Customer Service Advisor

Customer Service Advisor required for a Global leading manufacturer of furniture, representing 10 brands sold across 80 countries.

This company employs over 1900 staff globally and are actively searching for a Customer Service Advisor for their West Yorkshire manufacturing facility.

The successful Customer Service Advisor will be easily able to commute to HUDDERSFIELD from surrounding towns & cities, including Halifax, Brighouse, Barnsley, Dewsbury, Leeds and Wakefield.

Key Responsibilities of the Customer Service Advisor will include:

Process and respond to customer service tickets within an agreed timeframe Process incoming orders by verifying the customers requirements and the products pricing Collaborate with internal stakeholders to ensure timely deliveries and provide shipping updates to customers Respond to and document warranty claims, returns and credit notes as required Provide accurate and timely quotations to customers and follow up on outstanding quotes Respond to customers invoice and payment queries

For the Customer Service Advisor, we are keen to receive CV’s from candidates who possess:

Experience as Customer Service Advisor or similar within a manufacturing environment Experience using CRM systems, Microsoft Excel and Outlook A ‘Customer first’ mindset Professional demeanour and the ability to communicate technical details clearly

Salary & Benefits:

£30,000 (depending on experience) 8% Combined pension Enhanced Maternity and Paternity pay A positive workplace cultured focused around honesty and integrity On-site parking Monday to Friday – 08:30am to 16:30pm

To apply for this position, please click “Apply Now” and attach a copy of your CV. Alternatively, please contact Alex Feather at E3 Recruitment for more information