IT Support Apprentice (Mill Hill Education Group)

Provide 1st Line of support for computing and AV estate Provide 1st line of support for the server and the network infrastructure Set up computers Set up emails, Active Directory accounts and basic configuration Attend to incidents and problem tickets within SLAs Perform diagnosis and analysis of issues to support 2nd and system architecture in handling complex system issues Perform initial analysis of information security incidents Maintain starters and leaver accounts Maintain IT asset register Assist with moving systems and platforms on the domain Supporting the teaching, operation teams and the pupils across the foundation Engage with the estate team in rolling out new systems Ensure all systems are available, up to date and secure Ensure all systems are patched and maintained appropriately and within the Information Security Framework Document learning and share those with the IT Support Team Provide suggestions for automation when needed Handle telephony systems issues

Training:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:

Microsoft Certified Azure Fundamentals (AZ-900) CompTIA IT Fundamentals+ Certiport IT Specialist Networking Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are: 

Support Technician

Maintenance or repair of system faults Support for the roll-out of installation and commissioning of new systems or upgrades

Network Technician

Installation and commissioning of networks Maintenance or repair of network equipment Installation, configuration or maintenance task on either ICT-related hardware or software

 

Digital Communications Technician

 Installation and commissioning of telecoms networks Maintenance or repair of telecoms network equipment Installation, configuration or maintenance task on either ICT-related hardware or software

Training Outcome:

Ongoing Tech Support role with room to grow into Senior IT roles.

Employer Description:
Mill Hill Schools consists of five independent schools offering co-education from 3–18-year-olds, these include Grimsdell, Belmont, Mill Hill School, Mill Hill International and Cobham Hall. Combined, the schools have circa 700 staff and circa 2000 pupils. We are situated in a magnificent 120-acre parkland campus on the edge of the North London Green Belt, providing a wonderful environment in which to work. We are committed to the on-going professional development of all our teaching and support staff as well as the full induction and training of all new staff.

Working Hours :
8am – 5pm working hours. Full time, 40 hours a week.

Skills:
Team player,Good people skills,Professional attitude,Patience and understanding,Ability to diagnose problems,Analyse problems,Microsoft environment,Office 365 and Apple Systems,Open mindset and resourceful