Restaurant Manager – 4* Hotel – Co. Clare - €40-45k
MLR are searching for a Restaurant Manager to join an amazing luxury 4-star hotel in Co. Clare. This is a role for someone who genuinely loves hospitality and takes pride in creating memorable guest experiences.
You’ll be at the heart of the restaurant’s day-to-day operations, leading a dedicated team, working closely with the kitchen, and making sure every guest feels welcomed, well looked after, and eager to return. It’s a hands-on role where no two days are the same, and where your ability to stay calm, organised, and positive in a busy service environment will really shine.
We’re looking for someone who leads with warmth and confidence, enjoys developing and supporting a team, and understands what great food and beverage service looks like in a quality fine dining setting. Strong communication skills are key, along with team management, and delivering consistently high standards of customer service. If you’re someone who thrives in a fast-paced environment and enjoys bringing people together to deliver something special, this could be a fantastic opportunity.
Please apply through the link below.....Read more...
Inputting customer receipts into Sage Accounting Software
Processing purchase ledger invoices
Assisting with bank reconciliations
Helping with weekly payment runs
Updating Excel cost trackers and spreadsheets
Supporting credit control activities
Assisting with service charge and ground rent demands for leasehold properties
Helping prepare annual service charge budget packs and year-end accounts
Monitoring the finance inbox and responding to enquiries
Maintaining accurate financial records and filing
Supporting the team with general administrative tasks
Learning to use Sage, Microsoft Excel and other business systems
Working closely with colleagues across the business
Training:As part of your apprenticeship you will be required to attend Sheffield College, City Campus on day release one day per week. Training Outcome:Opportunity of permanent employment upon successful completion of apprenticeship. Employer Description:PPC Management is a growing property and construction management company based in Sheffield. We provide professional property management, maintenance and construction services across a diverse portfolio of residential and commercial properties.Working Hours :Monday - Friday. Details of working week will be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Patience....Read more...
Preparing, cleaning, sanding, filling and repairing surfaces
Applying primers, paints and specialist coating systems
Using brushes, rollers, hand tools and power tools safely
Commercial painting and airless spraying
Hygienic and fibreglass-reinforced coating systems
Following manufacturers’ instructions, RAMS and strictly following site rules
Using PPE correctly and maintaining a safe working area
Producing work to Goss standards for quality and customer service
Training:
Level 2 Painter and Decorator Qualification
Skills, Knowledge, and Behaviours
Day release to attend college at NCC Hackney Campus (Postcode: N1 6HQ)
Training Outcome:Successful completion may lead to a permanent Industrial Painter and Decorator role at Goss.Employer Description:Goss Environmental Coatings is a long-established specialist contractor with over 35 years’ experience and an excellent reputation. We work exclusively on commercial and public-sector projects across sectors including healthcare, pharmaceuticals, food production, leisure and education. Our services include specialist hygienic coatings, commercial painting, airless spraying, fibreglass-reinforced systems and surface preparation and repairs. We are a growing business with a strong focus on safety, quality, teamwork and customer service.Working Hours :Monday - Friday, 8:00am - 4:00pm, one hour for lunch.Skills: Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Reliable,Hardworking....Read more...
As the apprentice at About The Dog , you will be responsible for:
Assisting with grooming, cleaning, and providing basic medical care
Assisting customers with their inquiries and provide excellent customer service
Maintaining a clean and organised shop environment
Receiving and stock inventory
Assisting with pricing and tagging merchandise
Operating a digital booking system and handle transactions accurately
Performing heavy lifting as needed
Training:
You will be working towards the Level 2 Dog Grooming apprenticeship qualification, and all training will be provided on site during your paid working hours
Your day-to-day mentoring will be with your employer, and a combination of online and in person monthly sessions will be held with your Haddon Training Trainer Coach
Training Outcome:
Possibility of other training courses and or full time employment on completion
Employer Description:
All our branches offer the same high quality service focusing on your dog first.
Working Hours :Working 3 days a week 9am to 5.30pm with a half hour break for lunch and every Saturday 9am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Passion to work with Dogs....Read more...
An opportunity has arisen for a Shopping Centre Manager to join a well-established company managing shopping centres, specialising in retail asset management, leasing, and operations.
As a Shopping Centre Manager, you will oversee the daily operations of a shopping centre, ensuring high standards across facilities, compliance, customer experience, and retailer relationships.
This role offers a salary range of £70,000 - £90,000 and benefits.
You will be responsible for:
? Managing the day-to-day operations of the shopping centre and ensuring smooth running of all site activities.
? Leading and supporting on-site teams across operations, security, cleaning, and maintenance functions.
? Developing strong relationships with retailers, tenants, contractors, and key stakeholders.
? Managing service charge budgets and monitoring operational costs.
? Ensuring compliance with health and safety requirements, statutory regulations, and risk management procedures.
? Overseeing facilities management contracts and monitoring contractor performance.
? Maintaining high standards across centre presentation, cleanliness, and customer experience.
? Supporting operational delivery of marketing activities, events, and community initiatives.
? Working with senior stakeholders to support the commercial success of the centre.
What we are looking for:
? Previously worked as a Shopping Centre Manager, Retail Centre Manager, Centre Manager, Shopping Mall Manager, Operations Manager, Retail Operations Manager, Centre Operations Manager, Retail Property Manager, Deputy Centre Manager, Senior Operations Manager or in a similar role.
? Prior experience managing a shopping centre, retail destination, or large commercial property environment.
? Experience leading operational teams and managing facilities-related activities.
? Strong knowledge of health and safety, compliance, and risk management requirements.
? Background managing service charge budgets....Read more...
Painter & Decorator - Durham - Up to £17 Per Hour DOE We are currently recruiting for experienced Painters & Decorators to join a growing team working on a Kitchen & Bathroom Refurbishment Programme across the Durham area. This is a permanent, employed position offering long-term, stable work with a well-established contractor. Key Responsibilities:Carry out internal painting and decorating works within occupied and void domestic properties.Prepare surfaces, including sanding, filling and making good prior to painting.Apply paint and decorative finishes to a high standard.Work as part of the kitchen and bathroom refurbishment programme, ensuring all work is completed efficiently and professionally.Maintain a clean and safe working environment.Deliver excellent customer service while working in tenants' homes.Ensure all work complies with health and safety requirements.Requirements:Previous experience as a Painter & Decorator.Full UK driving licence and the ability to travel between sites.Strong attention to detail and high-quality finishing skills.Ability to work independently and as part of a team.Good communication and customer service skills.What's on Offer:£15.50 - £17.00 per hour, depending on experience.Permanent, employed position.Long-term work on a secure contract.Opportunity to join a reputable and supportive team.Immediate starts available.....Read more...
An opportunity has arisen for a Hostel Service Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services.
As a Hostel Service Manager, you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support.
This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required.
You will be responsible for
* Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes.
* Manage, support and develop Team Leaders, Coordinators and Support Coaches.
* Promote trauma-informed, psychologically informed and person-centred approaches.
* Oversee tenancy sustainment, housing management, safeguarding and customer support.
* Monitor KPIs including occupancy, rent collection, arrears and service performance.
* Manage safeguarding, complaints and risk issues in line with policies and legislation.
* Build partnerships with local authorities, community organisations and external agencies.
* Identify and implement service improvements and operational efficiencies.
* Maintain accurate records, reports and performance monitoring.
* Manage budgets, income performance and financial controls.
* Participate in an on-call rota, responding to emergencies when required.
What we are looking for
* Previously worked as a Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Hostel Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager or in a similar role.
* Extensive management experience within supported housing, housing, social care or related services.
* Experience supporting vulnerable individuals to improve independence and wellbeing.
* Strong understanding of homelessness, housing support and related social challenges.
* Proven ability to lead, motivate and develop teams.
* Experience monitoring performance, improving services and ensuring compliance.
* Ability to analyse data and support service improvements.
* Well-developed emotional intelligence, empathy, resilience and professional boundaries.
* Experience producing reports, maintaining records and using IT systems.
* Full UK driving licence and access to a vehicle for work travel.
Whats on offer
* Competitive Salary
* Essential Car User Allowance plus mileage reimbursement.
* 33 days annual leave including bank holidays, increasing with service.
* Option to buy or sell annual leave.
* Health Cash Plan (following probation).
* Employee Assistance Programme.
* Pension scheme.
* Life assurance.
* Personal accident cover.
* Staff benefits and shopping discounts.
* Flexible and supportive working environment.
This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Greet patients, visitors, and healthcare professionals.
Answer telephone calls promptly and direct enquiries appropriately.
Manage patient appointments using the clinical system
Check patients in for appointments and notify clinicians of patient arrivals when required.
Deal with patient enquiries both face-to-face and via telephone
Signpost patients to appropriate services.
Provide a high standard of customer service.
Communicate sensitively and effectively.
Respond appropriately to vulnerable or distressed patients.
Manage concerns at first point of contact and escalate where necessary.
Maintain strict confidentiality.
Comply with GDPR and practice policies.
Always ensure secure handling of patient information
Complete mandatory Information Governance training
Comply with health and safety policies.
Report hazards and incidents promptly.
Maintain a safe and tidy reception environment.
Work collaboratively with clinical and administrative staff.
Attend meetings and training sessions.
Provide cover for colleagues during periods of absence where appropriate.
Support the practice in achieving its objectives and delivering high-quality patient care
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
One to one Tutor Assessor support in the workplace
Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Training Outcome:Excellent future prospects for the right candidate.Employer Description:Cambridge Avenue Medical Centre is recruiting an receptionist apprentice to join their team Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
You will support the residential conveyancing teams in a wide range of administrative duties;
Providing fee estimates, opening files, producing standard and ad hoc correspondence, and ordering searches
Handling telephone enquiries, correspondence & emails to provide updates and information
Drafting and amending letters and legal documents
Working as part of an office team to provide an efficient and friendly service to our clients
Take guidance to proactively deal with matters, ensuring clients, estate agents and all interested parties are advised of developments at all stages
Liaising with staff from other Ocean Group companies
Reporting on contracts to clients
Liaising with other law firms and estate agents when involved in transactions
Develop knowledge and skills for referral of all Ocean services and ensuring an exceptional customer experience.
Providing assistance to the office conveyancer as required
Protecting clients' interests at all times, while taking precautions against potential fraud and money laundering
Ensuring adherence to service level agreements, ensuring clients’ expectations are met, and updated as necessary
Supporting all team members in providing an exceptional customer experience
Training Outcome:
At the end of the apprenticeship, we would be expecting to offer full-time employment with potential for career progression in the future
Employer Description:
Residential Conveyancing – sales, purchases and re-mortgages
Working Hours :Monday - Friday, 9.00am to 5.30pm, with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Main Duties:
Booking routine service visits, repairs and other jobs into engineers’ diaries
Planning appointments by location to help keep engineers’ routes efficient and reduce unnecessary travel
Contacting customers by telephone and email to arrange or confirm appointments
Creating new jobs and updating existing jobs within Alarm Master Pro
Ensuring customer, site and job information is recorded accurately
Allocating the correct engineer and job details before appointments take place
Monitoring outstanding jobs and helping to ensure they are progressed or rebooked where required
Answering incoming telephone calls and dealing with general customer enquiries
Passing technical or urgent queries to the appropriate member of staff
Uploading documents, updating records and completing general office administration
Supporting other members of the administration team during busy periods
Training:Business Administrator Level 3.Training Outcome:Full-time post following completion of the apprenticeship programme.Employer Description:Hall & Rhodes Security Ltd, protecting what matters most since 1965Fully incorporated in 1973, we’ve built a reputation over more than 50 years for unwavering quality, reliability, and service.As one of the UK’s leading privately owned security companies, we are proud to offer tailored, expert security solutions that keep our clients safe and secure, no matter the challenge.Our deep-rooted values and dedication to excellence have earned us the trust of businesses and individuals across Yorkshire.With a rich history and an eye on the future, we continue to lead the way in providing peace of mind to our valued customers.Working Hours :Monday - Friday 8.30am - 5.00pm.Skills: Administrative skills,Attention to detail,Communication Skills,Customer care skills,Initiative,IT skills,Non judgemental,Number skills,Organisation skills....Read more...
Listing and maintaining products on eBay, Amazon and other ecommerce platforms
Checking our prices against other sellers to make sure we're competitive
Updating product information, descriptions and pricing
Monitoring online sales and looking for opportunities to increase sales
Processing and managing customer orders
Printing delivery labels and preparing orders for dispatch
Completing the daily delivery note run
Helping to maintain accurate and professional product listings
Supporting promotions and new product launches
Learning how to use ecommerce platforms and tools
Using sales information to identify opportunities to improve performance
Working with the wider team to help grow our online business
Training:Business Administrator Level 3.
Training will be delivered through Nottinghamshire Training Group (head office, Worksop), with sessions held on alternate Tuesdays at the centre and alternate Tuesdays via remote learning.Training Outcome:With the opportunity to progress into permanent employment.Employer Description:JHM Butt & Co is an established specialist supplier of garage and workshop equipment, tools, safety products and accessories. Based in Harworth, the company supports businesses across the UK with a wide range of quality products, expert service and technical solutions. With a strong focus on customer service and continued growth, this apprenticeship offers an excellent opportunity to join a successful business, gain valuable experience and develop your skills in a supportive working environment.Working Hours :Monday - Thursday: 9:00am - 5:00pm, Friday: 8:30am - 4:30pm
Lunch: 30-minutes.
There may also be occasional weekend work on a rota basis, which can be completed remotely.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
The role involves fitness instructing, lifeguarding, swim teaching, and leading group activity sessions — a fantastic opportunity to begin your career in the leisure industry.
If invited to interview, you’ll need to complete a swim test and demonstrate the following:
Jump or dive into deep water
Swim 50 metres in no more than 60 seconds
Swim 100 metres continuously on front and back in deep water, then tread water for 30 seconds
Duties:
You will work as part of a team to ensure the safe and efficient operation of the leisure centre
Supervise poolside activities and always ensure customer safety
Assist in the setup and delivery of fitness classes and group activity sessions
Provide excellent customer service to all members and visitors
Maintain cleanliness and operational standards across all facilities and support the reception and administration teams when required
Training:The apprentice will receive full on-the-job training from the employer and off-the-job training, as well as full wrap around service from SCL.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.Training Outcome:The apprentice will be able to progress onto the next level.Employer Description:We are a leader in the leisure industry, and we offer specific apprenticeships giving you the skills and qualifications to have a career in leisure. This 12-month work-based programme will include both on and off the job training and give you a Level 2 Leisure Team Member qualification.Working Hours :To be confirmed at interview stage.Skills: Communication skills,Swimming Skills,Team working,Customer care skills,Physical fitness....Read more...
Car and van routine servicing
Mechanical and electrical repairs
Replacing tyres, exhausts and batteries
Connection cars to the diagnostic machine and testing for faults
Training:
Autocare Technician Level 2
4-days with employer
1-day coming into Brooklands Technical College Weybridge
Training Outcome:Upon completing your apprenticeship, you can progress onto level 3 Motor Vehicle Service and Maintenance Technician apprenticeship standard.Employer Description:Well established independent garage carrying out MOT Service and repair.Working Hours :Monday to Friday 8 am to 5:30 pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
Optical Assistant Job – Bury, Greater Manchester
Location: Bury, Greater ManchesterSalary: £25,000 – £26,000 DOEHours: 30 – 37.5 hours per week | Full or Part Time
About the Opportunity
We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester.
This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment.
With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world's leading eyewear brands to deliver an exceptional online customer experience.
The Role
As an Optical Assistant, you'll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare.
Rather than working on the shop floor, you'll support customers from the company's modern head office via email, live chat and telephone.
Your responsibilities will include:
Providing advice on prescription lenses, frames and sunglasses
Supporting customers with frame and lens selection
Responding to customer enquiries via email, live chat and telephone
Assisting with orders, amendments, tracking and aftercare
Resolving customer queries and concerns efficiently
Managing and recording customer interactions accurately
About You
We're looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment.
You'll ideally have:
Previous Optical Assistant experience
Strong communication and customer service skills
Confidence communicating with customers by phone, email and live chat
Good attention to detail and organisational skills
What's On Offer
Salary: £25,000 – £26,000 depending on experience
Hours: 30 – 37.5 hours per week
Working hours: 9am – 5pm
26 days annual leave plus Bank Holidays
Staff discount
Pension scheme
Modern head office environment
Onsite optical glazing lab and fulfilment centre
Opportunity to develop your optical knowledge within a different area of the industry
How to Apply
If you're an experienced Optical Assistant looking for something different from a traditional practice-based role, this is a fantastic opportunity to use your optical knowledge within a leading online eyewear business.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.....Read more...
General administration duties
Building good working relationships with both internal and external customers
Developing detailed industry knowledge and interpreting industry requirements
Providing excellent customer service
Providing professional, knowledgeable, and courteous responses to customer queries
Responsible for helping to build excellent customer relationships
Understanding the importance of quality control
Training Outcome:Progression within ESG available. Employer Description:We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.Working Hours :Monday to Friday between 8am - 5.30pm, agreed between successful candidate and manager.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
To learn the skills of the relevant trade and to attend college, as required, whilst also gathering the required evidence in a timely manner to achieve the trade qualification
Accurately complete required college documentation, coursework, and workplace logs to specified deadlines, attending regular progress reviews with the apprentice advisor
Communicate clearly and professionally with customers. Build and maintain positive relationships with tenants, leaseholders, residents, and service users to support the delivery of high-quality services
Assist in carrying out all types of repairs and maintenance work in a multi-skilled environment allied to the relevant trade discipline in both tenanted and void properties
Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day-to-day activities
Utilise personal communication and protection equipment effectively and responsibly including the Company’s Vehicle Tracking and Communication system
Maintain, clean, and verify the safety of all allocated transport, tools, and calibrated testing equipment, reporting any defects or servicing needs immediately
Minimise disruption, mess and dust to the customer’s home and possessions and leave in a clean and tidy condition using cleaning materials and equipment as necessary
To be flexible and complete all reasonable requests considered commensurate with the role
Operate according to the Council’s corporate values and codes of behaviour
Ensure at all times, all Health & Safety legislation requirements are met and that the Council’s Health & Safety Policy, its arrangements and procedures are implemented. This includes, where applicable, taking responsibility for personal health and safety and having regard to other persons affected by the performance of the duties of the post; ensuring that risk management objectives are delivered, and other risk management activities effectively implemented and monitored
Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post
Have a commitment to and understanding of the Council’s approach to equality and diversity and promote and deliver fair, sensitive and quality services
Comply with all relevant Council policies and procedures including financial regulations, code of conduct, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes of Practice
Adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working
Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post
Engage with digital models of service delivery and support the implementation of digital working methods
Manage and / or use resources in ways that ensure value for money and supporting the commercialism agenda
Demonstrate a commitment to the delivery of excellent service for all customers and service users
Work effectively with all departments of the Council to ensure the delivery of quality services
Training:
The successful candidate will undertake college-based training with West Nottinghamshire College (Station Park Campus) and must be able to attend all required training sessions
Training Outcome:
Full time position upon completion of the apprenticeship
Employer Description:As one of the largest employers in the area we offer a wide range of services across the district including housing repairs, parks and green spaces, neighbourhood wardens, environmental health, planning and customer services to name just a few.We are located near to the M1 and most of our sites are on a bus route or are within walking distance of a train station.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.
As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:
Making appointments and dealing with queries
Prescription requests
Handling incoming and outgoing post
Greeting and directing patients and visitors
Responding to the needs of both doctors and nurses during surgery
Inputting and extracting information from the practice computer system
Scanning letters in patients' records
Summarising full patient records on receipt from the health authority
Completing and sending referral letters and proformas
Actioning internal system tasks on a daily basis
Handling medical/insurance reports, ensuring all details are completed, photocopying records and post
This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.Training:
The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths
As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence
End-Point Assessment (EPA):
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard
This includes:
Knowledge Test
Professional Discussion
Project Presentation
Training Outcome:
With experience and further training, you could become an administration manager, office manager or GP practice manager
You could also move into roles in finance or HR within the NHS
Employer Description:Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services.
There are 2 GP Practices Cromwell Road, Primary Care Centre, Grimsby and Stirling Street Grimsby.
The practice's mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.Working Hours :The surgery is open Monday - Friday, 8.00am - 6.30pm - shifts to be completed within these times on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Ability to prioritise workload,Friendly and approachable,Telephone communication skills....Read more...
HVAC Engineer - Glasgow - Salary up to £47,000 DOE We are currently recruiting for an experienced HVAC Engineer to join our team, working across a range of commercial and client sites. This is an excellent opportunity for a skilled engineer with a strong background in heating, ventilation and air conditioning to join a growing business and develop their career. The successful candidate will be responsible for carrying out planned preventative maintenance, reactive repairs, fault finding and installation works across a variety of HVAC systems. Key Responsibilities:Carry out planned preventative maintenance (PPM) on HVAC and associated mechanical systems.Attend reactive maintenance call-outs and diagnose faults efficiently.Carry out repairs and remedial works to HVAC equipment.Service, maintain and repair air conditioning, heating and ventilation systems.Complete routine inspections and identify potential issues before they develop into major faults.Carry out fault finding and diagnostics on mechanical and HVAC equipment.Complete service reports, job sheets and maintenance records accurately.Ensure all work is completed in line with relevant health and safety procedures.Work in accordance with company procedures and client requirements.Maintain professional relationships with customers and clients.Provide a high standard of customer service at all times.Participate in an on-call rota where required.The successful candidate may have experience working with some or all of the following:Air conditioning systemsVRV / VRF systemsSplit and multi-split systemsAHUs and FCUsVentilation systemsHeating systemsPumps and associated mechanical equipmentChillers and cooling systemsBMS controlsRefrigeration systemsHeat pumpsPerson Specification:Previous experience working as an HVAC Engineer, Air Conditioning Engineer or Mechanical Engineer.Strong knowledge of HVAC systems and mechanical services.Experience carrying out planned and reactive maintenance.Good fault-finding and diagnostic skills.Ability to work independently and as part of a team.Strong communication and customer service skills.Good organisational skills and attention to detail.Full UK driving licence.Ability to complete paperwork and service reports accurately.Flexible approach to working across different client sitesNVQ Level 2/3 in Heating, Ventilation and Air Conditioning or a relevant mechanical engineering discipline.City & Guilds or equivalent HVAC qualifications.F-Gas certification, where applicable.18th Edition electrical qualification, desirable.IPAF / PASMA, desirable.Salary & Benefits:Competitive salary of up to £47,000, depending on experience.Company vehicle or van and fuel card.25 days annual leave plus bank holidays.Overtime opportunities.Company pension scheme.Ongoing training and development.Manufacturer and industry-recognised training.Opportunities for career progression.Permanent, stable employment with an established organisation. ....Read more...
HVAC Engineer - Edinburgh - Salary up to £47,000 DOE We are currently recruiting for an experienced HVAC Engineer to join our team, working across a range of commercial and client sites. This is an excellent opportunity for a skilled engineer with a strong background in heating, ventilation and air conditioning to join a growing business and develop their career. The successful candidate will be responsible for carrying out planned preventative maintenance, reactive repairs, fault finding and installation works across a variety of HVAC systems. Key Responsibilities:Carry out planned preventative maintenance (PPM) on HVAC and associated mechanical systems.Attend reactive maintenance call-outs and diagnose faults efficiently.Carry out repairs and remedial works to HVAC equipment.Service, maintain and repair air conditioning, heating and ventilation systems.Complete routine inspections and identify potential issues before they develop into major faults.Carry out fault finding and diagnostics on mechanical and HVAC equipment.Complete service reports, job sheets and maintenance records accurately.Ensure all work is completed in line with relevant health and safety procedures.Work in accordance with company procedures and client requirements.Maintain professional relationships with customers and clients.Provide a high standard of customer service at all times.Participate in an on-call rota where required.The successful candidate may have experience working with some or all of the following:Air conditioning systemsVRV / VRF systemsSplit and multi-split systemsAHUs and FCUsVentilation systemsHeating systemsPumps and associated mechanical equipmentChillers and cooling systemsBMS controlsRefrigeration systemsHeat pumpsPerson Specification:Previous experience working as an HVAC Engineer, Air Conditioning Engineer or Mechanical Engineer.Strong knowledge of HVAC systems and mechanical services.Experience carrying out planned and reactive maintenance.Good fault-finding and diagnostic skills.Ability to work independently and as part of a team.Strong communication and customer service skills.Good organisational skills and attention to detail.Full UK driving licence.Ability to complete paperwork and service reports accurately.Flexible approach to working across different client sitesNVQ Level 2/3 in Heating, Ventilation and Air Conditioning or a relevant mechanical engineering discipline.City & Guilds or equivalent HVAC qualifications.F-Gas certification, where applicable.18th Edition electrical qualification, desirable.IPAF / PASMA, desirable.Salary & Benefits:Competitive salary of up to £47,000, depending on experience.Company vehicle or van and fuel card.25 days annual leave plus bank holidays.Overtime opportunities.Company pension scheme.Ongoing training and development.Manufacturer and industry-recognised training.Opportunities for career progression.Permanent, stable employment with an established organisation. ....Read more...
HVAC Engineer - Falkirk - Salary up to £47,000 DOE We are currently recruiting for an experienced HVAC Engineer to join our team, working across a range of commercial and client sites. This is an excellent opportunity for a skilled engineer with a strong background in heating, ventilation and air conditioning to join a growing business and develop their career. The successful candidate will be responsible for carrying out planned preventative maintenance, reactive repairs, fault finding and installation works across a variety of HVAC systems. Key Responsibilities:Carry out planned preventative maintenance (PPM) on HVAC and associated mechanical systems.Attend reactive maintenance call-outs and diagnose faults efficiently.Carry out repairs and remedial works to HVAC equipment.Service, maintain and repair air conditioning, heating and ventilation systems.Complete routine inspections and identify potential issues before they develop into major faults.Carry out fault finding and diagnostics on mechanical and HVAC equipment.Complete service reports, job sheets and maintenance records accurately.Ensure all work is completed in line with relevant health and safety procedures.Work in accordance with company procedures and client requirements.Maintain professional relationships with customers and clients.Provide a high standard of customer service at all times.Participate in an on-call rota where required.The successful candidate may have experience working with some or all of the following:Air conditioning systemsVRV / VRF systemsSplit and multi-split systemsAHUs and FCUsVentilation systemsHeating systemsPumps and associated mechanical equipmentChillers and cooling systemsBMS controlsRefrigeration systemsHeat pumpsPerson Specification:Previous experience working as an HVAC Engineer, Air Conditioning Engineer or Mechanical Engineer.Strong knowledge of HVAC systems and mechanical services.Experience carrying out planned and reactive maintenance.Good fault-finding and diagnostic skills.Ability to work independently and as part of a team.Strong communication and customer service skills.Good organisational skills and attention to detail.Full UK driving licence.Ability to complete paperwork and service reports accurately.Flexible approach to working across different client sitesNVQ Level 2/3 in Heating, Ventilation and Air Conditioning or a relevant mechanical engineering discipline.City & Guilds or equivalent HVAC qualifications.F-Gas certification, where applicable.18th Edition electrical qualification, desirable.IPAF / PASMA, desirable.Salary & Benefits:Competitive salary of up to £47,000, depending on experience.Company vehicle or van and fuel card.25 days annual leave plus bank holidays.Overtime opportunities.Company pension scheme.Ongoing training and development.Manufacturer and industry-recognised training.Opportunities for career progression.Permanent, stable employment with an established organisation.....Read more...
Answering telephone calls and responding to customer emails
Providing friendly, professional and helpful customer service
Booking appointments and scheduling work for our electricians
Using our job management software to create and update jobs
Communicating with customers throughout their job
Preparing and processing job paperwork and documentation
Assisting with invoicing and general accounts administration
Maintaining accurate customer, job and business records
Using spreadsheets, email and other business software
Liaising with electricians and helping organise their daily workloads
Following up customer enquiries and outstanding actions
Supporting the office team with day-to-day administration
Learning our business processes and helping identify ways they can be improved
Gradually taking ownership of regular administrative tasks as your knowledge and confidence develop
Training:The apprentice will complete the Business Administrator Apprenticeship Level 3 Standard with City College Norwich. Training will take place through a combination of workplace learning at Electric11 and training delivered by City College Norwich. The exact training schedule will be agreed with the college.Training Outcome:Our intention is for the successful apprentice to develop into a permanent and important member of the Electric11 office team.
As their experience and confidence grow, there will be opportunities to take ownership of administrative processes, develop greater responsibility within the business and progress into a full Business Administrator role.
For the right person, we hope this apprenticeship will be the beginning of a long-term career with Electric11.Employer Description:Electric11 Ltd is an established and growing electrical contracting and renewable energy company based in Attleborough, Norfolk.
We provide electrical, solar PV, battery storage and EV charging services to domestic and commercial customers across Norfolk.
We pride ourselves on providing excellent customer service and being well organised and professional. Our office team plays a key part in this and is regularly mentioned positively in feedback from our customers.
We are a friendly, ambitious business with a growing team of electricians, apprentices and office staff. We invest in training, technology and developing our people, and we are looking for someone who wants to learn, progress and become a long-term member of our team.Working Hours :Monday - Friday 8.30am - 5.30pm
1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Friendly and confident,Eager to learn....Read more...
Assist with basic food preparation, including chopping, portioning, and preparing ingredients
Support chefs during service by following instructions and maintaining high kitchen standards
Keep the kitchen clean, organised, and compliant with food hygiene and safety guidelines
Training:Commis Chef Level 2.
Training will be mainly work-based with a day release once a week at Heart of Worcestershire college's Worcester Campus.Training Outcome:Commis Chef progressing to Junior Chef de Partie (or Chef de Partie, depending on experience gained) once core skills, confidence, and practical kitchen experience are achieved, taking on responsibility for running a section, preparing dishes to a high standard, and supporting the wider kitchen team during service.Employer Description:Stourport Manor Hotel is a welcoming and historic hotel set in the Worcestershire countryside, offering quality accommodation, dining, and leisure facilities. We provide a warm and friendly environment for guests, with a strong focus on excellent customer service and creating memorable experiences. We host a wide range of events including weddings, conferences, à la carte dining, buffets, BBQs, and private functions, providing a versatile and dynamic setting for both guests and staff.Working Hours :Weekdays + Weekends. 2pm - 10pm. Shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Team working,Creative....Read more...
Customer Technical AdministratorLocation: Ditcheat, Somerset (Site Based)Salary: £28,000–£32,000 per annumWe're looking for a Customer Quality Technologist or Technical Administrator to join my clients Quality team at their Ditcheat site.This is a great opportunity for someone with experience in food manufacturing, specifications, artwork or technical administration, or for a Food Science / Food Technology/ Nutrition graduate with some industry experience who is looking to develop a career in food quality.The Role - You'll support the Customer Quality Manager by:·Preparing and maintaining product specifications.·Managing artwork approvals.·Completing customer questionnaires and responding to quality queries.·Preparing QA documentation and maintaining quality records.·Carrying out packaging checks, hygiene inspections and internal audits.·Supporting compliance with food safety, quality and retailer standards.About You - You'll have:·Excellent organisational skills and attention to detail.·Good IT skills, including Microsoft Excel.·Strong communication skills.·The ability to work independently and as part of a team.Previous experience in a food manufacturing or technical environment is desirable, along with knowledge of specifications, artwork or retailer portals, although full training will be provided.This is a site-based role offering an excellent opportunity to develop your career within a supportive and experienced Quality team.If you're looking for your next step in food quality and enjoy working in a fast-paced environment, we'd love to hear from you.Benefits include 30 days per annum (including Public & Bank Holidays in England & Wales) rising to 31 days after attaining 10 years continuous service.Pension – 5% Employee/5% Employer contribution.Life Assurance – 2 x annual salary (after completion of 3 months service).Bike to Work Scheme – Capped.Employees can purchase company products at a discounted price.On site parkingAnnual Company event and Christmas HamperThis role is commutable from Shepton Mallet, Wells, Wincanton, Shaftesbury, Evercreech, Frome, Trowbridge, Westbury, Yeovil, Blandford Forum, Sherborne, Castle Cary, Bruton ....Read more...
Customer Quality Technologist / Technical AdministratorLocation: Ditcheat, Somerset (Site Based)Salary: £28,000–£32,000 per annumWe're looking for a Customer Quality Technologist or Technical Administrator to join my clients Quality team at their Ditcheat site.This is a great opportunity for someone with experience in food manufacturing, specifications, artwork or technical administration, or for a Food Science / Food Technology/ Nutrition graduate with some industry experience who is looking to develop a career in food quality.The Role - You'll support the Customer Quality Manager by:·Preparing and maintaining product specifications.·Managing artwork approvals.·Completing customer questionnaires and responding to quality queries.·Preparing QA documentation and maintaining quality records.·Carrying out packaging checks, hygiene inspections and internal audits.·Supporting compliance with food safety, quality and retailer standards.About You - You'll have:·Excellent organisational skills and attention to detail.·Good IT skills, including Microsoft Excel.·Strong communication skills.·The ability to work independently and as part of a team.Previous experience in a food manufacturing or technical environment is desirable, along with knowledge of specifications, artwork or retailer portals, although full training will be provided.This is a site-based role offering an excellent opportunity to develop your career within a supportive and experienced Quality team.If you're looking for your next step in food quality and enjoy working in a fast-paced environment, we'd love to hear from you.Benefits include 30 days per annum (including Public & Bank Holidays in England & Wales) rising to 31 days after attaining 10 years continuous service.Pension – 5% Employee/5% Employer contribution.Life Assurance – 2 x annual salary (after completion of 3 months service).Bike to Work Scheme – Capped.Employees can purchase company products at a discounted price.On site parkingAnnual Company event and Christmas HamperThis role is commutable from Shepton Mallet, Wells, Wincanton, Shaftesbury, Evercreech, Frome, Trowbridge, Westbury, Yeovil, Blandford Forum, Sherborne, Castle Cary, Bruton ....Read more...
As a Pharmacy Services Assistant Apprentice, you will work alongside an experienced pharmacy team to provide excellent customer service while developing the knowledge, skills and behaviours required for a successful career in pharmacy. You will receive full training and support throughout your apprenticeship
Key responsibilities include:
Assisting with the safe dispensing of NHS and private prescriptions under the supervision of qualified pharmacy staff.
Serving customers in a friendly, professional and confidential manner, responding to queries and directing patients to the appropriate member of the team where necessary.
Receiving, checking and storing pharmaceutical stock and ensuring shelves are well stocked and organised.
Processing deliveries, monitoring stock levels and assisting with stock rotation to minimise waste.
Using pharmacy computer systems to process prescriptions and maintain accurate patient and stock records.
Supporting the pharmacy team in maintaining a clean, safe and compliant working environment in line with pharmacy procedures.
Developing an understanding of medicines, pharmacy legislation, confidentiality, health and safety, and customer care.
Working towards the Level 2 Pharmacy Services Assistant Apprenticeship by completing training, attending reviews and applying learning in the workplace.
This is an excellent opportunity for someone who is reliable, eager to learn and enjoys helping people.
Full training will be provided, and the successful apprentice will gain valuable experience in a busy community pharmacy while working towards a nationally recognised qualification.Training:At Kendal College.Training Outcome:There will be opportunities to progress in the company.Employer Description:Established since 2008, we operate 16 pharmacies across the north west. We are pharmacists who operate pharmacies. We are committed to excellent customer service. Delivering pharmacy services, promoting healthy living and being an integral part of the communities we operate in.Working Hours :Shifts will be structured to fit with the Pharmacy Team and Apprentice’s Course requirements and may include Saturday working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Polite....Read more...
