Assists with developing detailed plans taking full cognisance of logistics/site/project constraints
Interfaces with Project Team, contributes to the production of the weekly progress report to the project team and understands functional obligations under form of contract
Reviews and captures productivity to measure progress
Develops effective working relationships with both internal and external stakeholders
Incorporates sustainable design and procurement processes within integrated programmes
Challenges and ensures health and safety through programme integration
Assists, establishes and oversees project work plans and deadlines
Undertakes tasks required to fulfil the requirements of the project / assignment
Training:
You will work towards completing a five-year Level 4 Construction Site Supervisor apprenticeship, where you’ll achieve a HNC in Construction
We’ll also support you in gaining professional membership of the Chartered Institute of Building (CIOB)
Training Outcome:
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible.
You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 4.30pm. Due to the nature of construction you may be expected to work additional hours. Whilst working on site typical start time is at 8.00am instead of 9.00am.Skills: Problem solving skills,Team working,Initiative....Read more...
As an apprentice in Building Information Management, you will work closely with clients and consultants delivering projects through all stages of the construction lifecycle.
Your responsibilities will include, but are not limited to:
Reading, understanding, and supporting the delivery of all Mace process and procedures guides
Learn fundamentals of authoring information
Quality Assure (QA) check all information (documents and data) coming onto the system daily and process in accordance with the project protocols
Working closely with the Mace PM and Design teams on procedural elements and compliance with the management system
Liaising with the client, designers, contractors throughout the project lifecycle
Ensuring security protocols have been followed for viewing and issuing of information on all projects
Supporting manager during the production of Information Model
Supporting manager during the assurance of Information Model
Supporting manager during the checking of Information Model
Your work base will be flexible and could be in one of Mace offices or at a client’s office or facility. You will gain exposure to all aspects of project delivery from concept design, through to construction, commissioning, validation handover and into operation.Training:Our structured training programme will teach you technical and business skills to help you succeed in your career.
The BIM Assistant apprenticeship will work towards the Digital Engineering Technician Level 3 which consists of work-based experience where you’ll achieve a Pearson BTEC Level 3 National Diploma in Construction and the Built Environment and a NVQ Level 3 Diploma in Built Environment Design and training.Training Outcome:We’ll also support you in gaining professional membership of the Chartered Institution of Building Services Engineers (CIBSE).Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible.
You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Thursday 9am - 5:30pm and Friday 9am - 4:30pm. Due to the nature of construction you may be expected to work additional hours. Whilst working on site typical start time is at 8am instead of 9am.Skills: Problem solving skills,Team working,Initiative....Read more...
Servicing customers - selling over the counter medicines
Taking and handing out prescriptions, dispensing prescriptions
Promoting services
Cash handling
Ensuring tidiness of branch
Using dispensary computer system to generate stock orders and labels
Receiving, loading unloading incoming goods from wholesalers, manufacturers and elsewhere
Offering advice and guidence to customers on products and services.
Training:
Level 2 Pharmacy Services Assistant Standard qualification
Weekly release at our Walsall Campus - 1 day per week (term time only)
Full-time apprentices will typically spend 15 months on-programme (before the gateway) working towards the occupational standard, with off the-job training.
The purpose of the end point assessment (EPA) is to test that an apprentice is fully capable of doing their job before they receive their apprenticeship certificate. It also helps to demonstrate that what an apprentice has learned can be applied in the real world.
The focus is now on the outcome of an apprenticeship and apprentices have to demonstrate the knowledge, skills and behaviours that employers have identified they need.RequirementsTraining Outcome:
Possibility to gain full-time employment and up-skill to level 3 advanced apprenticeship (Pharmacy Technician).
Employer Description:Bloomsbury Pharmacy is your friendly local pharmacy, providing a wide range of services tailored to meet your many needs as our patients and our customers.Working Hours :Shifts to be confirmed, Pharmacy operates between 8.00am and 8.00pm, Monday to Saturday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Reliable,Positive Attitude....Read more...
Undertake assignments in the UK and overseas, as directed
Undertake work in 2D design (surface modelling), or 3D design (solid modelling)
Review plans, specifications and other documentation and maintain notes and other documentation for future reference.
Adopt procedures for standardisation of work products and deliverables, and peer review to ensure consistency and excellence in service delivery of the Company’s technical work product
Adhere to Company procedures in the management, delivery and administration of Services
Embrace organisational change and appropriately modify behaviour and attitudes as required
Have an understanding and awareness of the company values and business plan and your contribution to both
Observe and maintain Company Health and Safety, IMS & Ethics Policies across all activities
Undertake other reasonable duties as requested by your assignment or line manager
Training Outcome:Possible progression onto Junior CAD Technician / RC detailerEmployer Description:Rendel, part of the Ingérop Group, is an international, multidisciplinary design and engineering consultancy, headquartered in London with offices in Birmingham, Bristol and Sydney, Australia. We provide client-focused engineering and technical solutions on major engineering construction projects worldwide in the infrastructure, energy and industry sectors. Rendel’s origins date back to 1838, making us one of the oldest civil engineering consultants in the UK.
Our experience includes bridges, ground engineering, highways, ports, industry, energy, rail systems and tunnels. Our team is currently working on the design of major infrastructure schemes including High Speed Rail, Nuclear Power, Highways and Ports.Working Hours :8.30am to 5.30pm, days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
Undertake key aspects of administration relating to all area of the Academic Service Team
Collating and storing highly confidential documentation
Communicating with staff across the organisation and partner institutions
Inputting data onto a Student Records System (Thesis) and other systems as and when required
Checking reports for accuracy and highlighting any errors or discrepancies
Data quality and accuracy when updating systems
To be involved with the organisation and operation of various ceremonies/events
To deal with queries by telephone, letter, e-mail and face-to-face from academic and administrative colleagues and students in relation to Academic Services
At peak periods there may be a requirement to work flexibly as necessary
To undertake other appropriate duties as required by the Associate Registrar
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems
Training:The successful candidate will complete a Business Admin Level 3 Apprenticeship standard: -
Level 3 Business Administrator Standard
Functional Skills Level 2 in maths – if applicable
Functional Skills Level 2 in English – if applicable
Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
Ensure completion of your regulated and certified Dental Nursing qualification under the guidance of the Lead Dental Nurse
Attend all college sessions online or in person in pursuit of qualification completion
Initially to observe the following responsibilities, in order to learn the processes, however completion of these duties is expected once suitably able and qualified
Keep the clinical areas, equipment and instruments clean, tidy and sterile and according to the practice’s health & safety, infection control procedures and manufacturers' instructions
Use all equipment and machinery in accordance with manufacturers' recommendations and ensure that they are maintained regularly and in good working order
Provide chairside assistance, ensuring that the correct equipment is available
Ensure the care and welfare of patients
Accurately complete patient clinical records as directed
Handle all substances in accordance with health and safety policies
Be familiar and comply with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal etc
Develop and file radiographs and change radiographic solutions as directed
Complete laboratory request forms, keep records of work sent, received and fitted
Ensure adequate stocks of materials and other items within the surgery
Request the ordering of new stock supplies as necessary
Ensure computer/written records are accurately maintained and securely stored
Liaise with reception to ensure smooth patient communications and transfer of records
Attend and participate in practice meetings
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Undergo training as may be required to develop skills and abilities
Act in accordance with the practice rules and code of conduct
Training:
Dental Nurse (integrated) Level 3 Apprenticeship Standard
Training Outcome:
Upon successful completion of the apprenticeship, the right candidate could be offered a full-time role with progression on to more advanced learning programmes
Employer Description:Our friendly caring team have a passion for improving smiles. Fox Hollies Dental Practice is proud to celebrate its 50th anniversary in 2019. The reason for our longevity is our interest in people. We care about you and take the time to get to know you as a person, not just a set of teeth.Working Hours :Monday, 8.00am - 7.15pm,
Tuesday, 8.00am - 5.45pm,
Training with college will take place at the practice on Tuesdays (9.00am - 11.00am)
Wednesday, 8.00am - 7.15pm
Thursday, 8.00am - 5.45pm
Lunch break: 1 hour: 1-2 pm
10 Saturdays a year from 8.30am - 1.15pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will support our Learning and Organisational Development Team, gaining experience across 5 specialist areas, including Learning Experience, Leadership Development, Organisational Development, Wellbeing and Apprenticeships.
You will contribute to projects that have organisational wide impact, ranging from design to events planning and cohort management.Training:The apprenticeship programme will be delivered via online sessions.Training Outcome:On completion of the apprenticeship you will have the opportunity to apply for a role within Housing 21.Employer Description:Housing 21 is a leading, not for profit provider of Extra Care and Retirement Living for older people of modest means. We operate in 240 local authority areas, managing over 23,300 properties and providing over 48,000 hours of social care each week.
We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do.Working Hours :35 hours per week or 70 hours over 2 weeks (9 day fortnight).
Monday to Friday.
The role is home based, with the requirement to work from our head office in Birmingham and travel across our geography as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
To work within the Building Services team will involve the technical and commercial management of projects which provide solutions to maintain and enhance the quality of the environment and community
You will ensure that the business, client, and end user needs are taken into account and work within financial and safety constraints
Employ current and emerging technology to produce innovative solutions for development, manufacture, and construction
Training:You would be required to complete a Level 4 HNC Building Services Management and Level 4 qualification in Construction and Built Environment through Axcell on a block release basis.Training Outcome:You would be looking to move into a management role on a successful completion of this programme.Employer Description:SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.Working Hours :Monday to Friday 8am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Customer Service - taking inbound calls from tenants and clients, booking appointments, making outbound calls and following up on visits
Assisting the Lettings Department with general enquiries and processing of tenant applications/referencing
Assisting the Property Managers with receivables and general administration
Maintaining and updating online databases
Opening and closing of utility accounts
Scanning of invoices and processing through the system ready for payment
General administration duties (including but not limited to) filing, scanning etc.
Training:You will be working towards your Housing & Property Management Level 3 Qualification and attend 1-2-1 meetings via teams every month to discuss your progress with your tutor and learn about the modules including decision making & collaborative working, housing legislation, tenancy types, and more!
You will have a minimum of 6 hours per week to complete apprenticeship work which includes assignments, research, and training within your role. All apprenticeship work is completed in the workplace during your working hours.Training Outcome:Progression to higher level apprenticeship roles. Employer Description:Three2Six is a real estate agency platform designed specifically for top performing sales and letting agents to help them transform into businesses by providing all the systems, tools and technology you need to create, grow and power your own businesses, without the cost, time, or risk.
By having expertise within their local markets and benefiting from the administration, marketing and property management support of our central office in Birmingham, our agents are empowered to deliver great results for their clients.Working Hours :Monday - Friday 8.30am - 5pm.Skills: Communication skills,Administrative skills,Team working....Read more...
Within the role you will provide first contact point support and assistance on all aspects of Business As Usual (BAU) IT business systems, applications and hardware used by Housing 21 to all levels of users across the organisation.
You will deliver remote support services to all business users within SLA, as well as provide telephone and on-line channel customer response service, triage, ticket creation/classification and resolution.
To deal with service issues and requests, aiming to resolve tickets during first contact where possible.
To pass incidents/requests to the Senior IT Service Desk Operators where further technical services are required to deliver a prompt resolution.Training:
Level 3 Information Communications Technician Apprenticeship
Training will be delivered online
Training Outcome:
Upon completion of the apprenticeship you will be able to apply for roles within Housing 21
Employer Description:Housing 21 is a leading, not for profit provider of Extra Care and Retirement Living for older people of modest means. We operate in 240 local authority areas, managing over 23,300 properties and providing over 48,000 hours of social care each week.
We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do.Working Hours :Monday - Friday with alternate shifts 8 AM - 4 PM and 9 AM - 5 PMSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills....Read more...
· Support the engagement and implementation of the VWUK People, Planet, Purpose Sustainability Framework
· Support the advancement of VolkerFitzpatrick social performance policies, strategies and procedures to achieve the organisations Strategic Goal to be a ‘socially and environmentally responsible business.
· Prepare pre-contract social value plans, quality question responses and other requirements during contract tender.
· Working with project teams and key partners to deliver agreed social value KPI’s for each project.
· Responsible for identifying and engaging with stakeholders to understand the local needs, opportunities and risks; and support the businesses within their delivery catchments and growth areas.
· Manage relationship with key Stakeholder partners regarding social value including councils, education, charities, employment and training support services i.e Job Centre Plus
· Share best practice with internal social value steering groups and on webinar platforms.
· Develop the content for internal, external and client facing communication and promotion of social value achievements, including performance reporting packs, case studies and produce social return on investment assessments.
· Co-ordinate the collection, input, reporting and verification of social value data
· Work collaboratively to develop and implement a strategy to deliver engagement activities and campaigns that attract new entrants into entry level roles i.e. apprenticeships.
· Work alongside project teams to gather information and evidence for social value reporting i.e. local spend, local labour
· Support the business to address identified skills shortages, whilst also seeking to tackle the broader societal needs for social mobility, equality, diversity and inclusion within the workplace.
· Manage relationships with schools, colleges and Further Education to commission engagement activities such as career talks, site tours and work experience.
· Assist in assessing and communicating ‘safeguarding’ guidance to support employees involved in supervising work placements, schools’ engagement and/or volunteering involving children, young people or vulnerable adults.
· Responsible for budgeting, arranging, publicising, and coordinating volunteers to deliver corporate social and environmental engagement activities working with charities and community groups For example, community projects, fundraising events, mentoring, provision of expert hours etc
· Support project team and attend local resident information events to promote the local social value agenda.
· Support and provide relevant content for Considerate Constructors Scheme project audits.
· Work with the procurement and commercial teams to engage supply chain businesses and further their understanding of social value.
· Develop supply chain social value action plans that contribute to projects social value KPI contract commitments.
· Establish data collection and reporting processes to capture their progress.Training:Training will be delivered remotely with the full support of your development coach and your team.
Sessions will be regular and you will be provided with paid time off to study in line with the off-the-job training requirements.Training Outcome:VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor which offers plenty of scope for progression.Employer Description:VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation’s life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and educational buildings.
VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.
By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients.Working Hours :Monday to Friday, 8.30am-5pm with one hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental....Read more...
The position primarily involves the management of trackers encompassing tenant details tenant details, alongside handling claims submitted to the council. The individual in this role will collaborate closely with landlords who oversee tenants across various properties.
Key responsibilities:
the timely submission of claims for tenants entitled to housing benefits
meticulous tracking of these claims
fulfilling any requests made by the council pertaining to tenant information
ensuring support files for on boarded tenants are well-organised and kept up-to-date
Training:Business Administrator Level 3 Apprenticeship StandardEnglish and maths Functional Skills Level 2 (if applicable) Work-based training with 1 day per month at Protocol Consultancy Services in BirminghamTraining Outcome:Full time employment and personal development opportunities.Employer Description:HR Link is a training provider offering a range of popular courses and training to young people and adults who are looking to develop their knowledge and expertise in a particular field. We aim to equip our learners with he skills required to obtain better opportunities for the future.Working Hours :Monday to Friday, 9.30am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Our Field Engineers (known internally as Field Technicians) are the qualified experts who dazzle our customers every day, by installing or fixing products in their homes and offering professional advice. They also provide services to small business customers including shops, offices and homeworkers.
Got a manual drivers licence? Perfect! You’ll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters. You’ll also help expand our business by encouraging referrals – earn a £50 bonus for every new customer.
As an Apprentice Field Technician, you’ll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services. By the end of the scheme, you will have learned how to master the ins and outs of installing and fixing our phone, TV and broadband products, including:
Running cables
Signal level adjustment
Making & changing connections
Configuring our advanced equipment
Educating customers on everything they need to know about Virgin Media O2 services
Training:This apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers. At the end of the programme, you’ll receive a nationally recognised qualification. Training Outcome:This apprenticeship offers the chance to accumulate a diverse set of skills and gain the experience and knowledge needed to progress within our organisation.Employer Description:We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic broadband today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland.
When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 94% of our Future Careers workforce would recommend Virgin Media O2 as a great place to work!
We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values:
• We’re brave. We all play a part in making things happen for our customers and each other. Learn from your setbacks and push yourself to be the best you can be.
• We’re real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers.
• We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do.
An apprenticeship with us will give you the opportunity to become skilled in your role, and it combines on the job learning and academic study. You’ll spend approximately 20% of your working hours completing learning with one of our training providers and at the end of the programme, you’ll receive a nationally recognised qualification!
Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to make it big. We’ve got unmissable opportunities across all areas of our business, so there’s bound to be a role for you.
Join us on one of our Apprenticeships and let’s grow together!Working Hours :Our normal working hours would be an average of 37.5 per week. During the scheme, you’ll work as part of our teams on early or late shifts, in all weathers, between the hours of 8am to 8pm, including working 2 out of 3 Saturdays.Skills: Customer care skills,Problem solving skills,Analytical skills,Physical fitness....Read more...
Admin Processing (Orders, Purchasing, Salesforce, ERP)
Stock Management (Bracketry, PCs, Components, Re-stocking)
Taking external calls on main office line and directing to appropriate team members
Prepping and greeting client meetings
Assembling demo equipment/solutions
Producing Excel Spreadsheets and reports
Digital Signage Market Analysis (Once Trained)
PC Building/Configuration (Training Provided)
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Candidates that show commitment and passion throughout the course of their apprenticeship will be offered a full-time Business Administrator role. Progression plans are open from there into account management (sales) and management.Employer Description:Founded in the UK in 2007, Allsee Technologies has quickly developed into a market leading Digital Advertising Display Manufacturer with an impressive blue-chip client portfolio. To meet the demand of our global distribution network of resellers, our factory in China has the capability to produce 2,000 displays every day, ranging from digital advertising displays, freestanding digital posters and touch screens to seamless video wall displays. We have offices in the UK, Europe, China, the US and Africa.Working Hours :Monday to Friday 9am – 5pm (1 Hour Lunch Break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a level 3 apprentice you will be a key member of the nursery team, your daily activities may include:
Planning and implementing fun and educational activities with the children.
Play alongside and with children to support their play.
Supporting children’s creative and imaginative experiences.
Maintaining development records on key children.
Supervising children at rest times and at mealtimes.
Contributing to and promoting health and safety.
Ensuring the play area is clean and tidy at all times.
Working closely with parents and providing feedback on their child.
Useful Qualities to have:
Friendly and approachable.
Patient, and caring.
The ability to interact positively with children and adults.
Flexible and willing to carry out a number of different activities within the job role.
Reliable.
Trustworthy.
Motivated.
The ability to work using your own initiative.
This position would suit a candidate with a bubbly, outgoing personality who is able to work on their own initiative and is prepared to commit to the work required for an apprenticeship.Training:Level 3 Early Years Educator apprenticeship standard, which includes:
Level 3 Early Years Educator Diploma.
Paediatric First Aid.
End-Point Assessment (EPA).
On the job training.Training Outcome:Progression to a higher level qualification or full time employment may be available after completion of the apprenticeship.Employer Description:Bright Swans Day Nursery offer babies and children from three months to five-years a stimulating, nurturing, loving environment in which to thrive and learn, creating curious minds whilst gently readying them for their next big adventure, reception school.
It’s their aim to carefully bridge the gap between home, nursery and school. They do this in a number of ways, from providing a secure, happy ‘home-from-home’ experience where children feel comfortable and cared for, to encouraging independence by allowing children to flow freely from activity to activity, from indoors to the natural surroundings of outdoors.
They also provide an extensive range of exciting and engaging individual and group play-based activities to help babies and children develop new skills, paving the way for a brilliant start to school life.Working Hours :Monday - Friday, hours to be determined.Skills: Communication skills,Team working,Creative....Read more...
Main Responsibilities
Basic letter writing
Sending minutes, notice of meeting, letters prepared by property managers
Data entry
Updating clients details on software
Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
Franking post and taking to the post office
Ordering stationary
General office administration including photocopying, scanning, e-mailing, axing and laminating
Opening new files when required
Archiving files ready for collection
Sending brochure to prospective clients
Assisting the accounts assistant as necessary and the need of the company dictates.
Handling of all inbound customer contact to achieve a first contact resolution wherever possible.
Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible.
Manage and document customer requests efficiently for the supply of keys, fobs and permits.
Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
Ensure all customer information is handled confidentially and in line with GDPR.
Support Property Managers in order to ensure customer and development issues deliver resolutions promptly.
Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries.
Training:
Business Administrator Level 3 apprenticeship.
Functional Skills in English and maths if applicable.
1 day per week on and off the job training with Metro PM.
Minimum of 1 day per month training at Protocol Consultancy Services (training provider).
Training Outcome:
Full time employment.
Career and further learning progression opportunities.
Employer Description:Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Time Management....Read more...
