As a Customer Service Apprentice, you’ll work in the heart of the business, supporting customers and engineers to keep operations running smoothly. Your typical duties may include:
· Answering customer enquiries by phone and email, providing helpful and professional responses.
· Booking jobs, updating diaries, and coordinating locksmith visits.
· Inputting and maintaining accurate customer and booking data.
· Managing office administration tasks such as filing, document updates, and inventory tracking.
· Communicating with customers, engineers, and suppliers to ensure great service from start to finish.
You’ll be fully supported by experienced team members and receive on-the-job training to develop your skills and confidence.Training:Working towards a Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace. Training Outcome:After successfully completing the Level 2 Customer Service Practitioner apprenticeship, you could progress into a permanent role such as Customer Service Advisor, Scheduler, or Office Administrator. With further training, you could move into senior administrative or customer service management roles within the business or wider industry.Employer Description:Gray’s Locksmiths are a long-established Nottingham-based
business, proudly serving customers since 1987. Specialists in
locksmithing, key cutting, and security solutions, they have built a
strong reputation for quality workmanship and outstanding
customer care. Their experienced team combines traditional skills
with modern technology to provide reliable and professional
services for both domestic and commercial customers across the
region.Working Hours :Monday to Friday, 8:30am – 5:00pm with a 30-minute lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Confidence,Building rapport,Knowledge of Word and Excel....Read more...
Communicate effectively with colleagues and customers
Behave following the values of the company and the brand
Operate as an effective team member
Taking responsibility when needed and being honest and accountable
Take personal ownership to improve your own performance
Understand how the business works from an operational perspective and demonstrate commercial awareness
All training will be through online webinar delivery, with the End Point Assessment being conducted at your place of work.
Training:
All training will be through on-line webinar delivery with the End Point Assessment being conducted at your place of work. 2 days a month
Training Outcome:
Level III Customer Service Specialist
Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!
Employer Description:What started in the early 1970s with one site in Bury St Edmunds has grown into a family-run group with over 14 locations along the A14 and into Essex. Today, they are proud to serve customers in Cambridge, Bury St Edmunds, Ipswich and Colchester with the help of more than 210 team members. With an annual turnover of £140 million, we’ve built a reputation as one of the UK’s Top 200 Dealer Groups – but at heart, they are still a family business focused on people.
They represent a wide mix of leading brands including Honda, Hyundai, Mazda, Suzuki, Renault, Dacia and Alpine – plus we have an Approved Used Car Centre. Motorcycles are part of our DNA too, with a fantastic line-up of Honda road and off-road bikes, plus Stark Electric off road bikes for those looking for something different. Alongside new vehicles, they stock a great range of quality used cars from many trusted makes, not just the franchisesWorking Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:
As a level 3 Customer Service Specialist apprentice, you will learn on the job while also receiving structured training to support your development
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday- Friday, 8.00am- 4.30pm (Weekends could be possibility).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Kickstart Your Career as a Teaching Assistant Apprentice at Leigh Academy Minster!
Are you passionate about making a real difference in young people's lives and eager to launch your career in education? Do you thrive in a dynamic, supportive environment where your contribution truly matters? If so, we want to hear from you!
Leigh Academy Minster is seeking a motivated and enthusiastic Teaching Assistant Apprentice to join our welcoming and supportive team. This is a fantastic opportunity to gain invaluable, hands-on experience, develop essential skills, and build a solid foundation for a rewarding career in education.
Why Join Us?
Welcoming and Supportive Team: At Leigh Academy Minster, you'll be part of a collaborative and nurturing team that is committed to your success. You'll receive guidance, mentorship, and the opportunity to grow in your role as you learn on the job.
Vibrant and Diverse Community: Our school is proud to be a hub of diversity, fostering an inclusive and engaging environment for both students and staff.
Real-World Impact: You'll play a direct role in supporting student learning and well-being every day, making a tangible difference in their educational journey.
Who We’re Looking For
You’ll bring excellent communication skills, a natural empathy, and a collaborative spirit. Applicants should be professional, personable, and above all else, have a positive work ethic and can-do attitude with a genuine commitment to supporting pupils. A desire to learn and develop within a school setting is a must.
If you're ready to start your career in education with real-world experience and dedicated support, apply today!
To find out more about LAT Apprenticeships, click here.
Apprenticeship Summary
Working weeks: Monday - Friday during school Term time + 1 week
Total hours per week (on average): 37 hours per week (including the 20% training element of the Apprenticeship Programme)
Apprenticeship duration: Approx. 18 months + End Point Assessment (EPA)Programme delivery type: All modules are delivered as online learning which can be completed at your place of work
Start date: September 2025
Apprenticeship level: Advanced Level Apprenticeship (Level 3)Apprenticeship standard: Teaching Assistant
Essential entry qualifications: 5 GCSEs at Grade C/4 or equivalent, including Mathematics and English.
This position offers an actual salary of £13,934 per annum (£16,200 full-time equivalent) based on 37 hours per week, Term Time + 1 week inset.
This is an opportunity that offers a great chance to learn on the job while earning and gaining a qualification. If you're ready to take the first step in your career, apply now and join our incredible team at Leigh Academy Minster!
If you have any queries on any aspect of the application process or need additional information please contact Amy Wenban (Recruitment Advisor) on amy.wenban@latrust.org.ukTraining Outcome:If you have any queries on any aspect of the application process or need additional information please contact Amy Wenban (Recruitment Advisor) on amy.wenban@latrust.org.ukEmployer Description:Why Join Us?
Welcoming and Supportive Team: At Leigh Academy Minster, you'll be part of a collaborative and nurturing team that is committed to your success. You'll receive guidance, mentorship, and the opportunity to grow in your role as you learn on the job.
Vibrant and Diverse Community: Our school is proud to be a hub of diversity, fostering an inclusive and engaging environment for both students and staff.
Real-World Impact: You'll play a direct role in supporting student learning and well-being every day, making a tangible difference in their educational journey.Working Hours :Monday - Friday during school Term time + 1 week , 37 hours per week (including the 20% training element of the Apprenticeship Programme).Skills: Communication skills,Customer care skills,Team working,Non judgemental....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Stockton Kia is a family-run Kia dealership based in Preston Farm, Stockton-on-Tees. We have plenty of areas for staff development and career progression here at Stockton Kia & Opus Motor Groups.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Company:
A market leading manufacturer and distributor of medical products.
Seeing continual and exponential growth.
A fantastic career opportunity.
The Role of the Regional Clinical Trainer
Providing training and clinical support to nurses and other clinicians on a new exciting portfolio of IV access devices.
You will be liaising with theatre managers, sisters, nurses, neonatal departments, ITU/CCU/ICU, A&E
Working from home, visiting hospitals across the South Thames region.
Responsible for influencing stakeholders and ensuring trials and training leads to positive customer experiences and outcomes.
Will be a lot of demo style short sessions in hospitals and some stand up face to face sessions that the successful candidate will deliver.
Benefits of the Regional Clinical Trainer
£40k basic salary
£17k bonus
Car allowance £7.5k per year
Business mileage paid
Phone
Laptop
25 days holiday
Life assurance
Pension.
The Ideal Person for the Regional Clinical Trainer
Amazing opportunity for someone that wants to join a good company that rewards people.
Ideally looking for someone with a little commercial experience, maybe a year as a nurse advisor with some training experience – either training patients or other nurses.
Must have some exposure to IV/Vascular Access/Venepuncture.
Registered as a nurse, Active PIN.
Highly motivated person, the role is challenging, exciting and rewarding.
Big preference for commercial experience but not definitely essential.
Must be au fait with IT packages such as Excel, PowerPoint etc.
Must be happy driving, it’s a big region and there will be plenty of overnight stays.
If you think the role of Regional Clinical Trainer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Service Supervisor - AutomotiveHuntingdon£32,000 - £36,000 Basic + Family Feel Environment + Growing Company + Bonus + Progression + Package + Immediate Start
Are you an experienced Service Supervisor from an automotive background looking to join a growing, family-owned business where you’ll lead a team, work closely with customers, and make a direct impact on service delivery and customer satisfaction? You'll enjoy a great company culture and be looked after.
This is a fantastic opportunity for a Service Supervisor who has knowledge of the automotive sector, organised, people focused and confident managing a team. If you’re looking for stability, a supportive team culture and some progression longterm this will be your ideal role!
Your role as a Service Supervisor will include:
* Service Supervisor role - Automotive sector * Leading and supporting a small team of advisors * Ensuring quotes and invoices have been done properly * Make sure everything is done to a high standard when customers pick up the car
As a Service Supervisor you will have:
* Background as a service manager / supervisor / advisor or similar * Good knowledge of Automotive sector * Leadership skills - experience managing a team * Excellent client service and communication skills * Organised, detail-oriented, and confident in a fast-paced environment * Based within commutable distance of HuntingdonApply now or call Georgia on 07458163040 for immediate consideration! Keywords: service supervisor, automotive, car garage, huntingdon, cambridge, peterborough, st neots, welllingboroughThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Duties to include but are not limited to:
Preparing ingredients, sauces, seasonings and other food items for our varied meals
Supporting the head chef and wider kitchen team with food preparation
Helping with crucial kitchen tasks such as cleanliness and food hygiene standards
Developing your culinary experience to be able to eventually input ideas
Monitoring stock levels
Working as part of a team
Tracking and managing food waste
Training:
You will be working towards a Level 2 Commis Chef Apprenticeship Standard
You will receive on and off the job training and support from an assessor and an Apprenticeship Advisor
You will be required to attend Cornwall College St Austell on a weekly basis as part of the apprenticeship training
Training Outcome:You may wish to progress onto a higher-level apprenticeship.
For the right candidate there might be an opportunity to progress within in the company. Employer Description:Country estates are part of England’s rich heritage and Trenython Manor is an architectural treasure, built in 1872 within the grounds of a private 24-acre estate. The elegant manor house has been lovingly restored and sympathetically converted to a hotel and luxury lodge resort, and many of its historic features, including intricately carved oak panelling, sweeping staircases, decorative ceilings and marble columns, have been carefully preserved. Today guests enjoy the highest level of modern comfort and an array of superb facilities designed to entertain all the family during a short break, spa weekend or longer holiday in Cornwall. Experience the epitome of fine dining and impeccable service at our popular Da Kona Restaurant, winners of the 2024 Gold Award in the Taste of the West AwardsWorking Hours :Tuesday to Sunday 3.30pm to 9.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:At Holden Group, we’re thrilled to represent Kia, a brand renowned for its innovation, comfort, and durability. From elegant saloons to dynamic SUVs, Kia cars at Holden Group provide a range of vehicles designed to make every drive outstanding. As a family-owned business with a longstanding presence in Norwich, we are committed to providing a superb experience, whether you’re buying a new car or servicing your existing Kia. Visit us for reliable advice, professional servicing, and MOTs.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Allingtons are a family run dealership business established in 1948 and a well know name in the local area. Formerly trading as Milburn Motors and Milburn of Ashington (Vauxhall), we are the home for Kia, Citroen, Peugeot and Vauxhall in Northumberland. Our aim is to provide the very best service and experience for our customers choosing their latest new or used cars in Ashington and across Northumberland.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:At Gravells, we're just as passionate about our careers as we are about our cars. As one of the largest dealers in Wales, and with ambitions to expand, we're always looking for talented professionals with determination to help us succeed.
Gravells. Passionate about Careers. We offer comprehensive training opportunities and operate an equal employment policy.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
An Opportunity Has Arisen for an Account Handler to join a highly regarded insurance broker specialising in providing tailored insurance solutions across personal and commercial markets.
As an Account Handler, you will be supporting clients primarily at renewal stage, ensuring they receive tailored advice, while identifying opportunities for retention and growth.
This full-time role offers a starting salary of £30,000 and benefits.
You Will Be Responsible For
* Managing inbound and outbound calls to existing clients with professionalism.
* Providing bespoke advice that reflects each client's individual circumstances.
* Processing policies, amendments and documentation accurately.
* Negotiating with both clients and insurers to achieve the best outcomes.
* Building and maintaining strong relationships with insurers, partners and introducers.
* Identifying cross-selling opportunities across a range of insurance products.
* Handling administrative and compliance-related duties in line with industry standards.
What We Are Looking For
* Previously worked as a Account Handler, Account Broker, Insurance Advisor, Insurance Consultant, Account Executive or in a similar role.
* Minimum 1 year or experience working in personal lines either within motor and/or home insurance.
* Have 1 year of experience in a customer-focused role, involving regular direct interaction with clients, sales, negotiation, customer service.
* Have previous administrative experience.
* Knowledge of FCA regulatory requirements.
* Chartered Insurance Institute (CII) qualifications or willingness to work towards them.
* Competence in Microsoft Office applications (Word, Excel, Outlook).
What's On Offer
* Competitive base
* Performance-related bonuses.
* 28 days' annual leave, increasing with service.
* Subsidised private healthcare.
* Loyalty and referral bonuses.
* Discounts on insurance products.
* Flexible pension scheme and eye care vouchers.
* Regular social events and team-building activities.
* Onsite parking and good local transport links.
This is an excellent opportunity to join a respected broker and build a rewarding career in client management.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Technical Sales Advisor Location: Totnes
Mego Employment is delighted to represent a respected local company known for its outstanding customer service, meticulous attention to detail, and bespoke design solutions.
We are currently seeking a confident, ambitious, and proactive Technical Sales Advisor to guide clients smoothly and efficiently through the sales pipeline—from initial enquiry to the successful completion of solar PV and battery storage installations. This role involves both domestic and commercial projects, so experience with large-scale solar PV and battery systems is highly advantageous.
The Role:
Overseeing our Residential Sales pipeline
Caretaking our client base from initial enquiry to handover to PM
Reporting – weekly and monthly reporting to help with budget planning, meeting sales targets and financial forecasting
Stay up to date with any changes in regulations that can affect products offered
Keep pricing of equipment up to date and competitive
Work with marketing and suppliers to create offers for clients
Design of Solar PV and battery systems in both PVSYST and OpenSolar
Pricing system designs appropriately and producing quotes
Making sales calls to clients, from initial enquiry to technical follow-up and more detailed presentations using Microsoft Teams
Presentation skills – presenting system design and modelling to clients
Carry out site visits, evaluating sites from an installer perspective and review quotes accordingly
Working to quarterly sales targets to meet business targets, motivating and supporting the sales team to meet team targets
Managing the pricing of equipment on Open Solar
Advising customers on the phone and attending events and shows as necessary
Completing a desktop survey ahead of a site-visit
Generating personalised solar and battery storage quotes using our bespoke software
Visiting site to collect any further information needed for a successful installation and to close the deal
Liaise with operations teams regarding the quote to facilitate a smooth delivery
Liaise with marketing to advise on strategic campaigns
Other reasonable tasks as requested by your manager
You Are:
friendly, flexible and a superb communicator
able to or willing to learn how advise clients on a range of solar and battery solutions
highly organised and able to manage multiple tasks effectively
self-managing and proactive
great satisfaction from bringing the highest quality service to the customer
driven by contributing your energy to creating energy resilience for future generations
The Ideal Candidate Will Have:
Experience in the solar industry; however, candidates with technical system knowledge in related or similar sectors will be considered.
A minimum of 3 years' sales experience, preferably within a commercial or technical sales environment (ie carbon emissions, sustainability, energy independence).
Proven track record of working towards and achieving sales targets.
Desirable Knowledge (Training Provided):
HubSpot CRM
OpenSolar design software
The renewables/energy sector
Interested? Call 01803 840844 and ask for Chris Henry to learn more. Alternatively, email: chris.henry@mego.co.uk
Mego Employment Ltd acts as an employment agency for permanent roles and an employment business for temporary positions.....Read more...
Category & Insights Manager – Leading F&B Business - £50K + Benefits My client is a leading F&B Business with a brilliant reputation across the UK and Internationally.They are currently looking for a Category & Insights Manager to join their team. The successful Category & Insights Manager will be responsible for shaping commercial strategies by turning data into actionable insights, partnering closely with Sales & Marketing teams, you’ll lead category management initiatives to drive performance for key customers across Retail and Out of Home (OOH) channels.This is the perfect opportunity for an energetic, talented and highly driven Category & Insights Manager to join an exciting business with a bright future who can match their career ambition.Responsibilities include:
Lead the development and execution of category growth strategies across key channels and customers.Deliver actionable insights from market, shopper, and consumer data (e.g., Nielsen, IRI, Kantar, retailer data).Partner with Sales teams to build compelling, insight-led customer stories and joint business plans.Lead range reviews, assortment optimisation, and merchandising projects to drive availability and visibility.Monitor market trends, competitor performance, and shopper behaviour to identify opportunities and risks.Own and manage relationships with key retail partners, ensuring category leadership and trusted advisor status.Support innovation pipeline development with consumer and shopper insights.
The Ideal Category & Insights Manager Candidate:
Proven experience in Category Management, Shopper Insights, or Commercial Strategy within FMCG, Retail or Coffee industry.Strong analytical skills with expertise in using market data sources (Nielsen, IRI, Kantar, retailer systems).Excellent stakeholder management and presentation skills – able to influence both internally and externally.A strategic thinker with the ability to translate insights into growth-driving action plans.
If you are keen to discuss the details further, please apply today or send your cv to Mikey at COREcruitment dot com / mikey@corecruitment.com....Read more...
Duties to include but are not limited to:
Working as a mobile Gas/Mechanical engineer across the county of Cornwall delivering planned (scheduled) preventative maintenance and responding to routine and emergency reactive calls received via the contract Help Desk.
Learning and using Safe Systems of Work & HSAW Act 1974 in the delivery and completion of all work(s).
Assisting the Mobile Engineer in the completion of jobs including mechanical and small fabric.
Meeting and working with a diverse range of council customers excluding housing and schools.
Working with the Council’s Computer Aided Facilities Management (CAFM) Concerto software receiving and updating jobs using hand-held technology.
Training:
You will be working towards a Level 3 Plumbing apprenticeship standard.
You will receive support from an assessor and an apprenticeship advisor.
You will be required to attend Cornwall College Camborne on a weekly basis.
Training Outcome:Possibility of progression to full time employment on the Lorne Stewart Cornwall Council TFM Contract.
Lorne Stewart Facilities is a personal non-hierarchical organisation. We provide training and mentoring but encourage ideas, innovation and empowerment. The organisation is an ideal place to get noticed for the right reasons, learn, add value and progress.Employer Description:Lorne Stewart is one of the UKs leading independent building services companies. The group provides a range of specialist skills harnesses through our mechanical and electrical, facilities and offsite modular design and construction business. We provide customers with high quality building service solutions throughout the construction and operation of all building assets.
Lorne Stewart Facilities provides facilities management services including operation and maintenance of an extensive range of buildings and properties in diverse business sectors including transport, commercial, public and residential.
In April 2022, Lorne Stewart Facilities was awarded a five year contract to provide Total Facilities Management (TFM) services to Cornwall Council. This contract is county-wide for all Council owned and leased- properties excluding housing and schools.
Lorne Stewart Facilities working with Corserv Facilities Ltd provides the Council with statutoryWorking Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Duties will include:
As our Apprentice Recruiter, you’ll be an integral part of the recruitment team — helping to identify, attract, and connect great people with rewarding careers.
Source candidates through job boards, LinkedIn, and social media platforms.
Write and post engaging job adverts.
Screen CVs and conduct initial candidate conversations.
Support the coordination of interviews and candidate communications.
Maintain accurate and up-to-date records in our applicant tracking system (ATS).
Learn the end-to-end recruitment process and develop key professional skills.
You don’t need prior recruitment experience — just the right attitude and a genuine interest in people.
We’re looking for someone who is positive, proactive, and professional. You’ll take initiative, stay motivated even on busy days, and bring energy and enthusiasm to everything you do.Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release.
One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:This apprenticeship provides a strong foundation for a rewarding career in recruitment or talent management. Successful candidates can progress to roles such as Recruitment Consultant, Resourcing Specialist, or Talent Advisor. With experience, there are opportunities to specialise in areas like senior-level recruitment, client management, or facilities management consultancy, and to grow into leadership or management positions within a professional and supportive business.Employer Description:Empro is a specialist facilities management consultancy dedicated to helping organisations run their buildings efficiently and effectively. They provide strategic support for property operations while also managing a talent and technology division that sources skilled professionals and implements innovative solutions. Empro combines industry expertise with recruitment and technology to deliver tailored solutions for clients, ensuring smooth operations and long-term success.Working Hours :Monday - Friday, between 9am - 5pm.Skills: Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Problem solving skills,Sales Skills,Team working....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Snows Motor Group is a family-owned business which has been serving the local community across the South Coast of England since 1962. By joining Snows, you are joining a team who strive to deliver exceptional service to our customers through hard work and dedication. We want you to enjoy your job role, be part of the team and make a difference every day.
From the first day at induction through to starting your role, training will be provided to give you the tools to drive your career forward. You’ll be in a fast-faced paced and rewarding environment which will give you the platform to thrive in your job at Snows.
At Snows we look for committed, customer centric individuals who have a great attitude and focus to deliver excellence in everything they do. In return you’ll receive a competitive salary, fantastic benefits, regular training and appraisals through our Talent Management Academy, all focussed to give you the tools to reach your career aspirations.
If this sounds like you and you would like to be a part of the Snows family then please contact us today to discover more.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:At Startin Group, we believe that the success of our business begins with the happiness and well-being of our staff. That’s why we focus on our employees just as much as we do on our customers, ensuring that every member of our team feels valued, supported, and empowered to thrive. We understand that a positive work environment isn’t just about the job itself—it’s about creating a culture where you’re genuinely cared for, where your voice matters, and where your growth is a priority. We invest in you with tools and resources designed to support your mental health, professional development, and day-to-day experience at work. Our dedicated mental health app provides easy access to support when you need it, recognising that your well-being is essential to your success. To ensure seamless communication across our organisation, we’ve developed an intranet where you can stay informed, share ideas, and connect with colleagues. Regular 1-1 meetings with your manager mean you’ll always know where you stand, have the chance to share your feedback, and feel supported in achieving your personal and professional goals. Our commitment to fostering a strong culture of communication and growth means that you’ll be working in an environment where collaboration is encouraged, and your contributions are genuinely appreciated. From our focus on mental health initiatives to providing ongoing development opportunities, we ensure that our employees aren’t just another number—they’re a valued part of the Startin Group family. So why not take the next step in your career and see what it’s like to work in an environment where you’re truly supported? Apply today to experience why so many of our staff choose to grow and stay with Startin Group. Your career starts here—join the Startin Group team and discover a workplace that’s dedicated to your success.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Job Title: Account ExecutiveSalary: €35,000 - €40,000 gross per annum based on experience + bonusLocation: Milan, ItalyImmediate StartAn international hospitality organization is seeking an Account Executive to oversee and support a portfolio of 30–40 hotels across Southern Europe. The role is focused on maximizing partner satisfaction, strengthening day-to-day relationships, providing technical guidance, and ensuring profitability across multiple distribution channels. This position is suited for a candidate who combines hospitality knowledge with strong technical and account management skills.The ideal candidate is proactive, detail-oriented, and customer-focused, with a strong ability to balance operational support and relationship management. They will thrive in a fast-paced, international environment and be able to collaborate across multiple internal departments.Key Responsibilities
Be the main point of contact for 30–40 hotels in the region.Build and maintain strong, long-term partner relationships.Provide proactive support to maximize satisfaction and retention.Support the wider portfolio with administrative tasks, including commission claims, RFPs, and group inquiries.Coordinate onboarding and system set-ups for new hotel partners.Troubleshoot technical issues in collaboration with internal tech teams.Train hotel staff on distribution tools and updates.Conduct regular check-ins to identify opportunities and challenges.Advise partners on best practices to enhance performance and visibility.Maintain accurate CRM data and account records.Deliver personalized, high-touch support to partner hotels.Act as a trusted advisor, providing insights that drive results.Manage inquiries and escalations promptly and effectively.
Qualifications
3+ years of experience in account management, client services, or hotel operations.Familiarity with hospitality systems (CRS, PMS, channel managers) strongly preferred.Excellent communication and interpersonal skills.Ability to work independently, prioritize effectively, and manage multiple accounts.Fluency in English and Italian required; additional European languages preferred.Willingness to travel (20–30% of the time).
Job Title: Account ExecutiveSalary: €35,000 - €40,000 gross per annum based on experience + bonusLocation: Milan, ItalyImmediate StartIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
To assist with the provision of transport assessments and travel plans, junction modelling, swept path analyses and AutoCAD design.
To assist with the preparation of Transport Statements, Transport Assessments and Travel Plans for a range of development planning projects.
To assist with access strategy work, parking strategies, sustainable transport, S106 agreements and guidance such as NPPF, DfT Transport Assessment guidelines, Manual for Streets etc.
To be able to utilise the TRICS database;
To research relevant policy and presentation
To undertake any other duties commensurate with the skills and experience of the post holder and the needs of the company.
To attend meetings with other consultants, clients and others as appropriate.
To observe the company’s policies in all aspects of employment and service provision;
To be aware of, and comply with, the company’s policies and procedures on health and safety at work by adopting safe working practices; reporting any accidents and/or unsafe or hazardous conditions to a director;
Comply with the ISO 9001, 14001 and 45001 standards;
To ensure confidentiality at all times in all matters relating to any work or communication with the company and clients;
Establish and maintain effective working relationships across the business;
Play an effective part in developing and maintaining effective working practices at team level;
Liaise with Line Manager regarding workload;
Work with your Line Manager and to take responsibility for own performance and training and development.
Training:https://www.nulondon.ac.uk/degrees/degree-apprenticeships/transport-planner/Training Outcome:
Transport Planner or Senior Transport Planner
Transport Modeller or Data Analyst
Traffic or Highway Engineer
Policy Advisor or Sustainable Travel Planner
Project Manager in infrastructure and urban planning
Employer Description:Since 2003, we’ve been solving planning and development problems for our clients successfully, and we’re really proud of that. Even though our work is complex, what we deliver for our clients is very simple: we deliver results.
Expertly Done sums up our approach. We listen and learn from our clients, working as true partners who are passionate about delivering excellence and expertise on every step of the journey.Working Hours :Monday to Friday, 9.00am to 5:30pm onsite.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Title: Sales Representative
Location: Chicago, Illinois
Summary:
Are you a strategic sales professional with a track record of driving growth and building lasting client relationships? This is your opportunity to take ownership of a high-potential territory in the Chicago, IL region-representing a portfolio of industry-leading products and services. In this role, your initiative, insight, and execution will directly influence your success and open doors to accelerated career advancement. If you're motivated by challenge, autonomy, and the ability to shape your own trajectory within a performance-driven organization, we invite you to bring your expertise and elevate what's possible.
Minimum Requirements:
Bachelor's degree in Business, a Technical field, or equivalent experience.
At least 1 year of proven success in individual sales.
Preferred: Experience in industrial sales, especially within the coatings industry.
Must possess a valid Driver's License.
Physical Requirements:
Minimal physical activity required.
Occasional lifting of up to 50 lbs.
Ability to work on a computer for extended periods (up to 8 hours/day).
Occasional exposure to chemicals.
Willingness to travel 50%-75%, including overnight stays.
Essential Functions:
Establish and grow a high-potential territory in the Chicago region by identifying untapped markets and cultivating new customer relationships.
Position yourself as a trusted advisor, educating clients on our product portfolio and delivering tailored solutions that drive measurable value.
Develop and execute a strategic territory plan focused on long-term growth, account penetration, and market share expansion.
Navigate complex sales cycles with confidence, leveraging your industry knowledge and consultative approach to close business.
Collaborate cross-functionally with technical service, customer support, and operations teams to ensure seamless execution and customer satisfaction.
Respond to customer needs and challenges with urgency, professionalism, and a commitment to delivering results.
Continuously monitor market dynamics, competitive activity, and customer feedback to refine your approach and stay ahead of trends.
Operate with a high degree of autonomy while maintaining alignment with broader sales objectives and leadership expectations.
Support field technical service efforts when needed to reinforce product performance and customer trust.
Champion our values of safety, quality, and service in every customer interaction and business decision.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
*About the Role*
Are you organised, friendly, and eager to learn?
Do you enjoy helping people, solving problems, and keeping things running smoothly behind the scenes?
This apprenticeship is your opportunity to build valuable professional skills in finance, administration, and customer service, all within a welcoming and supportive school environment. You’ll be part of a busy, friendly office team that helps keep the school organised and thriving every day.
*What You’ll Be Doing*No two days are the same and you’ll learn how to:
Greet parents, pupils and visitors with a warm and professional welcome, in person and on the phone
Support staff by keeping records, systems and databases up to date and accurate
Process payments, invoices, and online transactions securely and efficiently
Help with organising school events, exams, trips, and meetings
Take notes in meetings and share information with the team
Order and manage supplies to keep the office and classrooms running smoothly
Update displays, newsletters, the school website and app
Assist with first aid, record-keeping and liaising with health professionals
Throughout your apprenticeship, you’ll be supported to gain confidence using IT systems, managing information, and developing great communication and teamwork skills.
*What You’ll Learn*You’ll gain hands-on experience in:
Finance processes such as handling and recording money
Administration and office systems
Customer service and professional communication
Event organisation and teamwork
Data protection, confidentiality and safeguarding
Equal Opportunities, Health & Safety, and Environmental best practice
*We’re Looking For Someone Who*
Has a positive attitude and enjoys helping others
Is reliable, organised and ready to learn
Can communicate clearly with pupils, parents, staff and visitors
Has good attention to detail and pride in doing things well
Enjoys being part of a supportive, busy team environment
*Why This Role is a Great Start*This apprenticeship is a perfect step into the world of education, finance or office administration. You’ll get:
Practical, hands-on experience in a real working environment
A recognised qualification while you earn
Mentoring and support from experienced school staff
A chance to make a real difference in a school community
Training:Your training will all take place at the school where you'll be given protected study time for your remote tutorials with an experienced tutor from Heart of England Training, an organisation highly experienced in working with school-based apprentices. Training Outcome:Completing the apprenticeship could potentially lead to career advancement within the educational sector, including roles such as receptionist or administrator or pursuing further qualifications to become a qualified school business manager, HR advisor or bursar.Employer Description:The school is a large primary school in the North Evington area of Leicester, valued by parents. We have worked alongside parents to improve communication and help parents to feel more confident to engage in school life.
It is a school that values and encourages staff to develop and grow through a variety of professional development opportunities.Working Hours :Hours per week: 30 hours a week
Weeks per year: 39
Monday to Friday 7.45am- 2.45pm with 1 hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Knowledge of Word and Excel....Read more...
Follow prescribed scoping methodologies to create accurate and detailed Statements of Work (SOWs) across cyber security services.
Participate in scoping calls with customers, initially shadowing senior consultants and gradually developing to independently lead discussions.
Collaborate with technical delivery teams to validate scoping accuracy and ensure client expectations are aligned with service capabilities.
Work closely with the Sales Team to provide structured technical input during the pre-sales process, ensuring opportunities are scoped correctly from the outset.
Support the continuous improvement of scoping frameworks and templates, providing feedback to enhance efficiency and accuracy.
Develop technical product and service knowledge to a level that enables clear, confident conversations with both technical and non-technical stakeholders.
Contribute to the handover process to PMO and Delivery teams, ensuring smooth transition from scoped engagement to delivery.
Training:Why choose our Cyber Security Engineer Level 4 apprenticeship?
The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats.
QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges, elements used widely in the gaming world.
QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned:
Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills,Analytical skills....Read more...
Are you ready to start a meaningful career? Broadstone have an opportunity to join their multi award-winning business.
• Supporting in the processing of team workloads, through responding to enquiries, calculating and settling member benefit entitlements, creating and maintaining scheme records and liaising with third parties• Managing workloads to ensure that agreed service standards or targets are met, escalating any concerns• Answering inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken• Collating periodical client information/reports• Contributing to scheme event activities or projects• Developing technical competency by attending technical briefings, understanding benefits structures and using formal scheme documentation
Our apprenticeship opportunities will give you the technical skills, qualifications and experience to create a successful and rewarding career within the pensions sector.
What we are looking for:• Educated to A Level or equivalent• Ability to demonstrate strong numeracy skills• Commitment to completing apprenticeship qualification• The successful candidate must, by the start of the employment, have permission to work in the UK
We offer:• Competitive salary• 25 days holiday plus bank holidays (with option of buying more)• Generous pension scheme• Fully supported study program• Health cash plan (Level 1)• Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)• Social events• Volunteering opportunities
How you will be supportedFull training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen nextNew applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:• More about this vacancy and any others you are suitable for• Any training you need to complete• What the next steps will beTraining:Level 3 Pensions Advisor apprenticeship standardTraining Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:Broadstone is the Top (Third Party) Pensions Administrator for the 4th successive year.
We are an industry leading financial consultancy offering a wide range of services in pensions, investments, and employee benefits. We have been offering rewarding and challenging careers since 1989, and we pride ourselves in the investment we have made to support people in taking their first steps on the career ladder into a professional role.
Our apprenticeship opportunities will give you the technical skills, qualifications and experience to create a successful and rewarding career within the pensions sector.
Broadstone are committed to building an inclusive working environment, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.Working Hours :Monday to Friday 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Logical,Team working,Able to work independently,Willing to learn,Hardworking,Able to prioritise....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
