Our Customer Service Advisor will be responsible for providing high-quality service to customers by handling enquiries, resolving issues and ensuring a positive experience.
The role will involve:
Communicating with customers via phone, email or in person
Addressing customer needs
Offering customer advice
Processing customer orders and/or requests
Maintaining accurate records of customer interactions
Ensuring customer satisfaction
Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Please consider the following:
Key skills:
Use IT systems
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management
Key knowledge
The organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business fundamentals
Processes
External environment factors
Key behaviours
Professionalism
Personal qualities
Managing performance
Adaptability
Responsibility
Training:You will be working towards Level 3 standard in Customer Service.
You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme.
The training will take place on site.Training Outcome:A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.
With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry and beyond.Employer Description:We are conveniently located on Portway West Business Park, which lies on the western outskirts of Andover next to A303 dual carriageway – a vital connection between The South West, London and the South East. Serving the South of England and beyond from our state of the art facility in Andover, Hampshire. We can affect recovery of unroadworthy and undrivable vehicles in good time, utilising our network of trusted contacts. We work on every make and model of car and light commercial vehicle, covering all repairs, from the smallest scratch to badly damaged bodywork. We use the latest technology and SMART repairs to achieve the least invasive and best quality finish possible. Our team of experienced and qualified repair professionals are BS10125 approved and passionate about achieving the highest standards. We pride ourselves on delivering exceptional service alongside high quality repairs.Working Hours :Typically Monday - Friday, 8.00am - 5.00pm (30-minute break each day). No weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills....Read more...
You will be ordering parts for many different makes and models of accident damaged vehicles from a variety of sources
You will progress chase parts orders, checking parts in, recording parts, booking parts onto jobs, storing and issuing parts, panels and consumables
You will be dealing with both colleagues and suppliers in person, by telephone and by e-mail
You will be working alongside on-site service technicians to ensure they have the parts needed to complete their daily work
You will use a number of different software systems
Learn customer service and business administration skills
Training:
Our training partner will deliver a high-quality Business Administration Level 3 programme here in our bodyshop
No college attendance required as training will take place onsite
You will work alongside a highly skilled mentor who will support you in becoming a qualified Parts Advisor
Once the apprenticeship is complete you will achieve a Level 3 in Business Administration
Level 2 maths and English Functional Skills (if not already achieved)
Training Outcome:Following completion of your apprenticeship, you can expect employment as well as the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.Employer Description:We are conveniently located on Portway West Business Park, which lies on the western outskirts of Andover next to A303 dual carriageway – a vital connection between The South West, London and the South East. Serving the South of England and beyond from our state of the art facility in Andover, Hampshire. We can affect recovery of unroadworthy and undrivable vehicles in good time, utilising our network of trusted contacts. We work on every make and model of car and light commercial vehicle, covering all repairs, from the smallest scratch to badly damaged bodywork. We use the latest technology and SMART repairs to achieve the least invasive and best quality finish possible. Our team of experienced and qualified repair professionals are BS10125 approved and passionate about achieving the highest standards. We pride ourselves on delivering exceptional service alongside high quality repairs.Working Hours :Typically, Monday - Friday, 8.00am - 5.00pm (30-minute break each day). No weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
Technical Sales Advisor Location: Totnes
Mego Employment is delighted to represent a respected local company known for its outstanding customer service, meticulous attention to detail, and bespoke design solutions.
We are currently seeking a confident, ambitious, and proactive Technical Sales Advisor to guide clients smoothly and efficiently through the sales pipeline—from initial enquiry to the successful completion of solar PV and battery storage installations. This role involves both domestic and commercial projects, so experience with large-scale solar PV and battery systems is highly advantageous.
The Role:
Overseeing our Residential Sales pipeline
Caretaking our client base from initial enquiry to handover to PM
Reporting – weekly and monthly reporting to help with budget planning, meeting sales targets and financial forecasting
Stay up to date with any changes in regulations that can affect products offered
Keep pricing of equipment up to date and competitive
Work with marketing and suppliers to create offers for clients
Design of Solar PV and battery systems in both PVSYST and OpenSolar
Pricing system designs appropriately and producing quotes
Making sales calls to clients, from initial enquiry to technical follow-up and more detailed presentations using Microsoft Teams
Presentation skills – presenting system design and modelling to clients
Carry out site visits, evaluating sites from an installer perspective and review quotes accordingly
Working to quarterly sales targets to meet business targets, motivating and supporting the sales team to meet team targets
Managing the pricing of equipment on Open Solar
Advising customers on the phone and attending events and shows as necessary
Completing a desktop survey ahead of a site-visit
Generating personalised solar and battery storage quotes using our bespoke software
Visiting site to collect any further information needed for a successful installation and to close the deal
Liaise with operations teams regarding the quote to facilitate a smooth delivery
Liaise with marketing to advise on strategic campaigns
Other reasonable tasks as requested by your manager
You Are:
friendly, flexible and a superb communicator
able to or willing to learn how advise clients on a range of solar and battery solutions
highly organised and able to manage multiple tasks effectively
self-managing and proactive
great satisfaction from bringing the highest quality service to the customer
driven by contributing your energy to creating energy resilience for future generations
The Ideal Candidate Will Have:
Experience in the solar industry; however, candidates with technical system knowledge in related or similar sectors will be considered.
A minimum of 3 years' sales experience, preferably within a commercial or technical sales environment (ie carbon emissions, sustainability, energy independence).
Proven track record of working towards and achieving sales targets.
Desirable Knowledge (Training Provided):
HubSpot CRM
OpenSolar design software
The renewables/energy sector
Interested? Call 01803 840844 and ask for Chris Henry to learn more. Alternatively, email: chris.henry@mego.co.uk
Mego Employment Ltd acts as an employment agency for permanent roles and an employment business for temporary positions.....Read more...
Customer Service & Sales Advisor – Mandarin SpeakingLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.
Requirements:
Fluency in both spoken and written Mandarin and English.Strong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with the majority of client communication by telephone and email.Salary and Benefits:
£24,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension....Read more...
The apprentice will get involved in all aspects of the business, the main duties being:
Mowing lawns / sit-down mower
Maintenance of the surrounding woodland and shrubs
Pruning, mowing, strimming, hedge trimming
Maintenance of shrubs
Planting, plant care and maintenance of plants/shrubs
Pest control
Waste and recycling duties
Low-level sports and grounds maintenance
A positive attitude and a genuine interest in horticulture and grounds maintenance is essential.Training:The apprenticeship is delivered by Bicton College in the form of block weeks. The apprentice will spend their working time with the employer, and roughly every 6 weeks, they will spend a full week at Bicton College. Accommodation is available on site.
You will be working towards a Level 2 Horticulture/Landscape Construction Operative Apprenticeship Standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.Training Outcome:Potential to progress to Level 3 Horticulture and Landscape Supervisor apprenticeship. Employer Description:Barnstaple is a large and thriving market town, the ‘capital’ of North Devon.
North Devon District Council was awarded £6.5M through the Future High Streets Fund which is bringing great redevelopment opportunities for the town centre and the Town Council is involved in some of the implementation of this at the Guildhall. More recently they were also awarded a £3,000,000 Cultural Development Fund grant for the town.
The town has a population of just over 24,000, but this figure doubles when the immediate surrounding parishes are included. In fact, it serves 130,000 people across the nearby area. Barnstaple is fast expanding too, with new housing developments expected to add 8,000 to the population over the next 15-20 years.Working Hours :Monday - Thursday 8am - 4pm
Friday 8am - 3:30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Tact and Diplomacy,Willing to work in all weather,Self-motivated,Can-do attitude,Punctuality....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician,qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components. Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors(both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia are commited to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Sutton park Motor Company
Over the last 30 years, Sutton Park Group has grown into one of the Midlands best privately owned car dealership groups, selling in excess of 5,000 vehicles per year, with 7 locations across the Midlands, representing 3 manufacturers, Renault, Dacia and Kia.
Sutton Park Group has always strived to exceed expectations by providing the highest quality and standard of service to all of our customers. The Company's Philosophy is one of continual improvement of service and all of our highly trained staff are encouraged to contribute.Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed.
(With exception of weekends as per the requirement of the dealership).
40 hrs per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician,qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components. Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, our level 2 Autocare Technician Apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors(both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Functional Skills in English and maths if required
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia are commited to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Sutton park Motor Company
Over the last 30 years, Sutton Park Group has grown into one of the Midlands best privately owned car dealership groups, selling in excess of 5,000 vehicles per year, with 7 locations across the Midlands, representing 3 manufacturers, Renault, Dacia and Kia.
Sutton Park Group has always strived to exceed expectations by providing the highest quality and standard of service to all of our customers. The Company's Philosophy is one of continual improvement of service and all of our highly trained staff are encouraged to contribute.Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed.
(With exception of weekends as per the requirement of the dealership).
40 hrs per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Undertaking general finance duties such as filing, invoicing, banking and dealing with queries into the office
Provide administrative support under the direct of the Trust HR Advisor to enable effective and efficient HR services to the schools within the Trust including, but not limited to, the duties connected to recruitment, on-boarding and induction of new staff
Liaising with staff and parents in a professional and courteous manner
Dealing with deliveries and orders
Provide excellent customer service to both internal and external stakeholders
Develop and maintain effective professional working relationships across the Trust and with other stakeholders to ensure that business services are positively viewed and able to support the Trust mission and objectives
Respond to staff, student and parents queries timely and professionally.
· Undertake any other duties which are reasonably required to fulfil the role as directed by Trust HR & Business Director or senior Business Team staff
This job description is provided to assist the job holder to know what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post.
Training:Ideally the training will take place in the workplace but there may be an occasional need to travel to a different location in order to fulfill the obligations of the apprenticeship.Training Outcome:Successful completion of this apprenticeship may be a gateway to further career opportunities, such as management or senior support roles.
There is no guarantee of a permanent role within the organisation upon completion.Employer Description:Fulston Manor is an extremely successful, non-selective school, with a current roll of 1367, which includes a rapidly growing sixth form of approximately 300 and intense pressure for places in all other years. In addition to the school’s reputation for academic success and quality pastoral care, we are also involved in a significant amount of work with other schools, both providing intensive support and delivering a wide range of training opportunities.Working Hours :37 hours per week
Monday - Thursday
8.00am – 4.30pm
Friday
8.00am – 4.00pm
(1 hour unpaid lunchbreak each day)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Ashford Orbital is part of JCB Motor Group.
Throughout all our JCB Group dealerships in Kent and Sussex, it is our aim to deliver a personal, friendly, caring and professional service to all of our customers, since we are a customer centric business.
At the JCB Group we provide our customers with quality new and used vehicles, full aftercare facilities, fleet, rental and motability services, exceeding a customers automotive expectations. Whether you're just around the corner or across the country, our premium products are here for you. From convenient vehicle delivery to our JCB Concierge service, we go the extra mile and provide the JCB Group difference.
Our Story
Where we've come from and what makes us different?
Back in 1998 our Owner and Managing Director, Jonathan Bischoff, had worked his way up to a Sales & Brand Manager in the local car industry, but thought, "I want to do things differently". Jonathan contacted Volkswagen UK Headquarters, a brand he most respected, and put forward his case. In December 1998 he was selected to become one of the first Volkswagen Sponsored Retailers, and at 28 years old, the youngest. Thus the JCB Group was born with just one showroom, which is now our Head Office, at JCB Medway in Gillingham Business Park.
Over the following years, additional brands, buildings and businesses have been added to the group, expanding it from one brand, one branch to multiple manufacturers, used car and van outlets, car and van rental sites, corporate fleet sales, a van modification collaboration and trade parts centres at over 30 sites in Kent, Sussex and Essex.
Jonathan remains at the head of the company, very much hands on with day-to-day business. Continuing to travel to each branch, meeting with managers and staff on a daily basis.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders:
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my Trade Point members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent:
Clearly understand the benefits for my Trade Point members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment:
Understand the recruitments for new members to join Trade Point and implement these during recruitment
Confidence in approaching and discussing the Trade Point proposition with any new potential member
Set Up:
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service:
Serve my Trade Point members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15-months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Our client – International consultancy is looking for Senior SAP SD Managing Consultant to join their team on a permanent basis. The role is remote however, travel would be required, and you would need to be based in Germany.
Working with the client means contributing to high-impact projects in a global setting where your skills, expertise, and dedication will be recognised. You will play a key role in shaping strategic initiatives, leveraging SAP’s latest innovations.
Here, you’ll have the opportunity to make a tangible difference for leading organizations while advancing your career within a vibrant, supportive, and innovative environment.
Your Role
As a leader within our SAP S/4HANA practice, you will:
12+ years of experince in SAP
Drive SAP S/4HANA implementations across the full project lifecycle, focusing on areas such as Sales (SD)
Analyze business needs, identify relevant SAP features, and recommend best practices to optimize processes and deliver exceptional value.
Lead the planning, preparation, and execution of Fit-Gap and Fit-to-Standard workshops to align business requirements with SAP solutions.
Develop and tailor solution designs for identified gaps, ensuring improved business processes and efficient execution.
Act as a trusted advisor and sparring partner for clients, providing expert guidance on project strategies while managing overall project delivery.
Your Profile
To succeed in this role, you will bring:
A degree in Business Administration, Business Informatics, or a related field; alternatively, equivalent expertise gained through significant professional experience and continuous learning.
Proven experience in 3-5 full project lifecycles with a focus on SAP modules such as Sales and Distribution (SD)
Deep expertise in Sales & Distribution Execution and/or Customer Service, with the ability to design and implement solutions that drive business success.
Hands-on experience with SAP S/4HANA projects and/or relevant SAP certifications, demonstrating your familiarity with cutting-edge ERP solutions.
Strong communication and stakeholder management skills, enabling you to build trust and establish credibility with clients and team members alike.
By joining the client, you’ll be at the forefront of delivering transformative solutions to global leaders, equipped with the tools, support, and opportunities needed to excel in your career.
If you or someone in your network matches this profile, For more information - please apply for this job or send your CV directly and I will call you back to provide you with more details.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Assist in monitoring and responding to security alerts and incidents
Support the implementation and maintenance of security tools such as SIEM, endpoint protection, and vulnerability scanners
Help conduct regular security assessments and audits
Learn to identify and mitigate cyber threats and vulnerabilities
Assist in managing identity and access controls, including MFA and privileged access
Participate in security awareness training initiatives and phishing simulations
Support compliance efforts with industry standards such as ISO 27001, PCI-DSS, and GDPR
Document security processes, incidents, and remediation steps
Collaborate with IT and development teams to ensure secure system configurations and deployments
Training:Why choose our Cyber Security Engineer Level 4 apprenticeship?
The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats.
QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges; elements used widely in the gaming world.
QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned:
Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:PayPoint is a leading provider of digital payments and commerce solutions, committed to building a culture that empowers all our people to thrive and feel a sense of belonging. Our bright and modern offices are based in Welwyn Garden City, with hybrid working options available. We offer a range of employee benefits including an on-site gym, private medical insurance, life assurance, and access to discounted services through our online benefits portal.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Supporting the administrative function of the team, you will provide an administrative and client support service to clients in an accurate and timely manner. You’ll manage customer, system and office administration processes and procedures. You’ll contribute to the creation of a professional environment focused on providing excellence in quality, efficiency and service to customers.
You will learn:
Renewals – following the renewals process from start to finish (sending letters, sending terms to advisor, running quote tables, requesting discount, ensuring compliance)
Supporting the business with rate review information and data refreshes
Deal with general admin (calls, emails, quotes, invoices, P11D’s, claims, membership changes, post etc)
Maintain accurate client records, track key deadlines and ensure documentation is prepared in line with FCA requirements and internal quality standards
Collaborate with advisors and senior management to support client relationship management and business operations
Training other team members on processes and procedures where required
Supporting the business with other ad hoc projects as they might arise in a small, growing business
Compiling renewal and switch management information for reporting to the business
Person Specification
Be able to deal effectively with a range of different tasks and projects
Be able to prioritise workload
Be able to work as part of a team but also use own initiative when needed
Experience in developing and managing customer administration processes and procedures
Experience of maintaining databases
GCSE English and Maths A-C or 9-5
Great at building and maintaining relationships
Professionalism
Time management skills
Attention to detail
MS Office
Confident in hosting video/face-to-face meetings with clients
Self-motivated
Analytical
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:As your skills and knowledge develop, on successful completion of your apprenticeship, you will have the opportunity to progress into a permanent, progressive role within the team. Previous apprentices have gone far within the company and rest assured, you’ll be encouraged to develop and reach your full potential.Employer Description:Operating from new and modern offices, Excellect offer an empowering environment where you’ll have the opportunity to learn, make a difference and most importantly have fun. Expect competitive salaries and benefits after 6 months, lots of regular team activities arranged by their sports and social committee and none of the usual corporate kowtowing. Benefits include:
• Health Cash Plan
• Group Critical Illness
• Group Life Assurance
• Employee Assistance Programme
• Access to Health Assessments, allergy testing and holiday discounts
• Cycle to work
• Birthday leave
• Christmas shopping leave
• Christmas shutdown leave
• Sports and Social quarterly budget
• Free parking spaces within a car park (if anyone enquires)
• Private Medical Insurance
• Travel InsuranceWorking Hours :Monday to Friday, 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do?We are a fast-growing e-commerce packaging company based in Barnet, North London, and we are looking for a German-speaking Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional who has the ability to communicate effectively and build strong client relationships, then this could also be the role for you!We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing-leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location.We're looking for a commercially minded New Business Sales Executive to sit within the Sales team. You will sit in the middle of a fairly short "production-to-delivery" cycle, which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients' timelines are being met whilst doing good quality business. We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace.Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently, and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates who have a strong work ethic, a desire to learn and can build strong relationships with their colleagues.In return, we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, a supportive working environment, and a strong culture. We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing.Role Specifics
Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions.Providing a range of quotations and talking customers through their product options.Creating a rapport with customers and aiming to ensure 100% customer satisfaction.Sending samples and supporting information to customers to help with the sale.Maintaining relationships with existing customers and regularly calling them to find new enquiries.Ensuring all walk-in customers are welcomed and managed accurately and efficiently.Ensuring all customer information is correctly logged within the CRM system.Managing customer issues and disputes on jobs.Achieving the team's target on a monthly basis, as set out by the Line Manager.Contributing to overall team spirit and helping create a positive working environment for all members of staff.
Knowledge & Experience
Understanding of what excellent customer service entails.Experience in working in a previous sales role (not essential, but desirable).Solid telephone manner and solid verbal and written communication.Strong organisational skills and ability to manage time effectively and prioritise work.Ability to find practical solutions to problems and think outside the box.Naturally pays attention to detail without any loss of accuracy.Able to work towards targets.Must have a bubbly, friendly and positive demeanour.Be resilient, energetic, enthusiastic, have a 'can-do' attitude and dynamism.
Other Benefits
Career development opportunitiesOn-site parkingCasual dressSubsidised private health careVibrant and dynamic working environment
How to Apply:Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.....Read more...
Retention & Renewals Advisor Location: WilmslowSalary: £24,750 per annum + Commission, OTE £35K +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HS Direct, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The Role • Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.• Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.• Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.• Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.• Collaborate with existing clients to identify opportunities for additional growth and support new business generation.• Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.• Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at HS Direct, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit Apply now to forward your CV.....Read more...
Retention & Renewals Advisor Location: WilmslowSalary: £24,750 per annum + Commission, OTE £35K +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HS Direct, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The Role • Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.• Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.• Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.• Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.• Collaborate with existing clients to identify opportunities for additional growth and support new business generation.• Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.• Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at HS Direct, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit Apply now to forward your CV.....Read more...
JOB DESCRIPTION
Summary:
Carboline is looking for a dynamic National Business Development Director to oversee the Business Development team. Guide their efforts to develop new business and collaborate with sales and project development leadership to maximize market opportunities.
Minimum Requirements:
Bachelor's degree or master's degree in business or technical discipline with 2 years Business Development experience OR 5 years minimum Business Development experience
2 years Supervisory or Management experience.
Must have a valid Driver's License.
Physical Requirements:
This position requires minimal physical activity. It may require lifting up to 50lbs on occasion. May require computer usage for an extended period of time - up to 8 hours in a day. Occasional exposure to various chemicals. May require travel by car up to 50%, including nighttime.
Essential Functions:
Lead a team of market researchers to analyze specific markets and identify key customer demographics and purchasing trends.
Develop and implement market plans to enter and/or grow Carboline's share of assigned markets.
Spearhead product development initiatives to capture market share and foster growth within assigned markets.
Drive market expansion by developing and implementing proactive, long-range strategies.
Coordinate and monitor major projects, ensuring accountability and progress among team members.
Source and build relationships to become a trusted advisor to key specifiers of high-performance coatings, including owners, engineers, architects, and independent consultants, within the assigned region.
Manage project pipelines in collaboration with the sales team.
Finalize sales by ensuring seamless project coordination between on-site representatives and external contractors.
Utilize SFA tools to compile and present monthly project tracking reports and sales forecasts.
Expand the company's network by representing the organization in relevant local and national industry associations.
Drive business growth by developing specifications with engineering partners and securing sales with a targeted list of regional, national, and international owner-operators.
Partner with the Director of Sales, Director of Specification Services, and other key stakeholders as needed to drive business objectives.
Maintain sustained commitment to the Company's safety and quality programs.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best
."Apply for this ad Online!....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician,qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:We began selling cars and vans way back in 1991, and our missions when we started is still unchanged today; to make vehicle buying and servicing easy and affordable and to treat people like we would like to be treated. Simply put, if you’re happy, we’re happy! We do everything we can to get you the best car or van at a price you can easily afford whilst making the experience stress-free.
We’re approved used car specialists, and stock over 1786 used cars including 420 used Vauxhall cars as well as new vans and used vans. What’s more, our Pentagon dealerships take care of all your servicing and maintenance, parts, accident repair and warranty requirements. All this ensures you’re guaranteed an exceptional level of service. We’re also a proud supporter of the Motability scheme, helping those in need to retain the freedom of mobility.
We use over 25 years of experience in the industry to give you the best possible service, making sure that your time with us is enjoyable and stress-free.
Although we’ve grown to become one of the largest dealer groups in the UK, we haven’t forgotten how important our customers are. We don’t believe in high-pressure selling; we encourage our customers to take their time and make a decision that’s right for them
Our industry is ever changing and evolving and providing learning & development opportunities for our colleagues ensures we stay ahead of this. Supporting our colleagues to develop their knowledge and continuously improve themselves is always on our agenda! Whether you're looking at a career in Parts, Sales or Service or thinking of apprenticeship to take your first steps not just into a job, but a career!
Our colleagues drive our success and play a pivotal role in achieving our vision of delivering 100% positive colleague, customer and community experience.
We thrive on having a high-performance culture where our colleagues can enjoy a positive working environment that is inclusive, recognises performance and provides outstanding personal growth opportunities.
We want to hear from talented individuals who are passionate about what they do, want to feel empowered to do their best, have a desire to learn and want to be part of a successful growing business.
As a business we recognise the value in having colleagues from a variety of backgrounds, with different experiences and varied skills. The means the role requirements on our vacancies should be seen as a guide, not a checklist, and we would encourage you to apply for roles where you see your skills and competencies could align.
We can’t wait to hear from you!Working Hours :Apprentices will be expected to work Monday - Friday, shifts to be confirmed.
(With exception of weekends as per the requirement of the dealership).
40-hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
