Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
To ensure all customer expectations and requirements are exceeded throughout.
To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
The promotion of sales of parts and accessories whenever possible, acting on opportunities to sell additional products and services.
Training:The apprentice will work towards their Apprenticeship Standard in Customer Service Practitioner Level 2. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted.Training Outcome:Full-Time Service Advisor.Employer Description:At Midland VW in Cannock our skilled team are dedicated to servicing, repairing, and upgrading V A G vehicles, including Audi, Skoda, Seat, and Volkswagen vehicles.
Working Hours :Mon-Fri 8:30-17:30.
Once qualified, sat 8:30-13:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience,Experience in automotive,Hold a Full UK Driving licence....Read more...
Advising customers
Processing orders
Receiving stock
Showroom and Trade Counter upkeep and branch household duties
Additional projects to include working with Microsoft Excel and Word
Attending and helping with professional events
Increasing existing customer base
Training:
City & Guilds Level 2 Customer Service Practitioner (or equivalent)
Full on-the-job training and support
Consistent and regular onsite support from our PHC Training manager
ERR workbook
Functional Skills in maths, English, and ICT- depending on your prior GCSE results
Training Outcome:
After initial apprenticeship, become a valued member of our Trade Sales, either via the phone or counter
Chance to progress to various other positions
Employer Description:PHC Parts is looking for an Apprentice Technical Sales Advisor to begin their journey within our ever growing heating and plumbing merchant business.Working Hours :40 hours per week Monday - Friday. Flexible but can be between 7.30am and 6.30pm.
1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Enthusiastic,Able to listen and to adapt....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
The Business Administrator role will be instrumental in managing and enhancing customer relationships within the financial sector. The role aims to ensure customer satisfaction by delivering exceptional customer service.
The Business Administrator will provide full administrative support to the mortgage team, ensuring all data is accurately recorded and handled in the correct manner. Accurately managing and updating in-house CRM systems on a regular basis. Supporting the mortgage brokers with day-to-day tasks, client administration and mortgage application support.
Key Responsibilities:
Providing administrative support to the mortgage department
Accurately compiling and storing client case files in a compliant manner
Regularly updating the in-house CRM systems to ensure they are kept up to date in a timely manner
Answering the telephone and assisting clients as appropriate
Managing team diaries and booking appointments
Chasing up mortgage applications directly with lenders
Uploading supporting documents to lenders portal for client cases
Liaising with existing client base to ensure timely and prompt contact for mortgage review
Training:
The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification
Training Outcome:Career progression possible in time to the role of Mortgage & Protection Advisor.Employer Description:NKT Financial Solutions was founded in 2007 and offers expert advice to individuals and businesses covering everything from pensions, savings and investments to insurances and mortgages.Working Hours :Monday - Friday, 9.00am - 5.00pm. 1 hour lunch break.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Attention to detail,Customer care skills....Read more...
As part of the sales support team, you’ll help ensure our customers receive exceptional service by assisting with enquiries, processing orders, maintaining records, and supporting daily administrative tasks.
What You’ll Be Doing:
Supporting the sales and customer service teams with administrative tasks
Managing customer emails, calls, and general enquiries
Processing sales orders and updating internal systems
Preparing quotations, invoices, and other documents
Maintaining accurate customer and product information
Assisting with reporting, data entry, and general office duties
Working closely with the marketing team and colleagues across the business to ensure smooth operations
What We Offer:
Fully funded Level 3 Business Administrator apprenticeship
Hands-on training and mentoring from experienced colleagues
A supportive, friendly work environment
Opportunities for progression after completion
20% paid time for off-the-job apprenticeship training
Training:
Delivery will take place at Alliance Learning Horwich Business Park, Chorley New Rd, Horwich, Bolton BL6 5UE
One day every three weeks
Training Outcome:
Possible progression to Sales Administrator, Customer Service Advisor, Sales Coordinator, Office Administrator, or Team Assistant
Employer Description:Greater Manchester based Backer Heatrod is the UK’s leading manufacturer of heating elements and associated process heating equipment required for your industrial heating applications. Having recently moved into a brand new, environmentally conscious production facility in Bolton we are uniquely positioned to provide electric products and solutions using manufacturing processes which are sympathetic to our precious environment. "Renewable ways to make renewable energy friendly equipment".Working Hours :Monday - Thursday, 7.30am - 4.00pm and Friday, 7.30am 12.50pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,A positive attitude,Willingness to learn....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers, both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/Management
Processing warranty claims and payment
Identifying partsBusiness development/ planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics, including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
The role involves the apprentice working in an exciting busy office environment with the main duties involving the following tasks
Opening and reading mail and taking relevant actions where appropriate
General typing and administrative tasks
Creating and maintaining efficient filling systems
Receive guests and visitors, and co-ordinating meeting requirements
Ensure Work Based Evidence is collated in appropriate way and logged
Able to organise assigned tasks and complete
Able to solve problems that arise
Work well in a team and cooperate with colleagues
Contribute to community day projects
Training:
You will learn on the job and supported by a Mentor
You will attend the Manchester Training academy for Classroom teaching (3-4) times throughout the duration
One to one support from a Specialist Skills coach
Training Outcome:
Customer Service Advisor
Team Leader
Employer Description:There are many reasons to join us here at MAN and many opportunities to grow with us across the UK and around the world.
We think you’ll agree that the best reason is to work with other people like you: people who work together to put our customers first, people who are proud of our product range and passionate about what it can do, people who don’t mind a bit of hard work and support each other to make sure we deliver our customer promises, every day.
Here you’ll be trusted and respected to be your best and do your best. It’s the MAN way.Working Hours :Monday to Friday.
Shifts to be confirmed (Weekends may be required).Skills: Communication skills,IT skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
The role involves the apprentice working in an exciting busy office environment with the main duties involving the following tasks
Opening and reading mail and taking relevant actions where appropriate
General typing and administrative tasks
Creating and maintaining efficient filling systems
Receive guests and visitors, and co-ordinating meeting requirements
Ensure Work Based Evidence is collated in appropriate way and logged
Able to organise assigned tasks and complete
Able to solve problems that arise
Work well in a team and cooperate with colleagues
Contribute to community day projects
Training:
You will learn on the job and supported by a Mentor
You will attend the Manchester Training academy for Classroom teaching (3-4) times throughout the duration
One to one support from a Specialist Skills coach
Training Outcome:
Customer Service Advisor
Team Leader
Employer Description:There are many reasons to join us here at MAN and many opportunities to grow with us across the UK and around the world.
We think you’ll agree that the best reason is to work with other people like you: people who work together to put our customers first, people who are proud of our product range and passionate about what it can do, people who don’t mind a bit of hard work and support each other to make sure we deliver our customer promises, every day.
Here you’ll be trusted and respected to be your best and do your best. It’s the MAN way.Working Hours :Monday to Friday.
Shifts to be confirmed (Weekends may be required).Skills: Communication skills,IT skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Whether you're a private motorist or a company car driver, you'll find new Kia offers and constantly changing stock of Kia Approved used cars.
Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality - it explains why so many people chose our cars and why we keep growing all over the world. Plus, with Kia's state-of-the-art European factory, the future is brighter than ever for Kia.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Duties will include but are not limited to:
Assisting Service users with washing, dressing, applying creams
Assisting with oral and personal care and toileting where necessary
Preparing food and drink and assisting with mealtimes
Light domestic duties within the household
Social interaction
Training:The Apprenticeship Standard is Level 2 Adult Care Worker.You will be required to attend St Austell College a day a week as part of your apprenticeship training. You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor. If required, you will complete Functional Skills in English and maths.Training Outcome:Once qualified, Penhellis Community Care can offer a full-time role to applicants who have proven themselves the right fit for an ongoing role, with the opportunity to progress to either a Key or Senior worker position.Employer Description:Established in 1993, Penhellis Community Care is a Cornish based company regulated and regularly inspected by the Care Quality Commission.
We are a family run business with family values, availability is set so provides a healthy work/life balance and due to our size, we are able to give work to localised areas resulting in less travel time and more client time.
The area that they cover are either Penzance, Hayle & St Ives, Helston, Falmouth & Truro or CamborneWorking Hours :Penhellis run Saturday to Friday, each day has a shift pattern of 7.00am until 2.00pm and 3.00pm until 10.00pm. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is a full-time, on-site role located in Hertfordshire for a Car Parts Advisor Apprentice. The Apprentice will be responsible for assisting with the sourcing, organising, and inventory management of automotive parts.
Daily tasks include:
Receiving and sorting deliveries
Handling internal and external customer inquiries about parts
Maintaining accurate stock levels, and collaborating with the team to support workshop requirements
The role presents an excellent opportunity to develop industry-specific knowledge and gain hands-on experience in a professional automotive environment.
You will require a Driving License (No Points).
To become an apprentice, you must:
Be 16 or over
Not already be in full-time education
As an apprentice, you’ll:
Complete a customer service apprenticeship standard
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Study for at least 20% of your working hours
Complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Training Outcome:
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship
Employer Description:JZM Porsche is a distinguished company located in Kings Langley, United Kingdom, specialising in Porsche vehicle services and expertise.
With a strong reputation for quality and precision, JZM Porsche provides customised servicing and maintenance to meet the unique needs of customers.
The company prioritises excellence, professionalism, and customer satisfaction. JZM Porsche is recognised as a leading service provider in the automotive industry.Working Hours :Monday- Friday
8.30am- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
Carry out specified techniques, tests or experiments as directed
Identify simple problems and resolve and recognise when to refer issues to your manager
Maintain accurate records and draft routine documentation related to your duties
Ensure the health, safety and cleanliness of immediate work area, by encouraging staff and students to comply with all basic University/College Health & Safety policies and reporting any issues to your line manager, technical manager, laboratory manager or College Safety Advisor as appropriate
Confirm that all required assessments are in place, approved and up to date
Carry out regular maintenance processes as appropriate and ensuring records are maintained
Report any breaches or non-compliance with health and safety procedures to the Line Manager, Technical Manager, Laboratory Manager or College Safety Advisor
Ensuring waste disposal is carried out correctly for laboratory, recycled and general waste
Adopt a proactive attitude to assisting with and implementing carbon reduction and energy saving measures
Assisting with stock level control and informing Line Manager when replacements are required
Receive and store consumables and chemical reagents correctly and safelyReport any problems with equipment or services to the Line Manager or an appropriate colleagueTreat everyone with dignity and respect, supporting equality and valuing diversityUndertake any other duties reasonably required by the Line Manager or Technical Managers
Training:Engineering Operative Level 2.
Attending the training provider approximately once per week. Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Teaching Technician
Research Technician
Engineering Maintenance Technician
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually, Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Training:Customer Service Practitioner Apprenticeship L2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development within the business.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, between the hours of 7am-10pm. Days to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Sales Support:
· Make outbound and receive inbound sales calls including chasing quotes & potential sales.
· Assist with customer enquiries and provide product/service information.
Order Processing:
· Accurately process sales orders in Sage 200 system.
· Prepare and manage despatch notes and return documentation.
· Track orders despatched by courier on company tracking platform system.
Financial Administration:
· Generate and send invoices to clients.
General Office Duties:
· Filing, scanning, and maintaining organized records.
· Handle incoming and outgoing correspondence.
· Support other administrative tasks as required.
Skills & Qualifications
· Previous experience in an office or administrative role. support experience preferred but not essential.
· Strong communication and interpersonal skills.
· Proficiency in MS Office (Word, Excel, Outlook).
· Ability to multitask and prioritize effectively.
· Attention to detail and accuracy in data entry and documentation.Training Outcome:After completing this Business Administration Apprenticeship, learners can progress into roles such as Office Administrator, Customer Service Advisor, Sales Support Administrator, or Team Coordinator.Employer Description:Pennine Manufacturing Ltd is a long‑established, family‑owned manufacturing company based in Little Lever, Bolton. The business was founded in 1976 and operates as a private limited company.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:
As a level 3 Customer Service Specialist apprentice, you will learn on the job while also receiving structured training to support your development
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday- Friday, 8.00am- 4.30pm (One early finish per week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Being an apprentice is an exciting challenge – often demanding but hugely rewarding. You will be training within a heritage environment, working alongside and learning from our experienced and dedicated team, developing skills and knowledge.
The role will involve assisting the Senior Health, Safety and Environment Advisor in monitoring safety enquiries, including maintaining HRP incident database and following up with investigations & gathering evidence
This role will require you to communicate effectively with your colleagues and supporting audit programmes
Whilst studying towards your apprenticeship you will also
Monitoring safety enquiries to the central safety inbox and, where necessary review relevant security control room daily logsAssisting with maintaining the HRP accident/ incident database and associated correspondence, following up with investigations where necessary
Assisting with near miss, accident and dangerous occurrence investigations by interviewing and gathering evidence
Updating records of Fire, HSE information held on the Health & Safety SharePoint Workspace
Attending safety committees, and other meetings, taking minutes and notes and circulating agendas
Assisting with fire drills and other emergency training exercisesSupporting audit programmes and regulatory/ insurance inspections
Maintaining the risk action database
Undertaking information gathering and research activities
Providing excellent customer support across all relevant areas of the business
Training Outcome:A rounded understanding of Safety, Health and Environment within the heritage sector.Employer Description:Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Team working,Non judgemental....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:At Gravells, we're just as passionate about our careers as we are about our cars. As one of the largest dealers in Wales, and with ambitions to expand, we're always looking for talented professionals with determination to help us succeed. Gravells. Passionate about Careers. We offer comprehensive training opportunities and operate an equal employment policy.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Based within our Customer Support Centre in Central Manchester, our Apprentice Customer Experience Advisor will learn all areas of customer support to master the full customer experience. If you are passionate about creating phenomenal customer experiences, this is the apprenticeship for you.
What You’ll Be Up To:
You will be working within our Business to Business (B2B) customer enquiries team where they support our customers. In this role you will be responsible for being the initial face of our business by answering inbound calls from our customers
You will also be working in our B2B complaints team. In this role you will be responsible for managing and resolving customer issues, ensuring high satisfaction levels through effective communication and problem-solving skills while maintaining positive client relationships
You’ll ensure that all enquiries are handled efficiently and with a customer first approach. You’ll work alongside a number of customer service departments to resolve any queries and to ensure our customers receive the very best service from Johnson Controls
Working within a team of experts you will be provided with on-going training and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future, with a market-leading brand in a secure and expanding marketplace
Promoting the brand to all existing and potential customers and providing accurate information on product, policies, and procedures
Updating our Customer Relationship Management systems to ensure we retain accurate and timely information needed to resolve queries quickly
Supporting customers through periods of dissatisfaction, offering high effective problem-solving skills needed to de-escalate and resolve dissatisfaction
Liaising with customers who are raising a complaint or wanting to cancel their contract via a variety of communication methods to resolve the customers issues and retain their business
Feeding back outcomes to ensure that pro-active steps are taken to improve the customer journey
Training:As an apprentice in our programme, you'll enrol on the Advanced Level 3 Customer Service Apprenticeship qualification.
This is a 2 year apprenticeship and the college course will be delivered on day release, remotely. Training Outcome:
There is the opportunity to progress on to higher or degree apprenticeships and gain further qualifications in the future to support your ongoing career development within the organisation
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday- Friday, 8.30am- 5.00pm, or as per business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Future Focused,Purpose Led,Customer Driven,Integrity....Read more...
COMMERCIAL INSURANCE ADVISOR BASIC SALARY + UNCAPPED COMMISSION (OTE £50,000+) TAMWORTH + HYBRID WORKING AVAILABLE
An exciting opportunity has arisen for an experienced Insurance Adviser to join a growing and high-performing financial services team. This role is ideal for a motivated, customer-focused professional who thrives in a sales environment but prefers warm leads. You will provide expert advice on insurance and protection products including life insurance, critical illness and property protection as well as commercial combined insurance products to existing clients.
THE ROLE:
Contact prospective clients using the company CRM database via telephone
Conduct detailed fact-finds to understand clients' needs and recommend suitable protection solutions
Provide advice on life insurance, critical illness and property protection products
Explain policy features and benefits clearly to customers
Negotiate policy terms and premiums with insurers where appropriate
Manage applications, maintain accurate client records and complete sales administration
Work towards agreed KPIs and sales targets
Collaborate with mortgage advisers to support clients through the home buying process
Provide excellent ongoing customer service
THE PERSON:
Experience in Commercial Insurance and Cert CII qualified (essential)
Proven track record of meeting or exceeding sales targets / KPIs
Previous outbound calling experience
Confident communicator with strong relationship-building skills
Well organised with the ability to manage a pipeline effectively
Experience using CRM systems and sales tracking tools
Motivated, driven and results focused
THE PACKAGE:
Basic salary 35,000 plus uncapped commission (circa £2,000 per month commission potential)
Hybrid working available
Supportive, collaborative team environment
Opportunity to join a growing financial services business
TO APPLY: If you are a qualified Insurance Adviser looking for a role where you can maximise your earning potential while delivering valuable advice to clients, we would love to hear from you.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Work with our mortgage advisors (brokers) to assist them with client contact and delivering a high quality service
Process mortgage & protection business from submission to completion
Making sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance
Liaise and maintain relationships with lenders, conveyancers, and surveyors to provide regular updates to customers
Thoroughly check mortgage offers to make sure there are no errors
Keeping a close eye on processes and feedback to ensure the best possible journey for our customers
Support the office in a broad range of internal and external related communications and administration
Answering the telephone, accurately taking messages and passing them on and booking in appointments for advisors.
Compliance - Adhering to all relevant regulations, company policies, and procedures, including anti-money laundering and financial crime protocols
Training:Apprentices will work closely with a knowledgeable mentor who has progressed from an administrative role to Mortgage and Protection Consultant. Initial training will be intensive for the first few weeks, with ongoing hands-on learning and guidance throughout the apprenticeship.Training Outcome:Apprentices may progress into roles such as Mortgage Advisor, Training, Management, or Senior Mortgage Administrator, among other pathways.Employer Description:With over 40 years of combined industry experience, we’ve developed a distinct approach to providing financial services.
Everything we do is informed by the knowledge we’ve gained across the financial sector, and delivered to the highest possible standards of customer care. We’re known industry-wide for the relationships we build, from the connections we’ve developed across a comprehensive panel of lenders to the clients who come back time and again. We don’t do a lot of advertising: our business growth has come from customer referrals. We keep it simple, providing a personal service that both we and our clients enjoy. That means no call centres and no jargon; just friendly people and appointments at your convenience, either over the phone, at our Clifton offices or in the comfort of your own home.Working Hours :Monday to Friday, 9:00AM – 5:00PM. 1 hour unpaid lunch break.Skills: Communication skills,Attention to detail,Problem solving skills,Client-focused approach,Professional telephone manner,Professional appearance....Read more...
Solutions Architect – Sao Paulo / Hybrid - Fluent French & English
(Solutions Architect, Technical Consultant, Software Implementation, Solutions Architecture, SaaS, Architecture, API Integrations, REST, Web Services, CRM, eCommerce, ERP, OMS, Solutions Architect, Technical Consultant)
Our client is an exciting and cutting-edge fintech giant with a global presence. They have been a market leader within the fintech consultancy sector for many years and their worldwide client base has never been stronger, with significant growth in the last 12 months. They are looking for an experienced Solutions Architect to own the end-to-end solution design, implement their cloud-based space planning and design platforms and ensure solution integrity from discovery through deployment.
As an experienced Solutions Architect, you will be responsible for providing architectural oversight across multiple concurrent implementations and leading architectural discovery sessions with customer stakeholders. This will include designing end-to-end solution architectures across SaaS platforms, APIs, middleware, CRM, eCommerce, and Order Management systems.
Expert knowledge of cloud-based SaaS architecture and API integrations, such as REST and Web Services is essential, as experience leading enterprise-level software implementations. Experience working in multi-system ecosystems, such as CRM, eCommerce, ERP and OMS is also expected. Exceptional communication and interpersonal skills are a must, as you will be acting as a trusted technical advisor to enterprise customers and presenting solution designs clearly to both technical and non-technical stakeholders. You will also need to have excellent time and priority management skills that enable you to work in different time zones and speak and write fluently in French and English.
We are keen to hear from talented Solutions Architect candidates from all backgrounds.
This is a truly amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development; top performers are guaranteed a career path into senior and lead positions within 12 months.
Location: Sao Paulo / Hybrid
Salary: 160k BRL – 190k BRL + Bonus + Pension + Excellent Benefits
Languages: Fluent in French and English
To apply for this position please send your CV to Karan Gajjar at Noir Consulting.....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Drive your future with usReady for a career that actually feels good? At Drayton Motors and Wilson & Co, we’re all about real people, real opportunities and workplaces where you can be yourself. No corporate nonsense. No egos. Just a team that gets on and gets things done.
If you’ve got the right attitude, we’ll give you the support, training and progression to go as far as you want.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career. Training:Training will be delivered on site within the retailer.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network. Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Allen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, plus adding sales and servicing of Kia vehicles, and in 2014 Allen Ford was acquired by Super GroupEssex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend to become Essex Auto Group with sales and aftersales support of other successful manufacturer brands (including Kia and Mazda). Essex Auto Group became part of the Allen Motor Group in 2017.
SMC also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group built up with sales and service of Kia vehicles in addition to further dealerships opening in Sittingbourne (1983), Hillingdon (1989), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
