As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 23 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis between Monday-Sunday, 6:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
Duties will include but are not limited to:
Assisting Service users with washing, dressing, applying creams.
Assisting with oral and personal care and toileting where necessary.
Preparing food and drink and assisting with mealtimes.
Light domestic duties within the household.
Social interaction.
Training:Apprenticeship Standard is Level 2 Adult Care worker.You will be required to attend St Austell College a day a week as part of your apprenticeship training. You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor.Training Outcome:Once qualified Penhellis Community care can offer a full-time role to applicants with the opportunity to progress to either a Key or Senior worker.Employer Description:Established in 1993, Penhellis Community Care is a Cornish based company regulated and regularly inspected by the Care Quality Commission.
We are a family run business with family values, availability is set so provides a healthy work/life balance and due to our size, we are able to give work to localised areas resulting in less travel time and more client time.
The area that they cover are either Penzance, Hayle & St Ives, Helston, Falmouth & Truro or CamborneWorking Hours :Penhellis run Saturday to Friday, each day has a shift pattern of 7am until 2pm and 3 until 10pm.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Shadowing an experienced Project Manager
Reviewing and discussing RAMS & project specifications
Hands on experience with installing / repairing projects
Assist in organising vehicles with the correct tools and materials for each job at the start of each day
Assist in stock checks and preparations for the following days work
Training:
You will be working towards a Level 2 Roofer Apprenticeship Standard
You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor
You will be required to attend Cornwall College St Austell on a weekly basis as part of the apprenticeship training
Training Outcome:
Roofer apprentices can go on to complete further qualifications in the roofing sector
May be the opportunity to stay with the business
Employer Description:Peninsula Roofing Ltd are a roofing company covering all aspects of
install and repair works. We have a strong focus on Health, Safety & The Environment. We have won the NFRC Gold Award for Health, Safety and The Environment 2022 & 2023. We hold a CHAS Advanced accreditation. Main contractors at The University of Exeter, for an apprentice this provides a unique opportunity to cover multiple roofing disciplines on a regular basis. We cover all areas across the South West, most of our domestic work is based within Cornwall. Noting we do travel several days a week to Exeter University.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
- Support colleagues to provide for the welfare, learning and development of the children
- Plan and deliver fun activities
- Contribute to the childrens records through observation
- Take shared responsibility for standards of safety, hygiene, security, cleanliness and tidiness across the childcare centre
- Liase with the parents/carers of the children to conduct handovers and provide feedbackTraining:Apprentices will attend Chamber Training one day per week for knowledge sessions and Functional Skills in English and maths (if required).
Apprentices will be assigned a training advisor who will support them throughout their apprenticeship training with the development of their portfolio and completion of assignments.Training Outcome:Potential progression to Level 3 Early Years Educator Apprenticeship or full employment may be available.
Employer Description:The Links Day Care Centre provides quality care and education to children aged 2 to school age, they also provide wraparound and holiday care to the nursery children and children who attend 2 local primary schools.
The Links appreciate and celebrate all children in their care, recognising their individuality and strengths and providing them with a safe, happy and stimulating environment, allowing them to grow and develop into confident, independent and capable young people.Working Hours :The childcare facility is open Monday to Friday between 7.45am and 6.00pm. Apprentices will be required to work shift patterns across these days, with 1 day allocated for attendance to apprenticeship training classes.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Caring....Read more...
Main duties will include:
Answering all incoming calls and directing them to the right person
Diverting all emails to the correct person
It will also be pre-screening candidates across all divisions
Data input of candidate's details
Adhering to all GDPR policies
Being on reception meeting and greeting employer and candidates
Use of spreadsheets for payroll
Training:Training will be delivered onsite at the employer's workplace. With regular visits from Hull College.Training Outcome:On successful completion of the apprenticeship there is a full-time role also progression to be a recruitment advisor.Employer Description:James Ray Recruitment are a people-first recruitment agency. We have offices in Beverley and serving Hull, East Yorkshire and the surrounding area. In 2024, we launched our Liverpool office, working with top clients and candidates in the Northwest, including Manchester.
Our team combined has decades of experience in recruitment at some of the region’s largest firms. When we established James Ray Recruitment in 2022, we wanted to do things differently and put people first.
We know that hiring the right staff is one of your biggest decisions. At James Ray we go above and beyond to ensure that any candidate we put in front of you has the right knowledge, skills and experience to be a success in your business. We take the time to get to know you and your company culture, ensuring that our candidates are the right fit.Working Hours :Monday to Friday 8.30am - 4.30pm
but can be flexible e.g. 9am - 3pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 20 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18 hours per week, on a shift pattern basis, between Monday-Sunday, 7:00am-10:00pm, exact days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face-to-face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as a part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
Level 2 Customer Service Practitioner Apprenticeship Standard
The training schedule has yet to be agreed upon, further details will be made available at a later date
The apprenticeship will take a minimum of 12 months to complete.Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level
Employer Description:Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.Working Hours :Monday - Friday, daytime hours. Shifts to be confirmed (TBC).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-18-months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-18-months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :30 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
About You Do you enjoy working with fantastic people, where no two days are the same?Do you have a passion for great customer service?Do you want to make a real difference to the communities we serve?If so, read on...... We are looking for someone to join us as a Customer Service Advisor. If you currently work in a customer service environment and are looking for a career change we have an exciting opportunity available. You will be a highly motivated, have an eye for detail, be a good communicator so we can understand our customers needs in order to be able to support them in the best way. You'll feel comfortable in prioritising work, have the ability to multitask and have excellent time management skills. About The RoleAs a customer service advisor, you will be responsible for providing a first class customer advice, information and transactional service to a variety of customers covering a wide range of services provided by the Coal Authority through telephone, digital and some face-to-face channels.You will form a vital role within the Customer Strategy and Services team and will be responsible for a variety of customer enquiries, including interpretation of report information, advising customers on the right products and services for their needs and providing an immediate incident response service when required. We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date:17th November 2024Sifting date: 18th/19th November Interviews: 22nd November, and w/c 25th November(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About The Coal AuthorityOur benefits:
A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.....Read more...
Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, cancelling and rescheduling other appointments, as well as receiving inbound telephone and email queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriateAdministration duties including emails, data inputting and typingOther additional duties to support priorities of the centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT and admin skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Strong attention to detail and accuracy
What's on Offer?
Temporary position until the end of March 2025Full time hours 8:30 am - 17:00pmWorking hours are typically Monday to Friday - but flexibility would be appreciated to cover shift patterns and Saturdays which are a 4 week rotationBased in modern offices in the centre of Llandudno which is accessible using public transportStarting on an hourly rate of £11.44 Benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.
If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
There is an opportunity for a Customer Services Advisor to join our clients team based in NW London. They are one of London's leading Recycling & Waste Management Companies.
The Role:
Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to our clients. You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.
Key responsibilities of the role are:
Responsible for client satisfaction and responding to incoming calls and emails.
You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
You will prepare invoices for all your customers on a weekly basis to be checked by the Head of Customer Service.
Maintain databases for all clients and ensure all information is up to date.
Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
This position will see you contacting lapsed clients with the aim of becoming active customers again.
Key competencies of the role:
Be self-motivated with an analytical mind and a keen eye for detail.
Ambitious dynamic go-getter with a real can-do attitude.
Confident communicator, both verbal and written
Good team player as you will be required to work with a range of personnel internally and externally.
Work well under pressure and to set timelines in a professional manner.
Experience of working in a fast-paced environment
Qualifications/Experience:
Advanced level of Microsoft Office skills.
Ideally have previous exposure to the Waste Management and Recycling industry.
Essential to have previously worked in a Customer Service environment.
If interested, please get in touch with Aaron on 0203 008 5212. Alternatively you can click “Apply” to forward an up-to-date copy of your CV, with a covering letter.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-18-months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
The Role
Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
Ensuring the delivery of a quality customer experience on each and every communication.
Communicating with suppliers to give our customer relevant updates and information.
Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
Responding to all calls and emails in a timely manner and to a high standard.
Booking on jobs.
Assisting customers with the company website.
Liaising with drivers.
Giving support to the Director and sales staff as needed.
Assisting with all health and safety.
Be proactive under pressure, show initiative in finding solutions for customers.
Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
An option to get involved in sales.
The Candidate
They are looking for a reliable, self-motivated candidate, who is willing to learn and work as part of a team. They should have excellent attention to detail and be competent in IT with software skill that include Microsoft office. The candidate will be supported in learning how to use our operating systems including pallets, courier, and freight.
A UK Driver’s licence would be an advantage. This role will be supported by a Level 3 Business Administration Apprenticeship standard qualification supported by Starting Off.Training:
Business Administration Level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible fulltime permanent position upon completion of the apprenticeship.
Employer Description:An established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast.
They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team.
They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in Bristol.
This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry.Working Hours :8:30am to 5.00pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Embrace the future of cloud accounting and leverage AI and technology to enhance internal efficiencies and elevate client operations. As an eventual well-rounded advisor, you’ll play a pivotal role in transforming financial processes.
Key Responsibilities:
Utilise cutting-edge cloud accounting software for seamless weekly, monthly, and quarterly bookkeeping, as well as VAT preparation
Prepare insightful Management Information and comprehensive Year-End accounts
Research and integrate innovative applications with cloud accounting platforms
Drive improvements in cloud accounting efficiencies
Support the Cloud team with conversion projects and provide ad hoc assistance to clients
The role can be based in Blackburn or Bury where we have supportive teams to help you progress
Training:
College days will typically be once a week, at First Intuition Manchester
Training Outcome:
Once the Level 3 AAT qualification has been achieved, we would look at further training opportunities to help develop your career, this would be onto the Level 4 AAT, followed by the ACA or ACCA to become Chartered
Employer Description:We are a vibrant, dynamic and award-winning firm of Chartered Accountants and business advisers, with offices in Blackburn and Bury, covering East Lancashire, Greater Manchester and beyond. Our vision is to be the best North West firm of finance professionals and we want great people to join our team and help us do that. We are proud of our inclusivity and diversity, encouraging people to be the best they can be and to be involved, no matter their level of experience or role.Working Hours :Monday to Friday
8:45am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Embrace the future of cloud accounting and leverage AI and technology to enhance internal efficiencies and elevate client operations. As an eventual well-rounded advisor, you’ll play a pivotal role in transforming financial processes.
Key Responsibilities:
Utilise cutting-edge cloud accounting software for seamless weekly, monthly, and quarterly bookkeeping, as well as VAT preparation.
Prepare insightful Management Information and comprehensive Year-End accounts.
Research and integrate innovative applications with cloud accounting platforms.
Drive improvements in cloud accounting efficiencies.
Support the Cloud team with conversion projects and provide ad hoc assistance to clients
The role can be based in Blackburn or Bury where we have supportive teams to help you progress.
Training:
College days will typically be once a week, at First Intuition Manchester.
Training Outcome:
Once the Level 3 AAT qualification has been achieved we would look at further training opportunities to help develop your career, this would be onto the Level 4 AAT, followed by the ACA or ACCA to become Chartered.
Employer Description:We are a vibrant, dynamic and award-winning firm of Chartered Accountants and business advisers, with offices in Blackburn and Bury, covering East Lancashire, Greater Manchester and beyond. Our vision is to be the best North West firm of finance professionals and we want great people to join our team and help us do that. We are proud of our inclusivity and diversity, encouraging people to be the best they can be and to be involved, no matter their level of experience or role.Working Hours :Monday to Friday, 8:45am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Duties will include but are not limited to:
Providing personal care
Meal preparation
Companionship
Escorting service users when shopping
Light domestic duties
Oversee medication
End of life care
Training:Apprenticeship Standard: Level 2 Adult Care worker.You will be required to attend St Austell College a day a week as part of your apprenticeship training. You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor.Training Outcome:
On the completion of your apprenticeship there may be opportunities to progress within the business, eventually as a Senior Carer or Supervisor.
Opportunities to spring board to an NHS career.
Employer Description:Thyme Care Ltd is a dedicated home care agency based in Penzance, Cornwall, specialising in personalised and holistic care solutions. Their services encompass a wide range of support, including safe moving and handling training, respite care, and comprehensive home care tailored to individual needs. Thyme Care emphasises person-centred care, ensuring that each client’s dignity, privacy, and right to make informed choices are respected. The agency is committed to delivering high-quality services that enhance the overall quality of life for its clients while actively involving them and their families in the care process. With a team of qualified carers, Thyme Care aims to provide flexible and attentive support that aligns closely with the unique values and requirements of each service user.Working Hours :Weekends
Mornings, 08.00 - 14.00. Evenings, 16.00 - 21.30.
Weekdays
Mornings, 08.00 - 15.00. Evenings, 16.00 - 21.30.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.
Example roles include:
Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritising incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports
Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.
Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply - you might be the perfect fit!
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.
This role comes with a Level 4 Cyber Security Technologist Apprenticeship, and we partner with a fantastic learning provider to support you all of the way.Training:Digital and Technology Solutions Professional Level 6.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :37.5 working hours a week with potential shift rotations. Exact working days and hours TBCSkills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
An opportunity has arisen for a Car Sales Executive to join a well-established car dealership offering excellent benefits. This full time on-site role offers basic salary of £20,000 - £25,000 and potential to earn OTE £100,000.
We are searching for a driven and well-organised Prestige Vehicle Car Sales Executive who will play a pivotal role in our sales team. In this role as Car Sales Executive, you will be responsible for selling high-end vehicles from leading brands such as Mercedes-Benz, Bentley, BMW, Audi, Jaguar Land Rover, Porsche, Rolls-Royce, and Tesla.
This position offers an incredible opportunity to work with a portfolio of prestigious vehicles while developing strong customer relationships. With guaranteed commission during your initial training and uncapped OTE, this role offers significant earning potential for the right candidate.
You will be responsible for:
* Sell prestige vehicles and associated products in accordance with dealership policies and industry regulations
* Conduct customer appointments, offering a seamless and professional experience
* Respond promptly to inbound enquiries via email, phone, and in-person
* Guide, educate, and inform customers on vehicle stock, products, and financing options
* Conduct vehicle demonstrations and test drives
* Maintain an in-depth knowledge of the vehicles, their features, specifications, and financing options
* Negotiate sales deals, handle all necessary paperwork, and ensure smooth transaction completion
* Manage all aspects of vehicle orders, preparation, and delivery, ensuring customer satisfaction
What We're Looking For:
* Previously worked as a Car Sales Executive, Sales Advisor, Sales Consultant or in a similar role.
* Minimum 1 year of sales experience
* Must be over 23 (due to insurance regulations)
* Professional appearance and a confident, persuasive approach
* Excellent verbal communication, negotiation, and customer service skills
* Strong knowledge of the automotive industry and technical vehicle specifications
* Knowledge of vehicle financing is advantageous
* Valid UK driver's licence
Shift:
* Monday to Friday, 9am-6:30pm (one day off during the week),
* Saturdays 9am-6pm, alternate Sundays 9am-5pm
What's On Offer:
* Guaranteed commission during training
* High street discounts
* Access to an incredible range of luxury vehicles
* Opportunity to work for an award-winning, 'Best Place to Work 2024' company
* Potential to earn up to £100,000+ per year
* Professional development and career advancement opportunities
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Key Responsibilities:
Importing timesheet and spreadsheet data into the payroll system
Entering timesheets onto our internal payroll system
Processing contractor invoices, holiday pay and candidate advance payments
Processing accurate and timely payroll on a weekly basis
Dealing with contractor payroll queries and working closely with our recruitment consultants to deliver a high standard of customer service
Setting up new starters and ensuring their right to work compliance
Submitting contractor payment and compliance reports to the company
Company Benefits:
Medicash company health plan including Extras (e.g. gym, holiday and shopping discounts)
Three 5* staff events a year including annual team building trip away!
Early finish Fridays and bank holidays
Wellness weekdays with extended lunch hours
Free food/drink in all offices (Fresh fruit, cereal, breakfast, snack bars, all the diet coke you can drink and more)
Access to on-site, trained Mental Health First Aiders
First Friday team drinks (first Friday of each month)
Access to a confidential financial advisor for all employees
Interest-free loans available
Bike 2 Work scheme
Paid time off for charitable commitments
Training:
Accounts and Finance Level 2 Apprenticeship Standard
Training Outcome:
Sellick is committed to supporting long term career growth and development. Sellick is thrilled to bring someone onto their team and provide them with the opportunity to grow and advance within the payroll department
With clear paths for progression, Sellick offers the support, training, and mentorship needed to help you build a successful career, gaining valuable experience and skills along the way
Employer Description:Sellick Partnership are officially a Great Place to Work®, and the secret to their success is the people that they employ. They offer an unrivalled training and development programme ensuring you have the support, experience and skill set to achieve your goals - creating a platform to really make a difference by providing a tailored and compassionate approach to recruitment.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Service Care Solutions are working on behalf of a Charted Accountancy, for a mortgage advisor to join the team on a permanent basis. Please find a description of the role below. Salary: £25,000-£30,000 Hours: 37.5 Location: Chesterfield.General Responsibilities:
Read credit reports and fully understand customer credit profiles
Provide high quality professional independent mortgage advice and explain different types of mortgages available
To be responsible for all underwriting queries, resolution of issues and produce decisions in principle’s for new cases prior to be passed over to the case management team
Underwrite Mortgage applications for a large panel of lenders
Manage pipelines and workflows in a fast-paced mortgage environment, ensuring all customers are kept fully up to date
Meet all departmental SLAs and targets
Ensure all regulatory documentation completed within the required timescale
Work within Network regulatory requirements
To maintain knowledge of the financial services industry
Keep up to date with new mortgage products and changes in lenders criteria
To be proactive, hardworking, flexible and able to work under own initiative but also a team player
Embrace company values and promote them effectively alongside the company brand
Understand what Treating Customers Fairly (TCF) means and embed this fully within your work
Attend internal or external meetings as required.
If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.If you have any questions or queries, please don't not hesitate to ask.....Read more...
