Service Advisor

Service Advisor – Main Dealership Location: Yeovil  Salary: £31,000 per year basic + OTE £36,500+ Additional Bonus: £25 per service plan sold Uncapped bonus potential Job Type: Full-time, Permanent Schedule: Monday to Friday, 8:00am–6:00pm | 1 in 3 Saturdays required About the Role We’re looking for an experienced Service Advisor to join a busy, award-winning main dealer aftersales team. If you have a passion for delivering top-level customer service in the motor trade and thrive in a fast-paced environment, we want to hear from you. Key Responsibilities - Greet customers and manage their service and repair bookings - Communicate vehicle progress updates clearly and professionally - Explain vehicle faults and recommended repairs in a confident, easy-to-understand way - Upsell service plans and repairs where appropriate - Handle customer concerns to achieve positive outcomes - Ensure a seamless, premium experience throughout the customer journey Required Experience - Minimum 2 years experience as a Service Advisor in a main dealership - Strong customer service and communication skills - Ability to work under pressure and manage multiple tasks - Full UK Driving Licence (required) - Right to work in the UK (required) Benefits - Health Cash Plan – GP access, dental/optical cashback, mental health support - Car Lease Scheme – new car from £209/month - Employee Discounts – on vehicle purchase, MOT, servicing, parts and accessories - Pension Scheme – with company contributions - Life Assurance - 30 Days Annual Leave – including bank holidays - Cycle to Work Scheme - Flu Vaccinations (Paid) - Refer-a-Friend Bonus – up to £2,000 - Local Discounts – gyms, restaurants, and retail - Regular Social Events – team-building, nights out, etc. - Ongoing training and clear career progression opportunities Why Join Us? You’ll be part of a respected, customer-focused dealership group with a strong reputation in the motor trade. We invest in our people and offer clear development pathways through manufacturer training and in-house support. Apply Today If you’re a confident, motivated, and experienced Service Advisor ready to progress your career, apply now to join our growing team.