Apprentice IT Service Desk Operator

Within the role you will provide first contact point support and assistance on all aspects of Business As Usual (BAU) IT business systems, applications and hardware used by Housing 21 to all levels of users across the organisation.

You will deliver remote support services to all business users within SLA, as well as provide telephone and on-line channel customer response service, triage, ticket creation/classification and resolution.

To deal with service issues and requests, aiming to resolve tickets during first contact where possible.

To pass incidents/requests to the Senior IT Service Desk Operators where further technical services are required to deliver a prompt resolution.

Training:
Level 3 Information Communications Technician Apprenticeship Training will be delivered online

Training Outcome:
Upon completion of the apprenticeship you will be able to apply for roles within Housing 21

Employer Description:
Housing 21 is a leading, not for profit provider of Extra Care and Retirement Living for older people of modest means. We operate in 240 local authority areas, managing over 23,300 properties and providing over 48,000 hours of social care each week. We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do.

Working Hours :
Monday - Friday with alternate shifts 8 AM - 4 PM and 9 AM - 5 PM

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills