Purpose / Role
To be responsible for undertaking a wide range of administrative duties and the provision of general support to the practice team. Duties can include but are not limited to, the running of patient searches and requested data, administration of databases, following recall system processes to ensure all patients that require an invite into the practice receive this via phone call, text or letter and processing incoming hospital correspondence.
Responsibilities and Duties
Build, generate and carry out searches as required by the organisation team to enable reports to be produced, audits to take place, Quality and Outcomes
Framework targets to be monitored/acted upon and action plans devised
Support the team in effective use of searches, audits and recalls
Send out mail merges and text messages for a number of campaigns
Monitor the practice generic email address
Data Management
Input/process data as required within the clinical system e.g. referrals, read coding, producing letters, processing registrations etc.
File and store records as required (including scanning)
Process requests for information appropriately following the correct procedures
Carry out system searches as requested
Administrative Support Duties
Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Manage all queries (including administrative queries) as necessary in an efficient manner
General Responsibilities
Maintain a clean, tidy and effective working area at all times
Support all clinical staff with general tasks as requested
Have a positive attitude towards equality, diversity and inclusion
Collect sensitive patient information and maintain confidentiality at all times in accordance with the law
Training:
Level 3 Business Administrator Apprenticeship Standard
The training will be on site with the employer and Bishop Auckland College as and when required for exams
There will be visits to the workplace by the assessor every 4-6 weeks
Training Outcome:On successful completion of the apprenticeship there are likely to be opportunities to progress within the surgery.Employer Description:We here at North House Surgery pride ourselves on the holistic and caring service that we are able to provide for our local community.
The doctors work in a partnership caring for over 13500 patients. We currently have 5 Partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Nurses and 3 Healthcare Assistants. We also have a dedicated team of administrative staff. We are proud to be a training practice for both GP Registrars and Medical Students from Newcastle University.Working Hours :37hrs per week, working hours to be structured between 8am and 6pm, Mon-Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Initiative,Patience,Polite telephone manner,Able to plan workload,Able to follow instructions,Flexible and co-operative,Motivated and forward thinking,Sensitive and Empathetic,Ability to work under pressure....Read more...
The role of a Business Administration Apprentice within BAE Systems Submarines involves a wide range of activities that support the efficient running of the many departments throughout the business.
This can include:
Undertaking a range of clerical and administrative duties within a department to ensure the smooth running of the department. Processing documents and information received from a range of sources and managing the data within company systems
Collating and extracting data and producing routine reports, schedules, summaries and letters for internal circulation or for customers and suppliers. Identifying and undertaking initial investigation into discrepancies and shortages relating to products or services, this could involve statistical information, document control or physical stock control
Dealing with internal stakeholders, customers and suppliers and exchange information in order to clarify a situation, e.g. placing orders, arranging appointments, deliveries, etc. Obtaining and verifying data including carrying out checks and obtaining authorisation for finalising documents
Maintenance and storage of technical documentation, keeping filing systems up to date to ensure traceability so that information can be readily retrieved
Having a clear understanding of Health, Safety & Environment (HS&E) requirements within the workplace and proactively facilitate any health and safety actions in support of a compliant office environment
The role will also encompass the processing, manipulation and maintenance of technical documentation to ensure swift and accurate traceability using the relevant document management systems
The role will involve four placements working in a variety of different functions across our major programmes. Developing skills such as:
Planning & Organisation - The ability to plan and organise multiple tasks in defined timescales and effectively manage changes to plans
Creative problem solving - Ability to understand what is happening in our environment, identify problems or issues and searching for original solutions that go beyond conventional thinking to ensure you achieve the desired outcome
IT Literacy - Knowledge and ability to utilise computers and related technology efficiently to maximise performance in your role. Appropriately and effectively use IT tools to access, manage, integrate, evaluate, create and communicate information i.e. Microsoft Office: PowerPoint, Outlook, Excel, and Word.
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities - whether you decide to stay in the UK or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
Obtain key information to generate customer leads
Contacting customers over the phone and face-to-face
Monitor new accounts
Deal with enquiries from customers
Communicating the products and services offered
Increase customer account base
Maintain accurate records of the customers contacted
Invoicing / stock reconciliation / data entry
Account management
Undertake banking / compliance related tasks
Achieve individual and depot targets
Ensure compliance with health and safety regulations
Training:Level 2 Customer Service Practitioner Apprenticeship Standard.
This includes:
Functional Skills in English, maths, and ICT (if applicable)
Level 2 Customer Service qualification
Dealing with customers face to face
Working on a helpdesk
Problem solving
Identifying improvements
Dealing with complaints
Going the extra mile and making a difference
Dealing with diverse customers and in diverse situations
Communicating effectively
Training will be provided by Didac at your depot
Training will be depot-based, with a monthly visit from your Didac trainer face-to-face
Training Outcome:
At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles, including sales and management
Employer Description:Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.Working Hours :Days to be confirmed, shifts will be: 8.00am - 4.00pm / 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
The Business Analyst Apprentice role will focus on risk and compliance data, process analysis and exploitation of digital tools. The analyst will look to identify opportunities within the business and functions and deliver operational changes in the Governance, Risk and Compliance area to drive positive business compliance.
Support the Risk Manager and the wider Corporate Security Office deliver on the relevant strategy and roadmap for Thales UK
Analyse technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controls
Develop, produce and report on risk metrics to demonstrate correlations and highlight concerns to management / stakeholders
Support the risk manager and the business lines and functions, assess their risks and advise them on mitigation strategies such as avoid, reduce, transfer or accept
Support in the production of the security risk management policy and process to help improve security culture across the organisation
Translate technical jargon into business-focused risk statements, helping the business understand their risks and present risks to senior management
Monitor and evaluate the effectiveness of security controls to manage risk to acceptable levels and produce metrics
Support the business in achieving and/or maintaining security accreditations
Deliver training and awareness as necessary on risk management process across the organisation
Report and improve metrics / dashboards and create monthly Key Risk Indicators (KRIs), Key performance indicators (KPIs) for the Corporate Security Office, senior management and other relevant stakeholders as required
Training:
This is an 18-month programme aligned to the Level 4 Business Analyst Apprenticeship standard. Delivered in partnership with our specialist provider partner Digital Native, this programme will be delivered via a blended model - including live virtual sessions, online learning and a quarterly face-to-face Hackathon
The programme will conclude with an End Point Assessment, followed by roll-off into your permanent role within the Thales UK business
Training Outcome:Be a permanent member of the team within the Thales business.Employer Description:Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.Working Hours :Flexible working. Monday - Friday, 37 hours a week (8 hours Monday - Thursday, 5 hours Friday). Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business.
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles.
Build strong team and client relationships, support growth, innovation and continuous service improvement.
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:
You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.
Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles
Build strong team and client relationships, support growth, innovation and continuous service improvement
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday, shifts to be confirmedSkills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
As a Service Delivery Analyst, you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles
Build strong team and client relationships, support growth, innovation and continuous service improvement
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business.
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles.
Build strong team and client relationships, support growth, innovation and continuous service improvement.
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
-Assist in daily administrative tasks, including data entry, filing, and record-keeping.
-Support the preparation of reports, presentations, and documents for Clients and Directors.
-Help coordinate and schedule meetings, appointments, and events.
-Engage in customer service by responding to enquiries and providing assistance to clients and team members.
-Collaborate with team members to assist in various projects and initiatives.
-Maintain office supplies and manage inventory levels.
-Participate in training and development sessions to enhance skills and knowledge in business administration.
-Adhere to company policies and procedures, maintaining confidentiality and professionalism at all times.Training:
Ex Shell Depot, Coopies Way, Coopies Lane Industrial Estate, Morpeth, NE61 6JN
Training Outcome:
Full time employment
Employer Description:SinCera Retail Solutions (SRS) are a construction industry service provider, specialising in multi-faceted construction contracts incorporating refits, structural, civil’ s, finishing and ground works.
We offer turnkey solutions including Site / Project Management to our mainstream clients in the Retail, Banking, Healthcare, Government and Automotive sectors.Working Hours :Monday to Friday, 8.00 - 4.30pm, with 30 minutes lunch.Skills: Communication skills,IT skills,Problem solving skills,Team working,Interpersonal skills....Read more...
The apprentice will work under the supervision of and support several professional consultants on the delivery of construction projects for a variety of clients, on a wide range of projects in the Local Government Sector from initial concept (including supporting on grant funding applications) through to outline / detailed design, procurement, delivery and handover.
Typical tasks and activities include:
· Preparation and maintenance of key project documents such as action trackers and minutes, risk registers, project execution plans etc
· Review of project programmes and monitoring thereof.
· Monitor the expenditure against predefined budgets of costs including professional fees, surveys and investigations, and construction.
· Collate, analyse and report on cost, schedule and risk performance data, utilising digital toolsets to efficiently visualise and communicate insights for project teams.
· Review technical design drawings and management plans to understand the scope and constraints of a project and support scope change control procedures.
· Undertake on the job training on a range of industry leading tools and procedures, and, along with the learning from their part-time degree course, apply these skills to ongoing project activities.Training:On this apprenticeship you will complete the BSc Construction Management Degree Apprenticeship, on a day release basis, through our agreed training provider, University College of Estates Management (UCEM). This is a pathway from the RICS accredited Chartered Surveyor standard.Training Outcome:Following the apprenticeship, the apprentice can either develop further in their specialism or explore other routes and opportunities across our business. Employer Description:Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Ensure general management of the office, overseeing operational efficiency, effective communications, and other types of strategic and tactical planning.Maintain facilities management, including space planning/design, vendor contracts and relations, and facilitation of all office functions and services.Act as primary liaison between the company, staff, and office building management, providing information, answering questions, and responding to requests.Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience.Completing exemplary work whilst working within a time frame.Ensure the paperwork and office are kept in a tidy condition.Meet and greet guests, ensuring they are catered for and felt welcome.Manage phone lines, ensuring all calls are taken with notes of who called and why.Act as a liaison with Health and Wellbeing.Training:Attendance to college is bi-weekly. Further details will be made available at a later date. Subjects to be studied includes;
The organisation: Understands organisational purpose, activities, aims, values, vision for the future, resources, and the way that the political/economic environment affects the organisation.
Value of their skills: Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.
Stakeholders: Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers, or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.
Relevant regulation: Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying these regulations.Training Outcome:On completion of a successful apprenticeship, there may be an opportunity for a full time position.Employer Description:Hertzian isa AI technology company with a focus on listening to what customers say andanalysing their comments. Hertzian developed Player XP, the games industry'sleading community intelligence platform. We work with studios and publishers tohelp them better understand what players are saying about the games they play.Working Hours :Working times are Monday to Friday, 08.30 to 17.00Skills: Communication skills,IT skills,Attention to detail....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Duties will include:
Assisting and helping the project department with handover documentation and uploading to SharePoint
Supporting the Commercial Team in the day to day running of the accounts payable and accounts receivable department
Using a sales and purchase ledger
Completing a range of tasks and responding to the needs of the business
Training:
Business Administration, Level 3
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
A full-time administration role may be available for the successful applicant at the end of this Apprenticeship
Employer Description:Hutchinson Engineering Ltd are an SME based in the Northwest of England (Widnes). Since 1979 we have been dedicated to designing and manufacturing high integrity, safety critical, bespoke and complex steel structures that have a positive impact on the world. We’re market leaders who set industry standards.Working Hours :Monday to Friday
8am to 4.30pm
4 days a week in work and 1 day in College. This includes a 30 minute paid lunch break each day.
Pay is calculated on an hourly rate of £8.65 per hour.Skills: Communication skills,Attention to detail,Administrative skills,Team working,Initiative,Data entry skills,Good time management....Read more...
Our administrative teams play a critical role in the smooth running of our business. With complex, challenging projects being tackled every day, we need people who are skilled in making sure the right information is available in the right place and at the right time. As part of your role, you will undertake an apprenticeship Business Administration l 3 at Middlesbrough College.
What you'll be doing:
Delivering administrative and organisational support to aid the smooth running of projects
Booking internal and external training courses for all UK employees
Ensuring information on our Learning Management System (LMS) is kept up to date
Collecting, maintaining, and processing data and documents
Enrolling candidates and resulting training with various awarding organisations.
Creating purchase orders for training invoices
Liaising with potential clients and offer advice and guidance on training courses
Training:Level 3 Business administrator apprenticeship standard.Training Outcome:Potential permanent position upon completion.Employer Description:Mammoet UK has opened a new Teesside office to support the company’s growth in the region and an increase in upcoming projects across the UK.Working Hours :Monday - Friday
Hours TBCSkills: Communication skills,Attention to detail,Team working,Verbal + Written Skills,Experience with Microsoft....Read more...
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!
What you will do:
Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users
Configure and prepare devices and accessories in accordance with agreed specifications
Assist with the on-site distribution of devices where required (UK locations)
Monitor and maintain accurate inventories of customer device orders and stock levels
Assist with checking goods in
Test devices based on agreed specification
Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications
Accurately update customer inventory and service records
Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required
Support provisioning and in-life management and technical support of mobile data networking services and routers
Complete regular learning and training to develop your skills and knowledge
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeshipEmployer Description:Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).
We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.
Working Hours :Monday- Friday
8:30am - 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,IT skills,Initiative....Read more...
As Quantity Surveyors we support our clients and the design team and are responsible for setting budgets, managing project finances, data accuracy, procurement and appointing contractors and client reporting.
Responsibilities include but are not limited to:
Cost planning and initial estimating
Assisting in the preparation of tender and contract documents
Fund monitoring and due diligence
Assisting in the management and delivery of construction projects
Working closely with Clients, Architects, Structural Engineers and Project Managers
Assisting with a range of pre and post contract surveying duties
As part of your development there is the opportunity to become more involved in the management of projects where your skills as a Quantity Surveyor are utilised as an Employer’s Agent to administer and manage the Contract on behalf of the Client.
This position will include day release to complete a fully funded professionally accredited BSc (Hons) Quantity Surveying at a local university. You will gain invaluable 'hands' on experience whilst gaining a degree.Training:
To be agreed
Training Outcome:
Once you have completed the apprenticeship you will have gained a a Chartered Surveyor degree and can go on to work as a Quantity Surveyor.
Employer Description:Tetra Tech is a leading provider of consulting and engineering services with 27,000 associates working across the full project life cycle worldwide. Our operations in the UK and Europe include more than 2,000 employees who are Leading with Science® to solve our clients’ most complex problems.Working Hours :Your working week will be 37.5 hours per week, Monday to Friday.
7.5 hours per day. No shifts or weekends.
Start and finish times can be agreed with your line manager as we offer flexible working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
As Quantity Surveyors we support our clients and the design team and are responsible for setting budgets, managing project finances, data accuracy, procurement and appointing contractors and client reporting.
Responsibilities include but are not limited to:
Cost planning and initial estimating
Assisting in the preparation of tender and contract documents
Fund monitoring and due diligence
Assisting in the management and delivery of construction projects
Working closely with Clients, Architects, Structural Engineers and Project Managers
Assisting with a range of pre and post contract surveying duties
As part of your development there is the opportunity to become more involved in the management of projects where your skills as a Quantity Surveyor are utilised as an Employer’s Agent to administer and manage the Contract on behalf of the Client.
This position will include day release to complete a fully funded professionally accredited BSc (Hons) Quantity Surveying at a local university. You will gain invaluable 'hands' on experience whilst gaining a degree.Training:
To be agreed
Training Outcome:
Once you have completed the apprenticeship you will have gained a a Chartered Surveyor degree and can go on to work as a Quantity Surveyor.
Employer Description:Tetra Tech is a leading provider of consulting and engineering services with 27,000 associates working across the full project life cycle worldwide. Our operations in the UK and Europe include more than 2,000 employees who are Leading with Science® to solve our clients’ most complex problems.Working Hours :Your working week will be 37.5 hours per week, Monday to Friday.
7.5 hours per day. No shifts or weekends.
Start and finish times can be agreed with your line manager as we offer flexible working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Regularly review with suppliers’ delivery schedules and expedite materials to ensure timely on-time delivery of materials.
To review material requirement planning software and act on exception messages to balance demand and supply by rescheduling line items where necessary.
Pro-actively communicate supply or supplier risks to the planning team and work with different stakeholders to develop mitigation plans to supply risks.
Champion the supplier management policy, ensuring that reasons for late deliveries are recorded and work with procurement team to ensure delivery performance is managed in line with supplier management policy.
Work with cross functional teams to manage material master data to ensure accuracy.
Prepare and lead the Purchasing Daily Meeting to review material shortages and late deliveries against expected targets.
Process vendor return orders and communicate with logistics team the urgency of these so that they can be returned promptly.
Training:Training will take place at North Hertfordshire College, Stevenage campus once per week.Training Outcome:Potential for full time job at the end of the apprenticeship.Employer Description:METTLER TOLEDO are worldwide leaders in precision instruments and aftermarket service support. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
Safeline X-Ray is part of the production inspection division of Mettler-Toledo. At Royston we manufacture engineered to order and standard configured machines for the food, beverage, and pharmaceutical manufacturers worldwide. METTLER TOLEDO Safeline x-ray inspection systems offer safety and quality assurance at every stage of the production process for raw, bulk-flow (loose), pumped and packaged products.Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Goal Focused....Read more...
As Quantity Surveyors we support our clients and the design team and are responsible for setting budgets, managing project finances, data accuracy, procurement and appointing contractors and client reporting.
Responsibilities include but are not limited to:
Cost planning and initial estimating
Assisting in the preparation of tender and contract documents
Fund monitoring and due diligence
Assisting in the management and delivery of construction projects
Working closely with Clients, Architects, Structural Engineers and Project Managers
Assisting with a range of pre and post contract surveying duties
As part of your development there is the opportunity to become more involved in the management of projects where your skills as a Quantity Surveyor are utilised as an Employer’s Agent to administer and manage the Contract on behalf of the Client.
This position will include day release to complete a fully funded professionally accredited BSc (Hons) Quantity Surveying at a local university. You will gain invaluable 'hands' on experience whilst gaining a degree.Training:
To be agreed
Training Outcome:
Once you have completed the apprenticeship you will have gained a a Chartered Surveyor degree and can go on to work as a Quantity Surveyor.
Employer Description:Tetra Tech is a leading provider of consulting and engineering services with 27,000 associates working across the full project life cycle worldwide. Our operations in the UK and Europe include more than 2,000 employees who are Leading with Science® to solve our clients’ most complex problems.Working Hours :Your working week will be 37.5 hours per week, Monday to Friday.
7.5 hours per day. No shifts or weekends.
Start and finish times can be agreed with your line manager as we offer flexible working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Respond to any issues that arise during lessons for staff in a prompt manner
Maintain the general upkeep of ICT classrooms, including peripherals, monitors and PCs
We will always try to repair equipment before purchasing a replacement, so you will be expected to assist with this
Where products are within warranty you will be required to liaise with suppliers to arrange the repair/replacement of equipment
Supporting the schools Microsoft 365 environment, including Office, SharePoint online, Teams, Endpoint Manager (formerly Intune) and Azure
A good understanding of these products would be helpful for troubleshooting any issues and aiding with the more technical aspects of its functionality
Supporting the use of Teams, OneDrive and SharePoint within different subject areas
Providing support for the cashless catering system - this includes the registration of new biometric accounts and ensuring that data is up to date within the cashless catering software
The use of subject specific software is very common within departments (for example Google SketchUp, Photoshop, Cubase and TechSoft) so a basic understanding of the functionality (or the ability to develop skills) of these is helpful for assisting with any issues that may arise
Ensure that software on school devices remains up to date with the latest, tested version
Assist with the management of user accounts in active directory
Assist with the management of Office 365 accounts and any distribution groups within the organisation
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Possible full-time progression with the business and progression onto a Level 4 programme
Employer Description:Together Learning Trust is a thriving group of schools in Calderdale and Kirklees. We cherish and develop our amazing staff to inspire over 5800 children and young people.Working Hours :Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Your role will involve dealing with customers on a daily basis, answering and making calls, dealing with confidential enquiries, accurate data inputting of customers new claims, making liability decisions, allocating work across teams and instructing suppliers to progress the claim. During this period you will gain experience in motor, property & Liability claims.
As you progress, you’ll also have the opportunity to handle your own portfolio of insurance claims from initial receipt to settlement.
This role provides an entry level opportunity into claims handling and has been designed to compliment the Level 3 Cert. CII qualification.
You will need to work well as part of a team environment, be an effective communicator and enjoy problem solving. There is always lots going on, so good time management skills and the ability to organise yourself effectively are crucial.
We’ll also need to you to take ownership, which is being proactive and owning your personal objectives and focus on results.Training:You will work towards your:
Level 3 Financial services administrator Apprenticeship.
Certificate in Insurance (Cert CII)
Level 2 Functional Skills in English and Maths (if required).
Training will be via Davies, virtually. 6 hours per week off the job training.
Training Outcome:Possibility of becoming a permanent employee after the successful completion of the apprenticeship.Employer Description:Crawford and Company is global leading Loss Adjuster and Claims Management company. We have offices in over 70 countries and employ over 9000 people. For over 80 years, Crawford has led the industry through a relentless focus on people and the innovative tools that empower them. For more information, please visit https://www.crawco.co.uk/.
Crawford provides a fully-integrated, end-to-end claims solution managing all aspects of the claims process from first notification of loss (FNOL) to settlement and repudiation through our third party administration specialist, Crawford TPAWorking Hours :Mon – Fri, 9am- 5pmSkills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Initiative....Read more...
As Quantity Surveyors we support our clients and the design team and are responsible for setting budgets, managing project finances, data accuracy, procurement and appointing contractors and client reporting.
Responsibilities include but are not limited to:
Cost planning and initial estimating
Assisting in the preparation of tender and contract documents
Fund monitoring and due diligence
Assisting in the management and delivery of construction projects
Working closely with Clients, Architects, Structural Engineers and Project Managers
Assisting with a range of pre and post contract surveying duties
As part of your development there is the opportunity to become more involved in the management of projects where your skills as a Quantity Surveyor are utilised as an Employer’s Agent to administer and manage the Contract on behalf of the Client.
This position will include day release to complete a fully funded professionally accredited BSc (Hons) Quantity Surveying at a local university. You will gain invaluable 'hands' on experience whilst gaining a degree.Training:
To be agreed
Training Outcome:
Once you have completed the apprenticeship you will have gained a Chartered Surveyor degree and can go on to work as a Quantity Surveyor.
Employer Description:Tetra Tech is a leading provider of consulting and engineering services with 27,000 associates working across the full project life cycle worldwide. Our operations in the UK and Europe include more than 2,000 employees who are Leading with Science® to solve our clients’ most complex problems.Working Hours :Your working week will be 37.5 hours per week, Monday to Friday.
7.5 hours per day. No shifts or weekends.
Start and finish times can be agreed with your line manager as we offer flexible working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
As Quantity Surveyors we support our clients and the design team and are responsible for setting budgets, managing project finances, data accuracy, procurement and appointing contractors and client reporting.
Responsibilities include but are not limited to:
Cost planning and initial estimating
Assisting in the preparation of tender and contract documents
Fund monitoring and due diligence
Assisting in the management and delivery of construction projects
Working closely with Clients, Architects, Structural Engineers and Project Managers
Assisting with a range of pre and post contract surveying duties
As part of your development there is the opportunity to become more involved in the management of projects where your skills as a Quantity Surveyor are utilised as an Employer’s Agent to administer and manage the Contract on behalf of the Client.
This position will include day release to complete a fully funded professionally accredited BSc (Hons) Quantity Surveying at a local university. You will gain invaluable 'hands' on experience whilst gaining a degree.Training:
To be agreed
Training Outcome:
Once you have completed the apprenticeship you will have gained a Chartered Surveyor degree and can go on to work as a Quantity Surveyor.
Employer Description:Tetra Tech is a leading provider of consulting and engineering services with 27,000 associates working across the full project life cycle worldwide. Our operations in the UK and Europe include more than 2,000 employees who are Leading with Science® to solve our clients’ most complex problems.Working Hours :Your working week will be 37.5 hours per week, Monday to Friday.
7.5 hours per day. No shifts or weekends.
Start and finish times can be agreed with your line manager as we offer flexible working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Key Responsibilities:
Receive goods and accurately enter data into our computer system.
Store received goods correctly to ensure efficient inventory management.
Replenish stock, pick, pack, and load goods for dispatch, meeting all deadlines.
Communicate with suppliers regarding short deliveries or damaged items.
Serve customers (both account and non-account), processing card and cash payments.
Arrange and coordinate deliveries via courier services.
Deliver goods to customers, ensuring accurate consignment counts.
Maintain general housekeeping duties to keep the warehouse organized and tidy.
Keep management informed of any issues or challenges that arise.
Duties will include, but will not be limited to:
Processing deliveries that have arrived
Checking items off picking lists to make sure the customer is receiving the correct goods
Using the computer system to book items in
Getting goods ready to ship
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Trade Supplier Level 2
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:On successful completion of the Apprenticeship,to become a part of the team full time and work towards the next level.Employer Description:Having been in the business for more than 30 years, we are confident we can offer everything you need from an Engineering Supplier.
MGB Tool Supplies was established in 2004, headed by successful business owner Maurice Bull.Working Hours :Monday to Friday 8am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Non judgemental,Patience,Physical fitness....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first-time fix
To action hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Mirus IT (part of the Advania Group) have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.Working Hours :Monday – Friday, 9am-5.30pm.Skills: Communication skills,Organisation skills,Analytical skills,Team working,Initiative....Read more...
