Salvation Army HomesWe have an exciting opportunity for two Independent Living Skills Coach to join our team in Manchester.Working in an environment that is dedicated to providing comprehensive, good quality housing services, support and resettlement, you will work with people who are or have recently experienced homelessness and who are in need of support and accommodation. Assessing needs, building trust, enabling and unlocking our clients potential to live independently, you will need to get to know your clients, enhance their social integration and abilities by encouraging them to participate in social and leisure programmes, help residents with their support needs and with the practicalities of everyday living.What you’ll be doing
Act as a keyworker to a caseload of residents, coproducing their personal “My Journey” plan and enabling them to achieve their goals and aspirationsWork with residents using a coaching approach, addressing their physical, emotional, social and behavioural needs, supporting them to progress towards independenceBuild supportive relationships with residents living in our services whilst maintaining professional boundariesDeal with challenging behaviour in a trauma informed way, keeping within the boundaries of policies and procedures.Completing Support and risk management plans, undertaking regular reviews to ensure goals are identified and achievedWhat you’ll bring
Be a confident and capable communicator, with the ability to de-escalate difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsWorking Arrangements
Service based in ManchesterRota based including weekendsOur OfferIn return, we offer a competitive and supportive benefits package, including:26 days annual leave plus bank holidays, increasing to 31 daysWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payOccupational sick payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportPaid volunteering daysCycle to Work SchemeDiscounted private medical insuranceSupport to learn, broaden your skills and develop your careerA fun and inclusive work culture where individual differences are valued and championedAbout The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.....Read more...
TECHNICAL CUSTOMER SERVICE ADVISORNORTH FAMBRIDGE, CHELMSFORDCIRCA £35,000 + COMPANY BONUS THE OPPORTUNITY:
Do you have an electrical background and enjoy helping customers understand products and solve technical problems?
Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You’ll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.
This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You’ll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.
THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:
You’ll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.
Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
Assist with picking and packing orders when required, contributing to the practical running of a small team.
Adapt to new systems as the business introduces more automated ordering and customer administration processes.
THE PERSON:
Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.
Alternatively, an electrical engineering background with experience explaining technical information to customers.
A sound understanding of electrical components and how they function within a circuit.
Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.
Clear communication skills, patience and a methodical approach to investigating customer problems.
Strong attention to detail when processing orders, recording information and following up enquiries.
As a Technical Customer Service Advisor, you’ll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.
A relevant technical qualification is desirable, ideally in electrical or electronic engineering.
Experience with relays, control panels or industrial automation products would be advantageous.
A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.TO APPLY:
If you’re a Technical Support Advisor or Customer Service Executive with an electrical background, or an electrical engineering professional with customer support experience, we’d like to hear from you.
Please send your CV for the Technical Customer Service Advisor role via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
