Apprentice Service Engineer

Complete on-the-job training, including shadowing and supporting your mentor Keep a diary of all daily activities up to date at all times (diary format will be provided and coaching given on how to complete this) Ensure job sheets/service reports relating to equipment fault finding, maintenance, service and repair, are completed to company standards and submitted on time, and that a copy is kept for referencing purposes Provide a high level of customer service and address any customer queries Follow all reasonable and lawful instructions, including those relating to Health and Safety Project a professional image by wearing the Company Uniform at all times whilst on duty and at external and internal training courses Escalate to their Team Leader or Service Delivery Manager, in a timely manner, any serious or potentially unresolved issues which may affect safety, compliance and customer/supplier relationships Ensure all Health and Safety requirements are always adhered to, reporting any potential hazards to the senior management team

Training:

Year 1 – You will complete on the job training with your mentor and other engineers. You will learn to support an engineer and perform basic tasks under supervision.

Year 2 – You will continue to work under the supervision of your mentor, and will begin to perform tasks alongside qualified engineers. Your work will be checked and signed off by qualified engineers.

Year 3 – You will be able to independently perform routine servicing and minor repairs. Your work will be checked and signed off by qualified engineers.

Year 4 – Subject to completing your apprenticeship qualification you will be qualified to perform routine servicing, minor and major repairs independently and to sign off your own work. You continue to receive support from your mentor and other engineers as needed. At the end of the 4th year, you will make the transition to become a fully qualified Service Engineer upon successful completion of the programme.

Training Outcome:
After successful completion of the apprenticeship program, this would be expected to lead to a permanent role as a Service Engineer at Euroteck Systems or elsewhere in the HTSL Group   

Employer Description:
Euroteck Systems was started in 2000, and is a privately owned limited company, part of the HTSL Group of businesses. Euroteck Systems founders have many years’ experience working in NDT service positions, and so the business was started to further the competition in this market. This is unlike many companies that grow from a sales background and only later add after-sales, service and engineering capabilities. At Euroteck we decided, right from the beginning, that a high quality after-sales capability would be critical to winning new business. Consequently, our prime directive has always been that we will not sell what we cannot support. By locating our factory in Tamworth, in the Midlands, we are based centrally within the UK, and close to the motorway network and two international airports ensuring that our well-equipped Field Service Engineers are able to reach the majority of our clients within a few hours, responding to emergency breakdowns in the shortest possible time. In addition we hold extensive spares of most critical items, so that we can easily arrange to exchange defective parts to get our customers up and running again quickly.

Working Hours :
Monday to Thursday 8.30am to 5pm (30 minutes unpaid lunch break) Friday 8.30am to 2.30pm (30 minutes unpaid lunch break) With release to attend college and other training courses as required

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness