Travel Consultant Apprenticeship

Role of Travel Consultant:

Handling both incoming and outgoing telephone calls, face to face and web enquiries Selling holidays across a range of suppliers Tailor-making packages Offering exceptional customer service, expert advice and personal recommendations Working to and achieving sales targets General administration duties Flexibility to work on a rota basis over 7 days

Training:
Level 3 Travel Consultant Apprenticeship qualification The training will take place at Ocean World Travel, 132 Winchester Road, Chandlers Ford, Hampshire SO53 2DS The training will be 37.5 hours per week over a 7 day period although we can accommodate part time. We are open from 9.00am - 7.00pm Monday - Friday, 9.00am - 6.00pm on Saturday, and 10.00am - 5.00pm on Sunday

Level 3 Travel Consultant Apprenticeship Standard:

A fully embedded induction programme delivered by the employer and training provider Allocation of a training provider coach / tutor who will visit you in the workplace on a regular basis Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises On the job training delivered by the employer Quarterly formal progress review meetings with the providers coach/tutor and employer

The Apprenticeship Structure:

The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice Specific technical knowledge and skills training is provided by the employer During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment

Training Outcome:

We would offer a full time position with Ocean World Travel on completion of the apprenticeship.

Employer Description:
We are a family run cruise specialist established in 1995 in Birmingham. We moved to Hampshire in 2000. We predominantly sell cruises from the UK with Fred. Olsen Cruise Lines, P&O Cruises and Cunard Line as well as other cruise lines. We are ABTA bonded and can sell all types of holidays and package holidays. We also create tailor made and luxury holidays. We are a highly regarded cruise specialist with the cruise lines We have seven staff and are looking to increase staff numbers since the business has grown post pandemic.

Working Hours :
The training will be 37.5 hours per week over a 7 day period although we can accommodate part time.  We are open from 9.00am - 7.00pm Monday - Friday, 9.00am - 6.00pm on Saturday, and 10.00am - 5.00pm on Sunday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness