An opportunity has arisen for a Car Sales Representative to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers OTE salary of £70,000 & 1,00,000 and benefits.
As a Car Sales Representative, you will be selling a wide range of vehicles and add-on products, delivering an exceptional customer experience while maximising your earnings.
You will be responsible for:
? Matching customers with suitable cars and finance/protection packages.
? Maximising earnings through upselling warranties, add-ons, and cover.
? Handling objections with confidence and closing deals efficiently.
? Delivering a customer experience that drives loyalty and referrals.
What we are looking for:
? Previously worked as a Sales Executive, Sales Advisor, Sales Representative, Sales Adviser or in a similar role.
? Ideally have experience in sales (cars or otherwise)
? High-energy, goal-driven, and resilient under pressure.
? Full UK driving licence.
Whats on offer:
? Competitive salary
? Uncapped commission
? Comprehensive onboarding and structured sales training
? Access to high-demand stock and a strong flow of leads
? Supportive team culture and a high-energy work environment
This is an excellent opportunity for a Car Sales Representative to take the next step in dynamic field..
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resou....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
* Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
* Ideally have experience in booking cruises and creating bespoke international travel itineraries.
* Strong knowledge of travel systems and booking procedures.
* A customer-focused approach and genuine passion for travel
Shifts:
* Monday - Friday: 8.30am - 5.30pm
* 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
? Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
? Ideally have experience in booking cruises and creating bespoke international travel itineraries.
? Strong knowledge of travel systems and booking procedures.
? A customer-focused approach and genuine passion for travel
Shifts:
? Monday - Friday: 8.30am - 5.30pm
? 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Respond to customer enquiries, promoting suitable DHL services and securing bookings.
Promote cross-selling and upselling in line with DHL's product portfolio.
Aim for first-time resolution to reduce repeat contact and improve customer satisfaction.
Handle tracking requests efficiently to reduce unnecessary trace files.
Address objections professionally to retain customer trust and avoid complaints.
Identify and pass on sales opportunities for long-term business.
Accurately capture and validate booking data.
Perform service checks and advise customers of restrictions or requirements.
Promote DHL services and automated tools.
Provide and amend price/transit quotations as requested.
Increase enquiry-to-booking conversion rates.
Manage track and trace requests, ensuring thorough documentation for investigations.
Training:
Initial 6-week training period at your work placement.
Ongoing training and development provided throughout the apprenticeship.
Training Outcome:Upon successful completion of the apprenticeship, you can expect opportunities for career progression within DHL and the wider logistics and customer service industry, including:
Customer Service Advisor – taking on more responsibility and handling complex customer queries.
Team Leader or Supervisor – leading a customer service team and supporting their development.
Specialist Roles – such as Sales Support, Operations Coordinator, or Claims Handler.
Further Apprenticeships or Qualifications – including Level 3 Customer Service Specialist or Leadership & Management qualifications.
Long-term Career Growth – with potential to progress into roles across departments such as sales, operations, or account management within DHL or similar organisations.
Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday to Friday, 8.00am to 7.00pm, shifts scheduled between these hours.Skills: Communication skills,Customer care skills....Read more...
An opportunity has arisen for a Self-Employed Mortgage Adviser to join a highly regarded financial services organisation known for its client-centric approach and supportive environment. Our client provides expert advice across a range of mortgage products, offering tailored solutions to a broad and loyal client base.
As a Mortgage Adviser, you will be advising clients on suitable mortgage solutions, managing the process from enquiry through to completion. This self employed role offers hybrid working and benefits.
You will be responsible for:
? Evaluating clients' financial circumstances to identify suitable mortgage options
? Delivering tailored mortgage advice based on current products, rates, and lending criteria
? Supporting clients with the completion of mortgage applications and required documentation
? Keeping abreast of regulatory updates and market developments
? Building trusted relationships with clients, lenders, and industry contacts
? Handling client queries in a timely and professional manner
What we are looking for:
? Previously worked for 1 year as a Mortgage Advisor, Mortgage Adviser, Mortgage Broker, Mortgage Consultant, Mortgage Specialist or in a similar role.
? Possess experience in financial services or a related field (preferable)
? CeMAP qualification
? Strong understanding of mortgage products and the application process
? A track record of delivering excellent customer service
What's on offer:
? Leads provided
? No monthly fees
? Access to social media support
? Administrative support to reduce non-advisory workload
? Work with high-net-worth and sports industry clients
? First-year OTE: £50,000 - £60,000
? Second-year OTE: £75,000+
This is a fantastic opportunity for a Mortgage Adviser to take control of your career and earnings in a supportive, flexible environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this ....Read more...
An opportunity has arisen for a Car Sales Representative to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers OTE salary of £70,000 & 1,00,000 and benefits.
As a Car Sales Representative, you will be selling a wide range of vehicles and add-on products, delivering an exceptional customer experience while maximising your earnings.
You will be responsible for:
* Matching customers with suitable cars and finance/protection packages.
* Maximising earnings through upselling warranties, add-ons, and cover.
* Handling objections with confidence and closing deals efficiently.
* Delivering a customer experience that drives loyalty and referrals.
What we are looking for:
* Previously worked as a Sales Executive, Sales Advisor, Sales Representative, Sales Adviser or in a similar role.
* Ideally have experience in sales (cars or otherwise)
* High-energy, goal-driven, and resilient under pressure.
* Full UK driving licence.
Whats on offer:
* Competitive salary
* Uncapped commission
* Comprehensive onboarding and structured sales training
* Access to high-demand stock and a strong flow of leads
* Supportive team culture and a high-energy work environment
This is an excellent opportunity for a Car Sales Representative to take the next step in dynamic field..
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Norwegian speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Norwegian speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Danish Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Danish speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:•Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Danish/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Danish Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Danish speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:•Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Danish/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Provide administrative support to the financial advisor and other team members
Assist with processing client documentation and maintaining accurate records
Handle client queries by phone, email, or in person in a professional manner
Ensure compliance with financial regulations and internal policies
Support with preparing reports, client reviews, and other documentation
Update CRM and database systems with client and transaction information (Full training will be given)
Liaise with product providers to obtain policy information or updates
Maintain confidentiality and accuracy in all tasks
Training:You will work towards your:
Financial Services Administrator Level 3 Apprenticeship.Certificate in Insurance (Cert CII). (if applicable).Training will be via Davies, virtually. 6 hours per week of off-the-job training.Training Outcome:Following this, the career routes could include paraplanning, operations or client facing advice roles.Employer Description:Shenley Private Wealth is an Appointed Representative of St. James's Place. We are a wealth management organisation dedicated to providing tailored, one-to-one financial advice across a range of investment products. Our clients are at the heart of everything we do, and we take the time to understand their personal and business goals to deliver financial solutions that are right for each individualWorking Hours :Monday – Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Service: Understand and manage customer relationships, providing high-quality service and support in housing matters.
Project Planning: Develop skills in planning and managing housing-related projects, including report writing and the management of repairs and maintenance.
Housing Sector Knowledge: Build your understanding of the history of housing, housing law, and organisational policies that affect the housing sector.
Repairs and Maintenance: Learn about the management of assets, repairs, and maintenance within the housing sector.
Professional Development: Engage in professional development activities and participate in remote or classroom-based learning sessions.
Work-Based Learning: Complete assignments, e-learning modules, and practical workplace training. Build a portfolio of evidence demonstrating your acquired skills and knowledge.
Training:You will also gain the skills, knowledge and behaviours through off-the-job training, which will include either remote sessions each month, along with assessments and wider learning that could include workplace training, e-learning, research, and completion of assignments. You will be required to spend at least six hours a week on off-the-job training to meet the course requirements.Training Outcome:Once you have successfully passed your apprenticeship, you will be able to apply for open roles across Sage Homes. This could be in several different roles including Home and Communities Officer, Income Officer, Repairs Advisor, Customer Care.Employer Description:Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.Working Hours :Monday to Friday 09:00 - 17:30 - No weekend working required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2
Functional Skills in maths and English if required
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am-10.00pm.
Exact shifts TBC.Skills: Team Working,Organisation Skills....Read more...
To effectively achieve the following core responsibilities of the Contact Centre:
Handling all relevant customer interactions, through phone, email and live chat, which includes booking appointments for maintenance and repairs
Resolving customer queries and complaints
Remote troubleshooting, utilising problem-solving skills and persuasive communication
Capturing, maintaining, and ensuring the quality of customer data within our databases
To have contact with internal and external customers
Collaborating within your team and other supporting departments to ensure outstanding customer service and enhance networking
To provide ‘World Class’ Customer Service by identifying needs, offering solutions, and resolving queries efficiently
To work in line with our company vision “Warming lives, protecting our future"
Participate in training and development activities to enhance your skills and knowledge
Follow company policies and procedures to maintain service quality and compliance
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and well-being, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 2 Customer Service qualification.
There is also a five-day team building residential trip that is held in the spring of each year.Training Outcome:Potential opportunity for a Customer Service Advisor on completion on apprenticeship. Shadowing opportunities to be arranged during your apprenticeship to explore avenues for progression within the company beyond the initial apprenticeship.Employer Description:Formed in 1962 in Worcester. Worcester, Bosch Group has had many transformations during its history, growing from a small engineering works to the market leader in boilers in the UK that it is today.
In 1992 Worcester heat systems joined the Bosch Group to become an important element of Europe's premier domestic heating equipment company.
https://www.worcester-bosch.co.uk/about/historyWorking Hours :8.00am - 5.00pm Monday, Tuesday, Wednesday, Thursday and 8.00am - 4.00pm Friday, including 1-hour lunch break unpaid.Skills: Communication skills,IT skills,Problem solving skills,Team working,Initiative,Written skills,Numeric skills,Forward thinking,Ability to work under pressure,Flexibility,Punctuality,Excellent attendance,Customer orientated,Reliable,Dedicated,Self motivated....Read more...
As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:As an apprentice, you will learn on the job while also receiving structured training to support your development.
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship:
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday - Friday, 8:00am - 4:30pm (Weekends could be a possibility).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Utilise various contact methods, including phone calls, emails, and other appropriate channels, to reach out to potential clients in the commercial sector
Initiate contact with potential clients, introduce our services, and explain how our consultancy can benefit their operations
Effectively communicate the value proposition of our energy consultancy services, addressing any client inquiries or objections
Conduct thorough needs assessments to understand clients' energy requirements, challenges, and goals
Attend regular sales meetings
Maintain accurate and up-to-date records of client interactions, sales activities, and progress in our CRM system
Follow up with potential clients to nurture relationships, answer questions, and provide additional information as needed
Collaborate closely with the sales team to coordinate appointments, handover qualified leads, and ensure a seamless customer experience
Stay updated on industry trends, regulatory changes, and new energy-saving technologies to enhance sales effectiveness
Seek feedback from clients to continuously improve our sales approach and service delivery
Participate in training sessions, workshops, and courses to enhance sales skills and knowledge
Training:Sales Executive Level 4 (Higher national certificate) Apprenticeship Standard:
Strong interpersonal and communication skills, both written and verbal, to effectively engage with potential clients and build relationships
Excellent organisational skills with the ability to manage multiple tasks and prioritise responsibilities
Training Outcome:
The candidate would progess to full sales advisor role which is a position that can be field based & comes with company car
Employer Description:We’re a utilities company with a bold vision:
Ensuring our customers are treated fairly and with transparency in what has become a complex industry.
We work with UK Business and we know that each business is unique so, we take the time understand your exact requirements.
Understanding the way your business works helps us integrate as your utilities partner, saving you time and reducing operating costs.
It also allows us to work alongside your business seamlessly, with quality assurance and first in class customer service.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 3.00pm.Skills: Communication skills,IT skills,Presentation skills,Team working,Initiative....Read more...
Duties will include but are not limited to:
Preparing ingredients, sauces, seasonings and other food items for our varied meals
Supporting the head chef and wider kitchen team with food preparation
Helping with crucial kitchen tasks such as cleanliness and food hygiene standards
Developing your culinary experience to be able to eventually input ideas into our seasonal menu
Monitoring stock levels
Working as part of a team
Tracking and managing food waste
Training:
You will be working towards a Level 2 Commis Chef Apprenticeship Standard
You will receive on and off the job training and support from an assessor and an Apprenticeship Advisor
You will be required to attend Cornwall College St Austell or Camborne on a weekly basis as part of the apprenticeship training
Training Outcome:
You could be offered a permenant position
You could progress to Level 3 Chef de Partie Apprenticeships
Employer Description:We provide delicious home cooked meals for our residents using fresh seasonal vegetables and produce. Excellent varied meals served in either our large and spacious dining room or the conservatory. Our cooks provide excellent varied meals using fresh seasonal vegetables and produce for delicious home baking. Special diets are catered for. All meals are served in the large spacious dining room with adjoining conservatory overlooking the garden or in the residents room. Our organisation strives to provide high level of professional skill in a homely environment. Easily found near the city of Truro, only three quarters of a mile, set in 2 acres of beautiful gardens.Working Hours :7.00am to 6.30pm, shifts to include weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Keeping kitchen clean and tidy and a safe working area
Assisting kitchen team with a range of tasks
Sorting delivieries and putting away
Doing temperature checks
Helping with Food preparation
Plating up during service
Training:
The apprentice will attend one day per week at South Downs Campus in the training kitchens
They will also do learning in the workplace with a workplace mentor and a work based trainer
Training Outcome:
Once qualified, there is an opportunity to progress on to the Chef de Partie apprenticeship
Employer Description:We are a modern and stylish café bar serving hand picked wines and contemporary cocktails coupled with a restaurant serving pizzas along with small plates as well as a selection of delicious main course dishes and home made desserts. In addition, we serve breakfasts and Sunday Roasts. We are number one out of 64 other restaurants on Trip Advisor.
Here at Number 73 Bar and Kitchen we take great pride in our customer service as we believe it is that trait it's self that brings people in and back again.
We have a wonderful selection of hand-crafted seasonal cocktails made by our lovely bar staff.
Our food as much as possible is made in house by our wonderful Head Chef Jordan and his Sous Chef and they have perfected down to the smallest details!
We also offer a perfectly garnished gin list, which is ever increasing including Gin from our local distillery in Portsmouth.
Our General Manager Jamie and Deputy Manager Matt, will always meet you at the door with a beaming smile, whether you pop in for some breakfast, lunch, dinner or just for some drinks and coffee!Working Hours :Opening hours are:
Wednesday, Thursday, 9.00am - 2.30pm, Friday, 5.00pm - 9.00pm, Saturday, 9.00am - 9.30pm and Sunday, 12.00pm - 5.00pm
There will be a variety of shifts over these hours with one split shift per week.Skills: Communication skills,Attention to detail,Team working,Willing to learn....Read more...
👩⚕️ About the RoleAs a Pharmacy Services Assistant Apprentice, you will:
Support the dispensing and supply of medicines
Offer excellent customer service and health advice
Work alongside experienced pharmacists and healthcare professionals
Maintain stock and ensure pharmacy hygiene standards
Learn about over-the-counter medications and pharmacy procedures
🛠 Full training will be provided – no prior experience is required!Training:Apprentices attend live virtual classes and interactive workshops via video conferencing platforms, led by experienced pharmacy assessor.
Learning is aligned with your daily tasks in the pharmacy. You’ll apply new knowledge directly in your role, with support from both your employer and tutor.
Your tutor will conduct monthly check-ins with you and your line manager to ensure you're on track and developing the required skills and behaviours.
You’ll complete short assignments and build a portfolio of evidence to demonstrate your knowledge, skills, and behaviours throughout the apprenticeship.Training Outcome:1. Full-Time EmploymentMany apprentices are offered permanent roles upon completing their apprenticeship. Possible job titles include:
Pharmacy AssistantDispensary AssistantCounter Assistant (OTC)2. Level 3 Pharmacy Technician ApprenticeshipProgression to the Level 3 Pharmacy Technician (Integrated) Apprenticeship is a natural next step. This leads to:
Registration with the General Pharmaceutical Council (GPhC) as a Registered Pharmacy TechnicianGreater responsibility in clinical services, dispensing, and managing medicines3. Specialist Roles in Healthcare or RetailDepending on your interests, you could move into:
Medicines Counter ServicesHealth & Wellbeing Advisor rolesNHS or hospital pharmacy support roles4. Further Education & TrainingYou may choose to study further qualifications such as:
NVQs or diplomas in health and social careCustomer service or team leadership qualificationsClinical training to specialise in areas such as vaccinations or diabetes care supportEmployer Description:Wrens Nest Pharmacy is at the heart of the Dudley community, committed to providing friendly, efficient, and high-quality pharmaceutical care. We pride ourselves on excellent service, expert knowledge, and supporting our local residents with their health needs.Working Hours :Monday to Friday: 9:00 AM – 6:00 PM.
Saturday: 9:00 AM – 1:00 PM.
Sunday: Closed
Apprenticeship working hours will typically fall within these times.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
Type up all property details adding photographs and floor plansPrepare files and check all required information for marketing is valid and correct
Prepare and update displays of properties
To consistently post social media content for three Hunters Branches
To measure / increase the reach and engagement on all social media platforms
To assist with the presentation of video tours and interviews using videography
Book viewings using IT system
Complete customer records and update records in IT system
Build relationships with colleagues and clients
Manage and maintain on a daily basis all administrative systems and procedures
To communicate the company's vision and values where appropriate to all customers and third parties
Training:
This is an Advanced Apprenticeship in Business Administration (Level 3 qualification)
It will involve a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings
After between 14 & 18 months you will be entered to undertake an End Point Assessment, to complete your Apprenticeship
The End Point Assessment will comprise of a Project, Knowledge Test, and a Presentation/Interview with the assessor
More information on course content and assessment methods will be discussed at interview
Functional Skills English and maths if required
Training Outcome:
The company likes to promote from within
Can lead to a full time job and training into other roles and qualifications for the right candidate
Employer Description:Hunters Scarborough is a well-established and experienced estate agency with a proven track record of success in the industry. All of the staff at Hunters Scarborough are committed to providing exceptional customer service to all their clients, ensuring that they receive the highest level of care and attention throughout the buying and selling process. At Hunters we take pride in being able to guide our clients through the often complex and stressful process of buying or selling a property to a mutually successful and pleasant experience.Working Hours :Monday - Friday, 9.00am - 5.30pm - 30 minutes for lunch each day. Possible opportunity for additional hours on Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative....Read more...
Are you looking to kick start your career in the Powered Access Industry? Keen to work for one of the fastest-growing companies in the UK? Then Star Platforms could be the perfect opportunity for you.Star Platforms is looking for dynamic individuals who are passionate about customer service, teamwork, and sales—and who want the chance to earn while training for a nationally recognised qualification.If you have the potential to be a future leader, and you're eager to immerse yourself across all areas of a business while building a long-lasting and successful career, then this could be the right path for you.How Star Platforms Will Support YouFrom your very first day, you’ll be fully supported in your role to ensure your development is nurtured throughout your journey with Star Platforms.As part of this 12-month apprenticeship programme, you will gain the tools and experience needed to be successful in the role. Over the course of the programme, you will explore:How the Powered Access Industry operates, from initial customer contact right through to the delivery of equipment on-site.How Star Platforms’ wide range of machines and services work from both sales and operational perspectives.Various departments across Star Platforms, where you’ll receive hands-on training to build a well-rounded understanding of the business.What it takes to deliver exceptional customer service—the very thing that sets Star Platforms apart from the competition and keeps customers coming back.What a Typical Day Looks LikeNo two days are the same at Star Platforms. Every call and customer request is different, which means you’ll gain experience across multiple areas of the business. This variety will help you discover your strengths and decide how you’d like to develop your career further.Your Key Responsibilities Will Include:Engaging with customers via phone and email, building strong relationships that encourage repeat business through excellent customer service.Supporting customers by providing information about Star Platforms' products, preparing quotes, fulfilling orders, and closing sales over the phone.Updating Star Platforms’ systems to ensure accurate information is recorded, allowing the next stage of the process to run smoothly across internal teams.Collaborating with your team to help maintain the highest standards across the business, always putting the customer at the centre of everything you do.Training:Level 3 Customer Service Specialist.Training Outcome:Throughout your apprenticeship you will receive the training to become a Hire Desk Sales Advisor upon successful completion of the apprenticeship, which could lead to progression to Team Leader or Managerial roles in the Future.Employer Description:Star Platforms offer a UK wide powered access hire service.Working Hours :40 hours per week, Monday - Friday. Hours are 8.00am - 5.00pm or 8.30am - 5.30pm.Skills: communication skills....Read more...
