Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions.
Respond to inbound leads via phone and email
Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone.
Build and present written quotes to customers which you have engaged with
Achieve the KPI’s and sales targets which are set out by management
Organise and manage workload
Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales
Taking part in meeting sessions for the benefit of yourself and the sales team
Training:
No weekly release day into college
One monthly workshop in college
Assessor will visit the workplace every 4-6 weeks
All assignments will be set via Aptem (our CRM system)
Training Outcome:
Potential full time, permenent position in the company upon successful completion of the apprenticeship
Employer Description:At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly.
We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience,Confident Personality,Good telephone manner....Read more...
Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions
Respond to inbound leads via phone and email
Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone
Build and present written quotes to customers which you have engaged with
Achieve the KPI’s and sales targets which are set out by management
Organise and manage workload
Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales
Taking part in meeting sessions for the benefit of yourself and the sales team
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
No weekly release day in to college
One workshop per month in college
Assessor will visit workplace every 4-6 weeks
All assignments will be set and uploaded to our CRM system (Aptem)
Training Outcome:
Potential permenent position within the company upon successful completion of the apprenticeship
Employer Description:At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly.
We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
Provide 1st line IT Support to customers who seek IT support
Logging helpdesk issues and escalating when necessary
Remote access troubleshooting
Configuring systems and updating software
Make sure that the company CRM system is updated
Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them.
Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.Working Hours :Monday- Friday
(40 hours per week)
Weekly Rota:
7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Role: Customer Service ApprenticeshipType: Business-to-business, mainly cold-callingDuties: Identify potential clients, understand their needs, and introduce our services. Close deals or pass on leads.
What You’ll Do:Engage with potential customers over the phone to uncover sales opportunities.Build and maintain strong customer relationships.Smash sales targets and help the company grow.Manage and follow up on leads.Keep records of leads and sales activities using our CRM system.
What We Offer:Comprehensive, hands-on training.All the tools and resources for your success.A vibrant and energetic team environment.
What We Need:Customer focused attitude.Great communication and interpersonal skills.Ability to work under pressure and meet targets.Strength and resilience in the face of challenges.Self-motivation and the drive to succeed.Excellent organisational and time-management skills.Training:Level 2 Customer Service Practitioner Standard:
This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.Training Outcome:
Become a full time energy sales consultant.
Employer Description:We are a leading independent UK Energy & Water consultancy. Our range of products and services are focussed around saving our clients time, energy and money.
We have built strong relationships with the major UK & European suppliers that allows our clients to access both rates and contract packages that are usually unavailable to the market directly.
With over 15 years experience in the Energy Industry, we pride ourselves in providing the right solutions for our clients needs.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 2.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Responsible for sending weekly order updates to our entire international customer base – including key updates on stocks, collection availability and ETAs. This information will be populated by our Order Processing & Logistics Advisor ahead of time
Responsible for sending delivery notes to customers via email upon dispatch of goods and informing them of the ETA of their order (providing courier tracking details if they’re available). Consignment details are to be provided for customers who arrange their own collection
Supporting with following up quotations sent to customers with the intention of securing an order. Following up with our distributors on a monthly basis, ensuring they are responding to enquiries they’ve received through our distributor hub
Responsible for obtaining updates from transport companies on longer shipments, and subsequently updating the customer on the ETA of their goods - particularly important for shipments going further than Europe
Supporting order processing - as and when required by our Order Processing & Logistics Advisor
Support with international order preparation - monitoring daily picks via Delivery History within Orderwise software (along with our Order Processing & Logistics Advisor) and using this information to support with transport booking and/or customer updates
Close liaison with our Key Account Manager with daily communication and priorities agreed
An understanding of the overall business and other related roles closely associated will ensure reasonable cover during holiday periods - namely UK customer updates and enquiries
Support with handling incoming sales enquiries via email, phone or from exhibitions, ensuring the CRM system is updated at every stage
All other reasonable activities requested by Line Manager/ Department Head/ Directors in line with the needs of the business
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
There is a possibility of a full-time post upon successful completion of the apprenticeship for the right candidate
Employer Description:Datesand Ltd are an established family-owned business based in Stockport, leading the supply into the Biomedical and Healthcare sectors. Established since 1980 and with a vast range of professional accreditations, they have a reputation for going above and beyond with customers, suppliers, and its people. This role offers an excellent opportunity to develop within a dynamic yet caring environment.Working Hours :Monday - Friday, 8.00am - 4.00pm with 30 mins lunch break.Skills: Communication skills,Attention to detail,Administrative skills,Team working,Hardworking,Can do attitude,Resilient,Adaptable....Read more...
Working alongside colleagues in the Weymouth office, you will be providing support to our team of on-site 40 contractors.
Our relationships are built on trust and performance. Our employees have been chosen based on their ability and level of craftsmanship, as well as their personal qualities and values.
Our pride and personal involvement in the work we perform result in superior quality and service. This attitude is also directly reflected in our employees’ level of responsibility, professionalism and competency.
Your role as an apprentice will include but won't be limited too:
Monitoring Email inboxes and responding to queries
Placing orders for a variety of products
Using & Updating CRM systems, creating new job listings etc
Liaising with suppliers & other external shareholders
Ensuring all documents such as timesheets and invoices are submitted in a timely manner
Training:Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.
This involves regular catchups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.
This will give you every chance to achieve the highest grade possible! On completion of this 12-month apprenticeship you will have gained; Level 3 Business Administration Qualification. Training Outcome:Possible progression onto a full time role after the ApprenticeshipEmployer Description:At SPP Fine Finishes our aim is to provide the highest-quality workmanship possible. We succeed at this because of the integrity of our operatives and staff, our commitment to a solid work ethic, and our passion for staying current with the newest innovations of our industry, with consideration for the environment.
SPP Fine Finishes is a painting contracting business incorporated since 1989. Our staff bring years of experience Decorating residential and commercial buildings. The company is currently involved in numerous new build residential and commercial buildings, as well as many educational buildings.Working Hours :Mon-Fri (08:00-16:30) - Early Finish Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
You will be providing comprehensive support with the maintenance of accurate financial records to the Management Accountant and Finance Manager to assist the company to maintain client relations with existing customers, suppliers, and business associates. You will also undertake related works as designated by the Finance Manager to meet company targets. Your role will require exceptional ability to coordinate, plan and organize your daily tasks independently.
Key Tasks and Responsibilities
Weekly Credit Control of clients’ accounts
Liaising with all new clients to establish and develop client rapport
Handling incoming finance queries and use own initiative to problem solve
Creating and sending sales invoices
Processing weekly direct debit collection submissions
Bank reconciliations
Maintaining the CRM system (Hubspot) and ensuring consistency with accounting system (Xero)
Contributing towards personal and departmental objectives
Liaising with the Finance Department team and the wider company teams
Providing wider Finance Department with support and assistance with any ad hoc tasks
Shredding and storing confidential/sensitive documentation
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive training one day per week which is a combination of face-to-face and remote, as per your assigned training plan. -
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Assistant Accountant level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:
This position could lead to a permanent position within the organisation.
Employer Description:An established family run business providing quality management systems for businesses across a wide variety of sectors.
We have a strong company ethos based around our core values: display Positivity, Passion and Professionalism; be Dynamic and Deliver; always Authentic and Approachable. These values are reflected in our relations with our clients, suppliers and employees alike.Working Hours :Monday to Thursday, 9.00am to 5.00pm.
Friday, 8.30am to 4.30pm.Skills: IT skills,Organisation skills,Problem solving skills,Number skills,Team working,Results Driven,Highly self-motivated,Flexible approach,Innovative and adaptable....Read more...
Contribute to content creation for emails, blogs, social media, newsletters, ads, and more
Use tools like Canva and Adobe Creative Suite to help design content, and platforms such as HubSpot, LinkedIn and Google ads to deliver engaging campaigns that resonate with our audience
Be part of planning both digital and in-person events, from webinars to industry conferences, including content creation, promotion and logistics support
Support Market Research, Sales Initiatives and Client Activities
Build and Nurture Relationship
Get valuable experience with performance tracking by analysing engagement data from our website, CRM, and ads
Learn how to measure success and find ways to improve, using tools like HubSpot Reporting and Google Analytics.
Training:As a Multi-Channel Marketer apprentice, you will work under the guidance of your marketing team to support the planning, creation and evaluation of marketing campaigns across various digital channels and social media platforms.
Your role will primarily consist of creating online and offline marketing strategies, targeted campaigns, and written and visual content designed to support customers down the marketing funnel, increase brand authority, and drive revenue.
Throughout your time as a Multi-Channel Marketer apprentice, you will develop critical skills in content creation, search engine optimisation, social media management, and web design, and learn to utilise the industry’s most used analytical tool – Google Analytics 4.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Digital Marketer.
Employer Description:Today, BPD Zenith is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide.
As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey.
Our leading MaxiCloud platform brings together best of breed solutions to future proof your modern business.Working Hours :Monday – Friday 8:30am-5pmSkills: Communication skills,Organisation skills,Creative,Initiative....Read more...
Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary
Keep customers informed on progress of tickets
Escalate business critical issues
Contact suppliers where necessary to escalate issues, and update internal system with supplier responses
Where necessary, order/provision/configure new services for customers
Ensure all IT support customers are fully always monitored
Arrange and take ownership of customer projects where appropriate
Maintain a good understanding at all times of SolCo’s product set, and take ownership of improving knowledge
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:Solution Consultants ICT Limited are a growing IT managed service provider (MSP) who support over 300 clients with their IT & Telecoms services, along with providing guidance, consultancy and IT project support.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Time management....Read more...
Use current CRM (uptick) confidently
Book & confirm access with clients/residents where required. (booking request in by Wednesdays)
Compiling weekly spreadsheet for engineers that have booked works
Send engineers their jobs for the next day checking all jobs have been generated via Uptick
Answering the telephone & dealing with client enquiries in an efficient & polite manner. Direct calls accordingly to each department. Respond to client requests & take messages & pass to the relevant person
Identifying jobs that need booking in via email, phone, letters
Ensuring all jobs have correct keys and special instructions on them if needed
Follow correct letter procedure when printing and posting
Check reports for important information and add to future jobs if necessary
Answering engineer’s queries as they come in
Updating Site Details from the information given from the engineers on pen forms & verbally
Assisting the Client Account Handlers with any admin tasks
Assisting with uploading documents and quotes to portals
Assisting the parts department with quotes
Gain understanding of all clients
To assist with Raising call outs and tasks
Training:Business Administrator Level 3 Apprenticeship Standard:
External training will take place online and you will be given one day a week to carry this out
All other traiing with be provided internally using a training matrix, training will be provided by managers and collegues
Training Outcome:
There is room for progression within the servicing team with a clear ladder of progression or alternativly in other departments if better suited after apprenticship
Employer Description:For 30 years within the fire protection industry, we’ve been safeguarding businesses across London and the Home Counties. Today, that dedication runs deep within our family-owned company, led by our CEO, who brings over 25 years of hands-on industry experience.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the Gradwell platform.
You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by Gradwell.
This is a customer-centric role at the heart of Gradwell’s Service operations. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.
Processing of provisioning activities including lines and connectivity, submitting number ports and performing associated administrative tasks
Managing and processing additional work requests using our ticket-based CRM, liaise, co-ordinate and maintain relationships with carriers and suppliers
Support, co-ordinate and maintain relationships with internal teams
Update and maintain provisioning documentation and system
Provide regular communication and support to customers via email, telephone
Carry out customer service tasks to support the wider team when needed
Operate to set SLA targets
Training:Business Administrator Level 3.Training Outcome:We have career models mapped out for all teams starting from entry levels through to senior positions in the company. We fully invest in our people ad promote from within whilst supporting them with all the necessary training and development to align to their career goals.Employer Description:Gradwell Communications Ltd is a leading provider of cloud communications solutions, dedicated to helping businesses of all sizes enhance their communication capabilities. Founded in 1998, Gradwell has been at the forefront of delivering innovative cloud technology, developed in-house by their expert team.
Gradwell offers a comprehensive range of services, including their proprietary business phone system (Wave), SIP trunking, and award-winning unified communications solutions that integrate seamlessly with platforms like 3CX and Microsoft Teams. Their portfolio also includes business mobile and connectivity options, designed to support the diverse needs of modern businesses.
With a strong focus on customer satisfaction, Gradwell is committed to understanding the unique needs of each client, providing tailored solutions that empower businesses to communicate more effectively. Their acquisition of The Technology Group in 2021 has further strengthened their position as the largest 3CX partner in EMEA, expanding their product offerings and technical expertise.
Gradwell’s mission is to build long-term relationships and solve business challenges through effective communication solutions, ensuring that their clients can make the right conversations happen.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Willingness to learn,Interest in IT industries,Excellent customer service,Written communication skills,Good level of accuracy,Ability to use initiative,Manage own workload,Can do attitude,Technical skills,Time management skills....Read more...
Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
The apprentices would undertake the relevant training to be able to do the following tasks on completion of their apprenticeship:
Design products and electrical switchgear systems using CAD software
Prepare detailed quotations from customer-supplied Electrical SLD drawings, electrical schedules, and technical specifications for a range of LV Distribution equipment
Keep existing quotations up to date, as and when new information is provided communicating any changes with customers.
Adhere to company standards and guidelines when analysing and providing estimations
Maintain relationships with existing clients, keeping a sales-minded attitude, and seek out and build relationships with new clients
CRM entry to keep detailed records of all quotations.
Balance multiple enquiries/ quotations at once, ensuring each reaches the client by the deadline required.
Prepare RFQs for materials, equipment, transport and labour costs, collecting quotes from suppliers and sub-contractors
helping plan job timescales /assessing the levels of risk on a project
Training:
Candidates will work toward a level 3 Engineering standard
Btec Level 3 Technical Certificate
End point assessment will take place at the end of the apprenticeship
Training Outcome:Full time position upon completion of the apprenticeship.Employer Description:Northern Switchgear & Controls Ltd specialise in the design and manufacture of HV/LV packaged sub stations, low voltage electrical switchboards, power distribution units, motor control panels, final power distribution and control equipment.
Northern Switchgear & Controls Ltd was founded in 1993 and set out to provide purpose made Low Voltage Switchgear and Control Gear Assemblies for the UK market. Typically these industries require more than a standard system that component manufacturers offer.
As our business has grown we have developed an enviable reputation for providing our quality systems and products to organisations and projects both within the UK and internationally with export orders forming a useful percentage of our business.
Most recently we have been involved in major projects around the world including work for McDermott Engineering, M W Kellogg, Dupont, Brown & Root and Conoco for Gas Fields, Crude Oil Plants, ESSO, Tyco Thermal Systems, Fluor Intercontinental and USAF. In the UK we supply the Construction, Pharmaceutical, Process, Leisure, Smelting, Marine, MOD, Utility, Electricity Supply, Offshore, Retail, Telecommunications and Commercial Industries.
With our dedicated team of experienced engineers we are able to offer total solutions to our client ‘a one stop engineering shop’ whether a standard or purpose made system at a realistic cost. Northern Switchgear & Controls Ltd deliver on time, respond quickly and efficiently to your requirements and believe in working together with all involved to provide value engineered solutions.Working Hours :Monday - Friday (37.5 hours per week). Times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Our client is a UK based energy consultant working with 34 of the biggest and most trusted energy suppliers. They were founded in 2021 so they have a fresh and unique approach to the energy sector. They have quickly expanded outside of Northamptonshire and are now helping business’s all over the UK.
As an Energy Sales Broker Apprentice, you’ll be responsible for making outbound calls to existing and new customers. You’ll be helping businesses secure a better deal on their energy contracts, using a consultative approach to help them with a wide range of options to meet their needs.
Job duties:
Answering the telephone.
Updating information on the online database.
Making high volume outbound calls to existing and new potential customers explaining services offered/how you might be able to help with energy contracts and getting them the best deal for the best price.
Establishing customers’ needs and initially passing any leads over to more experienced members of staff for them to follow up, with the ability to be able to do this yourself as you get more confident in your role.
Liaising with energy providers to source the right product and solutions.
Providing accurate written quotations for customers, whilst maintaining account management data within our CRM platform.
Building rapport with our customers and provide them with a first-class service.
Using a consultative and value driven approach.
Working with the team to create a great place to work.
Person specification
Confidence, especially on the telephone
Keen to progress within your career
Hard working and reliable
Initiative and a desire to learn and grow with the business.
A collaborator, team worker and effective communicator.
Resilient and able to work under pressure.
You will receive a Level 3 Business Administration qualification at the end of the apprenticeship, subject to passing the end point assessments. The apprenticeship will take roughly 18-months, and the opportunity to stay working there after the apprenticeship is over will be available if you are performing well within your role.Training:
Level 3 Business Administration qualification
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent postion upon completion of the apprenticeship.
Employer Description:Our client is a UK based energy consultant working with 34 of the biggest and most trusted energy suppliers. They were founded in 2021 so they have a fresh and unique approach to the energy sector. They have quickly expanded outside of Northamptonshire and are now helping business’s all over the UK.
As an Energy Sales Broker Apprentice, you’ll be responsible for making outbound calls to existing and new customers. You’ll be helping businesses secure a better deal on their energy contracts, using a consultative approach to help them with a wide range of options to meet their needs. We are now looking for an apprentice to join our friendly team in Corby, Northants.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
The Telesales/Account Manager is crucial for driving revenue growth by generating sales and fostering long-term customer relationships through phone calls, emails, and social media interactions. This role requires a positive and proactive individual capable of researching, identifying, and engaging with current and prospective customers to understand their needs, promote our products and services, and close sales to meet or exceed targets. The ideal candidate will excel in communication, possess strong sales acumen, and demonstrate the ability to work independently.
Key Responsibilities:
Lead Research: Conduct thorough research to identify potential leads within the target market using various tools and databases.Prospecting
Initiate contact with potential leads through outbound calls, emails, and social media outreach.
Assess the needs and readiness of potential clients to determine if they qualify as leads
Maintain accurate and up-to-date records of all lead interactions in the CRM system.
Provide regular reports on lead generation activities and results to the department manager.
Negotiate terms and close sales effectively.
Understand customer needs and provide appropriate recycling solutions.
Training:
Learning will be delivered to you virtually via blended learning model.
Training Outcome:
Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate
Employer Description:Uniq Recycling provides award winning device lifecycle solutions for used smartphones and IT equipment.
Working together with corporate businesses, ITAD's, social enterprises, managed service providers and local government authorities across the UK - we are proud to provide a full suite of services throughout the device lifecycle:
BuyBack, recycling and seamless IT disposal
Repairs through our in-house technical team
Data erasure and destruction to the highest standard
Onsite solutions
Buy pre-owned replacement devices
Our goal is to reuse, repair and recycle business devices, helping to contribute to a circular economy, where devices can be provided with a new life where possible, avoiding E-waste globally.
We are passionate about making a difference, by adding value to businesses, whilst supporting our local communities as well as protecting the environment. We are proud to have developed impactful Corporate Social Responsibility (CSR) programmes to help make a positive contribution to our planet.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Providing administrative support to the internal and external team of consultants
They will support the Directors and other members of the management team with tasks commensurate to the role
Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate
Arrange client appointments/visits
Filter and reply to emails from individuals from various backgrounds – the Company Director, Law Firm Managers, Solicitors, Barristers, Consultants and other members of the team at DG Legal
Administrative tasks involved in obtaining and maintaining Quality Assurance Standards
Drafting documents
Assisting with new firm applications to the SRA and BSB
Assisting clients with our bespoke compliance software
Preparing client care letters and terms of engagement
Filtering and replying to emails
Liaising with colleagues and clients
Maintaining the CRM System to ensure that the client records are updated and accurate
Answering telephone calls to the office, transferring calls or taking sufficiently detailed messages
Diary management and arranging client calls/visits
Assisting with other duties as necessary
Training:
Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor
Training Outcome:
Progress to an employed position in either administration or in compliance related role
Employer Description:DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field.
We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below:
• Quality Assurance Accreditations – Lexcel, SQM, CQS, WIQS
• AML Compliance
• UK GDPR and Data Protection
• SRA Complaints Handling
• Legal Aid Contract Compliance
• New SRA, BSB and OISC Firm Authorisation
• SRA Transparency Rules
• SRA Standards and Regulations
• General Business Development – marketing, strategy and management
Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.Working Hours :Monday- Friday: 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As outlined in the responsibilities below, this is all about being highly organised, able to multitask, willing to embrace the digital world and enjoying working in a busy and dynamic environment. Communication skills are key and working for lawyers means your written English needs to be impeccable. You will work with the MBD Manager and MBD Director, their team in the US and London lawyers across the board.
General
Support the implementation of marketing & BD strategies, campaigns and projects
Assist with BD reporting
Find ways to help achieve the Team’s goals
Marketing
Assist with the production of BD (pitch material) and marketing literature
Event organisation (annual party, seminars, small client events)
Sponsorship programme: help manage sponsoring and/or speaking opportunities at conferences
Coordinate with external agencies (design, print, event, catering)
Help coordinate the Firm’s newsletters and distribution lists
Assist with keeping the website up to date and ensure profiles and content are current, upload blogs, news, events and other new material
Social media: help manage Hausfeld’s twitter and LinkedIn company accounts
Track activities of the firm when it comes to PR, marketing activity and conference participation
Manage website content
Business Development
Responsible for the ongoing management and system and maintenance of the Firm’s contacts database (CRM)
Coordination of the Firm’s directories submissions
Maintain knowhow and information sources and monitor market trends, news and developments to identify new case opportunities
Maintain events and media trackers which help us monitor progress
Training:To meet the requirements of the Level 3 Multi-Channel Marketer apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:
Full-time employment
Employer Description:Hausfeld is an award-winning law firm bringing a visionary approach to resolving disputes in competition, commercial, tech, environmental, consumer and human rights law. With offices across the US and Europe, they bring high-profile cases which redefine the legal landscape. Their antitrust team has won many awards for the claims they brought, and so has their environmental team for climate change cases. For more information, visit hausfeld.com.
Hausfeld are a gender-diverse firm with over 45% female lawyers and 37% female partners and have an excellent track record of promoting women worldwide. This compares favourably to worldwide industry averages. In addition, 54% of the Global Management Group is made up of women, and the vast majority of their senior business professionals are women. Hausfeld won ‘DEI Outstanding Firm’ at the Chambers Europe Awards 2024.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Logical,Team working,Creative....Read more...
Roles and Responsibilities:
Planning and scheduling:
Coordinate planning of weekly schedules with Programme Manager for staffing and cofarmer participation
Manage the weekly attendance register and keeping coherent, consistent records of attendance and absence across all sites
Coordinate communications of regular processes and events (quarterly trustee meetings, social events, co-farmer reviews) with appropriate staff/participants
Communicate planned changes to programmes, (service shut downs, outreach visits etc) with co-farmers, families and support teams
Manage the Farm:
Ability calendar and weekly schedules to keep the team up to date (cofarmer sessions at our various locations; taster sessions for co-farmers and volunteers, staff absences, occupational therapy student placements, training, meetings and events)
Programme documentation and compliance:
Support lead staff to embed new CRM data management system to keep records secure by providing data input to transfer records and systems to new set up
Maintain and update new systems or protocols for recording/storing information as needed, ensuring GDPR compliance together with CEO and other staff
Process DBS checks for volunteers and new staff members
Programme resources:
Maintain and order supplies to resource the programme (kitchen consumables, office stationery, cleaning supplies, outdoor tools and equipment, First Aid provisions)
Maintain inventory of IT supplies and support with issuing tech to new starters, replacement of old devices
Liaise with IT support team to resolve issues as and when necessary
Management team support:
Provide administrative and organisational support to the Farm
Ability management team, including Board of Trustees if required
Provide support for comms, marketing and event organisation
Take minutes at regular Team Meetings as required
Enquiries:
Deal with phone call and email general enquiries, either responding to these or forwarding them to an appropriate member of the team
Manage info@ email inbox
Respond to and deal with issues that arise during the day (co-farmer absences, transport issues, sickness, resources/equipment needs, unplanned events)
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Fixed Term 2 years with view to subsequent extension
Employer Description:FarmAbility works in partnership with farms and growing spaces to enable people to benefit from regular, active engagement in productive, outdoor activities with enthusiastic and experienced support as needed. This engagement with land and animals brings significant benefit to physical health and well-being.Working Hours :Shifts to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
We are seeking a motivated individual with a keen interest in digital marketing, who is enthusiastic, engaging, and personable. The ideal candidate will be attentive, professional, presentable, agile, and detail-oriented, with a strong desire to learn and grow in a dynamic environment. This role offers the opportunity to gain hands-on experience and develop skills in sales, client relations, and digital marketing under the guidance of a successful industry leader.
Responsibilities include:
Inbound sales enquiries - qualifying suitability for the services when speaking to the prospect and asking pertinent questions. Based on the answers, being agile and able to decide whether the prospect is a match for our services. If yes, to book an appointment with them.
Contacting prospect clients after proposal has been sent to book follow up meeting with the founder.
Confirming all meetings 24 hours before via phone call, email and text. Using technology to automate this where possible.
Data research to identify keywords that are relevant to the prospect client
Researching the prospects industry, then create a website site map for us to discuss in a meeting
Research that prospect and their competition to understand what opportunities there are for the prospect that we could provide
Attend new business sales meetings alongside the founder of the business - the meeting will be led by the founder, who will be presenting your research and prep.
Create customised proposals based on the prospect clients requirements
Liaise with the Head of SEO to identify the right package for the clients requirement should
Update / manage the CRM system for sales - total ownership
Keep detailed notes of specific points discussed through the sales cycle, points that are unique to the client, ready to update the team if the sale is confirmed.
Upon sale, to write a detailed briefing document ready for the founder to present to the onboarding team.
Ensure that all paperwork, systems and financial information is 100% accurate
Be the point of contact throughout the onboarding project for client queries
Training:During your apprenticeship you will undergo remote learning through live webinars, forums, one to ones with a dedicated learning coach. You will receive constant feedback and coaching through RHG’s team of experienced learning coaches. You will gain the Level 4 Junior Management Consultant Standard qualification, as well as receieving in house training and supervision from our specialists teams. This will lead to further learning opportunities in the research field.Training Outcome:A full time role and further learning.Employer Description:We’re a team of award-winning web design specialists working with ambitious businesses who are looking to grow – and skyrocket their sales. When we work together, we’ll ensure that everything is in place for your success, generating a steady flow of high-quality leads from your online presence.
We form ongoing partnerships with our clients and achieve the long-term results they deserve. Talk to us to discuss your internet marketing needs and find out how we can helpWorking Hours :Monday – Friday
9am – 5.30pm
(1 hour lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Skills an apprentice will learn (during on job and off-site training programme)
Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively
Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively
Collaboration and teamwork: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively
Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems
Technical Engineering insight and practical knowledge of the Speciality Gas Industry Sector and equipment used herein supplied and manufactured by Spectron GCS (UK) Limited
Training:
Level 4 Sales Executive apprenticeship, including group and one-to-one sessions with a dedicated apprenticeship tutor
Coventry-based
Functional skills in maths and English (if required)
Training Outcome:Spectron Gas is part of Messer Gases Group of Companies and as such has around 11,500 employees around the world with operations globally so there are a number of progression avenues available, it also runs the MEC academy for younger employees to meet and go on training around the world for their personal development.
Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).Employer Description:Spectron is a global player in the manufacture and supply of gas handling equipment into many differing industrial markets, it is part of Messer Gases the largest privately owned Gas supplier in the worldWorking Hours :Monday - Friday, hours to be confirmed at interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Your responsibilities will include:
· Gain a deep understanding of Forthay Granola’s purpose, activities, goals, values, and vision for the future.
· Assist in the creation of social media newsletters and campaigns.
· Learn to use Klaviyo (CRM system) to manage communications with wholesale and online customers.
· Process online sales and prepare orders for dispatch in a timely manner.
· Learn to update the Forthay Granola website and maintain online records as needed.
· Regularly audit ingredients, stationery, and printing stock levels to ensure they are satisfactory and organized.
· Maintain an up-to-date supplier ingredients costing spreadsheet, reporting any changes.
· Engage with wholesale stockists professionally via phone and email.
· Record orders and communicate updates regarding new products, processes, or procedures.
· Prepare granola bags, labels, and branding, ensuring all products are correctly labelled with batch numbers and sell-by dates.
· Prepare and send out sample boxes for potential new stockists, documenting all relevant details.
· Follow established procedures for administering all outgoing Royal Mail post and packages.
· Understand and adhere to all relevant laws and regulations, including data protection, health and safety, food hygiene, and food allergy management – full training provided.
· Assist in packing and administration tasks prior to the distribution of deliveries.
· Maintain all administration records and processes with accuracy and attention to detail.
· Actively support colleagues across all aspects of the business.
· Communicate to suppliers, stockists and customers on the phone and via email, delivering excellent customer service at all times
· Engage in problem-solving and initiate process improvements to save time, reduce costs, and enhance the customer experience.
· Participate in Product Preparation and Baking Processes
Training:Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College.Training Outcome:Successful completion of the apprenticeship could lead to a full time job as company administrator.Employer Description:Forthay Granola was created in the farmhouse kitchen of our bed and breakfast, situated in the idyllic location in Gloucestershire’s Cotswold Hills, an Area of Outstanding Natural Beauty (AONB). We have always made gluten free granola as part of our guests’ breakfast. The guests raved about our granola and thankfully persuaded us to sell it by the bag. Each bag is handmade and freshly baked to order.
That was 4 years ago, we now supply granola and muesli to over 140 farm shops, deli’s, boutique hotels and cafes around the South of England. We have won several Taste Awards from the Guild of Fine Food and with this new appointment plan to expand nationally.Working Hours :Working hours Monday – Friday start 9am variable hours over 4 to 5 days a week depending on projects. Exact shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness,ability to multi-task,Time management....Read more...
