The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Team working,Creative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders;
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Work alongside skilled technicians to inspect, diagnose, and repair various vehicle systems, including engines, transmissions, brakes, and electrical components.
Perform basic service tasks.
Learn to use diagnostic equipment and software to identify vehicle faults.
Ensure a clean, safe, and organised workspace by following all health, safety, and environmental protocols.
Assist in completing service records and maintenance documentation, ensuring accuracy and attention to detail.
Attend and participate in all training sessions with Mantra Learning
Training:You will be employed by, and spend 4 days of your working week at:
Trafford MOT Centre, 222 Kings Road, Trafford, M16 0GR
The 5th day of your working week will be spent at
Mantra Learning, Greengate, Middleton, Manchester M24 1RUTraining Outcome:After completing an apprenticeship as a Vehicle Technician, there are several exciting career paths and progression opportunities available. These can vary depending on your areas of interest and skill set but generally include the following options:
Qualified Vehicle Technician
Role: Upon completion of the apprenticeship, you can become a fully qualified Vehicle Technician, taking on more complex diagnostics, repair tasks, and independent service work
Senior or Master Technician
Role: As a Senior or Master Technician, you’ll handle advanced repair and diagnostic work and often mentor junior technicians or apprentices.
Diagnostic Technician / Specialist
Role: Specialise in vehicle diagnostics, focusing on identifying and resolving complex mechanical and electronic issues.
Workshop Supervisor or Manager
Role: Oversee the operations of the workshop, managing teams, scheduling repairs, and ensuring customer satisfaction.
Service Advisor or Customer Service Specialist
Role: Shift from hands-on technical work to a customer-facing role, where you’ll provide advice on repairs, liaise with technicians, and manage customer expectations.
Technical Trainer / Educator
Role: Train and mentor new apprentices, or work within an educational setting to instruct the next generation of vehicle technicians.
Self-Employment or Opening a Workshop
Role: Many technicians choose to become self-employed or start their own automotive repair business.Each of these roles can build on the skills developed during your apprenticeship, and there are many routes for further certification and specialisation. The demand for skilled vehicle technicians remains strong, especially as the industry adapts to new technologies like electric and hybrid vehicles.Employer Description:Mantra Learning are advertising the apprenticeship vacancy as the training provider on behalf of the employer Trafford MOT Centre. We are Mantra Learning. The UK’s leading Logistics learning and development organisation. Mantra supports and develops people to help change lives. As a company with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, Travis Perkins, Dixons Carphone and Eddie Stobart. Our philosophy is to provide people from all walks of life with practical skills & knowledge. We inspire our learners to make the steps to transform not only business, but their own lives. We help thousands each year to gain new skills, improve their performance. Helping people from a variety of backgrounds whether they are unemployed, new to the workforce or existing workers looking to boost their career. Approximately we deliver 400 Apprenticeships, over 200 Large Goods Vehicle licences and 1,100 Fork Lift Truck licences each year.Working Hours :Monday to Friday, 10:00 - 18:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Patience,Automotive Interest,Technical Aptitude,Willingness to Learn....Read more...
Work alongside skilled technicians to inspect, diagnose, and repair various vehicle systems, including engines, transmissions, brakes, and electrical components.
Perform basic service tasks.
Learn to use diagnostic equipment and software to identify vehicle faults.
Ensure a clean, safe, and organised workspace by following all health, safety, and environmental protocols.
Assist in completing service records and maintenance documentation, ensuring accuracy and attention to detail.
Attend and participate in all training sessions with Mantra Learning.
Training:You will be employed by, and spend 4 days of your working week at:
RJA Repairs LTD Unit 4a Trading Estate, Ashburton Road West, M17 1RY
The 5th day of your working week will be spent at
Mantra Learning, Greengate, Middleton, Manchester M24 1RUTraining Outcome:After completing an apprenticeship as a Heavy Vehicle Technician, there are several exciting career paths and progression opportunities available. These can vary depending on your areas of interest and skill set but generally include the following options:
Qualified Vehicle Technician:
Role: Upon completion of the apprenticeship, you can become a fully qualified Vehicle Technician, taking on more complex diagnostics, repair tasks, and independent service work.
Senior or Master Technician:
Role: As a Senior or Master Technician, you’ll handle advanced repair and diagnostic work and often mentor junior technicians or apprentices.
Diagnostic Technician / Specialist:
Role: Specialise in vehicle diagnostics, focusing on identifying and resolving complex mechanical and electronic issues.
Workshop Supervisor or Manager:
Role: Oversee the operations of the workshop, managing teams, scheduling repairs, and ensuring customer satisfaction.
Service Advisor or Customer Service Specialist:
Role: Shift from hands-on technical work to a customer-facing role, where you’ll provide advice on repairs, liaise with technicians, and manage customer expectations.
Technical Trainer / Educator:
Role: Train and mentor new apprentices, or work within an educational setting to instruct the next generation of vehicle technicians. Self-Employment or Opening a Workshop:
Role: Many technicians choose to become self-employed or start their own automotive repair business.
Each of these roles can build on the skills developed during your apprenticeship, and there are many routes for further certification and specialisation. The demand for skilled vehicle technicians remains strong, especially as the industry adapts to new technologies like electric and hybrid vehicles. Employer Description:Mantra Learning are advertising the apprenticeship vaccancy as the training provider on behalf of the employer RJA Repairs LTD. We are Mantra Learning. The UK’s leading Logistics learning and development organisation. Mantra supports and develops people to help change lives. As a company with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, Travis Perkins, Dixons Carphone and Eddie Stobart. Our philosophy is to provide people from all walks of life with practical skills & knowledge. We inspire our learners to make the steps to transform not only business, but their own lives. We help thousands each year to gain new skills, improve their performance. Helping people from a variety of backgrounds whether they are unemployed, new to the workforce or existing workers looking to boost their career. Approximately we deliver 400 Apprenticeships, over 200 Large Goods Vehicle licences and 1,100 Fork Lift Truck licences each year.Working Hours :Monday - Friday
08:00-17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience,Willingness to Learn,Technical Aptitude,Automotive Interest....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;- Identify the key difference between trade and retail customers and engage with them accordingly - Take ownership of my TradePoint members, understand their needs, and always do the best for them - Through conversation and ownership, I understand their business needs - Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -- Clearly understand the benefits for my TradePoint members to give marketing consent - Confidence in explaining the benefits and gaining consent from my members
Recruitment – - Understand the recruitments for new members to join TradePoint and implement these during recruitment - Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up – - Create a clear, tidy and simple shopping journey for my members- Consistently operate to the current trading and POS plan
Service – - Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs - Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, between Monday-Sunday, 7:00am-10:00pm, exact days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
Are you a results-driven professional ready to elevate your career in the fire and security industry? At Onyx Fire & Security Ltd, we're on the hunt for a dedicated Business Development Manager who's eager to drive growth, secure new business, and build strong client relationships within a dynamic and supportive environment. Join us on an exciting growth journey! Explore our vibrant team, competitive rewards, and exceptional opportunities for professional development.As our Business Development Manager, you'll play a pivotal role in advancing Onyx's market presence, helping us reach an ambitious annual revenue target of £11M for 2025. You'll work closely with internal teams to develop tailored fire safety solutions for our clients, ensuring Onyx continues to stand out in the industry.This role is perfect for a proactive, strategic thinker with a background in fire safety or similar technical fields. Bring your expertise and passion for relationship building to help expand our client base and deliver outstanding fire safety solutions across commercial, industrial, and governmental sectors.Responsibilities:
Identify and pursue new business opportunities to expand Onyx's customer base.Develop and execute strategies that drive sales growth and meet revenue targets.Build and maintain strong relationships with key clients across commercial, industrial, and governmental sectors.Serve as a trusted advisor, offering tailored fire and security solutions to meet client needs.Create and present compelling proposals to secure new contracts, aligned with both client goals and company capabilities.Stay informed on industry trends and competitors to strategically position Onyx in the market.Partner with marketing and technical teams to ensure seamless project delivery.Maintain a robust sales pipeline and report regularly on progress and insights.
Skills & Qualifications:
Education: Bachelor's in Business, Marketing, Engineering, or related field (MBA a plus).Experience: Minimum of 5 years in business development or sales, ideally in fire and security or a technical field.Technical Knowledge: Understanding of fire and security products like CCTV, access control, and intrusion detection systems.Sales Skills: Proven track record in achieving sales targets; strong negotiation and presentation abilities.Communication Skills: Excellent communicator, capable of clarifying complex solutions.Analytical & Organizational Skills: Skilled at analyzing trends and managing multiple projects.
Why Choose Onyx Fire & Security?
Company CarUncapped Bonus schemeClient Entertaining Events - Wembley, F1, AscotAuto-enrol pension schemeCompany Social EventsAmazon gift voucher for birthdayGreat working environment and lively TeamOpportunity to work in a dynamic fast growing Company
About Us & Core ValuesAt Onyx, we have a clear purpose for our clients: "Protecting people, property & reputation."Onyx Fire & Security provides fire safety solutions for a wide range of business sectors across the UK. Established over 15 years ago, Onyx Fire & Security are proud to be among the UK's leading fire safety companies.Teamwork and Respect
Give time to your colleaguesShare your knowledgeBe patient & considerate
Customer Driven
The customer comes firstUnderstand your customerDo more - Go the extra mile
Can Do Attitude
Be confidentEvery problem has a solutionNo excuses
Ready to build a successful future with us? Apply today and ignite your career with Onyx Fire & Security!....Read more...
Support with recruitment administration such as advertising vacancies for paid and unpaid roles in line with organisational recruitment procedures
Support the processing of pre-employment checks including requesting references, checking right to work documents and DBS ID documents
Assist in the preparation and issue of offer letters and welcome emails to new starters
Support with the creation and issuing of contractual change letters & contracts of employment from templates
Record and update employee information in the HR system
Ongoing maintenance of personnel records and files
Work with the HR Advisor to undertake regular HR audits to ensure the HR system is always accurate
Establish good working relationships with people managers across the organisation and actively promote the HR function
Maintain a high level of confidentiality at all times regarding organisational and employee information and adhere to data protection legislation
Answer the telephone and deal with queries in a professional and timely manner
Monitor and respond to email enquiries from the central HR and Volunteer inboxes, escalating matters where required
Assist with any other related administration tasks relating to HR projects as required
Supporting the wider HR Team when required
Participate in project work as required
Willing to undertaken minutes at meetings including individual and group minutes
Training:An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.Training Outcome:Possible progression onto further employment within the business and onto higher apprenticeships.Employer Description:Compton Care provide high quality, accessible care and support. For over 40 years we have been providing specialist palliative and end of life care to patients, and support for their families, helping them to navigate every aspect of living with a life limiting condition.
Our specialist care, whether delivered at our purpose-built facilities or at home is tailored to individual needs. As well as providing high quality clinical care, Compton Care also offers a wide range of enhanced care services including psychological therapies, social care, respite and complementary therapies.Working Hours :9am-5pm
Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Regional Sales Representative
Our client, a leading provider of data and information services to the automotive industry, is part of a global organisation with a history of success in the automotive aftermarket. The Regional Sales / Field Sales Executive forms part of their successful sales team located in the UK. Building on double digit growth over the last 12 months, they offer a diverse working culture that rewards achievement and pride themselves on going the extra mile.
As Regional Sales Representative, you will support increasing market share in the UK, selling directly to garages and workshops in the East of England. This role requires a candidate with a background in the automotive aftermarket. In return, you’ll receive a competitive salary and commission, fully expensed car as well as the opportunity to qualify for rewards and recognition programs.
What’s in it for you?
Salary: Basic salary £40-45k + Commission, OTE uncapped
Perks: Laptop + Phone + Car + 28 days holiday + pension
Work Arrangements: Field based, travelling throughout the East of England
Ideal Locations: Norwich, Bury St Edmunds, Ipswich, Colchester, Maidstone, Sittingbourne, Ashford, Tonbridge, Sevenoaks, Rochester, Sittingbourne, Chelmsford, Harlow, Braintree.
What you’ll need:
Proven, successful experience in a direct / field sales role is essential.
Previous knowledge or experience of the automotive aftermarket is preferred.
A knowledge of diagnostic tools or automotive technology products is highly advantageous –other service, maintenance and repair or bodyshop sales experience is also welcomed.
Comfortable doing product demonstrations with a laptop and experience of Microsoft Office.
Happy to work on your own initiative for most of the week; be a self-starter with a passion for sales and achieving and exceeding sales targets.
What you’ll be doing:
Sales is the primary focus of this role – planning, managing and implementing sales activities.
Become an essential and active member of the UK team, focussing on individual and team targets, utilising a well-defined sales process, CRM software, regular training and on-going coaching.
Manage your sales pipeline following up on leads generated by the Marketing team, generating your own leads by visiting garages and workshops in your sales territory.
Conduct product demonstrations and manage the sales process from trial period to sign-up.
Maintain accurate customer records on the company database (MS Dynamics).
Attend automotive industry events and trade shows from time to time, using your product knowledge and understanding of the vehicle repair industry to engage with customers.
Work effectively with the wider sales team, marketing, customer support and order processing, acting as a customer advisor and communicating product feedback.
Participate in team events such as regular team meetings, sales contests and programs, training and hands-on coaching workshops.
Apply now!
If you’re a dynamic, driven sales professional looking to thrive in a forward-thinking global organisation that rewards success, apply now for the regional sales opportunity!
Send your CV to Kayleigh Bradley or call for a confidential chat on 07908 893621.
Job Ref 4167KB
Regional Sales Representative
Glen Callum Associates are international recruiters specializing in supporting the automotive aftermarket.....Read more...
Regional Sales Representative
Our client, a leading provider of data and information services to the automotive industry, is part of a global organisation with a history of success in the automotive aftermarket. The Regional Sales / Field Sales Executive forms part of their successful sales team located in the UK. Building on double digit growth over the last 12 months, they offer a diverse working culture that rewards achievement and pride themselves on going the extra mile.
As Regional Sales Representative, you will support increasing market share in the UK, selling directly to garages and workshops in the East of England. This role requires a candidate with a background in the automotive aftermarket. In return, you’ll receive a competitive salary and commission, fully expensed car as well as the opportunity to qualify for rewards and recognition programs.
What’s in it for you?
Salary: Basic salary £40-45k + Commission, OTE uncapped
Perks: Laptop + Phone + Car + 28 days holiday + pension
Work Arrangements: Field based, travelling throughout the East of England
Ideal Locations: Norwich, Bury St Edmunds, Ipswich, Colchester, Maidstone, Sittingbourne, Ashford, Tonbridge, Sevenoaks, Rochester, Sittingbourne, Chelmsford, Harlow, Braintree.
What you’ll need:
Proven, successful experience in a direct / field sales role is essential.
Previous knowledge or experience of the automotive aftermarket is preferred.
A knowledge of diagnostic tools or automotive technology products is highly advantageous –other service, maintenance and repair or bodyshop sales experience is also welcomed.
Comfortable doing product demonstrations with a laptop and experience of Microsoft Office.
Happy to work on your own initiative for most of the week; be a self-starter with a passion for sales and achieving and exceeding sales targets.
What you’ll be doing:
Sales is the primary focus of this role – planning, managing and implementing sales activities.
Become an essential and active member of the UK team, focussing on individual and team targets, utilising a well-defined sales process, CRM software, regular training and on-going coaching.
Manage your sales pipeline following up on leads generated by the Marketing team, generating your own leads by visiting garages and workshops in your sales territory.
Conduct product demonstrations and manage the sales process from trial period to sign-up.
Maintain accurate customer records on the company database (MS Dynamics).
Attend automotive industry events and trade shows from time to time, using your product knowledge and understanding of the vehicle repair industry to engage with customers.
Work effectively with the wider sales team, marketing, customer support and order processing, acting as a customer advisor and communicating product feedback.
Participate in team events such as regular team meetings, sales contests and programs, training and hands-on coaching workshops.
Apply now!
If you’re a dynamic, driven sales professional looking to thrive in a forward-thinking global organisation that rewards success, apply now for the regional sales opportunity!
Send your CV to Kayleigh Bradley or call for a confidential chat on 07908 893621.
Job Ref 4167KB
Regional Sales Representative
Glen Callum Associates are international recruiters specializing in supporting the automotive aftermarket.....Read more...
Regional Sales Representative
Our client, a leading provider of data and information services to the automotive industry, is part of a global organisation with a history of success in the automotive aftermarket. The Regional Sales / Field Sales Executive forms part of their successful sales team located in the UK. Building on double digit growth over the last 12 months, they offer a diverse working culture that rewards achievement and pride themselves on going the extra mile.
As Regional Sales Representative, you will support increasing market share in the UK, selling directly to garages and workshops in the East of England. This role requires a candidate with a background in the automotive aftermarket. In return, you’ll receive a competitive salary and commission, fully expensed car as well as the opportunity to qualify for rewards and recognition programs.
What’s in it for you?
Salary: Basic salary £40-45k + Commission, OTE uncapped
Perks: Laptop + Phone + Car + 28 days holiday + pension
Work Arrangements: Field based, travelling throughout the East of England
Ideal Locations: Norwich, Bury St Edmunds, Ipswich, Colchester, Maidstone, Sittingbourne, Ashford, Tonbridge, Sevenoaks, Rochester, Sittingbourne, Chelmsford, Harlow, Braintree.
What you’ll need:
Proven, successful experience in a direct / field sales role is essential.
Previous knowledge or experience of the automotive aftermarket is preferred.
A knowledge of diagnostic tools or automotive technology products is highly advantageous –other service, maintenance and repair or bodyshop sales experience is also welcomed.
Comfortable doing product demonstrations with a laptop and experience of Microsoft Office
Happy to work on your own initiative for most of the week; be a self-starter with a passion for sales and achieving and exceeding sales targets.
What you’ll be doing:
Sales is the primary focus of this role – planning, managing and implementing sales activities.
Become an essential and active member of the UK team, focussing on individual and team targets, utilising a well-defined sales process, CRM software, regular training and on-going coaching.
Manage your sales pipeline following up on leads generated by the Marketing team, generating your own leads by visiting garages and workshops in your sales territory.
Conduct product demonstrations and manage the sales process from trial period to sign-up.
Maintain accurate customer records on the company database (MS Dynamics).
Attend automotive industry events and trade shows from time to time, using your product knowledge and understanding of the vehicle repair industry to engage with customers.
Work effectively with the wider sales team, marketing, customer support and order processing, acting as a customer advisor and communicating product feedback.
Participate in team events such as regular team meetings, sales contests and programs, training and hands-on coaching workshops.
Apply now!
If you’re a dynamic, driven sales professional looking to thrive in a forward-thinking global organisation that rewards success, apply now for the regional sales opportunity!
Send your CV to Kayleigh Bradley or call for a confidential chat on 07908 893621.
Job Ref 4167KB
Regional Sales Representative
Glen Callum Associates are international recruiters specializing in supporting the automotive aftermarket.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work:
Managing creditor communications is the principal responsibility of a Creditor Liaison Advisor, advisors will interact directly with all creditors
Management of all inbound and outbound telephony activity and tasks
Daily activity will include:
Effectively managing all outbound calls out of the department, either taking the action to service and resolve the creditors enquiry or by setting a task and following up the action
Accurately updating debts managed under plans, inputting data received from creditors (letters, emails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained
Proactivity contacting creditors where required to ensure the best outcome is received for the consumer
Effectively questioning and challenging any declined offers, interest where not frozen, further collections activity, to ensure that the core product is being managed to a high quality and meets the consumers' expectations
Negotiating with the creditor to reach a fair outcome for the consumer
Notes should be clear and concise with any follow-up actions being completed accordingly ensure all follow-up work is completed where the consumer should be notified of any changes
Remaining positive, polite, and professional to preserve the ongoing image and integrity of the business
Building on creditor relations by professionalism and promoting in-house systems to create further efficiencies
Meeting all compliance requirements
Give correct and best advice following MPG processes and procedures along with all regulatory requirements
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Business Administrator Level 3 Apprenticeship Standard Off-the-job training will include the support of a fully qualified Total People Learning Coach.
Training will take place in the form of live, interactive webinars and an online system called Onefile will be used to complete all necessary assignments.
There will be a final examination. Employer Description:MoneyPlus Advice has been providing debt advice for over 25 years and has helped hundreds of thousands of people. As the largest commercial provider of regulated debt advice in the UK, our experience means your experience will always be a positive one.Working Hours :Monday to Friday - hours will be either 8.00am - 4.00pm or 9.00am - 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working....Read more...
Role Overview As a Tax Trainee or Apprentice, you will gain hands-on experience across our corporate and personal tax departments. Working closely with our tax managers and senior team members, you’ll develop valuable skills and knowledge while working towards a formal tax qualification. Key Responsibilities Assist in the preparation of personal tax returns and provide support for corporate tax tasks. Manage a personal tax client portfolio over time and learn new skills with senior mentors. Help achieve the team’s objectives of client service excellence and growth. Utilise initiative and responsibility in producing high-quality, accurate work. Training:Professional Accounting Taxation Technician Apprenticeship Level 4 - ATT A key role within any accountancy and finance function, individuals undertaking this apprenticeship will hone their ability to create, verify and review accurate and timely financial information. This apprenticeship can suit a variety of financial functions as there are a range of qualifications available to suit your organisation. The ATT qualification gives you the knowledge and practical skills to work in tax compliance. After qualifying, you can progress onto CTA and become a chartered tax advisor. The ATT syllabus follows a modular structure, which consists of two core certificate papers and four optional certificate papers, allowing you to specialise in your own area of interest or expertise. You must also complete three computer-based exams (Law, Professional Responsibilities & Ethics and Accounting). Compulsory units include: Personal Taxation (PT) Business Taxation (BT)
Optional units include:
Business Compliance (BC)
Corporate Taxation (CT)
Inheritance Tax, Trusts & Estates (IHTTE)
Value Added Tax (VAT)
You will also be required to complete an End Point Assessment (EPA), which will include a role simulation exam and portfolio with reflective statement
Training will be provided by attending either face-to-face classroom-based lessons or Live Online. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:For the right candidates there would be progression opportunities to further qualifications, and/or progression to Senior/Assistant Manager over time. .Employer Description:At Plus Accounting, we believe that our team is the heart of our success, playing a vital role in achieving our company’s goals. We are committed to building a culture where every individual thrives, ensuring we attract and retain talented professionals who share our values. As a certified B Corp, our commitment goes beyond compliance and performance — we prioritise people, the planet, and sustainable growth. Working Hours :0900 - 1700 Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Job Title: Health, Safety, and Wellbeing Administrator Location: Horndean, Portsmouth (2 days per week on-site) Salary: £12.83 PAYE / £16.60 Umbrella Contract: Temporary, 9 months Hours: Full-time
About the Role We are looking for an enthusiastic Administrator to join our Health, Safety, and Wellbeing team for a 9-month period. This is a great opportunity to contribute to a motivated and supportive team environment, where you’ll play an important role in supporting various health and safety functions. Your tasks will range from assisting with projects and managing the Health and Safety helpdesk to organizing health surveillance appointments and liaising with our Occupational Health Provider. You will also support our Eye Care Voucher programme and manage non-complex accident and incident reports. We’ll provide you with the training and support needed to succeed in this role, working in a friendly and encouraging environment. Key Duties and Responsibilities
Project Support: Collaborate on health and safety projects, contributing to ongoing team initiatives.
Health Surveillance: Organize and schedule health appointments, ensuring timely and efficient management of our health surveillance program.
Helpdesk Management: Manage the Health and Safety helpdesk, addressing routine inquiries and providing administrative support.
Eye Care Program: Support the administration of our Eye Care Voucher programme, liaising with team members as required.
Incident Management: Handle non-complex accident and incident reports, following up as needed.
About You If you’re a people person, have a good working knowledge of Microsoft applications, a willingness to learn, and the ability to work independently, we would love to hear from you. Your work will require a commitment to delivering excellent service, supporting both team members and external contacts. Key Requirements:
Strong interpersonal skills and customer-focused attitude
Competency with Microsoft applications and other database systems
Ability to work on your own initiative while being part of a collaborative team
Willingness to work on-site in Horndean two days a week, midweek, to collaborate directly with our Health Advisor and Admin Assistant (specific days can be discussed at the interview stage)
Who We Are Abri is one of the UK’s largest housing providers, managing over 50,000 homes and serving 114,000 customers across 36 local authorities. We’re committed to delivering safe, sustainable, and high-quality homes, and we’re deeply invested in supporting the communities we serve. With plans to invest £689 million in building safety and energy efficiency, and deliver 10,000 affordable homes by 2030, we’re driven by a mission to create communities where everyone can thrive. Our regional approach allows us to deliver services tailored to local needs, connecting closely with customers and partners alike.....Read more...
Description:
We are seeking a proactive and compassionate Social Care Advisor to join a well established Social Care team at Wirral Council. This essential role involves handling inquiries from the public and partner agencies, offering advice and signposting to services that support child welfare. You will be the first point of contact for those raising concerns and will work closely with colleagues to ensure that callers receive the information and support they need.
£14.40 LTD per hour inclusive of holiday pay
3 month initial contract with p[ossibility of extension after this
Responsibilities:
Professionally handle phone calls from the public and partner agencies, addressing concerns about child welfare.
Provide informed advice and signpost to services outside of social care, where appropriate.
Record incoming information accurately in the Early Help Module/Liquidlogic database, ensuring a smooth decision-making process.
Identify high-risk inquiries and ensure they reach the appropriate qualified social worker immediately.
Support the team by responding to routine and complex inquiries regarding children and families in line with policies and thresholds.
Maintain confidentiality and a professional image of the service in all communications.
Participate in team meetings, training, and ongoing supervision to ensure high standards and continuous professional development.
Requirements:
Qualifications: NVQ Level 3 in a relevant field or equivalent literacy and numeracy skills.
Skills and Knowledge:
Strong communication and interpersonal skills with an understanding of confidentiality requirements.
Ability to remain calm and assess information quickly to determine the best course of action.
Familiarity with child services, early help, and safeguarding.
Proficient in data entry and telephone-based communication.
Ability to work as part of a team and manage challenging situations.
Experience:
Experience in a busy team environment, particularly with client information systems.
Proven ability to interface effectively over the phone with professionals, agencies, and the public.
Desirable:
NVQ Level 3 in Customer Care/Business Administration, child protection/safeguarding training, or experience working with vulnerable individuals.
Apply NowIf you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.ukIf this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.The benefits of working with SCS:
A specialist dedicated Social Work consultant offering single point of contact.
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast-track online services free of charge.
....Read more...
We are looking for a friendly, reliable and organised person, who will support our admin function. Daily activities will include:
Major objectives:
To ensure that allocated administrative, finance and clerical records and systems are maintained accurately and kept up to date.
To ensure that callers and visitors to the school are dealt with in a friendly and courteous manner and that they or their queries are directed to the appropriate member of staff.
To ensure accuracy and confidentiality in dealing with requests and maintaining records.
To ensure that all forms received are complete, accurate and processed correctly.
To ensure that the school’s standards of customer care are achieved.
To comply with the appropriate Government, Local Authority (LA) and the School's policies, procedures and systems.
To follow the requisite procedures and legislation regarding confidential information, e.g. the Data Protection Act.
To be proactive in the implementation of the School’s and LA’s Equal Opportunities policy, Health & Safety regulations and Environment Protection policies.
Helps visitors and callers regarding procedures, forms etc.
Compiles basic written communications, reports, letters.
Arranges transport for school activities/visits.
Answers telephone and face to face enquiries when covering reception.
Takes messages or re-directs to the appropriate person.
Deals with pupils who are sick until they are collected by parents/carers.
Provides appropriate advice to visitors and callers on known school policy or procedures, assisting with forms etc.
Carries out security checks on all school visitors and issuing badges.
Informs parents/carers/professionals/services of meetings/events.
Liaises with support services (school nurse, dentist, therapist etc) to arrange appointments.
To answer enquiries from callers and visitors and to signpost.
To provide basic admin' support e.g: filing, photocopying, word processing, dealing with the post etc.
To ensure that any named lost property is returned to the owner.
To compile basic written communications, reports, letters, etc.
To help pupils with their needs, listening to concerns, being helpful and approachable.
Training:You will get training from our own staff as well as from the apprenticeship provider. All training will take place at the school and some tutorials will be remote and virtual. We will ensure you get protected time to study and receive plenty of feedback on your work and studies. You will have one to one coaching every 3-4 weeks from the training provider. At the end of the apprenticeship, you will achieve the level 3 Business Administrator Apprenticeship qualification. Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C or equivalent qualifications.Training Outcome:Completing the apprenticeship could potentially lead to career advancement within the educational sector, including roles such as receptionist or administrator or pursuing further qualifications to become a qualified school business manager, HR advisor or bursar.Employer Description:Currently 420 children attend Rolleston Primary School, aged between 4 and 11. As a school we work hard to ensure the highest possible education for every child that comes through our doors. We are determined to expand opportunities for each individual whilst recognising their own unique talents and abilities. The environment and creative curriculum we offer encourages expression, courage and determination.
https://www.rolleston.leicester.sch.uk/Working Hours :This apprenticeship is for 32.5 hours per week, Monday to Friday 39 weeks of the year. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Committed to learning,Good with children....Read more...
The People, Culture and Inclusion (PCI) Department
The People team is part of the PCI department, and at the centre of the Barbican, providing colleague support, and guidance to Departments across the centre, ensuring they have the capabilities they need to deliver our programmes and audience experience.
The People team fosters an inclusive and supportive culture where staff are encouraged to achieve their full potential enabling the Barbican to deliver world-class arts and learning.
Our team works across the Barbican providing advice and support ranging from recruitment, training and development to employee relations. The City of London provides a framework for our policies, and we also work with them on the Corporations’ People Strategy, encompassing several programmes of work.
Purpose of Post
The Apprentice People Officer will be a key member of the People team. They will provide support to the People team by assisting with routine HR processes, queries, administration and managing the HR mailboxes. Reporting to the Senior People Adviser, the post holder will work closely with the People Officers, People Advisers and the Payroll team to ensure that administrative HR processes and Payroll are carried out efficiently and in a timely manner. They will develop essential skills in customer service, office administration and HR knowledge.
Main Duties:
To support the People team handling routine day to day queries; working on a range of HR processes, using HR systems to record employment data; maintaining the HR mailboxes, responding to routine queries or allocating emails and cases where appropriate
To maintain a good working knowledge of HR activities within the team, focusing on the administration function, and establishing and maintaining good relationships with employees, Barbican departments and City of London departments
To work closely with the People Officers and the Payroll team to ensure that Payroll and HR processes are carried out efficiently.
To provide administrative support on HR & Departmental projects as allocated by the Senior People Advisor
To deliver excellent customer service on a range of HR queries providing solutions, advice and support primarily to managers
To support the capability of managers in HR matters, improving their ability to handle repeated situations themselves where appropriate
To deal with queries in a timely and efficient manner, escalating any relevant matters to the People Officer or People Adviser as required
To support the management of recruitment processes and recruitment administration
To assist in maintaining and updating organisational charts on a monthly basis and any other databases or spreadsheets monitoring staff changes
To assist in maintaining the HR intranet site for the Barbican Centre and ensure all information is current and accurate
To support the payroll team in their weekly processing of Casuals, unsocial hours and overtime payments, and complete payroll runs independently on an ad hoc basis where needed
To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
To undertake any other duties that may reasonably be requested appropriate to the grade
Training:
You will be supported to achieve the HR Support Level 3 Apprenticeship
Theoretical training will be monthly with the support of the training provider
Practical training and support will be given in the workplace allowing you to embed your learning in the working environment
You will receive hours 6 per week to support with your apprenticeship studies
Training Outcome:
On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available
Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation
Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday - Friday 9.30am - 5.30pm ( with some flexibility required to support business needs)
45 min break for lunchSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
As a Solutions Architect Apprentice, you’ll play a pivotal role in bridging the gap between business needs and technical solutions. You’ll also leverage your architectural design proficiency, systems integration know-how, and command cutting-edge technologies to streamline deployments and drive adaptability across IT landscapes. You’ll also serve as a catalyst for innovation, optimising workflows, enhancing security, and fostering a culture of efficiency.
A day in the life can involve:
Collaborating with cross-functional teams
Being the internal voice of the customer, sharing their needs and wants to inform technical roadmaps
Participate in the creation and sharing of best practices
Build technical relationships with customers and operate as their trusted advisor
Supporting and leading projects, having the opportunity to innovate and simplify from Day 1
We welcome individuals from all backgrounds who are adaptable with a passion for problem-solving and a strong desire to learn and grow. First and foremost, you must have the ability to dissect complex problems into manageable, actionable components. Your critical thinking skills should empower you to thoroughly research, analyse, and evaluate different options, enabling you to craft innovative, tailored solutions. Exceptional communication and collaboration abilities are also essential as you’ll need to demonstrate an aptitude for explaining technical concepts to diverse stakeholders in a clear, compelling manner. Your experience working effectively within team-based environments will be invaluable as you coordinate with cross-functional experts to implement comprehensive IT solutions. Complementing your technical know-how, robust time management and organisational skills is a must. You must be able to prioritise tasks, manage competing deadlines, and work independently with a proactive, self-starting attitude.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the BSc (Hons) Digital and Technology Solutions (IT Pathway) degree. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.
You will build your skills over a 42-month period, starting in September. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases. Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types. This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software. Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital. The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products. Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs.
** This is a remote position **
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes. Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type. For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting. Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations. Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements. Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services. They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end. This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting.
OTHER REQUIRED DUTIES:
Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary
OTHER SKILLS AND ABILITIES:
Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCA
The salary range for applicants in this position generally ranges between $55,000 and $65,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
