The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:
Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House - Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House - Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House – Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Customer Support Executive
· Front of House – Brand Representative
· Customer Service expert leading to after sales, service advisor or parts advisorEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Customer Support Executive
· Front of House – Brand Representative
· Customer Service expert leading to after sales, service advisor or parts advisorEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.
As a Parts Advisor you will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.
A qualified apprentice will be able to:
Be a confident first and last point of contact with customers
Take customer and workshop orders
Communicate effectively with both customers and the vehicle technicians
Manage customer complaints
Offer advice and guidance for vehicle care, warranty retention and warranty claims
Sales/advice for accessories and modifications
Collate information for CSI
As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.
Once the apprenticeship is complete, they will be able to:
Take orders from customers both face-to-face and over the phone
Maintain an ordered stock room and find parts from stock
Raise invoices
Liaise with other members of staff
Training:Customer Service Practitioner level 2 (GCSE)
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company. Employer Description:With over 30 years of accident repair experience, with sites across the UK and a commitment to delivering exceptional customer service time and time again, Steer is one of the industry's leading automotive repair groups.Working Hours :Monday - Friday: 9.00am - 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:
Working towards a level 3 Apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:
Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice, you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice, you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Richmond Motor Group Bognor are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard qualification.
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if neededTraining Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Founded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way.
The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been Europe's number one Hyundai dealer for several years.
The business has developed from the small Portsmouth showroom to today’s multi-site, multi-million pound dealerships on the South Coast. Richmond Motor Group now operates from 7 locations which includes 13 showrooms covering Hampshire, West Sussex and Surrey and works with 6 different franchises.
Despite the significant growth of the business, our values remain the same and the family friendly feel of the original business continues and we make sure to put our customers at the heart of our business.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k.Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday
8am - 5pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k.Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday
8am - 5pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprenticeship expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Maintenance, System and Diagnostic Technicians
· Service Team Leader
· Service Manager
· After Sales ManagerEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Maintenance, System and Diagnostic Technicians
· Service Team Leader
· Service Manager
· After Sales ManagerEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Maintenance, System and Diagnostic Technicians
· Service Team Leader
· Service Manager
· After Sales ManagerEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Maintenance, System and Diagnostic Technicians
· Service Team Leader
· Service Manager
· After Sales ManagerEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Welcome to Group 1 Citroën Peterborough, located on Storeys Bar Road, Cambridgeshire.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Citroën test-drive, book a Citroën service or MOT, value your current Citroën or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Recruitment - You will be responsible for responding to speculative CV’s, updating the company SharePoint, website and notice boards of job vacancies and working with the HR Advisor on scheduling interviews and liaising with agencies and candidates.
Absence Management – working with the HR Advisor, you will update and maintain absence records and ensure all paperwork relating to an employee’s absence is completed within a timely manner, and in time for payroll being processed.
Employee lifecycle – arranging new starter inductions, sending new starter surveys, supporting the HR team with general administration of data in respect of employee lifecycle.
Occupational Health – arranging health surveillance appointments in accordance with EHS requirements and managing Occupational Therapist diary.
Ensuring all data is captured and updated accordingly to assist in the collating and producing monthly and ad hoc reports for HR management.
Agency Workers – onboarding and offboarding agency workers and maintaining internal trackers. Ensuring we have the relevant onboarding documents for agency workers and maintaining internal records.
Supporting with L&D activities with booking relevant training courses and maintaining internal trackers and employee records.
Completing work and financial reference requests for both new and former employees.
Deal with internal and external customers in a professional and courteous manner
Update and maintain employee records both manual and electronic on a daily basis
Assist the HR team with various special projects as and when required
Assist the HR team with ED&I initiatives by supporting when required with the Diversity and Wellbeing Calendar.
General administrative tasks – sending out employee letters, processing of POs in Oracle, diary management, chasing paperwork and other miscellaneous tasks.
Dealing with correspondence to ensure accuracy of information, compliance with Data Protection and Employee Relations Acts and all other relevant legislation relating to terms of employment
Training:Apprenticeship training to take place in the workplace, with Tutors visiting you to teach you the qualification. Training Outcome:Progression offered to the correct candidate who shows a good work ethic, and is passionate about their role. Employer Description:Diodes Zetex Semiconductors Ltd, who are a global manufacturer and supplier of high-quality application specific standard products within the semiconductor markets. Diodes serves the consumer electronics, computing, communications, industrial, and automotive markets.Working Hours :Monday to Friday, 8.30 am to 4.30 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face-to-face, you’ll take customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.
“We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.”
Daily roles and responsibilities will include;
CUSTOMER:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes, finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback, share it with Managers and use it to improve service
INSTALLATIONS:
Sign up company installers and support them to give the best service to customers
Using company systems to process the customers’ project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
SYSTEMS & PROCEDURES:
Utilise all available tools, reports and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store, ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as reasonably required
Training:As a Showroom Advisor, you will be working towards the Level 4 Sales Showroom qualification provided by Apprentify, alongside your daily roles and responsibilities. Your apprenticeship will cover areas such as Sales Fundamentals, The Sales Lifecycle, Negotiation Skills and Closing a Sale, and will be delivered through;
A mixture of face-to-face and virtual training sessions with your industry specialist learning coach every 4-6 weeks
A mixture of on and off the job training, including workshops and webinars
Progress reviews to discuss development of KSBs
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:This vacancy is based at the Solihull branch of B&Q.Working Hours :Shifts Monday-Sunday, between 7am-10pm.Skills: Communication skills,Customer care skills,Problem solving skills,Team working....Read more...
Processing our Champagne gift orders
Book courier collections and tracking of our deliveries
Responsible for screening incoming calls
General administration duties (e.g filing, typing correspondence, responding to emails)
Load and edit products onto website & Amazon
Liaising with clients/suppliers
Training Outcome:Upon completing the apprenticeship, you can anticipate further progression and opportunities within our team. Alternatively future roles within this career include Counter assistant, Customer team member General assistant, Retail assistant, Retail sales advisor or Retailer Sales assistant.Employer Description:We are a UK leading supplier of personalised Champagne specialising in luxury Champagne gifts for corporate and personal occasions. We are a fast-growing company and we love what we do! Our goal is to provide a truly exceptional gifting experience - we strive to make every bottle a work of art! You will learn a lot from working here and develop a range of skills.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative....Read more...
