PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen & bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.
The Customer Service Administrator Apprentice will be responsible for the following duties:
Learning about the products and services that we offer to our customers
Communicating with customers both face to face, via the phone and by email
Assisting with invoicing and other administrative tasks
Accurately taking messages and responding
Supporting accurate stock control
Working closely with various departments and offering support to other branches
Supporting the branch in adhering to Health & Safety regulations
Assisting with pricing and quoting on a range of materials and services
Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues
Training:
Level 3 Business Administrator Apprenticeship Standard
You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
You will be supported every 6 weeks with visits from your PETA Learning & Development Coach
Training Outcome:
Elliotts love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression
Employer Description:Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.Working Hours :Monday - Friday, 08:00 - 17.00Skills: IT skills,Team working,Initiative,Strong verbal communication,Strong written communication,Accurate numeracy skills,Understand measurements,Solution orientated,Good problem solving skills,Friendly and personable,Positive approach to learning,Positive approach to work,Drive and passion to succeed,Highly organised,Strong attention to detail,Good sense of responsibility,Strong work ethic....Read more...
With RNN Group support, this apprenticeship will give you an insight into AESSEAL and how a worldwide business operates.
This role will specifically develop you into a commercial administrator. You will learn the skills, knowledge and behaviours so you can confidently and comfortably:
Ensure that all customer orders and enquiries are actioned effectively and efficiently in line with AESSEAL Customer Service Standards and Sales Order/Contract Review Procedures
Work with the engineering department, co-ordinate the quoting and processing of customer specific seals and support systems, relaying technical information and ensuring health and safety caveats are highlighted
Assist in the compilation of project bids for large end user and OEM customers such as refineries etc working with internal departments including technical, design, legal and business assurance
If problems arise, ensure that prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties as soon as possible
Actively participate in training opportunities to develop product and process knowledge
Support customer visits to head office including site tours and potential evening meals where appropriate
As part of the wider customer service team, provide support to despatch administration and reception teams when required
Training:
Business Administrator Level 3 Apprenticeship Standard
Monthly online sessions with 8 weekly workbased reviews
Training Outcome:
Full-time employment and progression to higher education
Employer Description:AESSEAL is the world’s leading specialist in the design and manufacture of mechanical seals and support systems. They are renowned as one of South Yorkshires best employers, providing lifelong careers for the right individual that fits into their core values and their ethos.
AESSEAL invest heavily into their staff. They provide many opportunities for Apprenticeships in their business and drive forward to ensure they have the best talent South Yorkshire has on offer for their Rotherham branch.
If you would like to join a vibrant, forward thinking, innovative and excellent business, AESSEAL are the company for you. Just as their slogan states, you could experience the exceptional.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Knowledge of Microsoft Office,International trade Interest....Read more...
Data input
Handling phone and email enquiries
Supporting general office tasks and customer service
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
On successful completion of the apprenticeship, there is a possibility of a full time position with in the company
Employer Description:At Solent Transport Services, we're more than just a haulage business, we are a team committed to excellence, innovation and growth.
Your career matters to us and we will provide the support and opportunities to help you achieve your career goals.Working Hours :Monday - Friday, 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
Key Responsibilities:
Assist with general office tasks such as filing, data entry, and record keeping
Answer and direct phone calls, take messages and manage communications
Greet visitors and assist with inquiries, demonstrating excellent customer service
Support the preparation and organisation of documents
Maintain office supplies inventory and place orders when necessary
Assist in scheduling meetings, appointments, and events
Help with mail distribution and the management of incoming and outgoing correspondence
Participate in projects and meetings, taking notes and following up on action items
Collaborate with team members to enhance office efficiency and productivity
Training:You will complete you Business and Level 3 standard and you Functional Skills in maths and English.
You will attend a monthly class at Chiltern Training Ltd in the Reading town centre.Training Outcome:Beginning as an apprentice administrator can serve as a solid foundation for a successful career in administration and office management. Here's a typical career progression path that one might take starting from this position:
Senior Administrator
Office Manager
Executive Assistant
Project Coordinator/Manager
Operations Manage
Director of Administration/Chief Operating Officer
Employer Description:SwimExpert, is the UKs leading swimming improvement service. We offer private swimming lessons guaranteed to improve your swimming technique!
Whether it’s one to one private adult swimming lessons or swimming lessons for children, we can ensure that your swimming will improve. All of our swimming teachers are specially trained, hand-picked and have years of swimming teaching experience to help you improve.
Swim Expert teach swimmers of all ages, from 2 years to over 70 years (you’re never too old to learn). Our client's abilities range from hydrophobic beginners who want to conquer their fear and gain water confidence, to national standard competition swimmers and international triathletes who want to tweak their technique. We have accomplished instructors who have experience with all abilities, and many years of swimming teaching, and swimming themselves to help you achieve your goals.Working Hours :You will work full time Monday-Friday 9am-5pm, shifts may vary.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Providing general administration support to the Client Services team.
You will attend Service review meetings and become familiar with customer SLA's and develop your customer care skills and capabilities
You will provide administrative support to Client Service Managers and shadow them with a view to developing into an Associate Client Services Manager in the future
Strong communication skills are a must as you will have regular contact with key clients and focus on building relationships and delivery the best possible service
Training:
Business Administrator Apprenticeship Level 3 including Functional Skills in maths and English
Training Outcome:
Excellent progression opportunities through wider HR team and the business as a whole
Employer Description:We have a proven history of developing innovative software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why more than 50% of local authorities use us to collect revenues and administer benefits, why 100% of UK Police Forces, over 50% of UK Fire Services and many other Public Safety agencies around the world have chosen solutions from our portfolio to support their operations. It's the reason why housing providers use our systemsWorking Hours :Shifts to be confirmedSkills: Team Working,Organisation Skills....Read more...
Assist in the day-to-day running of the centre and distribution of service calls
Communicating with service engineers providing job details and customer requirements
Maintain good working relationships with customers
Follow up with customers to obtain outstanding works order numbers
Supervise office operations by handling administrative tasks efficiently and maintaining a high level of organisation
Fulfil an administrative support role for the Accounts Team
Type and computerise documents, correspondence, and reports as needed
Support organisational tasks such as scheduling engineer rotas, coordinating meetings, and maintaining office supplies
Provide clerical support including data entry, filing, and document management
Utilise Microsoft 365 Suite for various office-related tasks
Demonstrate excellent phone etiquette when communicating with internal and external stakeholders
Training:You will work towards the Level 3 Business Administrator apprenticeship standard with Gateshead College.Training Outcome:Possible progression to advanced apprenticeship or full time employment – for the right candidate.Employer Description:Pirtek's mission is to provide the fastest and most convenient service available, 24 hours a day, 365 days a year. Pirtek Tyne & Wear offers a comprehensive range of fluid transfer solutions to industries including Agriculture, Automotive, Construction, Defence, Manufacturing, Pharmaceutical and Utilities. With fully equipped mobile service units and a stocked trade counter, Pirtek ensures an efficient, professional and quality service.Working Hours :Monday – Friday 8.00am – 4.00pm with 30 minutes lunch.Skills: Communication skills,IT skills,Organisation skills,Willingness to learn,Good timekeeping,Flexible in approach to work,Growth mindset....Read more...
Answering telephone with professionalism, screening and transferring calls as needed
Welcoming visitors to the office, making sure they are looked after and directing them appropriately
Conduct clerical duties, including responding to emails, scanning, preparing and filing documents
Maintaining accurate records for both Care Staff and Clients using both computer and manual sys.tems, adhering to the company policy on confidentiality and Data protection
Assisting with accounting tasks, including payroll, data entry and confirming timesheets where needed
Maintaining stock lists and ordering office supplies as needed, Negotiating with suppliers and other service providers
General tidiness of the office, including the reception desk and area
Managing incoming and outgoing post and recording data on special deliveries
Assist in planning and arranging meetings, creating agendas, taking notes, booking meeting rooms and travel arrangements where needed
Interacting with directors/senior management and assisting with their requests, including offering them regular hot drinks or refreshments
Ensuring high standards of customer service at all times
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Excellent progression available within the company
The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion
Employer Description:Anytime Business Group is an established provider of staffing solutions within the health and social care setting. The company is very proud of its excellent reputation and the very best in customer service.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
We are looking for a trainee to learn on the job and gain numerous skills within a wide variety of areas within the business. The ideal candidate will have a positive outlook, enjoy being busy, organised and takes pride in their work.
Main Responsibilities:
Website work
Sales support & processing
Rider Support
General administration
Customer service
Booking shipments
Billing customers
Start to end customer journey updating the customer at every step
Taking phone calls
Sending and receiving e-mails
Showroom work
Stock check
Any additional duties as required by management.
Experience:
You must have experience in working with both Microsoft Word & Excel and feel confident when writing emails and using a computer
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers
You can go on to specialise in a particular field and into management
You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start
Employer Description:Established in 2014, MTB Monster was born from a rock-solid passion for mountain biking. Today, we proudly display an extensive selection of top-rated hardtail and full suspension electric mountain bikes from industry-leading brands.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Role Overview
As a Lettings Administrator Apprentice, you will provide administrative support to our lettings team, ensuring smooth day-to-day operations and delivering outstanding service to our clients. This is an excellent opportunity to kickstart your career in the property industry, with training and mentorship provided throughout your apprenticeship.
Key Responsibilities
Tenant Support: Assist with tenant applications, referencing, and tenancy agreements.
Landlord Support: Communicate with landlords regarding property updates, maintenance, and compliance.
Administration: Maintain accurate records and update property management software.
Property Marketing: Assist in preparing property listings, including descriptions, photos, and advertising.
Appointment Coordination: Schedule property viewings, inspections, and contractor visits.
Compliance: Support the team in ensuring all legal documentation (e.g., gas safety certificates, tenancy agreements) is up-to-date.
Customer Service: Respond to inquiries via phone, email, and in-person in a professional and timely manner.
General Support: Provide general administrative support to the lettings team as required.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Full training will be given.
What We’re Looking For
Skills: Strong organisational skills, attention to detail, and excellent written and verbal communication.
Attitude: Positive, proactive, and eager to learn.
IT Skills: Proficient in Microsoft Office (Word, Excel, Outlook).
Interest: Genuine interest in the property industry and customer service.
What We Offer
A structured apprenticeship program with on-the-job training and mentorship.
Support to achieve a nationally recognised qualification in Business Administration.
Real-world experience in a fast-paced and exciting industry.
Opportunities for career progression upon successful completion of the apprenticeship.
A friendly and supportive work environment.
Training:Level 3 Business Administrator apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of yourworking time will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio
Training Outcome:
Pprogression to a permanent role upon successful completion of the apprenticeship.
Employer Description:Welcome to Homelet - Professional Property Services. Homelet - We are a professional property services company based in Derbyshire, England, with offices in Alfreton, Derby, and Belper. We specialise in residential lettings and property management, offering services such as property valuations, marketing on major property portals, tenant sourcing, and comprehensive management for landlords. Our offerings include fully managed services, mortgage valuation letters, and assistance with buy-to-let property sourcing. We also provide mortgage advisory services to assist clients in purchasing their first or additional rental properties.
For tenants, we offer information and application support, including tenant referencing and right-to-rent checks. Our mission is to combine first-class service with traditional values of respect, honesty, and fairness, ensuring a seamless experience for both landlords and tenants.Working Hours :Monday to Friday, 9.00am - 5.00pm - 30 mins lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Task will include:
Organising the clubhouse rota to ensure we always have sufficient cover at all times
Working as part of the clubhouse team (working shifts behind the bar/ reception)
Delivering a high standard of customer service to our golfers
Overseeing ordering
Organising events
Computer work, bookkeeping and emailing
Learning how to run a business
Although it won’t be a big part of the role, the successful applicant should be willing to do menial tasks as well as the more desirable ones
It is important to the business that all jobs are done to a high standard
Training:
Level 3 Business Administrator Apprenticeship
Level 2 Functional Skills in English and maths if required
Skills Coach sessions for coaching and preparation for EPA on a monthly basis, in the workplace and Teams
Training Outcome:Possible permanent employment.Employer Description:We are a family-run, pay and play golf course in Wokingham. There are two 9-hole courses that are very popular with a regular customer base.
We have a small clubhouse which has a lovely bar/reception area and outside canopy with spectacular views over the course.
As a business we always strive to provide excellent customer service, excellent quality on the golf course whilst keeping the game of golf affordable and accessible for all.Working Hours :Monday to Friday. Variable shifts to suit the needs of the business, will include weekend work, around 40 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Reliability and punctuality,Professionalism,Willingness to learn....Read more...
The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service ensuring a quality service is provided to all.
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound communications ensuring that all itesm are logged correctly to the relevant cases within your team
Actioning all outbound communications following the appropraite procedures
Liaising with other departments and emloyees as appropraite so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure
To deliver excellent customer service at all times.
Full training will be provided in order to completed the above. NBC and S&G Response will provide on-going support and guidance to assist you throughout your business qualification.Training:
Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required).
You will attend day release college sessions at National Business College (NBC) or via Teams on a fortnightly basis.
NBC is based in the centre of Huddersfield, just a 5 minute walk from the main bus and train stations.
Training Outcome:
Opportunity to progress within S&G Response as apprentices will be offered a permanent position on ocmpletion is the business requires.
Employer Description:S& G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. With an excellent reputation for outstanding customer service, they have grown substantially over the last few years. They are studiously focused on delivering growth for the long-term by continually investing in their people, culture, and infrastructure.Working Hours :Monday to Friday, 9.00am - 5.30pm, with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
This role in Facilities offers a range of responsibilities in a fast-paced environment where scheduled tasks can readily change at short notice to meet demand. It also offers a range of exposure across the organisation. You’ll be working closely with the Facilities Engineer, ensuring all day-to-day facilities focused tasks and requirements are scheduled, prioritised and completed.
Working at The Cambridge and engaging with your Business Administration studies will enable you to gain the essential skills required to plan, implement and evaluate admin activities, and upon successful completion, you will be a Level 3 Business Administrator with valuable experience of working within financial services.
· Everyday admin tasks, emails, invoicing & data entry
· Collaborating with the Facilities Engineer to organise, prioritise & schedule the work for the week/day ahead
· Planning regular site inspection and maintenance
· Liaising with the Facilities Engineer and 3rd party contractors
· Dealing with internal adhoc service calls
· Signposting our internal customers and managing expectations
· Respond to help desk requests from all Society Locations and Team Members. Prioritise workload and tasks alongside the Facilities Engineer to ensure the service provided is always excellent
· Deal with all incoming post and distribute to relevant teams. Process outgoing post
· Keep track of the Society’s stationery expenditure and report to the Facilities Manager on bi-monthly basis
· Maintain the Society’s training matrix to make sure all team members are up to date with all Facilities based training including Health & Safety requirements
· Schedule all planned preventative maintenance visits. Forward plan tasks to ensure key services are maintained in line with contracts, agreements, and service level commitments
· Take day to day responsibility for all matters relating to Facilities admin including ensuring all invoices are processed and submitted for payment in a timely manner
· Respond to helpdesk request and action in the absence of facilities team members, this may include visiting branches and other locations to support with minor manual handling request
· Support the Facilities Manager to ensure the HO building and all branches meet Health & Safety requirements and that facilities comply with all applicable legislationTraining:L3 Business Administration, via work mentor and Cambridge Regional College.
The Level 3 Business Administrator qualification is for individuals working within a business administration environment. The role of a business administrator is to deliver high quality products and services to the customers of their organisation.
The qualification is an opportunity for you to develop understanding of and skills in a wide range of administrative activities such as information management, event co-ordination and implementing procedures and systems.Training Outcome:Subject to successful completion of the apprenticeship we will work with the apprentice to continue their development within Facilities and encourage further growth within the role.Employer Description:The Cambridge is an independent, mutual society which has been integral to the community since 1850. We provide funding for people buying their own homes and are a trusted home for people in a position to save. It is the 13th largest in the UK based on total assets of more than £1.9 billion at Dec 2023. It is a member of the Building Societies Association. We will be celebrating our 175-Year anniversary.Working Hours :Monday to Friday, 8:45am – 5pm, with 1 hour lunch, (36.25 hours per week)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Department:
The Operations Department is split into a number of teams. The department provides a one stop, second-to-none claims handling service from first notification of loss (FNOL), ongoing mobility, repair management via excellent customer service.
The purpose of the role:
The main purpose of this role is to be a support within one of the claims handling teams in the Operations department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.
You will learn and deliver high levels of customer service ensuring a quality service is provided to all.
Keeping the data within the systems up to date and accurate will be important as well as using phone, email and letters to communicate to clients in accordance with agreed standards.
Key Accountabilities:
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound and outbound communications ensuring that all items are logged correctly to the relevant cases within your team
Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
To deliver excellent customer service at all times
Achieve monthly KPI targets as communicated by the Team Leader/Manager
Consistently promote the vision and values of the company through the provision of the highest level of customer service
To ensure personal compliance with the S&G policies and procedures
Full training will be given in order to complete the above duties to the best of your ability.
Boom Training and S&G Response will provide ongoing support and guidance to guide you through your business qualification.Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
The apprentice will be offered a full-time permanent position upon successful completion of the apprenticeship if the business requires
Employer Description:Accident Claims Management Company
We manage car accident claims on behalf of the customer, broker and insurerWorking Hours :Monday - Friday, 9.00am - 5.30pm.
Including one hour unpaid lunch break. This will be all office based.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working,Resiliance....Read more...
Your duties will include:
Provide administrative support across Estates, IT, HR, Finance and Training and Outreach. (Central Team)
Creation and distribution of Microsoft forms
Process invoices and purchase orders
Source and order resources and training materials
Plan and organise training facilities, including setting up venues
Customer service support using emails, team calls and managing diaries
Training:
Business Administrator Standard Level 3
Workplace delivery
Training Outcome:Potential position upon completion of the apprenticeship. Employer Description:About Us: Are you looking for a fulfilling, worthwhile and secure job? Would you like to have a job that makes a real difference? Come and join the team at SAND Academies Trust in Gloucestershire, a Multi-Academy Trust offering exceptional education in our seven schools.
The Trust: We are passionate that every child deserves the very best education. As a partnership we will: improve outcomes, opportunities and life chances for children and young people, offer more / wider support for their families and share and develop staff expertise.Working Hours :Monday to Friday
8.30am - 4.00pm
All year round (52 weeks per year)Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Professionalism....Read more...
To maintain the provision of an efficient and professional front end administrative service focused upon the delivery of an effective training and recruitment service to beneficiaries, stakeholders and employers
To ensure and maintain the effective registration of all students and employers seeking to use the Apprenticeship recruitment service, including issuing and booking appointments
Prepare and generate reports and information whilst maintaining accurate database records
Deal with telephone and walk in enquiries relating to apprenticeship courses and vacancies
To ensure excellent customer service is given to employers, students and staff
To deliver communications to internal and external customers both verbally and in the written form
To take a lead in creating a positive, inclusive ethos that challenges discrimination and promotes equality and diversity
To take on any comparable duties as directed by the Apprenticeships Manager
Operate in accordance with current Health and Safety regulations and College policies
Training:
Business Administrator Level 3 Diploma
English and maths Functional Skills Level 2 if required
Monthly online training sessions, conducted in the workplace
Training Outcome:
Possible permanent position upon completion of the apprenticeship
Employer Description:As a family of six community-based colleges across East Kent, our mission is to play a leading role for East Kent in developing the economic and social prosperity of the communities we serve.
Apprenticeships are set to play a crucial role in developing the UK workforce, by helping organisations to increase employee performance, and business productivity. EKC Group see Apprenticeships as an invaluable investment in workforce development.
Our Apprenticeship delivery spans many industries and our sizeable range of standards means we offer our employers a comprehensive choice of Apprenticeships that meet a diverse range of organisational needs.
We offer Apprenticeships from Level 2 through to Level 5, and can deliver structured career progression pathways for employers and employees.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
To maintain the provision of an efficient and professional front end administrative service focused upon the delivery of an effective training and recruitment service to beneficiaries, stakeholders and employers
To ensure and maintain the effective registration of all students and employers seeking to use the apprenticeship recruitment service, including issuing and booking appointments
Prepare and generate reports and information whilst maintaining accurate database records
To ensure excellent customer service is provided
To deliver communications to internal and external customers both verbally and in the written form
To take a lead in creating a positive, inclusive ethos that challenges discrimination and promotes equality and diversity
To take on any comparable duties as directed
Operate in accordance with current Health and Safety regulations and College policies
Training:
Business Administrator Level 3 Diploma
English and maths Functional Skills Level 2 if required
Monthly online training sessions, conducted in the workplace
Training Outcome:Possible permanent position upon completion of the apprenticeship.Employer Description:As a family of six community-based colleges across East Kent, our mission is to play a leading role for East Kent in developing the economic and social prosperity of the communities we serve.
Apprenticeships are set to play a crucial role in developing the UK workforce, by helping organisations to increase employee performance, and business productivity. EKC Group see Apprenticeships as an invaluable investment in workforce development.
Our Apprenticeship delivery spans many industries and our sizeable range of standards means we offer our employers a comprehensive choice of Apprenticeships that meet a diverse range of organisational needs.
We offer Apprenticeships from Level 2 through to Level 5, and can deliver structured career progression pathways for employers and employees.Working Hours :Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.
Please note this position is based at our Broadstairs College Campus.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
Distribution of post – incoming and outgoing
Handling incoming telephone calls
Entering data into Site Waste Management Plan
Ordering material, including telephone orders for collection
Cancelling orders
Inputting orders into 4PS
Weekly reports for materials and fuels
Liaising with Client
Booking meeting rooms
Workspace administration
Maintaining vehicle service schedule
Maintaining vehicle defects, checks and filing
General office duties – laminating, binding, filing etc
Coding invoices
Processing Delivery Tickets (Checking and Matching)
Assist with permitting
Producing service plan packs for operational gangs/staff
Other duties as required
Training:
Business administrator L3 Apprenticeship Standard
Training Outcome:People are the heart of everything we do, and we are constantly looking for ways to invest in and develop our teams and their career paths. We are dedicated to the development of our apprentices and will support you throughout your journey. Progression to higher level apprenticeships will be discussed once you have successfully completed your Level 3 programme.Employer Description:VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We are part of the VolkerWessels UK group with over 4,000 people working on around 200 projects across the UK.Working Hours :Monday to Friday, 8am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Initiative,Proactive,Multi-tasking....Read more...
A wide range of administration tasks, including but not limited to the list below. Additionally, the role includes liaison, via phone and email, with customers and suppliers.
Raise and administer rental and fleet documentation using our specialist IT Management System, (Key2). For example: Customer Application Forms, Credit Line Proposals, Master Hire Agreements, Vehicle Order Forms, Vehicle Schedules, Insurance Certificates, etc
Run, review and distribute internal and customer reports, e.g. Vehicle Stock Reports, On Hire Reports, Mileage Reports, Credit Line reports, etc
Liaison with vehicle suppliers and third-party service agents for: vehicle service/maintenance, breakdown/recovery services, vehicle defleet and disposal, trackers, fines, etc
Monitor vehicle stock and update FRS team on stock availability
Handle customer and prospect enquiries. Identify and follow up customer service and pricing queries
Sales administration, including; mailshots, creation of prospect lists, system updates, etc
Manage, (i.e. receive/dispatch, store and record), vehicle spare keys and book packs
Support on-site meetings, (i.e. meeting room preparation, etc).
Training:As part of this role, you will undertake a level 3 apprenticeship in Business Administration. You will have the opportunity to learn within your role and through other experienced team members. Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given the equivalent of one day a week to work on your apprenticeship training.
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
Record keeping and document production
Stakeholder engagement and analysis
Legislation and Regulations; PESTLE analysis
Risk analysis and management; Change management; Decision making
Interpersonal skills; Business communication skills; Presentation skills; use of social media in Business
Project management
Finance – budgeting, invoice processes
Continued professional development
End-Point Assessment (EPA)
Training Outcome:
On successful completion of the apprenticeship, you will join the FRS team as a full-time employee.
Employer Description:Flexible Rental Solutions, (FRS), specialise in providing fully equipped LCVs and cars to the infrastructure industry, (Construction, Civil Engineering, Utilities, etc); transport industry, (Rail & Highways); public sector, (Housing Associations, Councils, etc); and telecommunications sector – and many more. We offer unrivalled fleet supply and industry leading customer advice, service and support. Our vehicles are supplied and managed nationwide.
FRS are part of the LCVR (Local Car and Van Rental), group of companies established in 2006 supplying vehicles – and related services – to various fleet and rental sectors across the UK.Working Hours :Monday to Friday, 9.00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Analytical skills,Team working....Read more...
Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments.
Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency.
Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations.
Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details.
Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment.
Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow.
Problem Solving: Address patient concerns or queries promptly and professionally.
Training:
Business Administrator Level 3
End Point Assessment
Work Based Training
Functional Skills (if necessary)
Training Outcome:
upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate.
Employer Description:The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service.
Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Confidence with customers,Professionalism,Flexibility & Adaptability....Read more...
Organise, distribute, and track job sheets for on-site teams Process weekly figures and subcontractor invoices
Manage and resolve customer service inquiries efficiently and support production readiness by verifying job details
Assist with payment processing and financial tracking as needed.
Train to take charge of the remedial program from start to finish, bridging operations and production
Update in-house and supplier databases on a weekly basis
Training:Business Administrator Level 3 Apprenticeship Standard:
Training will be delivered in person at our Printworks Campus, once per month
Learners will have regular, online reviews with their Assessors
Training Outcome:
Full time position
Employer Description:Roann Limited is the only dedicated high-rise residential and house builder worktop suppliers and installers in the UK. We have an established customer base with some of the largest house builders and contractors in the country such as Taylor Wimpey and Vistry Partnerships. Based at our factory in Wakefield, we have over 30years’ experience in manufacturing and installing worktops. Our purpose-built factory has over £2m worth of state-of-the-art stone manufacturing machines and equipment that enable us to fabricate 15,000 worktops per year. In addition, we are proud to have achieved high accreditation with many of the industry’s leading health & safety schemes.Working Hours :Monday - Friday, 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Data Entry and Record Keeping: Assist in maintaining accurate and up-to-date records of clients, review meetings and incoming data.Communication Support: Collaborate with team members to facilitate effective communication within the company and with its customers. This may include drafting emails, dealing with post, answering phone calls, and managing appointment schedules.Contribute to the smooth running of the office by performing various administrative tasks such as filing, photocopying, shredding and scanning.Work closely with independent financial advisers, paraplanners and estate planner to provide administrative support for ongoing customer service. This may involve setting up files, liaising with providers and external agencies, and managing documentation.Provide excellent customer service by handling enquiries both face to face and on the phone, directing calls, preparing for meetings and maintaining positive relationships with clients.Any other ad hoc duties to support the team as required such as supporting with marketing, completing research tasks, etc.
Due to the nature of this business flexibility with working arrangements would be an advantage to help manage peaks and troughs in workload so there may occasionally be some later nights and weekend work.Training:Business Administration Level 3 apprenticeship with Access Training and internal training on policies and procedures.Training Outcome:This apprenticeship offers long term career opportunities for the right candidate with the opportunity to progress into roles such as Financial Administrator, Paraplanner and Estate Planner. Employer Description:Morrell Financial Management hasve been running for 12 years and are well established in the local area. As Independent Financial Advisers they can provide advice on investments, retirement planning, estate planning, inheritance tax planning and trusts, long term care and the financial protection of your family or your business.
We source products from the whole of the market and aim to build long lasting, professional, trusted relationships with our clients ensuring that we always treat our customers fairly.Working Hours :37.5 per week - Monday to Friday 9am to 5pm with 30 minutes lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative....Read more...
Accounts Management:
Monitoring outstanding accounts and chasing overdue payments
Assisting clients with payment processing, including setting up direct debits
Reconciling insurer statements to ensure accuracy and resolving discrepancies
Raising payments to insurers and third parties in a timely manner
Keeping accurate records of financial transactions and updating account statuses in our system
Documentation:
Preparing and sending insurance documents to clients
Managing correspondence related to renewals, new policies, and amendments
Ensuring all documentation is accurate, organized, and complies with industry standards
Claims Administration:
Updating claims files with new information and ensuring timely progress
Liaising with insurers, clients, and third parties to facilitate claim resolutions
Maintaining clear and accurate records of claim statuses within our system
System Updates:
Ensuring all client and policy data in our management system is up-to-date and accurate
Assisting with generating reports and extracting data for business purposes
Supporting team members with system-related queries
General Administration:
Answering phones, handling client inquiries, and forwarding calls where necessary
Organising and maintaining digital and physical filing systems
Providing administrative support to brokers and other team members as required
Training:
As part of this programme you will complete the level 3 Business Administrator Apprenticeship Standard
The Business Administrator apprenticeship programme is the perfect entry into a professional working environment. It will provide the opportunity to develop knowledge, skills and behaviours that are desirable within any business sector and will also provide foundation skills that can be developed and built on to progress into supervisory roles
Training schedule has yet to be agreed
Details will be made available at a later date
The apprenticeship provides an insight into the business environment and influences, it will lay the foundation knowledge for success
Develop the knowledge, skills and behaviours of successful Business Administrators
Regular tutorials and assessments from an experienced business professional
Interactive chat, forums and class notebooks for real-time support and assistance from experienced business professionals
Training Outcome:
Full time position on completion
Employer Description:Founded in 2012, we have the knowledge to support your insurance needs now and in the future. Our established team of insurance specialists boast many years of experience collectively. They have the expertise, and the willingness to think outside the box to provide you with a completely personalised service.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: IT skills,Customer care skills,High Standard of Maths,Confident,Outgoing,Enthusiastic....Read more...
Provide personal administrative support to Office Manager, the Company Directors, and the company through conducting and organising administrative duties and activities including receiving and handling information.
Main job tasks and responsibilities:
Prepare and manage correspondence, reports, invoices and documents
Organise and coordinate quotation appointments
Organise and coordinate and confirm survey appointments
Organise and coordinate and confirm installation and service call dates
Implement and maintain office systems
Handle incoming mail and other material
Set up and maintain filing systems
Archive completed customer files
Collate information (delivery dates, installation dates, payment dates)
Maintain customer databases
Communicate verbally and in writing to answer enquiries and provide information (emails, letters)
Liaise with internal and external contacts (clients and suppliers)
Coordinate the flow of information both internally and externally
Operate office equipment (photocopier/scanner/printers)
Manage office supplies (ink cartridges, stationery, tea, coffee and milk)
Make sure office is tidy and presentable
Training:
Business Administrator Level 3 Standard Apprenticeship qualification
End-Point Assessment (EPA)
Training Outcome:Progression following completion of the apprenticeship into full-time post.Employer Description:Commerce Windows are a Northamptonshire based company, offering a wide range of purpose built double glazed UPVC windows, doors, conservatories and roofline products with styles and designs to suit every budget and every home.Working Hours :Hours are 40 hours a week.
Monday to Friday. 2 shift types (8.00am - 4.00pm) and (9.00am - 5.00pm).
Some Saturdays 9.00am - 12.00pm on a rota basisSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Be the first point of contact for our clients in person and on the telephone
Ensure that clients feel supported and valued delivering award-winning client liaison
The ability to handle inbound phone calls
Deliver great customer service
Provide support to the wider administration team as required
Opening and logging incoming post, Sending out post and parcels
Using our in-house system to upload documents to client files
Photocopying and filing
Booking meeting rooms and appointments
Training:
Business Administrator Level 3 Apprenticeship
20% off the job training
End point assessment
Maths and English functional skills if required
Training Outcome:Full-time position with the business or further professional development. Employer Description:• Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Physical fitness,Confident Telephone Manner,Ability to prioritise tasks,Professional manner....Read more...
Maintain accurate and up-to-date employee records
Supporting other members of the team with the weekly and monthly payroll
Responsible for handling initial payroll administrative enquiries and managing the general Payroll Inbox
Checking the administration of starters, leavers, for both payroll and pensions
General office-based tasks such as filing, shredding and scanning
Compiling data for P11d’s
Preparation and reviewing of expenses including VAT breakdown
Managing mileage captures involving entering data, verifying that employees complete their mileage records accurately, and ensuring these records are submitted to payroll promptly for processing
Receiving and dispersing incoming post
Providing payroll advice across the organisation, as well as directing people to the appropriate person if you are unable to advise on their query
General ad hoc administrative tasks to support individuals in the payroll department
Training:Payroll Administrator Level 3.Training Outcome:There is an opportunity to advance further in your career with access to higher-level courses and training programs, based on business need.Employer Description:Phosters (FM) Ltd are a dynamic facilities management company who operates nationwide, providing nearly 30,000 service visits to properties and sites across the United Kingdom. We provide a comprehensive facilities maintenance service to meet the diverse needs of our clients, through our dedicated team of professionals.
We are a company who values professionalism and fosters a culture of opportunity for growth and development. The people we employ define who we are, and we are proud to be a Disability Confident Committed Employer; understanding and appreciating the diversity among individuals, recognising that everyone is unique.Working Hours :Monday to Friday 8am - 5pm, one day a week for day release at college. If the apprentice is to engage in an online course, then remote working will be granted for one day per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Confidentiality....Read more...
