer. You will get the opportunity to work in the following departments: Design Engineering: You’ll get an insight into using computer software such as Solidworks 3D CAD software, to produce accurate solid models which have been requested from our customers Our Design Engineers ensure our components are as strong, light and efficient as possible, through accurate design of parts. Design Engineers work in an office environment designing components on computer software Research & Development: To stand still is to go backwards, so in research and development we look into the future, developing new ideas, patenting new processes and ensuring the company is always ahead of the competition As an R&D Technician or Engineer, you will work in the R&D lab carrying out testing of parts, as well as using a computer to record data Planning: You’ll see first-hand how highly organised our planning strategy is. Planning is used to manage the coordination of production workflow, and developing and reviewing production plans with other departments The manufacturing department is led by the work-to plan that the Planning team put together As a Planner you will be based in an office using a computer You will need to speak to other departments to ensure that the plan will work and your customers are updated with any changes as this will effect the delivery dates of components made Quality Engineering (Metrology) Quality is where we check each component is visibly correct before it is then compared to a mathematically perfect specification. Any part that is found to be outside these requirements that cannot be easily corrected is simply discarded and the whole process starts again Quality Engineers and Technicians work in a Quality Lab, where there is a mix of hands-on work such as measuring components, and computer-based work Production Engineering: Production Engineering is made up of a team of Production Engineers who support the machining and assembly departments The Production Engineers will provide technical expertise, help with problems on the machines, diagnose and solve problems, ensuring that the machines that make our products are working smoothly and efficiently. We have a wide variety of CNC machines with Fanuc and Heidenhain controls which are operated by our highly skilled CNC setter operators Production Engineers work on the shop floor and also at a desk with a computer Training:Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with your employer and Make UK, which are fully paid for, including: Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company Advanced Manufacturing Engineering Workplace Competence Training - in years 2 to 4 in company Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK In house training in line with your requirements Further qualifications deemed necessary by your employer On completion of your studies, you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering and Manufacturing Support Technician Training Outcome: Our Alcon Apprentices, once they have completed a 4 year apprenticeship will become fully qualified Technicians or Engineers in their specialism of engineering We look to promote from within and some of our Senior Managers today came through the Alcon Apprenticeship Programme If the management route is not for you, then becoming an expert in your line of work is where we aim to get you Employer Description:Alcon is a designer and manufacturer of ultra-high quality, low volume brake, clutch and other automotive components. We operate in all areas of the industry around the world. Our clients and their requirements are as wide ranging as the products we supply. From tiny brake-by-wire controllers for Formula E racing cars to calipers required to stop 35 tonnes of armoured vehicle, the only factor common to everything we do is our no-compromise approach to engineering excellence.Working Hours :Monday - Friday, 08:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Apprentice Accounting Technician
As a trainee accountant you will work as part of a team assisting with clients’ accounting needs. This position involves a number of different aspects including: Preparing financial statements for limited companies, partnerships and sole traders Preparing tax computations Providing bookkeeping services Preparation of VAT returns Filing Companies House and H M Revenue & Customs documents on the client's behalf Assignments will be undertaken both in the office and at the client's premises. Trainees will have support and on-the-job training from managers and other senior staff. During your training, you will be expected to develop an understanding of the practical issues involved in delivering a high quality service to clients. Both practical and theoretical training will be undertaken, with an aim to become a member of the Association of Accounting Technicians (AAT).Training:You will undertake the “Assistant Accountant” Apprenticeship (an Advanced Apprenticeship in Accounting), with full support from Accountancy Learning as part of their Flexible Apprenticeship Programme. Assessment will be by an “End Point Assessment” and will be graded “Pass” or “Distinction”. This will include two elements: A Professional Discussion: This will include a series of questions allowing you to display the knowledge and experience you have obtained over your apprenticeship. You will build a Portfolio of reflections and product evidence that will be used for discussion points in the PD. A Synoptic Exam: This will include elements you have learnt throughout your studies of the individual AAT Units and this will contribute towards your end grade. You will be prepared for both of these elements by undertaking studies for the AAT (Level 3) Advanced Diploma in Accounting. These will underpin both elements of your “end point assessment”. As such, it is anticipated that your apprenticeship duration will be for 15-18 months, although earlier completion is possible, provided the duration exceeds one year and a week. Those with no prior accounting knowledge may also need to complete the Bookkeeping units of AAT Level 2. You will receive support from both the employer and the training provider to complete and achieve your apprenticeship and will be given time to study during the week on a day release basis. As you are working towards a professional qualification, it is also expected that you will continue your studies outside of normal office hours. As you learn more in both the office and in your studies your responsibilities, and the variety of tasks you undertake, are expected to increase. Those with previous relevant qualifications and experience may be considered for a Higher Apprenticeship undertaking the Professional Accountant Standard.Training Outcome: It is expected that you will stay with the company following successful completion of your apprenticeship to undertake further qualifications and increase your responsibility in the office Employer Description: Established in 1996, the award-winning Futurelink Group stands out as an expert payroll specialist providing a comprehensive array of fully compliant payroll solutions tailored to each client’s individual needs. With 28 years of industry expertise, we have been supporting clients, contractors and freelancers across all industry sectors including aerospace, construction, energy, and logistics to name a few. We pride ourselves on being unwaveringly compliance-driven therefore, our diverse range of options ensures that contractors receive the optimal solution for their sector and personal circumstances, all while remaining fully compliant with HMRC regulations such as Inland Revenue 35 (IR35) and the Construction Industry Scheme (CIS). Our seasoned team of specialists is committed to delivering full support both to clients and the workforce by streamlining employee and payroll management. We personally liaise with workers by answering any queries they may have and ensuring that they are well looked after, subsequently enabling organisations to focus on their core business operations. We process payrolls daily, including twice on Fridays, so you can rest assured that your workforce is receiving timely and accurate payments from a trusted partner. By partnering with Futurelink Group, agencies can save on employment costs, grow their profit margins, and increase workers’ net income. Adapting seamlessly to the evolving legislative landscape over the years, our team of expert advisors, payroll specialists, and external auditors ensures that our policies and procedures consistently align with HMRC’s latest employment legislation and tax law. At the core of our service is a commitment to exceptional delivery, and to uphold this standard, we actively seek feedback from our valued clients and contractors (see testimonials). In collaboration with RSM (formerly Baker Tilly), we have developed a state-of-the-art, bespoke payroll system. Our cutting-edge system paired with our growing team of payroll experts emphasises our commitment to providing exceptional support, ensuring that everyone is paid accurately and on time, every time.Working Hours :Monday to Friday, excluding bank holidays.Skills: IT skills,Number skills,Analytical skills,Logical,Literacy Skills,Willing to learn,Interest in business,Common sense ....Read more...