Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday - Friday, shifts to be confirmed, some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Monday to Friday, shifts to be confirmed; some evening and weekend work may be required depending on the rota.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Key Responsibilities:
General Administration:
Provide administrative support to the office team
Answer incoming telephone calls and direct enquiries appropriately
Respond to basic email enquiries or forward them to the relevant team member
Maintain organised digital and physical filing systems
Assist with scanning, copying, and preparing documents
Service & Operations Support:
Assist with updating service records and job information within company systems
Support the coordination of engineers’ schedules when required
Help prepare documentation for service visits and repair works
Maintain accurate customer and asset records
Customer Service:
Communicate professionally and courteously with customers
Assist with logging service requests and general enquiries
Support the team with follow-ups and customer administration
Finance Administration Support:
Assist with preparing documentation relating to customer invoices
Support the team in monitoring overdue invoices
Contact customers politely to follow up on outstanding payments
Maintain accurate records of invoice follow-ups and communications
Compliance & Documentation:
Assist with maintaining service and compliance documentation
Support the organisation and storage of company records
Ensure documentation is filed accurately and easy to retrieve
Learning & Development:
Complete coursework required as part of the Business Administration apprenticeship
Attend training sessions provided through the apprenticeship programme
Develop professional skills including communication, organisation, and business systems
Training:As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:
Apprenticeship in Business Administrator
English and maths if required
Training Outcome:Future Career Opportunities within the company include
Office Administrator
Service Coordinator
Operations Assistant
Business Support Administrator
Personal Assistant
Office Manager
Employer Description:Hampshire Lift Services is a growing independent lift engineering company, delivering high-quality maintenance and repair services across the South of England. We are known for our reliability, responsiveness, and commitment to developing our team, including investment in our own in-house training facility.Working Hours :Monday to Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Main Responsibilities and Tasks
To Act in a Professional Manner at ALL Times.
To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies.
Customer Care
Processing sales orders onto the company's ERP system.
Sales order checking and validation.
Answering phones and managing incoming emails, responding directly or directing appropriately.
Keeping customers updated throughout the full order cycle.
Supporting the coordination and response to customer queries and concerns.
Actioning responses in a prompt and professional manner.
Providing general administrative support and front of house duties as required.
Commercial / Buying Exposure
Assisting with processing purchase orders within the ERP system.
Supporting the tracking of outstanding purchase orders and deliveries.
Liaising with suppliers regarding order acknowledgements and updates.
Supporting the maintenance of supplier information within the ERP system.
Planning Exposure
Providing support for the Commercial Manager where required.
Assisting with basic planning and order tracking activities.
Supporting communication between departments to ensure customer requirements are met.
General Responsibilities
Documenting processes and supporting updates to standard operating procedures.
Achieving tasks within set timeframes to meet departmental targets.
Supporting continuous improvement within the department.
Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director.
Observing Health & Safety and manual handling regulations.
Ensuring all company directives, policies and procedures are adhered to.
Maintaining 5S and general housekeeping standards.
Adhering to the practices detailed in the employee handbook.
Training Outcome:To become a fully trained and qualified in business administration and customer care with Nordell.Employer Description:Nordell say:
Nordell is one of the UK’s leading plastic injection moulders, delivering plastic injection moulding services that help businesses turn ideas into engineered plastic components built for lasting value.
From our state-of-the-art facility in Worthing, West Sussex, we combine technical expertise, automation and sustainability to achieve dependable results from concept design and tooling through to full-scale production.
Our injection moulding operations run in a clean, controlled production environment, supporting improved consistency, surface finish and technical performance across every component we produce.
We help manufacturers bring better products to market faster, with repeatable quality and a reliable UK partner they can trust.Working Hours :8.00am-5.30pm Monday to Thursday.
8.00am to 12.30pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Key Responsibilities:
Conduct property viewings for sales and lettings
Assist with the letting and selling of properties from instruction through to completion
Manage and maintain an accurate and up-to-date applicant database
Provide regular feedback to applicants, landlords, and vendors
Facilitate lettings through to move-in
Assist with business generation and growth of the branch
Carry out general ad-hoc administrative and office duties
Proactively seek and retain new business while maintaining excellent customer service
Training:Business Administrator Level 3.Training Outcome:Successful apprentices may progress into a permanent role within the branch, with opportunities to develop into positions such as Lettings Negotiator, Sales Negotiator, Property Manager, or Senior Negotiator. With further experience and training, there may also be opportunities to progress into management roles within the property industry.Employer Description:MIDLAND HOUSING LIMITED is an established private estate agency operating since 2007. The company specialises in property sales, lettings, property management, and eviction services, providing professional support to landlords, tenants, buyers, and sellers across the local property market.Working Hours :Monday to Friday 10am to 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Non judgemental,Patience....Read more...
HEAD OF QUALITY CREWE UP TO £80,000 + RAPIDLY GROWING BUSINESS
THE OPPORTUNITY Due to continue growth, and ambitions to exceed £250 million turnover within 4 years, my client have an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance and customer service. You will spearhead not only process change, but a new cultural expectation around quality for customers. The business is well established, having been in the market over 40 years they are a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa £70 million turnover, with the aim to hit £250 million in 4 years.If you are an experienced Quality Manager, Head of Quality, Quality Lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!THE ROLE
Own the end to end customer journey and service quality
Leading on the analysis of customer feedback and complains to identify improvements
Establish KPIs to be implemented to benchmark quality and regularly reporting on them
Implementing internal quality standards across customer service, manufacturing and logistics
Driving a true right-first-time culture across departments
Reviewing existing processes, identifying require changes and improvements and implementing where needed
Taking ownership of the QMS
Leading on internal and external audits, including ISO
Managing the ISO 9001 compliance across the business
Leading on customer service to improve responsiveness and process and align the department with quality objectives
Creating and driving a culture of accountability and leading by example
THE PERSON
Proven experience in a Quality Manager, Head of Quality, Quality lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or similar role
Must have experience in a manufacturing and assembly environment and demonstrate strong understanding of quality processes in these areas
Have experience working on an ERP system
Previously worked for a £150 million turnover business with an understanding of managing quality in a business of this scale
Confident to drive a quality around culture as the first solely quality dedicated hire in the business
Be capable of making an impact across a diverse range of processes
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Are you an experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations.This is a key operational role, ideal for someone who can combine strong people leadership with process improvement, customer focus and practical problem-solving.What's on Offer
Salary negotiable depending on experience23 days' annual leave plus bank holidaysBirthday off work, or the nearest Monday or Friday if it falls on a weekendWPA Cash Benefit Healthcare Policy after successful probationGroup stakeholder pension after three monthsCompany laptopCompany mobile phoneIT equipment for working from home, where applicableCompany credit card for business expenses after successful probation, if required
About the Role
You will take responsibility for the day-to-day leadership and ongoing development of the helpdesk and customer experience function.You will ensure customers receive a consistent, high-quality service from onboarding and training through to ongoing support, issue resolution and relationship management.You will also play an important role in helping the business scale by improving processes, building structure, introducing KPIs and developing a high-performing support team.
Key Responsibilities
Lead and develop the helpdesk and customer support teamOwn and improve the customer journey, including onboarding, training and ongoing supportEnsure customer queries, incidents and technical issues are resolved quickly and effectivelyIntroduce and monitor KPIs, including service levels, response times, resolution times and customer satisfactionImprove helpdesk processes, workflows, documentation and standard operating proceduresSupport business growth by helping shape the future helpdesk structureCoach, motivate and develop team membersWork closely with internal teams, customers, suppliers and partnersProvide regular reporting on customer service performance, trends and improvement opportunitiesSupport senior leadership with management information and department statistics
About YouWe are looking for someone who is confident, organised and comfortable working in a fast-paced environment.You will ideally have:
Experience in helpdesk, customer service, customer success or customer experience leadershipStrong people management and team development skillsA customer-first approach and passion for service excellenceExperience improving processes and implementing changeGood understanding of customer service KPIs and reportingStrong communication and relationship-building skillsAbility to work well under pressure and manage competing prioritiesA positive, proactive and commercially minded approach
About EITEIT provides technology, infrastructure and support services to customers across areas including network security, WiFi infrastructure, digital signage, cabling, EPOS and payment solution rollouts, new store openings and white-labelled helpdesk services.Full training will be provided where required around our specific solutions and services.Additional InformationApplicants must be eligible to live and work in the UK. Due to the nature of our business, applicants must also have a clean credit and criminal history.EIT Limited is an equal opportunities employer. ....Read more...
JOB DESCRIPTION
JOB DUTIES AND RESPONSIBILITIES:
Performs and ensures high-quality mold mitigation and HVAC cleaning, ductwork cleaning disinfecting, restoration, and sanitizing meeting corporate QA/QC guidelines
Adheres to project budgets and contractual schedules
Enforces industry-standard protocol for the department.
Manages on-site BRS Remediation Crew
Responsible for Field Time Sheet Management and daily progress reporting, photo documentation, and other documentation as required.
Performs On-site and ongoing Inspection of project work.
Performs On-site Safety meetings.
Provides training to new crew personnel (safety and procedures).
Responsible for oversight of equipment cleaning, maintenance, and repair.
Manages trailer/truck inventory and reporting of materials used.
Performs HVAC Remediation.
Performs Duct Cleaning.
Performs Microbial Mitigation.
Performs HVAC Restoration services.
Performs decontamination.
Performs Installation of air purification systems.
Performs all Contractual services for local and non-local clients utilizing company-provided vehicles.
Interfaces with and helps support Building Sciences workers.
This position is responsible for managing, performing and assisting all facets of HVAC remediation, duct cleaning and microbial mitigation.
This position is responsible for all Project personnel and their on-site training.
The Field inspection of projects and recommendations / reports to Project Manager
Job estimation and assistance with change orders
This position has contact with all levels of PACS and BRS management
Demonstrates superior core competencies in IAQ duct cleaning, HVAC cleaning, mold remediation
Position should be dependent on the PACS Project Manager regarding day to day operations.
NADCA certification required. Must obtain certification within 90-120 days of employment.
Additional Certifications will be required during on-going employment with PACS, such as IICRC, ACAC - CMRS, CMR or CRMR and State Mold Remediator/Assessor
Capable of troubleshooting mechanical, electrical and plumbing problems
Manages Inventory Control and usage
Understands blueprints and HVAC symbols
This position will also have interaction with client contacts (i.e.: facilities personnel, tenants).
Read, be familiar with and adhere to the PACS Employee Handbook and Customer Service Guide
Read, be familiar with and adhere to the OSHA Policy and any Health and Safety Manuals/Training
OTHER:
Position works in BRS Department where contaminants exist.
Applicable OSHA and other regulatory Safety equipment must be worn according to company policy.
Travel may be as high as 100%.
Present territories cover national and international destinations.
Overnight absences required, typically, four nights per week.Apply for this ad Online!....Read more...
Coordinating the Service Team
Scheduling engineers for services
Sending quotes to customers for work to be completed
Liaising with engineers, clients, sub-contractors and suppliers daily
Managing receipt of stock deliveries and packing up kits for engineers
Providing excellent levels of customer service and dealing with inbound calls
Dealing with customers over the phone and via email
Project coordination as the role develops
Ad hoc duties as required to support the team
These duties are not exhaustive, and other duties may be required from time to time. It is also anticipated that the duties will progress over time.
Driving licence and access to own vehicle would be preferred but is not essential for the right candidate who is looking to achieve this within an agreed timescale.
Probationary period applies. Will be required to attend monthly day release at Access Training.Training:
Business Administrator Level 3 Apprenticeship
Training Outcome:
There is an excellent opportunity to develop up to Service Manager within the company for the right candidate who is enthusiastic and willing to learn new skills
Employer Description:RayFire Services are a fire alarm service company based in North Shields. They offer maintenance, repair, design, installation and commissioning on all types of Fire Alarm and Emergency Lighting Systems from single zone conventional systems to multi-network analogue addressable systems. With their years of hands-on experience and qualifications within the fire safety industry, they can offer general advice and guidance to business owners and managers throughout the region.Working Hours :Monday - Friday, 8.30am - 5.00pm, with 30-minutes lunch.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative,Initiative....Read more...
We are looking to recruit an Apprentice Store Manager for our shop in Northampton. We offer a permanent full-time (45 hours per week) position working a variety of shifts, 5 days from 7 each week.
What does the training involve?
Initial training period working alongside an experienced shop manager and developing your practical skills in retail management.
A period of running your shop with great support from your Area Manager.
Approximately 3–6 months into your training, you will take on full responsibility for our Northampton shop while you continue to develop your management skills, with the support of your area manager.
Working towards a Level 4 Retail Manager apprenticeship qualification with Inspiro Learning, our approved training provider.
Support with upskilling your maths and English (if required).
Completion of an independent end-point assessment at the end of your training.
This is a 19-month training programme, and upon successful completion, you will be made a permanent employee.
In return for your hard work and commitment, you will receive:
A starting salary of £31,392.52 (which will increase to £33,948.94 after 6 months).
A retail manager level 4 apprenticeship standard qualification.
Paid time to complete your apprenticeship coursework.
Great training and support.
30 days holiday each year.
15% staff discount to use in any of our shops.
Free life assurance.
Workplace pension.
As an Apprentice Store Manager, you will:
Be fully accountable for your shop and responsible for ensuring that customers are looked after, and shop routines are completed to maintain a safe, clean and tidy shop.
Motivate and guide your team to be as successful and efficient as possible.
Lead by example and get stuck in with the day-to-day tasks involved in running one of our busy shops.
Control key costs including payroll, shrinkage and waste.
Meet standards in relation to customer service, cash handling, health & safety, stock management, merchandising and presentation.
Take responsibility for recruitment, training and development of your team.
Training:Level 4 Retail Manager Apprenticeship Standard.
Apprenticeship standards are aimed at developing skills within the apprentice’s chosen career route. Each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in maths and English.
Once the apprentice has completed a minimum of 12 months' training and the employer and Inspiro's Regional Trainer confirm they have met all the requirements of the standard, they will be put through to the end-point assessment. The end-point assessment is independent of the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end-point assessment.Training Outcome:This is a 19-month training programme and upon successful completion you will be made a permanent employee.
There are many opportunities for a career at Farmfoods. We always look to promote our team members internally, and many people in management and central services positions at Farmfoods started their careers in our shops. This could be the start of a rewarding and long-term career for you.Employer Description:Farmfoods is a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.
We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience.
Our shop teams are essential. They serve thousands of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.Working Hours :Working 5 days out of 7. Shifts vary, which will include weekends. Shifts are confirmed on appointment and are on a rota basis.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Deliver high levels of personal productivity and quality interactions with our customers
Support first contact resolution of queries including diagnosing and scheduling repairs
Support with rent, ASB, lettings and home ownership queries
Take a proactive approach to our customer experience
Work with colleagues to ensure we do what we say we’ll do to minimise customer effort
Record every contact, capturing quality customer information, including profiling, data in line with guidelines such as GDPR and PCI compliance
Promote safeguarding, making referrals where appropriate
Be available and flexible to work in our office during our opening hours
Provide support to colleagues as required
Support the Customer Experience Coach and Customer
Experience Manager with the implementation of Customer
Experience plans and projects
Training:
You will work towards Housing & Property Management Assistant Apprenticeship standard
You will also gain CIH Level 2 Certificate in Housing Practice
You will work towards functional skills, maths and English (if needed)
Training Outcome:
This is a fantastic opportunity to enter the housing sector
Employer Description:Established in 1968, we've been working with people to maximise their quality of life ever since. We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing. We also deliver services to help maintain homes and provide tenancy support for customers. With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Provide efficient and reliable chair-side support to the dental surgery.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
Dental Nurse (GDC 2023) Level 3 (A level) Apprenticeship Standard
The training will take place at the dental surgery
Functional Skills if required
Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
For more information on Dental Careers, please visit: https://www.healthcareers.nhs.uk/Employer Description:A healthcare provider that offers general dental services, from routine check-ups to more complex procedures like fillings and restorationsWorking Hours :Your working hours will be 8:30am to 7:30pm. This role requires weekend working, as weekends form part of the normal working pattern for the practice. You will receive two fixed weekdays off each week.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Patient Care....Read more...
Duties will include, but will not be limited to:
Cloud bookkeeping and bank reconciliations using AI and software.
Manage, organise and update relevant data using database applications.
Completing and analysing VAT returns for review by Accounts Manager.
Completing Self Assessment tax returns for review by Account Manager.
Assisting in the preparation of sole trader accounts.
Dealing with client queries and assisting clients to provide an excellent client experience, demonstrating key values around integrity and empathy.
Candidate Requirements:Must have a positive and friendly 'can do' attitude and be able to work independently with appropriate support. Should be proactive, motivated and willing to learn, with a problem-solving attitude. Confident in engaging with clients, face to face and over the phone, to build a rapport and offer solutions and direction.Training:
The Apprentice will work towards their Apprenticeship Standard in AAT.
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course.
This is a Day Release programme, which means you will attend Lincoln College, one day per week, term time only. This will fall within your contracted working hours.
Training Outcome:There is the opportunity for the role to develop with experience and for the individual to progress and grow with the business, supported by our in-house training programme. We are looking to make this a permanent role for the right candidate.Employer Description:TaxAssist Accountants specialises in providing accountancy services, tax
returns, payroll, bookkeeping and tax advice to small businesses, as well as taxpayers needing a tax return. We are an independent business and also part of a national network of accountancy firms.Working Hours :Monday - Thursday, 9.00am - 5.15pm (half-hour lunch).
Friday, 9.00am - 4.00pm (half-hour lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Facilities Engineering / Technical Manager - Client Direct / In-house - Data Centre - Slough - £60,000 per annum Are you looking for a role Client side / In-house?Are you looking to come off Shift?Are you looking for a role in Slough and have Data Centre experience?Fantastic opportunity to work as part of the In-house maintenance team for an established Data Centre provider. CBW are currently recruiting for a Facilities Engineering / Technical Manager to be based on a critical data centre in Slough. The successful candidate will be electrically qualified with a proven track record in critical environments (Ideally a Data Centre). Hours of workMonday to Friday - 08:00am to 17:00pmFlexible approach to working hours (Out of hours work) Key duties & ResponsibilitiesManage day to day operation including repair and maintenance, Security, change control process, procurement, accounting & budgeting related issueManage subcontractors and provide a 12 month planner of contractor site visits/ PPMsManage/execute Data Centre’s expansion, modification, maintenance or new customer move- in projects.Preparation of maintenance contract & tender document.Supervise and liaise with external vendors in respect of regular communications and ad-hoc work and respond to issues that arise.Manages specifications, problems, issues, performance, and administration.Prepare Management report, Power point presentation, SOP/EOP, Critical activities planning such as Power down & Pull-the-Plug test, Emergency / Disaster Recovery plans / Business Continuity Plans, Data Centre customers’ reportAs an incident manager to manage all incidents and prepare incident reports.Engages with internal stakeholders to gain feedback on customers’ enquiry.Intervenes, analyses, manages and resolves business conflicts between the company and the vendors / suppliers.Implementing procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client’s requirements.Provide superior customer service to clients through all Facility functions.Routinely inspect all areas to ensure performance measures are being maintained and proactively self- reporting the problems of facilities.Able to track and update on the financial budget.Liaise with MEP, IDC, Security and Office Manager and produce datacentre operation report on a weekly basis.Responsible for Data Centre Facility Management operations.Establish engineering and operation procedures and roll out for site staff.Ensure compliance with all local statutory regulations.Managing all vendors to carry out maintenance for all installations during weekend and review maintenance reports.Provide solutions for technical issuesParticipate in Disaster Recovery Plan per the Client’s requirement.Manage and Monitor the Data Centre Infrastructure Management System and all sub systems including but not limited to BMS, PMS, and SMS. Update technical drawing regularly / Inventory list / Asset listAudit FM shift handover/performance/work/Procedure monthly and CMI own the right to audit internally.RequirementsCity & Guilds Level 2&3 and AM2 or equivalentCity & Guilds 18th Edition IEE RegulationsProven track record of handling Uptime Certification is a must.HV & LV Authorised Person (Highly desirable / Not essential)Experience in facilities operation in Data Centre, Telecommunications industry.Able to coordinate with utility company and deal with High Voltage.Knowledge of critical facilities including Chiller, CRAC, UPS, STSStrong leadership, people, and communication skillsStrong PC literacy and proven ability to manage daily activities using various systems including MS excel and PowerPoint.Please send your CV to Katie@cbwstaffingsolutions.com for more information. ....Read more...
Point of contact for operational issues and customer queries
On time and accurate bookings of collections through freight forwarders using the correct mode of shipment in line with the customer requirements
Training and liaising with suppliers to ensure supplier compliance in line with the customer rules
Analysing data to recognise trends and improvements
Work in line with the SOP to ensure service levels to the customer are upheld
Maintain and develop close working relationships with key stakeholders
Resolve issues, analysis, and recurrence prevention
Provide accurate detail to the end destinations via exceptions, system updates and emails and dealing with queries in a timely manner
When required provide spot rates to customers, finding the most cost-effective mode of transport and haulier
Management of Reporting/Dashboards, to ensure performance measurement to agreed service levels
Co-ordination of internal and external stakeholders
Manage risks within the supply chain and escalate to internal and external stakeholders when service level is not achieved
Cross train with other Supply Chain Coordinators to provide support to other SCC's during peak periods and periods of absence
Deliver Continuous Improvement projects and services to the customer that enable DHL to retain and grow our proposition with the customers
Support the Supply Chain Manager (line manager) in achieving overall department objectives
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
Contribute to the First-Choice continuous improvement programme
Training:International Freight Forwarding Specialist Level 3.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6-hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday: 08:00 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn....Read more...
