Customer Service Apprentice

Duties will include:

To actively participate in an organised programme of training leading towards the achievement of a nationally recognised qualification Contributing to effective provision of the money advice service Dealing with money advice enquiries Listen attentively to customer requirements, asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs Maintaining accurate customer records using computer systems Record keeping and system updating Dealing with confidential information The role will also involve listening to customers’ requirements

Training:

Customer Service Practitioner Level 2.

Training Outcome:

After a successful performance over the first year, there is the potential to be offered a further apprenticeship to progress to Level 3. There is no guarantee of a permanent position at the end of the apprenticeship however opportunities and vacancies will arise which Apprentices can apply for.  Also, as a Derby Homes employee you will be able to apply for any vacancies advertised. Derby Homes aims to provide all Apprentices with transferable qualifications and work experience to help them achieve a future career with Derby Homes or with another employer.

Employer Description:

Derby Homes Limited is an arm's length management organisation (ALMO) created by Derby City Council to manage, maintain and improve its council houses and estates. The organisation is non-profit making and it does not pay dividends to any shareholders. It is 100% owned and controlled by Derby City Council. Our mission statement is "High quality services for people, homes and communities."

Working Hours :
Monday - Thursday - 8.30am to 5.00pm; Friday - 8.30am to 4.30pm

Skills:
Communication skills,IT skills,Non judgemental,Patience,Approachable and friendly,Flexible approach,Learn and take guidance,Prioritisation,Team player,Customer service interest