Senior IT TechnicianBarnsley Based (with travel to customer sites) | Full-Time, Permanent | 37.5 hrs/week , £38,000 - £42,000 pa depending on experienceAbout the RoleOur client is looking for an experienced, customer-focused Senior IT Technician to join their team. This is a varied role that blends advanced service desk support with hands-on project delivery — you'll be the escalation point for complex technical issues while also planning and delivering infrastructure projects, system deployments, and technology upgrades directly at customer sites.If you thrive on solving tricky problems, enjoy building genuine relationships with customers, and want a role where no two days look the same, we'd love to hear from you.What You'll Be Doing
Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systemsDiagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprenticesPlanning and delivering customer infrastructure projects end-to-end — from initial scoping through to handoverInstalling and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutionsCarrying out site surveys, migrations, upgrades, and technical assessmentsBuilding strong customer relationships and acting as a trusted technical advisorMentoring junior engineers and apprentices, and championing best practice across the team
What We're Looking For
Extensive experience in an MSP or customer-facing IT support environmentStrong working knowledge of Microsoft 365, Azure, and Windows ServerSolid experience with networking, firewalls, backup, and disaster recoveryExcellent troubleshooting, communication, and organisational skillsA full UK driving licence
Nice to Have
Microsoft certificationsExperience with Watchguard, HP, Threatlocker or HuntressITIL Foundation certificationFamiliarity with ConnectWise Manage / Asio
You AreCustomer-focused, highly organised, and comfortable juggling multiple priorities without losing sight of the details.You take pride in doing things properly — from ticket notes to project documentation — and you enjoy sharing what you know with less experienced colleagues. Apply now with your latest CV. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Parts Advisor – Aftermarket Spares
Location: Central UK (Oxfordshire / Warwickshire / Northants / Bucks)
Do you know your way around Aftermarket Parts supply into either Dealer Networks, Parts Distributors and general Aftermarket Trade customers?
More importantly do you love speaking to customers, helping them find what they’re really after and also looking for “add on sales” opportunities?
Then this could be your next move.
We’re searching for an Aftermarket savvy, customer-focused Inside Sales Professional with experience in either:
Spare Parts Sales & customer management
Spare Parts & accessories identification & coordination
Aftermarket Distribution & Supply
Dealer & OEM Parts Supply to trade
If your background reflects any of the below:
Agricultural Spares & Accessories distribution / retail
Lawn & Garden Machinery supplies
Plant / Construction / Off Highway spares & attachments
Powertrain & Engine components (Automotive, CV or Truck & Bus)
…then you’ll already be speaking our language, so why not come speak with us about the career opportunities available within the Aftermarket Team.
The Business:Our client is a highly respected British company with 100+ years of success, innovation and industry leadership behind them. They are one of the UK’s leading importers and distributors of:
Engines & Engine-powered equipment
Propulsion & power train solutions
Associated accessories & aftermarket supplies
Operating across Agricultural, Industrial and Off-Highway sectors, they partner with globally recognised manufacturers and continue to grow their aftermarket presence through innovation and PEOPLE.
What’s on offerc.£40k – £45k + Bonus Scheme + 25 Days HolidayPensionLife Assurance
Why Apply?This is a fantastic opportunity to join a stable business that’s growing and is highly respected. They’re also building a team where aftermarket expertise is genuinely valued and ongoing personal & professional development is king.
Interested?Send your CV directly to retained recruiter Glen Shepherd:
Job Ref: 4367GS
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
We’re recruiting for an Inside Sales Executive to join a thriving sales team based at a well-established company’s UK headquarters in Banbury. This is a full time, permanent, position which will be 100% office based.
This is a fantastic opportunity for someone who loves combining sales, customer service, and relationship management, all while working in a supportive, collaborative environment.
You’ll play a key part in driving sales, managing existing customer accounts, and developing new business opportunities. You will be responsible for managing the entire sales cycle for existing customers, from lead qualification to nurturing existing accounts and closing deals. This role is a great opportunity for a proactive and results-driven individual to make a direct impact on business growth.
As Inside Sales Executive you will be responsible for:
Sales and Business Development
Proactively following up on open quotes, asset sample requests, abandoned shopping baskets, and other qualified sales leads utilising the CRM tool to maximise conversion rates
Qualifying and contacting high-value warm leads
Proactively contacting relevant customers to capture follow-on business or resolve outstanding queries
Upselling and cross-selling: promoting and selling the comprehensive range of products, alongside solutions, to maximise revenue and average order value from every interaction
Building and maintaining strong relationships with existing customers, acting as a trusted advisor to secure repeat business, drive customer loyalty, and identify scalable growth opportunities within these existing accounts
Campaign Management and Reactivation
Partner with the marketing team to execute outbound telephone campaigns and follow up on specific direct mail promotions to generate interest and new business
Analyse dormant customer data to identify and prioritise reactivation efforts
Search for, manage, and follow up on public tenders to secure new contracts
As Inside Sales Executive you must be/have:
3+ years’ experience in sales
Proven track record of meeting and exceeding sales targets
Excellent communication skills, both written and verbal
Strong understanding of the full sales cycle from lead generation to close
CRM experience (Salesforce ideal) and solid Microsoft Office skills
Driven, proactive, and comfortable working in a fast-paced environment
A team player who enjoys collaborating and celebrating success together
Why You’ll Love It
Established, respected business with strong UK and global presence
Great earning potential with achievable targets
Supportive team culture where your ideas and energy really matter
Opportunity to develop and grow your career in sales and account management
Up to £35,000 basic + commission (monthly and annual)
Fantastic benefits
If you’re commercially minded, people-focused, and ready to take the next step in your sales career, apply today!
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My client is currently seeking a Technical Territory Sales Advisor living around the York area.
This is a varied, field-based role combining account management, business development and clinically focused product support. You'll assume responsibility for an established territory and act as the principal point of contact for customers throughout the contract.
Work will be mainly in Schools and Homes, but clients may include NHS services, supported living organisations, and therapists. You'll build trusted relationships, understand each client's requirements and provide informed guidance on suitable products.
The territory covers a substantial area across Yorkshire, the North East, Lancashire and Cumbria, including the BD, DH, DL, FY, HU, LA, NE, PR, SR, TS and YO postcode areas. Candidates should ideally live in or close to York.
Job Description:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders▪ Previous experience in field sales, territory management or account management
▪ Manage your diary flexibly to accommodate customer, therapist and business requirements▪ Deliver product demonstrations, presentations, training sessions and “lunch and learn” events▪ Provide appropriate guidance on product suitability based on individual requirements▪ Conduct clinically focused product assessments with children, families, therapists and other healthcare professionals▪ Act as the main point of contact for customers across the territory▪ Identify and pursue opportunities to grow accounts and establish new customer relationships▪ Take ownership of an established sales territory, maintaining a visible and professional company presence throughout the region▪ Manage and develop relationships with existing clients, ensuring continuity of service and account knowledge
Job requirements:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders
Company Benefits:
▪ Company van▪ Business expenses▪ Laptop and mobile phone▪ 25 days’ annual leave plus bank holidays, pro rata▪ Full product training▪ Structured handover and ongoing management support▪ Salary of £37,000–£40,000, depending on experience
For more information please contact chris.henry@mego.co.uk
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My client is currently seeking a Technical Territory Sales Advisor living around the York area. This is based in the medical arena so must have worked in similar before.
This is a varied, field-based role combining account management, business development and clinically focused product support. You'll assume responsibility for an established territory and act as the principal point of contact for customers throughout the contract.
Work will be mainly in Schools and Homes, but clients may include NHS services, supported living organisations, and therapists. You'll build trusted relationships, understand each client's requirements and provide informed guidance on suitable products.
The territory covers a substantial area across Yorkshire, the North East, Lancashire and Cumbria, including the BD, DH, DL, FY, HU, LA, NE, PR, SR, TS and YO postcode areas. Candidates should ideally live in or close to York.
Job Description:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders▪ Previous experience in field sales, territory management or account management
▪ Manage your diary flexibly to accommodate customer, therapist and business requirements▪ Deliver product demonstrations, presentations, training sessions and “lunch and learn” events▪ Provide appropriate guidance on product suitability based on individual requirements▪ Conduct clinically focused product assessments with children, families, therapists and other healthcare professionals▪ Act as the main point of contact for customers across the territory▪ Identify and pursue opportunities to grow accounts and establish new customer relationships▪ Take ownership of an established sales territory, maintaining a visible and professional company presence throughout the region▪ Manage and develop relationships with existing clients, ensuring continuity of service and account knowledge
Job requirements:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders
Company Benefits:
▪ Company van▪ Business expenses▪ Laptop and mobile phone▪ 25 days’ annual leave plus bank holidays, pro rata▪ Full product training▪ Structured handover and ongoing management support▪ Salary of £37,000–£40,000, depending on experience
For more information please contact chris.henry@mego.co.uk
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As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £13.10 per hour#An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis. Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Health and Safety Advisor CO Home Improvements Competitive Salary + Company Car Yorkshire and Nottingham region Full timeBenefits:Company Car, 25 days Holiday + Bank Hols, Health cash plan, Pension Scheme, Personal development programmes through courses and trainingAbout us:CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million+ turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the RoleThis is a varied, full time role supporting multiple sites across Yorkshire, Nottinghamshire and Derbyshire. You'll play a key role in promoting a strong health and safety culture, ensuring compliance across the business, and helping to create safe working environments for both employees and customers. The role covers a range of operations, from retail showrooms through to installation projects and home improvement works, including windows, doors, conservatories and extensions.Key ResponsibilitiesIn this role, you will:
Develop, review and implement health and safety policies and procedures across showrooms, offices and customer sites.Carry out risk assessments, site inspections and audits, ensuring compliance with relevant legislation, including CDM Regulations.Deliver health and safety training, lead safety meetings and support managers in driving continuous improvement initiatives.Investigate accidents, incidents and near misses, identifying root causes and implementing preventative measures.Provide practical health and safety guidance to operational teams, helping to maintain high standards of compliance and safe working practices.
Promote a positive safety culture across the business, encouraging engagement, accountability and best practice at all levels.
What we are looking for:
Qualifications: NEBOSH General Certificate (Diploma preferred), Tech IOSH or higher membership, and a construction qualification.Experience: Solid background in the construction industry, working within CDM Regulations.Skills: Strong communication, problem-solving, and organisational skills.
If the above sounds like you, we would like to hear from you!How to apply:Ready to start your career with us? Apply with your updated CV.Work Location: Hybrid remote in Wakefield INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Senior IT Security Architect – Financial Services – Lugano / Hybrid
(Key skills: IT Security Architecture, Cybersecurity, Security Frameworks, Cloud Security, Network & System Security, Identity & Access Management, Secure Design, Threat Modelling, Security Standards (ISO 27001, NIST), Risk Management, Architecture Governance, Stakeholder Advisory)
Are you an experienced security architect with a passion for designing robust, scalable and compliant security solutions in complex environments? Do you want to work at the forefront of protecting critical financial services platforms and customer data? If so, we have an exciting opportunity for you to influence security strategy and shape secure architectures at scale.
Our client, a highly reputable financial services organisation, is seeking a Senior IT Security Architect to lead the design and implementation of enterprise-level security architectures across business-critical systems. You will play a strategic role in shaping how secure digital services are delivered across the organisation, advising on security standards, controls and optimisations that protect both customers and internal operations.
As Senior IT Security Architect, you will partner with cross-functional teams including cloud engineering, software development, infrastructure, risk and compliance. You will define secure architecture patterns for both on-premise and cloud services, review designs and implementations, and ensure alignment with regulatory and internal security requirements. You’ll be instrumental in developing threat models, conducting security risk assessments and embedding secure design principles into project lifecycles.
In this role, you will develop security reference architectures, recommend security controls, and guide technical teams on secure implementation practices. You will be a trusted advisor to senior stakeholders, providing insight on emerging threats, vulnerability mitigations and compliance obligations. You’ll help maintain and enhance the organisation’s security frameworks and contribute to continuous improvement of security governance and monitoring capabilities.
The ideal candidate will bring extensive experience in security architecture — particularly within financial services, banking or other regulated sectors — and a strong understanding of security frameworks such as ISO 27001, NIST, OWASP and CIS Controls. You’ll be comfortable working with cloud platforms (e.g., Azure, AWS), identity and access management solutions, encryption technologies and enterprise networking/security stacks. Your ability to communicate complex security concepts to both technical and non-technical stakeholders will be key to your success.
This is a rare opportunity to own security architecture for an organisation where digital innovation, data protection and security best practices are integral to the business strategy. You’ll join a collaborative team that values experience, initiative and leadership — and you’ll have significant influence over the future of secure technology delivery.
Location: Lugano, Switzerland / Hybrid working
Salary: CHF 100,000 – CHF 120,000 + Bonus + Pension + Benefits
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDREC
NOIREUROPEREC....Read more...
Process Development Scientist – Business Development
Are you currently working in CMC, Process Development, MSAT, Bioprocess Development or Biomanufacturing and find yourself drawn to the commercial side of the industry?
Or perhaps you are already selling into biopharma and have a strong understanding of process development workflows and manufacturing challenges?
Newton Colmore is partnered with an exciting, venture-backed techbio company that is transforming how biomanufacturing is monitored and optimised. Following significant investment and strong early customer traction, the company is now looking to make a key commercial hire to accelerate growth across Europe and beyond. This is a rare opportunity to join at an early stage and have an impact on both company strategy and market adoption. Based in Europe, the company offers remote working across the region, with hybrid options available for those who would like greater involvement with the team.
This role sits at the intersection of science and business focused on two key responsibilities.
You will work directly with pharmaceutical and biotech organisations to understand their process development and manufacturing challenges, helping them evaluate innovative technology designed to improve bioprocess visibility, efficiency and decision-making.
The successful candidate will become a trusted advisor to scientific and technical stakeholders, combining technical credibility with commercial curiosity.
This position would suit the following candidate type;
A scientist or engineer with 3+ years' experience in CMC, Process Development, MSAT, Upstream Development or related biopharmaceutical functions who is interested in moving into a customer-facing commercial role.
A biopharma commercial professional who already sells into process development and manufacturing teams.
Someone who enjoys building relationships, solving problems and influencing decisions, rather than remaining exclusively in the laboratory or manufacturing environment.
What you will be doing on a day-to-day basis.
Engaging with pharmaceutical and biotechnology companies across Europe and North America.
Developing a deep understanding of customer workflows, challenges and strategic priorities.
Building relationships with scientists, engineers, technical leaders and manufacturing stakeholders.
Leading commercial discussions and supporting customers through complex evaluation processes.
Working closely with senior leadership and technical experts to develop commercial opportunities.
Gathering market feedback and helping shape future product and commercial strategy.
Contributing to the growth of a rapidly scaling deep-tech business.
The candidate we are searching for.
Essential
3+ years' experience within biopharmaceutical CMC, Process Development, MSAT, Upstream Development, Drug Substance Development or a related technical function.
Strong understanding of biologics development and manufacturing processes.
Excellent communication and relationship-building skills.
Commercial awareness and genuine interest in working with customers.
Fluent in English.
Desirable
Previous business development, sales, applications, customer-facing or technical consulting experience.
Existing network within the biotech or pharmaceutical sector.
Experience working with bioprocessing technologies, analytics, PAT, automation, digital bioprocessing or manufacturing technologies.
Additional European languages.
What is on offer?
Join a highly innovative, investor-backed biotech technology business at a pivotal stage of growth.
Opportunity to move from a purely scientific role into a commercial career without losing your technical focus.
Work directly with industry-leading pharmaceutical organisations.
Significant exposure to company leadership and strategic decision-making.
Competitive salary, performance-based incentives and equity potential.
Fully remote across Europe, with hybrid options available.
If you are a scientist who enjoys engaging with people, influencing decisions and solving customer problems, this could be an outstanding opportunity to take your career in a new direction whilst staying close to the science.
For a confidential discussion, please apply or contact us directly.....Read more...
This is an excellent opportunity to join a supportive and friendly HR consultancy team based in Warwick, providing high-quality administrative support across a varied client base. The role would suit a highly organised, detail-focused administrator who enjoys working in a busy, people-focused environment and is keen to build a long-term career in HR. Previous HR experience would be beneficial but is not essential, as full support, training and exposure to a wide range of HR matters will be provided.Why Join Us
You will be joining a collaborative team where no two days are the same, gaining hands-on experience across employee relations, recruitment administration, HR documentation, client systems and general HR support. The role offers the chance to learn from experienced HR professionals, attend meetings alongside HR Advisors and develop practical HR knowledge while contributing to meaningful work for clients.Training and Progression: Training and support will be provided, with the opportunity to develop HR knowledge and progress within the role.Job Purpose
The role of the job is to provide excellent administrative support to the HR Advice team, helping to deliver a responsive, accurate and professional service to clients while developing practical HR knowledge and experience.Main Duties
Drafting HR letters as directed by the team including, disciplinary invites, grievance invites, outcome letters, letters of concern, resignation letters, flexible working letters etc.Drafting contracts and offer letters.Providing an effective service for our clients.Attending meetings with a HR Advisor to develop knowledge and experience.Answering incoming calls, taking details and supporting the clients where able to or providing accurate messages to the team in a timely manner.Support recruitment campaigns for clients, including drafting job adverts, shortlisting candidates and arranging interviewsUploading advice to the CRM systemLiaising with third party providers e.g. occupational health, DBSSupporting the team with administration in relation to clients HR systemsNote taking during meetings and note typing of meetings and recordingsSupporting the team with creation and updating of handbooks, policies and contacts for clients
Qualifications and Experience Required for This Role
We are particularly interested in hearing from strong administrators who are highly organised, accurate and keen to develop a career within HR. HR experience would be advantageous, but it is not essential for the right person.
Outstanding business organisational skillsHR experience would be advantageous but is not essential.Strong administratorSelf-motivated, able to take initiative and use sound judgment in day-to-day decision makingCustomer-focused with a 'can do' attitudeAbility to work to tight and often conflicting deadlines in a fast paced working environmentAbility to work accurately, with meticulous attention to detailAble to work with complete discretion and confidentiality at all timesExpertise of MS Office (MS Word, Excel, PowerPoint and Outlook)....Read more...
Account DirectorLocation: London, UK (Hybrid – 2-3 days in office)Job Type: Full-Time, PermanentSalary: Competitive + Bonus + Excellent BenefitsLead Strategic Client Growth at an Award-Winning Digital Marketing ConsultancyThe Opportunity Hub UK is recruiting on behalf of a leading digital growth consultancy that partners with globally recognised brands to drive customer acquisition, engagement, and long-term business growth.As the company continues its impressive expansion, they are looking for an experienced Account Director to lead key client relationships, drive strategic initiatives, and play a pivotal role in the agency's next phase of growth.This is an exciting opportunity for a commercially aware, client-focused digital marketing professional who thrives on building trusted partnerships, delivering exceptional results, and leading high-performing teams.The OpportunityAs Account Director, you'll take ownership of a portfolio of 5-6 key client accounts, serving as the primary strategic contact for senior stakeholders while ensuring the successful delivery of integrated marketing programmes.Working alongside specialists across Performance Marketing, Paid Media, Creative, Strategy, and Client Services, you'll be responsible for maintaining strong client relationships, driving account growth, and ensuring exceptional service delivery.This role combines strategic leadership, commercial accountability, and team development within a fast-paced and highly collaborative environment.Key ResponsibilitiesOwn and lead a portfolio of key client accounts, acting as the senior strategic advisor and primary escalation point.Build and maintain strong relationships with senior client stakeholders, driving long-term partnerships and client retention.Lead strategic planning, growth roadmaps, and performance reviews to ensure clients achieve their business objectives.Identify and drive account growth opportunities through upselling, cross-selling, renewals, and expansion initiatives.Maintain commercial accountability across accounts, supporting revenue forecasting, profitability, and contract negotiations.Ensure all client deliverables align with agreed scopes, SLAs, and commercial agreements while proactively managing scope creep.Collaborate with specialist teams to develop integrated digital marketing strategies and ensure exceptional service delivery.Lead challenging client conversations, managing expectations and resolving complex issues with confidence and professionalism.Mentor and develop Account Managers and junior team members, fostering high performance and professional growth.Contribute to agency growth through strategic input, market insights, and support for new business pitches and proposals.What We're Looking ForProven experience at Senior Account Manager or Account Director level within a digital marketing agencyStrong background in Paid Media, Paid Social, Performance Marketing, User Acquisition, or Digital StrategyExperience managing senior client relationships and large-scale accountsDemonstrated success in account growth, renewals, and client retentionStrong commercial awareness and understanding of agency operationsExcellent communication, presentation, and stakeholder management skillsAbility to challenge constructively and influence both clients and internal teamsExperience leading and mentoring client service teamsEligible to work in the UK and able to attend the London office 2-3 days per weekWhat's on OfferCompetitive salary and performance bonus schemeHybrid working model with flexible working arrangementsPrivate healthcare and wellbeing supportCompany pension and life insurance25 days annual leave, increasing with serviceSummer Fridays and work-from-abroad opportunitiesEmployee Assistance Programme and virtual GP accessRegular team socials, lunches, and company eventsCareer development and direct exposure to senior leadershipA supportive, ambitious, and award-winning culture....Read more...
