To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to:
Greeting, and directing patients
Effective use of the appointment system
Booking appointments
The processing of information and assisting patients as required
To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team
Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team
Supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
If successful in completing this apprenticeship, there would be progression into business administration as the role develops
Employer Description:Red House Medical Centre is proud to be one of the longest established practices in the area. It has been in existence for over 100 years, originally in the Roker area of Sunderland. Over the years we have successfully developed our premises at Red House to accommodate the expanding clinics and the recruitment of trained clinical staff.Working Hours :Monday, 8.00am - 6.00pm,
Tuesday, 8.00am - 3.00pm,
Wednesday, 8.00am - 4.00pm,
Thursday, 8.00am - 3.00pm,
Friday, 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An average day or week for the Teacher of Science apprentice will involve a mix of classroom teaching, lesson preparation, and professional development. Typical tasks could include:
Delivering lessons and supporting learning– planning and teaching science lessons under supervision, helping students understand key concepts, and adapting activities to meet different learning needs
Classroom management and assessment– maintaining a positive learning environment, setting homework, marking student work, and tracking progress against curriculum objectives
Professional development and collaboration– attending training sessions, working with experienced teachers to develop teaching strategies, and contributing to departmental meetings or school activities
This combination ensures the apprentice gains practical teaching experience while building the skills needed to become a fully qualified science teacher
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Qualified Teacher of Science
Employer Description:Arnold Hill Spencer Academy is a truly special place to learn and work. In June 2025, Ofsted rated the academy ‘Good’ in all areas and ‘Outstanding’ for Post-16 provision. Our August GCSE results exceeded national averages for both attainment and progress, reflecting the dedication of our staff and the ambition of our students.
We are proud of our young people, whose behaviour, achievements, and character shine every day. Guided by our community ethos — “Be inspired and achieve together” — we provide daily opportunities for success, growth, and collaboration. Respect, responsibility, and independence are at the heart of our values, helping students to mature into confident, capable individuals. At Arnold Hill Spencer Academy, we believe in the potential of every student and nurture it within a caring, supportive environment where everyone can thrive.Working Hours :Monday to Friday
8.30am- 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Project Control plays a vital part in the successful delivery of a project. It involves planning and scheduling, organisation, data analysis, risk identification, budget management and measuring performance. It is a core skillset in the business and one which we could not manage without
Collaboration skills are key, as well as being logical, adaptable and having the ability to problem-solve. As a business, we are looking to develop our project controllers of the future, to help us deliver the most complex national and international projects to our customers and a Project Control Degree Apprenticeship could be the perfect start to your career
The apprenticeship consists of five placements, allowing you to develop your core project control skills and knowledge alongside multiple established teams who will share their expertise and support your learning journey
Each placement will offer something different and allow you to explore all elements of this important discipline
We offer a competitive salary with annual increases throughout the apprenticeship and a range of employee benefits including, free higher education as well as access to the Company pension and share saving scheme.Training:
Project Manager (integrated degree) Level 6 (Degree with honours)
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
Maintaining relationships with both prospects, customers, and partners via telephone
Assist in our social media and marketing apps to help increase company presence
Responsibility to support our accounts team. Processing purchase orders, invoices to be sent to our clients.
Keep our CRM up to date with client information.
Customer service research to understand levels of satisfaction and perceptions of the company, its products and services.
Manage communications via post, e-mail, and telephone.
To support sales team with arranging calendar meetings, company introductions and equipment preparation.
Help support reporting with our team.
Assisting management with their tasks, provide note taking etc.
Training:
Business Administration Level 3 Apprenticeship Standard
Apprenticeship standard - Business administrator
Expected Duration: 18 months
Delivery: Training will be delivered online, alongside a full-time placement at the office
Training Outcome:This is a great start to your career if you are looking to get into the sector.Employer Description:At Dynamic, we believe in forming successful, long-term partnerships with our clients. Our ethos of a professional, client-focused approach with a high quality of service is the key to a successful relationship.
Keeping pace with the ever-evolving world of technology can put a strain on the resource of any organization. Dynamic work in collaboration with you to align the benefits of the latest technology in the marketplace with your organisation’s objectives.
Technology in the workplace requires continuous improvement from a responsive partner. Dynamic are firm believers in keeping it simple and giving our customers the flexibility to meet the demands of their business.Working Hours :Monday to Friday, 9:30am till 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Learning and undertaking multi-skilled Engineering maintenance activities, such as- day to day maintenance, breakdown repairs and planned preventative compliance.
Compliance with all health and safety, quality, and hygiene standards.
Working closely with other business areas such as Production and Technical.
Working towards a Level 3 Diploma in Food and Drink Engineering Maintenance at Boston College.
Training:The Food and Drink Maintenance Engineer Advanced Apprenticeship Level 3 will take you approximately 4 years to complete. You will attend college for 1 day per week at our Rochford Campus in Boston. You will also attend your Apprenticeship with your Employer for 4 days per week.Training Outcome:Completing your apprenticeship at A.H. Worth opens the door to a rewarding career in engineering within the food manufacturing industry. Many of our apprentices progress into full- time roles such as:
- Multi - skilled Maintenance Engineer
- Engineering Technician
- Team Leader or Supervisor rolesEmployer Description:A.H. Worth isn't just a workplace - it is a legacy! As a fourth - generation,
family owned business rooted in Lincolnshire, we combine over a century of farming heritage with cutting edge innovation in food production.
We are offering a paid 48 month apprenticeship with real engineering experience; training in mechanical, electrical, and automated systems. As well as this supportive mentors and a clear path to career progression.
Why apply? Be a part of a company driven by innovation, sustainability, and team work. Learn in modern facilities with experienced professionals. Build a future in a thriving industry- starting today.Working Hours :Monday - Friday 08:00- 16:00 (with flexibility)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Good communicator,Work well as part of a team,Full UK Driving License,Minimum of 4 GCSE's C/4....Read more...
Support and Access
Help students and staff access immersive and simulation technologies.
Provide basic technical support for digital learning tools.
Maintenance and Readiness
Assist with regular checks and updates of equipment and software.
Help set up immersive and simulation equipment for scheduled sessions.
Facilitation of Learning
Support staff in using immersive technologies in teaching.
Help prepare and deliver induction sessions for students and staff.
Contribute to help guides and training materials.
Technology Induction
Participate in delivering 1:1 and group-based inductions.
Assist in developing training resources.
Promotion and Championing
Promote the use of immersive and simulation technologies.
Share ideas and examples of how digital tools can enhance learning.
General Duties
Assist students with VR tools, mobile devices, and basic coding tasks.
Help manage the Immersive Lab and workshops, including timetabling and equipment loans.
Support tutorial sessions and inductions for students.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance.Employer Description:Oaklands College is a vibrant further education provider with campuses in St Albans and Welwyn Garden City. We offer a wide range of courses and apprenticeships, supporting thousands of learners each year. Our inclusive and supportive environment makes it a great place to work and grow professionally.Working Hours :Monday - Friday between 8.30am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Dealing with customers logging faults /service issues across telephone lines and broadband
Data Entry
Diary Management
Administrative Duties
Training Outcome:Opportunity to become a permanent employee.Employer Description:A telecoms company specialising in Hosted VoIP systems, Phone Systems, telephone calls, telephone lines, broadband, fibre, mobile phones etc.Working Hours :Monday – Friday, between 8:45am – 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills....Read more...
As PA Administrator you will be joining an established and well-respected employer in Birmingham, on a full time, permanent basis. You will provide full administrative support to designated departments and assisting others as required. In addition, you will take responsibility for supporting on reception when required.
As PA Administrator, you will be responsible for:
PA Role
Direct responsibilities to designated teams and across the company, providing; diary management, call handling and general support as required
Providing administrative support to a designated team including creating, reviewing and distributing correspondence and client information
Completing digital dictation
Proactive client liaison – confirming appointments, recording data and logging details onto the Microsoft Schedule diary system to ensure optimum time management
Handling telephone contact with clients, making appointments etc.
Maintaining seamless paperless office environment and ensure it is accurate and up to date. Including regular archiving and proactive drive towards paperless office
Utilising systems to maintain accurate and secure data management
Organising lunches and other client contact activities for designated sections
Supporting with Board meeting attendance and minutes where required
Providing Marketing support where required
Sorting and scanning of post and documents for Partners and Departments
Training new starters and existing staff on internal procedures, specifically relating to use of technology
Reception Admin Support
Taking an active role on reception covering for periods of the week on a rota basis. This will require permanent physical presence on reception for several days a week, providing seamless front of house experience for visitors and our own people
Preparing meeting rooms, ensuring an outstanding client experience
Accurately processing incoming and outgoing post, deliveries, couriers, and international mail
Ensuring parking and external premises are fit for purpose and maintained in conjunction with the facilities team
In conjunction with IT, supporting users with meeting room technology and set up
Overall ownership of client meeting areas and staff recreation room including, coffee machine, drinks, weekly stock ordering and liaising with cleaners
Working with IT to manage electronic signing in and out technology
Working with Admin team to maintain stock levels and order consumables, stationery and large meeting lunch orders for the business
Critical Skills Required
Fully computer literate, including excellent Microsoft Office skills (Outlook, Word, Excel and PowerPoint)
Excellent telephone manner with good interpersonal and communication skills
Ability to work on your own or in a team
Ability to work under pressure and prioritise work effective and efficiently
Flexible attitude to work patterns
Excellent organisation and administrative skills
Accurate data inputting skills and eye for detail
Ability to use initiative in terms of decision making
The true benefit of working for this employer is the culture and values driven environment, which promotes sustainable development for all their talented people.
They also offer:
Competitive salary of up to £32,000
Enhanced Employer Pension Contribution
23 days’ holiday per annum plus Bank Holidays (Increases with length of service)
Use of benefits platform
Life assurance
Flexible working Structure: Flex-e
Private Medical Insurance, provided by Vitality
Medical Cash Plan, provided by Health Shield
Comprehensive Employee Assistance Programme (EAP)
....Read more...
3D Graphic Designer Clearview Home Improvements Competitive Salary LeylandBenefits:25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parkingAbout us:We are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of Contemporary living spaces, stunning Orangeries and cutting-edge bespoke glazing solutions we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the Role:We’re on the lookout for a talented 3D Graphic Designer to help turn our customers’ visions into reality. You’ll be working across our six unique home improvement brands, translating briefs from our sales team and details from customers into stunning visual designs that showcase what their future living space could look like. This is your chance to play a key role in helping people fall in love with their homes before they’re even built.What you will be doing:
Take creative briefs and customer information to design illustrations that bring their ideas to lifeUse your creativity to push boundaries, experimenting with new tech and software including AI to keep us ahead of the curveTurn raw materials, images and notes into visually exciting collages or concept boards to help customers really picture their spaceManage your time and output to deliver around 25 high-quality visual designs each weekPlay a key part in helping us increase conversion rates by producing visuals that truly impress
What we’re looking for We’re open-minded on experience. Whether you’re just starting out or more seasoned, we’d love to see what you can bring. This is a brand-new role for our group, so you’ll have the opportunity to shape it around your strengths with the potential to grow a design team in the future.You’ll thrive here if you have:
Strong skills in CAD and rendering software. If you know Lumion, Sketch up pro, Enscape, D5 and photoshop, that’s a big plusA background in graphic design, ideally with a focus on interior design, lighting, colour schemes, and creating visual experiences from real dataA degree in a relevant field
We’re a growing group with big plans over the next few years. This role is a key part of that journey. If you're excited about helping customers imagine their dream space and making it feel real before it’s built, we want to hear from you.How to applyReady to start your career with us? Apply with your updated CV. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Job Description:
We are working with our client, a leading financial services firm, on an excellent opportunity for a Senior Specialist - Pension Drawdown to join the team in Newcastle. You will be responsible for overseeing the end-to-end pension technical process and timely delivery of complex tasks.
Skills/Experience:
Extensive technical experience within pension/platform administration gained preferably in a pension/platform/financial services environment.
Extensive knowledge of pension regulations
Strong understanding of pension/platform operations, processes and procedures
Experience with relevant software and systems (e.g. Origo, SIPP Pro)
Experience in managing and leading teams
Excellent communication and problem-solving skills
Ability to work effectively under pressure and meet deadlines.
Strong analytical and project management skills.
Core Responsibilities:
Servicing as a subject matter expert on pensions and platform related issues, particularly within DC, Money Purchase Personal Pension / SIPPs /SSASs
Pension flexibilities, auto enrolment pension, taxation and Pension Drawdown experience
Understanding pension legislation, regulations and scheme-specific rules
Ability to identify and resolve technical issues, often involving complex and detailed calculations, regulatory/legal interpretations.
Death Benefit Payments, Divorce & Disputes Management
Ensuring all platform & pension processes comply with legal and regulatory requirements.
Handling complaints and escalated issues related to pension schemes.
Ensuring adherence to relevant pension legislation and regulations.
Complaint/Internal Dispute resolution Procedures (IDRP) processes with the Compliance and Risk Support.
Oversee the end-to-end pension technical process, ensuring accuracy, compliance, and timely delivery of complex tasks.
Monitor key performance indicators (KPIs) related to pensions technical operations and implement process improvements.
Managing breach reporting, Death Benefit Management, Pension Discretions, Overpayments.
Lead and supervise the pensions technical team, ensuring colleagues performing their roles effectively and efficiently.
Identify areas for improvement within platform/pension operations and implement solutions to enhance efficiency and accuracy.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16194
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
IT Support Engineer (2nd/3rd Line) CO Manufacturing Wakefield Competitive Salary + Benefits Mon – Fri, 40 hours a weekBenefits:25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us:CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role:We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation. You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes.This is a hands on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other responsibilities include:
Handling escalated support tickets from 1st lineTroubleshooting and resolving complex software, hardware and network issuesAdministering Windows Server, Active Directory, Group Policy and user permissionsSupporting Microsoft 365 and device management through Intune and Endpoint ManagerManaging installation, upgrades and system maintenance tasksDocumenting fixes and helping build internal knowledge basesProviding guidance and support to the wider IT team
What we are looking for:
Experience in a 2nd or 3rd line support roleStrong knowledge of Windows Server, Active Directory and Microsoft 365 administrationGood understanding of networking including routing, switching, VLANs, VPNs and firewallsFamiliarity with virtualisation platforms such as VMware or Hyper VConfident troubleshooting more advanced technical issuesAble to follow through on problems and take responsibility for outcomesClear communicator who can explain issues in a straightforward way
How to apply:Ready to start your career with us? Apply with your CV Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Are you highly organised, great at keeping things running smoothly, and enjoy being the go-to person who keeps everything on track?Looking for a varied role in a company where your efforts truly make a difference - with a supportive, professional team, a competitive salary and benefits package, and real opportunities to grow? If that sounds like you, this could be the perfect role.RRS Group is a leading provider in the heavy lifting, transport and logistics industry. They move and install heavy machinery across the UK - it's complex, dynamic work that depends on great organisation, clear communication, and attention to detail.They're looking for an Administrative Assistant to join their Transport and Operations teams. This is a busy, varied role where you'll provide vital day-to-day support to help keep everything moving efficiently - from managing documentation and supplier communication to coordinating logistics and supporting project delivery.Why join RRS?RRS are a friendly, professional team who take pride in what they do and how they do it.You'll be part of a company known for its reliability, teamwork, and commitment to excellence.At RRS, you'll be trusted to take ownership of your work and given the tools and support to do it well.They live by the core values:Passion - they care about getting it rightDependability - they do what they say they'll doAccountability - they take ownership and see things throughResourcefulness - they find solutions and make things happenAdaptability - they adjust and keep moving when plans changeWhat you'll be doing:You'll play a key role supporting the Transport Planner, Operations Planner and Operations Manager with the smooth running of daily activities.Your day could include:
Acting as the first point of contact for calls and emailsKeeping customer and supplier records up to date in the CRMPreparing correspondence, reports and documentationManaging digital and physical filing systemsPreparing and managing contracts and project foldersCoordinating purchase orders and supplier communicationAssisting with transport scheduling and logistics planningLiaising with customers and subcontractors to keep everything alignedSupporting invoicing, timesheets, and departmental reporting
It's a role that suits someone who loves variety, enjoys helping others stay organised, and takes pride in getting the details right.What they're looking for:You should:
Have experience in an administrative or coordination role - ideally in transport, logistics, or a project-based environmentBe highly organised, with great multitasking skillsCommunicate clearly and professionallyBe confident using Microsoft Office and familiar with CRM or transport management systemsHave a keen eye for detail and accuracyBe proactive, dependable, and happy working as part of a teamWhat you'll get:A key role in a company where your contribution really countsA supportive, approachable team who share your energy and standardsA competitive salary and benefits packageThe chance to develop your skills and grow with a respected leader in the industry
How to apply:If this sounds like the right fit for you, RRS Group would love to hear from you.Please attach your up-to-date CV to the link provided - and they'll be in touch directly.Good luck! ....Read more...
Job Description:
Core-Asset Consulting is partnering with a leading financial services firm in search of a talented B2C Marketing Manager to join their team on a 12-month, fixed-term contract based in Newcastle.
This is a strategic, hands-on role with real ownership: you will shape and execute integrated campaigns that drive client acquisition, deepen engagement, boost cross-sales, and improve retention across all B2C channels.
Skills/Experience:
Proven experience in a B2C marketing role, preferably within financial services or another regulated sector.
History of planning and executing multi-channel marketing campaigns with measurable business outcomes.
Strong grasp of CRM, email marketing and digital advertising fundamentals.
Excellent verbal and written communication skills, with the ability to simplify complex information into clear and client-friendly messages.
Highly data-driven, with a mindset focused on continuous improvement and learning.
Well organised and proactive, capable of juggling multiple priorities in a fast-paced environment.
Confident working independently and collaboratively, with strong stakeholder-management skills.
Desirable:
Experience with HubSpot, Salesforce, or similar CRM platforms.
Familiarity with regulatory communication requirements (e.g., FCA).
Understanding of financial products such as pensions or investment propositions.
Core Responsibilities:
Plan, execute and optimise multi-channel B2C marketing campaigns to drive acquisition, engagement, cross-selling and retention across digital, social, email, paid media, events and internal sales/advice channels.
Use segmentation to tailor messaging, create clear and compliant communications, and simplify complex financial topics to strengthen client understanding and relationships.
Apply data and audience insight to identify opportunities, test and refine activity, and contribute to regular reporting to enhance ROI and business impact.
Partner with senior marketing leaders (e.g., B2C Channel Manager) to align marketing activity with business objectives.
Work with Product, Operations, Client Services, and Compliance teams to support strategic business initiatives.
Liaise with Brand and Communications teams to maintain a consistent client-facing tone and experience.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16297
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!....Read more...
Job Description:
Our client is looking for an experienced individual to join their growing front office team. This is an exciting opportunity to work within a successful financial services environment with a focus on risk and compliance around Suitability. The role can be based out of Edinburgh or London.
Skills/Experience:
Educated to degree level or equivalent professional experience
Experience within a investment management/wealth/banking
Strong knowledge of FCA Suitability requirements and conduct of business rules
Understanding of discretionary portfolio management and wealth planning services
Relevant industry or compliance qualification (e.g. CISI, CFA, ICA or equivalent)
Strong communication, influencing and presentation skills
Client-focused, with the ability to challenge and collaborate effectively with investment professionals
Highly organised, detail-oriented, and motivated
Core Responsibilities:
Support the design and ongoing development of monitoring processes to ensure compliance with regulatory requirements, internal policies, and group standards
Undertake regular monitoring activity, with a strong focus on suitability within discretionary management and wealth planning (e.g. retirement planning, inheritance tax planning)
Produce and enhance MI and KPIs to evidence competence, policy adherence, and positive client outcomes
Assist with resolving breaches of client mandates and escalating where appropriate
Prepare periodic reports for Boards and Committees
Act as a key contact for Suitability queries, providing guidance and training across the front office
Collaborate effectively with Risk & Compliance and other control functions, sharing best practice and driving efficiencies
Contribute to the delivery of key initiatives, including improved use of data and automation to strengthen monitoring processes
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16206
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
What you will be responsible for?
As a Corporate Audit Data Analysis Apprentice, you will:
Perform audit work in line with the division’s risk-based methodology and the Institute of Internal Auditor’s standards to identify and understand risk; determine control objectives; and evaluate whether controls sufficiently address identified risks through various testing techniques
Obtain, extract and analyse large data sets using tools like SQL, Python or Alteryx to identify patterns, anomalies and potential risks. Create data visualisations using Power BI/Tableau to communicate findings as a basis for drafting informed and objective opinions on the adequacy and effectives of controls under review
Use data analytics to assess and identify key risk indicators, enabling auditors to focus on high-risk areas
Innovate and drive continuous improvement in audit processes through the use of new technologies and techniques
Ensure the accuracy and reliability of data used in audits
Develop knowledge and use of data tools
Develop and maintain current knowledge of audit industry practices, regulatory environment and industry developments
Training:Data Analyst Level 4.Training Outcome:What you’ll gain:
Technical depth: SQL/Python/Alteryx for data prep, analytics, automation; Power BI/Tableau for storytelling; data quality and controls
Risk and audit mindset: How banks manage risk, controls testing, regulatory expectations, and internal audit standards
Problem solving at scale: Working with real production datasets, spotting anomalies, and prioritising high‑impact issues
Stakeholder skills: Writing clear findings, presenting to auditors and business leads, influencing actions
Delivery habits: Agile ways of working, documentation, evidence standards, and meeting deadlines
Where it can take you (example paths):
Data Analyst → Senior Analyst → Analytics Lead (across audit, risk, finance, operations)
Internal Audit Analyst → Auditor → Audit Manager (with a data specialisation)
Risk/Compliance Analyst → Financial Crime/Operational Risk Data roles
Data Engineering/Automation (if you lean into Python/ETL tooling)
BI/Reporting Developer or Product Analytics (if you enjoy visualisation and metrics)
Credentials and progression support
Level 4 apprenticeship plus portfolio of real audit analytics projects
Exposure to Institute of Internal Auditors (IIA) methods; potential to pursue IIA/IRM certifications later
Mentoring and feedback loops from VP‑level leaders; evidence you can showcase on your CV and in interviews
Why it accelerates your career:
Rare combo of technical skills + regulatory/audit context
Tangible impact: your insights drive audit focus and management actions
Transferable toolkit valued across financial services and beyond
Employer Description:We are a global leader across investment servicing, markets and financing, and investment management.
With 11.5 percent1 of the world’s financial assets flowing through our doors every day, we are a trusted partner to institutional investors and a vital part of the global economy.
Together with our clients — asset managers and owners, insurance companies, official institutions and central banks — we help create better outcomes for the world’s investors and the people they serve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
What makes safety at Amazon unique is our scale and innovation. Your decisions and improvements could positively impact the wellbeing of thousands of colleagues across multiple sites. We’re not just following safety standards - we’re helping to set them for the entire industry.
Whether it’s implementing new technologies, responding to operational challenges, or developing proactive safety solutions, you’ll be at the forefront of workplace safety in one of the world’s most advanced operational environments.
During your apprenticeship, you’ll learn how to:
Conduct comprehensive risk assessments and safety audits
Analyse safety data and report on key metrics
Understand health, safety, and compliance regulations in a fast-moving operational environment
Design and implement proactive safety improvements
Develop communication skills to advise colleagues and guide safe working practices
Respond quickly and effectively to emerging safety challenges
A day in the life can involve:
Carrying out daily safety inspections and supporting risk assessments across operational areas
Observing workplace activities to identify potential hazards or unsafe practices
Collecting, analysing, and reporting safety data to help identify trends and opportunities for improvement
Supporting incident investigations and contributing to corrective or preventive action plans
Assisting with safety briefings, toolbox talks, and awareness campaigns to promote safe working practices
Collaborating with operations teams to ensure safety procedures are followed and understood
Helping to review and maintain compliance with health, safety, and environmental regulations
Monitoring the implementation of safety improvements and recording progress in documentation or tracking systems
Using digital tools and software to manage safety audits, reports, and training records
Participating in projects aimed at enhancing safety culture, sustainability, and wellbeing on site
Continuously learning from mentors and applying new knowledge to keep people safe every day
Training:At Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, applying new knowledge every day while supported by expert mentors and experienced project professionals.This 20-month programme, starting in September 2026, combines on-the-job learning with structured study time, allowing you to work towards your Level 3 Safety, Health & Environment (SHE) Technician Apprenticeship and ottain TechIOSH status upon successful completion.
You’ll spend 80% of your time working in your business area and 20% on dedicated learning, which may include travel to a training centre depending on your provider’s location. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights.Training Outcome:Once you complete your apprenticeship, you’ll be ready to take on safety-focused roles such as Safety Technician or WHS Coordinator, with a clear pathway to grow your career and work towards management opportunities in the future.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, 8.30am to 5.30pm, may work nights and weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience....Read more...
What makes safety at Amazon unique is our scale and innovation. Your decisions and improvements could positively impact the wellbeing of thousands of colleagues across multiple sites. We’re not just following safety standards - we’re helping to set them for the entire industry.
Whether it’s implementing new technologies, responding to operational challenges, or developing proactive safety solutions, you’ll be at the forefront of workplace safety in one of the world’s most advanced operational environments.
During your apprenticeship, you’ll learn how to:
Conduct comprehensive risk assessments and safety audits
Analyse safety data and report on key metrics
Understand health, safety, and compliance regulations in a fast-moving operational environment
Design and implement proactive safety improvements
Develop communication skills to advise colleagues and guide safe working practices
Respond quickly and effectively to emerging safety challenges
A day in the life can involve:
Carrying out daily safety inspections and supporting risk assessments across operational areas
Observing workplace activities to identify potential hazards or unsafe practices
Collecting, analysing, and reporting safety data to help identify trends and opportunities for improvement
Supporting incident investigations and contributing to corrective or preventive action plans
Assisting with safety briefings, toolbox talks, and awareness campaigns to promote safe working practices
Collaborating with operations teams to ensure safety procedures are followed and understood
Helping to review and maintain compliance with health, safety, and environmental regulations
Monitoring the implementation of safety improvements and recording progress in documentation or tracking systems
Using digital tools and software to manage safety audits, reports, and training records
Participating in projects aimed at enhancing safety culture, sustainability, and wellbeing on site
Continuously learning from mentors and applying new knowledge to keep people safe every day
Training:At Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, applying new knowledge every day while supported by expert mentors and experienced project professionals.This 20-month programme, starting in September 2026, combines on-the-job learning with structured study time, allowing you to work towards your Level 3 Safety, Health & Environment (SHE) Technician Apprenticeship and ottain TechIOSH status upon successful completion.
You’ll spend 80% of your time working in your business area and 20% on dedicated learning, which may include travel to a training centre depending on your provider’s location. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights.Training Outcome:Once you complete your apprenticeship, you’ll be ready to take on safety-focused roles such as Safety Technician or WHS Coordinator, with a clear pathway to grow your career and work towards management opportunities in the future.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, 8.30am to 5.30pm, may work nights and weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience....Read more...
What makes safety at Amazon unique is our scale and innovation. Your decisions and improvements could positively impact the wellbeing of thousands of colleagues across multiple sites. We’re not just following safety standards - we’re helping to set them for the entire industry.
Whether it’s implementing new technologies, responding to operational challenges, or developing proactive safety solutions, you’ll be at the forefront of workplace safety in one of the world’s most advanced operational environments.
During your apprenticeship, you’ll learn how to:
Conduct comprehensive risk assessments and safety audits
Analyse safety data and report on key metrics
Understand health, safety, and compliance regulations in a fast-moving operational environment
Design and implement proactive safety improvements
Develop communication skills to advise colleagues and guide safe working practices
Respond quickly and effectively to emerging safety challenges
A day in the life can involve:
Carrying out daily safety inspections and supporting risk assessments across operational areas
Observing workplace activities to identify potential hazards or unsafe practices
Collecting, analysing, and reporting safety data to help identify trends and opportunities for improvement
Supporting incident investigations and contributing to corrective or preventive action plans
Assisting with safety briefings, toolbox talks, and awareness campaigns to promote safe working practices
Collaborating with operations teams to ensure safety procedures are followed and understood
Helping to review and maintain compliance with health, safety, and environmental regulations
Monitoring the implementation of safety improvements and recording progress in documentation or tracking systems
Using digital tools and software to manage safety audits, reports, and training records
Participating in projects aimed at enhancing safety culture, sustainability, and wellbeing on site
Continuously learning from mentors and applying new knowledge to keep people safe every day
Training:
At Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, applying new knowledge every day while supported by expert mentors and experienced project professionals
This 20-month programme, starting in September 2026, combines on-the-job learning with structured study time, allowing you to work towards your Level 3 Safety, Health & Environment (SHE) Technician Apprenticeship and ottain TechIOSH status upon successful completion
You’ll spend 80% of your time working in your business area and 20% on dedicated learning, which may include travel to a training centre depending on your provider’s location
Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights
Training Outcome:
Once you complete your apprenticeship, you’ll be ready to take on safety-focused roles such as Safety Technician or WHS Coordinator, with a clear pathway to grow your career and work towards management opportunities in the future
Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday - Friday, 8.30am - 5.30pm, may work nights and weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Working in our Real Estate Disputes team in an administrative role, you will gain an understanding of the variety of tasks that are undertaken to support your colleagues in the secretarial team, as well as fee earners and partners in the wider practice group. We are looking for an individual who is keen to grow their knowledge and confidence whilst gaining an understanding of the numerous administrative tasks that are carried out in the team. With the support and mentoring of colleagues, you will develop your skills within the workplace with a view to progressing your career within the secretarial team. This role is 5 days a week in the office as all tasks undertaken in this role are purely office based.
To support your ongoing learning and development, you will undertake the Business Administrator Level 3 Apprenticeship which is supported by our external training provider. We have created this opportunity for individuals who:
Have completed school education and would prefer to start their career
Would like to leave college earlier than planned to start their career yet must remain in education to undertake a qualification
Those looking for a change in career
Our newly created Administrator Apprenticeship Contract will give you the opportunity of gaining valuable on-the-job learning along with structured learning with a competitive salary. It is for a fixed period of 18 months. As an equal opportunities employer, following that period you may be eligible to apply for other roles advertised in the business.
During your apprenticeship you will become fully conversant in a variety of tasks which the wider team undertake. These tasks include but are not limited to:
Scanning documents and filing them electronically and in hard copy, for the relevant PA/Secretary or fee-earner
Printing and photocopying documents as and when required by the relevant PA/Secretary or fee-earner
A wide variety of general miscellaneous administrative tasks to include, but not limited to, matter closing, deeds scheduling, scanning of invoices and correspondence, creation of hard copy folders/files and maintenance of team library
Delivery and collection of items from other Practice Groups or support departments
Providing ad hoc support as required and undertaking tasks specific to your practice group area
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. As a member of the team, you will be supported and mentored by experienced and knowledgeable colleagues. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
A minimum of 5 GCSE’s including grade 6 or above in Maths and English [or equivalent].
Ability to communicate effectively at all levels
Ability to prioritise own workload with direction as required
Ability to keep calm under pressure
Good team player
A "can-do" and flexible attitude
Excellent attention to detail
Good working knowledge of Outlook and Word.
Please ensure you list your GCSE results in your CV.Training:
You will be working towards the Business Administrator Level 3 qualification and will be training virtually with a tutor provided by our training provider
You will have a half day each week in one block, with the remaining off-the-job hours spread over the rest of your working week as agreed with your supervisor
You will also have a CMS mentor, along with a network of current apprentices to support your learning journey
Training Outcome:
Once qualified you will be able to apply to roles within CMS, which may include a Team Secretary, progressing to a PA role when more experienced
Employer Description:CMS is a Future Facing firm. With 80 offices in 50 countries and 5,000+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see what's coming, but to shape it.
CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing future ensures that we nurture our employees and recruit top talent.
We work hard to be a truly client-focused law firm. That means not just understanding the unique challenges of every market sector, but also providing a service that’s tailored to the needs of each client. Our partners are hands-on and work hard to get closer to clients with everything from joint training initiatives and advice surgeries to visits and social events. What’s more, our teams have the ideal balance of personality and industry expertise to suit the varied needs of our clients.Working Hours :Monday - Friday, 9.00am to 5.00pm, with 1 hour for lunch break.Skills: Communication skills,IT skills,Attention to detail,Analytical skills,Team working,A good team player,A "can-do" & flexbile attitude,Keep calm under pressure,Good Outlook & Word knowledge....Read more...
Joining our team will provide valuable exposure to a wide range of technologies, enabling professional and personal growth.
Key Responsibilities
Deliver exceptional 1st Line support by communicating clearly and accurately with staff.
Set up computer hardware and install required software.
Escalate support incidents when first-time fix is not possible within a reasonable time.
Achieve agreed customer service levels.
Provide technical support and fault diagnosis.
Communicate effectively with colleagues and external suppliers.
Required Knowledge and Experience
Excellent telephone manner and communication skills.
Reliable, hardworking, and self-motivated.
Organised with strong planning skills.
Basic understanding of PC hardware and technology products.
Proficient in Microsoft Windows and Microsoft Office.
Confidence in diagnosing and resolving staff IT issues.....Read more...
