The Apprentice Administration Apprentice will play a critical part in the smooth and efficient running of designate offices. Working alongside Site Co-Ordinator’s and or Assistant Employment Advisors, the apprentice Admin Assistant will provide consistent, courteous support for our office teams. They will oversee a variety of administrative and clerical activities including finance duties.
This role is suitable for someone starting their office-based career. Training will be provided through classroom and on-the-job learning.
Greeting office visitors and signposting them to appropriate people or designated areas.
Undertake basic office tasks, such as filing, preparing meeting/training areas and presentation materials, delivering mail and data entry.
Handle inbound/outbound phone calls and respond to other message types as required (email, SMS, etc).
Coordinating schedules and managing calendars.
Supporting onboarding of participants onto programme.
Entering and updating company, employee, and client records.
Ordering, storing, and distributing office supplies and maintaining, repairing, or replacing office equipment.
Directing, reviewing, and optimising office operations to increase accuracy, productivity, and efficiency and reduce costs.
Managing the office petty cash including distributing travel costs, scanning receipts and completing finance returns.
Supporting the office with any other admin duties as required.
Training:On the job training delivered by the employer.Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.Allocation of an apprenticeship delivery coach who will carry out regular training.Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6 hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:An apprentice Customer Support Advisor could look at opportunities to progress into a Site coordinator or Assistant Employment Advisor position and then eventually progress into an Employment Advisor position.Employer Description:Seetec is an employee-owned company delivering services - across the employment, skills and rehabilitation sectors – that unlock people’s social and economic potential by helping them into work, develop new skills or turn away from crime.
Changing people’s lives for the better in the businesses and communities we serve is the driving force behind our services and the motivation for our exceptional delivery standards.
We have significantly grown and evolved from our original not for profit roots in 1984, but throughout our history our commitment to delivering social value has remained at the heart of our culture. Our colleagues – across offices in the UK and Ireland – are dedicated to improving the lives of thousands of people every year by identifying and delivering the support they need to be more skilled, productive and prosperous.
Our foundation is the strength of our people and their expertise, insight and determination to change the lives of those they support. It was therefore a logical step at the beginning of 2020 to put our future in the hands of our colleagues and become majority employee owned. We are now one of the largest employee-owned businesses in the UK where every employee is a stakeholder in our collective success.
We are a Disability Confident Leader and B-Corp certified, which means we meet rigorous standards on transparency and delivering social value in the places where we work. Seetec holds Investors in People and Investors in Wellbeing Gold status.
With people at the heart of every one of our services, we are driven by our overarching aim to empower lives and improve communities. Our commitment to providing effective and innovative service delivery enables us to have a positive impact on people’s lives and improve communities.Working Hours :Monday to Thursday between 8.30am – 5pm. Friday 8.30am – 4.30pm. 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Willingness to learn,Ability to work to deadlines,Professional & Confident....Read more...
The Apprentice Administration Apprentice will play a critical part in the smooth and efficient running of designate offices. Working alongside Site Co-Ordinator’s and or Assistant Employment Advisors the apprentice Admin Assistant will provide consistent, courteous support for our office teams. They will oversee a variety of administrative and clerical activities including finance duties.
This role is suitable for someone starting their office-based career. Training will be provided through classroom and on-the-job learning.
Greeting office visitors and signposting them to appropriate people or designated areas.
Undertake basic office tasks, such as filing, preparing meeting/training areas and presentation materials, delivering mail and data entry
Handle inbound/outbound phone calls and respond to other message types as required (email, SMS, etc).
Coordinating schedules and managing calendars.
Supporting onboarding of participants onto programme
Entering and updating company, employee, and client records.
Ordering, storing, and distributing office supplies and maintaining, repairing, or replacing office equipment.
Directing, reviewing, and optimising office operations to increase accuracy, productivity, and efficiency and reduce costs.
Managing the office petty cash including distributing travel costs, scanning receipts and completing finance returns.
Supporting the office with any other admin duties as required.
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:An apprentice Customer Support Advisor could look at opportunities to progress into a Site coordinator or Assistant Employment Advisor position and then eventually progress into an Employment Advisor position.Employer Description:Seetec is an employee-owned company delivering services - across the employment, skills and rehabilitation sectors – that unlock people’s social and economic potential by helping them into work, develop new skills or turn away from crime.
Changing people’s lives for the better in the businesses and communities we serve is the driving force behind our services and the motivation for our exceptional delivery standards.
We have significantly grown and evolved from our original not for profit roots in 1984, but throughout our history our commitment to delivering social value has remained at the heart of our culture. Our colleagues – across offices in the UK and Ireland – are dedicated to improving the lives of thousands of people every year by identifying and delivering the support they need to be more skilled, productive and prosperous.
Our foundation is the strength of our people and their expertise, insight and determination to change the lives of those they support. It was therefore a logical step at the beginning of 2020 to put our future in the hands of our colleagues and become majority employee owned. We are now one of the largest employee-owned businesses in the UK where every employee is a stakeholder in our collective success.
We are a Disability Confident Leader and B-Corp certified, which means we meet rigorous standards on transparency and delivering social value in the places where we work. Seetec holds Investors in People and Investors in Wellbeing Gold status.
With people at the heart of every one of our services, we are driven by our overarching aim to empower lives and improve communities. Our commitment to providing effective and innovative service delivery enables us to have a positive impact on people’s lives and improve communities.Working Hours :Monday to Thursday 8.30am – 5pm
Friday 8.30am – 4.30pm
1 hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Willingness to learn,Ability to work to deadlines,Professional & Confident....Read more...
Daily duties:
Dealing with customer requirements for services and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction.
Dealing with and planning all sales and service enquiries.
Managing the allocation and handover of customer's new and service vehicles.
Liaising with our workshop team to ensure timely completion of customer vehicles.
You will be required to upsell, making customers aware of the various additional accessories available as well as the service/ warranty plans.
Requirements of the After Sales Operative:
Previous Sales/Service Advisor experience within the automotive industry is preferred.
Prepared to attend Honda Dealer training courses
Diary management.
Training:
Project Manager Level 4 Qualification.
At least 6 hours of your working hours will be spent training or studying.
English and Maths functional skills, unless already obtained.
End Point Assessment preparation.
Training Outcome:Potential for full time employment. Employer Description:We are one of the Britain's longest established and most respected retailers of quadbikes. We are a main dealer for Honda ATVs as well as selling quality second hand quads. We also offer servicing, repairs and maintenance either here at our workshop or on site.Working Hours :Monday - Friday.
Between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Physical fitness,Use of initiative,Telephone Skills....Read more...
An opportunity has arisen for a Car Sales Executive to join a well-established car dealership offering excellent benefits. This full time on-site role offers basic salary of £20,000 - £25,000 and potential to earn OTE £100,000.
We are searching for a driven and well-organised Prestige Vehicle Car Sales Executive who will play a pivotal role in our sales team. In this role as Car Sales Executive, you will be responsible for selling high-end vehicles from leading brands such as Mercedes-Benz, Bentley, BMW, Audi, Jaguar Land Rover, Porsche, Rolls-Royce, and Tesla.
This position offers an incredible opportunity to work with a portfolio of prestigious vehicles while developing strong customer relationships. With guaranteed commission during your initial training and uncapped OTE, this role offers significant earning potential for the right candidate.
You will be responsible for:
? Sell prestige vehicles and associated products in accordance with dealership policies and industry regulations
? Conduct customer appointments, offering a seamless and professional experience
? Respond promptly to inbound enquiries via email, phone, and in-person
? Guide, educate, and inform customers on vehicle stock, products, and financing options
? Conduct vehicle demonstrations and test drives
? Maintain an in-depth knowledge of the vehicles, their features, specifications, and financing options
? Negotiate sales deals, handle all necessary paperwork, and ensure smooth transaction completion
? Manage all aspects of vehicle orders, preparation, and delivery, ensuring customer satisfaction
What We're Looking For:
? Previously worked as a Car Sales Executive, Sales Advisor, Sales Consultant or in a similar role.
? Minimum 1 year of sales experience
? Must be over 23 (due to insurance regulations)
? Professional appearance and a confident, persuasive approach
? Excellent verbal communication, negotiation, and customer service skills
? Strong knowledge of the a....Read more...
Sales Advisor – Dover AreaPermanent | Full-Time and Part-Time Vacancies Salary: Full Time - £22,145 + Commission + Bonus Part- Time £11,500 + Commission + Bonus***Own transport preferred due to location***Join a Respected Company – No Weekends or Bank Holiday Working!Are you an energetic and positive individual looking for a rewarding career? Do you want to work for a well-established, stable company that offers full training and ongoing support to help you become a professional Sales Advisor?If working with a friendly, supportive team that motivates you to reach your full potential and build a secure future sound like your ideal job, then look no further!We are recruiting Sales Advisors for Full-Time & Part-Time roles to join a thriving company in the Dover area.Hours:• Full-Time: 08:45 – 17:15• Part-Time: 13:15 – 17:15(Monday to Friday only – enjoy your weekends off!)What We’re Looking For: We need enthusiastic, passionate individuals with a can-do attitude, who are eager to learn and deliver an efficient and positive customer experience. Multitasking and building your own customer base are key aspects of the role, and you’ll have the support of an experienced team leader to guide you.Your primary role will involve contacting prospective businesses to offer a comprehensive range of fuel procurement solutions for their vehicles.About the Company:Trading since 1983, this company has built strong partnerships with leading fuel providers, including BP, Shell, Esso, Texaco, and Keyfuels, and sells over 1 million litres of fuel on their behalf every week.Benefits:• Competitive salary with monthly and quarterly commission and bonuses• Discounted Diesel• Reduced MOT & Service rates• Free secure onsite parking• Regular financial incentives and quarterly big-ticket prize incentives worth up to £3000• Staff events and social evenings• Fuel Partner rewards points• Opportunities for training and developmentJoin a company that not only values your hard work but also helps you grow and achieve your career goals. Apply today and become part of a dynamic team that offers both professional success and work-life balance! Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
Sales Advisor – Dover AreaPermanent | Full-Time and Part-Time Vacancies Salary: Full Time - £22,145 + Commission + Bonus Part- Time £11,500 + Commission + Bonus***Own transport preferred due to location***Join a Respected Company – No Weekends or Bank Holiday Working!Are you an energetic and positive individual looking for a rewarding career? Do you want to work for a well-established, stable company that offers full training and ongoing support to help you become a professional Sales Advisor?If working with a friendly, supportive team that motivates you to reach your full potential and build a secure future sound like your ideal job, then look no further!We are recruiting Sales Advisors for Full-Time & Part-Time roles to join a thriving company in the Dover area.Hours:• Full-Time: 08:45 – 17:15• Part-Time: 13:15 – 17:15(Monday to Friday only – enjoy your weekends off!)What We’re Looking For: We need enthusiastic, passionate individuals with a can-do attitude, who are eager to learn and deliver an efficient and positive customer experience. Multitasking and building your own customer base are key aspects of the role, and you’ll have the support of an experienced team leader to guide you.Your primary role will involve contacting prospective businesses to offer a comprehensive range of fuel procurement solutions for their vehicles.About the Company:Trading since 1983, this company has built strong partnerships with leading fuel providers, including BP, Shell, Esso, Texaco, and Keyfuels, and sells over 1 million litres of fuel on their behalf every week.Benefits:• Competitive salary with monthly and quarterly commission and bonuses• Discounted Diesel• Reduced MOT & Service rates• Free secure onsite parking• Regular financial incentives and quarterly big-ticket prize incentives worth up to £3000• Staff events and social evenings• Fuel Partner rewards points• Opportunities for training and developmentJoin a company that not only values your hard work but also helps you grow and achieve your career goals. Apply today and become part of a dynamic team that offers both professional success and work-life balance! Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider. We are obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique. If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division. The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This work includes but is not limited to: Preparing and/or distributing marketing materials Inspection and evaluation of the property preparing roof drawings and sketches preparing scope of work documents preparing proposals attending sales calls pricing patch and repair jobs providing technical expertise attending meetings with the architect, contractor, and/or owner Inspections Monitoring Installations Trouble shooting problems arising during installation and during the lifecycle of the roof conducting diagnostic infrared scans of roofs preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required
The salary range for applicants in this position generally ranges between $55,000 and $70,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure. Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online!....Read more...
The day-to-day role includes:
Laying slabs and kerbs.
Drainage.
Concreting.
Setting out.
Constructing roads.
Training:You will be working towards a Level 2 Groundworker Apprenticeship Standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor.
You will be required to attend Cornwall College Camborne on a weekly basis as part of the apprenticeship training.Training Outcome:Potential to stay on within the company with progression opportunities.Employer Description:Morcom Construction are a Groundworks, Earthworks, Civil & Infrastructure contractor. The company was founded in 1995 and has grown steadily to become one of the largest groundwork contractors in the region. Employing approximately 90 operatives Morcom Construction Ltd has built a great reputation for quality, integrity, reliability and strong project management capabilities.Working Hours :Monday-Friday.
May include evenings and weekends.
16-18 year olds would be a maximum of an 8 hour shift and maximum 40 hours a week.
18+ range from 40-50 hours.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Hand skills....Read more...
A high end independent Opticians based in Oxted, Surrey are looking for an Optical Assistant to work 4 or 5 days a week.
Optical Assistant - Role
Beautiful, modern independent Opticians
Advanced practice with a focus on patient care and quality
Access to a wide range of designer frames
First point of contact for all patients
Meeting and greeting patients
Dispensing frames and lenses to all levels, including varifocals
Providing contact lens advice
Taking measurements and making any necessary adjustments
Booking appointments and dealing with admin
Ensuring excellent levels of customer service at all times
Between £25,000 to £27,000 (Pro rata if part time)
The role is to work 4 or 5 days a week including most Saturdays.
Opening hours from 9am to 5.30pm (3.30pm on a Sat)
20 days holiday plus bank holidays (pro rata if part time)
1 additional days holiday for birthdays.
Simply Health
Staff discounts – as well as family and friends
Optical Assistant - Requirements
Previous experience of working as an Optical Assistant, Optical Advisor or Dispensing Assistant
Able to dispense spectacles
Enjoy building relationships with clients
Excellent communication skills: clear verbal and written communication with active listening skills
Able to deliver superb customer service
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.
....Read more...
An opportunity has arisen for a skilled Legal Claims Handler to join a well-established law firm. This role offers excellent benefits and a competitive salary.
As a Legal Claims Handler, you will be the primary point of contact for prospective clients, using your legal expertise and customer service skills to assess and capture details of potential claims, ensuring a smooth onboarding experience.
You will be responsible for:
? Engage with potential clients via phone and in person, using legal knowledge to build rapport and gather essential claim details.
? Accurately document all preliminary claim information, enabling clear decision-making on claim progression.
? Prepare and review initial legal documents, advising clients if assistance is possible and explaining conditional fee arrangements as needed.
What We Are Looking For:
? Previously worked as a Legal Claims Handler, Legal Claims Advisor or in a similar role.
? Proven customer service experience with a strong ability to build rapport with clients.
? Legal background, with an analytical approach to understanding client needs and claim validity.
? Skilled in IT and typing, capable of maintaining accuracy in high-pressure environments.
This is an exceptional opportunity for a Legal Claims Handler to make a meaningful impact in a professional, client-centered environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defi....Read more...
An exciting opportunity has arisen for Receptionist to join an independent vehicle repair centre. This full-time role offers excellent benefits and a salary of £26,000.
The ideal candidate will have 3 - 5 years' experience in the accident repair industry or a similar fast-paced business environment.
As a Receptionist, you will be responsible for managing customer interactions, handling scheduling, and providing administrative support in a busy bodyshop.
You will be responsible for:
? Coordinate vehicle bookings, drop-offs, and pick-ups to ensure smooth operations.
? Handle customer and insurer inquiries, relaying information to the workshop team as required.
? Organise vehicle recoveries when necessary.
? Oversee administrative duties, such as processing invoices for parts purchases and repairs.
? Regularly update customers on the progress of their vehicle repairs.
What we are looking for:
? Previously worked as a Service receptionist, Service Administrator, Service Advisor, Service Adviser, Service Admin or in a similar role.
? Possess 3 to 5 years' experience in the accident repair industry or a similar fast-paced business environment.
? Strong understanding of motor vehicles and repair processes.
? Skilled in IT, with experience using Microsoft Office and BMS systems.
? Strong communication and organisationa skills.
Apply now for this exceptional Receptionist opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the po....Read more...
Job Title – Service Charge Advisor
Location – Sittingbourne ME9
Contract – Temp
Hours – 35
Role summary – Are you passionate about providing top-notch customer service and supporting communities? This exciting opportunity allows you to play a vital role in transforming service charge delivery for a well-established organization. Our client is looking for a candidate with excellent financial and communication skills, who is ready to contribute to their mission of delivering high-quality services.
Key Responsibilities:
Assist with the accurate calculation, construction, and issuance of service charge estimates and actuals, ensuring all legal and contractual obligations are met.
Provide outstanding customer support by addressing inquiries from service charge payers and proactively sharing relevant information and documentation.
Support the extraction of expenditure data and monitor service charge budgets for specific schemes.
Prepare and review invoices for external auditor certification.
Assist in process and system improvements, ensuring the accuracy of data across multiple systems.
Prepare documents for meetings with service charge payers and managing agents, providing clear and comprehensive information.
Requirements:
Strong customer service skills, with a focus on delivering satisfaction.
Excellent organizational skills, able to juggle multiple tasks and meet strict deadlines.
Proficient written and verbal communication abilities.
Financially literate, with excellent numerical skills.
Collaborative team player with a proactive approach to problem-solving and improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate Other additional duties to support priorities of the Customer Engagement Centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Worked in a similar environment Strong attention to detail and accuracy
This is a temporary up until the end of March 2025. working part time, 8:45 am to 13:45pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount. If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:
Parts Process Specialist
Parts Supervisor
Parts Manager
After Sales Manager
May lead to Sales Executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Patience....Read more...
An exciting opportunity has arisen for Receptionist to join an independent vehicle repair centre. This full-time role offers excellent benefits and a salary of £26,000.
The ideal candidate will have 3 - 5 years' experience in the accident repair industry or a similar fast-paced business environment.
As a Receptionist, you will be responsible for managing customer interactions, handling scheduling, and providing administrative support in a busy bodyshop.
You will be responsible for:
* Coordinate vehicle bookings, drop-offs, and pick-ups to ensure smooth operations.
* Handle customer and insurer inquiries, relaying information to the workshop team as required.
* Organise vehicle recoveries when necessary.
* Oversee administrative duties, such as processing invoices for parts purchases and repairs.
* Regularly update customers on the progress of their vehicle repairs.
What we are looking for:
* Previously worked as a Service receptionist, Service Administrator, Service Advisor, Service Adviser, Service Admin or in a similar role.
* Possess 3 to 5 years' experience in the accident repair industry or a similar fast-paced business environment.
* Strong understanding of motor vehicles and repair processes.
* Skilled in IT, with experience using Microsoft Office and BMS systems.
* Strong communication and organisationa skills.
Apply now for this exceptional Receptionist opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training:
Level 2 Retailer Apprenticeship Standard qualification
Functional Skills in maths and English, if required
Training schedule has yet to be agreed. Details will be made available at a later date
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer. Training Outcome:Once qualified, the right candidate can progress within the company.Employer Description:Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advancesWorking Hours :Monday - Friday, between the hours of 8.00am - 6.00pm.
Saturdays may be required on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for a skilled Legal Claims Handler to join a well-established law firm. This role offers excellent benefits and a competitive salary.
As a Legal Claims Handler, you will be the primary point of contact for prospective clients, using your legal expertise and customer service skills to assess and capture details of potential claims, ensuring a smooth onboarding experience.
You will be responsible for:
* Engage with potential clients via phone and in person, using legal knowledge to build rapport and gather essential claim details.
* Accurately document all preliminary claim information, enabling clear decision-making on claim progression.
* Prepare and review initial legal documents, advising clients if assistance is possible and explaining conditional fee arrangements as needed.
What We Are Looking For:
* Previously worked as a Legal Claims Handler, Legal Claims Advisor or in a similar role.
* Proven customer service experience with a strong ability to build rapport with clients.
* Legal background, with an analytical approach to understanding client needs and claim validity.
* Skilled in IT and typing, capable of maintaining accuracy in high-pressure environments.
This is an exceptional opportunity for a Legal Claims Handler to make a meaningful impact in a professional, client-centered environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training:
Level 2 Retailer Apprenticeship Standard
Functional Skills in maths and English (if required)
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with highly skilled professionals.
Residential training - All travel and accommodation costs are covered by the employer. Training Outcome:
Once qualified there is the opportunity for further advanced training and possiblly progression within the company.
Employer Description:Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advancesWorking Hours :Monday - Friday between the hours of 8.00am - 6.00pm.
Saturday's may be required on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAP Work Pattern: Flexible | Travel Required Our client is launching an important initiative to address the under-claimed Pension Credit in the area, running from October 2024 through March 2025. We are looking for two enthusiastic Customer Service Advisors to join this project and support local residents in making successful Pension Credit claims.Key Duties and Responsibilities:
Host Drop-in Sessions: Provide in-person assistance at various Barnsley locations, traveling as necessary.
Engage with the Community: Actively connect with the public to raise awareness and offer support with Pension Credit claims.
Eligibility Checks: Use IT software to assess potential eligibility for Pension Credit.
Provide Application Assistance: Guide claimants on completing and submitting their applications.
Form Completion: Assist residents directly by completing Pension Credit forms as needed.
Appointment Coordination: Manage bookings for Benefit Advisors.
Team Support: Collaborate with the broader team on all aspects of the Pension Credit initiative.
Qualifications and Experience:
Education: 4 GCSEs (Grades 9-4) or equivalent qualifications; Level 2 Customer Services qualification preferred.
Experience: Demonstrated experience working with the public, providing guidance, and using digital tools to deliver services.
Skills: Excellent interpersonal skills, ability to engage with community members proactively, and proficiency with IT tools for data entry and assessment.
Full training will be provided to equip you with the knowledge and skills to support this vital community service.If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Job Title: Customer Service Advisor (Repairs & Enquiries) – Maternity Cover Location: Eastleigh SO50 Salary: £12.83 Contract: Permanent – after 3 month temp Hours: 37
About the Role: We are excited to announce an opening for an Administrator and Scheduling Coordinator to join our team. In this role, you will be responsible for scheduling, coordinating, monitoring, and proactively managing the diaries of our disrepair Operatives to ensure an effective service delivery. You will report directly to the Disrepair Project Lead and work closely with the Senior Surveyor.
Key Duties and Responsibilities:
Take ownership of the coordination of the Operatives' diaries to ensure works are completed in line with KPI’s and SLA.
Liaise with Senior Managers, Surveyors, and Operatives to effectively coordinate works and ensure all requirements are fulfilled efficiently, providing excellent customer service.
Engage with customers to schedule appointments and keep them updated, with a focus on delivering excellent customer service, particularly in cases with potential legal implications.
Coordinate necessary surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant certifications are current and stored appropriately.
Manage the raising of purchase orders and ensure compliance with financial requirements.
Collaborate with surveyors to raise jobs and liaise with subcontractors as needed.
Maintain performance and assurance spreadsheets and raise jobs as necessary.
Analyze data from various dashboards to prioritize scheduling effectively.
Perform any other administrative duties as requested by line management.
Knowledge, Skills, and Experience Required:
Proven experience prioritizing workload in a busy working environment.
Excellent communication, administration, and customer service skills, capable of interacting with customers and managers at all levels.
Strong understanding of Microsoft programs and in-house database systems.
Knowledge of job scheduling and management.
Highly organized, efficient, and a collaborative team player.
Commitment to demonstrating our values and behaviors.
What We Offer: If you possess strong administration skills, a can-do attitude, and experience in scheduling jobs, we would love to hear from you! This role requires you to work independently and as part of a team.....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Qualification, alongside your daily roles and responsiblities.Training Outcome:
Ongoing training and development
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis.
Monday- Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour - An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
