Bodyshop Advisor / Customer Service Advisor:
- Salary up to £33,000
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £33,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri 8am - 5:30pm
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Reigate area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Reigate
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 + Bonus
- 8am - 5pm Monday - Friday
- Permanent Role
I am currently working with a highly efficient and well equipped Accident Repair Centre who are now looking for an experienced Bodyshop Advisor to join their busy site in the Belvedere area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Belvedere
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Administrator / Customer Service Advisor vacancy:
- Salary: Paying up to £16 per hour
- Hours: Monday to Friday 40 hours, 08:00 17:00
- Benefits: 21 days holiday plus bank holidays, Pension
I have an exciting opportunity for an experienced Bodyshop Advisor to join a leading Accident Repair Centre in the Leeds area.
As a Bodyshop Advisor you will be responsible for:
- You will be responsible for the administration of all Bodywork matters including receptionist duties, bookings, courtesy car diary control, recovery drivers diary, and customer call-backs
- These tasks require excellent organisational skills with attention to detail and a quality focus that is second to none
- You are expected to maintain up-to-date knowledge on Bodyshop procedures and developments and be able to clearly communicate these to the customer
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills
Minimum requirements for the Bodyshop Advisor role:
- Ideally have previously worked/or is currently working within a similar role within an Accident Repair Centre or within the Motor Trade.
- Experience with Autoflow is desirable
If you want to hear more about the Bodyshop Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Advisor £33,000 Bodyshop Leeds
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
Bodyshop Administrator / Customer Service Advisor vacancy:
- Salary: Paying between £13.50 - £14.50 per hour plus discretionary bonus
- Hours: Monday to Friday 39 hours
- Permanent Role
I have an exciting opportunity for an experienced Bodyshop Advisor to join a leading Accident Repair Centre in the Erdington area.
As a Bodyshop Advisor you will be responsible for:
- You will be responsible for the administration of all Bodywork matters including receptionist duties, bookings, courtesy car diary control, recovery drivers diary, and customer call-backs
- These tasks require excellent organisational skills with attention to detail and a quality focus that is second to none
- You are expected to maintain up-to-date knowledge on Bodyshop procedures and developments and be able to clearly communicate these to the customer
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills
Minimum requirements for the Bodyshop Advisor role:
- Ideally have previously worked/or is currently working within a similar role within an Accident Repair Centre or within the Motor Trade.
If you want to hear more about the Bodyshop Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor £29,500 Bodyshop Erdington
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Customer Service Advisor - £24 - £26K a year, 8 am – 5 pm/4.30 pm on a Friday (1 hr lunch) up to £4K bonus included, 28 days holiday, perm position after completing probation period, growing business, modern clean offices friendly supportive team.Location of the Customer Service Advisor position: WarringtonWe are looking for an experienced Customer Service Advisor, that enjoys working in a fast-paced environment that thrives on providing the best client care.This position is working with a leading Automotive business that have recently expended opening new facilities to increase their manufacturing capability. Due to this growth, we are now looking for a Customer Service Advisor to support the growing network of customers the company has.Key duties of the Customer Service Advisor position. • Liaise with customers to keep them up to date with the progress of their order. • Check orders and ensure all work is fulfilled on time by the Aftersales department. • Liaise with the relevant departments to ensure all documentation in correct and in order • Carry out follow up calls and respond to any queries that have been received. • Ensure that all feedback is captured and reported • Ensure that all quires and responded and resolved in a timely manner Benefits of the position: • Salary: £24 – 26K plus 4k Bonus (OTE £28 – 30K) • Perm position after completing probation • 28 days holiday • Modern clean working environmentIf you would like a private chat about the Customer Service Advisor position before applying, please contact Maisie Cope at E3 Recruitment.....Read more...
Parts and Sales Advisor
Chesterfield
£22,000 - £25,000 + Bonus / Commission Structure (OTE £25,000 - £28,000) + Supportive Employer + Stability + Good Working Environment + Immediate Start
Are you a parts and sales advisor looking to work for a market leader while earning well with a bonus and commission scheme? If so, this is a great opportunity to join a true OEM world leader!
Work for a company who are leaders within their industry and who can offer you job security. They provide their employees with industry leading training aimed at improving and furthering their skillset. A great opportunity for a parts and sales advisor looking for a job for life.
This market leading firm manufactures heavy mechanical equipment and machinery used in the construction industry worldwide. As this company has been established for a long time they have great relationships with clients and a reputation that speaks for itself. As a parts and sales advisor you will benefit from unparalleled job security whilst being able to boost your earnings through commission and bonuses.
Your Role As A Parts and Sales Advisor: * Parts and Sales Advisor - Workshop / Office based role * Be the first point of contact for customers and engineers * Sell and up-sell on parts orders and enquiry * Provide expert advice to customers * Monitor inventory
The Successful Parts and Sales Advisor Will Have: * A background from a sales / customer service role * A strong technical aptitude and ability to learn * Proactive mindset * Live commutable to Chesterfield
Please apply or contact Sam Eastgate for immediate consideration Keywords: parts and sales advisor, parts advisor, sales, sales executive, parts sales executive, sales advisor, customer service advisor, coordinator, inventory, parts and sales executive, engineering, technical, Chesterfield, Sheffield, Dronfield. This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
Are you a Customer Service Advisor - Sage looking for a new position?
My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for customers, seeking assistance with their systems and solutions. You will deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels, ensuring that the customers maximise the benefits of their innovative products.
Requirements/Responsibilities for this Milton Keynes, Buckinghamshire role:
Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms.
Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions.
Assist customers with their orders and advise when orders are despatched.
Keep records of customer interactions and technical issues using the company's CRM system and provide follow-up as needed.
Ensure that service level agreements (SLAs) are met, focusing on response time, issue resolution, and customer satisfaction.
Collaborate with sales teams to identify potential sales opportunities or system enhancements.
Data entry on our ERP, for vat returns, invoices, despatching and other tasks as instructed.
MRP/ERP experience (SAGE 200).
Office administration experience.
BTEC or equivalent in Business studies or relevant subject.
Strong analytical skills.
Ideally the Customer Service Advisor, based in Milton Keynes, Buckinghamshire will have experience with SAGE.
This is a fantastic opportunity for a Customer Service Advisor - Sage to join an established, growing company. If this position is the one for you, call Brett on 01582 878841 / 07961 158773 or send your CV to BLongden@RedlineGroup.Com....Read more...
Parts Controller / Bodyshop Parts Advisor vacancy:
- Salary: Up to £30,000 per annum
- Monday to Friday 8am - 5pm
- Permanent vacancy
I have a fantastic opportunity for an experienced Parts Controller / Bodyshop Parts Advisor to join an expanding team at a Bodyshop in the Swanley area.
Skills and experience required as a Parts Controller / Bodyshop Parts Advisor:
- Works together with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customers expectations are exceeded
- Can demonstrate experience in a parts department, Dealership or Bodyshop backgrounds considered.
- A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible
- Knowledge of Advance is desirable
Parts Controller / Bodyshop Parts Advisor roles and responsibilities:
- Supplying workshop technicians with parts
- Ordering, booking out parts, invoicing, and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
If you want to hear more about the Parts Controller / Parts Consultant role, please send us your CV by clicking apply now or by contacting Piam on 01202552915 / piam@holtautomotive.co.uk to discuss further.
Parts Controller / Parts Consultant £30,000 Swanley Bodyshop
Parts Advisor / Parts Consultant / Bodyshop Parts Coordinator....Read more...
Job Title: Service Advisor
Location: Leamington Spa, Warwickshire
Job Type: Full-Time, Permanent
Are you an experienced Service Advisor looking for your next opportunity with a leading main dealership? Our client in Leamington Spa is seeking a dedicated and professional Service Advisor to join their busy Aftersales team. This is a fantastic opportunity to further your career with a competitive salary, performance-related bonuses, and a great work-life balance with Monday to Friday working hours.
Benefits:
- Competitive salary based on experience with OTE (On-Target Earnings).
- Monday to Friday working hours (no weekends!).
- 22 days holiday, increasing with length of service.
- Your Birthday off to celebrate!
- Ongoing training and development opportunities.
- Clear career progression within the company.
- Individual performance-related bonuses.
- Enhanced Maternity and Paternity Leave.
Key Responsibilities:
As a Service Advisor, you will play a pivotal role in the Aftersales team, acting as the main point of contact for customers bringing their vehicles in for servicing and repairs.
- Communicate with customers to explain the required service and repair work on their vehicles in a clear and professional manner.
- Provide accurate estimates, advise on service timescales, and manage collection arrangements.
- Maintain excellent customer service, ensuring the service process runs smoothly and efficiently.
- Accurately complete all necessary paperwork and vehicle records.
- Promote and upsell additional products and services to customers when appropriate.
Minimum Requirements:
- Previous experience in a similar role, such as Service Advisor, Service Admin, or a customer-facing position within the automotive industry.
- Driving license required
- Experience on Kerridge, Pinnacle or 1Linked
Job Details:
- Job Type: Permanent, Full-Time
- Hours: Monday to Friday
- Location: Leamington Spa, Warwickshire
If you have the experience and skills to thrive in a busy dealership environment, we want to hear from you! Apply now to take the next step in your career as a Service Advisor in Leamington Spa.
Click "Apply Now" to submit your application today!....Read more...
Permanent position, standard working hours, achievable bonus scheme in place, 30 days holiday, Pension contribution, accessible, parking on site We are working with a commercial vehicle dealership based across multiple locations, to recruit an experienced Parts Advisor to join their team in Manchester We welcome applications from automotive backgrounds, current parts advisors, parts executives, within aftersales, trad parts or motor trade experience would be considered. Duties of the Parts Advisor role:
Responsibilities include handling incoming calls, serving front counter customers and supporting the workshop technicians with parts orders or queries
Managing the end-to-end process of daily business, from point of order to making parts ready for delivery and communicating with customers/other dealers to ensure customer satisfaction and an effective parts service
Same day deliveries as relief driver, as and when required to support full time driver due to volume of orders
This role is a varied and interesting from being involved in resolving complex parts related queries to up selling into our service team and workshop, no two days are the same
What we need from you for the Parts Advisor role:
Experience in truck or automotive industry
Customer service, satisfaction and communication skills
Inventory control skills
Organised and analytical approach to customer queries
Proactive up selling, maximising all sales opportunities
Strong admin and computer literacy skills
Attention to detail
Benefits of the Parts Advisor role:
Permanent position,
Standard working hours,
Acheivable bonus scheme in place,
30 days holiday,
Pension contribution,
Accessible,
Parking on site
If you are interested in this role, please APPLY or if you would like a private and confidential chat, please contact Maisie Cope at E3 Recruitment.....Read more...
Job Title: Service Advisor Customer Service Excellence
Location: Cardiff
Salary: Up to £30,000 basic + up to £7,200 bonus potential
About the Role:
We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff. Ideal for someone with a customer service background whos passionate about exceeding expectations and creating positive outcomes.
Working Hours:
- Monday Friday: 8:00am 6:00pm (1-hour lunch + two 15-minute breaks)
- Saturdays: 1 in 3 on a rota, 8:30am 2:00pm
Responsibilities:
- Manage customer service and repair requests with efficiency and professionalism.
- Keep customers informed and liaise with the workshop.
- Handle job orders, purchasing, and invoicing accurately.
- Offer clear solutions for repairs and maintain updated customer records.
- Upsell aftersales products where appropriate.
Skills:
- Passionate about customer service, with problem-solving skills.
- IT literate and organized, with strong communication abilities.
- UK driving license required.
Benefits:
- Holiday: 22 days + bank holidays, with extra days after 5 and 10 years.
- Discounted Car Scheme and Cycle to Work Scheme after probation.
- Wellbeing support through Menable.
- Pension contributions.
If youre ready to bring outstanding customer service skills to the team in Cardiff, wed love to hear from you. Apply today and join a company committed to excellence!....Read more...
Safe storage of parts
Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. The apprentice will also be required to attend college at the DAF Parts Distribution based in Haddenham, Buckinghamshire on a block release (approximately 2 days every 2-3 months).
An apprentice’s training includes:
Visiting a bespoke college academy
VRQ in the parts industry
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Parts Controller / Parts Consultant vacancy:
- Salary: Up to £33,000 per annum
- Monday - Friday only
- Permanent vacancy
I have a fantastic opportunity for an experienced Parts Advisor to join an expanding team at a Bodyshop in the Sunbury on Thames area.
Skills and experience required as a Parts Controller / Parts Consultant:
- Works together with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customers expectations are exceeded
- Can demonstrate experience in a parts department, Dealership or Bodyshop backgrounds considered.
- A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible
- Knowledge of Advance is desirable
Parts Controller / Parts Consultant roles and responsibilities:
- Supplying workshop technicians with parts
- Ordering, booking out parts, invoicing, and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
If you want to hear more about the Parts Controller / Parts Consultant role, please send us your CV by clicking apply now or by contacting Piam on 01202552915 / piam@holtautomotive.co.uk to discuss further.
Parts Controller / Parts Consultant £33,000 Sunbury on Thames Bodyshop
Parts Advisor / Parts Consultant / Bodyshop Parts Coordinator....Read more...
Job Title: Customer Service Advisor (Repairs & Enquiries) – Maternity Cover Location: Bristol BS4 Hybrid (Based on business needs) Salary: £13.93 PAYE (weekly pay) Contract: One-year maternity cover with potential for extension or permanent role Hours: Full-time, rota-based covering 8:00 AM – 6:00 PM
We are currently seeking a dedicated Customer Service Advisor to join our team for a one-year maternity cover position, with the potential for extension or a permanent opportunity. The Role: As a Customer Service Advisor, you will be responsible for handling customer and stakeholder enquiries related to housing repairs. You will ensure repair requests are raised, prioritised, and resolved in a timely manner. You will work closely with contractors and other teams to ensure the “right first time” completion of repairs and provide ongoing support to ensure high standards are met. This role operates on a rota basis to ensure coverage between 8:00 AM and 6:00 PM. The position offers a hybrid working arrangement, with work-from-home options set by your line manager to ensure full training and business requirements are met. Key Responsibilities:
Respond to customer and stakeholder enquiries, ensuring compliance with council policies and procedures.
Accurately raise repair requests, prioritise them according to urgency, and ensure they are scheduled effectively.
Monitor the progress of repairs, liaising with operatives, surveyors, contractors, and customers to ensure timely completion.
Use mobile devices and council systems to track and report on job completions, providing feedback to trade managers and supervisors.
Make outbound contact with customers to schedule appointments and follow up on repairs enquiries.
Provide guidance and information to customers, contractors, and colleagues on repair issues.
Support the day-to-day operations of the customer service team, including administration tasks and assisting with project work when required.
Ensure excellent service is delivered consistently, aligned with Bristol City Council’s core values and performance indicators.
What We’re Looking For:
Proven experience in a call centre or customer service environment, ideally within housing or repairs services.
Strong communication skills with the ability to adapt to different customer needs.
Ability to remain calm and professional under pressure while handling multiple enquiries.
Previous experience using mobile devices and systems to monitor and track repairs.
A proactive and solution-oriented approach to customer service.
An interest in taking on a longer-term role, as the council is undergoing service changes that may create new opportunities.
What We Offer:
Competitive salary and benefits package.
Hybrid working arrangement (work-from-home days advised by your line manager).
Opportunities for development and career progression within Bristol City Council.
Initial one-year maternity cover with the possibility of extension or a permanent role.
....Read more...
Responsible for sending weekly order updates to our entire international customer base – including key updates on stocks, collection availability and ETAs. This information will be populated by our Order Processing & Logistics Advisor ahead of time
Responsible for sending delivery notes to customers via email upon dispatch of goods and informing them of the ETA of their order (providing courier tracking details if they’re available). Consignment details are to be provided for customers who arrange their own collection
Supporting with following up quotations sent to customers with the intention of securing an order. Following up with our distributors on a monthly basis, ensuring they are responding to enquiries they’ve received through our distributor hub
Responsible for obtaining updates from transport companies on longer shipments, and subsequently updating the customer on the ETA of their goods - particularly important for shipments going further than Europe
Supporting order processing - as and when required by our Order Processing & Logistics Advisor
Support with international order preparation - monitoring daily picks via Delivery History within Orderwise software (along with our Order Processing & Logistics Advisor) and using this information to support with transport booking and/or customer updates
Close liaison with our Key Account Manager with daily communication and priorities agreed
An understanding of the overall business and other related roles closely associated will ensure reasonable cover during holiday periods - namely UK customer updates and enquiries
Support with handling incoming sales enquiries via email, phone or from exhibitions, ensuring the CRM system is updated at every stage
All other reasonable activities requested by Line Manager/ Department Head/ Directors in line with the needs of the business
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
There is a possibility of a full-time post upon successful completion of the apprenticeship for the right candidate
Employer Description:Datesand Ltd are an established family-owned business based in Stockport, leading the supply into the Biomedical and Healthcare sectors. Established since 1980 and with a vast range of professional accreditations, they have a reputation for going above and beyond with customers, suppliers, and its people. This role offers an excellent opportunity to develop within a dynamic yet caring environment.Working Hours :Monday - Friday, 8.00am - 4.00pm with 30 mins lunch break.Skills: Communication skills,Attention to detail,Administrative skills,Team working,Hardworking,Can do attitude,Resilient,Adaptable....Read more...
Job title: Technical Customer Services Advisor Location: Chessington KT9 (Fully on site) Contract Type: Permanent Salary: £26,000 - £28,000Job Purpose Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service. The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.Key Responsibilities:
Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.
Process and track warranty claims to ensure efficient resolution.
Keep the CRM system up-to-date with accurate information.
Manage stock rotation and inventory in the warranty warehouse.
Coordinate with third-party repair services and manage outsourced repair tracking.
Participate in team meetings and company events, including occasional support at exhibitions or installations.
Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.
Ideal Candidate:
Proven experience in hardware diagnostics, maintenance, and repair, especially with gaming electronics.
Strong communication skills for clearly explaining technical issues to customers.
Enthusiastic interest in gaming, with knowledge of industry trends.
Highly organised with solid inventory management skills.
Skilled at quickly analysing issues and implementing effective solutions.
Passionate about gaming and new technologies.
Stays current with industry trends and new game releases.
Customer-first mindset, ensuring smooth and positive experiences.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
37.5 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700. 30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
Industry recognised standard qualification
Level 1/2 Functional Skills in maths and English (if required)
Level 3 Customer Service Specialist Apprenticeship Standard
End-Point Assessment (EPA)
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Customer Service Advisor (On -Street Notice Processing) - Wigan - Part-Time; 25 hours per week - £14,872 per annum
Do you have customer service experience?
Are you a good communicator? Are you looking for a part time role?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
25 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £14,872
Working hours and conditions:
Monday to Friday 0900-14:30. Plus 30-minute lunch break.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Customer Services Advisor
Location: Hybrid - Sevenoaks, TN13 1AX Salary: £29,050 per annum (Full-time, Permanent) Hours: 37 hours per week (Mon-Thurs 8:00am-5:15pm, Fri 8:00am-5:00pm, shift pattern) Closing Date: 8:00am on 15 November 2024 Interview Date: Week commencing 18 November 2024
Purpose of the Role: As a Customer Services Advisor, you’ll provide tailored, first-time solutions across all contact channels, ensuring customers receive exceptional service. You will have the opportunity to make a real impact by delivering a positive, high-quality experience and actively listening to customer feedback to help continuously improve the service.
Responsibilities:
Deliver consistently excellent customer service through phone, email, social media, and web, aligning with service standards and customer service KPIs.
Personalize the service to meet each customer’s unique needs, supporting diverse communities.
Manage challenging conversations and resolve complaints with professionalism and empathy.
Work collaboratively with colleagues, partners, and contractors to provide a seamless, joined-up service.
Embrace learning and development opportunities to keep your skills and knowledge current.
Promote digital service options to tenants, including the tenant portal and website.
Participate in training and workshops, applying best practices from the “Making a Difference” program.
About You:
Experience in customer service or contact center environments, with a commitment to making a positive difference.
Excellent communication skills across phone, email, live chat, and social media.
Confident using Microsoft Office and internal systems, with a willingness to learn new ICT tools.
Strong decision-making abilities and a solution-focused approach, especially in challenging situations.
Ability to work accurately and prioritize tasks in a fast-paced environment.
Understanding of equality and diversity principles in customer service.
What We Offer:
Competitive salary
Generous annual leave with an additional three days for Christmas
Company pension scheme, life cover, and health cash plan
Wellbeing grant and paid time off to volunteer
Hybrid working with an expectation of two-fifths office-based each week
....Read more...
Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Stoke, ST1 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pm Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you’ll play a vital part in our client’s Housing and Customer Services Directorate, where you’ll engage directly with the public in both telephone and face-to-face settings. Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards. Key Duties and Responsibilities:
Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
Support customer inquiries across multiple channels, including online and text-based platforms.
Compile statistical data and reports to assist in service evaluation and improvement.
Actively participate in keeping administrative systems and procedures up to date.
Report technical faults with equipment to ensure continuous service.
Provide flexible shift coverage to maintain core service hours as needed.
Support equalities, data protection, and health and safety policies to uphold customer and data security.
Qualifications and Experience:
Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
Organizational skills to manage a diverse workload in a fast-paced setting.
Flexibility to adapt to changing service demands and the ability to work effectively within a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
