Role of Travel Consultant:
Handling both incoming and outgoing telephone calls, face to face and web enquiries
Selling holidays across a range of suppliers
Tailor-making packages
Offering exceptional customer service, expert advice and personal recommendations
Working to and achieving sales targets
General administration duties
Flexibility to work on a rota basis over 7 days
Training:
Level 3 Travel Consultant Apprenticeship qualification
The training will take place at Ocean World Travel, 132 Winchester Road, Chandlers Ford, Hampshire SO53 2DS
The training will be 37.5 hours per week over a 7 day period although we can accommodate part time. We are open from 9.00am - 7.00pm Monday - Friday, 9.00am - 6.00pm on Saturday, and 10.00am - 5.00pm on Sunday
Level 3 Travel Consultant Apprenticeship Standard:
A fully embedded induction programme delivered by the employer and training provider
Allocation of a training provider coach / tutor who will visit you in the workplace on a regular basis
Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises
On the job training delivered by the employer
Quarterly formal progress review meetings with the providers coach/tutor and employer
The Apprenticeship Structure:
The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry
It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice
Specific technical knowledge and skills training is provided by the employer
During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment
Training Outcome:We would offer a full time position with Ocean World Travel on completion of the apprenticeship.Employer Description:We are a family run cruise specialist established in 1995 in Birmingham. We moved to Hampshire in 2000. We predominantly sell cruises from the UK with Fred. Olsen Cruise Lines, P&O Cruises and Cunard Line as well as other cruise lines. We are ABTA bonded and can sell all types of holidays and package holidays. We also create tailor made and luxury holidays. We are a highly regarded cruise specialist with the cruise lines
We have seven staff and are looking to increase staff numbers since the business has grown post pandemic.Working Hours :The training will be 37.5 hours per week over a 7 day period although we can accommodate part time. We are open from 9.00am - 7.00pm Monday - Friday, 9.00am - 6.00pm on Saturday, and 10.00am - 5.00pm on Sunday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Scutum Group are a leading nationwide independent provider of world class fire and security solutions and are looking for high quality Fire & Security Engineer apprentices to join Scutum Academy in January 2025.
Candidates should be reliable, motivated and demonstrate a positive and enthusiastic approach to learning and developing their skills, and a passion for the Fire and Security industry. A confident communicator is essential with good spoken and written English and computer skills.
A full, UK Driving Licence is essential. Candidates will be required to commit to working at various locations in the UK and be expected to work outside of core hours to meet the requirements of the role.
Duties include but are not limited to:
Security maintenance and fire alarm maintenance to include CCTV/Intruder and Access Control
Electrical and electronic principles - including codes of practice, commissioning, design criteria and installation, testing and maintenance techniques
Testing and maintaining different systems - including a range of fire, emergency, and security systems
System technologies - including storing, retrieving, manipulating, transmitting, and receiving electronic data across a range of information communication technology (ICT) applications
Using ICT tools and equipment - including email, mobile devices, personal computers, and web applications
Communications - including communication styles and communicating in a clear, articulate, and appropriate manner
Specialist fire, security, fire and emergency lighting or fire and Security Technician skills
Health and safety practices, regulations and legislation within fire, emergency, and security environments - including environmental compliance
Candidates will be selected via CV submission and Interviews.Training:Fire Emergency and Security Systems Technician Level 3 Apprenticeship Standard:
You will complete all training tasks allocated during your block release weeks at the training centre and gathering any site evidence needed to supplement your studies.
Complete an annual assessment at the training centre and take part in any additional training courses that the company require you to complete.
Employer/On the job training:
College attendance is a requirement, this will be on a block release basis. The rest of the time will be spent working within a Scutum Company.
On the job experience and training partnered with a qualified installation/service engineer throughout the 3 year course
Scutum specific induction training
Panel Manufacturer Training
Scutum Engineer will provide onsite training.
Installation of equipment
Install cabling
Servicing on all alarm systems
Commissioning on all alarm systems
Training Outcome:
To become a fully trained engineer in Fire, Emergency and Security Systems
Be a valued employee of Scutum Group
Company Vehicle
Competitive Salary
Professional Development
Employee Health Assurance Programme
Death in Service Benefits
Employer Description:
Scutum Group are a leading nationwide independent provider of world class fire and security solutions
Working Hours :Monday - Friday, shifts to be confirmedSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Physical fitness....Read more...
Scutum Group are a leading nationwide independent provider of world class fire and security solutions and are looking for high quality Fire & Security Engineer apprentices to join Scutum Academy in January 2025.
Candidates should be reliable, motivated and demonstrate a positive and enthusiastic approach to learning and developing their skills, and a passion for the Fire and Security industry. A confident communicator is essential with good spoken and written English and computer skills.
A full, UK Driving Licence is essential. Candidates will be required to commit to working at various locations in the UK and be expected to work outside of core hours to meet the requirements of the role.
Duties include but are not limited to:
- Security maintenance and fire alarm maintenance to include CCTV/Intruder and Access Control
- Electrical and electronic principles - including codes of practice, commissioning, design criteria and installation, testing and maintenance techniques
- Testing and maintaining different systems - including a range of fire, emergency, and security systems
- System technologies - including storing, retrieving, manipulating, transmitting, and receiving electronic data across a range of information communication technology (ICT) applications
- Using ICT tools and equipment - including email, mobile devices, personal computers, and web applications
- Communications - including communication styles and communicating in a clear, articulate, and appropriate manner
- Specialist fire, security, fire and emergency lighting or fire and Security Technician skills
- Health and safety practices, regulations and legislation within fire, emergency, and security environments - including environmental compliance
Candidates will be selected via CV submission and Interviews.Training:Skills for Security deliver the Level 3 apprenticeship.
You will complete all training tasks allocated during your block release weeks at the training centre and gathering any site evidence needed to supplement your studies.
Complete an annual assessment at the training centre and take part in any additional training courses that the company require you to complete.
Employer/On the job training:
College attendance is a requirement, this will be on a block release basis. The rest of the time will be spent working within a Scutum Company.
On the job experience and training partnered with a qualified installation/service engineer throughout the 3 year course
Scutum specific induction training
Panel Manufacturer Training
Scutum Engineer will provide onsite training.
Installation of equipment
Install cabling
Servicing on all alarm systems
Commissioning on all alarm systems
Training Outcome:- To become a fully trained engineer in Fire, Emergency and Security Systems. - Be a valued employee of Scutum Group - Company Vehicle - Competitive Salary - Professional Development- Employee Health Assurance Programme - Death in Service BenefitsEmployer Description:
Scutum Group UK Ltd specialises in advanced safety and security solutions, covering areas like fire protection, electronic security, and digital defense. With a focus on innovation and sustainability, they deliver top-tier services across Europe and the U.S. This makes Scutum a trusted partner for their clients security needs.
Working Hours :Monday - Friday shifts TBC.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Physical fitness....Read more...
Scutum Group are a leading nationwide independent provider of world class fire and security solutions and are looking for high quality Fire & Security Engineer apprentices to join Scutum Academy in January 2025.
Candidates should be reliable, motivated and demonstrate a positive and enthusiastic approach to learning and developing their skills, and a passion for the Fire and Security industry. A confident communicator is essential with good spoken and written English and computer skills.
A full, UK Driving Licence is essential. Candidates will be required to commit to working at various locations in the UK and be expected to work outside of core hours to meet the requirements of the role.
Duties include but are not limited to:
Security maintenance and fire alarm maintenance to include CCTV/Intruder and Access Control
Electrical and electronic principles - including codes of practice, commissioning, design criteria and installation, testing and maintenance techniques
Testing and maintaining different systems - including a range of fire, emergency, and security systems
System technologies - including storing, retrieving, manipulating, transmitting, and receiving electronic data across a range of information communication technology (ICT) applications
Using ICT tools and equipment - including email, mobile devices, personal computers, and web applications
Communications - including communication styles and communicating in a clear, articulate, and appropriate manner
Specialist fire, security, fire and emergency lighting or fire and Security Technician skills
Health and safety practices, regulations and legislation within fire, emergency, and security environments - including environmental compliance
Candidates will be selected via CV submission and Interviews
Training:Skills for Security deliver the Level 3 apprenticeship.
You will complete all training tasks allocated during your block release weeks at the training centre and gathering any site evidence needed to supplement your studies.
Complete an annual assessment at the training centre and take part in any additional training courses that the company require you to complete.
Employer / On the job training:
College attendance is a requirement, this will be on a block release basis. The rest of the time will be spent working within a Scutum Company
On the job experience and training partnered with a qualified installation / service engineer throughout the 3 year course
Scutum specific induction training
Panel Manufacturer Training
Scutum Engineer will provide onsite training.
Installation of equipment
Install cabling
Servicing on all alarm systems
Commissioning on all alarm systems
Training Outcome:
To become a fully trained engineer in Fire, Emergency and Security Systems
Be a valued employee of Scutum Group - Company Vehicle - Competitive Salary - Professional Development - Employee Health Assurance Programme - Death in Service Benefits
Employer Description:
Scutum Group are a leading nationwide independent provider of world class fire and security solutions
Working Hours :Monday - Friday (Times to be confirmed)Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Physical fitness....Read more...
Scutum Group are a leading nationwide independent provider of world class fire and security solutions and are looking for high quality Fire & Security Engineer apprentices to join Scutum Academy in January 2025.
Candidates should be reliable, motivated and demonstrate a positive and enthusiastic approach to learning and developing their skills, and a passion for the Fire and Security industry. A confident communicator is essential with good spoken and written English and computer skills.
A full, UK Driving Licence is essential. Candidates will be required to commit to working at various locations in the UK and be expected to work outside of core hours to meet the requirements of the role.
Duties include but are not limited to:
- Security maintenance and fire alarm maintenance to include CCTV/Intruder and Access Control
- Electrical and electronic principles - including codes of practice, commissioning, design criteria and installation, testing and maintenance techniques
- Testing and maintaining different systems - including a range of fire, emergency, and security systems
- System technologies - including storing, retrieving, manipulating, transmitting, and receiving electronic data across a range of information communication technology (ICT) applications
- Using ICT tools and equipment - including email, mobile devices, personal computers, and web applications
- Communications - including communication styles and communicating in a clear, articulate, and appropriate manner
- Specialist fire, security, fire and emergency lighting or fire and Security Technician skills
- Health and safety practices, regulations and legislation within fire, emergency, and security environments - including environmental compliance
Candidates will be selected via CV submission and Interviews.Training:Skills for Security deliver the Level 3 apprenticeship.
You will complete all training tasks allocated during your block release weeks at the training centre and gathering any site evidence needed to supplement your studies.
Complete an annual assessment at the training centre and take part in any additional training courses that the company require you to complete.
Employer/On the job training:
College attendance is a requirement, this will be on a block release basis. The rest of the time will be spent working within a Scutum Company.
On the job experience and training partnered with a qualified installation/service engineer throughout the 3 year course
Scutum specific induction training
Panel Manufacturer Training
Scutum Engineer will provide onsite training.
Installation of equipment
Install cabling
Servicing on all alarm systems
Commissioning on all alarm systems
Training Outcome:- To become a fully trained engineer in Fire, Emergency and Security Systems. - Be a valued employee of Scutum Group - Company Vehicle - Competitive Salary - Professional Development - Employee Health Assurance Programme - Death in Service BenefitsEmployer Description:
Scutum Group UK Ltd specialises in advanced safety and security solutions, covering areas like fire protection, electronic security, and digital defense. With a focus on innovation and sustainability, they deliver top-tier services across Europe and the U.S. This makes Scutum a trusted partner for their clients security needs.
Working Hours :Monday - FridaySkills: Communication skills,Customer care skills,Problem solving skills,Logical,Physical fitness....Read more...
Are you creative? If so, we have a fantastic opportunity to join our growing team and learn all aspects of business administration and social media management. Experience with Microsoft programmes such as Word, Excel and Outlook, a passion for social media, a creative mind, a strong work ethic and initiative with the ability to work without supervision. Good communication skills, both verbal & written.
The role will include;
Help with day-to-day administrative tasks where required
Communicate with customers via telephone and email and social media
Responding to customers on social media and dealing with any requests
Work with the sales team to promote products
Managing the general administration of social media campaigns
Create and publish interesting content to attract sales to the channels
Liaise with staff on site and collaborate for social media content
Capcut (editing tool experience or good with technology to be able to learn)
Instagram reels and Instagram posts
Manage Facebook, Tiktok and YouTube posts
Film, photograph and edit content
Attract more sales and showcase what the sleep people do to the online audience
Ensuring that the policies of the company are observed, and that good practises are encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Potential for full time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.
Employer Description:We produce all of our mattresses from our facility here in Ossett, West Yorkshire in the heart of the UK bedding industry. Originating with just one small unit on the site, we have now grown to take over the whole site. This has allowed us to expand our business and offer more fantastic products to our loyal customers.Working Hours :Monday to Friday 37.5 hours per week, 8.30am - 4.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental,Patience,Self Motivated,Punctual and reliable,An interest in Social Media....Read more...
To learn responsibility for the display and maintenance of a safe, stimulating, interactive, learning environment in the Nursery.
To learn to work within the guidelines of the Early Years Foundation Stage and assist in the planning, preparation and delivery of an effective programme of activities to help babies and young children to develop.
To learn the implementation of providing stimulating learning experiences, which enable young children to grow in confidence and independence.
To learn and develop skills to effectively observe, assess, monitoring and record children’s learning and development using a variety of methods.
To gather these observations and produce individual profiles for each child in your small key worker group.
To learn responsibility for providing full access to an effective programme of activities for children identified as requiring additional support.
To participate in staff meetings.
To provide cover for practitioners within the team as necessary.
To work in partnership with other professionals involved with the children and their families, i.e. health visitors, Inclusion support, speech therapists.
To support in the care of sick children and those suffering minor injury.
To be familiar with the fire drill and procedures for the safety of the children.
To assist with checking equipment for safety and suitability to use and preparing resources as appropriate.
To share responsibility for ensuring the room is cleaned at the end of each day.
To assist in the identification of child protection issues.
To access personal and curriculum development opportunities.
To undertake duties in such a way that ensures a positive multi-cultural approval and with full regard for the principles and policies in place at the YMCA and comply with the Equal Opportunities & Diversity Policy and Child Protection Procedures within the organisat
Operate within YMCA policies and procedures, strictly observing Health & Safety regulations of colleagues, parents/carers and yourself and the Safeguarding Children & Young People Policy.
Operate within Nursery policies and procedures.
Ensure all work practice is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none.
Undertake any other related duties that are consistent with the job.
Training:
Early Years Practitioner Level 2
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
Possible permanent position at the end of apprenticeship. Possible chance of moving on to further qualifications.
Employer Description:YMCA Has Been Serving The Black Country For Over 130 Years
A local charity, that’s part of the largest youth organisation in the world.
We support people to grow and develop in Mind Body & Spirit.
Our places are found in the heart of communities, working with children, young people and their families. We provide childcare, housing for young workers, supported accommodation, employability, health and social enterprises projects.Working Hours :8-6pm Monday - Friday Shifts will be between 8-6pm each day, shifts will be given on a Friday for the following week.Skills: Communication skills,Team working,Patience....Read more...
To learn responsibility for the display and maintenance of a safe, stimulating, interactive, learning environment in the Nursery.
To learn to work within the guidelines of the Early Years Foundation Stage and assist in the planning, preparation and delivery of an effective programme of activities to help babies and young children to develop.
To learn the implementation of providing stimulating learning experiences, which enable young children to grow in confidence and independence.
To learn and develop skills to effectively observe, assess, monitoring and record children’s learning and development using a variety of methods.
To gather these observations and produce individual profiles for each child in your small key worker group.
To learn responsibility for providing full access to an effective programme of activities for children identified as requiring additional support.
To participate in staff meetings.
To provide cover for practitioners within the team as necessary.
To work in partnership with other professionals involved with the children and their families, i.e. health visitors, Inclusion support, speech therapists.
To support in the care of sick children and those suffering minor injury.
To be familiar with the fire drill and procedures for the safety of the children.
To assist with checking equipment for safety and suitability to use and preparing resources as appropriate.
To share responsibility for ensuring the room is cleaned at the end of each day.
To assist in the identification of child protection issues.
To access personal and curriculum development opportunities.
To undertake duties in such a way that ensures a positive multi-cultural approval and with full regard for the principles and policies in place at the YMCA and comply with the Equal Opportunities & Diversity Policy and Child Protection Procedures within the organisat
Operate within YMCA policies and procedures, strictly observing Health & Safety regulations of colleagues, parents/carers and yourself and the Safeguarding Children & Young People Policy.
Operate within Nursery policies and procedures.
Ensure all work practice is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none.
Undertake any other related duties that are consistent with the job.
Training:
Early Years Practitioner Level 2
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
Possible permanent position at the end of apprenticeship. Possible chance of moving on to further qualifications.
Employer Description:YMCA Has Been Serving The Black Country For Over 130 Years
A local charity, that’s part of the largest youth organisation in the world.
We support people to grow and develop in Mind Body & Spirit.
Our places are found in the heart of communities, working with children, young people and their families. We provide childcare, housing for young workers, supported accommodation, employability, health and social enterprises projects.Working Hours :8-6pm Monday - Friday Shifts will be between 8-6pm each day, shifts will be given on a Friday for the following week.Skills: Communication skills,Team working,Patience....Read more...
To learn responsibility for the display and maintenance of a safe, stimulating, interactive, learning environment in the Nursery
To learn to work within the guidelines of the Early Years Foundation Stage and assist in the planning, preparation and delivery of an effective programme of activities to help babies and young children to develop
To learn the implementation of providing stimulating learning experiences, which enable young children to grow in confidence and independence
To learn and develop skills to effectively observe, assess, monitoring and record children’s learning and development using a variety of methods.
To gather these observations and produce individual profiles for each child in your small key worker group
To learn responsibility for providing full access to an effective programme of activities for children identified as requiring additional support
To participate in staff meetings
To provide cover for practitioners within the team as necessary
To work in partnership with other professionals involved with the children and their families, i.e. health visitors, Inclusion support, speech therapists
To support in the care of sick children and those suffering minor injury
To be familiar with the fire drill and procedures for the safety of the children
To assist with checking equipment for safety and suitability to use and preparing resources as appropriate
To share responsibility for ensuring the room is cleaned at the end of each day
To assist in the identification of child protection issues
To access personal and curriculum development opportunities.
To undertake duties in such a way that ensures a positive multi-cultural approval and with full regard for the principles and policies in place at the YMCA and comply with the Equal Opportunities & Diversity Policy and Child Protection Procedures within the organisat
Operate within YMCA policies and procedures, strictly observing Health & Safety regulations of colleagues, parents/carers and yourself and the Safeguarding Children & Young People Policy
Operate within Nursery policies and procedures
Ensure all work practice is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none
Undertake any other related duties that are consistent with the job
Training:
Early Years Practitioner Level 2 Apprenticeship Standard
Training Outcome:
Possible permanent position at the end of apprenticeship
Possible chance of moving on to further qualifications
Employer Description:YMCA Has Been Serving The Black Country For Over 130 Years
A local charity, that’s part of the largest youth organisation in the world.
We support people to grow and develop in Mind Body & Spirit.
Our places are found in the heart of communities, working with children, young people and their families. We provide childcare, housing for young workers, supported accommodation, employability, health and social enterprises projects.Working Hours :Shifts will be between 8.00am - 6.00pm, Monday - Friday each day, shifts will be given on a Friday for the following week.Skills: Communication skills,Team working,Patience....Read more...
To learn responsibility for the display and maintenance of a safe, stimulating, interactive, learning environment in the Nursery.
To learn to work within the guidelines of the Early Years Foundation Stage and assist in the planning, preparation and delivery of an effective programme of activities to help babies and young children to develop.
To learn the implementation of providing stimulating learning experiences, which enable young children to grow in confidence and independence.
To learn and develop skills to effectively observe, assess, monitoring and record children’s learning and development using a variety of methods.
To gather these observations and produce individual profiles for each child in your small key worker group.
To learn responsibility for providing full access to an effective programme of activities for children identified as requiring additional support.
To participate in staff meetings.
To provide cover for practitioners within the team as necessary.
To work in partnership with other professionals involved with the children and their families, i.e. health visitors, Inclusion support, speech therapists.
To support in the care of sick children and those suffering minor injury.
To be familiar with the fire drill and procedures for the safety of the children.
To assist with checking equipment for safety and suitability to use and preparing resources as appropriate.
To share responsibility for ensuring the room is cleaned at the end of each day.
To assist in the identification of child protection issues.
To access personal and curriculum development opportunities.
To undertake duties in such a way that ensures a positive multi-cultural approval and with full regard for the principles and policies in place at the YMCA and comply with the Equal Opportunities & Diversity Policy and Child Protection Procedures within the organisat
Operate within YMCA policies and procedures, strictly observing Health & Safety regulations of colleagues, parents/carers and yourself and the Safeguarding Children & Young People Policy.
Operate within Nursery policies and procedures.
Ensure all work practice is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none.
Undertake any other related duties that are consistent with the job.
Training:Early Years Practitioner Level 2
Functional Skills English and Maths if required
Blended on/off the job training and location to be confirmedTraining Outcome:Possible permanent position at the end of apprenticeship. Possible chance of moving on to further qualifications.Employer Description:YMCA Has Been Serving The Black Country For Over 130 Years
A local charity, that’s part of the largest youth organisation in the world.
We support people to grow and develop in Mind Body & Spirit.
Our places are found in the heart of communities, working with children, young people and their families. We provide childcare, housing for young workers, supported accommodation, employability, health and social enterprises projects.Working Hours :8-6pm Monday - Friday Shifts will be between 8-6pm each day, shifts will be given on a Friday for the following week.Skills: Communication skills,Team working,Patience....Read more...
To learn responsibility for the display and maintenance of a safe, stimulating, interactive, learning environment in the Nursery.
To learn to work within the guidelines of the Early Years Foundation Stage and assist in the planning, preparation and delivery of an effective programme of activities to help babies and young children to develop.
To learn the implementation of providing stimulating learning experiences, which enable young children to grow in confidence and independence.
To learn and develop skills to effectively observe, assess, monitoring and record children’s learning and development using a variety of methods
To gather these observations and produce individual profiles for each child in your small key worker group
To learn responsibility for providing full access to an effective programme of activities for children identified as requiring additional support
To participate in staff meetings
To provide cover for practitioners within the team as necessary
To work in partnership with other professionals involved with the children and their families, i.e. health visitors, Inclusion support, speech therapists
To support in the care of sick children and those suffering minor injury
To be familiar with the fire drill and procedures for the safety of the children
To assist with checking equipment for safety and suitability to use and preparing resources as appropriate
To share responsibility for ensuring the room is cleaned at the end of each day
To assist in the identification of child protection issues
To access personal and curriculum development opportunities
To undertake duties in such a way that ensures a positive multi-cultural approval and with full regard for the principles and policies in place at the YMCA and comply with the Equal Opportunities & Diversity Policy and Child Protection Procedures within the organisation
Operate within YMCA policies and procedures, strictly observing Health & Safety regulations of colleagues, parents/carers and yourself and the Safeguarding Children & Young People Policy
Operate within Nursery policies and procedures
Ensure all work practice is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none
Undertake any other related duties that are consistent with the job
Training:
Early Years Practitioner Level 2
Paediatric First Aid Certificate
Functional Skills where required
Training Outcome:Possible permanent position at the end of apprenticeship. Possible chance of moving on to further qualifications.Employer Description:YMCA Has Been Serving The Black Country For Over 130 Years
A local charity, that’s part of the largest youth organisation in the world.
We support people to grow and develop in Mind Body & Spirit.
Our places are found in the heart of communities, working with children, young people and their families. We provide childcare, housing for young workers, supported accommodation, employability, health and social enterprises projects.Working Hours :8am - 6pm Monday - Friday. Shifts will be between 8am - 6pm each day, shifts will be given on a Friday for the following week.Skills: Communication skills,Team working,Patience....Read more...
Meet & greet our clients and professional contacts at reception.
Copy and verify client identification documents.
Ensure the reception area looks professional and promotes quality at all times.
Offer and make every client and/or professional contact a drink on arrival into reception.
Ensure all phone calls are answered professionally and within 3 rings.
Take messages and ensure they are immediately passed on or emailed to the appropriate person.
Notify appropriate people when another member of staff is not in the office and ensure an out of office is on their email account and phone calls are diverted to another member of the team.
Liaising with external telephone answering support service Conscious of GDPR regulations and not leaving client information out on the Reception desk or discussing client information loudly when on the phone / in person.
Manage room bookings and car parking.
Taxi and travel bookings when required.
Coordinate and publish daily sign in communication sheets.
Any other ad hoc duties that may arise within the business support department.
Supporting other teams when required.
Building maintenance point of contact.
1st response to troubleshooting and day-to-day problem solving for SOS (Case Management system) and IT issues in conjunction with Operations Director and / or IT support providers.
1st response to troubleshooting and day-to-day problem solving for facilities (phones, photocopiers etc.) in conjunction with Operations Director.
Reception
Assist in ensuring Health and Safety procedures are maintained throughout the office.
Providing admin support for internal teams if cover is required.
Open Reception and meeting rooms before Reception cover first thing in the morning.
Training:
You will have a tutor session every 4-6 weeks throughout this apprenticeship.
Some sessions will be conducted face to face, the tutor will come to you at work to facilitate this, other sessions will take place over Teams calls, one to one with your tutor, whilst you are at work.
The last 3-months of this apprenticeship you will be put forward for your End Point Assessment, where you will have to produce some written work, a project, and a presentation to show your competence in this standard.
Training Outcome:
We will retain you at the end of apprenticeship. Nothing formally in place beyond that. Personal and professional development discussed on individual level.
Employer Description:We are a leading Southwest legal and financial planning firm that takes pride in building long term client relationships with a strong reputation thanks to our exceptional people.
From our offices in Bath, Frome, Sherborne and Wells we offer expert, straight forward, and comprehensive advice across a range of legal and financial services for both individuals and businesses.
Our people are passionate about what they do and so whether you are starting a business, need help to resolve a dispute, planning your retirement or looking to put a tax efficient Will in place you can be sure you’re in safe hands.Working Hours :Monday - Friday, 09.00 - 17.30.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Personable & polite,Discreet & professional,Fantastic phone manner,Positive & friendly,Adaptability....Read more...
To support the nursery management in the delivery of a high quality service to children from birth to five and their families
To work with the Nursery Management Team to deliver the Early Years Foundation Stage and meet the outcomes of Every Child Matters
To ensure that the welfare requirements of EYFS are complied with
To plan, prepare, implement and evaluate nursery activities
To undertake a Key Person role with a small group of Children
To contribute to the setting up, clearing away and upkeep of nursery resources
To support the planning, evaluation and recording of children’s progress and achievements as directed by the Nursery Management Team
To comply with all record keeping systems, nursery policies and procedures
To operate within the Nursery’s procedures for keeping children safe
To participate in Performance Review procedures / supervision and staff development as required by the Nursery Management Team
To support the Nursery Management Team in delivering a service for children with disabilities / SEN and their families
To work with parents as directed by the Nursery Management Team
To promote the Equal Opportunities Policy of the Nursery
To operate in a flexible way to meet the needs of the nursery, its children, parents and staff
To carry out, as necessary, any other duty deemed to be commensurate with the grade and status of the post and skills and experience of the post holder
This post is subject to DBS disclosure
All jobs are subject to change from time to time and this job description will be reviewed regularly.
This job description is a guide to the work you will be required to undertake and represents a range of responsibilities commensurate with the grade for the post.Training:Level 3 Early Years Educator Apprenticeship Standard, which includes:
Level 3 Early Years Educator qualification
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
Apprentices must successfully complete the Level 3 Award in Paediatric First Aid (RQF)
On and off the job training and location to be confirmed
Training Outcome:For the successful candidate there is the possibility of ongoing employment upon completion of the relevant qualification. An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.Employer Description:What makes Golden Petals Pre-school special and unique. We are the first early years setting in the area Heathershaw. Our area is a diverse and caters for all cultural beliefs . We have a good Oldham community that supports one another. Everything is on our doorstep!Working Hours :Monday- Friday
8.15am- 3.15pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Apprentice is responsible for helping to create an environment in which children’s individual needs are met and supporting the Nursery Management Team to ensure that high quality childcare is provided to all. This role profile is not exhaustive, and the Apprentice is expected to fulfil any duty as required for the effective running of the setting.
You will be required to undertake an Enhanced DBS check and provide two suitable references as part of the recruitment process.
Being aware and demonstrating a clear understanding of own role and areas of responsibility
To support children’s learning and development with children from all age ranges of the Early Years
To support children’s development skills, working to plan activities, recording observations and their progress
To understand and comply with all nursery policies and procedures, and relevant legislative requirements, informing management immediately of any instances of non-compliance or variations in practice
Once confident in role, to assume the role of a key person to a group of children and work in partnership with parents/carers, catering for all children’s individual needs; observing, planning and evaluating development activities; keeping accurate records and maintaining regular contact and communication with parents
Attending staff meetings and any training that is in-house
To regularly update the children's daily diaries
To ensure that the ratios are adhered to at all times
To assist with the wall displays and decoration
To assist with the nappy changing routines & personal hygiene
Training:
The successful candidate will undertake a Level 3 Early Years Educator apprenticeship qualification, which is an 15 month programme plus 4 months for End Point Assessment activities.
The programme is delivered through virtual and face to face training and online learning.
It will include functional skills exams if you don’t have English and maths GCSE at Grade 4 or above.
You will be required to obtain an approved paediatric first aid qualification prior to taking End Point Assessment.
Training Outcome:There will be opportunities to apply for a full-time, qualified role on completion of the apprenticeship.Employer Description:Toad Hall Nurseries are rated as an Ofsted ‘Good’ provider of childcare and are responsible for 12 nurseries across Surrey, Hertfordshire and Berkshire. They offer childcare and early education for children from the age of 3 months. Children have a dedicated team of staff looking after them and making sure that they have the best early life experiences. By combining excellent facilities and the expertise of their qualified staff, they ensure that all of the children enjoy their time at the nursery.Working Hours :The nursery is open Monday to Friday, 8.00am - 6.00pm. You will work shifts on a rota basis with one hour for lunch.
40 hours a week hours a weekSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
This role profile is not exhaustive, and the Apprentice is expected to fulfil any duty as required for the effective running of the setting.
You will be required to undertake an Enhanced DBS check and provide two suitable references as part of the recruitment process.
Your tasks will include:
Being aware and demonstrating a clear understanding of own role and areas of responsibility
To support children’s learning and development with children from all age ranges of the Early Years
To support children’s development skills, working to plan activities, recording observations and their progress
To understand and comply with all nursery policies and procedures, and relevant legislative requirements, informing management immediately of any instances of non-compliance or variations in practice
Once confident in role, to assume the role of a key person to a group of children and work in partnership with parents/carers, catering for all children’s individual needs; observing, planning and evaluating development activities; keeping accurate records and maintaining regular contact and communication with parents
Attending staff meetings and any training that is in-house
To regularly update the children's daily diaries
To ensure that the ratios are adhered to at all times
To assist with the wall displays and decoration
To assist with the nappy changing routines & personal hygiene
Training:
The successful candidate will undertake a Level 3 Early Year’s Practitioner Apprenticeship, which is an 18 month programme plus 3 months for End Point Assessment activities
The programme is delivered through virtual and face to face training and online learning
It will include functional skills exams if you don’t have English & maths GCSE at Grade 4/C or above
You will be required to obtain an approved paediatric first aid qualification prior to taking End Point Assessment
Training Outcome:There will be opportunities to apply for a full-time, qualified role on completion of the apprenticeshipEmployer Description:Toad Hall Nurseries are rated as an Ofsted ‘Good’ provider of childcare and are responsible for 12 nurseries across Surrey, Hertfordshire and Berkshire. They offer childcare and early education for children from the age of 3 months. Children have a dedicated team of staff looking after them and making sure that they have the best early life experiences. By combining excellent facilities and the expertise of their qualified staff, they ensure that all of the children enjoy their time at the nursery.Working Hours :The nursery is open Monday - Friday, 8.00am - 6.00pm. You will work shifts on a rota basis with one hour for lunch
40 hours a week hours a weekSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
This role profile is not exhaustive, and the Apprentice is expected to fulfil any duty as required for the effective running of the setting.
You will be required to undertake an Enhanced DBS check and provide two suitable references as part of the recruitment process.
Your tasks will include:
Being aware and demonstrating a clear understanding of own role and areas of responsibility
To support children’s learning and development with children from all age ranges of the Early Years
To support children’s development skills, working to plan activities, recording observations and their progress
To understand and comply with all nursery policies and procedures, and relevant legislative requirements, informing management immediately of any instances of non-compliance or variations in practice
Once confident in role, to assume the role of a key person to a group of children and work in partnership with parents/carers, catering for all children’s individual needs; observing, planning and evaluating development activities; keeping accurate records and maintaining regular contact and communication with parents
Attending staff meetings and any training that is in-house
To regularly update the children's daily diaries
To ensure that the ratios are adhered to at all times
To assist with the wall displays and decoration
To assist with the nappy changing routines & personal hygiene
Training:
The successful candidate will undertake a Level 3 Early Year’s Practitioner Apprenticeship, which is an 18-month programme plus 3 months for End Point Assessment activities
The programme is delivered through virtual and face to face training and online learning
It will include functional skills exams if you don’t have English & maths GCSE at Grade 4/C or above or equivalent
Paediatric first aid qualification
You will be required to obtain an approved paediatric first aid qualification prior to taking End Point Assessment
Training Outcome:There will be opportunities to apply for a full-time, qualified role on completion of the apprenticeship.Employer Description:Toad Hall Nurseries are rated as an Ofsted ‘Good’ provider of childcare and are responsible for 12 nurseries across Surrey, Hertfordshire and Berkshire. They offer childcare and early education for children from the age of 3 months. Children have a dedicated team of staff looking after them and making sure that they have the best early life experiences. By combining excellent facilities and the expertise of their qualified staff, they ensure that all of the children enjoy their time at the nursery.Working Hours :The nursery is open Monday to Friday, 8.00am - 6.00pm. You will work shifts on a rota basis with one hour for lunch
40 hours a week hours a weekSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
During your time as a Teaching Assistant Apprentice you will be part of a team delivering highly effective teaching and learning to ensure that pupils achieve the excellent academic results of which they are capable. You will be a role-model both in the Academy and for the community, having impact in school and beyond. Your day to day duties will include:
To assist and support with planning, resourcing, and delivering interventions to the highest standard to ensure that pupils make accelerated progress
To help to provide a nurturing classroom and school environment that helps pupils to develop as learners
To support the personal development of pupils within the Academy
To contribute to the effective working of the Academy by supporting staff and pupils
To support during breakfast club, at lunchtimes and with after-school clubs
To be open to feedback and be self-reflective
Observe, record and feedback information of pupil performance
Work with teachers to assess the needs of individual pupils
Plan and facilitate small group teaching
Plan and undertake direction for one-to-one teaching and intervention
Support the Academy’s values and ethos by contributing to the development and implementation of policies, practices and procedures
Help create a strong Academy community, characterised by consistent, orderly behaviour and caring, respectful relationships
Training:Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Teaching Assistant qualification. (All learning is delivered online/ remote).
Training Provider: LMP Education (rated 1st best UK training provider)Training Outcome:
Completed level 3 qualification and potentially a permanent role
Employer Description:Our vision at Ark Tindal is to provide an exceptional education that inspires all children to flourish into confident, successful and well-rounded individuals. We have a strong focus on character development and pastoral well-being, as well as the academic curriculum. We are a two-form entry primary school and getting to know our children and families is at the heart of everything we do. We offer support to the community, and we hold regular events which enable parents and carers to share in the life of the school and in their children’s learning.
Ark Tindal is a nurturing, exciting and innovative place to learn and to teach. "Team Tindal" is a strong community, and our staff see themselves as one big family. We take staff wellbeing seriously, recognise the importance of effective communication and do what we can to support our team, encouraging our staff to be proactive in promoting each other’s wellbeing. We are committed to the development of our staff and have an extensive professional development offering, which enables us to work to our highest potential. Mentors provide additional support and guidance for our new staff.
You will also be part of Ark’s thriving hub of primary and secondary schools in Birmingham working with regional teams, which offer additional guidance and support in aspects of the role.Working Hours :Monday to Friday 8:00am – 15:30pm (term time only)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
You will be required to undertake an Enhanced DBS check and provide two suitable references as part of the recruitment process.
Your tasks will include:
Being aware and demonstrating a clear understanding of own role and areas of responsibility
To support children’s learning and development with children from all age ranges in the Early Years
To support children’s development skills, working to plan activities, recording observations and their progress
To understand and comply with all nursery policies and procedures, and relevant legislative requirements, informing management immediately of any instances of non-compliance or variations in practice
Once confident in the role, to assume the role of a key person to a group of children and work in partnership with parents/carers, catering to all children’s individual needs, observing, planning and evaluating development activities, keeping accurate records and maintaining regular contact and communication with parents
Attending staff meetings and any training that is in-house
To regularly update the children's daily diaries
To ensure that the ratios are adhered to at all times
To assist with the wall displays and decoration
To assist with the nappy changing routines and personal hygiene
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
The successful candidate will undertake a Level 3 Early Year’s Practitioner Apprenticeship, which is an 18-month programme plus 3 months for End Point Assessment activities.
The programme is delivered through virtual and face-to-face training and online learning.
It will include functional skills exams if you don’t have English and maths GCSE at Grade 4/C or above.
You will be required to obtain an approved paediatric first aid qualification prior to taking the End Point Assessment.Training Outcome:There will be opportunities to apply for a full-time, qualified role on completion of the apprenticeshipEmployer Description:Toad Hall Nurseries are rated as an Ofsted ‘Good’ provider of childcare and are responsible for 12 nurseries across Surrey, Hertfordshire and Berkshire. They offer childcare and early education for children from the age of 3 months. Children have a dedicated team of staff looking after them and making sure that they have the best early life experiences. By combining excellent facilities and the expertise of their qualified staff, they ensure that all of the children enjoy their time at the nursery.Working Hours :The nursery is open Monday - Friday: 8.00am - 6.00pm. You will work shifts on a rota basis with one hour for lunch (TBC).
40 hours a week hours a weekSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
This role profile is not exhaustive, and the Apprentice is expected to fulfil any duty as required for the effective running of the setting.
You will be required to undertake an Enhanced DBS check and provide two suitable references as part of the recruitment process.
Your tasks will include:
Being aware and demonstrating a clear understanding of own role and areas of responsibility
To support children’s learning and development with children from all age ranges of the Early Years
To support children’s development skills, working to plan activities, recording observations and their progress
To understand and comply with all nursery policies and procedures, and relevant legislative requirements, informing management immediately of any instances of non-compliance or variations in practice
Once confident in role, to assume the role of a key person to a group of children and work in partnership with parents/carers, catering for all children’s individual needs; observing, planning and evaluating development activities; keeping accurate records and maintaining regular contact and communication with parents
Attending staff meetings and any training that is in-house
To regularly update the children's daily diaries
To ensure that the ratios are adhered to at all times
To assist with the wall displays and decoration
To assist with the nappy changing routines & personal hygiene
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
The successful candidate will undertake a Level 3 Early Years Educator Apprenticeship, which is an 18 month programme plus 3 months for End Point Assessment activities.
The programme is delivered through virtual and face to face training and online learning.
It will include Functional Skills exams if you don’t have English & maths GCSE at Grade 4/C or above.
You will be required to obtain an approved paediatric first aid qualification prior to taking End Point Assessment.
Level 3 Early Years Educator qualification.
Paediatric First Aid qualification.Training Outcome:There may be opportunities to apply for a full-time, qualified role on completion of the apprenticeship.Employer Description:Toad Hall Nurseries are rated as an Ofsted ‘Good’ provider of childcare and are responsible for 13 nurseries across Surrey, Hertfordshire and Berkshire. They offer childcare and early education for children from the age of 3 months. Children have a dedicated team of staff looking after them and making sure that they have the best early life experiences. By combining excellent facilities and the expertise of their qualified staff, they ensure that all of the children enjoy their time at the nursery.Working Hours :The nursery is open Monday to Friday, 8.00am - 6.00pm. You will work shifts on a rota basis with one hour for lunch.
40 hours a week hours a weekSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
This role profile is not exhaustive, and the Apprentice is expected to fulfil any duty as required for the effective running of the setting.
You will be required to undertake an Enhanced DBS check and provide two suitable references as part of the recruitment process.
Your tasks will include:
Being aware and demonstrating a clear understanding of own role and areas of responsibility
To support children’s learning and development with children from all age ranges of the Early Years
To support children’s development skills, working to plan activities, recording observations and their progress
To understand and comply with all nursery policies and procedures, and relevant legislative requirements, informing management immediately of any instances of non-compliance or variations in practice
Once confident in role, to assume the role of a key person to a group of children and work in partnership with parents/carers, catering for all children’s individual needs; observing, planning and evaluating development activities; keeping accurate records and maintaining regular contact and communication with parents
Attending staff meetings and any training that is in-house
To regularly update the children's daily diaries
To ensure that the ratios are adhered to at all times
To assist with the wall displays and decoration
To assist with the nappy changing routines & personal hygiene
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
The successful candidate will undertake a Level 3 Early Years Educator Apprenticeship, which is an 18 month programme plus 3 months for End Point Assessment activities.
The programme is delivered through virtual and face to face training and online learning.
It will include functional skills exams if you don’t have English & maths GCSE at Grade 4/C or above or equivalentPaediatric first aid qualification.
You will be required to obtain an approved paediatric first aid qualification prior to taking End Point Assessment.Training Outcome:There will be opportunities to apply for a full-time, qualified role on completion of the apprenticeship.Employer Description:Toad Hall Nurseries are rated as an Ofsted ‘Good’ provider of childcare and are responsible for 12 nurseries across Surrey, Hertfordshire and Berkshire. They offer childcare and early education for children from the age of 3 months. Children have a dedicated team of staff looking after them and making sure that they have the best early life experiences. By combining excellent facilities and the expertise of their qualified staff, they ensure that all of the children enjoy their time at the nursery.Working Hours :The nursery is open Monday - Friday, 8.00am - 6.00pm. You will work shifts on a rota basis with one hour for lunch
40 hours a week hours a weekSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is a great opportunity to work within a local surgery, and to work towards a Level 3 Customer Service Apprenticeship.
Duties for this role would include:
Send and receive notifications/tasks and emails in connection with work tasks
Assist with the recall system in advising patients of tests due
Complying with GDPR laws by assisting with Subject Access
Requests from patients
Reception
Book in all patients for appointment on arrival
Book new and follow-up appointments
Receive all telephone calls and deal with enquiries
Diversion of the telephone system when required
Receive log and forward requests for home visits
To contact patients if and when necessary
Help sign patients up to use online services
Answer general enquiries & explain practice procedures
Register new patients
Provide support on the practice’s procedures, including the computer system, to locum staff as required
Ensure that the reception area, and waiting room are tidied at the end of each day/sessionThis is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.
Training:Level 3 Customer Service Specialist apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. Training Outcome:
Great prospects for progression to a full time position for the right candidate
Employer Description:Surgery Hours.
Monday to Friday 8.00am - 6.00pm each day. Patients who find it particularly difficult to attend in the daytime should ask about booking an evening appointment. Please note that the surgery is closed on a Tuesday afternoon once a month for training purposes. Specific dates are available at the surgery.Working Hours :Monday - Friday. This will be a minimum of 30 hours a week over a rota basis. Shifts to be confirmed.
Total hours per week: 30.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring....Read more...
The following are core responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments.
Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients’ healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
Complete opening and closing procedures
Training:
Customer Service Specialist Level 3
Apprentices will gain experience in managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Skills, Knowledge and Behaviours – Learners and employers will have a range of options to select from that cover each knowledge module of the apprenticeship standard.
Functional Skills - These provide practical skills to help gain the most out of work, education and everyday life. Learners will complete written and online tests if required.
End point assessment - The End Point Assessment is the final stage of the apprenticeship. It comprises of observations as well as a professional dialogue and interview.
Further training details to be confirmed.
Training Outcome:It is hoped that the successful applicant will continue to work on a full-time basis with Churchmere Medical Group following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme).
If it transpires that continued employment with Churchmere Medical Group is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment.Employer Description:In 2018, Ellesmere and Bridgewater Family Medical Practice and Claypit Street Medical Practice (Whitchurch) merged forming one new, larger practice to be known as Churchmere Medical Group. This will secure GP services for all practices, make possible a range of new innovative services, develop sustainable ways of working and attract and retain healthcare professionals more able to meet current and future challenges facing GPs and other practice staff.Working Hours :Monday to Friday, 8.00am/8.30am - 4.00pm/4.30pm. Shift pattern, days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Team working,Knowledge of Microsoft,Awareness of data security,Confidentiality....Read more...
This is the ideal opportunity to work for a well-established company. As an Administrative Apprentice with APT Group Services, you can enjoy a varied and exciting workload. Reporting to the Administrative Manager your role will involve a range of administrative duties including, reception, answering the telephones and basic admin support to ensure the smooth running of the company.
Primary duties and responsibilities include:
Acting as a point of contact for customers, clients and suppliers via email, over the phone or in person
Using Microsoft Packages, in particular Word and Excel and Outlook
Organising filing systems and updating office databases
Responding to questions and requests for information
Provide efficient PA support to management teams, assisting them in fulfilling the responsibilities and activities of their roles
Ensuring that the policies of the company are observed, and that good practises are encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Our ideal candidate will have:
Experience with Microsoft programmes such as Word, Excel and Outlook
Strong work ethic and initiative with the ability to work without supervision
Good communication skills, both verbal & written
Must be dependable, able to follow instructions & respond to management direction
Previous experience in an office/Admin environment is preferred
Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered online in the workplace and 20% of your working time will be dedicated to training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times. Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged into your electronic portfolio.Training Outcome:
Upon successful completion of the apprenticeship there is likely to be opportunity for a permanent role for the right candidate
Employer Description:Located in Devizes Wiltshire, we provide Electrical and Building services to the Commercial and Domestic Market. Our friendly and professional team provide an outstanding service to all our clients. We are ideally located for transport links to Swindon, Bristol and Bath with rail links close by in nearby Westbury and Trowbridge. This is the ideal opportunity to work for a well-established company. We have built a reputation based on our high level of workmanship.Working Hours :Monday to Friday: Hours to be discussed at interview. Initially 26 hours per week but could potentially increase over time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Operations ManagerBracknell
We are iHasco. We're the go-to experts in top-notch Health and Safety and HR Compliance eLearning. Quality, creativity, and simplicity are our core strengths. With a track record of 15 million+ training sessions over 15 years, we're not just growing; we're skyrocketing. Join us now and lead the charge in our high-octane Commercial Sales team.
We are part of the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
At iHasco, we believe in empowering our team and creating an environment free from bureaucracy and micro-management. Our Customer Success department will embody these values, ensuring our clients receive the highest level of service and support as we continue to innovate and lead in Health and Safety and HR Compliance eLearning.Join us as we take this exciting step forward, reaffirming our commitment to quality, creativity, and simplicity. With the backing of the Citation Group, we're poised to reach new heights and provide an unparalleled client experience.
The role (we have 2!)We are seeking skilled professionals to join both our Customer Success and Sales teams, each playing a pivotal role in enhancing our operations and customer satisfaction.
• Customer Success Role: This position is crucial for maintaining the smooth operation of our Customer Success team. You will focus on optimising processes, providing actionable insights, and ensuring that customer interactions are managed efficiently. Your efforts will be instrumental in improving customer satisfaction and retention. By establishing effective workflows and a disciplined operational rhythm, you will build trust across the business and drive continuous improvement.• Sales Role: In this role, you will be essential in supporting our sales operations, focusing on streamlining processes, managing tools, and enhancing team efficiency. Your contributions will help in generating and nurturing leads, managing sales pipelines, and ensuring that the sales process is executed effectively. By providing strategic insights and supporting sales initiatives, you will play a key part in achieving our sales targets and business growth.Both roles require a proactive approach, strong organisational skills, and the ability to collaborate across departments.
If you're passionate about optimising operations and driving business success, we encourage you to apply.
Key Responsibilities:
• Process & Workflow Development: Collaborate with multiple teams to refine processes and dashboards for better customer management.• Customer Insights: Analyse customer goals, satisfaction, and engagement to manage relationships effectively.• Operational Excellence: Optimise multiple systems and troubleshoot daily issues.• Reporting & Analytics: Develop and present customer data reports, dashboards, and metrics.• Cross-Functional Collaboration: Coordinate with departments to align business objectives and resolve interdepartmental challenges.• Internal Documentation: Create and maintain process documentation and training materials.• Technology Implementation: Support the integration and management of customer-focused technologies.• Operational Efficiency: Apply best practices to enhance productivity and scale customer interactions.Qualifications & Skills:• Experience: Proven software sales experience, especially with enterprise clients. Familiarity with business systems like Salesforce and Hubspot.• Personal Attributes: Detail-oriented, adaptable, and effective under pressure. Strong problem-solving and communication skills.• Leadership: Experience in line management, KPI setting, and team development. Ability to handle complex operational tasks.
What you get from usFrom your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days) to wellbeing support and a health cash plan, to recognition and incentives, and continuous learning and development, we invest in you holistically.
We believe work should be fulfilling and enjoyable, so together, we create an environment where you can thrive. You will be surrounded by passionate colleagues who care deeply about our mission and have a true sense of purpose. We will challenge and grow you continuously—you will never find yourself clock-watching with us. We trust you, rely on you, and care about your well-being.
Hit Apply now to forward your CV.....Read more...
Operations ManagerBracknell
We are iHasco. We're the go-to experts in top-notch Health and Safety and HR Compliance eLearning. Quality, creativity, and simplicity are our core strengths. With a track record of 15 million+ training sessions over 15 years, we're not just growing; we're skyrocketing. Join us now and lead the charge in our high-octane Commercial Sales team.
We are part of the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
At iHasco, we believe in empowering our team and creating an environment free from bureaucracy and micro-management. Our Customer Success department will embody these values, ensuring our clients receive the highest level of service and support as we continue to innovate and lead in Health and Safety and HR Compliance eLearning.Join us as we take this exciting step forward, reaffirming our commitment to quality, creativity, and simplicity. With the backing of the Citation Group, we're poised to reach new heights and provide an unparalleled client experience.
The role (we have 2!)We are seeking skilled professionals to join both our Customer Success and Sales teams, each playing a pivotal role in enhancing our operations and customer satisfaction.
• Customer Success Role: This position is crucial for maintaining the smooth operation of our Customer Success team. You will focus on optimising processes, providing actionable insights, and ensuring that customer interactions are managed efficiently. Your efforts will be instrumental in improving customer satisfaction and retention. By establishing effective workflows and a disciplined operational rhythm, you will build trust across the business and drive continuous improvement.• Sales Role: In this role, you will be essential in supporting our sales operations, focusing on streamlining processes, managing tools, and enhancing team efficiency. Your contributions will help in generating and nurturing leads, managing sales pipelines, and ensuring that the sales process is executed effectively. By providing strategic insights and supporting sales initiatives, you will play a key part in achieving our sales targets and business growth.Both roles require a proactive approach, strong organisational skills, and the ability to collaborate across departments.
If you're passionate about optimising operations and driving business success, we encourage you to apply.
Key Responsibilities:
• Process & Workflow Development: Collaborate with multiple teams to refine processes and dashboards for better customer management.• Customer Insights: Analyse customer goals, satisfaction, and engagement to manage relationships effectively.• Operational Excellence: Optimise multiple systems and troubleshoot daily issues.• Reporting & Analytics: Develop and present customer data reports, dashboards, and metrics.• Cross-Functional Collaboration: Coordinate with departments to align business objectives and resolve interdepartmental challenges.• Internal Documentation: Create and maintain process documentation and training materials.• Technology Implementation: Support the integration and management of customer-focused technologies.• Operational Efficiency: Apply best practices to enhance productivity and scale customer interactions.Qualifications & Skills:• Experience: Proven software sales experience, especially with enterprise clients. Familiarity with business systems like Salesforce and Hubspot.• Personal Attributes: Detail-oriented, adaptable, and effective under pressure. Strong problem-solving and communication skills.• Leadership: Experience in line management, KPI setting, and team development. Ability to handle complex operational tasks.
What you get from usFrom your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days) to wellbeing support and a health cash plan, to recognition and incentives, and continuous learning and development, we invest in you holistically.
We believe work should be fulfilling and enjoyable, so together, we create an environment where you can thrive. You will be surrounded by passionate colleagues who care deeply about our mission and have a true sense of purpose. We will challenge and grow you continuously—you will never find yourself clock-watching with us. We trust you, rely on you, and care about your well-being.
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