Customer Advisor Jobs Found 79 Jobs, Page 4 of 4 Pages Sort by:
Customer Operations Advisor
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge ....Read more...
Apprentice Business Administrator
Support all areas of the business including sales, marketing, operations, and administration and interacting with internal or external customers Working to increase efficiency by supporting and working across teams, as well as helping to resolve issues Using IT packages and systems (including Microsoft Office, Hubspot, Wordpress, Zuper) to write letters, emails, proposals, as well as to record and analyse data Updating and reviewing databases, ensuring information is recorded accurately Assisting with drafting correspondence, writing reports, and inputting/ reviewing work Maintaining positive relationships within the team and across the organisation, promoting collaborative working Communicating with internal and external customers, either in person, on the telephone, in writing or on digital platforms Assisting with queries from inside and outside the organisation, while representing the organisation Reviewing processes and providing suggestions for improvements, sharing administrative best-practice across the organisation Managing work priorities and time to meet deadlines and to complete tasks effectively, while managing expectations Organising meetings and events, taking minutes and action logs as needed Assisting with project management, including helping to plan, monitor and report on projects Assist with customer enquiries, prepare quotes, and manage the sales process from start to finish Work with our suppliers and installation teams to coordinate orders and installations Help support the planning and scheduling of servicing and maintenance work, including follow-up actions after bollard services Learn how to source and order products from a range of manufacturers Learn how to use our CRM system (HubSpot) to manage customer relationships and track opportunities Assist in developing and sending email marketing campaigns to drive repeat business Training: Business Administrator Level 3 Apprennticeship Standard Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre Training Outcome: A position may be available for the right candidate following successful completion of the apprenticeship The business is looking for somebody who wants to develop and gain a full-time position following their apprenticeship You may prefer to focus in a particular area, whether that be sales/operations or office management, in which case we may be able to progress you into a more specific role in the future.Employer Description:Rhino Security has specialised in the perimeter protection of private and commercial property for the last 32 years, establishing itself as a trusted advisor with exceptional levels of customer service. We excel in specifying, supplying, installing and maintaining security posts, bollards and barriers throughout the UK, with the sole aim of delivering peace of mind and deterring criminal activity. All our security bollard and barrier ranges include products with different specifications and styles so that you can choose items that will deliver on your security and aesthetic requirements, whether that be telescopic or static, manual or automatic. We also stock a range of cycle shelters and stands, as well as crash-rated street furniture solutions. Our added value comes in the form of a dedicated Aftercare team, coupled with annual maintenance plans which ensure our client’s sites remain secure and fully operational. A brief history: Founded in 1992 by George ‘Tony’ Hamerton, our company began with the goal to improve perimeter security for car dealerships across the UK. After an early career working with some of the world’s most recognised automotive brands, Tony spotted a significant gap in the market. Partnering with the Great British Bollard Company (now Marshalls Street Furniture) as the main agent for the East of England, Tony set out to build a business focusing on providing top-quality security solutions. In his Bedford Rascal van loaded with demonstration bollards, Tony drove across the country and grew his business into a trusted provider. He supplied and installed perimeter security solutions for hundreds of car dealerships, including bollards, barriers, fencing and CCTV. Along the way, he introduced a bollard servicing offering, with Annual Servicing Plans designed to keep our clients’ security solutions in top condition year-round. For over 30 years, we’ve built a reputation for delivering exceptional customer service, which has led to long-standing, highly valued relationships with many of our clients. Much of our business comes from customers who have trusted us for decades, a testament to our dedication to high-quality service and support. In 2022, Tony’s son, James, took the helm. James brought a fresh perspective to the business after a successful career in Sales and Project Management in London’s office design and fit-out sector. His goal has been to modernise and expand, ushering the company into its next chapter of growth. This transformation includes adopting new, streamlining technologies, expanding our product range, and enhancing our supplier network to better serve our existing and new customers. Now, two and a half years into this exciting new era, we’ve grown stronger than ever. With a supply and installation service covering the entirety of the UK, plus shorter lead times thanks to our new warehouse facility, we are ready for the future. Our turnover and headcount in the last two years has also doubled, from £1m-2m and 5-10 respectively. We are proud to say that while our company continues to evolve, our core values remain unchanged: “Deliver outstanding customer service and always do right by our clients and partners.” This is reflected in our current average customer review ratings of 4.8/5 on Trustpilot and 4.9/5 on Feefo, where we also plant a tree for every review we receive with a minimum of 100 a month.Working Hours :Monday to Thursday, 08:30 - 17:00 (60-minute paid lunch) Friday, 09:00 - 16:00 (college day, unpaid lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Reliable and self-motivated,Adaptable ....Read more...
Outbound Sales Consultant
Outbound Sales Consultant - Office based Dover, Kent Area£23,100 plus commission (ote £27,000 first year) + time off incentives.Permanent - Full Time 08:45 – 17:00 M-F****Own transport desirable due to location****Outbound Sales Consultant – Full Time - No Weekends or Evenings!Supercharge Your Career as an Outbound Sales Advisor – Full-Time OpportunityAre you bursting with energy, positivity, and a passion for building connections? Do you thrive in a fast-paced environment where every day is different, and success is celebrated? If this sounds like you, we’ve got the perfect opportunity!About the RoleWe’re looking for enthusiastic and driven individuals to join our client’s friendly sales team as Outbound Sales Advisors. This is a full-time role where you’ll have the chance to develop your skills, be supported by a fantastic team, and grow within a company that’s been thriving in the transport, logistics and fuel industry for over 40 years.What You'll Be Doing Building and managing your own portfolio of business clients.Making outbound calls to prospective customers, offering top-tier fleet fuel procurement services.Working closely with an experienced team leader who will coach and guide you to success.Driving business growth while achieving personal and team goals. Hours: Monday to Friday, 08:45 – 17:00 What We’re Looking ForWe’re not just filling a role – we’re seeking motivated professionals who are: Full of energy and enthusiasm – your positivity is infectious.Eager to learn and grow – we’ll invest in your development, and your ambition will take you further.Resilient and adaptable – you thrive in a fast-paced, target-driven environment.Customer-focused – delivering a first-class experience is your top priority. What’s in It for You?This isn’t just a job – it’s the beginning of an exciting journey with incredible rewards, including: 30 days holiday per year, including bank holidays – because work-life balance matters.A fantastic commission and bonus structure – your hard work pays off.Free, secure onsite parking – stress-free commuting every day.Regular financial incentives and quarterly big-ticket prizes worth £3000!Access to Fuel Partner rewards points and discounted diesel.Reduced rates for MOTs and vehicle servicing.Ongoing training and development opportunities to boost your career.Fun team events and social evenings – because we believe in celebrating success. Ready to Join the Team?If you’re ready to step into a dynamic role with a company that values your growth, rewards your efforts, and supports your success, don’t wait. Apply now and fuel your future with us!Note: Own transport is desirable due to the location.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Outbound Sales Consultant
Outbound Sales Consultant - Office based Dover, Kent Area£23,100 plus commission (ote £27,000 first year) + time off incentives.Permanent - Full Time 08:45 – 17:00 M-F****Own transport desirable due to location****Outbound Sales Consultant – Full Time - No Weekends or Evenings!Supercharge Your Career as an Outbound Sales Advisor – Full-Time OpportunityAre you bursting with energy, positivity, and a passion for building connections? Do you thrive in a fast-paced environment where every day is different, and success is celebrated? If this sounds like you, we’ve got the perfect opportunity!About the RoleWe’re looking for enthusiastic and driven individuals to join our client’s friendly sales team as Outbound Sales Advisors. This is a full-time role where you’ll have the chance to develop your skills, be supported by a fantastic team, and grow within a company that’s been thriving in the transport, logistics and fuel industry for over 40 years.What You'll Be Doing Building and managing your own portfolio of business clients.Making outbound calls to prospective customers, offering top-tier fleet fuel procurement services.Working closely with an experienced team leader who will coach and guide you to success.Driving business growth while achieving personal and team goals. Hours: Monday to Friday, 08:45 – 17:00 What We’re Looking ForWe’re not just filling a role – we’re seeking motivated professionals who are: Full of energy and enthusiasm – your positivity is infectious.Eager to learn and grow – we’ll invest in your development, and your ambition will take you further.Resilient and adaptable – you thrive in a fast-paced, target-driven environment.Customer-focused – delivering a first-class experience is your top priority. What’s in It for You?This isn’t just a job – it’s the beginning of an exciting journey with incredible rewards, including: 30 days holiday per year, including bank holidays – because work-life balance matters.A fantastic commission and bonus structure – your hard work pays off.Free, secure onsite parking – stress-free commuting every day.Regular financial incentives and quarterly big-ticket prizes worth £3000!Access to Fuel Partner rewards points and discounted diesel.Reduced rates for MOTs and vehicle servicing.Ongoing training and development opportunities to boost your career.Fun team events and social evenings – because we believe in celebrating success. Ready to Join the Team?If you’re ready to step into a dynamic role with a company that values your growth, rewards your efforts, and supports your success, don’t wait. Apply now and fuel your future with us!Note: Own transport is desirable due to the location.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...